24-inch Widescreen LCD Monitor
USERGUIDE
®
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Contents
Connecting the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Attaching the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Connecting video inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Setting up the optional speaker bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting a security cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Ergonomic guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Starting the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Turning on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using the EzTouch menu buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using the shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Picture-in-Picture (PIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing Windows screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
EzTune software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the speaker bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Energy declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Maintaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
No power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
No picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Display colors are wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Picture has shadows or “ghosts” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Color is not uniform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Image is not sized or centered correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
The monitor has pixels that are always dark or too bright . . . . . . . . . . . . . 17
Speaker bar does not work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How To . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Technical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Video/ Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Safety, Regulatory, and Legal Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Contents
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Using Your Gateway Flat-Panel Monitor
Connecting the monitor
To set up the monitor, first attach the base, then make your cable connections.
Attaching the base
To attach the base:
1
2
Place the monitor base on a table top.
Slide the monitor neck down onto the base until it clicks into place. You may need to press
the button on the base to let your monitor slide on smoothly.
Connecting video inputs
To connect video sources to your monitor:
1
2
Position your computer and the monitor so you can reach the back of each.
Make sure that you computer is turned off.
2
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3
If your computer has an HDMI digital audio/ video connector, connect an HDMI cable to the
HDMI connector under the back of the display.
Important
- OR -
If your computer has a digital video connector (DVI), connect the DVI video cable to the white
connector under the back of the display.
- OR -
If your computer has only an analog VGA (blue) port, connect the VGA video cable to the
VGA video connector under the back of the display.
4
Connect the other end of the video cable to the matching video port on the back of your
computer.
3
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Using Your Gateway Flat-Panel Monitor
5
Connect other video sources (such as a DVD player, video camera, or receiver) to the
appropriate video jacks on the back of the monitor.
HDMI port
DVI port
VGA port
Setting up the optional speaker bar
An optional speaker bar is available for mounting underneath your monitor. In the United States,
To install the speaker bar:
1
Turn off the monitor.
Important
If you connect the speaker bar to the monitor while the monitor is turned on,
the speaker bar will not initialize and will not work correctly. If this happens, turn
the monitor off, then back on to enable the speaker bar.
2
Tilt the screen back, then match the mounting clips on each side of the speaker bar with
the mounting slots underneath the monitor.
Mounting slot
Mounting clip
3
Slide the speaker bar forward onto the bottom of your monitor until it snaps into place. Make
sure that it is secure by pulling it downward.
4
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4
Plug the speaker bar’s power and audio plugs into the appropriate connectors underneath
the monitor.
Power
Audio jack
connector
5
Plug the speaker bar’s pink and green 3.5 audio plugs into the appropriate speaker and
microphone connectors on the computer.
Important
For best audio performance use an HDMI connection. The digital audio is
conveyed along the same cable as the digital video, and no additional audio
connection is required. You may need to set your video source’s audio mode to PCM
or ANALOG to hear the audio. See your source device’s user guide for more
information.
For information on using the speaker bar, see “Using the speaker bar” on page 14.
To remove the speaker bar:
1
2
Disconnect all audio and power cables from the speaker bar.
Press the two clips on the back of your monitor, then slide the speaker bar back.
Mounting clip
5
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Using Your Gateway Flat-Panel Monitor
Connecting power
To connect power:
1
Position your monitor so you can reach the back, then connect the power cord to the power
connector under the back of the monitor.
2
3
Plug the power cord into a correctly grounded power outlet. We recommend using a surge
protector (not included) to protect your monitor from voltage spikes.
To make sure that the monitor’s power is correctly connected, check the power button on
the front button panel. The power icon on the power button should be glowing purple. If
the power icon is not visible, power is not connected.
Connecting a security cable
You can secure your monitor to your computer desk (or to another heavy object) with a cable lock.
To connect a cable lock, follow the cable lock’s instructions to connect it to the Kensington lock
slot on the back of your monitor (cable lock not included).
Kensington lock slot
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Ergonomic guidelines
The recommended screen positioning is based upon the following guidelines. These guidelines are
based on available scientific literature and published standards.
Screen height
The recommended screen height for displays (except in special circumstances, such as for bifocal
use) is that the top of the display should be set at or slightly below (about 1 inch or 25 mm) your
eye level while you are sitting in a comfortable working posture. This guideline places the center
of the screen at an ideal 15° to 20° viewing angle for most desktop displays.
Screen tilt
The screen should be tilted so your line of sight is perpendicular to the screen. This angle creates
the most consistent viewing distance when scanning from the top of the screen to the bottom.
You may need to adjust lighting to avoid screen glare when the screen is tilted upward.
Screen distance from user
The screen should first be placed at arm’s length from the user, then adjusted back and forth to
suit individual preference.
Starting the monitor
Turning on the monitor
To start the monitor:
1
Touch the power button on the front of monitor. The power LED on the power button changes
from purple (off) to blue (on), then turns amber/orange (standby) if no video source is
detected.
Tip
For more information on EzTouch buttons, see “Using the EzTouch menu
buttons” on page 8.
Power button
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Using Your Gateway Flat-Panel Monitor
2
Turn on your computer. After your computer is running, the power LED on the monitor’s
power button should turn blue, indicating that the monitor has detected a video source.
Allow about 10 seconds for the display image to appear.
If you do not see an image after waiting 10 seconds, check the color of the power button
light.
•
No light—The monitor is not receiving power. Make sure that the monitor is plugged
into an AC outlet.
•
Purple—The monitor is turned off. Touch the power button to turn it on.
•
Blue—The monitor is detecting a video source. Check the brightness setting.
For more troubleshooting information, see “Troubleshooting” on page 15.
3
The first prompt you see is the language selection menu settings. You must select a default
language for the OSD before you can proceed.
Tip
To modify the language you select at a future time, use the Advanced menu.
If you cannot access the Advanced menu because you chose a language you cannot
You will be prompted for the language selection menu settings again.
4
5
Adjust the tilt of the monitor for the best viewing angle.
For VGA input only: After you see the Windows desktop, touch
(Menu) on the front of
your monitor, then touch
settings.
(Auto) to automatically adjust your display image to the ideal
6
Use the on-screen display (OSD) to adjust other monitor settings. For more information, see
“Adjusting monitor settings” on page 8.
Adjusting monitor settings
Use the monitor controls (located on the monitor itself) and computer controls (accessible through
Windows) to adjust the display image. For more information about computer controls, see
“Changing Windows screen settings” on page 13.
Using the EzTouch menu buttons
This monitor features an on-screen display (OSD) and EzTouch menu buttons that let you adjust
contrast, brightness, and other settings for the monitor. The monitor saves changes you make to
the settings, even if you turn off the monitor. Your monitor has two levels of menus, and the
functionality of the touch buttons depends on the menu that is currently open:
•
The shortcut menu (the first menu that appears) lets you quickly change some of the most
commonly accessed settings.
•
The main menu lets you precisely adjust all levels of settings.
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Using the shortcut menu
To use the shortcut menu:
1
Touch
(Menu) on the front of your monitor. The rest of the button icons light up and the
shortcut menu opens. (The menu’s appearance and choices vary, depending on the currently
active video input and whether the speaker bar is attached.)
Important
The buttons are very sensitive, and may be “pressed” by holding your finger
just above its surface. To completely “release” a touch button, make sure that you
lift your finger well away from the button.
2
To use an EzTouch menu button, lightly touch its icon. For adjusting a setting’s values, you
can press and hold touch buttons as you would conventional buttons.
Theme Select (Volume Adjust when optional speaker bar is connected)
Input Select (Mute when optional speaker bar is connected)
Auto (Input Select when optional speaker bar is connected)
PIP On
PIP Settings
Cancel
Main Menu
•
•
Touch the (Theme Select) buttons to cycle through the preset video themes (brightness,
contrast, and temperature configurations):
•
•
•
•
•
•
•
User
Movie
Game
Picture
Web
Warm
Cool
Touch
(Input Select) to cycle through the available video sources.
Important
If, after the monitor is turned on, it does not find an active video input, the
monitor enters into standby and the power LED turns orange. To manually switch
inputs, touch
(Menu), then select the input from the on-screen list.
•
•
•
Touch
(Mute) to mute the optional speaker bar. This option is only available when the
optional speaker bar is connected.
Touch
(Auto) to automatically adjust your display image to the ideal settings. This option
is only available when the video input is VGA.
Touch
(PIP On) to turn on Picture-in-Picture, and touch
(PIP Settings) to adjust the
PIP position, size, and other advanced PIP settings.
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Using Your Gateway Flat-Panel Monitor
•
•
•
Touch
Touch
(Cancel) to exit the shortcut menu.
(Main Menu) to open the main menu.
To turn off the button icons and close the menu, wait about ten seconds without pressing
a button.
Using the main menu
To use the main menu:
1
Touch
(Menu) on the front of your monitor. The rest of the button icons light up and the
shortcut menu opens.
Important
The EzTouch menu buttons are very sensitive, and may be “pressed” by
holding your finger just above its surface. To completely “release” a touch button,
make sure that you lift your finger well away from the button.
Tip
To use a button, lightly touch its icon. For adjusting a setting’s values, you can
press and hold touch buttons as you would conventional buttons.
2
Touch
(Main Menu). The main menu opens.
Choose option or mode, Adjust setting
Select
Back
Menu or Menu Off
Tip
While the OSD is active, on-screen labels appear next to the buttons to help
you identify them.
3
Touch the (Choose Option) buttons to highlight a setting, then touch
the selected menu or setting.
(Select) to open
4
5
6
Touch the (Adjust) buttons to adjust the setting or change the option.
Touch
(Back) to return to a previous menu.
When you have finished making all adjustments, touch
(Menu Off) to exit.
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OSD Menu
Main menu
Description
Auto—Automatically adjusts your monitor to its optimum settings. (VGA input only)
Picture—Opens the Picture menu, where you can adjust brightness, contrast, and gamma.
PIP Settings—Opens the PIP Settings menu, where you can adjust the source, position, size, and
transparency of the Picture-in-Picture image.
Video adjust—Opens the Video Adjust menu, where you can adjust the sharpness of the picture and the
video aspect ratio.
Geometry—Opens the Geometry menu, where you can adjust image size and minimize distortions. (VGA
input only)
Audio—Opens the Audio menu, where you can adjust volume, bass, treble, 3D audio, audio source, and
audio switching. (Speaker bar must be connected.)
Advanced—Opens the Advanced menu, where you can adjust color balance, change the OSD language,
and display information about current monitor settings.
Reset—Resets the monitor to its factory settings for the currently displayed input.
Brightness—Adjusts the amount of light in the darkest portion of the picture. Use the lowest brightness
setting you are comfortable with to maximize the life of the monitor backlights. You may need to readjust
brightness after the monitor warms up.
Picture menu
Contrast—Adjusts the level of white between the lightest and darkest portions of an image.
Gamma—Customizes the gamma level. High gamma levels increase white levels and low gamma levels
increase contrast. (VGA input only)
Saturation—Adjusts the intensity of a hue. High saturation results in very bright, vivid colors. Low
saturation results in grayish colors. (HDMI/ DVI input only)
Tint/ Hue—Adjusts the color spectrum of the display. (HDMI/ DVI input only)
PIP Display—Toggles the display of the PIP window.
Source—Sets the source of the video used in the PIP window.
PIP Settings menu
Position—Sets the position of the PIP window on the main screen.
Size—Sets the size of the PIP window.
Transparency—Sets the transparency of the PIP window. The PIP window can be from almost transparent
to completely opaque. When the PIP window is transparent, you are able to see through the PIP video
display to your Windows desktop, which makes it easier to access your computer programs while watching
video.
Swap—Switches the PIP image to the main image, and the main image to the PIP image.
PIP Picture—Opens a menu where you can set the PIP brightness, contrast, saturation, and tint/ hue.
Unless otherwise indicated, these settings apply only to SD (standard definition) video at 480i and below.
Where “PC input” is indicated, the resolutions that apply are from 800 × 600 to 1920 × 1200.
Sharpness—Adjusts sharpness for video images.
Video Scaling—Sets video aspect ratios and scaling between Wide, Zoom, 1:1, and Panoramic modes.
PC input: Sets resolution aspect ratios and scaling between Wide, Zoom, and 1:1.
Video Adjust menu
Wide mode stretches a standard broadcast or full-frame image to fill the entire
screen. Widescreen (1.76:1) images fill the entire screen without distortion, while
widescreen (1.85:1 and 2.35:1) images appear without distortion but with black
bars at the top and bottom. PC input: Stretches the image to fit the entire screen.
Zoom mode crops off a portion of a widescreen image in order to fill the entire
screen with a distortion-free and black bar-free image. PC input: Zooms the
image to fill the screen from top to bottom with black bars on the left and right
sides of the image.
1:1 mode preserves the movie’s original aspect ratio, so a standard broadcast or
full-frame movie appears with black bars on the left and right of the image. PC input:
Preserves the original aspect ratio of the resolution by using black bars on the left and
right sides and variable sizes of black bars on the top and bottom of the image
(depends on resolution).
Panoramic mode uses selective distortion to stretch a standard broadcast or
full-frame image to fill the entire screen. Unlike Wide mode, Panoramic mode
stretches only the left and right sides of the image, and leaves the center of the
image distortion free.
Overscan—A video signal is often displayed slightly cut off at all edges. If Overscan is turned off, you may
notice strange video anomalies on the edges of the video being displayed. This is normal and is part of
the data embedded in any video signal. To avoid seeing these anomalies, turn Overscan on.
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Using Your Gateway Flat-Panel Monitor
OSD Menu
Description
H Position—Moves the display image left and right. You can also touch Auto to configure the vertical and
horizontal position automatically.
Geometry menu
(VGA input only)
V Position—Moves the display image up and down. You can also touch Auto to configure the vertical and
horizontal position automatically.
Clock—Minimizes any vertical bars or stripes visible on the screen background. The horizontal screen size
will also change.
Phase—Minimizes any horizontal distortion and clears or sharpens the displayed characters.
Volume—Adjusts volume.
Audio menu
Bass—Adjusts bass tones.
(available when
optional speaker
bar is connected)
Treble—Adjusts treble tones.
3D Audio—Enables simulated surround sound.
Audio Source—Selects the audio source. Allows the audio source to be set to the main or PIP window.
When set to PIP window and the PIP is displayed on screen, the audio being played switches from the main
to the PIP window. When the PIP window is closed, the main audio is heard. When set to main, PIP audio
is only heard when the PIP is set to full screen.
Audio Configuration—Maps the PC audio and RCA audio inputs to specific video inputs. The HDMI audio
is fixed to the HDMI video signal and cannot be mapped.
Color—Customizes the color levels.
Language—Changes the language of the OSD.
Advanced menu
LED Mode—Changes the brightness of the Standby and Power LED to Day Mode or Nite Mode. When
watching movies in a darkened room, you may want to change the LED mode to Nite Mode to avoid an
over-bright, distracting power LED indicator.
DVI Video mode—Changes the DVI video mode by enabling either RGB Color Space (used for digital input)
and YUV Color Space (used for analog TV input such as NTSC, PAL, and SECAM).
Information—Displays current screen resolution and input source for the main display.
Resolution reminder—If the computer display input (VGA, DVI, and HDMI) is not set to 1920 × 1200,
displays a reminder that you should change your computer’s settings to use the optimum 1920 × 1200
resolution. If you prefer using your monitor at a resolution less than 1920 × 1200, use this option to turn
off the Resolution Reminder. For information on changing your computer’s display resolution, see “Changing
Windows screen settings” on page 13.
UltraResponse—Enables the monitor to work at a faster refresh rate. If you experience video quality issues
with shadows in fast moving images, you can disable this function to go back to the native LCD panel
response time.
UltraContrast—Adjusts the backlight to enhance the contrast.
Reset All—Resets all values to the factory settings.
Using Picture-in-Picture (PIP)
as a PIP display.
Main display
PIP display
D-Sub/ VGA
Digital/ DVI
HDMI
D-Sub/ VGA
Digital/ DVI
HDMI
OK
—
—
OK
—
OK
OK
—
—
Important
For some video resolutions, refresh rates, and video scaling modes, PIP may not be
allowed. If you receive a message that PIP is not available, try the following:
• Adjust the refresh rate in Windows to 60 Hz. See Windows online Help for more
information.
• Adjust the video scaling mode to Wide on the monitor.
• Change the resolution of the Windows desktop to match the monitor’s full resolution of
1920 × 1200. For more information see “Changing color depth and screen resolution”
on page 13.
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Changing Windows screen settings
Adjusting the color depth and screen area are two of the most basic display settings you may need
to change. You can also adjust settings such as the screen background and screen saver.
Changing color depth and screen resolution
Color depth and screen resolution are two of the most basic monitor settings you may need to
change to suit your needs.
Color depth is the number of colors your computer uses to display images on your monitor. Most
images look best displayed with the maximum number of colors available. If the color in your
images seems “false” or “jumpy,” especially after you have played a game or run a video-intensive
program, check the color depth setting and return it to the highest color setting, if necessary.
Screen resolution is the number of pixels (individual colored dots) your computer uses to display
images on your monitor. The higher the resolution, the more information and screen components
(such as icons and menu bars) can be displayed on the monitor.
Help
For more information about adjusting the screen, click Start, then click Help and
Support. Type ad ju stin g m on itor settin gs in the Search Help box, then press ENTER.
To change the color depth or screen resolution in Windows Vista®:
1
Click (Start), Control Panel, then under Appearance and Personalization, click Adjust
Screen Resolution. The Display Settings dialog box opens.
2
To change the color depth, click the Colors list, then click the color depth you want.
•
•
•
Low (8-bit) = 256 colors
Medium (16-bit) = 65,500 colors
Highest (32-bit) = 16,700,000 colors
3
4
To change the screen resolution, drag the Resolution slider to the size you prefer.
Click Apply. If the new settings do not look right, click No. If the new settings make the screen
illegible and you cannot click No, the settings return to their previous values after several
seconds.
5
Click OK, then click Yes to save your changes.
To change the color depth or screen resolution in Windows XP:
1
Click Start, then click Control Panel. The Control Panel opens. If your Control Panel is in
Category View, click Appearance and Themes.
2
3
4
Click Display. The Display Properties dialog box opens.
Click the Settings tab.
To change the color depth, click the arrow button to open the Color quality list, then click
the color depth you want.
•
•
•
Low (8-bit) = 256 colors
Medium (16-bit) = 65,500 colors
Highest (32-bit) = 16,700,000 colors
5
6
To change the screen resolution, drag the Screen resolution slider to the size you prefer.
Click Apply. If the new settings do not look right, click No. If the new settings make the screen
illegible and you cannot click No, the settings return to their previous values after several
seconds.
7
Click OK.
13
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Using Your Gateway Flat-Panel Monitor
EzTune software
When installed onto your computer, EzTune™ software lets you control many of the monitor
settings from your computer. With EzTune, you can:
•
Change the orientation of the image (landscape to portrait) by just rotating the screen
•
•
•
Change brightness, contrast, and color balance
Change screen geometry
Set the display position and resolution
For more information, see the program’s CD or the installed program’s online help.
Using the speaker bar
Important
If you connect the speaker bar to the monitor while the monitor is turned on, the
speaker bar will not initialize and will not work correctly. If this happens, turn the monitor
off, then back on to enable the speaker bar.
To turn on the speaker bar:
•
The speaker bar is always on. If you connected the speaker bar by following the instructions
in “Setting up the optional speaker bar” on page 4, the speaker bar receives power constantly
from the monitor’s speaker bar power connector.
To use headphones:
•
Plug headphones into either of the speaker bar’s headphone jacks. The speaker bar’s volume
is muted, and sound is played through the connected headphones. You can connect
headphones to both headphone jacks, and sound plays out of both sets of headphones.
Power management
Energy declaration
When connected to a computer that supports the VESA Display Power Management Signaling
(DPMS) Protocol, the monitor can conserve significant energy by reducing power consumption
during periods of non-use. When your computer goes into the energy saving mode, the monitor
will then enter the Active Off mode (sleep). In the Active Off mode the Power LED will still show
orange.
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Use these conventions and the power can be reduced to the following levels:
VESA State
On
LED Indicator
Blue
Power Consumption
<150 W
Standby
Off
Orange
Purple
<2 W
<1 W
To “wake” the monitor when it is in Standby/ Active Off mode, move the mouse or press any
keyboard key. You can change the monitor’s power management settings using the Windows
Control Panel. For more information, see your computer’s User Guide.
Maintaining
To keep the monitor in optimal working order:
•
•
•
•
Do not block the ventilation holes.
Do not expose the monitor to rain or use near water.
Keep the monitor away from radiators or heat vents.
Keep the monitor out of direct sunlight.
Caution
Do not use any type of abrasive pad or glass cleaner. You will permanently
scratch the screen.
•
To clean the monitor, use a soft cloth slightly moistened with water only. Wipe the cabinet,
screen, and controls.
•
If you have problems with the monitor, the information in this chapter may help you solve
them without needing to call Customer Care.
•
Make sure that the monitor has warmed up for about 30 minutes before making any
judgments about the picture quality.
Troubleshooting symptoms
No power
•
Make sure that the power cord is connected correctly to both the back of the monitor and
the wall outlet. For more information about connecting the power cord, see “Connecting the
monitor” on page 2.
Important
If the power LED is on, the monitor is receiving power.
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Using Your Gateway Flat-Panel Monitor
No picture
•
•
Touch
(Menu), then
(Input Select) to make sure that you have selected the correct
video source.
Make sure that the power cord is connected correctly to both the back of the monitor and
monitor” on page 2.
•
Make sure that the video cable is connected securely to the back of the monitor and
computer. For more information about connecting the video cable, see “Connecting the
•
•
Reset the monitor to the factory settings. For more information, see “Advanced menu” on
page 12.
•
If the power LED is orange, it means that the monitor is not detecting a video source or input
detection is disabled. Complete the following steps:
•
Move the mouse or press any key on the keyboard to bring the monitor out of sleep
mode.
•
•
•
•
•
•
Touch
(Menu), then touch
(Input Select) to choose another input.
Make sure that your computer is turned on.
Restart your computer with the monitor turned on.
Make sure that the video cable is not damaged.
Check the end of the video cable for any pins that might be bent or pushed in.
Reset the OSD. For more information, see “Advanced menu” on page 12.
•
Turn off the monitor and unplug the video cable from the back of your computer. Turn the
monitor back on and wait for ten seconds. If the monitor is functioning correctly, a “No
Signal” message appears. For more information about connecting the video cable, see
“Connecting the monitor” on page 2.
•
If your notebook supports dual displays, you can use both your notebook’s display and this
monitor in extended desktop multi-monitor mode. See Windows Help to learn how to enable
multiple monitors.
•
You can also use this monitor as your primary monitor and not use the notebook’s screen.
Notebook computers typically have an FN key combination that lets you toggle between your
notebook’s display and an externally attached display. On Gateway notebooks, this key
combination is FN+F4. The F4 key is located along the top row of keys. See your notebook
user guide for more information.
Display colors are wrong
•
Touch
(Menu),
(Main Menu), then
(Auto) to automatically adjust the display
image to the ideal settings. (VGA input only.)
•
•
Restart your computer with the monitor turned on.
Make sure that the video cable is connected securely to the back of the monitor and your
computer. For more information about connecting the video cable, see “Connecting the
monitor” on page 2.
•
•
Make sure that the video cable is not damaged.
Check the end of the video cable for any pins that might be bent or pushed in.
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Picture has shadows or “ghosts”
•
Touch
(Menu),
(Main Menu), then
(Auto) to automatically adjust the display
image to the ideal settings. (VGA input only.)
Remove any extension cables or switchboxes.
•
•
Make sure that the video cable is connected securely to the back of the monitor and your
computer. For more information about connecting the video cable, see “Connecting the
monitor” on page 2.
•
•
Make sure that the video cable is not damaged.
•
If you are using VGA or DVI video, make sure that your monitor connection is using the cable
that came with your monitor.
Color is not uniform
•
Touch
(Menu),
(Main Menu), then
(Auto) to automatically adjust the display
image to the ideal settings. (VGA input only.)
•
Make sure that the monitor warms up for at least 30 minutes before making a final judgment
about color uniformity or brightness.
Image is not sized or centered correctly
•
Touch
(Menu),
(Main Menu), then
(Auto) to automatically adjust the display
image to the ideal settings. (VGA input only.)
•
Use the position controls to adjust the image. For instructions on how to adjust the display
image position, see “Adjusting monitor settings” on page 8.
The monitor has pixels that are always dark or too bright
•
This condition is normal and inherent in the TFT technology used in active-matrix LCD
screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels
are unacceptably numerous or dense on your display, contact Gateway Customer Care to
identify whether a repair or replacement is justified based on the number of pixels affected.
Speaker bar does not work
I installed the speaker bar, but no sound is coming out of the speakers.
•
•
•
•
Make sure that the speaker bar power cord is plugged into the power connector on the back
of your monitor, and that the monitor is plugged into an AC power outlet.
If you are not using HDMI audio, make sure that the speaker bar’s headphone plug (green)
is plugged into the headphone jack on your computer.
If you are using HDMI audio, you must set your device to output audio in PCM mode. See
the user guide that came with your device for more information.
If you just finished installing and connecting the speaker bar, restart your monitor so that
it can recognize the new speaker bar.
•
•
Make sure that the volume is turned up.
Make sure that headphones are not plugged into the headphone jacks on the sides of the
speaker bar. When headphones are connected, no sound comes out of the speaker bar’s
speakers.
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Using Your Gateway Flat-Panel Monitor
•
•
Your headphone/ speaker jack may have been muted using Windows sound controls. To
check your headphone/ speaker mute settings, click the speaker icon in the Windows taskbar,
or to check the settings in Windows Vista, click (Start),Control Panel, Sounds and Audio
Devices, the Volume tab, then click Advanced. For optimum volume control using the
speaker bar, we recommend that you set the Windows volume mid-way between the lowest
and highest setting.
If you are not using HDMI audio, make sure that the audio input and video input match.
Touch
(Menu),
(Audio), then
(Audio Switching) to match the inputs.
I want to plug in my headphones, but there is a headphone jack on both sides of the speaker
bar. Which should I use?
•
You can use either jack or both jacks at the same time. When headphones are connected,
no sound comes out of the speaker bar’s speakers.
I do not get sound from my headphones.
•
Make sure that your speaker bar is connected to an audio source by unplugging your
headphones and adjusting the speaker bar volume.
•
After you make sure that your speaker bar can play sounds, make sure that your headphones
are plugged into one of the headphone jacks on the sides of the speaker bar, and not into
the microphone jack.
The sound coming from the speakers sounds distorted.
•
•
Turn down the volume until the distortion disappears.
Check the audio output volume of the sound device the speaker bar is connected to. If the
audio device’s output volume is set too high, the speaker bar’s sound may always be
distorted. To adjust the audio device’s output volume, see the device’s user guide. To adjust
the volume in Windows, click the speaker icon in the Windows taskbar, or to adjust the
volume in Windows Vista, click
(Start), Control Panel, Sounds and Audio Devices, the
Volume tab, then click Advanced. For optimum volume control using the speaker bar, we
recommend that you set the Windows volume mid-way between the lowest and highest
setting.
I plugged my microphone into the speaker bar’s microphone jack, but my computer cannot
record any sound.
•
Make sure that the speaker bar’s microphone plug (pink) is connected to the microphone
jack on your computer.
•
Your microphone jack may have been muted using Windows sound controls. To check your
microphone’s mute settings, click the speaker icon in the Windows taskbar, or to check your
microphone’s mute settings in Windows Vista, click
(Start), Control Panel, Sounds and
Audio Devices, the Volume tab, then click Advanced.
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FAQs
This section contains answers to frequently asked questions.
General
I have the monitor connected to my notebook’s VGA port and I see no image on the screen.
•
monitor in extended desktop multi-monitor mode. See Windows Help to learn how to enable
multiple monitors.
•
You can also use this monitor as your primary monitor and not use the notebook’s screen.
Notebook computers typically have an FN key combination that lets you toggle between your
notebook’s display and an externally attached display. On Gateway notebooks, this key
combination is FN+F4. The F4 key is located along the top row of keys. See your notebook
user guide for more information.
How To
Setup
Why does the image looks stretched or fuzzy when I connect the monitor to my computer?
•
You must adjust the operating system’s display settings to match the monitor’s optimal
(native) 1920 × 1200 setting. For information on adjusting settings in Windows XP, see
“Changing color depth and screen resolution” on page 13.
I do not see 1920 × 1200 available in the Windows display control panel.
•
•
Make sure that your video card can display at 1920 × 1200 resolution.
directly to your video card’s support Web site for the most up-to-date video drivers. The Web
sites for the major video card manufacturers are:
When I run my games, I do not see support for widescreen displays. What can I do?
•
Newer games are adding support for widescreen displays as the widescreen format becomes
more popular. Check the game’s Web site for updates. You can also consult the following
Some adjustments may require you to make changes to the Windows System Registry. We
recommend making a complete system backup before changing the System Registry.
Technical
Why do I see “noise” or “trash” on the screen?
•
When your display’s digital capabilities exceed a digital broadcast signal, the signal is
increased (up-converted) to match the display capabilities. Up-converting can cause “noise”
or “trash.” The signal on DVI-D is HDCP encoded. Stop and restart the source to allow
renegotiation.
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Using Your Gateway Flat-Panel Monitor
What is HDCP and how do I troubleshoot it?
•
High-bandwidth Digital Content Protection (HDCP) is a specification developed by the Intel®
Corporation to protect digital entertainment content that uses a digital visual interface (DVI).
HDCP encrypts the transmission of digital content (signal) between the video source
(computer, DVD player, or set-top box) and the digital display (monitor, digital television/ DTV,
or projector). HDCP is not designed to prevent copying or recording of digital content, but
only to protect the integrity of the content as transmitted.
How does HDCP work?
Implementation of HDCP requires a license obtainable from the Digital Content Protection,
•
LLC, which then issues a set of unique secret device keys to all authorized devices. During
authentication, the receiving device only accepts content after it acknowledges the keys. To
further prevent stealing of the data or line tapping, the transmitter and receiver generate
a shared secret value that is constantly checked throughout the transmission. After
authentication is established, the transmitter encrypts the data and sends it to the receiver
for decryption.
What happens if I lose the signal to the display while watching a movie on a HDCP-equipped
component?
•
The component must be restarted to establish renegotiation.
For example, while watching a movie on a HDCP-enabled DVD player, you change the
receiving device (DTV, monitor, or projector) input to watch broadcast TV, then change the
input back to watch the DVD movie. However, you are unable to watch the movie. This is
because when the input was changed, the receiver lost the HDCP signal. Restart the
HDCP-enabled DVD player to allow renegotiation.
What is the cause if a movie starts and then slowly fades to static?
•
The receiving device is not HDCP compatible or it is not negotiating correctly. Restart the
video source and re-plug all video cables from the source to the TV.
How do I know if a component is HDCP compliant?
If the video source device does not have a DVI or HDMI connection, it is not HDCP compliant.
•
Video/ Display
When I display video from composite, or component, why does the video look overly
compressed?
•
See your video device user manual to adjust the video or TV format output to 16:9. Setting
this option to 4:3 results in compressed video. This is done differently on all brands of video
devices, so it is important that you read your video device user guide or the help tools within
your video device’s software.
I see black bars on the left and right of the video. Can I stretch the video to fit more of the
screen?
•
Touch
(Menu),
(Video Adjust), then
(Video Scaling) to fill more of the screen.
Choose Wide, Zoom, or Panoramic modes.
Why when I try to use Picture in Picture (PIP) component video at 480p, 720p, or 1080i, either
no video is displayed or I see corrupted video?
•
This is a normal operation of the monitor. If you want to view component video in PIP, adjust
the video output of your external device to 480i.
Can I connect my game console to this monitor?
•
Yes. Using optional video cables you can connect your game console directly to the monitor.
If your game console supports HDMI, this results in the best picture quality.
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Specifications
Specifications are subject to change without notice or obligation. Many products for Gateway and
its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary
from similarly marketed products.
Panel size
Panel type
24 inches (diagonal)
24-inch viewable
TFT active matrix TN
Glare
Pixel resolution
Pixel pitch
1920 × 1200 (native) (60 Hz)
0.0106 × 0.0106 inches (0.270 mm × 0.270 mm)
Aspect ratio
16:10
2
Brightness 400 cd/ m
Contrast ratio
UltraContrast Disabled: 1000:1 (typical)
UltraContrast Enabled: 2000:1
Viewing angles 160° horizontal, 160° vertical
Response time
UltraResponse Enabled: 2 ms (average)
UltraResponse Disabled: 5 ms (typical)
Frequency
Horizontal: 74 KHz
Vertical: 60 Hz
Lamp type/ life
30,000 hours (minimum)
Colors 16.7 million
Color gamut
92%
OSD languages English, French, Spanish, Italian, Japanese
■
Connections and inputs
Analog (VGA): 15-pin mini d-sub VGA
■
Digital (DVI-D): 24-pin DVD-D (supports 480i, 480p, 720p, 1080i, and
1080p). Includes HDCP (High-bandwidth Digital Content Protection)
HDMI (supports 480i, 480p, 720p, 1080i, and 1080p)
AC power input
■
■
■
12V/ 2A speaker bar power output
Included cables 15-pin mini d-sub analog VGA
DVI cable
Power
Power consumption
Normal operation: <150 W
Standby mode: <2 W
Off: <1 W
Power input
100~ 240 VAC, 50/ 60 Hz (built-in power supply)
Certifications UL, cUL, FCC Class B, CE, NOM, VCCI
Wall mount bracket
Weight
VESA 4 3.937 inches (4 100 mm)
Net weight (with stand): 17.20 lbs. (7.8 kg)
With stand and optional speaker bar: 19.84 lbs (9.0 kg)
Dimensions Stand at lowest position: 22.48 × 17.36 × 9.92 inches
(571 × 441 × 252 mm)
Stand at highest position: 22.48 × 22.48 × 9.92 inches
(571 × 571 × 252 mm)
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Using Your Gateway Flat-Panel Monitor
Temperature
Humidity
Altitude
Operating: 41~ 95°F (5~ 35°C)
Storage: -4~ 140°F (-20~ 60°C)
Operating: 45~ 85% (non-condensing)
Storage: 5~ 90% (non-condensing)
Operating: 12,000 feet (3,658 m)
Storage: 40,000 feet (12,192 m)
Security
Kensington lock slot
Video modes
Your monitor supports several video modes. If you do not use the best mode for the monitor, the
display image may look slightly “fuzzy.”
Mode
Resolution
Horizontal
Vertical
Available in DVI
mode
frequency (kHz)
frequency (Hz)
1
720 × 400
31.469
31.469
37.9
70
60
72
75
56
60
72
75
60
70
75
75
60
75
60
75
60
75
60
75
60
60
N
Y
N
N
N
Y
N
N
Y
N
N
N
Y
N
Y
N
Y
N
Y
N
Y
N
2
640 × 480
640 × 480
640 × 480
800 × 600
3
4
37.5
5
35.1
6
800 × 600
37.879
48.1
7
800 × 600
8
800 × 600
46.875
48.363
56.5
9
1024 × 768
1024 × 768
1024 × 768
1152 × 864
1280 × 1024
1280 × 1024
1400 × 1050
1400 × 1050
1440 × 900
1440 × 900
1680 × 1050
1680 × 1050
1920 × 1200
1920 × 1200
10
11
12
13
14
15
16
17
18
19
20
21
22
60.123
67.5
64
80
65.317
82.278
55.935
70.635
65.29
74.9
74
74.6
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Safety, Regulatory, and Legal Notices
Important safety information
Warning
Always follow these instructions to help guard against personal injury and damage
to your Gateway product.
Warning
Do not use Gateway products in areas classified as hazardous locations. Such areas
include patient care areas of medical and dental facilities, oxygen-laden environments, or
industrial facilities.
Your Gateway product is designed and tested to meet the latest standards for safety of information technology equipment. However,
to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are
followed.
Setting up your system
■
Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety
and operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should only be operated from the type of power source indicated on the rating label.
If your product has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector
switch is set at the factory to the correct voltage.
Openings in the monitor case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate
■
■
■
■
space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind
into the monitor ventilation openings.
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The
plug on this cord will only fit into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet,
contact an electrician to install the appropriate outlet.
■
■
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension
cord does not exceed the extension cord ampere rating.
Care during use
Warning
To prevent electric shock, never remove the cover. No user serviceable parts inside.
Refer servicing to qualified service personnel.
■
Do not walk on the power cord or allow anything to rest on it.
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.
Do not expose the monitor to rain or use near water. If the monitor does get exposed to moisture, unplug it and allow it to dry for
24 hours. Call Gateway Customer Care for advice on whether the monitor is safe to turn back on.
When the monitor is turned off, a small amount of electrical current still flows through the monitor. To avoid electrical shock,
always unplug all power cables and modem cables from the wall outlets before cleaning the system.
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
■
■
■
■
The power cord or plug is damaged.
Liquid has been spilled into the system.
The system does not operate properly when the operating instructions are followed.
The system was dropped or the cabinet is damaged.
■
■
■
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
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Environmental information
Recycling
Warning
Hg
THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND
FEDERAL LAW.
The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product
may contain substances known to be hazardous to the environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides
the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste
stream (residential garbage collection). The “Crossed-Out Waste Bin” label affixed to this product is your reminder to
dispose of your “end of life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You
can do your part for the environment by following these simple steps:
■
When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection
administration for recycling.
■
In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call
Gateway to see if this program is available in your area.
If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Customer
Care number listed in your product’s user guide and we will be glad to help you with your effort.
■
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of
this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in,
and by disposing of or recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the
use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially
hazardous substances are not released into the environment and are disposed of properly.
EPA ENERGY STAR®
As an ENERGY STAR Partner, Gateway has determined that this product meets or exceeds the ENERGY STAR 4.0
performance guidelines for computer energy efficiency and power management.
ENERGY STAR Power Management (standard in the Windows operating system) places inactive components (CPU,
hard drives, and other components except memory) into a low-power Sleep mode. Sleep mode uses less energy to
run your computer, saves on your energy costs, and helps protect the environment by reducing greenhouse gas
emissions.
Your computer was shipped with Sleep mode enabled. While your computer is in Sleep mode, the power indicator
flashes. To use your computer after it has entered Sleep mode, move the mouse, press a key on the keyboard, or
press the power button to “wake” it up.
For more information about the power management features of your Gateway desktop computer, see “Changing power-saving
settings” in the online User Guide.
For more information about the power management features of your Gateway notebook, see “Managing Power” in the online
Reference Guide.
Help
For more information about Sleep mode in Windows Vista, click Start, then click Help
and Support. Type sleep in the Search Help box, then press ENTER.
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Safety, Regulatory, and Legal Notices
Regulatory compliance statements
United States of America
Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
■
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment to an outlet on a different circuit from that to which the receiver is connected
Consult the dealer or an experienced radio/ TV technician for help.
■
■
■
Compliance Accessories: The accessories associated with this equipment are: shielded video cable. These accessories are required to
be used in order to ensure compliance with FCC rules.
FCC declaration of conformity
Model:
■
HD2401
Responsible party:
Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618 USA
This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Caution
Changes or modifications not expressly approved by Gateway could void the FCC
compliance and negate your authority to operate the product.
California Proposition 65 warning
Warning
This product contains chemicals known to the State of California to cause cancer, birth
Canada
Industry Canada (IC) Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio
interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
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Notices
© 2008 Gateway, Inc.
All rights reserved.
Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or
in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this
publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may
appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products
it describes at any time, without notices or obligation.
Trademark acknowledgments
Gateway and eMachines are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other
brands and product names are trademarks or registered trademarks of their respective companies.
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Safety, Regulatory, and Legal Notices
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MAN FHD2401 USR GDE R0 5/ 08
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