Fujitsu Telephone F9600 F9600c User Manual

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F9600  
F9600c  
SINGLE LINE TELEPHONE  
USER GUIDE  
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FUJITSU BUSINESS  
COMMUNICATION SYSTEMS  
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SINGLE LINE TELEPHONE  
USER GUIDE  
Copyright © 2001 Fujitsu Business Communication Systems  
All rights reserved.  
Fujitsu Business Communication Systems shall not be liable for  
any commercial losses, loss of revenues or profits,  
loss of goodwill, inconvenience, or exemplary, special, incidental,  
indirect or consequential damages whatsoever, or  
claims of third parties, regardless of the form of any claim  
that may result from the use of this practice.  
THE SPECIFICATIONS AND INFORMATION PROVIDED  
HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND  
ARE NOT A WARRANTY OF ACTUAL PERFORMANCE,  
WHETHER EXPRESSED OR IMPLIED. THE SPECIFICATIONS  
AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT  
NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON  
INDIVIDUAL CONFIGURATIONS, USE OF COLLATERAL  
EQUIPMENT, OR OTHER FACTORS.  
9001  
SECTION 119-046-015  
ISO  
Issue 1, January 2001  
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Title  
Meet-Me Conference Tone.............................................................5  
Attendant Recall .................................................................................11  
Authorization Code .............................................................................12  
Automatic Alternate Routing (AAR) ....................................................13  
Automatic Route Selection (ARS) ......................................................14  
Automatic Route Selection - Manual Advance ...................................15  
Bad Line Reporting .............................................................................16  
Call Forward - All Calls .......................................................................17  
Call Forward - Busy/No Answer .........................................................18  
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Title  
Call Pick-Up Directed .........................................................................29  
Meet-Me Conference ..........................................................................59  
Message Waiting (MW) - Overview ....................................................60  
Message Waiting - Time Stamped Callback (TSCB) ..........................61  
Message Waiting - Canned/Semi-Free Text ......................................63  
Paging ................................................................................................65  
Remote System Access (RSA) ...........................................................68  
Silent Monitor ......................................................................................69  
Silent Monitor by ACD Group .............................................................70  
ii  
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Title  
Voice Message ...................................................................................77  
Whisper Call Announce ......................................................................80  
CUSTOMIZED LISTINGS ...................................................................85  
Paging Zone List...........................................................................85  
Code Call Zone List ......................................................................85  
Code Call Paging Zones...............................................................86  
Group Paging List .........................................................................86  
LIST OF TABLES  
Table  
Title  
Page  
1
2
Feature Codes .................................................................81  
Ringing Patterns...............................................................84  
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INTRODUCTION  
The F9600 / F9600c Single Line Telephone User Guide provides  
instructions for operating your single line telephone.  
Please take the time to look through this guide in order to become  
familiar with the contents and organization. The following sections are  
included:  
General Information.  
Feature Operation.  
Tables and Lists.  
Table 1, located at the back of this guide, lets you record frequently  
used feature codes. These codes let you use features available with  
the F9600/F9600c.  
F9600 is a registered trademark of Fujitsu Business Communication Systems.  
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GENERAL INFORMATION  
FEATURE  
USAGE  
A Flash is required in order to use many of the  
F9600/F9600c features. Firmly press and release  
the hookswitch to Flash. The timing defaults for  
holding down the hookswitch (the button that is  
pressed when the handset is placed on the  
handset cradle) are programmed into the system  
software. The following can occur:  
• The call may disconnect if you hold the  
hookswitch down too long (over 1-1/2  
seconds).  
• The feature may not be activated if you do not  
hold down the hookswitch for a long enough  
time (at least a 1/2 second).  
CALL  
PROGRESS  
TONES  
There are several different call progress tones  
generated by the F9600/F9600c system that you  
hear on your telephone receiver. They indicate the  
following:  
• Feature availability.  
• Feature registration or cancellation  
acceptance.  
• Call waiting.  
Internal Dial  
Tone  
Internal dial tone is the continuous humming that  
you hear when you lift the handset. This tone  
indicates that you may begin dialing.  
External Dial  
Tone  
External dial tone is heard when you lift the  
handset and dial a code for an outside line. This  
tone indicates that you can place an outside call.  
Recall Dial  
Tone  
Recall dial tone occurs after you press Flash  
during a conversation. The tone is three short  
beeps followed by internal dial tone. This shows  
that you have accessed the system correctly. You  
can now dial a feature code.  
3
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Busy Tone  
There are two types of busy tones in the F9600/  
F9600c system:  
• A standard busy tone (a repetitive .5 second  
tone followed by a .5 second pause) means  
that the dialed number is busy.  
• A distinctive busy tone (a repetitive .2  
second tone followed by a .1 second pause)  
means that the dialed number is busy.  
However, you can camp-on or override the  
busy number, depending on your extension's  
class of service.  
Service Tone  
Reorder Tone  
Service tone indicates that you have successfully  
accessed a feature. This tone is a series of three  
short beeps.  
Reorder tone is a fast busy tone that indicates one  
of the following conditions:  
• Your extension's class of service does not  
include the requested feature.  
• You have dialed an incorrect code or number.  
• Your extension was left off-hook after the  
other party hung up.  
• The line (privacy) you share with a Digital  
Telephone is busy when you lift the handset.  
Ringback Tone  
Ringback tone is the ringing tone you hear after  
you have dialed another extension or outside line.  
It consists of one second of ringing followed by two  
seconds of silence.  
Call Waiting  
Tone  
(Extension  
Call)  
Call waiting tone (extension call) is one short beep  
heard during your conversation that indicates  
another call is waiting.  
Call Waiting  
Tone (Outside  
Call)  
Call waiting tone (outside call) is two short beeps  
to indicate that there is an outside call waiting.  
4
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Call Warning  
Tone  
Call warning tone is two brief bursts of tone  
indicating that the most expensive route has been  
chosen for your outgoing call.  
Do Not Disturb  
Tone  
Do not disturb tone is a continuous beep to  
indicate that the called party has registered Do Not  
Disturb at their extension.  
Override Tone  
Override tone is two seconds of the override tone  
followed by a continuous lower volume tone. The  
override tone is heard by all parties prior to an  
override. The lower volume tone is heard by all  
parties during the override.  
Meet-Me  
Conference  
Tone  
Meet-Me conference tone is a three second tone  
heard during conference calls to indicate that  
additional parties are entering the conference.  
Message  
Waiting Tone  
Message waiting tone is a repetitive .5 second dial  
tone followed by a .5 second pause. When you  
have messages waiting, you will hear this tone  
instead of the internal dial tone when you pick up  
the handset.  
One Burst  
Tone  
One burst tone occurs when a caller camps-on to  
a busy extension. It is a .5 second tone that lets  
the busy extension know that there is a call  
waiting.  
DISTINCTIVE  
RINGING  
The F9600/F9600c system produces four different  
ringing patterns to indicate the source of incoming  
calls. The pattern of the ring distinguishes the type  
of call:  
• Extension to extension call.  
• Incoming call.  
• Camp-On callback and forwarded call.  
• Data call.  
• Intercom call.  
The ringing patterns are shown in Table 2 at the  
end of this guide.  
5
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CLASS OF  
SERVICE  
(COS)  
There are references to your extension's Class  
of Service (COS) throughout this guide. Class of  
service allows or denies you access to various  
features within the F9600/F9600c system.  
RESTRICTION  
MODE (RSM)  
Extensions that are permitted access to outside  
lines may or may not be able to make the following  
types of calls, depending on the RSM of the  
extension:  
• Local.  
• Long distance.  
• International calls.  
FACILITY  
RESTRICTION  
LEVEL (FRL)  
Facility restriction level is assigned to your  
extension to establish the call waiting priority for  
ARS/AAR camp-ons.  
SYSTEM  
FORWARDING  
System forwarding can be set up so that inside  
and outside calls can route to different  
destinations. System forwarding can forward to the  
following:  
• Call Forward - No Answer (inside).  
• Call Forward - No Answer (outside).  
• Call Forward - Busy (inside).  
• Call Forward - Busy (outside).  
• Do Not Disturb (inside).  
• Do Not Disturb (outside).  
• Call Forward - All Calls (inside).  
• Call Forward - All Calls (outside).  
NOTES  
1. You can override system forwarding by  
manually registering one of the extension Call  
Forward features.  
2. System forwarding is programmed into the  
system data base. This feature may not be  
registered by an extension.  
6
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FEATURE OPERATION  
ACCOUNT CODE  
The Account Code feature lets you bill incoming and outgoing calls to a  
specific account. Multiple account codes can be entered for a call that  
is tied to multiple accounts.  
To register an Account Code call:  
Action  
Results  
1. Dial the code _____ for an  
outside line and an outside  
number.  
2. Ask the party to wait.  
3. Press Flash.  
You hear recall dial tone.  
The party is automatically  
placed on hold.  
4. Dial the account code  
registration code _____.  
5. Dial the account code.  
6. Press Flash.  
NOTES  
You return to the call.  
1. Your System Administrator sets the system configuration for the  
maximum number of account code digits allowed.  
2. You are automatically reconnected to the dialed party if the  
account code you use is the maximum number of digits.  
3. You must press Flash to reconnect to the dialed party if the  
account code you use is less than the maximum digit length.  
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ACCOUNT CODE - FORCED  
Your class of service (COS) may require you to dial an account code to  
place outgoing calls. An outside line code is required before you begin  
dialing your outside number.  
To register the Account Code-Forced feature:  
Action  
Results  
1. Dial the code _____ for an  
outside line.  
You hear recall dial tone.  
2. Dial the account code.  
3. Dial an outside number.  
OR  
You hear recall dial tone.  
You hear ringback.  
1. Dial the code _____ for an  
outside line.  
You hear recall dial tone.  
2. Dial an outside number.  
3. Dial the account code.  
You hear recall dial tone.  
You hear ringback.  
NOTES  
1. You must dial your account code within ten seconds or the  
system times out and you hear reorder tone.  
2. Press the # button after dialing the account code if the code used  
is less digits than the system maximum.  
3. One of the above two procedures is selected for feature  
operation based on programming.  
8
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ANNOYANCE CALL ALARM  
The Annoyance Call Alarm feature lets you notify the System  
Administrator when a troublesome call occurs. A call report prints with  
the following information:  
Date.  
Time.  
Your extension number.  
Caller's extension or incoming telephone line identification number.  
To activate the Annoyance Call Alarm:  
Action  
Results  
1. Remain on the line.  
2. Press Flash.  
You hear recall dial tone.  
The caller is automatically  
placed on hold.  
3. Dial the annoyance call  
alarm code _____ .  
You hear service tone. An  
alert message is sent to  
the System Administrator.  
4. Press Flash to return to the  
original call.  
9
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ANNOYANCE CALL HOLD  
The Annoyance Call Hold feature lets you put an annoying caller on  
hold. This type of hold disables the calling extension by holding the call  
in the system for as long as you remain on the line.  
To place a call in Annoyance Call Hold:  
Action  
Results  
1. Remain on the line.  
2. Press Flash.  
You hear recall dial tone.  
The caller is automatically  
placed on hold.  
3. Dial the annoyance call  
hold code _____ .  
You hear service tone.  
4. Notify your supervisor.  
5. If needed, press Flash.  
You return to the original  
call.  
10  
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ATTENDANT RECALL  
The Attendant Recall feature lets you transfer a call back to the  
attendant. This is useful when a call has been misdirected and needs  
attendant assistance in order to be rerouted.  
To transfer a call back to the attendant:  
Action  
Results  
1. Ask the connected party  
to wait.  
2. Press Flash.  
3. Press 0.  
You hear recall dial tone.  
The connected party is  
automatically placed on  
hold.  
You hear ringback.  
4. Announce the call to the  
attendant.  
5. Hang up.  
NOTE  
You do not have to wait for the attendant to answer after you hear  
ringback. However, it is courteous to announce the call.  
11  
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AUTHORIZATION CODE  
The Authorization Code feature lets you override possible calling  
restrictions at an extension and apply the calling privileges defined by  
your personal authorization code. The feature applies to only one call  
at a time. The procedure must be repeated for each successive call.  
To place a call using your Authorization Code:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the code _____ for an  
outside line and an outside  
number.  
You hear dial tone if  
there is any restriction.  
3. Dial the authorization code.  
You hear ringing if the  
call has been allowed.  
You hear reorder tone if  
the call is still restricted.  
NOTE  
If all outside lines are busy, you hear distinctive busy tone instead of  
ringing. You cannot camp-on, but you may try the call again later.  
12  
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AUTOMATIC ALTERNATE ROUTING  
(AAR)  
The AAR feature provides automatic selection of the least expensive  
outgoing line available. The selection is based on the outside number  
dialed. AAR provides alternate routing of private network (on-net) calls  
over a preprogrammed route pattern.  
To place a network-linked AAR call:  
Action  
Results  
1. Lift handset.  
You hear internal dial tone.  
You hear external dial tone.  
You hear ringback.  
2. Dial the AAR code _____ .  
3. Dial the network number.  
NOTE  
Anytime you receive a distinctive busy tone after dialing, you have  
three options:  
• Camp-On to the AAR route, hang up, wait for a camp-on  
callback.  
• Hang up and try the call again later.  
• Camp-On to the busy line, remain on the line, and wait for an  
available AAR route.  
4. Dial your personal  
authorization code if you  
receive another dial tone.  
NOTE  
If you dial the wrong authorization code or wait too long to enter it,  
you receive reorder tone indicating your call cannot be completed.  
13  
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AUTOMATIC ROUTE SELECTION (ARS)  
The ARS feature is used to place an outgoing call over the least  
expensive route available using the outside lines.  
To place an ARS call:  
Action  
Results  
1. Lift handset.  
You hear internal dial tone.  
You hear external dial tone.  
You hear ringback.  
2. Dial the ARS code _____ .  
3. Dial the outside number.  
NOTE  
Anytime you receive a distinctive busy tone after dialing, you have  
three options:  
• Camp-On to the ARS route, hang up, and wait for a camp-on  
callback.  
• Hang up and try the call again later.  
• Camp-On to the busy line, remain on the line, and wait for an  
available ARS route.  
4. Dial your personal  
authorization code if you  
receive another dial tone.  
NOTE  
If you dial the wrong authorization code or wait too long to enter it,  
you receive reorder tone indicating your call cannot be completed.  
14  
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AUTOMATIC ROUTE SELECTION -  
MANUAL ADVANCE  
The ARS Manual Advance feature lets you use another outside line  
without redialing the entire number. This feature is useful if you  
connect to a bad outside line or receive a recorded announcement that  
the call cannot be completed.  
To get another outside line without redialing the entire number:  
Action  
Results  
1. Tell the called party that the  
connection is bad.  
2. Use the Bad Line Reporting  
feature, if desired.  
3. Ask the party to hang up so  
that you can call back on a  
better line.  
4. Press Flash.  
You hear recall dial tone.  
5. Dial the ARS - manual  
advance code _____ .  
Your number automatically  
redials over a different  
route.  
NOTES  
1. Manual Advance can be used as many times as necessary after  
the number is dialed.  
2. You have ARS camp-on capability if you receive a distinctive  
busy tone.  
15  
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BAD LINE REPORTING  
The Bad Line Reporting feature lets you report a bad line to system  
maintenance. System maintenance prints a bad line report that  
includes the following fault logging information:  
Date.  
Time.  
Caller's extension or incoming line identification number.  
To report a bad line:  
Action  
Results  
1. Remain on the line and ask  
the party to wait.  
2. Press Flash.  
You hear recall dial tone.  
The party is automatically  
placed on hold.  
3. Dial the bad line reporting  
You hear service tone.  
code _____ .  
4. Press Flash.  
You return to the original  
connection.  
5. Tell the party that you will  
call them back, or have  
them call you back.  
NOTE  
If you placed the call, you may use the ARS - Manual Advance  
feature to call the party back.  
16  
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CALL FORWARD - ALL CALLS  
The Call Forward - All Calls feature lets you forward all calls to another  
extension, an outside destination, or to the attendant console.  
To forward all incoming calls to another extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call forward - all  
calls registration code _____ .  
3. Dial the extension number or  
outside number (including the  
code for an outside line) where  
you want to forward your calls.  
You hear service tone.  
4. Hang up.  
To cancel Call Forward - All Calls:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the call forward - all  
calls cancellation code _____ .  
3. Hang up.  
17  
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CALL FORWARD - BUSY/NO ANSWER  
The Call Forward - Busy/No Answer feature lets you automatically  
forward your calls to another extension or outside destination when  
your line is busy or you do not answer your phone within a  
preprogrammed time.  
To forward all calls to another extension if your line is busy:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call forward -  
busy/no answer  
registration code _____ .  
3. Dial the extension number or  
outside number (including the  
code for an outside line) where  
you want to forward your calls.  
You hear service tone.  
To cancel Call Forward - Busy/No Answer:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call forward -  
busy/no answer  
You hear service tone.  
cancellation code _____ .  
3. Hang up.  
NOTE  
Twelve seconds (3 to 4 rings) is the standard ringing time before the  
call automatically forwards.  
18  
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CALL FORWARD - FOLLOW ME  
The Call Forward - Follow Me feature lets you register the Call Forward  
- All Calls feature to your extension from another telephone so that you  
can receive your calls at this extension. Each time this feature is  
registered, the previous call forward registration is automatically  
canceled.  
To register Call Forward - Follow Me from another extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call forward -  
follow me registration  
code ______ .  
3. Dial your extension number.  
4. Hang up.  
You hear service tone.  
NOTE  
Call Forward - Follow Me registration overrides Call Forward - All  
Calls.  
To cancel Call Forward - Follow Me:  
Action  
Results  
1. Lift handset at the extension  
where the calls are being  
received.  
You hear dial tone.  
2. Dial the call forward -  
follow me cancellation  
code _____ and your  
You hear service tone.  
extension number, if calling  
from another extension.  
OR  
19  
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Call Forward - Follow Me (Cont'd)  
Action  
Results  
1. Lift handset at your extension.  
You hear dial tone.  
2. Dial the call forward - all calls  
cancellation code _____ .  
You hear service tone.  
3. Hang up.  
20  
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CALL FORWARD - NO ANSWER  
The Call Forward - No Answer feature lets you forward all calls to  
another extension or outside destination if you do not answer your  
telephone within a certain time.  
To forward all calls to another extension if you do not answer  
within a certain time period:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call forward - no  
answer registration code  
_____ .  
3. Dial the extension number or  
outside number (including the  
code for an outside line) where  
you want to forward your calls.  
You hear service tone.  
4. Hang up.  
NOTE  
Twelve seconds (3 to 4 rings) is the standard ringing time before the  
call forwards.  
To cancel Call Forward - No Answer:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the call forward - no  
answer cancellation code  
_____ .  
3. Hang up.  
21  
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CALL FORWARD PASSWORD  
This service protects the user from having the Call Forward feature  
misused. A password must be defined by a technician via an M&A  
command before this procedure is used.  
To forward incoming calls to another extension using Call  
Forward All Calls, Busy/No Answer, or No Answer:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the call forward  
registration code _____ .  
3. Dial the extension number  
where you want your calls  
forwarded.  
You hear dial tone.  
4. Enter your password.  
You hear service tone.  
If the password is not  
authorized, you hear  
reorder tone.  
5. Hang up.  
To cancel incoming calls to another extension using Call Forward  
All Calls, Busy/No Answer, or No Answer:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the call forward  
cancellation code _____ .  
3. Enter your password.  
You hear service tone.  
If the password is not  
authorized, you hear  
reorder tone.  
4. Hang up.  
22  
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CALL FORWARD PASSWORD - FOLLOW ME  
Using a password with the Call Forward - Follow Me feature prevents  
this feature from being misused. A password must be defined by a  
technician via an M&A command before this procedure is used.  
To register Call Forward - Follow me from another extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the call forward -  
follow me registration  
code _____ .  
3. Dial your extension number.  
You hear dial tone.  
4. Enter your extension  
password.  
You hear service tone.  
If the password is not  
authorized, you hear  
reorder tone.  
5. Hang up.  
To cancel Call Forward - Follow Me from another extension:  
Action  
Results  
1. Lift handset at the extension  
where forwarded calls are  
being received.  
You hear dial tone.  
2. Dial the call forward -  
follow me cancellation  
code _____ and your  
extension number.  
You hear dial tone.  
23  
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Call Forward Password - Follow Me (Cont'd)  
Action  
Results  
3. Enter your extension  
password.  
You hear service tone.  
If the password is not  
authorized, you hear  
reorder tone.  
4. Hang up.  
To cancel Call Forward - Follow Me at your extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the call forward - all  
calls cancellation code  
_____ .  
3. Enter your extension  
password.  
You hear service tone.  
If the password is not  
authorized, you hear  
reorder tone.  
4. Hang up.  
24  
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CALL HOLD  
The Call Hold feature is used to put a telephone call on hold. The  
extension is then free to handle other calls. The call on hold can be  
picked up from another extension. When a call is on hold for longer  
than the predefined period, it calls back to the extension where the call  
was placed on hold. If you are placed on hold by the other caller, you  
can also put the same call on hold. This is called Mutual Hold.  
To put a call on hold:  
Action  
Results  
1. Ask the party to wait and  
remain on the line.  
2. Press Flash.  
You hear recall dial tone.  
You hear service tone.  
3. Dial the call hold registration  
code _____ .  
4. Hang up.  
To pick up a call on hold from your extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call hold local  
retrieve code _____ .  
You are connected with the  
call.  
To pick up a call on hold from another extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call hold remote  
retrieve code _____ .  
3. Dial the extension number  
where the call was placed  
on hold.  
You are connected with the  
call.  
25  
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CALL PARK/RETRIEVAL  
The Call Park/Retrieval feature lets you place a call in a specific  
parking position so that additional calls can be made or received at  
your extension. You can park as many calls as you want, but only one  
call may be parked per position number. You can pick up the call from  
your own extension or from another extension.  
To place a call in a parking position:  
Action  
Results  
1. Ask the caller to wait and  
remain on the line.  
2. Press Flash.  
You hear recall dial tone.  
You hear service tone.  
3. Dial the call park code _____ .  
4. Dial a parking position (PN)  
number.  
5. Hang up.  
NOTE  
See your System Administrator for available parking position  
numbers.  
To pick up a parked call from your extension or a different  
extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call park retrieval  
code _____.  
3. Dial the same parking position  
number (PN) that you used  
to park the call.  
You are connected with the  
call.  
26  
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Call Park/Retrieval (Cont'd)  
NOTES  
1. You can park the call for a predetermined time (normally three  
minutes) before your extension is called back. If your extension is  
busy at the time it is called back, the call is either routed to the  
attendant (day mode operation), the call remains parked until your  
extension is available, or the call is picked up from another  
extension.  
2. You can park any number of calls at one time by assigning  
different parking position numbers.  
27  
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CALL PICK-UP  
The Call Pick-Up feature lets you answer a call that is ringing at  
another station within your preprogrammed pick-up group.  
To answer a call in your pick-up group:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call pick-up  
You are connected with the  
incoming call.  
code _____ .  
28  
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CALL PICK-UP DIRECTED  
The Call Pick-Up - Directed feature lets you answer a call for any  
ringing extension.  
To answer any ringing extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call pick-up  
directed code _____ .  
3. Dial the ringing extension's  
number.  
You are connected with the  
incoming call.  
29  
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CALL PICK-UP - MULTI-GROUP  
The Call Pick-Up - Multi-Group feature gives your designated multi-  
group extension the ability to answer a call in your subgroup.  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the call pick-up  
multi-group code _____ .  
3. Dial the subgroup number  
(0-9).  
You are connected with the  
incoming call.  
30  
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CALL TRANSFER (To Another Extension)  
The Call Transfer (to another extension) feature lets you pass a call to  
another extension.  
To transfer a call to another extension:  
Action  
Results  
1. Ask the connected party  
to wait.  
2. Press Flash.  
You hear recall dial tone.  
The connected party is  
automatically place on hold.  
3. Dial the extension number  
where you want the call  
transferred.  
You hear ringback tone.  
4. Announce the call when the  
called party answers and  
hang up.  
OR  
Hang up without announcing  
the call.  
The call transfers.  
NOTES  
1. Press Flash to reconnect to the original party if the extension  
where you want the call transferred does not answer or is busy.  
2. You are automatically reconnected to the original party if the  
extension where the call is transferred answers and then hangs  
up before you hang up your telephone.  
3. If the extension you have called is call forwarded to a voice mail  
system, contact your System Administrator for instructions on  
releasing the call to return to the original party.  
4. If the called party does not answer, your extension will be  
recalled.  
31  
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CALL TRANSFER (To An Outside Party)  
The Call Transfer (to an outside party) feature lets you pass a call from  
your extension to an outside party. Your system must be programmed  
to allow this feature.  
To transfer a call to an outside party:  
Action  
Results  
1. Ask the connected party  
to wait.  
2. Press Flash.  
You hear recall dial tone.  
The connected party is  
automatically placed on  
hold.  
3. Dial the code _____ for an  
outside line and the outside  
number.  
OR  
Dial the speed calling code  
_____ .  
You hear ringback.  
The call transfers.  
4. Announce the call when the  
outside party answers.  
5. Hang up.  
NOTES  
1. If the party does not answer or is busy, press Flash and listen for  
service tone. You will return to the original call in four seconds.  
2. You can also provide an unannounced transfer by simply hanging  
up once the called number begins ringing.  
3. If the extension you have called is call forwarded to a voice mail  
system, contact your System Administrator for instructions on  
releasing the call to return to the original party.  
4. If the called party does not answer, your extension will be recalled.  
32  
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CALL WAITING - ANSWER/ALTERNATE/TRANSFER  
The Call Waiting feature lets you know that a call is waiting while you  
are on a call. You hear a one burst (call waiting) tone to indicate that  
a third party (the call waiting) has camped-on to your line. The feature  
lets you do one of the following:  
Complete your existing call and hang up to receive your waiting  
call.  
Place your existing call on hold and answer the waiting call.  
Alternate between the original and the waiting call.  
Transfer the connected party and return to the call on hold.  
To answer the Call Waiting:  
Action  
Results  
Complete the in-progress call  
and hang up when you hear  
the call waiting tone.  
The waiting call  
automatically  
rings your phone.  
To answer the Call Waiting and keep the original call on hold:  
Action  
Results  
1. Ask the connected party to wait.  
2. Press Flash.  
You are connected to the  
camped-on party.  
Your original call is placed  
on hold automatically.  
3. Complete the call and hang up.  
33  
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Call Waiting - Answer/Alternate/Transfer (Cont'd)  
To alternate between the original and the waiting call:  
Action  
Results  
1. Ask the connected party to wait.  
2. Press Flash.  
The connected party is  
automatically placed on hold.  
You are connected to the  
original or the waiting call.  
OR  
Press Flash.  
You hear recall dial tone.  
The connected party is placed  
on hold automatically.  
3. Dial the call waiting return  
code _____ instead of  
hanging up.  
You are connected to the  
original or the waiting call.  
NOTES  
1. You are automatically reconnected to the party on hold when you  
finish with the first call.  
2. Pressing Flash to alternate between the original or waiting call is a  
feature set on a system-wide basis.  
To transfer a connected call and return to the call on hold:  
Action  
Results  
1. Ask the connected party to wait.  
2. Press Flash.  
You hear recall dial tone.  
The connected party is  
automatically placed on  
hold.  
3. Dial the extension number  
where you want the call  
transferred.  
OR  
34  
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Call Waiting - Answer/Alternate/Transfer (Cont'd)  
Action  
Results  
Dial the code _____ for an  
outside line and the outside  
number.  
You hear ringback.  
4. Announce the call when the  
destination answers.  
5. Press Flash.  
The call transfers and you  
are automatically  
reconnected with the party  
on hold.  
NOTES  
1. Press Flash to return to the previous call if the extension to which  
you are transferring the call does not answer or is busy.  
2. The Call Waiting - Transfer feature cannot be provided if the  
system has been programmed to use the Flash button to alternate  
between calls.  
35  
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CAMP-ON  
The Camp-On feature lets the F9600/F9600c system perform an  
automatic callback to your extension when the busy extension or  
outside line is available. The system sends a call waiting tone to the  
busy extension if you wait on the line. You can continue to use your  
extension for additional calls while you are in the camp-on mode.  
To camp-on to a busy extension or outside line:  
Action  
Results  
1. Remain on the line.  
You hear distinctive busy  
tone.  
2. Press Flash.  
You hear recall dial tone.  
You hear service tone.  
3. Dial the camp-on  
registration code _____ .  
4. Hang up and continue to use  
your extension as needed.  
You hear the camp-on  
callback ring when the busy  
extension is available.  
OR  
Wait on the line until service  
tone ends and the call is  
answered.  
The busy extension hears a  
call waiting tone. This  
cannot be used on outside  
lines.  
5. Answer the call.  
To register camp-on to an AAR/ARS route:  
Action  
Results  
Wait on the line.  
You are automatically  
camped on to the AAR/  
ARS route.  
OR  
Press Flash and dial the camp-  
on registration code _____ .  
You are camped on the  
AAR/ARS route.  
36  
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Camp-On (Cont'd)  
To cancel a registered camp-on:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the camp-on  
cancellation code _____ .  
3. Hang up.  
NOTES  
1. When you are camped-on to an extension, your extension  
receives the camp-on callback ring once the called extension is  
available. When you lift the handset, the extension you are  
camped-on to rings.  
2. The outside number you camp-on to is automatically redialed  
through your system's Automatic Route Selection (ARS) when an  
outside line becomes available.  
3. You get dial tone if you camp-on to an outside number and your  
system does not have ARS. Dial the desired number.  
4. You can register only one camp-on at a time.  
5. If you do not answer the camp-on callback ring within a specified  
interval, the ringing stops and camp-on is canceled.  
37  
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CODE CALL  
The Code Call feature lets you notify a party of a call using a bell or  
chime. The signal repeats as long as you remain on the line or until  
the paged person answers. This feature also lets the paged person  
answer the code call from any extension.  
To place a Code Call:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the code call  
registration code _____  
and the zone number.  
3. Dial the code for the party  
you are paging.  
4. Remain on the line.  
You hear the code call  
equipment (typically a  
chime or a bell).  
NOTE  
You must remain on the line to let the called party answer. When the  
code call is answered, you are connected with the party.  
To answer a Code Call (when you hear the code call tone):  
Action  
Results  
1. Lift handset at any extension  
after you hear the chime or  
bell.  
You hear dial tone.  
2. Dial the code call answer  
code _____ and the zone  
number.  
You are connected with the  
paging party.  
38  
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DATA SECURE - SELECTIVE  
The Data Secure - Selective feature prevents interruptions by call  
processing tones, busy overrides, and break-ins during a telephone  
connection. This feature can be used during a conversation but has  
more use in the data transmission mode where it is used to prevent the  
corruption of transmitted data. This feature is in effect for one call only.  
The procedure must be repeated for each successive call.  
To register the Data Secure - Selective feature:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the data secure  
selective code _____ .  
3. Dial the code _____ for an  
outside line and the outside  
number.  
NOTES  
1. Data security automatically cancels when your call ends.  
2. You hear reorder tone if an incorrect code is entered.  
3. Data security remains in effect until you receive the callback from  
a busy line (if you register the code and camp-on to a busy  
outside line or extension). You cannot use this feature on another  
call before you receive the callback.  
39  
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DAY/NIGHT CHANGE  
The Day/Night Change feature is used to change the Day/Night mode  
access from an extension. This feature can be used only when there is  
no Attendant Console in the system tenant.  
To change the mode to Night mode:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the night mode code  
_____.  
3. Hang up.  
To change the mode to Day mode:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the day mode code  
_____.  
3. Hang up.  
NOTE  
Changing to the Night Mode while in Night Mode or changing to the  
Day Mode while in Day Mode is acceptable.  
40  
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DICTATION MACHINE ACCESS  
The Dictation Machine Access feature lets you access dictation  
equipment. Your dialpad is used to:  
Activate recording.  
Playback.  
Rewind.  
Use other dictation machine features after you connect with the  
machine.  
To access a Dictation Machine:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the specific dictation  
machine code _____ .  
OR  
Dial the dictation machine's  
extension number.  
You hear ringback or dial  
tone.  
3. Hang up after you finish  
recording or listening to the  
message.  
NOTES  
1. A touch tone phone is needed to control the dictation machine  
(for an extension-ended call).  
2. If the dictation machine is assigned an extension number, you will  
hear ringing until the call is answered by the dictation machine.  
3. If the dictation machine is assigned an outside line, the call  
cannot connect without hearing a tone.  
41  
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DO NOT DISTURB (DND)  
The Do Not Disturb (DND) feature denies a caller access to your  
extension. A caller from an extension hears DND tone. Outside  
callers will hear reorder (fast busy) tone.  
To register Do No Disturb to your extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the do not disturb  
registration code _____ .  
3. Hang up.  
To cancel a registered Do Not Disturb:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the do not disturb  
cancellation code _____ .  
3. Hang up.  
42  
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DO NOT DISTURB (DND) - ADVISORY MESSAGE  
The Do Not Disturb - Advisory Message feature registers an advisory  
message to a caller's display telephone. The default message is 00 DO  
NOT DISTURB if no other message selection is made. Callers without  
a display telephone hear DND tone only.  
To register Do Not Disturb - Advisory Message:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the DND - advisory  
message registration code  
_____ .  
3. Dial one of the following  
preprogrammed advisory  
message numbers (00-99):  
00 DO NOT DISTURB  
01 PLEASE CALL BACK  
LATER  
02 OUT OF THE OFFICE  
03 GONE FOR THE DAY  
04 BACK IN TOMORROW  
05 ON VACATION  
06 BE BACK SOON  
07 IN A MEETING  
08 OUT TO LUNCH  
09 OUT OF TOWN  
OR  
Dial a predetermined customized  
message using numbers (10-29).  
You hear service tone.  
4. Hang up.  
NOTE  
Customized messages (10-29) are set up by the System  
Administrator.  
43  
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Do Not Disturb (DND) - Advisory Message (Cont'd)  
To change an advisory message:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear recall dial tone.  
2. Dial the DND registration  
code _____ .  
3. Dial the new advisory  
message number.  
You hear service dial tone.  
4. Hang up.  
To cancel a registered advisory message:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the DND cancellation  
You hear service tone.  
code _____ .  
3. Hang up.  
44  
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DO NOT DISTURB (DND) - FROM  
ANOTHER EXTENSION  
The Do Not Disturb from Another Extension feature registers DND to a  
specific extension number from another extension.  
To register Do Not Disturb from another extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the DND from another  
extension registration code  
_____ .  
3. Dial the extension number to  
which you want to register  
do not disturb.  
You hear service tone.  
4. Hang up.  
To cancel DND from another extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the DND from another  
extension cancellation  
code _____ .  
3. Dial the extension number  
from which you want to  
cancel do not disturb.  
You hear service tone.  
4. Hang up.  
45  
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DO NOT DISTURB (DND) OVERRIDE  
The Do Not Disturb Override feature allows you to ring through to an  
extension which has registered DND. You hear reorder tone if this  
feature is not available to your extension's class of service.  
To register a DND Override:  
Action  
Results  
1. Dial a registered DND  
extension.  
You hear DND tone.  
2. Press Flash.  
You hear recall dial tone.  
You hear ringback.  
3. Dial the DND override  
code _____ .  
4. Wait for the extension to  
answer.  
46  
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DO NOT DISTURB (DND) SELECTIVE EXEMPTION  
The Do Not Disturb - Selective Exemption feature lets you exempt  
selected extensions from your extension's registered DND. These  
extensions can call you if you register Do Not Disturb. You can  
register as many as ten exempted stations, even before registering the  
Do Not Disturb feature.  
To register the exempted extension's directory number:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear recall dial tone.  
2. Dial the DND - selective  
exemption registration  
code _____ .  
3. Dial the exempted  
extension's number.  
You hear service tone.  
NOTE  
Repeat Step 3 for each extension you want exempted from your  
registered DND.  
4. Hang up.  
To cancel the selective exemption:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the DND - selective  
exemption cancellation  
code _____ .  
3. Hang up.  
47  
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EIGHT-WAY CONFERENCE  
The Eight-Way Conference feature lets up to eight persons speak  
together in a conference call. The people can be extension and  
outside callers. If several of the parties are outside calls, it may be  
harder to hear the outside parties.  
To initiate an eight-way conference call and add a third member:  
Action  
Results  
1. Ask the first party to wait.  
2. Press Flash.  
You hear recall dial tone.  
The first party is placed on  
hold automatically.  
3. Dial the eight-way  
conference code _____ .  
4. Dial the third party's  
extension number.  
The party answers.  
5. Announce the call and  
press Flash.  
You are in a three-way  
conference call.  
(Press once for an internal  
call, twice for an external call.)  
To add the fourth through eighth parties to the conference call:  
Action  
Results  
1. Ask the connected parties  
to wait.  
2. Press Flash.  
You hear recall dial tone.  
3. Dial the next party's  
extension number.  
You hear ringback until the  
extension answers.  
4. Announce the call and press  
Flash.  
The next party connects to  
the conference call.  
(Press once for an internal  
call, twice for an external call.)  
48  
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Eight-Way Conference (Cont'd)  
To transfer the conference control privilege to another extension:  
Action  
Results  
1. Ask the connected parties  
to wait.  
2. Press Flash.  
You hear recall dial tone.  
You hear ringback.  
3. Dial the extension number  
that you want to become the  
controlling party.  
4. Hang up after the extension  
answers.  
NOTES  
1. If you receive no answer, a busy tone, a recorded announcement,  
or if you dialed a wrong number, press Flash to return to your  
conference or original call connection and to drop the wrong call.  
2. A conference call can be placed on Hold.  
3. Press FLASH twice to add the party to the conference if the called  
party is using an outside line. You may press FLASH once to add  
the party to the conference if the system is programmed to do so.  
You may also press FLASH twice to add the party to the  
conference if the called party is an extension in the system. The  
second FLASH must be entered within four seconds of the first.  
4. You cannot transfer conference control to a station that is already  
involved in the conference.  
5. You can enter an account code for each party being added to a  
conference if the account code is entered after the dialed number  
as specified by the system programming.  
49  
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EMERGENCY CALL TO ATTENDANT  
The Emergency Call to Attendant feature allows the user to make an  
emergency call, which is treated with a higher priority than most other  
types of calls.  
To place an emergency call to the attendant:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the emergency call to  
attendant code _____ .  
3. Remain on the line until the  
attendant answers.  
You hear ringback.  
50  
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PLACING A CALL  
The Placing a Call feature lets you call an attendant console, an inside  
extension, or an outside number.  
To place a call to an attendant console:  
Action  
1. Lift handset.  
2. Press 0.  
OR  
Results  
You hear dial tone.  
Dial the specific attendant access  
code and attendant number.  
3. Remain on the line until  
the attendant answers.  
You hear ringback.  
NOTE  
The attendant must release the call before the extension can be  
used again.  
To place an inside call:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear ringback.  
2. Dial the extension number.  
3. Remain on the line until the  
called party answers.  
To place an outside call:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the code _____ for an  
outside line.  
3. Dial the outside number.  
NOTES  
1. See the AAR and ARS features for further information.  
2. You hear distinctive busy tone if the outside line is busy.  
51  
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EXECUTIVE BUSY OVERRIDE  
The Executive Busy Override feature lets a preprogrammed extension  
interrupt a busy line in order to speak to both parties.  
Action  
Results  
1. Listen for distinctive busy  
tone and remain on the line.  
2. Press Flash.  
You hear recall dial tone.  
You hear override tone.  
3. Dial the executive busy  
override code _____ .  
4. Make your announcement  
when the override tone ends.  
5. Hang up.  
NOTE  
The interrupted parties hear two seconds of distinctive busy tone.  
The interrupting party hears two seconds of service tone. After two  
seconds, a three-way conversation is established with a continuous  
low volume override tone.  
52  
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EXECUTIVE CAMP-ON  
The Executive Camp-On feature gives you increased transfer  
capability. If you try to transfer a call to a busy extension, you can  
camp the call onto the busy extension and hang up. When the  
extension is available, the camped-on call automatically rings the  
extension.  
To register the Executive Camp-On:  
Action  
Results  
1. Ask the caller to wait.  
2. Press Flash.  
You hear recall dial tone.  
You hear service tone.  
3. Dial the executive camp-on  
code _____ and the extension  
number.  
4. Hang up.  
When the busy extension  
becomes available, your  
extension rings.  
NOTES  
1. This feature may be used whether or not you know the called  
extension is busy. If the called extension is not busy, your call will  
be processed like a transferred call.  
2. The executive camp-on automatically cancels if the call on hold  
hangs up.  
3. The registering extension receives an automatic callback if the  
busy extension does not answer within a predetermined time.  
53  
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GROUP PAGING THROUGH DT SPEAKERS  
The Group Paging Through DT Speakers feature enables a single line  
telephone user to page another user within a paging group through the  
speaker on a DT.  
To page a party:  
FEATURE CODE  
Action  
Results  
1. Lift the handset.  
You hear dial tone.  
2. Dial the group paging  
code _____ .  
3. Dial the group number where  
you want to page.  
You hear service tone.  
4. When service tone ends,  
announce your page.  
5. End the page by gently  
replacing the handset.  
NOTE  
The SPEAKER lamp will flash on the DT throughout the page.  
54  
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HOOKFLASH SIGNAL TO TRUNK  
The Hookflash Signal to Trunk feature allows the user to send a  
hookflash signal to an outside CO line during a conversation.  
To register a hookflash signal:  
Action  
Results  
1. Ask the caller to wait.  
2. Press Flash.  
You hear recall dial tone.  
3. Dial the hookflash signal  
You hear dial tone from  
another PBX or central  
office (CO). Follow the  
instructions given to you  
by the outside source to  
activate features or place  
outgoing calls.  
code _____ .  
55  
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ISDN CALLING NUMBER PRIVACY  
The ISDN Calling Number Privacy feature allows you to select whether  
sending your DID number (CLID) to the destination user via PRI CO is  
allowed or restricted.  
To allow your DID number to be sent to the destination:  
Action  
Results  
1. Lift the handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the calling number  
presentation code ________.  
3. Dial the code ________ for a PRI You hear dial tone.  
CO line.  
4. Dial the outside number.  
NOTE  
Whether or not your DID number is sent to the destination is  
determined by your telephone system’s programming. Even if you  
operate the above procedure, your DID number will not be sent  
unless your system data base has activated this feature.  
56  
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ISDN Calling Number Privacy (Cont’d)  
To restrict your DID number from being sent to the destination:  
Action  
Results  
1. Lift the handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the calling number  
restriction code ________.  
3. Dial the code ________ for a PRI You hear dial tone.  
CO line.  
4. Dial the outside number.  
NOTE  
Whether or not your DID number is sent to the destination is  
determined by your telephone system’s programming. Even if you  
operate the above procedure, your DID number will not be sent  
unless your system data base has activated this feature.  
57  
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LAST NUMBER REDIAL  
The Last Number Redial feature lets your extension automatically  
redial the last number you called. For example, if you get a busy tone  
or no answer when you place a call (extension or outside line), this  
feature allows you to keep trying the call until you get an answer.  
To automatically redial the last number called:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the last number redial  
Your extension  
code _____ .  
automatically redials the  
last number called.  
NOTES  
1. Calls placed using other forms of automatic dialing (such as  
Speed Call) cannot be automatically redialed.  
2. As you dial each number, it is automatically saved until the new  
number is dialed.  
58  
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MEET-ME CONFERENCE  
The Meet-Me Conference feature lets you schedule in advance up to  
eight extensions for a dial-up conference call. The parties must be  
notified of the intended date, time, and specific conference code.  
To establish the conference call at the agreed date and time:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the meet-me  
conference code _____ .  
3. Dial the code (0-9)  
for your specific  
conference.  
The first party to enter the  
conference hears service  
tone for a short time.  
Subsequent parties hear  
the meet-me conference  
tone before being  
connected to the  
conference call.  
NOTE  
You hear reorder tone if all conference lines are busy.  
59  
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MESSAGE WAITING (MW) - OVERVIEW  
Your extension is capable of sending and receiving messages. Fifteen  
messages can be left at one time. After your extension reaches the  
message limit, the next message will be saved and the oldest message  
will be deleted.  
Extensions without message waiting lamps have an audible message  
waiting tone as a message waiting indicator.  
There are three types of text messages:  
Time Stamped Callback (TSCB) Message.  
Canned Message.  
Semi-Free Text Message.  
NOTE  
Canned messages and semi-free text messages can be sent to DTs  
only. Single line telephones cannot receive these types of  
messages.  
60  
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MESSAGE WAITING - TIME STAMPED  
CALLBACK (TSCB)  
The Time Stamped Callback Message Waiting feature registers the  
time, date, and extension number of the caller. It is called Blind  
Callback on a single line telephone (SLT) because the time, date, and  
extension number cannot display. You hear an audible message  
waiting tone or see that the message waiting lamp is on. SLTs can  
send and receive a TSCB message.  
To register a Message Waiting - Time Stamped Callback at an  
extension that is busy, does not answer, or has registered DND:  
Action  
Results  
1. Press Flash.  
2. Dial the message waiting  
You hear service tone.  
code _____ .  
3. Hang up.  
To answer a waiting message:  
Action  
Results  
1. Lift handset.  
You hear audible message  
waiting tone if your  
extension does not have a  
message waiting lamp.  
If you have a message  
waiting lamp, it will be lit  
and you will hear dial tone.  
2. Dial the message waiting  
answer (retrieval) code _____ .  
You hear ringback tone.  
3. Wait for the party to answer.  
61  
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Message Waiting - Time Stamped  
Callback (TSCB) (Cont'd)  
To cancel a registered TSCB waiting message:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the message waiting  
cancellation code _____ .  
You hear service tone.  
3. Dial the registered extension  
number.  
You hear service tone.  
4. Hang up.  
NOTE  
If your registration/cancellation is denied, you hear reorder tone.  
62  
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MESSAGE WAITING - CANNED/  
SEMI-FREE TEXT  
The Message Waiting - Canned/Semi-Free Text feature is used to  
send this type of message to a display telephone. These types of  
messages cannot be received on your SLT.  
Canned messages are preprogrammed by the system. Your extension  
cannot modify this type of message.  
Semi-Free text is a canned message with areas within the text for  
inserting the desired values (time, etc.).  
To register Canned/Semi-Free Message Waiting to a display  
telephone:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the canned/semi-free  
message registration  
code _____ .  
3. Dial the extension number  
where you want the message  
left.  
4. Dial the two-digit message  
number.  
You hear service tone.  
5. Hang up.  
63  
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Message Waiting - Canned/  
Semi-Free Text (Cont'd)  
To cancel a registered Canned/Semi-Free Text Message Waiting:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the message waiting  
cancellation code _____  
and the registered extension  
number.  
3. Hang up.  
NOTES  
1. If the party receiving the message does not have a display Digital  
Telephone, the message cannot be seen. In this case, you hear  
reorder tone on the receiver.  
2. If your registration/cancellation is denied, you hear reorder tone.  
64  
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PAGING  
The Paging feature lets you page a party within the paging system  
range and wait on the line for the person to answer the page (meet-me  
paging).  
Your class of service determines your extension's paging zone  
capabilities. You can have the following:  
All system zones.  
All tenant zones.  
Individual zones.  
To page over all system zones:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the paging system -  
all zones code _____ .  
3. Announce your page after  
service tone ends.  
4. Hang up gently.  
To page over all tenant zones:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the paging - tenant all  
zones code _____ .  
3. Announce your page after  
service tone ends.  
4. Hang up gently.  
65  
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Paging (Cont'd)  
To page using an individual zone:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the paging - individual  
zone code _____ and a  
zone number.  
3. Announce your message after  
service tone ends.  
4. Hang up gently.  
To page using paging meet-me:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear service tone.  
2. Dial the paging - meet-me  
code _____ and a zone  
number.  
3. Page the party you want to  
meet after service tone ends.  
4. Ask the party to dial the paging  
answer code.  
5. Remain on the line until the  
paged party answers.  
NOTE  
If you prefer to have the attendant announce your call, press 0 or  
the appropriate number and tell the operator you want to page.  
66  
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Paging (Cont'd)  
To answer a page:  
Action  
Results  
1. Lift handset at any  
extension.  
You hear dial tone.  
2. Dial the paging answer  
code _____ and the zone  
number.  
You are connected to the  
paging party.  
67  
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REMOTE SYSTEM ACCESS (RSA)  
The Remote System Access feature provides direct access to certain  
F9600/F9600c features from a remote location. This lets you make a  
call from outside of the system using cost-saving, long distance calling  
and other conveniences provided by the F9600/F9600c. The features  
you can access are determined by your security code call privileges or  
authorization code.  
This feature is also known as Direct Inward System Access (DISA).  
To use RSA from an outside telephone:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial your office's RSA  
directory number.  
3. Dial the security code if  
necessary.  
You hear dial tone.  
4. Place a call using your  
normal extension privileges.  
NOTES  
1. A Touchtone telephone must be used to make an RSA call from  
an outside line.  
2. You hear reorder tone if the RSA directory number or the security  
code you enter is denied.  
3. Your system System Administrator can tell you whether a  
security code is necessary.  
68  
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SILENT MONITOR  
The Silent Monitor feature allows you to monitor other extensions  
during conversations. This feature, however, is restricted to all users  
except those stations that are permitted by Class of Service.  
To monitor other calls:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the silent monitor  
registration code _____ .  
3. Dial the extension number  
that you want to monitor.  
You hear service tone.  
Monitoring begins.  
To cancel monitoring and return to normal status:  
Action Results  
Hang up.  
69  
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SILENT MONITOR BY ACD GROUP  
The Silent Monitor by ACD Group feature allows you to monitor other  
agents in an ACD group during conversations.  
To monitor other calls in an ACD group:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear dial tone.  
2. Dial the silent monitor by  
ACD group registration  
code ________.  
3. Dial the ACD group number  
(fixed 3 digits) that you want  
to monitor.  
You hear service tone.  
Monitoring begins.  
To cancel monitoring and return to normal status:  
Action Results  
Hang up.  
70  
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SPEED CALLING  
The Speed Calling feature lets you call a person without entering the  
whole number. There are three types:  
System:  
Group:  
Preprogrammed into the system's data base; cannot  
be registered from an individual extension.  
Registered by members of a preprogrammed speed  
calling group.  
Extension: Registered by the user at the individual extension; can  
set up as many as 100 different numbers (00-99).  
An extension can have all three types of speed calling.  
To place a speed call:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear ringback.  
2. Dial the appropriate speed  
calling code _____ and an  
entry code.  
To register or change an extension level number for Speed  
Calling:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the speed calling  
registration code _____  
and an entry code.  
3. Dial the number that you  
want to register and remain  
on the line.  
You hear service tone.  
4. Hang up.  
71  
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Speed Calling (Cont'd)  
To register or change a group-level (#A or #B) number for Speed  
Calling:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the group level (#A or #B)  
speed calling registration  
code _____ and an entry  
code (00-99).  
3. Dial the number that you want  
to register and remain on the  
line.  
You hear service tone.  
4. Hang up.  
NOTES  
1. System speed calling codes must be entered by a qualified  
maintenance person.  
2. Your extension's class of service determines your access to  
system speed calling and/or group and extension speed calling.  
3. When programming an outside number, first dial the code for an  
outside line.  
4. An entry code is the 2-5 digit number that is used identify the  
individual number that was programmed.  
5. You can be a member of up to two speed calling groups.  
72  
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THREE-WAY CONFERENCE -  
EXTENSION  
The Three-Way Conference - Extension feature lets you add a third  
extension to an existing two-way conversation.  
To add another extension for a Three-Way Conference call:  
Action  
Results  
1. Ask the connected party  
to wait.  
2. Press Flash.  
You hear recall dial tone.  
The connected party is  
automatically placed on hold.  
3. Dial the extension number.  
4. Tell the called party that  
you are forming a three-  
way conference.  
5. Press Flash.  
The conference is  
established.  
NOTES  
1. Press Flash to return to the first person if the third party's line is  
busy or unanswered, or to drop an unwanted third party (e.g., an  
answering machine).  
2. If your F9600/F9600c system has been set up to activate the  
“Third Party Release” in conference mode, you can establish the  
conference by pressing Flash once. You can release the third  
party by pressing Flash once again.  
3. When you hang up, the other two parties stay connected.  
73  
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THREE-WAY CONFERENCE -  
OUTSIDE PARTY  
The Three-Way Conference - Outside Party feature is used to add an  
outside party to an existing two-way conversation.  
To add an outside party for a Three-Way Conference call:  
Action  
Results  
1. Ask the connected party  
to wait.  
2. Press Flash.  
You hear recall dial tone.  
The connected party is  
automatically placed on hold.  
3. Dial the code _____ for an  
outside line.  
4. Dial the outside number.  
You hear ringback. The  
called party answers.  
5. Tell the connected party that  
you are forming a three-way  
conference.  
6. Press Flash.  
The conference is  
established.  
NOTES  
1. Press Flash a second time if you dial a wrong number, receive no  
answer, receive a recorded announcement, or some other  
undesired result.  
2. If your F9600/F9600c system has been set up to activate the  
“Third Party Release” in conference mode, you can establish the  
conference by pressing Flash once. You can release the third  
party by pressing Flash once again.  
3. Unless your system has been programmed for trunk-to-trunk  
connection, hanging up on a conference call with two outside  
parties will disconnect all connected parties.  
74  
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UNIVERSAL NIGHT ANSWER  
The Universal Night Answer feature is used to answer calls when the  
system is without an attendant and is in the night mode. A night bell or  
some other type of audible device sounds when a call comes in on an  
outside line.  
To answer a call when the night answer alarm sounds:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the night answer code  
You are connected with the  
incoming call.  
_____ and the zone number.  
NOTE  
Once you answer the call, your extension can operate in the same  
way that it does in the day operating mode.  
75  
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UNIVERSAL REGISTRATION/CANCELLATION  
The Universal Registration/Cancellation feature lets an extension  
register and cancel certain features for other extensions. The following  
chart lists the affected features and their service identification codes:  
SERVICE  
FEATURE  
IDENTIFICATION  
CODE  
Do Not Disturb  
1
2
3
4
5
Call Forward - All Calls  
Call Forward - Busy/No Answer  
Call Forward - No Answer  
Message Waiting  
To assign Universal Registration to a specific extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the universal  
registration code ______.  
3. Dial an appropriate service  
identification code from the  
chart above.  
4. Dial the extension number  
where you want to register  
DND.  
You hear service tone.  
OR  
Dial the extension that is  
forwarding the calls or dial  
the extension number that  
will receive the message.  
76  
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Universal Registration/Cancellation (Cont’d)  
NOTE  
DND requires no further action.  
5. Dial the extension number  
of the location where calls  
will be forwarded.  
OR  
Dial the extension number of  
the party leaving the message.  
You hear service tone.  
To cancel Universal Registration from a specific extension:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
2. Dial the universal  
cancellation code ______.  
3. Dial the appropriate service  
identification code from the  
chart.  
4. Dial the extension number  
where you want to cancel  
DND.  
OR  
Dial the extension number  
where call forwarding was  
registered.  
OR  
77  
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Universal Registration/Cancellation (Cont’d)  
Action  
Results  
Dial the extension number  
where you left a message  
followed the extension  
number of the party that  
left the message.  
You hear service tone.  
78  
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VOICE MESSAGE  
The Voice Message feature integrates with voice mail systems. This  
feature lets you leave or listen to a recorded voice message. Your  
extension's message waiting lamp (if available) or the audible message  
waiting tone indicates that your extension has a voice message  
registered.  
To leave a voice message:  
Action  
Results  
1. Lift handset.  
You hear dial tone.  
You hear ringback tone.  
2. Dial the extension of the  
Voice Messaging System  
(VMS).  
You are guided through the  
voice messaging process  
by the system.  
To listen to a voice message registered to your extension:  
Action  
Results  
1. Lift handset.  
You hear message waiting  
tone.  
2. Dial the message waiting  
return code _____ .  
You are guided through the  
voice messaging process  
by the system.  
You hear the voice  
message.  
NOTES  
1. Repeat Step 2 to answer other messages also registered to the  
extension.  
2. Voice messaging operations can be performed by calling the  
VMS extension and following the procedures specified by the  
system.  
79  
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WHISPER CALL ANNOUNCE  
The Whisper Call Announce feature allows an agent to hear the  
announcement when an ACD call is terminated to the agent.  
To receive a Whisper Call Announcement:  
Action  
Results  
1. Lift the handset to answer  
the call.  
You hear the announcement.  
Then, you connect to the  
calling party.  
80  
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Table 1. Feature Codes  
FEATURE  
FEATURE CODE  
Record your system's customized feature codes in the spaces  
provided on this table.  
Account Code Registration  
Attendant Access  
FLASH +  
Attendant Recall  
FLASH +  
Automatic Alternate Routing (AAR)  
Automatic Route Selection (ARS)  
Automatic Route Selection - Manual Advance  
Bad Line Reporting  
FLASH +  
FLASH +  
Call Forward - All Calls  
+ EXT  
Call Forward - All Calls (cancellation)  
Call Forward - Busy/No Answer  
Call Forward - No Answer  
+ EXT  
+ EXT  
Call Forward - Busy/No Answer or No Answer  
(cancellation)  
Call Forward - Follow Me  
Call Forward - Follow Me (cancellation)  
Call Hold  
+ EXT  
+ EXT  
FLASH + + PN  
Call Hold - Local Retrieve  
Call Hold - Remote Retrieve  
Call Park  
+ PN  
FLASH + + PN  
+ PN  
Call Park - Retrieve  
Call Pick-Up  
Call Pick-Up - Directed  
Call Pick-Up - Multi-Groups  
Call Waiting - Return  
+ EXT  
+ EXT  
FLASH +  
LEGEND:  
DN: Directory Number  
EC: Entry Code  
EXT: Extension Number  
IDC: ID Code  
PN: Position Number  
ZN: Zone Number  
81  
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Table 1. Feature Codes (Cont'd)  
FEATURE  
FEATURE CODE  
Camp-On  
FLASH +  
Camp-On (cancellation)  
Code Call  
+ZN+IDC  
+ZN  
Code Call - Meet-Me  
Data Secure - Selective  
Day Mode  
Dictation Machine Access  
Do Not Disturb  
Do Not Disturb (cancellation)  
Do Not Disturb Override  
Do Not Disturb - Selective Exemption  
FLASH +  
+ EXT  
Do Not Disturb - Selective Exemption  
(cancellation)  
Do Not Disturb - from Other Extension  
+ EXT  
+ EXT  
Do Not Disturb - from Other Extension  
(cancellation)  
Eight-Way Conference  
FLASH +  
Emergency Call to Attendant  
Executive Busy Override  
FLASH +  
Executive Camp-On  
FLASH + + EXT  
+ SGN  
Group Paging Through DT Speaker  
ISDN Calling Number Privacy (presentation)  
ISDN Calling Number Privacy (restriction)  
Last Number Redial  
Meet-Me Conference  
Message Waiting Canned  
Message Waiting (TSCB)  
FLASH +  
LEGEND:  
DN: Directory Number  
EC: Entry Code  
EXT: Extension Number  
ZN: Zone Number  
IDC: ID Code  
PN: Position Number  
SGN: Subgroup Number  
82  
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Table 1. Feature Codes (Cont'd)  
FEATURE  
FEATURE CODE  
Message Waiting (cancellation)  
Message Waiting Retrieval  
Night Answer  
Night Mode  
Paging (System - All Zones)  
Paging (Tenant - All Zones)  
Paging (Individual Zone)  
+ ZN  
+ ZN  
Paging (Meet-Me - Individual Zone)  
Silent Monitor by ACD Group  
Speed Calling (System Level)  
Speed Calling (Extension - access)  
Speed Calling (Extension - registration)  
Speed Calling (Group #A access)  
Speed Calling (Group #A registration)  
Speed Calling (Group #B access)  
Speed Calling (Group #B registration)  
Three-Way Conference  
+ EC  
+ EC  
+ EC  
+ EC  
+ EC + DN  
+ EC  
+ EC + DN  
FLASH +  
FLASH +  
Transfer  
Voice Message  
LEGEND:  
DN: Directory Number  
EC: Entry Code  
IDC: ID Code  
PN: Position Number  
EXT: Extension Number  
ZN: Zone Number  
83  
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Table 2. Ringing Patterns  
ON/OFF INTERVAL  
(IN SECONDS)  
TONE TYPE  
1
14  
10 11 12 13  
2
3
4
5
6
7
8
9
STATION TO  
STATION CALL  
1 SECOND ON, 3 SECONDS OFF  
INCOMING  
CALL  
2/5 SECOND ON, 1/5 SECOND OFF, 2/5 SECOND ON, 3 SECONDS OFF  
CAMP ON  
CALLBACK  
AND  
FORWARDED  
CALL  
1 SECOND ON, 1 SECOND OFF  
DATA  
CALL  
1/4 SECOND ON, 1/4 SECOND OFF  
NOTE: Intercom Call ringing patterns are determined by software  
command.  
84  
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CUSTOMIZED LISTINGS  
Paging Zone List  
PAGING AREA  
ZONE  
Code Call Zone List  
CODE CALL AREA  
ZONE  
85  
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CUSTOMIZED LISTINGS (Cont’d)  
Code Call Paging Zones  
ZONE  
PERSON PAGED  
Group Paging List  
PAGING AREA  
GROUP  
86  
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SECTION 119-046-015  
P/N D119-046-015  
January 2001  
Printed in U.S.A.  
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