Genicom Fax Machine 3850 3870 Plus User Manual

GENICOM Matrix Printers 3850/3870Plus  
Quick Reference Guide  
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GEK-01009  
Table of Contents  
Table of Contents  
Safety Information................................................................................. ii  
Table of Contents................................................................................. iii  
Step 1 – Unpacking Your Printer......................................................... 1  
Carton Contents............................................................................................... 1  
Printer Parts..................................................................................................... 1  
Front View.................................................................................................... 1  
Rear View .................................................................................................... 2  
Choosing a Suitable Location.......................................................................... 2  
Removing the Shipment Locks........................................................................ 3  
Step 2 – Installing the Ribbon Cartridge............................................. 4  
Replacing the Ribbon Cartridge....................................................................... 6  
Step 3 – Starting-up the Printer........................................................... 7  
Host Computer Connection.............................................................................. 7  
Software Driver Selection ................................................................................ 7  
Power Connection............................................................................................ 8  
Step 4 - Selecting the Display Language............................................ 9  
Step 5 – Loading Fanfold Paper ........................................................ 10  
Maintenance & Troubleshooting....................................................... 14  
Cleaning the Printer....................................................................................... 14  
Printing the Self Test...................................................................................... 15  
LCD Display Messages....................................................................... 16  
Error Messages.......................................................................................... 16  
Supplies and Options......................................................................... 18  
Consumables............................................................................................. 18  
Accessories and Options........................................................................... 18  
Compliance Statements ..................................................................... 19  
FCC Compliance Statement (USA) ............................................................... 19  
Compliance Statement (Canada)................................................................... 19  
Übereinstimmungserklärung (Deutschland) .................................................. 19  
Compliance Statement (Europe).................................................................... 20  
Energy Star.................................................................................................... 20  
International Compliance............................................................................... 20  
Trademark Acknowledgements ..................................................................... 20  
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GB-iii  
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Step 1 Unpacking Your Printer  
Carton Contents  
Together with the Quick Reference Guide, the following items are  
included in the carton:  
Notify any damage to your supplier.  
Ribbon Cartridge  
(1A3000B01)  
CD-ROM  
Ribbon Cartridge  
Power Cable  
Printer Parts  
Front View  
(1A3000B04)  
Operator Panel  
Paper Knob  
Front Tractor Assemblies Cover  
Power Switch  
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GEK-01009  
GB-1  
Step 1 Unpacking Your Printer  
Rear View  
Rear Paper Slot  
Top Cover  
Rear Pull Tractor Assem bly  
Cover  
Interface C onnectors  
ASF Area Cover  
Power Cable Connector  
Rear Pull Tractor Attachment  
Area Covers  
Choosing a Suitable Location  
Consider the following points when you choose the location for your  
printer:  
The distance between the printer and the host computer must not  
exceed the length of the interface cable. The location must be  
sturdy, horizontal and stable;  
Your printer must not be exposed to direct sunlight, extreme heat,  
cold, dust or humidity (see "Printer Specifications" in the Users  
Manual you find on the CD-Rom);  
You need a power outlet compatible with the plug of the printer's  
power cord.  
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GB-2  
Step 1 Unpacking Your Printer  
Additionally, you must make sure that when you install the printer in  
the selected location, there are sufficient clearances on all sides for  
easy operation. The required space is shown below:  
8 0 cm  
3 1.5 in.  
Removing the Shipment Locks  
Open all the printer covers and make sure that you remove all the  
shipment locks from the printer.  
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GB-3  
Step 2 Installing the Ribbon Cartridge  
Step 2 Installing the Ribbon Cartridge  
1. Find the ribbon cartridge among the accessories.  
Make sure that you are using only GENICOM original consumables.  
Ribbon Guide  
1A3000B01  
(3850 model)  
to be u sed wh en th e color  
kit is n ot in sta lled  
Ribbon W inding Knob  
Cartridge Supports  
Ribbon G uide  
1A3000B04  
(3870P lu s model)  
to be u sed wh en th e color  
W hite P lastic Snap Arm  
kit is in sta lled  
Ribbon W inding Knob  
Cartridge S upport  
2. Open the top cover using the small handles on either side of the  
top cover.  
3. Turn the printer on. The print carriage prepares for ribbon  
cartridge installation. Before installing the ribbon cartridge turn  
the ribbon winding knob in the arrow direction (located on the  
cartridge) to take up slack in the ribbon.  
To avoid damage to the ribbon, do not turn the winding knob in the wrong  
direction.  
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GB-4  
Step 2 Installing the Ribbon Cartridge  
4. Align the left and right  
cartridge supports with  
the locking points.  
The Extended LifeBlack cartridge (1A3000B04) or the Color cartridge  
(1A3000B02) to be used when the color kit is installed has only one cartridge  
support.  
5. Slide and insert the ribbon guide between the print head and the  
ribbon guide mask holding it perpendicular to the print head.  
Make sure that the ribbon is inserted correctly between the print head and the  
print head mask.  
Ribbon G uide  
If the color kit option is  
installed on your printer, insert  
W hite Plastic Snap Arm  
the white plastic snap arm  
onto the color kit ribbon shifter  
as shown in the following  
figure.  
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GB-5  
Step 2 Installing the Ribbon Cartridge  
6. Turn the ribbon winding knob in the arrow direction (located on  
the cartridge) to take up slack in the ribbon.  
7. Push the cartridge down gently until it clips into place at all four  
locking points.  
8. Turn the ribbon winding knob again in the direction of the arrow  
to take up slack in the ribbon.  
9. To ensure that the ribbon guide runs freely along the ribbon,  
manually move the print carriage horizontally.  
Replacing the Ribbon Cartridge  
1. Make sure that the printer is turned off for at least 15 minutes.  
Pay attention to the print head because it becomes hot  
during operation.  
2. Open the top printer cover.  
3. Slide the ribbon guide out of the print head.  
4. Remove the used ribbon cartridge by lifting it up.  
Now, you are ready to insert the new ribbon cartridge.  
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GB-6  
Step 3 Starting-up the Printer  
Step 3 Starting-up the Printer  
Host Computer Connection  
This printer can be connected to your host computer via two available  
interfaces. The interface connectors are located in the rear of the printer.  
A bidirectional IEEE1284 parallel interface  
A RS232C/RS422A serial interface  
Before connecting the interface cable, make sure that the printer and the host  
computer are turned OFF.  
Insert the parallel interface cable into the parallel connector and  
fasten it by means of the clips.  
Insert the serial interface cable into the serial connector, and fix it  
fastening the two screws on both sides of the connector.  
P a r a llel in ter fa ce  
Ser ia l in ter fa ce  
Software Driver Selection  
At this point it is necessary to configure your printer for your  
application package. The installation procedures depend upon the  
host environment. Follow the instructions in the readme file you find  
on the CD-Rom.  
In a WINDOWS 95/98/2000® environment the printer supports the Plug &  
Play feature.  
The printer drivers of GENICOM printers can be found at the Internet Address  
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GB-7  
Step 3 Starting-up the Printer  
Power Connection  
You need a power outlet compatible with the plug of the  
printer's power cord.  
Always use a grounded outlet.  
1. Make sure the power outlet is near the printer location and easily  
accessible.  
2. Make sure that the power switch is in 0 position (OFF).  
3. Insert the power cable plug into the printer connector and the  
other power cable end into a convenient outlet (the figures shows  
the European version).  
1
2
4. If you need to turn the  
printer on, press the  
power switch in the I  
position (ON).  
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GB-8  
Step 4 - Selecting the Display Language  
Step 4 - Selecting the Display Language  
The display messages for this printer can be displayed in five  
different languages: English (Default), French, German, Italian and  
Spanish. To select the language, that you prefer, proceed as follows:  
1. Hold the MENU key down on power up. The display shows:  
STARTING UP  
2. Shortly after the power comes up, the LCD displays the following  
message:  
SYSTEM MENU  
3. Release the MENU key. The LCD displays the first menu item:  
CHARACTER SET  
4. Now, press the key until the LCD language function displays:  
LCD LANGUAGE  
5. Press the ENTER key to enter this function.  
6. Press the key to scroll the LCD languages:  
LCD:ENGLISH  
LCD:ITALIANO  
LCD:FRANCAIS  
LCD:ESPAÑOL  
LCD:DEUTSCH  
7. When the desired language is displayed, press the ENTER key  
again to select it.  
8. Press the ON LINE key to exit menu.  
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GB-9  
Step 5 Loading Fanfold Paper  
Step 5 Loading Fanfold Paper  
This sequence describes how to load the fanfold paper with the  
Front1 Push tractor assembly (default). For the other paper paths  
please see the Users Manual you find on the CD-Rom.  
1. Turn the printer on.  
2. Open the tractor area cover  
turning it upwards and lay it  
on the top of the printer.  
3. Unlock the sprockets of the  
tractor moving the sprocket  
levers: up for the 3870Plus  
model or down for the 3850  
model. Slide the left sprocket  
to the first printing column.  
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GB-10  
Step 5 Loading Fanfold Paper  
4. Space the paper guides along  
the tractor bar. Open the  
sprocket covers of the left and  
right sprocket  
5. Hold the fanfold paper in  
front of the sprockets and  
insert the paper perforation  
on the left sprocket pins and  
close the sprocket cover.  
6. Insert the paper on the right  
sprocket pins. If you have the  
3870Plus model, make sure  
that the paper is correctly  
inserted under the paper jam  
sensor. Close the sprocket  
cover.  
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GB-11  
Step 5 Loading Fanfold Paper  
7. Match the left sprocket with the ninth position. Adjust the right  
sprocket gently to remove slack from the paper.  
9
8. Lock both sprockets moving the sprocket levers: down for the  
3870Plus or up for the 3850 models.  
9. Close the tractor area cover.  
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GB-12  
Step 5 Loading Fanfold Paper  
10. The paper must be loaded as shown in figure.  
11. Press the PATH key to select the Front 1 push path until the  
FRONT 1 led is turned on.  
12. Press the LOAD/FF key to load the paper into the printer (LOAD  
PAPR: FRONT1message will be displayed).  
13. Press the ON LINE key, the printer now is ready to print.  
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GB-13  
Maintenance & Troubleshooting  
Maintenance & Troubleshooting  
Cleaning the Printer  
Make sure the printer has been turned off for at least 15 minutes before starting  
any cleaning operations.  
Periodic cleaning will help keep your printer in top condition so that  
it will always provide optimal performance.  
Use a neutral detergent or water solution on a soft cloth to clean  
dirt and grease from the cabinet of the printer.  
Do not use an abrasive cloth, alcohol, paint thinner or similar  
agents because they may cause discoloration and scratching.  
Vacuum the inside of the printer in order to remove paper dust  
and other particles.  
Wipe the carriage rail with a soft dry cloth.  
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GB-14  
Maintenance & Troubleshooting  
Printing the Self Test  
If you need to know any printer setting, and to check if the printer is  
working well, print the self-test. Make sure that the printer is turned  
on and the paper is present. If not, load the paper into the printer  
(see Step 5: Loading Fanfold Paper).  
Proceed as follows:  
1. Press the ON LINE key to disable the printer. The ON LINE led  
should go out and the display shows:  
OFF LINE  
2. Press the MENU key to enter the Operational Menu. The display  
shows:  
OPERATIONAL MENU  
3. After a time out of a few seconds, the first menu item is  
displayed:  
FONT STYLE  
4. Now, press the key until the display shows:  
TEST MODE  
5. Press the ENTER key. The display shows:  
TEST:PAPER WIDTH  
6. Press the ENTER key and then use the key to select the desired  
print width based upon the type of paper which you loaded. Push  
the ENTER key to save your selection. The display reads:  
TEST:START TEST  
7. Press the ENTER key, then the key. The display shows:  
TEST:START:N  
8. Press to change LCD display to read:  
TEST:START:Y  
9. Press the ENTER key and the test pattern will begin printing.  
10. To stop the test printing and to exit test mode, press the ON LINE  
key.  
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GB-15  
LCD Display Messages  
LCD Display Messages  
The display messages can be divided into different groups:  
- Initial Set Up (ISU) Menu  
- System Menu  
- Operational Menu  
- Paper path intermediate status  
- Printer fault status (error messages)  
- Printer On Line status  
- Messages from the Host  
Error Messages  
When an error condition occurs:  
the printer enters in WAIT state.  
the display will show the first message indicating the error. Then,  
another second message will be displayed giving more specific  
information about the error condition.  
After you have alleviated the error condition, press the  
error condition.  
key to clear the  
ON LINE  
A.G.A. NOT OPER.  
ADJUST THE GAP  
Indication: The automatic gap adjustment (A.G.A)  
is not enabled.  
Solution: Adjust the gap manually. Press the ON LINE  
key to clear the error condition.  
BUFFER OVERFLOW  
CHARACTER LOST  
Indication: An overflow condition occurs in the buffer  
(if the serial interface is selected).  
Solution: Turn the printer off and the buffer will be  
cleared. Press the ON LINE key to clear the error  
condition.  
DATA SET OFF  
Indication: The printer detects a remote connection serial  
interface error. The DST or DCD signal was not sensed.  
Solution: Press the ON LINE key to clear the error  
condition.  
FRAMING ERROR  
WRONG CHARACTER  
Indication: The stop bit is not detected on complexion  
of the next reception.  
Solution: Press the ON LINE key to clear the error  
condition.  
INTERLOCK ERROR  
CHECK INSERTION  
Indication: At power on, the rear tractor assembly  
or the rear cover has not been correctly inserted.  
Solution: Press the ON LINE key to clear the error  
condition.  
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GB-16  
LCD Display Messages  
JAM ON FRONT1  
CHECK PAPER  
(3870Plus model only)  
Indication: A paper jam error condition occurs in Front  
1 paper path.  
Solution: Check the front 1 push tractor and remove  
the jammed paper. Press the ON LINE key to clear the  
error condition.  
JAM ON FRONT2  
CHECK PAPER  
(3870Plus model only)  
Indication: A paper jam error condition occurs in Front  
2 paper path.  
Solution: Check the front 2 push tractor and remove  
the jammed paper. Press the ON LINE key to clear the  
error condition. If paper jams are not present and the  
error message still appears, refer to "Tuning the Paper  
Sensors" in the Users Manual you find on the CD-Rom.  
OVERRUN ERROR  
CHARACTER LOST  
Indication: An overflow condition has occurred in the  
buffer and the data has been lost.  
Solution: Press the ON LINE key to clear the error  
condition  
PAPER JAM  
CHECK ALL PATHS  
Indication: A paper jam error condition occurs in Front  
1 and/or Front 2 or ASF paper paths.  
Solution: Check all the paper paths and remove the  
jammed paper. Press the ON LINE key to clear the error  
condition. If this error is displayed during the parking  
procedure of fanfold paper, first press the ON LINE key  
to cancel the jam message and then the PARK key  
again, to complete the park procedure.  
PARITY ERROR  
WRONG CHARACTER  
Indication: The parity condition and receive data parity  
do not match.  
Solution: Press the ON LINE key to clear the error  
condition.  
PRINT INTEGRITY  
Do not move the platen knob.  
Indication: Abnormal printout because of a possible  
print carriage blockage.  
Solution: Press the ON LINE key to clear the error  
condition  
RIBBON BLOCKED  
CHECK RIBBON  
Indication: The ribbon is blocked.  
Solution: Check that the ribbon is correctly inserted.  
Turn the tension knob to make sure that the ribbon is  
not jammed. Check for proper installation of the ribbon  
guide on the print head. Press the ON LINE key to clear  
the error condition.  
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GB-17  
Supplies and Options  
Supplies and Options  
This appendix lists the supplies, accessories and options available for  
your printer. Contact your dealer for information on ordering any of  
these items.  
Consumables  
Su p p lies  
Or d er  
Com m en ts  
Nu m b er  
1A3000B01  
1A3000B04  
Black Ribbon  
Extended Life Black  
Ribbon  
Use on 3850 w/o ribbon shifter  
Use on 3870Plus  
(3850 needs ribbon shifter  
installed)  
4 Color Process Ribbon 1A3000B02  
Use on 3870Plus  
(3850 needs ribbon shifter  
installed)  
Accessories and Options  
Su p p lies  
Or d er  
Com m en ts  
Nu m b er  
1A3003B01  
ASF Extension Modules 1A3003B02  
Auto Sheet Feeder  
Use on either 3850 or 3870Plus  
Use on either 3850 or 3870Plus  
Standard on 3870Plus  
Color Kit Ribbon  
Shifter  
1A3003B04  
Option for 3850  
Stationary Pedestal  
1A3003B06  
Use on either 3850 or 3870Plus  
Tilt Pedestal  
1A3003B05  
1A3003B10  
Use on either 3850 or 3870Plus  
Use on 3850  
Additional 4 Pin Front  
Push Tractor Assembly  
Additional 6 Pin Front  
Push Tractor Assembly  
Additional 4 Pin Rear  
Pull Tractor Assembly  
1A3003B11  
1A3003B12  
Use on 3870Plus  
For Push-Pull Mode Operation.  
Use on either 3850 or 3870Plus  
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GB-18  
Compliance Statements  
Compliance Statements  
FCC Compliance Statement (USA)  
This equipment complies with Part 15 of the FCC Rules. Operation is subject  
to the following two conditions: (1) This device may not cause harmful  
interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation. If this equipment  
does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to  
try to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment to an outlet on a circuit different from that to  
which the receiver in connected.  
Consult the dealer or an experienced radio/TV technician for help.  
FCC Warning  
Changes or modifications not expressly approved by the party responsible  
for compliance could void the users authority to operate the equipment.  
Note the following:  
The use of a non-shielded interface cable with the referenced device is  
prohibited.  
The length of the parallel interface cable must be  
(10 feet) or less.  
3
meters  
The length of the serial interface cable must be 15 meters  
(50 feet) or less.  
The length of the power cord must be 3 meters (10 feet) or less.  
Compliance Statement (Canada)  
This digital apparatus is in conformity with standard NMB-003 of Canada.  
Cet appareil numérique est conforme à la norme NMB-003 du Canada.  
Übereinstimmungserklärung (Deutschland)  
Bescheinigung des Herstellers/Importeurs:  
Hiermit wird bescheinigt, dass der Drucker der Maschinenlärm-  
informationsverordnung 3. GSGV, 18.01.1991 entspricht: Der höchste  
Schalldruckpegel beträgt 70 dB (A) oder weniger gemäß EN27779-1991.  
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GB-19  
Compliance Statements  
Compliance Statement (Europe)  
Warning  
This product meets the interference requirements of EN55022. In a  
domestic environment, this product may cause radio interference in which  
case, the user may be required to take adequate measures.  
Energy Star  
As an ENERGY STAR® Partner, GENICOM has determined that this  
product meets the ENERGY STAR® guidelines for energy efficiency. The  
International ENERGY STAR® Office Equipment Program is an  
international program that promotes energy saving through the use of  
computers and other office equipment. The program backs the development  
and dissemination of the products with functions that effectively reduce  
energy consumption. It is an open system in which business proprietors can  
participate voluntarily. The targeted products are office equipment such as  
computers, displays, printers, facsimiles and copiers. Their standards and  
logos are uniform among participating nations.  
International Compliance  
EN55022:1998  
Emissions Series  
EN 61000-3-2:1995  
EN 61000-3-3:1995  
EN55024:1998  
Power line harmonics  
Power line flicker  
Immunity Characteristics  
EN61000-4-2:1995  
EN61000-4-3:1995  
EN61000-4-4:1995  
EN61000-4-5:1995  
EN61000-4-6:1996  
EN61000-4-11:1994  
E.S.D.  
Radiated Susceptibility  
E.F.T  
Surge  
R.F. Common mode  
Voltage dips and interruptions  
Trademark Acknowledgements  
GENICOM is a registered trademark of GENICOM L.L.C. The following  
companies own the other trademarks used in this manual:  
GENICOM L.L.C.: Centronics  
International Business Machines Corporation: IBM  
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GB-20  

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