E-9425R Server
USERGUIDE
®
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Contents
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
SAS/ SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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Contents
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Installing an optional diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Non-redundant mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Mirroring mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Sparing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Replacing the power cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Replacing the hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . . . . .51
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
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Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
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Contents
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Front
Control panel
SMIL module port
Optical drive
Hard drives
Control panel
#
Feature
#
6
7
8
9
Feature
1
2
3
4
5
2 USB ports
Power button
ID button
NIC status LED
System fault LED
Reset button
NMI button
Power LED
ID LED
Back
VGA
connector
PS/ 2 keyboard
connector
Dual USB
Dual NIC
connectors
Serial port
connectors
Server
SAS JBOD connector
(optional
management
port
PS/ 2 mouse
connector
AC power
connector
ID LED
2
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Interior
#
Feature
#
Feature
1
System board
7
Slimline DVD/ CD-RW combo drive or
DVD-RW drive
2
3
4
5
6
System fans
8
SAS/ SATA backplane
ROMB battery backup
Riser card assembly
Power supply bay
Fan board
9
Hard drive bays
SMIL module (optional)
Control panel
10
11
3
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System board
Connectors
37
36
35
34
33
32
31
30
29
28
#
1
2
3
4
Feature
#
Feature
Rear dual USB Port (J35)
Serial port (J31)
ID LED (CR16)
20
21
22
23
DIMM7 socket (J24)
DIMM8 socket (J25)
Fan power/ fan tach connector (J99)
Processor 1 (CPU1) socket
VGA port (J39)
4
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#
Feature
#
Feature
5
PS/ 2 mouse port (J15)
PS/ 2 keyboard port (J6)
Server management port (J59)
Dual NIC connector (RJ-45) (J14)
PCI-E expansion slot (J4)
PCI-X/ PCI-E expansion slot (J9)
Battery (B1)
24
Processor 2 (CPU2) socket
Processor power connector (J28)
SMIL connector (J33)
6
25
26
27
28
29
30
31
32
33
34
35
36
37
7
8
Main power connector (J5)
Internal USB port for USB floppy (J27)
Control panel USB connector (J38)
9
10
11
12
13
14
15
16
17
18
19
2
Power supply I C connector (J46)
System configuration jumper (J3)
Front panel VGA connector (J13)
DIMM1 socket (J18)
Mini-SAS connector 1 (J1)
Control panel IDE connector (J7)
Mini-SAS connector 2 (J2)
DIMM2 socket (J19)
Chassis intrusion connector (J17)
PCI-E mezzanine board connector (J11)
PCI-X mezzanine board connector (J36)
Floppy connector (J26)
DIMM3 Socket (J20)
DIMM4 socket (J21)
DIMM5 socket (J22)
DIMM6 socket (J23)
5
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Hot-swap backplanes
SAS/ SATA backplane
#
1
2
Feature
#
7
8
Feature
IDE connector
SAS/ SATA hard drive connector 3
Control panel USB connector (to
control panel)
Control panel USB connector (to
system board)
3
4
5
6
SSI connector
9
JTAG connector
SAS/ SATA hard drive connector 0
SAS/ SATA hard drive connector 1
SAS/ SATA hard drive connector 2
10
11
12
SSI/ IDE connector
Backplane power connector
SAS connector
6
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LED information
See the following table for a description of this server’s LEDs and the information they provide:
LED Name
Function
Location
Color
Description
ID
Aid in server
identification
Control panel and
back of system
board
Yellow
On - Server identification
enabled
(front)
Blue (back)
System Fault
Visible fault
warning
Control panel
Red
Off - System normal
Blinking - Non-critical system
fault
On - Critical system fault
(system needs to be shut down
and serviced)
Hard drive tray
LEDs
Indicate drive
On each hard drive
Blue or red
Blue (On) - Hard drive present
Blue (Blinking) - Hard drive
activity
status and activity tray
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive access
NIC status LEDs Identify NIC states
Control panel and
back I/ O panel
RJ-45 connectors
Blue (front)
Blue (On) - Link
Blue (Blink) - Activity
Off - No link
Green/
Orange
(back)
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC 1
Gbps activity
LED 1 (Off) - No link
LED 2 Orange (On) Link speed
1 Gbps
LED 2 Green (On) - Link at
100 Mbps
LED 2 Green (Off) - Link at
10 Mbps
Power LED
Identify the power
state of the system
Control panel
Blue
Off - Power is off
Blinking - Power saving state
(S1, S3, or S4)
On - Power is on
AC power LED
Identify power
supply fault
Power supply
module
Green or
Orange
Green (On) - Power supply good
and receiving power
Orange (On) - Power supply
critical event causing shutdown
Orange (Blinking) - Close to
protection threshold or over
within 15 seconds
Off - Power supply not receiving
power
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Getting Help
In addition to your operating system’s documentation, you can use the following information
resources to help you use your server.
Server Companion DVD
Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and
documentation for your server and its components. For instructions, see Using Your Server
Companion DVD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com for:
•
•
•
•
•
Technical documentation and product guides
Technical tips and support
Updated hardware drivers
Order status
Frequently asked questions (FAQs)
Telephone support
You can access a wide range of services through your telephone, including customer service,
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Setting up the hardware
To make sure that your working environment is safe:
•
Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of
the server for cabling and air circulation.
•
Use the instructions on your server’s setup poster to set up your hardware.
Caution
Your server comes with 3-wire AC power cords fitted with the correct plug
style for your region. If these plugs do not match the connectors on your surge
protector, UPS, or wall outlet, do not attempt to modify the plugs in any way. Use
a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power
cords.
•
•
Use a grounded (three-prong) surge protector. A surge protector helps protect against AC
power fluctuations. For additional protection from power outages, we recommend that you
use an uninterruptible power supply (UPS).
Avoid subjecting your server to extreme temperature changes. Do not expose your server
to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by
extreme temperatures is not covered by your warranty. As a general rule, your server is
safest at temperatures that are comfortable for you.
Important
Keep the server boxes and packing material in case you need to ship the
server.
•
Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both
diskettes and hard drives. Even a telephone placed too close to the server may cause
interference.
Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect your
server against power source problems.
Surge protectors
Caution
High voltages can enter your server through the power cord and the modem and
network connections. Protect your server by using a surge protector. If you have a modem,
use a surge protector that has the appropriate type of modem jack. During an electrical
storm, unplug the surge protector and the modem and network cables.
During a power surge, the voltage level of electricity coming into your server can increase to far
above normal levels and cause data loss or server damage. Protect your server and peripheral
devices by connecting them to a surge protector, which absorbs voltage surges and prevents them
from reaching your server.
When you purchase a surge protector:
•
•
•
Make sure that the surge protector meets the appropriate product safety certification for
your location, such as Underwriters Laboratories (UL).
Check the maximum amount of voltage the protector allows to pass through the line. The
lower the voltage, the better the protection for your server.
Check the energy absorption (dissipation) rating. The higher the energy absorption rating,
the better the protection for your server.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an electrical
supply. Most servers can handle this variation, called line noise, without problems. However, some
electrical sources include more line noise than normal. Line noise can also be a problem if your
server is located near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
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Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a total
power failure. A UPS uses a battery to keep your server running temporarily during a power failure
and lets you save your work and shut down your server. You cannot run your server for an
extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.
Mounting your server into a cabinet
Caution
Before attaching cabinet accessories, make sure that the server is turned off and all
power cords are unplugged.
The fixed-rail cabinet mounting hardware included with your server should be used with standard
4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain
mounting hardware from the cabinet manufacturer.
Caution
The cabinet must provide sufficient airflow to the front of the server to maintain
correct cooling.
The fixed-rail rackmount kit contents:
•
•
•
Front server rails (2)
Back server rails (2)
Fastener pack (1)
•
•
•
Locking screws (4)
Mounting nuts (4)
Mounting screws (4)
If you ordered the optional tooless-rail kit for your server, refer to the instructions included in
the kit.
To mount your server in a cabinet:
1
Align the slots in the front server rails with the studs on the side of the server, then engage
the slots with the studs and slide the rails forward until they stop.
Front server rail (installed)
Stud
Stud
Locking screw (installed)
2
Align the locking screw holes in the rails with the threaded screw holes in the server, then
install one locking screw through the each front server rail.
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3
Align the slots in the back server rails with the studs on the side of the server, then engage
the slots with the studs and slide the rail forward until it stops.
Back server rail
(installed)
Locking screw (installed)
Stud
Stud
4
5
Align the locking screw holes in the rails with the threaded screw holes in the server, then
install one locking screw through the each back server rail.
Attach mounting nuts to the two front cabinet posts where you plan to install the server.
Front cabinet post
Mounting nut
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6
Attach one mounting nut to each of the two back cabinet posts where you plan to install
the server.
Hinged back rail
mounting bracket
Mounting nut
Back cabinet post
7
Hold the server in place in the cabinet and swing the hinged back rail mounting brackets
into alignment with the mounting nuts, then secure the back in place with two mounting
screws (one on each side).
Mounting screw
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Warning
You must support the server while installing or removing the front and back
mounting screws. If the server is not supported, damage to the server or injury may
result.
8
Align the mounting screw holes in the server handles with the front mounting nuts, then
secure the front in place with two mounting screws (one on each side).
Server
Mounting screw
Installing the bezel
To install the bezel:
1
With the server pulled out from the cabinet, align the holes in the handles with the holes
in the sides of the server.
2
Attach the handles to the sides of the server with two mounting screws on each side.
Mounting screw
Handle
Server (side)
Mounting screw
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3
Remove the bezel lock keys from the inside of the bezel, then insert the left side of the bezel
into the left handle and swing the right side of the bezel in until it snaps into place.
4
5
When the bezel is in place, lock the bezel by inserting the key into the lock in the lower
right corner of the bezel and turning it clockwise until it stops.
Put the key in a safe place.
Removing the server from a cabinet
To remove the server from a cabinet:
Warning
Screws are required to support the front and back of the server. You must
support the server while removing the front screws and back screws. If the server
is not supported, damage to the server or injury may result.
1
2
While supporting the server, remove the front and rear mounting screws that hold the
server in the cabinet.
Remove the server from the cabinet.
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Starting your server
Before you start your server for the first time:
•
Make sure that the server and monitor are plugged into a power outlet or surge protector
and that the surge protector (if you are using one) is turned on.
Caution
When you connect peripheral devices to the server, make sure that your
server and devices are turned off and the power cords are unplugged.
•
Make sure that all cables are connected securely to the correct ports and jacks on the back
of the server.
To start the server:
1
2
Turn on any peripheral devices connected to the server.
Press the power button (1), the Power LED (2) lights.
If nothing happens when you press the power button:
•
Make sure that the power cable(s) is plugged in securely and that your surge protector
(if you are using one) is plugged in and turned on.
•
Make sure that the monitor is connected to the server, plugged into the power outlet
or surge protector, and turned on. You may also need to adjust the monitor’s brightness
and contrast controls.
•
If you cannot find the cause of the power loss, contact Gateway Customer Care. For
3
The first time you turn on the server, any pre-installed operating system may begin asking
you for configuration settings. See your operating system’s documentation for instructions
on configuring advanced settings for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks the server memory
and components. If POST finds any problems, the server displays error messages. Write down any
for troubleshooting information.
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Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose data if
you do not follow the correct procedure.
To turn off the server:
Caution
The power button on the server does not turn off server AC power. To
remove AC power from the server, you must unplug the AC power cords from the
wall outlet or power source. The power cords are considered the disconnect device
to the main (AC) power.
1
2
Use the instructions in the operating system’s documentation or online help to shut down
the operating system. Whenever possible, you should use the operating system’s shut down
procedure instead of pressing the power button.
If your server did not turn off automatically, press the power button.
- OR -
Press the reset button to reset the server.
Setting up the operating system
If you ordered your server with the operating system already installed by Gateway, in most cases
it is completely installed and the basic settings are already configured. The Windows Small Business
Server operating system may require additional installation, depending on the version you
ordered. See your operating system’s documentation for instructions on completing the
installation or configuring advanced settings for your specific network.
If you are installing an operating system because it was not already installed by Gateway, see the
appropriate installation guide for instructions.
Initial hardware settings
Your server comes from the manufacturer with the correct initial hardware settings to operate your
server as configured. However, you might want to change settings to reflect a tasking change, a
change in security requirements, or the addition of new resources to your server.
General hardware settings can be changed by using the BIOS Setup utility. For information on
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Caring for your server
To extend the life of your server:
•
•
Be careful not to bump or drop your server.
When transporting your server, we recommend that you put it in the original packaging
materials.
•
•
Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded speakers.
Avoid subjecting your server to extreme temperatures. Do not expose your server to
heating ducts or other heat-generating objects. Damage caused by extreme temperatures
is not covered by your warranty. As a general rule, your server is safest at temperatures
that are comfortable for you.
•
•
Keep all liquids away from your server. When spilled onto server components, almost any
liquid can result in extremely expensive repairs that are not covered under your warranty.
Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms
and can cause the server to overheat.
Cleaning your server
Keeping your server clean and the vents free from dust helps keep your server performing at its
best. Your server cleaning kit could include:
•
•
•
•
•
•
•
A soft, lint-free cloth
Glass cleaner
An aerosol can of air with a narrow, straw-like extension
Isopropyl alcohol
Cotton swabs
A tape drive cleaning cartridge (if a tape drive is installed)
An optical drive cleaning kit
Cleaning tips
Warning
When you shut down your server, the power turns off, but some electrical current
still flows through your server. To avoid possible injury from electrical shock, unplug the
power cord and all other cables connected to the server.
•
•
Always turn off your server and other peripheral devices before cleaning any components.
Use a damp, lint-free cloth to clean your server and other parts of your server system. Do
not use abrasive or solvent cleaners because they can damage the finish on components.
•
Keep the cooling vents free of dust. With your server turned off and unplugged, brush the
dust away from the vents with a damp cloth, but be careful not to drip any water into the
vents.
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to
let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard
does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled
liquids is not covered by your warranty.
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Cleaning the screen
Caution
The computer screen is made of specially coated glass and can be scratched or
damaged by abrasive or ammonia-based glass cleaners.
If your computer screen is an LCD monitor, use only a damp, soft cloth to clean it. Never spray
water directly onto the screen.
- OR -
If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner
to clean the screen. Never spray cleaner directly onto the screen.
Cleaning the tape drive
If you use a tape drive to back up your files, regular maintenance will lengthen the life of the
drive. To maintain the drive’s reliability:
•
•
Clean the drive monthly with the cleaning cartridge included with the drive.
Remove the tape from the drive whenever the drive is not in use.
Preparing for system recovery
If your system files are corrupted, you may not be able to start the server from the hard drive.
Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See
your operating system’s documentation or online help for instructions on creating startup
diskettes.
Some operating systems also let you create an emergency repair diskette to back up critical
operating system files. See your operating system’s documentation or online help for instructions
on creating and using an emergency repair diskette.
Recording the BIOS configuration
To help keep track of your custom changes to BIOS settings and to prepare for system recovery,
you should record your BIOS configuration after you have your server set up and working.
To record your BIOS configuration:
1
2
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3
Record the BIOS settings on your printout.
System administration
Gateway Systems Manager
Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network
from a single window, then implement commands and policies across the network with a single
action. With Gateway Systems Manager, you can run system management tasks which are
triggered by certain events or conditions.
For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide
at http:/ / support.gateway.com/ support/ default.asp# (by selecting this server from the list). You
can also find additional information in the program’s online help.
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Server security
Locking the server
To lock the server:
1
Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles
2
Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼
turn counter-clockwise.
Using BIOS security passwords
To prevent unauthorized use of the server, you can set server startup passwords. Set an
administrator password to prevent unauthorized access to the BIOS Setup utility.
To set the BIOS security passwords:
1
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
2
3
4
5
Select the Security menu.
Select Change Administrator Password.
Type the password and press ENTER, then type it again and press ENTER.
Save your changes and close the BIOS Setup utility.
To remove a BIOS security password:
Tip
Passwords can also be cleared using jumpers on the system board. For
1
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
2
3
4
Select the Security menu, then select the password to remove.
Enter the current password, then press ENTER.
For the new password, leave the password field blank, then press ENTER. The password is
removed.
Identifying your server
While you are working on a cabinet that contains several slim servers, it can be difficult to keep
track of which server or servers you are currently working on. The System ID indicators are a
yellow LED (front) and a blue LED (back) that you can turn on to help you locate the correct server.
For the System ID indicator to turn on, the server does not need to be turned on, but it does need
to be plugged in.
To turn on the System ID indicator:
1
2
Press the ID button on the control panel of the server. The yellow (front) and blue (back)
To turn off the indicator, press the System ID button.
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Updating the baseboard management controller
firmware
The baseboard management controller (BMC) performs several system management functions
such as:
•
Monitoring server components (FRU) and sensor data records (SDR) (the information
provided depends on the option selected)
•
•
Managing non-volatile storage for the system event log and sensor data records
Interfacing with the emergency management port to send alerts and interact with remote
management systems
•
Fault resilient booting (the extent depends on the option selected)
You should update the BMC firmware when Gateway Customer Care has instructed you to update
it.
To update the BMC firmware:
1
2
3
Download the BMC firmware zip file from support.gateway.com.
Read the release notes for the firmware update.
Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4
When the BMC update is complete, reboot your server.
Using your Server Companion DVD
You can use your Server Companion DVD to:
•
•
•
Install hardware drivers
Install programs
View server documentation
Server Companion DVD contents
The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:
•
•
Computer and component documentation
Drivers and utilities for servers running Windows 2003 Server
Viewing documents
The DVD contains documents for your server and for some optional components. You can view
the documents with the Acrobat® Reader® version 4.0 and above.
To view documents:
1
Insert the Server Companion DVD into the DVD drive on a computer running the Windows
operating system. The Gateway Application and Driver Recovery window opens.
- OR -
If the window does not open, run the file Run m en u.exe on the DVD.
Click Documentation. The server document list opens.
Click the title of the document you want to view. The document opens.
To access files manually, open the Docs\Manuals folder on the Server Companion DVD.
2
3
4
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To install Acrobat Reader 7:
•
Click the link for Acrobat on the Documentation page.
- OR -
Run Docs\ Reader\ app 21279\ Setu p .exe from the Server Companion DVD.
Installing drivers and programs
You can install drivers and programs directly onto the server by using the Server Companion DVD.
You can also extract drivers onto diskette from the DVD at any Windows workstation.
Important
The Server Companion DVD’s Gateway Application and Driver Recovery utility works
only in Windows operating systems.
To install drivers and programs at the server:
1
Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application and
Driver Recovery window opens.
- OR -
If the window does not open automatically, run the file Run m en u.exe on the DVD.
A list of programs and drivers that you can install appears in the Drivers and Application
Recovery list.
2
Click the program or driver you want to install, then click Install. Follow any on-screen
instructions.
To access the files manually, open the Drivers folder on the Server Companion DVD, then
open the appropriate subfolder.
To extract drivers and programs to diskettes:
1
Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application and
Driver Recovery window opens.
- OR -
If the window does not open automatically, run the file Run m en u.exe on the DVD.
Click Extract Drivers.
2
3
Click your server model and server operation system at the right of the window, then click
Search. A list of programs and drivers that you can create diskettes for appears in the
Drivers and Application Recovery list.
4
Click the program or driver you want to extract, then click Extract. Follow any on-screen
instructions.
To access the files manually, open the Drivers folder on the Server Companion DVD, then
open the appropriate subfolder.
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Booting the Server Companion DVD
By booting the Server Companion DVD you can repair applications and drivers or exit to the
command prompt.
Important
Although the Server Companion DVD is bootable, it does not include network
operating system files and is not intended to restore your operating system.
To boot to this DVD:
1
2
3
4
With your server turned on, insert the Server Companion DVD into the DVD drive.
Restart your server. A message appears asking you to select an option.
Press any key to boot from the DVD. The Gateway Options Main Menu appears.
Follow any on-screen instructions.
You can use the options in this menu to reformat your hard drive, create mass-storage
driver disks or reload selected applications.
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Preparing to install components
Selecting a place to work
Work on your server in an area that:
•
•
•
•
•
•
Is clean (avoid dusty areas).
Is a low-static environment (avoid carpeted areas).
Has a stable surface on which to set your server.
Has enough room to place all of your server parts.
Is near a grounded outlet so you can test your server after installation.
Is near a telephone (in case you need help from Gateway Customer Care). The telephone
must be directly connected to a telephone jack and cannot be connected to your server.
Gathering the tools you need
Tip
Blue latches, thumbscrews, or connectors indicate tool-less components.
Green latches and connectors indicate hot-swappable components.
Some tools and supplies that you may need to work on your server are:
•
•
•
•
•
A notebook to take notes
A Phillips screwdriver
A small flat-blade screwdriver
Small containers to store various types of screws
A grounding wrist strap (available at most electronic stores)
Getting Help
If you have questions about performing any of these procedures, contact Gateway Customer Care.
Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your
server and unplug the power cords and modem cable before opening the server case.
The components inside your server are extremely sensitive to static electricity, also known as
electrostatic discharge (ESD).
Warning
To prevent risk of electric shock, do not insert any object into the vent holes of the
power supply.
Before working with server components, follow these guidelines:
•
•
Turn off the server, then unplug the power cords and all other cables.
Press the power button to drain any residual power from the server.
Caution
ESD can permanently damage electrostatic discharge-sensitive components
in the server. Prevent ESD damage by following ESD guidelines every time you open
the server case.
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•
Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare
metal part of the server. You can also touch a bare metal surface on the back of the server
with your finger.
•
•
•
Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
Avoid working on the server when your work area is extremely humid.
Remove components from their antistatic bags only when you are ready to use them. Do
not lay components on the outside of antistatic bags because only the inside of the bags
provide electrostatic protection.
•
Always hold expansion cards by their edges or their metal mounting brackets. Avoid
touching the edge connectors and components on the cards. Never slide expansion cards
or components over any surface.
Opening the server case
Warning
This server may have two power cords. To disconnect internal AC power, you must
unplug both power cords.
Because the components inside your server are extremely sensitive to static electricity, make sure
that you follow the instructions at the beginning of this chapter to avoid static electricity damage.
Warning
Screws are required to support the front of the server when using the standard
cabinet rails. You must support the server while removing the front screws and while sliding
the server off the cabinet rails. If the server is not supported, damage to the server or injury
may result.
To open the server:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
If the bezel is installed, unlock it, then pull it off.
If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,
4
5
Place the server on a stable, non-skid surface.
Remove the screw (1) at the front of the rear top cover (3), then press and hold the release
button (2).
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
6
Slide the rear cover (3) toward the back of the case, then lift it off the case.
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7
Press down the two blue retaining clips (1) on the sides of the top front cover, then slide
the top front cover back (2) and lift it off the server.
Caution
For correct cooling and air flow, always reinstall the top covers before you
turn on the server. Operating the server without the covers in place will cause the
server to overheat.
Closing the server case
Important
The hard drive carriers shown in these illustrations may look different than the actual
hard drive carriers in your server.
To close the server case:
1
2
3
Make sure that all of the internal cables are arranged inside the case so they will not be
pinched when you close the case.
Place the front top cover on the case and slide the cover forward, then lift the two blue
retaining clips into place.
Place the rear top cover (1) on the case, then slide it forward until it clicks into place.
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4
Replace the screw (2) to hold the rear top cover in place.
5
Reconnect the power cord(s) and all other cables.
Installing and removing drives
Your server’s basic configuration includes one optical drive and as many as four SATA or SAS
hot-swap hard drives. An optional diskette drive can also be added in place of the hard drive on
the left side of the server.
As you prepare to install drives, remember:
•
•
You must install the optional diskette drive in the left converted hard drive bay.
Before you install a drive, see the drive’s documentation for information on configuring the
drive, setting drive jumpers, and attaching cables.
•
You may need to configure the drives you install using the BIOS Setup utility. Press F2 at
startup to open the BIOS Setup utility.
Removing and installing an optical drive
To remove and install an optical drive:
Caution
The optical drive is not hot-swappable. Before installing or removing the
drive, make sure that power is turned off and the power cord is unplugged.
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
4
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Disconnect the 44-pin optical drive cable from the optical drive interface board.
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5
Loosen the thumbscrew (1) holding the retaining clip (2) against the side of the optical drive,
then move the retaining clip away from the drive.
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
6
7
8
Push the optical drive to the right to release the drive from the drive bay, then pull the drive
out of the bay.
Unscrew the two screws holding the optical drive interface board on the back of the optical
drive, then remove it.
Using the two screws you just removed, attach the optical drive interface board to the back
of the new optical drive.
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9
Slide the new optical drive into the drive bay, making sure you align the drive with the
retaining clips on both sides of the drive.
10 Push the retaining clip against the drive until snug, then tighten the thumbscrew to hold
the drive in place.
11 Connect the 44-pin optical drive cable to the back of the optical drive interface board.
13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
14 Reconnect all power cords and peripheral device cables, then turn on the server.
Removing and installing a hard drive
Important
Gateway tests and verifies the operation and compatibility of the drives it sells.
Especially in a hot-swap or mission-critical environment, additional or replacement drives
must conform to Gateway standards.
Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many
as four 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or four 1-inch high, 3.5-inch
hot-swap SAS hard drives. You can purchase additional drives through your Gateway Sales or
Customer Care representative.
To remove and install a hot-swap hard drive:
Caution
Before you remove a failed drive, use the appropriate software and utilities
installed on the server to stop all activity on the failed drive. Instructions for using
the software are provided by the software manufacturer. Failure to do so may
destroy the data on the drive.
1
2
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Put your finger in the drive release lever and pull out. The drive release lever opens.
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3
Pull the drive carrier straight out of the server.
4
If you are replacing a hard drive, remove the four screws from the bottom of the drive tray
that secure the old hard drive to the tray, then remove the drive from the tray.
5
6
Using the four screws you removed, install the new hard drive into the drive tray.
Make sure that the tray’s release lever is open, then slide the new drive fully into the empty
hot-swap drive bay.
7
8
Push the lever back into place until it latches.
Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
Installing an optional diskette drive
The optional diskette drive kit includes a slimline diskette drive, a 3.5" mounting adapter bracket,
4 screws, and a thumbscrew. The 3.5" adapter bracket fits in the left most 3.5" hard drive bay.
There is a thumbscrew to secure the bracket to the chassis. Installation of the optional diskette
drive uses one of the hard drive bays, so your server can only hold as many as three hard drives
after the installation.
To install an optional diskette drive:
Caution
The diskette drive is not hot-swappable. Before installing or removing the
drive, make sure that power is turned off and the power cord is unplugged.
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
4
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Remove the hard drive from the left-hand hard drive bay by following the instructions in
5
Insert the diskette drive into the mounting adapter and secure it with the four screws
provided in the kit.
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6
Insert the diskette drive/ adapter assembly into the left-hand hard drive bay, then secure it
with the thumbscrew that came with the kit.
Thumbscrew
Diskette drive/ adapter
assembly (inserted)
7
Connect a USB cable from the USB floppy drive connector (J27) on the system board to the
back of the diskette drive.
8
9
Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
10 Reconnect all power cords and peripheral device cables, then turn on the server.
Filling empty drive bays
Empty drive bays in the server must be filled by empty drive trays. With the bezel removed, install
the appropriate tray, then replace the bezel by snapping it into place on the front of the server.
Empty drive carriers for unused drive bays are included with your server.
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Installing memory
Caution
Use only 667 MHz Fully-Buffered (FB-DIMM) memory modules.
Your server supports eight 667 MHz fully-buffered DIMMs (FB-DIMMs) to provide up to a maximum
of 32 GB with fully-buffered support. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB.
DIMMs must be low-profile or ultra low-profile and cannot exceed 1.2” in height.
The BIOS configures the memory controller to run in non-redundant, mirroring, and sparing
modes:
Memory slots
Non-redundant mode
DIMM Installation Options - Non-redundant Mode
DIMM
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
Total Usable
Memory
1
512 MB
1 GB
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
512 MB
1 GB
2 GB
4 GB
1 GB
2 GB
4 GB
8 GB
-
2 GB
-
4 GB
-
2
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
2 GB
4 GB
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DIMM Installation Options - Non-redundant Mode
DIMM
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
Total Usable
Memory
4
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
-
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
-
-
-
-
-
2 GB
4 GB
8 GB
16 GB
2 GB
4 GB
8 GB
16 GB
4 GB
8 GB
16 GB
32 GB
-
-
-
-
2 GB
2 GB
-
-
-
-
4 GB
4 GB
-
-
-
-
512 MB
1 GB
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
512 MB
1 GB
2 GB
4 GB
-
512 MB
1 GB
2 GB
4 GB
512 MB
1 GB
2 GB
4 GB
-
-
-
-
-
2 GB
-
2 GB
-
-
-
4 GB
-
4 GB
-
-
-
8
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
512 MB
1 GB
2 GB
4 GB
512 MB
1 GB
2 GB
4 GB
2 GB
2 GB
4 GB
4 GB
Mirroring mode:
DIMM Installation Options - Mirroring Mode
DIMM
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
Total Usable
Memory
4
512 MB
1 GB
-
512 MB
1 GB
-
512 MB
1 GB
-
512 MB
1 GB
-
1 GB
2 GB
4 GB
8 GB
2 GB
4 GB
8 GB
16 GB
-
-
-
-
2 GB
-
2 GB
-
2 GB
-
2 GB
-
4 GB
-
4 GB
-
4 GB
-
4 GB
-
8
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
512 MB
1 GB
512 MB
1 GB
2 GB
4 GB
2 GB
2 GB
2 GB
2 GB
4 GB
4 GB
4 GB
4 GB
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Sparing mode
For the sparing mode, please follow the online spare FBDIMM configuration requirements (in
addition to general configuration requirements) below:
•
When only DIMM1 and DIMM3 are being used, they must be fully populated with dual-rank
FBDIMMs.
•
•
If DIMM1 and DIMM3, and DIMM2 and DIMM4 are being used, they must be fully populated.
If installed, DIMM1 and DIMM3, and DIMM2 and DIMM4 must contain FBDIMMs with identical
part numbers.
•
If installed, DIMM5 and DIMM7, and DIMM6 and DIMM8 must also contain FBDIMMs with
identical part numbers.
In the online spare mode, FBDIMMs must be populated as specified in the following table:
DIMM Installation Options - Sparing Mode
DIMM
DIMM1 and
DIMM3
DIMM2 and
DIMM4
DIMM5 and
DIMM7
DIMM6 and
DIMM8
2*
4
X
X
X
-
-
-
X
X
-
-
8
X
X
* Use only DIMM1 and DIMM3 with dual-rank FBDIMMs.
To install or replace memory:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
Pull the plastic retaining clips (1) away from the sides of the memory module slot. If you
are replacing a memory module, lift the old module (2) out of the slot.
4
Align the notch on the new module with the notch in the memory module slot and press
the module firmly into the slot. The retaining clips on the sides of the memory slot should
secure the memory module automatically.
5
6
Turn on the server and open the BIOS setup utility. Verify the System Memory listed in
the Main menu. When you exit the BIOS setup utility make sure that the operating system
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Installing and removing PCI expansion cards
Caution
Always operate your server with the PCI riser assembly in place. The PCI riser
assembly is important for correct airflow within the server. Operating the server without
the PCI riser assembly in place could result in overheating and possible data loss or
equipment damage.
The system board provides one 280-pin PCI-X/ PCI-E x8 expansion slot and one PCI-E x8 expansion
slot. The PCI-X/ PCI-E x8 expansion slot (on the left side when viewed from the front of the server)
can support one PCI-X 100MHz or one PCI-E x8 using the riser card. The PCI-E expansion slot (on
the right side when viewed from the front of the server) can support one PCI-E x8 using the riser
card. The riser card comes with the system package.
Removing and installing the PCI riser assembly, a riser, or PCI card
Caution
The PCI riser assembly and individual PCI expansion cards are not hot-swappable.
Before installing or removing any part of the assembly, make sure that power is turned off
and the power cords are unplugged.
To remove and reinstall the PCI riser assembly:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
4
If you are replacing a card, disconnect any cables that are attached to the old card.
Loosen the two thumbscrews (1) at the back of the chassis, push the release clips (2) in the
direction shown in the illustration, then lift the assembly (3) out of the chassis.
Caution
Do not touch the contacts on the bottom part of the expansion card. Touching
the contacts can cause electrostatic damage to the card.
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5
Place the PCI riser assembly on a stable, static-free surface, then loosen the screw (3) holding
the card lock in place.
6
Open the card lock (4), then pull out the PCI card (5).
If you are not replacing the PCI card, insert the slot cover into the back of the riser card
assembly.
7
8
If you are replacing the riser card, continue with the next step.
- OR -
Press the retaining clip (7) holding the riser card in the riser card assembly, then push the
riser card (8) in the direction shown to unlock and remove it.
9
Insert the new riser card into the riser card assembly, then push it toward the back of the
assembly. It should snap into place.
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10 Insert the new PCI card into the riser card, making sure any connectors extend through the
slot at the back of the assembly and that the card is fully seated in the riser card.
11 Close the lock to hold the card in place, then replace the screw that holds the lock closed.
12 Position the PCI riser assembly over the PCI sockets on the server board, Then press the
PCI riser assembly into the PCI sockets.
14 See the card’s documentation for software installation instructions.
Replacing system fans
This server contains six groups of hot-swappable, dual-rotor fans (seated in the fan cage) and a
fan board, which are located inside the chassis. These fans maintain the ideal temperature for
the system board, backplane, and disk drives. If one fan fails, the speed of the other fans will
increase. With the bad fan replaced, the other fans may revert to normal speed.
To replace a fan group:
1
2
System fan location
3
Note which fan group is not working and therefore needs to be replaced.
Important
Make sure that the arrows on top of the fans indicating airflow point to the
back of the chassis. The fan cable should exit the fan module toward the back of
the chassis.
4
5
6
7
8
Disconnect the 6-pin fan tach cable from the fan board.
Lift the fan group from the fan cage in the chassis.
Insert the replacement fan group into the fan cage.
Connect the 6-pin fan tach cable from the fan to the fan board.
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To replace the system fans and the fan board:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
4
Disconnect the 6-pin fan tach cables from the fan board.
Lift the fan cage and fans (1) out of the server.
5
Push the fan board lock (2) toward the back of the server case to release the fan board.
6
7
8
9
Push the fan board toward the fan board lock to disengage it from the locking tabs (3), then
lift the fan board out of the server case.
Insert the replacement fan board into the server case, aligning the locking slots in the board
with the locking tabs in the case.
Push the fan board away from the fan board lock, then move the lock into position to hold
the fan board in place.
Place the system fan cage and fans onto the fan board, making sure to engage the fan cage
with the locking tabs on the chassis.
Important
Make sure that the arrows on top of the fans indicating airflow point to the
back of the chassis. The fan cable should exit the fan module toward the back of
the chassis.
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10 Connect the 6-pin fan tach cables from the fans to the fan tach connectors on the fan board.
Replacing or adding a processor
Warning
Processors and heat sinks may be hot if the computer has been running. Before
replacing a processor or heat sink, allow them to cool for several minutes.
Caution
A heat sink must be installed on the processor. Installing a processor without a
heatsink could damage the processor.
The server is compatible with as many as two Intel® Xeon™ 5100 (Dual Core) or 5300 (Quad Core)
Series processors. The server automatically detects the processors each time you turn it on.
Whenever you install new processors, you should first install the most current version of the BIOS.
Important
You must have a processor in the Processor 1 socket, or your server will not start.
If you are upgrading your server from one processor to two, you may need to reconfigure
your operating system so it can recognize the additional processor. For instructions, see your
operating system’s documentation.
If you install two processors onto the system board, the processors must be the same speed,
revision, core voltage, and bus speed.
To replace a processor:
1
2
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
3
4
Push down, then pull out and up on the two heat sink retention levers (1) and move them
out of the way.
Caution
The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful
not to damage this material when you remove the heat sink from the processor. If
removing the heat sink also pulls the processor out of the processor socket, the
processor could be damaged.
5
Remove the heat sink from the processor. If the heatsink sticks to the processor, rotate the
heatsink slightly to loosen it.
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6
Unlock the load lever and lift it up (1), then open the load plate (2) to release the processor.
7
Lift the processor out of the socket (3) and place it in a static-free bag or case for storage.
Caution
The processor only fits the socket when oriented as indicated. Do not force
the processor into the socket to avoid bending the pins or damaging the processor.
If the processor does not fit completely, check its orientation and check for bent pins.
8
Insert the new processor into the socket, making sure that the gold triangle on the corner
is situated as shown in the following illustration.
9
When the processor is oriented correctly and in place, press it firmly into the socket, rotate
the load plate into place, and push down the load lever until it clicks into place.
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Caution
The heat sink has Thermal Interface Material (TIM) located on the bottom of
it. Use caution when you unpack the heat sink so you do not damage the TIM. If
you are reusing the original heatsink, make sure that the TIM on the bottom of the
heatsink is not damaged. If the TIM is damaged, you should remove the old TIM and,
then apply new TIM to the bottom of the heatsink.
10 Place the heat sink on the installed processor (2), making sure that the locking tab on the
socket goes through the hole in the heatsink.
11 Push down the heat sink retaining levers (3) and lock them under the retaining hooks on
the heat sink socket.
Replacing a power supply module
Caution
The power supplies in this server contain no user-serviceable parts. Only a qualified
computer technician should service the power supplies.
Your server comes with 3-wire AC power cords fitted with the correct plug style for
your region. If this plug does not match the connector on your surge protector, UPS, or wall
outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall
outlet that is appropriate for the supplied AC power cords.
Your server uses as many as two 650 W hot-swappable power supply modules. If your server has
both power supply modules installed, the modules act as redundant, hot-swappable power
supplies. If one of the two power supplies fails, the other power supply supports the server while
you replace the failed power supply. You do not need to turn off the server or disconnect peripheral
devices to replace a failed redundant power supply.
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If your server is only equipped with a single power supply, the server must be turned off and
the AC power cord removed before replacing it.
To replace a power supply module:
1
If your server is equipped with more than one power supply module, determine which
power supply module has failed (the LED on the power supply will be orange).
2
If your server has only one power supply module installed, make sure that you turn off the
server, then unplug the power cord before continuing.
- OR -
If your server has two power supply modules installed, you do not need to turn off the
power to the server before continuing.
3
Press the retaining clip on the power supply to the left to release the power supply module
from the chassis.
4
5
6
Pull the power supply module straight out of the server with the handle. It may take
considerable force to remove.
Insert the new power supply module into the server, with the retaining clip on the right,
until it locks into place.
Reconnect the AC power cord for the new power supply module.
Replacing the power distribution board
To replace the power distribution board:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
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4
Remove the power distribution board cover (1) by pulling it out of the chassis.
5
6
Disconnect the main power, CPU power, backplane power, I2C power, and midplane power
Remove the screw (2) holding the power board into the chassis, then press down the tab
(3) and move the power distribution board away from the side of the chassis (4) to disengage
the locking tabs and lift it out of the chassis (5).
7
Align the new power distribution board with the stand-off and locking tabs on the chassis,
then place it on the stand-offs and slide it toward the side of the chassis until the tab clicks
into place.
8
9
Replace the screw you previously removed.
on the system board.
Replacing the power cage
To replace the power cage:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
4
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5
Remove the screws (3) holding the power cage in the chassis.
6
Slide the power cage (4) toward the front of the chassis to disengage the locking tabs, then
lift the power cage out of the chassis.
7
Place the new power cage into the chassis, aligning the cage with the locking tabs in the
chassis, then slide the power cage toward the back of the chassis to engage the locking tabs.
8
9
Replace the screws you previously removed.
Replacing the hot-swap backplanes
Caution
The hot-swap backplane is not hot-swappable. Before removing or replacing the
backplane, you must first turn off the server and all peripheral devices attached to the
server, and remove the AC power cord(s) from the power supply or wall outlet.
To replace the hot-swap backplane:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server.
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4
5
Remove all of the hot-swap drive carriers from the server and make note of which bay you
6
7
Disconnect all cables from the backplane.
Loosen the thumbscrew (1) on the backplane, then slide the backplane (2) toward the right
(facing the back of the chassis) until it disengages the locking tabs and lift it out of the
chassis.
Caution
Pressing or pulling on any components on the backplane could result in
damage to the backplane.
Caution
Make sure that you do not pinch, bind, or damage any cables as you install
the backplane.
8
9
Holding the new backplane by the edges only, align it with the locking tabs on the chassis,
then place it on the locking tabs and slide it to the left until it stops.
Tighten the thumbscrew to secure the backplane.
10 Reconnect all cables to the backplane.
13 Reinstall the hot-swap drives back into the server. Make sure that you install the drives into
14 Replace the bezel by snapping it into place on the front of the server.
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Replacing the ROMB battery pack for the
mezzanine RAID card
Warning
Danger of explosion if the battery is incorrectly replaced. Replace only with the same
or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries
by taking them to a hazardous waste facility. Follow all local regulations for correct battery
disposal.
To replace the ROMB battery pack for the mezzanine RAID card:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
Press the release handle (1), then slide the ROMB battery pack for the mezzanine RAID card
(2) toward the back of the chassis to release it from the locking tabs and lift it out of the
chassis (3).
4
Align the holes in the bottom of the new ROMB battery pack for the mezzanine RAID card
(1) with the locking tabs in the chassis, then press it into place in the chassis.
5
6
Slide the ROMB battery pack for the mezzanine RAID card (2) toward the front of the chassis
until it clicks into place.
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Installing and removing an optional mezzanine
board
For information on installing and removing the optional mezzanine board, refer to the Mezzanine
Board User Guide.
Replacing the CMOS battery
Warning
Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer. Dispose of or recycle used batteries
by taking them to a hazardous waste facility. Follow all local regulations for correct battery
disposal.
If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when
you turn off the server, replace the CMOS battery with an equivalent battery.
To replace the battery:
1
2
Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash
or turn off. The BIOS Setup utility opens.
3
4
Record the BIOS settings on your printout, then close the utility.
5
6
Locate the old battery on the system board and note its orientation. You will need to install
the new battery the same way.
7
8
9
Push the battery retention clip away from the battery until the battery lifts up, then remove
the old battery. You can use a screwdriver to help lift the battery.
Make sure that the positive (+) side of the new battery is facing the correct direction, then
press the new battery into the socket until it snaps into place.
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10 Turn on your server, then press F2 at any time after you see the LEDs on your keyboard flash
or turn off. The BIOS Setup utility opens.
12 Save all your settings and close the BIOS Setup utility.
Replacing the control panel
Caution
Your server must be operated with a control panel module in place.
To replace the control panel:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
Unlock the bezel (if necessary) and remove it by pulling it straight out from the front of the
chassis.
4
5
Disconnect the cables from the control panel.
Push the retaining clips (1) to the open position, then slide the control panel (2) back from
the front of the server to disengage it from the locking tabs and remove it.
6
Holding the new control panel by the edges, align it with the locking tabs, then place it on
the tabs and slide it toward the front of the chassis.
7
8
9
Push the retaining tabs to the closed position to hold the control panel in place in the chassis.
Connect the cables that you previously removed.
10 Replace the bezel by snapping it into place on the front of the server.
Replacing the system board
To replace the system board:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
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3
4
5
6
7
8
Disconnect all cables from the system board, noting their locations and orientation. (You will
reconnect the cables after you install the new board.)
Loosen the two thumbscrews (1) that secure the system board to the server.
2
2
2
2
2
2
1
2
9
Slide the system board toward the back of the server until it is free of the eight retaining
standoffs (2), then lift the board from the chassis.
10 Place the old system board in a static-free bag for storage.
11 Insert the new system board into the chassis, aligned with the eight retaining standoffs, then
slide the board toward the front of the case so the board is held by the standoffs.
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19 Turn on your server, then press F2 at any time after you see the LEDs on your keyboard flash
or turn off. The BIOS Setup utility opens.
20 Check BIOS settings to make sure that they detect the server’s new hardware, then save your
changes (if any) and close the BIOS Setup utility.
21 If your server does not start after installing the new system board, contact Gateway
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Opening the BIOS Setup utility
The BIOS Setup utility stores basic settings for your server. These settings include basic hardware
configuration, resource settings, and password security. These settings are stored and saved even
when the power is off.
Caution
The options in the BIOS Setup utility have been set at the factory for optimal
performance. Changes to these settings will affect the performance of your server.
Before changing any settings, write them down in case you need to restore them
To open the BIOS Setup utility:
1
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
When you select menu items, the Item Specific Help box on the right side of the screen
displays specific information about the selection. The command bar across the bottom of
the screen shows the keys you press to access help, navigate through the menus, and
perform other tasks.
2
Select one of these menus:
•
•
•
•
•
•
Main gives you access to basic information and settings related to your server’s
hardware and configuration.
Advanced gives you access to information and settings for PCI, peripheral devices,
memory, and the chipset.
Boot gives you access to information and settings for startup features and startup
sequences.
Security gives you access to settings related to system access passwords. For more
Server gives you access to settings for system management, console redirection, event
log configuration, and fault-resilient boot settings.
Exit gives you access to options for closing the BIOS Setup utility.
Updating the BIOS
If you need a new version of the BIOS, you can download the BIOS update from Gateway, then
install the new version from a diskette. Read the BIOS release note for the update you are
downloading to determine if the boot block requires updating as well.
To update the BIOS:
1
2
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off.
3
4
5
Record any custom BIOS settings on your printout.
Download the BIOS update files from support.gateway.com.
Follow the instructions on the Web site or the readme.txt file in the downloaded zip file to
update the BIOS.
6
7
After you have updated the BIOS, restart your server and load the default BIOS values.
the BIOS Setup utility.
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Recovering the BIOS
If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS
update may not be successful. If the system continues to try to boot from the new, corrupted BIOS,
you can manually recover the old BIOS so you can try another update.
Important
This method does not work if the keyboard is connected through the KVM switch.
To recover the old BIOS:
1
Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing the AMIBOOT.ROM
file.
2
Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery
process begins (the server beeps). The process is complete when you see a message on the
screen.
3
4
Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.”
Restart the server. The old BIOS is recovered.
To manually recover the BIOS:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
2
3
Remove the jumper across pins 1-2 of header J3-E, then place the jumper across pins 2-3.
4
5
6
7
8
9
Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port.
Reconnect the power cords and turn on the server. The BIOS recovery is initiated.
Wait until the BIOS recovery is completed. The process may take up to 5 minutes.
Remove the bootable USB “disk-on-key.”
Turn off the server, then disconnect the power cords and all other cables connected to the
server.
11 Place the jumper back onto pins 1-2.
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13 Plug in the AC power cords and turn on the server, then verify that the recovery was
successful.
Resetting the BIOS
You can use two methods to clear all BIOS Setup settings and return them to the factory defaults:
•
•
Press the power and reset buttons on the front of the server.
Move the Clear CMOS jumper on the system board.
To reset the BIOS using the power and reset buttons:
1
2
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3
4
Record any custom BIOS settings on your printout.
Press the reset button and hold it down for four seconds or more, then press the power
button while continuing to hold down the reset button.
5
Release both buttons at the same time. The BIOS is reset.
To reset the BIOS using the system board jumper:
1
2
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3
4
Record any custom BIOS settings on your printout.
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
5
6
Remove the jumper across pins 1-2 of header J3-B, then place the jumper across pins 2-3.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
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7
8
9
Reconnect the power cords and turn on the server. The BIOS is reset.
Turn off the server, then disconnect the power cords and all other cables connected to the
server.
11 Place the jumper back onto pins 1-2.
Resetting BIOS passwords
To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear
To clear the BIOS password(s):
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
3
Remove the jumper across pins 1-2 of header J3-A, then place the jumper across pins 2-3.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
4
5
6
Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.
Turn off the server, then disconnect the power cords and all other cables connected to the
server.
7
8
9
Place the jumper back onto pins 1-2.
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Updating and recovering the BMC
Updating the BMC firmware
To update the BMC firmware:
1
2
3
Download the BMC firmware zip file from support.gateway.com.
Read the release notes for the firmware update.
Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4
When the BMC update is complete, reboot your server.
Recovering the BMC
If you encounter a problem while you are updating the BMC, such as a power outage, the BMC
update may not be successful. If this occurs, you may need to recover the old BMC.
Important
This method does not work if the keyboard is connected through the KVM switch.
To manually recover the BMC:
1
you turn off the server, then unplug the power cord(s) and all other cables connected to the
server.
2
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
3
Remove the jumper across pins 1-2 of header J3-F, then place the jumper across pins 2-3.
4
5
6
7
Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2.
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8
9
Plug in the AC power cords and turn on the server for normal use.
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Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations before
contacting Gateway Customer Care:
•
•
•
Make sure that your server is connected correctly to a grounded AC outlet that is supplying
power.
If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely and plugged into the correct port or jack.
If you have recently installed hardware or software, make sure that you have installed it
following the instructions provided with it. If you did not purchase the hardware or software
from Gateway, see the manufacturer’s documentation and technical support resources.
•
If you have “how to” questions about using a program, see:
•
•
•
•
The program’s online Help
The program’s documentation
Your operating system’s documentation
The software or hardware manufacturer’s Web site
•
•
Have your client ID, serial number (usually located on the back of your server case), and
order number available, along with a detailed description of your issue, including the exact
text of any error messages, and the steps you have taken.
•
•
Make sure that your server is nearby at the time of your call. The technician may have you
follow appropriate troubleshooting steps.
Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and
other technical help. You can also use the Web site to e-mail Customer Care. For more
information, visit Gateway’s Customer Care Web site at support.gateway.com.
Telephone support
Gateway offers a wide range of customer service, technical support, and information services.
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
Resource
Service description
How to reach
Gateway’s
fee-based software
tutorial service
Get tutorial assistance for software issues.
800-229-1103 (charged to your
credit card)
Gateway Customer
Care
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
877-485-1464 (US) (say the word
“Server”) 800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
Sales, accounting,
and warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
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Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software training. Instead,
Gateway recommends the following training resources.
Resource
Service description
For more information
Gateway Learning
Libraries
A variety of courses and tutorials are available on
CD. Select from several easy-to-use learning
libraries.
www.gateway.com/ training
Safety guidelines
While troubleshooting your server, follow these safety guidelines:
•
Never remove the top panel while your server is turned on and while the modem cable
and the power cords are connected.
•
Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power
is disconnected, energy stored in the monitor components can be dangerous. Also, opening
the monitor voids its warranty.
•
•
Make sure that you are grounded correctly before opening the server. For more information
about preventing damage from static electricity, see “Preventing static electricity discharge”
After you complete any maintenance task where you have to open the server case, make
sure that you close the case and reconnect all cables before you restart your server.
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
Error messages
These messages often indicate procedural errors such as typing an incorrect keystroke or trying
to save a file to a write-protected diskette. Some messages, however, may indicate a problem
that requires further troubleshooting.
Memory messages
Gate20 Error
The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access
of memory over 1 MB. This may indicate a problem with the system board.
Multi-Bit ECC Error
This message will only occur on systems using ECC enabled memory modules. ECC memory has
the ability to correct single-bit errors that may occur from faulty memory modules.
A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct
it. This may indicate a defective memory module.
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Boot messages
Boot Failure ...
This is a generic message indicating the BIOS could not boot from a particular device. This message
is usually followed by other information concerning the device.
Invalid Boot Diskette
A diskette was found in the drive, but it is not configured as a bootable diskette.
Drive Not Ready
The BIOS was unable to access the drive because it indicated it was not ready for data transfer.
This is often reported by drives when no media is present.
A: Drive Error
The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure
the device. This may be due to a bad cable or faulty diskette drive.
Insert BOOT diskette in A:
The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.
Reboot and Select proper Boot device or Insert Boot Media in selected Boot device
BIOS could not find a bootable device in the system and/or removable media drive does not
contain media.
NO ROM BASIC
This message occurs on some systems when no bootable device can be detected.
Storage Device messages
Primary Master Hard Disk Error
The IDE/ ATAPI device configured as Primary Master could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ ATAPI
devices in POST.
Primary Slave Hard Disk Error
The IDE/ ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ ATAPI
devices in POST.
Secondary Master Hard Disk Error
The IDE/ ATAPI device configured as Secondary Master could not be correctly initialized by the
BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ ATAPI
devices in POST.
Secondary Slave Hard Disk Error
The IDE/ ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ ATAPI
devices in POST.
Primary Master Drive - ATAPI Incompatible
The IDE/ ATAPI device configured as Primary Master failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ ATAPI devices
in POST.
Primary Slave Drive - ATAPI Incompatible
The IDE/ ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message
is typically displayed when the BIOS is trying to detect and configure IDE/ ATAPI devices in POST.
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Secondary Master Drive - ATAPI Incompatible
The IDE/ ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ ATAPI devices
in POST.
Secondary Slave Drive - ATAPI Incompatible
The IDE/ ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ ATAPI devices
in POST.
S.M.A.R.T. Capable but Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Status BAD, Backup and Replace
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Capable and Status BAD
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
System configuration messages
DMA-2 Error
Error initializing secondary DMA controller. This is a fatal error, often indication a problem with
system hardware.
DMA Controller Error
POST error while trying to initialize the DMA controller. This is a fatal error, often indication a
problem with system hardware.
Checking NVRAM..Update Failed
BIOS could not write to the NVRAM block. This message appears when the FLASH part is
write-protected or if there is no FLASH part (System uses a PROM or EPROM).
Microcode Error
BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to
INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a system
board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode
Update for the new CPU.
NVRAM Checksum Bad, NVRAM Cleared
There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.
Resource Conflict
More than one system device is trying to use the same non-shareable resources (Memory or I/ O).
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NVRAM Ignored
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST.
NVRAM Bad
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST due to a data error.
Static Resource Conflict
Two or more Static Devices are trying to use the same resource space (usually Memory or I/ O).
PCI I/ O conflict
A PCI adapter generated an I/ O resource conflict when configured by BIOS POST.
PCI ROM conflict
A PCI adapter generated an I/ O resource conflict when configured by BIOS POST.
PCI IRQ conflict
A PCI adapter generated an I/ O resource conflict when configured by BIOS POST.
PCI IRQ routing table error
BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route
an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt
Routing of the system.
Timer Error
Indicates an error while programming the count register of channel 2 of the 8254 timer. This may
indicate a problem with system hardware.
Interrupt Controller-1 error
BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with
system hardware.
Interrupt Controller-2 error
BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with
system hardware.
CMOS messages
CMOS Date/ Time Not Set
The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time
in AMIBIOS Setup.
CMOS Battery Low
CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced.
It could also appear when the user intentionally discharges the CMOS battery.
CMOS Settings Wrong
CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.
CMOS Checksum Bad
CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a
program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This
error can typically be resolved by using AMIBIOS Setup.
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Miscellaneous messages
Keyboard Error
Keyboard is not present or the hardware is not responding when the keyboard controller is
initialized.
Keyboard/ Interface Error
Keyboard Controller failure. This may indicate a problem with system hardware.
System Halted
The system has been halted. A reset or power cycle is required to reboot the machine. This
message appears after a fatal error has been detected.
Troubleshooting
First steps
Try these steps first before going to the following sections:
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
•
•
•
Make sure that the power cords are connected to your server and an AC outlet and that
the AC outlet is supplying power.
If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle
the power required by your server.
If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each instruction.
You may need to remove the device, uninstall the device’s software, then reinstall the
device.
•
•
•
•
If an error message appears on the screen, write down the exact message before calling
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. Check your configuration settings.
When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server
If an error occurs in a program, see its documentation or online help.
Battery replacement
If you have problems after installing a new CMOS battery, try each of the following items, closing
the case and restarting the server after each try:
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
•
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. Correct any discrepancies.
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•
•
then make sure that all cables inside the case are attached securely. Also, make sure that
the colored cable edges are aligned correctly and that the connectors do not miss any pins.
If you have the correct test equipment, make sure that the new battery has power. Although
unlikely, your new battery may be defective.
Beep codes
Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an
error message that describes the problem. The BIOS also sounds a beep code (one long tone
followed by two short tones) during POST if the video configuration fails (a faulty video controller)
or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot
the operating system. No error found.
A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually
consisting of one long tone followed by a series of short tones. For more information on the beep
codes issued, check the documentation for that device.
The following table shows POST error beep codes. Prior to system video initialization, BIOS uses
these codes to inform you of error conditions.
Beeps
Description
Troubleshooting steps
1
Memory refresh timer error
Reseat the memory modules or replace with
modules you know are good.
2
3
4
Parity error in the first 64 KB of memory.
Base memory read/ write test error
System board timer not operational.
Same as for 1 beep.
Same as for 1 beep.
Possible system board malfunction. To eliminate
the possibility of an add in-card problem,
remove all expansion cards.
If the beep code occurs even when all expansion
cards have been removed, the system board is
at fault.
If the beep code does not occur when the
expansion cards have been removed, one of the
cards is causing the problem. Install the cards
one at a time until the problem happens again.
When the beep code returns, the most recent
card you installed is at fault.
5
6
A processor on the system board generated an
error.
Remove one of the processors if two are
installed, then try a known good processor in the
first socket.
Same as for 4 beeps.
The keyboard controller (8042) may be
defective. The BIOS cannot switch to Protected
mode.
Remove the keyboard to see if the error goes
away. If it does, try a known good keyboard.
Same as for 4 beeps.
7
8
General exception error (processor exception
error).
Same as for 5 beeps
Display memory error (system video adapter).
If the system video adapter is an add-in card,
replace or reseat the video adapter. If the video
adapter is integrated into the system board, the
board may be faulty. Try using an add-in card.
9
The ROM checksum value does not match the
value encoded in the BIOS.
Same as for 4 beeps.
10
11
The shutdown register for CMOS RAM failed.
The cache memory test failed.
Same as for 4 beeps.
Same as for 4 beeps.
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LED information
See the following table for a description of this server’s LEDs and the information they provide:
LED Name
Function
Location
Color
Description
ID
Aid in server
identification
Control panel and
back of system
board
Yellow
On - Server identification
enabled
(front)
Blue (back)
System Fault
Visible fault
warning
Control panel
Red
Off - System normal
Blinking - Non-critical system
fault
On - Critical system fault
(system needs to be shut down
and serviced)
Hard drive tray
LEDs
Indicate drive
On each hard drive
Blue or red
Blue (On) - Hard drive present
Blue (Blinking) - Hard drive
activity
status and activity tray
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive access
NIC status LEDs Identify NIC states
Control panel and
back I/ O panel
RJ-45 connectors
Blue (front)
Blue (On) - Link
Blue (Blink) - Activity
Off - No link
Green/
Orange
(back)
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC 1
Gbps activity
LED 1 (Off) - No link
LED 2 Orange (On) Link speed
1 Gbps
LED 2 Green (On) - Link at
100 Mbps
LED 2 Green (Off) - Link at
10 Mbps
Power LED
Identify the power
state of the system
Control panel
Blue
Off - Power is off
Blinking - Power saving state
(S1, S3, or S4)
On - Power is on
AC power LED
Identify power
supply fault
Power supply
module
Green or
Orange
Green (On) - Power supply good
and receiving power
Orange (On) - Power supply
critical event causing shutdown
Orange (Blinking) - Close to
protection threshold or over
within 15 seconds
Off - Power supply not receiving
power
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Diagnostic LEDs
This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting
your system, these LEDs can help you determine where errors are taking place.
If you are experiencing problems with your server, open the case and check these LEDs (CR8 to
CR15) on the system board, then check the tables on the following pages to determine the
problem.
The location of Port 80 LEDs is shown in the following illustration:
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The eight diagnostic LEDs are divided into two groups. LEDs from CR15-CR12 comprise one group,
and LEDs from CR11-CR8 comprise the other group. The two groups represent the two digits of
the hex code. The CR15-CR12 group stands for the first digit and the CR11-CR8 group stands for
the second.
CR13
CR12
CR11
CR10
CR9
CR8
CR15
CR14
In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding
error is taking place.
For example, if a hex code of 0B is indicated, you can detemine that the server cannot detect the
PS/ 2 mouse. You can then take measures, such as reinserting the mouse, to solve the problem.
All LEDs are cleared and restored to normal status after the server is power cycled.
POST code checkpoints
The following table shows the checkpoints, LED codes, and task description of events that may
occur during the POST portion of the BIOS:
Check
point
Description
03
Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,
Runtime data area. Also initialize BIOS modules on POST entry and GPNV area.
Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”
04
Check CMOS diagnostic byte to determine if battery power is OK and CMOS
checksum is OK. Verify CMOS checksum manually by reading storage area. If the
CMOS checksum is bad, update CMOS with power-on default values and clear
passwords. Initialize status register A.
Initialize data variables that are based on CMOS setup questions. Initialize both the
8259 compatible PICs in the system.
05
Initialize the interrupt controller in hardware (generally PIC) and interrupt vector
table.
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Check
point
Description
06
Do R/ W test to CH-2 count reg. Initialize CH-0 as system timer. Install the
POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt.
Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”
08
Initialize the CPU. The BAT test is being done on KBC. The keyboard controller
command byte is being programmed after Auto detection of KB/ MS using AMI KB-5.
C0
C1
C2
C5
C6
C7
0A
0B
0C
0E
Early CPU Init Start — Disable Cache - Init Local APIC
Set up boot strap processor information.
Set up boot strap processor for POST.
Enumerate and set up application processors.
Re-enable cache for boot strap processor.
Early CPU Init Exit.
Initialize the 8042 compatible keyboard controller.
Detect the presence of PS/ 2 mouse.
Detect the presence of keyboard in KBC port.
Testing and initialization of different input devices. Also, update the Kernel
Variables.
Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
Uncompress all available language, BIOS logo, and Silent logo modules.
13
Early POST initialization of chipset registers.
24
30
2A
Uncompress and initialize any platform specific BIOS modules.
Initialize System Management Interrupt.
Initialize different devices through DIM.
2C
Initialize different devices. Detects and initializes the video adapter installed in the
system that has optional ROMs.
2E
31
Initialize all the output devices.
Allocate memory for ADM module and uncompress it. Give control to ADM module
for initialization. Initialize language and font modules for ADM. Activate ADM
module.
33
37
Initialize the silent boot module. Set the window for displaying text information.
Displaying sign-on message, CPU information, setup key message, and any
OEM-specific information.
38
more information.
39
Initialize DMAC-1 and DMAC-2.
Initialize RTC date/ time.
3A
3B
Test for total memory installed in the system. Also, press DEL or ESC keys to limit
memory test. Display total memory in the system.
3C
Mid-POST initialization of chipset registers.
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Check
point
Description
40
50
52
Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so
on) successfully installed in the system and update the BDA, EBDA, and so on.
Programming the memory hole or any kind of implementation that needs an
adjustment in system RAM size, if needed.
Updates CMOS memory size from memory found in memory test. Allocates memory
for Extended BIOS Data Area from base memory.
60
75
Initialize NUM-LOCK status and programs the KBD typematic rate.
Initialize Int-13 and prepare for IPL detection.
78
Initialize IPL devices controlled by BIOS and option ROMs.
Initialize remaining option ROMs.
7A
7C
84
85
87
Generate and write contents of ESCD in NVRam.
Log errors encountered during POST.
Display error to the user and gets the user response to error.
Execute BIOS setup if needed/ requested.
8C
8D
8E
90
A0
A1
A2
Late POST initialization of chipset registers.
Build ACPI tables (if ACPI is supported).
Program the peripheral parameters. Enable/ disable NMI as selected.
Late POST initialization of system management interrupt.
Check boot password if installed.
Clean-up work needed before booting to operating system.
Take care of runtime image preparation for different BIOS modules. Fill the free area
®
in F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table. Prepares
the runtime language module. Disables the system configuration display, if needed.
Initialize runtime language module.
A4
A7
Display the system configuration screen, if enabled. Initialize the CPUs before boot,
including the programming of the MTRRs.
A8
A9
AA
AB
AC
B1
Prepare CPU for operating system boot, including final MTRR values.
Wait for user input at config display, if needed.
Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module.
Prepare BBS in Int 19 boot.
End of POST initialization of chipset registers.
Save system context for ACPI.
00
Pass control to OS Loader (typically INT19h).
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Bootblock initialization code checkpoints
The Bootblock initialization code sets up the chipset, memory, and other components before
system memory is available. The following table provides the diagnostic LED code for these
checkpoints and describes the type of checkpoints that may occur during the bootblock
initialization:
Check
point
Description
Before
D1h
Early chipset initialization is done. Early super I/ O initialization is done, including RTC
and keyboard controller. NMI is disabled.
D1
Perform keyboard controller BAT test. Check if waking up from power management
suspend state. Save power-on CPUID value in scratch CMOS.
D0
D2
Go to flat mode with 4 GB limit and GA20 enabled. Verify the bootblock checksum.
Disable CACHE before memory detection. Execute full memory sizing module. Verify
that flat mode is enabled.
D3
If memory sizing module not executed, start memory refresh and do memory sizing
in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that
flat mode is enabled.
D4
D5
Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.
Bootblock code is copied from ROM to lower system memory and control is given
to it. BIOS now executes out of RAM.
D6
Both key sequence and OEM-specific method is checked to determine if BIOS
recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,
control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of
document for more information.
D7
Restore CPUID value back into register. The Bootblock-Runtime interface module is
moved to system memory and control is given to it. Determine whether to execute
serial flash.
D8
D9
The Runtime module is uncompressed into memory. CPUID information is stored in
memory.
Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into
memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow
areas, but closing SMRAM.
DA
Restore CPUID value back into register. Give control to BIOS POST
Bootblock recovery code checkpoints
The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs
to occur because the user has forced the update or the BIOS checksum is corrupt. The following
table provides the diagnostic LED codes for these checkpoints and describes the type of
checkpoints that may occur during the Bootblock recovery portion of the BIOS:
Check
point
Description
E0
Initialize the floppy controller in the super I/ O. Some interrupt vectors are initialized.
DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is
enabled.
E9
Set up floppy controller and data. Attempt to read from floppy.
EA
Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.
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Check
point
Description
EB
EF
Disable ATAPI hardware. Jump back to checkpoint E9.
Read error occurred on media. Jump back to checkpoint EB.
Determine information about root directory of recovery media.
E9 or
EA
F0
F1
F2
Search for pre-defined recovery file name in root directory.
Recovery file not found.
Start reading FAT table and analyze FAT to find the clusters occupied by the recovery
file.
F3
F5
FA
Start reading the recovery file cluster by cluster.
Disable L1 cache.
Check the validity of the recovery file configuration to the current configuration of
the flash part.
FB
Make flash write-enabled through chipset and OEM-specific method. Detect correct
flash part. Verify that the found flash part size equals the recovery file size.
F4
The recovery file size does not equal the found flash part size.
Erase the flash part.
FC
FD
FF
Program the flash part.
The flash has been updated successfully. Make flash write-disabled. Disable ATAPI
hardware. Restore CPUID value back into register. Give control to F000 ROM at
F000:FFF0h.
DIM code checkpoints
The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize
different system buses. The following table describes the main checkpoints where the DIM module
is accessed.
Checkpoint
Description
2A
Initialize different buses and perform the following functions:
■
Reset, Detect, and Disable (function 0) — Disables all device
nodes, PCI devices, and PnP ISA cards. It also assigns PCI
bus numbers.
■
Static Device Initialization (function 1) — Initializes all static
devices that include manual configured onboard
peripherals, memory and I/ O decode windows in PCI-PCI
bridges, and noncompliant PCI devices. Static resources
are also reserved.
■
Boot Output Device Initialization (function 2) — Searches
for and initializes any PnP, PCI, or AGP video devices.
38
Initialize different buses and perform the following functions:
■
Boot Input Device INitialization (function 3) — Searches for
and configures PCI input devices and detects if system has
standard keyboard controller.
■
IPL Device Initialization (function 4) — Searches for and
configures all PnP and PCI boot devices.
■
General Device Initialization (function 5) — Configures all
onboard peripherals that are set to an automatic
configuration and configures all remaining PnP and PCI
devices.
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ACPI runtime checkpoints
ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves
a sleep state. The following table describes the types of checkpoints that may occur during ACPI
sleep or wake events:
Checkpoint
Description
AC
First ASL checkpoint. Indicates that the system is running in
ACPI mode.
AA
System is running in APIC mode.
01, 02, 03, 04, 05
10, 20, 30, 40, 50
Entering sleep state S1, S2, S3, S4, or S5.
Waking from sleep state S1, S2, S3, S4, or S5.
BIOS
The settings in the BIOS Setup utility are not retained
•
Optical drive
Your server does not recognize an optical drive
•
Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash
•
•
Reinstall the device driver. For instructions, see Using Your Server Companion DVD.
Make sure that the drive is configured correctly by following the instructions in the drive’s
documentation.
•
Turn off your server, then remove the drive and push it in again to make sure the drive is
Your optical drive tray does not open
•
Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive
tray opens.
•
If this problem happens frequently while the server is turned on, the drive may be defective.
Expansion cards
Your server does not recognize an expansion card
•
•
Restart your server.
Make sure that you have installed the necessary software or driver. For instructions, see
the card’s documentation.
•
Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error
message
•
If a diskette is in the diskette drive, eject it and restart your server by pressing the reset
button.
•
Restart your server by pressing the reset button.
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•
•
Turn off your server, then remove all hard drives and push them in again to make sure the
If your server has been subjected to static electricity or physical shock, you may need to
reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
•
•
Eject the diskette from the diskette drive, then press ENTER.
You are having problems with a SATA drive
•
For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has
recognized the drive.
•
•
•
•
Make sure that the power cable and SATA cables are attached securely to the drive cage.
If the drive is not detected, try a different SATA port.
Try swapping SATA cables between drives to determine if the cable is defective.
Try listening to the drive to determine if the drive is spinning up. If not, the drive may be
defective.
The master boot record is corrupted
•
In a Windows network operating system, repair the master boot record using FDISK.
To repair the master boot record:
•
At a DOS command prompt, type fd isk/ m br, then press ENTER.
Internet
See also Modem.
You cannot connect to the Internet
•
Make sure that your account with your Internet Service Provider (ISP) is set up correctly.
Contact your ISP technical support for help.
•
Make sure that you do not have a problem with your modem.
Keyboard
Memory
Liquid has been spilled into the keyboard
•
If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean
the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.
If the keyboard does not work after it dries, you may need to replace it. This type of damage
is not covered by your server’s warranty.
Memory errors were detected during server start up
•
Open your server and make sure that the memory modules are installed correctly. For
•
A memory module may be defective. If possible, try another memory module and see if
the error repeats.
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Monitor
Your server is running but there is no picture
•
•
Adjust the brightness and contrast controls to the center position.
Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the
power LED should be lit.
•
•
Check the port and cable for bent or damaged pins.
Connect your monitor to another computer, or connect a monitor that you know works to
your server.
The color is not uniform
Make sure that the monitor warms up for at least 30 minutes before making a final judgment
about color uniformity.
Make sure that:
•
•
The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.
You demagnetize the screen using the monitor’s degauss feature. For more information on
degauss, see the monitor’s documentation.
A horizontal line or wire is visible across the CRT monitor screen
The monitor may use thin damper wires, located approximately 1/ 3 of the way from the upper
and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious
when the monitor displays a white background. The aperture grille allows more light to pass
through the screen for brighter colors and greater luminescence. The damper wire is a critical
part of the overall monitor design and does not negatively affect the monitor’s function.
Power
You press the power button, but the server does not turn on
•
If the power button LED is green, the server is turned on, but you may not be seeing an
•
If your server is plugged into a surge protector or UPS, make sure that the surge protector
or UPS is connected securely to an electrical outlet, turned on, and working correctly. One
way to check this is to plug the server directly into a wall outlet, bypassing the surge
protector or UPS.
•
•
Make sure that the electrical outlet is working by plugging a working device, such as a lamp,
into the outlet, then turning it on to test the outlet.
Open your server and make sure that the power supply module cage cable is connected
correctly to the system board.
When you turn on the server, it makes several short beeps
•
Processor
Your server does not recognize a new processor
•
Make sure that the processor is fully seated in its socket. The processor should be recognized
automatically if it is installed correctly.
•
If you have upgraded your server from one processor to two, you may need to reconfigure
your operating system so it recognizes the additional processor. For instructions, see your
operating system’s documentation.
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System specifications
1.70 × 15.79 × 29.58 inches (4.32 × 40.10 × 75.14 cm)
Case size
(H×W×L)
25 to 37 lbs. (11.34 to 16.78 Kg)
Weight
Fans
■
Six dual-rotor, multi-speed system fans
■
PS/ 2 keyboard or mouse (2)
Ports
■
USB (4 standard, 2 front and 2 back)
■
Serial
■
VGA (1 standard [back])
■
LAN (2) (RJ-45)
■
IPMI (RJ-45) for BMC
One slimline drive bay for an optical drive
Drives
(standard)
Four SAS/ SATA hot-swap hard drive bays
Hard drive bays
Card sizes
Supports one full-length, full-height and one low-profile PCI expansion card
One 650 W hot-swap, power supply module (standard)
Additional 650 W hot-swap redundant power supply module (optional)
Power supply
Supports Windows Server 2003 (all), Windows Small Business Server 2003
(all), and Windows Storage Server 2003 (all)
Operating
systems
■
FCC Class A
Certifications
■
UL
■
cUL
System board specifications
®
Supports as many as two Intel Xeon™ 5100 (Dual Core) or 5300 (Quad Core)
Processor
Series processors
■
Intel 5000P MCH (Northbridge)
Intel ESB2E (Southbridge)
Chipset
■
Eight 240-pin vertical DIMM slots support from 512 MB to 32 GB if
fully-buffered (FB-DIMM) DDR2-667 compliant, ECC, 72-bit, single rank or dual
rank, low-profile or ultra low-profile, SDRAM modules.
Memory
PCI riser assembly, featuring:
PCI device/ slot
■
One full-length, full-height 64-bit PCI-X 100 MHz or one PCI-Express riser,
which supports one card.
■
One low-profile (LP) PCI-Express riser, which supports one card.
■
Integrated Matrox G200 Graphics Core with 2.25 MB
Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp
VGA
■
■
Server Engine Pilot controller
Super I/ O
■
Supports one fast UART 16550 serial port, one PS/ 2 keyboard port, and
one PS/ 2 mouse port
■
Intel ESB2 controller
LAN
■
Dual onboard 10/ 100/ 1000 network interface
■
IEEE 850.3u auto-negotiation support
Full duplex support
■
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PCIe x8 mezzanine board for SAS HBA and RAID support.
Storage
ACPI
ACPI 2.0b compliance
Supports:
■
S0
■
S1
■
S5
Environmental specifications
The following specifications identify maximum environmental conditions. At no time should the
server run under conditions which violate these specifications.
Variable
Requirements
Temperature
Nonoperating: -40° to 158°F (-40° to 70°C)
Operating: 50° to 95°F (10° to 35°C) with a maximum rate of change not
to exceed 10° per hour
Humidity
Nonoperating: + 10% to +95%
Operating: +20% to +80%
Acoustic noise
Sound Pressure: 58 dBA (Rackmount) in an idle state at typical office
ambient temperature. (73.4 +/ - ° F) Sound Power: 6.8 BA in an idle state
at typical office ambient temperature. (73.4 +/ - 3.6° F)
Shock
Operating - 5.0 g, 11 mSec, 1/ 2 sine
Unpackaged - 25 g, velocity change 136 inches/ sec
( ≧ 40 lbs to > 80 lbs).
Packaged - Non-palletized free fall in height 24 inches ( ≧ 40 lbs to > 80 lbs)
Vibration
Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random
Electrostatic
discharge (ESD)
Tested to +/ -15 kV - direct contact
+/ - 8kV - air discharge
System cooling
requirement in
BTU/ Hr
2219 BTU/ hour for one 650 W power supply module
4438 BTU/ hour for two 650 W power supply modules
Electronic specifications
Memory map
Address Range (hex)
0 to 07FFFFh
Amount
640 KB
128 KB
128 KB
128 KB
2 MB
Function
DOS region, base system memory
Video or SMM memory
Expansion card BIOS and buffer area
System BIOS
0A0000h to 0BFFFFh
0C0000h and 0DFFFFh
0E0000h to 0FFFFFh
0E0000h to 0EFFFFh
FC000000h to FFFFFFFFh
Extended system BIOS
PCI memory space
64 MB
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Interrupts
Important
If you disable an IDE controller to free the interrupt for that controller, you must
physically unplug the IDE cable from the system board. Simply disabling the drive by
configuring the BIOS option does not make the interrupt available.
The following table reflects a typical configuration, but you can change these interrupts. Use this
information to determine how to program each interrupt.
ISA Interrupt
IRQ0
Description
8254 timer
IRQ1
Keyboard controller
Cascade for IRQ9
Free
IRQ2
IRQ3
IRQ4
Serial port
IRQ5
Hot-plug SCSI controller
Diskette controller
Free
IRQ6
IRQ7
IRQ8
Real-time clock
Generic, Option for SCI
VGA
IRQ9
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15
USB
Mouse controller
Numeric data processor
Primary IDE controller
Secondary IDE controller
Connector pinouts
Main power connector (J8)
Pin
1
Signal Name
+3.3 V
+3.3 V
Ground
+5 V
2
3
4
5
Ground
+5 V
6
7
Ground
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Pin
8
Signal Name
Power good
Stand by +5 V
+12 V
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
+12 V
+3.3 V
+3.3 V
-12 V
Ground
DC_ON (soft on/off)
Ground
Ground
Ground
Key
+5 V
+5 V
+5 V
Ground
Processor power connector (J6)
Pin
1
Signal Name
Ground
Ground
Ground
Ground
+12 V
+12 V
+12 V
+12 V
2
3
4
5
6
7
8
VGA connector
Pin
1
Signal Name
Red (analog color signal R)
Green (analog color signal G)
2
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Pin
Signal Name
3
Blue (analog color signal B)
4
No connection
5
GND
6
GND
7
+5 V
8
GND
9
+5 V
10
11
12
13
14
15
GND
No connection
SDA
HSYNC (horizontal sync)
VSYNC (vertical sync)
SCL
Serial port connector
Pin
1
Signal Name
DCD
Description
Data Carrier Detect1
Receive Data
2
RXDATA
TXDATA
DTR
3
Transmit Data
Data Terminal Ready
Ground
4
5
GND
6
DSR
Data Set Ready
Request To Send
Clear To Send
Ring Indicate
7
RTS
8
CTS
9
RI
Keyboard and Mouse connectors
Pin
1
Signal Name
Keyboard (or mouse) data
2
NC
3
GND
+5 V
4
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Pin
5
Signal Name
Keyboard (or mouse) clock
NC
6
External USB connectors
Pin
1
Signal Name
+5 V
2
USBN Data-
USBN Data+
GND
3
4
2
I C (SMBus) connector
Pin
1
Signal Name
2
I C SCL
2
2
I C SDA
2
3
I C Alert
4
Ground
+3.3 V
5
Additional specifications
For more information about your server, such as memory size, hard drive size, and processor type,
visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to
additional Gateway documentation and detailed specifications for your own server.
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If you ever need to restore your BIOS settings, such as after a system board change, a record of
the settings will make the process much easier. You can print this appendix, then record your
custom BIOS settings on the printout. Only settings which can be changed are listed. For a
complete list of viewable BIOS settings, run the BIOS Setup utility.
To view all BIOS settings:
1
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
2
Select menus and submenus to display setting information.
Caution
Setting the wrong values in the Advanced Menu may cause the server to malfunction.
BIOS menu
Main
BIOS submenu
Setting
Value
System Overview
AMIBIOS (CORE, Build date,
System ID, Version), Processor
(Type, Speed, Count)
System Memory (Size)
System Time
HH:MM:SS
System Date
DAY MM/ DD/ YYYY
Advanced
CPU Configuration
Manufacturer
Brand String
Frequency
FSB Speed
CPU1 (CPUID, Cache L1, Cache
L2, Cache L3)
CPU2 (CPUID, Cache L1, Cache
L2, Cache L3)
Max CPUID Value Limit
Enabled
Disabled
Virtualization Technology (VT)
Execute Disable Bit
Enabled
Disabled
Enabled
Disabled
Hardware Prefetcher
Enabled
Disabled
Adjacent Cache Line Prefetch
Virtualization Technology (VT)
Hyper-Threading Technology
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
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BIOS menu
BIOS submenu
Setting
Value
Intel Speed Step™ Tech
Auto
Disabled
Memory
Configuration
Memory Performance Mode
Non-Redundant
■
Interleaved
■
Single Channel
Mirror
■
Mirrors branch
space
■
Between branches
Spare
■
Rank/ DIMM
Sparing
Total Memory Capacity
Memory Redundancy
Non-Redundant
Mirror
Spare
DIMM 1
DIMM 2
DIMM 3
DIMM 4
DIMM 5
DIMM 6
DIMM 7
DIMM 8
(Size)
(Not Installed)
(Size)
(Not Installed)
(Size)
(Not Installed)
(Size)
(Not Installed)
(Size)
(Not Installed)
(Size)
(Not Installed)
(Size)
(Not Installed)
(Size)
(Not Installed)
IDE Configuration
ATA/ IDE Configuration
Legacy IDE Channels
Disabled
Compatible
Enhanced
SATA Only
PATA Pri, SATA Sec
SATA Pri, PATA Sec
PATA Only
Configure SATA as
Primary IDE Master
IDE
RAID
ACHI
(auto-detected)
sub-menu.
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BIOS menu
BIOS submenu
Setting
Value
Primary IDE Slave
(auto-detected)
sub-menu.
Secondary IDE Master
Secondary IDE Slave
Third IDE Master
(auto-detected)
sub-menu.
(auto-detected)
sub-menu.
(auto-detected)
sub-menu.
Fourth IDE Master
Fourth IDE Slave
(auto-detected)
sub-menu.
(auto-detected)
sub-menu.
ACHI Port 0
(auto-detected)
(auto-detected)
(auto-detected)
(auto-detected)
(auto-detected)
(auto-detected)
ACHI Port 1
ACHI Port 2
ACHI Port 3
ACHI Port 4
ACHI Port 5
Hard Disk Write Protect
Disabled
Enabled
IDE Detect Time Out (Sec)
0, 5, 10, 15, 20, 25, 30,
35
Super I/ O
Configuration
Onboard Floppy Controller
Floppy A
Disabled
Enabled
Disabled
1.44 MB 3½ ”
2.88 MB 3½ ”
Serial Port 1 Address
Disabled
3F8
2F8
3E8
2E8
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BIOS menu
BIOS submenu
Setting
Value
Serial Port 1 IRQ
IRQ3
IRQ4
IRQ10
IRQ11
PS/ 2 Keyboard
PS/ 2 Mouse
Present
Present
USB Configuration
USB Devices Enabled (List of
USB devices detected by BIOS)
Legacy USB Support
Disabled
Enabled
Auto
USB 2.0 Controller Mode
BIOS EHCI Hand-Off
FullSpeed (12 Mbps)
HiSpeed (480 Mbps)
Disabled
Enabled
USB Mass Storage Device
Configuration
submenu with USB
Device enable
PCI Configuration
Onboard VGA
Disabled
Enabled
Onboard ESB2 NIC
NIC 1 PXE function
NIC 2 PXE function
GTW MzBoard Option ROM
Full Height Riser Slot
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
■
Top PCIe slot
Option ROM
(enabled or
disabled)
■
Middle PCIe slot
Option ROM
(enabled or
disabled)
■
Bottom PCIe slot
Option ROM
(enabled or
disabled)
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BIOS menu
BIOS submenu
Setting
Value
■
Low Profile Riser Slot
Top PCIe slot
Option ROM
(enabled or
disabled)
■
Bottom PCIe slot
Option ROM
(enabled or
disabled)
Boot
Boot Settings
Configuration
Quick Boot
Disabled
Enabled
Quiet Boot
Disabled
Enabled
Bootup Num-Lock
POST Error Pause
Disabled
Enabled
Disabled
Enabled
Boot Device Priority
Hard Disk Drives
Removable Drive
CD/ DVD Drives
1st Boot Device
nth Boot Device
Varies (Specifies boot
sequence from the
available devices.)
Varies (Specifies boot
sequence from the
available devices.)
1st Drive
nth Drive
Varies (Specifies boot
sequence from the
available devices.)
Varies (Specifies boot
sequence from the
available devices.)
1st Drive
nth Drive
Varies (Specifies boot
sequence from the
available devices.)
Varies (Specifies boot
sequence from the
available devices.)
1st Drive
nth Drive
Varies (Specifies boot
sequence from the
available devices.)
Varies (Specifies boot
sequence from the
available devices.)
Security
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BIOS menu
BIOS submenu
Setting
Value
Administrator Password
(Installed/ Not installed)
User Password (Installed/ Not
installed)
Change Administrator
Password (Set or clear Admin
password)
User Access Level
No Access
View Only
Limited
Full Access
Change User Password (Set or
clear User password)
Password On Boot
Disabled
Enabled
Boot Sector Virus Protection
Power & Reset Switches Inhibit
NMI Control
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Server
System Management
Server Board Part Number
Server Board Serial Number
NIC 1 MAC Address
Varies
Varies
Varies
Varies
Varies
Varies
Varies
Varies
NIC 2 MAC Address
System Part Number
System Serial Number
Chassis Part Number
Chassis Serial Number
BIOS Version
BIOS ID string
(excluding build
time/ date)
BMC Device ID
Varies
Varies
Varies
Varies
Varies
BMC Firmware Revision
BMC Device Revision
PIA Revision
SDR Revision
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BIOS menu
BIOS submenu
Setting
Value
HSC FW Revision (HSBP)
Firmware revision of
the Hotswap
controller. N/ A if not
present.
Remote Access
Configuration
Remote Access
Disabled
Enabled
Serial Port Number (Base
address and IRQ)
COM1
Serial Port Mode
115200 8,n,1
57600 8,n,1
19200 8,n,1
09600 8,n,1
Flow Control
None
Hardware
Software
Redirection After BIOS POST
Terminal Type
Disabled
Boot Loader
Always
ANSI
VT100+
VT-UTF8
VT-UTF8 Combo Key Support
Disabled
Enabled
IPMI Configuration
Status of BMC
BMC Firmware Revision
View BMC Event Log
Provides data on
event log
Clear BMC System Event Log
BMC PEF Status
Disabled
Enabled
Toggle PEF
No
Yes
IOat
Disabled
Enabled
Restore on AC Power
Loss
Power Off
Power On
Last State
Wake on RING
function
Disabled
Enabled
Exit
Save Changes and Exit (F10)
Discard Changes and Exit
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BIOS menu
BIOS submenu
Setting
Value
Discard Changes
Load Optimal Defaults
Load Custom Defaults
Save Custom Defaults
The following second level submenus are accessed from the submenu indicated in the first column.
BIOS submenu
BIOS 2nd level
submenu
Setting
Value
IDE
Configuration
Primary IDE Master
(All IDE drives)
(Below is shown information
and options appropriate to
drive type)
Device
Device information
Device vendor
Vendor
Size
Device size
LBA Mode
Block Mode
PIO Mode
Async DMA
Ultra DMA
S.M.A.R.T.
Type
Device LBA mode
Device block mode
Device PIO mode
Device Async DMA mode
Device Ultra DMA mode
Device S.M.A.R.T. support
Not Installed
Auto
CD/ DVD
ARMD
LBA/ Large Mode
Disabled
Auto
Block (Multi-Sector Transfer)
Mode
Disabled
Auto
PIO Mode
Auto
0
1
2
3
4
DMA Mode
Auto
SWDMA 0-2
MWDMA 0-2
UWDMA 0-6
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BIOS submenu
BIOS 2nd level
Setting
Value
submenu
S.M.A.R.T.
Auto
Disabled
Enabled
32Bit Data Transfer
Disabled
Enabled
BIOS submenu
BIOS 2nd level
submenu
Setting
Value
USB
Configuration
USB Mass Storage
Device Configuration
USB Mass Storage Reset Delay
Device # 1
10 Sec
20 Sec
30 Sec
40 Sec
Only displayed if a device
is detected. Includes a
DeviceID string returned
by the USB device.
Emulation Type
Auto
Floppy
Forced FDD
Hard Disk
CDROM
Device # n
Only displayed if a device
is detected. Includes a
DeviceID string returned
by the USB device.
Emulation Type
Auto
Floppy
Forced FDD
Hard Disk
CDROM
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Regulatory compliance statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
FCC Part 15 Class A Statement
The server is designated as complying with Class A requirements if it bares the following text on the rating label:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
Caution
Changes or modifications not expressly approved by Gateway could void the FCC
compliance and negate your authority to operate the product.
Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label
that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be
provided to the telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected
to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions
for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of
RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance
of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of
this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications
to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state
tariffs. Contact the state public utility commission or public service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours such as early morning or late evenings.
■
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic
device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of
each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or
individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Gateway E-9425R Server
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For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the
responsible party.
Caution
Changes or modifications not expressly approved by Gateway could void the FCC
compliance and negate your authority to operate the product.
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio
interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Telecommunications per Industry Canada CS03
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will
operate to the users’ satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the
inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Warning
To avoid electrical shock or equipment malfunction do not attempt to make electrical
ground connections by yourself. Contact the appropriate inspection authority or an
electrician, as appropriate.
Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser
devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS)
Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Warning
Use of controls or adjustments or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure. To prevent exposure
to laser beams, do not try to open the enclosure of a CD or DVD drive.
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to the State of California to
cause cancer and/ or birth defects or reproductive harm.
101
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Environmental information
The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product
may contain substances known to be hazardous to the environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides
the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste stream
(residential garbage collection). The “Crossed-Out Waste Bin” label affixed to this product is your reminder to dispose of your “end of
life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and
reusable. You can do your part for the environment by following these simple steps:
■
When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional
waste collection administration for recycling.
■
In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway
equipment. Call Gateway to see if this program is available in your area.
■
If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at
the Customer Care number listed in your product’s user guide and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of
this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in,
and by disposing of or recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the
use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially
hazardous substances are not released into the environment and are disposed of properly.
Notices
Copyright © 2007 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618-2930 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or
in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this
publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may
appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products
it describes at any time, without notices or obligation.
Trademark Acknowledgments
Trademarks used herein are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other
brands and product names are trademarks or registered trademarks of their respective companies.
102
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Important safety information
Warning
Always follow these instructions to help guard against personal injury and damage
to your Gateway system.
Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to
ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are
followed.
Setting up your system
■
Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety
and operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should be operated only from the type of power source indicated on the rating label.
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage
selector switch is set at the factory to the correct voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate
space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind
into the computer ventilation openings.
■
■
■
■
■
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The
plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet,
contact an electrician to install the appropriate outlet.
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension
cord does not exceed the extension cord ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically
grounded to provide some protection against voltage surges and buildup of static charges.
■
■
Care during use
■
Do not walk on the power cord or allow anything to rest on it.
Do not spill anything on the system.
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is
■
■
replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries
according to the manufacturer’s instructions.
When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock,
always unplug all power cables and modem cables from the wall outlets before cleaning the system.
■
Warning
This unit has two power supplies. To remove power from all internal circuitry you
must disconnect both power cords.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
Liquid has been spilled into the system.
The system does not operate properly when the operating instructions are followed.
The system was dropped or the cabinet is damaged.
■
■
■
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Important
Do not use Gateway products in areas classified as hazardous locations. Such areas
include patient care areas of medical and dental facilities, oxygen-laden environments, or
industrial facilities.
104
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Index
bootblock initialization code
checkpoints 76
bootblock recovery code
checkpoints 76
Numerics
C
5.25-inch drive
card
location
troubleshooting 78
A
case
accessories
closing 30
opening 29
DIMM
checkpoints
add-in card
see memory
bootblock initialization code
see card
diskette drive
connector
location
Advanced menu
display
troubleshooting 80
documentation
Gateway Web site
drive bays
location
drivers
drives
configuring 31
diskette
B
cleaning
case 20
backplane
keyboard 20
screen 21
backplane battery
CMOS battery
baseboard management
see battery
controller 23
components
battery
location
configuration jumper
connections
troubleshooting 69
bezel
BIOS
control panel
diskette drive
IDE 4
optical
removing 31
tape 21
keyboard
LAN 2
recovering 57
troubleshooting 78
monitor
mouse
troubleshooting 78
network
DVD
BIOS Setup utility
PS/ 2
RJ-45
opening 56
E
serial
USB 2
VGA 2
video
settings 90
troubleshooting 78
empty drive bays
control panel
filling 35
standard
BMC 23
cover panels
recovering 60
removing 29
Boot menu
Exit menu
D
bootblock initialization code
checkpoints
expansion card
DDR SDRAM
see memory
device drivers
see card
bootblock recovery code
checkpoints
F
fan module
Device Initialization Manager
connector
location
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Index
processor 43
recording BIOS configuration
front panel connector
memory
G
Gateway
location
map 83
Internet connection
troubleshooting 79
troubleshooting 79
messages 65
monitor
cleaning 21
port
troubleshooting 80
motherboard
see system board
mouse port
Web address
Web site
intrusion switch connector
location
H
J
hard drive
jacks
indicator
see connections
LED indicator
removing 33
jumper
N
location
troubleshooting 78
heat sink
help
network jack
NMI 69
K
keyboard
cleaning 20
port
troubleshooting 79
O
optical drive
hot-swap
backplane
L
backplanes 48
LAN jack
LED
location
troubleshooting 78
LEDs
P
hot-swap drives
diagnostic 72
password
location
supervisor 22
user 22
location
I
drive bays
fan module
memory slots
PCI card
IDE
see card
connectors
PCI riser assembly
PCI riser assembly
power supply cage
processor air duct
removing 39
information
ports
lock
see connections
installing
backplane 48
battery 51
location
POST code checkpoints
M
bezel 14
power
Main menu
card 39
auxiliary connector
drives 31
maintenance
cleaning 20
indicator
Gateway Systems Manager
LED 2
memory 36
main connector
reset button
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troubleshooting 80
uninterruptible power supply
(UPS) 11
see administrator password
support
telephone
guidelines for
troubleshooting 65
SAS JBOD
connector
SAS/ SATA
backplane
screen
cleaning 21
troubleshooting 80
SDRAM
see memory
security
system 82
administration 21
control 21
power distribution board
management 21
security 22
specifications 82
startup 16
power supply
manageability connector
uninterruptible 11
processor
system board
components
connectors
troubleshooting 80
system 22
specifications 82
R
system configuration
protecting with passwords
Security menu
RAID drives
security switch connector
system fans
location
removing 41
RAM
see memory
serial port
rear fan
recovering
BIOS 57
BMC 60
removing
system recovery
server
back
recording BIOS configuration
interior
T
see removing
tape drive
cleaning 21
location
technical support
resources 64
Server menu
replacing
setting up
see installing
hardware 10
training
CD 65
Gateway Learning Libraries
Setup utility
reset button
troubleshooting
resetting
slots
BIOS 58
battery 69
memory
resources
electronic 83
BIOS 78
card 78
environmental 83
system 82
RJ-45 serial port
standard control panel
supervisor password
S
safety
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A MAN E-9425R USR GDE R3 05/ 07
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