HP R1500 G3 UPS
User Guide
Abstract
This document includes installation, configuration, and operation information for the HP R1500 G3 UPS. This document is for the person who installs
and maintains power products. HP assumes you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in
products with hazardous energy levels.
Part Number: 651175-002
August 2012
Edition: 2
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Contents
Component identification............................................................................................................... 6
UPS R1500 G3 overview........................................................................................................................... 6
UPS front panel......................................................................................................................................... 6
UPS R1500 G3 INTL rear panel.................................................................................................................. 9
Tools required............................................................................................................................... 10
Readying the equipment................................................................................................................. 11
Connecting the batteries................................................................................................................. 12
Connecting devices to the UPS........................................................................................................ 16
Charging the UPS batteries............................................................................................................. 17
Modes of operation................................................................................................................................. 20
Initiating a self-test................................................................................................................................... 20
Powering down the UPS........................................................................................................................... 21
Maintenance.............................................................................................................................. 22
Battery care and storage guidelines................................................................................................. 23
Replacing the UPS................................................................................................................................... 25
Contents
3
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Power Protector software.......................................................................................................................... 29
Troubleshooting.......................................................................................................................... 31
LED and audible alarm troubleshooting...................................................................................................... 31
UPS operates on battery only.................................................................................................................... 32
UPS cannot communicate with the host computer......................................................................................... 33
UPS emits a slight clicking noise................................................................................................................ 33
Specifications............................................................................................................................. 34
Output feature specifications........................................................................................................... 35
HP contact information............................................................................................................................. 39
Pre-Failure Battery Warranty..................................................................................................................... 40
Regulatory compliance identification numbers............................................................................................. 42
Federal Communications Commission notice............................................................................................... 42
FCC Notice, Class A Equipment...................................................................................................... 42
Cables................................................................................................................................................... 43
Disposal of waste equipment by users in private households in the European Union......................................... 44
BSMI notice............................................................................................................................................ 45
Contents
4
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Electrostatic discharge................................................................................................................. 47
Preventing electrostatic discharge.............................................................................................................. 47
Grounding methods to prevent electrostatic discharge.................................................................................. 47
Contents
5
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Component identification
UPS R1500 G3 overview
The HP UPS R1500 G3 features a 1U rack-mount design and offers power protection for loads up to 1440
VA/1000 W (NA), 1200 VA/900 W (JPN/TWN) or 1500 VA/1000 W (INTL).
To benefit from the latest product enhancements, update to the latest versions of UPS firmware and software.
NOTE: To download the latest versions of UPS firmware and software, see the HP website
UPS front panel
Item
Description
Battery compartment
Control buttons and LED display
1
2
Component identification
6
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Item
LED description
Load Segment 2
Load Segment 1
General Alarm
On Battery
1
2
3
4
5
6
Overload
Power On
UPS R1500 G3 NA/JPN/TWN rear panel
Item
Description
UPS option card slot
USB communications port
Site Wiring Fault LED
Serial communications port
1
2
3
4
Network Transient Protector IN jack
Voltage configuration DIP switches
Network Transient Protector OUT jack
5
6
7
8
Load segment 1 (two NEMA 5-15 output receptacles for surge
and battery backup protection)
Load segment 2 (two NEMA 5-15 output receptacles for surge
and battery backup protection)
9
Input power cord with NEMA 5-15 plug (BSMI approved for
TWN)
10
Component identification
8
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UPS R1500 G3 INTL rear panel
Item
Description
UPS option card slot
1
2
3
4
5
6
7
Input power connector (IEC-320-C14 power inlet)
Input circuit breaker
USB communications port
Serial communications port
Network Transient Protector IN jack
Voltage configuration DIP switches
Network Transient Protector OUT jack
8
9
Load segment 1 (two IEC-320-C13 output receptacles for
surge and battery backup protection)
Load segment 2 (two IEC-320-C13 output receptacles for
surge and battery backup protection)
10
Component identification
9
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Installation
Precautions
Save these instructions. This document contains important safety instructions that should be followed during
installation, operation, and maintenance of the UPS and batteries.
WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The
installation of options and routine maintenance and service of this product must be performed by
individuals who are knowledgeable about the procedures, precautions, and hazards associated
with AC power products.
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
• Disconnect load devices before disconnecting the UPS from the utility power source.
WARNING: To prevent personal injury, prepare the area and observe all materials handling
procedures when transporting the UPS. When fully assembled, the UPS weighs 23 kg (50.5 lb).
Preparing to install the hardware
Before installing the hardware:
1.
2.
3.
Tools required
A Philips screwdriver is required.
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and
humidity-controlled indoor environment, free of conductive contaminants.
When selecting a site, consider the following factors:
•
•
Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must not
be compromised.
Installation 10
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•
Circuit overloading—Consideration should be given to the connection of the equipment to the supply
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.
•
•
Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
attention should be given to supply connections other than direct connections to the branch circuit, such
as the use of power strips.
Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for the
Readying the equipment
1.
Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the battery
recharge date label has passed without the battery being recharged, contact an HP authorized
service representative for directions.
2.
3.
Transport the packaged unit to its installation location.
Unpack the equipment near the rack where the unit will be assembled.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
Installing the UPS
Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 10)."
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of
equipment in the rack might cause the rack to become unstable. Install the heavier components
first, and then continue to populate the rack from the bottom to the top.
1.
Install the mounting rails.
Installation 11
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2.
Attach the chassis to the rack using the supplied screws.
3.
(optional) Insert the rear stabilization brackets into the mounting rails and then attach the brackets to the
UPS.
Connecting the batteries
WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical
burns:
• Do not attempt to recharge batteries after removal from the unit.
• Do not disassemble, crush, or puncture the batteries.
• Do not short the external contacts of the batteries.
• Do not immerse the batteries in water.
• Do not expose to temperatures higher than 40°C (104°F).
Installation 12
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WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
IMPORTANT: Before performing the following tasks, be sure that the unit is powered down and
disconnected from the utility power source.
NOTE: A small amount of arcing may occur when connecting the batteries. This is normal and
does not damage the unit or present any safety concern.
Connect the battery lead to the battery terminal.
Attaching the UPS front bezel
Installation 13
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Selecting the UPS voltage configuration
Using a small tool, position the DIP switches according to the desired voltage configuration.
NOTE: An asterisk (*) indicates the default setting.
Output voltage
Input voltage range
DIP switch 1
DIP switch 2
100 V*
110 V
90–106 V
99–116 V
Down
Down
Down
Up
R1500 G3 JPN/TWN
R1500 G3 NA
110 V
99–116 V
Down
Up
Up
120 V*
108–127 V
N/A
220 V
198–233 V
207–243 V
Down
Up
Up
R1500 G3 INTL
230 V*
N/A
240 V
216–254 V
Down
Down
Connecting the host computer
CAUTION: Only one communications port can be connected to the host computer. Connecting
more than one will result in unexpected UPS behavior. If an option card is installed, the serial and
USB communications ports are automatically disabled.
Connect the UPS to a host computer using either the USB cable or the DB9 serial cable included with the UPS.
Install HP Power Protector on the host computer. See the HP website
NOTE: To install and configure the software, see the software user guide. The software user
Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the
communications port to the host computer.
Installation 14
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IMPORTANT: Power protector software requires the communications port to be appropriately
cabled to the host computer.
CAUTION: Only one communications port can be connected to the host computer. Connecting
more than one will result in unexpected UPS behavior. If an option card is installed, the serial and
USB communications ports are automatically disabled.
For information about serial port pin assignment, see "Serial communications port pin assignment (on page
Connecting the USB communications port
Connecting the Network Transient Protectors
CAUTION: To avoid damaging the equipment, use the Network Transient Protector with a
standard telephone line only, not with a digital PBX.
NOTE: Do not connect any telephone or fax/modem equipment (RJ-11) to the 230V models;
only connect network cable (RJ-45) to the 230V models.
To protect equipment against surges over a network data line:
1.
Connect the network wall jack to the UPS Network Transient Protector IN jack.
Installation 15
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2.
Connect the equipment to the UPS Network Transient Protector OUT jack.
Connecting the UPS to utility power
WARNING: To prevent injury from electric shock or damage to the equipment:
• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the
equipment and is easily accessible.
• Do not disable the grounding plug on the input line cord. The grounding plug is an important
safety feature.
• Do not use extension cords.
1.
2.
Connect the input power cord to the IEC-320-C14 input power connector on the UPS rear panel (INTL
model only).
Connect the UPS power cord to a grounded utility power outlet. When the UPS is connected, the
batteries begin to charge. Power to the output receptacles designated for surge and battery backup is
not available until the unit is powered up.
Connecting devices to the UPS
CAUTION: Do not plug laser printers into the UPS output receptacles. The instantaneous current
drawn by this type of printer can overload the UPS.
Before connecting devices, verify that the UPS will not overload by checking that the ratings of the devices do
not exceed the UPS capacity. If the equipment rating is listed in amps, multiply the number of amps by the
selected output voltage to determine the VA.
After verifying that the UPS will not overload:
•
Connect the device power cords to the output receptacles on the rear panel of the UPS (NA/JPN/TWN
model).
-or-
•
Connect devices to the output receptacles on the rear panel of the UPS using the jumper cords included
with the UPS (INTL model).
Installation 16
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Charging the UPS batteries
Allow the batteries to charge before putting the UPS into service.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 90% of their capacity within 24 hours
• 100% of their capacity within 48 hours
Powering up the UPS
Press and hold the Power On/Standby button (1) until the UPS beeps. The Power On, Load 1 and Load 2
LEDs illuminate, indicating that power is available at the UPS output receptacles.
Installing the optional UPS Network Module
NOTE: It is not necessary to power down the UPS before installing the UPS Network Module.
Installation 17
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1.
2.
3.
Remove the two screws securing the UPS option slot cover plate, and then remove the cover plate.
Install the UPS Network Module along the alignment channels in the option slot.
Secure the UPS Network Module using the two screws removed in step 1.
Installation 18
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4.
If the UPS is powered up, you can be sure that the UPS Network Module is seated properly and
communicating with the UPS by verifying that the UPS Data LED illuminates solid green, and then flashes
regularly after 2 minutes.
Connecting the UPS Network Module
The UPS Network Module card is provided to manage the attached servers. RJ 45 network patch panel
cables are required to use this card.
The RJ 45 network patch panel cables are not included.
Installation 19
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UPS operations
Modes of operation
The UPS has two modes of operation:
•
•
Operate mode
In Operate mode:
•
•
Power is available at the UPS receptacles.
The UPS charges the batteries as necessary.
The UPS can be placed in Operate mode if either of the following conditions applies:
•
•
The UPS is powered up.
The UPS is powered down and no utility power is available.
To place the UPS in Operate mode, press and hold the Power On/Standby button ("UPS front panel controls"
LEDs ("UPS front panel LED indicators" on page 7) illuminate, indicating that power is available at the UPS
output receptacles.
Battery mode
In Battery mode, the UPS supplies power without being connected to utility power.
To power up the UPS without using utility power, press and hold the Power On/Standby button ("UPS front
Initiating a self-test
To initiate a self-test, press and hold the Test/Alarm Reset button ("UPS front panel controls" on page 7) for
three seconds.
Because a portion of the self-test requires battery power, the self-test cannot be initiated if the batteries are
less than 90 percent charged. If the UPS detects a problem, the appropriate LED ("UPS front panel LED
For information on what to do if the self-test detects a problem, see "Troubleshooting (on page 31)."
Silencing an audible alarm
UPS operations 20
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IMPORTANT:
• Although the audible alarm silences, the condition that caused the alarm to sound might still
exist.
• If a utility power failure caused the alarm (or the General Alarm LED illuminates yellow), the
alarm silences after power is restored.
For information about audible alarm conditions, see "LED and audible alarm troubleshooting (on page 31)."
Powering down the UPS
1.
2.
3.
4.
Shut down all connected load devices.
Press the Power On/Standby button. Power to the output receptacles ceases.
Disconnect the UPS from utility power.
Wait at least 60 seconds for the UPS internal circuitry to discharge.
UPS operations 21
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Maintenance
Removing the UPS front bezel
Replacing the batteries
To replace the batteries:
1.
Read and observe the requirements in "Important battery safety information (on page 22)" and "Battery
2.
Important battery safety information
WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical
burns:
• Do not attempt to recharge batteries after removal from the unit.
• Do not disassemble, crush, or puncture the batteries.
• Do not short the external contacts of the batteries.
• Do not immerse the batteries in water.
• Do not expose to temperatures higher than 60°C (140°F).
WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
Maintenance 22
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NOTE: Replace all battery modules at the same time.
Battery care and storage guidelines
CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a
backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep these
batteries charged while in storage is implemented.
To maintain the batteries:
•
Minimize the amount of time the UPS uses battery power by matching the UPS configuration with the
•
Keep the area around the UPS clean and dust-free. If the environment is very dusty, clean the outside of
the UPS regularly with a vacuum cleaner.
•
•
Maintain the ambient temperature at 25°C (77°F).
If storing a UPS for an extended period, recharge the batteries every 6 months, and then update the
battery recharge date label.
UPS battery replacement procedure
This component is hot-swappable and can be replaced without powering down the UPS.
1.
(optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on
2.
3.
Disconnect the battery leads.
Maintenance 23
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4.
Remove the battery bracket.
5.
Remove the UPS battery modules.
IMPORTANT: Do not pull the battery leads when removing or installing the batteries.
To replace the component, reverse the removal procedure.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 90% of their capacity within 24 hours
• 100% of their capacity within 48 hours
Maintenance 24
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Testing the new battery module
After installing the new battery module, press the Test/Alarm Reset button. For information on initiating a
IMPORTANT: The UPS does not execute a self-test until the batteries are 90 percent charged.
If the installation has been successful, the UPS enters Operate mode. If the installation has not been
successful, the alarm beeps, the On Battery LED illuminates, and the General Alarm LED flashes. If this occurs,
repeat the procedures in "Replacing the batteries (on page 22)," and check the battery terminal connections.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 90% of their capacity within 24 hours
• 100% of their capacity within 48 hours
Replacing the UPS
To remove the UPS:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Power down all attached load devices.
Unplug the UPS power cord.
Disconnect the communications cable.
Unplug the load devices.
Remove the UPS battery bracket.
Remove the UPS battery modules.
Remove the screws securing the UPS to the rack.
10. Remove the UPS from the rack.
To replace the component, reverse the removal procedure.
Replacing the UPS option card
This component is hot-swappable and can be replaced without powering down the UPS.
1.
(optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on
Maintenance 25
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2.
Remove the two screws securing the option card, and then slide the card out.
To replace the component, reverse the removal procedure.
CAUTION: Only one communications port can be connected to the host computer. Connecting
more than one will result in unexpected UPS behavior. If an option card is installed, the serial and
USB communications ports are automatically disabled.
NOTE: Replacing the option card might require power protector software to be restarted or
reconfigured.
Updating the UPS firmware
Configuring a USB to serial converter
NOTE: This procedure was tested on the Windows® XP Professional, Windows Server® 2003,
and Windows® Vista Enterprise operating systems using the HP USB to serial converter (part
number 304098-001). Depending on your system configuration, a driver download might be
required to successfully install the converter. The driver can be downloaded from the USB-Drivers
To configure a USB port to the COM 1 port on systems that do not have available serial ports:
1.
2.
Connect the USB to serial converter to the USB port on your system.
For Windows Vista, click Start, select Control Panel, double-click System and Maintenance, and then
skip to step 4.
-or-
For Windows XP, click Start, select Control Panel, click Performance and Maintenance, and then click
System.
-or-
Maintenance 26
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For Windows Server, click Start, select Control Panel, and then double-click System.
Click the Hardware tab.
3.
4.
5.
6.
Click Device Manager. The Device Manager screen appears.
In the tree displayed in the left panel, click the Ports (COM & LPT) branch to expand.
Double-click the port that is assigned to your USB to serial converter device. This port is usually named
with the device manufacturer's name followed by one of the following:
o
o
o
USB to Serial Bridge (COM 4)
USB Serial port
Communications Port (COM1)
The Port Properties screen appears.
7.
8.
Click the Port Settings tab. The Port Settings screen appears.
Click Restore Defaults. The following default settings appear:
o
o
o
o
o
Bits per second: 9600
Data Bits: 8
Parity: None
Stop bits: 1
Flow control: None
9.
Click Advanced. The Advanced Settings screen appears.
10. From the COM Port Number drop down menu, select Com 1 for the USB port number, and then click
OK.
If COM 1 is being used by another USB port, the following message appears:
This COM name is being used by another device. Using duplicate names can lead
to inaccessible devices and changed settings. Do you want to continue?
If this message appears, click YES. It might be necessary to disable the program accessing COM 1.
a. Click OK.
b. For Windows Vista, skip to step 13.
11. For Windows Server, reduce the Receive Buffer and Transmit Buffer to the low setting by scrolling down
to select low (1).
12. Be sure that the Use FIFO buffers (requires 16550 compatible UART) checkbox is selected.
For Windows XP, the USB settings might be different. Choose the lowest, most dependable Receive and
Transmit buffers by using the list menus, radio buttons, or other selection methods.
13. Click OK to close the Advanced screen.
14. Click OK to close the Device Manager screen.
15. Run the firmware Flash batch file program. Follow the instructions provided with the program.
Reassigning the USB COM ports
To reassign a device from COM 1 to another port:
1.
2.
From the open Device Manager screen, locate the USB device that is assigned to COM 1.
Double-click the port name.
The Port Properties screen appears.
Maintenance 27
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3.
4.
Click the Port Settings tab.
The Port Settings screen appears.
Click Advanced.
The Advanced Settings screen appears.
Select an available USB port number from the COM Port Number drop down menu.
Click OK to close the Advanced screen.
Click OK to close the Port Settings screen.
5.
6.
7.
8.
Verify that the Device Manager screen shows that the USB to serial converter is assigned to COM 1,
and that the other USB device is assigned to a different port.
If the Device Manager screen does not automatically refresh to show the change:
a. Click Action.
The Action Menu appears.
b. Click Scan for hardware changes to refresh the screen and display the changes.
Maintenance 28
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Power management
Power Protector software
HP Power Protector software ensures maximum power reliability of computer systems through comprehensive
control of UPSs. The easy-to-use browser interface enables novice users to configure and manage power
protection settings. To download the latest version of HP Power Protector software, see the HP website
NOTE: To install and configure the software, see the software user guide. The software user
HP Power Protector:
•
Does not require complex management systems, which simplifies deployment, configuration, and
management of UPS-protected environments.
•
•
•
Manages a graceful shutdown of attached devices during utility power failures.
Prioritize the shutdown timing of attached computers.
Customizes alert generation with modifiable dialog boxes, command execution, and email and
broadcast messages.
•
•
•
Monitors the status of the UPS and reports alarms.
Displays a power log for analysis.
Manages independent UPS load segments to provide separate power control of attached load devices.
The HP UPS Network Module (P/N AF465A) is a Minislot with an easy-to-use browser interface, which gives
you comprehensive control of the UPS and enables you to monitor and effectively manage power
environments. The UPS Network Module supports either a single UPS configuration or a dual redundant UPS
configuration for no single-point-of-failure.
The UPS Network Module can be configured to send alert traps to HP Systems Insight Manager and other
SNMP management programs or used as a stand-alone management system. This flexibility enables you to
monitor and manage UPSs through the network. To facilitate day-by-day maintenance tasks, the embedded
management software provides detailed system logs.
The UPS Network Module provides remote management of a UPS by connecting the UPS directly to the
network. Configuration and management of the UPS from anywhere and at any time through a standard web
browser.
The UPS Network Module (Minislot) is ideal for:
•
•
•
•
•
Small to enterprise-sized customers that will benefit from remotely managing their UPS.
Adding protection via the redundant UPS configuration.
Gracefully performing scheduled shut-downs of attached equipment.
Notifying administrative personnel in the event of a power failure.
Prioritizes the timing of attached load device shutdowns.
Power management 29
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•
Delays reboot by load segment after a power outage to sequence the startup of system components.
Power management 30
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Troubleshooting
LED and audible alarm troubleshooting
Condition
Power On On Battery Overload General
Audible alarm
Can alarm
be silenced
LED
LED
LED
Alarm LED
(green)
(yellow)
(red)
(red)
On
On
On
On
Off
Off
Off
On
Off
Off
Off
Off
Off
No audible alarm N/A
No audible alarm N/A
No audible alarm N/A
UPS operating from
utility
Off
Buck mode (high
input voltage)
Off
Boost mode (low
input voltage)
Flashing
On—Continuous
No
Over temperature
condition
Off
On
On
Off
Off
Off
Flashing
Flashing
On—Continuous
On—Continuous
Yes
No
Battery test failure
Fan failure
On
On
On
Flashing
Flashing
On—Continuous
No
Output short circuit
Flashing
Flashing
Flashing
On—3 beeps/10 No
seconds
Power up failure from
a DC start—Low
battery (no utility
power)
Off
On
On
Off
Off
On
Off
Off
On—2 second
beep
No
No
Low battery (no utility
power)
On—1 second
beep
Online—UPS power
capacity exceeded
Off
On
Off
On
On
Off
Flashing
Off
On—Continuous
No
Yes
Overload timeout
On—2 second
beep
On battery—Input
voltage is out of
range
Off
On
Off
On
Off
Off
On
Off
On— 4 second
beep
Yes
Yes
No
On battery—No
utility power
Flashing
Off
Flashing
Off
On—Continuous
On battery—Battery
voltage condition
On—1 second
beep
On
battery—Overload
condition
Off
Flashing
Flashing
Off
Off
Flashing
Flashing
On—Continuous
On—Continuous
No
No
On battery—Output
voltage is out of
range
Flashing
On battery—Output
wave is abnormal
Troubleshooting 31
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CAUTION: Only one communications port can be connected to the host computer. Connecting
more than one will result in unexpected UPS behavior. If an option card is installed, the serial and
USB communications ports are automatically disabled.
UPS does not start
Action:
1.
2.
3.
Be sure that the power cord is plugged in to a utility power receptacle.
Check the power source at the utility power receptacle.
Allow the UPS batteries to charge for 24 hours.
UPS operates on battery only
Action:
1.
2.
3.
4.
Save your work.
Power down the load devices connected to the UPS output receptacles.
Remove one or more load devices to reduce the power requirements.
Be sure the UPS configuration matches the utility voltage. Refer to "Selecting the UPS voltage
UPS frequently switches between utility and battery
power
Action:
1.
2.
Check the input voltage and reconfigure the UPS.
Contact a qualified electrician to verify that the utility power is suitable for the UPS.
UPS does not provide the expected backup time
Action:
1.
2.
3.
4.
5.
6.
If the Overload LED is illuminated, remove one or more load devices to reduce the power requirements.
Verify the batteries are connected.
Allow the UPS batteries to charge for 24 hours.
During extended power outages, save your work, power down the load devices, and then power down
Troubleshooting 32
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UPS cannot communicate with the host computer
Action:
•
Verify only one communications port is connected to the host computer ("Connecting the host computer"
•
If an option card is installed, verify the host computer is only connected to the option card. Installing an
option card automatically disables the built-in serial and USB communications ports.
UPS emits a slight clicking noise
Action: The UPS is automatically correcting high or low AC voltage on the utility line. No action is required.
Site wiring condition
Action: Contact a qualified electrician to be sure that:
•
•
The line and neutral wires are not reversed in the wall outlet.
A ground wire connection does not exist.
Troubleshooting 33
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Specifications
UPS physical specifications
Parameter
Value
4.5 cm (1.75 in)
61.21 cm (24.10 in)
44.45 cm (17.5 in)
23 kg (50.5 lb)
Height
Depth
Width
Weight
UPS input specifications
NOTE: An asterisk (*) indicates the default setting.
UPS model
Utility voltage
frequency
Available settings
utility voltage
Branch circuit
rating (A)
Line cord
(auto-sensing)
50/60 Hz
50/60 Hz
110, 120*
15 or 20
15 or 20
Power cord with NEMA
5-15 plug
R1500 G3 NA
100*, 110
Power cord with NEMA
5-15 plug (BSMI
approved for TWN)
R1500 G3
JPN/TWN
50/60 Hz
220, 230*, 240
16
IEC-320-C14 power
inlet
R1500 G3 INTL
UPS output specifications
UPS model
Output receptacles
4 x NEMA 5-15
R1500 G3 NA/JPN/TWN
R1500 G3 INTL
4 x IEC-320-C13
Power protection specifications
UPS model
VA
Nominal power
rating (W)
Nominal voltage
setting
1440
1200
1320
1000
900
110, 120
100
R1500 G3 NA
R1500 G3 JPN/TWN
1000
110
Specifications 34
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UPS model
VA
Nominal power
rating (W)
Nominal voltage
setting
1500
1000
220, 230, 240
R1500 G3 INTL
Voltage specifications
Configuration setting (VAC)
Available nominal output voltage (VAC)
100
110
120
220
230
240
100
110
120
220
230
240
Output tolerance specifications
Source of power
Regulation
-10% to +6% of nominal output voltage rating (within the
guidelines of the Computer Business Equipment
Manufacturers Association)
Utility power (nominal
range)
±20% of nominal output voltage rating
Battery power
Output feature specifications
Feature
Specification
95% nominal input voltage
Online efficiency
Voltage wave shape
Surge suppression
Noise filtering
Sine wave; 5% THD with typical PFC load
ANSI C62.41 Category A (formerly IEEE 587)
Full-time EMI/RFI filtering
Battery specifications
Feature
Specification
6 V, 9 AH, sealed, maintenance-free, valve-regulated,
rechargeable, lead-acid battery.
Type
The battery modules have a battery string voltage of 36 V.
Voltage
Advanced charging for faster recovery. Complete charge takes at
least 48 hours. After approximately 24 hours, the batteries reach
90% charge at default nominal utility voltage and no load.
Charging
IMPORTANT: The 48-hour timer for the overall charge cycle triggers at the transition from charge
mode to float mode. For certain conditions such as heavily discharged batteries, battery
condition, and so on, it may take longer than usual to reach float mode. In these cases, it may take
longer than 48 hours to reach the rest mode.
Specifications 35
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Battery runtime
Load, percent
Load, watts
Estimated battery runtime at 100% battery charge
200
500
800
1000
58 minutes
17 minutes
8 minutes
5 minutes
20
50
80
100
Environmental specifications
Feature
Specification
0°C to 35°C (32°F to 95°F)
-15°C to 55°C (5°F to 131°F)
5% to 95%; noncondensing
Up to 3,000 m (9,843 ft) above sea level
Up to 15,000 m (49,212 ft) above sea level
Less than 45 dBA
Operating temperature
Nonoperating temperature
Relative humidity
Operating altitude
Nonoperating altitude
Audible noise
Serial communications port pin assignment
Pin number Signal name Function
Direction from the UPS
Low batt
Low battery relay contact; 20 mA, 30 Vdc contact Out
rating
1
TxD
RxD
DTR
Transmit to external device
Out
2
3
4
Receive from external device
PnP from external device (tied to Pin 6)
In
In
Specifications 36
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Pin number Signal name Function
Direction from the UPS
GND
DSR
Signal common (tied to chassis)
To external device (tied to Pin 4)
No connection
—
5
6
7
8
Out
—
—
AC fail
AC fail relay contact; 20 mA, 30 Vdc contact
rating
Out
—
No connection
—
9
Specifications 37
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Spares
Ordering spares
To replace parts under warranty, contact an HP authorized service representative.
UPS spare parts list
Item
Spare part number
638837-001
UPS unit NA
638838-001
638839-001
UPS unit JPN/TWN
UPS unit INTL
418401-001
Battery
Hardware options
For information on the supported hardware options, see the HP website
Spares 38
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Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
call 1-800-633-3600. For more information about Care Packs, see the HP website
Support and other resources 39
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Warranty information
Limited warranty
To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.
$250,000 Computer Load Protection Guarantee
In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the
original equipment manufacturer) is offered.
IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The United
States and Canada.
The $250,000 Computer Load Protection Guarantee only applies if:
•
The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters, other
ground wires, or other electrical connections.
•
•
•
The UPS installation complies with all applicable electrical and safety codes specified by the NEC.
The UPS is used under normal operating conditions and users comply with all instructions and labels.
The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse.
o
o
The Guarantee applies only to the original end-user and is non-transferable.
The Guarantee does not include reimbursement for or restoration of any data loss.
•
The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a
server, workstation, or personal computer, or the UPS is connected directly to a server, workstation, or
personal computer.
Pre-Failure Battery Warranty
The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited
warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that the
battery is replaced free of charge when a notification that the battery might fail is received from power
protector software. The battery warranty coverage is 3 years for parts. The warranty for the first year of
ownership includes parts and labor. If battery spares are not available for a particular UPS model, the entire
UPS, including its battery, is replaced.
A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or
both of the following ways:
•
•
An LED showing the battery is low
Notification from power protector software
Warranty information 40
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Recommended duration of use
Although tests and a multitude of customer experiences have shown no noticeable performance issues with
UPSs for significant time periods after expiration of the 3-year limited warranty, we strongly recommend
considering replacing UPSs after a maximum of 5 to 6 years of use to assure full functionality and a safe
operating environment. This recommendation does not extend or in any way alter the warranty for UPSs
which is limited to a time period of 3 years and a coverage as stated in the applicable warranty statement.
Warranty information 41
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Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a
unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected
to be installed in a business or commercial environment. Class B devices are those that may reasonably be
expected to be installed in a residential environment (for example, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have
an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you
determine the class of the device, refer to the corresponding statement.
FCC Notice, Class A Equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference, in which case the user will be required to correct the interference at
personal expense.
FCC Notice, Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
Regulatory compliance notices 42
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radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
Regulatory compliance notices 43
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This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product
family and available (in English only) either within the product documentation or at the following HP website
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 44
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This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 45
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Class B equipment
Battery replacement notice
WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and burns
exists if the battery is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. The
battery might explode.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system or
return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Power cord statement for Japan
Regulatory compliance notices 46
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 47
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Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
Include the document title and part number, version number, or the URL when submitting your feedback.
Documentation feedback 49
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