your Gateway Windows network
installationguide
802.11b wireless series Router model WBR-100
Configuring
Installing
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Establishing a router security scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Change log settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Configure routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Ping utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Setting a static IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Problem resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Automated troubleshooting system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
A Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
B Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
C Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . . .79
ii
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Chapter 1: Introduction
Features
Your Gateway Wireless Router features:
■ Compact, modern design
■ High speed (11 Mbps in the 2.4 GHz band - 802.11b)
■ Remote administration and firmware upgrades through the Internet
■ DHCP service to your network
■ Sophisticated security features, including up to 128-Bit WEP encryption,
Web and port filtering, WAN request blocking and DMZ hosting
■ Virtual Private Networking (VPN) over the Internet (with IPSec, L2TP, and
PPTP pass-through)
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Important safeguards
Important safeguards
Warning
Do not attempt to remove the cover. There are no
user-serviceable parts inside. Removing the cover voids
the warranty.
Have your wireless router repaired by qualified service
personnel only.
Precautions
■ Do not place your wireless router in direct sunlight or near a heat source,
as this may damage the housing or electronic components of the device.
■ Do not open or try to repair the device yourself.
■ Do not place your wireless router in a damp or excessively humid location,
such as a bathroom.
■ To avoid possible electrical damage due to power surges, use a shielded,
anti-surge plug-strip.
■ To avoid possible damage due to lightning, turn off and unplug the router
during electrical storms.
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Parts and accessories
Parts and accessories
The following additional parts and accessories may be helpful in setting up your
wireless network:
■ Wireless Network Controller cards (for computers or notebooks)
■ RJ-45 (Cat-5) network cables (various lengths)
Contact Gateway for information on ordering these and other accessories.
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Chapter 1: Introduction
Front
LED
Description
Power
Off - The router is turned off
On (green) - Power on
Flashing (green) - After a firmware
upgrade
Wireless
WAN
On (green) - The wireless mode is on
Flashing (green) - Activity on the WAN
connection
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Front
LED
Description
LAN 4 - 1
Off - The connection does not have an
Ethernet link
On (green) - Ethernet link detected on
indicated connection
Flashing (green) - Data traffic on indicated
connection
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Chapter 1: Introduction
Back
Antenna
Power connection
WAN Port
LAN Ports
Reset switch
Connector/control
Description
Power connection
Plug the AC adapter into this connection
and plug the power cord into the AC
adapter. Use only the AC adapter and
power cord that came with the wireless
router. Use of any other AC adapter or
power cord may damage your router and
void the warranty.
Reset switch
Press the reset button to return all
configuration settings to the default
settings.
WAN port
LAN ports
Connect the DSL or cable modem to this
RJ-45 Ethernet port.
Connect a computer, hub, or switch to
these RJ-45 Ethernet ports.
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Chapter 2: Initial setup
Making connections
Preparation
If you intend to use the router to connect your network to the Internet, you
need a broadband Internet connection (DSL or cable). You also need the
following information and equipment:
■ A host computer (initially connected to router to enter configuration
information) that has a network interface card.
■ An RJ-45 Ethernet cable (Cat-5 or better)
■ A DSL or cable modem (purchased or provided by your ISP)
■ Host computer’s IP address (assigned by your ISP, if a static IP address is
required)
■ Subnet mask (assigned by your ISP, if a static IP address is required)
■ Default gateway (assigned by your ISP, if a static IP address is required)
■ Primary DNS IP address (assigned by your ISP, if a static IP address is
required)
■ Host computer’s name and workgroup (available through the Windows
Control Panel under System information)
Connecting the hardware
To connect the hardware:
1 Turn off and unplug the host computer, the DSL or cable modem, and the
router.
2 Using an RJ-45 Ethernet cable (Cat-5 or better), connect the Ethernet port
of the host computer to the LAN 1 connection on the back of the router.
3 Using an RJ-45 Ethernet cable (Cat-5 or better), connect the Ethernet port
on your DSL or cable modem to the WAN connection on the back of router.
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Making connections
Warning
Use only the AC adapter and power cord provided with the
router. Use of any other adapter or power cord your router
and void your warranty
4 Plug the AC adapter into the power cord, then plug the power cord into
an electrical outlet. Connect the other end of the adapter to the power
connector on the back of the router. (see the illustration on “Back” on
page 8)
■
■
The green Power LED turns on
The green Wireless LED turns on
5 Turn on the DSL or cable modem. Check the LEDs on the modem to make
sure that the modem is connected and operating normally. The WAN LED
on the router lights when the modem is connected correctly to the router.
6 Turn on the host computer. The LAN LED corresponding to the RJ-45 jack
used for the LAN connection on the router lights when the computer is
connected correctly to the router.
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Chapter 2: Initial setup
Configuring the computers
Now that you have the hardware connected, you need to configure the
computers you want to include in your network to let them obtain an IP address
automatically. An IP address lets the computers communicate with and operate
on your new network. Use the configuration procedure specific to your
computer’s operating system:
To configure computers using Windows XP:
1 Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Network and Internet Connections.
2 Click/Double-click Network Connections. The Network Connections window
opens.
3 Double-click the Local Area Connection icon for your network interface card.
If you see more than one, double-click the one that connects to your local
network. The Local Area Connection Status dialog box opens. Click Properties.
4 In the Components checked are used by this connection list, click Internet
Protocol (TCP/IP), then click Properties.
6 Click OK to accept the settings.
7 Click OK again to exit.
8 Repeat Step 1 through Step 7 for each computer on your network running
Windows XP.
To configure computers using Windows 2000:
1 Click Start, Settings, then click Control Panel.
2 Double-click the Network and Dial-up Connections icon to open the Network
dialog box.
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Configuring the computers
3 Double-click the Local Area Connection icon for your network interface card.
If you see more than one icon, select the one that connects to your local
network. The Local Area Connection Status dialog box opens. Click
Properties.
4 In the Components checked are used by this connection list, click Internet
Protocol (TCP/IP), then click Properties.
6 Click OK to accept the settings.
7 Click OK again to exit.
8 Repeat Step 1 through Step 7 for each computer on your network running
Windows 2000.
To configure computers using Windows 98SE or Me:
1 Click Start, Settings, then click Control Panel.
2 Double-click the Network icon to open the Network dialog box.
3 Click the Configuration tab, click the TCP/IP protocol for your network
interface card, then click Properties. If you do not see TCP/IP, you need to
install the TCP/IP protocol. See the documentation that came with your
network interface card for information on installing the TCP/IP protocol)
4 Check to select the Obtain an IP address automatically check box, then click
the Gateway tab and make sure that the Installed gateways box is not
selected.
6 Click OK again to exit. Follow any on-screen instructions.
7 Reboot your system.
8 Repeat Step 1through Step 7 for each computer on your network running
Windows 98SE or Me.
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Chapter 2: Initial setup
Contacting and configuring the
router
Now that all the hardware connections have been made, you must configure
the router must to operate on your network and to connect to the Internet
through an ISP.
Initial configurations vary somewhat, depending on your ISP. Contact your ISP
before you configure your router, and determine the following:
■ If your ISP assigns a static IP address or provides one automatically (DHCP)
each time you connect to the ISP
■ For an automatic IP address, the Host Name (if required) and the Domain
Name (if required)
■ For a static IP address, the IP address, subnet mask, default gateway, and
DNS address (at least one)
■ If you are connected with a DSL modem using Point to Point Protocol over
Ethernet (PPPoE), or if your ISP requires a user name and password, the
user name and password you need to use
■ If your ISP uses RAS (Singapore) or PPTP (Europe), instructions for setting
up.
Contacting the router
To contact the router:
1 Launch your Web browser on the host computer.
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Contacting and configuring the router
2 In the address box, type 192.168.1.1, then press ENTER. A message tells you
to enter a User name and Password.
3 When a message tells you to enter a User name and Password, type admin
in both boxes (the default), then click OK. The Setup page opens.
4 Go to “Configuring the router” on page 16.
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Chapter 2: Initial setup
Configuring the router
Use the router Setup Wizard to do the initial configuration of the router. The
Setup Wizard steps you through the process by asking you a series of questions.
If you cannot answer some of the questions, contact your ISP for additional
information. After the Setup Wizard has finished, the initial configuration of
your router should be complete.
For help or additional information on any of the configuration windows
described here, click items with bold blue lettering or the Help button at the
bottom of the window.
The Setup Wizard
To configure the router:
1 After accessing the Setup page (see “Contacting the router” on page 14),
click Setup Wizard in the left column. The Setup Wizard window opens. Click
Next to continue.
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Contacting and configuring the router
2 In the Setup Wizard - Internet Access window, click the type of Internet access
you have. If you are not sure what kind of service you have, look on your
modem (it may say Cable Modem or DSL Modem) or contact your ISP for
the information. When you have made your selection, click Next to
continue.
3 If you selected Cable Modem, type the Hostname and Domain Name (if
required by your ISP), and the Login method. Do not change the default
MAC (physical) Address unless your ISP recorded your computer’s hardware
address and requires it for your Internet connection. If this is the case, click
Clone MAC Address to have your computer’s MAC address copied to the
router. Click Next to continue.
Indicate how the IP Address is assigned by your ISP. If they assign one
automatically each time you connect, select Dynamic. If they specify an IP
address that does not change, select Static and type the IP Address, the
subnet mask, the default gateway, and the DNS. Click Next to finish.
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Chapter 2: Initial setup
4 If you selected DSL/ADSL Modem, select the type of Login (if any) used for
Internet access. Click Next to continue.
■
PPPoE - Type the User Name and Password provided by your ISP. Also,
indicate if you connect automatically, and the interval that elapses
before you are automatically disconnected. Click Next to continue.
- OR -
■
PPTP (Europe only) - Enter the PPTP Server IP Address, the User
Name and Password provided by your ISP. Also, indicate if you
connect automatically, and the interval that elapses before you are
automatically disconnected. Click Next to continue.
- THEN -
■
Indicate how the IP Address is assigned by your ISP. If they assign one
automatically each time you connect, select Dynamic. If they specify
an IP address that does not change, select Static and type the IP
address, the subnet mask, the default gateway, and the DNS. Click Next
to finish.
5 If you selected Telstra Bigpond Cable (Australia):
■
Enter the Server IP Address, the Login User Name and Login
Password provided by your ISP. Also, indicate if you connect
automatically, and the interval that elapses before you are
automatically disconnected. Click Next to continue.
- THEN -
■
Indicate how the IP Address is assigned by your ISP. If they assign
one automatically each time you connect, select Dynamic. If they
specify an IP address that does not change, select Static and type the
IP Address, the subnet mask, the default gateway, and the DNS. Click
Next to finish.
6 If you selected SingTel RAS:
■
Type the Login User Name and Login Password provided by your
ISP. Also, select the type of RAS Plan you have (512k or 256k Ethernet),
then indicate if you connect automatically (as needed), or if your
connection is always maintained. Click Next to finish.
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Contacting and configuring the router
7 If you selected Other (e.g., Fixed Wireless):
■
Indicate how the IP Address is assigned by your ISP. If they assign
one automatically each time you connect, select Dynamic. If they
specify an IP address that does not change, select Static and type the
IP Address, the subnet mask, the default gateway, and the DNS. Click
Next to finish.
8 Click Finish to complete the initial router configuration. We suggest that
you leave the check in the Test Internet Connection check box to have
the connection tested automatically.
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Chapter 2: Initial setup
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Routine Router
Settings and
Status 3
Read this chapter to learn how to:
■ Set up LAN settings
■ Set up wireless settings
■ Reset the password
■ Check router status
■ Set up security for wireless operation
■ Restore the router’s default settings
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Chapter 3: Routine Router Settings and Status
Using router settings and features
The router comes with pre-set settings that let it operate in most situations.
You can make changes to these settings if you want to turn on additional
features on your router or to make your router conform to your ISP’s
requirements for Internet access.
The Gateway Wireless Router Setup utility lets you turn many of the router’s
features on and off to customize your network.
Configuring LAN settings
These settings configure the router for operation within your local area network.
The LAN IP address is the address your computers see and the address they use
to contact the router.
We recommend that you use the default values for IP address and subnet mask,
unless the address is already being used in your LAN or your LAN is using a
different address range.
To configure the LAN settings:
1 After accessing the Setup page (see “Contacting the router” on page 14),
click LAN in the left column. The LAN window opens.
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Using router settings and features
2 If the IP address and subnet mask must be changed, type the new IP address
and subnet mask in the boxes provided, otherwise leave the default
settings.
3 In the DHCP Server box, make sure that the check box is selected (default)
if you want the router to provide DHCP service to your network (by
assigning an IP address automatically to each computer on your network
when they sign on). Click the box to remove the check only if you have
another router or DHCP server on your network providing this service.
The Start IP Address is the first IP address assigned by the router. Subsequent
IP addresses will increment by one until all addresses are assigned (up to
the Finish IP Address). The first three fields are assigned by the router to
match the router’s IP address and function correctly in the LAN.
The Finish IP Address is the last IP address assigned by the router. It
determines the maximum number of IP addresses that can be assigned by
the router. The first three fields are assigned by the router to match the
router’s IP address and function correctly in the LAN.
4 Click Save to save your entries or Cancel to remove your changes and return
to the default settings.
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Chapter 3: Routine Router Settings and Status
Configuring wireless settings
To configure the wireless settings:
1 After accessing the Setup page (see “Contacting the router” on page 14),
click Wireless in the left column. The Wireless window opens. In the
Identification area, the Regulatory Domain and Station Name are
automatically provided.
2 Type the name of your wireless LAN in the SSID (service set identifier) box.
This must be consistent for your entire local network. It is case sensitive
and can be up to 32 alphanumeric characters in length.
Important
The SSID must be exactly the same for all wireless stations
on your entire local wireless network. Wireless stations
with a different setting will be unable to communicate with
the rest of the network.
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Using router settings and features
3 In the Options section, click the arrow to open the Channel list, then click
the channel number (1 - 11) you want. We recommend that you leave the
default setting (6) unless another wireless network in your area is using
that channel. Select an unused channel if that is the case.
4 If you want to configure WEP (Wired Equivalent Privacy) security for your
wireless network:
a Click Configure WEP. The Wireless - WEP Data Encryption window
opens.
Important
WEP must be configured exactly the same for all wireless
stations on your entire local wireless network. Wireless
stations with different settings will be unable to
communicate with the rest of the network.
b Click the arrow to open the WEP Data Encryption list, then click 64-bit
or 128-bit encryption (Disable is the default). The higher level offers
more security but may slow network speed.
c Click the arrow to open the Authentication Type list, then click the type
of authentication you want to use (Automatic is the default). If you
select a different type of authentication, make sure that the rest of your
network uses the same setting.
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Chapter 3: Routine Router Settings and Status
Hex (64 bit = 10 characters, or 128 bit = 26 characters)
ASCII (64 bit = 5 characters, or 128 bit = 13 characters).
value in the field provided (see Step d).
- OR -
Select the Default Key to use on your wireless network, then type a
Passphrase and click Generate Keys to have the router generate an
encryption key, based on your selected parameters (see Step d).
f Click Apply to accept your changes or Cancel to remove your entries
and return to default values, then click Close to return to the Wireless
screen.
5 In the Access Point section, under Allow LAN access by, click ALL Wireless
stations or Selected Wireless stations only. If you clicked Selected Wireless
stations only, click Select Stations.
The computers listed are current DHCP clients or have been added
manually to the PC Database on the Advanced menu. If a DHCP client is
not listed, restart the computer.
Select the computers you want to have access to your wireless network.
To select multiple computers, hold down the CTRL key (Mac - SHIFT key)
when you click computer names, or click Select All or Select None.
6 Click Apply to accept your changes or Cancel to remove your entries and
return to default values, then click Close to return to the Wireless screen.
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Using router settings and features
7 In the Access Point section, under Allow Internet access by, click ALL Wireless
stations or Selected Wireless stations only. If you clicked Selected Wireless
stations only, click Select Stations.
The computers listed are current DHCP clients or have been added
manually to the PC Database on the Advanced menu. If a DHCP client is
not listed, restart the computer.
Select the computers you want to have access to your wireless network.
To select multiple computers, hold down the CTRL key (Mac - SHIFT key)
when you click computer names, or click Select All or Select None.
8 Click Apply to accept your changes or Cancel to remove your entries and
return to default values, then click Close to return to the Wireless screen.
9 Click Save to accept your Wireless changes or Cancel to remove your entries
and return to default values.
Changing the password
This screen allows you to change the router password from the default (admin)
setting or from the current setting. You will be prompted for the password each
time you attempt to open the Gateway Wireless Router Setup utility.
To change the password:
1 Click Password in the left column. The Password screen opens.
2 In the New Password field, type the new password (up to 9 alphanumeric
characters).
3 In the Verify Password field, type the same password to confirm your
change.
4 Click Save to accept your Password change or Cancel to remove your entry
and return to the default setting.
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Chapter 3: Routine Router Settings and Status
Checking router status
The current settings and status of the router can be determined by accessing
the Status screen. The information provided includes Internet, LAN, and System
status/settings.
To review the router status:
1 Click Status in the left column. The Status window opens.
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Using router settings and features
2 For detailed information on the connection, click Connection Details. The
Connection Details screen opens.
3 Click Release if the wireless router is using a dynamic IP address assigned
by your ISP’s DHCP server. Release will release the IP address and break
the connection.
- OR -
Click Renew if the wireless router has not been assigned a dynamic IP
address by your ISP’s DHCP server. Renew will re-establish the connection
with the ISP and obtain an IP address.
4 Click Refresh to update the information on the screen.
5 Click Close to exit the screen and return to the Status window.
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Chapter 3: Routine Router Settings and Status
6 Click System Data to open a window that provides additional information
about the current configuration and system status. Close the window when
you want to return to the Status window.
7 Click Refresh Screen to update the information on the screen.
Setting up wireless operation
After the initial configuration is done, you can set up your network to work
in wireless mode. To operate in wireless mode, each computer in your network
must be equipped with a wireless network interface card and the SSID must be
the same for each. For additional information on setting up your wireless
network interface card, see the Setting Up Your Wireless Windows Network guide,
or the documentation that accompanied your wireless network card.
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Using router settings and features
Configuring WEP security in Windows XP
Windows XP does not automatically configure the wireless adapter to use the
encryption key generated when a WEP passphrase is entered. On computers
running Windows XP, after the WEP encryption key has been generated (see
“Configuring the router” on page 16), the key must be entered manually to let
the system communicate with the router.
To manually enter the WEP encryption key in Windows XP:
1 Click Start, then click Control Panel. If your Control Panel is in Category
View, click Network and Internet Connections.
2 Click/Double-click Network Connections. The Network window opens.
3 Double-click the Wireless Network Connection icon for your wireless network
interface card. If more than one is shown, double-click the one that
connects to your wireless network. When the Wireless Network Connection
Status window opens, click Properties. The Wireless Network Connection
Properties window opens.
4 Click the Wireless Networks tab. If the correct wireless network (check the
SSID) is shown in the Preferred Networks section, double-click it and
continue to step 5, otherwise select it from the Available Networks section,
then click Configure. The Wireless Networks Properties window opens.
5 Click to select the Data encryption (WEP enabled) check box and click to clear
the The key is provided for me automatically check box.
6 In the Network key field, type the WEP encryption key that was generated
when you configured the router.
Important
The WEP encryption key must be typed exactly as
generated. All 10 (64-bit encryption) or 26 (128-bit
encryption) hexidecimal digits must be entered.
7 Make sure that the Key format field indicates hexidecimal digits and that
the Key length field indicates the correct length key (10 or 26 digits).
8 Click OK to accept the settings.
9 Click OK again until you return to the Windows XP desktop.
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Chapter 3: Routine Router Settings and Status
10 Close all applications and reboot the computer.
11 Repeat Step 1 through Step 10 for each computer on your network running
Windows XP.
Returning the router settings to the default
settings
The router comes with pre-set settings that let it operate in most situations. If
you make changes to these settings and have difficulty contacting or operating
the router, you can return the router settings to the default.
To return the router settings to the default, press the Reset switch on the back
of the router for approximately 10 seconds. When you release the switch the
Power and Wireless LEDs turn off, then turn back on. The router settings have
been returned to the default values.
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Advanced
Features and
Configuration 4
Read this chapter to how to:
■ Configure advanced Internet settings
■ Configure access control settings
■ Turn on remote management
■ Set up a virtual server
■ Use a dynamic DNS service
■ Upgrade the firmware
■ Use the PC Database
■ Change router options
■ Change security settings
■ Change log settings
■ Set the MAC address
■ Configure routing
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Chapter 4: Advanced Features and Configuration
Advanced features
Customizable settings are available under the Advanced Features heading for
special applications, access control, remote management, establishing virtual
servers, and upgrading the firmware on your router.
To access the Advanced Features/Configuration window, first open the Gateway
Wireless Router Setup utility (see “Contacting the router” on page 14), then
click Advanced. The Advanced Features/Configuration window opens.
Important
We recommend that you do not change the default values
found on these pages unless you are an advanced user
with a complete understanding of the settings you are
changing and the purpose for those changes. These
settings determine the way your router sends and receives
data and may limit or expand access to the router and your
network.
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Advanced features
Configuring advanced Internet settings
To configure the advanced Internet settings:
1 Begin on the Advanced Features/Configuration screen, then click Advanced
Internet in the Advanced Features section. The Advanced Internet window
opens.
2 In the Communication Applications area click an application in the Select
an Application list. Included on the list are applications which may generate
incoming connections to an unspecified address on your LAN.
Click the arrow to open the Send incoming calls to list, then click a
destination computer for the application. You can also add computers
manually by using the PC Database option under Advanced Configuration
on the Advanced Features/Configuration window.
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Chapter 4: Advanced Features and Configuration
3 If an application does not work through your LAN firewall, click Special
Applications. The Special Applications window opens.
Click the check box next to a line, then type the name of the application
in the Name box. Under Incoming Ports, click the arrow to open the Type
list, click the protocol you use to receive data, then type the beginning
and ending port numbers. Under Outgoing ports, click the arrow to open
the Type list, click the protocol you use to send data, then type the
beginning and ending port numbers.
Click Save to save your entries or Cancel to remove your entries, then click
Close to exit the screen.
on DMZ hosting. DMZ hosting lets one computer on your network be
exposed to the Internet for a specific purpose or application, such as
Internet gaming or videoconferencing. If you choose to enable this feature,
you must select a computer to host it and disable the DHCP function on
the subject computer and assign it a static IP address (see “Setting a static
IP address” on page 60).
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Advanced features
5 In the URL Filter area, click the Enable check box to turn on URL filtering,
then click Configure URL Filter. The URL Filter screen opens.
The Current Entries list shows the text strings currently being filtered
(blocked) by the router. To add new strings of text (words or phrases) to
be filtered, type the text in the Add Filter String box, then click Add. The
new text string is moved to the Current Entries list.
To remove a text string from the Current Entries list, click the text, then
click Delete. The entry is removed.
To remove all entries from the Current Entries list, click Delete All. All text
strings are deleted.
6 Click Close when you are finished. The Advanced Internet screen opens.
Click Save to save your Advanced Internet entries or Cancel to return to
the default settings. Close the window to return to the Advanced
Features/Configuration window.
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Chapter 4: Advanced Features and Configuration
Configuring access control settings
To configure the Access Control settings:
1 Click Access Control in the Advanced Features section. The Access Control
window opens.
2 Click the arrow to open the Group list, then click the group whose access
you want to control.
Click Members to open the Group Members screen, which shows a list of
Members (by IP address) of the selected group and a list of Other computers
(all other non-member computers).
To add computers to the group, click Add. To delete a computer from the
group, click Del.
Click Close when you are finished viewing and editing the list. The Access
Control screen opens.
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Advanced features
3 In the Internet Access section, click the arrow to open the Restriction list,
then click one of the following:
■
■
■
None for no blocking (lease restriction).
Block selected Services for selective blocking (moderate restriction).
Block all Internet access for maximum blocking (maximum restriction).
Click the arrow to open the Block by Schedule list, then click one of the
following:
■
■
None (for no scheduled blocking)
Default (for scheduled blocking). If you select Default, click Define
Schedule to set up a schedule. The Default Schedule screen opens.
Enter the Start and Finish times for the periods (Sessions) during
which access will be blocked (at the level previously established). Do
this for every day of the week that you want to block access. You
can also choose to block access for two different periods (Sessions)
during each day (for example, prior to 8:00 am and after 4:30 pm).
Click Save to save your schedule entries or Cancel to remove your
entries, then click Close to return to the Access Control screen.
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Chapter 4: Advanced Features and Configuration
4 Click View Log to see a log of blocked attempts to access the Internet. Click
Clear Log to remove existing log entries and restart the log.
5 In the Services section, click the services you want to block in the Select
Services to Block list. To edit the list of services available to block, click Edit
Service List. The Services screen opens.
To delete a service from the Available Services list, click the service and click
Delete.
To add services to the list, in the Add New Service box, type the name of
the service in the Name box. Click the arrow to open the Type list, then
click the protocol used by the service. Type the beginning and ending ports
the service uses in the Start Port and Finish Port boxes. If you selected ICMP
as the protocol, type the ICMP type instead of beginning and ending ports.
Click Add to add the new service to the Available Services list, or Cancel to
remove your entry. Click Close to return to the Access Control screen.
6 Click Save to save your Access Control entries or Cancel to remove your
entries. Close the window to return to the Advanced Features/Configuration
window.
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Advanced features
Turning on remote management
To turn on remote management:
1 Click Remote Management in the Advanced Features section. The Remote
Management window opens.
2 To enable remote control of the router through, click to select the Enable
Remote Management check box.
3 Type the port number (between 1024 and 65535) by which the router will
Address to connect to this device field.
If the IP address shown is assigned by the ISPs DHCP server, contact the
ISP to get a static IP address, or use the DDNS feature (see “Using a dynamic
DNS service” on page 43) so you can connect using a domain name rather
than an IP address.
To remotely control your router through the Internet, start the browser on
the remote computer, type the Internet IP address of the router followed
address:port number (assigned in this window). You are prompted for the
router’s password.
5 Click Save to save your Remote Management entries or Cancel to remove
your entries. Close the window to return to the Advanced
Features/Configuration window.
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Chapter 4: Advanced Features and Configuration
Setting up a virtual server
To set up a virtual server:
1 Click Virtual Servers in the Advanced Features section. The Virtual Servers
window opens.
2 In the Servers section, click the type of server to set up in the Servers list.
Click Defaults to delete servers you have added to the list. Click Disable All
to disable all virtual servers. To delete a single virtual server, click the server
in the list, then click Delete.
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Advanced features
3 To enable the selected virtual server, click to select the Enable check box
in the Properties section, then click the arrow to open the PC (Server) list
and click the computer you want to act as the server. Default settings for
Internal Port No. and External Port No. are shown for pre-defined servers. If
you have made changes to a pre-defined server, click Update Selected Server
to save the changes.
4 To configure a new (not pre-defined) virtual server, type the name in the
box to the right of Enable, then click the arrow to open the PC (Server) list
and click the computer you want to act as the server. Click the arrow to
open the Protocol list, then click the type of protocol the server uses. Type
the settings for Internal Port No (based on the server software) and External
Port No (normally the same as the Internal Port number). Click Add as new
Server to add the new server to the Servers list, or Clear Form to remove
your entries.
5 Close the window to return to the Advanced Features/Configuration window.
Using a dynamic DNS service
Dynamic DNS is an external service provided by a third party. To set up
Dynamic DNS you must register with this third party provider and obtain a
user name, a password, and a domain name.
Dynamic DNS lets you use a domain name (which will not change) instead of
an Internet IP address (which may change each time you connect to your ISP’s
server) to connect to your virtual servers.
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Chapter 4: Advanced Features and Configuration
To use a Dynamic DNS service:
1 Click Dynamic DNS in the Advanced Features section. The DDNS (Dynamic
DNS) window opens.
2 To register for this free service, click the link provided in the DDNS
(Dynamic DNS) window. After you have registered, use the information
provided by the DDNS service to complete the setup process.
3 Type the information provided by the DDNS service in the User Name,
Password, and Domain Name boxes, then click Save to save your entries.
4 Close the DDNS window to return to the Advanced Features/Configuration
window.
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Advanced features
Upgrading the firmware
New firmware for your router is made available periodically by Gateway.
Firmware upgrades may provide enhanced features, increased compatibility, or
an updated interface.
Check your firmware version and date (found on the Status page) against the
is available, download it to a computer on your network, then complete the
following procedure.
To upgrade the firmware:
1 Click Upgrade Firmware in the Advanced Features section. The Upgrade
Firmware window opens.
2 Enter the password in the Wireless Router Password box.
3 Click Browse, then locate and click the firmware file previously
downloaded to your computer, then click Open to select the file.
4 When the upgrade file and path appear in the Upgrade File field, click Start
Upgrade to begin the upgrade process.
5 When the upgrade process is finished, the router will restart. This may take
several minutes and the router’s Internet connection will be lost during
this time.
6 Click Cancel to remove the information in the Upgrade File box. Clicking
Cancel will not stop the upgrade process if it has already started.
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Chapter 4: Advanced Features and Configuration
Important
Do not turn off or reset the router while the firmware is
being upgraded. This may cause problems with the router.
7 After the firmware upgrade is complete, return to the Status window and
make sure that the new firmware version and date are shown.
8 Close the Upgrade Firmware window to return to the Advanced
Features/Configuration window.
Using the PC Database
You can use the PC Database whenever you need to select one, several, or all
of the computers on your network for a special purpose. This could include
setting up virtual servers, DMZ hosting, access control, or many other purposes.
DHCP clients on your network are automatically added to the database. The
router always assigns them the same IP address, so there is no need to reserve
an IP address. This means that you do not need to assign static IP addresses to
computers on your LAN, although you can add static IP addresses to the PC
Database if you want.
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Advanced features
To use the PC Database:
1 Click PC Database in the Advanced Configuration section. The PC Database
window opens.
2 To add a computer to the PC Database, type the name in the Name box
and the address in the IP Address box, then click Add. The computer is
added to the Known PC’s list (and the PC Database).
3 To see a report listing all of the computers in the PC Database, click
Generate Report. The report shows the name, IP address, physical (MAC)
address, type, and DHCP client status of every computer in the database.
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Chapter 4: Advanced Features and Configuration
4 To make detailed changes to the PC Database, click Advanced Administration.
The PC Database (Admin) window opens.
5 To edit any computer in the database, click a computer in the Known PC’s
list, then click Edit. Information about the computer’s networking
configuration is shown in the PC Properties box.
6 To edit the computer configuration, make changes as required, then click
Update Selected PC. The PC Database is updated with the new information.
7 To add a new computer to the PC Database, type the computer name and
8 To clear your entries in the PC Properties box without adding them to the
PC Database, click Clear Form.
9 To see a report listing all of the computers in the PC Database, click
Generate Report. The report (see Step 3) shows the name, IP address,
physical (MAC) address, type, and DHCP client status of every computer
in the database.
10 Click Standard Screen to return to the PC Database window.
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Advanced features
11 Close the PC Database window to return to the Advanced
Features/Configuration window.
Changing router options
To change router Options:
1 Click Options in the Advanced Configuration section. The Options window
opens.
2 In the Backup DNS section, type the backup DNS IP addresses (obtained
from your ISP) if the primary DNS is unavailable.
3 In the TFTP section, click the Enable Firmware Upgrade using TFTP check box.
If enabled, TFTP (Trivial FTP) can be used to upgrade the router firmware.
Instructions for using TFTP are included with the firmware file.
4 In the UPnP section, click the Enable UPnP Services check box. If enabled,
new equipment will be automatically detected and configured as it is
attached to your LAN. This is only supported by Windows Me, Windows
XP and later.
Checking the Allow Configuration check box lets you change the
configuration of devices that are automatically detected and configured.
Leaving it unchecked prevents this.
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Chapter 4: Advanced Features and Configuration
Checking the Allow Internet access to be disabled check box lets you disable
Internet access for this device. Leaving it unchecked prevents this.
5 In the MTU section, type a value for PPPoE and PPTP connections (between
1 and 1500) in the MTU (Maximum Transmission Unit) box. This setting should
only be changed if advised to do so by Technical Support.
6 Click Save to save your entries, or Cancel to remove your entries. Close
the window to return to the Advanced Features/Configuration window.
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Changing security settings
Changing security settings
Network security is important for home networks to protect personal
information, such as credit card numbers, Social Security numbers, tax records,
and other private information. Network security is vital for business, corporate,
or government networks, where the safety of the organization, and possibly
the safety of the employees, may be at stake.
Establishing a router security scheme
Router security is your first line of defense whenever you are connected to the
Internet. Take the time to establish a good router security scheme to prevent
unauthorized access to your network.
To change router security settings:
1 Click Security in the Advanced Configuration section. The Security window
opens.
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Chapter 4: Advanced Features and Configuration
2 In the Firewall section, the Enable DoS (Denial of Service) Firewall check box
is selected (default). We recommend that you enable this security feature
to prevent Denial of Service attacks from overloading your Internet
connection and making it unavailable.
Set the Threshold to match the bandwidth of your Internet connection
(check with your ISP).
3 In the Options area, click to select any of the following check boxes:
■
■
■
■
Respond to ICMP (ping) on WAN interface - If enabled, your router
responds to pings from sources on the Internet. Not enabling this
option provides a slight increase in security.
Allow IPsec - If enabled, your router allows IPSec connections. IPSec is
a protocol used for VPN (Virtual Private Networking) connections to
increase security.
Allow PPTP - If enabled, your router allows PPTP (Point to Point
Tunneling Protocol) connections. PPTP is a protocol used for VPN
(Virtual Private Networking) connections to increase security.
Allow L2TP - If enabled, your router allows L2TP (a security protocol
developed by Cisco) connections. L2TP is a protocol used for VPN
(Virtual Private Networking) connections to increase security.
4 Click Save to save your entries or Cancel to remove your entries. Close the
window to return to the Advanced Features/Configuration window.
Change log settings
The Logs window lets you request that several logs be kept which record
connections, access records, and DoS attacks. You can e-mail the logs to
designated recipients at specified intervals.
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Changing security settings
To make log settings:
1 Click Logs in the Advanced Configuration section. The Logs window opens.
2 In the Enable Logs section, click to select any of the check boxes for the
logs you want to keep:
■
■
■
Outgoing (Internet) connections - Records all outgoing Internet
connections.
Access Control - Records attempted outgoing connections which were
blocked by Access Control.
DoS (Denial of Service) attacks - Records the details of all DoS attacks
that were blocked by your Firewall.
All logs show the details of the connection or attempted connection. The
default on all three of these logs is enabled.
Click the arrow to open the Timezone list, then click your time zone so
the logs can keep an accurate time record of the log entries.
To view a log, click View Log for the log you want.
To restart a log and erase existing log entries, click Clear Log for the log
you want to reset.
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Chapter 4: Advanced Features and Configuration
3 In the E-Mail Reports section, you can elect to have any or all logs e-mailed
to a designated recipient at the time specified. Place a check next to the
log you want sent, then specify when it will be sent.
4 In the E-Mail Address section, type the e-mail address of the person you
want to receive the e-mailed logs. Also enter the subject of the e-mail and
specify the outgoing mail (SMTP) server and port from which the e-mail
will be sent.
5 Click Save to save your entries or Cancel to remove your entries. Close the
window to return to the Advanced Features/Configuration window.
Set the MAC address
A MAC address is a unique, 12-digit code assigned to networking hardware for
identification purposes. Some ISPs require that you provide them with the MAC
address of the network interface card that was connected to their DSL or Cable
modem during installation. The MAC Address window lets you set the MAC
address used on the WAN port connection of your router.
To set the MAC address:
1 Click MAC Address in the Advanced Configuration section. The MAC
Address window opens.
2 Type the MAC address of the computer that was initially connect to the
DSL or cable modem (the address required by your ISP) in the MAC Address
box.
- OR -
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Changing security settings
Click Copy from PC to automatically find and copy the MAC address of the
computer into the MAC Address box. The computer’s MAC address appears
in the MAC Address field.
3 Click Save to save your entry or Cancel to remove your entry. Close the
window to return to the Advanced Features/Configuration window.
Configure routing
The Routing window lets you configure your router to operate as part of a
network with other routers. These settings are only required if there are other
routers or gateways on your LAN.
To set the routing configuration:
1 Click Routing in the Advanced Configuration section. The Routing window
opens.
In the Static Routing section, the Static Routing Table Entries list shows all
entries in the Routing Table.
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Chapter 4: Advanced Features and Configuration
The Properties box shows the details of the highlighted Routing Table entry.
■
Destination Network - The network address of the remote LAN segment
of the static route. For standard networks, the first three fields are used
and the fourth is set to “0”.
■
■
Network Mask - The network mask for the remote LAN segment of the
static route. The default is 255.255.255.0.
Gateway IP Address - The status IP address of the gateway or router
which your router must use to communicate with the destination
network.
■
Metric - The number of “hops” (routers) that information must pass
through to reach the remote LAN segment. The shortest path will be
used (default = 2).
2 In the RIP area, click to select the Enable RIP (Router Information Protocol) V1
check box. This is recommended because it optimizes routing in networks
with more than one router.
3 To add a new static route, clear the form and complete all four lines in
the Properties box. Click Add to add the new route to the Routing Table,
or click Clear Form to remove your entries.
4 To delete a static route from the Routing Table, click the route in the Static
Routing Tables Entries list, then click Delete. The route is deleted.
5 To view a complete list all Static Routing Table entries, click Generate Report.
A read-only report is generated.
6 When you are finished making changes, close the window to return to the
Advanced Features/Configuration window.
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Troubleshooting 5
This chapter provides information on how to resolve
common problems experienced with router setup and
configuration.
Read this chapter to learn about:
■ Ping utility
■ Setting a static IP address
■ Problem resolution
■ Contact information
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Chapter 5: Troubleshooting
Ping utility
You can use the ping utility to help determine whether a connection has been
established on a network or to determine a numerical IP address
(xxx.xxx.xxx.xxx) based on an alphanumeric Internet or Web address such as
Also, your router may have difficulty sending and receiving e-mail or
connecting to the Internet if your ISP’s mail and server addresses are configured
with single words, such as “mail,” “home,” or “pop3”. The router has no way
to resolve these abbreviated addresses to the actual IP and Web addresses
required for connection. The ping utility can help you find out the required
addresses.
To use the ping utility to obtain an IP address:
1 Turn on your computer, the router, and the DSL or cable modem.
2 Click Start, then click Run. Type command in the Open box, then click OK.
3 At the command prompt, type ping followed by the single word or verbal
address you want resolved (for example “ping mail”), then press ENTER.
4 The ping utility returns the actual IP address of the “mail” server (in this
case 64.8.50.100). Write down this number.
This number works as the IP address of your ISP’s e-mail server.
Unfortunately, this number may change at some point, so it may be
necessary to further resolve the number to determine the actual web
address of the server. The web address probably will not change.
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Ping utility
In the above example, note the line that states “Pinging mail.adelphia.net
[64.8.50.100] with 32 bytes of data.” In this case “mail.adelphia.net” is the
actual Web address of the mail server and does not need to be resolved.
Write down this Web address and use it to replace your ISP’s one word mail
server address (in your Web browser or e-mail program).
However, if the ping utility returned only the IP address, you will need to
determine the Web address.
To resolve an IP address:
1 With the ping utility still active, type ping -a 64.8.50.100, (64.8.50.100
is the IP address returned from pinging “mail”), then press ENTER.
2 The ping utility returns several lines of information, including one that
states “Pinging mail.adelphia.net [64.8.50.100] with 32 bytes of data.” In
this case “mail.adelphia.net” is the actual Web address of the mail server.
Write down this Web address and use it to replace your ISP’s one word mail
server address (in your Web browser or e-mail program).
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Chapter 5: Troubleshooting
Setting a static IP address
Typically, the computers on your network are set to obtain an IP address
dynamically (using the DHCP server function of the router) whenever they
contact your local network. However, in certain cases, such as DMZ hosting or
port forwarding, you have to assign a static IP address to a computer so that
its address remains constant and it can be contacted at the same address over
time.
To set a static IP address using Windows XP:
1 Click Start, then click Control Panel. If your Control Panel is in Category
View, click Network and Internet Connections.
2 Click/Double-click Network Connections.
3 Right-click the Local Area Connection that is associated with your network
adapter card, then click Properties.
4 In the This connection uses the following items list, click Internet Protocol
(TCP/IP), then click Properties.
5 In the IP Address field, type a unique IP address that will not be used by
any other computer on your network. You can use IP addresses between
192.168.1.2 and 192.168.1.99 (IP address 192.168.1.1 is assigned to the
router and the router’s DHCP server assigns addresses from 192.168.1.100
up to 192.168.1.254).
6 In the Subnet Mask field, type 255.255.255.0.
7 In the Default Gateway field, type 192.168.1.1.
8 At the bottom of the window, click Use the following DNS server addresses,
then type the Preferred DNS Server and Alternative DNS Server (contact your
ISP if you do not have this information).
9 Click OK to close the Internet Protocol (TCP/IP) Properties window, then OK
again to close the Local Area Connection Properties window.
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Setting a static IP address
To set a static IP address using Windows 2000:
1 Click Start, Settings, then click Control Panel.
2 Double-click Network and Dial-Up Connections, right-click the Local Area
Connection that is associated with your network adapter card, then click t
Properties.
3 In the Components checked are used by this connection list, click Internet
Protocol (TCP/IP), then click Properties.
4 Click Use the following IP address.
5 In the IP Address box, type a unique IP address that will not be used by
any other computer on your network. You can use IP addresses between
192.168.1.2 and 192.168.1.99 (IP address 192.168.1.1 is assigned to the
router and the router’s DHCP server assigns addresses from 192.168.1.100
up to 192.168.1.254).
6 In the Subnet Mask box, type 255.255.255.0.
7 In the Default Gateway box, type 192.168.1.1.
8 At the bottom of the window, click Use the following DNS server addresses,
then type the Preferred DNS Server and Alternative DNS Server (contact your
ISP if you do not have this information).
9 Click OK to close the Internet Protocol (TCP/IP) Properties window, then OK
again to close the Local Area Connection Properties window. Restart your
computer if asked to do so.
To set a static IP address using Windows 98SE and Windows Me:
1 Click Start, Settings, then click Control Panel. The Control Panel window
opens.
2 Double click the Network icon. The Network window opens.
3 In the The following network components are installed list, click the TCP/IP
protocol associated with your computer’s network adapter (if there is only
one TCP/IP protocol, click it), then click Properties. The TCP/IP Properties
window for your network adapter opens.
4 Select the IP Address tab, then click Specify an IP address.
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Chapter 5: Troubleshooting
5 In the IP Address box, type a unique IP address that will not be used by
any other computer on your network. You can use IP addresses between
192.168.1.2 and 192.168.1.99 (IP address 192.168.1.1 is assigned to the
router and the router’s DHCP server assigns addresses from 192.168.1.100
up to 192.168.1.254).
6 In the Subnet Mask box, type 255.255.255.0.
7 Click the Gateway tab. In the New Gateway box, type 192.168.1.1, then click
Add.
8 Click the DNS Configuration tab, then click Enable DNS.
9 Type any Host and Domain name and the DNS IP address provided by your
ISP (contact your ISP if you do not have this information).
10 Click OK to close the TCP/IP Properties window, then OK again to close the
Network window. Restart your computer if asked to do so.
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Problem resolution
Problem resolution
Your wireless router will not turn on (no LEDs)
■ Make sure that the power cord and AC adapter are plugged in and
connected to the router.
■ Make sure that the power strip, surge protector, or UPS (uninterruptable
power supply) is operating correctly.
Warning
Use only the power cord and AC adapter provided with the
router. Use of any other power cord or adapter may
damage your router and void your warranty
You have forgotten your password
Press the Reset button for about 10 seconds to reset the router to the defaults,
then use the default user name and password (admin and admin) to access the
Gateway Wireless Router Setup utility. Change the password (see “Establishing
a router security scheme” on page 51) and write it down.
You are having problems connecting to the Internet
1 Turn off the computer, the router and the DSL or cable modem.
If you still cannot connect, open the Gateway Wireless Router Setup utility and
make sure that the settings are all correct (see “Configuring the router” on
page 16). You may need to enter additional information, for example your ISP
may require a specific MAC address setting on your router (see “Set the MAC
address” on page 54).
You receive a time-out message when you try to enter a URL or
address in your browser
■ Check the other computers on your network to see if they have the same
problem or if the problem is isolated to one specific computer.
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Chapter 5: Troubleshooting
■ If the problem is isolated:
Make sure that the configuration settings are correct (DHCP setting,
IP address, subnet mask, default gateway, and DNS), then restart the
computer.
■ If the problem is general:
■
Make sure that the router is on and configured correctly (see
“Configuring the router” on page 16).
■
Make sure that the DSL or cable modem is on and operating correctly
(check the LEDs on the front to make sure that it is receiving power
and is not on standby).
■
■
Check with your ISP for outage or cable problems.
Try connecting a single computer to the DSL or cable modem to see
if connection is possible.
■
■
If you are connected to a remote server using a VPN, try disconnecting
the VPN.
Make sure that your browser is set to connect directly to the Internet
and not to use a dial-up connection.
You cannot access your wireless router
■ Make sure that your router is turned on (check the power LED).
■ Make sure that the SSIDs (wireless) or workgroup name on both the router
and the computer are the same (see “Configuring the router” on page 16,
and see the documentation that cam with your wireless network card).
■ Make sure that the router has the same subnet mask as the computer.
■ If you assigned IP addresses to the computers, make sure that all computers
have different IP addresses. For home networks, IP addresses should be
192.168.1.N where N is a number you assign between 100 and 254. The
N should be different for all computers on your network.
■ Press and hold Reset button on the back of the router for 10 seconds to
reset the router to the default settings.
You cannot see the other computers on your network
■ Make sure that all computers are plugged into a powered electrical outlet
and turned on.
■ Make sure that all computers on your network have the same workgroup
name.
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Problem resolution
■ Make sure that all computers are using the same subnet mask.
■ If you are using DHCP though the router, make sure that the other
computers are set to obtain IP addresses from DHCP.
■ If you assigned IP addresses to the computers, make sure that all computers
have different IP addresses. For home networks, IP addresses should be
192.168.N.N where N is a number you assign between 0 and 254. The first
N should be the same for all computers on your network and the second
wireless network adapter have the same settings for mode, SSID, channel
and encryption type.
■ Check the signal strength of your wireless network. For more information,
see “Your wireless Ethernet network is running slower than you expect”
on page 65.
Your wireless Ethernet network is running slower than you expect
■ If your wireless Ethernet network is running slower than you expect, you
should check your network signal strength. If you find the signal strength
is low, try moving to a new location to increase the signal strength.
Important
Signal strength is affected by the distance between your
wireless network devices, by radio interference, and by
interference from natural obstructions such as walls, floors,
and doors.
To check the signal strength of your wireless Ethernet network in
Windows XP:
1 Click Start, then Control Panel. The Control Panel window opens. If
your Control Panel is in Category View, click Network and Internet
Connections. The Network and Internet Connections window opens.
2 Click/Double-click Network Connections. The Network Connections
window opens.
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Chapter 5: Troubleshooting
3 Right-click Wireless Network Connection, then click Status. The
Wireless Network Connection Status dialog box opens. The meter
shows the signal strength for wireless Ethernet networking on your
computer if other computers with the same network name are within
range of your computer.
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Problem resolution
To check the signal strength of your wireless Ethernet network in
Windows 2000, Windows Me, or Windows 98SE:
1 Double-click the Gateway Wireless Monitor icon
on the taskbar.
The Gateway Wireless Monitor program opens.
2 Click the Available Networks tab and make sure that you are
connected to the network.
3 Click the Link Information tab.
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Chapter 5: Troubleshooting
4 Click More. The following screen opens. The meter shows the signal
strength for wireless Ethernet networking on your computer if other
computers with the same network name are within range of your
computer.
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Technical Support
Technical Support
Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118 (US)
877-709-2945 (Canada)
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Service description
How to reach
Fax on demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software issues
billed by the minute.
800-229-1103 (chargedto
your credit card)
900-555-4695 (chargedto
your telephone bill)
Gateway
Talk to a Gateway Technical Support
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
Technical Support representative about a non-tutorial technical
support question.)
TDD Technical Support (for hearing impaired)
is available:
(all other countries)
800-846-1778 (TDD)
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
Sales,
accounting, and
warranty
Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
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Chapter 5: Troubleshooting
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Appendix A: Glossary
Terms you should know
adapter (network) - A circuit board that plugs into a computer to let the
computer connect to a network.
beacon interval - A beacon is a periodic broadcast by the router to keep the
network synchronized. The interval indicates how often the router broadcasts
the beacon.
broadband - When multiple signals or channels (such as voice, data, and video)
share the bandwidth of a single medium.
browser - A program running on a computer which makes it possible to view
and interact with the Internet.
cable modem - A broadband device that uses a coaxial cable to connect to an
ISP to access the Internet.
CAT 5 - The minimum standard of twisted-pair cable suitable for data
transmission over a computer network.
data packet - A unit of transmitted data. For more information, see “packet.”
default gateway - A routing device that forwards data over a local network.
DHCP (Dynamic Host Configuration Protocol) - DHCP lets a router or access
point router temporarily assign an IP address to a computer on the network.
DMZ (demilitarized zone) - DMZ hosting lets a single computer on your LAN
expose all of its ports to the Internet. When you set up DMZ hosting on a
computer, you bypass the security provided by a router. Consider port forwarding
as an alternative to DMZ hosting.
DNS - A database that translates and stores domain and host names as IP
addresses.
domain - A set of IP addresses usually “owned” by a company. For example,
in an e-mail address the name of the domain comes after the @ symbol.
DSL (Digital Subscriber Line) - A broadband Internet connection that uses an
ordinary telephone line to provide a fast, “always on” connection to the
Internet.
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Terms you should know
DTIM (Delivery Traffic Indication Message) - A message sent by the router
to a wireless network device to indicate when the next broadcast or multicast
message will be sent. This parameter is necessary to accommodate devices using
power save mode.
dynamic IP address - An IP address that is temporarily assigned by a DHCP
server. Many ISPs use dynamic IP addresses. When a computer connects the
Internet, an ISP provides an IP address. When the computer disconnects from
the Internet, the ISP reassigns the dynamic IP address to another computer
requesting Internet access.
dynamic routing - In dynamic routing, a router is configured to automatically
generate routing information and share the information with neighboring
routers.
encryption - The translation of data into a secret code. Encryption is the most
effective way to achieve data security. To read an encrypted file, you must have
the encryption key (code) associated with the encrypted data. Encryption is
especially useful when you are using a wireless network because it prevents
outsiders from accessing data. Each computer on a wireless network must use
the same encryption code.
Ethernet - Ethernet is a common technology used to create computer networks.
Wired Ethernet uses cables to link computers, hubs, switches, routers. Wireless
Ethernet uses radio waves to create links.
firmware - Firmware is programming that is inserted into programmable
read-only memory (programmable ROM), thus becoming a permanent part of
a computing device. Firmware cannot be modified by a user. Updating firmware
requires a special program usually provided by the hardware manufacturer.
fragmentation - The process of breaking data into small segments for
transmitting. When the segments are received, the data is defragmented and
returned to its original format.
FTP (File Transfer Protocol) - A simple method of transferring files from one
computer to another.
Gateway - A system that joins two networks together.
hardware - Physical equipment as opposed to software. A router is a hardware
device.
HTTP (HyperText Transport Protocol) - A system that lets Web browsers and
Web servers communicate.
hub - A hardware device that joins multiple computers to create a network.
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Appendix A: Glossary
IP address - A a number that uniquely identifies a computer on the network.
IPSec (Internet Protocol Security) - A standard method for providing data
confidentiality, integrity, and the authentication between participating hosts.
ISP (Internet service provider) - A company that provides access to the
Internet. Most ISPs also provide e-mail addresses.
LAN (local area network) - A LAN uses network hardware, such as network
adapters, hubs, cables, and wireless devices, to link multiple computers for
sharing resources, such files, printers, and an Internet connection.
MAC (Media Access Control) Address - A unique number assigned to
networking hardware, such as routers, hubs, and network interface cards by the
manufacturer.
Mbps (MegaBits Per Second) - Transfer speed of 1 million bits per second.
network - Two or more computers linked together for the purpose of sharing
resources, such as files, printers, or a Internet connection. Routers are often used
to link the device, especially if the network includes more than two computers.
packet - A unit of transmitted data. When a server sends information, such as
e-mail messages and files, through the Internet, the server divides the
information into packets that contains identifying information called headers
and footers. The system receiving the information uses the headers and footers
to reassemble the information.
passphrase - Similar to a password, a passphrase is a sequence of characters
used by the router to create encryption keys.
ping (Packet INternet Groper) - A network utility that determines if a remote
device, such as a server, can be reached on the network. For more information,
see “Ping utility” on page 58.
plug-and-play - If a device is a plug-and-play device, a computer can
automatically detect and configure the device and install the appropriate
software called a device driver.
port - A computer program using TCP/IP sends information to another
computer through a port. Ports are assigned numbers that come after a standard
IP address. Many programs hide these port numbers to reduce the complexity
of TCP/IP.
port forwarding - Port forwarding, unlike DMZ hosting, lets a single computer
on your LAN expose only one of its ports to the Internet. This type of port
exposure has more security than DMZ hosting.
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Terms you should know
PPPoE (Point to Point Protocol over Ethernet) - A communications protocol
that combines the Ethernet and Point-to-Point Protocol (PPP) standards. PPPoE
is sometimes used with broadband modems.
PPTP (Point-to-Point Tunneling Protocol) - A protocol that lets a private
network connect securely to another private network through private "tunnels"
over the public Internet. This kind of interconnection is known as a virtual
private network (VPN).
protocol - A set of communication rules. When two computers or networks
use the same protocol, they can communicate with each other.
RIP (Routing Information Protocol) - A protocol used by a router to maintain
routing tables of configuration information to filter incoming and outgoing
traffic based on the IP addresses of the senders and receivers.
RJ-45 - RJ-45 jacks connect a computer to a router. In a wired network, one
end of a network cable is plugged into the RJ45 jack on a computer. The other
end of the cable is plugged into an RJ45 jack on a router. Data is passed to and
from the computer and router through the RJ45 jacks.
router - A hardware device that connects devices in a network. A router can
also provide Internet access to the networked devices.
RTS (Request To Send) - A signal sent by a receiving device, like a router, that
tells the sending device to begin transmission.
server - A computer that provides shared network service to a network. For
example, a server can provide file and printer sharing between networked
computers.
SSID (Service Set IDentifier) - In a wireless network, the SSID identifies a
network. All computer in the network must use the same SSID.
static IP address - An IP address that is permanently assigned to a device.
static routing - The routing of network information through a single, set path.
subnet mask - This number identifies what subnetwork the computer is located
on. This number is the same on all computers on a home network.
switch - Like a hub, a switch is a hardware device that links computers to create
a network. A switch provides better data routing than a hub.
TCP (Transmission Control Protocol) - A protocol used in connection with
Internet Protocol (IP) to let computers communicate over the Internet.
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Appendix A: Glossary
TCP/IP (Transmission Control Protocol/Internet Protocol) - A combination of
two protocols (TCP and IP) that lets computers communicate with Web servers.
UDP (User Datagram Protocol) - UDP is a simpler, faster protocol than TCP.
UDP is used with IP. Unlike TCP, UDP drops packets without retries and packets
are received in a different order than they were sent. UDP is often used in
videoconferencing applications or games where speed is preferred over
guaranteed message delivery.
upgrade - An addition or update to a program that provides additional features
or “fixes.”
URL (Uniform Resource Locator) - A standard method of specifying a Web
Web address.
VPN (Virtual Private Network) - A private network link that lets a computer
communicate with another network over the Internet. VPNs usually use
encryption to provide secure communication.
WAN (Wide Area Network) - A network that provides data communications
to a large number of independent users spread over a large geographic area. A
WAN often links several networks. The Internet is a WAN.
WEP (Wired Equivalent Privacy) - A protocol that adds security to wireless
local area networks (WLANs). WEP uses encryption to provide security.
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Appendix B: Specifications
Specifications
Specifications are subject to change without notice or obligation.
7.32 × 6.89 × 1.89 ins. (186 x 175 x 48 mm)
17 oz. (0.482 Kg)
Dimensions
Weight
Graphite and Platinum
Color
50 mW to 200 mW
Power consumption
Power supply
Input 120V AC Output 12V DC
0° to 40° C (32° to 104° F)
10% to 85% non-condensing
-20° to 70° C (-4° to 158° F)
5% to 90% con-condensing
500,000 hours
Operating temperature
Operating humidity
Non-operating temperature
Non-operating humidity
MTBF
As much as 70 m (230 ft) @ 11 Mbps
As much as 91 m (300 ft) @ 6 Mbps
Operating range (indoors)
FCC Part 15 Class B Report (Subpart C)
Certifications
FCC part 15 Class B DoC (Declaration of Conformity)
UL
CAS or CUL
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Safety,
Regulatory, and
Legal Information C
Regulatory compliance
statements
Wireless Guidance
The WBR-100 802.11b wireless LAN, (low power Radio Frequency, RF,
transmitting device), operates in the 2400 - 2483.5 MHz band. The
following section is a general overview of considerations while operating
the wireless LAN.
Limitations, cautions, and concerns are listed below and in the specific
country sections (or country group sections). This wireless device is only
qualified for use in the countries identified by the Radio Approval Marks
on the device rating label. If the country you will be using the wireless
device in is not listed, please contact that countries local Radio Approval
agency for requirements prior to operation. Wireless devices are closely
regulated and use may not be allowed.
The power output of the WBR-100 wireless LAN device is well below the
RF exposure limits as known at this time. Because this wireless device
emits less energy than is allowed in radio frequency safety standards and
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Appendix C: Safety, Regulatory, and Legal Information
recommendations, Gateway believes these devices are safe for use. Regardless of the power levels,
care should be taken to minimize human contact during normal operation.
Measurements have been performed to show that the RF exposure is below what is considered safe
limits; however care should be taken to make sure the user or bystanders keep the transmitter away
from their body when the wireless device is transmitting. The transmitting antenna should be
installed and used in a manner to maintain 20cm (8 inches) from user’s or bystander’s bodies.
This wireless device is intended to be used indoors. In some areas, use of this device outdoors is
prohibited.
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Some circumstances require restrictions on using wireless devices. Examples of common
restrictions are listed below:
Warning
High voltages can enter your computer through both the
power cord and the modem connection. Protect your
computer by using a surge protector. If you have a
telephone modem, use a surge protector that has a
modem jack. If you have a cable modem, use a surge
protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector and the
modem.
Warning
In environments where the risk of interference to other
devices or services is harmful or perceived as harmful, the
option to use a wireless device may be restricted or
eliminated. Airports, Hospitals, and Oxygen or flammable
gas laden atmospheres are limited examples where use
of wireless devices may be restricted or eliminated. When
in environments where you are uncertain of the sanction
to use wireless devices, ask the applicable authority for
authorization prior to use or turning on the wireless device.
Warning
Every country has different restrictions on the use of
wireless devices. Since your system is equipped with a
wireless device, when traveling between countries with
your system, check with the local Radio Approval
authorities prior to any move or trip for any restrictions on
the use of a wireless device in the destination country.
Warning
Warning
Do not operate the wireless device unless all covers and
shields are in place and the system is fully assembled.
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
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Appendix C: Safety, Regulatory, and Legal Information
Warning
Only use drivers approved for the country in which the
device will be used. See the Gateway System Restoration
Kit, or contact Gateway Technical Support for additional
information.
Warning
In order to comply with FCC requirements this transmitter
must not be operated (or co-located) in conjunction with
any other transmitter or antenna.
United States of America
Federal Communications Commission (FCC)
Intentional emitter per FCC Part 15
The power output of the WBR -100 wireless LAN device is well below the RF exposure limits as
known at this time. Because this wireless device emits less energy than is allowed in radio
frequency safety standards and recommendations, Gateway believes these devices are safe for use.
Regardless of the power levels, care should be taken to minimize human contact during normal
operation.
Measurements have been performed to show that the RF exposure is below what is considered safe
limits; however care should be taken to make sure the user or bystanders keep the transmitter away
from their body when the wireless device is transmitting. The transmitting antenna should be
installed and used in a manner to maintain 20cm (8 inches) from user’s or bystander’s bodies.
This wireless device is intended to be used indoors. In some areas, use of this device outdoors is
prohibited.
Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
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interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: These accessories are required to be used in order to ensure compliance
with FCC rules: The AC Adapter that came with the router.
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Appendix C: Safety, Regulatory, and Legal Information
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Gateway WBR-100
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Warning
Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the product.
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to
the State of California to cause cancer and/or birth defects
or reproductive harm.
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Notices
Copyright © 2003 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special,
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination,
DestiVu, EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway
stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend
in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY,
Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player,
Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware,
Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro
Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway
Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile,
Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware,
Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack,
SERVE-TO-ORDER, Server Watchdog, the Spotted G Gateway Logo and the Spotted G Logo,
SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo,
and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,
MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other
product names mentioned herein are used for identification purposes only, and may be the
trademarks or registered trademarks of their respective companies.
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Appendix C: Safety, Regulatory, and Legal Information
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MAN 802.11B ROUTER GDE R0 8/03
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