Grandstream Networks IP Phone GXP14XX User Manual

BroadSoft Partner Configuration Guide

Grandstream GXV31xx

IP Multimedia Phone

GXP21xx/GXP14xx

Enterprise IP Phone

March 2011

Document Version 1.4

1297 Beacon Street, 2nd Floor

Brookline, MA 02446 USA

Voice: (617) 566-9300

Fax: (617) 249-1987

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Document Revision History

Version

Reason for Change

1.1

Introduced document for Grandstream GXP21xx/GXP14xx/GXV31xx in validation with BroadWorks

Release 17.0.

1.2

1.3

1.4

Edited and published document.

Added Device Management configuration instructions.

Edited and published document.

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Table of Contents

Overview..........................................................................................................................................6

Interoperability Statu s ...................................................................................................................7

2.1 Verified Versions...........................................................................................................................7

2.2 Interface Capabilities Supported..................................................................................................7

2.3 Known Issues ............................................................................................................................ 11

BroadWorks Configuration.........................................................................................................12

3.1 BroadWorks Device Profile Configuration................................................................................ 12

3.2 BroadWorks Configuration Step s ............................................................................................. 13

GXP21xx/GXP14xx/GXV31xx Configuratio n ............................................................................14

4.1 System Level Configuratio n ...................................................................................................... 15

4.2 Subscriber Level Configuration Parameter s ............................................................................ 16

4.3 Shared Call Appearance Configuration.................................................................................... 18

4.3.1 Bob’s Phone Configuration .............................................................................................. 19

4.3.2 Joe’s Phone Configuratio n ............................................................................................... 20

Device Management ....................................................................................................................21

5.1 Device Management Capabilities Supported........................................................................... 21

5.2 Device Management Configuratio n .......................................................................................... 22

5.2.1 Configure BroadWorks Tags ........................................................................................... 22

5.2.2 Configure BroadWorks Device Profile............................................................................. 24

5.2.3 Create Device Profile Instance ........................................................................................ 33

5.2.4 Configure Grandstream GXP21xx/GXP14xx/GXV31xx ................................................ 34

Appendix A: Sample GXP21xx/GXP14xx/GXV31xx Configuration File s .....................................37

References.............................................................................................................................................45

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Table of Figures

Figure 1 Shared Call Appearance Configuration.................................................................................... 18

Figure 2 System Default Tag Settings..................................................................................................... 23

Figure 3 Configuration Method 1: Import................................................................................................ 25

Figure 4 Auto Configuration Options Settings......................................................................................... 27

Figure 5 Device Management Options Setting s ..................................................................................... 28

Figure 6 Device-Specific File Settings..................................................................................................... 30

Figure 7 Static File Settings ..................................................................................................................... 33

Figure 8 Identity/Device Profile Add Settings.......................................................................................... 34

Figure 9 GXP21xx/GXP14xx Advanced Settings................................................................................... 35

Figure 10 GXV31xx Upgrade Setting s .................................................................................................... 36

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Overview

This document describes the configuration procedures required for the Grandstream

GXP21xx/GXP14xx/GXV31xx phones to be interoperable with BroadWorks. This

includes the following Grandstream phone models:

„

GXP2100

GXP2110

GXP2120

GXP1450

GXV3140

GXV3175

The GXP21xx/GXP14xx/GXV31xx phones use the Session Initiation Protocol (SIP) to

communicate with BroadWorks for call control.

This guide describes the specific configuration items that are important for use of

BroadWorks. It does not describe the purpose and use of all configuration items on the

GXP21xx/GXP14xx/GXV31xx. For those details, see the GXP21xx/GXP14xx/GXV31xx

User Manual supplied by Grandstream [1].

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Interoperability Status

This section provides the known interoperability status of the Grandstream

GXP21xx/GXV3140/GXV3175 with BroadWorks. This includes the version(s) tested,

capabilities supported and known issues.

Interoperability testing validates that the device interfaces properly with BroadWorks via

the SIP interface. Qualitative aspects of the device or device capabilities not affecting the

SIP interface such as display features, performance, and audio qualities are not covered

by interoperability testing. Requests for information and/or issues regarding these aspects

should be directed to Grandstream.

2.1 Verified Versions

The following table identifies the verified Grandstream GXP21xx/GXV3140/GXV3175 and

BroadWorks versions and the month/year the testing occurred. If the device has

undergone more than one test cycle, versions for each test cycle are listed, with the most

recent listed first.

Compatible Versions in the following table identifies specific Grandstream versions which

the partner has identified as compatible and should interface properly with BroadWorks.

Generally, maintenance releases of the validated version are considered compatible and

may not be specifically listed here. Contact Grandstream for any questions concerning

maintenance and compatible releases.

NOTE: Interoperability testing is normally performed with the latest generally available (GA)

device firmware/software and the latest GA BroadWorks release and service pack at the time the

testing occurs. If there is a need to use a non-verified mix of BroadWorks and device software

versions, customers can mitigate their risk by self-testing the combination using the BroadWorks

SIP Access Device Interoperability Test Plan [5].

Verified Versions Table

Date

(mm/yyyy)

BroadWorks

Release

Grandstream Verified

Version

Grandstream Compatible

Versions

01/2011

Release 17.0

GXP2120/GXP2110/GXP21

00/GXP1450: 1.0.1.39

Any maintenance release of the

verified versions.

GXV3140: 1.0.7.3

GXV3175: 1.0.1.4

2.2 Interface Capabilities Supported

The Grandstream GXP21xx/GXV3140/GXV3175 has completed interoperability testing

with BroadWorks using the BroadWorks SIP Access Device Interoperability Test Plan [5].

The results are summarized in the following table.

The BroadWorks test plan is composed of packages, each covering distinct

interoperability areas, such as “Basic” call scenarios and “Redundancy” scenarios. Each

package is composed of one or more test items which in turn are composed of one or

more test cases. The test plan exercises the SIP interface between the device and

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BroadWorks with the intent to ensure interoperability sufficient to support the BroadWorks

feature set.

The Supported column in the following table identifies the Grandstream

GXP21xx/GXV3140/GXV3175’s support for each of the items covered in the test plan

packages, with the following designations:

„

Yes

Test item is supported.

Test item is not supported.

Test item is not applicable to the device type.

Test item was not tested.

Caveats or clarifications are identified in the Comments column.

Note that DUT in the following table refers to the Device Under Test which in this case is

the Grandstream phone.

BroadWorks SIP Access Device Interoperability Test Plan Support Table

Test Plan Package

Basic

Test Plan Package Items

Call Origination

Supported

Yes

Comments

Call Termination

Session Audit

Session Timer

Ringback

Forked Dialog

Early UPDATE

Early-Session

181 Call Being Forwarded

Dial Plan

Yes

DTMF - Inband

DTMF – RFC 2833

DTMF – DTMF Relay

Codec Negotiation

Codec Renegotiation

Third-Party Call Control – Basic

Third-Party Call Control – Advanced

Voice Message Deposit/Retrieval

Message Waiting Indicator

Voice Portal Outcall

Advanced Alerting

Calling Line ID

BroadWorks Services

Yes

Connected Line ID

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BroadWorks SIP Access Device Interoperability Test Plan Support Table

Test Plan Package

Test Plan Package Items

Diversion Header

Supported

Yes

Comments

History-Info Header

Advice of Charge

Yes

Meet-Me Conferencing

BroadWorks Release

17sp3 feature

DUT Services – Call

Control Services

Call Waiting

Call Hold

Yes

Call Transfer

No for attended transfer

before answering

Three-Way Call

Yes

No for attended transfer

before answering

Network-Based Conference

Maximum Registration

Minimum Registration

Yes

DUT Services –

Registration and

Authentication

Invite Authentication

Re-Invite/Update Authentication

Refer Authentication

Device Authenticating BroadWorks

G711 Fax Passthrough

G711 Fax Fallback

DUT Services – Fax

T38 Fax Messaging

DUT Services – Short

Message Service

Short Message Service

BroadWorks Release

17sp3 feature

DUT Services –

Miscellaneous

Do Not Disturb

Yes

Call Forward Always

Call Forward Always Diversion

Inhibitor

Anonymous Call

Yes

Anonymous Call Block

Remote Restart Via Notify

Busy Lamp Field

Advanced Phone

Services – Busy

Lamp Field

Except GXP3140/GXV3175

Call Park Notification

Do Not Disturb

Advanced Phone

Services – Feature

Key Synchronization

Do Not Disturb Ring Splash

Call Forward

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BroadWorks SIP Access Device Interoperability Test Plan Support Table

Test Plan Package

Test Plan Package Items

Supported

Comments

Call Forward Always Ring Splash

Call Forward Always Diversion

Inhibitor

Call Center Agent Logon/Logoff

Call Center Agent Unavailable Code

Missed Calls Display Sync

Advanced Phone

Services – Missed

Calls Display

Yes

Synchronization

Advanced Phone

Services – Shared

Call Appearance

using Call Info

Line-Seize

Yes

Except GXP3140/GXV3175

Call-Info/Lamp Management

Public Hold

Private Hold

Multiple Call Arrangement

Bridging

Call Park Notification

Dialog Event

Advanced Phone

Services – Shared

Call Appearance

using Dialog Event

Hold/Retrieve

Multiple Call Arrangement

Bridging

Call Park Notification

Hold Reminder

Advanced Phone

Services – Call Center

Call Information

Hoteling Event

Status Event

Disposition Code

Emergency Escalation

Customer Originated Trace

Call Park Notification

Advanced Phone

Services – Call Park

Notification

Redundancy

DNS SRV Lookup

Invite Failover/Failback

Bye Failover

Yes

No for INVITE Failback

SBC/ALG

Outgoing Invite

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BroadWorks SIP Access Device Interoperability Test Plan Support Table

Test Plan Package

Test Plan Package Items

Incoming Invite

Call Origination

Call Termination

Call Hold

Supported

Yes

Comments

Video – Basic Video

Calls

Call Waiting

Call Transfer

Video – BroadWorks

Video Services

Auto Attendant

Auto Attendant - HD

Voice Messaging

Voice Messaging - HD

Custom Ringback

TCP

Yes

Outgoing Invite

Incoming Invite

2.3 Known Issues

This section lists the known interoperability issues between BroadWorks and specific

partner release(s). Issues identified during interoperability testing and known issues

identified in the field are listed.

The following table provides a description of each issue and, where possible, identifies a

workaround. The verified partner device versions are listed with an “X” indicating that the

issue occurs in the specific release. The issues identified are device deficiencies or bugs,

so typically not BroadWorks release dependent.

The Issue Number is a BroadSoft ExtraView partner issue number if the testing was

performed by BroadSoft. If the testing was performed by the partner or a third party, the

partner may or may not supply a tracking number.

For more information on any issues related to the particular partner device release, see

the partner release notes.

Issue Number

Issue Description

Partner Version

No issues identified.

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BroadWorks Configuration

This section identifies the required BroadWorks device profile for the Grandstream

GXP21xx/GXV3140/GXV3175 as well as any other unique BroadWorks configuration

required for interoperability with the Grandstream models listed previously.

3.1 BroadWorks Device Profile Configuration

This section identifies the device profile to use when deploying the Grandstream

GXP21xx/GXV3140/GXV3175 with BroadWorks.

The following table identifies the required BroadWorks device identity/profile settings for

interoperability between the GXP21xx/GXV3140/GXV3175 and BroadWorks. For an

explanation of the profile parameters, refer to the BroadWorks Device Management

Configuration Guide [2].

For most of the following parameters, an “X” indicates the parameter function is supported

and/or required. If the item is blank, it is not supported. For items where text is supplied,

the text content maps directly to the web page for adding or modifying a device profile.

Grandstream Identity/Device Profile

Signaling Address Type

Number of Ports

Intelligent Proxy Addressing

Standard Options

GXP2100: 4

GXP2110: 6

GXP2120: 4

GXP1450: 2

GXV3140: 3

GXV3175: 3

Ringback Tone/Early Media Support

Authentication

Local Ringback – No Early Media

Enabled

Registration Capable

Static Registration Capable

E.164 Capable

Trusted

Authenticate REFER

RFC 3264 Hold

Video Capable

Use History-Info Header

Advanced Options

Route Advance

Wireless Integration

PBX Integration

Add P-Called-Party-ID

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Auto Configuration Soft Client

Requires BroadWorks Call Waiting

Tone

Advice of Charge Capable

Forwarding Override

Conference Device

Music On Hold Device

Requires BroadWorks Digit Collection

Requires MWI Subscription

Support Call Center MIME Type

Reset Event

checkSync

User

Trunk Mode

Auto Configuration Options

Web Based Configuration URL

Extension

Auto Configuration Type

Enable Monitoring

2 Config File

cfg%BWMACADDRESS%.xml

not_used

CPE System File Name

Device File Format

3.2 BroadWorks Configuration Steps

No special BroadWorks configuration is required.

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GXP21xx/GXP14xx/GXV31xx Configuration

Grandstream GXP21xx/GXP14xx/GXV31xx can be configured via web GUI as well as via

the Configuration File through TFTP or HTTP/HTTPS.

The GXP21xx/GXP14xx/GXV31xx accepts configuration files in XML format in addition to

the legacy proprietary binary format.

When Grandstream device boots up or reboots, it issues a request for a configuration file

named “cfgMAC.xml”, where “MAC” is the MAC address of the device, for example

“cfg000b820102ab.xml”. The configuration file name should be in lower case.

The following examples describe how to set the parameters using a configuration file. The

GXP21xx/GXP14xx/GXV31xx should be configured to load the configuration file each time

it resets or re-synchronizes. For detailed information on automated provisioning, see the

GXP21xx/GXP14xx/GXV31xx User Manual [1] and the Grandstream XML Provisioning

Guide [6].

The capabilities of the GXP21xx/GXP14xx/GXV31xx have been verified for use with

BroadWorks based on the settings described in the following table. For more information

on the meaning, purpose, and applicability of the individual configuration items see the

GXP21xx/GXP14xx/GXV31xx Configuration Tool and Template [7].

Configuration Files

Files Provided by Partner

Level

Description

cfgMAC.xml

System and

Subscriber

Contains configurable parameters that

apply to an individual device in a

deployment.

Example: cfg000b82000000.xml

Configuration Template

System and

Subscriber

Contains a complete list of

configurable parameters that apply to

an individual device in a deployment.

Example:

gxp21xx__gxp1450_config_1.0.1.39.txt

gxv3140_config_1.0.7.3.txt

gxv3175_config_1.0.1.4.txt

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4.1 System Level Configuration

This section describes system-wide configuration items that are generally required for

each GXP21xx/GXP14xx/GXV31xx to work with BroadWorks. Subscriber-specific

settings are described in the next section.

Step

Command

Purpose

System Configuration Items

Set SIP Proxy/Domain.

Step 1

Set the

GXP21xx/GXP14xx/GXV31xx

SIP server to the Fully Qualified

Domain Name (FQDN) for the

BroadWorks Application Server

cluster.

SIP Server = as.broadworks.net

The domain must match the

domain configured for the

BroadWorks subscriber’s line/port

domain.

Set Outbound Proxy.

Step 2

Set the Outbound Proxy to the

Session Border Controller (SBC)

if one is deployed between the

GXP21xx/GXP14xx/GXV31xx

and BroadWorks.

Outbound Proxy = sbc.broadworks.net

If there are redundant SBCs, set

it to the FQDN for the SBC

cluster.

Enable DNS SRV lookup.

Step 3

Step 4

Step 5

Enable DNS SRV lookups.

DNS Mode = “SRV”

Set register mode.

Enable SIP register.

SIP Registration = “Yes”

Set SIP Timers.

The default registration period is

60 minutes.

Enable reliable response.

Step 6

Step 7

Reliable provisional response

(PRACK) should be enabled.

Enable 100rel = "Yes"

Enable negotiated DTMF type.

Set the

GXP21xx/GXP14xx/GXV31xx to

enable inband or RFC 2833

negotiated DTMF.

Send DTMF = “via RTP (RFC 2833)”

Configure dialplan.

Example:

Step 8

Configure the

GXP21xx/GXP14xx/GXV31xx

dial plan according to the locale.

Dial Plan = “{ x+ | *x+ | *xx*x+ }”

The dial plan shown is the

GXP21xx/GXP14xx/GXV31xx

default dial plan.

Disable local feature code services.

Step 9

Disable feature access codes

controlled by the device.

Enable Call Features = “No”

Enable BroadSoft mode.

Step 10

Set the GXP21xx/GXP14xx in

BroadSoft mode. Does not apply

to GXV31xx.

Special Feature = “BroadSoft”

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4.2 Subscriber Level Configuration Parameters

This section identifies the device-specific parameters, including registration and

authentication. These settings must be unique across devices to be matched with the

settings for a BroadWorks subscriber.

Provisioning a subscriber to register with BroadWorks allows calls to terminate to the

subscriber’s line. Registration requires that a unique address of record (AoR) is

provisioned on BroadWorks and the phone; provisioning an AoR on BroadWorks consists

of setting the line/port parameter to a unique value within the Application Server cluster.

Grandstream GXP21xx/GXP14xx/GXV31xx each supports different numbers of SIP

accounts. The following example shows how to configure subscriber elements for an

account.

Step

Command

Purpose

Subscriber Configuration Items

Enable each line to be used.

Step 1

Step 2

Enable a line of

GXP21xx/GXP14xx/GXV31xx in use.

Account Active = "Yes" ;

Set display name for each

line.

For each line, configure the SIP Account

name to be displayed on the phone.

Example:

Account Name = "BroadSoft" ;

Set Register User ID for

each line.

Step 3

Step 4

The register user ID must correspond with

the line/port setting on BroadWorks.

Example:

SIP User_ID = "2405551111" ;

Enable SIP Authentication

for each line.

If the Authentication service is configured

on BroadWorks, these parameters must be

configured to match the BroadWorks

settings.

Example:

Authenticate ID =

"[email protected]" ;

Authenticate Password =

"welcome" ;

Configure caller ID name for

each line.

Step 5

Configure the caller ID name for each line.

Example:

Name = “Claire Smith” ;

Subscriber BLF Configuration Items (GXP21xx only)

Configure eventlist BLF for a

line.

Step 1

Configure eventlist BLF under Account

Settings page.

Example:

eventlist BLF URI =

“BLF2405551111”;

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Subscriber BLF Configuration Items (GXP21xx only)

Configure Multipurpose Key in

Basic Settings page.

Step 2

Configure a Multipurpose Key for “eventlist

BLF” under Basic Settings page.

Example:

The user ID is the monitored account SIP

user ID.

Key Mode = “eventlist BLF”;

Account = “Account 1”;

Name = “Jane”;

UserID = “2405551000”;

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4.3 Shared Call Appearance Configuration

The Shared Call Appearance (SCA) feature allows the administrator to add multiple

locations to a given line. Any of the locations can be used to originate or receive calls.

When a call comes in to an idle line, all the provisioned locations for that line are alerted.

The first location to answer the call is connected to the originator. If the line is already

active in a call, only the active location is alerted.

A subscriber can originate calls from any of the configured locations. All other locations

are unable to originate calls until all calls are released.

It is recommended that the phone number plus an index (<phoneNumber>_<index>) is

used when provisioning the unique address of record (AoR) for each shared line. For

example: 2405551111_2. If a phone number does not exist, the MAC address plus an

index could be used (<macAddress>_<index>).

Subscriber Bob's Profile

Configuration

Subscriber Joe's Profile

Configuration

Line/Port:/AoR 2405551111_1

Line/Port:/AoR 2405552222_1

Auth UserID:

bobsmith

Auth UserID:

joebrown

Auth Password: bobs

Auth Password: joeb

Shared Call Appearance

Configuration

Shared Call Appearance

Configuration

Application

Server

Joe's 2nd Line

Bob's 2nd Line

Line/Port:/AoR 2405552222_2

Line/Port:/AoR 2405551111_2

Joe's Line

Bob's Line

Bob's Phone

Joe's Phone

Figure 1 Shared Call Appearance Configuration

Figure 1 Shared Call Appearance Configuration shows that Bob and Joe each have two

lines and that Bob shares a line with Joe and Joe shares a line with Bob. The figure also

shows the applicable Subscriber Profile and Shared Call Appearance Configuration data

for subscribers Bob and Joe.

When Bob (2405551111) is called, Bob’s first line and Joe’s second line will ring. When

Joe (2405552222) is called, Joe’s first line and Bob’s second line will ring.

The following steps show how to configure both phones for this Shared Call Appearance

configuration.

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4.3.1 Bob’s Phone Configuration

The following steps are used to configure line 1 for Bob’s phone. This line rings when Bob

is called, so it has Bob’s authentication information.

Step

Command

Purpose

Configure Line Key 1 in Basic

Settings page as Shared.

Step 1

Configure the line as “shared”

(as opposed to “private”).

Line Key 1

Key Mode = "Shared Line”;

Set Register User ID for Account1.

Example:

Step 2

Step 3

The register user ID must

correspond with the line/port

setting on BroadWorks.

SIP User_ID = "2405551111_1" ;

Enable SIP Authentication for

Account1.

If the Authentication service is

configured on BroadWorks,

these parameters must be

configured to match the

BroadWorks settings.

Example:

Authenticate ID = "bobsmith" ;

Authenticate Password = "bobs" ;

This line rings when Bob is

called, so it has Bob’s

authentication information.

Configure display name for

Account1.

Step 4

Configure the name to be

displayed on the device for this

line.

Example:

Account Name = “Bob Smith” ;

The following steps are used to configure line 2 for Bob’s phone. This line rings when Joe

is called, so it has Joe’s authentication information.

Step

Command

Purpose

Configure Line Key 2 in Basic

Settings page as Shared.

Step 1

Configure the line as “shared”

(as opposed to “private”).

Line Key 2

Key Mode = "Shared Line” ;

Set Register User ID for Account2.

Example:

Step 2

Step 3

The register user ID must

correspond with the line/port

setting on BroadWorks.

SIP User_ID = "2405552222_2" ;

Enable SIP Authentication for

Account2.

If the Authentication service is

configured on BroadWorks,

these parameters must be

configured to match the

BroadWorks settings.

Example:

Authenticate ID = "joebrown" ;

Authenticate Password = "joeb" ;

This line rings when Joe is

called, so it has Joe’s

authentication information.

Configure display name for

Account2.

Step 4

Configure the name to be

displayed on the device for this

line.

Example:

Account Name = “Joe Brown” ;

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4.3.2 Joe’s Phone Configuration

The following steps are used to configure line 1 for Joe’s phone. This line rings when Joe

is called, so it has Joe’s authentication information.

Step

Command

Purpose

Configure Line Key 1 in Basic

Settings page as Shared.

Step 1

Configure the line as “shared” (as

opposed to “private”).

Line Key 1

Key Mode = "Shared Line”;

Set Register User ID for Account1.

Example:

Step 2

Step 3

The register user ID must

correspond with the line/port

setting on BroadWorks.

SIP User ID ="2405552222_1" ;

Enable SIP Authentication for

Account1.

If the Authentication service is

configured on BroadWorks, these

parameters must be configured to

match the BroadWorks settings.

Example:

Authenticate ID = "joebrown" ;

Authenticate Password = "joeb" ;

This line rings when Joe is called,

so it has Joe’s authentication

information.

Configure display name for

Account1.

Step 4

Configure the name to be

displayed on the device for this

line.

Example:

Account Name = “Joe Brown” ;

The following steps are used to configure line 2 for Joe’s phone. This line rings when Bob

is called, so it has Bob’s authentication information.

Step

Command

Purpose

Configure Line Key 2 in Basic

Settings page as Shared.

Step 1

Configure the line as “shared” (as

opposed to “private”).

Line Key 2

Key Mode = "Shared Line” ;

Set Register User ID for Account2.

Example:

Step 2

Step 3

The register user ID must

correspond with the line/port

setting on BroadWorks.

SIP User ID ="2405551111_2" ;

Enable SIP Authentication for

Account2.

If the Authentication service is

configured on BroadWorks, these

parameters must be configured to

match the BroadWorks settings.

Example:

Authenticate ID = "bobsmith" ;

Authenticate Password = "bobs" ;

This line rings when Bob is called,

so it has Bob’s authentication

information.

Configure display name for

Account2.

Step 4

Configure the name to be

displayed on the device for this

line.

Example:

Account Name = “Bob Smith” ;

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Device Management

The BroadWorks Device Management feature provides the capability to automate

generation of device configuration files. This section identifies the device management

capabilities supported by the Grandstream GXP21xx/GXP14xx/GXV31xx and the

configuration steps required. For Device Management configuration details not covered

here, refer to the BroadWorks Device Management Configuration Guide [2].

5.1 Device Management Capabilities Supported

The Grandstream GXP21xx/GXP14xx/GXV31xx has completed Device Management

interoperability testing with BroadWorks using the BroadWorks Device Management

Interoperability Test Plan [3]. The results are summarized in the following table.

The BroadWorks test plan is composed of packages, each covering distinct

interoperability areas. Each package is composed of one or more test items which in turn

are composed of one or more test cases. The test plan exercises the Device

Management interface between the device and BroadWorks with the intent to ensure

interoperability.

The Supported column in the following table identifies the Grandstream

GXP21xx/GXP14xx/GXV31xx’s support for each of the items covered in the test plan

packages, with the following designations:

„

Yes

Test item is supported.

Test item is not supported.

Test item is not applicable.

Test item was not tested.

Caveats or clarifications are identified in the Comments column.

Note that DUT in the following table refers to the Device Under Test, which in this case is

the Grandstream GXP21xx/GXP14xx/GXV31xx.

BroadWorks Device Management Interoperability Test Plan Support Table

Test Plan Package

Test Plan Package Items

Supported

Comments

HTTP File

Download

HTTP Download Using

XSP IP Address

Yes

HTTP Download Using

XSP FQDN

Yes

HTTP Download Using

XSP Cluster FQDN

HTTP Download With

Double Slash

HTTPS File

Download

HTTPS Download Using

XSP IP Address

HTTPS Download Using

XSP FQDN

HTTPS Download Using

XSP Cluster FQDN

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BroadWorks Device Management Interoperability Test Plan Support Table

Test Plan Package

File Inspection

Test Plan Package Items

Supported

Comments

Inspect System Config File

Config files cannot be

retrieved from phone.

Inspect Device-Specific

Config File

Inspect Other Config Files

Inspect Static Files

Device Inspection

HTTP File Upload

Inspect SIP Settings

Inspect Line Settings

Inspect Service Settings

Yes

HTTP Upload Using XSP IP

Address

HTTP Upload Using XSP

FQDN

HTTP Upload Using XSP

Cluster FQDN

Call Processing

Sanity Tests

Call Origination

Yes

Call Termination

Remote Restart

Shared Line Origination

Shared Line Termination

Shared Line Status

Busy Lamp Field

GXP Models only

5.2 Device Management Configuration

This section identifies the steps required to enable the Grandstream

GXP21xx/GXP14xx/GXV31xx for device management. For Device Management

configuration details not covered here, refer to the BroadWorks Device Management

Configuration Guide [2].

5.2.1 Configure BroadWorks Tags

The Grandstream GXP21xx/GXP14xx/GXV31xx makes use of dynamic tags which may

be configured by a BroadWorks administrator as either system default or device type

specific tags. This section identifies the required tags.

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5.2.1.1 Create System Default Tags

Browse to System Æ Resources Æ Device Management Tag Sets and select the System

Default tag set. Add the system default tags in the following table if they do not already

exist.

Tag Name

Valid Settings

Description

IP address/FQDN

%SBC_ADDRESS%

SBC SIP address

Example System Default Tag settings:

Figure 2 System Default Tag Settings

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5.2.1.2 Create Device Type Specific Tags

Browse to System Æ Resources Æ Device Management Tag Sets and select Add to add

a new tag set. Configure the tag set name using the device name Grandstream GXP

GXV Tags. Add the device type specific tags in the following table to the device tag set.

Note that the Grandstream GXP21xx/GXP14xx/GXV31xx does not currently require

device type specific tags, but it is important to create the tag set as a placeholder to enable

use of tags in the future.

5.2.2 Configure BroadWorks Device Profile

There are two BroadWorks device profile configuration methods described: import and

manual. It is necessary to perform only one of the BroadWorks configuration methods.

The import method is quick and easy. The manual method walks the administrator

through each step.

5.2.2.1 Configuration Method 1: Import

This section identifies the steps necessary to make use of the Device Management import

feature to configure BroadWorks to add the Grandstream GXP21xx/GXP14xx/GXV31xx

models as Device Management-enabled device types.

The import method is available in BroadWorks Release 17.0 and later. For previous

releases, use the manual configuration method described in the next section.

Download the Grandstream GXP21xx-GXP14xx-GXV31xx CPE kit from BroadSoft

Xchange at xchange.broadsoft.com. Extract the DTAF files from the CPE kit. These are

the import files. Repeat the following steps for each model you wish to import.

Identity/Device Profile Types and select Import. Select Browse to find the extracted DTAF

file for the model and select OK to start the import.

After the import finishes, the following post-import configuration steps must be completed.

Browse to System Æ Resources Æ Identity/Device Profile Types and perform a search to

find the imported Grandstream device profile type, (for example, Grandstream GXV3175).

Browse to the Profile page and change the Device Management Device Access FQDN to

your XSP or XSP cluster address.

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Example:

Figure 3 Configuration Method 1: Import

Firmware files must be obtained from Grandstream. The firmware files are defined for the

device profile type but the binaries are not included in the import. Complete the steps in

section 5.2.2.2.2.2 Static Files to upload the firmware.

5.2.2.2 Configuration Method 2: Manual

This section identifies the manual steps necessary to configure BroadWorks to add the

Grandstream GXP21xx/GXP14xx/GXV31xx models as Device Management-enabled

device types.

The manual method must be used for BroadWorks releases prior to Release 17.0. It is an

optional method in Release 17.0 and later.

5.2.2.2.1 Modify Device Profile Type

This section identifies the BroadWorks device profile type settings relevant to Device

Management for the Grandstream GXP21xx/GXP14xx/GXV31xx.

Browse to System Æ Resources Æ Identity/Device Profile Types and perform a search to

find the Grandstream device profile types created in section 3.1 or add the device profile

types for each model using the settings from section 3.1.

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The Standard Options and Advanced Options should already be configured as specified in

section 3.1. This section identifies the required settings for Auto Configuration Options

and Device Management.

5.2.2.2.1.1 Configure Auto Configuration Options

Modify the device profile type Auto Configuration Options as directed in the following table.

Note that these are common settings that apply to all devices enabled for Device

Management.

Parameter

Value

Description / Notes

Auto Configuration Type

2 Config File

This setting activates the Device

Management configuration items.

The 2 Config File button has no

relevance to Device Management,

but only activates the setting field.

CPE System File Name

Device File Format

not_used

This field is not used by Device

Management and should be set to

“not_used”.

This field is not used by Device

Management and should be set to

“not_used”.

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Example Auto Configuration Options settings:

Figure 4 Auto Configuration Options Settings

5.2.2.2.1.2 Configure Device Management Options

Modify the device profile type Device Management Options as directed in the table below.

Note that these are common settings that apply to all devices enabled for Device

Management.

Parameters not identified in the following table can normally be left as defaults.

Parameter

Value

Description/Notes

Device Configuration

Tags

Device Access

Protocol

Device Access FQDN

<BroadWorks-XSP-Cluster-

Address>

Set to the XSP cluster FQDN if

using an XSP farm. Otherwise, set

to the individual XSP FQDN or IP

address.

Example: xsp.iop1.broadworks.net

Device Access Port

<BroadWorks-XSP-Port>

Example: 80

Should be set to 80.

Device Access

Context Name

dms

This does not need to be defined.

BroadWorks defaults to the system-

defined value.

Device Access URI

<device-name>

This defines the directory the XSP

uses to access the configuration

files.

Example: Grandstream_GXV3175

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Example Device Management Options settings:

Figure 5 Device Management Options Settings

5.2.2.2.2 Define Device Profile Type Files

This section describes the BroadWorks Device Management configuration necessary to

identify the config files and other files that the Grandstream GXP21xx/GXP14xx/GXV31xx

downloads.

In order to define the files, configuration templates, firmware and other files the

Grandstream phones use must be uploaded to BroadWorks. Download the Grandstream

GXP21xx-GXP14xx-GXV31xx CPE kit from BroadSoft Xchange

at xchange.broadsoft.com. Extract the MAC config files from the CPE kit. Obtain the

firmware files directly from Grandstream.

Browse to System Æ Resources Æ Identity/Device Profile Types Æ Files and

Authentication to add the files.

5.2.2.2.2.1 Device-Specific File

Each Grandstream phone downloads a device-specific file based on the MAC address

using the filename format below:

cfg%BWMACADDRESS%.xml

Add a BroadWorks device profile type file to each Grandstream model device profile for

the device specific file, using the settings described in the table below.

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Parameters not identified in the following table can normally be left as defaults.

Parameter

Value

Description/Notes

Device Access File

Format

cfg%BWMACADDRESS%.xml

This is the filename format the

phone uses to request the file.

Repository File Format

cfg%BWDEVICEID%.xml

This is the filename format as

stored on the Device Management

repository.

File Category

Dynamic Per-Type

Only one system file is generated

for the profile type.

File Customization

Administrator and User

This identifies who can customize

the system file template.

Assign File

Custom

Authentication Mode

User Name and Password

The phone-specific file is

authenticated with user name and

password.

Device Access HTTP

Authentication

Digest

After defining the device-specific file type, upload the corresponding device-specific MAC

file template downloaded from BroadSoft Xchange. Use the Browse button on the file

definition screen. Be sure to select Apply after uploading the file.

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Example Device-Specific File settings:

Figure 6 Device-Specific File Settings

5.2.2.2.2.2 Static Files

Static files are files such as firmware and media files that are not configurable and/or do

not make use of the dynamic BroadWorks Device Management tags.

The Grandstream GXP21xx/GXP14xx/GXV31xx requires the following static files:

Grandstream GXP1450

gxp1450base.bin

gxp1450boot.bin

gxp1450core.bin

gxp1450prog.bin

Grandstream GXP2100

gxp2100aux.bin

gxp2100base.bin

gxp2100boot.bin

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gxp2100core.bin

gxp2100prog.bin

Grandstream GXP2110

gxp2110aux.bin

gxp2110base.bin

gxp2110boot.bin

gxp2110core.bin

gxp2110prog.bin

Grandstream GXP2120

gxp2120aux.bin

gxp2120base.bin

gxp2120boot.bin

gxp2120core.bin

gxp2120prog.bin

Grandstream GXV3140

gxv3140base.bin

gxv3140boot.bin

gxv3140core.bin

gxv3140prog.bin

gxv3140guia.bin

gxv3140guib.bin

gxv3140rcvr.bin

Grandstream GXV3175

gxv3170base.bin

gxv3170boot.bin

gxv3170core.bin

gxv3170prog.bin

gxv3170guia.bin

gxv3170guib.bin

gxv3170rcvr.bin

gxv3170supp.bin

Add a BroadWorks device profile type file to each Grandstream model device profile for

each of the static files, using the settings described in the following table.

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Parameters not identified in the following table can normally be left as defaults.

Parameter

Value

Description/Notes

Device Access File

Format

<file-name>

This is the filename the phone uses

to request the file.

Examples:

gxv3170base.bin

gxv3170boot.bin

Repository File Format

<file-name>

This is the filename as stored on the

Device Management repository.

Use the same name as the actual

file name.

Examples:

gxv3170base.bin

gxv3170boot.bin

File Category

Static

This is a static file. There are no

dynamic tags in the file.

File Customization

Assign File

Disallow

Custom

Not set

This file must not be modified.

Authentication Mode

The static files are not authenticated

so do not select either of the

options.

After defining the static file types, upload the corresponding static files. Firmware must be

obtained from Grandstream. Use the Browse button on the file definition screen. Be sure

to select Apply after uploading the file.

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Example Static File settings:

Figure 7 Static File Settings

5.2.3 Create Device Profile Instance

This section describes how to create a BroadWorks device profile instance for an

individual Grandstream phone. Device profile instances are normally created at the

BroadWorks Group level and assigned to users.

Browse to the BroadWorks <group> Æ Resources Æ Identity/Device Profiles and select

Add to add a new Grandstream device profile. Select the specific Grandstream model to

be used. Define the device profile instance using the settings described in the following

table.

Parameters not identified in the following table can normally be left as defaults.

Parameter

Value

Description/Notes

Identity/Device Profile

Name

<device-profile-name>

The device profile name is a

unique identifier for the device

profile instance.

Example: Grandstream GXV3175 -

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Parameter

Value

Description/Notes

Identity/Device Profile

Type

<grandstream-device-profile-type>

Example: Grandstream GXV3175

Select from the dropdown one of

the Grandstream device profile

types created in the previous

sections.

Authentication

Use Custom Credentials

Use unique login and password for

each phone.

Device Access User

Name

<phone-login-name>

Example: bsmith

The phone login user naming

convention must be determined by

the service provider.

Device Access

Password

<phone-login-password>

Example: bsmith456

Example Identity/Device Profile Add settings:

Figure 8 Identity/Device Profile Add Settings

5.2.4 Configure Grandstream GXP21xx/GXP14xx/GXV31xx

This section describes the steps necessary to configure the Grandstream phone for integrating

with BroadWorks Device Management.

For auto-provisioning of mass deployments, Grandstream provides a HTTP/S redirection

service to service providers. Out of the box, all Grandstream phones are pre-configured so

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that when a unit is powered up, it automatically contacts the Grandstream provisioning server.

The Grandstream provisioning server then redirects the unit to the appropriate BroadWorks

XSP server. The unit reboots and sends further HTTP/S provisioning requests to the

BroadWorks XSP server.

The phone can also be manually configured with the BroadWorks XSP address if the

Grandstream redirection service is not being used. This is described in the following sections.

5.2.4.1 GXP21xx/GXP14xx Models Manual Configuration

Log into the phone’s web UI via http://phone_IP_address. The default login is

admin/admin. Browse to the Settings Æ Advanced Settings page. Set the following:

„

HTTP/HTTPS User Name: BroadWorks Device Access User Name

Example: bsmith

„

HTTP/HTTPS Password: BroadWorks Device Access Password

Example: 123456

„

Upgrade Via: HTTP (or HTTPS)

Firmware Server Path: Device Management server (XSP) device address URL

Example: xsp1.broadworks.net:80/dms/Grandstream_GXV3175/

Config Server Path: Device Management server (XSP) device address URL

Example: xsp1.broadworks.net:80/dms/Grandstream_GXV3175/

„

Click on “Update”, then “Reboot”.

Example Advanced settings:

Figure 9 GXP21xx/GXP14xx Advanced Settings

5.2.4.2 GXV31xx Models Manual Configuration

Log into the phone’s web UI via http://phone_IP_address. The default login is

admin/admin. Browse to the Maintenance Æ Upgrade page. Set the following:

„

HTTP/HTTPS User Name: BroadWorks Device Access User Name

Example: bsmith

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„

HTTP/HTTPS Password: BroadWorks Device Access Password

Example: 123456

„

Upgrade Via: HTTP (or HTTPS)

Firmware Server Path: Device Management server (XSP) device address URL

Example: xsp1.broadworks.net:80/dms/Grandstream_GXV3175/

Config Server Path: Device Management server (XSP) device address URL

Example: xsp1.broadworks.net:80/dms/Grandstream_GXV3175/

„

Click on “Save”, then “Reboot”.

Example Upgrade settings:

Figure 10 GXV31xx Upgrade Settings

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Appendix A: Sample GXP21xx/GXP14xx/GXV31xx Configuration Files

NOTE: The following samples are examples and should be used as a reference only. DO NOT

CUT AND PASTE THESE EXAMPLES TO GENERATE YOUR CONFIGURATION FILES. Use

the configuration files obtained from Grandstream with the specific release to generate your

configuration files.

GXV21xx/GXP14xx

Phone-Specific File: cfg%BWMACADDRESS%.xml

NOTE: This is an example file and should be used for reference only.

<?xml version="1.0" encoding="UTF-8" ?>

<gs_provision version="1">

<P35>%BWLINEPORT-1%</P35>

<P36>%BWAUTHUSER-1%</P36>

<P34>%BWAUTHPASSWORD-1%</P34>

<P3>%BWCLID-1%</P3>

<P47>%BWHOST-1%</P47>

<P48>%SBC_ADDRESS%</P48>

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<P134>%BWBLF-USER-1%</P134>

<P404>%BWLINEPORT-2%</P404>

<P405>%BWAUTHUSER-2%</P405>

<P406>%BWAUTHPASSWORD-2%</P406>

<P407>%BWCLID-2%</P407>

<P402>%BWHOST-2%</P402>

<P403>%SBC_ADDRESS%</P403>

<P444>%BWBLF-USER-2%</P444>

<P504>%BWLINEPORT-3%</P504>

<P505>%BWAUTHUSER-3%</P505>

<P506>%BWAUTHPASSWORD-3%</P506>

<P507>%BWCLID-3%</P507>

<P502>%BWHOST-3%</P502>

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<P503>%SBC_ADDRESS%</P503>

<P544>%BWBLF-USER-3%</P544>

<P604>%BWLINEPORT-4%</P604>

<P605>%BWAUTHUSER-4%</P605>

<P606>%BWAUTHPASSWORD-4%</P606>

<P607>%BWCLID-4%</P607>

<P602>%BWHOST-4%</P602>

<P603>%SBC_ADDRESS%</P603>

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<P644>%BWBLF-USER-4%</P644>

<P1704>%BWLINEPORT-5%</P1704>

<P1705>%BWAUTHUSER-5%</P1705>

<P1706>%BWAUTHPASSWORD-5%</P1706>

<P1707>%BWCLID-5%</P1707>

<P1702>%BWHOST-5%</P1702>

<P1703>%SBC_ADDRESS%</P1703>

<P1744>%BWBLF-USER-5%</P1744>

<P1804>%BWLINEPORT-6%</P1804>

<P1805>%BWAUTHUSER-6%</P1805>

<P1806>%BWAUTHPASSWORD-6%</P1806>

<P1807>%BWCLID-6%</P1807>

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<P1802>%BWHOST-6%</P1802>

<P1803>%SBC_ADDRESS%</P1803>

<P1844>%BWBLF-USER-6%</P1844>

<P1363>%BWSCA-LOCATION-BINARY-1%</P1363>

<P1365>%BWSCA-LOCATION-BINARY-2%</P1365>

<P1367>%BWSCA-LOCATION-BINARY-3%</P1367>

<P1369>%BWSCA-LOCATION-BINARY-4%</P1369>

<P1371>%BWSCA-LOCATION-BINARY-5%</P1371>

<P1373>%BWSCA-LOCATION-BINARY-6%</P1373>

</config>

</gs_provision>

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GXV31xx

Phone-Specific File: cfg%BWMACADDRESS%.xml

NOTE: This is an example file and should be used for reference only.

<?xml version="1.0" encoding="UTF-8" ?>

<gs_provision version="1">

<P35>%BWLINEPORT-1%</P35>

<P36>%BWAUTHUSER-1%</P36>

<P34>%BWAUTHPASSWORD-1%</P34>

<P3>%BWCLID-1%</P3>

<P47>%BWHOST-1%</P47>

<P48>%SBC_ADDRESS%</P48>

<!-- Preferred Video Codec: 99 - H.264, 34 - H.263, 100 - H.263+

(1998) -->

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<P404>%BWLINEPORT-2%</P404>

<P405>%BWAUTHUSER-2%</P405>

<P406>%BWAUTHPASSWORD-2%</P406>

<P407>%BWCLID-2%</P407>

<P402>%BWHOST-2%</P402>

<P403>%SBC_ADDRESS%</P403>

<!-- Preferred Video Codec: 99 - H.264, 34 - H.263, 100 - H.263+

(1998) -->

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<P504>%BWLINEPORT-3%</P504>

<P505>%BWAUTHUSER-3%</P505>

<P506>%BWAUTHPASSWORD-3%</P506>

<P507>%BWCLID-3%</P507>

<P502>%BWHOST-3%</P502>

<P503>%SBC_ADDRESS%</P503>

<!-- Preferred Video Codec: 99 - H.264, 34 - H.263, 100 - H.263+

(1998) -->

</config>

</gs_provision>

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References

[1] Grandstream Networks, Inc. 2011. GXP21xx/GXP14xx/GXV31xx User Manual.

Available from Grandstream at:

http://www.grandstream.com/support/gxp_series/general/documents/gxp21xx_userm

anual_english.pdf,

http://www.grandstream.com/support/gxp_series/general/documents/gxp1450_userm

anual_english.pdf,

http://www.grandstream.com/support/gxv_series_phone/gxv3140/documents/gxv314

0_usermanual_english.pdf,

http://www.grandstream.com/support/gxv_series_phone/gxv3175/documents/gxv317

5_manual_english.pdf

[2] BroadSoft, Inc. 2010. BroadWorks Device Management Configuration Guide,

Release 17.0. Available from BroadSoft at xchange.broadsoft.com.

[3] BroadSoft, Inc. 2010. BroadWorks Device Management Interoperability Test Plan,

Release 17.0. Available from BroadSoft at xchange.broadsoft.com.

[4] BroadSoft, Inc. 2010. BroadWorks Redundancy Guide, Release 17.0. Available

from BroadSoft at xchange.broadsoft.com.

[5] BroadSoft, Inc. 2010. BroadWorks SIP Access Device Interoperability Test Plan,

Release 17.0. Available from BroadSoft at xchange.broadsoft.com.

[6] Grandstream Networks, Inc. 2011. Grandstream XML Provisioning Guide. Available

from Grandstream at:

http://www.grandstream.com/support/gxp_series/general/documents/GS-

XML_Provisioning_Guide.pdf.

[7] Grandstream Networks, Inc. 2011. Grandstream Configuration Tool and Template.

Available from Grandstream at:

http://www.grandstream.com/support/configurationtool.html.

GRANDSTREAM GXP21XX/GXV3140/GXV3175 SERIES PHONES

20-BD5320-00

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