GE Water System GNPR40L User Manual

ge.com  
Safety Information . . . . . . . . . . . . . . . . .2  
Water Softening  
System  
Installation Instructions . . . . . . . .3–15  
Step-by-step instructions . . . . . . . . . . . .6–15  
Operating Instructions  
Breaking a salt bridge . . . . . . . . . . . . . . . . .17  
Cleaning the injector and screen . . . . . . . .17  
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16  
Water softener system . . . . . . . . . . . . .16–17  
Owner’s Manual &  
Installation Instructions  
Models GNPR40L, GNPR48L  
Care and Cleaning . . . . . . . . . . . . . . . . .18  
Troubleshooting Tips . . . . . . . . . . .19–21  
Advanced Programming . . . . . . .22–23  
Advanced Troubleshooting . . . .24–27  
Consumer Support  
Checking the Brine Draw  
and Refill Function . . . . . . . . . . . . . . . . . . . . .30  
Consumer Support . . . . . . . . . . . .Back Cover  
Control Valve Diagram/Parts . . . . . . . .31, 33  
Flow Diagrams . . . . . . . . . . . . . . . . . . . .28–29  
Systems Diagram/Parts . . . . . . . . . . . .32, 33  
Warranty (U.S.) . . . . . . . . . . . . . . . . . . . . . . . .34  
Warranty (Canada) . . . . . . . . . . . . . . . . . . . .35  
Water Meter . . . . . . . . . . . . . . . . . . . . . . . . . .30  
Write the model and serial  
numbers here:  
Model # ________________  
Serial # ________________  
To find these numbers, lift the  
cover and look on the rim  
below the control panel.  
215C1173P030 49-50218-1 04-07 JR  
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Installation Water Softening System  
Models GNPR40L and GNPR48L  
Instructions  
Questions? Call 800.GE.CARES (800.432.2737) or Visit our Website at: ge.com  
WARNING:  
Read entire manual. Failure to follow all guides and rules could cause personal  
injury or property damage.  
• Check with your state and/or local public works department for plumbing codes. You must follow their  
guides as you install the Water Softening system.  
NOTE: Failure to comply with these installation instructions will void the product warranty, and the  
installer will be responsible for any service, repair or damages caused thereby.  
BEFORE BEGINNING INSTALLATION  
Read these instructions completely and carefully.  
IMPORTANT INSTALLATION  
RECOMMENDATIONS (CONT.)  
WARNING:  
Do not use with water  
IMPORTANT Save these instructions  
that is microbiologically unsafe or of unknown  
quality without adequate disinfection before or  
after the system. The water should be tested  
periodically to verify that the system is  
performing satisfactorily.  
for local inspector’s use.  
IMPORTANT Observe all governing  
codes and ordinances.  
Note to Installer – Be sure to leave these  
instructions with the Consumer.  
Note to Consumer – Keep these instructions  
for future reference.  
• Proper installation is the responsibility of the  
installer.  
• Product failure due to improper installation  
is not covered under the Warranty.  
IMPORTANT INSTALLATION  
RECOMMENDATIONS  
In the Commonwealth of Massachusetts,  
Plumbing Code 248 CMR shall be adhered to.  
Consult with your licensed plumber.  
• Use only lead-free solder and flux for all sweat-  
solder connections, as required by state and  
federal codes.  
• Connect the softener to the main water supply  
pipe before or ahead of the water heater.  
DO NOT RUN HOT WATER THROUGH THE  
SOFTENER. Temperature of water passing  
through the softener must be less than 100°F.  
3
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Installation Instructions  
UNPACKING AND INSPECTION  
WHERE TO INSTALL THE SOFTENER  
Be sure to check the entire softener for any  
shipping damage or missing parts. Also note  
damage to the shipping cartons. Contact the  
transportation company for all damage and loss  
claims. The manufacturer is not responsible for  
damages in transit.  
• Place the softener as close as possible to a  
sewer drain, or other acceptable drain point  
or standpipe.  
• It is recommended to keep outside faucets  
on hard water to save soft water and salt.  
• Do not install the softener in a place where it  
could freeze. Freeze damage is not covered by  
the warranty.  
Small parts needed to install the softener are  
packaged either in a bag or box. To avoid loss  
of the small parts, keep them packaged until you  
are ready to use them. Be sure not to discard  
components hidden in packaging.  
• Do not install the softener where it would block  
access to the water heater or access to the main  
water shutoff.  
• Put the softener in a place where water damage  
is least likely to occur if a leak develops. The  
manufacturer will not repair or pay for water  
damage.  
TOOLS AND MATERIALS REQUIRED  
FOR INSTALLATION  
• Teflon tape  
• A 120-volt electric outlet is needed to plug in the  
included transformer. The softener has a 10-foot  
power cable. If the outlet is remote (up to 100  
feet), use 18 gauge wire to connect. Be sure the  
electric outlet and transformer are in an inside  
location, to protect from wet weather. Be sure  
the outlet is unswitched to prevent accidental  
shutoff.  
• Razor knife  
• One adjustable wrench  
• 1/2vinyl/pvc drain line (the length required will  
be determined by your specific location)  
• Additional tools may be required if modification  
to home plumbing is necessary.  
• If installing in an outside location, you must  
take the steps necessary to assure the softener,  
installation plumbing, wiring, etc., are as well  
protected from the elements (sunlight, rain, wind,  
heat, cold), contamination, vandalism, etc., as  
when installed indoors. Outdoor installation is  
not recommended, and voids the warranty.  
• In and out fittings included with the softener  
are 1copper adapters. You should maintain  
the same, or larger, pipe size as the water supply  
pipe, up to the softener inlet and outlet. Then,  
use the necessary adapters to connect the  
water supply to the 1copper adapters.  
• Use the included bypass valve to install the  
softener. The bypass valve allows you to turn off  
water to the softener for servicing, but still have  
water pressure in the house pipes.  
Keep the softener out of direct sunlight.  
The sun’s heat may distort non-metallic  
parts and may damage the electronics.  
• Use appropriate fitting/pipe material (i.e., copper,  
brass, galvanized or CPVC) to connect the 1″  
copper adapters to the house plumbing.  
• If a rigid valve drain is needed to comply with  
plumbing codes, you can buy the parts needed  
to connect a 1/2copper tubing or plastic pipe  
drain.  
• Clean nugget or pellet water softener salt is  
needed to fill the brine tank.  
4
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Installation Instructions  
PLAN HOW YOU WILL INSTALL  
THE SOFTENER  
WARNING:  
Use only lead-free solder and  
flux to prevent lead poisoning.  
You must first decide how to run the inlet and outlet  
pipes to the softener. Look at the house main water  
pipe at the point where you will connect the softener.  
Is the pipe soldered copper, glued plastic or  
See Typical Installation Illustration. Use this as a guide  
when planning your particular installation. Be sure  
to direct the incoming hard water supply to the  
softener valve inlet fitting. The valve is marked  
IN and OUT.  
threaded galvanized? What is the pipe size?  
TYPICAL INSTALLATION ILLUSTRATION  
OPTIONAL 3-VALVE BYPASS  
INSTALLATION ILLUSTRATION  
Hard water  
Hard water to  
Hard water to  
outside faucets  
Hard water  
outside faucets  
Soft  
water  
12V  
transformer  
Soft  
water  
Outlet  
valve  
120-volt  
outlet  
12V  
transformer  
Bypass  
valve  
120-volt  
outlet  
Inlet  
valve  
Pipe coupler  
Union nut  
Pipe coupler  
Union nut  
Adapter  
Brine line  
OUTLET  
Adapter  
Brine line  
OUTLET  
Brine  
tank cover  
Brine  
tank cover  
SALT  
GOES  
HERE  
NOTE: See  
Drain Hose  
Connections  
section.  
SALT  
GOES  
HERE  
3-Valve Bypass  
System  
For soft water  
service:  
Brinewell  
Brinewell  
• Open the inlet  
and outlet  
valves  
Fig. 2  
Fig. 1  
CROSSOVER  
CROSSOVER  
Use if water supply flows  
from the left. Include single  
or 3-valve bypass.  
Use if water supply flows  
from the left. Include single  
or 3-valve bypass.  
• Close the  
bypass valve  
For bypass hard  
water:  
Soft  
water  
Soft  
water  
• Close the inlet  
and outlet  
Hard  
water  
valves  
Hard  
water  
• Open the  
bypass valve  
To softener  
inlet  
To softener  
inlet  
From  
softener  
outlet  
From  
softener  
outlet  
5
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Installation Instructions  
BEFORE YOU BEGIN  
• Turn off the gas or electric supply to the water  
heater, in the possibility that the water heater  
may be drained while draining pipes.  
OPERATION  
To bypass the Water Softener with the bypass  
valve, rotate the handles clockwise so they are both  
perpendicular to the flow path of the inlet and  
outlet water stream, as shown below.  
• Turn off the water supply to pipes to be cut and  
drain the house water pipes.  
• Open both hot and cold faucets at the lowest  
location possible.  
1 INSTALL BYPASS VALVE  
• Make sure there is a gasket secured inside the  
inlet and outlet union nuts of the bypass. Then  
assemble the union nut to the valve inlet and  
outlet, hand-tightening both union nuts  
To return to the conditioned water or service  
position, rotate the handles counterclockwise so  
they are parallel to the flow path of the inlet and  
outlet water stream, as shown below.  
simultaneously. It is not necessary to lubricate or  
use sealant on the rubber gaskets or union nuts.  
Outlet  
union nut  
Bypass valve  
Gaskets  
Outlet  
Inlet  
union nut  
Inlet  
• Insert copper adapters through union nuts.  
Place the rubber gaskets into the union nuts and  
assemble to bypass valve. It is not necessary to  
lubricate or use sealant on rubber gasket or  
union nuts.  
2 MOVE THE SOFTENER ASSEMBLY  
INTO INSTALLATION POSITION  
Before sliding softener in position, be sure the  
installation surface is level and smooth. Sharp  
objects under the tank may puncture it. If needed,  
place the tank on a section of 3/4thick (minimum)  
plywood. Then, place shims under the plywood as  
needed to level the softener. Slide softener into  
position.  
Inlet  
Copper  
Outlet  
adapters  
Union nut  
Gasket  
Union nut  
Copper  
adapters  
Outlet  
Inlet  
6
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Installation Instructions  
3 PLUMB “IN” AND “OUT” PIPES  
TO AND FROM SOFTENER  
4 CONNECT AND RUN THE VALVE  
DRAIN HOSE (CONT.)  
• Locate the other end of the hose at a suitable  
drain point (floor drain, sump, laundry tub, etc.)  
that terminates at the sewer. Check and comply  
with local codes.  
CAUTION:  
Observe all of the following  
cautions as you connect inlet and outlet  
plumbing. See Typical Installation Illustration.  
• BE SURE INCOMING HARD WATER SUPPLY IS  
DIRECTED TO THE SOFTENER VALVE INLET PORT.  
If house water flow is from the right, use a  
plumbing crossover as shown in Typical  
Installation Illustration.  
• With the softener in place, determine the  
correct length of piping required to connect the  
household plumbing to the 1copper adapter  
on the softener. Test fit all connections.  
• Tie or wire the hose in place at the drain  
point. High water pressure will cause it to whip  
during the back-wash and fast rinse cycles of  
regeneration. Also provide an air gap of at least  
1-1/2between the end of the hose and the  
drain point. An air gap prevents possible  
siphoning of sewer water into the softener,  
if the sewer should “back-up.”  
The water softener will not work if water cannot  
exit this hose during regeneration.  
NOTE: The softener must not support the home’s  
plumbing in the vertical direction. Secure the  
inlet and outlet pipes to the wall/ceiling using pipe  
clamps or straps. Be certain the home’s plumbing  
does not exert any force on the softener bypass.  
• Remove softener from installation space.  
• Disconnect copper adapters and union nuts from  
bypass valve.  
• Reconnect copper adapters with union nuts  
and gaskets in place to home plumbing. Before  
soldering adapters, slide union nuts and gasket  
away from area being soldered. NOTE: Torch heat  
will damage plastic parts.  
• Elevating the drain hose may cause back  
pressure that could reduce the brine draw during  
regeneration. If raising the drain line overhead is  
required to get to the drain point, measure the  
inlet water pressure to the softener first. For inlet  
pressures between 20 and 50 psi, do not raise  
higher than 8above the floor. For inlet pressure  
above 50 psi, the drain line may be raised to a  
maximum height of 14.  
• Support inlet and outlet plumbing in some manner  
(use pipe hangers or clamps) to keep the weight  
off of the valve fittings.  
STANDPIPE  
• Slide softener back into position.  
• Make final connections to the bypass valve.  
Valve  
drain  
hose  
LAUNDRY TUB  
4 CONNECT AND RUN THE VALVE  
DRAIN HOSE  
• Check that drain port on valve body has white  
tape on it. If not, apply Teflon Tape to threads  
prior to installing the valve drain fitting.  
Tie or  
wire hose  
SUMP  
in place  
112air gap  
• Connect valve drain fitting to valve drain port.  
Tighten connection with a wrench.  
FLOOR DRAIN  
• Connect 1/2diameter drain hose (not provided)  
to the valve drain fitting. Tighten connections with  
wrench.  
Valve drain  
hose connection  
7
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Installation Instructions  
5 INSTALL THE BRINE TANK  
7 INSTALL GROUNDING WIRE  
OVERFLOW AND HOSE  
AND CLAMPS  
• Connect overflow drain hose to fitting on side of  
brine tank.  
IMPORTANT: A copper or galvanized house cold  
water pipe is often used to ground electrical outlets  
in the home. Grounding protects you from  
electrical shock. The water softener may have  
broken this ground path. To restore connection,  
install UL approved grounding hardware or 6-gauge  
copper wire across the softener valve, tightly  
clamped, using UL approved grounding clamps at  
both ends as shown. Zinc clamps should not be  
used on copper plumbing. Grounding hardware is  
not provided with the unit. It may be purchased  
separately from your local hardware store.  
• Locate the other end of the hose at the drain  
point. DO NOT ELEVATE this hose higher than the  
elbow on the brine tank.  
IMPORTANT: DO NOT TEE OVERFLOW HOSE TO  
VALVE DRAIN HOSE.  
NOTE: This drain is for safety only. If the cabinet  
(brine tank) should over-fill with water, the excess is  
carried to the drain.  
NOTE: Clean copper pipe and ends of wire with  
emery paper. Bare wire is recommended. If insulated  
wire is used, it should be stripped 3/4at each end  
before cleaning with emery paper.  
Hose  
adapter  
To valve  
inlet  
Do not connect to  
valve drain hose.  
Ground  
Clamp  
Overflow  
drain hose  
To acceptable  
drain  
From  
valve  
outlet  
6 BRINE TUBING CONNECTION  
Connect brine tube to clear air check assembly on  
the main valve:  
Valve  
assembly  
Brine tube  
connection  
Brine tubing  
• Route brine tube through 1hole in brine tank  
above hose adapter.  
• Connect tubing to 90° fitting on top of float  
assembly. Press in firmly to fully seat in fitting.  
To valve  
assembly  
Brine tube  
connection  
Float  
assembly  
Brine tube  
8
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Installation Instructions  
START-UP RINSING PROCEDURE  
(BYPASS VALVE IS OPTIONAL)  
1 OPEN WATER SUPPLY  
4 RUN THE WATER  
With the plumbing, drain line and overflow  
connections completed, slowly open the water  
supply, allowing the lines to pressurize.  
After the 20-minute purge cycle, manually advance  
the main gear to the backwash cycle and allow to  
run for a minimum of 10 minutes.  
NOTE: The optional bypass should still be in bypass  
mode as shown.  
After 10 minutes during the backwash cycle, open  
both the inlet and outlet valves on the bypass to the  
fully opened position.  
NOTE: When advancing the main gear manually  
while under water pressure, it is normal for the gear  
to encounter resistance as the valve chambers  
depressurize. If resistance occurs, pause five  
seconds to allow the valve to depressurize  
before advancing to the next step.  
Outlet  
Inlet  
2 ADVANCE THE CONTROL VALVE  
With the transformer unplugged, manually advance  
the control valve by depressing the drive gear and  
rotating the main system gear to the purge position  
(see Step 4).  
Advance the gear in the counterclockwise direction  
only. Damage will occur if advanced in the opposite  
direction.  
5 FILL BRINE TANK  
3 PURGE THE SYSTEM  
After the ten-minute backwash cycle, manually  
advance the control valve to the brine refill position  
for ten minutes, allowing water to flow into the  
brine storage tank.  
Slowly open the inlet valve (only) on the bypass  
valve to the half-opened position, allowing the  
system to pressurize. It is normal to hear air  
blowing to the drain during this procedure.  
Once the air clears and water begins to run to  
the drain, open the inlet valve (only) to the full open  
position and allow the water to run to the drain in  
purge for a minimum of 20 minutes.  
Once water begins to flow into the tank, fill the  
brine tank with a minimum of 80 lbs. of salt pellets.  
Outlet  
Inlet  
9
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Installation Instructions  
6 ADVANCE CONTROL VALVE TO  
SERVICE POSITION  
8 INSTALL 9V BATTERY FOR BATTERY  
BACKUP FEATURE (CONT.)  
After the ten-minute  
To install a battery:  
refill time, manually  
advance the control  
valve to the service  
position.  
1. Remove the control valve cover.  
2. The battery pocket is located in the upper left  
corner of the control as shown.  
3. Connect the battery, matching up negative and  
positive posts.  
7 CONNECT TO ELECTRICAL POWER  
• The softener works on 12 volt-  
60Hz electric power. The  
4. Insert battery into holder located on the back of  
the control panel. Make sure terminal wires are  
routed away from the valve gears.  
included transformer changes  
standard 120-volt AC house  
Connect  
power to 12 volts DC. Connect  
transformer  
9 INJECTOR SELECTION  
transformer to control panel.  
Plug is located on the bottom  
left of the control panel. Plug  
the transformer into a 120-  
volt outlet only. Be sure the  
outlet is always live so it can  
not be switched off by mistake.  
to control  
panel  
• The injector is critical to the proper flow through  
the resin tank during the regeneration cycle. The  
injector supplied with the unit from the factory is  
applicable to installations with supply water  
pressure up to 70 psi.  
• If supply water pressure is greater than 70 psi,  
injector assembly WS15X10059 should be  
installed.  
8 INSTALL 9V BATTERY FOR BATTERY  
BACKUP FEATURE  
Your softening system has a battery backup feature  
that allows the control to continue monitoring  
water flow and maintain the proper time of day  
during short power outages. The control uses a  
standard 9-volt battery (not supplied).  
Water Pressure  
20–70 psi  
Injector  
5 bumps  
4 bumps  
Part Number  
WS15X10060  
WS15X10059  
70–125 psi  
Injector  
Injector cap  
During a power outage, the display will be turned  
off and the motor will not run, but the control will  
continue to monitor water flow and time. If power is  
out and a regeneration is needed, the regeneration  
will be delayed until power is restored. If power is  
lost during the regeneration, the control will resume  
the regeneration when power is restored.  
While batteries may  
last for over a year, it  
is recommended that  
you replace the  
battery every year.  
During an interruption in power supply, a typical  
new 9-volt alkaline battery provides approximately  
40 hours of power for the control.  
If there is a power outage, after power is restored,  
verify that the time in the control is correct. If it is,  
system is OK. If time is incorrect, set the correct  
time in the control and replace the 9-volt battery.  
If system has been without power for over 24  
hours, initiate an immediate regeneration cycle  
by pressing the REGEN button.  
10  
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Installation Instructions  
PROGRAMMING THE CONTROL  
PROGRAMMING THE CONTROL  
SET PRESENT TIME OF DAY  
PM Indicator  
light  
The green indicator lights up next to the name of  
the active control setting.  
Press UP  
DAY.  
or DOWN  
button to select TIME OF  
Pressing the DOWN  
button displays the settings  
in order. By continuing to press the DOWN  
1. Press the SET button. The display will show the  
button, the settings start over, beginning with the  
time of day. Pressing the UP  
settings in reverse order.  
time of day with the minutes blinking.  
button displays the  
2. Press UP  
or DOWN  
button to set. The UP  
button advances the digit; the DOWN button  
moves the digit in reverse.  
To change the settings, press the SET button on  
the top right. A digit on the display will start to flash.  
If you want to change this number, press the UP  
button to increase the number or the DOWN  
button to decrease the number.  
When the number is correct, press the LEFT  
button. The digit to the right will stop flashing and  
the next digit to the left starts flashing. You can only  
change the flashing number.  
When the number is correct, press the LEFT  
button. The digit to the right will stop flashing and  
the next digit to the left starts flashing.  
If the present time is between noon and midnight,  
be sure PM indicator light is on. If the present time is  
between midnight and noon, be sure PM indicator  
light is off.  
To skip the number without changing, press the LEFT  
button. When you reach the far left digit, press  
To change AM/PM, advance the far left digit. The  
digit will alternate between 0 and 1. As the digit  
alternates, the PM light will turn on and off.  
the LEFT  
NOTE: If you press and hold either the UP  
DOWN button for more than 1 second, the  
button to return to the digit on the right.  
or  
NOTE: Each press of an UP  
or DOWN  
button  
flashing number will increase or decrease at ten  
counts per second.  
changes the digit by one minute. Holding the button  
changes the digit at a rapid rate.  
You can only change the flashing digit. Continue  
changing numbers until you reach the desired  
setting. Press the SET button. The numbers stop  
flashing and the control accepts the new settings.  
After approximately 30 seconds, the control starts  
alternating the display between TIME OF DAY and  
CAPACITY.  
3. When the present time is correct, press SET to  
accept.  
NOTE: If the new setting is not accepted because it  
was outside the allowable range, the old value will  
be displayed. Refer to the table guides for correct  
settings.  
11  
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Installation Instructions  
TIME OF REGENERATION  
SALT PER REGEN AND CAPACITY  
The system has a default setting of 2:00 a.m.  
These two settings are required to provide the most  
efficient operation of the system in your installation.  
To change:  
Salt efficiency is improved by regenerating part of  
the capacity. For example, the GNPR40 has 37,100  
grains of capacity. It is more efficient to regenerate  
20,000 grains of capacity more frequently than  
waiting and regenerating the complete 37,100  
grains.  
• Use the UP  
or DOWN  
button to select a new  
time for regeneration.  
• Use procedure in SET PRESENT TIME OF DAY.  
• Press the SET button to accept.  
GNPR40L  
30  
TOTAL WATER HARDNESS  
Water hardness is the hardness of the supply water  
to the house in grains per gallon. The system has a  
default setting of 25 grains/gallon.  
25  
20  
15  
10  
5
A water test should be performed at the time  
of installation to determine your water hardness  
(grains/gallon). You can get the grains per gallon  
(gpg) hardness of your water supply from a water  
analysis laboratory. If you are on a municipal  
supply, call your local water department. If your  
report shows hardness in parts per million (ppm),  
simply divide by 17.1 to get the equivalent number  
of grains per gallon.  
0
0
10  
20  
30  
40  
50  
Capacity (1,000 grains)  
GNPR48L  
30  
25  
20  
15  
10  
5
To change:  
• Use the UP  
or DOWN  
button to select total  
water hardness.  
0
• Press the SET button.  
0
10  
20  
30  
40  
50  
• Change the digits by using the UP , DOWN  
or LEFT button.  
Capacity (1,000 grains)  
• Press the SET button to accept.  
Both SALT PER REGEN and CAPACITY are  
determined based on the chart on page 13.  
FOR CALIFORNIA INSTALLATIONS:  
• California regulations require the control setting  
to yield 4,000 grains of capacity per pound of salt.  
To meet these requirements, the SALT PER REGEN  
and CAPACITY must be set no higher than  
indicated below:  
Model  
Capacity Default Salt Default  
GNPR40L  
GNPR48L  
16.5 KGr  
15.2 KGr  
4.0 lbs  
3.6 lbs  
12  
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Installation Instructions  
SYSTEM CAPACITY INPUTS  
SALT PER REGEN AND CAPACITY (CONT.)  
NOTE: Both SALT PER REGEN and CAPACITY inputs  
must be based on the SYSTEM CAPACITY INPUTS  
CHART.  
Example  
CAPACITY (x 1,000)  
of Lbs of Salt  
req. per regen  
GNPR40L  
14.140  
15.5  
16.5  
19.0  
22.0  
24.0  
24.440  
25.6  
27.9  
30.0  
31.9  
33.6  
35.1  
36.4  
37.140  
N/A  
GNPR48L  
3.0  
3.6  
4.0  
5.0  
6.0  
7.0  
7.5  
8.0  
9.0  
10.0  
11.0  
12.0  
13.0  
14.0  
15.0  
16.0  
17.0  
18.0  
19.0  
20.0  
21.0  
22.0  
23.0  
24.0  
25.0  
26.0  
27.0  
28.0  
N/A  
How to determine correct salt dosage and  
capacity:  
15.248  
15.5  
18.0  
21.0  
23.5  
24.3  
25.0  
26.148  
30.0  
31.5  
33.0  
34.0  
35.2  
36.0  
37.0  
38.0  
39.8  
41.0  
41.5  
42.0  
43.0  
44.0  
45.2  
45.9  
46.5  
47.2  
48.948  
The correct salt dosage and capacity are determined  
based on the family size and water hardness. Use the  
following procedure and example:  
• Daily Water Usage = number of persons in  
household x 80 gallons  
For a family of 3  
Daily Water Usage = 3 x 80 = 240 gallons/day  
• Water Hardness – have the water tested or call  
your local water company. For this example, 20  
grains is assumed.  
• Calculate total grains used per day =  
gallons/day x hardness = grains/day  
240 gallons/day x 20 grains = 4,800 grains/day  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
• Water softener should be set to regenerate every  
5 days.  
Req Capacity = 5 days x 4,800 grains/day = 24,000  
• Use SYSTEM CAPACITY INPUT table to select  
capacity and determine lbs of salt per regeneration.  
For GNPR40 use setting at 24,000 grains.  
• Program the control:  
Capacity: 24,000 grains  
Lbs of Salt: 7.0  
If water supply has a high level of sediment or iron,  
set system to regenerate every 3 days:  
40GNPR40L certified capacity at salt setting  
48GNPR48L certified capacity at salt setting  
• Use the UP  
PER REGEN.  
or DOWN  
button to select SALT  
NOTE: The 3.0 lbs salt setting (GNPR40L) and the  
3.6 lbs salt setting (GNPR48L) are certified using  
the 5 bump injector. The 7.5 lbs (GNPR40L), 15 lbs  
(GNPR40L), 9 lbs (GNPR48L) and 18 lbs (GNPR48L)  
are certified using the 4 bump injector.  
• Press the SET button.  
• Use the UP , DOWN  
select SALT PER REGEN amount.  
and LEFT  
buttons to  
• Press the SET button to accept.  
• Use the UP  
or DOWN  
button to select  
CAPACITY.  
• Press the SET button.  
• Use the UP , DOWN  
select correct capacity.  
and LEFT  
buttons to  
• Press the SET button to accept.  
13  
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Installation Instructions  
NORMAL OPERATION  
ERROR CODES  
The control will cycle between TIME OF DAY and  
CAPACITY about every 10 seconds, as indicated by  
the green indicator light.  
This system continuously monitors itself and  
displays an error message if it detects something  
wrong. This typically happens when the valve has  
not advanced through the regeneration cycle  
properly.  
Capacity in Normal Operation mode is the gallons  
of water available until the next regeneration cycle.  
When an error is detected, the display shows the  
letters “Err” with a number from 1 to 4. The table on  
page 24 describes each error, the cause of the error  
and the solutions.  
During a regeneration cycle, the control will cycle  
between TIME OF DAY and REGEN TIME REMAINING.  
REGEN TIME REMAINING is the number of minutes  
until the regeneration cycle is complete.  
To clear the error from the display, press any button  
on the control. If the error still exists, the control will  
display the error message again after 30 seconds.  
MANUAL REGENERATION  
Occasionally you may find it necessary to initiate a  
manual regeneration. This is done by pressing the  
REGEN button on the front of the display. When you  
press the REGEN button, the control performs a full  
regeneration of the water conditioner immediately.  
SOUNDS YOU WILL HEAR  
During the regeneration cycle, the softener makes  
several sounds. These sounds are normal.  
• Clicking sound – This occurs as the valve assembly  
advances. It is the opening and closing of the  
valve ports.  
In the event the system is allowed to run out  
of salt, it will be necessary to run “Back to Back”  
regenerations. This can be done easily by pressing  
the REGEN button one time, waiting at least one  
minute and pressing the REGEN button again.  
• Harmonic sound – As the valve transitions  
between cycles in regeneration, a high-pitched  
harmonic noise may be heard for a few seconds.  
NOTE: The second regeneration will begin  
• Water flow sound – In the backwash and purge  
portions of the regeneration, water flow is very  
high – 2–3 gpm. This is required to flush the tank  
of accumulated minerals and sediments.  
immediately after the first is completed.  
“Back to Back” regenerations are necessary if full  
exhaustion occurs due to low regenerate levels or  
system malfunction. The system works on a highly  
efficient proportionate-brining method. When the  
system is not aware of the lack of proper regenerate  
(salt), a larger portion of the resin bed becomes  
exhausted.  
REGEN  
button  
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Installation Instructions  
SANITIZING PROCEDURES  
To complete the installation, do the following  
4. If, after sanitization, water from the house  
faucet tastes salty or has a slight color, this is a  
preservative from the resin tank. Turn on the cold  
soft water faucets and drain for a few minutes or  
until clear.  
sanitizing procedures.  
Care is taken at the factory to keep your water  
softener clean and sanitary. Materials used to make  
the softener will not infect or contaminate your water  
supply and will not cause bacteria to form or grow.  
However, during shipping, storage, installation and  
operation, bacteria could get into the softener. For  
this reason, sanitizing as follows is suggested when  
installing.  
NOTE: When the sanitizing regeneration is over,  
all remaining bleach is flushed from the conditioner  
and your house COLD water supply is fully soft  
immediately. However, your water heater is filled  
with hard water and as hot water is used, it will refill  
with soft water. When all the hard water is replaced  
in the water heater, hot only and mixed hot and cold  
water will be fully soft. If you want totally soft water  
immediately, after the above regeneration, drain the  
water heater until the water runs cold.  
NOTE: Sanitizing is recommended by the  
Water Quality Association for disinfecting.  
1. Be sure to complete all installation steps, including  
programming the control.  
2. Pour about 3/4 oz. (112 tablespoons) of common  
5.25% unscented household bleach (Clorox, Linco,  
Bo Peep, White Sail, Eagle, etc.) into the brinewell.  
Refer to illustration on page 5.  
WARNING:  
If you do drain the water  
heater, use extreme care as the hot water could  
cause burns. Turn the water heater off prior to  
draining.  
3. IMPORTANT: Press and hold for 3 seconds the  
faceplate REGEN button to start an immediate  
regeneration. The indicator light will alternate  
between TIME OF DAY and REGEN TIME  
REMAINING. The bleach will be drawn  
through the water softener, and out the drain.  
This process takes approximately 3 hours.  
1412  
GNPR40L  
GNPR48L  
SPECIFICATIONS/DIMENSIONS  
Resin Tank Size  
C
L
10x44″  
1.25 ft3  
0.35 gpm  
2.8 gpm  
15x40″  
350 lbs  
34°  
12x48″  
1.50 ft3  
Resin Volume  
Refill Controller  
0.35 gpm  
Backwash Controller  
2.8 gpm  
15x40″  
350 lbs  
34°  
47″  
50″  
44  
4014″  
Brine Tank  
Size  
Capacity  
Min.  
Operation Temperature  
Max.  
100°F  
100°F  
15″  
10″  
1514″  
Flow Rate  
15.2 gpm  
15.0 psi  
4.0 gpm  
18.0 gpm  
15.0 psi  
3.5 gpm  
Pressure Drop  
C
L
Maximum Flow to Drain  
These systems conform to WQA NSF/ANSI 44 for the specific capacity claims as verified and substantiated by test data.  
Testing was performed using pellet grade sodium chloride as the regenerant salt.  
*
** Efficiency rating is valid only at the lowest stated salt dosage. These softeners were efficiency rated according to  
WQA NSF/ANSI 44.  
*** Extent of iron removal may vary with conditions. The capacity to reduce clear water iron is substantiated by WQA  
test data. State of Wisconsin requires additional treatment if water supply contains greater than 5 ppm clear water  
iron. Use of Diamond Crystal® Red•Out® or Super Iron Out® will improve iron removal. Refer to Cleaning Iron Out  
of the Water Softening System section.  
5114″  
5414″  
48  
4014″  
15″  
12″  
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About the water softener system.  
Service  
When the water softening system is providing  
soft water, it is called “Service.” During service,  
After a period of time, the resin beads become  
coated with hard minerals and they have to be  
hard water flows from the house main water pipe cleaned. This cleaning is called regeneration. The  
into the water softening system. Inside the water regeneration cycle is started at 2:00 AM (factory  
softening system resin tank is a bed made up of  
thousands of tiny, plastic resin beads. As hard  
water passes through the bed, each bead  
attracts and holds the hard minerals. This is  
called ion-exchanging. It is much like a magnet  
attracting and holding metals. Water without  
hard minerals (soft water) flows from the water  
softening system and to the house pipes.  
setting) by the water softening system control,  
and consists of five stages or cycles. These are  
FILL, BRINING, BRINE RINSE, BACKWASH and  
FAST RINSE.  
Automatic Hard Water Bypass During Regeneration  
For emergency needs, hard water is available  
to the home during the regeneration cycles.  
However, you should avoid using HOT water  
because the water heater will fill with the hard  
water.  
Fill  
Backwash  
Salt dissolved in water is called brine. Brine is  
needed to clean the hard minerals from resin  
beads. To make the brine, water flows into the  
salt storage area during the fill stage.  
During backwash, water travels up through  
the resin tank at a fast flow rate, flushing  
accumulated iron, dirt and sediments  
from the resin bed and to the drain.  
Brining  
Fast Rinse  
During brining, brine travels from the salt storage  
area into the resin tank. Brine is the cleaning  
agent needed to remove hard minerals from the  
resin beads. The hard minerals and brine are  
discharged to the drain.  
Backwash is followed by a fast flow of water  
down through the resin tank. The fast flow  
flushes brine from the bottom of the tank,  
and packs the resin bed.  
After fast rinse, the water softening system  
returns to soft water service.  
The nozzle and venturi create a suction to move  
the brine, maintaining a very slow rate to get the  
best resin cleaning with the least salt.  
Brine Rinse  
After a pre-measured amount of brine is used,  
the brine valve closes. Water continues to flow in  
the same path as during brining, except for the  
discontinued brine flow. Hard minerals and brine  
flush from the resin tank to the drain.  
16  
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Breaking a Salt Bridge  
Push tool into salt  
bridge to break  
Sometimes, a hard crust or salt bridge forms in  
the salt storage area. It is usually caused by high  
humidity or the wrong kind of salt. When the salt  
bridges, an empty space forms between the  
water and salt. Then salt will not dissolve in the  
water to make brine.  
1–2″  
If the brine tank is full of salt, it is hard to tell  
if you have a salt bridge. Salt is loose on top, but  
the bridge is under it. The following is the best  
way to check for a salt bridge.  
Pencil  
mark  
Salt should be loose all the way to the bottom of  
the tank. Take a broom handle or like tool, and  
carefully push it down into the salt, working it up  
and down. If the tool strikes a hard object (be  
sure it’s not the bottom or sides of the tank), it’s  
most likely a salt bridge. Carefully break the  
bridge with the tool. Do not pound on the walls  
of the tank.  
Salt  
Salt  
bridge  
Broom  
handle  
Water level  
If the wrong kind of salt made the bridge, take it  
out. Then fill the tank with nugget or pellet salt  
only. In humid areas, it is best to fill with less salt,  
more often to prevent a salt bridge from forming.  
Cleaning the Injector and Screen  
A clean injector and screen is needed for the  
water softening system to work properly. This  
small unit makes the suction to move brine from  
the brine tank storage area to the resin tank  
during regeneration. If it becomes plugged with  
sand, dirt, etc., the water softening system will  
not work and you will get hard water. This will  
be evident by a high level of water in the brine  
tank—over 4when the system is in service  
mode.  
Injector  
Injector cap  
Injector  
screen  
Injector screen and cap installation  
TO CLEAN:  
Put system in Bypass mode and relieve water  
pressure.  
Remove injector screen (a flat-head screwdriver  
is required).  
Remove injector cap and injector (needle nose  
pliers are required).  
Clean and flush thoroughly.  
Check for damage.  
Reassemble injector and injector screen.  
To check proper operation, see page 30,  
Checking the Brine Draw and Refill Function.  
Initiate REGEN cycle to restore resin bed.  
A back-to-back regeneration is suggested.  
Excess water in the brine tank will be removed.  
17  
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Care and cleaning of the water softening system.  
Checking the Salt Storage Level and Refilling  
Brine (salt dissolved in water) is needed for each  
and every regeneration. The water for making  
brine is metered into the salt storage area by  
the water softening system valve and control.  
However, you must keep the tank supplied  
with salt.  
CAUTION:  
Water softening salt  
with iron removing additives: Some salts  
may have an additive to help the water  
softening system handle iron in the water  
supply. Although this additive may help to  
keep the water softening system resin clean,  
it may also release corrosive fumes that  
weaken and shorten the life of some water  
softening system parts. GE recommends  
using only Diamond Crystal® Red•Out®  
brand salt.  
Use clean water softening salts only, at least  
99.5% pure. NUGGET, PELLET or coarse SOLAR  
salts are recommended. Do not use rock, block,  
granulated or ice cream making salts. They  
contain dirt and sediments, or mush and cake,  
and will create maintenance problems.  
Cleaning Iron Out of the Water Softening System  
Your water softening system takes hardness  
minerals (calcium and magnesium) out of  
the water. Also, it can control some (see the  
Specification Guidelines section) “clear water”  
iron. With clear water iron, water from a faucet  
is clear when first put into a glass. After 15 to 30  
minutes, the water begins to cloud or turn rust  
colored. A water softening system will not  
remove any iron that makes the water cloudy  
or rusty as it comes from the faucet (called red  
water iron). To take red water iron out of water,  
or over the maximum of clear water iron,  
an iron filter or other equipment is needed.  
IMPORTANT: It is important to mix the resin bed  
cleaner with water (following the manufacturer’s  
instructions), pour it into the brinewell tube  
(see page 5) and regenerate the softener  
immediately. Do not pour the resin bed cleaner  
in with the salt, as it will not be as effective in  
cleaning the resin, and can cause damage to  
the softener if it is left in the brine tank for an  
extended period due to the corrosive gases  
that are formed.  
The control has an adjustable backwash  
cycle. The backwash can be lengthened to  
better flush the resin bed from high sediment  
or iron situations. See the Advanced Control Setting  
section or consult an installer.  
GE recommends using only Diamond Crystal®  
Red•Out® brand salts with Iron Fighter® additive  
to help keep the resin bed clean of clear iron. If  
your water supply has clear water iron, periodic  
resin bed cleaning is needed. GE recommends  
using Super Iron Out® brand resin bed cleaner  
to thoroughly clean your resin bed if your iron  
content is high. Clean the bed at least every six  
months, or more often if iron appears in the soft  
water between cleanings.  
Also set LBS OF SALT and CAPACITY so the system  
will regenerate about every 3 days. See page 13.  
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Before you call for service…  
ge.com  
Troubleshooting Tips  
Save time and money! Review the chart on these pages  
first and you may not need to call for service.  
NO SOFT WATER – Most Common Problems:  
Check the following before calling for service:  
Not enough salt—brine tank should be at least 1/3 full.  
Bypass valve in “Bypass” position—flange on knobs should be in line with pipes  
(see page 6).  
Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply  
water—from local water company, water test or call the GE Answer Center.  
Salt Bridge—salt solidifies above water level so that brine water is not in contact with  
salt. See the Breaking a Salt Bridge section.  
Problem  
Possible Causes  
What To Do  
No soft water  
Faucet or fixture where sample was  
taken not plumbed to soft water.  
NOTE: Be sure sample is from a faucet  
that does not mix soft and hard water.  
For example, a single lever kitchen faucet,  
if the cold side is plumbed to hard water.  
To conserve salt, the installer may have isolated some fixtures  
(outside faucets, toilets, etc.) from soft water. From the outlet  
of the water softening system, trace the water flow path,  
in house plumbing. If soft water is not directed to a faucet  
or fixture where wanted, consult a plumber.  
No salt in the brine tank or  
salt bridged  
• Check for a salt bridge or, if the tank is empty, refill with  
recommended salt. Press (for 3 seconds) the REGEN  
button to start an immediate regeneration and restore  
soft water supply. See page 17, Breaking a Salt Bridge.  
Transformer unplugged at wall outlet or • Check for a loss of electrical power to the water softening  
power cable to softener not connected.  
Fuse blown or circuit breaker popped  
on circuit to electrical outlet.  
Electrical outlet on a circuit that can  
continuously be switched off  
system, due to any of these conditions and correct as needed.  
With the power supply restored, observe the faceplate time  
display and read Programming the Control section.  
NOTE: The electrical outlet for the softener should be  
live so it cannot be accidentally switched off.  
Manual bypass valve in bypass position • Be sure the flange on the bypass valve knobs are in line with  
the pipes.  
Valve drain hose pinched, plugged,  
elevated too high or otherwise  
restricted  
Any restriction in this drain hose may prevent proper  
operation of the nozzle and venturi and reduce or prevent  
brine draw during regeneration.  
Injector and injector screen dirty,  
incorrectly assembled or damaged  
• This will be evident by a high level of water in the brine tank.  
Water level will be greater than 4when the system is in the  
service position.  
• Refer to Cleaning the Injector and Screen instructions.  
With water pressure to the water softening system off, remove  
the injector and injector screen. Thoroughly clean and flush.  
Check for any damage. Reassemble to valve assembly.  
If resin bed is fully exhausted, for  
example, after a malfunction, one  
regeneration cycle may not fully  
restore capacity  
• Complete “back to back” regenerations. Initiate Regeneration  
cycle, wait 1 minute, then press REGEN again.  
See page 14.  
19  
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Before you call for service…  
Troubleshooting Tips  
Problem  
Possible Causes  
What To Do  
Water hard sometimes Using hot water while the water  
• Avoid using hot water during water softening system  
regeneration because the water heater will refill with hard water.  
softening system is regenerating  
Control HARDNESS number setting  
too low  
• Press the SET button to enter a new value. Be sure the  
number shown is the same as the actual grains per gallon  
hardness of your water supply. See the Programming  
the Control section if a change in the setting is needed.  
Grains of hardness in your water  
supply have increased  
Water hardness can change over time, especially in well water.  
To check, have the water tested by a water analysis laboratory  
or call your local water department. Adjust the hardness  
number setting as needed.  
System capacity inputs, Salt per  
See Salt per Regen and Capacity section so system will  
Regeneration and Capacity set too low regenerate about every 5 days. See instructions on pages 12  
and 13.  
If resin bed is fully exhausted, for  
example, after a malfunction, one  
regeneration cycle may not fully  
restore capacity  
Complete “back to back” regenerations. Initiate Regeneration  
cycle, wait 1 minute, then press REGEN again.  
See page 14.  
Water feels slippery  
after installation of  
water softening system  
Absence of hardness minerals  
• This is normal. Hardness in water gives it the abrasive feel  
you may have been accustomed to. The slippery feel is the  
clean feel of soft water.  
Water softening system Water softening system is a  
• Does not use much salt to regenerate—very efficient.  
not using any salt  
“demand” unit  
Possible salt bridge  
• See the Breaking a Salt Bridge section.  
Possible plugged injector and screen  
• See the Cleaning the Injector and Screen section.  
Water is blue color  
after water softening  
system was installed  
Acidic water in copper plumbing  
• Have the water tested at once.  
Cloudiness on glassware Combination of soft water and  
(automatic dishwashers) too much detergent  
• This is called etching and is permanent. To prevent this  
from happening, use less detergent if you have soft water.  
Wash glassware in the shortest cycle that will get them clean.  
Excessive/high level  
of water in brine tank  
Valve drain hose pinched,  
plugged, elevated too high  
or otherwise restricted  
• Any restriction in this drain hose may prevent proper  
operation of the injector and screen and reduce or prevent  
brine draw during regeneration.  
Injector or injector screen dirty  
• See the Cleaning the Injector and Screen section, page 17.  
With water pressure to the water softening system off,  
remove the injector and injector screen. Thoroughly clean  
and flush. Check for any damage. Reassemble to valve  
assembly.  
20  
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Problem  
Possible Causes  
What To Do  
Salty tasting or  
Unit not sanitized  
Complete the Sanitizing Procedures on page 15.  
brown/yellow colored  
water after installation  
At completion of regeneration cycle (approx. 2 hrs), run water  
from faucets to purge the salty water.  
Low water pressure  
Check pressure.  
Drain height 8or less, pressure should be minimum of 20 psi.  
Drain height above 8, pressure should be minimum of 50 psi.  
Restricted drain hose  
Clean and reconnect drain line.  
Check for kinks in drain line.  
Brown/yellow  
colored water  
Unit was idle for a period of time  
Complete the Sanitizing Procedures on page 15.  
Sounds you might hear Running water from the unit  
during regeneration  
cycle  
This is normal. High water flows in backwash cycle, flushes  
minerals and sediments from resin tank.  
into a drain during regeneration  
Harmonic noises during regeneration This is normal.  
Clicking  
This is normal. This is the sound of various valves opening and  
closing as valves cycle through regeneration cycle.  
Water has air bubbles  
and is cloudy  
Air in system after installation  
Will go away after it runs for a while.  
21  
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Advanced programming and troubleshooting section.  
To access advanced programming, simultaneously hold down  
the UP and DOWN buttons. This will allow you to enter  
advanced programming settings P6 through P19 (see table  
below).  
WARNING:  
Advanced programming should  
only be performed by a qualified technician.  
This section was designed for the use of water treatment  
professionals. Default settings are based on water conditions  
at a typical installation. Before making any changes, consult  
a water treatment professional, as incorrect settings may  
result in a system malfunction. Programming the control is  
not covered under the warranty.  
Advanced Programming Parameters  
Minimum  
Units  
Parameter  
Description  
Refill controller  
Brine draw value  
Not used  
Range  
1–99  
1–99  
N/A  
Increments  
of Measure  
Notes  
0.33 gpm, both models  
40L – 15 and 48L – 16  
N/A  
P6  
P7  
P8  
P9  
1
1
gpm  
Minutes  
N/A  
N/A  
1
Backwash time  
3–30  
Minutes  
Skip this parameter to accept the default  
or enter a value.  
P10  
P11  
P12  
Slow rinse time  
Fast rinse time  
Units of measure  
8–125  
2–19  
0–1  
1
1
1
Minutes  
Minutes  
GNPR40L = 67  
GNPR48L = 83  
Skip this parameter to accept the default  
or enter a value.  
0 = U.S.  
1 = Metric  
Skip this parameter to accept the default  
(U.S.).  
P13  
P14  
Clock mode  
0–1  
1
1
0 = 12-hour clock  
1 = 24-hour clock  
Skip this parameter to accept the default  
(12-hour).  
Calendar override  
Reserve type  
0–30  
days  
0 = no calendar override  
Skip this parameter to accept the default  
(no override).  
P15  
P16  
0–3  
1
1
0 = variable reserve  
Fixed reserve capacity  
or initial average value  
0–70  
percent of capacity  
Description depends on the value  
entered for P15 (Reserve type). Skip this  
parameter to accept the default.  
P17  
P18  
Operation type  
0–1  
0–1  
1
1
0 = Not used  
1 = 5-cycle counter current  
Salt/capacity change  
lock out  
0 = None  
1 = salt/capacity change locked out  
Skip this parameter to accept the default  
(no lock out).  
P19  
Factory defaults  
DO NOT  
CHANGE  
1
Loads in factory default values. DO NOT  
CHANGE THIS PARAMETER.  
22  
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Default Settings  
The following table represents preset values programmed into  
the system at the factory for both levels for the model shown.  
Required Parameters  
Name  
P1  
Description  
Time of day  
GNPR40L  
Set in field  
GNPR48L  
Set in field  
P2  
Time of regeneration  
Hardness  
2:00 a.m.  
2:00 a.m.  
P3  
Set in field (25 grains)  
7.5 lbs  
Set in field (25 grains)  
9.0 lbs  
P4  
Salt amount  
P5  
Capacity  
24.4 Kgr  
26.1 Kgr  
Advanced Programming Parameters  
Name  
P6  
Description  
Refill controller  
Brine draw value  
Not used  
GNPR40L  
0.33 gpm  
15 min.  
N/A  
GNPR48L  
0.33 gpm  
16 min.  
N/A  
P7  
P8  
P9  
Backwash time  
Slow rinse time  
Fast rinse time  
Units of measure  
Clock mode  
12 min.  
67 min.  
4.0 min.  
0
12 min.  
83 min.  
4.0 min.  
0
P10  
P11  
P12  
P13  
P14  
P15  
P16  
0
0
Calendar override  
Reserve type  
0
0
0
0
Fixed reserve capacity  
or initial average value  
N/A  
N/A  
P17  
P18  
Operation type  
1
0
1
0
Salt/capacity change  
lock out  
P19  
Factory defaults  
9
9
23  
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Advanced troubleshooting.  
Manual Indexing for Each Regeneration  
Errors  
The control valve may be manually indexed to each  
regeneration position as follows:  
This system continuously monitors itself and displays an error  
message if it detects something wrong.  
1. Remove the control valve cover.  
When an error is detected, the display shows the letters “Err”  
with a number from 1 to 4. The table below lists Err numbers,  
a description of each error, the cause of the error and the  
solutions.  
2. Press down on the top of the drive gear to disengage the  
cam gear. (See Step 1 in Start-Up Rinsing Procedure  
section.)  
To clear the error from the display, press any button on the  
control. If the error still exists, the control will display the error  
message again after 30 seconds.  
3. With the cam gear disengaged, rotate the cam gear  
counterclockwise to the various positions, using the same  
steps as the Start-Up Rinsing Procedure.  
The control valve may also be operated in a fast mode for  
testing the control. To activate the fast mode, follow Steps 1  
and 2 above to disengage the cam gear. When the cam  
gear is disengaged, it should be advanced slightly in a  
counterclockwise direction.  
The switch will then activate the motor to cause the cam gear  
to advance through all the cycles in about 30 minutes. The  
control will not recognize a fast mode as a regeneration.  
Manual regenerations can be initiated only by pressing the  
manual regeneration switch on the face of the control.  
Error Detection Codes  
Code  
Err 1  
Description  
Cause  
Solution  
Electronics failure  
Control settings need reprogramming  
Press any key to load default values.  
Refer to Programming the Control.  
Err 2  
Improper start of  
regeneration (limit switch  
open when it should be  
closed)  
Valve cam gear has been manually  
rotated during a regeneration  
Press any key to clear the alarm.  
(Alarm automatically clears at “TIME OF  
REGEN”).  
Valve cam gear has been manually  
rotated out of “service” position  
The control will turn the motor on and drive  
the cam gear to the proper location.  
Faulty motor  
Replace motor assembly.  
Motor wire disconnected  
Make sure motor wire is fully connected to  
control.  
Faulty switch  
Replace switch.  
Err 3  
Err 4  
Improper finish of  
regeneration (limit switch  
closed when it should be open)  
Valve cam gear has been manually  
rotated out of “service” position  
The control will turn the motor on and  
drive the cam gear to the proper location.  
Faulty motor  
Replace motor assembly.  
Motor wire disconnected  
Make sure motor wire is fully connected to  
control.  
Faulty switch  
Replace switch.  
Improper control settings  
(one or more settings out  
of the allowable range)  
One or more settings is out of the  
allowable range  
See the Advanced Programming  
Parameters section on page 22 and Default  
Settings section on page 23.  
24  
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Troubleshooting Procedures  
Problem  
Possible Causes  
What To Do  
Capacity display stays Total system capacity was calculated As the water usage continues, the remaining capacity will drop  
at “9999” even though  
there is water usage  
to be a value greater than 9999  
below 9999, then other values will be shown.  
Control does not respond Button is not active in the  
to REGEN button programming mode  
Control does not display Transformer is unplugged  
Wait for 30 seconds until lights begin to alternate.  
Check connection to control and wall outlet.  
Repair outlet or use a working outlet.  
Replace transformer.  
time of day  
No electric power at outlet  
Defective transformer  
Defective circuit board  
Replace control.  
Control does not display Outlet operated by a switch  
Use an outlet not controlled by a switch.  
Reset time of day and replace battery.  
Set bypass valve into “service” position.  
correct time of day  
Power outage  
No water flow display  
when water is flowing  
(colon doesn’t blink)  
Bypass valve in “bypass” position  
Meter probe disconnected or not fully Fully insert probe into meter housing.  
connected to meter housing  
Restricted meter turbine rotation due Remove bypass valve, free up turbine and flush with clean  
to foreign material in meter  
water. Turbine should spin freely. If not, refer to the Water Meter  
Maintenance section.  
Defective meter probe  
Defective circuit board  
Replace control.  
Replace control.  
Control display is frozen Back to back regenerations were  
at REGEN TIME REMAINING requested  
Refer to Manual Regeneration section.  
Control regenerates at  
the wrong time of day  
Power outages  
Reset time of day to correct time of day and replace battery.  
Reset time of day to correct time of day. Note PM light.  
Reset time of regeneration. Note PM light.  
Replace motor assembly.  
Time of day set incorrectly  
Time of regeneration set incorrectly  
Motor not operating  
Motor runs backward  
No electric power at outlet  
Broken gear  
Cam gear stalled in  
regeneration cycle  
Replace motor assembly.  
Repair outlet or use a working outlet.  
Replace gear.  
Defective switch  
Replace switch.  
Binding of cam gear  
Remove foreign object obstruction from valve discs or cam  
gear.  
Water pressure greater than 125 psi  
during regeneration  
Install pressure regulator to reduce pressure.  
Defective circuit board  
Replace control.  
Replace switch.  
Continuous regeneration. Defective switch  
Cam gear does not stop  
at the end of regeneration.  
Control does not  
Transformer unplugged  
Connect power.  
regenerate automatically  
or when REGEN button is  
pressed  
No electric power at outlet  
Defective motor  
Repair outlet or use a working outlet.  
Replace motor assembly.  
Replace switch.  
Defective switch  
Control does not  
regenerate automatically refer to “No water flow display  
but does regenerate when when water is flowing” in this table  
If water flow display is not operative, Refer to “No water flow display when water is flowing”  
in this table.  
REGEN button is pressed  
Incorrect hardness and capacity  
settings  
Set new control values. See the Programming the Control  
section.  
Defective circuit board  
Replace control.  
25  
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Advanced troubleshooting.  
Problem  
Possible Causes  
What To Do  
Run out of soft water  
between regenerations  
Incorrect injector  
With water pressure > 70 psi, use 4 bump injectors  
(WS15X10059).  
Improper regeneration  
Repeat regeneration, making certain correct salt dosage is  
used.  
Fouled resin bed  
Use resin cleaner.  
Incorrect salt dose and capacity setting Set Salt per Regen and Capacity setting to proper level. Refer to  
the Programming the Control sections.  
Incorrect hardness  
Set to correct hardness. Refer to the Programming the  
Control sections.  
Water hardness has increased  
Set to new value. Refer to the Programming the Control  
sections.  
Restricted meter turbine rotation due Remove bypass, free up turbine and flush with clean  
to foreign material in meter housing  
water. Turbine should spin freely—if not, replace meter.  
Water usage below 1/5 gallon  
per minute  
Repair leaky plumbing and/or fixtures.  
Brine draw value from Advanced  
Programming Parameters table is  
incorrect  
Set correct brine draw value.  
Incorrect salt type or use of grid plate Do not use block salt or grid plate (salt shelf) in brine tank.  
(salt shelf)  
Control does not draw  
brine  
Low water pressure  
Increase water pressure (20 psi at conditioner).  
Remove obstruction.  
Restricted drain line  
Injector or injector screen is plugged  
Clean injector and screen. Refer to the Cleaning the Injector and  
Screen section.  
Injector defective  
Replace injector and cap.  
Valve disc 3 and/or 5 not closed  
Manually operate cam gear to flush out foreign matter holding  
disc open. Replace if needed.  
Air check valve prematurely closed  
Brine valve disc 1 held open  
Briefly put control into brine refill status. Refer to the Manual  
Regeneration section. Repair air check valve if needed.  
Brine tank overflow  
Manually operate cam gear to flush out foreign matter holding  
disc open.  
Valve disc 2 not closed during brine  
draw, causing brine refill  
Manually operate cam gear to flush out foreign matter holding  
disc open.  
Air leak in brine line to air check  
Salt setting too high  
Check all connections in brine line for leaks.  
Set in new values. Refer to Advanced Programming section.  
Float assembly malfunctions  
Inspect float assembly in brine well for proper operation.  
It must be able to move freely.  
Intermittent or irregular Low water pressure  
Increase water pressure (20 psi at conditioner).  
Replace both injector and injector cap.  
Check for power.  
brine draw  
Defective injector  
No conditioned water  
after regeneration  
Unit did not regenerate  
No salt in brine tank  
Add salt to brine tank.  
Plugged injector  
Remove injector and flush it and injector screen.  
Air check valve closed prematurely  
Put control momentarily into REFILL to free air check. Replace  
or repair air check as needed.  
Incorrect salt type or use of grid plate Do not use block salt or grid plate (salt shelf) in brine tank.  
(salt shelf) in brine tank  
Control backwashes at Incorrect backwash controller  
Replace with correct size controller.  
Remove and clean controller.  
excessively low or high  
Foreign matter affecting controller  
operation  
rate  
26  
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Problem  
Possible Causes  
What To Do  
Flowing or dripping water Drain valve (2 or 6) or brine valve (1)  
at drain line or brine line held open by foreign matter  
Manually operate cam gear to flush out foreign matter holding  
disc open.  
after regeneration  
Weak valve stem return spring on  
top plate  
Replace spring.  
Resin in valve  
Clean valve and backwash control.  
Hard water leakage  
during service  
Improper regeneration  
Repeat regeneration, making sure the correct salt dosage is  
used.  
Leaking bypass valve  
Replace bypass valve.  
Replace O-ring.  
O-ring around riser tube damaged  
Incorrect salt type or use of grid plate Do not use block salt or grid plate (salt shelf) in brine tank.  
(salt shelf) in brine tank  
27  
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Flow diagrams.  
1 Service Position  
2 Refill Position  
Inlet  
Inlet  
Outlet  
Drain  
Outlet  
Drain  
Treated Water  
Treated Water  
Untreated Water  
Valve  
Untreated Water  
Valve  
No.  
1
2
Description  
Brine  
Upper Drain  
Inlet  
Position  
Closed  
Closed  
Open  
Closed  
Open  
No.  
Description  
Brine  
Position  
Open  
Closed  
Open  
Closed  
Open  
Closed  
Closed  
1
2
3
4
5
6
7
Upper Drain  
Inlet  
Bypass  
Outlet  
Lower Drain  
Center Dist.  
3
4
5
Bypass  
Outlet  
6
7
Lower Drain  
Center Dist.  
Closed  
Closed  
3 Brine Draw Position  
4 Slow Rinse Position  
Inlet  
Inlet  
Outlet  
Drain  
Outlet  
Drain  
Treated Water  
Untreated Water  
Valve  
Treated Water  
Untreated Water  
Valve  
No.  
1
Description  
Brine  
Position  
Open  
No.  
1
Description  
Brine  
Position  
Open  
2
3
4
Upper Drain  
Inlet  
Bypass  
Closed  
Closed  
Open  
2
3
4
Upper Drain  
Inlet  
Bypass  
Closed  
Closed  
Open  
5
6
7
Outlet  
Lower Drain  
Center Dist.  
Closed  
Closed  
Open  
5
6
7
Outlet  
Lower Drain  
Center Dist.  
Closed  
Closed  
Open  
28  
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6 Fast Rinse Position  
5 Backwash Position  
Inlet  
Inlet  
Outlet  
Drain  
Outlet  
Drain  
Treated Water  
Treated Water  
Untreated Water  
Untreated Water  
Valve  
No.  
Description  
Brine  
Upper Drain  
Inlet  
Bypass  
Outlet  
Position  
Closed  
Open  
Closed  
Open  
Open  
Closed  
Closed  
Valve  
1
2
3
4
5
6
7
No.  
Description  
Brine  
Position  
Closed  
Closed  
Open  
Open  
Closed  
Open  
1
2
3
4
5
6
7
Upper Drain  
Inlet  
Bypass  
Outlet  
Lower Drain  
Center Dist.  
Lower Drain  
Center Dist.  
Closed  
Valve Disc Identification  
Disc 6 – Lower Drain  
Disc 5 – Outlet  
Disc 3 – Inlet  
Disc 2 – Upper Drain  
Disc 4 – Bypass  
Disc 1 – Brine  
Disc 7 – Center Distributor  
29  
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Checking the brine draw and refill function.  
1. Disconnect power to the control by unplugging the wall  
transformer or unplugging the power cord from the bottom  
of the control.  
2. Press down on the top of the drive gear to disengage the  
cam gear.  
3. With the cam gear disengaged, rotate the cam gear  
counterclockwise to the REFILL position until the air check  
fills with water, and water flows through the brine line into  
the brine tank. Do not run for more than three minutes.  
4. Press down on the drive gear, and rotate the cam gear  
counterclockwise to the DRAW/RINSE position. Check that  
water is being drawn from the brine tank. The water level  
in the brine tank will recede very slowly. Observe the water  
level for at least one minute. If the water level does not  
recede, if it goes up or if air enters the transparent air  
check chamber and the ball falls and seats, refer to  
the Troubleshooting section in this manual.  
Air  
check  
5. When water is being drawn from the brine tank,  
press down on the drive gear and rotate the cam gear  
counterclockwise to just before the SERVICE position.  
Connect power to the control and allow the motor to drive  
the cam gear to the SERVICE position. The motor will stop.  
Run cold water from a nearby faucet until the water is  
clear and soft.  
Water meter.  
In rare instances, the turbine wheel of the water meter can  
collect small particles of oxidized iron, eventually preventing  
the wheel from turning.  
Turbine  
wheel  
Outer  
gland  
Inner  
gland  
If the flow indicator light does not blink when conditioned  
water is flowing from the unit, it is an indication that the  
turbine wheel is not turning.  
Turbine assembly  
5. Using a needle-nose pliers, remove the outer gland and  
the turbine wheel from the outlet of the valve. Generally,  
it will not be necessary to remove the inner gland.  
6. Clean all iron deposits and/or debris off the turbine wheel.  
Excessive accumulation of iron may be removed from the  
components with a solution of sodium hydrosulfite (or  
sodium disulfite). Rinse the components thoroughly in  
clean water after using the iron removal solution.  
1. Disconnect electrical power to the unit.  
2. Shut off the water supply or put the bypass valve(s) into the  
7. Flush accumulated iron deposits and/or debris from the  
BYPASS position.  
inside of the valve outlet.  
3. Relieve resin tank pressure:  
A. Remove control valve cover.  
8. Reinstall the turbine wheel into the outlet side of the valve,  
being certain that the turbine wheel shaft is carefully  
seated into the bearing of the inner gland.  
B. Press down on the top of the drive gear to disengage the  
cam gear.  
9. Carefully reinstall the outer gland into the outlet side of  
C. With the cam gear disengaged, rotate the cam gear  
the valve. Check turbine rotation.  
counterclockwise to the BACKWASH position.  
10. Reconnect the water conditioner to the plumbing and  
follow Initial Start-Up section.  
Check that there is no water flow through the drain line  
before performing service or preventative maintenance.  
11. Open the downstream faucet (conditioned water) and  
check to be certain that the flow indicator (colon) is  
blinking.  
4. Disconnect the water conditioner from the plumbing.  
30  
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Control valve diagram.  
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Systems diagram.  
36  
42  
44  
47  
41  
32  
34  
33  
40  
43  
35  
37  
39  
38  
32  
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Parts List.  
ge.com  
GENERAL ELECTRIC PARTS CATALOG  
G
N
P
R
4
0
L
G
N
P
R
4
8
L
(00) (00)  
QTY QTY  
REF. NO.  
GE PART NO.  
PART DESCRIPTION  
0001  
0002  
0003  
0004  
0005  
0006  
0007  
0008  
0009  
0010  
0010  
0011  
0012  
0013  
0014  
0015  
0016  
0017  
0018  
0019  
0020  
0021  
0022  
0023  
0024  
0026  
0027  
0032  
WS15X10054  
WS26X10014  
WS21X10022  
WS26X10015  
WS28X10050  
WS02X10037  
WS26X10016  
WS15X10055  
WS15X10056  
WS15X10059  
WS15X10060  
WS31X10032  
WS03X10049  
WS03X10050  
WS03X10051  
WS31X10033  
WS35X10053  
WS03X10052  
WS31X10034  
WS35X10054  
WS26X10017  
WS02X10038  
WS03X10053  
WS02X10039  
WS31X10035  
WS26X10018  
WS21X10023  
WS32X10024  
WS32X10027  
WS14X10003  
WS14X10004  
WS01X10016  
WS31X10036  
WS07X10022  
WS32X10025  
WS32X10026  
WS35X10055  
WS02X10040  
WS31X10037  
WS60X10015  
WS15X10057  
WS31X10038  
WS16X10001  
VALVE BODY ASSEMBLY  
DRIVE MOTOR – 60 Hz  
CONTROL ASSEMBLY  
CAM GEAR  
BRACKET  
SCREW, 10-32 X 1/2  
TURBINE GROUP  
BRINE/BACKWASH CONTROL  
INJECTOR SCREEN ASSEMBLY  
INJECTOR ASSEMBLY, 4 BUMPS  
INJECTOR ASSEMBLY, 5 BUMPS  
INJECTOR CAP ASSEMBLY  
O-RING, 1 X 1-1/4 X 1/8  
O-RING, 1-5/16 X 1/2 X 3/32  
O-RING, 3-1/8 ID X 3/16  
CAP PLUG  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
VALVE DISC KIT  
VALVE DISC SPRING  
TOP PLATE WITH SPRINGS  
AIR CHECK KIT  
DRIVE GEAR  
SCREW, 8-18 X 1-1/2  
SPRING  
TOP PLATE SCREW  
BLACK COVER  
TRANSFORMER – 120V  
MICRO SWITCH  
10 X 44 RESIN TANK  
12 X 48 RESIN TANK  
DISTRIBUTOR, 10 X 44 TANK  
DISTRIBUTOR, 12 X 48 TANK  
RESIN MEDIA, 1.5 CUFT  
RESIN TANK COVER  
BRINE LINE – 5 FT  
BRINE TANK  
BRINE WELL  
FLOAT ASSEMBLY  
OVERFLOW FITTING  
BRINE WELL CAP  
1COPPER TAIL PIECE  
BYPASS VALVE  
BRINE TANK LID  
BYPASS VALVE GASKETS  
1
0033  
1
1
1
0034  
0035  
0036  
0037  
0038  
0039  
0040  
0041  
0042  
0043  
0044  
0047  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
33  
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GE Water Softening System Warranty. (For Customers in the United States)  
All warranty service provided by our SmartWaterAuthorized Servicer  
Network. To schedule service, call 800.952.5039 (U.S.) or 866.777.7627  
(Canada). Please have serial number and model number available when  
calling for service.  
Staple your receipt here.  
Proof of the original purchase  
date is needed to obtain service  
under the warranty.  
For The Period Of: We Will Replace:  
One Year  
From the date of the  
original purchase  
Any part of the Water Softening System which fails due to a defect in materials or workmanship.  
During this limited one-year warranty, GE will also provide, free of charge, all labor and related  
service to replace the defective part.  
Three Years  
From the date of the  
original purchase  
The electronic monitor, if it fails due to a defect in materials or workmanship. During this  
three-year limited warranty, you will be responsible for any labor or related service costs.  
Ten Years  
From the date of the  
original purchase  
A replacement brine tank or cabinet, if either fails due to a defect in materials or workmanship.  
During this ten-year limited warranty, you will be responsible for any labor or related service costs.  
What Is Not Covered:  
I Service trips to your home to teach you how to use  
I Replacement of house fuses or resetting of circuit breakers.  
the product.  
I Damage to the product caused by accident, fire, floods or  
acts of God.  
I Improper installation, delivery or maintenance.  
I Failure of the product if it is abused, misused, altered, used  
commercially or used for other than the intended purpose.  
I Incidental or consequential damage caused by possible  
defects with this appliance, its installation or repair.  
I Use of this product where water is microbiologically unsafe  
or of unknown quality, without adequate disinfection before  
or after the system. Systems certified for cyst reduction may  
be used on disinfected water that may contain filterable  
cysts.  
I Product not accessible to provide required service.  
EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair as provided in this  
Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for  
a particular purpose, are limited to one year or the shortest period allowed by law.  
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within  
the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be  
responsible for a trip charge or you may be required to bring the product to an Authorized GE Service location for service.  
In Alaska, the warranty excludes the cost of shipping or service calls to your home.  
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you  
specific legal rights, and you may also have other rights which vary from state to state. To know what your legal  
rights are, consult your local or state consumer affairs office or your state’s Attorney General.  
Warrantor: General Electric Company. Louisville, KY 40225  
34  
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GE Water Softening System Warranty. (For Customers in Canada)  
All warranty service provided by our Factory Service Centers or an authorized technician. For service,  
call toll free 1.866.777.7627. Please have serial number and model number available when calling for service.  
For The Period Of: We Will Replace:  
One Year  
From the date of the  
original purchase  
Any part of the Water Softening System which fails due to a defect in materials or workmanship.  
During this limited one-year warranty, GE will also provide, free of charge, all labor and related  
service to replace the defective part.  
Three Years  
From the date of the  
original purchase  
The electronic monitor, if it fails due to a defect in materials or workmanship. During this  
three-year limited warranty, you will be responsible for any labor or related service costs.  
Ten Years  
From the date of the  
original purchase  
A replacement brine tank or cabinet, if either fails due to a defect in materials or workmanship.  
During this ten-year limited warranty, you will be responsible for any labor or related service costs.  
What Is Not Covered:  
I Service trips to your home to teach you how to use  
I Replacement of house fuses or resetting of circuit breakers.  
the product.  
I Damage to the product caused by accident, fire, floods or  
acts of God.  
I Improper installation, delivery or maintenance.  
I Failure of the product if it is abused, misused, altered, used  
commercially or used for other than the intended purpose.  
I Incidental or consequential damage caused by possible  
defects with this appliance, its installation or repair.  
I Use of this product where water is microbiologically unsafe  
or of unknown quality, without adequate disinfection before  
or after the system. Systems certified for cyst reduction may  
be used on disinfected water that may contain filterable  
cysts.  
I Product not accessible to provide required service.  
EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair as provided in this  
Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for  
a particular purpose, are limited to one year or the shortest period allowed by law.  
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within  
Canada. In-home warranty service will be provided in areas where it is available and deemed reasonable by Mabe to provide.  
WARRANTOR IS NOT RESPONSIBLE FOR CONSEQUENTIAL DAMAGES.  
Warrantor: MABE CANADA INC.  
35  
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Consumer Support.  
GE Appliances Website  
ge.com  
ge.com  
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day,  
any day of the year! For greater convenience and faster service, you can now download Owner’s Manuals  
or order parts online.  
Schedule Service  
Expert GE repair service is only one step away from your door. Schedule your service at your convenience by  
calling 800.GE.CARES (800.432.2737) during normal business hours.  
Real Life Design Studio  
ge.com  
GE supports the Universal Design concept—products, services and environments that can be used by  
people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and  
mental abilities and impairments. For details of GE’s Universal Design applications, including kitchen design ideas  
for people with disabilities, check out our Website today. For the hearing impaired, please call 800.TDD.GEAC  
(800.833.4322).  
Extended Warranties  
ge.com  
Purchase a GE extended warranty and learn about special discounts that are available while your warranty  
is still in effect. You can purchase it on-line anytime, or call 800.626.2224 during normal business hours.  
GE Consumer Home Services will still be there after your warranty expires.  
Parts and Accessories  
ge.com  
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes  
(VISA, MasterCard and Discover cards are accepted). Order on-line today, 24 hours every day or  
by phone at 800.626.2002 during normal business hours.  
Instructions contained in this manual cover procedures to be performed by any user. Other servicing  
generally should be referred to qualified service personnel. Caution must be exercised, since improper  
servicing may cause unsafe operation.  
Contact Us  
ge.com  
If you are not satisfied with the service you receive from GE, contact us on our Website with all the details  
including your phone number, or write to:  
General Manager, Customer Relations  
GE Appliances, Appliance Park  
Louisville, KY 40225  
Register Your Appliance  
ge.com  
Register your new appliance on-line—at your convenience! Timely product registration will allow for  
enhanced communication and prompt service under the terms of your warranty, should the need arise.  
You may also mail in the pre-printed registration card included in the packing material, or detach and  
use the form in this Owner’s Manual.  
Printed in the United States  
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