PROPANE/LP GAS OUTDOOR PATIO HEATER
OWNER’S OPERATION AND INSTALLATION MANUAL
TM
Adjustable Temperature Settings:
Low - 20,000 Btu
High - 24,000 Btu
WARNING: For Outdoor Use Only
WARNING: Read and understand this
manual before assembling, starting, or ser-
vicing heater. Improper use of heater can
cause serious injury, property damage, or
death. Keep this manual for future reference.
FOR YOUR SAFETY
If you smell gas:
1. Shut off gas to the appliance.
2. Extinguish any open flame.
3. If odor continues, immediately call your
gas supplier.
FOR YOUR SAFETY
Do not store or use gasoline or other
flammable vapors and liquids in the vicinity
of this or any other appliance.
LISTED
Gas-Fired Infrared Patio Heater
28BN
Fill In For Your Records
Model No. ___________________
(Located on side panel)
Serial No. ___________________
(Located near piezo ignitor)
Date of Purchase _____________
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SAFETY INFORMATION
UNPACKING
3
SAFETY INFORMATION
Continued
may be required as necessary. It is imperative that control com-
partments, burners, and circulating air passageways of the heater
be kept clean.
• Check hose before each use of heater. Disconnect hose with 9/16"
wrench. Pull hose down to the base and check for tears and abra-
sions in hose and on regulator. If highly worn or cut, replace with
hose specified by manufacturer before using heater.
• Clean inside of control box regularly. Remove screws from con-
trol box to open. Clean area with hands or wet rag. Reinstall
control box.
• Do not alter heater. Keep heater in its original state.
• Do not use heater if altered.
• Locate heater on stable and level surface.
CAUTION: The gas pressure regulator provided
with this appliance must be used. This regulator is
set for an out-put pressure of 48.6" W.C. (1.8 P.S.I.).
• Do not operate heater while sleeping or leave heater unattended.
• Keep children and animals away from heater.
• Never move, handle, or service a hot or operating heater. Se-
vere burns may result. You must wait 20 minutes after turning
heater off.
• Specifications:
Minimum inlet gas pressure: 11" W.C.
Maximum inlet gas pressure: 54" W.C.
Required manifold pressure: 48.6" W.C.
• To prevent injury, wear gloves when handling heater.
• Turn off heater valve and gas supply to heater when not in use.
• Use only original replacement parts. This heater must use de-
sign-specific parts. Do not substitute or use generic parts. Im-
proper replacement parts could cause serious or fatal injuries.
• Propane/LP gas cylinder is not provided. Use a 20 lb. propane/LP
gas cylinder marked propane. The cylinder supply system must
be arranged for vapor withdrawal. The cylinder used must include
a collar to protect the cylinder valve. The cylinder must be pro-
vided with a shutoff valve terminating in a propane/LP gas supply
cylinder valve outlet specified, as applicable, for connection no.
510 in the Standard for Compressed Gas Cylinders Valve Outlet
and Inlet Connections, ANSI/CGA-V-1, or connection no. 600 in
the Compressed Gas Association’s Limited Standard Cylinder
Valve Outlet Connection for Propane Small Valve Series or com-
bination propane/LP gas cylinder valve and quick-disconnect as-
sembly complying with 1.16.5-c and a safety releif device having
a direct communication with the vapor space of the cylinder.
• Always remove gas hose from propane/LP cylinder, after each
use.Always store propane/LP cylinder outdoors. Never store pro-
pane/LP cylinder in an enclosed area. Never store cylinder near
high heat, open flame, or where temperatures exceed 100ºF (38°C).
• Certain materials or items, when stored under heater, will be
subjected to radiant heat and could be seriously damaged.
• Shut heater off immediately if flash-back occurs (flame inside
burner tube). Have heater serviced.
• Do not hang clothing or other flammable materials either on or
near heater.
• Never attempt to use heater or any components that have been
damaged or exposed to accidental fire.
42"
• If tip switch activates, turn valve to OFF position and wait 5
minutes to cool before relighting.
42"
• If you smell gas or suspect a leak, shut off propane/LP cylinder
valve at once. Ventilate area. Do not strike a match or create any
flame or electric spark. Find and correct leak before attempting
to light any appliance.
18"
• Do not block intake air openings, see Figure 12, page 6.
• Any guard or other protective device removed for servicing must
be replaced prior to operating the heater.
• Surface temperatures become very hot when operating heater.
Children and adults should stay away to avoid burns or clothing
ignition.
Figure 1 - Clearances from Combustibles
UNPACKING
1. Remove all packing items applied to heater for shipment.
2. Remove all items from carton.
• Young children should be carefully supervised when they are in
the area of the heater.
• Installation and repair should be done by a qualified service per-
son. The heater should be inspected before use and at least an-
nually by a qualified service person. More frequent cleanings
3. Check all items for shipping damage. If heater is damaged,
promptly inform dealer where you bought heater.
107396
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TOOLS REQUIRED
ASSEMBLY
4
TOOLS REQUIRED
• #2 Phillips screwdriver
• 9/16" Open end wrench
4. Align holes on center wrapper with holes on left and right wrap-
pers. Using screws provided, attach center wrapper to left and
right wrappers and base from inside the assembly (see Figure 4).
ASSEMBLY
Assemble the heater in the approximate location it will be used to
minimize moving heater once assembled.
5. Insert back plate up through the base and wrapper assembly
and attach to left and right wrappers with 4 screws provided
(see Figure 5). The back plate will be under the wrapper flanges
as shown in Figure 5.
1. Position base on floor with open side down.
2. Locate right wrapper and left wrapper. Place one side to base
and secure using 5 screws provided. Repeat for other side (see
Figure 2).
3. Locate center wrapper. The center wrapper is angled at the
bottom and has a hole on either side of the front at the top.
Slide J-clips over holes on open side of center wrapper with
short side to the outside of center wrapper (see Figure 3).
Back
Plate
Left
Wrapper
Screw
Right
Wrapper
Base/Wrapper
Assembly
Screw
Figure 4 - Attaching Back Plate
Base
(Front)
Figure 2 - Attaching Left and Right Wrappers to Base
Back Plate Under
Back Plate
Wrapper Flanges
J-Clips
Short Leg of J-Clip
on Outside of Wrapper
Screw
Wrapper
Flanges
Center
Wrapper
Base
Base
Assembly
Figure 5 - Back Plate Location
Angled End
Figure 3 - Attaching Center Wrapper to Base Assembly
107396
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ASSEMBLY
5
ASSEMBLY
Continued
6. Place lower mast inside base assembly (see Figure 6). Bottom of 9. Using hose and regulator assembly provided, route hose up through
lower mast has cut out section that slips into base assembly. Us-
mast from inside base assembly. Screw hose fitting onto inlet of
ing 10 screws provided, attach to base assembly and back plate.
valve and tighten with 9/16" open end wrench (see Figure 9).
7. Remove 4 screws from control cover on back of upper mast 10. Using only a 20 lb. propane/LP cylinder, not included (see
assembly (see Figure 7). Carefully pull control cover from as-
sembly and unplug electrode wire from piezo ignitor. The ig-
nitor will stay assembled to the control cover.
safety information for proper cylinder selection), connect the
hose/regulator assembly to the cylinder (see Figure 10). When
connecting regulator assembly to cylinder valve, hand tighten
nut clockwise to a positive stop. DO NOT use a wrench to
tighten. Use of a wrench may damage quick closing coupling
nuts and result in a hazardous condition.
8. Slide upper mast assembly over lower mast and install using
4 screws provided (see Figure 8).
Lower Mast
Screw
Gas Valve Inlet
Bottom of
Lower Mast
Back
Plate
Gas Hose/
Regulator
Assembly
Base Assembly
Center
Wrapper
Base
Figure 6 - Attaching Lower Mast
Control Cover
Upper Mast
Assembly
Figure 9 - Installing Hose and Regulator Assembly
Screw
20 lb. Propane/LP
Cylinder
Hose/Regulator
Assembly
Upper Mast
Assembly
Screw
Electrode
Wire
Lower
Mast
Piezo Ignitor
Figure 7 - Removing
Control Cover
Figure 8 - Attaching Upper
Mast Assembly
Figure10-ConnectingHose/RegulatorAssemblytoPropane/LP
Cylinder
107396
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ASSEMBLY
OPERATION
6
ASSEMBLY
Continued
11. Place the cylinder inside the base with the regulator to the front 17. Install knob onto gas valve stem aligning “d-flat” (see Figure 13).
of base assembly. Make sure the bottom collar of the cylinder
is in front of the tab in the base (see Figure 11).
back plate (see Figure13).
18. Install shoulder screw, provided, into center hole at bottom of
12. Verify valve on heater is in OFF position.
19. Place cylinder cover over this screw while inserting tab in base
13. Turn cylinder supply valve fully counterclockwise to the OPEN
position.
(see Figure 13).
14. Use a soapy water solution to check all connections for leaks
before attempting to light heater. If leak is found, turn cylinder
valve to CLOSE and do not use until all leaks are corrected.
Slide Over
Shoulder Screw
Cylinder
Cover
Ventilation
Openings
15. Turn cylinder supply valve fully clockwise to CLOSE position.
Shoulder
Screw
16. Plug ignitor wire back into piezo ignitor and replace control
cover (see Figure 7, page 5).
Tab
20 lb.
Propane/LP
Cylinder
Figure 13 - Installing Cylinder Cover
Tab in
Base
OPERATION
LIGHTING INSTRUCTIONS
1. Remove cylinder cover by lifting up and out.
2. Using only a 20 lb. propane/LP cylinder, not included (see
safety information for proper cylinder selection), connect the
hose/regulator assembly to the cylinder (see Figure 10, page
5). The hose should already be connected to the heater. When
connecting regulator assembly to cylinder valve, hand tighten
nut clockwise to a positive stop. DO NOT use a wrench to
tighten. Use of a wrench may damage quick closing coupling
nuts and result in a hazardous condition.
Figure 11 - Installing Propane/LP Cylinder
Intake Air Opening
Gas Valve
Stem
3. Place the cylinder inside the base with the regulator to front of
base assembly. Make sure the bottom collar of the cylinder is
in front of the tab in the base (see Figure 11).
Intake Air
Openings on
4. Turn heater valve to OFF position.
Gas Valve
Both Sides of
Knob
5. Turn cylinder supply valve fully counter clockwise to OPEN
position.
Cover
6. Use a soapy water solution to check the connection. For leaks
before attempting to light heater. If leak is found, turn cylinder
valve to CLOSE and do not use until all leaks are corrected.
Piezo Ignitor
7. Replace cylinder cover by sliding cover over shoulder screw
while inserting tab in base (see Figure 13).
Figure 12 - Installing Gas Valve Knob
8. Push knob in and turn counter clockwise to the PILOT position.
107396
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OPERATION
STORAGE
7
MAINTENANCE
REPLACEMENT PARTS
OPERATION
MAINTENANCE
Continued
WARNING: Never attempt to service heater while
it is connected to propane/LP supply, operating, or
hot. Severe burns can occur. Any guard or other
protective device removed for servicing must be
replaced prior to operating the heater.
9. Push knob in and quickly press IGNITOR button (see Figure 14).
Repeat until heater is lit. This can be easily done by placing
index finger in access hole on left of control cover and push-
ing ignitor with thumb (see Figure 14).
10. Continue holding knob in for approximately 30 seconds. Heater
should remain lit in the LOW heat setting.
1. Keep heater clean. Remove any debris from ventilation open-
ings (see Figures 12 and 13, page 6).
11. For more heat, press knob and rotate counterclockwise to
HIGH setting.
2. Inspect heater before each use. Check connections for leaks. Ap-
ply mixture of liquid soap and water to connections. Bubbles form-
ing show a leak that must be corrected. Correct all leaks at once.
12. If RELIGHTING, wait 5 minutes for heater to cool and gas to
clear, then follow steps 4 through 11.
3. Inspect hose/regulator assembly before each use. If hose is highly
worn or cut, replace it immediately.At least annually, remove hose/
regulator assembly from heater to inspect entire length of hose.
Control Knob
Access
Hole in
Control Box
4. Spiders and insects can create a dangerous condition that may
damage heater or make it unsafe. Keep burner area clean of all
spiders, webs, or insects.
5. Have heater inspected yearly by a qualified service person.
Piezo
Ignitor
REPLACEMENT PARTS
WARNING:Useonlyoriginalreplacementparts.This
heatermustusedesign-specificparts.Donotsubstitute
or use generic parts. Improper replacement parts could
causeseriousorfatalinjuries.Thiswillalsoprotectyour
warranty coverage for parts replaced under warranty.
Figure 14 - Piezo and Control Knob Locations
SHUTDOWN INSTRUCTIONS
1. Press control knob and rotate clockwise to OFF position.
2. Close propane/LP cylinder valve (rotate knob clockwise).
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), either contact your nearest Parts Cen-
tral or call DESA International’s Technical Service Department at
1-866-672-6040.
STORAGE
CAUTION: Disconnect heater from propane/LP
supply cylinder.
When calling DESA International, have ready
• your name
• your address
• model and serial numbers of your heater
• purchase date
1. Do not store heater while attached to propane/LP cylinder. Close
cylinder valve. Remove the hose/regulator assembly from the
propane/LP cylinder by turning the fuel gas connector nut
clockwise.
• how heater was malfunctioning
In most cases, we will ask you to return the part to the factory.
2. Store propane/LP cylinder in safe manner. Refer to Chapter 5
of Standard for Storage and Handling of Liquefied Petroleum
Gases, ANSI/NFPA 58. Follow all local codes. Always store
propane/LP cylinders outdoors. Never store propane/LP cyl-
inder in an enclosed area.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply original
replacement part(s), either contact your nearest Parts Central listed in
the Authorized Service Center booklet supplied with heater or call
DESA International at 1-866-672-6040 for referral information.
3. Store in a dry, clean, and safe place.
When calling DESA International, have ready
• model number of your heater
• the replacement part number
107396
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TROUBLESHOOTING
TECHNICAL SERVICE
8
TROUBLESHOOTING
Youmayhavefurtherquestionsaboutthisheater.Ifso,contactDESA
International’s Technical Service Department at 1-866-672-6040 or
visit our web site at www.desatech.com.
WARNING: Never attempt to service heater while
it is connected to propane/LP supply, operating, or
hot. Severe burns can occur.
SYMPTOM
POSSIBLE CAUSE
REMEDY
Burner fails to light
1. Propane/LP supply valve closed on 1. Open propane/LP supply valve slowly
propane/LP cylinder
2. Blockage in burner/orifice elbow/hose and 2. Clean burner/replace orifice elbow/hose and
regulator assembly
regulator assembly
3. Piezo ignition system not sparking
3. Verify ignitor electrode gap is .20". Check wire
lead for damage. Replace piezo ignitor and/or
ignitor electrode as necessary
Burner lights but goes out
when automatic control
valve button is released
1. Not enough warm-up time
2. Low gas pressure
1. Relight, hold automatic control valve button in
30 seconds
2. Check propane/LP cylinder for proper gas supply
3. Thermocouple loose or needs to be replaced 3. Tighten connection or replace thermocouple
4. Automatic control valve needs to be replaced 4. Replace automatic control valve assembly
Maximum burn rate is low
1. Low gas pressure
2. Low fuel supply
1. Check gas supply; check regulator output
2. Consult propane/LP gas supplier
3. Restriction in burner/orifice elbow/hose and 3. Clean burner/replace orifice elbow/hose and
regulator assembly regulator assembly
TECHNICAL SERVICE
You may have further questions about installation, operation, or
troubleshooting. If so, contact DESA International’s Technical
Service Department at 1-866-672-6040.
You can also visit DESA International’s technical service web site
107396
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ILLUSTRATED PARTS BREAKDOWN
9
ILLUSTRATED PARTS
BREAKDOWN
KEY PART
NO.
NUMBERS
DESCRIPTION
QTY.
Models VPHBKP and OLPHBKP
1
2
3
4
5
6
7
8
107384-01
108191-01
108189-01
108190-01
107387-01
108101-01
107385-01
102445-01
102334-01
105352-01
099213-02
107392-01
108187-01
099230-04
108504-01
107394-01
Lower Mast
Wrapper Center
Left Wrapper
Right Wrapper
Base
Control Box
Mast Mounting Plate
Piezo Ignitor
Palnut Fastener
Bushing, Open/Closed
Button Plug
Hose and Regulator Assembly
Cylinder Cover
Shoulder Screw
Screw, 10-16x.50
Burner Guard
1
1
1
1
1
1
1
1
1
1
1
1
1
1
38
1
See Page 10
9
11
10
11
12
13
14
15
16
16
6
See Page 10
9
PARTS AVAILABLE NOT SHOWN
10
108726-01
Warning Decal (All Models)
Operation/Tradename Decal
“OL” Models
1
1
1
107399-01
8
107399-02
Operation/Tradename Decal
“V” Models
1
7
13
14
15
12
3
2
5
4
107396
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ILLUSTRATED PARTS BREAKDOWN
10
ILLUSTRATED
PARTS BREAKDOWN
Models VPHBKP
and OLPHBKP
2
5
6
6
26
6
3
4
24
21
26
15
19
25
20
18
21
16
17
13
22
22
7
1
8
14
23
16
17
11
14
9
12
10
27
107396
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PARTS LIST
11
PARTS LIST
Models VPHBKP and OLPHBKP
KEY PART
NO.
NUMBERS
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
107386-01
107393-01
107390-01
108529-01
107389-01
101448-01
108498-01
108501-01
108497-01
098508-01
108100-01
098276-01
103397-02
108504-01
108500-01
M5787
Upper Mast
Reflector
Burner
Emitter
Burner Bracket
Pop Riviet
Tip Switch
Tip Switch Bracket
Control Valve
Valve Retainer Nut
Valve Bracket
Plug, 1/8" NPTF Hex-Head
Fuel Tube
Screw, PTH 10-3/8 AB BK P
Orifice Elbow
Brass Nut
Sleeve
Burner Clip
Thermocouple
Wire Assembly
Thin Hex Nut
Screw
1
1
1
1
1
9
1
1
1
1
1
1
1
4
1
2
2
1
1
2
2
2
2
1
1
5
1
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
M5788
108495-01
104146-03
M9900-183
100898-01
097968-06
NPC-00BP
108513-01
M11084-49
M11084-48
099393-03
Nut
Ignitor Electrode
Screw, #8-18 AB x .25" SS
Screw, #10-16 x .50" SS
Control Knob
107396
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WARRANTY AND REPAIR SERVICE
LIMITED WARRANTY
DESA International warrants this product and any parts thereof, to be free from defects in materials and workmanship for one (1) year from the date
of first purchase when operated and maintained in accordance with instructions. This warranty is extended only to the original retail purchaser, when
proof of purchase is provided.
This warranty covers only the cost of parts and labor required to restore the product to proper operating condition. Transportation and incidental costs
associated with warranty repairs are not reimbursable under this warranty.
Warranty service is available only through authorized dealers and service centers.
This warranty does not cover defects resulting from misuse, abuse, negligence, accidents, lack of proper maintenance, normal wear, alteration,
modification, tampering, contaminatedfuels, repairusingimproperparts, orrepairbyanyoneotherthananauthorizeddealerorservicecenter. Routine
maintenance is the responsibility of the owner.
THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ANY OTHER WARRANTY EITHER EXPRESSED OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
DESA International assumes no responsibility for indirect, incidental or consequential damages. Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights and
you may also have other rights which vary from state to state.
This warranty does not cover discoloration due to operation of heater. We reserve the right to amend these specifications at any time without notice. The
only warranty applicable is our standard written warranty. We make no other warranty, expressed or implied.
WARRANTY SERVICE
Should your heater require service, return it to your nearest authorized service center. Proof of purchase must be presented with the heater. The heater will
be inspected. A defect may be caused by faulty materials or workmanship. If so, DESA International will repair or replace the heater without charge.
REPAIR SERVICE
Return the heater to your nearest authorized service center. Each Service Center is independently owned and operated. Repairs not covered by the warranty
will be billed at standard prices. We reserve the right to amend these specifications at any time without notice.
For information about this warranty write:
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, Kentucky 42102-9004
107396 01
NOT A UPC
107396-01
Rev. D
11/01
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