OPERATING MANUAL
DC39 MULTI FLOOR
ASSEMBLY
click
click
click
WASH FILTER
Wash filter with cold water
regularly or as required.
REGISTER
YOUR DYSON
2 YEAR
GUARANTEE
TODAY
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DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS
MANUAL AND ON THE APPLIANCE
Your Dyson appliance will be covered for parts and
labour for 2 years from the date of purchase, as detailed
in the terms of the Dyson guarantee on page 8 of this
Dyson Operating Manual.
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
If you have a query about your Dyson appliance, call the
Dyson Customer Care Helpline quoting the serial number
and details of where and when you bought the appliance.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
1.
This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the appliance to ensure that they can use it safely.
Do not allow to be used as a toy. Close attention is necessary when used by or near young children. Children should
be supervised to ensure that they do not play with the appliance.
Use only as described in this Dyson Operating Manual. Any other use not recommended by the manufacturer may
cause fire, electric shock, or injury to persons.
Suitable for dry locations only. Do not use outdoors or on wet surfaces.
Do not handle any part of the plug or appliance with wet hands.
Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service
agent or similarly qualified person in order to avoid a hazard.
Your serial number can be found on your rating plate
which is on the base of the appliance.
2.
3.
Most queries can be solved over the phone by one of our
Dyson Customer Care Helpline staff (details below).
4.
5.
6.
Note your serial number for future reference
7.
8.
9.
If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors,
or dropped into water, do not use and contact the Dyson Customer Care Helpline.
Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the appliance as
incorrect reassembly may result in an electric shock or fire.
Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a
door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is
not recommended.
This illustration is for example purposes only.
11.
Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the
hose, wand or tools at your eyes or ears or put them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17.
18. Do not use without the clear bin and filter in place.
19. Do not leave the appliance when plugged in. Unplug when not in use and before servicing.
To avoid a tripping hazard rewind the cable when not in use.
20. Do not pull or carry by the cable or use the cable as a handle.
21. Use extra care when cleaning on stairs. Do not work with the appliance above you on the stairs.
22. Turn off all controls before unplugging. Unplug before connecting any tool or accessory.
23. Always extend the cable to the red line but do not stretch or tug the cable.
24. Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
REGISTER
REGISTER
REGISTER
ONLINE
BY PHONE
BY MAIL
Visit our website to register your
Dyson full parts and labour
guarantee online (Australia and
New Zealand only).
Call our dedicated Helpline.
Complete and return
the form to Dyson in the
envelope supplied
AU 1800 239 766
NZ 0800 397 667
SG 7000 435 7546
ID 021 707 39766
Do not pull on
the cable.
Do not store near
heat sources.
Do not use near
naked flames.
Do not run over
the cable.
Do not pick up
water or liquids.
Do not pick up
burning objects.
Do not use above
you on the stairs.
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3
Tool attachments
Suction release
Power & cable
Emptying
Carrying & storage
click
click
click
Looking for blockages
x2
x2
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4
5
Cleaning
Wash filter with cold water regularly or as required.
Register for a filter wash reminder by email
(Australia only): [email protected]
USING YOUR DYSON APPLIANCE
WASHING YOUR FILTER
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Your appliance has one washable filter, located as shown on page 6 of this
Dyson Operating Manual.
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS DYSON
OPERATING MANUAL BEFORE PROCEEDING.
Check and wash the filter regularly or as required according to instructions to
maintain performance.
Switch ‘OFF’ and unplug before checking or removing the filter.
Wash the filter with cold water only. Do not use detergents. Hold under a tap
and run water through the open end. Turn upside down and tap out.
Squeeze and twist with both hands to make sure the excess water is removed.
Run water over the outside of the filter.
Squeeze and twist with both hands to make sure the excess water is removed.
Place the filter on its side to dry completely.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
CARRYING THE APPLIANCE
Carry the appliance by the main handle on the body.
Do not press the cyclone release button or shake the appliance when carrying or
the cyclone could disengage, fall off and cause injury.
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OPERATION
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Always extend the cable fully to the red tape before use.
Plug the appliance into the mains electricity supply.
To switch ‘ON’ or ‘OFF’ press the red power button, located as shown.
After use, unplug the appliance, retract the cable safely, and put the
appliance away.
IMPORTANT: After washing please leave for at least 24 hours to dry completely
before refitting.
•
Switch ‘OFF’ the appliance and unplug before:
– Changing or using tools.
– Removing the hose or airway inspection parts.
LOOKING FOR BLOCKAGES
Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
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Beware of sharp objects when checking for blockages.
Refit all parts securely before using.
Clearing blockages is not covered by your Dyson guarantee.
To access the flexible inspection hose beneath the clear bin, first remove the
clear bin from the appliance as shown on page 5.
Unscrew the two Phillips screws on the clear bin locator bracket, as shown on
page 5. (Do not remove any other screws.) Remove the bracket.
Firmly twist the top of the flexible inspection hose away from the inlet next to the
ball (do not remove the end next to the connection for the main hose).
Inspect for blockages.
LOOKING AFTER YOUR DYSON APPLIANCE
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Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
Only use parts recommended by Dyson. If you do not this could invalidate
your guarantee.
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Store the appliance indoors. Do not use or store it below 0°C. Ensure the
appliance is at room temperature before operating.
Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
If used in a garage, always wipe the base plate and ball with a dry cloth after
vacuuming to clean off any sand, dirt, or pebbles that could damage
delicate floors.
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Reassemble in reverse order.
CLEARING BLOCKAGES – THERMAL CUT-OUT
This appliance is fitted with an automatically resetting thermal cut-out.
Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
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VACUUMING
CAUTION:
•
Switch ‘OFF’ and unplug. Leave to cool down for 1-2 hours before checking
filter or for blockages. Do not operate the wand release catch.
Clear any blockage before restarting.
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Do not use without the clear bin and filter in place.
Fine dust such as plaster dust or flour should only be vacuumed in very
small amounts.
Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. These are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
insert any object into the clear bin unless you have first emptied it and rinsed it
out with cold water. See ‘Cleaning the clear bin’ section on pages 6 and 7 of this
Dyson Operating Manual.
Powerful suction can cause the hose to ‘pull back’ – please take care.
Do not work with the appliance above you on the stairs.
Do not put the appliance on chairs, tables, etc.
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Clearing blockages is not covered by your Dyson guarantee.
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Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its brushes are free from foreign objects that
could cause marking.
1
3
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Do not push hard with the floor tool when vacuuming, as this may
cause damage.
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Do not leave the cleaner head in one place on delicate floors during use.
On waxed floors the movement of the cleaner head may create an uneven
lustre. If this happens, wipe with a damp cloth, polish the area with wax, and
wait for it to dry.
EMPTYING THE CLEAR BIN
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Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
Switch ‘OFF’ and unplug before emptying the clear bin.
To remove the cyclone and clear bin unit, push the release button to the side of
the carrying handle, as shown.
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To release the dirt, press the red bin release button.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.
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Remove the clear bin carefully.
Seal the bag tightly, dispose as normal.
CLEANING THE CLEAR BIN
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To remove the cyclone and clear bin unit, push the release button to the side of
the carrying handle, as shown.
To separate the cyclone unit from the clear bin press the red bin release button
to open the bin base. This exposes a small silver button behind the red opening
mechanism. Press the silver button and separate the cyclone unit from the
clear bin.
click
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Clean the clear bin with cold water only.
Ensure the clear bin is completely dry before replacing.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the whole cyclone in water or pour water into the cyclones.
Clean the cyclone shroud with a dry cloth or dry brush to remove lint and dust.
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7
AUSTRALIAN CONSUMER LAW
DYSON CUSTOMER CARE
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Australian Consumer Law: In Australia, your Dyson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
•
If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline quoting the serial number and details of where and when you bought
the appliance or contact us via the website.
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•
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Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson appliance needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
Your serial number can be found on your rating plate which is on the base of
the appliance.
To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
DYSON 2 YEAR GUARANTEE -
TERMS AND CONDITIONS
TERMS AND CONDITIONS OF YOUR DYSON 2 YEAR GUARANTEE.
If your Dyson appliance is under Dyson guarantee and the repair or
replacement is covered, it will be repaired or replaced at no cost. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of the Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subject to your statutory rights and
remedies as a consumer.
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The Dyson guarantee becomes effective from the date of purchase.
All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ), Singapore’s authorised agent – Service @Home Pte Ltd., Indonesia’s
authorised agent – PT Higienis Indonesia, or their authorised agents.
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd., PT Higienis Indonesia.
The repair and replacement of your Dyson appliance under Dyson guarantee
will not extend the Dyson guarantee period.
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ABOUT YOUR PRIVACY
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the services you have requested or to our
business partners or professional advisers. If you wish to access your personal
information or see our full privacy policy, please contact us at:
The Dyson guarantee provides benefits which are additional to and do not affect
your statutory rights and remedies as a consumer.
You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
WHAT IS COVERED
Your Dyson guarantee covers:
The repair or replacement of your Dyson appliance if it is found to be defective
due to faulty materials, workmanship or function within 2 years of purchase (if
any part is no longer available or out of manufacture, Dyson will replace it with
a functional replacement part).
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
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Use of the appliance in the country of purchase.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post office and send to the address below:
WHAT IS NOT COVERED
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with
this Dyson Operating Manual.
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Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
Use of parts and accessories other than those produced or recommended
by Dyson.
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
Damage from external sources such as transit, weather, electrical outages or
power surges.
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Failures caused by circumstances outside Dyson’s control.
Blockages – please refer to pages 4 and 7 in this Dyson Operating Manual for
details on how to unblock your Dyson appliance.
Normal wear and tear (e.g. fuse, etc).
Industrial use of the Dyson appliance such as vacuuming gyprock dust or
builders’ dust may void your Dyson guarantee.
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If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If you are in any doubt as to what is covered by your Dyson guarantee, please
call the Dyson Customer Care Helpline (see details on page 10).
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
Online (Australia and New Zealand only)
•
By calling the Dyson Customer Care Helpline.
By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss and enable us to contact you if necessary.
•
•
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8
9
QUESTIONNAIRE
IMPORTANT!
Please take a few moments to answer our questions.
They will help us develop new products for the future.
WASH FILTER
1
This vacuum cleaner is:
5
6
Do you own other Dyson products?
Handheld
Fan
Handstick
Vacuum cleaner
My first vacuum cleaner, please go to question 3
A replacement vacuum cleaner
No
An additional vacuum cleaner
What is your average household income?
Wash filter with cold water regularly or as required.
2
Which brand of cleaner are you replacing or adding to?
Less than $45,000
Dyson
Hoover
Miele
Samsung
Electrolux
LG
Panasonic
Nilfisk
Between $45,000 – $74,999
Between $75,000 – $100,000
Over $100,000
Vax
Volta
Kambrook
Wertheim
7
8
Do you have any household pets?
Register for a filter wash reminder by email
(Australia only): [email protected]
Other, please specify
Dog
No
Cat
Other
3
Why did you choose to buy a Dyson vacuum cleaner?
(Please rank in order, 1-5. 1 being the most important).
Does anyone in your household suffer from any of the following?
Dyson reputation
Asthma
No
Allergies
Good for pet hair pick-up
Performs consistently well
No loss of suction
Dyson Customer Care
Your Dyson appliance will be covered for parts and labour for 2 years from the date of
purchase, subject to the terms of the Dyson guarantee.
Previous experience of Dyson
Easy to manoeuvre
Good for people suffering from asthma and allergies
Features
9 To which age group do you belong?
If you have a query about your Dyson appliance, call the Dyson Customer Care Helpline
quoting the serial number and details of where and when you bought the appliance.
Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff.
16 – 24
35 – 44
55 – 64
25 – 34
45 – 54
65+
HEPA filtration
Hygienic and germ free cleaning
Price/special offer
10 Would you recommend a Dyson vacuum cleaner to your family
and friends?
Wanted a bagless cleaner
Compact and easy to store
Store staff recommendation
Picks up more dust than others
Latest model/technology
Reliability/quality
DYSON CONTACT DETAILS
Australia
Singapore
Yes
No
Website: www.dyson.com.au
Website: www.dyson.com.sg
Dyson Customer Care: 1800 239 766 (Mon-Fri 8:00am to
6:00pm EST, Sat-Sun 8:30am to 4:00pm EST).
Email: [email protected]
Address: Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835, Taren Point, NSW 2229 Australia.
Dyson Customer Care: 7000 435 7546 (Mon-Fri 9:00am to
6:00pm).
Email: [email protected]
Address: Service @ Home Pte Limited, 2 Leng Kee Road,
#04-09A Thye Hong Centre, Singapore 159086.
11 Do you have children?
Friend/family recommendation
Other
Pre-school
Aged +17 years
Pregnant
Aged 5-17 years
Children no longer at home
No children
4
Where did you first hear about this Dyson vacuum cleaner?
New Zealand
Website: www.dyson.co.nz
Indonesia
Website: www.dyson.co.id
Dyson Customer Care: 021 707 39766 (Mon-Fri 9:00am
to 5:00pm).
Email: [email protected]
12 Which best describes your house? (Tick one from each column).
From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Own house
Rented house
Own apartment/villa
Rented apartment/villa
Share accommodation
Live with parents
Up to 2 beds
3-4 beds
More than 4 beds
Dyson Customer Care: 0800 397 667 (Mon-Fri 8:30am
to 5:00pm).
Email: [email protected]
Address: Avery Robinson Ltd., Unit F, 151D Marua Road,
Ellerslie, Auckland, 1051 New Zealand.
Recommended by salesperson
Address: PT. Higienis Indonesia Permata Plaza Top Floor
TF-04, JI, M. H. Thamrin Kav. 57, Jakarta 10350 Indonesia.
THANK YOU FOR YOUR TIME
www.dyson.com
JN.42593 PN.23290-04-01 29.07.11
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