HP Hewlett Packard Printer 1005 Series User Manual

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hp LaserJet 1005 series  
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HP LaserJet 1005 Series Printer  
User Guide  
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©
Copyright Hewlett-Packard Company 2003  
Warranty  
Trademark Credits  
®
®
All Rights Reserved. Reproduction,  
adaptation, or translation without prior written  
permission is prohibited, except as allowed  
under the copyright laws.  
The information contained in this document is  
subject to change without notice.  
Microsoft , MS Windows, Windows , and  
®
MS-DOS are U.S. registered trademarks of  
Microsoft Corporation.  
Hewlett-Packard makes no warranty of any  
kind with respect to this information.  
HEWLETT-PACKARD SPECIFICALLY  
DISCLAIMS THE IMPLIED WARRANTY OF  
MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE.  
ENERGY STAR® is a U.S. registered mark of  
the United States Environmental Protection  
Agency.  
A user of the Hewlett-Packard printer  
associated with this user guide is granted a  
license to: a) print hard copies of this user  
guide for PERSONAL, INTERNAL or  
COMPANY use subject to the restriction not to  
sell, re-sell or otherwise distribute the hard  
copies; and b) place an electronic copy of this  
user guide on a network server, provided  
access to the electronic copy is limited to  
PERSONAL, INTERNAL users of the  
Hewlett-Packard printer associated with this  
user guide.  
Netscape is a U.S. trademark of Netscape  
Communications Corporation.  
Hewlett-Packard shall not be liable for any  
direct, indirect, incidental, consequential, or  
other damage alleged in connection with the  
furnishing or use of this information.  
Zenographics is a U.S. trademark of  
Zenographics, Incorporated.  
All other products mentioned herein may be  
trademarks of their respective companies.  
Publication number: Q2676-90906  
Edition 1, 1/2003  
Hewlett-Packard Company  
11311 Chinden Boulevard  
Boise, Idaho 83714 U.S.A.  
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Content  
Connect the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Installation is complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Print cartridge door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Understanding voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
3 Media  
Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Printing custom-sized media and card stock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Understanding print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Using EconoMode (Save Toner) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
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Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Changing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Changing the pickup roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Changing the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Obtaining software utilities and electronic information . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
4
Content  
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Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76  
Card stock and heavy media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Hewlett-Packard software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80  
Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  
Appendix D Accessories and ordering information  
Appendix E Installing shared printers  
Index  
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Getting started  
1
This chapter provides the following instructions for installing the software and setting up  
the printer:  
Troubleshooting the printer  
Installation is complete  
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Review the package contents  
2
1
4
3
6
5
Make sure that all of the parts are included.  
1
2
3
4
5
6
Printer  
Print cartridge (in protective bag)  
Getting Started Guide  
Software and electronic user guide (on one CD-ROM)  
Power cord  
Paper input tray  
Prepare the location  
486 mm (19.1 in.)  
Place the printer on a sturdy, level surface. Allow space for ventilation. Allow space behind the  
printer for output from the straight-through output door.  
8 Chapter 1 Getting started  
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Regulate the environment  
Do not place the printer in direct sunlight. Make sure that the environment is free from abrupt  
temperature or humidity changes.  
Temperature – 50° to 91° F (10° to 32.5° C)  
Relative humidity – 20% to 80%  
Install the printer software  
To install the printer software from the CD  
1
Select Install from the autorun screen. If autorun does not occur, in the Windows system  
tray, click Start, click Run, type x:\setup (where x is the letter of the CD-ROM drive),  
and click OK.  
2
Follow the instructions on the screen.  
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Open the print cartridge door  
Firmly grasp the left and right sides, and pull the print cartridge door toward you.  
Remove the left cover  
Pull out on the rear of the cover, and rotate it away from the printer.  
Connect the printer cable  
Plug the printer cable into the printer (A). Plug the printer cable into the PC (B).  
10 Chapter 1 Getting started  
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Prepare the print cartridge  
Remove the print cartridge from the plastic bag. To remove the mylar tape, break the tab on the  
left, and pull the tape completely out.  
Install the print cartridge  
Insert the print cartridge into the printer, making sure that the print cartridge is in position.  
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Load the paper input tray  
3
1
4
2
1
2
3
Slide the paper input tray in and down at an angle until it fits securely in the printer.  
Slide the media guides out and back to accommodate the media.  
Place the media in the paper input tray. Slide the media guides until they are flush with the  
media.  
4
Install the paper input tray cover.  
Connect the power cord  
Plug the power cord into the printer (A). Plug the power cord into the power receptacle (B).  
12 Chapter 1 Getting started  
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Troubleshooting the printer  
If the top status light is on, the printer is ready to print.  
If no status lights are on, check the power cord and the printer cable connections.  
CAUTION  
Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might  
be damaged.  
Installation is complete  
Congratulations! Your HP LaserJet 1005 Series Printer is ready to use. If you had any problems,  
see Troubleshooting the printer or go to HP’s support Web site at  
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14 Chapter 1 Getting started  
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Getting to know the printer  
2
This chapter provides information on the following topics:  
Turning the power off  
Understanding voltage conversions  
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Identifying the printer’s components  
7
1. Status lights  
2. Paper input tray  
1
3. Long media support for the paper input tray  
4. Side media guides for the paper input tray  
5. Print cartridge door  
6. Output bin  
7. Long media extension (output bin)  
2
6
3
5
4
8
8. Media jam release levers  
9. Straight-through output door  
10. Power switch  
11. Power receptacle  
12. USB port  
13. Parallel port  
14. Left cover  
9
10  
11  
12  
13  
14  
16 Chapter 2 Getting to know the printer  
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Status lights  
The status lights produce patterns that identify the printer’s status.  
Ready light (green)  
Attention light (amber)  
Ready light: Indicates that the printer is ready to print or the printer is processing data.  
Attention light: Indicates that the paper input tray is empty, the print cartridge door is open,  
the print cartridge is missing, or another type of error occurred.  
Note  
See Status light patterns for a description of the light patterns.  
Printer paper input tray  
The enclosed paper input tray, located in front of the printer, holds up to 250 sheets of 20 lb  
(75 g/m2) paper, multiple envelopes, or other media.  
See Media specifications for more information about media types.  
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Printer media guides  
The paper input tray has a long media support and side media guides. Media guides ensure that  
the media is correctly fed into the printer and that the print is not skewed (crooked on the media).  
When loading media, adjust the media guides to match the width and length of the media that  
you are using.  
Printer output paths  
Output bin  
The output bin is located on the top of the printer. Printed media is collected here in the correct  
sequence when the straight-through output door is closed. Use the output bin when printing  
normal and large, collated documents.  
18 Chapter 2 Getting to know the printer  
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Straight-through output path  
The straight-through output path is useful when you are printing envelopes, transparencies, heavy  
media, or any media that tends to curl when printed. Printed media exits in reverse order when the  
straight-through output door is open.  
Note  
Printed media does not stack when you use the straight-through output path. The media drops to the  
surface below unless you remove each sheet as it exits the printer.  
Print cartridge door  
The print cartridge door is located on the front of the printer. You must open the print cartridge  
door to access the print cartridge, clear jams, and clean the printer. To open the print cartridge  
door, firmly grasp the left and right sides, and pull the print cartridge door toward you.  
Note  
You will feel some resistance when you open the print cartridge door. Opening the print cartridge door  
conveniently lifts the print cartridge for easy removal.  
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Turning the power off  
You must unplug the printer to turn the power off.  
To ensure your safety when working inside the printer for any reason, unplug the printer.  
WARNING!  
Understanding voltage conversions  
Because of the different specifications, Hewlett-Packard does not offer a voltage conversion or  
support the voltage conversion of the U.S. version of the HP LaserJet family of printers for foreign  
use. If you plan on using the equipment outside of the United States, Hewlett-Packard advises you  
to purchase the products in the country/region where you will use them.  
CAUTION  
Check your printer’s voltage requirement before you plug it in. If you plug a printer that requires 110-127  
volts of power into a 220-240 voltage outlet, it will damage the printer.  
20 Chapter 2 Getting to know the printer  
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Media  
3
Loading media into the paper input tray  
Printing envelopes  
Printing letterhead and preprinted forms  
Printing custom-sized media and card stock  
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Choosing paper and other media  
HP LaserJet printers produce excellent print quality documents. You can print on a variety of  
media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels,  
transparencies, and custom-sized media. The following are the supported media sizes:  
Minimum: 76 by 127 mm (3 by 5 in.)  
Maximum: 216 by 356 mm (8.5 by 14 in.)  
Properties such as weight, grain, and moisture content are important factors that affect printer  
performance and quality. To achieve the best possible print quality, only use high-quality media  
designed for laser printers. See Printer media specifications for detailed paper and media  
specifications.  
Note  
Always test a sample of the media before you purchase large quantities. The media supplier should  
understand the requirements specified in the Guidelines for Paper and Other Print Media (HP part  
number 5963-7863). See Printer media specifications for more information.  
Optimizing print quality for media types  
The temperature of the printer’s engine fuser affects the quality of your printed documents.  
Different types of media require different engine fuser temperatures to optimize the print quality.  
You can specify the type of media that you are using to print in the printer driver. This changes  
the engine fuser to the temperature that is appropriate for that media.  
To change the media type in the printer driver  
1
2
3
4
Access the printer properties. See Printer properties (driver) for instructions.  
Click the Paper tab.  
Select the media type from the Optimize for drop-down list.  
Click OK.  
Note  
Printing speeds are automatically reduced when printing special-sized media.  
22 Chapter 3 Media  
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Loading media into the paper input tray  
The paper input tray holds up to 250 pages of 20 lb (75 g/m2) paper or fewer pages of heavier  
media (25 mm or less stack). Load media with the top forward and the side to be printed facing up.  
To prevent jams and skewing, always adjust the side media guides and long media support.  
CAUTION  
Note  
If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Printer  
media specifications for more information.  
When you add new media, make sure that you remove all of the media from the paper input tray and  
straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the  
printer at one time, reducing media jams.  
Specific types of media  
Transparencies and labels: Load transparencies and labels with the top forward and the  
side to be printed facing up. See Printing transparencies and labels for more information.  
Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed  
facing up. See Printing envelopes for more information.  
Letterhead and preprinted forms: Load letterhead and preprinted forms with the top forward  
and the side to be printed facing up. See Printing letterhead and preprinted forms for more  
Custom-sized media and card stock: Load custom-sized media and card stock with the  
narrow side forward and the side to be printed facing up. See Printing custom-sized media and  
card stock for more information.  
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Printing transparencies and labels  
Only use transparencies and labels that are recommended for laser printers, such as  
HP transparency film and HP LaserJet labels. See Printer media specifications for more  
information.  
CAUTION  
CAUTION  
Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges  
or missing labels.  
Do not use labels that have exposed backing. Labels can peel off of sheets that have spaces between  
the labels, causing serious jams.  
To print transparencies or labels  
1
2
Open the straight-through output door.  
Load the media in the paper input tray. Make sure that the top of the media is forward and the  
side to be printed (rough side) is facing up.  
3
4
Adjust the media guides.  
Access the printer properties. See Printer properties (driver) for instructions. Click the Paper  
tab, select Transparency or Labels from the Optimize for drop-down list, and click OK.  
5
Print the document. To prevent the media from sticking together, remove the media from the  
back of the printer as it prints, and place the printed pages on a flat surface.  
24 Chapter 3 Media  
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Printing envelopes  
Only use envelopes that are recommended for laser printers. See Printer  
media specifications for more information.  
1
1
2
3
To prevent the envelopes from curling as they print, open the  
straight-through output door.  
Before loading the envelopes, slide the media guides outward so that  
they are slightly wider than the envelopes.  
Place the envelopes with the stamp end forward and the side to be  
printed facing up.  
2
3
4
Note  
If the envelopes have a flap on the short edge, feed that edge into the  
printer first.  
4
Adjust the media guides to the length and width of the envelopes.  
Access the printer properties. See Printer properties (driver) for  
instructions. Click the Paper tab, select Envelope from the Optimize  
for drop-down list, and click OK.  
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Printing letterhead and preprinted forms  
To print letterhead or preprinted forms  
1
2
3
Load the media with the top forward and the side to be printed facing up. Adjust the media  
guides to fit the width of the media.  
Access the printer properties. See Printer properties (driver) for instructions. Click the  
Paper tab, select the appropriate media from the Optimize for drop-down list, and click OK.  
Print the document.  
Note  
To print a single-page cover letter on letterhead followed by a multiple-page document, load the standard  
media in the paper input tray. Place a sheet of letterhead on top of the standard media. The printer  
automatically prints the letterhead first.  
26 Chapter 3 Media  
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Printing custom-sized media and card stock  
The HP LaserJet 1005 Series Printer can print on custom-sized media or card stock between  
76 by 127 mm (3 by 5 in.) and 216 by 356 mm (8.5 by 14 in.).  
Make sure that the media is not stuck together before you load it.  
To print on custom-sized media or card stock  
CAUTION  
1
2
Open the straight-through output door.  
Load the media with the narrow side forward and the side to be printed facing up.  
Adjust the media guides to fit the media.  
3
4
5
Select the correct media size in the printer settings. (Software settings can override printer  
properties.)  
Access the printer properties. See Printer properties (driver) for instructions. Click the Paper  
tab, select the appropriate media from the Optimize for drop-down list, and click OK.  
Print the document.  
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28 Chapter 3 Media  
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Printing tasks  
4
This chapter provides information on the following topics:  
Printing watermarks  
Printing multiple pages on a single sheet of media (N-up printing)  
Understanding print quality settings  
Using EconoMode (Save Toner)  
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Accessing the printer properties (driver) and help  
This section provides information on the following topics:  
Printer properties (driver)  
Printer properties online help  
Printer properties (driver)  
Printer properties control the printer. You can change the default settings, such as media size  
and type, printing multiple pages on a single sheet of media (N-up printing), resolution,  
and watermarks. You can access the printer properties in the following ways:  
Through the software application that you are using to print. This only changes the settings  
for the current software application.  
Through the Windows® operating system. This changes the default settings for all future  
print jobs.  
Note  
Because many software applications use a different method of accessing the printer properties, the  
following section describes the most common methods used in Windows 9x, 2000, Millennium, NT 4.0,  
and Windows XP.  
Windows 9x, 2000, Millennium, and NT 4.0  
Change the settings only for the current software application: From within the software  
application, on the File menu, click Print, and click Properties. (Although the steps can vary  
between software applications, this is the most common method.)  
Change the default settings for all future print jobs: In the Windows system tray, click  
Start, select Settings, and click Printers. Right-click the printer icon that you want to change,  
and click Properties. (Many of the features in Windows NT 4.0 are also in the Document  
Defaults menu.)  
Windows XP  
To change the default settings for all future print jobs, perform the following steps:  
1
2
3
4
5
6
In the Windows system tray, click Start, and click Control Panel.  
Double-click Printers and Other Hardware.  
Click Printers and Faxes.  
Right-click the HP LaserJet 1005 Series Printer icon.  
Click Properties.  
Change the settings, and click OK.  
Printer properties online help  
The printer properties (driver) online help includes specific information about the functions in the  
printer properties. This online help guides you through the process of changing your printer’s  
default settings.  
To access the printer properties help system, open the printer driver, click the Printer Properties  
tab, and click Help.  
30 Chapter 4 Printing tasks  
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Printing watermarks  
You can use the watermark option to print text “underneath” (in the background) the text of an  
existing document. For example, you might want to have Draft or Confidential printed in large gray  
letters diagonally across the first page or all of the pages of a document.  
To access the watermark feature  
1
2
3
From the software application, access the printer properties. See Printer properties (driver) for  
instructions.  
Click the Effects tab, and specify the type of watermark that you want to print on your  
document.  
Click OK.  
Printing multiple pages on a single sheet of media (N-up printing)  
You can select the number of pages that you want to print on a single sheet of media. If you  
choose to print more than one page per sheet, the pages appear smaller and are arranged on  
the sheet in the order that they would otherwise be printed. You can specify up to 9 pages per  
sheet of media.  
To access the multiple pages per sheet feature  
1
From the software application, access the printer properties. See Printer properties (driver) for  
instructions.  
2
3
4
5
Click the Finishing tab.  
Type the number of pages per sheet in the Pages per Sheet box.  
To print borders around each page, select Print Page Borders.  
To specify the order that you want the pages printed on the page, select the appropriate option  
from the Page Order drop-down list.  
6
Click OK.  
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Canceling a print job  
You can cancel a print job from a software application or a print queue.  
To stop the printer immediately, remove the remaining media from the printer. After the printer  
stops, use one of the following options:  
Software application: Typically, a dialog box appears briefly on your screen, allowing you to  
cancel the print job.  
Windows print queue: If a print job is waiting in a print queue (computer memory) or print  
spooler, you can delete the job from the Printer screen.  
If the status lights continue to blink after you cancel a print job, the computer is still sending the  
job to the printer. Either delete the job from the print queue or wait until the computer finishes  
sending data. The printer will return to the Ready state.  
Understanding print quality settings  
Print quality settings affect how light or dark the print is on the page and the style that the graphics  
are printed. You can also use the print quality settings to optimize the print quality for a specific  
media type. See Optimizing print quality for media types for more information.  
You can change the settings in the printer properties to accommodate the types of jobs you are  
printing. The following are the print quality options:  
Best Quality: This option prints at 600 dpi and provides the best print quality. This is the  
default setting.  
300 dpi: This option prints at a slightly reduced resolution so that the job can print faster.  
Custom: You can use this option to specify your own custom print quality settings.  
EconoMode (Save Toner): This option prints using less toner. This option is useful when you  
are printing drafts.  
To change the print quality settings  
1
2
3
4
Access the printer properties. See Printer properties (driver) for instructions.  
Click the Finishing tab.  
Select the Print Quality option.  
To view and change the output and graphic settings for the option that you selected, click  
Details.  
Using EconoMode (Save Toner)  
EconoMode is an excellent way to extend the life of your print cartridge. EconoMode uses  
substantially less toner than normal printing. The printed image is much lighter, but it is adequate  
for printing drafts or proofs.  
To enable EconoMode, access the printer properties. See Printer properties (driver) for  
instructions. Click the Finishing tab, select EconoMode (Save Toner), and click OK.  
32 Chapter 4 Printing tasks  
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Managing the print cartridge  
5
This chapter provides information on the following topics:  
Print cartridge life expectancy  
Saving toner  
Redistributing toner  
Changing the print cartridge  
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Using HP print cartridges  
HP policy on non-HP print cartridges  
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new,  
refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence  
their design or control their quality. Service or repair that is required as a result of using non-HP  
print cartridges will not be covered under the printer warranty.  
Note  
The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by  
Hewlett-Packard.  
Storing print cartridges  
Do not remove the print cartridge from its package until you are ready to use it. The shelf life of  
a print cartridge in an unopened package is approximately 2.5 years. The shelf life of a print  
cartridge in an opened package is approximately 6 months.  
CAUTION  
To prevent damage to the print cartridge, do not expose it to light.  
Print cartridge life expectancy  
The life of the print cartridge depends on the amount of toner that your print jobs require.  
When printing text at 5% coverage, the standard print cartridge (C7115A) lasts an average of  
2,500 pages. This assumes that you set the print density to 3 and disable EconoMode. (These are  
the default settings.)  
Recycling print cartridges  
To reduce landfill waste, Hewlett-Packard has adopted a recycling program for empty print  
cartridges. A postage-paid shipping label is inside the new HP LaserJet print cartridge box.  
Since 1990, the HP Printing Supplies Environmental Program has collected more than 48 million  
used HP LaserJet print cartridges that otherwise might have been discarded in the world’s  
landfills. To join this recycling effort, follow the instructions provided in the new print cartridge box.  
To install a new HP print cartridge, see Changing the print cartridge or follow the instructions  
included in the print cartridge box. See the recycling information on the print cartridge box and the  
HP Printing Supplies Environmental Program included in the print cartridge box.  
Saving toner  
While in EconoMode, the printer uses less toner on each page. Selecting this option will extend  
the life of the print cartridge and reduce your cost per page, but it will reduce print quality. See  
Using EconoMode (Save Toner) for more information.  
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Redistributing toner  
When toner is low, faded or light areas appear on the printed page. You  
might be able to temporarily improve print quality by redistributing the  
toner, which means that you might be able to finish the current print job  
before replacing the print cartridge.  
1
Note  
You will feel some resistance when you open the print cartridge door.  
Opening the print cartridge door conveniently lifts the print cartridge for  
removal.  
2
1
Open the print cartridge door, and remove the print cartridge from the  
printer.  
CAUTION  
To prevent damage, do not expose the print cartridge to light. Cover it with  
a sheet of media.  
3
2
To redistribute the toner, gently shake the print cartridge from  
side to side.  
CAUTION  
If toner gets on your clothing, wipe the toner off with a dry cloth, and wash  
the clothing in cold water. Hot water will permanently set the toner into  
the fabric.  
3
Reinsert the print cartridge into the printer, and close the print  
If the print is still light, install a new print cartridge. See Changing the print  
cartridge for instructions.  
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Changing the print cartridge  
1
Note  
You will feel some resistance when you open the print cartridge door.  
Opening the print cartridge door conveniently lifts the print cartridge for  
removal.  
1
Open the print cartridge door, and remove the old print cartridge.  
See Recycling print cartridges or the recycling information inside  
the print cartridge box.  
2
3
4
5
CAUTION  
To prevent damage, do not expose the print cartridge to light. Cover it with  
a piece of media.  
2
Remove the new print cartridge from the packaging, and gently shake  
it from side to side to distribute the toner evenly inside the cartridge.  
3
4
Bend the tab on the left side of the cartridge to break it loose.  
Pull the tab until all of the tape is removed from the cartridge. Put the  
tab in the print cartridge box to return for recycling.  
5
Insert the print cartridge in the printer, making sure that the print  
cartridge is in position. Close the print cartridge door.  
CAUTION  
If toner gets on your clothing, wipe the toner off with a dry cloth, and wash  
the clothing in cold water. Hot water will permanently set the toner into  
the fabric.  
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Troubleshooting the printer  
6
This chapter provides information on the following topics:  
Cleaning the pickup roller  
Changing the printer separation pad  
Note  
See Hewlett-Packard’s Web site for software and printer driver updates, frequently asked questions, and  
additional troubleshooting information. See Online services for the appropriate Web address.  
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Finding the solution  
You can use this section to find the solution to common printer problems.  
Pages did not print  
Status light patterns: What status light pattern is displayed on the printer? See Status light  
patterns for more information.  
Error messages on screen: Is there a message on the screen? See Error messages on the  
screen for more information.  
Media handling: Is media being pulled into the printer incorrectly? Are there media jams?  
See Media handling problems for more information.  
Pages printed, but there was a problem  
The print quality was poor: See Improving print quality for more information.  
The printed pages do not always appear the same as on the screen (print preview):  
See Printed page is different than what appeared on screen for more information.  
The printer settings were inappropriate for the media: See Media handling problems for  
more information.  
Is the printer driver icon available? Is the printer in Ready mode? Can you select the printer in the  
Print dialog? See Printer software problems for more information.  
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Status light patterns  
Status light legend  
Symbol for “light off”  
Symbol for “light on”  
Symbol for “light blinking”  
Status light patterns  
Status lights Condition of the printer  
Action  
Ready  
No action is necessary.  
The printer is ready to print.  
Processing  
Wait for the job to print.  
The printer is receiving or processing  
data.  
Cleaning Mode/Engine test  
A cleaning page or engine test page is  
printing.  
Wait until the cleaning page is finished  
printing and the printer is in Ready mode.  
This could take up to 2 minutes.  
Wait until the engine test page is finished  
printing and the printer is in Ready mode.  
Out of memory  
The printer is out of memory.  
The page you are printing might be too complex  
for the printer’s memory capacity. Try lowering  
the resolution. See Understanding print quality  
settings for more information.  
Door open, media out, no print  
cartridge, media jam, or media jam  
levers are down  
The printer is in an error state that  
requires operator intervention or help.  
Check the following:  
closed.  
Media is loaded. See Loading media into  
the paper input tray for instructions.  
The print cartridge is correctly installed in  
the printer. See Changing the print cartridge  
for instructions.  
There is no media jam. See Clearing printer  
media jams for instructions.  
The media jam levers are in the upright  
position.  
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Status light patterns (continued)  
Status lights Condition of the printer  
Action  
Printer initialization  
No action is necessary.  
A printer initialization is taking place.  
Fatal error  
Both lights are on.  
Unplug the printer for 5 minutes, and then  
plug it back in.  
If the printer still has an error, contact  
HP Support. See Service and support.  
Printer cable is not connected or there  
is no power  
Both lights are off.  
Make sure that there is power.  
Unplug both ends of the power cord, and  
plug them back in.  
Unplug the power cord, disconnect both  
ends of the printer cable, reconnect both  
ends of the printer cable, and plug the  
power cord back in.  
CAUTION  
Before you connect the cable to the printer,  
always unplug the printer. Otherwise, the printer  
might be damaged.  
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Error messages on the screen  
Error messages on the screen  
Error message  
Solution  
Printer not responding  
Check the following:  
The Ready light is on.  
The power cord and printer cable are correctly connected.  
CAUTION  
Before you connect the cable to the printer, always unplug the printer.  
Otherwise, the printer might be damaged.  
Cannot access port (in use by Try the following:  
another application)  
Reboot the computer.  
Make sure that you are only running one software application at a time.  
Illegal operation/General  
A problem with your computer system resources (memory or hard disk)  
protection fault/Spool 32 error occurred in Windows. To clear this error, restart the computer.  
To help prevent this error from occurring in the future, use some or all of the  
following recommendations:  
Run fewer applications at the same time. Close applications that you  
are not using instead of minimizing them. Programs such as screen  
savers, virus checkers, status software, fax/answering software, and  
menu programs use the resources that the computer might need to  
print.  
Avoid memory-intensive tasks such as sending a fax or running a video  
clip while printing.  
Delete all temp (file_name.tmp) files from the Temp subdirectories,  
such as C:\Windows\Temp.  
Print at a lower resolution.  
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Media handling problems  
Media handling problems  
Problem  
Solution  
Media jam  
See Clearing printer media jams for more information.  
Make sure that you are printing with media that meets specifications.  
See Printer media specifications for more information.  
Make sure that you are printing with media that is not wrinkled, folded,  
or damaged.  
Make sure that the printer is clean. See Cleaning the printer media path  
for more information.  
If you are printing to the straight-through output path, close and open  
the door again to make sure that the media jam release levers are  
closed.  
Print is skewed (crooked)  
Adjust the media guides to the width and length of the media that you  
are using and try reprinting. See Printer media guides or Loading media  
into the paper input tray for more information.  
More than one sheet of media  
feeds through the printer at  
one time  
The paper input tray might be too full. See Loading media into the paper  
Make sure that the media is not wrinkled, folded, or damaged.  
The printer separation pad might be worn. See Changing the printer  
Printer does not pull media  
from the paper input tray  
The pickup roller might be dirty or damaged. See Cleaning the pickup roller  
or Changing the pickup roller for instructions.  
Printer curled the media  
See Curl or wave for more information.  
Open the straight-through output door to print straight through.  
See Printer output paths or Media for more information.  
The printed media does not exit Open or close the straight-through output door to reflect the output path that  
to the correct path  
you want to use. See Printer output paths for more information.  
Print job is extremely slow  
The maximum speed of the printer is 14 pages per minute. The print job  
might be very complex. Try the following:  
Reduce the complexity of the document (for example, reduce the  
number of multiple graphics).  
Access the printer properties in the printer driver. See Printer properties  
(driver) for instructions. Click the Paper tab, select Plain Paper from the  
Optimize for drop-down list, and click OK.  
Note  
This may cause toner to fuse improperly if you are using heavy media.  
Narrow media or heavy media will slow printing. Use normal media.  
Print speed is based on the PC processor speed, the amount of  
memory, and the amount of hard disk space available on the PC. Try  
increasing these components.  
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Printed page is different than what appeared on screen  
Printed page problems  
Problem  
Solution  
Garbled, incorrect, or incomplete text The printer cable might be loose or defective. Try the following:  
Try printing a job that you know works.  
If possible, attach the printer cable and printer to another  
computer, and try printing a job that you know works.  
Unplug the power cord, disconnect the printer cable at both ends,  
reconnect the printer cable at both ends, and plug the power cord  
back in.  
CAUTION  
Before you connect the cable to the printer, always unplug the printer.  
Otherwise, the printer might be damaged.  
The wrong printer driver might have been selected when the software  
was installed. Make sure that HP LaserJet 1005 Series Printer is  
selected in the printer properties.  
There might be a problem with the software application. Try printing  
from another software application.  
Missing graphics or text,  
or blank pages  
Make sure that the file does not contain blank pages.  
The sealing tape might still be in the print cartridge. Remove the  
print cartridge, and pull out the sealing tape. Reinstall the print  
cartridge. See Changing the print cartridge for instructions.  
The graphic settings in the printer properties might not be correct  
for the type of job that you are printing. Try a different graphic  
setting in the printer properties. See Printer properties (driver) for  
more information.  
Page format is different than on  
another printer  
If you used an older or different printer driver (printer software) to  
create the document or the printer properties settings in the software  
are different, the page format might change when you try to print  
using the new printer driver or settings. To help eliminate this problem,  
change the resolution, media size, font settings, and other settings.  
See Printer properties (driver) for more information.  
Graphics quality  
The graphic settings might be unsuitable for the print job. Check the  
graphic settings, such as resolution, in the printer properties and  
adjust them as necessary. See Printer properties (driver) for more  
information.  
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Printer software problems  
Printer software problems  
Problem  
Solution  
A printer driver for the HP LaserJet  
1005 Series Printer is not visible in the  
Printer folder.  
Reinstall the printer software. In the Windows system tray, click  
Start, select Programs, select HP LaserJet 1005 Series  
Printer, and click Uninstall. Unplug the power cord from the  
printer. Install the printer software from the CD-ROM. Plug the  
power cord back into the printer.  
Note  
Close any applications that are running. To close an application  
that has an icon in the system tray, right-click the icon, and  
select Close or Disable.  
Try plugging the printer cable into a different port on the PC.  
If you are trying to print to a shared printer, in the Windows  
system tray, click Start, select Settings, and click Printers.  
Double-click the Add Printer icon. Follow the instructions in the  
Add Printer Wizard. See Installing shared printers for more  
information.  
An error message was displayed  
during the software installation  
Reinstall the printer software. In the Windows system tray, click  
Start, select Programs, select HP LaserJet 1005 Series  
Printer, and click Uninstall. Unplug the power cord from the  
printer. Install the printer software from the CD-ROM. Plug the  
power cord back into the printer.  
Note  
Close any applications that are running. To close an application  
that has an icon in the system tray, right-click the icon, and  
select Close or Disable.  
Check the amount of free space on the drive where you are  
installing the printer software. If necessary, free up as much  
space as you can, and reinstall the printer software.  
If necessary, run the Disk Defragmenter, and reinstall the printer  
software.  
The printer is in Ready mode, but  
nothing prints  
Reinstall the printer software. In the Windows system tray, click  
Start, select Programs, select HP LaserJet 1005 Series  
Printer, and click Uninstall. Unplug the power cord from the  
printer. Install the printer software from the CD-ROM. Plug the  
power cord back into the printer.  
Note  
Close any applications that are running. To close an application  
that has an icon in the system tray, right-click the icon, and  
select Close or Disable.  
Print an engine test page.  
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Improving print quality  
This section provides information about identifying and correcting print defects.  
Light print or fade  
The toner supply is low. See Managing the print cartridge for more information.  
The media might not meet Hewlett-Packard’s media specifications (for example, the media is  
too moist or too rough). See Printer media specifications for more information.  
If the whole page is light, the print density adjustment is too light or EconoMode might be  
turned on. Access the printer properties. See Printer properties (driver) for instructions. Click  
the Configure tab, and adjust the Print Density setting. Click the Finishing tab, and clear the  
EconoMode (Save Toner) check box. See Saving toner for more information.  
Toner specks  
The media might not meet Hewlett-Packard’s media specifications (for example, the media is  
too moist or too rough). See Printer media specifications for more information.  
The printer might need to be cleaned. See Cleaning the printer or Cleaning the printer media  
path for instructions.  
Dropouts  
A single sheet of media might be defective. Try reprinting the job.  
The media’s moisture content is uneven or the media has moist spots on the surface.  
Try printing with new media. See Printer media specifications for more information.  
The media lot is bad. The manufacturing processes can cause some areas to reject toner.  
Try a different type or brand of media.  
The print cartridge might be defective. See Managing the print cartridge for more information.  
Vertical lines  
Make sure that the paper input tray cover is in place.  
The photosensitive drum inside the print cartridge has probably been scratched. Install a new  
HP print cartridge. See Changing the print cartridge for instructions.  
Gray background  
Make sure that the paper input tray cover is in place.  
Access the printer properties. See Printer properties (driver) for instructions. Click the  
Configure tab, and decrease the Print Density setting. This decreases the amount of  
background shading.  
Change the media to a lighter basis weight. See Printer media specifications for more  
information.  
Check the printer’s environment. Very dry (low humidity) conditions can increase the amount  
of background shading.  
Install a new HP print cartridge. See Changing the print cartridge for instructions.  
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If toner smears appear on the leading edge of the media, the media guides might be dirty.  
Wipe the media guides with a dry, lint-free cloth. See Identifying the printer’s components or  
Cleaning the printer for more information.  
Check the media type and quality.  
Try installing a new HP print cartridge. See Changing the print cartridge for instructions.  
The fuser temperature might be too low. Access the printer properties. See Printer properties  
(driver) for instructions. Click the Paper tab, and make sure that you have selected the  
appropriate media from the Optimize for drop-down list.  
Loose toner  
Clean the inside of the printer. See Cleaning the printer for instructions.  
Check the media type and quality. See Printer media specifications for more information.  
Try installing a new HP print cartridge. See Changing the print cartridge for instructions.  
Access the printer properties. See Printer properties (driver) for instructions. Click the Paper  
tab, and make sure that you have selected the appropriate media from the Optimize for  
drop-down list.  
Plug the printer directly into an AC outlet instead of into a power strip.  
Vertical repetitive defects  
The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the  
page, install a new HP print cartridge. See Changing the print cartridge for instructions.  
The internal parts might have toner on them. See Cleaning the printer for more information.  
If the defects occur on the back of the page, the problem will probably correct itself after a few  
more printed pages.  
Access the printer properties. See Printer properties (driver) for instructions. Click the Paper  
tab, and make sure that you have selected the appropriate media from the Optimize for  
drop-down list.  
Improperly formed characters  
If characters are improperly formed, producing hollow images, the media stock might be too  
slick. Try a different media. See Printer media specifications for more information.  
If characters are improperly formed, producing a wavy effect, the printer might need service.  
Print the Windows test page. If the characters are improperly formed, contact an  
HP-authorized dealer or service representative. See Service and support for more  
information.  
Page skew  
Make sure that the media is loaded correctly and the media guides are not too tight or too  
loose against the media stack. See Loading media into the paper input tray for more  
information.  
The paper input tray might be too full. See Loading media into the paper input tray for more  
information.  
Check the media type and quality. See Printer media specifications for more information.  
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Curl or wave  
Check the media type and quality. Both high temperature and humidity cause media to curl.  
See Printer media specifications for more information.  
The media might have been in the paper input tray too long. Turn over the stack of media in  
the tray. Also, try rotating the media 180° in the paper input tray.  
Open the straight-through output door, and try printing straight through. See Printer output  
paths for more information.  
The fuser temperature might be too high. Access the printer properties. See Printer properties  
(driver) for instructions. Click the Paper tab, and make sure that you have selected the  
appropriate media from the Optimize for drop-down list.  
Wrinkles or creases  
Make sure that the media is loaded properly. See Loading media into the paper input tray for  
more information.  
Check the media type and quality. See Printer media specifications for more information.  
Open the straight-through output door, and try printing straight through. See Printer output  
paths for more information.  
Turn over the stack of media in the tray. Also, try rotating the media 180° in the paper input  
tray.  
Toner scatter outline  
Access the printer properties. See Printer properties (driver) for instructions. Click the  
Configure tab, and select On in Transfer Setting.  
If large amounts of toner have scattered around the characters, the media might be resisting  
the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media  
type. See Printer media specifications for more information.  
Turn over the stack of media in the tray.  
Use media designed for laser printers. See Printer media specifications for more information.  
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Cleaning the printer  
During the printing process, media, toner, and dust particles can accumulate inside the printer.  
Over time, this buildup can cause print quality problems, such as toner specks or smearing. To  
correct and prevent these types of problems, you can clean the print cartridge area and the printer  
media path. See the following sections for more information:  
Cleaning the print cartridge area  
Cleaning the printer media path  
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Cleaning the print cartridge area  
You do not need to clean the print cartridge area often. However, cleaning  
this area can improve the quality of your printed sheets.  
1
2
3
4
1
2
Unplug the power cord, and wait for the printer to cool.  
Open the print cartridge door, and remove the print cartridge.  
CAUTION  
To prevent damage, do not expose the print cartridge to light. Cover the  
print cartridge if necessary. Also, do not touch the black sponge transfer  
roller inside the printer. By doing so, you can damage the printer.  
3
With a dry, lint-free cloth, wipe any residue from the media path area  
and the print cartridge cavity.  
4
5
Replace the print cartridge, and close the print cartridge door.  
Plug the power cord back into the printer.  
5
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Cleaning the printer media path  
If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet  
cleaning utility to remove excess media and toner particles that can accumulate on the fuser  
assembly and rollers. Cleaning the media path might extend the life of the printer.  
Note  
For best results use a sheet of transparency. If you do not have any transparencies, you can use copier  
grade media (18 to 24 lb. or 70 to 90 g/m2) with a smooth surface.  
1
2
3
Make sure that the printer is idle and the Ready light is on.  
Load the media in the paper input tray.  
Access the printer properties. See Printer properties (driver) for instructions. Click the  
Configure tab, and click Start in Cleaning Page.  
The cleaning process takes approximately 2 minutes.  
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Clearing printer media jams  
Occasionally, media becomes jammed during a print job. Some of the causes include the  
following:  
The paper input tray is loaded improperly or it is too full. See Loading media into the paper  
input tray for more information.  
The media does not meet HP specifications. See Printer media specifications for more  
information.  
Note  
When you add new media, always remove all of the media from the paper input tray and straighten the  
stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one  
time, reducing media jams.  
You are notified of a media jam by an error in the software and the printer status lights. See Status  
light patterns for more information.  
Typical media jam locations  
Print cartridge area: See Removing a jammed page for instructions.  
Paper input tray areas: If the page is still sticking out of the paper input tray, gently try to  
remove it from the paper input tray without tearing the page. If you feel resistance, see  
Removing a jammed page for instructions.  
Output paths: If the page is sticking out of the output bin, gently try to remove it without  
tearing the page. If you feel resistance, see Removing a jammed page for instructions.  
Note  
There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.  
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Removing a jammed page  
1
CAUTION  
Media jams might result in loose toner on the page. If toner gets on your  
clothing, wipe the toner off with a dry cloth, and wash the clothing in cold  
water. Hot water will permanently set the toner into the fabric.  
1
2
Open the print cartridge door and the straight-through output door.  
Rotate the media jam release levers downward.  
2
CAUTION  
To prevent damage to the print cartridge, do not expose it to light.  
3
4
Remove the print cartridge, and place it aside.  
With both hands, grasp the side of the media that is most visible  
(this includes the middle), and carefully pull it free from the printer.  
Make sure that you check for jams in the print cartridge area (A) and  
the straight-through output path (B).  
3
5
When you have removed the jammed media, replace the print  
cartridge, and close the print cartridge door and the straight-through  
output door.  
Note  
The media jam release levers automatically close when you close the  
straight-through output door.  
4
After clearing a media jam, you might need to unplug the printer, and plug  
it back in.  
Note  
A
When you add new media, remove all of the media from the paper input  
tray, and straighten the stack of new media.  
B
5
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Changing the pickup roller  
1
If the printer regularly mispicks (no media feeds through or more than one  
sheet feeds through), you might need to change or clean the pickup roller.  
See Accessories and ordering information to order a new pickup roller.  
CAUTION  
Failure to complete this procedure might damage the printer.  
1
Unplug the power cord from the printer, and allow the printer to cool.  
Open the print cartridge door, and remove the print cartridge.  
Find the pickup roller.  
2
2
3
4
Release the small, white tabs on either side of the pickup roller, and  
rotate the pickup roller toward the front.  
5
6
Gently pull the pickup roller up and out.  
Position the new or cleaned part in the slot of the previous pickup  
roller. See Cleaning the pickup roller for instructions.  
3
4
Note  
Circular and rectangular pegs on each side prevent you from incorrectly  
positioning the pickup roller.  
Continued on next page.  
5
6
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7
7
Rotate the top of the new pickup roller away from you until both sides  
snap into place.  
8
9
Reinstall the print cartridge, and close the print cartridge door.  
Plug the printer in to turn it back on.  
8
9
54 Chapter 6 Troubleshooting the printer  
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Cleaning the pickup roller  
You can clean the pickup roller rather than replace it.  
1
Remove the pickup roller as described in steps 1 through 5 of Changing  
the pickup roller.  
1
Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.  
WARNING!  
1
2
Alcohol is flammable. Keep the alcohol and cloth away from an open  
flame. Before you close the printer and plug in the power cord, allow the  
alcohol to dry completely.  
2
3
Using a dry, lint-free cloth, wipe the pickup roller to remove loosened  
dirt.  
Allow the pickup roller to dry completely before you reinstall it in the  
printer (see steps 6 through 9 of Changing the pickup roller).  
3
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Changing the printer separation pad  
1
Note  
Before you change the separation pad, clean the pickup roller.  
See Cleaning the pickup roller for instructions.  
If the paper input tray feeds more than one page at a time, you might need  
to change the printer separation pad. Recurring feed problems indicate  
that the printer separation pad is worn. See Accessories and ordering  
information to order a new printer separation pad.  
2
3
4
5
6
1
2
3
4
Unplug the power cord from the printer, and allow the printer to cool.  
Remove the paper input tray.  
Find the blue separation pad.  
To pry the separation pad up from the spring-loaded base, insert a  
flat-edged screwdriver in the slot under the separation pad, and twist  
until the tabs are free.  
5
6
With one hand, reach in through the opening, and push the  
spring-loaded base down (A). With the other hand, pull the separation  
pad up (B).  
With one hand, position the new separation pad in the slot of the  
previous separation pad (A). With the other hand, reach through the  
paper input tray opening, and push the spring-loaded base down (B).  
Note  
The tab on the right is larger to help you position it correctly.  
Continued on next page.  
56 Chapter 6 Troubleshooting the printer  
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7
Snap both sides of the separation pad firmly into place.  
7
CAUTION  
Make sure that the separation pad is straight and that there is no space  
between the separation pad and the spring-loaded base. If the separation  
pad is not straight or you see space on one side, remove the separation  
pad, make sure that the larger tab is on the right, reinsert the separation  
pad, and snap both sides into place.  
8
8
Reinsert the pickup roller, print cartridge, and paper input tray. Plug  
the printer in to turn it back on.  
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Service and support  
7
This chapter provides information on the following topics:  
Availability  
Hewlett-Packard Support  
Worldwide sales and service offices  
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Availability  
Hewlett-Packard provides a variety of service and support options around the world.  
The availability of these programs varies depending on your location.  
Hardware service  
The warranty for the HP LaserJet 1005 Series Printer varies depending on the date and  
country/region of purchase.  
For products that require service under the warranty, customers should call the customer support  
center in their country/region. See Hewlett-Packard Support for more information.  
Hewlett-Packard will choose one of the following methods to fulfill the warranty:  
Repair the product.  
Provide customer-replaceable parts for the customer to repair the unit.  
Replace the product with a remanufactured unit.  
Replace the product with a new or remanufactured product of equal or greater functionality.  
Refund the purchase price.  
Require that the customer return the unit to an authorized service provider.  
Extended warranty  
HP SupportPack provides coverage for the HP product and all HP-supplied internal components.  
HP SupportPack can provide Express Exchange or onsite service. The customer must purchase  
HP SupportPack within 90 days of the HP product purchase. For more support information, go to  
the following HP Web site: http://www.hp.com/support/lj1005  
or contact the Customer Care Service and Support group; see Hewlett-Packard Support for the  
appropriate phone numbers and information.  
Guidelines for repacking the printer  
Use the following guidelines when repacking the printer:  
If possible, include print samples and 5 to 10 sheets of paper or other media that did not print  
correctly.  
Remove and keep any cables, trays, and optional accessories installed in the printer.  
Remove and keep the print cartridge.  
CAUTION  
To prevent damage to the print cartridge, store the print cartridge in its original packing material or store  
it so that it is not exposed to light.  
If possible, use the original shipping container and packing material. Shipping damage as a  
result of inadequate packing is your responsibility. If you have already disposed of the printer’s  
packing material, contact a local mailing service for information on repacking the printer.  
Include a completed copy of the service information form. See Service information form.  
Hewlett-Packard recommends that you insure the equipment for shipment.  
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Service information form  
Service information form  
Who is returning the equipment?  
Date:  
Person to contact:  
Phone:  
Alternate contact:  
Phone:  
Return shipping address:  
What is being sent?  
Special shipping instructions:  
Serial number:  
Model number:  
Please attach any relevant printouts when returning equipment. Do not ship accessories that are not  
required to complete the repair (for example, media trays, manuals, and cleaning supplies)  
What needs to be done?  
1. Describe the conditions of the failure (What was the failure? What were you doing when the failure  
occurred? What software were you running? Can you make the failure reoccur?)  
2. If the failure is intermittent, how much time elapses between failures?  
3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.)  
Personal Computer:  
Modem:  
Network:  
4. Additional comments:  
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Hewlett-Packard Support  
Thank you for your purchase. Along with your product, you receive a variety of support services  
from Hewlett-Packard and our support partners that are designed to give you the results you need,  
quickly and professionally.  
Please have the model number, serial number, date of purchase, and description of the problem  
The following support information is available:  
Obtaining software utilities and electronic information  
HP SupportPack  
European Customer Support Center  
language and in-country/region options available  
Open Monday through Friday 8:30-18:00 Central European Time (CET)  
In many European countries/regions, HP provides toll-free telephone support service during the  
warranty period. However, some of the phone numbers listed below may not be toll-free. Please  
refer to Support Web Page http://www.hp.com/cpso-support/guide/psd/cscemea.html for any  
associated fees. By calling a telephone number listed on the Support Web Page, you will be  
connected to a responsive team waiting to help you. If you require support after the warranty has  
expired, you can receive support for a fee through the same telephone number. The fee is charged  
on a per-incident basis. When calling Hewlett-Packard, have the following information ready:  
product name and serial number, date of purchase, and description of the problem.  
Online services  
For 24-hour access to information over your modem, we suggest the following services.  
World Wide Web URL  
You can obtain printer drivers, updated HP printer software, and product and support information  
from the following sites:  
in the U.S.  
in Europe  
You can obtain printer drivers from the following sites:  
in Korea  
in Taiwan  
or the local driver Web site  
62 Chapter 7 Service and support  
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America Online  
America Online/Bertelsmann is available in the U.S., France, Germany, and U.K. Printer drivers,  
updated HP printer software, and support documentation to help answer your questions about  
which HP products are available. Use Keyword HP to start the tour or call 1-800-827-6364 and use  
preferred customer #1118 to subscribe. In Europe, call the following numbers:  
Austria  
0222 58 58 485  
++353 1 704 90 00  
0180 531 31 64  
0848 80 10 11  
France  
Germany  
Switzerland  
United Kingdom  
0800 279 1234  
tm  
CompuServe  
Printer drivers, updated HP printer software, and interactive sharing of technical information  
with other members are available on CompuServe’s “HP User’s forums” (GO HP), or call  
1-800-524-3388 and ask for representative #51 to subscribe. (CompuServe is also available  
in the U.K., France, Belgium, Switzerland, Germany, and Austria.)  
Obtaining software utilities and electronic information  
You can obtain printer drivers from the following locations.  
U.S. and Canada  
Phone:  
Mail:  
(805) 257-5565  
Hewlett-Packard Co.  
P.O. Box 1754  
Greeley, CO 80632  
U.S.A.  
Fax:  
(805) 257-6866  
Australia, New Zealand, and India  
For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035.  
Europe  
In the U.K., call (44) (142) 986-5511. For Ireland and outside of the U.K., call (44) (142) 986-5511.  
HP SupportPack  
Contact your authorized dealer, or use the following Web site:  
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Worldwide sales and service offices  
Before calling a Hewlett-Packard Sales and Service office, make sure that you contact the  
appropriate Customer Support Center number listed in Hewlett-Packard Support. Do not return  
products to Hewlett-Packard Sales and Service offices.  
To find the phone number for the Sales and Service office in your country/region, go to  
http://www.hp.com. From the main Web page, select your country/region, and follow the links to  
Contact HP and Office Locations.  
64 Chapter 7 Service and support  
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Printer specifications  
A
This chapter provides information on the following topics:  
Specifications  
Environmental Product Stewardship Program  
Material Safety Data Sheet  
Regulatory statements  
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Specifications  
Environmental specifications  
Operating environment  
Printer plugged into an AC outlet:  
Temperature: 10° C to 32.5° C (50° F to 90.5° F)  
Humidity: 20% to 80% (no condensation)  
Install in a well-ventilated area.  
Storage environment  
Printer unplugged from an AC outlet:  
Temperature: 0° C to 40° C (32° F to 104° F)  
Humidity: 10% to 80% (no condensation)  
Acoustics  
Noise level  
During printing: 6.1 Bels (A) sound power level (per ISO 9296)  
(HP LaserJet 1005 Series Printer tested at 14 ppm)  
Sound pressure level (bystander position): 48 dB  
Sound pressure level (operator position): 56 dB  
During standby (power save): silent  
Electrical specifications  
Power requirements  
110-127Vac (+/-10%), 50/60 Hz (+/-2)  
220-240Vac (+/-10%), 50/60 Hz (+/-2)  
or  
Power consumption  
During printing: 285 watts (average)  
During standby (power save): less than 10 watts  
Physical specifications  
Dimensions  
Width: 415 mm (16.3 in.)  
Depth: 486 mm (19.1 in.)  
Height: 253 mm (10.0 in.)  
Weight (cartridge installed)  
7.3 kg (16.1 lb)  
66 Appendix A Printer specifications  
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Printer capacities and ratings  
Print speed  
14 pages per minute  
First page out in less than 10 seconds  
2
Paper input tray capacity  
Output bin capacity  
Minimum media size  
Maximum media size  
Media weight  
250 sheets of regular weight 20 lb (75 g/m ) paper or up to 30 envelopes  
2
125 sheets of regular weight 20 lb (75 g/m ) paper  
76 x 127 mm (3 x 5 in.)  
216 x 356 mm (8.5 x 14 in.)  
2
Output bin – 60 to 105 g/m (16 to 28 lbs)  
2
Straight through media path – 60 to 163 g/m (16 to 43 lbs)  
Base memory  
Print resolution  
Duty cycle  
PCL  
1 MB of RAM  
600 dots per inch (dpi)  
7,000 single-sided pages per month  
Level 5e via DOS applications running in a Windows DOS shell  
Port availability  
USB  
Compatible with the USB 2.0 specification  
1284  
Parallel  
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FCC compliance  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses, and can  
radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it  
may cause harmful interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Increase separation between equipment and receiver.  
Connect equipment to an outlet on a circuit different from that to which the receiver is located.  
Consult your dealer or an experienced radio/TV technician.  
Note  
Any changes or modifications to the printer that are not expressly approved by Hewlett-Packard could  
void the user’s authority to operate this equipment.  
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.  
68 Appendix A Printer specifications  
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Environmental Product Stewardship Program  
Protecting the environment  
Hewlett-Packard Company is committed to providing quality products in an environmentally sound  
manner. This product has been designed with several attributes to minimize the impact on our  
environment.  
Ozone production  
This product generates no appreciable ozone gas (O3).  
Energy consumption  
Energy usage drops significantly while in PowerSave mode, which saves money without affecting  
®
the high performance of this product. This product qualifies for ENERGY STAR , which is a  
voluntary program to encourage the development of energy-efficient office products.  
ENERGY STAR® is a U.S. registered mark of the United States Environmental Protection Agency.  
®
As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets  
®
ENERGY STAR Guidelines for energy efficiency. For more information, see  
Toner consumption  
EconoMode uses significantly less toner, which might extend the life of the print cartridge.  
Media use  
This product’s N-up printing (multiple pages printed on one page) feature can reduce media usage  
and the resulting demands on natural resources.  
Plastics  
Plastic parts over 25 grams are marked according to international standards that enhance the  
ability to identify plastics for recycling purposes at the end of the product’s life.  
HP LaserJet printing supplies  
In many countries/regions, this product’s printing supplies (such as print cartridge, drum, and  
fuser) can be returned to Hewlett-Packard through the HP Printing Supplies Environmental  
Program. This easy-to-use, free take-back program is available in over 25 countries/regions.  
Multi-lingual program information and instructions are included in every new HP Print Cartridge  
and Consumables box.  
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HP Printing Supplies Environmental Program  
Since 1990, the HP Printing Supplies Environmental Program has collected more than 48 million  
used print cartridges that otherwise might have been discarded in the world’s landfills. The  
HP LaserJet print cartridges go to a collection center and are shipped in bulk to our resource and  
recovery partners who disassemble the print cartridge. Remaining materials are separated and  
converted into raw materials for use by other industries to make a variety of useful products.  
U.S. returns  
For a more environmentally responsible return of used print cartridges and consumables,  
Hewlett-Packard encourages you to use bulk returns. Simply bundle two or more print cartridges  
together and use the single, prepaid, pre-addressed UPS label that is supplied in the package. For  
more information in the U.S., call 1-800-340-2445 or visit the HP LaserJet Supplies Web site at  
Non-U.S. recycling returns  
Non-U.S. customers should call the local HP Sales and Service Office or visit the following Web  
site for more information regarding availability of the HP Printing Supplies Environmental Program.  
Media  
This printer is suited for the use of recycled media when the media meets the guidelines in the  
Guideline for Paper and Other Print Media. See Accessories and ordering information for ordering  
information. This product is suitable for the use of recycled media according to DIN 19 309.  
Material Safety Data Sheet  
You can obtain Material Safety Data Sheets (MSDS) by contacting the HP LaserJet Supplies Web  
70 Appendix A Printer specifications  
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Regulatory statements  
Declaration of Conformity  
according to ISO/IEC Guide 22 and EN 45014  
Manufacturer’s Name:  
Hewlett-Packard Company  
Manufacturer’s Address:  
11311 Chinden Boulevard  
Boise, Idaho 83714-1021, USA  
declares that the product  
Product Name:  
HP LaserJet 1005 Series Printer  
Model Number:  
Q2676A  
ALL  
Product Options:  
conforms to the following Product Specifications:  
Safety:  
IEC 60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11  
GB4943-1995  
IEC 60825-1:1993 +A1/ EN 60825-1:1994+A11 Class 1 Laser/LED Product  
1
EMC:  
CISPR 22:1997 / EN 55022:1998 Class B  
EN 61000-3-2:1995  
EN 61000-3-3:1995  
EN 55024:1998  
2
FCC Title 47 CFR, Part 15 Class B / ICES-002, Issue 2 / GB9254-88  
Supplementary Information:  
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage  
Directive 73/23/EEC, and carries the CE-Marking accordingly.  
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.  
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Boise, Idaho USA  
January 1, 2003  
For Regulatory Topics ONLY, contact:  
European Contact:  
Your Local Hewlett-Packard Sales and Service Office or  
Hewlett-Packard GmbH, Department HQ-TRE / Standards  
Europe, Herrenberger Straße 110-140, D-71034 Böblingen  
(FAX: +49-7031-14-3143)  
USA Contact:  
Product Regulations Manager, Hewlett-Packard Company,  
PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015  
(Phone: 208-396-6000)  
Laser safety statement  
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration  
has implemented regulations for laser products manufactured since August 1, 1976. Compliance  
is mandatory for products marketed in the United States. The printer is certified as a “Class 1”  
laser product under the U.S. Department of Health and Human Services (DHHS) Radiation  
Performance Standard according to the Radiation Control for Health and Safety Act of 1968.  
Since radiation emitted inside the printer is completely confined within protective housings and  
external covers, the laser beam cannot escape during any phase of normal user operation.  
WARNING!  
Using controls, making adjustments, or performing procedures other than those specified in this user  
guide could result in exposure to hazardous radiation.  
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Laser statement for Finland  
LASERTURVALLISUUS  
LUOKAN 1 LASERLAITE  
KLASS 1 LASER APPARAT  
HP LaserJet 1005 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa  
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.  
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.  
VAROITUS!  
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän  
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.  
VARNING!  
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas  
för osynlig laserstrålning, som överskrider gränsen för laserklass 1.  
HUOLTO  
HP LaserJet 1005 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa  
avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi  
ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa  
lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman  
erikoistyökaluja.  
VARO!  
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa  
toiminnassa. Älä katso säteeseen.  
VARNING!  
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig  
laserstrålning. Betrakta ej strålen.  
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:  
Aallonpituus 770-795 nm  
Teho 5 mW  
Luokan 3B laser  
72 Appendix A Printer specifications  
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Media specifications  
B
This chapter provides information on the following topics:  
Supported media sizes (printer)  
Guidelines for using media  
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Printer media specifications  
HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such  
as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and  
custom-sized media. Properties such as weight, grain, and moisture content are important factors  
affecting printer performance and output quality.  
The printer can use a variety of paper and other print media in accordance with the guidelines in  
this user guide. Media that does not meet these guidelines might cause the following problems:  
Poor print quality  
Increased media jams  
Premature wear on the printer, requiring repair  
For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot  
recommend the use of other brands. Because they are not HP products, Hewlett-Packard cannot  
influence or control their quality.  
It is possible for media to meet all of the guidelines in this user guide and still not produce  
satisfactory results. This might be the result of improper handling, unacceptable temperature and  
humidity levels, or other variables over which Hewlett-Packard has no control.  
Before you purchase a large quantity of media, make sure that it meets the requirements specified  
in this user guide and in Guidelines for Paper and Other Print Media. (See Accessories and  
ordering information for more information about ordering the guidelines.) Always test media before  
you purchase a large quantity.  
CAUTION  
Using media that does not meet Hewlett-Packard’s specifications might cause problems for the printer,  
requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.  
Supported media sizes (printer)  
The following are the supported media sizes:  
Minimum: 76 x 127 mm (3 x 5 in.)  
Maximum: 216 x 356 mm (8.5 x 14 in.)  
74 Appendix B Media specifications  
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Guidelines for using media  
Paper  
For best results, use conventional 20 lb (75 g/m2) paper. Make sure that the paper is of good  
quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or  
bent edges.  
If you are unsure about what type of paper you are loading (such as bond or recycled), check the  
label on the package of paper.  
Some paper causes print quality problems, jamming, or damage to the printer.  
Paper usage  
Symptom  
Problem with paper  
Solution  
Poor print quality or toner  
adhesion.  
Problems with feeding.  
Too moist, too rough, too smooth, Try another kind of paper: between  
or embossed.  
100-250 Sheffield and 4 to 6%  
moisture content.  
Faulty paper lot.  
Dropouts, jamming, or curling.  
Stored improperly.  
Might be too heavy.  
Store paper flat in its  
moisture-proof wrapping.  
Increased gray background  
shading.  
Use a lighter weight paper.  
Excessive curling.  
Problems with feeding.  
Too moist, wrong grain direction, or Use long-grain paper.  
short-grain construction. Print using the straight-through  
output path.  
Jamming or damage to the printer. Cutouts or perforations.  
Do not use paper with cutouts or  
perforations.  
Problems with feeding.  
Ragged edges.  
Use good quality paper.  
Note  
Do not use letterhead that is printed with low-temperature inks, such as those used in some types of  
thermography.  
Do not use raised letterhead.  
The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or  
preprinted forms use inks that are compatible with the printer temperature (200° C or 392° F for  
0.1 second).  
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Labels  
When selecting labels, consider the quality of the following components:  
Adhesives: The adhesive material should be stable at 200° C (392° F), the printer’s  
maximum temperature.  
Arrangement: Only use labels that do not have exposed backing between them. Labels can  
peel off of sheets that have spaces between the labels, causing serious jams.  
Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in.) of curl in any  
direction.  
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.  
Transparencies  
Transparencies must be able to withstand 200° C (392° F), the printer’s maximum temperature.  
Envelopes  
Envelope construction  
Envelope construction is critical. Envelope fold lines can vary considerably, not only between  
manufacturers, but also within a box from the same manufacturer. Successful printing on  
envelopes depends on the quality of the envelopes. When selecting envelopes, consider the  
following components:  
Weight: The weight of the envelope paper should not exceed 28 lb (105 g/m2), or jamming  
might result.  
Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl  
and should not contain air. Envelopes that trap air may cause problems.  
Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.  
Sizes: From 90 x 160 mm (3.5 x 6.3 in.) to 178 x 254 mm (7 x 10 in.).  
Envelopes with double-side seams  
An envelope with double-side-seam construction has vertical seams at both ends of the envelope  
rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam  
extends all the way to the corner of the envelope as shown in the following illustration:  
Acceptable  
Unacceptable  
76 Appendix B Media specifications  
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Envelopes with adhesive strips or flaps  
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use  
adhesives compatible with the heat and pressure in the printer: 200° C (392° F). The extra flaps  
and strips might cause wrinkling, creasing, or jams.  
Envelope storage  
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air  
is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.  
Card stock and heavy media  
You can print many types of card stock from the paper input tray, including index cards and  
postcards. Some card stock performs better than others because its construction is better suited  
for feeding through a laser printer.  
For optimum printer performance, do not use media that is heavier than 42 lb (157 g/m2).  
Media that is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing,  
poor print quality, or excessive mechanical wear.  
Note  
You might be able to print on heavier media if you do not fill the paper input tray to capacity and if you  
use media with a smoothness rating of 100-180 Sheffield.  
Card stock construction  
Smoothness: 36 to 42 lb (135 to 157 g/m2) card stock should have a smoothness rating of  
100-180 Sheffield. 16 to 36 lb (60 to 135 g/m2) card stock should have a smoothness rating of  
100-250 Sheffield.  
Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl.  
Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.  
Sizes: Only use card stock within the following size ranges:  
Minimum: 76 x 127 mm (3 x 5 in.)  
Maximum: 216 x 356 mm (8.5 x 14.0 in.)  
Card stock guidelines  
If the card stock curls or jams, print using the straight-through output path.  
Set margins at least 2 mm (0.08 in.) away from the edges.  
ENWW  
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78 Appendix B Media specifications  
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Warranty and licensing  
C
Hewlett-Packard limited warranty statement  
Limited warranty for print cartridge life  
ENWW  
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Hewlett-Packard software license agreement  
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE  
TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF  
THESE LICENSE TERMS.  
HP SOFTWARE LICENSE TERMS  
The following License Terms govern your use of the accompanying Software unless you have a  
separate signed agreement with Hewlett-Packard.  
License Grant. Hewlett-Packard grants you a license to use one copy of the Software. “Use”  
means storing, loading, installing, executing, or displaying the Software. You may not modify the  
Software or disable any licensing or control features of the Software. If the Software is licensed for  
“concurrent use,” you may not allow more than the maximum number of authorized users to Use  
the Software concurrently.  
Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party  
suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any  
rights in the Software. Hewlett-Packard’s third-party suppliers may protect their rights in the event  
of any violation of these License Terms.  
Copies and Adaptations. You may only make copies or adaptations of the Software for archival  
purposes or when copying or adaptation is an essential step in the authorized Use of the  
Software. You must reproduce all copyright notices in the original Software on all copies or  
adaptations. You may not copy the Software onto any public network.  
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP’s  
prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for  
limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed  
information regarding any disassembly or decompilation. You may not decrypt the Software unless  
decryption is a necessary part of the operation of the Software.  
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon  
transfer, you must deliver the Software, including any copies and related documentation, to the  
transferee. The transferee must accept these License Terms as a condition to the transfer.  
Termination. HP may terminate your license upon notice for failure to comply with any of these  
License Terms. Upon termination, you must immediately destroy the Software, together with all  
copies, adaptations, and merged portions in any form.  
Export Requirements. You may not export or re-export the Software or any copy or adaptation in  
violation of any applicable laws or regulations.  
U.S. Government Restricted Rights. The Software and any accompanying documentation have  
been developed entirely at private expense. They are delivered and licensed as “commercial  
computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May  
1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101(a)  
(Jun 1987), or as “Restricted computer software” as defined in FAR 52.227-19 (Jun 1987) (or any  
equivalent agency regulation or contract clause), whichever is applicable. You have only those  
rights provided for such Software and any accompanying documentation by the applicable DFARs  
or FAR clause or the HP standard software agreement for the product involved.  
80 Appendix C Warranty and licensing  
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Hewlett-Packard limited warranty statement  
DURATION OF WARRANTY:  
One year from date of purchase.  
The warranty for the HP LaserJet 1005 Series Printer varies depending on the date and  
country/region of purchase.  
For products that require service under the warranty, customers should call the customer support  
center in their country/region. See Hewlett-Packard Support for more information. Hewlett-packard  
will choose one of the following methods to fulfill the warranty:  
Repair the product.  
Provide customer-replaceable parts for the customer to repair the unit.  
Replace the product with a remanufactured unit.  
Replace the product with a new or remanufactured product of equal or greater functionality.  
Refund the purchase price.  
Require that the customer return the unit to an authorized service provider.  
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects  
in materials and workmanship after the date of purchase, for the period specified above. The customer is  
responsible for maintaining proof of date of purchase. If HP receives notice of such defects during the warranty  
period, HP will, at its option, either repair or replace products which prove to be defective. Any replacement  
products may be either new or like-new, provided that it has functionality at least equal to that of the product being  
replaced.  
2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,  
for the period specified above, due to defects in material and workmanship when properly installed and used.  
If HP receives notice of such defects during the warranty period, HP will replace software media which does not  
execute its programming instructions due to such defects.  
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a  
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the  
purchase price upon prompt return of the product.  
4. HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to  
incidental use.  
5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,  
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d)  
operation outside of the published environmental specifications for the product, or (d) improper site preparation or  
maintenance.  
6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE  
EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY,  
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF  
THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states or provinces do not allow  
limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This  
warranty gives you specific legal rights and you might also have other rights that vary from country/region to  
country/region, state to state, or province to province.  
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7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR  
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS  
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL  
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,  
OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental  
or consequential damages, so the above limitation or exclusion may not apply to you.  
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS  
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE,  
RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO  
THE SALE OF THIS PRODUCT TO YOU.  
82 Appendix C Warranty and licensing  
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Limited warranty for print cartridge life  
Note  
The following warranty applies to the print cartridge that came with this printer.  
HP print cartridges are warranted to be free from defects in materials and workmanship until the  
HP toner is depleted. The warranty covers any defects or malfunctions in a new HP print cartridge.  
How long does the coverage last?  
The coverage lasts until the HP toner is depleted, at which time the warranty expires.  
How do I know when the HP toner is running out?  
The HP toner is depleted when faded or light type appears on the printed page.  
What will Hewlett-Packard do?  
Hewlett-Packard will, at its option, either replace products that prove to be defective or refund the  
purchase price. If possible, please attach a printout sample illustrating what the defective print  
cartridge is printing.  
What does this warranty not cover?  
The warranty does not cover print cartridges that have been refilled or are emptied, abused,  
misused, or tampered with in any way.  
How do I return the faulty print cartridge?  
In the event that the print cartridge proves to be defective, complete the Service Information Form  
and attach a print sample illustrating the defect. Return the form and print cartridge to the place of  
purchase, where the print cartridge will be replaced.  
How does State, Province, or Country/Region Law apply?  
This limited warranty gives you specific legal rights, and you may also have other rights which vary  
from state to state, province to province, or country/region to country/region. This limited warranty  
is the sole warranty on the HP print cartridge and supersedes any other warranty relating to this  
product.  
IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL,  
CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST  
PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.  
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY  
TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY  
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO  
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT  
TO YOU.  
ENWW  
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84 Appendix C Warranty and licensing  
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Accessories and ordering  
Dinformation  
You can increase the printer’s capabilities with optional accessories and supplies.  
Use accessories and supplies specifically designed for the HP LaserJet 1005 Series Printer  
to ensure optimum performance.  
Ordering information  
Item  
Description or use  
Order number  
Printing supplies  
HP Multipurpose paper HP brand paper for a variety of uses  
(1 box of 10 reams, 500 sheets each).  
To order a sample, in the U.S.,  
HPM1120  
call 1-800-471-4701.  
HP LaserJet paper  
Premium HP brand paper for use with HPJ1124  
HP LaserJet printers (1 box of  
10 reams, 500 sheets each). To order  
a sample, in the U.S., call  
1-800-471-4701.  
HP LaserJet  
transparency film  
HP brand transparency film for use  
with HP LaserJet monochrome  
printers.  
92296T (letter)  
92296U (A4)  
Print cartridges  
UltraPrecise print  
cartridges  
Replacement print cartridges for the  
HP LaserJet 1005 Series Printer.  
2,500 page cartridge  
C7115A  
Supplementary  
documentation  
Guidelines for Paper  
and Other Print Media media with HP LaserJet printers.  
A guide to using paper and other print 5963-7863  
ENWW  
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Ordering information (continued)  
Item  
Description or use  
Order number  
Replacement parts Media pickup roller  
Used to pick the media from the paper RF0-1008CN  
input tray and advance it through the  
printer.  
Paper input tray  
Used to hold media for the printer.  
RG0-1013-000CN  
Paper input tray cover Used to cover the media in the paper RG0-1014-000CN  
input tray.  
Separation pad for the Used to keep multiple sheets from  
RF0-1007CN  
printer  
feeding through the printer path.  
86 Appendix D Accessories and ordering information  
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Installing shared printers  
E
Windows sharing allows other network users to print to the HP LaserJet 1005 Series Printer. To  
enable Windows sharing, see the operating system’s documentation. Once the printer is shared,  
you must install the printer drivers on all of the computers that will print to the printer.  
Note  
You can perform the following procedure on Windows 9x, 2000, Millennium, XP, or NT 4.0. You might  
need the HP LaserJet 1005 Series Printer software CD-ROM to complete this procedure.  
To install the printer drivers on a network computer, perform the following steps:  
1
2
3
4
5
6
In the Windows system tray, click Start, select Settings, and click Printers.  
Double-click the Add Printer icon.  
In the Add Printer Wizard, click Next.  
Follow the instructions on the screen.  
When asked if the printer is a local or network printer, select Network Printer.  
To find the printer, click Browse, find the HP LaserJet 1005 Series Printer on the network, and  
click OK.  
7
When prompted, print a test page to ensure that the printer driver is installed properly.  
ENWW  
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88 Appendix E Installing shared printers  
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Index  
A
Accessories  
Image defects  
ordering information 85  
Acoustics 66  
America Online  
creases 47  
curled media 47  
dropouts 45  
faded print 45  
gray background 45  
improperly formed characters 46  
light print 45  
C
Canceling print jobs 32  
loose toner 46  
page skew 46  
toner scatter outline 47  
toner smear 46  
toner specks 45  
vertical repetitive defects 46  
wavy text 47  
wrinkles 47  
shared printers 87  
software 7  
Card stock  
guidelines for using 77  
printing 27  
Cleaning  
media path 50  
pickup roller 55  
printer 48  
Clearing media jams 51  
Components, printer 16  
CompuServe  
accessing support services 63  
Custom-sized media  
printing 27  
J
D
Declaration of Conformity 71  
Default settings  
L
print quality 32  
guidelines for using 76  
Laser safety statement 71  
Laser statement for Finland 72  
License agreement, software 80  
E
EconoMode 32  
Electrical specifications 66  
ENERGY STAR rating 69  
Envelopes  
guidelines for using 76  
printing 25  
Environmental Product Stewardship Program 69  
Environmental specifications 66  
Error messages  
Material safety data sheet 70  
on screen 41  
Media  
status light patterns 39  
European Customer Support Center 62  
card stock, printing 27  
choosing 22  
custom-sized, printing 27  
envelopes, printing 25  
guidelines for using 75  
labels, printing 24  
letterhead, printing 26  
F
FCC compliance 68  
Finland, laser statement 72  
optimizing print quality 22  
preprinted forms, printing 26  
specifications 73  
supported sizes and types 22  
transparencies, printing 24  
Media handling problems 42  
Media jams  
clearing 51  
H
Hardware  
extended warranty 60  
setting up 7  
warranty 60  
Heavy media  
guidelines for using 77  
Help, online 30  
HP Printing Supplies Environmental Program 70  
HP SupportPack 60, 63  
Media path  
cleaning 50  
ENWW  
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Multiple pages per sheet  
printing 31  
Printer properties (driver)  
accessing 30  
multiple pages per sheet 31  
N-up printing 31  
online help 30  
print quality settings 32  
watermarks 31  
N
N-up printing 31  
O
Printers, shared  
Online help  
printer properties (driver) 30  
Online support services 62  
Ordering information 85  
Output paths 18  
Printing  
card stock 27  
custom-sized media 27  
envelopes 25  
P
preprinted forms 26  
transparencies 24  
Printing tasks  
canceling print jobs 32  
multiple pages per sheet 31  
N-up printing 31  
Paper  
choosing 22  
guidelines for using 75  
loading 23  
optimizing print quality 22  
specifications 73  
supported sizes and types 22  
Paper handling problems 42  
Paper input tray 17  
Part numbers 85  
Physical specifications 66  
Pickup roller  
Recycling print cartridges 34  
changing 53  
cleaning 55  
Sales office locations 64  
Saving toner 32  
Screen messages 41  
Separation pad  
Port availability 67  
Power  
turning off 20  
voltage conversions 20  
Preprinted forms  
printing 26  
Print cartridge  
changing 36  
life expectancy 34  
limited warranty statement 83  
non-HP print cartridges 34  
recycling 34  
storing 34  
Print cartridge area  
cleaning 49  
Print cartridge door 19  
Print quality  
optimizing 22  
availability 60  
extended warranty 60  
guidelines for repacking printer 60  
hardware 60  
information form 61  
office locations 64  
print quality 32  
printer properties (driver) 30  
Shared printers  
installing 7  
license agreement 80  
troubleshooting 44  
Software utilities  
Specifications  
settings 32  
troubleshooting 45  
Printed page problems 43  
Printer  
capacities and ratings 67  
cleaning 48  
components 16  
hardware set up 7  
loading media 23  
media guides 18  
output paths 18  
paper input tray 17  
print cartridge door 19  
software installation 7  
specifications 66  
status light patterns 39  
status lights 17  
printer 66  
Status light patterns 39  
ordering information 85  
America Online 63  
availability 60  
CompuServe 63  
HP SupportPack 60, 63  
obtaining printer drivers 63  
online services 62  
Web 62  
troubleshooting 37  
turning power off 20  
voltage conversions 20  
Printer drivers  
obtaining 63  
90 Index  
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T
Toner  
EconoMode 32  
redistributing 35  
Transparencies  
guidelines for using 76  
printing 24  
Troubleshooting  
error messages on screen 41  
finding solutions 38  
image defects 45  
media handling 42  
media jams 51  
print quality 45  
printed page problems 43  
printer 37  
software 44  
status light patterns 39  
U
Utilities  
V
Voltage conversions 20  
W
Warranty  
extended 60  
hardware service 60  
limited 81  
print cartridge 83  
Watermarks 31  
Web  
accessing support services 62  
ENWW  
Index 91  
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92 Index  
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copyright © 2003  
Hewlett-Packard Company  
www.hp.com  
*Q2676-90906*  
*Q2676-90906*  
Q2676-90906  
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