User guide
Please read this user guide carefully before use.
This user guide also contains tips on effective
washing and important safety notes.
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Contents
Overview
1
2
3
01
01
01
Overview of your Dyson washing machine
The only 2-drum wash action
TM
Contrarotator
User Instructions
Before installation
Installation
Free registration
Important safety notes
Inner transit packaging removal
Moving the washing machine
4
5
01
01
Specification
Location
Drainage, water supply and electricity
Drainage
02
03
Water supply
Electrical installation
After installation
Operation
6
01
Loading the washing machine
Detergent use
Starting your wash
Optional settings
7
8
9
01
01
To start your wash, using default settings
To personalise the default wash programmes
Fabric care and Programme table
01
02
Fabric care
Programme table
Maintenance
10
11
01
02
03
Self clean cycle and cleaning
Coin trap
Water filter
Emergency door release
Troubleshooting
01
02
03
Troubleshooting
Illustrations and some product details may differ from your machine. In doubt,
contact the Dyson helpline on 08705 275104 (UK) or 01 475 7109 (ROI)
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Overview
1 01
Overview of your Dyson washing machine
Hot water inlet
5 01 & 5 02
Cold water inlet
5 01 & 5 02
Power cable & plug
4 01 & 6 01
Control panel
7 01 & 8 01
Soap tray
Rating plate
3 01
6 01 & 10 01
Outer door
6 01
Inner door
6 01
Drainage hose & adjustable clip
5 02
Dyson guarantee form
Reply envelope
Drainage hose hook
5 01& 5 02
Fabric care leaflet & letter
Coin trap
10 02
RollerjackTM
4 01
Adjustable feet
5 03
Dyson spanner
4 01 & 5 01
Hot & cold inlet hoses
5 01 & 5 02
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TM
Contrarotator
2 01
The only 2-drum wash action.
Conventional washing machines may seem convenient,
but their poor performance lets you down. So James Dyson
asked his engineers to experiment with every imaginable way
of washing to design a better washing machine.
Along the way, Dyson engineers made a surprising discovery:
washing by hand gave better wash results than single drum
machines. Because the laundry is constantly on the move,
it is manipulated and flexed. This opens the fabric to the
detergent, releasing dirt quickly and effectively.
To replicate the movement of washing by hand, Dyson
engineers designed two aligned drums and engineered them
to rotate in opposite directions at the same time: laundry is
constantly on the move, manipulated and flexed.
TM
Because the Contrarotator releases dirt more effectively,
it can wash laundry cleaner, faster and in larger loads.
This product is protected by the following:
Patents and Patent Applications:
AU 751945
US 6,584, 812
US 10/366,662
US 10/220,227
EP 1266059
EP 1305467
GB 2365027
US 09/956,248
GB 2 337 274
UBS 6,381,790
UCS 6,497, 123
ADU 751196
EP 1177340
GF B 2362690
CGA 2,408,550
EHP 1282738
JP 2001-584634 JP 2001-569454 JP 2002-516407 US 6,311,527
US 10/276,800
EP 1269622
JP 2001-571549 JP 2001-569456 JP 2002-536126 CA 2,332,024
US-2003-0052672 US 10/221,754
EP 1266061 EP 1319100
US 10/221,671
EP 1266060
EP 1327018
GB 2368071
EP 1078119
JP 2000-548539
US 10/380,118
GB 2379452
US 10/312,675
US 2003-0172689
EP 1335061
JIP 2000-617256 JP 2001-569455 JP 2002-527368 WO 03/023119
Registered Designs:
GB 2090907
CH 127265
CN 191339
DE 40008214.4
FR 004914
US 450164
AU 143433
IT MI 2000 O 000588 JP 1114510
Trade Marks:
TM
TM
TM
TM
TM
DYSON CONTRAROTATOR DYSON CONTRAROTATOR CRO1 ROLLERJACK
Equivalent rights exist in other territories.
For patent information please see www.dyson.com
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User Instructions
3 01
Free registration
Important safety notes
Always:
Registering your Dyson washing machine
• ensure that the feet are screwed into cabinet before using the
Every Dyson washing machine comes with a complimentary
2 year guarantee, with an option to extend the guarantee for
a further 1 to 3 years. For more details on these options,
please refer to the enclosed guarantee form.
TM
Rollerjack to move the machine. Care should be taken when
moving it, as it is very heavy.
• turn off the machine with the ‘Mains on/off’ button and
switch off at the socket when not in use.
• turn off the water supply to the machine and close both the
inner and outer doors when not in use.
How to register
Please ensure that you register your guarantee as soon as
possible. This can be done by:
• close the soap tray before starting the machine.
• remove all items from pockets.
• completing the enclosed guarantee card and returning it in
the envelope provided.
Do not:
• stack tumble dryers or other appliances on top of the
washing machine.
• or calling the Dyson registration line on 0870 600 2707
Please keep your proof of purchase in a safe place as it will be required in
order for a service engineer to carry out a repair under guarantee.
• alter the machine or modify it in any way, as this will
invalidate your guarantee and could be dangerous.
• carry out any maintenance work on the machine other than
that outlined in this guide.
Dyson service
If a problem arises with your Dyson washing machine, or if it
is displaying a fault code, please refer to the troubleshooting
• use the washing machine if any part appears to be faulty,
missing or damaged.
guide section
01 to
03.
11
11
If the problem is still not resolved, please:
• or contact the helpline:
• overload the washing machine; the maximum loads are
indicated in the programme table in section
02.
9
• use adapters or extension cables.
UK 0870 600 2701, 7 days a week, 8am-8pm
email service@dyson.com
Child safety
ROI (01) 475 7109
The Dyson washing machine has a child lock option.
email irelandservice@dyson.com
See section
01 for usage instructions.
8
Serial number
Always:
For future reference, fill in your machine’s details in the space
provided. The serial number is on the rating plate
• check the drums are empty before loading the machine.
• use the ‘child lock’ when running the machine, if children
are present.
1
see section
01 for location.
• keep all packaging out of the reach of children.
Serial number
Do not:
Date of purchase
Place of purchase
• allow children to play with or use the machine.
Do not:
• use the washing machine for commercial or industrial
purposes, as this will invalidate your guarantee. The machine
is designed for domestic use only.
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Before installation
4 01
Inner transit packaging removal
Before installation, check the machine for damage.
A qualified person should always carry out installation.
All packaging must be removed before the machine is
connected to power or water supplies.
7 Using the Dyson spanner remove the four bolts securing the
top transit bracket.
8 Remove the four screws securing the bracket to the machine
casing and lift out the transit bracket.
Please retain the transit packaging for future use, as it
should be used whenever the machine is relocated.
1 Open the outer door and carefully lift out the foam inserts
from the front of the inner door.
7
6
8
1
• Refit the lid and two screws.
To replace the packaging eg: for moving house, reverse the
procedure described above.
2 Take off the rear panel by removing the seven screws,
using a cross-head screwdriver.
3 Carefully withdraw the foam block and then refit the rear
panel and screws.
4 Remove the two screws from the rear of the lid.
5 Remove the lid by sliding it backwards and upwards.
Moving the washing machine
• Ensure the feet are screwed into the cabinet before moving the
machine. See section
03 for instruction on adjusting feet.
5
4
TM
5
• To move the machine, pull out the Rollerjack handle from
underneath the machine, which will enable you to manoeuvre
the machine easily into your desired position.
2
TM
• Replace the Rollerjack slowly because the handle may return
with force.
TM
NB: The Rollerjack is designed for final positioning only and
not suitable over long distances. Do not push with your foot.
3
6 Remove the plug and cable from the transit bracket from
inside the machine.
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Installation
5 01
Specification
Dimensions Height 848mm Depth 575mm Width 595mm
Weight: 103kg.
Voltage: 220-240V, 50Hz. Please refer to rating plate
(see section
Power: 2750W 230V. Please refer to rating plate
(see section 01 for location).
01 for location).
1
1
Water pressure: 0.4-5 bar.
Capacity: 7kg dry laundry maximum.
Location
600 mm
MAX.
Every Dyson washing machine is tested before it leaves the
factory. As a result, there may be some dampness or water in
the machine.
450 mm
MIN.
• The machine should not be installed in a location where the
temperature may drop below freezing.
Drainage using an under-sink pipe*
Drainage, water supply and electricity
• The machine should not be installed in a bathroom.
• The machine must be installed on a secure and flat surface.
Soft floors, such as carpet or carpet tiles, are not suitable.
The washing machine comes with:
2 inlet hoses
The layout of the drainage taps and power socket and their
distance from the machine are illustrated below. The water
inlet hoses, drainage hose and electrical mains lead must be
positioned carefully to avoid damage or kinks when the
machine is in use. The machine can be connected to a
standpipe, under-sink pipe connection or other drainage
system, but the critical dimensions must be adhered to.
1 drainage hose hook
1 Dyson spanner
1 drainage hose at the back of the machine
Cold inlet hose
Important
Dyson spanner
Hot inlet hose
Drainage hose hook
595mm
Note: Hoses can be supplied in 2.5m lengths if required. Please contact the helpline to order.
The above items are found in the drum unless stated otherwise.
600 mm
450 mm
MAX.
MIN.
Drainage using a stand pipe*
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Installation
5 02
Drainage
Water supply
You can alter the direction of the drainage hose to the left
or right.
• Connect your machine to the water supply by hand, using the
hoses supplied. Only tighten by hand, do not use a spanner.
Do not use old hoses.
• To change the direction of the machine’s drainage hose,
squeeze open the retaining clip using a pair of pliers and
hold it open while you rotate the hose.
• Ensure the hose is inserted properly before releasing the clip.
• Ensure the water pressure is between 0.4 and 5 bar.
Do not:
• connect the machine to a mixer tap.
• Thread the drainage hose through the hose hook and adjust
the protruding end to a distance of 30mm. The hose hook
has a small retention hole that can be used to secure the
hose in position.
Do not use the hose hook for under-sink connections.
Hot and cold water supply
• Attach the blue inlet hose to the cold inlet tap and the red
hose to the hot inlet tap, and turn on water supply.
Drainage hose hook
30mm
Drainage hose
Stand pipe
When installed with a standpipe or under-sink connection,
ensure that the water outlet end of the drainage hose is no
lower than 450mm above ground level. Position the hose so
that none of it lies higher than 600mm above ground level
(refer to section
01 for position).
5
NB: Failure to comply with these dimensions could cause
the machine to malfunction.
*Note: CRO1 Flowcheck and Memory have grey leak protection inlet hoses
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Installation
5 03
Cold water only supply
When all the instructions on the previous pages have been
• If there is no hot water supply, attach the cold and hot hoses
to the machine as normal. Then, attach both hoses to a
Y-piece (which can be bought from most DIY stores) and
finally connect the Y-piece to the cold inlet tap.
completed, the machine can be installed into its operating
TM
position using the Rollerjack handle (see section
01).
4
Y piece
• Once all connections have been made, turn on the tap(s) to
check that there are no leaks, tighten by hand if necessary.
Electrical installation
Warning: This machine must be earthed
• Any electrical work required to install the washing machine
should be carried out by a qualified electrician.
• Before using your machine, check that the plug and sockets
match, and check that the voltage in your home corresponds
to the machine’s voltage.
• Using the Dyson spanner, adjust the two front feet so that the
machine is perfectly stable and is touching the ground on all
four corners and cannot rock.
This information is on the rating plate (see section
01).
1
• The machine should be plugged into an earthed socket
which can be switched on & off, and that is easily accessible
after installation.
• Do not use an extension cable or plug adapter.
• If the supply cord or plug are damaged disconnect the
machine from the socket outlet immediately. The supply cord
must only be replaced by Dyson or its appointed agents, as
special purpose tools and service techniques are required.
• If the plug supplied needs to be removed it should be cut off
and disposed of safely. Under no circumstances should the
severed plug be inserted into a socket outlet as this will
present an electric shock hazard.
• Do not use wood, carpet or other material to stabilise the
washing machine.
After installation
o
• Run an empty 60 C cotton cycle with a half measure of
detergent. For the correct dosage, please follow the
manufacturer’s instructions on the detergent packaging.
European conformity information
This Dyson washing machine has been tested and conforms
to the following European Directives:
73/23/EEC Low Voltage Directive.
(See sections
01 and
01 on how to start the machine).
7
8
• This will clean any test water out of the machine, and allow
you to check that the machine is installed and levelled correctly.
• Observe it regularly during the first wash and check
connections afterwards and during the first week, to ensure
that they have been fitted correctly.
93/68/EEC CE Marking Directive.
89/336/EEC EMC Directive.
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Operation
6 01
Detergent use
Loading the washing machine
• Ensure the machine is plugged into the mains and switched on
at the socket. Check that the water supply is on at the mains.
• Open the outer and inner doors.
• Use only powder suitable for automatic washing machines.
Type of laundry
Type of detergent
Brightly coloured/multi coloured Colour care
• Check the drums are empty before placing the sorted laundry
into the washing machine.
Whites
Conventional biological or non-biological
Non biological wool/silk
Wool, silk
• Close both doors, making sure that both have ‘clicked’ shut.
Detergent format
It is important not to overload the machine. Maximum loads
Place wash balls and nets directly into the drums of the
washing machine.
for each programme are shown in the table section
02.
9
Tests have shown that overloading can reduce the wash
performance and may cause damage to your machine.
Do not:
• place wash balls or tablets in drums when using the start
delay option (selected models only). This could fade coloured
laundry if the detergent touches the fabric before the water
soaks the laundry.
Detergent use
• To open the soap tray, press the hand
on the soap tray.
Do not try to pull out the soap tray without first pressing it.
• place detergent into the drums when using a pre-wash as it
will be used before the main wash. Instead, use the soap tray.
• cover wash balls or tablets with laundry, as this can inhibit
the dispersal of detergent.
• stop the wash for long periods of time once it has started.
The detergent may not have had time to disperse and
concentrations may damage the laundry.
Detergent quantity
• CRO2’s drum capacity is larger than conventional washing
machines.
• Add detergent to the compartment marked 2 for all the main
wash programmes.
• This larger load will require a slight increase in detergent.
We recommend the following doses:
• For a pre-wash option, add detergent to the compartment
marked 1.
• Fabric conditioner can be added to the compartment marked
to the level indicated, do not overfill.
CRO2 with a half load
CRO2 with a full load
Powder
Powder
1
1 / scoops
2
1 scoop
Liquid
Liquid
1
1 / doses
2
1 dose
Tablets
Tablets
2 tablets
3tablets
• Push the soap tray to close, ensuring it ‘clicks’.
*For maximum dosage based on very heavy soil and hard water please refer to
manufacturer’s instructions on detergent pack.
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Starting your wash
7 01
To start your wash cycle using the default settings
1
Switch on the machine
2
Select the programme
Select Cotton/Synthetics/Wool/
Delicate/Handwash items or Duvet
cycle. Temperature, spin and soil
type settings will automatically
adjust to the default settings to give
the best options for the selected
wash. Please see section
01
8
for details of how to change the
default settings.
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3
Start your wash cycle
Press to start your chosen
programme.
Pause your wash cycle
To pause the wash, for example to
add a forgotten item to the wash,
press the ‘Start’ button.
Press ‘Start’ once more to resume
the wash. When a programme is
paused, the door may remain
locked for safety reasons (see
section
01 for the door lock).
8
Cancel your wash cycle
To cancel the wash, press and hold
down the ‘Cancel’ button. The outer
door will unlock once the water has
drained away, and if the inner
door is cool enough (see section
End of wash cycle
The display will show ‘Programme finished’ once the
cycle is complete. Remove the washing and turn off
the machine by pressing the ‘Mains on/off’ button.
01 for the door lock).
8
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8 01
Optional settings
To personalise the default wash programmes
Adjust your programme
After selecting the fabric type, press the temperature, spin and soil
type buttons to scroll through the options and select your preferred
settings. Note: on certain programmes some options are not
available (see section
02).
9
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Additional options
To activate any of the additional
options below after you have
selected your programme, press
your desired option button once;
press it again to cancel the option.
Start delay
Selected models only
This allows you to programme
the wash to finish when you want
it to. Use the
and
arrows
Minimum iron
to adjust the settings eg: if you
This holds your laundry in water
after the final rinse to minimise
creasing. To spin the laundry and
finish the programme, press the
‘Start’ button. Minimum iron is
not suitable on all programmes
but is particularly good for
want the wash to start in 10 hours
time, press the
arrow 10 times
and press ‘Start’ to activate it.
The display will countdown the
delay time to start. Press and hold
the ‘Cancel’ button at any time to
cancel the start delay, press and
hold ‘Cancel’ again to cancel cycle.
Door lock
The door lock light indicates
synthetics and delicates. (Please
that the outer door is locked.
refer to section
02).
9
Memory
Selected models only
Pre-wash
Child lock
This allows you to store the three
programmes you use the most.
Select the programme with any
additional options, then press
and hold one of the memory
buttons for one second. A beep
will confirm the programme has
been stored.
This removes excess dirt before
the main wash cycle.
This option locks the settings on
the control panel and locks the
outer door. Once a programme
is running, use this option to
prevent it from being altered,
paused or cancelled. You can
also use the Child lock when the
machine is not in use to keep the
outer door locked.
Soil type selection
Extra rinse
Soil type can be adjusted on
the Cotton and Synthetic
programmes only, cleaning from
everyday washing to heavily
stained football kits.
This adds one extra rinse. On
some models, up to 3 extra rinses
can be selected by pressing the
button up to 3 times. To de-
activate press repeatedly until
light is extinguished. For people
with sensitive skin.
Dirt
To select a stored programme,
press the relevant ‘Memory’
button and then press ‘Start’.
To re-programme a stored cycle,
follow the steps for programming
a memory cycle.
For lightly soiled laundry.
Press and hold the ‘Minimum
iron’ button to activate or cancel
the Child lock, before starting
the cycle.
Dirt & stains
Rinse & spin/Spin only
Press once for ‘Rinse & spin’
option, press twice for ‘Spin’
only option and press a third
time to cancel.
For typical everyday soiling.
Heavy stains
For heavily stained items.
(see section
02).
9
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Fabric care and advice 9 01
Wash tips
Care symbol
Care symbol
Do not:
Cotton
Hot iron
• wash frayed or torn fabrics.
• wash items unsuitable for washing
machines e.g. trainers, shoes or rucksacks.
Always:
A wash tub with no bar underneath
indicates the item is suitable for a
high agitation wash. The maximum
temperature is normally specified in
the wash tub.
Iron 200˚C
Medium iron
Iron 150˚C
Care label
• check the wash care label on laundry to
select the most appropriate programme.
If you are unsure of the care label, use a
gentle programme such as Wool.
Synthetics
Cool iron
Iron 110˚C
Mixed fabric load
A wash tub with one bar underneath
indicates the item is suitable for a
medium agitation wash. The maximum
temperature is normally specified in
the wash tub.
• wash a mixed load according to the most
delicate item in it.
• sort laundry according to care label.
Sort laundry according to colours
• wash dark colours separately.
• wash new items separately for their first
few washes as excess dye may run.
Do not iron
Steaming and steam treatments
should not be used.
Underwired bras
Wool/Delicate
May be tumble dried
Normal heat setting.
• We recommend washing underwired bras
on the delicate programme,
to safeguard your garments and
your machine.
A wash tub with two bars underneath
indicates the item is suitable for a gentle
agitation wash. The maximum temperature
is normally specified in the wash tub.
Note: Machine washable wool and wool mixes
should only be washed on the Wool cycle.
• Take care not to overload the machine
when you have underwired bras in
the wash.
May be tumble dried
Delicate heat setting.
Prepare your laundry
• empty all pockets before loading the
laundry into the machine, fasten zips,
draw strings, tie belts and press studs
before washing. Turn sleeping bags,
duvet covers, jeans, knitted fabrics and
coloured items inside out before washing,
checking the wash care label.
Do not tumble dry
Tumble drying unsuitable laundry
Handwash
Wash gently by hand or in a washing
machine with a gentle handwash
programme.
can result in shrinking and melting.
Note: Not all handwash items are suitable for a
machine handwash programme. Check care
label or contact garment manufacturer.
May be dry cleaned
Letters in the circle indicate the type
of solvent suitable.
Duvets & Pillow
• check your duvet is machine washable.
• wash duvets on the Duvet cycle.
• refer to care label for wash temperature
and drying recommendations.
Do not dry clean
Dry flat
Do not wash
Laundry with this symbol should not be
put in a washing machine.
• Dyson washing machine will wash most
machine washable king size duvets up to
13.5 tog.
Chlorine-based bleach
may be used.
Note: Different manufacturers’ duvet sizes
can vary under the same tog rating.
• If the duvet is over 10.5 tog, we do not
recommend spinning it. If it is 10.5 tog
or below, we recommend a maximum
spin speed of 500 rpm.
Do not use bleach
Use a colour care detergent for
best results.
• To load the duvet into the machine, feed
the corner into the rear of the drum
and continue to feed the duvet along its
outer seam.
Note: If in doubt of correct washing guidelines, please contact the garment manufacturer or retailer.
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Programme table
9 02
Care label
Suggested programme Temperature Spin speed Soil type
Options
Maximum load Cycle time
Cotton
100% cottons
Linen
20 – 60˚C
20 – 85˚C
0 –1400 rpm
0 –1400 rpm
Dirt
Pre-wash
3.5 kg
7 kg
40 mins*
67 mins*
For lightly soiled laundry
Extra rinse
Minimumiron
Dirt & stains
For typical everyday soiling
Heavy stains
85 mins*
40 mins*
77 mins*
For heavily stained items
Dirt
0 – 1100 rpm
Pre-wash
4 kg
30 – 50˚C
Synthetics
For lightly soiled laundry
Extra rinse
Minimum iron
Cotton mixes
Mixed fibre
Dirt & stains
Polycottons
For typical everyday soiling
Fabrics with special finishes
eg: ‘non-iron’ treated cotton
Mixed fabric wash loads
Printed cottons
Heavy stains
85 mins*
45 mins*
For heavily stained items
Polyester
0 – 800 rpm
No option
Extra rinse
2 kg
30 – 40˚C
Wool
Minimum iron
Machine washable
Wool and wool mixes
0 – 500 rpm
No option
Delicates
Pre-wash
3 kg
77 mins*
30 – 40˚C
Micro fibres
Extra rinse
Minimum iron
Synthetic laundry that
require careful handling
Printed fabrics
Not for wool
0 – 500 rpm
No option
20 – 30˚C
Handwash items
Machine washable
Minimum iron
1.5 kg
45 mins*
Handwash items only,
requiring a very gentle action
Washable silks
0 – 800 rpm
No option
30 – 40˚C
Pre-wash
Up to 13.5 tog
100 mins*
Duvet
Please also read the duvet
section in the ‘Wash tips’
Extra rinse
Minimum iron
60˚C
(on selected
models).
Allergy duvet wash
Anti dust-mite wash,
for allergy sufferers
*Based on 40OC programmes and will vary according to temperature, hot/cold fill and options selected.
‘AAA’ Energy Label declaration is based on a Cotton, 60OC Dirt and Stains cycle. On some machines, cycle selections may differ from those shown.
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Maintenance
10 01
Self clean cycle (on selected models only)
• Approximately every 200 cycles, the machine will display ‘Self
clean cycle due’. This message will be displayed at the end of
a finished wash cycle. The self clean cycle is a hygenic cycle
which will kill most bacteria in the machine. You can decide to
activate or cancel the Self clean cycle:
• The soap tray cavity in the machine should be cleaned out
with a small, soft brush, taking care not to dislodge the
rubber seal.
• Unload the machine as self clean cycle washes at 85˚C
• To activate, put half a measure of detergent into the soap tray,
then press ‘Start’.
• To cancel, press and hold ‘Cancel’.
Cleaning
Always:
• Replace the soap tray ensuring it ‘clicks’ into place.
• disconnect the machine from the mains before cleaning or
carrying out any maintenance work.
Do not:
• wash the soap tray in a dishwasher.
Do not:
• clean the machine with detergents. Always use a clean, soft,
damp cloth.
Maintenance wash
To prevent odours and build-up of deposits within the
washing machine, it is recommended that you run an empty
85˚C cotton cycle with a half measure of detergent 2 or 3
times a year. This cycle can be used in addition to the Self
clean cycle (selected models only).
Cleaning the soap tray
• Remove the soap tray by pressing the yellow release button at
the back of the tray, and pulling it out.
If the outer door is dislodged from its safety hinge:
1 Locate the top ring of the outer door into the top of the
safety hinge.
2 Lift the door and push it forward until the lower ring of the
door ‘clicks’ into place.
The outer door is designed to ‘pop’ out of its hinge if leant
on, however it is not designed to support a load.
• Wash it in warm water with a small, soft brush, taking care
not to scratch the soap tray front.
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Maintenance
10 02
Coin trap
Never remove any objects from the coin trap while the
washing machine is switched on, still running or paused
during a wash. Always cancel cycle, switch off machine
and allow the water to cool before opening the coin trap.
5 Remove any objects from the coin trap.
• Empty the coin trap when a blockage has occurred.
Childproof tab
Coin trap window
Flow accelerator cap
Plug
6 If any more items seem to be blocking the coin trap,
pull out the flow accelerator cap.
1 Place a tray or shallow dish underneath the coin trap.
2 Using the Dyson spanner, lever the plug in the middle of
the coin trap. The water will drain from the plug.
Side view: lever spanner through 45o
• Remove any items and firmly push the flow accelerator cap
back into place.
To replace the coin trap window:
• Ensuring the seal is in place, lubricate with a drop of washing
up liquid.
3 If the tray or dish is full, push the plug into its original position
by hand, empty the tray or dish and repeat the process.
4 Once the water has been removed (a small quantity of water
will remain below the level of the plug), lift and hold the
childproof tab using a small screwdriver or the reverse end
of the Dyson spanner. Turn the window anticlockwise until it
is released.
• Make sure the plug is pushed back into the closed position.
• Line up the ears at 12 o’clock position and rotate 360°
clockwise until it clicks into child proof tab at top.
Always wash hands after handling the coin trap.
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Maintenance
10 03
Water filter
Emergency door release
To access the back of the machine ensure the feet are
This should be used in the event of a power cut to
remove laundry.
TM
screwed into the cabinet before using the Rollerjack
handle to pull the machine out, see section
details.
01 for
4
• Switch off and remove the plug from the socket.
• Ensure the drums have stopped moving.
• If the machine has been running on a hot wash, leave it
to cool down.
Cleaning the water inlet filters
The water inlet filters should be checked regularly for debris
or limescale build-up particularly in a hard water area.
Contact your local water authority to find out your water
composition.
• Completely drain the washing machine see section
02
10
under ‘coin trap’.
• Remove the soap tray as described in section
01
10
• Turn off the water supply to the machine.
• Unscrew both water inlet hoses by hand.
• Using pliers, grip the coloured filters, pull them out and
rinse them under cold water.
• Using the Dyson spanner or a coin, turn the door release
screw 1/4 of a turn clockwise to unlock the door.
• Replace the soap tray.
NB: Some water may remain in the hoses.
• Replace the filters, red to the hot fill and blue to the cold fill,
and reconnect the water inlet hoses.
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Troubleshooting
11 01
Before calling the helpline, please carefully read the following pages.
Machine displays
“Child lock on”
Machine displays
“Not filling: check water supply”
LCD display is blank
Machine displays
“Close inner door then press start”
Certain spin speeds, temperatures,
dirt levels cannot be selected
Machine displays
“Close outer door then press start”
Machine shakes during the cycle
Cannot open door
Machine leaks water
Machine displays
“Uneven load could not spin”
Machine displays
Machine displays
“Not emptying: check hose/coin trap”
“Overload reduced performance”
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Troubleshooting
11 02
Some solutions may require you to disconnect the electricity and water supply.
Symptom
Possible causes
Solutions
Ensure the machine is plugged in and
switched on. Check the fuse and also
that the circuit breaker has not tripped.
LCD display is blank
There is no power to the machine.
9
(See section
02) for the programme
Certain spin speeds, temperatures or
soil types cannot be selected
There are limits set on these options for
each programme to prevent unsuitable
options being selected.
options wash table.
Cannot open outer door
Machine has not finished the cycle.
Wait for the machine to finish the cycle
before opening the door. To cancel the
wash hold down the ‘Cancel’ button.
Machine has paused and the water level
is too high or the water is too hot.
Press ‘Start’ to resume the wash.
Child lock is active.
Hold down the ‘Minimum iron’ button until
‘Child lock off’ is shown on LCD display.
Power cut or any other cause not listed
above.
Follow the ‘Emergency door release’
instructions in (section
03).
10
Machine leaks water
Coin trap cover is not in place, or the
plug is not closed.
Turn off the water supply to the machine
and ensure that the coin trap cover is
correctly fitted and that the plug is closed,
(see section
02).
10
Machine is not level.
Adjust the feet until the machine is level,
(see section 03).
5
Drainage hose is not connected correctly.
Check the drainage hose is draining
into a suitable place (drain, sink or
standpipe), (see section
02).
5
Inlet hoses are not positioned or
correctly fitted.
Ensure the hoses are fitted correctly,
(see section 02).
5
Soap tray is open.
Close the soap tray.
Soap tray is blocked with detergent
2 adjustable front feet are not level.
Remove soap tray and clean((see section
Adjust feet until the machine is level,
01).
10
Machine shakes during the cycle
(see section
02).
5
Return the RollerjackTM handle carefully
to its position under the machine,
TM
Rollerjack handle has not been replaced
under the machine.
(see section
01).
4
Burning smell
Transit packaging not removed.
Remove top, rear and front packaging,
(see section 01).
4
Transit packaging is removed
Hot and cold pipes reversed.
Call Dyson helpline.
Clothes warm at end of cycle
Check orientation of hot and cold pipes.
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Troubleshooting
11 03
LCD display message
Possible causes
Solutions
The child lock has not been deactivated.
Hold down the ’Minimum iron’ button
until ‘Child lock off’ is shown on
the LCD.
Child lock on
The recommended wash load has been
exceeded or unusual items have been
washed. The wash load is uneven.
In future, refer to the programme table
Overload reduced performance
Uneven load could not spin
9
section
02 or cease to wash the
particular unusual item(s).
The machine sensed that spinning would
be unsafe. Unusual items eg: trainers
may have been washed.
Remove some items or reload the
machine and select ‘Spin only’ option
(see section
8
01).
Outer door not closed properly, manual
release still open.
Close the outer door, ensuring nothing
is trapped. Turn manual release
clockwise (see section 10 03).
Close outer door then press start
Close inner door then press start
Inner door not closed properly.
Close the inner door, ensuring nothing
is trapped.
Coin trap blocked.
Remove blockages (see section
10
02).
Not emptying: check hose and
coin trap
Machine full of suds.
Leave suds to settle. In future, refer to
the manufacturer’s dosage instructions.
Drainage hose not draining.
Water supply is not connected.
Check that the drainage hose is installed
according to the installation instructions
(see section 5 01 & 5 02).
Check that the water supply is connected
and turned on at the tap.
Not filling: check water supply
Filter is blocked.
Clean the filters (see section
10
03).
Inlet hoses are blocked or kinked.
Drainage hose is installed incorrectly.
Unblock or straighten the inlet hoses.
Unblock or straighten the drainage hose.
There is a technical fault with your
washing machine.
Contact the Dyson Helpline or visit the
following information:
Fault
• Your machine’s serial number
see side of machine.
NOTE: The two drums make an unusual noise when they are
counter rotating - this is nothing to worry about.
• Where and when you purchased your
washing machine.
• Your address.
• The fault code that appears on the
Dyson Helpline
LCD display, if applicable.
A Dyson service engineer will visit you to
test your machine and repair if necessary.
UK 0870 600 2701
email service@dyson.com
ROI (01) 475 7109
email irelandservice@dyson.com
NOTE: If an engineer is booked and it is found that the fault
could have been rectified using the troubleshooting guide,
you may be charged.
www.dyson.com
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G E N U I N E C O M P O N E N T S
For Dyson, call Dyson
Made & Tested by Dyson
Dyson Call Centre
Helpline 8 till 8, every day
UK 08705 275104
(
)
ROI 01 475 7109
service@dyson.co.uk
www.dyson.com
JN.8887 30.10.03 PN.50351-04-01
Dyson Ltd Tetbury Hill Malmesbury Wiltshire SN16 ORP
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