Fujitsu Scanner S500M User Manual

P3PC-1742-01EN  
Color Image Scanner  
S500M for Macintosh  
Getting Started  
P
O
W
E
R
Please read this guide before connecting the scanner to your PC.  
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Introduction  
Thank you for purchasing the Color Image Scanner ScanSnap  
S500M  
.
How Product Names Are Indicated In This  
Manual  
ScanSnap S500M (hereinafter called the “ScanSnap” or  
“the ScanSnap scanner”) is a feature-rich, office-ready  
color image scanner. It is designed to help you improve  
productivity and solve problems in scanning.  
References to operating systems (OS) are indicated as  
follows:  
ScanSnap scanners have the following features:  
Mac OS X v10.1:  
Mac OS X v10.2:  
Mac OS X v10.3:  
Mac OS X v10.4:  
Macintosh operating system  
Version 10.1  
Macintosh operating system  
Version 10.2  
Macintosh operating system  
Version 10.3  
Just pressing the Scan button allows you to  
turn images on paper into PDFs!  
You can turn the documents cluttering up your desk  
into PDFs, manage and archive them on your  
computer. You can use the Adobe® Acrobat®  
software packaged with this scanner to display and  
edit these PDF documents, which are convenient for  
printing and attaching to the e-mail.  
Macintosh operating system  
Version 10.4  
Where there is no distinction between the different  
versions of the above operating system, the general term  
"Mac OS X" is used.  
ScanSnap scanners can automatically detect  
whether documents are color or black-and-white, so  
that the size of scanned image files can be made  
smaller when scanning color and black-and-white  
documents mixed in a batch. In addition, the  
scanner can automatically remove blank pages in  
documents to reduce the size of files even more.  
Adobe Acrobat 7.0: Adobe® Acrobat® 7.0 Standard  
ScanSnap and the Manuals  
ScanSnap S500M consists of:  
Effortless scanning!  
1) S500M:  
Color image scanner  
Double-sided color documents in A4 or letter size  
can be scanned at a speed of about 18 sheets/minute  
(when used with a computer with a PowerPC® G5  
processor of 1.6GHz or higher running Mac OS X  
v10.2.8 or later and with Scan mode Normal, Color  
mode Auto, and Compression rate 3).  
2) ScanSnap  
Manager:  
Image capturing software to  
scan and convert paper  
documents into PDF-format  
files  
3) Adobe® Acrobat®: De facto standard software for  
generating and manipulating  
PDF format electronic  
Small desktop footprint!  
Its footprint is smaller than a sheet of A4 or letter  
size paper; ScanSnap scanners can be left on your  
desk all the time.  
document.  
The following manuals are prepared for you:  
(Note: ScanSnap S500M Scanner does NOT  
comply with TWAIN or ISIS standards.)  
ScanSnap S500M Getting Started  
(This manual):  
provides basic information to install and use  
ScanSnap solution.  
Manufacturer  
PFU LIMITED  
ScanSnap S500M Operator’s Guide  
International Sales Dept., Imaging Business Division,  
Products Group  
Solid Square East Tower, 580 Horikawa-cho,  
Saiwai-ku, Kawasaki-shi Kanagawa 212-8563, Japan  
Phone : +81 (44) 540-4538  
(PDF manual included in ScanSnap Setup CD-ROM):  
provides detailed information about the installation of  
the ScanSnap software and hardware, operation of the  
scanner hardware and ScanSnap Manager.  
Trademarks  
For information on how to use Adobe Acrobat, please refer  
to “Adobe Acrobat Help.”  
Apple, Apple logos, Mac, Mac OS and Macintosh are  
registered trademarks of Apple Computer Inc. in the  
United States and/or other countries.  
Adobe, the Adobe logo, and Acrobat are either  
registered trademarks of Adobe Systems Incorporated  
in the United States and/or other countries.  
ScanSnap, and the ScanSnap logo are the trademarks of  
PFU LIMITED.  
Other product names are the trademarks or registered  
trademarks of the respective companies.  
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Regulatory Information  
Bescheinigung des Herstellers / Importeurs  
Für den S500M wid folgendes bescheinigt:  
FCC declaration  
This equipment has been tested and found to comply  
with the limits for a Class B digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to  
provide reasonable protection against harmful  
interference in a residential installation. This  
equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in  
accordance with the instruction manual, may cause  
harmful interference to radio communications.  
However, there is no guarantee that interference will  
not occur in a particular installation. If this equipment  
does cause harmful interference to radio or television  
reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following  
measures:  
In Übereinsstimmung mit den Bestimmungen der  
EN45014(CE) funkentstört  
Maschinenlärminformationsverordnung  
3. GPSGV: Der höchste Schalldruckpegel beträgt  
70 dB (A) oder weniger, gemäß EN ISO 7779.  
International ENERGY STAR® Program  
As an ENERGY STAR® Partner,  
PFU LIMITED has determined  
that this product meets the  
ENERGY STAR® guidelines for  
energy efficiency.  
The International ENERGY  
STAR® Office Equipment  
-
-
Reorient or relocate the receiving antenna.  
Increase separation between equipment and  
receiver.  
Program is an international program that promotes  
energy saving through the penetration of energy  
efficient computers and other office equipment. The  
program backs the development and dissemination of  
products with functions that effectively reduce energy  
consumption. It is an open system in which business  
proprietors can participate voluntarily. The targeted  
products are office equipment such as computers,  
monitors, printers, facsimiles, copiers, scanners, and  
multifunction devices. Their standards and logos are  
uniform among participating nations.  
-
-
Connect equipment to an outlet on a circuit  
different from that to which the receiver is  
located.  
Consult your dealer or an experienced radio/TV  
technician.  
Changes or modifications not expressly  
approved by the party responsible for  
compliance could void the user’s authority to  
operate the equipment.  
Use in High-safety Applications  
ATTENTION  
The use of a USB interface cable and AC  
cable supplied with this product is required to  
comply with the Class B limits of Part 15 of  
FCC rules.  
This product has been designed and manufactured on  
the assumption that it will be used in office, personal,  
domestic, regular industrial, and general-purpose  
applications. It has not been designed and  
manufactured for use in applications (simply called  
"high-safety applications" from here on) that directly  
involve danger to life and health when a high degree of  
safety is required, for example, in the control of nuclear  
reactions at nuclear power facilities, automatic flight  
control of aircraft, air traffic control, operation control  
in mass-transport systems, medical equipment for  
sustaining life, and missile firing control in weapons  
systems, and when provisionally the safety in question  
is not ensured. The user should use this product with  
adopting measures for ensuring safety in such  
high-safety applications. PFU LIMITED assumes no  
liability whatsoever for damages arising from use of  
this product by the user in high-safety applications, and  
for any claims or compensation for damages by the  
user or a third party.  
Canadian DOC Regulations  
This digital apparatus does not exceed the Class B limit  
for radio noise emissions from digital apparatus set out  
in the Radio interference Regulations of the Canadian  
Department of Communications.  
This Class B digital apparatus complies with Canadian  
ICES-003.  
Le présent appareil numérique n'émet pas de parasites  
radioélectriques dépassant les limites applicables aux  
appareils numériques de la classe B et prescrites dans  
le Règlement sur le brouillage radioélectrique dictées  
par le Ministère des Communications du Canada.  
Cet appareil numérique de la classe B est conforme à la  
norme NMB-003 du Canada.  
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About the use of mercury  
About the Warning Label  
This product carries the following label warning.  
Lamp(s) inside this product contain mercury and  
must be recycled or disposed of according to local,  
state, or federal laws.  
g
H
The surrounding area where this warning label is  
affixed can become very hot. Please take serious  
caution as the heat can cause burns.  
The scanner lamp contains mercury, which is highly  
toxic chemical.  
To avoid serious health effects, read the following  
descriptions carefully:  
ATTENTION  
Do NOT remove from the scanner, stain or scratch  
the warning labels.  
Do not put the substance included in the lamp into  
Screen Examples In This Manual  
your mouth.  
The screen examples in this manual are subject to  
change without notice in the interest of product  
improvement.  
Do not incinerate, crush, or shred the scanner.  
Do not inhale the chemical liquid vapors or ingest  
If the actual displayed screen differs from the screen  
examples in this manual, operate by following the  
actual displayed screen while referring to the User's  
Manual of the scanner application you are using.  
Furthermore, the screenshots in this manual are for the  
ScanSnap Manager and Adobe Acrobat.  
the chemical liquid contained in the scanner parts.  
Conventions  
Warning Indications Used In This Manual  
This indication alerts operators to an  
operation that, if not strictly observed, may  
result in severe injury or death.  
About Service and Maintenance  
WARNING  
CAUTION  
The user must not perform repairs on this scanner.  
Contact the store where you purchased the scanner or  
an authorized FUJITSU Image Scanner service  
provider to make repairs to this product.  
This indication alerts operators to an operation  
that, if not strictly observed, may result in  
safety hazards to personnel or damage to  
equipment.  
Periodic Cleaning is discussed in the Operators Guide  
Symbols Used In This Manual  
This manual uses the following symbols in  
explanations in addition to warning indications  
This symbol alerts operators to particularly  
ATTENTION  
important information. Be sure to read this  
information.  
This symbol alerts operators to helpful advice  
HINT  
regarding operation.  
A TRIANGLE symbol indicates that special care  
and attention is required.  
The drawing inside the triangle shows the specific  
caution.  
A CIRCLE with a diagonal line inside shows action  
which users may not perform.  
The drawing inside or under the circle shows the  
specific action that is not allowed.  
Outline characters on a colored background show  
instructions users should follow.  
R
It may also include the drawing that shows the  
specific instruction.  
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Safety Precautions  
CAUTION  
The following describes important cautions.  
FOLLOW THESE INSTRUCTIONS AND BE SURE TO  
HEED ALL WARNINGS AND CAUTIONS  
DESCRIBED BELOW.  
Install the scanner on a desk so that none of its  
parts protrude outside of the desktop. Also, make  
sure that the scanner is installed on a flat, level  
surface  
WARNING  
Do not install the scanner on unstable surfaces.  
Install the scanner on a level surface that is free of  
vibration to prevent it from falling.  
Do not touch the power plug with wet hands. Doing  
so might cause electric shock.  
Install the scanner on a strong surface that will  
support the weight of the scanner and other  
devices.  
Firmly insert the power plug into the power outlet as  
far it can go.  
A damaged AC cable may cause fire or electric  
shock.  
Do not place heavy objects on AC cables, or pull,  
bend, twist, heat, damage or modify AC cables.  
Install the scanner away from strong magnetic fields  
and other sources of electronic noise. Also, protect  
the scanner from static electricity as this might  
cause the scanner to malfunction.  
Also, do not use damaged AC cables or power  
plugs, and AC cables or power plugs when the wall  
socket is loose.  
Do not use cables other than the ones supplied with  
this product. Use only specified AC cables and  
connector cables. Failure to use the correct cables  
might cause electric shock and equipment failure.  
Do not use aerosol sprays to clean the scanner.  
Aerosol sprays cause dirt and dust to enter the  
scanner, resulting in scanner failure and  
malfunction.  
Use this scanner only at the indicated power voltage  
and current. Improper power voltage and current  
might cause fire or electric shock.  
When the scanner is not used for a long period, be  
sure to disconnect the power plug from the power  
outlet for safety.  
Also, do not connect to multiple-power strips.  
Do not install the scanner in the direct sunlight or  
near heating apparatus. Doing so might cause  
excessive heat to build up inside the scanner,  
causing fire or scanner trouble. Install the scanner in  
a well-ventilated location.  
Wipe off any dust from metal parts on the power  
plug or metal fittings with a soft, dry cloth.  
Accumulated dust might cause fire or electric shock.  
Do not install the scanner in locations subject to oil  
smoke, steam, humidity, and dust. Doing so might  
cause a fire or electric shock.  
Do not block the ventilation ports. Blocking the  
ventilation ports generates heat inside of scanner,  
which may result in fire or scanner failure.  
If you detect heat coming from the device or detect  
other problems such as smoke, strange smells or  
noises, immediately turn off the scanner and then  
disconnect its power plug.  
Do not place heavy objects on the scanner or use  
the scanner's top surface for performing other work.  
Improper installation might cause injuries.  
Make sure that the smoking has stopped, and then  
contact the store where you bought the scanner or  
an authorized FUJITSU scanner service provider.  
Do not move the scanner with the power and  
interface cables connected as this might damage  
the cables, causing fire, electric shock or injuries.  
If the scanner is damaged for any reason, turn off  
the scanner and unplug the power cable before  
contacting the store where you purchased the  
scanner.  
Before moving the scanner, be sure to disconnect  
the power plug from the power outlet, and  
disconnect data cables. Also, make sure that the  
floor is free of obstructions.  
Do not insert or drop metal objects into the scanner.  
Do not scan wet documents or documents with  
paper clips or staples.  
Avoid touching any scanner mechanism when  
scanning as this may cause injuries.  
Do not splash or allow the scanner to get wet.  
Do not use the device immediately after moving it  
from a cold place to a warm room. This may cause  
condensation, which might lead to scanning errors.  
Let the device dry about one or two hours before  
you use it.  
If foreign objects (water, small metal objects, liquids,  
etc.) get inside the scanner, immediately turn off the  
scanner and disconnect the power plug from the  
power outlet, then contact the store where you  
bought the scanner or the Maintenance Service  
Center. Pay particular attention to this warning in  
households where there are small children.  
Do not take apart or modify the scanner. The inside  
of the scanner contains high-voltage components.  
Touching these components might cause fire or  
electric shock.  
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1. Preparation  
This chapter describes necessary preparations before using  
ScanSnap.  
Buttons  
Do not connect the scanner to your personal  
ATTENTION  
[SCAN] button  
Start scanning.  
computer before installing “ScanSnap Manager.”  
If you connect the scanner before installing  
ScanSnap Manager, it will not operate correctly.  
Refer to Chapter 2 for details on the installation of  
ScanSnap Manager.  
[POWER] button  
Hold down 1 sec. to turn  
on/off the power supply.  
Power lamp  
Indicate the scanner status.  
1.1. Checking the Contents of the  
Package  
Blue:  
Ready  
Blue (Blinking): Scanning  
Orange:  
Error  
Light out:  
Power off  
When you unpack the scanner package, make sure that all  
parts are included.  
Refer to the packing list included in the scanner package  
for contents.  
Back Side  
USB connector  
AC adapter connector  
1.2. Name and Function of Parts  
This section describes the name and function of parts.  
Front Side  
Paper chute  
Open the paper chute to use  
the scanner.  
Ö Opening the paper chute  
turns ON the scanner.  
Seal: After installing ScanSnap Manager onto  
your computer, remove this seal to connect  
the scanner to the PC.  
For the Document Specifications, refer to the  
ScanSnap S500M Operator’s Guide” stored in  
ScanSnap Setup CD-ROM.  
HINT  
Paper chute  
The scanner turns on/off automatically when you  
open/close the Paper chute.  
To turn off the scanner with the cover opened,  
press the [POWER] button.  
ATTENTION  
Open the paper chute and load  
documents onto it for scanning  
documents.  
Side guide  
Adjust these guides to fit the  
width of the paper, so that the  
paper does not skew.  
Cover open lever  
Pull this lever to open the ADF.  
ADF  
(ADF: Automatic Document  
Feeder)  
Stacker  
Extend this part to use the stacker  
as shown in the figure.  
Buttons  
Ö Sheets of paper are ejected from the ADF onto the stacker.  
* You can also use the scanner without the Stacker.  
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2. Connecting ScanSnap  
This chapter describes how to connect the ScanSnap  
scanner to your computer.  
3. Select the [Applications] folder in Finder.  
2.1. Installing the Supplied Software  
Install the following software on your computer before  
connecting the scanner to the computer.  
*1  
c Adobe Acrobat 7.0 (Application)  
d ScanSnap Manager (Driver)  
The table below shows the relationship between the respective  
Operating Systems and software described above.  
4. Select the [Adobe Acrobat 7.0 Standard] folder icon  
and drag to the [Applications] folder in which the  
software is to be installed.  
Mac OS X v10.2 *2  
Mac OS X v10.3  
Mac OS X v10.4  
9 *3  
9
9
9
9
c
d
9
(9: Supported -: Not-supported)  
*1 If you are using Macintosh based on Intel Processor, Adobe Acrobat  
will operate through Rosetta. (Rosetta is software to run the existing  
Power-PC-based applications on the Intel-based Macintosh. It is part  
of Mac OS X.)  
*2 For Mac OS X v10.2.8 or later.  
*3 There are some restrictions on the use of Adobe Acrobat 7.0.  
ATTENTION  
When using Mac OS X, log on as a user with  
Administrator privileges.  
Requirements for ScanSnap S500M are as  
follows:  
CPU: - Power PC® G4 Processor 800MHz or  
higher (Power PC® G5 Processor  
1.6GHz or higher is recommended)*  
5. After finishing copying, eject CD-ROM, open the  
[Adobe Acrobat 7.0 Standard] folder in the  
- Intel® CoreTM Solo or Core Duo  
Processor (Intel® CoreTM Duo Processor  
1.83GHz or higher is recommended)  
[Applications] folder, double-click the Acrobat  
Standard icon, and follow the instructions onscreen.  
Memory: 128MB or more  
(512MB or more is recommended)*  
Click the [How to install] button on the “Adobe  
HINT  
* If the CPU and memory do not meet the  
recommended requirements or the USB version  
1.1 is used, the scanning speed will slow down.  
Acrobat 7.0 Standard” window to learn more  
about the Adobe Acrobat 7.0 installation.  
Refer to “Adobe Acrobat Help” for information  
about how to use Adobe Acrobat 7.0.  
2.1.1. Installing Adobe Acrobat 7.0  
Please prepare the Adobe Acrobat 7.0 CD-ROM.  
2.1.2. Installing ScanSnap Manager  
1. Insert the “Adobe Acrobat 7.0 CD-ROM” into the  
CD-ROM drive.  
Please prepare the ScanSnap Setup CD-ROM.  
1. Insert the “ScanSnap Setup CD-ROM” into the  
CD-ROM drive.  
Ö The “Adobe Acrobat 7.0 Standard” window appears.  
To open the CD tray or to eject the CD,  
HINT  
Ö The “ScanSnap” window appears.  
press the  
button on the keyboard. If the  
keyboard does not have the  
button,  
press and hold down the [F12] key instead.  
If the “Acrobat 7.0 Standard” window doses  
not appear automatically, copy the [Adobe  
Acrobat 7.0 Standard] folder into the  
To open the CD tray or to eject the CD, press  
HINT  
the  
keyboard does not have the  
and hold down the [F12] key instead.  
button on the keyboard. If the  
button, press  
[Applications] folder with Finder.  
2. Click the Finder icon in the Dock menu.  
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2. Double-click the ScanSnap icon.  
2.2.2. Connecting the USB cable  
Follow the procedures below to connect the USB cable.  
ATTENTION  
Use the USB cable supplied with this scanner.  
The operation with a commercially available  
USB cable is not guaranteed.  
When connecting to a USB hub, be sure to  
connect the scanner to the hub nearest to your  
computer (first stage). If you connect it to a USB  
hub from the second stage onwards, ScanSnap  
may not operate correctly.  
1. Remove the seal from the USB connector.  
2. Connect the scanner and your computer with the USB  
cable.  
Ö The “Welcome to the ScanSnap Manager Installer”  
window appears and the installation of ScanSnap  
Manager starts.  
3. Follow the instructions to install the software.  
4. After the installation is complete, eject the CD-ROM  
from the CD-ROM drive.  
Refer to the “ScanScnap Operator’s Guide”  
ATTENTION  
(Manual.pdf) in ScanSnap Setup CD-ROM to learn  
more about ScanSnap Manager.  
USB cable  
2.2. Connecting the Scanner  
3. Open the Paper chute of the scanner.  
2.2.1. Connecting the AC cable  
ATTENTION  
If the scanner does not turn on automatically,  
Do not use cables other than the ones supplied  
ATTENTION  
press the [POWER] button on the scanner.  
with this product. Use only the specified AC cables  
and AC adapter.  
Ö Your computer will automatically detect the scanner.  
1. Connect the AC cable to the AC adapter.  
The installation of ScanSnap is complete!  
ATTENTION  
The "ScanSnap Manager" icon  
with a triangle  
below the icon appears in the Dock menu.  
2. Insert the connectors of the AC adapter to the scanner  
inlet, and then plug the cord in a power outlet.  
When the icon remains inactive  
, press the  
[POWER] button to turn off the scanner, and then  
press the [POWER] button again to restart the  
scanner. (Allow at least 5 seconds when you turn  
on/off the scanner.)  
Outlet  
When using the [POWER] button to turn off/on the  
scanner, press it for longer than one second.  
* To prevent miss-operation, the [POWER] button  
does not work unless it is pressed for longer than  
one second.  
HINT  
Inlet  
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3. How to Use ScanSnap  
This chapter describes the basic operation of ScanSnap.  
[Save] tab  
Specify the folder and file name to save scanned images.  
3.1. Scanning Documents  
[Scanning] tab  
With “ScanSnap,” you can turn paper office documents on  
your desk into digital files and save them just by a single  
press of the button. You can view the scanned images on  
the screen using the supplied applications such as Adobe  
Acrobat.  
In addition, you can edit those images with Adobe  
Acrobat.  
Specify the scanning mode.  
[File option] tab  
Select the file format (PDF, JPEG) for saving the scanned  
images.  
[Paper size] tab  
Select the size of the document you want to scan.  
[Compression] tab  
Select the compression rate of the file you want to scan.  
3.2. About the Scan Settings  
Refer to the ScanSnap Operator’s Guide”  
(Manual.pdf) in the “ScanSnap Setup  
CD-ROM” to learn more about these settings.  
HINT  
You can change settings on the ScanSnap scanner using  
ScanSnap Manager.”  
1. Click and hold the ScanSnap Manager icon  
in the  
3. Click the [OK] button to complete the configuration.  
Dock menu for a while, and select [Settings] from the menu.  
Ö The new settings are enabled.  
3.3. Scanning Office Documents  
1. On the [Application] tab of the “Scan and Save  
Settings” window, select “Adobe Acrobat” from the  
[Application] drop-down list.  
2. Load the documents onto the scanner.  
Set the paper facedown  
on the Paper chute.  
Scanning  
direction  
Set the backside of the  
paper towards you.  
Ö The Scan and Save Settings” window appears.  
2. Change the scan settings on the “Scan and Save  
Settings” window.  
[SCAN] button  
3. Press the [SCAN] button.  
Ö Scanning starts.  
Ö When the scanning is completed, Adobe Acrobat starts  
and displays the scanned images.  
You can also use another application to display  
scanned images.  
Pressing the [SCAN] button scans documents in  
the “Duplex” (both-sides scanning) mode.  
To scan documents in the “Simplex” (single-side  
scanning) mode, change this setting with the  
HINT  
ScanSnap Manager  
.
The “Scan and Save Settings” window contains six tabs to  
configure the scan settings. They are:  
The ScanSnap scanner is able to scan various  
sizes of documents. Refer to the “ScanSnap  
Operator’s Guide” (manual.pdf) in the  
ScanSnap Setup CD-ROM” for in-depth  
information about scanning.  
[Application] tab  
Select the application used for viewing scanned images.  
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4. Troubleshooting  
This chapter describes common problems during the use of ScanSnap and how to solve them.  
4.1. Troubleshooting Checklist  
Before you ask for repair service, check again using the table below.  
If you cannot solve the problem by doing the following, contact the store where you purchased the scanner, or  
contact an authorized FUJITSU scanner service provider.  
Symptom  
The scanner cannot be turned on.  
Check This Item  
Are the AC/USB cable and AC adapter  
connected correctly?  
Resolution  
Correctly connect the AC/USB cable and  
AC adapter.  
Disconnect the AC adaptor/cable and  
reconnect them again.(Note: Please wait at  
least 5 seconds before reconnecting the AC  
cable)  
Is the Paper chute closed? (The scanner’s  
power supply is controlled by  
Open the Paper chute.  
closing/opening the Paper chute cover.)  
Is Mac OS running?  
Please wait until Mac OS has started up  
(The scanner’s power supply is controlled  
by turning on/off the computer.)  
completely. The  
while Mac OS is starting up or the scanner  
is in low power mode.  
LED may turn off  
Did you push the [POWER] button to turn  
off the scanner? (The scanner can be turned  
off by pressing the [POWER] button when  
the paper chute is open.)  
Press the [POWER] button on the scanner.  
Scanning does not start.  
Is the USB cable properly connected?  
Correctly connect the USB cable. (When a  
hub is used, the hub should be powered.)  
Disconnect the AC adaptor/cable and  
reconnect them again.  
Does the  
LED light blink repeatedly?  
Is ScanSnap Manager started?  
(If ScanSnap Manager is started  
successfully, the "ScanSnap Manager" icon  
If the “ScanSnap Manager” icon is not  
displayed, with Finder, start ScanSnap  
Manager from the location where  
“ScanSnap” is installed (to start it, select  
“Applications” - “ScanSnap” - “ScanSnap  
Manager”).  
and a triangle underneath appear on the  
Dock menu.)  
Is ScanSnap Manager running normally?  
(If ScanSnap Manager is not running  
normally, the “ScanSnap Manager” icon on  
Perform the following procedure:  
1. Disconnect and reconnect the AC cable  
and AC adapter.  
If this does not improve the situation,  
perform step 2.  
the Dock menu is inactive  
.)  
2. If a USB hub is being used, connect the  
scanner directly to your personal  
computer.  
If this does not improve the situation,  
perform step 3.  
3. Restart your personal computer.  
4. If none of the above troubleshootings  
solves the problem, uninstall and  
re-install ScanSnap Manager.  
Is the “Scan and Save Settings” window still Close the “Scan and Save Settings” window,  
displayed?  
and scan the document.  
Vertical lines appear in the scanned  
image.  
The scanned image of the document  
shifts or is distorted.  
Is the inside of the ADF dirty?  
Clean the inside of the ADF following the  
instructions in “5. Daily Care.”  
Load the document correctly.  
Is the document loaded correctly?  
The image scanned is too light or too  
dark.  
Is the “Brightness (Black and White  
scanning only) setting on [Option...] of the  
[Scanning] tab set to extremely Light or  
Dark?  
Adjust “Brightness” at [Scanning] -  
[Option...] in the “Scan and Save Settings”  
window.  
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Symptom  
Lines on the document are blurred.  
(Example: Ruled lines on a table  
cannot be seen.)  
Check This Item  
Are you scanning in color mode,  
documents including handwritten or  
typed text, tables or frames with ruled  
lines?  
Resolution  
The color mode is used for capturing colored  
images like photos in high quality. For other  
documents including textual content, select the  
check box for [Setting for text only document]  
at [Scanning] - [Option...] in the “Scan and  
Save Settings” window.  
If it does not improve even after you have tried  
this method, change “Image quality” setting.  
Check the system requirements in section 2.1,  
“Before Installing”, of the Operator’s Manual.  
Scanning speed will be slower whenever the  
CPU and memory requirements are not met.  
If this is the case, at [Scanning] - [Option...] in  
the "Scan and Save Settings" window, clear the  
check boxes of the following to increase the  
scanning speed.  
Scanning speed is very slow.  
Does your personal computer satisfy the  
recommended system requirements?  
- Correct skewed character strings  
automatically  
- Allow automatic image rotation  
Is the scanner connected to a USB 1.1  
port?  
Note: When using an USB1.1 interface,  
If your PC has a USB 2.0 port, connect the  
scanner to this port. (If a USB hub is used, it  
must also support USB 2.0 interfaces and all  
the data transfer speed may be slower due devices connected to it must be 2.0 compliant.)  
to large data size.  
(*1)  
A multi-feed frequently occurs.  
Is the Pad ASSY dirty?  
Clean the Pad ASSY following the instructions  
Replace the Pad ASSY following the  
instructions in “6.2. Replacing the Pad  
Is the Pad ASSY worn out?  
"Multi-feed" means that two or more  
sheets of paper are fed simultaneously  
into the scanner.  
Is the document stack thicker than 0.2" (5 Reduce the number of sheets so that the  
mm)?  
document stack to 0.2" (5 mm) thickness or  
less.  
Paper is not fed (stops midway).  
Is the Pick roller dirty?  
Is the Pick roller worn out?  
Clean the Pick roller following the instructions  
Clean the Pick roller following the instructions  
Remove any foreign material from the  
document-feeding path.  
Is there any foreign material on the  
document-feeding path?  
The scanner is not recognized, though  
ScanSnap Manager is installed.  
Did you connect the scanner to your  
personal computer before installing  
ScanSnap Manager?  
If you have accidentally deleted the “ScanSnap  
Manager” Login Item from “System  
Preferences,” select “System Preferences” -  
“Login Item”- “Add” - “SSManager, app,” and  
then register it again.  
Have the “ScanSnap Manager” started?  
With Finder, select “Applications” -  
“ScanSnap” - “ScanSnap Manager.”  
The file size of the created  
black-and-white image is large.  
Is the black-and-white document scanned Select “B&W” or “Auto Color Detection”  
in the “Color” mode?  
from the [Color mode] drop-down list on the  
[Scanning] tab of the “Scan and Save Settings”  
window, and scan the document.  
Mark the “Setting for text only document”  
checkbox.  
The backside of the document appears  
in the scanned image when scanning a  
double-sided document (print through  
of the backside image).  
Is the “Setting for text only document.”  
checkbox unmarked in the [Option...]  
window, which you can open by clicking  
the [Option...] button on the [Scanning]  
tab of the “Scan and Save Settings”  
window?  
Scanned images are not displayed on  
the screen (when “Allow automatic  
blank page removal” is enabled).  
When “Allow automatic blank page  
removal” is enabled, documents  
containing only a few characters are  
recognized as blank pages and removed  
from the scanned image data accidentally.  
Are the documents fed into the ADF  
skewed more than +/-5 degrees?  
Unmark “Allow automatic blank page  
removal” checkbox.  
Scanned images are skewed (when  
“Allow automatic image deskew” is  
enabled).  
The “Allow automatic image deskew” function  
can correct skewed images up to +/-5 degrees.  
Load the document onto the scanner so that the  
skew angle is less than +/-5 degrees.  
*1) In order to confirm the scanner is connected to which type, USB1.1 or USB2.0, see [USB type] in the [Scanner and driver information]  
window. To open this window, click and hold down the mouse button on the ScanSnap icon, select [Help] - [About ScanSnap Manager],  
and then click the [Detail] button on the [Version Information] window.  
* Further information will be available at the FAQ corner of our website. Visit our website at: http://scansnap.fujitsu.com  
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4.2. Clearing Paper Jams  
1. Pull the Cover open lever and open the ADF.  
2. Remove the jammed document.  
3. Close the ADF.  
Click!  
ADF  
Cover open lever  
Ö Gently push the ADF until you hear it click when returning it to its original position.  
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5. Daily Care  
This chapter describes how to clean the ScanSnap scanner.  
CAUTION  
WARNING  
The glass surface inside the ADF becomes hot during  
the scanner operation.  
Before you start cleaning the inside of the scanner,  
unplug the AC adapter cord from the outlet, and wait at  
least 15 minutes to cool down the scanner.  
Fire/Electric Shock  
Before cleaning the scanner, unplug the AC adapter  
cord from the power outlet.  
ATTENTION  
Never use water or neutral detergent to clean  
the inside of the scanner.  
Do not use aerosol sprays to clean the scanner.  
Aerosol sprays cause dirt and dust entering the  
scanner, resulting in scanner failure and  
scanner malfunction.  
5.1. Cleaning Materials  
Cleaning Materials  
Cleaner F1  
Parts No.  
Remarks  
CA99501-0013  
1 bottle (100ml)  
*1) When purchasing the cleaning material, contact the FUJITSU  
scanner dealer from whom you purchased the scanner.  
1. Pull the Cover open lever and open the ADF.  
5.2. Cleaning the Scanner Exterior  
Clean the scanner exterior and the Paper chute with a dry  
cloth moistened with a small amount of neutral detergent  
or Cleaner F1.  
ADF  
ATTENTION  
Never use paint thinner or other organic  
solvents.  
During the cleaning, take care not to let water or  
other moistures getting into the inside of the  
scanner.  
Cover open lever  
Do not use aerosol sprays to clean the scanner.  
Aerosol sprays cause dust to enter the scanner,  
resulting in scanner failure or scanner  
malfunction.  
2. Clean the parts indicated in the figure below with a  
cloth moistened with the Cleaner F1.  
Pad ASSY  
Plastic rollers (x4)  
Eject rollers (x2)  
Pick roller  
Cloth  
Neutral detergent  
or Cleaner F1  
Paint thinner  
5.3. Cleaning Inside of the scanner  
Clean inside of the scanner with a cloth moistened with  
Cleaner F1.  
Accumulated paper-powder and dust inside the scanner can  
cause a scanning error.  
Feed rollers  
(x2)  
As a guideline, clean the ADF every 1,000 scans. Note that  
this guideline varies according to the type of documents  
you are scanning. For example, you have to clean the ADF  
more frequently when scanning photocopied documents  
with poor toner adhesion or documents with penciled  
information.  
Glass (x2)  
(Located on the ADF cover and the base unit.)  
Clean the ADF according to the following procedure  
referring to the illustrations.  
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3. Close the ADF.  
Pad ASSY (x1)  
Clean the Pad ASSY by wiping downward. When  
cleaning the Pad ASSY, take care to prevent the  
cloth from catching on the pick spring.  
Glass (x2 on the ADF and the base unit)  
ADF  
Clean lightly.  
Pick roller (x1)  
Clean lightly taking care not to scratch and damage  
the surface of the roller. Take particular care when  
cleaning the Pick roller as black debris on the roller  
adversely affects the pickup performance.  
Ö You should hear the ADF click into position when  
it returns to its original position.  
Plastic rollers (x4)  
When you closed the ADF, make sure that it is  
completely closed. Otherwise, paper jams or other  
feeding troubles may occur.  
ATTENTION  
Clean them lightly while rotating the rollers with  
your fingers. Take care not to roughen the surface of  
the rollers. Take particular care when cleaning the  
plastic rollers, as black debris on the rollers  
adversely affects the pickup performance.  
Turn on the scanner before cleaning the  
following locations. Clean the following rollers,  
while rotating them.  
Feed rollers (x2)  
Clean the rollers lightly taking care not to roughen  
the surface of the rollers. Take particular care when  
cleaning the feed rollers, as black debris on the  
rollers adversely affects the pickup performance.  
Eject rollers (x2)  
Clean the rollers lightly taking care not to roughen  
the surface of the rollers. Take particular care when  
cleaning the eject rollers, as black debris on the  
rollers adversely affects the pickup performance.  
To rotate the feed rollers and the eject rollers, press  
the [POWER] button while holding down the [SCAN]  
button.  
As a guideline, six presses of the [POWER] button  
make the rollers to rotate one full turn.  
cWhile holding  
down the [SCAN]  
button.  
d...press the  
[POWER] button.  
Connect the AC adapter and AC cable only  
ATTENTION  
when cleaning the Feed rollers and the Eject  
rollers.  
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6. Replacing Consumables  
Replace the consumables according to "Target to  
change supplies" as a rough guideline.  
This chapter describes how to replace consumables.  
For details about consumables and where you can  
purchase them, visit the following website or contact  
the store where you purchased your scanner.  
WARNING  
Fire/Electric Shock  
Before you replace the consumables of this scanner,  
unplug the AC adapter cord from the outlet to turn off  
the scanner.  
6.2. Replacing the Pad ASSY  
Replace the Pad ASSY following the procedures below.  
6.1. Part Numbers and a  
Replacement Cycle of  
Consumable  
1. Remove the documents on the Paper chute if any.  
2. Pull the Cover open lever and open the ADF.  
The table below shows the part numbers of the  
consumables and rough guidelines on the replacement of  
consumables.  
Paper chute  
No.  
Description  
Pad ASSY  
P/N  
Replacement Cycle  
ADF  
50,000 scan or one  
year  
1
PA03360-0002  
100,000 scans or  
one year  
2
Pick roller  
PA03360-0001  
Cover open lever  
Replacement cycles above are rough guidelines when  
considering the use of A4/Letter wood-free paper 80 g/m2  
(21 lb). The actual cycle may vary depending on the types  
of paper to be scanned. Use only the consumables  
specified by PFU LIMITED.  
3. Remove the Pad ASSY.  
While holding the both sides of the Pad ASSY, pull out  
the Pad ASSY in the direction of the arrow.  
To estimate the time when you have to replace the  
HINT  
consumables with new ones and to monitor the total  
number of scanned pages, refer to the following:  
ADF  
Pad ASSY  
1. Click and hold down the mouse button on the  
"ScanSnap Manager" icon in the Dock menu  
2. Select [Check consumable supplies] from the  
pop-up menu.  
4. Install the new Pad ASSY.  
Pad ASSY  
ADF  
Ö You will see the "Check consumable status"  
window, which shows how many times  
consumables have been used.  
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ATTENTION  
6.3. Replacing the Pick Roller  
Replace the Pick roller following the procedures below.  
Make sure that the Pad ASSY is firmly  
secured. If it is not secured, documents will  
jam or other feeding errors may occur.  
1. Remove the document on the Paper chute if any.  
5. Close the ADF  
2. Pull the Cover open lever and open the ADF.  
Paper chute  
ADF  
ADF  
Cover open lever  
Ö Gently push the ADF until you hear it click when  
returning it to its original position.  
3. Adjust the Side Guide to the “A5” size.  
6. Turn on the scanner.  
Ö The ScanSnap Manager icon changes from the  
A5  
A5  
inactive state  
to the active state  
.
7. Click and hold down the mouse button on the  
"ScanSnap Manager" icon  
in the Dock menu, and  
select [Check consumable supplies] from the pop-up  
menu.  
4. Pinch the handle on the Sheet guide to remove it.  
8. In the “Check consumable status” window, click the  
[Reset] button of the consumable you replaced.  
Sheet guide  
Handle  
Claw  
Ö A confirmation pop-up screen appears.  
5. Rotate the Pick roller bushing (Left) in the direction of  
the arrow.  
Ö If you click the [Yes] button, the counter is reset to  
“0.”  
Pick roller  
Pick roller bushing  
Pick roller shaft  
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9. Install the Pick roller with its shaft into the scanner.  
and set the shaft to the slot while lowering it.  
6. Remove the Pick roller with its shaft.  
Slightly pull up the left part of the Pick roller shaft  
about 1/5 inch (5 mm), move it towards the left side,  
and then raise it to remove from the scanner.  
Bushing  
Pick roller shaft  
Pick roller shaft  
Pick roller  
Pick roller  
10. Fix the Pick roller bushing (left) by rotating it in the  
direction of the arrow.  
If the parts around the pick roller become dirty  
ATTENTION  
because of paper-powder, it may cause a  
scanning error. Please remove the dirt using a  
dry cloth moistened with Cleaner F1.  
Pick roller  
Pick roller  
bushing  
* Don't use water, mild detergent or air-spray.  
7. Remove the Pick roller from the shaft.  
Pull out the shaft from the Pick roller while lifting up  
its tab.  
Tab  
Pick roller  
shaft  
Pick roller shaft  
Pick roller  
Make sure that the Pick roller is completely  
attached and correctly installed. Otherwise,  
document jams or other feeding errors may  
occur.  
ATTENTION  
it may crack or chip your fingernail.  
ATTENTION  
If you worry about that, push up the pick roller  
tab using a paper clip.  
11. Attach the sheet guide to the scanner.  
While holding the handle on the sheet guide, set the sheet  
guide into the scanner.  
1
Sheet guide  
2
Handle  
Craw  
8. Attach a new Pick roller to the shaft.  
Insert the Pick roller shaft aligning the key with the slot  
on the Pick roller.  
Pick roller  
Ö You should hear the sheet guide click when it  
returns to its original position.  
Slot  
Key  
Pick roller shaft  
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12. Close the ADF.  
ADF  
Ö You should hear the ADF click when it returns to  
its original position.  
13. Turn on the scanner.  
Ö ScanSnap Manager icon changes from  
to  
.
14. Click and hold down the mouse button on the  
"ScanSnap Manager" icon  
in the Dock menu, and  
select [Check consumable supplies] from the pop-up  
menu.  
15. In the “Check consumable status” window, click the  
[Reset] button of the consumable you have replaced.  
Ö A confirmation pop-up screen appears.  
Ö When clicking the [Yes] button, the counter is reset  
to “0.”  
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* P 3 P C - 1 7 4 2 - 0 1 E N *  
This manual uses recycled paper.  
© PFU LIMITED 2006.7  
PRINTED IN CHINA  
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