GN Netcom Cordless Telephone 9p23 User Manual

Ascom  
®
Ascom Wireless Solutions  
9p23 portable handset  
User guide  
MkI software release R4B, MkII software release R2D  
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About The 9p23 Portable Handset User Guide  
The Ascom 9p23 portable handset user guide is organized according to the sections listed below:  
Important safety information. Safety considerations for using electronic products.  
Guidelines for safe and efficient use. Recommendations for best performance for 9p23 portable handset.  
Battery information. Useful information about the 9p23 portable handset rechargeable batteries.  
Getting started. How to prepare your 9p23 portable handset for use.  
Get to know the 9p23 portable handset. Features and functions available on the 9p23 portable handset.  
Basic operation. Placing and answering calls, Speed Dial, volume control, and microphone Mute during a call.  
Enhanced Digital Integration operation. Routine operations and features of this configuration.  
Mobility Server operation. Routine operations and features in supported installations.  
In Call Menu operation. Menu functions of the 9p23 portable handset during an active call.  
Using In Call Menu features. Descriptions of features such as transfer, hold, and conference.  
Menu options.Access and navigation of the 9p23 portable handset menus and options.  
Menu Descriptions. Menus and settings available on the 9p23 portable handset.  
Short Message Service. Information about text messages and user options for systems configured for SMS.  
Mobile Data Services Transmission of mobile data to other wireless devices or systems.  
Advanced Nurse Call System Integration  Functions and options when integrated with a nurse call system  
Custom ring tones. How to program custom ring tones.  
Problems you can solve.Troubleshooting reference table.  
Note on Illustrations  
Handset display illustrations are approximations of the actual 9p23 portable handset display. Illustrations of  
handset displays indicate selected submenu categories with brackets, as represented here: <Language>.  
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Guidelines For Safety And Efficiency  
Please observe all necessary safety precautions when  
using the 9p23 portable handset.  
Do not attempt to disassemble the handset. Doing so will  
void the warranty. Service should be performed only by  
authorized service centers.The 9p23 handset does not  
contain consumer serviceable components.  
Save this manual. It includes important safety  
information and operating instructions. Save all  
instructions for future reference.  
Do not allow children to play with the product packaging  
material as some materials may present a choking  
hazard.  
Before using the 9p23 portable handset, please follow  
the operating instructions and adhere to all warnings  
and safety precautions located on the product and in the  
user guide.  
Chemical resistance  
The alpha and numeric characters printed on the  
exterior of the 9p23 handset have been tested and found  
resistant to chipping, fading or wearing off when the  
handset is treated with common cleaners  
and disinfectants or perspiration.The following  
chemicals have shown no harmful effect:  
• 3% Hydrochloric Acid  
Do not expose the handset to extreme temperatures.  
Do not expose the handset to open flame.  
Do not allow heavy objects to fall on the handset.  
• M-alcohol (70% Methylated Ethanol)  
• 60% Chlorhexidin 0.5mg/ml  
Do not use auxiliary equipment with the 9p23 portable  
handset which is not exclusively recommended by the  
manufacturer.The use of any auxiliary equipment not  
recommended by the manufacturer may result in fire,  
electric shock, or injury, and will void the warranty.  
The glass which covers the 9p23 portable handset  
display is classified as “hard coat grade” and has not  
shown any degradation when exposed to the following  
chemicals:  
• Methyl Alcohol (50%)  
• Ethyl Alcohol (50%)  
• Soap Aqua Solution  
Connect AC (power supply) to the desktop battery  
charger only to designated power sources as marked on  
the product.  
• Toluene  
• Acetone*  
• Benzene  
Remove the electrical cord from an outlet by pulling  
gently on the AC adapter, not by pulling the cord.  
• Ethylene Dichloride  
Position the electrical cord to the AC power supply where  
it is least likely to be subjected to damage or stress.  
Important: Read this information before using your 9p23  
portable handset.  
Unplug the battery charger from a power source before  
cleaning the handset to reduce risk of electric shock.  
This portable handset is one of the most innovative  
products ever developed.With it, you can maintain  
connectivity to traditional phone services while  
Use a soft cloth to clean the handset.  
remaining mobile around the work environment. For the  
safe and efficient operation of your handset, observe  
the guidelines in this manual.Your portable handset is a  
radio transmitter and receiver.When it is on, it receives  
and sends out radio frequency (RF) energy.The handset  
operates in the frequency range of 1920 to 1930 MHz  
and employs commonly used modulation techniques.  
Danger! Never alter the AC cord or plug. If the plug will  
not fit into the outlet, have a proper outlet installed by a  
qualified electrician. Improper connection increases the  
risk of electric shock.  
* Acetone can be damaging to the plastic casing of the 9p23 portable handset and should not be used (or used with extreme caution).  
The plastic casing of the 9p23 portable handset is more sensitive to chemicals than the display.  
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Guidelines For Safety And Efficiency  
Exposure to radio frequency signals  
The FCC has granted an equipment authorization for  
this Ascom 9p23 portable handset with all reported  
SAR levels evaluated as in compliance with the FCC  
RF emissions guidelines. SAR information on this 9p23  
portable handset is on file with the FCC and can be found  
after searching on FCC ID O4M9p23.  
This portable handset is designed and manufactured  
not to exceed the emission limit for exposure to  
radio frequency (RF) energy set by the Federal  
Communications Commission (FCC) of the U.S.  
Government and Canada.These limits are part of  
comprehensive guidelines and established permitted  
levels of RF energy for the general population.These  
guidelines are based on the safety standards previously  
set by both U.S. and international standards bodies.  
These standards include a substantial safety margin  
designed to assure the safety of all persons, regardless  
of age and health.The exposure standards for wireless  
mobile telephones employs a unit of measure known as  
the Specific Absorption Rate, or SAR.The SAR limit set  
by the FCC and Canada is 1.6W/kg averaged over one  
gram of tissue.  
Most modern electronic equipment (for example,  
equipment in hospitals and cars) is shielded from RF  
energy. However, RF energy from telephones may affect  
some electronic equipment.  
Children  
Do not allow children to play with your handset. It is not  
a toy. Children could hurt themselves or others. Children  
could also damage the handset. Product packaging  
material is often small and may present a choking  
hazard.  
Tests for SAR are conducted using standard operating  
positions specified by the FCC with the handset  
transmitting at its highest certified power level in all  
tested frequency bands.Although the SAR is determined  
at the highest certified power level, the actual SAR level  
of the handset while operating can be well below the  
maximum value.This is because the handset is designed  
to operate at multiple power levels.  
Potentially explosive atmospheres  
Turn the portable handset off when in an area with a  
potentially explosive atmosphere. It is rare, but the  
handset or its accessories could generate sparks. Sparks  
in such areas could cause an explosion or fire resulting in  
bodily injury or death.  
Before a telephone model is available for sale to the  
public, it must be tested and certified to the FCC that it  
does not exceed the limit established by government-  
adopted requirement for safe exposure.The tests are  
performed in positions and locations (for example, at  
the ear and worn on the body) as required by the FCC for  
each model.The highest SAR value for this handset when  
tested for use at the ear is 0.076 W/kg, and when worn  
on the body is 0.018 W/kg. (Body worn measurements  
differ among handsets depending upon available  
accessories and the FCC requirements.) While there  
may be differences between the SAR levels of various  
handsets and at various positions, they all meet the  
government requirement for safe exposure.  
Areas with a potentially explosive atmosphere are often,  
but not always, clearly marked.They include fueling  
areas, (such as gas stations), below deck on boats, fuel  
or chemical transfer or storage facilities, and areas  
where the air contains chemicals or particles (such as  
grain, dust, or metal powders).  
Do not transport or store flammable gas, liquid, or  
explosives in any compartment of a vehicle which also  
contains the handset and accessories.  
In the U.S., vehicles powered by liquefied petroleum  
gas (such as propane or butane) must comply with  
the National Fire Protection Standard (NFPA-58).  
For a copy of this standard, contact the National Fire  
Protection Association, One Batterymarch Park, Quincy,  
Massachusetts 02269,Attention: Publication Sales  
Division.  
For body worn operation, to maintain compliance with  
FCC RF exposure guidelines, use only Ascom approved  
accessories.When carrying the handset while it is on,  
use only the specific Ascom belt clip that has been tested  
for compliance.  
Use of non-Ascom approved accessories may violate the  
FCC RF exposure guidelines and should be avoided.  
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Guidelines For Safety And Efficiency  
Battery Information  
Operation procedures  
New batteries  
In the U.S., telephones are subject to the rules and  
regulations of the FCC. Following these rules will help to  
eliminate confusion, ensure the most efficient use of the  
existing frequencies, and result in a smoothly functioning  
radio network.The following offenses are punishable by  
fine, imprisonment, or both:  
• Use of profane, indecent, or obscene language.  
• Transmission of a false distress signal or call.  
• Willful or malicious interference with any other radio  
communications.  
• Refusal to yield a channel or radio frequency when  
informed that it is needed for an emergency call.  
Emergency calls have priority over all messages.  
• Adjustment of the equipment by anyone other than a  
qualified licensed technician.  
The battery for a new 9p23 portable handset is not fully  
charged.The battery should be fully charged prior to the  
first use of the handset.  
Battery use and care  
A rechargeable battery has a long service life, if treated  
properly.  
• Do not leave a battery where it could be subjected to  
extremely high temperatures, such as inside a car on a  
hot day.This could reduce the battery’s capacity.  
• Do not allow the metal contacts on the battery to touch  
another metal object.This could short-circuit and  
damage the battery.  
• Do not attempt to take a battery apart.  
• Do not expose a battery to open flame.This could  
cause the battery to explode.  
FCC requirements  
• Do not charge a battery when the ambient room  
temperature is above 104°F or 40°C or below 41°F or  
5°C.  
• Do power the handset off before removing the battery.  
• Do use only adapters provided by Ascom which  
are supplied with the battery charger. Using a different  
adapter could be dangerous and voids  
the warranty.  
This equipment has been tested and found to comply  
with the limits for a Class A digital service, pursuant  
to Part 15 of the FCC Rules.These limits are designed  
to provide reasonable protection against harmful  
interference when the equipment is operated in a  
commercial environment.  
This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in  
accordance with the instruction manual, may cause  
harmful interference to radio communications. Operation  
of this equipment in a residential area is likely to cause  
harmful interference, in which case the user will be  
required to correct the interference at his or her own  
expense.  
Battery charging times  
The desktop and rack chargers charging time are  
approximately 1-2 hours (900 mAh battery).  
IC requirements  
The term “IC:” before the radio certification number only  
signifies that Industry of Canada technical specifications  
were met.  
Warranty notification  
Do not disassemble the handset. Disassembling the  
handset voids the warranty.The 9p23 portable handset  
contains no consumer serviceable components. Service  
should be performed only by authorized service centers.  
9p23 portable handset battery  
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Getting Started  
Battery installation  
Figure 1 1  
Side view of 9p23 portable handset  
1. Attach the battery to the back of the handset by  
sliding the tabs on the battery into the appropriate  
slots on the handset, then press down firmly (see  
Figure 1.1).  
2. While holding the battery firmly against the handset,  
push the battery lock tabs located on the bottom of  
the handset outward to the “locked position” (see  
Figure 1.2) to secure the battery.  
3. To remove the battery, while holding the battery  
firmly against the handset, push the battery lock  
tabs inward, to the “unlocked” position and pull the  
battery off the handset.  
Figure 1 2  
Bottom view  
Charge the battery  
Battery lock tabs  
The desktop charger will charge the battery while it  
is attached to the handset as well as charge a single  
battery pack by standing the battery pack in the  
compartment of the desktop charger.The battery should  
be fully charged before using the 9p23 portable handset.  
Locked position  
Charge the battery when attached to the handset  
1. Connect the AC adapter to the desktop charger (see  
Figure 1.3).  
Unlocked position  
2. Plug the AC adapter into a wall outlet.  
3. Place the handset into the desktop charger (see  
Figure 1.4).The red indicator light located on the  
bottom right corner of the desktop charger indicates  
charging is in progress when the handset is properly  
seated on the desktop charger.  
Figure 1 3  
Desktop charger  
4. A green indicator light on the desktop charger  
indicates the 9p23 portable handset is fully charged  
when the handset is properly seated on the desktop  
charger.  
The available rack charger is similar to the desktop  
charger. For more information, please refer to theAscom  
RC23 Charging Rack Installation Guide.  
Figure 1 4  
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Getting Started  
The 9p23 portable handset is delivered with the standard  
belt clip. If there is a need to replace the belt clip, see  
instructions below.  
Figure 2 1  
Step one: remove the belt clip  
Belt clip  
To detach the belt clip from the handset:  
1. Loosen the retention screw of the belt clip from the  
handset (see Figure 2.2).  
2. Slide the metal clip upward in the slot  
(see Figure 2.3).  
Step two: attach the belt clip  
To attach the belt clip to the handset:  
1. Slide the metal bar on the clip into the molded slot on  
the back of the handset until it snaps into place (see  
Figure 2.1).  
Figure 2 2  
Retention screw  
2. Tighten the retention screw to secure the belt clip  
onto your handset (see Figure 2.2).  
The radio frequency (RF) performance of the 9p23  
portable handset will degrade significantly when the belt  
clip is removed or modified. Do not remove or modify the  
belt clip for normal use without first consultingAscom.  
Figure 2 3  
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The Ascom 9p23 Portable Handset  
Figure 3 1  
Alarm  
Volume  
Indicator light  
Mute button  
Soft keys  
Scroll key  
Off hook/power off  
Speakerphone  
On hook/power on  
Desktop charger indicator  
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Display Indicators  
10  
Indicator light functions  
The color and state of the indicator light is located  
on the upper left side of the front of the 9p23 portable  
handset.  
Slow flashing red  
Low Battery, No System, or No Access. See “Problems  
You Can Solve”, page 42.  
System Indicator icon  Static icon indicates handset locked  
to a system; blinking icon occurs when not locked. Handset  
will only lock to systems for which it has been programmed.  
Rapid flashing red  
9p23 portable handset is receiving a call.  
Off Hook icon  Flashes when connecting to network  
(dialing) or receiving call, and stays on during a call.  
Steady green  
Warning Mute icon  Indicates muted warning tones.  
9p23 portable handset is receiving power from an  
external source, such as a charger.  
Ring Mute icon  Indicates muted ring tone. Warning Mute  
and Ring Mute icons displayed together indicate silent mode.  
Slow flashing green  
9p23 portable handset is in Standby mode (registered to  
a system), ready to place and  
Missed calls icon  Indicates unanswered calls.  
receive calls.  
Text Message icon  Indicates new text message.  
Voice Mail icon  Indicates new message.  
Rapid flashing green  
9p23 portable handset is in Talk mode or in use.  
Headset icon  Hands-free headset is attached.  
Battery Status icon  Shows relative charge level of battery.  
Solid black icon indicates full charge. Blinking empty icon  
indicates low charge.  
Indicator light  
Battery Charging icon  Indicates receipt of power from  
an external source, such as a charger. Blinking full icon  
indicates that charging is complete. Battery Charging icon  
appears in place of Battery Status icon.  
Multiple Line Appearance (MLA) icon  Indicates active line  
when system is configured for Enhanced Digital Integration  
or Mobility Server. MLA icon appears as 1,2,3, or 4  
depending on line in use and system configuration. Blinking  
MLA icon indicates line is on hold.  
Keypad Lock icon  Indicates keypad is locked.  
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Key Functions  
11  
Figure 4 1  
Left Soft Key  
Right Soft Key  
Off Hook key  
This blue key performs positive functions, including  
powering on the 9p23 portable handset. It also takes the  
handset off hook when pressed, providing a dial tone.  
• Press and hold to power the handset on.  
• Enter a telephone number and press to make a call.  
• Press to hear a dial tone before dialing.  
• Press to answer a call.  
Speakerphone Key  
Soft keys  
The 9p23 portable handset features soft keys which  
are used to select menu options and initiate handset  
functions. Press these keys to perform the function  
indicated by the text in the handset’s display.  
On Hook key  
The gray On Hook key performs negative functions,  
including powering off the 9p23 portable handset. It also  
puts the handset on hook when pressed to cancel a dial  
tone or end an active call (hang up).  
• Press and hold to turn the 9p23 handset off.  
• Press to end a call.  
Speakerphone key  
The gray speaker key initiates the Speakerphone  
function when the 9p23 portable handset is off hook.  
• Enables loudspeaker function during an active call.  
• Display will indicate that Speakerphone is active.  
Scroll key  
The black Scroll key performs the up and down scrolling  
function, allowing users to navigate through menu  
options that appear in the display.  
Figure 4 2  
Volume buttons  
Figure 4 3  
Alarm  
button  
Alarm button  
Use to quickly call a pre-defined number and/or send  
a data alarm* to the messaging system.The Alarm  
button also allows a long press to display Interactive  
Communication Services (ICS) templates.  
Mute  
button  
Staff Assist mode:  
Volume buttons  
• Press twice to activate the alarm. If a predefined alarm  
number is configured, the call with be placed in the  
loudspeaker mode.  
Adjusts earpiece and speaker volume. Press the top  
Volume button to increase volume and the bottom  
Volume button to decrease volume.  
In Speed Dial mode:  
Mute button  
• Press once to immediately activate the alarm. If a  
predefined alarm number is configured, the call will be  
placed in normal mode.  
Mutes the ring tone (see Figure 4.3).  
• Press to temporarily mute the ringer while receiving an  
incoming call.  
• Press to temporarily mute the microphone.  
Long Press:  
• Press and hold for approximately 2 sec. to display  
available ICS templates.  
*Software and hardware dependent.  
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Basic Operation  
12  
Re-dial  
Figure 5 1  
The 9p23 portable handset stores the last 20 numbers  
dialed. From the Standby mode display (see Figure 5.1),  
press the up arrow of the Scroll key twice to display the  
last number dialed or use the Scroll key to browse all  
dialed numbers on the list. Once the desired handset  
number is displayed, press the Off Hook key to dial the  
number.  
Power on  
Press and hold the blue Off Hook key.An audible tone  
The number may need to be edited before dialing. For  
instance, dialing9for an outside line.  
ascom  
is heard, and  
appears on the display. Once the  
handset is powered on, the Standby mode display is  
visible (see Figure 5.1).The System Indicator icon will be  
steady when the handset is locked to the system.  
Figure 5 2  
Power off  
Press and hold the gray On Hook key until a tone is  
sounded. Once the handset is powered off, the main  
Standby mode display is no longer visible.  
Place a call  
The handset must be powered on and locked to a  
system. Place a call using one of two methods:  
Retrieve messages  
Receipt of a message is indicated with a ring tone and by  
displaying a Text Message or Voice Mail icon.  
1. Press the Left Soft key to enter the menu.  
Option 1  
Press the Off Hook key to hear a dial tone, then dial the  
number.The number being dialed will appear in the  
display.  
2. Press the Left Soft key to select Messages.  
3. Use the Scroll key to choose from the Messages  
menu options: Inbox,Voice Mail, Send New Msg,  
Delete All, Options*.The active menu option is  
highlighted in brackets (see Figure 5.2).  
Option 2  
Dial the number, then press the Off Hook key.To erase an  
incorrectly entered digit while dialing, press the up arrow  
on the Scroll key.  
4. Use the Left Soft key to choose Select from the  
available options.This will present the function  
options for that item.  
End an active call  
To end an active call, press the On Hook key.  
Text messages  
Answer an incoming call  
1. An audible ring tone and the text message indicate  
when a new text message is received.  
Press the Left Soft key to choose Accept from the menu  
options displayed or press the Off Hook key.  
2. To read stored text messages, use the Left Soft  
key to select Inbox from the Messages menu.Text  
messages will be displayed in the order they were  
received. Use the up and down arrows of the Scroll  
key to view all text messages in the list.  
Decline an incoming call  
Press the Right Soft key to choose Decline from the  
menu options displayed.  
*Please see the Short Message Service (SMS) section for additional details.  
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Basic Operation  
1ꢀ  
Voice Mail options  
Recall a Phone Book entry  
When the 9p23 portable handset is programmed to  
access a Voice Mail system the option “Connect to Voice  
Mail” is presented (see page 30 for more information).  
Use the Left Soft key to select Menu press the Left Soft  
key to select Messages. Use the up and down arrows of  
the Scroll key to browse to Voice Mail, then use the Left  
Soft key to select this option.Connect to Voice Mail” will  
appear in the display. Press the Left Soft key to connect  
to the Voice Mail system and access messages.  
See page 32 for instructions on entering numbers into  
the 9p23 Phone Book.The following instructions assume  
that the user has already established Phone Book  
entries.  
To browse* the 9p23 handset Phone Book:  
Option 1  
When the handset is in Standby mode, use the Right Soft  
key to choose Search. Use the Left Soft key to select  
Browse, then use the up and down arrows of the Scroll  
key to browse backward or forward from any entry in the  
Local Phone Book. Once the desired name is displayed,  
press the Off Hook key to dial the number.  
Mute ring tone  
To Mute the ring tone when receiving an incoming call,  
press the Mute button (see Figure 4.3).Answer the  
muted incoming call by using the Left Soft key to choose  
Accept.  
Option 2  
Adjust speaker volume  
The Volume buttons on the left side of the handset adjust  
earpiece and speaker gain during a call.  
Use the Left Soft key to choose Menu, then use the down  
arrow of the Scroll key to scroll to the Phone Book menu.  
Use the Left Soft key to select the Phone Book menu,  
then use the Left Soft key to select the Search option  
from the menu options listed. Use the Left Soft key to  
select Browse and use the up and down arrows of the  
Scroll key to browse forward or backward from any  
entry in the Local Phone Book. Once the desired name is  
displayed, press the Off Hook key to dial the number.  
Pause dialing  
When it is necessary to dial a separate number or  
series of numbers to access an outside line or to dial  
a voice mail system password, the 9p23 allows for a  
pause between dialed digits. Use the down arrow of  
the Scroll key (a dashed line “ - “ will appear in the  
display) to establish a pause, which suspends dialing  
for approximately 2 sec. before sending the next series  
of tones. Once the digits are entered with the necessary  
pauses, press the Off Hook key to automatically dial the  
numbers and complete the call.  
Option 3  
Use the Left Soft key to choose Menu, then use the down  
arrow of the Scroll key to Scroll to the Phone Book menu.  
Use the Left Soft key to select the Phone Book menu,  
then use the Left Soft key to select the Search option  
from the menu options listed. Enter a name using the  
corresponding alpha characters on the keypad.A space  
character should separate the first name and last name.  
Then choose Confirm with the Left Soft key to display the  
handset number. Use the up arrow of the Scroll key to  
backspace or delete characters. Once the desired name  
is displayed, press the Off Hook key to dial the number.  
Low battery alert  
When the battery reaches its lowest  
operational power level, a “Battery Low”  
warning will flash on the display, the  
blinking Battery Status icon will appear  
and the indicator light at the top of the  
handset will flash red. Following this alert, the handset  
will automatically shut off in three minutes.To silence  
the audible low battery alert, press the Mute button.The  
Warning Mute icon will appear.  
*Can not browse the Central Phone Book.  
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Basic Operation  
1ꢁ  
Option 4  
Option 1  
Use the Left Soft key to choose Menu, then use the down  
arrow of the Scroll key to Scroll to the Phone Book menu.  
Use the Left Soft key to select the Phone Book menu,  
then use the Left Soft key to select the Search option  
from the menu options listed. Enter the first character  
of the name, with a space character separating the first  
and last name, then use the Left Soft key to choose  
Confirm.This will display the first name on the stored  
list beginning with that character. Use the up and down  
arrows of the Scroll key to view all the names beginning  
with that character on the list. Once the desired name or  
handset number is selected, press the Off Hook key to  
dial the number.  
Press the Off Hook key to dial.  
Option 2  
Use the Left Soft key to select in order to Edit or Delete  
the selected entry. (see page 32 for more information  
about editing Phone Book entries).  
Speed Dial  
See page 32 for instruction on how to set up and store  
Speed Dial numbers in the 9p23 portable handset’s Local  
Phone Book.  
Stored handset number entries can be assigned a Speed  
Dial number from 0 to 9. From Standby mode, use the  
keypad to enter the Speed Dial number, then press the  
Off Hook key to recall the memory entry. Use the Left Soft  
key to select Connect or press the Off Hook key again to  
dial the number in the display.  
Figure 6 1  
Mobile data services  
Mobile data services allow the 9p23 handset the ability  
to transmit mobile data to other wireless devices or  
systems.The user can select predefined Interactive  
Communication Services (ICS) templates from the  
following locations.  
Quick entry recall*  
To quickly access a number from the Local Phone Book  
while the handset is in Standby mode, press and hold  
the corresponding alpha key on the 9p23 keypad to  
access the list of names within the search function that  
begin with the character you pressed (see Figure 6.1).  
Use the up and down arrows of the Scroll key to access  
additional names or numbers on the list.  
ICS Menu  
From this menu, select the desired template and press  
Select.  
Alarm Button  
Continuously press the Alarm button for approximately 2  
sec. Scroll to select the desired ICS template and press  
Select.  
Once the desired name is selected:  
Option 1  
Press the Off Hook key to dial.  
Option 2  
Use the Left Soft key to select Options in order to Edit or  
Delete the selected entry.To access names or numbers  
beginning with a different character while within this  
menu, press (but do not hold) the corresponding alpha  
key on the handset keypad. Once the desired name is  
selected:  
*Only available for Local Phone Book.  
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Basic Operation  
1ꢂ  
Function  
Action  
Power the 9p23 portable handset on  
Press and hold  
Power the 9p23 portable handset off  
Place a call  
Press and hold  
Press , dial number, or dial number, then press  
Press , or use the Left Soft key to choose Accept  
Press  
Answer a call  
End a call  
Temporarily mute the ringer  
To restore ringer sound  
Press Left Soft key to select Menu, press  
Press Left Soft key to select Menu, press  
Press Left Soft key to select Menu or the down arrow of Scroll key  
Press lower side Volume button  
Enter main menu mode  
Decrease speaker volume during a call  
Increase speaker volume during a call  
Erase the last digit or letter entered  
Scroll through menus or menu settings  
Call the number shown in the display  
Re-dial the last number dialed  
Recall a number from memory  
Lock the keypad  
Press upper side Volume button  
Press up arrow of the Scroll key  
Press up or down arrows of the Scroll key  
Press  
Press up arrow of Scroll key twice  
Press up arrow of Scroll key once, then enter name  
Press Left Soft key to select Menu, then  
Press Left Soft key to select Menu, then  
Unlock the keypad  
Toggle between uppercase and lowercase text  
Toggle between numeric/alpha numeric text  
Press  
Press  
key during text entry mode  
key during text entry mode  
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Enhanced Digital Integration  
1ꢃ  
Standby mode  
Figure 7 1  
MLA Icon indicates line 1 is active.  
While in Standby mode, the MLA icon indicates which  
handset line will be active the next time the handset is used  
to place a call (see Figure 7.1).  
Select Line  
To select another line, use the Left Soft key to choose Menu.  
Use the Scroll key to navigate to the Settings menu, then  
press the Left Soft key to select.  
Figure 7 2  
In the Settings menu, use the Left Soft key to select Call  
Options, then use the Left Soft key to choose Select Line. Use  
the Scroll key to view available (idle) lines. Once the desired  
line is displayed, use the Left Soft key to choose Connect (see  
Figure 7.2).  
Answer a call  
An incoming call can be indicated by:  
• Audible ring tone  
• Display message  
• Flashing Off Hook icon  
• Lighted display  
• Flashing red light indicator  
• Vibration of handset  
Option 1  
Ignore the call  
Option 2  
Press the Off Hook key or the Left Soft key to select Accept.  
Option 3  
Pressing the Right Soft key to select Decline.  
Option 4  
Mute the call by pressing the Mute button.  
Option 5  
Use the Scroll key to review the state of all lines. Select an  
idle line to access a new line and generate a new dial tone.To  
answer an incoming call on another ringing line, press the Off  
Hook key or the Left Soft key to choose Accept.  
The options above also apply to call waiting.  
EDI configuration is applicable when there is a digital interface to a Nortel orAvaya Private Branch Exchange (PBX).Confirm with the system administrator that  
your installation supports enhanced features such as caller line ID and Multiple LineAppearance (MLA).To access features such as transfer, conference, hold,  
and reconnect, callback and cancel callback, please refer to the In Call Menu Options section of this guide.  
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Mobility Server  
1ꢄ  
Standby Mode  
Option 3  
When the 9p23 portable handset is in Standby mode, the  
MLA icon indicates which handset line will be active the  
next time the handset is used to place a call (see Figure  
7.1).  
Decline the call by pressing the Right Soft key to select  
Decline.  
Option 4  
Mute the call by pressing the Mute button.  
Select Line  
To select another line, use the Left Soft key to choose  
Menu. Use the up and down arrows of the Scroll key to  
Scroll to the Settings menu and use the Left Soft key to  
select this menu.  
Option 5  
Use the up and down arrows of the Scroll key to review  
the status of all lines. Selecting a non-ringing (idle) line  
will access a new line and generate a new dial tone.To  
answer an incoming call on another ringing line, press  
the Off Hook key or the Left Soft key to choose Accept.  
In the Settings menu, use the Left Soft key to select Call  
Options, then use the Left Soft key to choose Select Line.  
Use the up and down arrows of the Scroll key to view  
available (idle) lines. Once the desired line is displayed,  
use the Left Soft key to choose Connect (see Figure 7.2).  
The options above also apply to call waiting.  
Message waiting indication  
The 9p23 portable handset is capable of displaying  
a Voice Mail icon. In order for the Voice Mail icon to  
automatically disappear after listening to messages,  
voice mail must be accessed through the Mobility Server  
Personal Assistant feature.  
Answer a call  
An incoming call to the 9p23 portable handset can be  
indicated by any or all of the following:  
• Audible ring tone  
• Display message  
• Flashing Off Hook icon  
• Lighted display  
Consult your system administrator for more information  
on the PersonalAssistant feature.  
• Flashing red light indicator  
• Vibration of handset  
If Voice Mail is not accessed through the Personal  
Assistant feature of the MS, the Voice Mail icon will not  
automatically disappear.The Voice Mail icon must be  
manually removed by pressing #, 9,1, #, On, then Off.  
Option 1  
Ignore the call  
Option 2  
Answer the call by pressing the Off Hook key or the Left  
Soft key to select Accept.  
Mobility Server configuration is applicable when there is a PRI interface to the PBX. Confirm with the system administrator that the installation supports en-  
hanced features such as caller line ID and Multiple LineAppearance (MLA).To access features such as transfer, conference, hold, and reconnect, callback and  
cancel callback, please refer to the In Call Menu Options section of this guide.  
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In Call Menu Operation  
1ꢅ  
Depending on the system configuration, either Standard  
or Enhanced Digital, control of the In Call menu features  
may vary. Based on the current handset system, some  
In Call Menu Options may not be available. If the system  
configuration is for Mobility Server, please refer to page  
19.  
Callback  
Allows the 9p23 handset to notify users when an  
unavailable (busy) dialed number is available.  
Cancel Callback  
Disables the active callback function.  
PBX functions allows users to access features provided  
by the PBX (phone switch).These functions are available  
only when configured for the users 9p23 handset. See  
your system administrator for more information.  
Enhanced Digital Integration  
EDI configuration is applicable when there is a digital  
interface to a Nortel or Avaya PBX.The EDI In Call menu  
lets users access features during a call the same way  
as with the Standard system configuration. Since EDI  
may support up to four lines and allows for each line to  
be placed on hold, a blinking line appearance (1, 2, 3 or  
4) on the top left of the display indicates which line is on  
hold.  
The In Call Menu Right Soft key will appear as Transfer,  
which allows users to place the current call on hold, dial  
a second number or recall one from the Phone Book,  
talk to the other caller, and then confirm or cancel the  
transfer.  
The In Call menu allows users to control features during  
a call. In Call menu features are available only during an  
active call.To access the In Call menu press the Left Soft  
key to select Options and use the up and down arrows of  
the Scroll key to Scroll through the menus.  
Standard system configuration  
Standard system configuration is applicable to analog  
and T1 CAS interfaces to the PBX.  
The In Call menu allows users to control features during  
a call. Features are available only during an active call.To  
access the In Call menu press the Left Soft key to select  
Options and use the up and down arrows of the Scroll  
key to move through the menus.  
Select Line  
Allows users to select another line. If the system is not  
configured for the transfer function, Select Line is a Right  
Soft key function that appears as Line and Select Line  
will not appear in the Options list.  
Hook Flash  
Provides the user with a new dial tone. If the system is  
not configured for the transfer function, Hook flash is a  
Right Soft key function that appears as Flash and Hook  
flash will not appear in the Options list.  
Conference  
Allows users to place the present call on hold, dial  
another number and conference the calls together.  
Hold  
Conference  
Places an active call on hold.  
Allows users to place the present call on hold, dial  
another number and conference the calls together.  
Reconnect  
Allows users to reconnect to a call on hold.  
Hold  
Places an active call on hold.  
Callback  
Allows the 9p23 handset to notify users when an  
unavailable (busy) dialed number is available.  
Reconnect  
Allows users to reconnect to the call on hold.  
Cancel Callback  
Disables the active callback function.  
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In Call Menu Operation  
1ꢆ  
Mobility Server configuration  
Transfer  
Mobility Server configuration is applicable when there  
is a PRI interface to the PBX.The Mobility Server (MS) In  
Call menu allows users access to features during a call  
the same way as with the standard system configuration.  
Since MS configuration may support multiple lines and  
allows for each line to be placed on hold, a blinking line  
appearance on the top left of the display indicates which  
line is on hold.  
1. During an active call use the Right Soft key to select  
Transfer.  
2. Use the keypad to enter the handset number for the  
transfer.  
3. Use the Left Soft key to select Connect.  
4. Confirm or cancel by selecting the Left Soft key for  
Yes and the Right Soft key for No.  
The In Call menu allows users to control features during  
a call. In Call menu features are available only during an  
active call.To access the In Call menu press the Left Soft  
key to select Options and use the up and down arrows of  
the Scroll key to Scroll through the menus.  
Standard system configuration  
If the system is not configured for the transfer function,  
Hook Flash is a Right Soft key function that appears as  
Flash and Hook Flash will be unavailable.  
Mobility Server and Enhanced Digital Integration  
If the system is not configured for the transfer function,  
Select Line is a Right Soft key function that appears as  
Line and Select Line will be unavailable.  
Select Line  
Allows users to select another line. If the system is not  
configured for the transfer function, Select Line is a Right  
Soft key function that appears as Line and Select Line  
will not appear in the Options list.  
Hold  
A call may be placed on hold in one of two ways.  
Conference  
Allows users to place the present call on hold, dial  
another number and conference the calls together.  
Option 1 (Standard system configuration)  
1. During an active call, use the Left Soft key to select  
Options.  
Hold  
Places an existing call on hold.  
2. Use the Scroll key to browse to and select Hold. Use  
the Left Soft key to select this option and place the  
active call on hold.  
Reconnect  
Allows users to reconnect to a call on hold.  
3. Reconnect to a party placed on hold by pressing the  
Off Hook key.The user may alternately be presented  
with a dial tone and be required to use the Left Soft  
key to select Options.The user will then browse to  
Reconnect using the Scroll key, then use the Left Soft  
key to select.  
Callback  
Allows the 9p23 handset to notify users when an  
unavailable (busy) dialed number is available.  
Cancel Callback  
Disables the active callback function.  
Option 2 (EDI and MS System Configuration )  
1. During an active call, use the Left Soft key to select  
Options.  
2. Use the Scroll key to browse to Hold then use the Left  
Soft key to select this option and place the active call  
on hold.  
3. To reconnect to a party placed on hold, use the Left  
Soft key to select Connect.  
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In Call Menu Operation  
Menu Options  
20  
Conference  
Depending on configuration, some of the following  
features may not be available. Check with your system  
administrator to determine if your 9p23 portable handset  
is enabled for Limited or Full Menu support.  
Depending on system configuration, a conference call  
can be invoked in two ways.  
Option 1. Pre-conference  
Used with the EDI interface to Meridian and Avaya PBXs,  
and with all analog and T1 CAS PBX interfaces.  
1. During an active call use the Left Soft key to select  
Options.  
The following sections describe each of the 9p23  
portable handset menus and the settings available.The  
9p23 handset menus enable users to:  
• Store and recall handset numbers in memory  
• Retrieve voice mail messages  
• Read Text messages  
• Set up call features  
• Change ring tone and other sound settings  
• Change other handset settings  
2. Use the down arrow of the Scroll key to browse to  
Conference and use the Left Soft key to select this  
option.  
3. Use the keypad to enter the second handset number  
for the conference call.  
Open main menus  
4. Use the Left Soft key to select Connect to complete  
the conference call.  
To navigate and modify the menu settings, while the  
handset is in Standby mode, use the Left Soft key to  
select Menu to enter the Main menu navigation (see  
Figure 8.1). Use the up and down arrows of the Scroll  
key to Scroll through the Main menu structure. Use the  
Left Soft key to Select a Main menu option.The six menu  
options within the Main menu:  
• Interactive Communication Services  
• Messages  
• Call Info  
5. Use the Left or Right Soft keys to confirm or cancel  
the transfer by selecting the Left Soft key for Yes and  
the Right Soft key for No.  
Option 2. Post-conference  
Used with the EDI interface to Norstar and with the  
Mobility Server configuration.  
1. During an active call, use the Left Soft key to select  
Options.  
• Phone Book  
• Sound Setup  
2. Use the up and down arrows of the Scroll key to  
browse to Select Line, then use the Left Soft key to  
select this option.  
• Settings  
Each of these Main menu options contain submenus that  
enable the user to configure different functions.  
3. Use the up and down arrows of the Scroll key to  
select an idle line.  
4. Use the Left Soft key to select Connect.This will  
place the original call on hold.  
Figure 8 1  
5. Dial the telephone number of the second party.  
6. Once the call to the second party is connected, use  
the Left Soft key to select Options.  
7. Use the up and down arrows of the Scroll key to  
browse to Conference.  
Change handset settings  
Once the Main menu is opened, use the Left Soft key to  
Select a Main menu option.  
8. Use the Left Soft key to choose Select and connect  
all parties to the conference call.  
1. Use the up and down arrows of the Scroll key to  
browse through the list of submenu options.  
2. Use the Left Soft key to select the option displayed in  
brackets “< >” (see Figure 8.1)  
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Menu Options  
21  
Use the steps described previously to view and change  
handset settings in all menus.To exit any menu or  
submenu without changing settings use the Right Soft  
key to choose Back, Cancel or Save.  
Figure 9 2  
To change a handset setting within a menu or submenu,  
use the Left Soft key to Confirm or Save.Data Saved”  
may appear briefly in the display to indicate that handset  
settings were successfully changed. If no action is taken  
within 30 sec., the handset returns to Standby mode.  
8. Use the up and down arrows of the Scroll key to  
adjust ring volume.The display will indicate volume  
level by the length of the horizontal bar.As the  
different volume levels are selected, the handset will  
ring once at that volume level.  
Depending on configuration, some of the following  
features may not be available. Check with your system  
administrator to determine if your 9p23 is enabled for  
Limited or Full Menu support.  
9. Use the Left Soft key to choose Confirm once the  
desired ring volume level is selected.The display will  
then return to the previous menu.  
Use handset menus  
10. Use the Right Soft key to select Cancel to return to  
the previous menu option or press the On Hook key  
to exit the Sound Setup menu.  
Follow the steps below to change the ring volume  
settings on the 9p23 portable handset.  
1. While the handset is in Standby mode, use the Left  
Soft key to select Menu.  
Menu shortcuts  
2. Use the down arrow of the Scroll key until the Sound  
Setup option is displayed (see Figure 9.1).  
To quickly access Main menus, submenus and setting  
options, use the down arrow of the Scroll key when the  
handset is in Standby mode to open the Main menu.Then  
use the numeric keypad to enter the desired Main menu  
number, submenu number and menu setting number.  
Figure 9 1  
Example  
To adjust the 9p23 ring volume, press the following keys  
in this order:  
Down arrow on Scroll key  
Sound Profiles  
3. Use the Left Soft key to choose Select and enter the  
Sound Setup menu options.  
Activate  

4. Use the up or down arrows of the Scroll key until the  
Sound Profiles option appears in the display and use  
the Left Soft key to select this option.  
Normal Profile  
Ring Volume  

5. Use the up or down arrows of the Scroll key until the  
Customize option appears in the display and use the  
Left Soft key to select this option.  
For a complete list of menu and submenu numbers, see  
Full and Limited Menu overview sections of this guide.  
6. Use the Left Soft key to select Normal Profile from  
the options displayed, then again to choose Ring  
Volume.  
7. The ring volume control panel will appear in the  
handset’s display (see Figure 9.2).  
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Menu Overview  
22  
Full Menu  
ICS  
Msg Templates  
Add  
Edit  
Limited Menu  
ICS  
Msg Templates  
Add  
Edit  
In Call Mode  
Left Soft Key - options  
1. Select Line or Hook Flash  
2. Conference  
3. Hold  
4. Reconnect  
Settings  
Display  
Contrast  
Backlight  
Handset Name  
Language  
English  
French  
Delete  
Delete  
Right Soft Key - transfer  
Def.Alternates2  
Set Primary  
Set Secondary  
Def.Alternates2  
Set Primary  
Set Secondary  
Spanish  
Portuguese  
Time and Date  
Time Mode  
12 hour  
24 hour  
Off  
Date Mode  
Mmm dd  
mm-dd  
Messages  
Inbox  
Voice Mail  
Send New Msg2  
Delete All  
Options  
Voice Mail No.  
SMS Reminder  
Off  
30 sec  
1 min  
2 min  
5 min  
SMS Autodelete  
Invert Text  
Messages  
Inbox  
Voice Mail  
Send New Msg2  
Delete All  
Call Info  
Missed Calls  
Received No.  
Dialed No.  
dd Mmm  
dd -mm  
yymmdd  
mmddyy  
ddmmyy  
Off  
Phone Book  
Search  
KeyLock Options  
Auto Key Lock  
Set Password  
Call Options  
Select Line3  
Auto Answer  
Answer Options  
Select PUN  
Administration1  
Limit Menu  
Msg. Settings  
Dial Pause  
1 Second  
Call Info  
Missed Calls  
Received No.  
Dialed No.  
1 Hidden option  
Phone Book  
Search  
Add Number  
Delete All  
2 Administration configurable  
3 MLA enabled  
Memory Monitor  
2 Seconds  
3 Seconds  
WFDT4  
Prio. Interrupt  
Priority 1  
4 Wait For DialTone  
D Default setting  
Sound Setup  
Sound Profiles  
Activate  
Normal Profile  
Discreet Profile  
Customize  
Normal Profile  
Ring Volume  
C Custom, displayed in handset menu options as  
M Mute, displayed in handset menu options as  
Priority 2  
Alternates  
Indirect Send  
IMS Settings  
IMS Features  
Global P. Book  
ICS Menu  
Avail In Chrger  
Alarm Settings  
Alarm Type  
Press Once  
Press Twice  
Alarm No.  
Emergency Num.  
Large Font  
SMS + CLID  
None  
Key Sound  
Vibration  
Discreet Ring  
Discreet Profile  
Ring Volume  
Key Sound  
Vibration  
Discreet Ring  
Ring Melodies  
Internal Call: 1D 2 3 4 5 C M  
External Call: 1 2D 3 4 5 C M  
Callback: 1 2 3D 4 5 C M  
Messages: 1 2 3 4D 5 C M  
Voice Mail: 1 2 3 4 5 CD  
Speaker Vol.  
Attachment Vol  
M
ESMS Only  
CLID Only  
Speakerphone  
Headset Type  
Normal  
Industrial  
MkII headset type  
Type 1  
Type 2  
Type 3  
Type 4  
Tone Send  
Reset Defaults  
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Menu Descriptions  
2ꢀ  
Edit ICS templates  
1. Select Interactive Communication Services main  
menu, followed by Msg Templates then Edit.  
Some of the following features may not be available  
if the 9p23 portable handset is configured for Limited  
Menu. Check with the system administrator to learn  
whether the handset is configured for Limited or Full  
Menu support. For details on Limited Menu Options see  
the Limited Menu section of this guide.  
2. Select the ICS template you would like to edit.  
3. Follow the Add ICS templates directions above to edit  
the selected template.  
Interactive Communication Services  
The Interactive Communication Services allows the 9p23  
handset the ability to originate predefined data templates  
to other wireless devices and associated groups.  
Delete ICS templates  
1. Select Interactive Communication Services main  
menu, followed by Msg Templates then Delete.  
2. Select the ICS template you would like to delete.  
Add ICS templates  
1. Select Interactive Communication Services main  
menu, followed by Msg Templates then Add.  
3. The handset will prompt the user to confirm template  
deletion. Select Confirm to delete the selected  
template.  
2. The handset will prompt the user to enter the  
template’s menu label.This is the label that is visible  
in the ICS menu. Enter the appropriate text and press  
Confirm.  
Activate ICS templates  
Note: the template user prompts will be dependant on  
the template configuration.  
3. The handset will prompt the user to enter the  
template’s text entry prompt.This is the prompt  
that is shown to the user at text entry mode when  
the ICS template is selected for activation. Enter the  
appropriate text and press Confirm.  
1. Select ICS main menu.  
2. Select the desired ICS template to activate and press  
Select.  
3. Follow the configured prompts to complete the  
template activation.  
4. The handset will prompt the user to enter the  
template’s destination prompt.This is the prompt  
that is shown to the user at destination entry mode  
when the ICS template is selected for activation.  
Enter the appropriate text and press Confirm.  
Figure 10 1  
5. The handset will prompt the user to enter the  
default message.This is the default message that  
is transmitted when the ICS template is activated.  
Enter the appropriate text and press Confirm.  
6. The handset will prompt the user to select whether  
the text entered at activation should start in numeric  
mode. Select the appropriate setting and press  
Confirm.  
Messages Menu  
Organizes all messaging options, including text  
messaging and voice mail access.  
Inbox  
The added template will be available in the ICS menu.  
Lists previously received text messages. Each item  
identifies the index number of a specific message, the  
time the message was received, the current status of  
the message and the beginning of the message content.  
Read any of the messages within the list by pressing the  
Left Soft key to choose Open.  
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Menu Descriptions  
2ꢁ  
Once a message has been read the status indicator  
will change from ‘N’ representing a new message to ‘R’  
(see Figure 10.2) indicating that the message has been  
read. In the instance where a number identified within  
the message was called, the status indicator would  
change to ‘C’ indicating the entry was called. See the  
Short Message Service section of this guide for more  
information about message status indicators.  
Options  
Access and modify messaging settings.  
Voice Mail No.  
Configures the access number to connect to any Voice  
Mail system with dial-up capability. Numbers can be  
stored using the Left Soft key to select Save.  
SMS reminder  
Offers different interval options for setting the reminder  
tones while a message remains unread: 30 sec, 1 min., 2  
min. and 5 min.The Off setting will disable the reminder  
option. Use the up and down arrows of the Scroll key to  
browse to the desired interval options, then use Left Soft  
key to confirm.  
Figure 10 2  
SMS auto delete  
This configuration automatically deletes older messages  
upon receipt of a new messages.When SMS Auto Delete  
is off, the maximum number of messages stored by  
the handset is 15 — new messages received will be  
rejected.  
Voice Mail  
Allows access to a predefined Voice Mail number.Voice  
Mail access can be established by using the Left Soft key  
to select Connect from within the Voice Mail menu upon  
establishing a Voice Mail access number. See the Voice  
Mail No. option under the Options submenu.  
Figure 10 4  
Send New Msg  
Transmit text messages to other wireless devices  
defined in the system.When this option is selected, the  
user is prompted to enter the message text then press  
Confirm, then enter the destination and press Confirm.  
The user may press Back at any time to return to the  
previous menu.  
DeleteAll  
Removes all read messages from the message log list.  
Use the Left Soft key to confirm this option and delete all  
read messages (see Figure 10.3).  
InvertText  
Figure 10 3  
Inverts incoming messages in the display (see Figure  
10.4). Use the up and down arrows of the Scroll key to  
select On or Off.The selected option will blink on the  
display. Use the Left Soft key to confirm (see Figure 10.5).  
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Menu Descriptions  
2ꢂ  
Call Info  
Option 1  
Missed calls  
Use the Left Soft key to select Browse and the Scroll key  
to peruse the entries in the Local Phone Book. Once the  
desired name is displayed, press the Off Hook key to dial.  
View a list of Missed calls.The Missed calls icon will  
appear in the display.The Missed calls display shows  
an index number identifying the entry (up to 20 entries),  
the time or date the call was received, and the telephone  
number of the caller.  
Can not browse the Central Phone Book.  
Option 2  
Received No.  
Enter names using the keypad (use the up arrow of the  
Scroll key to backspace, then delete characters).A space  
character should separate the first and last name.Then  
use the Left Soft key to select Confirm.With the Central  
Phone Book activated, the display will read “Retrieving  
Data”. Use the Scroll key to browse the entries, then  
press the Off Hook key to dial the number once the  
desired name is displayed.  
View the last 20 telephone numbers of calls received and  
answered. Opening the received number display shows  
an index number identifying the entry (up to 20 entries),  
the time or date the call was received, and the handset  
number of the caller. Use the Scroll key to browse the  
numbers, press the Off Hook key to dial.  
Dialed No.  
Allows users to view the last 20 numbers dialed. Opening  
the dialed number display shows an index number  
identifying the entry (up to 20 entries), the time or date  
the call was received, and the telephone number of the  
caller. Use the up and down arrows of the Scroll key to  
browse this list, then press the Off Hook key to dial the  
desired number.  
Add Number  
Allows entry of names and handset numbers into the  
9p23 Local Phone Book and assign a corresponding  
Speed Dial number. Each number may be up to 24 digits  
long and each name can be up to 12 characters in length.  
1. Select Add Number in the Phone Book menu. Use  
the keypad to enter the name to be associated with  
the added telephone number. Press the Left Soft key  
to confirm. Enter the telephone number to be added  
and press the Left Soft key to confirm.  
Figure 10 5  
2. Select the Speed Dial number or select ‘-’ to store  
the entry without a Speed Dial number. Use the Left  
Soft key to confirm and store the entry (see Figure  
10.7). If an entry cannot be stored, the handset will  
give an audible tone and display “Memory Full”.  
Figure 10 6  
Figure 10 7  
Phone Book menu  
Search  
The 9p23 portable handset offers a Local and a Central*  
Phone Book (see Figure 10.6) capable of storing entered,  
dialed and received numbers, plus caller ID information  
for missed calls. Use the Left Soft key to select the  
Search function from the Phone Book menu to search for  
specific names stored in the Phone Book.  
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Menu Descriptions  
2ꢃ  
DeleteAll  
Central Phone Book entries are only available when  
Deletes all user-defined entries from the Local Phone  
Book. Select Delete All from the Phone Book menu, then  
press the Left Soft key to confirm.  
configured by the system administrator. Entries cannot  
be edited or deleted and are indicated by the Locked icon  
below the name.  
Memory Monitor  
This percentage represents memory used for personal  
Phone Book entries.  
Figure 11 1  
Helpful hints for using the 9p23 Phone Book menu  
Prefix Edit  
The Missed Calls, Received No., Dialed No. and Re-dial  
lists support prefix editing. Use the keypad to enter new  
digits, such as a prefix needed to dial an outside line, to  
the front of the displayed number. Press the Off Hook  
key to call the number, or use the Left Soft key to choose  
Save to add the number to the Phone Book.  
Sound Setup menu  
Configures ring melodies, ring volumes, vibrate settings,  
speaker volumes and microphone gains.  
Edit a Phone Book entry  
Add, replace or delete digits and letters to entries stored  
in the 9p23 Local Phone Book.  
Sound Profiles  
Normal Profile or Discreet Profile activation:  
Option 1  
1. Select Search in the Phone Book menu.  
From Standby mode, press the Speakerphone key,  
then use the Scroll key to navigate to Normal Profile or  
Discreet Profile. Use the Left Soft key to confirm.  
2. Enter a name and use the Left Soft key to select  
Confirm to display the corresponding entry. Browse  
other entries by pressing the Scroll key.  
Option 2  
3. Press the Left Soft key to choose Options, scroll to  
Edit then choose Select.  
From the Sound Setup menu select Sound Profiles, then  
use the Left Soft key to select Activate. Use the Left  
Soft key to select Normal Profile or Discreet Profile (see  
Figures 11.2 and 11.3).  
4. Use the keypad to add letters at the end of the name.  
5. To replace letters within the name, press the up  
arrow of the Scroll key to erase letters, then enter the  
new letters.  
Figure 11 2  
Figure 11 3  
6. Press the Left Soft key to confirm and save changes  
or to accept the current entry.  
Delete a Phone Book entry  
1. Select Search in the Phone Book menu.  
2. Enter a name and press the Left Soft key to select  
Confirm. Use the Scroll key to browse other memory  
entries.  
3. Press the Left Soft key to choose Options then select  
Delete.The display will prompt “Delete Entry?” Press  
the Left Soft key to select Confirm.  
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Menu Descriptions  
2ꢄ  
Customize  
AttachVol.  
From the Sound Setup menu select Sound Profiles,  
then use the Scroll key to browse to Customize. Use  
the Left Soft key to select Option. Under Normal Profile  
or Discreet Profile, use the Left Soft key to select the  
following options:  
Allows users to select the volume of optional handsfree  
accessories such as a headset. Use the up and down  
arrows of the Scroll key to adjust speaker volume.The  
display will indicate volume level by the length of the  
horizontal bar.  
RingVolume  
Adjusts ring volume by using the up and down arrows of  
the Scroll key.The display will indicate volume level by  
the length of the horizontal bar.As the different volume  
levels are selected, the handset will ring once at that  
volume level. Once the selection is made use the Left  
Soft key to confirm.  
Figure 11 4  
Key Sound  
Allows users to choose whether the keypad buttons click  
or are silent when used. Use the Scroll key to select On or  
Off.The selected option will blink on the display. Once the  
selection is made use the Left Soft key to confirm.  
Settings Menu  
The Settings menu allows users to configure general and  
custom Settings for the 9p23 portable handset. From  
within the settings menu, use the Left Soft key to select  
Display, Language,Time and Date, Keylock Options or  
Call Options.  
Vibration  
Enables or disables vibration for incoming calls and  
messages. Use the Scroll key to select On or Off.The  
selected option will blink on the display. Once the  
selection is made use the Left Soft key to confirm.  
Display  
Contrast  
Adjusts the brightness of the display characters. Use the  
Scroll key to adjust the contrast level, indicated by the  
length of the horizontal bar.As levels are selected, the  
display will change to the corresponding setting. Select  
the desired contrast by pressing the Left Soft key to  
confirm.  
Discreet Ring  
Enables a quieter, discreet ring tone. Use the Scroll key  
to select On or Off.The selected option will blink on the  
display. Once the selection is made use the Left Soft key  
to confirm.  
Backlight  
Ring Melodies  
Configures the display to illuminate when the handset  
is in use, or remain off at all times. Use the Scroll key to  
select On or Off, which will blink when selected. Use the  
Left Soft key to confirm.  
Allows selection of ring tones. Each call type can be  
assigned a unique pattern or can be muted. Ring patterns  
are demonstrated as users scroll through the selections.  
See the Custom Ring Tones section of this guide for more  
information.The available call types are Internal Call,  
External Call, Callback, Messages and Voice Mail.  
Handset Name  
Allows entry or changing of the handset display name.  
In Standby mode, this name appears on the left side of  
the display.  
SpeakerVol.  
Allows users to adjust the earpiece volume. Use the up  
and down arrows of the Scroll key to adjust speaker  
volume.The display will indicate volume level by the  
length of the horizontal bar.Volume can also be adjusted  
during a call by using the side Volume buttons (see  
Figure 4.2).  
Language  
Selects display language: English, French, Spanish and  
Portuguese. Use the Scroll key to select a language, then  
press the Left Soft key to confirm.  
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Menu Descriptions  
2ꢅ  
Time and Date  
Answer Options  
Time Mode  
Configures the 9p23 to answer incoming calls by  
pressing any key except On Hook. Use the Scroll key to  
toggle between Any and Normal, which will blink when  
selected. Use the Left Soft key to confirm (see Figure  
11.6).  
Configures the time format. Use the Scroll key to browse  
the time formats, then the Left Soft key to confirm.  
Date Mode  
Configures date format. Use the Scroll key to browse the  
date formats, then the Left Soft key to confirm.  
Select PUN (Personal User Number)  
Allows selection of eight possible pre-programmed  
Keylock Options  
Opens a submenu for the following options:  
extensions.A’ sets the handset to automatically use the  
first valid extension.  
Auto Keylock  
Administration  
Locks the keypad if the handset is idle for one minute.  
Configures settings and user options and restores factory  
default settings.Access the Administration menu from  
Standby mode, using the keypad to enter 266344 (CON-  
FIG), followed by the down arrow of the Scroll key. Once  
the CONFIG code is entered, the Administration menu is  
active (see Figure 12.1).This menu is only available to the  
system administrator.  
Set Password  
Sets a 4 digit password required to unlock the handset.  
Call Options  
Select Line  
Allows selection of available lines for outgoing call. Use  
the Scroll key to browse available lines, then use the Left  
Soft key to confirm.  
Figure 12 1  
AutoAnswer  
Configuration to automatically answer incoming calls  
when headset is attached. Use the Scroll key to toggle  
between the On and Off options, which blink when  
selected. Use the Left Soft key to confirm. (see Figure  
11.5).  
To access the Administration menu options, while in  
Standby mode, use the Left Soft key to select Menu then  
use the Scroll key to browse to the Settings menu, then  
select with the Left Soft key. Use the Scroll key to browse  
to Administration, then select with the Left Soft key.A  
submenu with the following options will appear:  
Figure 11 5  
Limit Menu  
Allows configuration of the Limited Menu Options.  
Figure 11 6  
Msg Settings  
Allows configuration of the following options:  
Dial Pause. Configures commands for pauses or delay  
(“- “) between digits of text messages. Options are  
1 sec., 2 sec. and dial tone. Use the Left Soft key to  
confirm.  
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Menu Descriptions  
2ꢆ  
Prio. Interrupt. Overrides muted ringer for an incoming  
priority one or two message. Prio. Interrupt has the  
following sub menus:  
Figure 13 1  
Priority 1. Sets the priority interrupt for incoming  
priority one messages. Select ON or OFF by using the  
Scroll key and press Confirm to accept.  
Figure 13 2  
Priority 2. Sets the priority interrupt for incoming  
priority two messages. Choose ON or OFF by using the  
Scroll key and press Confirm to accept.  
Alternates  
Determines the visibility of Def.Alternates under the ICS  
menu. Choose ON or OFF by using the Scroll key and  
press Confirm to accept.  
Alarm Settings  
AlarmType. Configures the Alarm button for either Press  
Once or Press Twice. Use the Left Soft key to select an  
option (see Figure 13.1 and 13.2).  
Indirect Send  
Enables the ability to send new text messages by the  
Send New Msg option to the messaging system instead  
of directly to the defined wireless device. Select ON or  
OFF by using the Scroll key and press Confirm to accept.  
Press Once. Automatically dial a pre-defined number  
when the Alarm button is pressed once.  
PressTwice. Automatically dial a pre-defined number  
and communication in loudspeaker mode when the  
Alarm button is pressed twice. If headset is in use,  
loudspeaker is disabled.  
This feature must be enabled by anAscom Support  
specialist.  
IMS Settings  
Allows modification of the following options:  
Alarm No. Programs internal or external number dialed  
when the Alarm button is pressed. Number must conform  
to handset system dialing requirements. Use the Left Soft  
key to save.  
IMS Features. Sets the visibility and functionality of  
mobile-originated IMS features.The default setting is  
OFF if an IMS is not configured. Select ON or OFF by  
using the Scroll key and press Confirm to accept.  
Emergency Num. Sets the Emergency Handset Number,  
activating a data Alarm transmission to the messaging  
system. Select Emergency Num in the Alarm Settings  
menu, enter the number and press the Left Soft key to  
choose Save.  
Global P. Book. Enables access to the Central Phone  
Book. Using the Scroll key, select ON or OFF and press  
Confirm to accept.  
ICS Menu (Interactive Communication Services)  
Enables access to the ICS Menu. Select ON or OFF using  
the Scroll key and press Confirm to accept.  
Large Font  
Displays incoming Caller ID and/or messaging in a larger  
(12 pt.) text size. Display text size reverts to the default  
size (8 pt.) for all other functions. Options are SMS, CLID,  
None, ESMS Only and CLID Only. Use the Left Soft key  
to confirm the desired selection or use the Scroll key to  
select On or Off. Use the Left Soft key to confirm.  
Avail In Chrger. Enables the handset to notify the  
messaging system that it is absent when placed in  
charger. Select ON or OFF using the Scroll key and press  
Confirm to accept.  
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Menu Descriptions  
Limited Menu description  
ꢀ0  
Consult with your system administrator to determine  
Limited Menu or Full Menu configuration.  
Figure 13 3  
The Limited Menu configuration provides users with  
Limited Menu items as defined by the site administrator.  
Default items are Messages, Call Info and Phone Book.  
Use the Left Soft key to choose Menu, then the Scroll key  
to browse menu options and the Left Soft key to select.  
Figure 13 4  
Figure 14 1  
Figure 14 2  
Figure 14 3  
Figure 13 5 9p23 MkII headset matrix  
Setting Manufacturer  
Characteristics  
Type 1 Ascom #F150068  
Type 2 GN Netcom #2120  
Type 3 Starkey #T300  
Input/output gain  
Input/minimal output gain  
Input attenuation, significant  
output gain  
Type 4 David Clark #H6090 Noise canceling, minimal input  
attenuation, significant output gain  
Figure 13 6  
Speakerphone  
Use the Scroll key to toggle between On or Off, which will  
blink when selected (see Figure 13.6). Use the Left Soft  
key to confirm.  
Headset type  
Configures Normal or Industrial headset compatibility.  
See figure 13.5 for headset matrix.  
Tone Send  
Enables generation of DTMF tones. Use the Scroll key to  
toggle between On or Off, which will blink when selected.  
Use the Left Soft key to confirm.  
Reset Defaults  
See page 27 for a list of default settings.*Reset  
defaults* Ok?” is displayed (see Figure 13.4). Use the  
Left Soft key to confirm.  
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Short Message Service  
ꢀ1  
Consult with your system administrator to determine  
support for short text messages.  
Message status indicator  
The 9p23 portable handset stores up to 15 text  
messages.The newest message is labeled “1”. Use  
the Scroll key to browse additional stored messages.  
Message status is indicated with the letters C, D, N,  
or R (see Figure 14.4).  
Managing text messages  
Upon receipt of a text message, use the Left Soft key  
to select Options or use the Right Soft key to close the  
message. If no action is taken, messages are stored  
and the text message icon appears. If the SMS reminder  
option is activated, an audible message notification tone  
will sound periodically until the message is opened.To  
retrieve stored text messages, follow the steps below.  
Figure 14 4  
Date of Message  
Message Status Indicator  
Memory Position  
1. From Standby mode, use the Left Soft key to choose  
Menu, displaying the Messages menu.  
C =Called D =Deferred  
N =New R =Read  
2. Use the Left Soft key to select Inbox.  
The newest messages are displayed first  
(see Figure 14.1 and 14.2).  
3. Use the Scroll key to preview other messages, which  
appear in the order they were received.  
4. To display a selected message, use the Left Soft key  
to choose Open (see Figure 14.3).  
5. Use the Scroll key to view the entire message. When  
the message is open, these options are available:  
Option 1. Use the Left Soft key to select Options. Use  
the Scroll key to browse to Delete, then use the Left  
Soft key to confirm.  
Option 2. The Right Soft key closes the message.  
6. Use the Right Soft key to select Close and return to  
the Messaging menu options.  
Dial a number within a text message  
To dial a handset number that is displayed within the text  
message follow the steps below.  
1. Open the message then use the down arrow of the  
Scroll key to browse to and select the number to be  
dialed.The number will blink in the display.  
2. Once the desired number is blinking in the display  
press the Off Hook key to dial the number.  
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Advanced Nurse Call System Integration  
ꢀ2  
Advanced Nurse Call System Integration (ANCSI)  
Some of the following features may not be available,  
depending on how the 9p23 portable handset is  
configured. Check with your system administrator for  
additional information.  
Priority ringing when Off Hook  
The message delivery notification while a user is off hook  
mimics the ring patterns listed above using audible tones  
in the speech path.The ability to assign these priority  
levels is available for all types of ANCSI messages.  
The 9p23 portable handset can be configured to  
integrate with a nurse call system (NCS) for healthcare  
environments.  
Callback  
With ANCSI, the 9p23 portable handset allows call back  
to patient station functionality.When the 9p23 portable  
handset receives an ANCSI message, caregivers can  
follow the options below.  
Receive a nurse call message  
When the 9p23 portable handset receives a nurse call  
message, caregivers can choose from different options  
depending on the NCS and the way it is configured.When  
the NCS does not support call back to patient station,  
the 9p23 portable handset handles the nurse call as a  
normal text message.When received, the new message  
is automatically displayed. (For more information, see the  
Managing Text Messages section of this user guide).  
Option 1  
Use the Left Soft key to choose Talk.This option will  
enable the user to make a voice connection to the  
NCS intercom in the patient’s room. Once there is an  
established voice connection to the patient room, the  
caregiver can assign pre-defined services via the NCS  
using the keypad numbers 1-6, or end the call by using  
the Right Soft key to select Release.  
Priority ringing  
The 9p23 portable handset allows nurse call systems  
to include a priority code, which can cause messages  
of higher priority to interrupt those of lower priority.  
Previously unread messages with a higher priority will  
also be listed first in the stored messages log. Each of the  
three priority levels has a distinct tone associated with it:  
Option 2  
The call can be escalated to the pre-assigned secondary  
caregiver by using the Right Soft key to select Backup  
and forward the message to a backup caregiver, when  
the primary caregiver is unavailable or unable to respond  
to the patient call.  
High priority (Code Message)  
Option 3  
The message notification tone continues for 2 minutes  
before returning to the Idle mode.The pause between  
tones is 5 sec.The tone repeats 12 times before the  
handset reverts to the Idle mode and the text message  
icon is displayed.  
The caregiver can select Close by using the down arrow  
of the Scroll key to close a message without calling the  
room.  
Medium priority (StaffAssistance)  
The message notification tone continues for 2 minutes  
before returning to the Idle mode.The pause between  
tones is set to 10 sec.The tone repeats 8 times before  
the handset reverts to the Idle mode and the text  
message icon is displayed.  
Low priority (General Call)  
The message notification tone continues for 1 minute  
before returning to the Idle mode.The pause between  
tones is set to 15 sec.The tone repeats 3 times before  
the handset reverts to the Idle mode and the text  
message icon is displayed.  
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Advanced Nurse Call System Integration  
ꢀꢀ  
Retrieve a stored nurse call message  
When unread nurse call messages are available, the Text  
Message icon will appear.  
Figure 15 1  
Figure 15 2  
Figure 15 3  
From Standby mode, use the Left Soft key to select  
Menu. In the Messages menu, use the up and down  
arrows of the Scroll key to Scroll to Inbox, then use the  
Left Soft key to Select this option. Use the up and down  
arrows of the Scroll key to preview the list of stored  
messages. Use the Left Soft key to select Open to view  
the entire message.  
When the message is open, use the Left Soft key to  
select Options (see Figure 15.1), and use the up and  
down arrows of the Scroll key to Scroll to Delete,  
CallBack or Backup. Use the Left Soft key to Select the  
desired option (see Figure 15.2).  
Message Status Indicator  
Memory Position  
Date of Message  
Delete  
Enables caregivers to delete the stored message. Use the  
Left Soft key to select Confirm and delete the message.  
C =Called D =Deferred  
N =New R =Read  
Callback  
Enables caregivers to make a voice connection via the  
NCS intercom in the patient’s room. Use the Left Soft key  
to Select this option.  
Backup  
Enables caregivers to forward the message to an  
assigned secondary caregiver. Use the Left Soft key to  
Select this option.  
Nurse call log  
The 9p23 portable handset will store up to 15 nurse call  
messages. Unread messages are displayed in order of  
priority. Previously read messages are displayed in the  
order received.The display will also indicate the status of  
the message with the letters  
C, D, R or N. (see Figure 15.3).  
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Custom Ring Tones  
ꢀꢁ  
Default melodies  
Internal Call: Fur Elise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2e2D2e2D2e2D2e2b2d2c3a7  
External Call:Tchaikovsky piano concerto. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2G2f2D4C5f2D5F2f2c2C4A7  
Call Back: House rhythm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e3-1a1e1a1e3-1a1e1-2g2  
Messages: door bell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2a1-1e3-3b  
Voice Mail: short loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1f1G1F1G1f1G1F1G  
Examples of bell sounds  
Twin Tone 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0e0c0e0c0e0c  
Twin Tone 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0g0b0g0b0g0b  
Rolling Slow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2c2e2g2c2e2g  
Rolling Quick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0c0e0g0c0e0g  
Loop Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0c0d0e0f0g0c0d0e0f0g  
Loop Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0g0f0e0d0c0g0f0e0d0c  
Examples of melodies  
Rock’n Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2e2C2a2F2d2a2g2e2a2F2d2a  
Blues Rhythm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3d4g3F3d5-3-3a3c3a3c3d3  
Toccata in D-minor (Bach) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0g0f5g4g0f0D0d0c4b5c  
Nabucco (slave choir). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3F3e4d4a4d3d3c3e4g3g  
Wein,Weib, und Gesang. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2a3b3C4d3e3f4F3g2F2e3d3a  
Nutcracker (Fairy dance) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2g2e3g3F3D3e4d4c2b2d3c4b  
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Problems You Can Solve  
ꢀꢂ  
Problems and possible solutions  
The handset does not turn on  
Recharge or replace the battery, then remove and  
reinsert the battery.  
Figure 16 1 - Display messages and explanations  
The handset is unable to register to the system. If the problem  
persists, notify the system administrator.  
The handset doesn’t ring for incoming calls  
Check the Sound Setup menu to ensure the handset  
is not set for discreet profile. Check the ring volume to  
ensure it has not been set for the lowest setting.  
Battery power is low. When the handset shuts off, replace the  
battery with a fully charged battery, or use an alternate power  
source such as a desktop charger.  
The handset becomes warm during calls  
It is normal for the handset to feel slightly warm during  
extended calls.  
The battery doesn’t charge to full capacity  
Try a different battery.  
The handset does not recognize any base station, or the signal is  
too weak to make a call. Try again when closer to a base station  
or turn the handset off then on. If the problem persists, notify the  
system administrator.  
No tones when pressing keys during a call  
Key sound is turned off by default. If audible tones  
are desired, check the key sound setting in the Sound  
Profiles submenu.  
Audible alert through headset when the battery is low  
The battery low alert indicates the battery is reaching  
the end of its charge. Do not attempt to make calls at this  
time.Turn the handset off and replace the battery.  
The text message memory is full and AutoDelete is turned  
off. Delete some messages or turn AutoDelete on (For more  
information, see Messaging menu, page 30).  
For additional information or to purchase accessories in the U.S., call 1-877-71ASCOM (1-877-712-7266)  
Download from Www.Somanuals.com. All Manuals Search And Download.  
© 2005 Ascom Corporation  
Ascom Wireless Solutions Inc.  
598 Airport Blvd, Suite 300  
Morrisville, NC 27560, USA  
ascomwireless.com  
Produced in the United States of America  
09-05  
All Rights Reserved  
The Ascom logo is a trademark of Ascom Corporation in  
the United States, other countries or both. Other company,  
product and service names may be trademarks or service  
marks of others.  
Ascom Wireless Solutions (AWS) is the Americas’ market  
leading provider of on-site wireless communication solu-  
tions, bringing smart integration to existing systems which  
enables greater freedom of movement, better service and  
increased safety in the workplace. Ascom on-site wireless  
solutions make existing systems work smarter through  
the integration of complementing, not competing, tech-  
nologies. Because Ascom is not limited to one particular  
technology, the Ascom solution analysts can customize  
unique solutions to meet an organization’s needs, helping  
to create a road map for the long-term goal of an all-digital,  
wireless facility.  
Based in Research Triangle Park, North Carolina, AWS is a  
part of the Swiss Ascom Group, an international solution  
provider with comprehensive technological know-how spe-  
cializing in Wireless Solutions (high-value on-site  
communications solutions) and Security Solutions (applica-  
tions for security, communication, automation and control  
systems for infrastructure operators, public security  
institutions and the U.S. army).  
AWS01103 r9  
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