DESIGNJET Z6200 Photo printer series
Using your printer
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Table of contents
1 Introduction ...................................................................................................................... 1
2 Connectivity and software instructions ............................................................................ 13
3 Personalize the printer .................................................................................................... 22
4 Handle the paper ........................................................................................................... 29
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5 Handle the ink system .................................................................................................... 57
6 Print options ................................................................................................................... 80
7 Color management ......................................................................................................... 94
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8 Job queue management ............................................................................................... 112
9 Retrieve printer usage information ............................................................................... 117
10 Practical printing examples ........................................................................................ 120
11 Maintain the printer .................................................................................................... 132
12 Accessories ................................................................................................................. 143
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13 Troubleshoot print-quality issues ................................................................................ 144
14 Troubleshoot paper issues .......................................................................................... 159
Take-up reel does not wind ....................................................................................................162
15 Troubleshoot ink-system issues ................................................................................... 164
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16 Troubleshoot other issues ........................................................................................... 169
17 HP Customer Care ...................................................................................................... 176
Appendix A Overnight job scenario ................................................................................. 181
Appendix B Urgent walk-in job scenario .......................................................................... 185
Appendix C Front-panel menus ........................................................................................ 189
Appendix D Front-panel error messages .......................................................................... 199
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Appendix E Printer specifications ..................................................................................... 203
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Safety precautions
The following precautions ensure the correct use of the printer and prevent printer damage. Use these
precautions at all times.
●
●
●
Use the power supply voltage that is specified on the nameplate. To avoid overloading the
printer's electrical outlet, do not use the outlet for multiple devices.
Make sure that the printer is well-grounded. Failure to ground the printer can result in electrical
shock, fire, and susceptibility to electromagnetic interference.
Do not disassemble or repair the printer yourself, unless authorized by HP (see Customer Self
●
Use only the electrical cord that HP supplied with the printer. Do not damage, cut, or repair the
power cord. A damaged power cord creates a risk of fire and electric shock. Replace a damaged
power cord with an HP-approved power cord.
●
●
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of
the printer. Doing so can cause fire, electric shock, or other serious hazards.
Turn off the printer and unplug the power cable from the power outlet in any of the following
cases:
◦
◦
◦
◦
When you place your hands inside the printer
If smoke or an unusual smell emanates from the printer
If the printer is making an unusual noise that does not occur during normal operation
If a piece of metal or a liquid (not part of cleaning and maintenance routines) touches
internal parts of the printer
◦
◦
During an electrical (thunder or lightning) storm
During a power failure
Product models
This guide covers the following product models, normally referring to them by their short names for
brevity.
Full name
Short name
Z6200 1.1m
Z6200 1.5m
Z6200ps 1.1m
Part number
HP Designjet Z6200 1067-mm (42-in) Photo
HP Designjet Z6200 1524-mm (60-in) Photo
CQ109A
CQ111A
HP Designjet Z6200 1067-mm (42-in) Photo with
PostScript/PDF upgrade
CQ109A + CQ744A/CQ745A
HP Designjet Z6200 1524-mm (60-in) Photo with
PostScript/PDF upgrade
Z6200ps 1.5m
CQ111A + CQ744A/CQ745A
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Use of this guide
The HP Start-up Kit DVD is the most complete source of information about this product and is organized
into the following chapters.
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures and include the following topics:
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Troubleshooting
These chapters help you solve problems that might occur while printing and include the following
topics:
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Support and specifications
These chapters contain reference information, including HP customer care and the specifications of the
printer:
●
●
Appendices
The appendices highlight some of the more common printing scenarios you might face as a user. Each
appendix takes a step-by-step approach to working through a given printing scenario, and points you
to various parts of this guide that provide more task-specific information and instruction.
Use of this guide
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Glossary
This chapter contains definitions of printing and HP terms that are used in this documentation.
Index
In addition to the table of contents, an alphabetical index is included to help you to find topics quickly.
Warnings and Cautions
Symbols are used in this manual to ensure the proper use of the printer and to prevent printer damage.
Follow the instructions that are marked with these symbols.
WARNING! Failure to follow the guidelines that are marked with this symbol could result in serious
personal injury or death.
CAUTION: Failure to follow the guidelines that are marked with this symbol could result in minor
personal injury or damage to the product.
The printer’s main features
Some major features of the printer are shown below:
●
Fast, high-quality printing with a resolution of up to 2400 × 1200 optimized dots per inch (dpi),
from a 1200 × 1200 dpi input (using the Max. resolution for photo papers option)
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●
●
Maximum paper width of 1067 mm (42 in) or 1524 mm (60 in)
Take-up reel supplied with the 1.5m printer, available as an accessory for the 1.1m printer
Accurate and consistent color reproduction features:
◦
Press emulations for U.S., European, and Japanese standards; and color-monitor red-green-
blue (RGB) emulations
◦
Automatic color calibration and profiling
●
●
An eight-ink system that provides a wide color range on matte fine-art papers and glossy photo
papers for photographic and graphic arts prints. The ink system also offers complete coverage of
International Organization for Standards (ISO) and Specifications for Web Offset Publications
(SWOP) gamuts for color accuracy in pre-press applications.
An HP Embedded Spectrophotometer for consistent and accurate color, even with paper and
environment changes, and easy creation of custom International Color Consortium (ICC) profiles
●
●
Ink and paper usage information that is available from the Web through the Embedded Web
Paper flexibility and automatic easy load, including information and paper presets that are
available on the front panel, or through the HP Utility
The printer’s main components
The following views illustrate the main components of the Z6200 1.1m and 1.5m Printers.
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Rear view 1.1m printer
Power switch and socket
2. Sockets for communication cables and optional accessories
1.
Front view 1.5m printer
Ink cartridge
2. Platen
1.
Printhead
3.
4.
5.
Printhead carriage
Front panel
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Maintenance cartridge
Paper-load lever
6.
7.
8. Spindle
Loading table
Take-up reel motor
9.
10.
11. Take-up reel cable and sensor housing unit
12. Take-up reel sensor
Take-up reel spindle hub
13.
Rear view 1.5m printer
Power switch and socket
1.
2.
Sockets for communication cables and optional accessories
Take-up reel motor
NOTE: The take-up reel is a standard feature with the Z6200 1.5m printer. It is an optional accessory
The printer’s main components
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Take-up reel spindle lever
1.
2. Manual winding buttons
3. Wind-direction switch
The front panel
Your printer's front panel is located on the front of the printer, on the right-hand side. It has the
following important functions:
●
●
It is used to perform certain operations, such as loading and unloading paper
It displays up-to-date information about the status of the printer, the ink cartridges, the printheads,
the maintenance cartridge, the paper, the print jobs, and other parts and processes
●
●
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It gives guidance on using the printer
It displays warning and error messages, when appropriate, with audible alerts to call attention
It can be used to change the values of printer settings and the operation of the printer
NOTE: Settings in the Embedded Web Server or in the printer driver override front-panel
settings.
The front panel has the following components, starting with the four direct-access keys:
View paper information key displays information about the loaded paper.
1.
2.
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Pause printing key pauses printing after finishing the current page. Press the key again to restart
printing. This can be useful, for instance, when you want to change or load a roll of a different
paper type.
3.
4.
5.
Front-panel display displays errors, warnings and information on using your printer.
6. Back key: To go to the previous step in a procedure or interaction. To go to the upper level, or
leave the option in the menu, or when given an option.
Menu key: Press to return to the main menu of the front-panel display. If you are already on the
main menu it will display the status screen.
7.
8.
Down key: To go down in a menu or option, or to decrease a value, for example when
configuring the front-panel display contrast or the IP address.
9. Power key: To turn the printer off or on, it also has a light to indicate the printer's status. If the
power key light is off the printer is off. If the power key light is blinking green, the printer is
starting up. If the power key light is green on, the printer is on. If the power key light is amber on,
the printer is in standby. If the power key light is blinking amber, the printer needs attention.
10. Cancel key: To abort a procedure or interaction.
Up key: To go up in a menu or option, or to increase a value, for example when configuring the
front-panel display contrast or the IP address.
11.
12. OK key: To confirm an action while in a procedure or interaction. To enter in a submenu in the
menu. To select a value when given an option. If the status screen is displayed, this key takes you
to the main menu.
Status light: Indicates the printer's status. If the Status light is solid green, the printer is ready. If it is
flashing green, the printer is busy. If it is solid amber, there is a system error. If it is flashing
amber, the printer needs attention.
13.
To highlight an item in the front-panel display, press the Up or Down key until the item is highlighted.
To select an item in the front-panel display, first highlight it and then press the OK key.
When this guide shows a series of front-panel display items like this: Item1 > Item2 > Item3, it
means that you should select Item1, then select Item2, then select Item3.
Information about specific uses of the front panel can be found throughout this guide.
Printer software
The following software is provided with your printer:
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HP-GL/2 and HP RTL printer driver for Windows operating systems
The Embedded Web Server, which runs in the printer and enables you to use a Web browser on
any computer to check ink levels and printer status (see The Embedded Web Server’s main
●
The printer’s main components
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PostScript drivers for Windows and Mac OS are provided with the PostScript/PDF Upgrade Kit (see
The Embedded Web Server’s main components
The Embedded Web Server is a Web server running inside the printer. Users can obtain printer
information, manage the print queue and paper presets, change printer settings and troubleshoot
problems through the Embedded Web Server. It also allows service engineers to retrieve internal
information on printer problems.
Access the Embedded Web Server remotely by using an ordinary Web browser running on any
organized within three tabs. Online help is available on every page.
Main tab
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Manage the print queue
Add new jobs to the queue
View supplies status
Monitor paper and ink usage
PANTONE©* emulation (with the PostScript/PDF upgrade)
Setup tab
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Define printer, network and security settings
Send accounting reports and notifications of warnings and errors by e-mail
Update firmware
Import and export paper presets
Set the date and time
Support tab
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Use the Print Quality Troubleshooting wizard to help resolve some of the most common print-
quality issues
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Browse helpful information from a variety of sources
Access HP Designjet links for technical support with your printer, driver and accessories
Access service support pages that show current and historical data on the usage of your printer
The HP Utility’s main features
The HP Utility provides an easy-to-use interface that allows the user to manage and access various
printer features and functionality.
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●
Manage the printer, including single-point color control with the HP Color Center
Gain access to the online HP Knowledge Center
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View the status of the ink cartridges, the printheads and the paper
Manage, install, and create International Color Consortium (ICC) profiles (with the PostScript/PDF
upgrade)
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Access and use embedded profiles (with the PostScript/PDF upgrade)
Calibrate the printer and display
Change various printer settings (on the Settings tab)
Configure network settings
The printer’s internal prints
The internal prints provide various kinds of information about your printer. You can request these prints
from the front panel without using a computer.
Before requesting any internal print, make sure that paper is loaded and that the Ready message
appears on the front-panel display.
To print an internal print, select the
icon, then select the type of internal print that you want.
The following internal prints are available:
●
●
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Demo: shows some of the capabilities of the printer
Menu map: shows details of all the front-panel menus
Configuration: shows all the current front-panel settings
Usage report: shows estimates of the total number of prints, number of prints by paper type,
number of prints by print-quality option, and total amount of ink used per color. The accuracy of
these estimates is not guaranteed.
●
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HP-GL/2 palette: shows the color or grayscale definitions in the currently-selected color palette
PostScript font list: lists the PostScript fonts that are installed in the printer (with the PostScript/PDF
upgrade)
●
Service information: provides information that service engineers require
Turn the printer on and off
TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time
and overall system reliability. When the printer has not been used for a certain period of time (the
default time is determined by Energy Star), it saves power by going into sleep mode. However, any
interaction with the printer's front-panel display, or sending a new job to print, returns it to active mode,
and it can resume printing immediately. To change the sleep mode time, see Change the sleep mode
NOTE: In sleep mode, the printer performs maintenance service to the printheads from time-to-time.
This avoids long preparation times after long idle periods. Therefore, it is strongly recommended to
leave the printer powered on or in sleep mode to avoid wasting ink and time.
The printer’s internal prints
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The printer has three levels of power consumption.
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●
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Plugged in: the power cord is plugged into the back of the printer
Switched on: the switch at the back of the printer is in the on position
Powered on: the Power key on the front panel shows a green light
If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to
use the Power key on the front panel.
However, if you plan to store the printer indefinitely, you are recommended to power it off using the
Power key, and then also switch off the power switch at the rear. Also, if the Power key does not seem
to work, you can use the switch at the rear instead.
To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare
the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the
printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes.
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Choose which connection method to use
The following methods can be used to connect your printer.
Connection type
Speed
Cable length
Other factors
Gigabit Ethernet
Very fast; varies according to Long: 100 m (328 ft)
network traffic
Requires extra equipment
(switches).
Jetdirect print server (optional Moderate; varies according
accessory) to network traffic
Long: 100 m (328 ft)
Requires extra equipment
(switches).
Useful for wireless or
AppleTalk connection, and
for Novell printing.
USB 2.0 (optional accessory) Very fast
Short: 5 m (16 ft)
NOTE: The speed of any network connection depends on all components used in the network, which
may include network interface cards, hubs, routers, switches and cables. If any one of these
components is not capable of high-speed operation, you will find that you have a low-speed
connection. The speed of your network connection can also be affected by the total amount of traffic
from other devices on the network.
NOTE: There are various possible ways of connecting the printer to a network, but only one of them
can be active at a time; with the exception of the Jetdirect print server, which can be active at the same
time as one other network connection.
Connect to a network (Windows)
Once the network cable is connected and the printer is powered up, it automatically obtains an IP
address. You need to perform the following steps to configure the printer in the network:
1. Go to your printer's front panel and press the Menu key if necessary until you see the following
screen.
Note the IP address of your printer (192.168.1.1 in this example).
Insert the HP Start-Up Kit DVD into your computer. If the DVD does not autorun, run the
setup.exe program in the root folder of the DVD.
2.
3. Press the Software Installation button.
4. Press the Express Network Install button.
The configuration program will look for printers connected to your network. When the search has
finished, a list of printers will be displayed. Identify your printer by its IP address and select it from
the list.
5.
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If your printer does not appear in the list, select Help me find my network printer and click
Next. In the next screen, give the IP address of your printer.
Connect directly to a computer (Windows)
You can connect your printer directly to a computer without going through a network, by using the
printer's USB 2.0 socket.
1. Do not connect the computer to the printer yet. You must first install the printer driver
software on the computer, as follows.
Insert the HP Start-Up Kit DVD into your DVD drive. If the DVD does not autorun, run the
setup.exe program in the root folder of the DVD.
2.
3. Press the Software Installation button.
4. Press the Custom Install button.
5. Follow the instructions on your screen to set up the printer. The following notes will help you to
understand the screens and make appropriate choices.
●
You may see a message warning that the installer will have to communicate through the
Windows Firewall to search for printers on the network. As you intend to set up a direct
connection, select Continue installation without searching the network and click
Next.
●
●
When asked how the printer is connected, choose USB cable.
When prompted to do so, connect your computer to the printer, using a USB cable. Ensure
that the printer is switched on.
Uninstall the printer driver (Windows)
Insert the HP Start-Up Kit DVD into your DVD drive. If the DVD does not autorun, run the
setup.exe program in the root folder of the DVD.
1.
2. Press the Software Installation button.
3. Press the Modify Installation button, and follow the instructions on your screen to uninstall the
printer driver.
Connect to a network (Mac OS)
You can connect your printer to a network under Mac OS by using the following methods:
●
●
Bonjour
TCP/IP
NOTE: The printer does not support AppleTalk.
Before you begin, check your equipment:
●
●
The printer should be set up and on.
The Ethernet hub or router should be on and functioning correctly.
Connect directly to a computer (Windows)
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All computers on the network should be on and connected to the network.
The printer should be connected to the network.
Now you can proceed to install the printer software and connect your printer.
Bonjour connection
1.
Go to your printer's front panel and select the Connectivity menu icon
, then Fast Ethernet
or Gigabit Ethernet, then View configuration. Note the mDNS service name of your printer.
Insert the HP Start-up Kit DVD into your DVD drive.
2.
3. Open the DVD icon on your desktop.
4. Open the Mac OS X HP Designjet Installer icon.
5. Follow the instructions on your screen. You are recommended to use the Easy Install option.
6. The printer software is installed, including the printer driver and the HP Utility.
When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up
a connection to your printer. Follow the instructions on your screen.
7.
8. When you reach the Select Printer screen, look for your printer's mDNS service name (which you
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●
If you find the right printer name, scroll sideways to see the Connection Type column, and
check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further
down the list.
If you cannot find your printer name with a Bonjour connection type, check the box My
printer is not in the list.
Click Continue.
Continue following the instructions on the screen. When you reach the Printer Queue Created
screen, click Quit to exit, or Create New Queue if you want to connect another printer to the
network.
9.
When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
10.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the
DVD.
TCP/IP connection
Go to your printer's front panel and press the Menu key if necessary until you see the following
screen.
1.
Note the URL of your printer (http://192.168.1.1 in this example).
2. Insert the HP Start-up Kit DVD into your DVD drive.
Connect to a network (Mac OS)
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Open the DVD icon on your desktop.
3.
4. Open the Mac OS X HP Designjet Installer icon.
5. Follow the instructions on your screen. You are recommended to use the Easy Install option.
6. The printer software is installed, including the printer driver and the HP Utility.
When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up
a connection to your printer. Follow the instructions on your screen.
7.
in the Printer Name column.
8.
●
If you find the right printer name, scroll sideways to see the Connection Type column, and
check that it shows IP Printing. Then highlight that line. Otherwise, continue searching
further down the list.
●
If you cannot find your printer name with an IP Printing connection type, check the box My
printer is not in the list.
Click Continue.
9. Continue following the instructions on the screen. When you reach the Printer Queue Created
screen, click Quit to exit, or Create New Queue if you want to connect another printer to the
network.
When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
10.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the
DVD.
Connect directly to a computer (Mac OS)
You can connect your printer directly to a computer without going through a network, by using the
printer's built-in USB 2.0 socket.
Make sure the printer is either turned off or disconnected from the computer.
1.
2. Insert the HP Start-up Kit DVD into your DVD drive.
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Open the DVD icon on your desktop.
3.
4. Open the Mac OS X HP Designjet Installer icon.
5. Follow the instructions on your screen. You are recommended to use the Easy Install option.
6. The printer software is installed, including the printer driver and the HP Utility.
When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up
a connection to your printer.
7.
Make sure that the printer is turned on and connected to the computer with a certified USB cable.
8.
NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables
9. In the HP Printer Setup Assistant, click Continue.
In the list of printers that appears, select the entry that uses the connection type USB, and click
10.
Continue.
11. The following screen displays information about your printer's installation, where the name of the
printer can be modified. Make any changes you wish to make, and click Continue.
12. Your printer is now connected. In the Printer Queue Created screen, click Quit to exit, or Create
New Queue if you want to connect another printer.
When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
13.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the
DVD.
Connect directly to a computer (Mac OS)
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Sharing the printer
If your computer is connected to a network, you can make your directly connected printer available to
other computers on the same network.
1. Double-click the System Preferences icon on the Dock menu bar on your desktop.
2. Under Mac OS X 10.4, enable printer sharing by going to Sharing > Services > Printer
Sharing.
Under later versions of Mac OS X, go to Sharing, select Printer Sharing, and then check the
printer(s) that you want to share.
3. Your printer now automatically appears in the list of shared printers displayed by any other
computer running Mac OS and connected to your local network.
Any other people wishing to share your printer must install the printer software on their own computers.
The PostScript driver does not support printer sharing between Mac OS X 10.4 and Mac OS X 10.5 or
10.6. It does support printer sharing between Mac OS X 10.5 and 10.6.
Anyone sharing your printer will be able to send print jobs, but will not be able to receive information
from the printer—which affects printer alerts, printer status reports, paper management, printer
administration and troubleshooting.
You may find that sharing your directly connected printer with other users will slow down your
computer unacceptably.
TIP: The best way to share the printer over a network is to connect the printer not to any computer,
Uninstall the printer software (Mac OS)
1. Insert the HP Start-up Kit DVD into your DVD drive.
Open the DVD icon on your desktop.
2.
3. Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to
uninstall the printer software.
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To delete the print queue:
●
Under Mac OS X 10.4 there are two ways of deleting the print queue:
◦
from the system preferences, select the Printing pane of the Print & Fax dialog. Select the
name of the printer and click the – button.
◦
from the Print Setup utility, select the name of the printer and click the Delete icon.
●
Under Mac OS X 10.5 or 10.6: from the system preferences, select the Print & Fax dialog.
Select the name of the printer and click the – button.
Uninstall the printer software (Mac OS)
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Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages.
●
If you can understand the current front-panel display language, select the Setup menu icon
,
then Front panel options > Select language.
●
If you cannot understand the current front-panel display language, start with the printer powered
off. At the front panel, press the OK key and hold it down. While holding the OK key down, press
the Power key and hold it down. Continue to hold down both keys until the green light on the right
side of the front-panel display starts flashing, and then release both keys. You can expect a delay
of about one second. If the green light starts flashing without any delay, you may need to start
again.
Whichever method you used, the language selection menu should now appear on the front-panel
display. Highlight your preferred language with the Up and Down keys, then press the OK key.
When you have selected your preferred language, turn off the printer with the Power key and then turn
it on again. The front panel will appear in the selected language.
Access the Embedded Web Server
The Embedded Web Server enables you to manage your printer remotely using an ordinary Web
browser running on any computer.
To access the Embedded Web Server directly, you must have a TCP/IP connection to your printer.
However, you can access the Embedded Web Server indirectly through the HP Utility, if you connect to
your printer with a USB connection.
The following browsers are known to be compatible with the Embedded Web Server:
●
●
●
Internet Explorer 6 and later, for Windows
Safari 2 and later, for Mac OS X 10.4
Firefox 1.5 and later
To access the Embedded Web Server on any computer, open your Web browser and give the IP
address of your printer.
You can see your printer's IP address (192.168.1.1 in this example) on the front panel.
If you have followed these instructions but failed to get through to the Embedded Web Server, see
Change the language of the Embedded Web Server
The Embedded Web Server can work in the following languages: English, Portuguese, Spanish,
Catalan, French, Italian, German, Russian, Simplified Chinese, Traditional Chinese, Korean and
Change the language of the front-panel display
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Japanese. It uses whichever language you have specified in your Web browser's options. If you have
specified a language that it cannot support, it works in English.
To change the language, you must change your Web browser's language setting. For example, in
Internet Explorer version 6, go to the Tools menu and select Internet Options, Languages. Then
ensure that the language you want is at the top of the list in the dialog box.
Access the HP Utility
The HP Utility enables you to manage your printer from a computer with a USB, TCP/IP or Jetdirect
connection.
●
Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs
> Hewlett-Packard > HP Utility > HP Utility. This launches the HP Utility, showing the
printers installed on your computer.
●
Under Mac OS, launch the HP Utility from your dock shortcut or by selecting STARTUP_DISK >
Library > Printers > hp > Utilities > HP Utility. This launches the HP Utility, showing the
printers installed on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specific
to that printer.
If you have followed these instructions but failed to get through to the HP Utility, see Cannot access the
Change the language of the HP Utility
The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows
only), French, Italian, German, Russian, Simplified Chinese, Traditional Chinese, Korean and Japanese.
●
●
Under Windows, select Tools > Set Language and select a language from the list.
Under Mac OS, the language is changed as for any other application. In System
Preferences, select International and re-launch the application.
Change the sleep mode setting
If the printer is left switched on but unused for a certain period of time, it goes automatically into sleep
mode to save power. To change the time the printer waits before it goes into sleep mode, go to the
front panel and select the Setup menu icon
, then Front panel options > Sleep mode wait
time. Highlight the wait time you want and then press the OK key. You can set the time from 1 to 240
minutes. The default time is 30 minutes.
Turn the buzzer on and off
To turn the printer's buzzer on or off, go to the front panel and select the Setup menu icon
, then
Front panel options > Enable buzzer, and highlight on or off and press the OK key. By default,
the buzzer is set to on.
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Change the front-panel display contrast
To change the contrast of the front-panel display, select the Setup menu icon
, then Front panel
options > Select display contrast, and enter a value using the Up or Down key. Press the OK key
to set the value. The default contrast is set to 50.
Change the units of measurement
To change the units of measurement in the front-panel display, select the Setup menu icon
, then
Front panel options > Select units, and select English or Metric. By default the units are set to
metric.
Configure network settings
You can view and configure the network settings from the HP Utility. Under Windows, select the
Settings tab, then Network Settings. Under Mac OS, select Configuration > Network
Settings. The following settings are available.
●
●
●
IP Configuration method: specify the way to set an IP address, selecting BOOTP, DHCP,
Auto IP or Manual.
Host name: specify an IP name for the network device. The name may contain up to 32 ASCII
characters.
IP address: specify the IP address on the print server. Duplicate IP addresses on a TCP/IP
network are not allowed.
NOTE: If you change the current IP address and click Apply, the browser loses the current
connection to the print server because it is pointing to the old address. To reconnect, browse to the
new IP address.
●
●
Subnet mask: specify a subnet mask, which is a 32-bit number applied to an IP address to
determine which bits specify the network and subnet and which bits uniquely specify the node.
Default gateway: specify the IP address of a router or computer that is used to connect to other
networks or sub-networks. If none exist, use the IP address of the computer or the IP address of the
print server.
●
●
Domain name: specify the name of the DNS domain in which the print server resides (for
example, support.hp.com).
NOTE: The domain name does not include the host name: it is not the fully qualified domain
name, such as printer1.support.hp.com.
Idle timeout: specify the number of seconds that an idle connection is allowed to remain open;
30 is the default value. If set to zero, the timeout is disabled and TCP/IP connections remain open
until closed by the other node (such as a workstation) on the network
●
●
Default IP: specify the IP address to use when the print server is unable to obtain an IP address
from the network when powered on or when reconfigured to use BOOTP or DHCP.
Send DHCP requests: specify whether DHCP requests are transmitted when a legacy default IP
address or a default Auto IP is assigned.
Change the front-panel display contrast
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To configure the same network settings from the front panel, select the Connectivity menu icon
,
then Fast Ethernet or Gigabit Ethernet > Modify configuration.
You have various other options available from the Connectivity menu icon.
●
●
●
USB: view information about the USB connection
Jetdirect EIO: view information, configure and reset the Jetdirect connection
Advanced > Select I/O timeout: specify the number of seconds that an idle connection is
allowed to remain open, 270 is the default value, if set to zero, the timeout is disabled
●
●
Advanced > Allow SNMP: specify whether SNMP is permitted
Advanced > Embedded Web Server > Allow EWS: specify whether the Embedded Web
Server is enabled
●
●
Advanced > Web Services > HP Utility software: view the HP Utility software settings
Advanced > Web Services > Color and paper management: view the color and paper
management settings
Change the graphic language setting
You can change the graphic language setting from the HP Utility with the following steps.
1. Under Windows, select the Settings tab then Printer settings > Printing preferences.
Under Mac OS, select Configuration then Printer settings > Configure printer
settings > Printing preferences.
2. Select one of the following options.
●
Select Automatic to let the printer determine which type of file it is receiving. This is the
default setting; it works for most software applications. You should not normally need to
change it.
●
●
●
●
●
Select HP-GL/2 only if you are sending a file of that type directly to the printer, without
going through a printer driver.
Select PDF only if you are sending a file of that type directly to the printer, without going
through a printer driver (with the PostScript/PDF upgrade).
Select PostScript only if you are sending a file of that type directly to the printer, without
going through a printer driver (with the PostScript/PDF upgrade).
Select TIFF only if you are sending a file of that type directly to the printer, without going
through a printer driver.
Select JPEG only if you are sending a file of that type directly to the printer, without going
through a printer driver.
You can change the graphic language setting from the front panel. Select the Setup menu icon
,
then Printing preferences > Select graphic language. Select the desired option and press the
OK key to set the value.
NOTE: If the graphic language is set from the HP Utility, it overrides the front panel setting.
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Personalize the list of paper types
If there are some paper types that you never use, you can remove them from the list shown in the front
panel, the Embedded Web Server and the HP Utility.
1. In the Embedded Web Server, select the Setup tab and then Paper management.
2. In the Paper Management pane, select the Show/Hide papers tab.
3. Select any paper type you want to hide, and use the >> button to move it to the hidden paper list.
4. When you have finished, use the Apply button to save your changes.
If you change your mind later, you can move papers from the hidden list back to the visible list at any
time.
Personalize the list of paper types
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Select paper mismatch action
If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put
the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on
the unsuitable paper. There are two ways in which the loaded paper may be considered unsuitable:
●
●
The paper type is not as specified for the job
The paper size is smaller than specified for the job
You can set the printer's behavior in such cases from the front panel.
●
Select the Setup menu icon
, then Job management options > Select paper
mismatch action > Print anyway if you want such jobs to print on whatever paper is
loaded. This is the default option.
●
Select the Setup menu icon
, then Job management options > Select paper
mismatch action > Put job on hold if you want such jobs to be put on hold. The printer will
send an alert whenever a job is put on hold.
When a job is put on hold for paper, it is kept in the printer queue until some suitable paper is loaded
(in which case, all jobs waiting for that paper type can be printed). Meanwhile, other jobs with
different requirements can continue printing.
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Overview
Paper is only a subset of the portfolio of printing materials that the printer can handle. You can also
print on a wide variety of films, textiles and fabrics, self-adhesive materials, and banner and sign
materials. Throughout this guide, however, these materials are generally referred to as paper.
NOTE: Because the front panel has limited space, the names of the HP paper might be abbreviated
and might not appear in the front panel exactly as they are shown on the packaging label.
NOTE: Because the complete list of supported paper is very long, only the most common paper types
appear in the front panel. If you want to see an HP paper type that does not appear on the front panel,
NOTE: The automatic paper-cutter feature is disabled for some of the heaviest paper types, because
some heavy paper can damage the cutter.
Use paper
Choosing the correct paper type for your needs is an essential step in ensuring good print quality. For
papers have been developed and thoroughly tested to ensure reliable performance. All printing
components (printer, ink system, and paper) have been designed to work together to offer trouble-free
operation and ensure optimal print quality.
Here are some additional tips about paper usage:
●
●
●
Allow all paper types to adapt to room conditions, out of the packaging, for 24 hours before
using them for printing.
Handle film and photo paper by the edges, or wear cotton gloves. Skin oils can be transferred to
the paper, leaving fingerprint marks.
Keep the paper tightly wound on the roll throughout the loading and unloading procedures. To
make sure that the roll stays tightly wound, consider using tape to stick the leading edge of the roll
to the core just before removing the roll from the printer. You can keep the roll taped during
storage. If the roll starts to unwind, it can become difficult to handle.
NOTE: The use of tape to attach the leading edge of the roll is especially important for 76.2-mm
(3-in) cores, in which the inherent stiffness of the printing material can cause the material to loosen
and unwind from its core.
●
●
Whenever you load a roll, the front panel prompts you to specify the paper type that you are
loading. For good print quality, it is essential to specify this correctly. Make sure that the paper
name that is printed on the packaging label matches the description on the front panel.
If you cannot find a specific paper on the front-panel display, go to http://www.hp.com/go/
Z6200/paperpresets/ to download the latest paper preset to your printer, or select the paper
description that best matches the paper name printed on the packaging label.
The quality of some images might be reduced if you use a paper type that is unsuitable for your
image. This is especially important to consider when printing on fiber-based papers such as HP
Universal Coated Paper, HP Coated Paper, HP Heavyweight Coated Paper and HP Universal
Heavyweight Coated Paper. Printing images that contain high-saturation area fills on fiber-based
papers can create unwanted wavy patterns as a result of paper expansion. This can ultimately
contribute to more severe problems. Consider using Super Heavyweight Coated Paper and other
cockle-free papers when printing high-saturation area fills.
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●
Make sure that the appropriate print-quality setting (Best, Normal, or Fast) is selected. You can set
the print quality in the driver, in the Embedded Web Server, or on the front panel. Driver or
Embedded Web Server settings override front panel settings. The combination of paper type and
print-quality settings tells the printer how to place the ink on the paper—for example, the ink
●
●
Although the ink systems that are supplied with this printer have good light-fastness, colors will
eventually fade or change if exposed to sunlight over a long period of time
If the paper type shown on the front panel does not correspond to the paper that you intend to
use, take one of the following actions:
◦
Reload the roll into the printer and select the correct paper type. See Unload a roll from the
◦
◦
Use the Embedded Web Server or the HP Utility to reconfigure the paper type for the roll.
At the printer's front panel, select the
icon, then Change active paper type.
NOTE: The paper advance calibration is not performed when the paper type is changed
from the front panel.
Drying time
With some paper types and under certain environmental conditions, the ink needs some time to dry
before the paper is unloaded. The following settings are available for each paper type:
●
Automatic: the printer automatically determines the appropriate drying time, based on the paper
you have selected and the current temperature. If any drying time is required, a “drying time to
go” countdown appears on the front panel.
●
●
Extended: the default drying time is extended. This can be used if you find that the default
drying time is sufficient to dry the ink.
Reduced: the default drying time is reduced. This can be used if you want to get prints as fast as
possible, and you find that the reduced drying time causes no significant problem in your
environment.
●
●
None: no drying time is provided. This can be used, for example, if you are manually removing
the prints as quickly as the printer is producing them.
Manual: this allows you to specify the drying time (in seconds).
Supported paper types
The following table lists the most common paper types that are suitable for use with your printer, and
shows the name that you should select on the front panel when loading each paper type. If you want to
use an HP paper that does not appear on the front panel, go to http://www.hp.com/go/Z6200/
paperpresets/ and download the appropriate paper preset. You need to download a preset only once;
the printer stores it for future use and it subsequently appears in the front panel .
NOTE: This list is likely to change over the course of time. For the latest information, visit
Overview
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Table 4-1 Supported paper types
Paper type
Paper name
Front panel name
HP Matt Super HW Plus
HP HW Coated Paper
HP Uni HW Coated Paper
HP Coated Paper
Bond and Coated Paper
HP Super Heavyweight Plus Matte Paper
HP Heavyweight Coated Paper
HP Universal Heavyweight Coated Paper
HP Coated Paper
HP Universal Coated Paper
HP Bright White Inkjet Paper
HP Universal Bond Paper
HP Uni Coated Paper
HP Bright White IJ Paper
HP Universal Bond Paper
HP Recycled Bond Paper
Super HW Coated Paper
Heavyweight Coated Paper
Coated Paper
HP Recycled Bond Paper
Super heavyweight coated paper
Heavyweight coated paper
Coated paper
Bright white paper
Bright White Paper
Plain paper
Plain Paper
Photo Paper
HP Premium Matte Photo Paper
HP Everyday Pigment Ink Gloss Photo Paper
HP Everyday Pigment Ink Satin Photo Paper
HP Professional Satin Photo Paper
HP Premium Instant-dry Gloss Photo Paper
HP Premium Instant-dry Satin Photo Paper
Photo gloss/semi-gloss/satin paper
Photo gloss/semi-gloss/satin paper (less ink)
Photo gloss/semi-gloss/satin paper (more ink)
Photo matte paper
HP Prem Matte Photo Paper
HP Evday Pigm Gls Phto
HP Evday Pigm Satn Phto
HP Prof Satin Photo Paper
HP Prem ID G Photo
HP Prem ID Satn Phto
Photo Gls/S-Gls/Satn Papr
Photo Gls/S-Gls/Satn –ink
Photo Gls/S-Gls/Satn +ink
Photo Matte Paper
Fine Art Material
HP Matte Litho-realistic Paper
HP Professional Matte Canvas
HP Collector Satin Canvas
HP Artist Matte Canvas
HP Matt Litho-real Paper
HP Prof Matte Canvas
HP Collector Satin Canvas
HP Artist Matte Canvas
HP Universal Matte Canvas
Canvas (more ink)
HP Universal Matte Canvas
Canvas (more ink)
Canvas
Canvas
Fine art paper (more ink)
Fine Art Paper (more ink)
Fine Art Paper
Fine Art Paper
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Table 4-1 Supported paper types (continued)
Paper type
Paper name
Front panel name
HP Prem Vivid Colr Bklit
Backlit material
Backlit Material
HP Premium Vivid Color Backlit Film
Backlit material
Backlit material (more ink)
HP Opaque Scrim
Backlit material (more ink)
HP Opaque Scrim
Banner and Sign Material
Technical Paper
HP Durable Banner with DuPont Tyvek
Indoor Banner
HP Durable Banner-Tyvek®
Indoor Banner
HP Natural Tracing Paper
HP Translucent Bond Paper
HP Vellum Paper
HP Natural Tracing Paper
HP Translucent Bond Paper
HP Vellum Paper
Natural tracing paper
Translucent bond paper
Vellum
Natural Tracing Paper
Translucent Bond Paper
Vellum
Film
HP Clear Film
HP Clear Film
HP Matte Film
HP Matte Film
Transparent or clear film
Matte film
Transparent/Clear film
Matte film
Proofing Paper
Proofing Gloss Paper
Proofing Semi-Gloss/Satin Paper
Proofing Matte Paper
HP Colorfast Adhesive Vinyl
HP Everyday Adhesive Matte Polypropylene
Adhesive Polypropylene
Proofing Gloss Paper
Proofing Semi-Gloss/Satin Paper
Proofing Matte Paper
HP Colorfast Adh Vinyl
HP Eday Adh Matt Polyprop
Adhesive Polypropylene
Self-Adhesive Material
Load a roll onto the spindle
Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the
printer from moving.
1.
Release the spindle lock on the right-hand side.
2.
Load a roll onto the spindle
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Remove the first end of the spindle from the right-hand side of the printer, and then move the
spindle to the right in order to extract the other end. Do not insert your fingers into the spindle
supports during the removal process.
3.
The spindle has a hub at each end to keep the roll in position. Remove the blue hub at the left end
to mount a new roll. The hub slides along the spindle to hold rolls of different widths.
4. Slide the lever-lock on the blue hub to the unlocked position and remove the hub (1) from the left
end of the spindle.
5. Rest the roll of paper that you want to load on the loading table. The roll might be long and
heavy, and you might need two people to handle it.
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Slide the spindle into the roll. Make sure that no space exists between the roll and the fixed hub at
the right end of the spindle.
6.
Make sure that the paper will wind off the roll in the correct direction. If it does not, remove the
spindle from the roll, turn the roll 180° and rest it on the loading table. Then slide the spindle into
the roll.
NOTE: A label on the spindle also shows the correct winding direction.
7. Put the blue hub on to the upper end of the spindle, and push it towards the end of the roll as
shown in step 1 in the following image. Then slide the lever-lock to the locked position as shown in
step 2.
With the blue hub on the left, insert the spindle into the left side of the printer (1), and then into the
right side of the printer (2).
8.
Close the spindle lock on the right-hand side.
9.
Load a roll onto the spindle
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If you regularly use different paper types, you can change rolls more quickly if you pre-load rolls of
different paper types on different spindles. Extra spindles are available for purchase.
Load a roll into the printer
1.
At the printer's front panel, select the
icon, and then select Paper load > Load roll.
Alternatively, you can start loading paper without using the front panel, by feeding paper in or
lifting the pinch lever when there is no paper loaded.
NOTE: If you lift the pinch lever, you will need to align the paper manually; follow the
instructions on the front panel.
If printing paper info is disabled, the front panel asks you to select the paper type.
2.
3.
The front panel asks you to feed paper. When the printer detects the paper, paper checks will
begin.
4. If the paper that you are using has a paper-data barcode printed on the leading edge of the roll,
and printing paper info is enabled, the printer automatically reads the information. If printing
paper info is disabled, the barcode is ignored.
If printing paper info is enabled and no barcode is detected on the roll that is being loaded, the
front panel asks you to enter the paper type and the length of the roll you are loading. Select the
paper category and paper type of the roll. If it is not clear which paper category or paper type to
Select the length of the roll.
5. If some of the paper checks failed, the front panel explains the problem and helps you to load
paper successfully.
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If you have a take-up reel (a standard feature on the 1.5m printer and an optional accessory on
the 1.1m printer), a message will appear on the front panel asking if you want to load paper onto
the take-up reel. If you select No (or if you do not have a take-up reel) the front panel displays the
Ready message and the printer is ready to print. If you select Yes, a message will appear on the
front panel asking if you want to load the take-up reel now or during printing.
6.
●
●
If you want to load the take-up reel now, select Load take-up reel now, read through the
3 of the procedure.
If you want to load the take-up reel during printing, select Load it during printing, read
continue to step 3 of the procedure.
NOTE: Familiarize yourself with the procedural steps, because loading the take-up reel
while printing requires you to complete the procedure while the printer is feeding and
printing paper. Loading the take-up reel during printing saves approximately 1 m (3 ft) of
paper.
NOTE: During the initial printer setup, printhead alignment and color calibration are performed
automatically after the roll is loaded into the printer.
Unload a roll from the printer
NOTE: If you used the take-up reel (a standard feature on the 1.5m printer and an optional accessory
on the 1.1m printer) during printing, unload the printed roll from the take-up reel before attempting to
1.
At the printer's front panel, select the
icon, then Paper unload > Unload roll.
2. The paper is unloaded from the printer.
3. Release the spindle lock.
4. Remove the roll from the printer, pulling out the right end on the right side of the printer first. Do
not insert your fingers into the spindle supports during the removal process.
Use the take-up reel
CAUTION: Make sure the printer is turned off when installing the take-up reel motor on the printer.
Unload a roll from the printer
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The take-up reel is operated from the front panel.
Follow these guidelines when taping rolls to the take-up reel spindle core:
●
Make sure that the paper is straight when it is attached to the spindle core. Otherwise it skews as
it winds onto the core.
●
●
The spindle core on the take-up reel must be the same width as the paper that you are using.
Check that neither side of the spindle core has end caps, and make sure the spindle core is
pushed firmly into both spindle guides.
●
If you are using a Z6200 1.1m printer, make sure that the bin loop is placed behind the foot
brace so that it does not block the take-up reel sensors.
NOTE: If you want to load the take-up reel during printing, familiarize yourself with the procedural
steps. Loading the take-up reel during printing requires you to complete the procedure while the printer
is feeding and printing paper. Loading the take-up reel during printing saves approximately 1 m (3 ft)
of paper.
Load a roll onto the take-up reel
1.
On the printer's front panel, select the
icon, and then select Paper load > Load take-up
reel.
2. If you want to load the take-up reel now, select Load take-up reel now on the front panel. If
you want to load the take-up reel during printing, select Load it during printing on the front
panel.
Make sure that the loading table is in its upright position.
3.
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Unlock the take-up reel spindle by pushing the spindle lever to its uppermost position.
4.
5.
6.
Remove the take-up reel spindle.
The front-panel display guides you through the process of loading the take-up reel spindle core
onto the take-up reel spindle. When that task is complete, load the take-up reel spindle into the
printer by pushing firmly on both ends of the spindle.
Use the take-up reel
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Press the OK key on the front panel, and then select a winding direction.
7.
The printer advances the paper. Make sure that the paper passes in front of the loading table, as
shown.
Pull the paper taut to the position shown in the following figure. Do not attempt to pull more paper
out of the printer. Use tape to secure the paper to the spindle core. You might need to use more
tape than is shown in the following image. The paper should be secure enough to support the
weight of the loop-shaping core, which you insert in step 12.
8.
NOTE: If you are loading the take-up reel during printing you do not need to pull the paper taut.
Tape the paper to the spindle core when an adequate length of paper has fed from the printer
after printing begins.
NOTE: To avoid having the paper skew as it winds onto the spindle core, make sure the paper
is straight when you attach it. It is sometimes useful to use the core grooves to align the paper.
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Press the OK key on the front panel. The printer advances the paper.
9.
NOTE: Make sure that you insert the loop-shaping core. The take-up reel will not function
correctly without it. The loop-shaping core must have end caps. Make sure that the end caps
extend over the edges of the paper.
Assemble a loop-shaping core by matching the shape-coded and color-coded lengths of plastic
tubing. The loop-shaping core must be the same width as the paper that you are using. Make sure
that both end caps are firmly fitted on the ends of the loop-shaping core.
10.
NOTE: The front-panel display shows the required length of the loop-shaping core based on the
width of the roll that you have loaded into the printer.
11. Gently lower the loading table.
Use the take-up reel
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Carefully insert the loop-shaping core.
12.
NOTE: Make sure that you insert the loop-shaping core. The take-up reel will not function
correctly without it. The loop-shaping core must have end caps. Make sure that the end caps
extend over the edges of the paper.
13. Use the wind-direction switch on the take-up reel motor to select the winding direction. Setting 1
winds the paper so that the printed image faces in. Setting 2 winds the paper so that the printed
image faces out.
The front panel shows you to the correct setting based on the winding-direction decision you made
in step 7.
14. Press the OK key on the front panel. The Take-up reel has been successfully installed
message appears.
The following image shows how the printer looks when it is operating. As paper is fed from the
printer, it drops down in a loop and then up into the take-up reel spindle.
15.
NOTE: While the take-up reel is operating, make sure that the take-up reel sensors are not blocked.
NOTE: The automatic paper-cutter is disabled when the take-up reel is in use.
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NOTE: If you want to move the printer, first remove the take-up reel sensor and cable housing unit
from the foot of the printer stand. Place the sensor and cable housing unit on the printer stand crossbar
and use the blue plastic screw to affix the housing unit to the leg of the stand, as shown, while the
printer is being moved. When reinstalling the housing unit, make sure that the wheel on the foot of the
printer stand is pointing forward.
Unload a roll from the take-up reel
1.
On the printer's front panel, select the
icon, and then select Paper unload > Unload
take-up reel.
The printer advances the paper to allow for cutting.
2. Lift the loading table to its upright position.
Switch the wind-direction switch to the off position. The switch is in the off position when it is
centered (in other words, when the switch is neither in position 1 nor position 2).
3.
Use the take-up reel
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Remove the loop-shaping core.
4.
Use the winding button on the take-up reel motor to wind the excess paper around the take-up reel
spindle.
5.
Press the OK key on the front panel.
6.
7. The printer knows if the type of paper that is loaded is suitable for the automatic paper-cutter. The
paper is cut if it is suitable. If the paper is not suitable, cut the paper manually.
NOTE: The automatic paper-cutter feature is disabled for some of the heaviest paper types,
because they can damage the cutter.
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Use the winding button on the take-up reel motor to wind the remainder of the paper around the
take-up reel spindle.
8.
9. Press the OK key on the front panel.
The amount of printed paper that is on the take-up reel spindle appears on the front panel.
Unlock the take-up reel spindle by pushing the spindle lever to its uppermost position.
10.
Remove the roll from the printer, pulling out the end on the right side of the printer first. Do not
insert your fingers into the spindle supports during the removal process.
11.
To remove the roll from the printer after you have unloaded the take-up reel, see Unload a roll
12.
Use the take-up reel
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View information about the paper
On the printer's front panel, press the
key. Alternatively, select the
icon, then View loaded
paper.
The following information appears on the front panel:
●
●
●
●
●
●
The roll status
The paper type that you have selected
The width of the paper in millimeters (estimated by the printer)
The length of the paper in millimeters (estimated by the printer)
The color calibration status
The paper advance calibration status
If no paper is loaded, the message Out of paper appears.
The same information appears on the Embedded Web Server's Supplies page.
Perform paper advance calibration
The printer is calibrated to advance correctly when printing all the papers that appear on the front
panel. When you select the type of loaded paper, the printer adjusts the rate at which it advances the
paper while printing. However, to fine-tune the image quality of your print, you might need to calibrate
the rate at which the paper advances. See Troubleshoot print-quality issues on page 144 to determine
whether paper-advance calibration is the solution for your issue.
Accurate paper advance controls proper placement of dots on the paper. If the paper is not advanced
correctly, light or dark bands appear in the printed image and the grain in the image might increase.
To check the paper advance calibration status of the paper, select the
icon, then View loaded
paper. The status appears:
●
●
●
DEFAULT: this status appears when an HP paper is loaded. Unless you experience image-quality
problems in your printed image, such as banding or graininess, HP recommends that you do not
calibrate the paper advance.
RECOMMENDED: this status appears when you create a new paper. The paper advance values
for this paper are inherited from the family type. HP recommends that you perform a paper
advance calibration to optimize the values.
OK: this status indicates that the loaded paper has been calibrated previously. However, you
might need to repeat the calibration if you experience image-quality problems, such as banding or
graininess in your printed image.
NOTE: Whenever you update the printer firmware, the paper-advance calibration values are
NOTE: Colored papers, glossy canvas, and transparent materials such as translucent bond,
clear film, natural tracing paper, and vellum are not suitable for paper-advance calibration.
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Overview of the paper advance procedure
1.
On the front panel, select the
icon, and then select Image quality maintenance >
Paper advance calibration > Calibrate paper advance. The printer automatically
calibrates the paper-advance and prints a paper advance calibration image.
Wait until the front panel shows the status screen, and then reprint your image.
2.
NOTE: The calibration procedure takes approximately six minutes. The front-panel display
shows any errors in the process.
If you are satisfied with your image, continue using this calibration for your paper type. If you see
improvement in your image, continue with step 3. If you are dissatisfied with the calibration, return
3.
To fine-tune the calibration, select the
icon, and then select Image quality maintenance
> Paper advance calibration > Adjust paper advance.
4. Select the percentage of change from -100% to 100%. To correct light banding, decrease the
percentage. To correct dark banding, increase the percentage.
Press the OK key on the front panel to save the value.
5.
6. Wait until the front panel shows the status screen, and then reprint your image.
Return to the default calibration
Returning to the default calibration sets all the paper-advance calibration to zero. To return to the
default paper advance-calibration value, you must reset the calibration.
1.
2.
On the front panel, select the
icon, and then select Image quality maintenance >
Paper advance calibration > Reset paper advance.
Wait until the front panel shows that the operation has been successfully completed before you
press the Back key to return to the Ready screen.
Download paper presets
Each supported paper type has its own characteristics. The printer changes the way it prints on each
different paper type. For example, some might need more ink and some might require a longer drying
time. The printer requires a description of the requirements of each paper type. This description is
called the “paper preset”.
The paper preset contains the ICC profile, which describes the color characteristics of the paper. It also
contains information about other characteristics and requirements of the paper that are not directly
related to color. Existing paper presets for your printer are installed in the printer's software.
Your printer contains paper presets for only the most commonly used paper types. If you buy a paper
type for which your printer has no preset, you cannot select that paper type in the front panel.
Download paper presets
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You can assign a preset for a new paper type in three ways:
●
●
●
Use an HP factory paper preset by selecting the closest category and type on the front panel or in
the HP Utility
NOTE: Because colors might not be accurate, this method is not recommended for high-quality
prints.
NOTE: HP provides presets for HP paper types only. If you do not find the paper preset that you
want on the Web, it might have been added to the latest firmware for your printer. Check the
either HP or non-HP papers.
Use non-HP paper
HP paper has been fully tested with the printer and can be expected to give the best print quality.
However, you can print on paper from any manufacturer. Before doing so, add the custom paper type
and allow the printer to run a color calibration. You can add a custom paper by using the HP Color
Center in the HP Utility.
NOTE: If you have already selected Custom paper > Add Custom Paper from the HP Utility,
the first Add New Paper screen appears and you can start this procedure at step 4.
Go to the Color Center in the HP Utility.
1.
2. Select Manage Papers.
3. In Windows, select Add new paper. In Mac OS, click +.
Type the paper name.
4.
TIP: If you use the commercial name of the paper, other users will be able to recognize it easily.
5. Select a paper category. This is important, because it determines a number of basic parameters
for printer-paper interaction, taking into account the properties of both sides of the paper.
TIP: In some cases, you may need to experiment with different paper categories in order to find
out which one works best in practice.
TIP: You can get information about the characteristics of each HP paper type from the front
panel: select the
icon, then Paper types list > Paper category > Paper type > View
paper details. This may help you to match your non-HP paper with a similar HP paper type.
6.
7. Click Next. The printer performs a color calibration and prints a calibration chart. This can take
up to 10 minutes.
After the new calibration parameters are calculated and stored, you are reminded to create an
8.
ICC profile. Click Done. The custom paper is added to the paper category you selected.
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To create an ICC profile, which allows you to print on your paper with the best possible color
9.
default paper advance values for your custom paper are inherited from the paper category, but
can probably be improved by calibration.
Cancel the drying time
Press the Form Feed and Cut key
on the front panel.
CAUTION: A print that has not dried sufficiently can suffer from quality problems.
Change the drying time
You can use the HP Utility to change the drying time for a particular paper type, to accommodate
special printing conditions.
Open the HP Color Center.
1.
2. Select Paper preset management.
3. Select Change printing properties.
Select the paper category.
Select the paper type.
4.
5.
6. Choose a drying time from the Dry Time drop-down menu.
NOTE: The text box to the right of the drop-down menu will not display the time in seconds
when the Automatic option is selected (it is selected by default for all paper types). This is
because the Automatic option means that the printer will calculate the optimal drying time for
you depending on the temperature at printing time, and therefore it cannot be known in advance.
You can turn off all drying time for all paper types by selecting the
icon, then Print retrieval >
Select drying time > Off.
Printing paper info
The Printing paper info option is enabled by default; it allows the printer to estimate the remaining
roll length by reading a barcode that is printed on the leading edge of the roll whenever the paper is
unloaded.
When you load a new, unused roll, there is no barcode already printed on it, so the front panel will
ask you for the length. The length printed on the barcode at unloading time is calculated from the
length you declare at the start, minus the length that has been printed.
NOTE: If you declare at loading time that the length of the roll is unknown, and then later reload the
same roll, the front panel will request the length again.
Cancel the drying time
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To disable the Printing paper info option, select the
icon in the printer's front panel, and then
select Printing preferences > Paper options > Disable printing paper info. In this case, the
length will not be requested, and the barcode will be neither printed nor read.
Feed and cut the paper
If you press the Form feed and cut key
on the front panel, the printer advances the paper and makes
a straight cut across the front edge. There are several possible reasons why you might want to do this.
●
●
●
To trim the leading edge of the paper if it is damaged or not straight.
To feed and cut the paper when the automatic cutter has been disabled.
To cancel the waiting time and print the available pages immediately, if the printer is waiting to
nest more pages.
NOTE: The printheads are serviced after each print, and the paper cannot be cut until the process
completes, so you may notice a delay.
CAUTION: Remove the cut piece from the output tray. If strips or short prints are left in the output
tray, the printer could jam.
Store the paper
The following are tips for storing paper:
●
Always keep unused rolls wrapped in the plastic wrap to prevent discoloration. Rewrap partially
used rolls if they are not being used.
●
●
Do not stack rolls.
Allow all paper types to adapt to room conditions out of the packaging for 24 hours before
printing.
●
●
Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can be transferred to
the paper, leaving fingerprint marks.
Keep the paper tightly wound on the roll throughout the loading and unloading procedures. If the
roll starts to unwind, it can become difficult to handle.
Order paper
The following paper types are currently provided for use with your printer.
NOTE: This list is likely to change over the course of time. For the latest information, see
Key to geographic availability:
●
●
●
(A) indicates papers that are available in Asia (excluding Japan)
(J) indicates papers that are available in Japan
(E) indicates papers that are available in Europe, the Middle East, and Africa
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●
●
(L) indicates papers that are available in Latin America
(N) indicates papers that are available in North America
If the part number is not followed by parentheses, the paper is available in all regions.
Table 4-2 Paper
Paper type
g/m²
Length
Width
Part numbers
HP Bond and Coated Paper
HP Super Heavyweight Plus Matte
Paper
210
30.5 m (100 ft)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1372 mm (54 in)
1524 mm (60 in)
1067 mm (42 in)
1524 mm (60 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
420 mm (16.54 in)
594 mm (23.39 in)
610 mm (24 in)
841 mm (33.11 in)
914 mm (36 in)
1067 mm (42 in)
1372 mm (54 in)
914 mm (36 in)
Q6626A
Q6627A
Q6628A
Q6630A
HP Heavyweight Coated Paper
131
30.5 m (100 ft)
C6029C (AEJN)
C6030C
C6569C
C6570C (AEJN)
C6977C
67.5 m (225 ft)
30.5 m (100 ft)
Q1956A (EN)
Q1957A (EN)
Q1412A (AEJN)
Q1413A
HP Universal Heavyweight Coated
Paper
120
Q1414A (AEJN)
Q1416A (AEJN)
Q1443A (J)
Q1442A (EJ)
C6019B
HP Coated Paper
90
45.7 m (150 ft)
Q1441A (EJ)
C6020B
C6567B
C6568B
91.4 m (300 ft)
C6980A
Order paper
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Table 4-2 Paper (continued)
Paper type
g/m²
Length
Width
Part numbers
Q1446A (J)
HP Bright White Inkjet Bond Paper
90
45.7 m (150 ft)
420 mm (16.54 in)
594 mm (23.39 in)
610 mm (24 in)
Q1445A (EJ)
C1860A (LN),
C6035A (AEJ)
841 mm (33.11 in)
914 mm (36 in)
Q1444A (EJ)
C1861A (LN),
C6036A (AEJ)
91.4 m (300 ft)
45.7 m (150 ft)
914 mm (36 in)
594 mm (23.39 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
594 mm (23.39 in)
841 mm (33.11 in)
914 mm (36 in)
420 mm (16.54 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
C6810A
HP Universal Bond Paper
80
Q8003A (AJ)
Q1396A
Q1397A
Q1398A
175 m (574 ft)
45.7 m (150 ft)
Q8004A (AEJ)
Q8005A (AEJ)
Q8751A (ELN)
CG892A (E)
CG889A (EN)
CG890A (EN)
CG891A (EN)
HP Recycled Bond Paper
80
HP Technical Paper
HP Special Inkjet Paper
90
90
45.7 m (150 ft)
45.7 m (150 ft)
610 mm (24 in)
914 mm (36 in)
594 mm (23.39 in)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
51631D (ELN)
51631E
HP Natural Tracing Paper
Q1439A (J)
C3869A (AE)
C3868A (AE)
C3860A (AJN)
C3859A (LN)
C3862A (N)
C3861A (LN)
HP Translucent Bond Paper
HP Vellum Paper
67
75
45.7 m (150 ft)
45.7 m (150 ft)
HP Film (technical and graphic)
HP Clear Film
174
160
22.9 m (75 ft)
38.1 m (125 ft)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
C3876A (AEJN)
C3875A
HP Matte Film
51642A (AEJN)
51642B
HP Photographic Paper
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Table 4-2 Paper (continued)
Paper type
g/m²
Length
Width
Part numbers
CG459A
HP Premium Matte Photo Paper
210
30.5 m (100 ft)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
1524 mm (60 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
1524 mm (60 in)
610 mm (24 in)
44 inches = 1118 mm
914 mm (36 in)
1067 mm (42 in)
1270 mm (50 in)
1524 mm (60 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1270 mm (50 in)
1524 mm (60 in)
610 mm (24 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
1067 mm (42 in)
1524 mm (60 in)
CG460A
HP Everyday Pigment Ink Gloss
Photo Paper
235
30.5 m (100 ft)
Q8916A
Q8917A
Q8918A
Q8919A
61 m (200 ft)
CG841A (E)
Q8920A
HP Everyday Pigment Ink Satin
Photo Paper
235
30.5 m (100 ft)
Q8921A
Q8922A
Q8923A
61 m (200 ft)
15.2 m (50 ft)
CG842A (E)
Q8759A
HP Professional Satin Photo Paper
300
260
Q8840A
HP Premium Instant-dry Gloss Photo
Paper
30.5 m (100 ft)
Q7993A
Q7995A
Q7997A (AJLN)
Q7999A
22.9 m (75 ft)
30.5 m (100 ft)
Q7991A
HP Premium Instant-dry Satin Photo
Paper
260
Q7994A
Q7996A
Q7998A (AJLN)
Q8000A
22.9 m (75 ft)
30.5 m (100 ft)
Q7992A
HP Universal Instant-dry Gloss Photo 190
Paper
Q6574A
Q6575A
Q6576A
Q6578A
61 m (200 ft)
Q8754A (ELN)
Q8756A (ELN)
Order paper
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Table 4-2 Paper (continued)
Paper type
g/m²
Length
Width
Part numbers
Q6579A
HP Universal Instant-dry Semi-gloss
Photo Paper
190
30.5 m (100 ft)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1270 mm (50 in)
1524 mm (60 in)
1067 mm (42 in)
1524 mm (60 in)
Q6580A
Q6581A
Q6582A (AJLN)
Q6583A
61 m (200 ft)
Q8755A
Q8757A (ELN)
HP Backlit Material
HP Premium Vivid Color Backlit Film 285
30.5 m (100 ft)
914 mm (36 in)
1067 mm (42 in)
1270 mm (50 in)
1372 mm (54 in)
1524 mm (60 in)
Q8747A
Q8748A
CG924A (AJ)
C8749A
Q8750A
HP Self-Adhesive Material
HP Universal Adhesive Vinyl
290
20.1 m (66 ft)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
914 mm (36 in)
1372 mm (54 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1270 mm (50 in)
1524 mm (60 in)
Q8676A (EN)
Q8677A (EN)
CG498A (E)
C6775A
HP Colorfast Adhesive Vinyl
328
180
12.2 m (40 ft)
22.9 m (75 ft)
C6777A (EN)
CG843A
HP Everyday Adhesive Matte
Polypropylene
CG824A
CG825A
CG840A (AJ)
CG826A
HP Banner and Sign Material
HP Durable Semi-gloss Display Film
255
460
15.2 m (50 ft)
15.2 m (50 ft)
914 mm (36 in)
1270 mm (50 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1372 mm (54 in)
1524 mm (60 in)
Q6620B (EN)
Q6621B (N)
HP Opaque Scrim
Q8675A (N)
Q1898B (AEN)
Q1899B (AEN)
Q1901B (AN)
Q1902B (AEN)
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Table 4-2 Paper (continued)
Paper type
g/m²
Length
Width
Part numbers
Q1903A (AEN)
Q1904A (AEN)
Q1906A (AEN)
Q1907A (AEN)
CH022A (EN)
CH023A (EN)
CH025A (EN)
CH026A (EN)
CH027A (EN)
CH024A (N)
CG821A
HP Matte Polypropylene
130
22.9 m (75 ft)
914 mm (36 in)
1067 mm (42 in)
1372 mm (54 in)
1524 mm (60 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1270 mm (50 in)
1524 mm (60 in)
914 mm (36 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
HP Everyday Matte Polypropylene
120
30.5 m (100 ft)
61 m (200 ft)
22.9 m (75 ft)
HP Durable Banner with Du Pont
Tyvek
140
CG822A
CG823A
HP Fine Art Printing Material
HP Matte Litho-realistic Paper
270
430
30.5 m (100 ft)
15.2 m (50 ft)
610 mm (24 in)
914 mm (36 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
1524 mm (60 in)
610 mm (24 in)
914 mm (36 in)
1067 mm (42 in)
Q7972A (ELN)
Q7973A (ELN)
Q8673B (ELN)
Q8671A (ELN)
Q8674A (ELN)
Q8672A (ELN)
Q8708B
HP Professional Matte Canvas
HP Collector Satin Canvas
HP Artist Matte Canvas
400
380
350
15.2 m (50 ft)
Q8709A
Q8710A
Q8711A (ELN)
Q8704A
6.1 m (20 ft)
15.2 m (50 ft)
Q8705A
Q8706A
Q8707A
HP Universal Matte Canvas
6.1 m (20 ft)
Q8712A
15.2 m (50 ft)
Q8713A (EN)
Q8714A (EN)
Order paper
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Non-recommended paper types
In many cases, paper types that HP does not support might be compatible with your printer. However,
the following paper types are unlikely to give satisfactory results:
●
●
Photo paper that swells
Brochure paper
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Ink system components
Ink cartridges
The printer's eight ink cartridges provide matte black, chromatic red, magenta, yellow, light magenta,
light cyan, photo black and light gray ink to the printheads.
Ink cartridges require no maintenance or cleaning. When each ink cartridge is shaken vigorously
before installation, and inserted correctly into its slot, the ink will flow to the printheads. Because the
printheads control the amount of ink that is transferred to the page, high-quality printing results continue
even when the ink levels are getting low.
CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges because these
elements are sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See
Glossary on page 207. Electrostatic discharges are one of the main hazards to electronics products.
This type of damage can reduce the life expectancy of the device.
Replace ink cartridges
To check the ink levels in the ink cartridges, select the
icon, then View ink levels.
The front panel warns you when cartridge ink level is low. When a cartridge is empty, the printer stops
printing and the front panel provides an explanation.
HP recommends that you replace the empty cartridge with a new HP cartridge. See Order ink supplies
The use of refilled or non-HP ink cartridges has several serious disadvantages:
●
●
There is some risk of damaging the printer. In this case the printer warranty will not be valid for
any printer repairs that are related to the cartridge, nor for any problems due to ink
contamination.
You will invalidate the warranty of all printheads of the same color used in the printer
subsequently, unless and until the whole ink system (including ink tubes) is replaced.
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●
●
Print quality may be impaired.
The printer will be unable to estimate the ink level in the cartridge, and will report it as empty.
To force the printer to accept cartridges that it believes to be empty, follow these instructions:
1.
2.
The front panel will complain that the cartridge is empty, and the cartridge removal process will
start. Press the Cancel key to stop this automatic process.
3.
At the front panel, select the
icon.
4. Highlight Replace ink cartridges, but do not select it.
5. Press the Cancel key and the Up key at the same time, and hold them down for at least two
seconds.
The front panel will display a series of warning messages. In response to each message, press the
Cancel key to cancel the process, or the OK key to confirm that you wish to continue.
6.
When you have pressed OK in response to all warning messages, the front panel will give the usual ink
cartridge status display, but the cartridge will be shown as empty with a warning sign.
Printheads
The printheads are connected to the ink cartridges. They use jet action to put ink on the paper. Each
printhead has two ink-cartridge connection points and two sets of nozzles, which means that each
printhead prints in two different colors. For example, the printhead below prints in magenta and
yellow.
The printheads are extremely durable and do not need to be replaced every time an ink cartridge is
replaced. They provide excellent results even when the ink cartridges contain a low level of ink.
To maintain optimum print quality, the printheads are automatically tested at regular intervals, and
automatically serviced when necessary. This takes a little time and can occasionally delay printing.
When a printhead eventually needs to be replaced, the front panel will display a message.
To check the status of the printheads, select the
icon, then View printhead status.
CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges because these
elements are sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See
Glossary on page 207. Electrostatic discharges are one of the main hazards to electronics products.
This type of damage can reduce the life expectancy of the device.
Ink system components
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Maintenance cartridge
Use the maintenance cartridge to clean and maintain the printheads, ensure the best possible print
quality, and seal the printheads when they are not in use to prevent them from drying out.
NOTE: The maintenance cartridge contains liquid. Therefore, store any maintenance cartridges
upright and on a flat surface.
Ink system tips
For best results, always follow these guidelines:
●
Install the ink cartridges, printheads, and maintenance cartridge before the install-by date, which
is printed on the packaging. The expiration for the ink cartridges is the manufacturing date
marked on the cartridge plus 30 months.
●
●
●
●
Follow the instructions on the front panel during installation.
Allow the printer and the maintenance cartridge to clean the printheads automatically.
Avoid unnecessary removal of the ink cartridges and printheads.
The ink cartridges should never be removed while the printer is printing. They should be removed
only when the printer is ready for you to replace them. The front panel guides you through the
●
Make sure that you comply with all applicable laws and regulations when disposing of ink system
consumables.
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Remove an ink cartridge
Ink cartridges should be removed for the following two reasons:
●
The ink cartridge is very low and you want to replace it with a full cartridge for unattended
printing. You can use the remaining ink in the first cartridge at a more convenient time.
●
The ink cartridge is empty or faulty, and you must replace it to continue printing.
CAUTION: The procedure to remove an ink cartridge must be initiated from the front panel. Do not
remove an ink cartridge until the front panel prompts you.
CAUTION: Remove an ink cartridge only if you are ready to insert another one.
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WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
1.
At the front panel, select the
icon, then select Replace ink cartridges.
2. Grip the blue tab in front of the cartridge that you want to remove.
Pull the blue tab down and then pull it outwards, towards you.
3.
The cartridge comes out, in its drawer.
4.
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Lift the cartridge out of its drawer.
5.
NOTE: Avoid touching the end of the cartridge that is inserted into the printer, because the
connection might be coated with ink.
NOTE: If necessary, store a partially-used ink cartridge in the same position as if it were inserted
in the printer. Avoid using a partially-used cartridge that has been stored on its end.
The front-panel display identifies the missing ink cartridge.
6.
Insert an ink cartridge
Pick up the new ink cartridge and find the label that identifies the ink color. Hold the ink cartridge
so that you can see the label at the top of the side that is facing you.
1.
2. Check that the colored label above the empty slot in the printer matches the color of the label on
the cartridge.
3. Shake the cartridge vigorously for about 15 seconds.
4. Insert the ink cartridge into the cartridge drawer.
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Slide the drawer and cartridge into the slot until they lock into position.
5.
6. The front-panel display confirms that all cartridges have been correctly inserted.
Remove a printhead
WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
Printhead replacement must be performed after the printer has been turned on with the hard power
switch at the back of the printer.
1.
At the front panel, select the
icon, then select Replace printheads.
The printer moves the carriage into the correct position.
2.
CAUTION: If the carriage remains in the removal position for more than 3 minutes without
inserting or removing any printheads, it will attempt to return back to its home position to the right.
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When the carriage has stopped moving, the front panel prompts you to open the printer window.
3.
4. Locate the carriage on the right side of the printer.
Pull up and release the latch on top of the carriage.
5.
6. Lift up the cover. This provides access to the printheads.
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To remove a printhead, lift up the blue handle.
7.
8. Using the blue handle, gently disengage the printhead.
Gently pull the blue handle upward until the printhead is released from the carriage.
9.
CAUTION: Do not pull abruptly. That action can damage the printhead.
The front-panel display identifies the missing printhead.
10.
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Insert a printhead
1. Remove the orange protective caps by pulling them down.
2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check
that the colored label on the printhead matches the colored label of the carriage slot into which
the printhead is to be inserted.
Insert the new printhead into its correct slot in the carriage.
3.
CAUTION: Insert the printhead slowly and vertically, straight down. It can be damaged if you
insert it too quickly, or at an angle, or if you rotate it as you insert it.
Push down as indicated by the arrow.
4.
CAUTION: You might feel some resistance when installing the new printhead, so you need to
press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel
display that the printhead has been inserted. If you have difficulty, see Cannot insert a printhead
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Insert all of the other printheads that need to be installed, and close the carriage cover.
5.
6. Make sure that the end of the blue handle catches the wire loop on the near side of the carriage.
Lower the handle to rest on the carriage cover.
7.
When all of the printheads have been inserted correctly and the printer has accepted them, the
printer beeps.
NOTE: If the printer does not beep when you insert the printhead and the Replace message
appears on the front-panel display, you might need to reinsert the printhead.
Close the printer window.
8.
9. The front-panel display confirms that all of the printheads are correctly inserted. The printer starts
checking and preparing the printheads. The default routine process, when all printheads are
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changed, takes about 18 minutes. If the printer identifies a problem when preparing the
printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time
varies between 10 and 20 minutes. After all printheads are checked and prepared, the printhead
realignment procedure runs automatically if paper is loaded. See Align the printheads
Clean (recover) the printheads
To clean the printheads (which often enables them to recover from problems), go to the printer's front
panel and select the icon, then select Clean printheads. Specify which printheads you would
like to clean. You can clean all of the printheads or only some of them.
Cleaning all printheads takes about 5 minutes. Cleaning any two printheads takes about 3 minutes.
NOTE: Cleaning all printheads uses more ink than cleaning a single pair.
NOTE: HP recommends that you purge the ink from the printheads before printing a job if the printer
has been turned off for more than six weeks or if you are experiencing inconsistent colors from print to
print after long storage periods. Purging the ink from the printheads helps to ensure maximum color
consistency; it is not a remedy for poor printhead health.
Clean the electrical connections on a printhead
It is possible that the printer will not recognize a printhead after it has been installed. This can happen
when ink builds up on the electrical connections between the printhead and the printhead carriage.
Under these circumstances, HP recommends that you clean the electrical connections on the printhead.
However, routine cleaning of the connections when no problems are apparent is not recommended.
Use an absorbent lint-free cloth, slightly dampened with isopropyl alcohol, to clean the electrical
interconnects on both the printhead carriage and the printhead if the Reseat or Replace message
persists next to the printhead on the front-panel display.
Open the printhead carriage latch and extract the printhead that is causing the problem, as
1.
Cover your finger with the cloth and insert it into the printhead slot at the back.
2.
CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it
attempts to return to its home position to the right.
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Rub the cloth against the electrical contacts with a light force along the entire depth of the flex
connector. Try to avoid picking up any ink deposit that may have accumulated on the bottom
surface of the slot.
3.
Take special care to clean all contacts thoroughly, including the ones at the lowest point of the
connector.
4.
5.
Using the same cloth, clean the strip of electrical contacts on the printhead (unless the printhead is
new). Avoid touching the printhead nozzles.
CAUTION: Do not touch the surface of the printhead that contains the nozzles, because the
nozzles are easily damaged.
After waiting a few moments to allow both connectors to dry, replace the printhead into the
6.
7.
Wash or dispose of the cloth. Take care to prevent the transfer of ink onto hands and clothing.
If the front panel continues to show the Reseat or Replace message, replace the printhead or contact
your HP customer service representative.
Clean the printhead drop detector
The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing,
so that other nozzles can substitute for them. If particles block the sensor (such as fibers, hair or small
pieces of paper), print quality is affected.
When the front panel displays a warning message that the drop detector needs cleaning, you are
recommended to clean it. If you do not clean it immediately, the printer continues working normally, but
the front panel display continues to show the warning.
CAUTION: Wear gloves to avoid getting ink on your hands.
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1.
On the printer's front panel, select the
Turn off the printer at the front panel.
icon, then select Replace printheads.
2.
3.
4.
To avoid an electric shock, switch the printer off and unplug it.
Open the printer window.
5. Find the printhead drop detector to the right of the printhead carriage.
Remove any debris blocking the printhead drop detector.
6.
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With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris.
7.
Close the printer window.
8.
Plug in and switch on the printer.
9.
10. Power the printer on at the front panel.
Align the printheads
Precise alignment between printheads is essential for accurate colors, smooth color transitions and
sharp edges in graphical elements. Your printer has an automatic printhead alignment process which
runs whenever a printhead has been accessed or replaced.
If the paper has jammed or you are experiencing problems with color accuracy, you may need to align
the printheads.
NOTE: If the paper has jammed, it is recommended that you reinsert the printheads and initiate the
realignment procedure from the Image Quality Maintenance menu
.
CAUTION: Do not use transparent or semi-transparent paper to align the printheads.
Reinsert printheads procedure
If the realignment process is running and the wrong paper is loaded, press the Cancel key on the
front panel.
1.
CAUTION: Do not print if the realignment process has been canceled. You can restart the
alignment with the Image Quality Maintenance menu procedure.
sheet, however, it must be A3 landscape or larger.
CAUTION: Do not use transparent or semi-transparent paper to align the printheads.
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printhead on page 66. This starts the printhead alignment procedure.
3.
4. Ensure the window is closed, as a strong light source near the printer during printhead
realignment can affect alignment.
The process takes about six minutes. Wait until the front-panel display shows the process complete
before using the printer.
5.
NOTE: The printer prints a calibration image. Do not worry about the image. The front-panel
display shows any errors in the process.
Image Quality Maintenance menu procedure
sheet, which must be A3 landscape or larger: 420 × 297 mm (16.54 × 11.69 in).
CAUTION: Do not use transparent or semi-transparent paper to align the printheads.
2.
3.
From the front panel, select the Image Quality Maintenance menu icon
, then Align
printheads. The printer checks to see if it has enough paper to run the realignment.
If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment
pattern. Ensure the window is closed, as a strong light source near the printer during printhead
realignment can affect alignment.
The process takes about five minutes. Wait until the front-panel display shows the process
complete before using the printer.
4.
Scanning errors during alignment
If the alignment process fails, a Scanning problems message appears on the front panel. This means
that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment
should be repeated before printing with good image quality. The problem may be due to:
●
●
●
The paper used was not valid, repeat the alignment with valid paper
Printhead health problems, clean printheads, see Clean the printheads on page 165
The alignment was done with the window open, repeat the alignment with the window closed
If the problem persists after using valid paper, cleaning the printheads and keeping the window closed,
there may be a failure in the scanning system needing reparation or the printheads, although clean,
may not work and need to be replaced.
The Image Diagnostics Print
The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems. It
helps you to check the performance of the printheads that are currently installed in your printer, and
whether any printhead suffers from clogging or other problems.
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To print the Image Diagnostics Print:
Use the same paper type that you were using when you detected a problem.
2. Use the
key on the front panel to check that the selected paper type is the same as the paper
type loaded into the printer.
1.
3.
At the printer's front panel, select the Image Quality Maintenance menu icon
, then Print
diagnostic image.
It takes about two minutes to print the Image Diagnostics Print.
The print is divided into two parts, both of which test printhead performance.
●
Part 1 (top) consists of rectangles of pure colors, one for each printhead. This part represents the
print quality that you will get from each color.
●
Part 2 (bottom) consists of small dashes, one for each nozzle on each printhead. This part
complements the first, and aims more specifically to detect how many faulty nozzles each
printhead has.
Please look carefully at the print. The names of the colors are shown above the rectangles and in the
center of the patterns of dashes.
First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color
without any horizontal lines across it.
Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of
the dashes are present.
If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead
responsible needs cleaning. However, if the rectangles look solid, do not worry about just a few
missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged
nozzles.
Here is an example of a gray printhead in a good state:
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And here is an example of the same printhead in a bad state:
Corrective action
Diagnostics Print to see whether the problem has been solved.
1.
2.
3.
If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see
whether the problem has been solved.
If the problem remains, consider cleaning your printheads manually (see Clean the printheads
on page 165). You could also try reprinting your current print job, in case it now prints
satisfactorily.
4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you
when this is necessary, but it may be worth trying even if the printer has not suggested it. See
5. If the problem still remains, replace any persistently faulty printheads (see Handle the ink system
Remove the maintenance cartridge
A message appears on the front panel when you must change the maintenance cartridge. Follow these
precautions when removing a maintenance cartridge:
●
Be careful not to get ink on your hands. Ink might be on, around, and inside the replaced
maintenance cartridge.
●
Always handle and store the replaced maintenance cartridge upright to avoid spilling any ink.
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CAUTION: A message appears on the front panel when the maintenance cartridge is almost full and
again when it is completely full and must be changed. You can ignore the alert and continue printing
by pressing the OK key on the front panel. However, HP strongly recommends that you change the
maintenance cartridge when prompted. Ignoring the alert can result in serious damage to the printer.
WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
1.
At the front panel, select the
icon, then select Replace maintenance ctg.
The maintenance cartridge is located in a slot underneath the front panel, at the front of the
printer. Open the door.
2.
The maintenance cartridge has a handle on the front. To remove the cartridge, press inward and
upward as indicated by the arrow, until the cartridge is released.
3.
Lift up the maintenance cartridge to remove it from the slot, and slide it out.
4.
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Insert the maintenance cartridge
The plastic bag in which the new maintenance cartridge comes can be used to dispose of the old
maintenance cartridge.
Insert the maintenance cartridge into the slot, in the direction indicated by the arrow.
1.
When the maintenance cartridge has been pushed all the way in, press inwards and downwards
as indicated, until it clicks into place.
2.
NOTE: The front panel will not show the new maintenance cartridge until the door is closed.
When you have inserted the maintenance cartridge into the printer, close the door.
3.
NOTE: The printer needs all the ink cartridges, printheads and maintenance cartridge to be
installed before it can continue.
If no paper is loaded, the front panel will instruct you to load some.
4.
NOTE: Make sure that the printer window and the door to the right are closed after you replace the
supplies. The printer will not print while these are open.
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Check the status of the ink system
2. Go to the Supplies page on the Main tab.
The Supplies page shows you the status of the ink cartridges (including the ink levels), the printheads,
the maintenance cartridge, and the loaded paper.
View ink cartridge information
You can view information about your ink cartridges using the front panel or the HP Utility.
Front panel procedure
1.
At the front panel, select the
icon, then Ink cartridge information.
2. Select the cartridge about which you want information.
The front panel shows the following information:
3.
●
●
●
●
●
●
●
●
●
●
Color
Product name
Product number
Serial number
Status
Ink level, if known
Total ink capacity in milliliters
Expiration date
Warranty status
Manufacturer
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HP Utility procedures
●
In the HP Utility for Windows, go to the Overview tab. The status of each cartridge appears
when you select Supply Status > Cartridges.
●
In the HP Utility for Mac OS, select Information > Printer Status.
View printhead information
The printer automatically checks and services the printheads after each print. Follow these steps to get
more information on your printheads.
1.
At the front panel, select the
icon, then Printhead information.
2. Select the printhead for which you want to see information.
The front panel shows the following information:
3.
●
●
●
●
●
●
●
Colors
Product name
Product number
Serial number
Volume of ink it has used
Warranty status
You can also get most of this information without leaving your computer by using the HP Utility.
NOTE: If the status is See warranty note, this indicates that non-HP ink is being used. Printer
service or repairs required as a result of using non-HP ink are not covered under warranty. See the
Legal Information document for detailed warranty implications.
Order ink supplies
You can order the following ink supplies for your printer.
Table 5-1 Ink cartridges
Cartridge
Part number
HP 771 775 ml Matte Black Designjet Ink Cartridge
HP 771 775 ml Chromatic Red Designjet Ink Cartridge
HP 771 775 ml Magenta Designjet Ink Cartridge
HP 771 775 ml Yellow Designjet Ink Cartridge
HP 771 775 ml Light Magenta Designjet Ink Cartridge
HP 771 775 ml Light Cyan Designjet Ink Cartridge
HP 771 775 ml Photo Black Designjet Ink Cartridge
HP 771 775 ml Light Gray Designjet Ink Cartridge
CE037A
CE038A
CE039A
CE040A
CE041A
CE042A
CE043A
CE044A
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Table 5-2 Printheads
Printhead
Part number
CE017A
HP 771 Matte Black & Chromatic Red Designjet Printhead
HP 771 Magenta & Yellow Designjet Printhead
HP 771 Light Magenta & Light Cyan Designjet Printhead
HP 771 Photo Black & Light Gray Designjet Printhead
CE018A
CE019A
CE020A
Table 5-3 Maintenance cartridge
Maintenance cartridge
Part number
HP 771 Designjet Maintenance Cartridge
CH644A
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Create a print job
In order to print something, you must send it to the printer. This constitutes a print job, which is entered
into the printer's print queue. There are two main ways of sending a print job to the printer:
●
To print directly from a program, use the program's Print command as usual. When you select
your printer, the printer driver is invoked to send your job to the printer.
●
If you have a file that is already in a supported graphical format, you can use the Embedded Web
Server to send it directly to the printer without going through a printer driver (see below).
Using the Embedded Web Server to print files
From the HP Utility or the Embedded Web Server, select Submit Job in the Job Center group. You will
see the window below.
Press the Add files button to choose the files from your computer that you want to print. The files must
be in one of the following formats:
●
●
●
●
●
PDF
PostScript
TIFF
JPEG
CALS/G4
NOTE: When you print to a file, the file should be in one of the above formats, but its name may
have an extension such as .plt or .prn.
If the files are not in one of these formats, they will not be printed successfully.
If the jobs have been generated with the appropriate settings (such as page size, rotation, resizing and
number of copies), you can just press the Print button and they will be sent to the printer.
Create a print job
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If you need to specify printing settings, go to the Job settings section and select the options you need.
Each option has explanatory text on the right, so that you can understand the behavior of each setting.
Remember that, if you leave the setting as Default, the setting saved in the job will be used. If the job
contains no setting, the setting in the printer will be used.
Printing stored jobs
When you print a file with the Embedded Web Server, you can mark the job to be stored permanently
in the printer.
If you select Stored jobs in printer in the Main tab of the Embedded Web Server, you will see a
list of the stored jobs. The information displayed for each job includes:
●
●
●
●
The name of the job
The size of the job
The date and time when the job was received by the printer
The name given by the person who submitted the job
You can click on the title of any column to sort the list by the information in that column.
You can select one or more jobs in the list and perform the following operations on them by using the
buttons at the top of the list.
●
Print: The selected jobs are printed with the original settings. You will be able to see the progress
of your jobs on the Job queue page.
●
Advanced print: The settings of the selected jobs are displayed, and you can modify them. You
can save the new settings by pressing the Save button, and print the jobs by pressing the Print
button.
The value of a setting is shown only if it has the same value in all of the selected jobs. Otherwise,
a hyphen is shown.
●
Delete: The selected jobs are permanently deleted from the printer.
Select print quality
The printer has various print-quality options because best-quality printing requires some loss of speed,
while fast printing implies some reduction in print quality.
Therefore, the standard print-quality selector is a slider that allows you to choose between quality and
speed.
Alternatively, you can select from the custom options: Best, Normal and Fast. If you select Fast, you
can also select Economode, which uses a lower rendering resolution and consumes less ink. It
therefore increases printing speed even further, but reduces print quality. Economode can be selected
only from the custom options (not from the slider).
There are also two supplementary custom options that may have an effect on print quality: Max.
NOTE: In the Windows driver dialog, the rendering and printing resolutions for your job are
displayed in the Paper/Quality tab. In the Mac OS Print dialog, they are displayed in the
Summary panel.
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You can select print-quality options in the following ways:
●
●
●
In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality
section. If you select Standard Options, you will see a simple slider with which you can select
speed or quality. If you select Custom Options, you will see the more specific options described
above.
In the Mac OS X 10.4 Print dialog: go to the Image Quality panel. If you select
Standard quality options, you will see a simple slider with which you can select speed or
quality. If you select Custom quality options, you will see the more specific options described
above.
In the Mac OS X 10.5 or 10.6 Print dialog: go to the Paper/Quality panel and look at
the Quality Options section. If you select Standard quality options, you will see a simple slider
with which you can select speed or quality. If you select Custom quality options, you will see the
more specific options described above.
●
●
On the Embedded Web Server's Submit Job page: select Basic settings > Print
quality. If you then select Standard options, you can choose between Speed and Quality.
If you select Custom options, you will see the more specific options described above.
Using the front panel: select the Setup menu icon
quality.
, then Printing preferences > Print
NOTE: If you have set the print quality from your computer, that overrides the print-quality setting
in the front panel.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has
already received (even if they have not started to print yet).
Print a draft
You can specify fast draft-quality printing in the following ways:
●
●
●
●
In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality
section. Move the print-quality slider to the extreme left ('Speed').
In the Mac OS X 10.4 Print dialog: go to the Image Quality panel and move the print-
quality slider to the extreme left ('Speed').
In the Mac OS X 10.5 or 10.6 Print dialog: go to the Paper/Quality panel and move
the print-quality slider to the extreme left ('Speed').
On the Embedded Web Server's Submit Job page: select Basic settings > Print
quality > Standard options > Speed.
You can specify even faster draft-quality printing by using Economode, as follows. This is intended
mainly for documents containing only text and line drawings.
●
In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality
section. Select Custom Options, then set the quality level to Fast and check the Economode
box.
●
In the Mac OS X 10.4 Print dialog: go to the Image Quality panel and set the quality
options to Custom, then set quality to Fast and check the Economode box.
Print a draft
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●
●
In the Mac OS X 10.5 or 10.6 Print dialog: go to the Paper/Quality panel and set the
quality options to Custom, then set quality to Fast and check the Economode box.
On the Embedded Web Server's Submit Job page: select Basic settings > Print
quality > Custom. Set Quality level to Fast, and Economode to On.
High-quality printing
You can specify high-quality printing in the following ways:
●
●
●
●
In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality
section. Move the print-quality slider to the extreme right ('Quality').
In the Mac OS X 10.4 Print dialog: go to the Image Quality panel and move the print-
quality slider to the extreme right ('Quality').
In the Mac OS X 10.5 or 10.6 Print dialog: go to the Paper/Quality panel and move
the print-quality slider to the extreme right ('Quality').
On the Embedded Web Server's Submit Job page: select Basic settings > Print
quality > Standard options > Quality.
Printing is bidirectional by default (the printheads print when travelling in both directions across the
paper), but you can choose Unidirectional printing for a further small improvement in quality at the
expense of speed. This option is not available if you have chosen Fast print quality.
If you have a high-resolution image
If your image has a resolution greater than the rendering resolution (which you can see in the driver's
Paper/Quality tab under Windows), print sharpness may be improved by selecting the Max.
resolution option. This option is available only if you are printing on glossy paper and you have
selected Best print quality.
●
In the driver dialog (Mac OS Print dialog): select custom instead of standard print-quality
options, then check the Max. resolution box.
●
On the Embedded Web Server's Submit Job page: select Basic settings > Print
quality > Custom. Set Quality level to Best, and Max. resolution to Yes.
NOTE: The Max. resolution option results in slower printing with photo papers, but it does not
increase the amount of ink used.
Select paper size
The paper size can be specified in the following ways.
NOTE: The paper size specified here should be the paper size in which the document was created. It
is possible to rescale the document to a different size for printing. See Rescale a print on page 86.
●
●
In the Windows driver dialog: select the Paper/Quality tab, then select your paper size
from the Document Size list.
In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then
Paper Size.
NOTE: If your application offers no Page Setup dialog, please use the Print dialog.
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●
On the Embedded Web Server's Submit Job page: select Advanced settings >
Paper > Page size > Standard.
Using the front panel: select the Setup menu icon
Paper options > Select paper size.
, then Printing preferences >
NOTE: If you have set the paper size from your computer, that overrides the paper size setting
in the front panel.
NOTE: If you have disabled skew checking, the paper length is estimated as four times the
width.
TIP: If your document is 330 × 483 mm (13 × 19 in), designed to fit on sheet paper of the same
size, select the document size Super B/A3.
Custom paper sizes
To choose a non-standard paper size not shown in the list of paper sizes:
●
Under Windows, there are two different ways:
◦
In the driver dialog, press the Custom button in the Paper/Quality tab, then specify the
name and the dimensions of your new paper size, then click Save to save your new paper
size. In the PostScript driver, to see your new custom size in the list of custom sizes, you need
to exit the printer properties, then reenter them (and use the More button if necessary).
NOTE: The driver will not allow you to create a paper size whose width exceeds its length.
◦
From the Start menu, select Printers, then from the File menu select Server Properties.
In the Forms tab, check the Create a new form box, specify the name and dimensions of
the new form, then click Save Form.
NOTE: Such forms are not available when using a shared printer that is connected to a
different computer.
●
●
In the Mac OS Page Setup dialog: select Paper Size > Manage Custom Sizes.
NOTE: If your application offers no Page Setup dialog, please use the Print dialog.
On the Embedded Web Server's Submit Job page: select Advanced settings >
Paper > Page size > Custom.
Select margins options
By default, the printer leaves a 5 mm (0.2 in) margin between the edges of your image and the edges
of the paper. However, you can change this behavior in several ways.
●
In the Windows driver dialog: select the Paper/Quality tab and then the Margins/
Layout button.
TIP: In the Windows PostScript driver, make sure you have made the right choice from the
Document size list. You should select a 'no margins' document size if you intend to use the
Oversize, Clip Contents By Margins or Borderless options.
●
In the Mac OS X 10.4 Print dialog: select the Finishing panel and then Layout.
Select margins options
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●
In the Mac OS X 10.5 or 10.6 Print dialog: select the Margins/Layout panel.
On the Embedded Web Server's Submit Job page: select Advanced settings >
Paper > Layout/Margins.
You will then see at least some of the following options.
NOTE: Under Mac OS, the available margins options depend on the paper size selected in the Page
Setup dialog. For instance, for borderless printing you must select a paper size name that includes the
words “no margins”.
●
●
●
●
Standard. Your image will be printed on a page of the size you have selected, with a narrow
margin between the edges of the image and the edges of the paper. The image should be small
enough to fit between the margins.
Oversize. Your image will be printed on a page slightly larger than the size you have selected. If
you cut off the margins, you will be left with a page of the size you selected, with no margins
remaining between your image and the edges of the paper.
Clip Contents By Margins. Use this option when your image has white borders and a size
equal to that of the paper you have selected. The printer will use the white border for its margins
and you will get a page of size equal to that which is selected in the driver.
Borderless. Your image will be printed on a page of the size you have selected, with no
margins. The image is slightly enlarged to ensure that no margin is left between the edges of the
image and the edges of the paper. If you select Automatically by Printer, this enlargement is
done automatically. If you select Manually in Application, you should ensure that the image
size in your application is slightly larger than the paper size.
Print on loaded paper
To print a job on whichever paper is loaded in the printer, select Any in the Paper Type option of your
printer driver.
●
●
●
In the Windows driver dialog: select the Paper/Quality tab, then select Any in the Paper
Type drop-down list.
In the Mac OS X 10.4 Print dialog: select the Image Quality panel, then select Any in
the Paper Type drop-down list.
In the Mac OS X 10.5 or 10.6 Print dialog: select the Paper/Quality panel, then select
Any in the Paper Type drop-down list.
NOTE: Any is the default Paper Type selection.
Rescale a print
You can send an image to the printer at a certain size but tell the printer to rescale it to a different size
(normally larger). This may be useful if your software does not support large formats.
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You can rescale an image in the following ways:
●
In the Windows driver dialog: go to the Features tab and look at the Resizing Options
section.
◦
◦
The Print document on option adjusts the image size to the paper size you have selected.
For example, if you have selected ISO A2 as the paper size and you print an A3-sized
image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer
reduces a larger image to fit the A4 size.
The % of actual size option enlarges the printable area of the original paper size (the
page minus the margins) by the percentage indicated, then adds the margins to create the
output paper size.
●
●
In the Mac OS Print dialog: select the Finishing panel, then Print document on to adjust
the image size to the paper size you have selected. For example, if you have selected ISO A2 as
the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4
paper size is selected, the printer reduces a larger image to fit the A4 size.
On the Embedded Web Server's Submit Job page: select Advanced settings >
Resizing.
◦
◦
The Standard and Custom options adjust the image size to the standard or custom paper
size you have selected. For example, if you have selected ISO A2 as the paper size and you
print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is
selected, the printer reduces a larger image to fit the A4 size.
The % of actual size option enlarges the printable area of the original paper size (the
page minus the margins) by the percentage indicated, then adds the margins to create the
output paper size.
●
Using the front panel: select the Setup menu icon
Paper options > Resize.
, then Printing preferences >
If you are printing to a single sheet, you must ensure that the image can actually fit onto the sheet,
otherwise the image will be clipped.
Preview a print
Previewing a print on the screen allows you to check the layout of the print before printing, which may
help you to avoid wasting paper and ink on a bad print.
Preview a print
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NOTE: If you load sheet paper with skew checking disabled, the printer does not measure the length
of the sheet, so the print preview will not be a reliable guide to the final printout.
●
To preview a print under Windows, you have the following options:
◦
◦
Use your application's print preview option.
Check the Show preview before printing option, which you can find in the driver's
Paper/Quality tab and Features tab. The preview may be provided in different ways,
depending on your printer and printer driver.
●
To preview a print under Mac OS, you have the following options:
◦
◦
Use your application's print preview option.
Click the Preview button at the bottom of the Print dialog box. This is the basic print
preview provided by Mac OS.
◦
Check the Show print preview option, which you can find in the driver's Printing
dialog, in the Finishing panel.
●
To preview a print using the Embedded Web Server, select Basic settings > Hold for
preview.
Print 16-bit color images
In a 16-bit RGB image, each of the three primary colors is encoded by a 16-bit value, so that each
pixel takes up 48 bits.
If you print your 16-bit color images through a printer driver, they will be reduced to 8-bit colors before
they reach the printer.
In order to send a 16-bit color image to the printer, you must save it as a 16-bit color TIFF or JPEG file,
then send the file directly to the printer without using a printer driver (see Using the Embedded Web
Server to print files on page 81). In this case, color management is done on the 16-bit color image,
and is therefore done more accurately. The image is still reduced to 8-bit colors for final printing.
TIP: Some applications refuse to save a 16-bit color image in JPEG format; others automatically
reduce it to 8-bit colors. A TIFF file generally gives a higher-quality result, and is recommended.
Change the treatment of overlapping lines
NOTE: This topic applies only when printing an HP-GL/2 job.
The merge option controls the overlapping lines in an image. There are two settings:
●
●
Off: where the lines cross, only the color of the top line is printed. This is the default setting.
On: where the lines cross, the colors of the two lines merge.
To turn merge on, go to the front panel and select the Setup menu icon
, then Printing
preferences > HP-GL/2 options > Enable merge. You can set the merge option from your
software in some applications. Settings in your software override the front-panel settings.
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Print crop lines
Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print
crop lines automatically with individual jobs in the following ways:
●
●
●
In the Windows driver dialog: select the Features tab, then Enable crop lines.
In the Mac OS Print dialog: go to the Finishing panel and select Enable crop lines.
On the Embedded Web Server's Submit Job page: select Advanced settings > Roll
options > Enable crop lines.
●
Using the front panel: select the Setup menu icon
Paper options > Enable crop lines > On.
, then Printing preferences >
different option:
●
In the Embedded Web Server: select Job management > Use crop lines when nest
is enabled > On.
●
Using the front panel: select the Setup menu icon
options > Enable crop lines > On.
, then Job management > Nest
Rotate an image
By default, images are printed with their shorter sides parallel to the leading edge of the paper, like
this:
You may wish to rotate your images by 90 degrees in order to save paper, like this:
Print crop lines
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You can do this in the following ways:
●
●
●
In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees.
In the Mac OS Print dialog: go to the Finishing panel and select Rotate by 90 degrees.
On the Embedded Web Server's Submit Job page: select Advanced settings > Roll
options > Rotate.
●
In the front panel: select the Setup menu icon
options > Rotate.
, then Printing preferences > Paper
NOTE: If rotation is set from your computer, it overrides the setting in the front panel.
NOTE: When you rotate a job, the page length may be increased to avoid clipping, because the top
and bottom margins are usually larger than the side margins.
NOTE: If you rotate an image to landscape whose original orientation was portrait, the paper may
not be wide enough for the image. For example, rotating a portrait D/A1-size image on D/A1-size
paper by 90 degrees will probably exceed the width of the paper. If you are using the Embedded
Web Server, the preview screen will confirm this with a warning triangle.
Autorotate
The Autorotate option automatically rotates jobs by 90 degrees if doing so will save paper.
Autorotation allows you to defer the decision of rotating a page until printing time. This may be useful if
you routinely work with different roll sizes and want to ensure that plots will not get clipped or waste
unnecessary paper width if and when roll conditions change.
To enable autorotation:
●
●
●
In the Windows driver dialog: select the Features tab, then Autorotate.
In the Mac OS Print dialog: go to the Finishing panel and select Autorotate.
On the Embedded Web Server's Submit Job page: select Advanced settings > Roll
options > Autorotate.
●
In the front panel: select the Setup menu icon
, then Job management > Autorotate.
NOTE: If autorotation is set from your computer, it overrides the setting in the front panel.
NOTE: If autorotation is enabled, the Rotate option is ignored.
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NOTE: The autorotate decision requires known page dimensions. Therefore, the job must have
top/bottom blank areas is used.
TIP: Once the job is rendered and ready for reprints, autorotation may take a few minutes,
depending on job dimensions and resolution. To speed up autorotated reprints, send the job to render
when the roll configuration meets your planned scenario, and leave last-minute autorotation only to
correct unexpected changes in roll conditions. This applies to TIFF/JPEG/PS/PDF jobs only.
Print in gray shades
You can convert all colors in your image to shades of gray in the following ways:
●
●
In your application program: many programs provide this option.
In the Windows driver dialog: go to the Color tab and look at the Color Options section.
Select Print in Grayscale.
●
●
●
In the Mac OS X 10.4 Print dialog: go to the Color Options panel and select Print In
Grayscale.
In the Mac OS X 10.5 or 10.6 Print dialog: go to the Color Options panel and select
Grayscale from the Mode drop-down list.
On the Embedded Web Server's Submit Job page: select Color > Color/Grayscale >
Print in grayscale.
Use paper economically
Here are some recommendations for making economical use of paper:
●
If you are printing relatively small images or document pages, you can use nesting to print them
●
If you are printing multipage documents with relatively small pages, you can print up to 16 of
them on one sheet of paper. Use the Pages per sheet option in the Features tab (Windows
driver) or the Layout panel (Mac OS driver).
●
You may be able to save some roll paper by using the following options:
◦
◦
◦
In the Windows driver dialog: select the Features tab and then Remove Top/
Bottom Blank Areas and/or Rotate by 90 degrees or Autorotate.
In the Mac OS Print dialog: select the Finishing panel, then Remove Top/Bottom
Blank Areas and/or Rotate by 90 degrees or Autorotate.
On the Embedded Web Server's Submit Job page: select Advanced settings >
Roll options > Remove top/bottom blank areas and/or Rotate.
●
If you check the print preview on your computer before printing, you can sometimes avoid wasting
Print in gray shades
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Nest jobs to save paper
Nesting means automatically printing images or document pages side by side on the paper, rather than
one after the other. This is done to avoid wasting paper.
Direction of paper flow
1.
2. Nesting off
3. Nesting on
Paper saved by nesting
4.
When does the printer try to nest pages?
When Nest is On in the front panel's Job Management menu and the Embedded Web Server's Job
Management page.
What pages can be nested?
All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or
unless there are too many of them to fit into the remaining length of the roll. A single group of nested
pages cannot be split between two rolls.
Which pages qualify for nesting?
In order to be in the same nest, the individual pages must be compatible in all of the following ways:
●
●
●
●
●
●
All pages must have the same print quality setting (Economode, Fast, Normal or Best).
The Max. resolution and Unidirectional setting must be the same on all pages.
The Margins setting must be the same for all pages.
The Mirror Image setting must be the same for all pages.
The Cutter setting must be the same for all pages.
The color adjustment settings must be the same for all pages. See Color-adjustment options
●
Pages must be all color, or all grayscale: not some in color and some in grayscale.
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●
●
All pages must be in one or other of the following two groups (the two groups cannot be mixed in
the same nest):
◦
◦
CALS/G4
PostScript, PDF, TIFF, JPEG
JPEG, TIFF and CALS/G4 pages with resolutions greater than 300 dpi may not nest with other
pages in some cases.
How long does the printer wait for another file?
So that the printer can make the best nest possible, it waits after a file has been received to check
whether a subsequent page will nest with it or with pages already in the queue. This waiting period is
the nest wait time; the factory default nest wait time is two minutes. This means that the printer waits for
up to two minutes after the last file is received before printing the final nest. You can change this
waiting time from the printer's front panel: select the Setup menu icon
, then Job management
options > Nest options > Select wait time. The available range is 1 to 99 minutes.
While the printer is waiting for nesting to time out, it displays the remaining time on the front panel.
You can print the nest (cancel the nest wait) by pressing the Form feed and cut key.
Use ink economically
Here are some recommendations for making economical use of ink.
●
For draft prints, use plain paper and move the print-quality slider to the left end of the scale
('Speed'). For further economy, select custom print quality options, then select Fast and
Economode.
●
●
Clean the printheads only when needed, and clean only those printheads that need cleaning.
Cleaning the printheads can be useful, but it uses ink.
Leave the printer permanently turned on so that it can maintain the printheads in good condition
automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not
done, the printer may need to use much more ink later to restore the health of the printheads.
●
Wide prints make more efficient use of ink than narrow prints, because printhead maintenance
uses some ink, and its frequency is related to the number of passes made by the printheads.
Therefore, nesting jobs can save ink as well as saving paper (see Nest jobs to save paper
Use ink economically
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What is color?
We see the world around us as steeped in color. Color is in the first instance simply an aspect of how
we experience our environment and is therefore subjective. Our color experiences are closely related to
brain activity that is triggered by signals that our eyes send to it. These signals undergo a complex and
highly interlinked sequence of processing stages that make the relationship between what our eyes emit
and what we experience anything but direct. The signals sent by the eye depend on the light-sensitive
cells that line the back of our eyes, and they belong to three types, each sensitive to electromagnetic
radiation of different physical properties (wavelengths). Such electromagnetic radiation is called light
and objects appear to have certain colors because of how the objects interact with light (by emission,
reflection, absorption, transmission, scattering, etc.).
Our individual experiences of color are also affected by our previous experiences and memories and
by the way in which we put our experiences into language. Finally, environmental factors such as
changes in lighting, scene content, or the proximity of other colors also have an effect, which makes the
way in which we view a given display or print an essential part of the colors we see. Differences in all
these aspects (from physiological differences between people, to differences in their past experiences,
memories and linguistic tendencies) can result in people talking about colors differently even in
response to the same light reflected from an single object. However, many similarities exist between
how individuals experience color. You can make very specific judgments about color that others will
also agree with when care is taken in the process. In conclusion we can say that color results from the
interaction between light, objects, and a viewer, which makes it a very complex and to a large degree
subjective phenomenon.
The problem: color in the computer world
Color-imaging devices such as printers, displays, projectors, and televisions create colors by using
different methods and materials (colorants). Displays, for instance, use colorants that emit red (long
wavelength), green (medium wavelength), and blue (short wavelength) light. A white color requires all
three colorants and black requires that none of them be used (i.e. that no light be emitted). Devices that
use light-emitting colorants are called additive, because the light from them is added together before it
enters a viewer’s eyes. Printers, on the other hand, use materials that absorb parts of the light that
shines on them. They are called subtractive. Typical prints use cyan (red absorbing), magenta (green
absorbing), and yellow (blue absorbing) inks and an additional black ink that absorbs light at all
wavelengths. To get white using a printer requires not absorbing any of the light that illuminates a
piece of paper and to get black, all of the inks need to be used to absorb all of the light that is present.
What is color?
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To control the output of color imaging devices, the following color spaces are normally used:
●
RGB (Red, Green, and Blue) is the color space typically used for additive devices. A color is
represented as a combination of specific quantities of red, green, and blue colorants that create
the range of colors (color gamut) in the device.
NOTE: Colors in subtractive devices can also be controlled by using RGB data. Especially when
control over the printer’s black ink is unnecessary, this is an efficient option.
●
CMYK (Cyan, Magenta, Yellow, and Black) is the color space for subtractive devices, such
as printers or presses. A color is represented as a combination of cyan, magenta, yellow, and
black (K) inks, and combinations provide the entire range of colors in the device.
Color spaces are only methods of controlling different color-imaging devices. They do not describe
colors directly. The same CMYK values, for example, create different colors when sent to different
printers that use different inks and paper types. For example, consider a printer that can use indoor inks
or outdoor inks. The printer (hardware) is the same, but it has two different color gamuts due to the
different chemistry of the inks (dye-based versus pigmented). Furthermore, they need to work with
different paper types, as ink interaction with the paper depends on its chemistry. Thus, the colors
resulting from given CMYK values depend on the types of inks and papers that you use with a printer. If
this is the case using the same printer, you can easily imagine how different results can be obtained
with printers using different technologies and therefore using different ink chemistry.
The same happens with RGB-controlled devices. For example, imagine that two different monitors from
the same manufacturer have their white points at 9600 K and 6500 K, respectively. Their colors are
going to be different because they will be related to a different white point reference. The situation
varies even more among monitors from different manufacturers. To emulate the standard color
temperature of the graphic-arts industry, set the white point of your monitor to 5000 K (also called
D50).
NOTE: The white point is the brightest neutral color that a device can reproduce or that is present in
an image. The human visual system automatically adapts to the content of an image based on its white
point.
Different devices do not give access to the same color gamuts: some colors that can be shown on a
display cannot be matched in print, and vice versa. The following figure illustrates how the human eye
perceives a larger range of colors than a typical display or printer. It also shows that the color gamuts
in two different types of color-imaging devices do not match each other.
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All colors
1.
2.
3.
Computer monitor gamut
CMYK press gamut
Some color spaces are not device-dependent, but instead represent how a viewer sees colors, such as
CIE Lab or CIECAM02. These color spaces are defined by the CIE (Commission Internationale de
l’Éclairage). The advantage of these spaces is that if two objects have the same CIELAB values, they
look the same when viewed under the same conditions. Values in these spaces can be obtained from
measuring the light emitted or reflected by an object.
The solution: color management
Many colors from an RGB-controlled device cannot be reproduced in a CMYK-controlled device, and
vice versa. These colors are called “out-of-gamut” colors.
1. Describe the color behavior of a device as accurately as possible by using an ICC
profile. The color behavior of a device can be described by taking various RGB or CMYK
combinations, sending them to a device, measuring the resulting output, and expressing it in a
device-independent color space (for example, CIE Lab). The resulting relationship is stored in an
ICC profile, which is a standard file that translates the color space of a device(CMYK or RGB) to a
device-independent color space (for example CIE Lab). The process of generating an ICC profile is
called profiling.
2. Convert colors as effectively as possible by using a Color Management System
(CMS). A CMS is software that uses information from ICC profiles to transform the color space of
one device (defined by a source profile) into the color space of another device (defined by a
destination profile). In this solution, difficulties arise with the colors that exist in the gamut that one
device uses and that the other does not use.
The following four settings describe a CMS:
The solution: color management
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●
CMS: Color Management System. The software that converts the color information that is stored in
the input image (defined by a source profile) into an output image that has the color space
specified by a destination profile. Many different CMSs are on the market: in software programs,
in operating systems, and in printing software, including the Z6200 internal RIP.
●
●
●
Source profile: a description of the color behavior of the input device
Destination profile: a description of the color behavior of the output device
Rendering intent: the most difficult challenge in color management is when a color in the
source gamut does not correspond directly to a color in the destination gamut. When a perfect
match is not possible, choices must be made about how to treat gamut differences. These choices
are called rendering intent. There are four different possibilities depending on the final output that
you want to achieve.
◦
◦
Use Perceptual for the most pleasing final output. It is suitable for photographic content.
Use Saturation for vivid final output. It is suitable for business graphics (charts,
presentations, and so on), but is not recommended for color matching.
◦
◦
Use Relative Colorimetric for press proofing. This rendering intent provides a match for
colors that are inside both the source and destination gamuts, and minimizes differences
when a match is not possible.
Use Absolute Colorimetric for press proofing (like Relative Colorimetric), when you also
want to simulate the color of the source’s paper.
The following are the most commonly used device color spaces and profiles:
●
RGB mode:
◦
sRGB (sRGB IEC61966-2.1): for images that typically originate from consumer digital
cameras and scanners and from the Web
◦
◦
Adobe® RGB (1998): for images that typically originate from professional digital cameras
Specific RGB device space: for images that are coming from or going to a specific RGB
device that has been profiled
●
CMYK mode:
◦
SWOP: Specifications for Web Offset Publications, a set of press standards that have been
defined for a typical U.S. press and for different types of paper stock
◦
ISO 12647-2: a set of press standards that have been defined by the International
Standards Organization for different types of paper. Some examples of the definitions
include Coated, Uncoated, and so on.
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◦
◦
Other regional standards: Euroscale, JMPA, Japan Color
Specific CMYK device space: for images that are coming from or going to a specific
CMYK device that has been profiled.
Color and your printer
As a creative professional, predictable and dependable results from your printer are essential to getting
your job done. Predictability is a key element of an efficient color workflow. You need prints that match
your expectations and that generate neutral grays and correct colors on your selected paper, print-to-
print and printer-to-printer. Dependability ensures that every print is free of print-quality defects and
ready to use or send to your customer. You save time and effort and avoid wasting ink and paper, and
you can meet demanding production schedules with confidence.
The Z6200 printers have been engineered with advanced hardware and driver features to ensure
predictable and dependable results, and offer dramatic improvements in efficiency and control for your
color workflow.
HP Embedded Spectrophotometer
The Z6200 printer series revolutionizes professional color workflows by using a built-in
spectrophotometer for color calibration and profiling.
A spectrophotometer is a precision instrument that can determine the exact composition of the light that
is reflected from a color patch. It splits the reflected light into different wavelength components and
measures the strength of each component. The HP Embedded Spectrophotometer is mounted on the
printhead carriage.
The Z6200 printers use the spectrophotometer to generate custom ICC profiles automatically for your
preferred paper types. It then calibrates the printers to deliver print-to-print and printer-to-printer
consistency with less than half the color error of earlier HP Designjets, under all environmental
conditions, and even on unknown (not factory-profiled) paper types. A built-in white calibration tile,
which is protected by an automatic shutter, ensures reliable measurements that meet international
standards.
The printer, color-imaging pipeline, and professional-quality spectrophotometer with GretagMacbeth i1
color technology are integrated with the HP Color Center software for the Z6200. Giving the
calibration and profiling processes direct access to the writing system allows precise control of ink
levels and color separations for each printed color patch. The automated measurement process
eliminates the need to handle the test print, provides repeatable drying times, and allows fast
measurements with precise electromechanical positioning of the spectrophotometer over the color
patch. This provides unprecedented ease of use and matches or exceeds the performance of more
expensive offline, handheld profiling systems.
Color and your printer
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A summary of the color-management process
To get the accurate and consistent colors that you want, follow these steps for each paper type that you
use.
1. If the printer does not recognize your paper type, add the type to the printer's list of known
every year.
Color-calibrate the paper type to ensure consistent colors. Perform this calibration when a printer
alert recommends this calibration (typically, every few weeks for each paper type you use). In
addition, calibrate immediately before a particularly important print job in which color consistency
is vital.
2.
Color-profile the paper type to ensure accurate colors. Profiling does not normally need to be
repeated; after you have a profile for a particular paper type, you can continue to use it.
However, re-profiling does no harm, and some users repeat the profiling process every month to
ensure that the profile is up-to-date.
3.
4. When printing, select the correct color profile for the paper type that you are using.
Paper types that are defined in the printer also have color profiles stored in the printer. However, HP
recommends that you calibrate the paper before using it.
If you define a new paper type, the printer automatically leads you through calibration and profiling.
The following diagram shows the operations that the HP Color Center performs, in order.
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NOTE: You can perform all three operations in sequence, as shown. You can also choose to start
with or stop after any of the three operations. However, color calibration is performed automatically
after you add a new paper type.
Color calibration
Your printer uses color calibration to produce consistent colors with the specific printheads, inks, and
paper type that you are using, and in your particular environmental conditions. After color calibration,
you can expect to get identical prints from any two different printers that are situated in different
geographical locations.
Calibration should be done in any of the following circumstances:
●
●
Whenever a printhead is replaced
Whenever a new paper type is introduced that has not yet been calibrated with the current set of
printheads
●
●
●
Whenever a certain amount of printing has been done since the last calibration
Whenever the printer has been turned off for a long period of time
Whenever the environmental conditions (temperature and humidity) change significantly
The printer usually reminds you with an alert whenever you need to perform color calibration, unless
you have disabled the alerts. However, if the environmental conditions change, the printer will not be
aware of it.
You can check the color calibration status of the currently loaded paper at any time by selecting the
icon, then View loaded paper. The status can be one of the following conditions:
●
Pending: the paper has not been calibrated
NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is
●
●
Recommend: the printer software recommends that you calibrate the printer because it has
recognized a condition that might require calibration
Obsolete: the paper has been calibrated, but the calibration is now out of date and should be
repeated
●
●
OK: the paper has been calibrated, and the calibration is up to date
Disabled: this paper cannot be calibrated
NOTE: Colored papers; glossy canvas; and transparent materials such as translucent bond,
clear film, tracing paper; and vellum are not suitable for color calibration.
You can also check the color calibration status by using the HP Utility.
Calibrate a paper type before creating its color profile. Later recalibration does not require a new color
profile.
Color calibration
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You can start color calibration in the following ways:
●
●
●
From the printer alert that recommends calibration
From the HP Color Center: select Calibrate Your Printer
From the front panel: select the
icon, then Calibrate color
After launching calibration, the process is fully automatic and can be performed unattended after you
have loaded appropriate paper. The paper must be at least 24 inches wide.
The process takes about 8 minutes and consists of the following steps.
A calibration test chart is printed, which contains patches of each ink that your printer uses.
1.
To stabilize the colors, the test chart dries for a period of time that depends on the paper type.
The HP Embedded Spectrophotometer scans and measures the test chart.
2.
3.
4. The printer uses the measurements to calculate the necessary correction factors for consistent color
printing on that paper type. It also calculates the maximum amount of each ink that can be
applied to the paper.
Color profiling
NOTE: Color profiling information applies only to PostScript printers.
Color calibration provides consistent colors, but consistent colors are not necessarily accurate colors.
In order to print accurate colors, convert the color values in your files to the color values that will
produce the correct colors when using your printer, your inks, and your paper. An ICC color profile is a
description of a printer, ink, and paper combination that contains all the information for these color
conversions.
When you have defined and calibrated a new paper type, the printer is ready to create a ICC profile
for use with your paper, which allows you to print on it with the best possible color accuracy.
Alternatively, if your paper type is already known to the printer, you already have its appropriate ICC
profile.
Create your own profile
Create a color profile easily by using the HP Color Center to select Create and Install ICC Profile.
The printer prompts for information about the paper, and then creates and installs the new profile
automatically.
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The process takes about 15 to 20 minutes and consists of the following steps.
A profiling test chart is printed, which contains patches of each ink used in your printer. Unlike a
calibration test chart, most of the patches contain combinations of ink.
1.
NOTE: To use a longer drying time, instruct the HP Color Center to create the test chart without
creating a profile (Windows: select Print target only; Mac OS: select Print ICC profiling
chart). Later, when the chart is completely dry, restart the HP Color Center and request a profile
that uses the test chart that you have already created (Windows: select Create ICC profile
from a target that has already been printed; Mac OS: select Scan ICC profiling
chart and create ICC profile). The scan will begin after the spectrophotometer warms up.
2. The HP Embedded Spectrophotometer scans and measures the test chart.
The printer uses the measurements to calculate the necessary correction factors for consistent color
printing on that paper type. It also calculates the maximum amount of each ink that can be
applied to the paper.
3.
The new ICC profile is stored in the correct system folder on your computer, where your software
programs can find it.
4.
The profile is also stored in the printer so other computers that are connected to the same printer
can copy it. A profile can be accessed and used as soon as a job is submitted from the Embedded
Web Server. The HP Utility will notify you if your printer has profiles that are not yet stored on
your computer.
NOTE: You might need to quit and restart some programs in order to use a profile that has just been
created.
Use a third-party profile
If you have obtained an ICC profile through means other than using the printer’s built-in profiling
software (for instance from an Internet download or a third-party profiling software package), you can
install it for use with your printer and paper.
The printer needs to know which paper type the profile corresponds to. First select a paper type from
the list of papers that the printer recognizes. When selecting a paper type, try to pick one that
resembles your actual paper type as closely as possible. The paper type determines the amount of ink
that is used and other basic printing parameters, so making a good choice here is fundamental to
achieving good results later on. If you find that you cannot obtain satisfactory results with the profile
and paper type that you picked, try selecting different types, and use the one that works best.
If the paper that you are using is not listed, or if you cannot find a paper type that resembles yours
calibrates itself for use with that paper, after which you can return to installing the ICC profile.
After you have selected the paper type, browse to the file that contains the ICC profile to use with your
printer and paper. Normally, ICC profile file names end in the extension “.icc” (for International Color
Consortium) or “.icm” (for Image Color Matching). The profile is stored in the correct system folder on
your computer, and in the printer.
Color profiling
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Profile your monitor
Also calibrate and profile your monitor (display device), so that the colors you see on the screen relate
more closely to those that you see on your prints. In the HP Color Center, select How To Calibrate
Your Display for further information.
Color-management options
The aim of color management is to reproduce colors as accurately as possible on all devices: so that,
when you print an image, you see very similar colors as when you view the same image on your
monitor.
There are two basic approaches to color management for your printer:
●
●
Application-Managed Colors: in this case your application program must convert the colors
of your image to the color space of your printer and paper type, using the ICC profile embedded
in the image and the ICC profile of your printer and paper type.
Printer-Managed Colors: in this case your application program sends your image to the
printer without any color conversion, and the printer converts the colors to its own color space. The
details of this process depend on the graphics language that you are using.
◦
PostScript: the PostScript interpreter module inside the printer performs the color conversion
using the profiles stored in the printer (including those generated by the HP Color Center) and
any additional profiles sent with the PostScript job. This kind of color management is done
when you are using the PostScript driver and you specify printer color management or when
you send a PostScript, PDF, TIFF or JPEG file directly to the printer through the Embedded
Web Server. In either case you have to select the profiles to use as default (in case the job
doesn't specify any).
◦
Non-PostScript (HP-GL/2, RTL): the color management is done using a set of stored ICC
profiles. This method is somewhat less versatile than the previous methods, but is a little
simpler and faster, and can produce good results with standard HP paper types. This kind of
color management is done when you are using a non-PostScript driver and you specify
printer color management.
There are only two color spaces that the printer can convert to its own color space using the
stored profiles: Adobe RGB and sRGB.
You are recommended to consult the Knowledge Center at http://www.hp.com/go/Z6200/
knowledgecenter/ to see how to use the color management options of your particular application.
To choose between Application-Managed Colors and Printer-Managed Colors:
●
●
●
In the Windows driver dialog: select the Color tab.
In the Mac OS Print dialog: select the Color Options panel.
In some applications: you can make this choice in the application.
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Color management example with Photoshop
In this example, you have an Adobe RGB image that you want to print from Photoshop. There are three
ways of doing it.
●
●
Select Let Photoshop determine colors in Photoshop. Select Application-Managed
Colors in the printer driver. Color management is done in Photoshop. This is the recommended
way.
Select Let printer determine colors in Photoshop. Select Printer-Managed Colors and the
sRGB profile in the printer driver. Photoshop converts the image from Adobe RGB to sRGB and
sends it to the printer. Color management is done in the printer. Unfortunately, conversion to sRGB
results in a loss of gamut, but Photoshop cannot be prevented from converting to sRGB when Let
printer determine colors is selected.
●
Select No color management in Photoshop. Select Printer-Managed Colors and the
AdobeRGB profile in the printer driver. Photoshop does not perform any conversion, there is no
loss of gamut, and color management is done in the printer. However, this method will not work if
you are using synchronized color management in Photoshop (see below).
Synchronized color management with Photoshop
If you are using Adobe Photoshop CS2 for Mac OS, or Adobe Photoshop CS3 for Windows, or later
versions, the color management options can be automatically synchronized between Photoshop and the
driver.
●
If you select Let Photoshop determine colors or No color management in Photoshop,
Application-Managed Colors is automatically selected in the driver.
●
If you select Let printer determine colors in Photoshop, Printer-Managed Colors is
automatically selected in the driver. The PostScript driver will use the color profile attached to the
job by Photoshop.
To enable this Photoshop synchronization under Windows XP, you must download and install the
following free software packages from Microsoft's Web site:
●
●
Microsoft Core XML Services (MSXML) 6.0
Microsoft XML Paper Specification Essentials Pack 1.0
Color-adjustment options
The aim of color management is to print accurate colors. If you perform color management correctly,
then you should be able to print accurate colors with no need of any manual color adjustments.
However, manual adjustments may be useful in the following situations:
●
●
If your color management is not working correctly for some reason
If you want colors that are subjectively pleasing rather than accurate
The printer driver provides different adjustment facilities depending on whether you are printing in color
or in grayscale. If you are printing in pure black and white, there are no color adjustment options.
Color-adjustment options
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Printing in color
You can adjust the colors of your print in similar ways under Windows and Mac OS:
●
●
●
In the Windows driver dialog: select the Color tab, ensure that the Advanced color
adjustments box is checked, then press the Settings button beside it.
In the Mac OS X 10.5 or 10.6 Print dialog: select the Color Options panel, select Color
from the Mode list, then press the Adjust button.
In the Mac OS X 10.4 Print dialog: select the Color Options panel, then Lightness and
Hue.
Under either operating system, you will then be able to make adjustments using a lightness slider and
three color sliders.
●
●
The lightness slider simply makes the whole print lighter or darker.
The color sliders can be used to fade or emphasize each of the primary colors in the print. The
primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the
color model used in the image.
The Reset All button restores each slider to its default central position.
Printing in grayscale
You can adjust the gray balance of your print in similar ways under Windows and Mac OS:
●
●
●
In the Windows driver dialog: select the Color tab, ensure that the Advanced color
adjustments box is checked, then press the Settings button beside it.
In the Mac OS X 10.5 and 10.6 Print dialog: select the Color Options panel, select
Grayscale from the Mode list, then press the Adjust button.
In the Mac OS X 10.4 Print dialog: select the Color Options panel, then Print in
Grayscale, then the Gray balance tab.
Under either operating system, you will then be able to make adjustments using separate controls for
highlights, midtones and shadows.
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●
The lightness slider simply makes the whole print lighter or darker. This slider is available in the
same window as the other grayscale controls, except under Mac OS X 10.4, where it is available
by selecting Lightness and Hue.
●
●
The zone definition sliders can be used to define what you mean by highlight, midtone and
shadow.
The other controls for highlight, midtone and shadow can be used to adjust the gray balance of
highlights, midtones and shadows respectively.
The Reset All button restores each control to its default setting.
HP Professional PANTONE* Emulation
When you use a named PANTONE* color in an image, your software program normally sends a
CMYK or RGB approximation to that color to the printer. However, instead of taking the printer or the
paper type into account, the software merely produces a generic approximation of the PANTONE*
color, that looks different on different printers and on different papers.
HP Professional PANTONE* Emulation takes into account the characteristics of the printer and the
paper type. The results look as similar to the original PANTONE* colors as is possible on a given
printer using a given paper type. This technology is designed to produce emulations that are similar to
those that prepress professionals establish.
To use HP Professional PANTONE* Emulation, just turn it on.
●
●
●
●
With the Windows PostScript printer driver: click the Color tab, and then select HP
Professional PANTONE Emulation.
With a Mac OS printer driver: select the Color Options panel, and then select HP
Professional PANTONE Emulation.
Through the Embedded Web Server: select the Submit Job page, and then select Color > HP
Professional PANTONE Emulation.
On the front panel: select the
icon, and then select Printing preferences > Color
options > HP Professional PANTONE Emulation.
HP Professional PANTONE* Emulation
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NOTE: HP Professional PANTONE* Emulation is available only when printing a PostScript or PDF
job.
You can also use the Embedded Web Server to print a swatch book that shows emulations of
PANTONE* colors from your printer, along with a measure of the color difference (ΔE) between each
emulation and the original PANTONE* spot color. HP Professional PANTONE* Emulation not only
provides the closest match that can be achieved on your printer; but also provides clear information
about how close the emulation is to the original spot color.
To print a swatch book, click the Embedded Web Server Main tab, and then select HP Professional
PANTONE* Emulation. Select the PANTONE* stock to emulate, and then select the PANTONE*
colors that you want to print. When you have selected all the colors that you want, click the Print
button.
Color emulation modes
If you want to print a particular print job and to see approximately the same colors that you would get
from printing the same job on a different HP Designjet series printer, use the printer's emulation mode.
●
In the Windows driver: click the Color tab, select Printer Managed Colors, and then select
Printer Emulation from the Source profile drop-down menu. Then select from the Emulated
printer drop-down menu.
●
In the Mac OS Print dialog box: select the Color Options panel, and then select from the Printer
Emulation list.
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●
●
On the front panel: select the
icon, and then select Printing preferences > Color
options > Emulate Printer.
Through the Embedded Web Server: select the Submit Job page, and then Job settings >
Advanced settings > Color > Color management and the desired emulation mode.
You can emulate the following printers:
●
●
HP Designjet 5500 Dye series
HP Designjet Z6100
The following table shows approved combinations of print-quality settings and papers for the best
printer-emulation results.
Best
Yes
Yes
Yes
Yes
Yes
Normal
Yes
Fast
No
HP Premium Instant-Dry Gloss Photo Paper
HP Universal Instant-Dry Photo Gloss
HP Heavyweight Coated Paper
HP Coated Paper
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
HP Bright White Inkjet Bond Paper
CMYK color emulation
All CMYK emulation options apply to PDF, PostScript, TIFF, and JPEG files only.
A traditional workflow defines color in the CMYK space. For best results, the colors must be adjusted to
the printer, because different printers will produce different colors from the same CMYK data. If the
image file that you are printing was not created specifically for your printer, it will require some
readjustment, which can be done using one of the following options provided with your printer:
●
None (Native): no emulation. The printer will use its default internal conversion from CMYK to
RGB, without following any color standard. This does not imply that results will be bad.
●
ISO Coated 2-ECI is based on the characterization dataset FOGRA39L.txt, applicable to the
following reference printing conditions according to the international standard ISO
12647-2:2004/Amd 1: commercial and specialty offset, paper type 1 and 2, gloss or matt
coated paper, positive plates, tone value increase curves A (CMY) and B (K), white backing.
●
●
Coated GRACoL 2006-ISO12647 provides GRACoL proofing and printing on Grade 1
coated paper, ISO 12647-2 Paper type 1.
PSO Uncoated ISO12647-ECI is based on the characterization data set FOGRA47L.txt,
applicable to the following reference printing condition according to the international standards
ISO 12647- 2:2004 and ISO 12647-2:2004/Amd 1:2007: commercial and specialty offset,
paper type 4, uncoated white paper, positive plates, tone value increase curves C (CMY) and D
(K), white backing.
●
PSO LWC Improved-ECI is based on the characterization data set FOGRA45L.txt, applicable
to the following reference printing condition according to the international standards ISO
12647-2:2004 and ISO 12647-2:2004/Amd 1:2007: commercial and specialty offset,
improved LWC paper (light weight coating), positive plates, tone value increase curves B (CMY)
and C (K), white backing.
Color emulation modes
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●
●
●
Web Coated SWOP 2006 Grade 3 provides SWOP® proofing and printing on U.S. Grade
3 coated publication paper.
Web Coated SWOP 2006 Grade 5 provides SWOP® proofing and printing on U.S. Grade
5 coated publication paper.
U.S. Sheetfed Coated 2 uses specifications designed to produce quality separations using U.S.
inks under the following printing conditions: 350% total area of ink coverage, negative plate,
bright white offset stock.
●
●
●
●
U.S. Sheetfed Uncoated 2 uses specifications designed to produce quality separations using
U.S. inks under the following printing conditions: 260% total area of ink coverage, negative plate,
uncoated white offset stock.
U.S. Web Coated (SWOP) 2 uses specifications designed to produce quality separations
using U.S. inks under the following printing conditions: 300% total area of ink coverage, negative
plate, coated publication-grade stock.
U.S. Web Uncoated 2 uses specifications designed to produce quality separations using U.S.
inks under the following printing conditions: 260% total area of ink coverage, negative plate,
uncoated white offset stock.
Euroscale Uncoated 2 uses specifications designed to produce quality separations using
Euroscale inks under the following printing conditions: 260% total area of ink coverage, positive
plate, uncoated white offset stock.
●
●
Japan Web Coated (Ad) uses specifications developed by the Japan Magazine Publisher
Association for digital proofing of images in the Japanese magazine/advertising market.
Japan Color 2001 Coated uses the Japan Color 2001 specification for type 3 (coated) paper.
It is designed to produce quality separations using 350% total ink coverage, positive film and
coated paper.
●
●
●
Japan Color 2001 Uncoated uses the Japan Color 2001 specification for type 4 (uncoated)
paper. It is designed to produce quality separations using 310% total ink coverage, positive film
and uncoated paper.
Japan Color 2002 Newspaper uses the Japan Color 2002 for Newspapers specification. It
is designed to produce quality separations using 240% total ink coverage, positive film and
standard newsprint paper.
Japan Color 2003 WebCoated is for type 3 coated paper. It is designed to produce quality
separations for standard ISO printing using 320% total ink coverage, positive film, and coated
paper on heat-set web offset presses.
●
●
●
JMPA: Japanese standard for offset press.
Toyo is designed to produce quality separations for Toyo printing presses.
DIC is designed to produce quality separations for Dainippon Ink Company printing presses.
NOTE: These options have no effect if the software defines its own CMYK space, known as
calibrated CMYK or CIEBasedDEFG in PostScript terminology.
RGB color emulation
These options apply to PDF, PostScript, TIFF, and JPEG files. For HP-GL/2 and RTL files, only sRGB and
AdobeRGB are supported.
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If you want to print an RGB image, it must be converted to CMYK data. You might be able to do the
conversion in the software or operating system. To perform this conversion on the printer, use the
following color profiles:
●
None (Native): no emulation. The printer uses its default internal conversion from RGB to
CMYK, without following any color standard. This does not imply that results will be bad.
●
sRGB IEC61966-2.1 emulates the characteristics of the average PC monitor. This standard
space is endorsed by many hardware and software manufacturers, and is becoming the default
color space for many scanners, printers, and software programs.
●
●
ColorMatch RGB emulates the native color space of Radius Pressview monitors. This space
provides a smaller gamut alternative to Adobe RGB (1998) for print-production work.
Apple RGB emulates the characteristics of the average Apple monitor, and is used by a variety
of desktop publishing applications. Use this space for files that you plan to display on Apple
monitors, or for working with old desktop publishing files.
●
Adobe RGB (1998) provides a fairly large gamut of RGB colors. Use this space if you need to
do print-production work that includes a broad range of colors.
Color emulation modes
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Embedded Web Server job queue page
You can manage your printer's job queue from the HP Utility, see Access the HP Utility on page 24, or
The job queue page shows all jobs that are available in the printer job queue. It includes jobs that are
being received, parsed, rendered, printed and already printed.
The following information is displayed for each job:
●
Preview: Click the icon to see the job preview. The job preview is available once the job is
processed.
●
●
●
●
●
●
File name: Click the file name to see the properties of the job.
Status: Gives the current job status.
Pages: Number of pages in the job.
Copies: Number of copies printed.
Date: Date and time the printer received the job.
User: The user's name.
Jobs in the queue can be sorted by any of the information items (except Preview) by clicking on the title
of the corresponding column. You can perform the following operations on one or all jobs in the queue:
●
Cancel: Cancels the selected jobs. You are asked to confirm before the job is canceled. The job
remains stored in the printer, but it is not printed unless you click Reprint.
●
●
●
Hold: Holds the selected jobs until you click Continue to print.
Continue: All selected jobs, which are on hold, continue printing.
Reprint: Prints more copies of a job. Type the number of copies (default 1, maximum 99) and
click Print.
●
●
Move to front: Sends all selected jobs to the top of the job queue.
Delete: Deletes selected jobs from the job queue. You are asked to confirm before the job is
deleted.
●
Refresh: Refreshes the page, ensuring the information is updated.
NOTE: The job queue page does not automatically update.
Job preview
The printer samples all incoming jobs and generates a JPEG file that can be served as a preview of the
job. This preview is available for all languages supported by the printer: PDF, PS, CALS/G4, TIFF and
JPEG.
TIP: Do not send a job for preview with more than 64 pages.
Embedded Web Server job queue page
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Job preview is available once the job is processed. To access the preview page, click the magnifying
glass icon, which appears in the Preview column on the job queue page. The preview page shows the
following job details along with a thumbnail preview of the job:
●
●
●
File name: The file name of the job.
Loaded paper: The type of paper loaded in the printer.
Job dimensions: The dimensions of the job.
To see a larger preview of the job, click either the job thumbnail or the magnifying glass icon, which
appears on the right hand side of the printer image.
NOTE: Browsers without the Macromedia plug-in show the job image as yellow shaded. Browsers
that have the Macromedia flash plug-in version 7 and above shows an enhanced preview of the job
image inside the paper loaded in the printer.
Turn off the job queue
You can turn off the queue in the following ways:
●
From the Embedded Web Server: select Setup tab > Printer settings > Job management
> Queue > Off.
●
From the front panel: select the Setup menu icon
, then Job management options >
Enable queue > Off.
Pause the job queue
To pause the job queue, go to the front panel and select the Job Queue icon
, then Pause
printing.
Select when to print a job in the queue
NOTE: The When To Start Printing options cannot be used with PostScript jobs.
You can select at what point you want to print a file you have in the queue. From the Embedded Web
Server, select Setup tab > Printer settings > Start printing; or, from the front panel, select the
Setup menu icon
, then Job management options > When to start printing.
There are three options you can select:
●
●
●
When After Processing is selected, the printer waits until the whole page has been processed
and then it starts to print. This is the slowest setting but ensures the best print quality in large or
complex prints.
When Immediately is selected, the printer prints the page as it is processed. This is the quickest
setting, but the printer may stop halfway through a print to process data. This setting is not
recommended for complex images with dense color.
When Optimized is selected (this is the default setting), the printer calculates the best time to
begin printing the page. It is usually the best compromise between the After Processing and
Immediately settings.
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Identify a job in the queue
The best way to look at the queue is in the Embedded Web Server (Main tab > Job queue), where
you can manage the queue and get full information on every job (by clicking the name of the file).
However, you can also manage the queue from the front panel. To do so, select the Job Queue icon
, then Job queue, where you can see a list of the jobs in the queue.
Each has an identifier, comprising:
<position in queue>: <image name>
The job currently being printed has a pointing hand icon, jobs already printed have a check mark,
canceled jobs have crosses, processing jobs have a clock and jobs on hold have a warning.
Prioritize a job in the queue
To make any job in the queue the next one to be printed, select it and choose Reprint (in the
Embedded Web Server) or Move to front (in the front panel).
If nesting is turned on, the prioritized job may still be nested with others. If you really want this job to
be printed next, and on its own on the roll, first turn nesting off and then move it to the front of the
queue as described above.
Delete a job from the queue
Under normal circumstances, there is no need to delete a job from the queue after printing it, as it is
removed from the queue as more files are sent. However, if you have sent a file in error, and want to
avoid any chance of it being reprinted, you can simply delete it, by selecting it and choosing Delete
(in the Embedded Web Server or in the front panel).
In the same way, you can delete a job that has not been printed yet.
If the job is currently being printed (Status = printing in the Embedded Web Server, or it is the first job
in the queue in the front panel), and you want both to cancel the job and to delete it, first click the
Cancel icon in the Embedded Web Server, or press the Cancel key on the front panel, and then delete
it from the queue.
Reprint or copy a job in the queue
To reprint or make extra copies of any job in the queue, select the job in the Embedded Web Server
and click the Reprint icon, then specify the number of copies you want. The job is moved to the top of
the queue. To make more than one print of a non-printed job in the queue from the front panel, select
the job and choose Copies, then specify the number of copies required and press the Select key. This
overrides any value set by your software.
NOTE: If Rotate was On when you sent the file, every copy is rotated.
You can reprint an already-printed job from the front panel. Select the Job Queue menu icon
, then
select the job from the queue, then select Reprint.
Identify a job in the queue
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Job status messages
These are the possible job status messages, approximately in the order in which they may be seen:
●
●
Receiving: the printer is receiving the job from the computer
Waiting to process: the job has been received by the printer and is waiting to be rendered (for
jobs submitted through the Embedded Web Server only)
●
●
●
●
Processing: the printer is parsing and rendering the job
Preparing to print: the printer is performing writing system checks before printing the job
Waiting to print: the job is waiting for the print engine to become free to proceed with printing
Waiting for nest: the printer is set up with nesting on and is waiting for other jobs in order to
complete the nest and proceed with printing
●
On hold: the job was sent with the on hold for preview option and is on hold
TIP: Do not send a job for preview with more than 64 pages.
NOTE: If the printer hangs up while printing a job, and the queue facility is turned on, the
partially printed job appears in the queue as on hold when the printer is next turned on. When
you resume the job, it starts printing at the page it was interrupted.
●
●
On hold for paper: the job can't be printed because paper is not loaded in the printer. Load
On hold for accounting: the job can't be printed because the printer requires all jobs to have
an account ID: enter the account ID and then click Continue to resume the job
●
●
●
●
●
●
●
●
●
●
Printing
Drying
Cutting paper
Ejecting page
Canceling: the job is being canceled, but remains in the printer job queue
Deleting: the job is being deleted from the printer
Printed
Canceled: the job has been canceled by the printer
Canceled by user
Empty job: the job does not contain anything to print
Remove a hold
explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue
printing.
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Get printer accounting information
There are various different ways of getting accounting information from your printer.
●
View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics
●
View ink and paper usage for each of your recent jobs by using the HP Utility, see Check ink and
●
Use a third-party application to request printer status, printer usage or job accounting data from
the printer through the Internet. The printer provides data in XML to the application whenever
requested. HP provides a Software Development Kit to facilitate the development of such
applications.
Check printer usage statistics
There are two ways to check your printer's usage statistics.
NOTE: The accuracy of the usage statistics is not guaranteed.
Printer statistics with the Embedded Web Server
1.
2. Go to the Main tab.
3. Select History > Usage.
Printer statistics with the HP Utility
2. Under Windows, go to the Overview tab and click on the Printer usage link.
Under Mac OS, select Information > Printer Usage and click on the Lookup button.
Check ink and paper usage for a job
There are two ways to check ink and paper usage for a job.
NOTE: The accuracy of the usage statistics is not guaranteed.
Ink and paper statistics with the Embedded Web Server
1.
2. Go to the Main tab.
3. Select History > Accounting.
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Ink and paper statistics with the HP Utility
2. Select Job center to view information regarding the most recent jobs.
3. Under Windows, click on the Accounting link.
Under Mac OS, select Job Accounting and click on the Look Up button.
Check ink and paper usage for a job
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Overview
The following step-by-step instructions for printing jobs that use specific software are similar to those at
the HP Knowledge Center on the Web. Consult the Knowledge Center at http://www.hp.com/go/
Z6200/knowledgecenter/ for the most up-to-date information and for additional printing examples,
including RIP scenarios.
Resize an image with Adobe Photoshop CS4
Application settings
1. Open your image in Adobe Photoshop, and then select Image size from the Image menu.
The Image Size dialog box appears.
Set the sizing options.
2.
●
●
Pixel Dimensions: Set the resulting image size
Document Size and resolution: Set the resulting page size and resolution. As a general
guideline, consider setting the resolution according to your print quality setting. Refer to the
following table for guidance.
Print quality setting
Recommended resolution setting
Fast
300
Normal
Best
600–900
1200
●
●
Constrain Proportions: Select this option if you want to preserve height-to-width ratio of
your original image
Resample Image: When an image is resampled, an interpolation method is used to
assign color values to any new pixels that Photoshop creates, based on the color values of
existing pixels in the image. Photoshop uses sophisticated methods to preserve the quality
Overview
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and detail from the original image when you resample. Select from the following resampling
options:
◦
Nearest Neighbor: A fast but less precise method that replicates the pixels in an
image. This method is for use with illustrations that contain edges that are not anti-
aliased, to preserve hard edges and produce a smaller file. However, this method can
produce jagged effects, which become apparent when you distort or scale an image or
perform multiple manipulations on a selection.
◦
◦
Bilinear: A method that adds pixels by averaging the color values of surrounding
pixels. It produces medium-quality results.
Bicubic: A slower but more precise method based on an examination of the values of
surrounding pixels. Using more complex calculations, Bicubic produces smoother tonal
gradations than Nearest Neighbor or Bilinear.
◦
◦
Bicubic Smoother: A good method for enlarging images based on Bicubic
interpolation but designed to produce smoother results
Bicubic Sharper: A good method for reducing the size of an image based on Bicubic
interpolation with enhanced sharpening. This method maintains the detail in a
resampled image. If Bicubic Sharper oversharpens some areas of an image, try using
Bicubic.
3. When you have finished setting the sizing options, click the OK button.
4. Select Print from the File menu.
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5. Select your printer and then click the Page Setup button. The printer properties dialog box
appears.
6. Set the page size and other print options that you want and then click the OK button. For more
Print a color photo with Photoshop CS2
This example uses Adobe Photoshop CS2 under Windows XP. The color management is done by
Photoshop.
Initial recommendations:
1.
●
●
Select an appropriate paper type for the job.
The paper type should be calibrated and profiled with the printer and the print-quality level
●
To obtain a correct preview of the printed image, the monitor should also be profiled.
2. Open Adobe Photoshop CS2.
3. On the Edit menu, select Color Settings.
●
●
●
●
●
Make sure that More Options are displayed.
In Color Management Policies, select Preserve Embedded Profiles.
In Profile Mismatches, select Ask When Opening and Ask When Pasting.
In Missing Profiles, select Ask When Opening.
In Conversion Options, click the More Options button to open Conversion Options,
and then select Intent > Perceptual.
●
Click the OK button.
Print a color photo with Photoshop CS2
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4. On the File menu, select Open to open the image.
●
If the document has an embedded color profile that does not match the current working
space, select Use the embedded profile. Otherwise, select Assign working space.
If the image colors do not look right, try assigning it to other color spaces by selecting Edit >
Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are
satisfied.
●
Click the OK button.
5. On the File menu, select Print with Preview.
●
●
●
●
●
●
●
●
●
●
●
Select Page Setup.
Select the printer (for example, HP Designjet Z6200ps 1524-mm).
In Paper size: select the size of the paper that is currently loaded in the printer.
In Orientation: select the orientation of your image on the paper (portrait or landscape).
Click the OK button.
Set the Position and the Scaled Print Size that you want.
Make sure that More Options are displayed.
Click the Color Management tab.
In Print: select Document.
Select Options > Color Handling, and then select Let Photoshop Determine Colors.
Select Options > Printer Profile, and then select the correct profile for your printer and
paper type.
●
Click the Print button.
Select the driver settings.
6.
●
●
In Printer: select the printer (HP Designjet Z6200ps 1524-mm).
Click the Paper Type/Quality tab, and then specify these options:
◦
◦
In Paper Type: select the paper type that is currently loaded in the printer.
In Quality Options: select Standard options and drag the slider to Quality.
●
●
Click the Color tab, and then specify these options:
◦
◦
Select Print in Color.
In Color Management: select Application Managed Colors.
Click the Print button.
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Print a draft for revision with the correct scale
Using Adobe Acrobat
In the Acrobat window, check the plot size by positioning your cursor near the bottom left corner
of the screen.
1.
2. Select File and then select Print.
NOTE: The page size is not automatically selected according to the drawing size.
Print a draft for revision with the correct scale
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3. To keep the scale, set Page Scaling to None (which is not the default setting).
4. Click the Properties button.
5. Select the Document size and Print Quality you want to use. Click the Custom button if you
want to define a new custom paper size.
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6. Click the Features tab, and then select Autorotate.
7. Click the OK button and check that the print preview in the Print dialog box looks correct.
8. Click OK again to print.
Reprint a job with consistent colors
This scenario explains how to get consistent colors from print-to-print.
NOTE: HP supports color consistency between print jobs printed with the same printer models, using
the same paper type.
Scenario 1
Reprint a job with consistent colors by using the same printer.
Reprint a job with consistent colors
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To ensure color consistency when reprinting the job, use the same paper type.
Check that the color calibration is valid for the paper type that is loaded. On the front pane, select
the icon, and then select View loaded paper. In the Paper information window,
1.
check that Color Calibration is OK. If the status of the Color Calibration is Pending or
Recommended, perform a color calibration from the HP Color Center, or on the front panel.
2. Reprint a job: Through the Embedded Web Server, go to the Job queue, select the job you want
to reprint, and then click the Reprint button.
A file can also be printed again if was stored in the printer. Through the Embedded Web Server,
go to Stored jobs in printer, select the job you want to print, and then click the Print button.
Scenario 2
Reprint a job by using two HP Designjet Z6200 printers.
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To ensure color consistency when reprinting the job, use the same paper type.
Check that the color calibration is valid for the paper type that is loaded in both printers. On the
front panel, select the icon, and then select View loaded paper. In the Paper
1.
information window, check that Color Calibration is OK. If the status of the Color
Calibration is Pending or Recommended, perform a color calibration from the HP Color
Center, or on the front panel.
Print the jobs.
2.
Use ESRI ArcGIS 9 to print a map
ArcGIS is a scalable system of software for geographic data creation, management, integration,
analysis, and dissemination for every organization, from an individual to a globally distributed network
of people.
The software always sends RGB data to the printer driver. Select from several different printer engines.
The printer engine determines the format and method that ArcMap uses to send the print job to the
printer. One to three options are available, depending on license and printer configurations.
●
Windows is the default and is always available, regardless of the printer that is in use. It allows
the software to use the installed HP-GL/2 and RTL driver
●
PostScript is available only if your printer supports PostScript and when the PostScript driver has
been selected in the Name section. This allows you to output the file as a PostScript file. This
option might be useful in certain specific cases, but in general it is not recommended.
●
ArcPress is an extension that can be purchased for printing from ArcGIS. It is a software RIP that
takes the original metafile and applies raster to it before sending it to the printer, so that the
printer does not need to. This is beneficial because some printers cannot apply raster or do not
have enough memory to process large jobs. Always use ArcPress with HP RTL (RGB) TrueColor.
Use the Windows printer engine
1. Make sure that you have installed the HP-GL/2 and RTL driver.
2. When you are ready to print, select File > Page and Print Setup, and select the HP-GL/2 and
RTL driver.
Use ESRI ArcGIS 9 to print a map
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3. Click the Properties button and configure the driver as follows.
●
●
On the Paper/Quality tab, set Print Quality to Quality.
On the Color tab, clear the Print In Grayscale check box, and set Printer managed
colors to sRGB in the Source profile drop-down menu.
4. Click the OK button.
5. Select File > Print.
●
●
Printer Engine: select Windows Printer.
Output Image Quality (Resample Ratio): this setting alters the number of pixels that
are sampled when an ArcMap print file is generated. It determines how many pixels in the
map document are used to create the file that goes to the printer.
◦
◦
◦
Fast = 1:5
Normal = 1:3
Best = 1:1 (as is)
Selecting Best requires a lot of printer resources to process the print job, and might cause
long processing times and generate out-of-memory messages, depending on the map size. If
you experience these issues, select an Output Image Quality that is lower than Best. You will
gain no advantage in print quality when you send an image that has resolution higher than
the printer's input resolution.
6. Click the OK button to print.
Use the ArcPress printer engine
Even though it will function only as a port, you must have the driver that you need installed.
1.
2. When you are ready to print, select File > Page and Print Setup, select the driver (the driver
settings have no effect), and click the OK button.
3. Select File > Print.
●
Printer Engine: select ArcPress.
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●
Click the Properties button, select the HP RTL (RGB) TrueColor driver, and select the
resolution to be sent to the printer.
●
Click the Color Adjustment tab if you want to adjust gamma, brightness, contrast, or
saturation. You can preview the changes.
4. To print, click the OK button both in this dialog box and in the Print dialog box.
Use ESRI ArcGIS 9 to print a map
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Clean the exterior of the printer
Use a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap to
clean the outside of the printer and all other parts of the printer that you regularly touch as part of
normal operation (for example, ink cartridge drawer handles).
WARNING! To avoid an electric shock, make sure that the printer is turned OFF and unplugged
before you clean it. Do not let water get inside the printer.
CAUTION: Do not use abrasive cleaners on the printer.
Clean the platen
You should clean your printer's platen every few months, or when necessary.
NOTE: If you print on wide paper after having printed on narrower paper, you might find that the left
side of the platen has become dirty. If this contaminated section of the platen is not cleaned, it might
leave marks on the back of the paper.
WARNING! Be careful not to damage the paper-advance sensor when cleaning the platen. The
sensor is the very small rectangular window found near the sixth platen roller from the right. See Clean
Follow these instructions to clean the platen.
Open the printer window.
1.
2.
3. With a dry brush, remove ink deposits from the cutter groove.
Clean the exterior of the printer
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With the same dry brush, remove ink deposits from the platen surface.
4.
5. Use a clean, absorbent lint-free cloth that has been slightly dampened with isopropyl alcohol to
wipe loosened ink deposits from the platen.
CAUTION: Do not use commercial cleaners or abrasive cleaners. Do not wet the platen directly,
because you will leave too much moisture behind.
Use the damp cloth to clean the cutter ramp.
6.
Use a dry cloth to clean the exposed part of the wheels. Ideally, you should clean the entire
circumference of these wheels.
7.
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Clean the paper-advance sensor window
The paper advance sensor is the very small rectangular window (less than 1 cm² in size and shown in
the following graphic) near the sixth platen roller from the right.
You should clean the paper-advance sensor window every six months, and whenever you experience
print-quality issues.
Use a clean, absorbent, lint-free cloth, slightly dampened with isopropyl alcohol, to wipe any dust
and loosened ink deposits very gently from the sensor window.
2.
Under ambient light, a clean sensor window shows a violet-colored reflection that extends
uniformly across the entire surface. To see this reflection, look closely at the sensor window and
slightly change your viewing angle.
3.
4.
Wait 3–4 minutes before reloading the paper to ensure that the alcohol has evaporated
completely.
Lubricate the printhead carriage
The printhead carriage occasionally (about once a year) needs lubrication so that it continues to slide
easily along the slider rod.
1.
To gain access to the carriage, go to the front panel and select the
icon, and then select
Replace printheads. The carriage slides to the middle section of the printer.
CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it
attempts to return to its home position on the right.
Clean the paper-advance sensor window
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Open the printer window and apply a few drops of multi-purpose lubricating oil to the pads on
either side of the carriage.
2.
NOTE: A roller lubrication kit can be ordered if necessary as part of the Printer Maintenance Kit.
Apply a few drops of oil directly to the slider rod on either side of the carriage.
Close the printer window.
3.
4.
Maintain the ink cartridges
During the normal lifetime of a cartridge, no specific maintenance is required. However, in order to
maintain the best print quality, you should replace a cartridge when it has reached its expiration date,
which is the manufacturing date marked on the cartridge plus 30 months.
Perform preventive maintenance
During the life of your printer, components that are used constantly can wear out.
To avoid having these components degrade to the point that the printer breaks down, the printer keeps
track of the number of cycles that the printer carriage makes across the axis of the printer, and also
monitors the total quantity of ink used.
The printer uses these numbers to track the need for preventive maintenance, and displays one of the
following messages on the front panel:
●
●
Maintenance #1 required
Maintenance #2 required
These messages mean that some components are nearing the end of their lives. You can continue
printing for quite some time, depending on your use of the printer. However, HP strongly recommends
that you contact your customer service representative and arrange for a preventive maintenance visit.
The service engineer can then replace the worn parts onsite, which will prolong the life of the printer.
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The benefits of arranging a service engineer's visit when these messages appear on the front panel are
two-fold:
●
The printer components can be replaced at a time that is convenient for you, and so will not
disturb your daily workflow.
●
When the service engineer performs a preventive maintenance visit, replaces several parts at
once. This eliminates the need for repeat visits.
Move or store the printer
If you need to move your printer or store it for an extended period of time, prepare it correctly to avoid
possible damage.
Do not remove the ink cartridges, printheads or printhead cleaners.
Make sure that no paper is loaded.
1.
2.
3. Make sure that the printhead carriage is located in the service station (at the right end of the
printer).
4. Make sure that the Ready message appears on the front panel.
Turn off the power by using the Power key on the front panel.
Also switch off the power switch at the rear of the printer.
5.
6.
7.
Disconnect the power cable and any cables that connect the printer to a network, a computer, or
a scanner.
If you have a take-up reel installed, remove the take-up reel sensor and cable-housing unit from the
foot of the printer stand. For your convenience, you can place the sensor and cable-housing unit
on the printer-stand crossbar and use the blue, plastic screw to affix the housing unit to the leg of
the stand, while you move the printer. See the illustration below. When reinstalling the housing
unit, make sure that the wheel on the foot of the printer stand is pointing forward.
8.
NOTE: If the printer or ink cartridges are moved from a cold location to a warm and humid
location, water from the atmosphere can condensate on the printer parts and cartridges and can
result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours
before turning on the printer or installing the ink cartridges, to allow the condensate to evaporate.
TIP: Because preparing and purging the printheads uses both time and ink, you are strongly
recommended to leave the printer always on or in sleep mode, whenever possible, to maintain the
health of the printheads. In both cases, the printer wakes up from time to time to maintain the
printheads. Thus you can avoid going through lengthy preparation processes before using your
printer.
Move or store the printer
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Update the printer firmware
The printer's various functions are controlled by software that resides in the printer, also known as
firmware.
From time to time, firmware updates from Hewlett-Packard become available. These updates increase
the printer's functionality and enhance its features.
Firmware updates can be downloaded from the Internet and installed in your printer in the following
ways. Use the method that you find most convenient.
●
In Windows, open the HP Utility, select your printer, click the Support tab, and then select
Firmware Update.
●
●
In Mac OS, open the HP Utility, select Support and then select Firmware Update.
Through the printer's Embedded Web Server, click the Setup tab and then select Firmware
update.
Follow the onscreen instructions to download the firmware file and store it on your hard disk. Then
select the downloaded file and click Update.
The firmware includes a set of the most commonly used paper presets. Extra paper presets can be
If you experience very slow progress while uploading the firmware file to the printer, the reason could
be that you are using a proxy server. In that case, try bypassing the proxy server and accessing the
Embedded Web Server directly.
●
In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN
Settings, and select the Bypass proxy server for local addresses check box.
Alternatively, for more precise control, click the Advanced button and add the printer's IP
address to the list of exceptions, for which the proxy server is not used.
●
In Safari for Mac OS, go to Safari > Preferences > Advanced and click the Proxies:
Change Settings button. Add the printer's IP address or its domain name to the list of
exceptions, for which the proxy server is not used.
Change the ink absorber
An alert appears on the printer front panel when the ink absorber is reaching its maximum saturation
and again when the absorber should be changed.
NOTE: The absorber can become excessively dry and fail to function correctly in climates where the
relative humidity is consistently below 25%.
CAUTION: A saturated or excessively dry ink absorber can cause severe damage to the printheads
and other parts of the printer. HP strongly recommends that you promptly change the ink absorber
when alerted.
Remove the ink absorber
An ink absorber and disposable plastic gloves are included in the maintenance kit that can be ordered
for your printer.
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1.
2.
On the printer's front panel, select the
Open the printer window.
icon, then select Replace ink absorber.
3. Identify the left spittoon.
Locate the ink absorber.
4.
Lift the tab that extends from the front edge of the absorber.
5.
NOTE: Use the disposable plastic gloves to avoid getting ink on your hands.
Change the ink absorber
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Lift the tab on the absorber until it is clear of the spittoon and you can easily grip the tab.
6.
7. Lift and remove the absorber from the spittoon.
Dispose of the soiled ink absorber according to your local regulations.
8.
Insert the ink absorber
Grip the new ink absorber as shown.
1.
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Insert the back edge of the absorber into the fitting in the spittoon.
2.
3. Use your thumb to slide the absorber to the back of the fitting in the spittoon.
Push down on the tabbed edge until you hear the absorber click into place. Make sure that the top
of the ink absorber is seated flatly and that none of the corners are higher than the plane of the
platen.
4.
Press the OK key on the front panel. The printer verifies that the ink absorber is correctly seated. If
the front panel shows a message that it is not seated correctly, remove the ink absorber, insert it
again, and then press the OK key.
5.
Secure disk erase
The printer's hard disk is used as a temporary storage area for print jobs. The Secure Disk Erase facility
can completely erase your information from the hard disk to protect it from unauthorized access. You
can choose to erase particular files, or the whole hard disk.
Secure disk erase
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Secure Disk Erase provides three different levels of security:
●
Non-Secure Fast Erase: all pointers to the information are erased. The information itself
remains on the hard disk until the disk space it occupies is needed for other purposes, and it is
then overwritten. While it remains on the disk, it is difficult for most people to access, but may be
accessed using software designed for the purpose. This is the normal method in which files are
erased on most computer systems; it is the fastest method but the least secure.
●
●
Secure Fast Erase: all pointers to the information are erased, and the information itself is also
overwritten with a fixed character pattern. This method is slower than Non-Secure Fast Erase, but
more secure. It may still be possible to access fragments of the erased information by using special
tools to detect residual magnetic traces.
Secure Sanitizing Erase: all pointers to the information are erased, and the information itself is
repetitively overwritten using an algorithm designed to eliminate any residual traces. This is the
slowest method, but the most secure. Secure Sanitizing Erase meets the US Department of Defense
5220-22.m requirements for clearing and sanitization of disk media. This is the default security
level when using Secure Disk Erase.
Secure Disk Erase is one of the facilities provided by Web JetAdmin, which is HP's free Web-based
If you have difficulty in using Secure Disk Erase from Web JetAdmin, please contact HP Support. See
NOTE: If you choose to erase the whole hard disk, you may be asked to restart the printer several
times during the process, which will take about 6 hours with Secure Disk Erase or 24 hours with Secure
Sanitizing Erase.
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12 Accessories
Order accessories
The following accessories can be ordered for your printer.
Name
Product number
HP Designjet HD Scanner
CQ654A
CQ745A
Q6715A
CN501A
CQ752A
Q6714A
CQ753A
CQ754A
J7961G
HP Designjet PostScript®/PDF Upgrade Kit
HP Designjet Z6100/Z6200 User Maintenance Kit
HP Designjet External Hard Disk
HP Designjet Z6200 1067-mm (42-in) Take-up Reel
HP Designjet 1524-mm (60-in) Media Bin
HP Designjet 1067-mm (42-in) Spindle
HP Designjet 1524-mm (60-in) Spindle
HP Jetdirect 635n IPv6/IPsec Print Server
The following software can be downloaded for your printer.
Name
Download from
HP Instant Printing Pro
Serif PosterPro
HP Designjet accounting tool
Order accessories
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General advice
Use the following approach when you have any print-quality problem:
●
To achieve the best performance from your printer, use only genuine HP supplies and accessories,
whose reliability and performance have been thoroughly tested to give trouble-free performance
●
Make sure that the paper type that you select on the front panel is the same as the paper type that
is loaded in the printer. Make sure that the paper type has been calibrated. Also make sure that
the paper type that you select in your software is the same as the paper type that you loaded in
the printer.
CAUTION: If you have the wrong paper type selected, you might experience poor print quality
and incorrect colors, and damage to the printheads might occur.
●
Make sure that you are using the most appropriate print-quality settings for your purposes. See
Select print quality on page 82. You are likely to see lower print quality if you have moved the
print-quality slider to the Fast end of the scale, or set the custom quality level to Fast.
●
●
●
Make sure that your environmental conditions (temperature, humidity) are in the recommended
Make sure that your ink cartridges and printheads have not passed their expiration dates. See
Avoid touching the paper while printing is in progress.
Troubleshooting tools
To access the troubleshooting tools in the Embedded Web Server, select the Support tab. The first two
tools can also be accessed from the front panel's Image quality maintenance menu.
Optimize print quality
This option ensures that printer and supplies are adjusted to deliver optimum print quality. Click Next
to execute all calibration and recovery routines automatically. The whole process consumes 80 cm
(31.5 in) of paper and may take up to 20 minutes.
NOTE: This option can also be selected from the front panel. From the main menu, select
Optimize print quality.
, then
General advice
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Optimization suggested actions
This option suggests a series of recommended actions to improve print quality, based on the results of
internal checks. These actions may include reseating a printhead, changing paper to run a specific
calibration, cleaning some printer component, etc. Execute them in the proposed order.
TIP: Use this option if you want to save time by acting directly on the causes of your problem, or if
your problem persists after the automatic Optimize print quality process.
NOTE: This option can also be selected from the front panel. From the main menu, select
Optimization suggested actions.
, then
Most-common issues resolution
This option is designed to help you resolve some of the most common print-quality issues that users
encounter in large-format printing:
●
●
●
●
Dark or light horizontal lines across the image (banding)
Graininess
Poor line quality
Inaccurate colors
In the first window, select the print-quality issue that you are experiencing and click Next.
A list of suggestions for corrective action appears along with help to guide you through each action.
Lines are too thick, too thin, or missing
1. Check that the paper type that you have loaded corresponds to the paper type that you selected
on the front panel and in your software.
2. Make sure that you are using the appropriate print-quality settings for your purposes. See Select
If you are using a HP-GL/2 driver and the resolution of your image is greater than the printing
resolution, you might notice a loss of line quality. You can find the Max. Application
Resolution option on the Windows driver Advanced tab, under Document Options >
Printer Features. If you change this option, reprint your job if the problem has been solved.
3.
4. If lines are too thin or missing, print the Image Diagnostics Print. See The Image Diagnostics Print
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job if the problem has been solved.
5.
6.
Select the
icon on the printer's front panel, and then View loaded paper to see the paper-
advance calibration status. If the status is PENDING, perform a paper-advance calibration. See
If the problem persists after you complete these actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
Use the following procedure if lines in your image appear stepped or jagged when printed:
1. The problem might be inherent in the image. Try to improve the image within the software
program that you are using to edit it.
Make sure that you are using appropriate print-quality settings. See Select print quality
2.
3.
If you are using an HP-GL/2 driver, hange your image-rendering resolution to 300 dpi or 600
dpi, depending on your printing need. The Max. Application Resolution option in the
Windows driver dialog's Advanced tab, under Document Options > Printer Features.
Parts of lines or text are missing
A high-quality large-format print job often requires a large amount of data, and in some specific
workflows, the output might not look like you expected. Here are some suggestions to help you to avoid
this problem:
●
●
●
●
●
●
Select a smaller page size and scale to the final page size in the driver or on the front panel.
Save the file in another format, such as TIFF or EPS, and open it in another program.
Use a RIP to print the file.
Reduce the resolution of the bitmap images in your software.
Select a lower print quality in order to reduce the resolution of the printed image.
On the Advanced tab of the Windows driver dialog, select Document options, Printer
features, and then establish the following settings:
◦
◦
Set Send job as bitmap to Enabled (HP-GL/2 driver only).
Set Max. Application resolution to 300.
NOTE: These settings are described for troubleshooting purposes only and might adversely
affect the final output quality or the time necessary to generate the print job. Therefore, restore
these settings to their default values if they do not help to solve the problem.
Lines appear stepped or jagged
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Lines are printed double or in the wrong colors
This problem can have various visible symptoms:
●
Colored lines are printed double, in different colors.
●
The borders of colored blocks are the wrong color.
Use these steps to correct this kind of problem:
1.
Lines are blurred (ink bleeds from lines)
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Humidity can cause ink to soak into the paper, making the lines look blurred and fuzzy. Try the
following remedies:
1. Make sure that your environmental conditions (temperature, humidity) are suitable for high-quality
Check that the paper type that you select on the front panel is the same as the paper type that you
2.
3.
are using. To check, select the
icon from the printer's front panel, and then select View
loaded paper.
Try changing to a heavier paper type, such as HP Heavyweight Coated Paper, HP Super
Heavyweight Coated Paper, or Digital Fine Art paper.
4. If you are using glossy paper, try changing to a different type of glossy paper.
5.
Lines are slightly warped
The paper itself might be warped. This can happen if it has been used or stored in an extreme
Dark or light horizontal lines across the image
(banding)
Try the following remedies if your printed image suffers from added horizontal lines as shown (the color
may vary):
Make sure that the paper type you have loaded corresponds to the paper type that you select on
the front panel and in your software.
1.
2.
Make sure that you are using appropriate print-quality settings for your purposes. See Select print
quality on page 82. In some cases, you can overcome a print-quality problem merely by selecting
a higher print-quality level. For instance, if you have set the print-quality slider to Fast, try setting it
to Best. If you change the print-quality settings, reprint your job if the problem has been solved.
3.
Lines are slightly warped
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Check the paper-advance calibration status on the front panel. If the status is PENDING, you
4.
job if the problem has been solved.
If the problem persists, contact your customer service representative for further support.
The image is grainy
1. Check that the paper type you have loaded corresponds to the paper type that you select on the
front panel and in your software.
Check that you are printing on the correct side of the paper.
2.
3.
Make sure that you are using appropriate print-quality settings. See Select print quality
on page 82. In some cases, you can overcome a print-quality problem merely by selecting a
higher print-quality level. For instance, if you have set the print-quality slider to Fast, try setting it
to Best. Alternatively, you could try unidirectional printing. If you change the print-quality settings,
reprint your job if the problem has been solved.
job if the problem has been solved.
4.
5. Check the paper-advance calibration status on the front panel. If the status is PENDING, you
If the problem persists, contact your customer service representative for further support. See HP
The image has a metallic hue (bronzing)
Bronzing describes an image that has a metallic hue when it is viewed from specific angles. Bronzing
occurs most commonly when you print pigmented inks on non-matte paper, such as photo paper. If you
are using standard print-quality options and the image contains the bronzing effect, move the slider to
If you are experiencing bronzing when printing grayscale images on glossy paper, try using the Full
Set of Inks printing option. To do so from the Windows driver, click the Color tab and select Print
In Grayscale, and then select the Full Set of Inks option from the drop-down menu.
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The printed output is not flat
If the paper does not lie flat when it comes out of the printer, but instead contains shallow waves, you
are likely to see defects in the printed image, such as vertical stripes. This can happen when you use
thin paper that becomes saturated with ink.
Make sure that the paper type you have loaded corresponds to the paper type that you select on
the front panel and in your software.
1.
2.
Try changing to a thicker paper type, such as HP Heavyweight Coated Paper, HP Super
Heavyweight Coated Paper, or thicker Digital Fine Art papers.
The print smudges when touched
The black ink pigment can smudge when a finger or pen touches it. This is particularly noticeable on:
vellum, translucent bond, films, productivity photo paper, and natural tracing paper.
Try these remedies to reduce the smudging:
●
Try to print in an environment that is not too humid for the printer. See Environmental specifications
●
Change pure black objects in your image to a dark color, such as dark brown, so that they are
printed with colored inks instead of black ink.
●
●
Use HP Heavyweight Coated Paper.
Ink marks appear on the paper
This problem can occur for several different reasons.
Smears on the front of coated paper
If a lot of ink is used on coated paper, the paper absorbs the ink quickly and expands. As the
printheads move over the paper, the printheads come into contact with the paper and smear the printed
image.
The printed output is not flat
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Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key on the
front panel and also cancel the job from your computer software. Otherwise the soaked paper might
damage the printheads.
Try the following suggestions to avoid this problem:
●
●
●
If the image you are printing contains intense color, try using HP Heavyweight Coated Paper.
Try to increase the margins by relocating the image within the page by using your software
application.
●
If necessary, try changing to a non-paper-based material such as transparent film.
Smears or scratches on the front of glossy paper
Glossy paper can be extremely sensitive to the bin or to anything else that it contacts soon after
printing. This depends on the amount of ink that has been deposited on the paper and the
environmental conditions at the time of printing. Avoid any contact with the paper surface and handle
the print with care.
Ink marks on the back of the paper
Ink residue on the platen or the input rollers is likely to mark the back of the paper. See Clean the
Defects near the top of a print
In a defect that affects only the start of a print, within 5.5 cm (2.2 in) of the leading edge of the paper,
a band of inconsistent color appears:
Use these steps to avoid this problem:
1. The easiest solution may be to increase the margins by relocating the image within the page in
your software application, so that the area of the paper affected by the problem (at the start of the
page) will be blank.
2.
3.
Make sure that you are using appropriate print-quality settings. See Select print quality
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Colors are inaccurate
If the colors of your print do not match your expectations, try the following remedies:
1. Check that the paper type you have loaded corresponds to the paper type that you selected on the
front panel and in your software. At the same time, check the color-calibration status. If the status
is RECOMMENDED or OBSOLETE, you should perform color calibration. See Color calibration
on page 101. If you have made any changes, reprint your job if the problem has been solved.
2. Check that you are printing on the correct side of the paper.
Make sure that you are using the appropriate print-quality settings. See Select print quality
change the print-quality settings, reprint your job if the problem has been solved.
3.
4. If you are using Application Color Management, make sure that the color profile that you are
using corresponds to the selected paper type and print-quality settings. If you have doubts about
5. If the problem consists of color differences between your print and your monitor, follow the
instructions in the “How to calibrate your monitor” section of the HP Color Center. Reprint your job
if the problem has been solved.
6.
7.
by-step color assistance with different software programs (English language content only).
If the problem persists, contact your customer service representative for further support. See HP
PANTONE* colors are inaccurate
Colors between different HP Designjets do not match
If you print an image on two different printer models (for instance, on an HP Designjet Z6200 printer
series and an HP Designjet 5500 printer series), the colors of the two prints might not match well.
Matching two printing devices that use different ink chemistry, paper chemistry, and printheads is
unlikely to be completely successful. Use the information provided here is to attempt to make one printer
match another.
Colors are inaccurate
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Print with PostScript drivers
The situation describes printing with the PostScript driver installed for that printer. In this example, we
are using an HP Designjet Z6200 printer series and an HP Designjet 5500 printer series.
Check that both printers have the most recent firmware version. See Update the printer firmware
1.
2. Check that you have the most recent printer driver for both printers. Download the latest versions
Make sure that Color Calibration is turned on. On the front panel of the HP Designjet Z6200,
select the icon, and then select Printer configuration > Color calibration > On.
3.
4. Load the printers with the same type of paper.
5. Check that the Paper Type setting on the front panel corresponds to the paper that you have
loaded.
6. Use you normal settings to print your image on the HP Designjet 5500.
7. Now prepare to print the same image on the HP Designjet Z6200.
In your software, set the color space of the image to emulate the HP Designjet 5500 and the
specific paper type that you used in that printer. The data sent to the driver must be already
converted to this emulation color space, which is a CMYK color space. See the online help for the
software program to find information about how to do this. In this way, the Z6200 will emulate
the colors that the 5500 can produce when printing on that paper type.
In the PostScript driver for the HP Designjet Z6200, go to the Color Management section and set
the CMYK input profile to the same HP Designjet 5500 color space that you selected in the
software (the emulation color space).
8.
9. Print the image on the HP Designjet Z6200.
Print with HP-GL/2 drivers
The situation describes printing with the HP-GL/2 driver installed for that printer.
Check that both printers have the most recent firmware version. See Update the printer firmware
1.
Check that you have the most recent printer drivers for both printers. You can download the latest
2.
3. Make sure that Color Calibration is turned on. On the front panel of the HP Designjet Z6200
printer series, select the icon, then Printer configuration > Color calibration > On.
Load the printers with the same type of paper.
4.
5.
Check that the Paper Type setting on the front panel corresponds to the paper you have loaded.
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6. In the HP-GL/2 driver for the HP Designjet Z6200, click the Color tab, and select Printer
Emulation from the list of color management options. Then select the HP Designjet 5500 from
the list of emulated printers.
7. In the HP-GL/2 driver for the HP Designjet 5500, click the Options tab, and then select Manual
Color > Color Control > Match Screen. Also click the Paper Size tab, and then select
Paper Type.
Print the same HP-GL/2 file
The situation describes how to produce an HP-GL/2 file (also known as a PLT file) with the HP-GL/2
driver installed for one printer that you intend to send to another printer.
Check that both printers have the most recent firmware version. See Update the printer firmware
1.
Make sure that Color Calibration is turned on. At the front panel of the HP Designjet Z6200, select
2.
the
icon, then Printer configuration > Color calibration > On.
3. Load the printers with the same type of paper.
Check that the Paper Type setting on the front panel corresponds to the paper you have loaded.
4.
5.
If you have an HP-GL/2 file for an HP Designjet 5500 and you want to print it on an HP Designjet
Z6200, use the Embedded Web Server or the front panel.
●
●
Through the Embedded Web Server: leave the color options set to Default.
On the front panel: select the
icon, and then select Printing preferences > Color
options > Emulate printer > HP Designjet 5500 Series.
For other HP Designjet printers, set both printers to match the screen colors (sRGB, if that is
available), as when printing with separate HP-GL/2 drivers.
The output is completely blank
If the front-panel graphic language setting is Automatic (the default), try the other settings:
PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file, and so on. Then send the file again.
When you have finished this particular print, remember to reset the graphic language to Automatic.
The output contains only a partial print
●
If you pressed Cancel before the printer received all the data, you ended the data transmission
and will have to print the page again.
●
The I/O timeout setting might be too short. This setting determines how long the printer waits for
the computer to send more data, before deciding that the job is finished. On the front panel,
increase the I/O timeout setting to a longer period and then send the print again by selecting
the Connectivity menu icon
, then Advanced > Select I/O timeout.
●
A communications problem between your computer and the printer might exist. Check your USB or
network cable.
The output is completely blank
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●
●
Check that your software settings are correct for your current page size (for example, long-axis
prints).
If you are using network software, make sure that it has not timed out.
The image is clipped
Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and
the printable area as described by your software. You can often identify this kind of problem before
●
Check the actual printable area for the paper size that you have loaded.
printable area = paper size – margins
●
Check what your software understands to be the printable area (which it might cite as "printing
area" or "imageable area"). For example, some software programs assume standard printable
areas that are larger than those used in this printer.
●
If you have defined a custom page size that has very narrow margins, the printer might impose its
own minimal margins and clip your image slightly. You might want to use a larger paper size. See
●
●
●
●
If your image contains its own margins, you might be able to print it successfully by using the Clip
If you are trying to print a very long image on a roll, make sure that your software can print an
image of that size.
You might have asked to rotate the page to landscape orientation on a paper size that is not
sufficiently wide.
If necessary, reduce the size of the image or document in your software, so that it fits between the
margins
Other explanations exist for a clipped images. Some programs, such as Adobe Photoshop, Adobe
Illustrator, and CorelDRAW, use an internal 16-bit coordinate system which means that they cannot
handle an image of more than 32,768 pixels. If you try to print a larger image, the bottom of the
image will be clipped. To print the entire image, try these suggestions:
●
If you are using an HP-GL/2 driver, you can reduce the resolution so that the whole image
requires fewer than 32,768 pixels. The Windows driver includes an option called Max.
Application Resolution, which reduces the resolution automatically. The option is on the
Advanced tab, under Document Options > Printer Features.
●
●
Save the file in another format, such as TIFF or EPS, and open it in another program.
Use a RIP to print the file.
The image is in one portion of the printing area
●
In the software, have you selected a page size that is too small?
●
Does your software read the image as being in one portion of the page?
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The image is unexpectedly rotated
On the front panel, select the
icon, and then select Printing preferences > Paper options >
Rotate. Check that the setting is what you wanted.
For non-PostScript files: if Nesting is On, pages are sometimes automatically rotated to save paper.
The print is a mirror image of the original
On the front panel, select the
icon, and then select Printing preferences > Paper options >
Enable mirror image. Check that the setting is what you wanted.
The print is distorted or unintelligible
●
The interface cable that is connecting your printer to your network (or to your computer) might be
faulty. Try another cable.
●
On the front panel, select the
icon, and then select Printing preferences > Select
graphics language. If the language setting is Automatic (the default), try the other settings:
PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file, on so on. Then send the file
again.
●
Depending on the software, drivers, and RIPs that you are using with your printer, different ways
to solve this problem exist. Refer to the vendor's user documentation for details.
One image overlays another on the same print
The I/O timeout setting might be too long. On the front panel, decrease the setting and print again.
Select the Connectivity menu icon
, then Advanced > Select I/O timeout.
Pen settings seem to have no effect
●
You have changed the settings on the front panel by selecting the
icon followed by Printing
preferences > HP-GL/2 > Define palette, but did not select that palette in Printing
preferences > HP-GL/2 > Select palette.
●
To enable the software-driven pen settings, go to the front panel and select the
icon followed
by Printing preferences > HP-GL/2 > Select palette > Software.
The image is unexpectedly rotated
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The image has a wood-grain appearance
(aeroworms)
Aeroworms are wavy, horizontal bands produced by air-induced dot placement error (DPE). In extreme
cases, aeroworms give the image a wood-grain appearance. The problem occurs most commonly on
print jobs that are set for low-quality and high-speed. It does not occur when the custom print-quality
setting is set to “best.”
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The paper cannot be loaded successfully
Here are a few things to check if you cannot successfully load the paper.
●
The paper might be loaded at an angle (skewed or mislocated). Make sure that the right edge of
the paper is aligned with the half-circle on the right-hand side of the platen, and that the leading
edge of the paper is aligned with the metal bar in the platen.
●
●
The paper might be crumpled or warped, or have irregular edges.
If the paper jams in the paper path to the platen, the leading edge of the paper might not be
straight or clean. Remove the initial 2 cm (1 in) of paper from the roll and try again. This might be
necessary even with a new roll of paper.
●
●
Make sure that the spindle is correctly inserted.
Make sure that the paper is correctly loaded on the spindle, and that it loads over the roll towards
you.
●
Check that the paper is wound tightly on the roll.
The paper has jammed
When a jam occurs, the Possible paper jam message usually appears in the front panel, with one
of two error codes:
●
●
81:01 indicates that paper cannot advance into the printer.
86:01 indicates that the printhead carriage cannot move from side to side.
Check the printhead path
1. Turn off the printer at the front panel, then also switch off the power switch at the rear.
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Open the printer window.
2.
3. Try to move the printhead carriage out of the way.
Lift the paper-load lever as far up as it will go.
4.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
Carefully pull the remainder of the roll down and out of the printer.
7. Turn on the printer.
6.
The paper has jammed
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8.
9.
If some paper continues to cause an obstruction within the printer, it can often be cleared by
loading a rigid paper type into the printer.
If you find that you have print-quality problems after a jam, try realigning the printheads. See
10.
Check the paper path
●
This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard
core. If this has happened, cut the end of the roll away from the core. Then feed the paper through
the printer, and load a new roll.
●
Otherwise, follow the procedure described above, under Check the printhead path on page 160
Prints do not stack correctly in the bin
NOTE: This topic applies to the Z6200 1.1m printer only.
●
●
Paper often tends to curl near the end of a roll, which can cause stacking problems. Load a new
roll, or remove prints manually as they are completed.
If you are mixing prints or nesting sets of several different sizes, you might experience stacking
problems because of the different sizes of paper in the bin.
Automatic paper-cutter does not function
The automatic paper-cutter is disabled when the take-up reel is in use, and when printing on some
heavy paper types, which might damage the cutter.
Take-up reel paper jammed
If the paper is severely damaged on the take-up reel spindle core, do not use the printer's cutter to cut
and remove the paper. Instead, cut the paper manually as close as possible to the printer window, and
Take-up reel does not wind
Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the
floor. If the printer recognizes a problem with the take-up reel, it will interrupt the print job until the issue
is corrected. If the printer does not recognize a problem, the job will continue to print. The following
table highlights possible issues and solutions.
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Take-up reel
LED status
Issue
Print job
interrupted?
Possible cause
Possible solution
Blinking quickly
Take-up reel is not
winding
Yes
The sensor beam was
blocked for more than 3
seconds.
Make sure that the take-up
reel sensors are not blocked
by a strip of paper, the
collection bin if you are using
the Z6200 1.1m printer, or
any objects. See the following
graphic. Make sure that the
collection bin is placed
behind the foot brace.
Also ensure that the take-up
reel power switch is in the On
position.
Blinking slowly
Solid red
Take-up reel is not
winding
No
No
The sensor cables are loose
or unplugged.
Ensure that the sensor cables
are correctly secured.
Take-up reel is not
winding
There is too much resistance
on the take-up reel motor.
Ensure that the paper is not
winding too tightly. A loop-
shaping core should be
inserted and hanging as
shown in step 10 of Use the
Solid green
Solid green
Take-up reel is not
winding
No
No
The take-up reel power switch Ensure that the take-up reel
is in the Off position
power switch is in the On
position.
Take-up reel is
winding in the
wrong direction
The take-up reel wind-
direction switch is in the
wrong winding position.
Flip the take-up reel wind-
direction switch to the correct
position.
After 3 seconds, the printer
recognizes the problem and
interrupts the print job. See
the first error listed in this
table.
The following graphic shows the take-up reel sensors and cable.
Take-up reel sensor
1.
2.
Take-up reel sensor and cable housing unit
Take-up reel does not wind
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Cannot insert an ink cartridge
Check that you have the correct type of cartridge (model number).
1.
2.
3.
Check that the colored label on the cartridge is the same color as the label on the slot.
Check that the cartridge is correctly oriented, the arrow on the front of the ink cartridge should
face upwards.
CAUTION: Never clean inside the ink cartridge slots.
Cannot insert a printhead
Check that you have the correct type of printhead (model number).
1.
2. Check that you have removed the protective caps and the clear protective tape from the printhead.
3. Check that the colored label on the printhead is the same color as the label on the slot.
Check that the printhead is correctly oriented (compare with the others).
4.
5. Check that you have closed and latched the printhead cover.
Cannot insert the maintenance cartridge
Check that the maintenance cartridge is of the correct type and correctly oriented.
Front panel recommends reseating or replacing a
printhead
Remove the printhead and check that its protective film has been removed.
1.
Clean the electrical connections between the printhead and the carriage. See Clean the electrical
2.
Reinsert the printhead into the carriage and check the front panel message.
3.
4. If the problem persists, insert a new printhead.
Clean the printheads
Periodic printhead cleaning is performed automatically, as long as the printer is kept turned on.
However, you should clean the printheads if you are experiencing poor image quality and cannot
resolve the issues by other methods. This ensures that there is fresh ink in the nozzles and helps to
prevents nozzle clogs.
If you have printed the Printhead status plot, you know which colors are failing. Clean the pair of
printheads that are not performing adequately. If you are not sure which printheads to clean, clean all
of the printheads.
To clean the printheads, go to the printer's front panel and select the
icon, then Clean
printheads, then select which printheads you want to clean. You can clean all of the printheads or
only some of them.
Cannot insert an ink cartridge
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Cleaning all of the printheads takes about 5 minutes. Cleaning any two printheads takes about 3
minutes.
NOTE: Cleaning all printheads uses more ink than cleaning a single pair.
NOTE: HP recommends that you purge the ink from the printheads before printing a job if the printer
has been turned off for more than six weeks or if you are experiencing inconsistent colors from print to
print after long storage periods. Purging the ink from the printheads helps to ensure maximum color
consistency; it is not a remedy for poor printhead health.
Align the printheads
Precise alignment between printheads is essential for color accuracy, smooth color transitions, and
sharp edges in graphical elements. Your printer has an automatic printhead alignment process which
runs whenever a printhead has been accessed or replaced.
In the case of a paper jam, if you have used a custom paper, or if you are experiencing problems with
NOTE: If you experience a paper jam, HP recommends that you reinsert the printheads and align the
printheads.
TIP: Use the same paper you intend to print on to align the printheads. Photo paper is recommended
for the best results. Plain; bond; and thin, coated papers are acceptable, but provide marginal results.
WARNING! Colored papers, glossy canvas, and transparent materials such as translucent bond,
clear film, tracing paper, and vellum are not suitable for aligning the printheads. However, if you must
perform printhead alignment with a material that is not supported, make sure you use a material with
the same thickness as the material you are going to use for printing.
Reinsert printheads procedure
If the printhead alignment process is running and the wrong paper is loaded, press the Cancel key
on the front panel.
1.
CAUTION: Do not print if the printhead alignment process has been canceled.
Load the paper you want to use. Photo paper is recommended for the best results.
2.
WARNING! Colored papers, glossy canvas, and transparent materials such as translucent
bond, clear film, tracing paper, and vellum are not suitable for aligning the printheads. However,
if you must perform printhead alignment with a material that is not supported, make sure you use a
material with the same thickness as the material you are going to use for printing.
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printhead on page 66. This starts the printhead alignment process.
3.
NOTE: Make sure the printer window is closed during printhead alignment.
The process takes about 10 minutes. Wait until the front panel shows that the process is complete
before using the printer.
4.
NOTE: A calibration image is printed during the printhead alignment process. The front panel
shows if there were any errors in the process.
Image Quality Maintenance menu procedure
Load the paper you want to use. Photo paper is recommended for the best results. Plain; bond;
and thin, coated papers are acceptable, but provide marginal results.
1.
WARNING! Colored papers, glossy canvas, and transparent materials such as translucent
bond, clear film, tracing paper, and vellum are not suitable for aligning the printheads. However,
if you must perform printhead alignment with a material that is not supported, make sure you use a
material with the same thickness as the material you are going to use for printing.
2.
3.
Go to the front panel and select the
icon, then select Align printheads. The printer checks
that a sufficient amount of paper exists to perform printhead alignment.
If the paper type that is loaded is acceptable for printhead alignment, the printer performs the
alignment and prints an alignment pattern.
NOTE: Make sure the printer window is closed during printhead alignment.
The process takes about 10 minutes. Wait until the front panel shows that the process is complete
before using the printer.
4.
Align the printheads
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Scan errors during alignment
If the alignment process fails, a Scanning problems message appears on the front panel. This
indicates that the alignment was not completed successfully. Therefore, the printheads are not aligned
and the alignment should be repeated before printing. The problem might be because of one of the
following scenarios:
●
The type of paper used in the printhead alignment process was not acceptable. Repeat the
alignment process using one of the recommended paper types.
●
●
The printer window was open during the printhead alignment process. Repeat the alignment
process with the printer window closed.
If the problem persists after following the recommended remedies, try replacing all of the printheads. If
the problem persists after replacing the printheads, a failure in the scanning system may exist.
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The printer is not printing
Possible reasons why a file you have sent from your computer is not printing when expected, include
the following:
●
A problem with the electrical power might exist. If the printer is not performing and the front panel
does not respond, check that the power cable is correctly connected and that the electrical socket
is functioning.
●
An unusual electromagnetic phenomena may exist, such as strong electromagnetic fields or severe
electrical disturbances. Such occurrences can cause the printer to behave strangely, or even stop
working. Turn off the printer by using the Power key on the front panel, wait until the
electromagnetic environment has returned to normal, and then turn the printer on again. If the
problems persist, contact your customer service representative.
●
●
●
The graphic language setting might be incorrectly set.
The correct printer driver might not have been installed in your computer.
One of the following paper scenarios might exist:
◦
The paper name that appears on the front panel does not reflect the paper that is loaded in
the printer.
◦
There is not a sufficient amount of paper on the loaded roll to print the entire job.
Under these conditions, one print job might be printed, while another print job is held in the print
queue. To resolve this issue, unload the roll from the printer and load a new roll, using the front
panel to guide you through the process.
●
●
The nesting setting might be On and the printer is waiting for the nest timeout to expire. Under this
condition, the front panel shows the remaining time.
You might have requested a print preview in your printer driver. Under this condition, the preview
appears in a Web browser.
The software program slows down or stalls while
generating the print job
Large quantities of data might be necessary to generate a high-quality large-format print job. This can
cause your software program to slow down significantly or stall. Lowering the print resolution may help
to avoid this scenario, however, lowering the print resolution reduces image quality.
In the Windows HP-GL/2 driver, click the Advanced tab, select Document options > Printer
features, and then set Max. Application resolution to 300.
The printer seems slow
Here are some possible explanations:
●
Did you set the print quality to Best? Images printed with the Best print-quality setting require
more time to print.
●
Did you specify the correct paper type when loading the paper? Check that the paper type that
appears on the front panel matches the paper that is loaded in the printer.
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●
Is your printer connected to a network? Check that all components used in the network (network
interface cards, hubs, routers, switches, and cables) are capable of high-speed operation. Is there
a lot of traffic from other devices on the network?
●
●
Did you set the drying time to Extended? Try changing the drying time to Automatic. See
Are the printheads in good condition? Printing time might increase when a printhead needs
cleaning. Check the printhead status on the front panel or through the Embedded Web Server.
Clean or replace printheads if necessary.
●
Do your image contain high-density, black fills? Printing time might increase for images containing
high-density, black fills.
Communication failures between computer and
printer
Some symptoms are:
●
The front-panel display does not show the Receiving message when you have sent an image to
the printer.
●
●
●
Your computer shows an error message when you try to print.
Your computer or printer stalls when transferring data.
Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so
on).
To solve a communication problem:
●
●
●
●
Make sure that you have selected the correct printer in your software program.
Make sure that the printer works correctly when printing from other software programs.
Remember that large images usually require more time to receive, process, and print.
If the printer is connected to your computer by a USB cable, try disconnecting and reconnecting
the cable.
●
If the printer is connected to your computer through any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try
connecting the printer directly to your computer.
●
●
Try another interface cable. See
Make sure that the graphic language setting is correctly set.
Cannot access the Embedded Web Server
Communication failures between computer and printer
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NOTE: If you connect your printer directly to your computer with a USB cable, use the HP Utility.
1.
Go to the front panel and select the Connectivity menu icon
, then Advanced > Embedded
Web Server > Allow EWS > On.
If you have a TCP/IP connection to your printer, go to the front panel and select the Connectivity
menu icon
2.
.
3. Select the type of connection you are using.
4. Select View Information.
5. The information should read: IP enabled: Yes. If it does not, you might need to use a different
connection.
If you still cannot access the Embedded Web Server, turn the printer off with the Power key on the front
panel and then turn it on again.
If you experience very slow progress while trying to access the Embedded Web Server, the problem
could be that you are using a proxy server. Try bypassing the proxy server and accessing the
Embedded Web Server directly.
●
In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN
Settings, and select the Bypass proxy server for local addresses check box. You can
also click the Advanced button to add the printer's IP address to the list of exceptions, for which
the proxy server is not used.
●
In Safari for Mac OS, go to Safari > Preferences > Advanced and click the Proxies:
Change Settings button. Add the printer's IP address or its domain name to the list of
exceptions, for which the proxy server is not used.
“Out-of-memory” error message
There is no direct relationship between the size of a file in your computer and the amount of memory
needed to print the file. Because of file compression and other factors, it is difficult to estimate how
much memory is needed to print a job. It is possible that the printer will lack sufficient memory to print a
certain job, despite having printed larger jobs in the past. Adding memory to your printer is one
solution.
If you are using the Windows HP-GL/2 driver, printer memory problems can often be resolved by
clicking the Advanced tab, selecting Document options, selecting Printer features, and then
selecting Print job as raster.
NOTE: If you select this option, the time needed to process the job in your computer might be
considerably longer.
The platen rollers squeak
It might be necessary to oil the rollers. Locate the oil bottle in the maintenance kit that came with your
printer.
1. Turn off the printer by using the Power key on the front panel.
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Open the printer window.
2.
3. Locate the small holes in the platen near some of the rollers.
Put three drops of oil into each hole in the platen.
4.
NOTE: Be careful not to spill oil onto the platen.
The platen rollers squeak
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If oil spills onto the platen, wipe the platen clean with a cloth.
5.
Lower the printer window.
6.
Cannot access the HP Utility
1.
Go to the front panel and select the Connectivity menu icon
, then Advanced > Web
services > HP Utility Software > Enable.
2. If you have a TCP/IP connection to your printer, go to the front panel and select the Connectivity
menu icon again.
3. Select the type of connection you are using.
4. Select View Information.
If you still cannot connect, turn the printer off by using the Power key on the front panel and then turn it
on again.
Print job canceled and purged when held for
preview
The printer can store up to 64 pages for preview. If the job that you selected for preview contains more
than 64 pages, the job will be canceled and purged without notification when the printer starts to
process the sixty-fifth page. If you want to preview a job that has more than 64 pages, press the
Continue button before the printer starts to process the sixty-fifth page. Because the preview image is
ready as soon as the first page is processed, you should have enough time to check the preview image.
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Printer alerts
Your printer can communicate two types of alerts:
●
Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer
is able to print.
●
Warnings: Alert you when the printer needs attention either for an adjustment, such as a
calibration or for a possible unprintable situation, such as a preventive maintenance or low ink.
There are four different alert communicators within your printer's system.
●
Front-panel display: The front panel shows only the most relevant alert at a time. It generally
requires the user to press the OK key for confirmation, but in the case of a warning, it disappears
after a timeout. There are permanent alerts, such as "ink cartridge low on ink", that reappear
when the printer becomes idle and there is not another more severe alert.
●
●
●
Embedded Web Server: The upper-right corner of the Embedded Web Server window shows
the printer status. If there is an alert in the printer, the status shows the alert text.
Driver: The driver shows alerts. The driver warns about job configuration settings that may
produce a problem in the final output. If the printer is not ready to print, it displays a warning.
HP Utility: To see alerts, go to the Overview tab and review the Items needing attention
list on the right-hand side.
By default, alerts are displayed only when you are printing and there are printing problems, for
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window, which explains why the printer is not
going to print. Follow the instructions to achieve your required result.
NOTE: There are environments that do not support bidirectional communication, for example: a
Windows computer connected to the printer with USB. In those cases, alerts do not reach the job
owner.
Printer alerts
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Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community, for 24×7
access to:
●
●
●
●
●
Multimedia tutorials
Step-by-step how-to guides
Downloads — the latest product firmware, drivers, software, paper presets, etc.
Technical support — online troubleshooting, customer care contacts and more
Workflows and detailed advice for completing various printing tasks from particular software
applications
●
●
●
●
Forums for direct contact with the experts, both HP and your colleagues
Warranty tracking online, for your peace of mind
Latest product information — products, supplies, accessories, software, etc.
Supplies Center for all you need to know about ink and paper
The Knowledge Center can be found at the following locations, depending on your product:
●
●
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-up Kit
The HP Start-up Kit is the DVD that comes with your product; it contains the product's software and
documentation.
Introduction
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HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your product's warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●
●
Next business day
Same business day, within four hours (may not be available in all countries)
HP Installation
The HP Installation service unpacks, sets up and connects the product for you.
This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic
information from your product and match it with intelligent solutions from HP's knowledge bases,
allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided on the Troubleshooting
To be able to use HP Instant Support:
●
You must have a TCP/IP connection to your product, because HP Instant Support is accessible only
through the Embedded Web Server.
●
You must have access to the World Wide Web, because HP Instant Support is a Web-based
service.
HP Instant Support is currently available in English, Korean, Simplified Chinese and Traditional
Chinese.
HP Proactive Support
HP Proactive Support helps reduce costly product downtime by preemptively identifying, diagnosing
and resolving product issues before they become problems for you. HP's Proactive Support tool is
designed to help businesses of all sizes reduce support costs and maximize productivity—all with the
click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment—with a clear focus on maximizing the value of your investment,
increasing product uptime and reducing product management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
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You can enable Proactive Support in the HP Utility for Windows or the HP Printer Monitor for Mac OS,
where you can specify the frequency of connections between your computer and HP's Web server, and
the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To
change these settings:
●
●
In the HP Utility for Windows, select the Tools menu, then HP Proactive Support.
In the HP Printer Monitor for Mac OS, select Preferences > Monitoring > HP Proactive
Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in other
cases, you may be asked to perform some procedure to solve the problem.
Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace
them. Using this program, you can replace parts at your own convenience.
Convenient, easy to use
●
An HP Support Specialist will diagnose and assess whether a replacement part is required to
address a defective hardware component.
●
Replacement parts are express-shipped; most in-stock parts are shipped the very same day you
contact HP.
●
●
Available for most HP products currently under warranty or contract.
Available in most countries.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●
●
●
●
Review the troubleshooting suggestions in this guide.
Review the relevant driver documentation.
If you have installed third-party software drivers and RIPs, see their documentation.
If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦
The product you are using: the product number, the serial number and the service ID, which
you can find by using the Information icon on the front panel
◦
If there is an error code on the front panel, note it down; see Front-panel error messages
◦
◦
The computer you are using
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
Customer Self Repair
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◦
◦
◦
◦
The cable you are using (by part number) and where you purchased it
The type of interface used on your product (USB or network)
The software name and version you are currently using
Print out the service information prints. You may be asked to fax them to the support center
helping you.
On the front panel: select the
icon, then Service information prints > Print all
pages.
Through the Embedded Web Server: go to the Service support page in the Support tab,
and then select Printer information > Print all pages.
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
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A Overnight job scenario
In this scenario, the print service provider (PSP) is nearing the end of the business day and receives a
new order which requires delivery early the next day. The printer is currently printing and there are
jobs in the queue which must also be delivered the next day. The best solution is to queue the new job
and print it overnight.
The following information describes the necessary tasks to ensure worry-free overnight printing.
Task 1: Handle the digital content
The following steps will help you to successfully handle the digital content.
Open the PDF file in Adobe Acrobat.
1.
2.
Ensure you have all the necessary information to submit the job, including fonts and high-resolution
images.
3. Check the orientation, margins, typography, color and resolution to ensure that there are no
printing or finishing inconsistencies.
Print a draft copy of the work on a small printer as a proof for validation.
4.
5. Generate the PDF for the RIP.
6. Move the PDF file to the RIP station.
NOTE: Ensure the job can be completed and delivered on time given the current workload and the
paper and ink supplies.
Task 2: Handle the paper
Ensure that there is enough paper left in the current roll to accommodate all of the queued jobs and the
new order. If there is not enough paper left, pause the print queue and load a new roll.
The table below identifies sections of this user’s guide which will help you to quickly find information on
handling paper.
Table A-1 Handle the paper
Task Elements
See this section of the user’s guide
Unload paper
Load paper
Load a roll onto the take-up reel
Check the paper preset
Task 1: Handle the digital content
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Table A-1 Handle the paper (continued)
Task Elements
See this section of the user’s guide
Troubleshooting
I can't load the paper
See this section of the guide
I can't find the paper preset for my
paper
I don't have HP paper
The paper has jammed
The take-up reel paper has jammed
The take-up reel does not wind
Task 3: Handle the ink system
Ensure that your printheads are healthy and that ink levels are enough to print all queued jobs. If the ink
levels are too low, pause the print queue and replace and align the components as necessary.
The table below identifies sections of this user’s guide which will help you to quickly find information on
handling the ink system.
Table A-2 Handle the ink system
Task Elements
See this section of the user’s guide
Check ink cartridge information
Remove an ink cartridge
Insert an ink cartridge
Check printhead information
Remove a printhead
Insert a printhead
Align printheads
Remove the maintenance cartridge
Insert the maintenance cartridge
Troubleshooting
See this section of the guide
I cannot access the Embedded Web
Server
I cannot insert an ink cartridge
I cannot insert a printhead
The printer will not recognize the
printhead
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Task 4: Handle print jobs
After checking ink consumables and paper levels, you can send the job to the printer. On the screen
preview, make adjustments for paper type, print size, number of copies and nesting as necessary. You
can then move the job to the RIP queue.
The table below identifies sections of this user’s guide which will help you to quickly find information on
handling print jobs.
Table A-3 Handle print jobs
Task Elements
See this section of the user’s guide
Submit a job
Check ink and paper usage for a job
Cancel a job
See this section of the guide
Manage the print queue
Troubleshooting
I can't access the Embedded Web
Server
NOTE: To improve color consistency between prints or from one printer to another, consider
performing a color calibration. For more information on color calibration, see Color calibration
Task 5: Adjust printed images
Check the quality of the prints. The table below identifies sections of this user’s guide which will help
you to quickly find information on adjusting printed images.
Table A-4 Handle the ink system
Task Elements
Select print quality
Select paper size
Select margins options
Rescale a print
See this section of the user’s guide
Change the treatment of overlapping
lines
Print in grayscale
Print crop lines
Rotate or autorotate an image
Select the color emulation mode
Task 4: Handle print jobs
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Table A-4 Handle the ink system (continued)
Task Elements
See this section of the user’s guide
See this section of the guide
Troubleshooting
NOTE: For additional information about unloading a roll from the take-up reel after printing, see
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B Urgent walk-in job scenario
In this scenario, the print service provider (PSP) receives an urgent walk-in order which requires delivery
in less than two hours. The printer is currently printing and there are jobs in the queue, however, the
new job has the highest priority. It also requires different paper than what is currently in the printer.
NOTE: The new job is a repeat order for which the digital content already exists within the ripped
files storage.
The following information describes the necessary tasks to successfully execute an urgent walk-in job.
Task 1: Handle the digital content
The following steps will help you to successfully handle the digital content.
Find the digital content on the RIP workstation.
Open the PDF file in Adobe Acrobat.
1.
2.
3. Ensure you have all the necessary information to submit the job, including fonts and high-resolution
images.
Check the orientation, margins, typography, color and resolution to ensure that there are no
printing or finishing inconsistencies.
4.
NOTE: Ensure the job can be completed and delivered on time given the current workload and the
paper and ink supplies.
Task 2: Handle print jobs
Due to the urgent nature of the new walk-in job, you are required to interrupt the current jobs in the
print queue. The following steps will help you to handle the print jobs.
Move the new job to the top of the queue.
1.
2.
3.
Adjust the new job settings for productivity, paper type, print size, number of copies and nesting
as necessary.
Cancel the job currently in the printer when the last image is completed.
4.
NOTE: Resume the queue only after handling the paper and ink system. Once the new job is done,
remember to pause the queue again to avoid printing the queued jobs on the wrong paper.
The table below identifies sections of this user’s guide which will help you to quickly find information on
handling print jobs.
Task 1: Handle the digital content
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Table B-1 Handle print jobs
Task Elements
See this section of the user’s guide
Submit a job
Cancel a job
See this section of the guide
Manage the print queue
Troubleshooting
I can't access the Embedded Web
Server
NOTE: To improve color consistency between prints or from one printer to another, consider
performing a color calibration. For more information on color calibration, see {ref: Color calibration}.
Task 3: Handle the paper
The new job requires different paper than the job that was interrupted. The following steps will help you
to handle the paper.
Remove the printed output from the printer and annotate what the remainder of the job.
1.
2. Unload the currently loaded paper.
3. Load the correct paper for the new job.
NOTE: To improve color consistency between prints, or from one printer to another, consider
performing a color calibration. For more information on color calibration, see Color calibration
The table below identifies sections of this user’s guide which will help you to quickly find information on
handling paper.
Table B-2 Handle the paper
Task Elements
See this section of the user’s guide
Unload paper
Unload a roll from the take-up reel
Load paper
Load a roll onto the take-up reel
Check the paper preset
Perform color calibration
Troubleshooting
See this section of the guide
I can't load the paper
I can't find the paper preset for my
paper
I don't have HP paper
The paper has jammed
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Appendix B Urgent walk-in job scenario
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Table B-2 Handle the paper (continued)
Task Elements
See this section of the user’s guide
The take-up reel paper has jammed
The take-up reel does not wind
Task 4: Handle the ink system
Ensure that your printheads are healthy and that ink levels are enough to print all queued jobs. If the ink
levels are too low, pause the print queue and replace and align the components as necessary.
The table below identifies sections of this user’s guide which will help you to quickly find information on
handling the ink system.
Table B-3 Handle the ink system
Task Elements
See this section of the user’s guide
Check ink cartridge information
Remove an ink cartridge
Insert an ink cartridge
Check printhead information
Remove a printhead
Insert a printhead
Align printheads
Remove the maintenance cartridge
Insert the maintenance cartridge
Troubleshooting
See this section of the guide
I cannot access the Embedded Web
Server
I cannot insert an ink cartridge
I cannot insert a printhead
The printer will not recognize the
printhead
Task 5: Adjust printed images
Check the quality of the prints. The table below identifies sections of this user’s guide which will help
you to quickly find information on adjusting printed images.
Task 4: Handle the ink system
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Table B-4 Handle the ink system
Task Elements
See this section of the user’s guide
Select print quality
Select paper size
Select margins options
Rescale a print
Change the treatment of overlapping
lines
Print in grayscale
Print crop lines
Rotate or autorotate an image
Select the color emulation mode
Troubleshooting
See this section of the guide
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Appendix B Urgent walk-in job scenario
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C Front-panel menus
This appendix lists and explains the options in the front-panel menu system.
NOTE: Firmware updates may introduce changes to the menu system, in which case this appendix
will become out of date in some respects.
To print a more graphical and up-to-date diagram of the front-panel menus, go to the front panel and
select the
icon, then User information prints > Print menu map.
●
●
●
●
●
●
●
●
Key to table notations
[E] available also in the Embedded Web Server
[J] depends on the state of the job queue or of the selected job
[P] available only with the PostScript/PDF upgrade
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Paper menu
Paper load
Load roll
Load take-up reel
Learn how to load spindle
Unload roll
Paper unload
Unload take-up reel
View loaded paper
Change active paper type
(select paper category and type)
(select paper category and type)
Paper types list
Move paper
Take-up reel
View paper details
Enable take-up reel
View information
Load roll and Load take-up reel display illustrations of the loading process. These options are
locked if paper is already loaded.
Learn how to load spindle displays an animation.
Unload roll and Unload take-up reel display illustrations of the unloading process. These options
are locked if no paper is loaded.
View loaded paper shows information about the loaded paper. The information shown is Status,
Paper vendor, Paper type, Width, Length, Color calibration.
Change active paper type displays a list of paper types from which you can choose. This option is
locked if no paper is loaded.
Paper types list displays a list of installed paper types, grouped by category, each of which you can
view or delete. View paper details will display the Paper type, Category, Vendor, Erasable status
and Revision of the selected paper type.
Move paper displays an interactive dialogue for moving the paper backwards and forwards. This
option is locked if no paper is loaded.
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Appendix C Front-panel menus
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Job management menu
Reprint last job
Pause (or Resume) printing
Job queue
Queue is empty [J]
(select job) [J]
View information
Continue
Move to front
Copies
Reprint
Cancel
Delete
Job queue displays the jobs in the job queue. Jobs remain in the queue after being printed.
View information displays the following information about the selected job: Name, Status, Date,
Printed copies and Pages.
Continue releases for printing a job that is on hold.
Move to front moves the selected job to the front of the queue, so that it will be printed as soon as
the current job finishes.
Job management menu
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Ink menu
View ink levels
View printhead status
Replace ink cartridges
Replace printheads
Replace maintenance ctg.
Replace ink absorber
Ink cartridge information
Printhead information
View (color) ink cartridge
View (colors) printhead
Maintenance cartridge information
Ink absorber information
Clean encoder strip
View ink levels displays the ink levels of all cartridges in the printer. A blinking cartridge in the
display indicates warns you that the ink level is low.
View printhead status displays the warranty or health status of all printheads in the printer. If the
printhead is still under warranty, the word WARRANTY is shown, otherwise the health status is shown.
View (color) ink cartridge displays the following information about the selected ink cartridge: Color,
Product name, Product number, Serial number, Status, Ink level (ml), Capacity (ml), Expiration date,
Manufacturer and Warranty status.
View (colors) printhead displays the following information about the selected printhead: Color,
Product name, Product number, Serial number, Status, Ink fired (ml) and Warranty status.
Maintenance cartridge information displays the following information about the maintenance
cartridge: Status, Level (%) and Product number.
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Appendix C Front-panel menus
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Setup menu
Printing preferences
Select graphics language [E]
Print quality
Select quality level
Enable maximum detail
Enable EconoMode
Color/Grayscale
Color options
Select RGB source profile
Emulate printer
Select CMYK source profile [P]
Select rendering intent [P]
Black point compensation [P]
HP PANTONE® emulation [P]
Select paper size
Paper options
Remove top/bottom blanks
Resize
Rotate
Enable mirror image
Enable crop lines
Enable printing paper info
Select margins
Margins
Select margins layout [E]
Select palette
HP-GL/2 options
Define palette
Enable merge
PS options [P]
Select altitude
Select drying time
Enable cutter
Select encoding
Print retrieval
Setup menu
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Job management options
Front panel options
Resets
Enable queue [E]
When to start printing [E]
Nest options
Enable nesting [E]
Select wait time
Enable crop lines [E]
Oversize nested job margin
Autorotate
Max. number of printed jobs [E]
Select job recovery mode
Paper mismatch action
Select language
Select display contrast
Enable buzzer
Select units [E]
Date and time options
View current device time [E]
Set date [E]
Set time [E]
Set time zone [E]
Enable sleep mode
Sleep mode wait time
Reset encoder cleaning
Restore factory settings
Install (or Uninstall) external hard disk
Duplexer
External hard disk
Accessories
Install duplexer
Other accessories
Install other accessories
Enable crop lines appears in two places in the menu: under Paper options (which applies to
individual jobs) and under Nest options (which applies to nested jobs). The default value is Off in
both cases.
Select palette allows you to choose between Software, Palette A, Palette B and Factory.
Define palette allows you to define the Palette A, Palette B and Factory palettes. To do so, select one
of the pens, between 0 and 15, after which you can change the width or color of the pen. The width
can vary from 0.13 mm (0.0051 in) to 12.0 mm (0.47 in) and the color can vary from 0 to 255.
Manual drying time allows you to choose a drying time from 1 to 1800 s. The default value is 100
s.
Enable nesting allows you to choose between Off, In order and Optimized order. In order to enable
nesting, When to start printing has to be set to After processing.
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Appendix C Front-panel menus
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Image quality maintenance menu
Optimize print quality
Optimization actions
Calibrate color
Align printheads
Print diagnostic image
Paper advance calibration
Calibrate paper advance
Adjust paper advance
Reset paper advance
Clean all
Clean printheads
Clean (colors)
Enable color calibration
Image quality maintenance menu
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Connectivity menu
Gigabit Ethernet
View information
View configuration
Modify configuration
Restore factory settings
View information
USB
Jetdirect EIO
View information
View configuration
Modify configuration
Restore factory settings
Select I/O timeout
Allow SNMP
Advanced
Embedded Web Server
Allow EWS
Reset EWS access control
Printer utility software
Color and paper management
Web Services
Restore factory settings
View information shows whether the interface is installed, whether the IP address is enabled and
whether printing is enabled through this interface. It also displays the MAC address.
View configuration shows the following information: Link state, IP address, Configuration mode,
Subnet mask, Default gateway, mDNS service name and the MAC address.
Modify configuration allows you to change the IP address, subnet mask, default gateway and idle
timeout. You can also view the host name string and choose an IP address configuration method from
BOOTP, DHCP, Auto IP and Manual.
Printer utility software allows you to enable or disable the use of the HP Utility.
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Appendix C Front-panel menus
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Internal prints menu
Demo prints
Print fine arts demo
Print B&W photo 1
Print B&W photo 2
Print Color photo 1
Print Color photo 2
Print retail demo 1
Print retail demo 2
Print GIS map
Print GIS aerial photo
Print drawing demo
Print menu map
User information prints
Print configuration
Print usage report
Print HP-GL/2 palette
Print PS font list [P]
Print current information
Print usage information
Print event logs
Service information prints
Print calibration status
Print connectivity config.
Print all pages
Internal prints menu
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Information menu
View printer information
Printer logs
System errors
System warnings
Printheads
Ink cartridges
View printer information displays general printer information including Product name, Product
number, Serial number, Service ID, Language, Memory, Disk capacity and Firmware version.
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Appendix C Front-panel menus
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D Front-panel error messages
Under certain circumstances, a front-panel error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt
Table D-1 Text messages
Message
Recommendation
[Color] cartridge has expired
[Color] cartridge is missing
Insert a cartridge of the correct color. See Insert an ink cartridge
[Color] printhead #[n] error: not present
[Color] printhead #[n] error: please remove
Remove the incorrect printhead and insert a new printhead of the correct
[Color] printhead #[n] error: replace
[Color] printhead #[n] error: reseat
Remove the non-functional printhead and insert a new printhead. See
Remove and reinsert the same printhead, or try cleaning the electrical
connections. If necessary, insert a new printhead. See Front panel
[Color] printhead #[n] out of warranty
The printhead's warranty has ended, because of the length of time it has
been in operation or because of the volume of ink used. See the Legal
Information.
[Color] printhead #[n] warranty warning
[Warning] internal failure: Unable to create print
Faulty cartridge. Replace [color] cartridge
IO error
The printhead's warranty may be invalidated by the use of the wrong
kind of ink. See the Legal Information.
The internal print files are not available in the printer. Load the internal
print files through the Embedded Web Server.
Restart the printer. If the problem persists, contact HP Support. See HP
IO warning
Try again; if the problem persists, contact HP Support. See HP Customer
PDL Error: Ink system not ready
PDL Error: Job clipped
The image is too large for the paper or for the printer. Load larger paper
if possible, or reduce the image size.
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Table D-1 Text messages (continued)
Message
Recommendation
PDL Error: memory full
Restart the printer and try resending the job; if necessary, reduce the
complexity of the job.
PDL Error: out of paper
PDL Error: parsing error
Load more paper.
The print job is unintelligible to the printer. Try to recreate and resend it.
Check your cable connections.
PDL Error: print mode error
The paper type or print quality specified for the job are incorrect.
Change the loaded paper type or the print settings.
PDL Error: printing error
Try sending the job again.
PDL Error: virtual memory full
Restart the printer and try resending the job; if necessary, reduce the
complexity of the job.
Replace [color] cartridge
Reseat [color] cartridge
Update: failed. Invalid file
Remove and reinsert the same cartridge. See Remove an ink cartridge
Make sure that you have selected the correct firmware update file. Then
try again to perform the update.
Under certain circumstances, a front-panel numeric error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, turn off the printer and
then turn it back on. If the problem persists, contact HP Support. See HP Customer Care on page 176.
Table D-2 Numeric error messages
Error code
Recommendation
26:n.01 (where n = the
Remove the subject ink cartridge and reinstall it in the printer. If the error persists, replace the
subject ink cartridge number) subject ink cartridge. If the problem persists, contact HP Support. See HP Customer Care
29:01
The maintenance cartridge is not inserted correctly. Open the maintenance cartridge door on
the right side of the printer, make sure that the maintenance cartridge is correctly seated, and
then close the door. If the problem persists, replace the maintenance cartridge. If the problem
32:1.01
32:2.01
A take-up reel error has occurred. Make sure that the paper is adequately taped to the take-up
reel spindle core, and then make sure that the winding direction is correctly set.
The take-up reel can not be detected. Make sure that the take-up reel sensor cable is correctly
connected.
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Appendix D Front-panel error messages
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Table D-2 Numeric error messages (continued)
Error code
Recommendation
61:01
Unsupported file format: the printer cannot process the job. Try the following remedies:
●
●
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer; disconnect the power cord; then reconnect the power cord and turn
on the printer.
Make sure that the graphic language setting is correct. See Change the graphic
●
●
Resubmit the file to the printer.
Check that your printer firmware is up to date. See Update the printer firmware
61:04.1
61:04.2
The PostScript fonts are missing. Install the latest firmware release to reinstall the fonts. See
Unrecognized paper type identifier. Install the latest firmware release to reinstall the paper
61:08
The paper type has changed. Please resubmit the job.
61:08.1
The file cannot be printed because it is password-protected. Please resubmit the job without
password protection.
61:08.2
63:04
The job contains format errors or incorrect setting values. Please resubmit the job.
An input/output problem has occurred with the network card. Try the following remedies:
●
●
Make sure that the network cable is correctly connected to the network card.
Check that your printer firmware is up to date. See Update the printer firmware
71:03
71:08
An “out of memory” failure has occurred. Turn off the printer by using the Power key on the
front panel and the power switch at the back of the printer; disconnect the power cord; then
reconnect the power cord and turn on the printer.
Insufficient display list memory. Please resubmit the job with one or more of the following
changes: reduce resolution to 300 dpi, select Econofast print mode, select ‘Send Job As
Bitmap’ to have the main processing of the print job done by the computer rather than by the
printer.
74:01
An error occurred when uploading the firmware update file. Try the following remedies:
●
●
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer; disconnect the power cord; then reconnect the power cord and turn
on the printer.
Try again to upload the firmware update file to the printer. See Update the printer
76:03
The hard disk is full. Use the Embedded Web Server to remove unnecessary files from the
printer's hard disk.
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Table D-2 Numeric error messages (continued)
Error code
Recommendation
77:04
An Embedded Web Server internal software error has occurred. Try the following remedies:
●
●
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer; disconnect the power cord; then reconnect the power cord and turn
on the printer.
Check that your printer firmware is up to date. See Update the printer firmware
Firmware error. Try the following remedies:
79
●
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer; disconnect the power cord; then reconnect the power cord and turn
on the printer.
●
Check that your printer firmware is up to date. See Update the printer firmware
81:01, 81:03, 86:01
Open the printer window and make sure that there are no obstacles restricting the movement
of the drive roller. If the paper has jammed and is restricting the movement of the drive roller,
lift the paper load lever and clear the obstruction. If the problem persists, contact HP Support.
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Appendix D Front-panel error messages
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Functional specifications
Table E-1 HP 771 ink supplies
Printheads
Matte black/chromatic red, magenta/yellow, light magenta/light cyan, photo black/light
gray
Maintenance cartridge
Ink cartridges
Non-color-specific
Matte black, chromatic red, magenta, yellow, light magenta, light cyan, photo black, light
gray.
Table E-2 Paper sizes
Minimum
Maximum
Width
Length
610 mm (24 in)
420 mm (16.5 in)
1524 mm (60 in)
Roll with maximum external diameter of 170 mm (6.7 in)
Table E-3 Print resolution (using Windows HP-GL/2 driver)
Print
quality
Maximum resolution
for photo paper
Rendering
resolution
Printing resolution
On
1200×1200
600×600
600×600
300×300
2400×1200 (HP Premium Instant-dry Photo Gloss, HP Premium
Instant-dry Photo Satin, HP Universal Instant-dry Photo Gloss, HP
Universal Instant-dry Photo Semi-Gloss, Photo Gloss Paper, Photo
Semi-Gloss/Satin Paper, Photo Matte Paper)
Best
1200×1200 (other)
Off
n/a
n/a
600×1200 (HP Premium Instant-dry Photo Gloss, HP Premium
Instant-dry Photo Satin, HP Universal Instant-dry Photo Gloss, HP
Universal Instant-dry Photo Semi-Gloss, Photo Gloss Paper, Photo
Semi-Gloss/Satin Paper, Photo Matte Paper)
Best
1200×1200 (other)
Normal
600×1200 (HP Premium Instant-dry Photo Gloss, HP Premium
Instant-dry Photo Satin, HP Universal Instant-dry Photo Gloss, HP
Universal Instant-dry Photo Semi-Gloss, Photo Gloss Paper, Photo
Semi-Gloss/Satin Paper, Photo Matte Paper)
1200×1200 (other)
600×1200 (plain paper, bright white bond paper, HP Premium
Instant-dry Photo Gloss, HP Premium Instant-dry Photo Satin, HP
Universal Instant-dry Photo Gloss, HP Universal Instant-dry Photo
Semi-Gloss, Photo Gloss Paper, Photo Semi-Gloss/Satin Paper,
Photo Matte Paper)
Fast
1200×1200 (other)
Table E-4 Margins
Side margins
5 mm (0.2 in)
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Table E-4 Margins (continued)
Top margin (leading edge)
5 mm (0.2 in)
11.5 mm (0.5 in) (glossy paper)
5 mm (0.2 in)
Bottom margin (trailing edge)
Table E-5 Mechanical accuracy
±0.1% of the specified vector length or ±0.1 mm (whichever greater) at 23°C (73°F), 50-60% relative humidity, on A0 printing
material in Best or Normal mode with HP Matte Film.
Table E-6 Graphic languages supported
HP Designjet Z6200 Printer
HP-GL/2, RTL, TIFF, JPEG, CALS G4
Adobe PostScript level 3, PDF 1.5
HP Designjet Z6200ps Printer only
Physical specifications
Table E-7 Printer physical specifications
Z6200 1.1m
Z6200 1.5m
Weight (including stand)
< 163 kg (359 lb)
< 195 kg (430 lb)
< 2450 mm (96.5 in)
Width
Depth
< 1990 mm (78.3 in)
< 700 mm (27.6 in) (without take-up
reel)
< 700 mm (27.6 in) (without take-up
reel)
< 860 mm (33.9 in) (with take-up reel)
< 860 mm (33.9 in) (with take-up reel)
Height
≈ 1370 mm (53.9 in)
≈ 1370 mm (53.9 in)
Memory specifications
Table E-8 Memory specifications
Z6200 memory (DRAM)
Z6200ps memory (DRAM)
Hard disk
1024MB
1536MB
160GB
160GB
External hard disk accessory
Power specifications
Table E-9 Printer power specifications
Source
100 – 127 Vac / 220 – 240 Vac ±10%, autoranging
50–60 Hz
Frequency
Physical specifications
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Table E-9 Printer power specifications (continued)
Current
< 4 A
Consumption
350W maximum
Ecological specifications
This product complies with European Union WEEE and RoHS Directives.
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks To determine the ENERGY
For up-to-date ecological specifications of your printer, please go to http://www.hp.com/ and search
for “ecological specifications”.
Environmental specifications
Table E-10 Printer environmental specifications
Relative humidity range for best print quality
Temperature range for best print quality
Temperature range for printing
20–80%, depending on paper type
15 to 30°C (59 to 86°F), depending on paper type
5 to 40°C (41 to 104°F)
Temperature range when not in operation
Maximum altitude when printing
-20 to +55°C (-4 to +131°F)
3000 m (9850 ft)
NOTE: If the printer or ink cartridges are moved from a cold location to a warm and humid location,
water from the atmosphere can condensate on the printer parts and cartridges and can result in ink
leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on
the printer or installing the ink cartridges, to allow the condensate to evaporate.
Acoustic specifications
Table E-11 Printer acoustic specifications
Idle sound power
≤ 5.8 B (A)
≤ 7.0 B (A)
≤ 41 dB (A)
≤ 53 dB (A)
Operating sound power
Idle sound pressure
Operating sound pressure
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Glossary
Bonjour
Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer
network technology that is used in Apple Mac OS X 10.2 and later. Use it to discover the services that are
available on a local area network (LAN). It was originally known as Rendezvous.
Color accuracy
The ability to print colors that match the original image as closely as possible, given the fact that all devices have
a limited color gamut and might not be able to match certain colors precisely.
Color consistency
The ability to print the same colors in a particular print job, from print to print and from printer to printer.
Color model
A system of representing colors by numbers. An example of such a system is RGB or CMYK.
Color space
A color model in which each color is repesented by a specific set of numbers. Many different color spaces can
use the same color model: for instance, monitors generally use the RGB color model, but they have different color
spaces, because a particular set of RGB numbers results in different colors on different monitors.
Cutter
A printer component that slides back and forth across the platen to cut the paper.
ESD
ElectroStatic Discharge. Static electricity is common in daily life. It is the spark when touching the car door, or the
cling of clothing. Although controlled static electricity has some useful benefits, uncontrolled electrostatic
discharges are one of the main hazards to the electronics products. Therefore, to prevent damage some
precautions are needed when setting up the product, or handling ESD sensitive devices. This type of damage may
reduce the life expectancy of the device. One way to minimize uncontrolled ESDs, and therefore reduce this type
of damage is by touching any exposed grounded part of the product (mainly metal parts) before handling ESD
sensitive devices (such as the printheads or ink cartridges). Additionally, to reduce the generation of electrostatic
charge in your body try to avoid working in a carpeted area, and keep your body movements to a minimum
when handling ESD sensitive devices. Also, avoid working in low-humidity environments.
Ethernet
A popular computer networking technology for local area networks.
Firmware
Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated).
Gamut
The range of colors and density values reproducible on an output device, such as a printer or monitor.
HP-GL/2
Hewlett-Packard Graphics Language 2: a language defined by HP to describe vector graphics.
I/O
Input/Output: this term describes the passing of data between one device and another.
ICC
Glossary
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The International Color Consortium, a group of companies that have agreed on a common standard for color
profiles.
Ink cartridge
A removable printer component that stores ink of a particular color and provides it to the printhead.
IP address
A unique identifier that identifies a particular node on a TCP/IP network. It consists of four integers separated by
dots.
Jetdirect
HP's brand name for its series of print servers that allow a printer to be connected directly to a local area network.
LED
Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated.
MAC address
Media Access Control address: a unique identifier used to identify a particular device on a network. It is a lower-
level identifier than the IP address. Thus, a device may have both a MAC address and an IP address.
Nozzle
One of many tiny holes in a printhead through which ink is deposited onto the paper.
Paper
A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are
pulped, dried and pressed.
Platen
The flat surface within the printer over which the paper passes while it is being printed on.
Printer driver
Software that converts a print job in a generalized format into data suitable for a particular printer.
Printhead
A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and
deposits it on the paper, through a cluster of nozzles.
Rendezvous
Apple Computer's original name for its networking software later known as Bonjour.
Spindle
A rod that supports a roll of paper while it is being used for printing.
TCP/IP
Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based.
USB
Universal Serial Bus: a standard serial bus designed to connect devices to computers.
208
Glossary
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Index
color management
language 23
Symbols/Numerics
options 104
components of Embedded Web
Server 10
configure 25
A
accessories
order 143
accounting 118
alerts
F
front panel
connect the printer
errors 175
warnings 175
ArcGIS 129
contrast 25
language 23
units 25
B
front panel error messages
all 199
front panel key
bin
front panel option
D
drying time
C
calibration
color 101
autorotate 90
Clean the paper advance sensor
window 135
color 95
canceling 49
changing 49
overview 31
E
economize
color accuracy
Embedded Web Server
access 23
PANTONE 153
Index
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optimize suggested
HP Professional PANTONE
emulation 107
HP Utility
stored 82
submit 81
job queue
job preview; Embedded Web
Server 113
actions 146
reprint 115
pause 114
access 24
language 24
HP-GL/2 26
resize 87
rotate 90
select paper mismatch
action 28
I
K
image problems
L
ink
language 23
lub
M
maintenance 136
maintenance cartridge
about 60
usage 118
inserting 76
removing 74
ink absorber
margins
change 138
specification 204
ink cartridge
about 58
information 77
inserting 62
maintenance 136
ordering 78
front view
refilling 58
removing 60
G
glossary 207
graininess 150
specification 204
N
nesting 92
O
H
on/off 11
order
hold for preview
print job canceled and
purged 174
J
accessories 143
job
create 81
210
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paper 50
printheads 79
print quality
Q
changing 82
R
print-quality problems
banding 149
rear view
bronzing 150
general 145
graininess 150
smudging 151
resolution 204
P
paper
overview 30
roll paper
unloading 37
printer software
printhead
S
scenario
smudging 151
size 84
tips 30, 50
usage 118
paper jam
paper presets
downloading 47
paper types
supported 31
Photoshop
so
ftware 9
specifications
about 59
cleaning 68
information 78
inserting 66
ordering 79
recovery 68
removing 63
acoustic 206
ecological 206
environmental 206
functional 204
margins 204
memory 205
print 123
specification 204
printhead cleaner
specification 204
printhead drop detector
clean 69
physical 205
power 205
spectrophotometer 99
statistics
status 116
print job
create 81
nesting 92
stored 82
submit 81
Index
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