HP Hewlett Packard Personal Computer 520 1070 User Manual

12” (30cm)  
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Copyright and License  
The information in this document is subject to  
change without notice.  
© Copyright 2012 Hewlett-Packard Development  
Company, L.P. The information contained herein  
is subject to change without notice.  
Warranty Print on Demand Statement  
You can find the expressly provided HP Limited  
Warranty applicable to your product in the start  
menu on your PC and/or in the CD/DVD  
provided in the box. For some countries/regions,  
a printed HP Limited Warranty is provided in the  
box. In countries/regions where the warranty is  
not provided in printed format, you may request  
a printed copy from hp.com/go/orderdocuments  
or write to HP at: Hewlett-Packard, MS POD,  
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Hewlett Packard, POD, P.O. Box 200,  
The only warranties for Hewlett-Packard products  
and services are set forth in the express  
statements accompanying such products and  
services. Nothing herein should be construed as  
constituting an additional warranty. HP shall not  
be liable for technical or editorial errors or  
omissions contained herein.  
HP assumes no responsibility for the use or  
reliability of its software on equipment that is not  
furnished by HP.  
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1 Getting information  
Type of information  
Where to find  
Set up your computer.  
Quick Setup (this Guide)  
Quick Setup (this Guide)  
Use the computer.  
Connect to the Internet.  
Recover factory settings.  
Troubleshooting and Maintenance Guide on your computer. At the bottom  
of your screen, click on Start, then click HP Help and Support and HP  
User Manuals.  
See how-to videos about using Visit http://www.hp.com/supportvideos (English only)  
the features of your computer.  
Learn how to use the Microsoft Help and Support  
Windows 7 operating system.  
Click Start, and then click Help and Support or visit  
Find Windows 7 password  
information.  
Windows 7 troubleshooting tools  
Find links to driver updates.  
1. Click Start, click Control Panel, and then click System and  
Security.  
Read frequently asked  
questions.  
2. Under Action Center, click Find and fix problems  
(troubleshooting).  
Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. At the bottom  
computer hardware and  
software issues.  
of your screen, click on Start, then click HP Help and Support and HP  
User Manuals.  
Find electronic user guides  
and specifications for your  
computer model.  
Order parts and find  
additional troubleshooting  
help.  
Upgrade or replace  
Upgrading and Servicing Guide  
components of your computer.  
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Type of information  
Where to find  
Find computer warranty  
information.  
Limited Warranty and Support Guide or the Warranty and Support  
Information included with your computer.  
Get technical support.  
Or  
Click Start, click All Programs, and then click HP User Manuals.  
Get up-to-date information and http://www.hp.com/support/consumer-forum  
help from the Windows  
community.  
Connect to a TV.  
Watching and Recording TV  
Click Start, click All Programs, and then click HP User Manuals.  
If the guide is not available there, visit http://www.hp.com/go/contactHP  
Get special utilities for  
computer owners.  
PC Help & Tools folder  
Click Start, click All Programs, and then click PC Help & Tools.  
Maintain your computer.  
HP Support Assistant — Maintains your computer performance and resolve  
problems faster by using automated updates, on-board diagnostics, and  
guided assistance.  
Click Start, click All Programs, click HP, and then click HP Support  
Assistant.  
Troubleshooting and Maintenance Guide  
Click Start, click HP Help and Support, and then click HP User  
Manuals.  
Maintaining Your Computer (this Guide)  
Find safety and regulatory  
notices.  
Safety & Regulatory Information  
Click Start, click HP Help and Support, and then click HP User  
Find ergonomic information.  
Safety & Comfort Guide  
Click Start, click HP Help and Support, and then click HP User  
Manuals or visit http://www.hp.com/ergo.  
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Chapter 1 Getting information  
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2 Setting up your computer  
WARNING! To reduce the risk of electrical shock or damage to your  
equipment:  
• Place the computer in a location away from water, dust, moisture, and soot.  
These can increase the inside temperature, or can cause fire or electrocution.  
• Do not disable the power cord grounding plug. The grounding plug is an  
important safety feature.  
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all  
times.  
• Disconnect power from the equipment by unplugging the power cord from the  
electrical outlet. To prevent direct exposure to laser beam, do not try to open the  
enclosure of the CD or DVD drives.  
• The power supply is preset for the country/region in which you purchased your  
computer. If you move, check the voltage requirements for your new location  
before plugging the computer into an AC power outlet.  
The computer may be heavy; be sure to use ergonomically correct lifting  
procedures when moving the computer.  
To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is  
located on the web at http://www.hp.com/ergo.  
1. Place the computer so that all ventilation openings are unobstructed and  
cabling is not in a walkway or where it can be stepped on or damaged by  
placing furniture on it.  
2. Connect all power cords from the monitor, computer, and accessories to a  
power surge protection device that is specifically labeled as having surge  
protection, an uninterruptible power supply (UPS), or a similar device. If the  
computer has a television tuner, or a modem or telephone connection, protect  
the computer by using surge protection with these signal inputs as well.  
Connect the television cable or the telephone line cord to the surge protection  
device, and then connect the device to the computer.  
3. Download and install operating system updates.  
a. Find out what operating system and version your computer is currently  
running.  
(Click Start > Control Panel and double-click System. The operating  
system and version are shown under Windows edition.)  
b. Open your internet browser and go to http://www.hp.com/go/  
c. Select your country and language, if necessary, and click Support &  
Drivers.  
3
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d. Select Download drivers and software (and firmware), type  
your computer model name and number in the product field, and press  
Enter.  
e. If necessary, select your computer model from Product search  
results.  
f. Select your computer operating system.  
g. Click Download next to each update you wish to download.  
h. Follow the on-screen instructions to install each downloaded update.  
4. Look in the computer box for additional printed details or updates.  
5. Read the Safety and Regulatory Information document in the HP User Manuals  
folder.  
6. Read the Safety & Comfort Guide for proper workstation setup, posture,  
health and work habits, and electrical and mechanical safety information.  
Click Start, click All Programs, and then click HP User Manuals or visit  
After you complete the initial computer setup, you might want to install additional  
software programs or hardware devices. Check the operating system, memory,  
and other requirements listed before purchasing new software or hardware for  
your computer. Follow the software manufacturer's directions to install the new  
software.  
NOTE: Use only licensed original software. Installing copied software could  
result in an unstable installation, infect the computer with a virus, or be illegal.  
Security solutions can deter theft, mishandling, and software attacks, but cannot  
prevent them.  
Connecting to the Internet  
Steps to connect to the Internet:  
1. Connect the hardware as shown on the setup view.  
2. Get Internet service.  
Sign up with an Internet Service Provider (ISP). If you already have an  
account with an ISP, skip this step and follow the instructions provided  
by the ISP.  
If you did not set up the computer for Internet service during the initial  
setup, do so now by using Online Services:  
a. Click Start, click All Programs, click Online Services, and  
then click Get Online.  
b. Follow the on-screen instructions to select an ISP and set up Internet  
service.  
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NOTE: Online Services provides a list of ISPs; however, you  
might choose another ISP or transfer an existing account to this  
computer. To transfer existing accounts, follow the instructions  
provided by the ISP.  
3. Using your Internet connection through your ISP, open a web browser and  
browse the Internet.  
NOTE: If you have issues connecting to the Internet, see Internet access  
on page 16.  
Connecting to the Internet  
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3 Setting up additional features  
HP TouchSmart Magic Canvas  
The HP TouchSmart PC is a touch-enabled high-performance computer built into a  
high-definition widescreen display. The slim computer offers select features, that  
vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and  
burner, Bluetooth capability, USB ports, a media card reader, Wireless 802.11n  
networking, full support for Beats Audio™ devices (sold separately), and high  
quality speakers.  
HP TouchSmart 5.0 provides a unique, touch-based computer experience. Magic  
Canvas provides an interactive desktop that expands to the left and right, allowing  
you to spread out your applications and documents. Use the Carousel to place  
shortcuts to all of your favorite applications, folders, files, and Web pages. To  
launch the software, tap the HP TouchSmart icon  
on the desktop, or tap the  
Start button and then tap HP TouchSmart.  
The Magic Canvas  
The Magic Canvas is an interactive background that grows as you scroll to  
the left and right. You are no longer confined to one background screen, but  
can have notes, programs and files spread across the canvas, expanding to  
the left and right of the screen.  
Access a submenu, by tapping on the Magic Canvas, to change the  
background, write a note on the Magic Canvas and leave it there, and  
filter the media types that appear on your screen.  
Customize the appearance of your Magic Canvas with stationary and  
moving objects.  
Place playlists, slide shows, music, graffiti, videos, and photos on your  
Magic Canvas.  
A carousel, of available applications and your favorite website shortcuts,  
appears at the bottom of the screen. Make a left and right sliding motion  
with your finger over the carousel to scroll continuously through the  
applications and website shortcuts.  
Creating Magnets  
Magnets are content that you can place on the Magic Canvas. You can  
create magnets from some TouchSmart applications.  
Drag content from an application (photos, music, playlists, notes,  
calendars) onto the Magic Canvas.  
Create shortcuts to content.  
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Interact with magnets without having to open the application.  
Pin magnets to the Magic Canvas to prevent them from scrolling off.  
Interaction with Applications  
All active applications are highlighted in the carousel.  
Applications can be scrolled on or off the screen.  
Bring an application into view by touching it in the carousel.  
View all applications and website shortcuts by tapping the Quick Launch  
button.  
Size application views to full screen, partial screen, or icon.  
Website Tiles  
Add shortcut tiles to your favorite websites into the carousel.  
For additional information about HP TouchSmart 5.0, tap the Start button, tap  
Help and Support, and then tap HP TouchSmart, or tap the Help and  
Support icon on the Carousel and then tap HP TouchSmart.  
Using Beats Audio™ (select models only)  
Your HP TouchSmart PC features audio connectors (headphone and Audio Out )  
that are optimized for Beats Audio™ headphones and external audio systems  
(purchased separately). Select HP TouchSmart PC models also include four Beats-  
optimized internal speakers and a Beats toggle button  
on the keyboard.  
Your computer comes ready for you to experience music with Beats enabled. To  
disable Beats, press the Beats toggle button; the Beats-off icon appears on the  
screen. To turn Beats on, press the Beats toggle button again. If your keyboard  
does not contain the Beats toggle button, press Fn+B to enable and disable Beats.  
Tap the Beats icon on the system tray to view the Beats user interface.  
All you need to do is plug the Beats Audio headphones into the side headphone  
connector to experience crisp and clear sound separation. To experience the full  
capability of BEATS audio using the internal speakers, HP recommends connecting  
a matching HP subwoofer to the Sub connector on the back panel. If you are using  
an external audio system, plug it into the Audio Out connector on the back panel.  
HP My Display TouchSmart Edition  
HP My Display TouchSmart Edition allows you to adjust the screen display using  
the touch feature.  
You can adjust sound, brightness, and contrast.  
Viewing mode can be set to the factory default, or optimized for movie, text,  
or gaming.  
Status indicators let you know if the onscreen keyboard scroll lock, number  
lock, or caps lock are set.  
Using Beats Audio™ (select models only)  
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A settings screen lets you adjust color with the touch of a button.  
An options screen lets you set display options, set transparency, and check  
for updates.  
HP My Display TouchSmart Edition can be accessed from the task tray, or by right-  
clicking on the desktop, or from the Start Menu, tap All Programs, tap HP, and  
then tap HP My Display TouchSmart Edition. Online help for HP My Display  
TouchSmart Edition is available by tapping the ? button in the upper right hand  
corner of the application screen.  
Using the HDMI port controls (select models only)  
The right side of your computer may contain an HDMI port and volume control  
buttons. Unless a device is plugged into the HDMI port, the volume controls have  
no functionality. The HDMI controls are only intended to control the settings of the  
device plugged into that port, and do not control any other media devices on the  
system.  
To use the HDMI port controls, plug a device into the HDMI port. Press the menu  
button (the top button displayed). A new on-screen menu displays. Using the +/-  
buttons, select brightness, volume, contrast, or color balance.  
When a device is plugged into the HDMI port, the volume on the computer is  
muted. Pressing the +/- buttons on the side panel does not change the volume of  
the computer.  
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4 Maintaining your computer  
Cleaning procedures  
Keeping your computer system free of dust, dirt, and heat will prolong its life.  
Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can  
overheat or, in the case of the keyboard and mouse, not work smoothly and effectively.  
Check your system once a month for visible signs of dust and debris, and clean it about once every three  
months.  
Visit www.hp.com/go/contactHP for additional cleaning instructions.  
Cleaning the computer  
vents  
Air vents keep the computer cool. Keep these vents clean by using a small, battery-  
powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of  
electric shock.)  
1. Vacuum the vents on the computer case.  
2. Remove any debris that has accumulated in and around the computer  
connectors (for example, the Ethernet and USB connectors).  
Cleaning procedures  
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Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum  
mouse  
cleaner, to avoid removing key caps and springs.  
1. Vacuum between the keys of the keyboard and along the grooves.  
2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the  
keyboard keys and along its edges.  
3. Wipe the body of the mouse and the mouse cord by using cleaning wipes.  
If you have a roller-ball mouse, clean the ball and rollers inside:  
1. Turn the mouse upside down, and rotate the ball-cover ring counterclockwise  
to remove the ring and release the roller ball.  
2. Rinse the roller ball with soap and warm water.  
3. Clean the rollers inside the mouse with a cotton swab dampened with  
isopropyl (rubbing) alcohol.  
4. After the roller ball and rollers are completely dry, replace the ball and ball-  
cover ring.  
Cleaning the touch screen  
(AiO models only)  
Follow these steps to clean the touch screen:  
1. Turn off the computer. Tap the Start button, and then tap Shut Down.  
2. Disconnect the power cord from the wall.  
3. Spray a small amount of mild glass cleaner on a soft cloth to clean the touch  
screen.  
4. Wipe the surface and left and right side of the touch screen to remove any  
dirt, fingerprints, or other debris that could hinder the touch recognition of the  
screen.  
CAUTION: Do not spray or place the cleaner directly on the screen; spray the  
cleaner into the cloth, and then wipe the sides and surface of the touch screen.  
Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of  
the screen, because this could cause damage to the touch screen.  
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5 Troubleshooting  
Refer to the documentation provided by the product manufacturer for information  
about peripheral-specific problems, such as issues with a monitor or a printer. The  
following tables present some issues you might encounter while installing, starting  
up, or using your computer and possible solutions.  
For more information or for additional troubleshooting options, see Getting  
information on page 1.  
Computer does not start  
Symptom  
Possible solution  
Error message:  
Hard disk drive  
error.  
Restart the computer.  
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.  
2. Click the Arrow button next to the red Shut Down button, and then click Restart.  
Or, press and hold the Power button on the computer for 5 or more seconds to turn off  
the computer, and then press the Power button to restart the computer.  
3. If Windows opens, immediately back up all important data to a backup hard disk drive.  
4. Contact Support, whether it was possible or not to start up Windows.  
Either the hard disk drive or the system board may need to be replaced.  
Computer will  
not turn on or  
start.  
Ensure that the cables connecting the computer to the external power source are plugged in  
properly. When the cables connecting the computer to the external power source are plugged  
in properly, and the wall outlet is functioning, the green power supply light on the back of the  
computer should be on; if it is not, contact Support.  
Test the wall outlet by connecting a different electrical device to it.  
Computer does not start  
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Symptom  
Possible solution  
Computer seems Use the Windows Task Manager to close any programs not responding, or restart the  
to be locked up  
and is not  
computer:  
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.  
2. Click Start Task Manager.  
responding.  
3. Select the program that is not responding, and then click End Task.  
If closing programs does not work, restart the computer:  
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.  
2. Click the Arrow button next to the red Shut Down button, and then click Restart.  
Or, press and hold the Power button on the computer for 5 or more seconds to turn off  
the computer, and then press the Power button to restart the computer.  
Error message:  
Invalid system  
disk or Non-  
System disk or  
Disk error.  
When drive activity stops, remove the disc and press the spacebar on the keyboard. The  
computer should start up.  
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Power  
Symptom  
Possible solution  
Computer does  
not turn off when  
the Power button  
is pressed.  
Press and hold the Power button until the computer turns off. Check Power Settings.  
Computer shuts  
down  
The computer might be in an exceedingly hot environment. Let it cool down.  
Ensure that computer air vents are not blocked and that the internal fan is running — see :  
Cleaning procedures on page 9. (Your computer might not have an internal fan.)  
automatically.  
Display (monitor)  
Symptom  
Possible solution  
Screen is blank.  
Press the space bar on the keyboard or move the mouse to make the screen display visible  
again.  
Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep  
mode.  
Press the Power button to turn on the computer.  
Power  
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Keyboard and mouse (general)  
Symptom  
Possible solution  
Keyboard  
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of  
your computer, and then restart your computer.  
commands and  
typing are not  
recognized by the  
computer.  
Mouse (with cable)  
does not work or is  
not detected.  
Unplug and reconnect the mouse cable to your computer.  
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse  
cable, and then restart the computer.  
Cursor does not  
move using the  
arrow keys on the  
number keypad.  
Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the  
number keypad can be used.  
Cursor does not  
respond to mouse  
movement.  
Use the keyboard to save changes in all open programs, and then restart your computer:  
1. Press the Alt+Tab keys simultaneously to navigate to an open program.  
2. Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is  
the keyboard shortcut for Save on most—not all—programs).  
3. Repeat step 1 and step 2 to save changes in all open programs.  
4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard  
simultaneously to display the Windows Start menu.  
5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut  
Down, and then press Enter.  
6. After the shutdown is complete, unplug and reconnect the mouse connector to the  
back of your computer, and then restart your computer.  
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Keyboard and mouse (wireless)  
Symptom  
Possible solution  
Wireless keyboard  
or mouse does not  
work or is not  
detected.  
Ensure that you are using the wireless keyboard or wireless mouse within range of the  
receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12  
inches) during initial setup or for re-synchronization.  
Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of  
inactivity. Click the left mouse button to reactivate it.  
Replace the batteries in the keyboard and mouse.  
Re-synchronize the keyboard and mouse to the receiver using the following steps.  
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations  
are examples; your models might vary. IMPORTANT: During these steps, place the  
wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12  
inches) of the receiver, and away from interference from other devices.  
1. Unplug the receiver from a USB connector on the computer, and then reconnect it.  
Your computer model might have a connector dedicated to the receiver. If you have a  
choice, use a USB connector on the front of the computer.  
2. Check that the mouse is on (A), and push and hold the Connect button (B) on the  
underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or  
stops flashing. The receiver connection session times out after 60 seconds. To ensure  
that the connection was established, and that the receiver did not time out instead,  
move the mouse and check for response on the screen.  
B
Off  
Connect  
On  
A
3. After the mouse connection is established, continue by using the steps that follow to  
repeat the procedure for the keyboard.  
4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10  
seconds until the LED on the receiver lights or stops flashing.  
C
Keyboard and mouse (wireless)  
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Speakers and sound  
Symptom  
Possible solution  
No sound is  
produced.  
For Windows 7:  
1. Click Start, click Control Panel, click Action Center, and then click  
Troubleshooting.  
2. Under Hardware and Sound, click Troubleshoot and audio playback.  
If you are using built-in monitor speakers, use the monitor front-panel Volume button to  
adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure  
that audio is enabled and that the volume is set appropriately.  
Ensure that you connected powered (active) speakers and that they are turned on.  
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the  
speakers are connected to an audio connector, not a Line In or headphone connector.  
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.  
Unplug headphones if they are connected to your computer (or speaker system).  
Volume is very low  
or unsatisfactory.  
Ensure that you connected the speakers to the Audio Out (lime green) connector on the  
back of the computer. (Additional audio connectors are used for multiple-channel  
speakers.) Detached non-powered speakers (speakers without a separate power source,  
such as batteries or a power cord) do not produce satisfactory sound. Replace the non-  
powered speakers with powered speakers.  
Internet access  
Symptom  
Possible solution  
Internet programs do Log in to your ISP, and start the desired program.  
not start  
automatically.  
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Symptom  
Possible solution  
I cannot connect to  
the Internet.  
For Windows 7:  
1. Click Start, click Control Panel, click Action Center, and then click  
Troubleshooting.  
2. Under Network and Internet, click Connect to the Internet.  
Verify that you are using the proper cables for your Internet connection type. Your  
computer might have a dial-up modem and an Ethernet network adapter (also called a  
network interface card, or NIC). A modem uses a standard telephone cable, whereas the  
network adapter uses a network cable, to connect to a local area network (LAN). Do not  
connect a telephone cable to the network adapter, and do not plug a network cable into a  
telephone service line; doing so might damage the network adapter.  
Run the wireless setup wizard:  
1. Click Start, click Control Panel, click Network and Internet, and then click  
Network and Sharing Center.  
2. In the Network and Sharing Center window, click Set up a connection or  
network to open the wizard, and then follow the on-screen instructions.  
If your system has an external antenna, try to move the antenna to a better position. If the  
antenna is internal, try to move the computer.  
Try to connect again later, or contact your Internet service provider (ISP) for assistance.  
Software troubleshooting  
To repair  
Turn the computer off completely and then turn it on again. This is the easiest (and  
sometimes the best) way.  
software  
problems, try  
these methods:  
Update the drivers (see Updating device drivers, following).  
Use Microsoft System Restore Software program and hardware driver reinstallation (see  
Microsoft System Restore, later in this table). — Restores your computer to a configuration  
that was in use before the software was installed.  
Reinstall the software program or hardware driver (see Software program and hardware  
driver reinstallation, later in this table). — Restores the software (if it came with the  
product) or hardware driver to factory defaults.  
System Recovery (see Troubleshooting and Maintenance Guide on your computer. At the  
bottom of your screen, click on Start, then click HP Help and Support and HP User  
Manuals. ) — Erase and reformat the hard disk drive, and then reinstall the operating  
system, programs, and drivers. This erases all data files you have created.  
Software troubleshooting  
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Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the  
drivers  
driver if the new one does not solve your problem:  
1. Click Start.  
2. Type Device Managerinto the Start Search box, and then click Device Manager  
to open the Device Manager window.  
3. Click the plus sign (+) to expand the type of device you want to update or rollback. (For  
example, DVD/CD-ROM drives).  
4. Double-click the specific item (for example, HP DVD Writer 640b).  
5. Click the Driver tab.  
6. To update a driver, click Update Driver, and then follow the on-screen instructions.  
Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the  
on-screen instructions.  
Microsoft System If you have a problem that might be due to software that was installed on your computer, use  
Restore  
System Restore to return the computer to a previous restore point. You can also set restore  
points manually.  
NOTE: Always use this System Restore procedure before you use the System Recovery  
program.  
To start a System Restore:  
1. Close all open programs.  
2. Click Start, right-click Computer, and then click Properties.  
3. Click System protection, System Restore, click Next, and then follow the on-  
screen instructions.  
To add restore points manually:  
1. Close all open programs.  
2. Click Start, right-click Computer, click Properties, and then click System  
protection.  
3. Under Protection Settings, select the disk for which you want to create a restore point.  
4. Click Create, and then follow the on-screen instructions.  
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Chapter 5 Troubleshooting  
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Software  
If any of your factory-installed software programs or hardware drivers are damaged, you can  
reinstall it by using the Recovery Manager program (select models only).  
program and  
hardware driver  
reinstallation  
NOTE: Do not use the Recovery Manager program to reinstall software programs that came  
on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs  
or DVDs.  
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it  
is still available from where you initially installed it (for example, discs or the Internet). Or  
check to be sure that the program is in the list of programs you can reinstall from the Recovery  
Manager.  
To check the list of installable programs in the Recovery Manager:  
1. Click Start, All Programs, Recovery Manager, and then click Recovery  
Manager. If prompted, click Yes to allow the program to continue.  
2. Under I need help immediately, click Software Program Reinstallation.  
3. Click Next at the Welcome screen. A list of programs opens. Check whether your  
program is there.  
To reinstall a program using the Recovery Manager:  
1. Click Start, click All Programs, click Recovery Manager. and then click Recovery  
Manager.  
2. Click Software Program Reinstallation, and then click Next at the Welcome  
screen.  
3. Choose the program you want to install, click Next, and follow the on-screen  
instructions.  
4. When you have finished reinstalling, restart the computer. Do not skip this last step.  
You must restart the computer after recovering software programs or hardware drivers.  
To uninstall a program:  
1. Close all software programs and folders.  
2. Click Start, and then click Control Panel.  
3. Under Programs, click Uninstall a program.  
4. Select the program you want to remove, and then click Uninstall.  
Software troubleshooting  
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6 Support information  
Ways to get help  
Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to  
help you get the most from your computer. Whether with tools located on your  
computer, from information on the web, by phone, or through your local retailer,  
you’ll find what you need.  
Before contacting the HP Customer Care Center, it’s important to have the  
following information handy.  
Model number  
System (product) number  
Serial number  
Software build number  
Operating system  
Purchase date  
Please take a moment to write down your product information for future reference.  
The first four items on the list (model number, product number, serial number, and  
software build number) can be viewed by pressing the Ctrl+Alt+S keys on the  
keyboard at the same time.  
Don’t forget to register!  
Where to get help  
1. Use the Help and Support Center for help with hardware and software  
questions. Click Start, and then click Help and Support. The Help and  
Support Center provides useful troubleshooting information and includes the  
following:  
E-mail support  
HP Real Time Chat with qualified support specialists  
Support phone numbers  
2. If you think you have a hardware issue, before calling the Customer Care  
Center, run the hardware diagnostic tools that are preinstalled on your  
computer. Click Start, All Programs, PC Help & Tools, and then click  
Hardware Diagnostic Tools.  
3. For help online, go to the HP Customer Care Center website at  
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Chapter 6 Support information  
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Phone assistance to get you up and running is covered for thirty (30) days from the  
time you purchased your computer. After thirty (30) days, there may be a charge,  
but the helpful support is still available.  
Customer support for repairs  
If your computer needs to be repaired or to have parts replaced, you have two  
choices:  
You can easily replace many of your computer parts that are considered  
consumer replaceable. This is the fastest method of repair, as many times we  
can send the part directly to your home or business in a few days.  
If a repair is necessary, the HP Customer Care Center will make  
arrangements to fix your computer.  
These services are covered during the warranty period.  
There are a few limitations and exclusions to the warranty (as well as some  
important details), which are described in the Hardware Limited Warranty section  
of the Limited Warranty and Support Guide.  
Before upgrading your hardware  
Any hardware upgrades that you intend to do should only be done after you have  
completely set up your new computer. Refer to the setup poster included with your  
system for help with setting up. If you have any problems setting up your system  
and turning it on, immediately contact the HP Customer Care Center listed earlier  
in this guide, and a HP Customer Representative will assist you. This must be done  
first before attempting to upgrade your system.  
By breaking the security seal on the back of the computer, you are confirming that  
the computer was working properly before you attempted to upgrade your system.  
Once the security seal has been broken, your computer is then, to the extent  
allowed by local law, covered under the terms and conditions listed in the  
Hardware Limited Warranty section of the Limited Warranty and Support Guide.  
Customer support for repairs  
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The power to make a change  
Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to  
use computers in the world. HP also designed this product with the environment in mind.  
But to reduce its impact even further, we need your help.  
Let’s work together to make a change.  
How you can help  
What we do  
Recycle your old computer.  
We design with the environment in mind.  
Disposing of electronic waste responsibly has been While we want you to enjoy this computer for many  
an HP priority for more than 20 years. If this  
computer is a replacement for an older computer  
you no longer need, go to  
can help you dispose of your old computer with  
minimum impact on the planet.  
years to come, we recognize that you will eventually  
dispose of it. We have designed it so it can be easily  
dismantled and recycled as much as possible. The  
packaging that came with your computer is also  
designed for maximum recyclability.  
Don't use a screen saver.  
We design to be more energy efficient.  
Screen savers can prevent your HP computer from  
going to sleep and thereby waste power. Screen  
savers can also reduce the life of your monitor by  
This computer has HP Power Management Technology,  
which can reduce computer energy use up to 45%  
compared to computers without power management.  
increasing the number of hours the LCD backlight is HP computers keep energy needs to a minimum, saving  
on.  
you money and reducing your carbon footprint.  
Don't disable the power settings.  
We design our products to use better and fewer  
materials.  
The power management tools on this computer are  
set to minimize energy use without impacting  
performance. Please do not disable them.  
Ensuring the health of you, your family, and our planet  
is a key priority at HP. We are committed to using the  
safest materials in the production of this and all our other  
products.  
Printed in  
*674322-002*  
674322-002  
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