GE Network Card 1018959 User Manual

10.1 TROUBLESHOOTING UPS CONNECTION.............................................................................................................................. 53

10.1.1 3-ph SNMP/Web plug-in adapter............................................................................................................................................. 53

10.1.2 1-ph SNMP/Web external adapter........................................................................................................................................... 53

10.2 TROUBLESHOOTING LOCAL CONNECTION......................................................................................................................... 53

Modifications reserved

Page 5/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

10.3 TROUBLESHOOTING NETWORK CONNECTION................................................................................................................. 54

10.4 TROUBLESHOOTING WEB ACCESS......................................................................................................................................... 55

10.5 TROUBLESHOOTING DATE&TIME (NTP)................................................................................................................................. 55

10.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP)........................................................................................................ 56

10.7 TROUBLESHOOTING NETWORK SHUTDOWN.................................................................................................................... 57

11 CUSTOMER SUPPORT ................................................................................................................................ 58

11.1 FIRST LINE SUPPORT..................................................................................................................................................................... 58

11.2 INTERNET............................................................................................................................................................................................ 58

11.3 WWW SERVER.................................................................................................................................................................................. 58

Modifications reserved

Page 6/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

1 INTRODUCTION

1.1 FEATURES

Each SNMP/Web adapter provides the following features:

•

10/100 Mpbs connection speed

Use of DHCP / BOOTP or manual configuration for the TCP/IP network settings

SNMP Agent

Web server

Console interface

UPS status / alarms / readings, alarm logging over different interfaces

Digital outputs (open-collector outputs for relay drive) – 1-ph plug-in version only

SNMP Traps and E-mail notification upon UPS alarm

Advanced security features

1.2 OVERVIEW

3-ph SNMP/Web plug-in adapter (P/N 1018959)

Front panel / User interface view

Site Pro / SG Series

LP33 Series

LAN

RS-232

LAN

RS-232

UPS

Active

UPS

UTP 10/100

Active

Reset

UTP 10/100

Reset

•

1 – RJ45 Connector

2 – LEDs

Ethernet connection, 10Base-T or 100Base-TX

Ref. specific section

3 – RS-232 port

4 – Reset button

Local console connection (115200-N-8-1)

HW reset

Modifications reserved

Page 7/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

1-ph SNMP/Web plug-in adapter (P/N 1019070)

LAN

RS-232

Front

Panel –

User

Interface

UPS

Contact

interface

Active

UTP 10/100

Reset

View

•

1 – RJ45 Connector

2 – LEDs

Ethernet connection, 10Base-T or 100Base-TX

Ref. specific section

3 – RS-232 port

4 – Reset button

5 – RJ11 Connector

Local console connection (115200-N-8-1)

HW reset

Contact interface, open-collector output

SP SNMP/Web plug-in adapter (P/N 23954)

Front

Panel –

LAN

RS-232

User

Interface

View

UPS

Active

UTP 10/100

Reset

•

1 – RJ45 Connector

2 – LEDs

Ethernet connection, 10Base-T or 100Base-TX

Ref. specific section

3 – RS-232 port

4 – Reset button

Local console connection (115200-N-8-1)

HW reset

1-ph SNMP/Web external adapter (P/N 1019071)

Front

View

Net link

Fault

Active

reset

Modifications reserved

Page 8/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

Rear

View

•

1 – RJ45 Connector

2 – LEDs

Ethernet connection, 10Base-T or 100Base-TX

Ref. specific section

3 – RS-232 port

4 – Reset button

6 – Power-in

Local console connection (115200-N-8-1)

HW reset

AC adapter connection

7 – UPS port

RS-232 connection to the UPS

LEDs

The various front panel LEDs have the following meaning:

•

LAN / Netlink

Status

Meaning

Off

No LAN connection detected

LAN connection established, no communication

Blink

LAN connection established, receive or transmit active

•

UPS / Fail

Active

Status

Off

Meaning

OK / No Fault

No UPS Connection

Status

Off

Blink

Meaning

Fault of device

Device OK / No fault

Modifications reserved

Page 9/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

1.3 ARCHITECTURE

ARCHITECTURE DIAGRAM

Windows

Linux

UNIX

UPS

10/100 Mbit/s

Ethernet

UTP

Local console

NOTE:

only required for

configuration

1:1 RS232

Contact i/f

(1-ph plug-in version only)

1.4 SAFETY

All maintenance and service work should be performed by qualified service personnel only.

Please read carefully the Installation Manual before installing or operating the adapters.

For more information on the UPS system, please refer to the applicable Installation and User Manual.

Particularly, refer to Safety Rules, Warnings and Cautions as laid out in the cited document.

The knowledge of (and FULL compliance to) the safety instructions and the warning contained in the

cited documents are THE ONLY CONDITION to avoid any dangerous situations during installation,

operation, maintenance work, and to preserve the maximum reliability of the UPS system.

Modifications reserved

Page 10/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2 CONSOLE INTERFACE

2.1 INTRODUCTION

The console interface provides a simple way to configure the SNMP/Web adapters through a

command-line interface. Actually, the console interface provides a full set of commands, extending far

beyond the adapter initial configuration and allowing access to all advanced functionalities.

Nevertheless, access using the console interface (by means of a local serial connection) is normally

needed only for initial configuration, when no DHCP server is available or the IP-address is not known.

The console interface can be accessed locally (serial connection) or remotely (Telnet, SSH).

2.1.1 Local connection

Local access requires a local computer connected to the adapter serial port using a straight serial

cable:

•

Connect the SNMP adapter to a computer using a standard 1:1 serial communication cable.

Run a terminal simulator (e.g. HyperTerminal on a PC running Windows)

Configure the terminal simulator as follows:

115,200bps, 8 data bits,

terminal emulation VT-100

1 stop bit,

parity none, flow control none

•

Establish the connection and press <enter>

The default username (login) and password are ge and ge

A command-line configuration interface is entered

Modifications reserved

Page 11/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.1.2 Remote connection

The console interface can also be accessed remotely from any computer on the same subnet using

either Telnet or SSH (under the hypothesis that the relevant service is running and enabled for the

selected user).

TELNET

Telnet provides basic user authentication. The SNMP/Web adapter uses the standard telnet port.

To start a Telnet session and connect to the adapter:

•

Launch a telnet client (e.g. on a PC running Windows, select Run from the Start menu and type

telnet <IP>)

•

The default username (login) and password are ge and ge

A command-line configuration interface is entered

SSH

SSH (Secure SHell) combines user authentication with encryption, to provide a higher degree of

communication security. In any case, the user access rights are the same regardless of the

service/interface used.

Below is a sample SSH session using a popular SSH client (putty):

•

Start the SSH client application (putty.exe)

In the Host Name section specify the card hostname or the IP address

In the Connection Type section select SSH

Select Open to launch the SSH session

NOTES

The SNMP/Web adapters use the standard SSH port

The SNMP/Web adapters support both SSH v1 and SSH v2

Normally, no further settings are required. In any case, SSH protocol and version settings

are accessible on putty on the SSH category on the left-hand side menu

Modifications reserved

Page 12/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

•

Most SSH clients display the host key fingerprint at the start of the session. Make sure the

fingerprint shown matches the SNMP/Web adapter fingerprint (see Encryption section for details

on figuring out the SSH fingerprint)

•

A login window should then be available in a few seconds. The default username (login) and

password are ge and ge

2.1.3 Log-on

User authentication requires inputting the username and password. Remember that:

•

Both username and password are case-sensitive, and are always specified in lower case

By default, only one user is defined, with username and password set to ge and ge

Depending on the user class, not all commands and settings may be available

2.1.4 Saving the settings

Apart from some network parameters, most setting are immediately active. However, the adapter will

revert to the last save settings at reboot. Therefore, in order to permanently modify the SNMP/Web

adapter setting, remember to save the configuration after every change.

Modifications reserved

Page 13/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2 COMMAND LIST

The various commands are split in different groups, depending on the involved functionality, and are

listed here in accordance with their group classification.

The command-line interface includes a command auto-completion feature. Normally, typing a

command without any parameter displays usage information on the command. A help command is

also available.

Note that all commands are case-sensitive.

2.2.1 General command group

The general command group consists of the following commands:

Command

Parameters

Description

general | network | dns |

user | service |

time | smtp | snmp |

trap | ups | rccmd |

events | log

Show help information

general shows all general commands

network shows all network commands

etc …

help

list

List all available commands

Display the board FW version

User logout

version

logout

exit

NOTE: Auto-logout after 10 min inactivity

User logout

Change current user password

NOTE: Password length is limited to 8 chars.

The command line interface may accept longer passwords, although

only the first 8 characters are significant.

passwd

ping

Ping IP address or hostname

[hostname] | [X.X.X.X]

hostname fully qualified hostname

X.X.X.X

IP-address

nvdefault

nvsave

Reset the configuration to factory default

Save changes to non-volatile memory

nvdump

Dump configuration file (gedeups.cfg) to FTP area

Update the SNMP/Web configuration with the gedeups.cfg file from

the FTP area

nvupdate

NOTE: The adapter performs no checks on the received file. Make sure

the file format is correct - unexpected behaviour may occur.

Start the upgrade with the uploaded firmware

NOTE: FW file to be uploaded via FTP

System restart (soft-reset)

upgrade

reboot

NOTE: All unsaved changes will be lost

Modifications reserved

Page 14/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.2 Network command group

The network command group allows to configure the board for communication over the network.

Command

showip

arp

Parameters

Description

Show the current network settings

Show ARP table

Define the network settings at boot-up (*)

manual static IP configuration, the device configuration

(ref. setip) is used

boot-method

manual | dhcp | bootp

dhcp

network settings retrieved from DHCP server

bootp network settings retrieved from BOOTP server

Set static IP/mask/default gateway

[address] IP-address

[netmask] Subnet mask

[gateway] Default gateway IP-address

[address]

[netmask]

[gateway]

setip

NOTE: network settings can be specified manually only

when boot-method is set to manual

Define the full qualified domain name

hostname

dhcphost

[hostname]

on | off

[hostname]

Full qualified domain name

Get the hostname from DHCP server

NOTE: This functionality is disabled (off) by default

As most network devices, SNMP/Web adapters use an auto-

negotiation protocol to communicate what media

technologies they support, and then select the fastest

mutually supported media technology.

mii-tool

recheck

Running this command shows the negotiated media.

As most network devices, SNMP/Web adapters use an auto-

negotiation protocol to communicate what media

technologies they support, and then select the fastest

mutually supported media technology.

auto |

100baseTx-FD |

100baseTx-HD |

10baseT-FD |

10baseT-HD

speedduplex

Some passive devices, such as single-speed hubs, are

unable to auto-negotiate. To handle such devices, the

SNMP/Web adapter can be forced to operate in one mode,

instead of auto-negotiating.

Quick network configuration menu

Running this command lunches an interactive menu –

follow the on-screen instructions

(*) NOTE: Network settings become effective only after a reboot. Therefore, if these settings must be

modified, the following actions shall be performed in sequence:

•

Update the settings, using the applicable command

Save the settings – nvsave command. Always remember that unsaved setting are lost in case

of reset / reboot

•

Reboot the card – reboot command

Modifications reserved

Page 15/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

Setting the boot-method to manual has the side effect that manual-dns is also set to ON. Mind that the

reverse is not true (setting boot-method to DHCP does not forced manual-dns to OFF). However, if the

boot method is set through the quick network configuration menu, setting the boot-method to DHCP will

also force manual-dns to OFF.

Unlike network settings, the DNS settings may become immediately active.

2.2.3 DNS command group

The dns command group allows to configure the setting for hostname address resolution.

Command

Parameters

Description

showdns

Show detailed DNS settings

Define DNS configuration

manual-dns

on | off

off

Use DNS server address specified manually

Obtain DNS server address automatically

Add a DNS Server

[X.X.X.X] DNS server IP-address

adddnssrv

deldnssrv

[X.X.X.X]

NOTE: In order to replace a DNS server address, remove the

DNS server first and then add the new one.

Delete a DNS Server

[X.X.X.X] DNS server IP-address

Test DNS settings address resolution

[host]

hostname

[server] DNS server IP-address (optional)

RESULT:

Successful

Server: [DNS server hostname]

Address: [DNS server IP address]

nslookup

[host] [server]

Name:

[host]

Address: [Resolved IP address for the host]

Unsuccessful

[host]: No address associated with the name

[host]: Hostname lookup failure

NOTE: DNS settings may be critical for the SNMP/Web adapter operation. Incorrect DNS configuration

may compromise the functionality of other network services. Therefore make sure the DNS is correctly

configured, especially when a manual configuration is selected.

Modifications reserved

Page 16/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.4 User command group

The user command group is available only to the supervisor user, the only user who can perform user

management.

Command

supername

showuser

Parameters

Description

Change supervisor login name

[name] New supervisor username

[name]

NOTE: By default, the superuser is the only configured user

with username and password set to ge and ge.

Show user settings

Add a user

[user]

username for the new user

[telnet] 1 – access allowed / 0 – not allowed

[user]

[http]

[telnet]

[ftp]

[http]

[ftp]

1 – access allowed / 0 – not allowed

adduser

[access] ‘ro’ – read-only / ‘rw’ – read/write

NOTE: After entering the command, the console prompts for

the password, which needs to be re-confirmed.

[access]

Mind that the password length is limited to 8 chars.

The command line interface may accept longer passwords,

although only the first 8 characters are significant.

Delete a user

deluser

[name]

[name] User to be deleted

Modify services and access rights for a user

[user]

[http]

[telnet]

[ftp]

[user]

username for the new user

[telnet] 1 – access allowed / 0 – not allowed

moduser

[http]

[ftp]

1 – access allowed / 0 – not allowed

[access]

[access] ‘ro’ – read-only / ‘rw’ – read/write

NOTE: The indicated services refer to the following access methods:

http

Web interface

Controls access with both HTTP and HTTPS protocols

telnet Remote console interface

Controls access with both Telnet and SSH (Secure SHell)

protocols plus SFTP (Secure FTP)

ftp

File transfer

Controls access with FTP

NOTE: Both username and passwords are case sensitive. It is recommended to always use lower case

for both.

Modifications reserved

Page 17/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.5 Service command group

The service command group allows to enable/disable different services. Note that the local (serial)

connection cannot be disabled.

Command

Parameters

Description

Enable/disable HTTP server (port:80)

http-server

on | off

off

Web server enabled

Web server disabled

Enable/disable HTTPS server (port:443)

https-server

ssh-server

ftp-server

on | off

off

Secure web server enabled

Secure web server disabled

Enable/disable SSH encryption (port:22)

off

SSH encryption enabled

SSH encryption disabled

NOTE: SSH encryption enables / disables both SSH (Secure

SHell) and SFTP (Secure FTP)

Enable/disable FTP server (port:21)

off

FTP server enabled

FTP server disabled

Enable/disable Telnet server (port:23)

telnet-server

makecert

on | off

off

Telnet server enabled

Telnet server disabled

Create new digital certificate for the HTTPS server (*)

sitename The DNS name / IP address of the adapter

sitename

ssh-fingerprint

ssl-fingerprint

Show the SSH key fingerprint (*)

Show the web server digital certificate fingerprint (also

known as thumbnail) (*)

Show the digital certificate fingerprint (also known as

thumbnail) for the CA Root Certificate (*)

ca-fingerprint

showftp

Show FTP server info and connections

showlogin

Show detailed telnet/ssh login information

(*) Refer to the Encryption section for details.

Modifications reserved

Page 18/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.6 Time command group

The time command group allows to enable/disable different services. Note that the local (serial)

connection cannot be disabled.

Command

Parameters

on | off

Description

showtime

Show all configured time settings

Enable/disable NTP client

ntponoff

off

NTP client enabled

NTP client disabled

Define NTP server

ntp-server

ntpdate

[hostname]

[hostname] hostname or IP-address of the NTP server

NOTE: using hostnames requires DNS connection.

Force clock synchronisation with NTP server

Set the time-zone.

NOTE: the time-zone controls both the time difference with

respect to GMT and the daylight-saving settings. As the

time-zone is specified as a Region/Country pair, selecting

the correct time-zone will ensure that the adapter

computes the correct time.

tmzone

(*)

Set the date & time

month

day

hour

settime

MMDDhhmm[[CC]YY][.ss]

minute

[CC]YY year

ss seconds

(*) By running the tmzone command, an interactive menu is launched – follow the on-screen

instructions.

NOTE: When using the local serial connection, make sure that the terminal emulation is set to VT-100,

otherwise the interactive menu may not be rendered correctly.

Modifications reserved

Page 19/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.7 Smtp command group

The smtp command group allows to configure the e-mail sending functionality for e-mail notification of

UPS events and alarms:

Command

Parameters

Description

showsmtp

Show detailed e-mail settings

Enable/disable email functionality

email-alert

on | off

off

E-mail alert enabled

E-mail alert disabled

Set timeout for TCP communication with SMTP server

[seconds] Timeout in seconds (range 5-60 seconds)

Set SMTP server address

smtp-timeout

[seconds]

smtp-server

[hostname]

on | off

[hostname] hostname/IP-address of the SMTP server

NOTE: using hostnames requires DNS connection.

Enable/disable authentication for email server

email-authen

E-mail server requires authentication

off

E-mail server does not require authentication

Set email server account

email-account

email-passwd

[user]

[pwd]

[user] Username for e-mail server authentication

Set email server password

[pwd] Password for e-mail server authentication

Set the 'mail from:' header

[sender] E-mail address (63 chars max)

NOTE: This may be a critical parameter, as some SMTP

servers require a valid sender address within a specified

domain. Confirm the exact requirement with your service

provider or IT function.

smtp-sendername [sender]

Add a recipient address

addrcpt

[e-mail]

[e-mail] E-mail address (63 chars max)

NOTE: Maximum 8 recipients can be defined.

Delete a recipient address

delrcpt

[e-mail]

[msg]

[e-mail] E-mail address (63 chars max)

Send a test mail

sendemail

[msg]

Test message to be send

Modifications reserved

Page 20/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.8 Snmp command group

The snmp command group allows to configure the SNMP Agent for UPS monitoring via SNMP and trap

notification of UPS events and alarms:

Command

Parameters

Description

showsnmp

Show detailed system information

Set SNMP server listening port (*)

[port] SNMP port

snmpport

[port]

NOTE: Default SNMP port is 161.

Enable/disable SNMP Agent

snmp-server

on | off

off

SNMP Agent enabled

SNMP Agent disabled

Set the system contact

[contact]

contact person

syscontact

syslocation

[contact] (**)

[location] (**)

NOTE: The syscontact parameter is the identification of

the contact person for the managed node.

Set the system location

[location]

location name

NOTE: The syslocation parameter is the identification of

the physical location of the managed node.

Defines the community name for receiving SNMP

information (GET).

[community] community name

getcommunity

setcommunity

[community]

NOTE: The get community name controls access to the

SNMP Agent – the community in the request must match

the getcommunity parameter.

The default value is public.

Defines the community name for writing SNMP

information (SET).

[community] community name

NOTE: The set community name controls access to the

SNMP Agent – the community in the request must match

the setcommunity parameter.

The default value is private.

(*) Changing the port causes the SNMP Agent to restart. This might have a temporary effect also on trap

notification.

(**) Both parameters have a maximum length of 63 chars. If these parameters contain blanks or special

characters they shall be specified in between double quotation marks (“...”) .

Modifications reserved

Page 21/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.9 Trap command group

The trap command group allows to configure the trap sending functionality. With SNMP traps various

systems can be notified in case of UPS events and alarms.

Command

Parameters

Description

showtrap

Show detailed trap configuration

Enable/disable send trap [RFC1628] function

sendtrap

on | off

off

Trap sending enabled

Trap sending disabled

Enable/disable send trap [GE-MIB] function

off

Trap sending enabled

Trap sending disabled

sendgetrap

on | off

NOTE: 3-ph version ONLY

Add a trap address

[X.X.X.X]

v1 | v2

IP-address of the trap target

SNMP version

(optional – default: v1)

[X.X.X.X]

v1 | v2

[community]

[port]

addtraptgt

deltraptgt

[community] community name

(optional – default: public)

port to which the trap will be sent

[port]

(optional – default 162)

NOTE: Maximum 20 recipients can be defined.

Delete a trap address

[X.X.X.X]

IP-address of the trap target

Modifications reserved

Page 22/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.10 UPS command group

The UPS command group allows monitoring and configuration of the managed UPS system.

Command

upsinfo

Parameters

Description

(*)

Show detailed UPS information

Start/Stop UPS tests

upstest

upscontrol

upsconfig

Control the UPS (1-ph/SP versions ONLY)

Configure UPS parameters

Set UPS attached device

[device] Device which is powered/protected by the UPS

attacheddevice [device]

NOTE: Maximum length 63 chars. If this parameter contain

blanks or special characters it shall be specified in between

double quotation marks (“...”)

Set alarm delay time (1-ph/SP version ONLY)

[time] Time in seconds before alarm notification

alarmdelay

retrydelay

[time]

NOTE: This parameters is factory set to its ideal value and

shall not be changed unless instructed to do so

Set retry delay time (1-ph/SP version ONLY)

[time] Time in seconds between re-connection attempts

NOTE: This parameters is factory set to its ideal value and

shall not be changed unless instructed to do so

Set retry count (1-ph/SP version ONLY)

[count] Number of re-connection attempts

retrycount

[count]

on | off

NOTE: This parameters is factory set to its ideal value and

shall not be changed unless instructed to do so

Enable/disable the serialbypass functionality

NOTE: This command is offered for UPS service access ONLY.

It use outside of this scope is not recommended (enabling

this functionality stops the UPS monitoring

serialbypass

Show/Set card address on the IMV bus

[address]

Card address in the range 0, 54-57

NOTE: This setting may overrides the HW setting through the

dip-switches on the card. Setting this parameter to 0 reverts

to the HW settings.

cardaddress

[address]

This setting becomes active only after reboot (save the

settings!)

Enable/disable write commands to the UPS

Setting readonlymode to on will stop any write operation

towards the UPS (the SNMP/Web adapter will effectively

switch to read-only mode). The UPS Test, Control and Config

web pages will not be shown in the navigator bar.

readonlymode [on | off]

Caution! Once enabled, this setting may not be reverted.

NOTE: 1-ph/SP versions ONLY

Modifications reserved

Page 23/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

(*) By running these commands, an interactive menu is launched – follow the on-screen instructions.

The menu also provide a complete on-line help section.

NOTE: When using the local serial connection, make sure that the terminal emulation is set to VT-100,

otherwise the interactive menu may not be rendered correctly.

Caution! Some of these commands (particularly upscontrol and upsconfig) may inject commands

and/or alter the UPS configuration with consequences on the UPS operation that may affect the load.

Make sure you fully understand the effect on the UPS and on the load before injecting any of these

commands. Make sure that it is safe to perform the desired operation for both the UPS and the load.

2.2.11 Rccmd command group

The rccmd command group allows to configure the RCCMD Server embedded in the SNMP/Web

adapter.

Command

Sub-command

Parameters

Description

Shows the current RCCMD Server

configuration

showrccmd

Enable/disable Network Shutdown function

on|off

off

Network Shutdown enabled

Network Shutdown disabled)

Add an RCCMD Client

[ip]

IP-address of the trap target

[ip]

[port]

[cond]

[port] Port on which the client is listening

[cond] Shutdown condition:

add

rccmd

aXX

bXX

after XX minutes on battery

at XX min remain batt time

Send an RCCMD test message to a specific

RCCMD client

test

del

[num]

[row] RCCMD client reference

Delete an RCCMD Client

[row] RCCMD client reference

Modifications reserved

Page 24/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

2.2.12 Events command group

The events command group controls the alarm notification via traps and/or e-mail.

Command

Parameters

Description

showevents

Show the alarm notification configuration

Configure the alarm notification for a specific event

[row] Alarm ID

[e-mail] 0 = no e-mail notification for this alarm

1 = send e-mail on alarm (de)activation

[trap] 0 = no trap sent for this alarm

1 = send trap on alarm (de)activation

event

[row] [e-mail] [trap]

2.2.13 Log command group

The log command group allows to access the logs maintained by the SNMP/Web adapters.

Command

syslog

Parameters

Description

Dump the System log to the console

Dump the UPS log to the console

Dump the System and UPS log to the FTP area

Clear the UPS event log

upslog

logdump

clearlog

Modifications reserved

Page 25/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3 WEB INTERFACE

3.1 INTRODUCTION

The SNMP/Web adapters provide a web interface by implementing an embedded web server. This

interface allows to configure the adapter in order to monitor and manage the UPS.

3.1.1 Supported browsers

The use of non-standard / deprecated HTML tags has been avoided in order to guarantee compatibility

with the most commonly used browsers. Although the web page rendering may not be identical in

different browsers, it should always be visually consistent.

The web interface has been tested using the following browsers:

•

Microsoft Internet Explorer 6.0, 7.0

Mozilla Firefox 1.5

Opera 9.01

Netscape browser 8.1

3.1.2 Initial web access

Enter the SNMP/Web adapter address in the web browser URL field to access the web interface. Either

the adapter IP address or the hostname can be used (DNS resolution of the hostname must be ensured

in the latter case). You will be presented with the web server initial page.

Note that authentication (username / password pair) can be required. The only user configured by

default is the supervisor with username /password set to ge and ge.

In case any problem is encountered during web access refer to the Troubleshooting section.

3.1.3 Sample page

A sample web page is shown in the following picture:

Each page features a top navigation bar that directs to the main functionalities of the adapter.

Additionally, there can be a side navigation menu that allows accessing different pages dealing with a

specific functionality.

Modifications reserved

Page 26/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3.1.4 Saving the settings

Apart from some network parameters, most setting are immediately active. However, the adapter will

revert to the last save settings at reboot. Therefore, in order to permanently modify the SNMP/Web

adapter setting, remember to save the configuration after every change.

3.2 NAVIGATION BAR

The top navigation bar features the following items:

•

Home: is the web server home page, showing basic information on the system and the network

settings

•

UPS: access to the UPS section, for UPS monitor, control and configuration

System: adapter configuration (network settings, time management, etc.)

SMTP: configuration and control of the e-mail notification functionality

SNMP: configuration of the SNMP Agent and trap notification

Log: UPS log and System log

Utility: various utility applications (e.g. DNS lookup, media technology selection and verification)

and service enable page

•

Save: save the current settings and/or force a reboot

User: user management

The following paragraphs will detail each single section

3.3 UPS SECTION

The UPS pages can be split in two different sections: UPS monitoring and UPS control.

The Identification, Battery, Status, Alarms and PMAD pages are part of the UPS monitoring section. These

pages allow to remotely access the UPS status and measurements. Please note that each specific UPS

model may implement a subset of the available measurement – data not available for the specific UPS

is marked as N/A.

The Test, Control and Config pages are part of the UPS control sections. Once again, the supported

command and configuration options depend on the specific UPS model. Unsupported option are

marked as N/A and cannot be set. It must be stressed that some of the command will affect the UPS

and may cause alarms or UPS malfunction and eventually switch off the UPS (as is the case with the

shutdown command).

Caution! Make sure you fully understand the effect on the UPS and on the load before injecting any

command or altering any configuration parameter.

In a 3-ph parallel UPS system, the SNMP/Web adapter presents the readings from every single UPS and

from the overall system.

3.3.1 UPS Identification page

The UPS Identification page shows the following information:

•

UPS Manufacturer

UPS Model

Serial Number

Software Version – the version of the main UPS control board firmware

Protocol Version – the version of the serial protocol used to communicate with the UPS

UPS Attached Devices – identification of the devices attached to the UPS output (as set by the

administrator).

Modifications reserved

Page 27/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3.3.2 Battery page

The Battery page shows the following information.

Parameter Name

Description

Battery Status

The current status of the battery:

1 – unknown

2 – normal The remaining run-time on batteries is greater than

the UPS low battery time (ref. UPS Config page)

3 – low

The remaining run-time is less than or equal the UPS low

battery time (ref. UPS Config page)

4 – depleted The battery would be unable to sustain the load, if mains

power is lost

Seconds On Battery

The time elapsed since the UPS switched to battery power (in seconds)

Estimated Minutes Remaining

An estimate of the remaining run-time on batteries, under present load

conditions (in minutes)

Estimated Charge Remaining

An estimate of the remaining battery charge (in percentage – 100% is full

charge)

Battery Voltage

Battery Current

Battery Temperature

Battery Ripple

The present battery voltage (in Volts)

The battery flowing from/to the battery (in Amperes)

The ambient temperature of the UPS batteries (in °C)

The RSM ripple on the DC link (in Vrms)

Modifications reserved

Page 28/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3.3.3 UPS Status page

The UPS status page shows the following information for each of the input / output / bypass lines.

Parameter Name

Frequency

Voltage

Description

Line frequency (in Hertz)

Line RMS voltage (in Volts)

Current

Line RMS current (in Amperes)

Power / True Power

Load %

Line True Power (in Watt)

The power capacity presently being used (percentage)

Lowest input voltage in the present time-period (in Volts)

[Output only]

[Input only]

Volt min

Volt max

Also the following information is presented:

Parameter Name

Input Line Bads

Output Source

Description

Number of times the mains input went out-of-tolerance since UPS start-up

The present source of the output power

Note: none means there is no output power

Finally, a 3-ph system featuring the PMAD functionality will also show the following:

Parameter Name

Description

Power factor

The present output power factor. A positive value indicates an inductive load;

while a negative value indicateS a capacitive load.

Note: the power factor cannot be reliably determined in low load conditions. In

this case, the value will not be available (N/A)

Peak current

Share current

The output peak current

In a parallel system ideally all the UPS are requested to contribute to the load

with the same amount of current, i.e. with no current share. The current share

occurs when an UPS exchanges some current with another UPS, so that this

current component doesn't feed the load.

The PMAD functionality detects the amount of share currents in a parallel

system. Obviously, single system do not provide this functionality and will show

this value as not available (N/A).

3.3.4 UPS Alarm page

This page presents the UPS active alarms (if any) with an indication of the time elapsed since the

activation (in seconds). Once again, the supported alarms depend on the specific UPS model.

For the meaning of each specific alarm refer to the relevant UPS documentation.

3.3.5 UPS PMAD page (3-ph version ONLY)

This page presents diagnostic related readings from UPSs implementing the PMAD (Preventive

Maintenance and Advanced Diagnostic) functionality. These include the following:

Parameter Name

Life Time

Description

The remaining time before a check of the specific devices / system is required

Count of failures and transients on mains input and bypass

Mains Statistics

Bus Communication

Qty of UPSs: Number of UPSs as currently seen in the parallel system.

(The reset button forces a refresh of the count and the display)

Channel table: The table shows the actual communication status over the two

redundant buses between the unit currently selected (in green bold) and other

units.

Modifications reserved

Page 29/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3.3.6 UPS Test page

This page presents allows to initiate a specific UPS test, and reports the status of the last performed test

(if any). The page includes a table with clear explanation of the test result reading.

For an explanation of the various test procedures please refer to the applicable UPS documentation.

3.3.7 UPS Control page (1-ph/SP units ONLY)

The UPS control page mainly controls UPS shutdown and reboot behaviour. As previously stated, these

commands will impact the UPS and may have effect on any load applied to the UPS. It is therefore

important to fully understand the consequences of any settings performed through this page.

Parameter Name

Description

Shutdown type

The action to be taken when the UPS is commanded to shutdown

1 – output

2 – system

The output of the UPS is switched off

The entire UPS system is switched off

Shutdown after delay

Startup after delay

Reboot

Specifies a time (in seconds) after which the UPS will shutdown

-1 disables the procedure

0 immediate shutdown

Specifies a time (in seconds) after which the UPS will start-up

-1 disables the procedure

0 immediate start-up

The UPS will shutdown immediately, and will remain off for the specified time (in

seconds), after which the UPS will restart

-1 disables the procedure

Auto-Restart

On – the UPS will restart right after the shutdown

Off – the UPS will not restart after the shutdown

Caution! These commands may switch off the UPS output, therefore leaving the load with no power.

Make sure you fully understand the effect on the UPS and on the load before injecting any of these

commands. Make sure that it is safe to perform the described operation for both the UPS and the load.

3.3.8 UPS Config page

The page lists the main UPS configuration parameters. Normally, these parameters are pre-configured

at the factory and there is no need to change them. Furethermore, forcing an incorrect configuration

may impair the UPS functionalities and severly affect the load. It is therefore recommended not to alter

any configuration settings unless informed and instructed to do so.

Modifications reserved

Page 30/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3.4 SYSTEM SECTION

3.4.1 Network page

Network configuration of the card – refer to the NETWORK CONFIGURATION chapter within this manual.

Note that the settings on this page will only take effect after a reboot of the card.

3.4.2 Date&Time page

Through this page it is possible to configure the adapter date and time settings. The SNMP/Web adapter

features an internal real-time-clock, and provides different ways to synchronise its clock with the actual

time:

•

NTP server: the card will periodically re-synch its internal date and time with the NTP server

Manual: the card date and time are set by the user

Browser: the card date and time will synch with the browser time

Regardless of the chosen configuration, make sure the correct timezone is selected. The timezone

setting also affects autocorrection for the daylight saving time.

3.4.3 RCCMD page

This page shows the current configuration for the Network Shutdown (RCCMD) functionality. The various

RCCMD clients are listed, with three action buttons:

•

Edit: edit the RCCMD Client configuration

Test: send an RCCMD Test Message to the Client

Del: delete the RCCMD Client

New RCCMD Clients can be added with the Add button.

The page to Add/Edit RCCMD clients requires to specify the following information:

•

Client: RCCMD Client IP Address or hostname

Port: RCCMD Port on the Client, default is 6003

Condition: three different shutdown conditions can be chosen:

After X minutes on battery

At X minutes remaining of battery autonomy

When the UPS signals a Low Battery condition

NOTE: Although the web interface accepts hostnames to identify RCCMD Clients, it is strongly

recommended to identify the clients with their IP address. Using symbolic hostnames may cause the

network shutdown to fail in case the DNS server is not available, unreachable or mis-configured

3.4.4 Password page

This page allows the currently connected user to modify its password. Clearly, this page only allows

modification to the current users. The account of other users can be managed only by the uspervisor

users in the User section.

NOTE: The password length is limited to 8 chars.

Modifications reserved

Page 31/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3.4.5 Configuration page

In this page, the SNMP/Web adapter configuration file is shown in a text area. The configuration file can

be exported by pressing the Highlight button and copying the selected text (e.g. CTRL+C) to a separate

application.

3.4.6 Upgrade page

This page shall only be accessed when the SNMP/Web adapter SW is to be upgraded. Refer to the

section for details on the SW upgrade process.

NOTE: Use only GE officially released SW. Only perform the SW upgrade when requested to do so by GE.

3.5 SNMP SECTION

The SNMP section deals with SNMP and trap configuration.

3.5.1 SNMP settings page

The most relevant SNMP settings are the following:

Parameter Name

Port Number

Description

Set SNMP server listening port. Default port is 161.

Get Community

Defines the community name for receiving SNMP information (GET). The get

community name controls access to the SNMP Agent – the community in the

request

must

match

the

getcommunity

parameter.

The default value is public.

Set Community

Defines the community name for writing SNMP information (SET). The set

community name controls access to the SNMP Agent – the community in the

request must match the setcommunity parameter. The default value is private.

3.5.2 Trap settings page

This page allows to configure up to 20 recipients of SNMP traps. The most relevant settings are the

following:

Parameter Name

Trap destination

Community

Description

IP-address of the trap target

Community name (optional – default is public)

Controls SNMP trap version:

If unchecked, v1 traps are sent (default)

If checked, V2 traps are sent

Port

Port to which the trap will be sent (optional – default 162)

3.5.3 Alarm notification page

This page is used to configure the alarm notification via trap and/or e-mail. Every alarm is listed, and the

user may enable the notification via trap and/or e-mail upon alarm (de)activation.

Modifications reserved

Page 32/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3.6 SMTP SECTION

The SMTP page controls the e-mail notification functionality.

3.6.1 SMTP configuration page

The basic SMTP settings are the following:

Parameter Name

SMTP Server

Description

Hostname or IP-address of the SMTP server

The MAIL FROM field of the mail message

The RCPT TO field of the mail message

Sender name

Recipent e-mail address

If the SMTP server requires authentication, the following sections shall also be defined.

Parameter Name

Account

Description

Username for SMTP server authentication

Password for SMTP server authentication

Password

3.6.2 Alarm notification page

This page is used to configure the alarm notification via trap and/or e-mail. Every alarm is listed, and the

user may enable the notification via trap and/or e-mail upon alarm (de)activation.

3.7 LOG SECTION

This section offers access to the System and the UPS log. The System log collects information on user

activity, while the UPS log lists UPS alarms. Both the logs can be exported by copying the relevant text

from the page (Highlight button gollowed by CTRL+C).

3.8 UTILITY SECTION

This section includes some useful tools for troubleshooting and configuration:

•

DNS lookup: a tool for verifying DNS server configuration, useful for troubleshooting DNS

problems

•

Mii-tool: shows the media technology currently selected / negotiated

Speed/Duplex: set the media technology to be used / advertised.

As most network devices, SNMP/Web adapters use an auto-negotiation protocol (Auto setting)

to communicate what media technologies they support, and then select the fastest mutually

supported media technology.

Some passive devices, such as single-speed hubs, are unable to auto-negotiate. To handle

such devices, the SNMP/Web adapter can be forced to operate in one of the following modes:

100baseTx-FD, 100baseTx-HD, 10baseT-FD and 10baseT-HD.

•

Service: enable / disable the various service interfaces provided over the network

CA Root Certificate: link to the Certification Authority root certificate for download an installation

in the Trusted CA repository on the selected browser. Refer to the Encryption section for details.

Modifications reserved

Page 33/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

3.9 SAVE SECTION

This section allows to save the current settings to non-volatile memory (Save) and/or to reboot the

adapter (Reboot). Remember that the SNMP/Web adapter will revert to the last saved settings at reboot.

Therefore, in order to permanently modify the settings the configuration must be saved.

3.10 USER SECTION

This section offers access to the user management web page. Note that this page becomes operative

only for the supervisor user (the only user enabled to perform user management).

Modifications reserved

Page 34/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

4 SNMP AGENT

The SNMP/web adapters implement an SNMP Agent providing access to OIDs according to the MIB

structure, and may generate traps at the occurrence of specific events. This allows one or more NMSs

(Network Management Systems) to monitor, manage and control the UPS.

The SNMP Agent complies with the standard UPS-MIB as specified in RFC1628. Limited to the 3-ph

SNMP/Web plug-in adapter, additional information is available with the GESingle and GEParallel MIBs.

The SNMP/Web adapter implements both SNMP v1 and SNMP v2 protocols. Always remember that with

these protocols the information travel on the network in plain text. It is therefore recommended to

disable the SNMP Agent when this functionality is not used. Refer to the “Security” section of this

manual for further details.

4.1 MIB STRUCTURE

iso(1).org(3).dod(6).internet(1)

mgmt(2)

mib-2(1)

upsMIB(33)

private(4)

enterprises(1)

imv(818)

geHardware(1)

geUPS(1)

RFC1628 MIB is available in the upsMIB group.

Additional UPS information is available in the GE MIB under the geUPS group (limited to the 3-ph

SNMP/Web plug-in adapter).

4.2 RFC1628 MIB OBJECTS

The SNMP/Web adapters support the following RFC1628 Objects:

OIDs

TRAPS & ALARMS

==== upsIdent Group ====

upsIdentManufacturer

upsIdentModel

upsIdentUPSSoftwareVersion

upsIdentAgentSoftwareVersion

upsIdentName

==== upsTrap Group ====

UpsTrapOnBattery

UpsTrapTestCompleted

UpsTrapAlarmEntryAdded

UpsTrapAlarmEntryRemoved

upsIdentAttachedDevices

==== upsWellKnownAlarms group ====

UpsAlarmBatteryBad

==== uspBattery Group ====

upsBatteryStatus

upsSecondsOnBattery

upsEstimatedMinutesRemaining

upsEstimatedChargeRemaining

upsBatteryVoltage

UpsAlarmOnBattery

UpsAlarmLowBattery

UpsAlarmDepletedBattery

UpsAlarmTempBad

UpsAlarmInputBad

UpsAlarmOutputBad

upsBatteryCurrent

upsBatteryTemperature

UpsAlarmOutputOverload

UpsAlarmOnBypass

Modifications reserved

Page 35/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

OIDs

TRAPS & ALARMS

UpsAlarmBypassBad

==== upsInput Group ====

upsInputLineBads

upsInputNumLines

upsInputFrequency

upsInputVoltage

UpsAlarmOutputOffAsRequested

UpsAlarmUpsOffAsRequested

UpsAlarmChargerFailed

UpsAlarmUpsOutputOff

UpsAlarmUpsSystemOff

UpsAlarmFanFailure

upsInputCurrent

upsInputTruePower

UpsAlarmFuseFailure

UpsAlarmGeneralFault

==== upsOutput Group ====

upsOutputSource

upsOutputFrequecny

upsOutputNumLines

upsOutputVoltage

upsOutputCurrent

upsOutputPower

UpsAlarmDiagnosticTestFailed

UpsAlarmCommunicationsLost

UpsAlarmAwaitingPower

UpsAlarmShutdownPending

UpsAlarmShutdownImminent

UpsAlarmTestInProgress

UpsAlarmReceptacleOff

upsOutputPercentLoad

==== upsBypass Group ====

upsBypassFrequency

upsBypassNumLines

upsBypassLineIndex

upsBypassVoltage

upsBypassCurrent

upsBypassPower

==== upsAlarm Group ====

upsAlarmsPresent

==== upsTest Group ====

upsTestID

upsTestSpinLock

upsTestResultSummary

upsTestResultsDetails

upsTestStartTime

upsTestElapsedTime

==== upsControl Group ====

upsShutdownType

upsShutdownAfterDelay

upsStartUpAfterDelay

upsRebootWithDuration

upsAutoRestart

Note that although the SNMP/Web adapter does support these RFC1628 Objects, any specific UPS

model may implement only a subset of the above list. As an example, the upsBypass group object will

not be available in units where a bypass line is not available.

Modifications reserved

Page 36/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

4.3 GE MIB OBJECTS

GE provides private MIBs, which enhance the UPS information available over SNMP interface.

These MIBs are only supported on 3-ph SNMP/Web plug-in adapter.

Two different version of the GE private MIB exist:

•

GE Single MIB: to be used for monitoring of a 3-ph UPS is single unit configuration

GE Parallel MIB: to be used for monitoring of a 3-ph parallel UPS system

The MIB structure is shown in the following picture. The geGenericUPS group provides information on

the unit in stand-alone configuration or on the overall system in a parallel configuration. The geFirstUPS

… geEightUPS groups provide information on the units that are part of a parallel configuration.

geUPS (1.3.6.1.4.1.818.1.1)

geGenericUPS(10)

geFirstUPS(11)

geSecondUPS(12)

…

Parallel

system

only

geEigthUPS(18)

For each of these groups the 3-ph SNMP/Web plug-in adapter supports the following objects.

(Objects marked with [*] do not have a RFC1628 correspondence)

OIDs

TRAPS & ALARMS

==== upsIdent Group ====

upsIdentManufacturer

==== geUPSTraps & upsWellKnownAlarms group

====

upsIdentModel

upsAlarmBatteryBad

upsIdentUPSSoftwareVersion

upsIdentAgentSoftwareVersion

upsIdentName

upsIdentAttachedDevices

upsIdentsUPSSerialNumber [*]

upsIdentComProtVersion [*]

upsIdentOperatingTime [*]

upsAlarmOnBattery

upsAlarmLowBattery

upsAlarmDepletedBattery

upsAlarmTempBad

upsAlarmInputBad

upsAlarmOutputBad

upsAlarmOutputOverload

upsAlarmOnBypass

==== uspBattery Group ====

upsBatteryStatus

upsSecondsOnBattery

upsEstimatedMinutesRemaining

upsEstimatedChargeRemaining

upsBatteryVoltage

upsAlarmBypassBad

upsAlarmOutputOffAsRequested

upsAlarmUpsOffAsRequested

upsAlarmChargerFailed

upsAlarmUpsOutputOff

upsAlarmUpsSystemOff

upsAlarmFanFailure

upsBatteryCurrent

upsBatteryTemperature

upsBatteryRipple [*]

upsAlarmFuseFailure

upsAlarmGeneralFault

upsAlarmDiagnosticTestFailed

upsAlarmCommunicationsLost

upsAlarmAwaitingPower

upsAlarmShutdownPending

upsAlarmShutdownImminent

==== upsInput Group ====

upsInputLineBads

upsInputNumLines

upsInputFrequency

Modifications reserved

Page 37/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

upsInputVoltage

upsAlarmTestInProgress

upsInputCurrent

upsAlarmReceptacleOff

upsInputTruePower

upsInputVoltageMin [*]

upsInputVoltageMax [*]

upsAlarmHighSpeedBusFailure [*]

upsAlarmHighSpeedBusJACRCFailure [*]

upsAlarmConnectivityBusFailure [*]

upsAlarmHighSpeedBusJBCRCFailure [*]

upsAlarmCurrentSharing [*]

==== upsOutput Group ====

upsOutputSource

upsAlarmDCRipple [*]

upsOutputFrequecny

upsOutputNumLines

upsOutputVoltage

upsOutputCurrent

upsOutputPower

upsOutputPercentLoad

upsOutputPowerFactor [*]

upsOutputPeakCurrent [*]

upsOutputShareCurrent [*]

==== upsBypass Group ====

upsBypassFrequency

upsBypassNumLines

upsBypassLineIndex

upsBypassVoltage

upsBypassCurrent

upsBypassPower

==== upsAlarm Group ====

upsAlarmsPresent

upsAlarmMaskA [*]

==== upsTest Group ====

upsTestID

upsTestSpinLock

upsTestResultSummary

upsTestResultsDetails

upsTestStartTime

upsTestElapsedTime

Once again, some objects may not be available over the full-range of 3-ph UPSs as these will depend on

the UPS model, configuration, enabled features, etc.

Modifications reserved

Page 38/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

5 NETWORK CONFIGURATION

The SNMP/Web adapter network interface is very flexible and can be configured for operation in various

environments. This section details all possible network configuration combinations, while it is

recommended to refer to Console/Web interface sections for the specific configuration commands /

menus.

5.1 ETHERNET CONNECTION

As most advanced network devices, SNMP/Web adapters use an autonegotiation protocol to

communicate what media technologies are supported, and then select the fastest mutually supported

media technology.

In this context, media refers to a 10baseT/100baseTx Ethernet connection in Half-Duplex (HD) or Full-

Duplex (FD) mode. The SNMP/Web adapters advertise and support the following media:

•

100baseTx-FD

100baseTx-HD

10baseT-FD

10baseT-HD

This autonegotiation feature is enabled by default. However, some passive devices, such as single-

speed hubs, are unable to autonegotiate. To handle such devices, the SNMP/Web adapter can be forced

to operate in one specific mode, instead of autonegotiating.

5.2 TCP/IP CONFIGURATION

TCP/IP configuration refers to the settings needed by an SNMP/Web adapter to operate in a TCP/IP

network. The selection of the boot method is critical for successful SNMP/Web adapter configuration.

The SNMP/Web adapters support the following boot methods:

•

Static IP

BOOTP

DHCP

The default configuration is DHCP support.

5.2.1 Static IP address

In this case, the TCP/IP settings are manually configured on the adapter, and stored in non-volatile

memory. Particularly, the following need to be specified:

•

IP address: IP address of the SNMP/Web adapter

Subnet Mask

Default gateway: IP address of the default gateway

NOTE: These settings are only available when the boot method is set to Static IP.

5.2.2 BOOTP / DHCP

In this case, the SNMP/Web adapter automatically obtains the TCP/IP settings respectively from a

BOOTP or a DHCP server.

The default configuration for the SNMP/Web adapters is DHCP support.

If the adapter IP-address is used by other network nodes for accessing UPS information (e.g. NMS

systems), make sure the DHCP server assigns a fixed IP to the SNMP adapter.

NOTE: For details on BOOTP and DHCP protocol refer respectively to RFC951 and RFC2131.

Modifications reserved

Page 39/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

5.3 DNS CONFIGURATION

DNS configuration affects the SNMP/Web adapter ability to resolve symbolic hostnames to IP

addresses, and may impact other functionality (such as e-mail sending, for example):

The SNMP/Web adapters can be configured to automatically obtain DNS server address (e.g. Primary

and Secondary DNS server as specified in the DHCP response). This is the defaults setting.

Alternatively, the IP address of the DNS servers may be specified manually.

The adapters also offer a DNS lookup feature, which allows verification of the DNS setting by sending a

DNS query.

NOTE: DNS settings may be critical for the SNMP/Web adapter operation. Incorrect DNS configuration

may compromise the functionality of other network services (as an example, some services may require

reverse DNS). Therefore make sure the DNS is correctly configured, especially when a manual

configuration is selected.

5.4 HOSTNAME

The SNMP/Web adapter is configured with a hostname: a fully qualified domain name for the adapter.

The adapter will always include this information in the relevant communication to the DHCP server

(option 12 – host name field). The DHCP server may use this information to update the DNS server, so

that the adapter will be accessible using its domain name.

The adapter can also be configured to use the hostname as received from the DHCP server. This is NOT

the default behaviour and must be explicitly enabled through the console interface using the dhcphost

command.

Modifications reserved

Page 40/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

6 MULTI-SERVER NETWORK SHUTDOWN (RCCMD)

The SNMP/Web adapters include a module for Multi-Server Network Shutdown. This module allows the

configuration of a shutdown strategy for several servers powered by the UPS when the batteries are

running low following a prolonged mains failure.

6.1 NETWORK SHUTDOWN WITH RCCMD

RCCMD (Remote Console Command) is a mechanism that allows the execution of commands on remote

systems. With the SNMP/Web adapters this mechanism is used to shutdown servers powered by the

UPS. The SNMP/Web adapter acts like the master (RCCMD Sender) while the servers and remote

systems act as slaves (RCCMD Listener).

RCCMD is based on standard TCP/IP network protocols, therefore allowing the shutdown of servers

running different operating systems and operating in a heterogeneous network.

RCCMD does not include the command that is to be executed in the sending process but instead

deposits the command with the receiving process. This provides additional security, as the receiving

process may check which network node sent the RCCMD-signal and determine whether to process it.

Both the SNMP/Web adapters and the servers need to be correctly configured in order to use the

Network Shutdown functionality.

6.1.1 Set-up and Configuration of controlled Servers

The installation on the controller servers of the RCCMD SW (known as RCCMD Listener or RCCMD Client

module) is clearly a prerequisite. A detailed description of the installation and configuration steps is out

of the scope of this document – for details please refer to the applicable product documentation (User

Manual). However, there are a few general recommendations.

First of all, the RCCMD Client software is a licensed software. A license code can be used for only one

installation. If more servers are to be included in the shutdown process, more licenses are needed.

For increased safety, a list of trusted RCCMD Servers can be defined in the RCCMD Client. This way, the

RCCMD Client will accept only messages coming from the trusted Servers, and will discard any other

RCCMD message. If such functionality is used, the SNMP/Web adapter IP address must be added to the

list of trusted RCCMD Servers.

Finally, a shutdown routine needs to be defined in each remote system. This may be a batch file, a shell

script or other. It shall include all commands for a graceful shutdown of the system.

6.1.2 Configuration of the SNMP/Web adapter

The SNMP/Web adapter can be configured using the web interface or the command-line console.

First of all, in order to use the RCCMD Sender embedded in the SNMP/Web adapter the Network

Shutdown functionality must be enabled.

Then, the various servers must be added to the list of RCCMD Clients on the SNMP/Web adapter. For

each client, the Hostname or IP Address and the port on which the RCCMD process will be listening need

to be specified (the standard RCCMD port is 6003).

NOTE: Although it is possible to identify the servers with their hostname, it is strongly recommended to

specify their IP addresses. Using symbolic hostnames may cause the network shutdown to fail in case

the DNS server is not available, unreachable or mis-configured.

Modifications reserved

Page 41/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

Finally, it is possible to configure the actual condition that triggers the RCCMD Shutdown command:

•

After X minutes that the UPS is running on battery

At X minutes of estimated minutes remaining of battery autonomy

When the UPS signals a low battery condition

Note that a low battery condition will force the shutdown of the configured RCCMD Clients regardless of

the chosen shutdown condition.

The configuration of the clients can be tested – the SNMP/Web adapter includes a Test function. This

allows to send either a test message to the Client, or to force a shutdown. It is important to monitor both

the messages returned from the SNMP/Web adapter and the actual result on the Client. Depending on

the configuration, the SNMP/Web adapter may successfully send the message, but this can be ignored

by the RCCMD Client.

6.1.3 Network configuration

The RCCMD Shutdown command travels across the network using standard TCP/IP protocols. Therefore,

the network configuration may affect the Shutdown process. Particularly:

•

As stated above, the RCCMD Clients allow the definition of a list of trusted RCCMD Servers (that

is, RCCMD Servers allowed to send a shutdown command). When this safety feature is used, the

SNMP/Web adapter IP address must be added to the list of trusted RCCMD Servers for each

RCCMD Client. Therefore, the SNMP/Web adapter should be assigned a static IP address when

possible. If a DHCP Server is used, it should be configured so that the SNMP/Web adapter is

always assigned the same address.

•

The various servers to be shutdown must be added to the list of RCCMD clients on the

SNMP/Web adapter. Although it is possible to identify the servers with their hostname, it is

strongly recommended to specify their IP addresses even if DNS hostname resolution is

configured. The network shutdown may fail if the DNS server is not available or unreachable.

The entire network infrastructure, including routers, switches, hubs, etc. must be powered by the

UPS. Otherwise it may not be possible to reach all clients during Network Shutdown.

6.1.4 RCCMD Shutdown

When the configured condition is met, the SNMP/Web adapter will send an RCCMD Shutdown command

to the configured RCCMD Clients. This will launch the shutdown routine as configured in the Client.

In case of problems with the network communication, the SNMP/Web adapter will attempt to issue the

RCCMD Shutdown command multiple times. However, after 30s the SNMP/Web adapter will assume a

successful RCCMD Shutdown and further communication to the RCCMD Client will stop.

Modifications reserved

Page 42/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

6.2 RCCMD CLIENT RELAY

The maximum number of RCCMD Clients that can be managed by the SNMP/Web adapter is limited.

In order to reach a higher number of RCCMD Clients, one or more of these clients can be configured to

operate as relays. Basically, the RCCMD Client needs to be configured so that it will execute a batch or

script file that issues more RCCMD Shutdown commands.

The following sample batch file lets the RCCMD Client acts as a relay station:

@ECHO OFF

SET PATH=C:\RCCMD\

# RCCMD Relay

# This batch sends RCCMD Shutdown commands to the following IP addresses

rccmd –s –a 191.168.200.5

rccmd –s –a 191.168.200.6

# … the list can be continued …

# At last, force shutdown of the local machine

ExitWin.exe shutdown force

@CLS

This procedure can also be used for a low number of RCCMD servers, as it may be easier to configure

the Network Shutdown this way rather than through the SNMP/Web adapter, especially when a number

of servers need to be shutdown simultaneously.

Clearly, the RCCMD Client acting as Relay becomes an important link in the Network Shutdown process,

as it both receives and sends RCCMD Shutdown commands. This node and related network connectivity

(routers, switches and hubs) shall therefore be protected by the UPS.

Modifications reserved

Page 43/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

7 SECURITY

As any other device connected to a network, the adapters are exposed to security threats. This section

details the advanced security features provided by the SNMP/Web adapters. Users should use the

information provided in this section to correctly configure the cards and implement all security features

deemed appropriate to the installation environment.

7.1 USER AUTHENTICATION & AUTHORISATION

In this context, authentication means establishing the digital identity of anyone attempting to access

the adapters though one of the available interfaces. Most of the supported protocols implement a

username/password pair as a mean for user identification.

This is different from authorisation, which means verifying whether a user is allowed to have access to

data or specific services.

The SNMP/Web adapters allow making full use of both protection mechanisms.

7.1.1 User Management

The adapters come with a predefined supervisor user, whose default username and password are ge

and ge. New users can then be created using either the console or the web interface.

NOTE Only the supervisor user can create new users.

To create a new user, the following information shall be specified:

•

Username / password

User class (access rights)

Available services

7.1.2 User class

Users are divided in three separate classes based on access rights.

Supervisor

Predefined user; it can be renamed but not deleted; it cannot be created

(only one supervisor user is allowed).

This user has all access rights. It is the only user who can perform user

management (creation/deletion of users).

Read/write access

(rw)

Access with read/write rights. Can access and modify all setting with the

exception of user management.

These access rights should be restricted to professional users (e.g. Network

Administrators).

Read-only access

(ro)

Access only for reading. Can access most settings but cannot modify them.

Most users are expected to be created with this profile.

7.1.3 Selective service activation

The SNMP/Web adapters allow selective service activation – that is, the various interfaces can be

enabled on a user basis. For each user, access to the following services can be enabled:

http

telnet

ftp

Web interface

Controls access with HTTP and HTTPS protocols

Remote console interface

File transfer

Controls access with Telnet and SSH (Secure SHell) protocols

Controls access with FTP and SFTP (Secure FTP) protocols

Modifications reserved

Page 44/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

7.2 SERVICES (ACCESS METHODS)

The table below lists the available services (access methods), highlighting the major security features for

each interface.

Interface

Access methods

Security features

Local console interface

Remote console interface

Serial cable

Telnet

Authentication via user/pwd pair

Plain text

SSH (Secure SHell)

SNMP

Authentication via user/pwd pair

Encrypted communication

Community Name

Plain text

Authentication via user/pwd pair

Plain text

SNMP Agent

File transfer

FTP

SFTP (SSH FTP)

HTTP

Authentication via user/pwd pair

Encrypted communication

Authentication via user/pwd pair

Plain text

Web interface

HTTPS (SSL)

Authentication via user/pwd pair

Encrypted communication

7.3 ENCRYPTION

As stated above, the SNMP/Web adapter offers interfaces providing encryption for protecting data

confidentiality and integrity, and particularly the following:

•

SSH (Secure Shell)

SFTP (SSH File Transfer Protocol)

HTTPS

In this context, encryption is based on public-key cryptography schemes. Normally, the SNMP/Web

adapters will be delivered already configured with all applicable keys and certificates – should the

adapter miss these information it will generate them at first start-up (this operation may take some

time). The length of the keys used for encryption is 1024 bits, providing complex encryption and a

higher level of security.

7.3.1 SSH and SFTP

SSH allows running terminal sessions to the SNMP/Web adapter over a secure channel. SSH uses public-

key cryptography. The SSH server is authenticated using a host key as identification. Most SSH clients

display the host key fingerprint at the start of the SSH session. Below is an example from a popular SSH

client (putty):

Modifications reserved

Page 45/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

The fingerprint may be checked against the information provided by the SNMP/Web adapter to confirm

to SSH server identity. On the console interface inject the ssh-fingerprint command. Below is a sample

output of the ssh-fingerprint command:

GEDE> ssh-fingerprint

1024 6e:07:31:58:16:91:ae:2e:43:6f:03:64:94:57:55:6d ssh_host_rsa_key.pub

1024 06:97:69:97:cd:93:1b:b6:29:ca:34:e5:8c:35:7c:6e ssh_host_dsa_key.pub

1024 d1:9b:50:13:b3:e3:98:8e:8c:76:49:14:be:21:ed:b3 ssh_host_key.pub

The output can be interpreted as follows:

Key

SSH version

Cryptography algorithm

ssh_host_rsa_key.pub

ssh_host_dsa_key.pub

ssh_host_key.pub

RSA

DSA

RSA

It can be seen in the above example that the fingerprint shown by SSH matches the RSA key for SSH v2

on the ssh-fingerprint output.

The SNMP/Web adapter supports both version 1 and version 2 of the SSH protocol. It is recommended

to use SSH v2 (if possible), as SSH v1 is generally considered obsolete.

On the other hand, SFTP is a file transfer protocol providing secure transfer. It is used in conjunction with

the SSH protocol, as SFTP does not provide security by itself but expects the underlying protocol to

provide that. Therefore, the key fingerprint can be verified exactly in the same way as with SSH. Below is

a sample from a popular SFTP client (sftp):

It can be seen that the key fingerprint is exactly the same.

Modifications reserved

Page 46/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

7.3.2 SSL Certificates

HTTPS is not a protocol itself, but it actually refers to HTTP communication over SSL (Secure Sockets

Layer) connection. HTTPS uses public-key cryptography to protect the communication. With HTTPS, the

server sends back its identification in the form of a digital certificate. The certificate usually contains

the server name, the trusted certificate authority (CA), and the server's public encryption key.

The server certificate includes a digital signature from a certification authority. Each browser is normally

equipped with a set of CA root certificates of commercial authorities. The web browsers perform a set of

verifications over the digital certificate in order to validate the certificate and start the HTTPS

communication. The main checks are substantially the following:

•

The client verifies that the issuing Certificate Authority (CA) is on its list of trusted CAs.

The client checks the server's certificate validity period

Further to this, the client may compare the actual DNS name of the server to the DNS name on the

certificate (though this last point may be browser dependent).

Below is a sample of the results of these checks, when browser attempts to establish an HTTP

connection to the web server embedded in the SNMP/Web adapter (the sample is take from Internet

Explorer, but similar indications can be obtained with the most common browsers):

First of all, in order to verify the actual certificate, its fingerprint (sometimes also knows as thumbprint)

can be checked against the one provided by the SNMP/Web adapter. Particularly, select View Certificate

and look for the fingerprint/thumbprint:

Modifications reserved

Page 47/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

On the console interface inject the ssl-fingerprint command. Below is a sample output of the ssl-

fingerprint command:

GEDE> ssl-fingerprint

MD5 Fingerprint=8F:A1:CE:8B:B3:04:E7:07:90:6D:02:77:6F:EE:9E:22

SHA1 Fingerprint=F5:D2:CA:27:BF:DA:98:31:39:6F:18:8C:C5:9C:BC:6C:D3:62:15:AC

It can be seen that the thumbprint shown by the web browser (with thumbprint algorithm shown as

sha1) matches the SHA1 fingerprint as shown by the ssl-fingerprint command.

Furthermore, the SNMP/Web adapters are provided with two different certificates: the server certificate

and the CA Root Certificate (the latter has been used to sign the server certificate). The server certificate

does not have the digital signature of a commercial CA, trusted by the browser. By installing the CA Root

Certificate in the trusted CA repository, the web browser will not show the security warning about

trusting the Certificate Authority.

The CA Root Certificate can be downloaded from the embedded web server (in the Utility section), and

then it can be installed in the trusted CA repository.

NOTE: It is not mandatory to install the CA Root Certificate – installing it will prevent the browser from

generating a security warning message.

Finally, the server certificate’s common name will not match the DNS name or the IP address of the

SNMP/Web adapter. Although the communication is secure, with the adapter controlling the access to

the web interface and the client being able to verify the fingerprint/thumbprint of the certificate, the

browser may still issue a warning.

In order to clear this final warning the user may generate a new server certificate so that the common

name matches the DNS name / IP address of the SNMP/Web adapter. The server certificate is generated

by injecting the makecert <sitename> command over the console interface (this command is available

only to the supervisor), when the <sitename> parameter must obviously match the DNS name / IP

address of the adapter. In order to start using the new certificate the SNMP/Web adapter must be

rebooted.

NOTE: The new certificate will overwrite the existing one. This operation is not reversible.

Modifications reserved

Page 48/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

7.4 CUSTOMER RESPONSIBILITY

As shown above, the SNMP/Web adapters implement advanced security features. Nevertheless,

achieving complete security protection requires the introduction of a comprehensive security program.

This section lists some good practices in network security that customers are recommended to adopt.

7.4.1 Physical security

Most of the security features would prove useless if physical access to the equipment is uncontrolled. In

fact, physical access is probably the major security hazard for a site.

This problem may be efficiently tackled by installing the equipment in a secure area and by

implementing access control policies.

7.4.2 Changing default configuration

It is recommended that users change the adapter default configuration at their very first access.

Particularly, it is recommended to focus on the following settings:

•

The default username and password for the superuser are ge and ge. It is recommended to

change default username and password (by configuring new and unique ones) at the initial card

configuration

Any service is associated with a specific port. The default configuration uses the standard port

for each protocol (e.g. 161 for SNMP). If the user specifies a non-standard port for a service this

increases security by hiding the relevant interface to malicious users.

Further to this, SNMP access is controlled by read and set community settings. These

respectively default to public and private. Once again, changing these settings may help in

increasing security.

It is clear that username, password and service configuration must remain secret in order to provide an

efficient security protection. If this information becomes public the entire authentication method loses

effectiveness.

7.4.3 User & Service management

As shown above, the SNMP/Web adapters offer advanced user management features, by offering

different access rights and allowing selective activation of services.

It must be noted that every running service exposes the system to a possible attack. Minimising the

number of running services may increase overall protection. It is therefore recommended to disable

unused services.

7.4.4 Encryption

In most network protocols, sensitive information (e.g. username/password pairs) is transmitted over the

network as plain text. This may not be a problem in most installations, but it may become critical when

malicious users can gain access to the network traffic.

The introduction of encryption provides and higher degree of security by ensuring that exchanged data

cannot be intercepted. The SNMP/Web adapters provide an encryption-protected alternative for the

main access methods:

•

Web interface: use HTTPS (SSL – Secure Socket Layer) protocol

Remote console interface: use SSH (Secure Shell) protocol

File transfer: use SFTP (Secure FTP)

7.4.5 Firewalls

It should be now clear that although some protocols and some access methods might provide a higher

degree of security, every customer is encouraged to implement a comprehensive security scheme, of

which the SNMP/Web adapters are only a single node.

The partition of the network in sub-networks and the introduction of firewalls with stringent rules are a

critical component in the global security program.

Modifications reserved

Page 49/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

8 OTHER FUNCTIONALITIES

8.1 SYSTEM TIME

The SNMP/Web adapter provides means to maintain the system time. Particularly, the adapter will

maintain an internal clock when powered-up, while an RTC with battery back-up will hold date/time

information when off (or during power-cycles). This system offers a sufficient accuracy in the short term.

However, in the longer term the time drift may become significant.

For best results it is recommended to configure the adapter for communication with an NTP server. This

forces the system time to be synchronised with an external source, and it will ensure long-term

date/time accuracy.

8.2 SERIAL BY-PASS (1-PH/SP VERSION ONLY)

The SNMP/Web adapter offers some diagnostic and UPS Service functionalities. These features are not

targeted to the end user. The serial bypass is one of these features, and it is introduced here only for

completeness.

With the serial bypass functionality the SNMP/Web adapter are configured in transparent mode. That is,

the adapter acts as a relay between its serial port (DB9F local console port) and the serial connection to

the UPS control board. This functionality is activated by injecting a serialbypass on command through

the console interface (either local or remote).

This functionality is only meant to be used for obtaining service access to the UPS, and as such is

subject to some limitations. Particularly, it is recommended that the end user does not activate it, as the

adapter will signal a Communication Lost alarm.

In case the serial bypass is accidentally enabled, it can be disabled (with full adapter operation restored)

by injecting a serialbypass off command through the console interface – obviously, only through remote

connection, as the local console is not offering console interface access.

At start-up the adapter will always configure its local console interface for normal operation.

This means that if the adapter is reset (or reboots) it will exit the serial bypass functionality.

8.3 HTTP BASED MONITORING (1-PH/SP VERSION ONLY)

The 1-ph/SP SNMP/Web adapters offer an additional method to monitor the UPS operation. The web

interface offers a dynamic page (that is, generated on the fly upon request) picturing the current UPS

status. The page is available as a single-line text page, no HTML, no authentication required.

The page location is http://<IP or Hostname>/ge_alarm.asp.

The single-line text has the following format:

[Date / Time];[Keyword];[Alarm Text]

where:

[Date / Time] is the date and time of the instant the web page was created

[Keyword] is NORMAL, INFORMATION, WARNING or CRITICAL, indicating increasing severity of

the UPS condition.

[Alarm Text] is a comma separated value (no blanks) of all active alarm conditions

Modifications reserved

Page 50/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

8.3.1 UPS Load Alert

The SNMP/Web adapter monitors the UPS Output Percent Load and reports a UpsLoadAlert when the

load drops of a defined percentage (the actual load step detected is also saved in the UPS log).

This functionality warns the user that there has been a drop in the UPS load. This could indicate

potential issues with the UPS load (fuse blown, breaker tripped, unit off, etc.). Per current

implementation, the alert is only available for HTTP based monitoring.

The following commands (available over the command-line interface – local console or telnet) have

been introduced to control this functionality.

Command

Parameters

Description

This command controls the UPS Load Alert. The UPS output

percent load is monitored, and when the drops is above

the specified threshold is will report a UpsLoadAlert

condition.

The parameter is expressed in percentage of the UPS

rating: the threshold can be set to a value between 5%

and 100%.

load_alert_thres [-1 | 5..100]

Setting it to –1 disables the functionality.

Default value: 15%

This command controls the time that the SNMP/Web

adapter will maintain active the UpsLoadAlert notification.

Once the configured time is expired the notification is

reset.

The parameter is expressed in minutes: it can be set to a

value between 1 and 500 minutes.

load_alert_time [-1 | 1..500]

Setting it to –1 means that the notification will never be

reset.

Default value: 15 minutes

Note: when this value is set, the UpsLoadAlert is reset if

active.

This command controls

filtering and averaging

mechanism applied on the UPS output percent load

measurement. This mechanism aims to prevent reporting

false conditions following transient conditions.

load_alert_filter [1..5]

The parameter can be set to a value between 1 and 5,

where 1 is no filtering/averaging and 5 is highest filtering.

Default value: 3

Note: it is not recommended to change this setting.

Modifications reserved

Page 51/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

9 MAINTENANCE

9.1 SOFTWARE UPGRADE

The application software in the SNMP/Web adapter may be upgraded (please note that the upgrade

procedure can be performed only by the supervisor and by rw users). The procedure to upgrade the

software is described below:

•

Transfer the new software (gedeappXXX.bin) to the device using ftp or sftp

Start the upgrade by injecting the upgrade command at the console or by pressing the upgrade

button in the Upgrade web page (System section)

•

Reboot the system to complete the upgrade procedure

NOTE: Make sure to use binary transfer to upload the file (binary transfer is selected with the binary

FTP command). Particularly, the FTP client on Windows defaults to ascii transfer – ascii transfer corrupts

the binary file during upload, and the upgrade procedure fails.

Although the procedure itself may seem trivial, there is a set of advices to be considered. First of all, the

upgrade procedure has been tested to be safe. However, any interruption to the procedure (even

accidental) may cause an abnormal termination. This means that any access to the adapter may be

lost if the upgrade procedure is not completed successfully – at that stage, the only recovery

mechanism is the adapter replacement. Therefore:

•

Never power off or un-plug the device during upgrade

Use only GE officially released software

Avoid unnecessary upgrades (in line of practice, only perform upgrades when recommended to

do so by GE)

9.2 CONFIGURATION FILE

The SNMP/Web adapter settings are stored in non-volatile memory. It is possible to store the settings in

a file, download it, or even upload a new configuration file.

To store the settings in a file, inject the nvdump command at the console. This will create a gedeups.cfg

file in the FTP area. The file can then be downloaded via ftp or sftp.

Also the web interface offers access to the SNMP/Web adapter configuration: Configuration page in the

System section. The configuration is shown in a text area and it can be selected and copied to any text-

based editor.

Finally, it is also possible to upload a new configuration file. This procedure can be performed only by

the supervisor or rw users. Mind that this is not the recommended procedure to change the adapter

settings, as the device will not perform any check on the downloaded file – operation of the SNMP/Web

adapter may be severely affected by a corrupted configuration file. In any case the procedure is

described below:

•

Transfer the new configuration file (gedeups.cfg) to the device using ftp or sftp

Update the configuration by injecting the nvupdate command at the console

Reboot the system to begin using the new configuration

9.3 LOGS

The SNMP/Web adapters maintain a log of the user activity (System log) and a log of UPS alarms (UPS

log). The logs can be accessed over the web interface (Log section) or over the console interface (syslog

and upslog commands). The logs can also be stored in a file and downloaded from the adapter. In order

to download the log files, inject the logdump command at the console. This will create ups.log and

sys.log in the FTP area. The files can then be downloaded via ftp or sftp.

Modifications reserved

Page 52/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

10 TROUBLESHOOTING

10.1 TROUBLESHOOTING UPS CONNECTION

The SNMP/Web adapter front panel features a LED marked ‘UPS’. This LED should be OFF in normal

conditions. If the LED is ON then there is a problem in the communication with the UPS.

NOTE: It may take up to one minute for the adapter to synchronise the communication with the UPS.

Also, the SNMP/Web adapter will signal a Communication Lost alarm if communication with the UPS is

lost and cannot be re-established.

10.1.1 3-ph SNMP/Web plug-in adapter

The 3-ph plug-in adapter features a dip-switch to configure the card logical address. This setting is

critical when two or more cards are installed in the same UPS system. The address of each card MUST

be unique – refer to the Installation section of the Installation Guide for details.

NOTE: In case of address collision with other SNMP/Web adapters the UPS alarm web page will show

the following notice: “Address collision. Check adapter configuration”

10.1.2 1-ph SNMP/Web external adapter

The 1-ph external adapter connects to the UPS through cables. In case of problems in the

communication with the UPS check the cabling.

The cable for connecting the adapter to the UPS is normally provided with the UPS. Note that two types

of communication are possible:

•

Intelligent (serial) communication: use VIC-23 or IMV-I cable or straight 1:1 serial cable

Contact interface communication: use VIC-25 or IMV-C serial cable

The actual cable to be used will depend on the actual UPS make and model – refer to applicable UPS

documentation and accessories. In any case, make sure the proper cable is used.

10.2 TROUBLESHOOTING LOCAL CONNECTION

For troubleshooting problems in local (serial) console connection to the adapter refer to the following

table.

Problem

Recommended resolution

Port already in use – e.g. Windows HyperTerminal Close all applications and services that are

reports the following problem:

currently using the port selected for the

connection to the device.

Attempt a new connection.

Cannot connect to the adapter

Check the serial cable (a straight 1:1 serial cable

is required) and its connection.

Check the settings of the terminal application:

115,200bps, 8 data bits, 1 stop bit,

parity none, flow control none

Cannot login to the local console

Cannot use interactive menus

Verify username and password used.

Verify that the user has been correctly defined

and configured by the administrator.

Check the settings of the terminal application:

Terminal emulation VT-100

Modifications reserved

Page 53/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

10.3 TROUBLESHOOTING NETWORK CONNECTION

When experiencing difficulties in the network access to the card follow the flowchart below to identify

the root-cause of the problem and implement proper corrective actions.

Network interface

Verify if required

service is running

Network I/f OK

Request admin to

enable / start the

required service

Check LAN LED

Service running ?

Verify connection to

the network

Verify user

credentials

and rights (**)

LED OFF ?

Ping card from a

network PC

Request admin

to amend user

configuration

Credentials /

service OK ?

Ping OK ?

Restart Card

Ping network node

from adapter

Verify TCP/IP settings

(*)

Problem Fixed ?

Ping OK ?

Contact support

(*) If the adapter and the relevant network node belong to different subnets check the gateway settings.

(**) Credentials are not limited to username and password, but – for example – also include SNMP

community name, port, etc. Also, make sure the relevant user configuration allows access to the

adapter using the selected interface.

Should you consider contacting your support interface for addressing network connection issues pls.

attach a of log the network communication (i.e. capture network traffic with a network protocol

analyser).

Modifications reserved

Page 54/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

10.4 TROUBLESHOOTING WEB ACCESS

Refer to the following table for troubleshooting most common problems in accessing the embedded

web interface. Please note that proper browser configuration is responsibility of the user – this section

aims to give guidance to understanding the common access problems and browser errors.

Problem

Recommended resolution

Browser error:

”Connection refused”

”No page to display”

Check the correctness of the specified URL. The

URL should specify either the adapter IP address

or the hostname:

”Could not connect to server”

”The page cannot be displayed”

”Cannot find server”

•

Plain HTTP access, example

http://192.168.10.10 or http://SnmpAdapter

•

HTTPS (SSL) access, example

https://192.168.10.10 or https://SnmpAdapter

Check that the web interface service has been

enabled on the SNMP/Web adapter. If using

HTTPS, verify it has been enabled on the adapter.

Browser error:

”Unauthorized”

Verify username and password used.

Check that the user has been correctly defined

and configured by the administrator – that is,

web interface access is allowed.

Security alert

When accessing the web interface using HTTPS,

the browser verifies that:

•

The issuing Certificate Authority (CA) is on its

list of trusted CAs.

•

The server's certificate is valid

The adapter IP-Address/DNS-name matches

the name on the certificate

If one of these checks fails the browser will issue

a security alert. The Encryption section explains

out to download the CA Root Certificate for

installation in the browser trusted CA repository.

10.5 TROUBLESHOOTING DATE&TIME (NTP)

When NTP server connection is configured and enabled, the SNMP/Web adapter will periodically re-

synch its internal date and time settings with the NTP server. Should you experience problems with this

functionality, perform the following checks:

•

Verify that the NTP server is correctly working in the specified node

Force a date/time update either by running an ntpdate command through the command line

interface or pressing the ‘Update Now’ button on the Date&Time web page. If unsuccessful,

there is a communication problem between the adapter and the NTP server:

Verify that the NTP server can be reached from the adapter. This can be easily verified by

running a ping command through the command-line interface

If a symbolic name is used in place of an IP address for the NTP server, verify that the name

is resolved in the correct IP address through DNS connection. This can be easily verified by

running a nslookup command, either through the command-line interface or the web

interface.

•

If the update is successful, but the actual time does not correspond to the expected value, verify

that time-zone setting. Note that the time-zone setting also controls the daylight saving setting.

Modifications reserved

Page 55/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

10.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP)

When e-mail notification via SMTP is configured and enabled, the SNMP/Web adapter will notify the

selected recipients upon UPS alarm activation / deactivation. If problems are experienced with this

functionality, follow the flowchart below to identify the root-cause of the problem and implement

proper corrective actions.

Please note that proper configuration of the SNMP/Web adapter and the SMTP server set-up and

configuration are responsibility of the user. This section aims to give basic troubleshooting guidance.

For details on SMTP protocol refer to RFC 821, RFC 1123 and RFC 2821.

E-mail notification

E-mail OK

Check SMTP server operation

telnet my.smtp.server smtp

Resolve SMTP

server issues

Server OK ?

Ping SMTP server

from the adapter

Verify TCP/IP settings

(*)

Ping OK ?

Send test e-mail

GEDE>sendemail test

Check adapter /

SNMP server

Email OK ?

configuration (**)

(*)If the adapter and the SMTP server belong to different subnets check the gateway settings.

(**) Particularly:

•

If the SMTP server supports logging, enable the log functionality. Server error messages may

give useful hints on the nature of the problem

Check the SNMP/Web adapter hostname (must be a valid domain name), SMTP sender-name

and e-mail recipient (both must be valid e-mail addresses)

If the SMTP server requires authentication, verify the account settings on the SNMP/Web

adapter.

With reference to Authentication, the embedded e-mail client only supports the CRAM-MD5 and LOGIN

mechanisms. Make sure the e-mail server supports at least one of these mechanisms.

Modifications reserved

Page 56/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

10.7 TROUBLESHOOTING NETWORK SHUTDOWN

When experiencing difficulties with the Network Shutdown functionality (RCCMD), there are a few

diagnostic tools that can be used.

The first step is to ensure that the SNMP/Web adapter can reach the RCCMD Client. The actual network

connectivity between the two nodes can be checked with the usual ping command. However, the actual

RCCMD communication and related configuration can also be tested. The SNMP/Web adapter includes

a Test function that sends a test message to the Client. It is important to monitor both the messages

returned from the SNMP/Web adapter and the actual result on the Client. Depending on the

configuration, the SNMP/Web adapter may successfully send the test message, but this can be ignored

by the RCCMD Client.

The network configuration of the devices can be critical. It is highly recommended to assign static IP

addresses to the involved devices (SNMP/Web adapter and RCCMD Clients). In a DHCP environment, the

DHCP Server should be configured to always assign the same address to these devices. It is also

recommended to identify the nodes with their IP address rather than their hostname – otherwise, the

Network Shutdown may fail when the DNS server is unavailable or unreachable.

As the RCCMD Shutdown command is a TCP/IP network message, it is vital that network connectivity

devices (such as routers, switches and hubs) are protected by the UPS.

Finally, both the SNMP/Web adapter and the RCCMD Clients log their RCCMD activity. The analysis of

the logfiles may provide useful hints on the actual RCCMD communication and the eventual root cause

of the problem.

Modifications reserved

Page 57/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

11 CUSTOMER SUPPORT

11.1 FIRST LINE SUPPORT

Please contact your local GE distributor for problems with the installation of the product or its use.

11.2 INTERNET

On-line support available on request (Internet access required).

11.3 WWW SERVER

We have a WWW server running at

www.gedigitalenergy.com

With your favourite web browser you can access the latest information from GE, and download updates

and manuals for this product.

Modifications reserved

Page 58/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc

Operating Manual SNMP/Web Adapter

Download from Www.Somanuals.com. All Manuals Search And Download.

Code Alarm Automobile Alarm HQ7405 User Manual
Compaq Personal Computer LTE 5100 User Manual
Compaq Personal Computer S0000 8000 User Manual
CompuSTAR Two Way Radio 2WFMRS User Manual
Craftsman Tiller 91729604 User Manual
Dixon Lawn Mower ZTR 5020 User Manual
DVDO Projector iScanPlus V2 User Manual
Dynaudio Speaker SUB 250 COMPACT User Manual
Euro Pro Food Processor EKP110 User Manual
Gateway Laptop 400SD4 User Manual