Dell 5230n/dn and 5350dn Laser
Printers
User's Guide
November 2009
Trademarks
Information in this document is subject to change without notice.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the
DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used
in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names
other than its own.
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Changing a Custom Type <x> name....................................................................................................................................... 66
Dell Printer Supplies Reorder Application............................................................................................................................. 74
Tips on using transparencies...................................................................................................................................................... 77
Tips on using card stock............................................................................................................................................................... 78
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Printing a font sample list............................................................................................................................................................ 82
Printing the print quality test pages........................................................................................................................................ 82
Canceling a print job from the computer.............................................................................................................................. 83
Envelope Enhance.......................................................................................................................................................................... 90
Paper Weight menu....................................................................................................................................................................... 92
Bin Setup menu............................................................................................................................................................................... 96
Reports menu (under the Network/Ports menu)..............................................................................................................100
Confidential Print menu.............................................................................................................................................................111
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Checking the status of supplies from a network computer..........................................................................................130
Before moving the printer.........................................................................................................................................................135
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Check duplex connection..........................................................................................................................................................156
Check tray <x> connection.......................................................................................................................................................157
Close finisher top cover..............................................................................................................................................................157
Insert tray <x>................................................................................................................................................................................157
Install output bin <x> or cancel print job............................................................................................................................158
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Load Manual Feeder with <type> <size>............................................................................................................................160
Load staples....................................................................................................................................................................................160
Remove paper from all bins......................................................................................................................................................162
Remove paper from <linked set bin name>.......................................................................................................................162
30.yy Invalid refill, change cartridge......................................................................................................................................162
31.yy Replace defective or missing cartridge.....................................................................................................................162
58 Too many disks installed......................................................................................................................................................165
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Confidential and other held jobs do not print...................................................................................................................169
Job takes longer than expected to print..............................................................................................................................169
Tray linking does not work........................................................................................................................................................170
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Toner rubs off.................................................................................................................................................................................184
Uneven print density...................................................................................................................................................................185
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Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses aprintingprocess that heatstheprint media, andtheheat maycause themediatoreleaseemissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
Use care when you replace a lithium battery.
CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only withthe same or anequivalenttype oflithium battery.Do notrecharge, disassemble, orincinerate
a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the
same time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.
Safety information
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Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCKHAZARD:To avoidthe riskofelectricshockwhen cleaningthe exterior ofthe printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
Safety information
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Learning about the printer
Finding information about the printer
What are you looking for?
Find it here
Initial setup instructions:
Setup documentation—The setup documentation
came with the printer.
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Performing printing depending on your printer model
• Configuring printer settings
User's Guide—The User's Guide is available on the
Software and Documentation CD.
Quick Reference—The Quick Reference is available on the
Software and Documentation CD under “View Additional
Documentation.”
• Viewing and printing documents and photos
• Setting up and using printer software
• Setting up and configuring the printer on a network,
depending on your printer model
• Caring for and maintaining the printer
• Troubleshooting and solving problems
• Convenient reference sheet to keep near the printer
Help using the printer software
Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
to view context-sensitive information.
Notes:
• The Help installs automatically with the printer
software.
• The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and technical
support:
Dell Support Web site—support.dell.com
Support telephone numbers and hours of operation for
yourregionorcountrycanbefoundontheSupportWeb
site.
• Documentation
• Driver downloads
• Product upgrades
• Service call and repair information
• Order status
• Live chat support
• E-mail support
Havethefollowing informationready when you contact
support so that they may serve you faster:
• Service Tag
• Express Service Code
Note: The Service Tag and Express Service Code appear
on labels located on your printer.
• Telephone support
Learning about the printer
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What are you looking for?
Find it here
Software and Documentation CD
• Software and Drivers—Certified drivers for my printer and
installers for Dell printer software
• Readme files—Last-minute technical changes, or advanced
technical reference material for experienced users or
technicians
Dell Printer Supplies Web site–dell.com/supplies
• Supplies and accessories for my printer
• Replacement cartridges
You can purchase printer supplies online, by telephone,
or in select retail stores.
Product Information Guide
• Safety information for preparing to operate my printer
• Regulatory information
• Warranty information
Product Information Guide
Note: The Product Information Guide may not be
available in your country or region.
Printer configurations
Basic model
1
2
3
4
Paper Capacity1
Feature
Standard exit bin
350 sheets
1
2
3
4
Printer control panel Not applicable
Multipurpose feeder 100 sheets
Standard tray (Tray 1) 250 or 550 sheets
1 Based on 75 g/m2 (20 lb.) paper.
Learning about the printer
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Fully configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option.
1
2
3
4
6
5
7
8
9
Paper Capacity1
500 sheets
Feature/Option
5-bin mailbox2
1
2
5-bin mailbox
500 sheets
Envelope feeder
85 envelopes
250 or 550 sheets
Not applicable
550 sheets
3
Standard tray (Tray 1)
Duplex unit3
4
5
6
Optional tray (Tray 2)
Optional tray (Tray 3)
Optional 2000-sheet tray (Tray 4)
Caster base
550 sheets
7
2000 sheets
8
Not applicable
9
1 Based on 75 g/m2 (20 lb.) paper.
2 The printer supports up to three output expander units, two 5-bin mailboxes, one high capacity output expander (not
depicted), or one stapler unit (not depicted).
3 Optional duplex unit available for basic model with a 250-sheet standard tray. Models with a 550-sheet standard tray
may have an internal duplex unit.
Learning about the printer
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Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install
any options, leave enough room for them also. It is important to:
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust
• Allow the following recommended amount of space around the printer for proper ventilation:
5
4
1
3
2
1
2
3
4
5
Right Side
Left Side
Front
31 cm (12 in.)
31 cm (12 in.)
51 cm (20 in.)
31 cm (12 in.)
137 cm (54 in.)
Rear
Top1
1 Allows for addition of all output options.
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Understanding the printer control panel
1
2 3
4
9
8 7 6
5
Item
Description
1
2
Display
Shows messages and pictures that communicate the status of the printer
Navigation buttons Press the up or down arrow buttons to scroll through menus or menu items, or to increase
or decrease a value when entering numbers.
Press the left or right arrow buttons to scroll through menu settings (also called values or
options), or to scroll through text that rolls to another screen.
3
Select
• Opens a menu item and displays the available values or settings. The current setting is
indicated by an asterisk (*).
• Saves a displayed menu item as the new user default setting.
Notes:
• When a new setting is saved as the user default setting, it remains in effect until a new
setting is saved or until factory defaults are restored.
• Settings chosen from a software program can also change or override the user default
settings selected from the printer control panel.
Keypad
Back
Enter numbers or symbols on the display.
Returns the display to the previous screen
4
5
Indicator light
Indicates the printer status:
6
• Off—The power is off.
• Blinking green—The printer is warming up, processing data, or printing.
• Solid green—The printer is on, but idle.
• Solid red—Operator intervention is needed.
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Item
7
Description
Stop
Stops all printer activity
A list of options is offered once Stoppedappears on the display.
8
9
Menu
Opens the menu index
Note: The menus are available only when the printer is in the Readystate.
USB port
Insert a flash drive into the front of the printer to print saved files.
Note: Only the front USB port supports flash drives.
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Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Available internal options
• Memory cards
• Firmware cards
• Printer hard disk
• Internal Solutions Ports (ISP)
All of these options may not be available. For more information, contact the place where you purchased the printer.
Accessing the system board to install internal options
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
1 Open the system board door.
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2 Loosen the screws on the system board cover.
3 Remove the system board cover.
4 Use the illustration below to locate the appropriate connector.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any system board electronic components or connectors.
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1
2
3
1
2
3
Firmware and flash memory card connectors
Memory card connector
Printer hard disk connector
Installing a memory card
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
An optional memory card can be purchased separately and attached to the system board. To install the memory
card:
1 Access the system board.
3
2
1
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2 Unpack the memory card.
Note: Avoid touching the connection points along the edge of the card.
3 Open the memory card connector latches.
4 Align the notches on the memory card with the ridges on the connector.
2
1
1
2
Notches
Ridges
5 Push the memory card straight into the connector until it snaps into place.
6 Replace the system board cover and close the system board door.
1
2
3
Installing a flash memory or firmware card
Note: This task requires a flathead screwdriver.
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The system board has two connections for an optional flash memory or firmware card. Only one of each may be
installed, but the connectors are interchangeable.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
3
2
1
2 Unpack the card.
Note: Avoid touching any electrical components on the card.
3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board.
1
2
1
2
Plastic pins
Metal pins
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4 Push the card firmly into place.
Notes:
• The entire length of the connector on the card must touch and be flush against the system board.
• Be careful not to damage the connectors.
5 Replace the system board cover and close the system board door.
1
2
3
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Installing an Internal Solutions Port
The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivityoptions.
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
3
2
1
2 Unpack the ISP and plastic tee.
Note: Avoid touching the components on the card.
3 Locate the appropriate connector on the system board.
Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed. To
remove the hard disk:
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a Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer
hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch
before pulling the cable out.
b Remove the screws holding the printer hard disk in place.
c Remove the printer hard disk by pulling it upward to unseat the standoffs.
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d Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and
then remove the bracket. Set the printer hard disk aside.
4 Remove the metal cover from the ISP opening.
2
1
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5 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps
into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system
board.
6 Install the ISP onto the plastic tee. Angle the ISP over the plastic tee, and then approach the plastic tee so that
any overhanging connectors will pass through the ISP opening in the system board cage.
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7 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee.
8 Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place, but do not tighten the
thumbscrew at this time.
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9 Attach the two provided screws to secure the ISP mounting bracket to the system board cage.
10 Tighten the long thumbscrew.
Note: Do not overtighten the thumbscrew.
11 Insert the plug of the ISP interface cable into the receptacle of the system board.
Note: The plugs and receptacles are color coded.
12 If a printer hard disk was previously installed, then attach the printer hard disk to the ISP. For more information,
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13 Replace the system board cover and close the system board door.
1
2
3
Installing a printer hard disk
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
3
2
1
2 Unpack the printer hard disk.
Note: Avoid touching the components on the hard disk.
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3 Locate the appropriate connector on the system board.
Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
To install a printer hard disk onto the ISP:
a Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk
mounting bracket to the printer hard disk, and then remove the bracket.
b Align the standoffs of the printer hard disk with the holes in the ISP, and then press downward on the printer
hard disk until the standoffs have seated into place.
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c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color coded.
To install a printer hard disk directly onto the system board:
a Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on
the printer hard disk until the standoffs have seated into place.
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b Attach the two provided screws to secure the printer hard disk mounting bracket.
c Insert the plug of the printer hard disk interface cable into the receptacle of the system board.
Note: The plugs and receptacles are color coded.
4 Replace the system board cover and close the system board door.
1
2
3
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Installing hardware options
Order of installation
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option.
Install the printer and any options you have purchased in the following order:
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
• Printer stand or caster base
• 2000-sheet drawer
• 550-sheet drawer
• Duplex unit
• Printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 23.4 kg and requires two or more trained
personnel to move it safely.
For more information on installing a printer stand, caster base, or 2000-sheet drawer, see the setup documentation
that came with the option.
Installing paper drawers
The printer supports up to four optional drawers. A drawer consists of a tray and a support unit. All drawers are
installed the same way.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
1 Unpack the drawer, and then remove any packing material.
2 Place the drawer in the location chosen for the printer.
Note: If you have multiple options to install, then see the section about the recommended order of installation.
The 2000-sheet drawer must be the bottom drawer.
3 Align the printer with the drawer, and then lower the printer into place.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
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Removing an optional drawer
Warning—Potential Damage: Lifting the printer from a drawer without pushing in the safety latches could damage
the latches.
To remove an optional drawer, pushin the safety latches on both sidesof the drawer until theyclick and stay recessed,
and then lift the printer.
Attaching cables
CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling connections, such
as the power cord or telephone, during a lightning storm.
Connect the printer to the computer using a USB cable or Ethernet cable.
Be sure to match the following:
• The USB symbol on the cable with the USB symbol on the printer
• The appropriate Ethernet cable to the Ethernet port
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1
2
USB port
1
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown
while actively printing. A loss of data or a malfunction can occur.
Ethernet port
2
Verifying printer setup
• Print a menu settingspage to verifythatallprinter optionsareinstalledcorrectly. A listof installed optionsappears
toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly. Remove
the option, and install it again.
• Printa networksetuppagetoverifythatyourprinteriscorrectlyconnectedtothenetwork.Thispage alsoprovides
important information that aids network printing configuration.
Printing a menu settings page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed
correctly.
Note: If you have not made any menu item settings changes yet, then the menu settings page lists all the factory
default settings. Once you select and save other settings from the menus, they replace the factory default settings
as user default settings. A user default setting remains in effect until you access the menu again, choose another value,
and save it. To restore the factory default settings, see “Restoring the factory default settings” on page 139.
1 Make sure the printer is on and Readyappears.
2 From the printer control panel, press
.
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3 Press the up or down arrow button until Reportsappears, and then press
.
4 Press the up or down arrow button until Menu Settings Pageappears, and then press
After the menu settings page prints, the printer returns to the Readystate.
.
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This page
also provides important information that aids network printing configuration.
1 Make sure the printer is on and Readyappears.
2 From the printer control panel, press
3 Press the up or down arrow button until Reportsappears, and then press
4 Press the up or down arrow button until Network Setup Pageappears, and then press
.
.
.
Note: If an optional internal print server is installed, Print Network <x> Setup Pageappears.
5 Check the first section on the network setup page, and confirm that Status is “Connected.”
If Status is “Not Connected,” the LAN drop maynot be active, or thenetworkcable may be malfunctioning. Consult
a system support person for a solution, and then print another network setup page.
Setting up the printer software
Installing printer software
A printer driver is software that lets the computer communicate with the printer. The printer software is typically
installed during the initial printer setup. If you need to install the software after setup, follow these instructions:
For Windows users
1 Close all open software programs.
2 Insert the Software and Documentation CD.
3 From the main installation dialog, click Install Printer and Software.
4 Follow the instructions on the screen.
For Macintosh users
1 Close all open software applications.
2 Insert the Software and Documentation CD.
3 From the Finder desktop, double-click the printer CD icon that automatically appears.
4 Double-click the Install Printer and Software icon.
5 Follow the instructions on the screen.
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Using the World Wide Web
Updated printer software may be available on the Dell Support Web site at support.dell.com.
Updating available options in the printer driver
Once the printersoftware and any optionsare installed, itmay be necessary to manually add the optionsinthe printer
driver to make them available for print jobs.
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Select the printer.
5 Right-click the printer, and then select Properties.
6 Click the Install Options tab.
7 Under Available Options, add any installed hardware options.
8 Click Apply.
For Macintosh users
In Mac OS X version 10.5 or later
1 From the Apple menu, choose System Preferences.
2 Click Print & Fax.
3 Select the printer, and then click Options & Supplies.
4 Click Driver, and then add any installed hardware options.
5 Click OK.
In Mac OS X version 10.4 and earlier
1 From the Finder desktop, choose Go > Applications.
2 Double-click Utilities, and then double-click Print Center or Printer Setup Utility.
3 Select the printer, and then from the Printers menu, choose Show Info.
4 From the pop-up menu, choose Installable Options.
5 Add any installed hardware options, and then click Apply Changes.
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Setting up wireless printing
Information you will need to set up the printer on a wireless
network
Note: Do not connect the installation or network cables until prompted to do so by the setup software.
• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode will be either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to auto for infrastructure networks.
Some ad hoc networks will also require the auto setting. Check with your system support person if you are not
sure which channel to select.
• Security Method—There are three basic options for Security Method:
– WEP key
If your network uses more than one WEP key, enter up to four in the provided spaces. Select the key currently
in use on the network by selecting the Default WEP Transmit Key.
or
– WPA or WPA2 passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be
set for the same type on the router and on the printer, or the printer will not be able to communicate on the
network.
– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: Using an unsecured wireless network is not recommended.
If you are installing the printer on an 802.1X network using the Advanced method, then you may need the following:
• Authentication type
• Inner authentication type
• 802.1X username and password
• Certificates
Note: For more information on configuring 802.1X security, see the Networking Guide on the Software and
Documentation CD.
Installing the printer on a wireless network (Windows)
Before you install the printer on a wireless network, make sure that:
• An optional wireless card is installed in your printer.
• Your wireless network is set up and working properly.
• The computer you are using is connected to the same wireless network where you want to set up the printer.
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1 Connect the power cable to the printer and then to a properlygroundedelectrical outlet,and then turn theprinter
on.
Make sure the printer and computer are fully on and ready.
Do not connect the USB cable until instructed to do so on the screen.
2 Insert the Software and Documentation CD.
3 Click Install Printer and Software.
4 Click Agree to accept the terms of the License Agreement.
5 Select Suggested and then click Next.
6 Click Wireless Network Attach.
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7 Remove the label covering the USB port on the back of the printer.
8 Temporarily connect a USB cable between the computer on the wireless network and the printer.
Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so
you can print wirelessly.
9 Follow the on-screen instructions to complete the software installation.
Note: Basic is the recommended path to choose. Choose Advanced only if you want to customize your
installation.
10 To allow other computers on the wireless network to use the wireless printer, follow steps 2 through 6 for each
computer.
Installing the printer on a wireless network (Macintosh)
Before you install the printer on a wireless network, make sure that:
• An optional wireless card is installed in your printer.
• Your wireless network is set up and working properly.
• The computer you are using is connected to the same wireless network where you want to set up the printer.
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Prepare to configure the printer
1 Locate the printer MAC address on the sheet that shipped with the printer. Write the last six digits of the MAC
address in the space provided below:
MAC address: ___ ___ ___ ___ ___ ___
2 Connect the powercable to the printer and then to a properly grounded electrical outlet, and then turnthe power
on.
1
2
2
Enter the printer information
1 Access the AirPort options.
In Mac OS X version 10.5 or later
a From the Apple menu, choose System Preferences.
b Click Network.
c Click AirPort.
In Mac OS X version 10.4 and earlier
a From the Finder desktop, choose Go > Applications.
b From the Applications folder, double-click Internet Connect.
c From the toolbar, click AirPort.
2 From the Network pop-up menu, select print server xxxxxx, where the x’s are the last six digits of the MAC
address located on the MAC address sheet.
3 Open the Safari browser.
4 From the Bookmarks drop-down menu, select Show.
5 Under Collections, select Bonjour or Rendezvous, and then double-click the printer name.
Note: The application is referred to as Rendezvous in Mac OS X version 10.3, but is now called Bonjour by Apple
Computer.
6 From the main page of the Embedded Web Server, navigate to the page where the wireless settings information
is stored.
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Configure the printer for wireless access
1 Type the name of your network (SSID) in the appropriate field.
2 Select Infrastructure as your Network Mode if you are using a wireless router.
3 Select the type of security you use to protect your wireless network.
4 Enter the security information necessary for the printer to join your wireless network.
5 Click Submit.
6 Open the AirPort application on your computer:
In Mac OS X version 10.5 or later
a From the Apple menu, choose System Preferences.
b Click Network.
c Click AirPort.
In Mac OS X version 10.4 and earlier
a From the Finder desktop, click Go > Applications.
b From the Applications folder, double-click Internet Connect.
c From the toolbar, click AirPort.
7 From the Network pop-up menu, select your wireless network.
Configure your computer to use the printer wirelessly
To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file and
create a printer in the Print Center or Printer Setup Utility.
1 Install a PPD file on the computer:
a Insert the Software and Documentation CD in the CD or DVD drive.
b Double-click the installer package for the printer.
c From the Welcome screen, click Continue.
d Click Continue again after viewing the Readme file.
e Click Continue after viewing the license agreement, and then click Agree to accept the terms of the
agreement.
f
Select a Destination, and then click Continue.
g From the Easy Install screen, click Install.
h Type the user password, and then click OK.
All necessary software is installed on the computer.
i
Click Restart when installation is complete.
2 Add the printer:
a For IP printing:
In Mac OS X version 10.5 or later
1 From the Apple menu, choose System Preferences.
2 Click Print & Fax.
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3 Click +.
4 Click IP.
5 Type in the IP address of your printer in the Address field.
6 Click Add.
In Mac OS X version 10.4 and earlier
1 From the Finder desktop, choose Go > Applications.
2 Double-click the Utilities folder.
3 Locate and double-click Printer Setup Utility or Print Center.
4 From the Printer List, choose Add.
5 Click IP.
6 Type in the IP address of your printer in the Address field.
7 Click Add.
b For AppleTalk printing:
In Mac OS X version 10.5
1 From the Apple menu, choose System Preferences.
2 Click Print & Fax.
3 Click +.
4 Click AppleTalk.
5 Select the printer from the list.
6 Click Add.
In Mac OS X version 10.4
1 From the Finder desktop, choose Go > Applications.
2 Double-click the Utilities folder.
3 Locate and double-click Print Center or Printer Setup Utility.
4 From the Printer List, choose Add.
5 Choose the Default Browser tab.
6 Click More Printers.
7 From the first pop-up menu, choose AppleTalk.
8 From the second pop-up menu, select Local AppleTalk zone.
9 Select the printer from the list.
10 Click Add.
Installing the printer on a wired network
Use the following instructions to install the printer on a wired network. These instructions apply to Ethernet
connection.
Before you install the printer on a wired network, make sure that:
• You have completed the initial setup of the printer.
• The printer is connected to your network with the appropriate type of cable.
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For Windows users
1 Insert the Software and Documentation CD.
Wait for the Welcome screen to appear.
If the CD does not launch after a minute, then do the following:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where Dis the letter of your CD or DVD drive.
2 Click Install Printer and Software.
3 Click Agree to agree to the License Agreement.
4 Select Suggested, and then click Next.
Note: To configure the printer using a static IP address, using IPv6, or to configure printers using scripts, select
Custom and follow the on-screen instructions.
5 Select Wired Network Attach, and then click Next.
6 Select the printer manufacturer from the list.
7 Select the printer model from the list, and then click Next.
8 Select the printer from the list of printers discovered on the network, and then click Finish.
Note: If your configured printer does not appear in the list of discovered printers, click Add Port and follow the
on-screen instructions.
9 Follow the on-screen instructions to complete the installation.
For Macintosh users
1 Allow the network DHCP server to assign an IP address to the printer.
2 Print the network setup page from the printer. For information on printing a network setup page, see “Printing
3 Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you
are configuring access for computers on a different subnet than the printer.
4 Install the drivers and add the printer.
a Install a PPD file on the computer:
1 Insert the Software and Documentation CD in the CD or DVD drive.
2 Double-click the installer package for the printer.
3 From the Welcome screen, click Continue.
4 Click Continue again after viewing the Readme file.
5 Click Continue after viewing the license agreement, and then click Agree to accept the terms of the
agreement.
6 Select a Destination, and then click Continue.
7 From the Easy Install screen, click Install.
8 Type the user password, and then click OK.
All the necessary software is installed on the computer.
9 Click Restart when installation is complete.
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b Add the printer:
• For IP printing:
In Mac OS X version 10.5 or later
1 From the Apple menu, choose System Preferences.
2 Click Print & Fax.
3 Click +.
4 Click IP.
5 Type in the IP address of your printer in the Address field.
6 Click Add.
In Mac OS X version 10.4 and earlier
1 From the Finder desktop, choose Go > Applications.
2 Double-click Utilities.
3 Double-click Printer Setup Utility or Print Center.
4 From the Printer List, click Add.
5 Click IP.
6 Type in the IP address of your printer in the Address field.
7 Click Add.
• For AppleTalk printing:
In Mac OS X version 10.5
1 From the Apple menu, choose System Preferences.
2 Click Print & Fax.
3 Click +.
4 Click AppleTalk.
5 Select the printer from the list.
6 Click Add.
In Mac OS X version 10.4 and earlier
1 From the Finder desktop, choose Go > Applications.
2 Double-click Utilities.
3 Double-click Print Center or Printer Setup Utility.
4 From the Printer List, click Add.
5 Choose the Default Browser tab.
6 Click More Printers.
7 From the first pop-up menu, choose AppleTalk.
8 From the second pop-up menu, select Local AppleTalk zone.
9 Select the printer from the list.
10 Click Add.
Note: If the printer doesn't appear in the list, you may need to add it using the IP address. Contact your
system support person for assistance.
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Changing port settings after installing a new
network Internal Solutions Port
When a new network Internal Solutions Port (ISP) is installed in the printer, the printer is assigned a new IP address.
The printer configurations on computers that access the printer must be updated with this new IP address in order
to print to it over the network.
Notes:
• If the printer has a static IP address that will stay the same, then you do not need to make any changes to the
computer configurations.
• If the computers are configured to print to the printer by a network name that will stay the same, instead of by
IP address, then you do not need to make any changes to the computer configurations.
• If you are adding a wireless ISP to a printer previously configured for a wired connection, then make sure the
wired network is disconnected when you configure the printer to operate wirelessly. If the wired connection
remains connected, then the wireless configuration will complete, but the wireless ISP will not be active. In the
event that the printer was configured for a wireless ISP while still attached to a wired connection, disconnect
the wired connection, turn the printer off, and then turn the printer back on again. This will enable the wireless
ISP.
• Only one network connection at a time is active. If you want to switch the connection type between wired and
wireless, you must first turn the printer off, connect the cable (to switch to a wired connection) or disconnect
the cable (to switch to a wireless connection), and then turn the printer back on again.
For Windows users
1 Print a network setup page and make a note of the new IP address.
2 Click , or click Start and then click Run.
3 In the Start Search or Run box, type control printers.
4 Press Enter, or click OK.
The printer folder opens.
5 Locate the printer that has changed.
Note: If there is more than one copy of the printer, then update all of them with the new IP address.
6 Right-click the printer.
7 Click Properties.
8 Click the Ports tab.
9 Locate the port in the list, and then select it.
10 Click Configure Port.
11 Type the new IP address in the “Printer Name or IP Address” field. You can find the new IP address on the network
setup page you printed in step 1.
12 Click OK, and then click Close.
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For Macintosh users
1 Print a network setup page and make a note of the new IP address.
2 Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you
are configuring access for computers on a different subnet than the printer.
3 Add the printer:
• For IP printing:
In Mac OS X version 10.5 or later
a From the Apple menu, choose System Preferences.
b Click Print & Fax.
c Click +.
d Click IP.
e Type in the IP address of your printer in the Address field.
f
Click Add.
In Mac OS X version 10.4 and earlier
a From the Go menu, choose Applications.
b Double-click Utilities.
c Double-click Printer Setup Utility or Print Center.
d From the Printer List, click Add.
e Click IP.
f
Type in the IP address of your printer in the Address field.
g Click Add.
• For AppleTalk printing:
In Mac OS X version 10.5
a From the Apple menu, choose System Preferences.
b Click Print & Fax.
c Click +.
d Click AppleTalk.
e Select the printer from the list.
f
Click Add.
In Mac OS X version 10.4 and earlier
a From the Go menu, choose Applications.
b Double-click Utilities.
c Double-click Print Center or Printer Setup Utility.
d From the Printer List, click Add.
e Choose the Default Browser tab.
f
Click More Printers.
g From the first pop-up menu, choose AppleTalk.
h From the second pop-up menu, select Local AppleTalk zone.
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i
j
Select the printer from the list.
Click Add.
Setting up serial printing
In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing,
it is the preferred option when thereis a greatdeal ofdistance between the printer and computer or when an interface
with a better transfer rate is not available.
After installing the serial port or communication (COM) port, you will need to configure the printer and the computer
so they can communicate. Make sure you have connected the serial cable to the COM port on your printer.
1 Set the parameters in the printer:
a From the printer control panel, navigate to the menu with port settings.
b Locate the submenu with serial port settings.
c Make any necessary changes to the serial settings.
d Save the new settings.
e Print a menu settings page.
2 Install the printer driver:
a Insert the Software and Documentation CD. It launches automatically.
If the CD does not launch automatically, then do the following:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type D:\setup.exe, where Dis the letter of your CD or DVD drive.
b Click Install Printer and Software.
c Click Agree to accept the Printer Software License Agreement.
d Click Custom.
e Make sure Select Components is selected, and then click Next.
f
Select the printer model from the menu, and then click Add Printer.
g Click the + beside the printer model under Select Components.
h Make sure the correct COM port is available under Select Components. This is the port where the serial cable
attaches to the computer (example: COM1).
i
j
Make sure the box next to the selected printer model is checked.
Select any other optional software you want to install, and then click Next.
k Click Finish to complete the printer software installation.
3 Set the COM port parameters:
After the printer driver is installed, you must set the serial parameters in the COM port assigned to the printer
driver.
The serial parameters in the COM port must match the serial parameters you set in the printer.
a Open the Device Manager.
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
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3 Press Enter, or click OK.
The Device Manager opens.
b Click + to expand the list of available ports.
c Select the communications port where you attached the serial cable to your computer (example: COM1).
d Click Properties.
e On the Port Settings tab, set the serial parameters to the same serial parameters in the printer.
Look for the printer settings under the serial heading on the Menu Settings page you printed earlier.
f
Click OK, and then close all the windows.
g Print a test page to verify printer installation. When a test page prints successfully, printer setup is complete.
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Loading paper and specialty media
This section explains how to load the 250-, 550-, and 2000-sheet trays, and the multipurpose feeder. It also includes
information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays.
Setting the paper size and type
1 Make sure that the printer is on and Readyappears.
2 From the printer control panel, press
.
3 Press the up or down arrow button until Paper Menuappears, and then press
.
4 Press the up or down arrow button until Paper Size/Typeappears, and then press
5 Press the up or down arrow button until the correct tray appears, and then press
.
.
6 Press the up or down arrow button until
appears next to the correct size, and then press
.
7 Press the up or down arrow button until
appears next to the correct paper type, and then press
.
Submitting Selectionappears. The printer returns to the Paper Size/Typemenu.
8 Press three times to return to the Readystate.
Setting the printer to detect the paper size loaded in
a tray
Size sensing disables or enables auto-size sensing on trays. Size sensing also lets the printer detect the difference
between similar paper sizes that it otherwise cannot.
The printer trays cannot distinguish the paper size when both A5 and Statement sizes or B5 and Executive sizes are
loaded in the printer trays. From the Size Sensing menu, specify which size you want the printer to detect.
Note: The multipurpose feeder does not use auto-size sensing and can support both A5- and Statement-size or B5-
and Executive-size print jobs. The Size Sensing setting does not affect the multipurpose feeder settings.
1 Turn the printer off.
2 Press and hold
and the right arrow button while turning the printer on.
3 Release the buttons when the screen with the clock animation appears.
The printer performs a power-on sequence, and then Config Menuappears.
4 Press the up or down arrow button until Size Sensingappears, and then press
.
A screen listing the Size Sensing settings appears.
5 Press
to select the desired Tray Sensing setting.
Submitting Selectionappears, followed by the Size Sensingmenu.
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6 Press
7 Press
once, and then press the left or right arrow button until Exit Config Menuappears.
.
The printer performs its power-on sequence, and then Readyappears.
Configuring Universal paper settings
The Universal Paper Size is a user-defined setting that lets you print on paper sizes that are not preset in the printer
menus. Set the Paper Size for the specified tray to Universal when the size you want is not available from the Paper
Size menu. Then, specify all of the following Universal size settings for your paper:
• Units of measure (millimeters or inches)
• Portrait Width
• Portrait Height
• Feed Direction
Note: The smallest supported Universal size is 98.4 x 89 mm (3.9 x 3.5 in.); the largest is 297 x 431.8 mm (11.7 x 17 in.).
Specify a unit of measurement
1 Make sure the printer is on and Readyappears.
2 From the printer control panel, press
.
3 Press the up or down arrow button until Paper Menuappears, and then press
.
4 Press the up or down arrow button until Universal Setupappears, and then press
5 Press the up or down arrow button until Units of Measureappears, and then press
.
.
6 Press the up or down arrow button until
appears next to the correct unit of measure, and then press
.
Submitting Selectionappears, followed by the Universal Setupmenu.
Specify the paper height and width
Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows
the printer to support the size, including support for standard features such as duplex printing and printing multiple
pages on one sheet.
1 From the Universal Setup menu, press the up or down arrow button until Portrait Widthappears, and
then press
.
2 Press the up or down arrow button to change the paper width setting, and then press
Submitting Selectionappears, followed by the Universal Setupmenu.
.
3 Press the up or down arrow button until Portrait Heightappears, and then press
.
4 Press the up or down arrow button to change the paper height setting, and then press
Submitting Selectionappears, followed by the Universal Setupmenu.
.
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Loading the standard or optional 250-sheet or
550-sheet tray
Although the 250-sheet tray and the 550-sheet tray are different in appearance, they require the same process for
loading paper. Use these instructions to load paper in either tray:
1 Pull the tray out.
Note: Do not remove trays while a job prints or while Busyappears on the display. Doing so may cause a jam.
2 Squeeze the width guide tab inward as shown, and move the width guide to the correct position for the paper
size being loaded.
1
2
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3 Unlockthe length guide,squeezethelength guidetab inwardas shown,andslide the guideto thecorrectposition
for the paper size being loaded.
2
3
Notes:
• Use the size indicators on the bottom of the tray to help position the guides.
• For standard paper sizes, lock the length guide.
4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
5 Load the paper stack:
• Print side facedown for single-sided printing
• Print side faceup for duplex printing
Note: Paper must be loaded differently in the trays if an optional Staple Finisher is installed.
Without an optional Staple Finisher
With an optional Staple Finisher
L
E
T
T
E
R
H
E
A
D
HEAD
LETTER
Single-sided printing
Single-sided printing
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Without an optional Staple Finisher
With an optional Staple Finisher
D
A
E
H
R
E
T
T
E
L
L E T T E R H E A D
Duplex (two-sided) printing
Duplex (two-sided) printing
Note: Notice the maximum fill line on the side of the tray which indicates the maximum height for loading paper.
Do not overload the tray.
6 If necessary, adjust the paper guides to lightly touch the sides of the stack, and lock the length guide for the paper
sizes indicated on the tray.
7 Insert the tray.
8 If a different type of paper was loaded than the type previously loaded in the tray, then change the Paper Type
setting for the tray from the printer control panel.
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4 Push the length guide release latch to raise the length guide, slide the guide to the correct position for the paper
size being loaded, and then lock the guide.
5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
6 Load the paper stack:
• Print side facedown for single-sided printing
• Print side faceup for duplex printing
Note: Paper must be loaded differently in the trays if an optional Staple Finisher is installed.
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Without an optional Staple Finisher
With an optional Staple Finisher
LETTERHEAD
L E T T E R H E A D
Single-sided printing
Single-sided printing
D
A
E
H
R
E
T
T
E
L
L E T T E R H E A D
Duplex (two-sided) printing
Duplex (two-sided) printing
Note: Notice the maximum fill line on the side of the tray which indicates the maximum height for loading paper.
Do not overload the tray.
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2 Pull out the extension until it is fully extended.
3 Squeeze and slide the width guide to the far right.
4 Flex the sheets of paper or specialty media back and forth to loosen them, and then fan them. Do not fold or
crease them. Straighten the edges on a level surface.
Paper
Envelopes
Transparencies*
* Avoid touching the print side of transparencies. Be careful not to scratch them.
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5 Load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop.
Without an optional Staple Finisher
With an optional Staple Finisher
LETTERHEAD
L E T T E R H E A D
Single-sided printing
Single-sided printing
L E T T E R
H
E
A
D
D
A
E
H
R
E
T
T
E
L
Duplex (two-sided) printing
Duplex (two-sided) printing
Notes:
• Do not exceed the maximum stack height by forcing paper under the stack height limiter.
• Do not load or close the printer while a job is printing.
• Load only one size and type of media at a time.
• Load envelopes with the flap side down and to the left as shown on the tray.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self-stick adhesives. These envelopes may severely damage the printer.
6 Adjust the width guide to lightly touch the edge of the paper stack. Make sure the paper fits loosely in the
multipurpose feeder, lies flat, and is not bent or wrinkled.
7 From the printer control panel, set the Paper Size and Paper Type.
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Loading the envelope feeder
1 Adjust the envelope support for the length of envelope you are loading:
• Short envelopes—Fully close the envelope support.
• Medium-length envelopes—Extend the envelope support to the middle position.
• Long envelopes—Fully open the envelope support.
2 Lift the envelope weight back toward the printer.
3 Slide the width guide to the right.
4 Prepare the envelopes for loading.
Flex the envelopes back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
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5 Load the stack of envelopes flap side down.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self-stick adhesives. These envelopes may severely damage the printer.
Note: Do not exceed the maximum stack height by forcing paper under the stack height limiter.
6 Adjust the width guide to lightly touch the edge of the paper stack.
7 Lower the envelope weight to touch the paper stack.
8 From the printer control panel, set the Paper Size and Paper Type.
Linking and unlinking trays
Linking trays
Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next
linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked.
The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray
except the multipurpose feeder. The printer can sense A4, A5, JIS B5, Letter, Legal, Executive, and Universal paper
sizes. The multipurpose feeder and trays using other paper sizes can be linked manually using the Paper Size menu
available from the Paper Size/Type menu.
Note: To link the multipurpose feeder, Configure MP must be set to Cassette in the Paper menu in order for MP Feeder
Size to appear as a menu item.
The Paper Type setting must be set for all trays from the Paper Type menu available from the Paper Size/Type menu.
Unlinking trays
Unlinked trays have settings that are not the same as the settings of any other tray.
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To unlink a tray, change the following tray settings so that they do not match the settings of any other tray:
• Paper Type (for example: Plain Paper, Letterhead, Custom Type <x>)
Paper Type names describe the paper characteristics. If the name that best describes your paper is used by linked
trays, assign a different Paper Type name to the tray, such as Custom Type <x>, or define your own custom name.
• Paper Size (for example: letter, A4, statement)
Load a different paper size to change the Paper Size setting for a tray automatically. Paper Size settings for the
multipurpose feeder are not automatic; they must be set manually from the Paper Size menu.
Warning—Potential Damage: Do not assign a Paper Type name that does not accurately describe the type of paper
loaded in the tray. The temperature of the fuser varies according to the specified Paper Type. Paper may not be
properly processed if an inaccurate Paper Type is selected.
Linking exit bins
The standard exit bin holds up to 350 sheets of 64–216 g/m2 (17–58 lb) paper. If you need additional output capacity,
you can purchase other optional exit bins.
Note: Not all exit bins support every paper size and type.
Linking exit bins lets you create a single output source so the printer can automatically switch output to the next
available exit bin.
1 Make sure the printer is on and Readyappears.
2 From the printer control panel, press
.
3 Press the up or down arrow button until Paper Menuappears, and then press
.
4 Press the up or down arrow button until Bin Setupappears, and then press
5 Press the up or down arrow button until the correct tray appears, and then press
.
.
6 Press the up or down arrow button until Configure Binsappears, and then press
.
7 Press the up or down arrow button until Linkappears, and then press
.
Assigning a Custom Type <x> name
Assign a Custom Type <x> name to a tray to link or unlink it. Associate the same Custom Type <x> name to each tray
that you want to link. Only trays with the same custom names assigned will link.
1 Make sure the printer is on and Readyappears.
2 From the printer control panel, press
3 Press
The Paper Menu appears.
.
.
4 Press
.
The Paper Size/Type menu appears.
5 Press the down arrow button once.
appears next to the name of the tray.
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6 Press
.
The Paper Size menu appears.
7 Press
again.
The Paper Type menu appears.
8 Press the left or right arrow button until Custom Type <x>or another custom name appears, and then
press
.
Submitting selectionappears, followed by Paper Menu.
9 Verify that the correct Paper Type is associated with the custom name.
Note: Plain Paper is the factory default Paper Type associated with all Custom Type <x> names and user-defined
custom names.
a From the Paper menu, press the up or down arrow button until Custom Typesappears, and then press
.
b Press the up or down arrow button until
appears next to the custom paper type name, and then press
.
c Press the up or down arrow button until appears next to the Paper Type setting you want, and then press
.
Submitting selectionappears.
Changing a Custom Type <x> name
If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type <x>
for each of the custom paper types that are loaded. When a Custom Type <x> name is changed, the menus display
the new name instead of Custom Type <x>.
To change a Custom Type <x> name:
1 Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, print a network setup page and locate the address in the
TCP/IP section.
2 Click Settings.
3 Click Paper Menu.
4 Click Custom Name.
5 Type a name for the paper type in a Custom Name <x> box.
Note: This custom name will replace a custom type <x> name under the Custom Types and Paper Size and Type
menus.
6 Click Submit.
7 Click Custom Types.
Custom Typesappears, followed by your custom name.
8 Select a Paper Type setting from the pick list next to your custom name.
9 Click Submit.
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Paper and specialty media guidelines
Paper guidelines
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating
new paper stock.
Weight
The printer can automatically feed paper weights from 60–176 g/m2 (16–47 lb bond) grain long. Paper lighter than
60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb
bond) grain long paper. For papersmaller than 182 x257 mm (7.2 x 10.1 in.), we recommend 90 g/m2 (24 lb) or heavier
paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur
after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in
hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause
feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper
is too smooth, then itcan cause paper feeding or print qualityissues. Always use paper between 100and 300Sheffield
points; smoothness between 150 and 250 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that
can degrade its performance.
Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24 to
48 hours before printing. Extend the time several days if the storage or transportation environment is very different
from the printer environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
For 60–176 g/m2 (16–47 lb bond) paper, grain long paper is recommended. For paper heavier than 176 g/m2, grain
short is recommended.
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Fiber content
Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the
paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper
containing fibers such as cotton can negatively affect paper handling.
For detailed information on paper with recycled fiber content, see “Using recycled paper and other office papers” on
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than 2.3 mm
( 0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m2 (16 lb)
• Multiple-part forms or documents
Selecting paper
Using appropriate paper prevents jams and helps ensure trouble-free printing.
To help avoid jams and poor print quality:
• Always use new, undamaged paper.
• Before loading paper, know the recommended print side of the paper. This information is usually indicated on
the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same source; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
• Use grain long for 60–90 g/m2 (16–24 lb) paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat-resistantinks designed for use in xerographic copiers. The ink must be able to withstand
temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected
by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements; latex inks might not.
When in doubt, contact the paper supplier.
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Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting
or releasing hazardous emissions.
Using recycled paper and other office papers
• Low moisture content (4–5%)
• Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European)
Note:Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher
papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in
laser printers, despite surface texture. Before using these types of paper, consult your paper supplier.
• Suitable sheet-to-sheet coefficient of friction (0.4–0.6)
• Sufficient bending resistance in the direction of feed
Recycled paper, paper of lower weight (<60 g/m2 [16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and paper
that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is required for
reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing, consult your paper
supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause
paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing
conditions).
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label
manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity
between 40 and 60%.
• Store paper in cartons when possible, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
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Supported paper sizes, types, and weights
Thefollowingtables provideinformation onstandardandoptional paper sources andthetypesofpapertheysupport.
Note: For an unlisted paper size, select the closest larger listed size.
Paper sizes supported by the printer
Paper size
Dimensions
250- or 550- Optional
sheet trays 2000- sheet
(standard or tray
Multi-
purpose
feeder
Duplex unit Envelope
feeder
optional)
A4
210 x 297 mm
(8.3 x 11.7 in.)
X
148 x 210 mm
(5.8 x 8.3 in.)
A5
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
A61,2
105 x 148 mm
(4.1 x 5.8 in.)
182 x 257 mm
(7.2 x 10.1 in.)
JIS B5
Letter
Legal
216 x 279 mm
(8.5 x 11 in.)
216 x 356 mm
(8.5 x 14 in.)
184 x 267 mm
(7.3 x 10.5 in.)
Executive
Oficio1
Folio1
Statement1
X
X
X
X
216 x 340 mm
(8.5 x 13.4 in.)
216 x 330 mm
(8.5 x 13 in.)
140 x 216 mm
(5.5 x 8.5 in.)
X
1 This size appears in the Paper Size menu only when the paper source does not support size sensing or when size sensing
is turned off.
2 Only the standard exit bin supports this size.
3 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
4 To support duplexing, the Universal width must be between 210 mm (8.267 in.) and 215.9 mm (8.5 in.); Universal length
must be between 279.4 mm (11 in.) and 355.6 mm (14 in.).
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Paper size
Dimensions
250- or 550- Optional
sheet trays 2000- sheet
Multi-
purpose
Duplex unit Envelope
feeder
(standard or tray
optional)
feeder
Universal3,4
138 x 210 mm
(5.5 x 8.3 in.) up
to 216 x 356 mm
(8.5 x 14 in.)
X
X
X
X
X
X
70 x 127 mm
(2.8 x 5 in.) up to
216 x 356 mm
(8.5 x 14 in.)
X
X
X
148 x 182 mm
(5.8 x 7.7 in.) up
to 216 x 356 mm
(8.5 x 14 in.)
7 3/4 Envelope
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
98 x 225 mm
(3.9 x 8.9 in.)
9 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
110 x 220 mm
(4.3 x 8.7 in.)
162 x 229 mm
(6.4 x 9.1 in.)
176 x 250 mm
(6.9 x 9.8 in.)
98 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
1 This size appears in the Paper Size menu only when the paper source does not support size sensing or when size sensing
is turned off.
2 Only the standard exit bin supports this size.
3 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
4 To support duplexing, the Universal width must be between 210 mm (8.267 in.) and 215.9 mm (8.5 in.); Universal length
must be between 279.4 mm (11 in.) and 355.6 mm (14 in.).
Note: An optional 250-sheet Universally Adjustable Tray is available for sizes smaller than A5, such as index cards.
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Paper types and weights supported by the printer
The printer engine supports 60–176 g/m2 (16–47 lb) paper weights. The duplex unit supports 63–170 g/m2 (17–45 lb)
paper weights.
Paper type
250- or 550-sheet
trays (standard or
optional)
Optional
2000-sheet tray
Multipurpose feeder Duplex unit
Paper
• Plain
• Bond
• Colored
• Custom
• Letterhead
• Light
• Heavy
• Preprinted
• Rough/Cotton1
• Recycled
Card stock
Envelopes
X
X
X
X
Labels
• Paper1
• Vinyl
Transparencies
X
1 This option is not supported by the duplex unit.
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Software overview
Use the Software and Documentation CDthat came with your printer to installa combination of software applications,
depending on your operating system.
Note: If you purchased your printer and computer separately, you must use the Software and Documentation CD to
install these software applications.
Note: These software applications are not available with Macintosh®.
Status Monitor Center
Note: For the local Status Monitor Center to work properly, bidirectional communication support must be in place
so the printer and computer can communicate. The Status Monitor Center works when the printer is connected to
a network or to a computer locally through a USB cable.
Use the Status Monitor Center to manage multiple Status Monitors.
• Double-click a printer name to open its Status Monitor, or select Run to open a Status Monitor for a particular
printer.
• Select Update to change the appearance of the list of printers.
Driver Profiler
Use the Driver Profiler to create driver profiles that contain custom driver settings. A driver profile can contain a group
of saved printer driver settings and other data for such things as:
• Print orientation and N-Up (document settings)
• Installation status of an output tray (printer options)
• User-defined paper sizes (custom papers)
• Simple text and watermarks
• Overlay references
• Font references
• Form associations
Dell Printer Alert Utility
Note: This application is not available with Windows 2000 or earlier.
The Dell Printer Alert Utility informs you when there are errors requiring your intervention on your printer. When
thereis an error,a bubbleappears tellingyou whattheerror is, andpoints youtothe appropriate recoveryinformation.
Note: For the Dell Printer Alert Utility to work properly, bidirectional communication support must be in place so the
printerand computercan communicate. An exception isaddedto the WindowsFirewall to allow thiscommunication.
If you opted to install the Dell Printer Alert Utility with your printer software, the utility automatically launches when
the software installation is completed. The utility is active if you see
in the System Tray.
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To disable the Dell Printer Alert Utility:
1 From the System Tray, right click the
2 Select Exit.
icon.
To re-enable the Dell Printer Alert Utility:
1 In Windows Vista or later:
a Click Programs.
b Click Dell Printers.
c Click Dell 5230n/dn or 5350dn Laser Printer.
In Windows XP:
Click Start Programs or All Programs Dell Printers Dell 5230n/dn or 5350dn Laser Printer.
2 Click Printer Alert Utility.
Dell Toner Management System
Printing Status Window
Note: For the Printing Status Window to work properly, bidirectional communication support must be in place so
the printer and computer can communicate. An exception is added to the Windows® Firewall to allow this
communication.
The Printing Status window displays the status of the printer (Printer Ready, Printer Offline, and Error-Check Printer)
and the name of the job when you send a job to print.
The Printing Status window also displays the level of toner so you can:
• Monitor the toner level for your printer.
• Click Order Supplies to order replacement toner cartridges.
Dell Printer Supplies Reorder Application
The Order Supplies dialog box can be launched from the Printing Status window, the Programs window, or the
desktop icon.
You can order toner by phone or from the Web.
• If ordering online, launch the Dell Printer Supplies Reorder Application:
1 In Windows Vista or later:
a Click Programs.
b Click Dell Printers.
c Click Dell 5230n/dn or 5350dn Laser Printer.
In Windows XP and 2000:
Click Start Programs or All Programs Dell Printers Dell 5230n/dn or 5350dn Laser Printer.
2 Click Dell Printer Supplies Reorder Application.
The Order Supplies dialog box opens.
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3 If Multiple Printers Found launches, select the printer you are ordering the supplies for.
4 Follow the instructions on the screen.
• If ordering from the Web, click the link under the Order Online heading.
• If ordering by phone, call the number that appears under the Order by Phone heading.
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Printing
This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty
media can affect how reliably documents print. For more information, see “Avoiding jams” on page 140 and “Storing
Printing a document
1 Load paper into a tray or feeder.
2 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper.
3 Do one of the following:
For Windows users
a With a document open, click File Print.
b Click Properties, Preferences, Options, or Setup, and then adjust the settings as needed.
Note: To print on a specific size or type of paper, adjust the paper size or type settings to match the loaded
paper, or select the appropriate tray or feeder.
c Click OK, and then click Print.
For Macintosh users
a Customize the settings as needed in the Page Setup dialog:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the loaded paper.
3 Click OK.
b Customize the settings as needed in the Print dialog:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the Print dialog and pop-up menus, adjust the settings as needed.
Note: To print on a specific paper type, adjust the paper type setting to match the loaded paper, or
select the appropriate tray or feeder.
3 Click Print.
Printing on specialty media
Tips on using letterhead
• Use letterhead designed specifically for laser printers.
• Print samples on the letterhead being considered for use before buying large quantities.
• Before loading letterhead, fan the stack to prevent sheets from sticking together.
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• Page orientation is important when printing on letterhead. For information on how to load letterhead, see:
Tips on using transparencies
Print samples on the transparencies being considered for use before buying large quantities.
When printing on transparencies:
• Feed transparencies from a 250-sheet tray, a 550-sheet tray, or the multipurpose feeder.
• Use transparencies designed specifically for laser printers. Check with the manufacturer or vendor to ensure
transparencies are able to withstand temperatures up to 230°C (446°F) without melting, discoloring, offsetting,
or releasing hazardous emissions.
• Use transparencies that are 138–146 g/m2 (37–39 lb. bond) in weight.
• To prevent print quality problems, avoid getting fingerprints on the transparencies.
• Before loading transparencies, fan the stack to prevent sheets from sticking together.
Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.
When printing on envelopes:
• Feed envelopes from the multipurpose feeder or the optional envelope feeder.
• Set the Paper Type to Envelope, and select the envelope size.
• Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure the
envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or
releasing hazardous emissions.
• For the best performance, use envelopes made from 90 g/m2 (24 lb bond) paper. Use up to 105 g/m2 (28 lb bond)
weight for envelopes as long as the cotton content is 25% or less. All-cotton envelopes must not exceed
90 g/m2 (24 lb bond) weight.
• Use only new envelopes.
• To optimize performance and minimize jams, do not use envelopes that:
– Have excessive curl or twist
– Are stuck together or damaged in any way
– Have windows, holes, perforations, cutouts, or embossing
– Have metal clasps, string ties, or folding bars
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed or closed position
– Have bent corners
– Have rough, cockle, or laid finishes
• Adjust the width guide to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and the high printing temperature may wrinkle or seal envelopes.
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Tips on using labels
Note: This printer is intended for occasional paper label printing only.
• Do not load labels together with paper or transparencies in the same source; mixing media can cause feeding
problems.
• From the Paper menu, set the Paper Type to Labels.
• Do not use labels with slick backing material.
• Use labels that can withstand temperatures of 230°C (446°F) without sealing, excessive curling, wrinkling, or
releasing hazardous emissions.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and cartridge warranties.
• Do not use labels with exposed adhesive.
• Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die-cuts of the label.
• Be sure adhesive backing does not reach to the sheet edge. Zone coating of the adhesive at least 1 mm (0.04 in.)
away from edges is recommended. Adhesive material contaminates the printer and could void the warranty.
• If zone coating of the adhesive is not possible, remove a 1.6 mm (0.06 in.) strip on the leading and driver edge,
and use a non-oozing adhesive.
• Portrait orientation works best, especially when printing bar codes.
Tips on using card stock
Card stock is heavy, single-ply specialty media. Many of its variable characteristics, such as moisture content, thickness,
and texture, can significantly impact print quality. Print samples on the card stock being considered for use before
buying large quantities.
When printing on card stock:
• Feed card stock from a 250-sheet tray, a 550-sheet tray, or the multipurpose feeder.
• Make sure the Paper Type is Card Stock.
• Select the appropriate Paper Texture setting.
• Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or
other paper handling problems.
• Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 230°C (446°F)
without releasing hazardous emissions.
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi-liquid and volatile components into the printer.
• Use grain short card stock when possible.
Printing confidential and other held jobs
Holding jobs in the printer
When sending a job to the printer, you can specify that you want the printer to hold the job in memory until you
start the job from the printer control panel. All print jobs that can be initiated by the user at the printer are called
held jobs.
Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
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Job type
Description
Confidential
When you send a Confidential print job to the printer, you must create a PIN from
the computer. The PIN must be four digits using the numbers 0–9. The job is held
in printer memory until you enter the PIN from the printer control panel and
choose to print or delete the job.
Verify
When you send a Verify print job, the printer prints one copy and holds the
remaining copies in printer memory. Verify lets you examine the first copy to see
if it is satisfactory before printing the remaining copies. Once all copies are
printed, the job is automatically deleted from printer memory.
Reserve
Repeat
WhenyousendaReserveprintjob, theprinterdoes notprintthejobimmediately.
Itstores thejobinmemorysoyoucanprintthejoblater. Thejobisheldinmemory
until you delete it from the Held Jobs menu.
When you send a Repeat print job, the printer prints all requested copies of the
job and stores the job in memory so you can print additional copies later. You
can print additional copies as long as the job remains stored in memory.
Printing confidential and other held jobs
Confidential and Verify print jobs are automatically deleted from memory after they print. Repeat and Reserve jobs
continue to be held in the printer until you choose to delete them.
For Windows Users
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Other Options, and then click Print and Hold.
4 Select your job type (Confidential, Reserve, Repeat, Verify, profiles, forms from a kiosk, bookmarks, or a parked
job), and then assign a user name. For a confidential job, also enter a four-digit PIN.
5 Click OK or Print, and then go to the printer to release the job.
6 From the printer control panel, press the down arrow button until Held jobsappears, and then press
.
7 Press the down arrow button until
8 Press the down arrow button until
appears next to your user name, and then press
.
appears next to the job type or job name, and then press
.
9 After selecting your job type, use the keypad to enter your PIN.
If you enter an invalid PIN, the Invalid PIN screen appears.
• To re-enter the PIN, make sure Try againappears, and then press
.
• To cancel the PIN, press the down arrow button until Cancelappears, and then press
.
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10 Press the down arrow button until
appears next to the job you want to print, and then press
.
11 Press the down arrow button until
appears next to the number of copies you want to print, and then press
.
Note: Use the keypad to enter a number if necessary.
For Macintosh users
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the print options pop-up menu, choose Job Routing.
3 Choose your job type (Confidential, Reserve, Repeat, Verify, profiles, forms from a kiosk, bookmarks, or a parked
job), and then assign a user name. For a confidential job, also enter a four-digit PIN.
4 Click Print, and then go to the printer to release the job.
5 From the printer control panel, press the down arrow button until Held jobsappears, and then press
.
6 Press the down arrow button until
7 Press the down arrow button until
appears next to your user name, and then press
appears next to your job, and then press
.
.
8 For confidential jobs, use the numeric keypad to enter your PIN.
If you enter an invalid PIN, the Invalid PIN screen appears.
• To re-enter the PIN, make sure Try againappears, and then press
.
• To cancel the PIN, press the down arrow button until Cancelappears, and then press
.
9 Press the down arrow button until
appears next to the job you want to print, and then press
.
Printing
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Printing from a flash drive
A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file
types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, .xps, and .dcx.
Notes:
• High-speed flash drives must support the full-speed USB standard. Flash drives supporting only USB low-speed
capabilities are not supported.
• Flash drives must support the FAT (File Allocation Tables) system. Flash drives formatted with NTFS (New
Technology File System) or any other file system are not supported.
• Before printing an encrypted .pdf file, enter the file password from the printer control panel.
• You cannot print files for which you do not have printing permissions.
1 Make sure the printer is on and Readyappears.
2 Insert a flash drive into the front USB port.
Notes:
• If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the
printer ignores it.
• If you insert the flash drive while the printer is printing other jobs, then Printer Busyappears. After the
other jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
3 Press the up or down arrow button until
appears next to the document you want to print, and then press
.
Note: Folders found on the flash drive appear as folders. File names are appended by the extension type (for
example, .jpg).
4 Press to print one copy, or enter the number of copies using the keypad, and then press to initiate the print
job.
Note: Do not remove the flash drive from the printer until the document has finished printing.
If you leave the flash drive in the printer after leaving the initial USB menu screen, you can still print .pdf files from
the flash drive as held jobs.
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Printing information pages
Printing a font sample list
To print samples of the fonts currently available for your printer:
1 Make sure the printer is on and Readyappears.
2 From the printer control panel, press
3 Press the up or down arrow button until Reportsappears, and then press
4 Press the up or down arrow button until Print Fontsappears, and then press
.
.
.
5 Press the up or down arrow button until
Fonts, and then press
appears next to PCL Fonts, PostScript Fonts, or PPDS
.
After the font sample list prints, Readyappears.
Printing a directory list
A directory list shows the resources stored in flash memory or on the hard disk.
1 Make sure the printer is on and Readyappears.
2 From the printer control panel, press
.
3 Press the up or down arrow button until Reportsappears, and then press
.
4 Press the up or down arrow button until Print Directoryappears, and then press
After the directory list prints, the printer returns to the Readystate.
.
Printing the print quality test pages
Print the print quality test pages to isolate print quality problems.
1 Turn the printer off.
2 Hold down
and the right arrow button while turning the printer on.
3 Release the buttons when the clock appears, and wait for CONFIG MENUto appear.
4 Press the up or down arrow button until Prt Quality Pgsappears, and then press
.
The print quality test pages print.
5 Press the up or down arrow button until Exit Config Menuappears, and then press
.
Resetting the Printerappears briefly, followed by a clock, and then Readyappears.
Printing
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Canceling a print job
Canceling a print job from the printer control panel
If the job is formatting or already printing, and Cancel a jobappears on the first line of the display:
1 Press the up or down arrow button until Cancelappears.
A list of jobs appears.
2 Press the up or down arrow button until
Note: Once a print job is sent, to easily cancel a job, press . The Stoppedscreen appears. Press the up or down
arrow button until Cancel a jobappears, and then press
appears next to the job you want to cancel, and then press
.
.
Canceling a print job from the computer
To cancel a print job, do one of the following:
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Double-click the printer icon.
5 Select the job to cancel.
6 From the keyboard, press Delete.
From the Windows taskbar:
When you send a job to print, a small printer icon appears in the right corner of the taskbar.
1 Double-click the printer icon.
A list of print jobs appears in the printer window.
2 Select a job to cancel.
3 From the keyboard, press Delete.
For Macintosh users
In Mac OS X version 10.5 or later:
1 From the Apple menu, choose System Preferences.
2 Click Print & Fax, and then double-click the printer icon.
3 From the printer window, select the job to cancel.
4 From the icon bar at the top of the window, click the Delete icon.
Printing
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In Mac OS X version 10.4 and earlier:
1 From the Go menu, choose Applications.
2 Double-click Utilities, and then double-click Print Center or Printer Setup Utility.
3 Double-click the printer icon.
4 From the printer window, select the job to cancel.
5 From the icon bar at the top of the window, click the Delete icon.
Printing
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Understanding printer menus
Menus list
Paper Menu
Reports
Network/Ports
Default Source
Paper Size/Type
Configure MP
Envelope Enhance1
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup
Bin Setup
Menu Settings Page
Device Statistics
Network Setup Page2
Profiles List
Active NIC
Standard Network4
Standard USB Menu
Parallel Menu
Serial <x>
NetWare Setup Page
Print Fonts3
SMTP Setup
Print Directory
Asset Report
Security
Settings
Help
Miscellaneous Security Settings
Confidential Print
General Settings
Setup Menu
Print All
Print Quality
Printing Guide
Media Guide
Print Defects
Menu Map
Security Audit Log
Finishing Menu
Quality Menu
Utilities Menu
XPS Menu
Set Date/Time
PDF Menu
Information Guide
Connection Guide
Moving Guide
Supplies Guide
PostScript Menu
PCL Emul Menu
PPDS Menu
HTML Menu
Image Menu
Flash Drive Menu
1 Only appears if Envelope Feeder is supported and installed.
2 Depending on the printer setup, this menu item appears as Network Setup Page or Network <x> Setup Page.
3 Only appears if there is an installed or mounted flash device.
4 Depending on the printer setup, this menu item appears as Standard Network or Network <x>.
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Paper menu
Default Source menu
Menu item
Description
Sets a default paper source for all print jobs
Default Source
Tray <x>
Notes:
MP Feeder
• Tray 1 (standard tray) is the factory default setting.
• Only an installed paper source will appear as a menu setting.
• A paper source selected by a print job will override the Default Source
setting for the duration of the print job.
Envelope Feeder
Manual Paper
Manual Env
• If the same size and type of paper are in two trays and the Paper Size and
Paper Type settings match, then the trays are automatically linked. When
one tray is empty, the job prints using the linked tray.
• From the Paper menu, Configure MP must be set to Cassette in order for
MP Feeder to appear as a menu setting.
Paper Size/Type menu
Menu item
Description
Tray <x> Size
A4
Specifies the paper size loaded in each tray
Notes:
A5
A6
JIS B5
Letter
• A4 is the international factory default setting. Letter is the US factory
default setting.
• For trays with automatic size sensing, only the size detected by the
hardware appears.
Legal
• Use this menu item to configure automatic tray linking. If the same size
and type of paper are in two trays and the Paper Size and Paper Type
settings match, then the trays are automatically linked. When one tray
is empty, the job prints using the linked tray.
Executive1
Oficio1
Folio
Statement1
Universal
• Automatic size sensing is not supported for Oficio, Folio, or Statement
paper sizes.
• The 2000-sheet tray supports A4, Letter, and Legal paper sizes.
1 Appears only if Tray Size Sensing is turned off.
Note: Only installed trays, drawers, and feeders are listed in this menu.
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Menu item
Description
Specifies the type of paper loaded in each tray
Tray <x> Type
Plain
Notes:
Transparency
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Recycled
• Plain Paper is the factory default setting for Tray 1. Custom Type <x> is
the factory default setting for all other trays.
• If available, a user-defined name will appearinsteadof CustomType<x>.
• Use this menu item to configure automatic tray linking. If the same size
and type of paper are in two trays and the Paper Size and Paper Type
settings match, then the trays are automatically linked. When one tray
is empty, the job prints using the linked tray.
Custom Type <x>
MP Feeder Size
A4
Specifies the paper size loaded in the multipurpose feeder
Notes:
A5
A6
JIS B5
Letter
Legal
Executive
Oficio
• From the Paper menu, Configure MP must be set to Cassette in order for
MP Feeder Size to appear as a menu item.
• A4 is the international factory default setting. Letter is the US factory
default setting.
• The multipurpose feeder does not automatically sense paper size. The
paper size value must be set.
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
1 Appears only if Tray Size Sensing is turned off.
Note: Only installed trays, drawers, and feeders are listed in this menu.
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Menu item
Description
Specifies the type of paper loaded in the multipurpose feeder
MP Feeder Type
Plain
Notes:
Card Stock
Transparency
Bond
• From the Paper menu, Configure MP must be set to Cassette in order for
MP Feeder Type to appear as a menu item.
• Plain Paper is the factory default setting.
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Recycled
Custom Type <x>
Envelope Feeder Size
7 3/4 Envelope
9 Envelope
Specifies the envelope size loaded in the envelope feeder
Note: DL Envelope is the international factory default setting. 10 Envelope is
the US factory default setting.
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Envelope Feeder Type
Envelope
Specifies the type of envelope loaded in the envelope feeder
Notes:
Rough Envelope
Custom Type <x>
• Envelope is the factory default setting.
• The Custom Type setting can be used to store up to six types of
envelopes.
Manual Paper Size
Specifies the size of the paper being manually loaded
A4
A5
Note: A4 is the international factory default setting. Letter is the US factory
default setting.
A6
JIS B5
Letter
Legal
Executive
Oficio
Folio
Statement
Universal
1 Appears only if Tray Size Sensing is turned off.
Note: Only installed trays, drawers, and feeders are listed in this menu.
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Menu item
Description
Specifies the type of paper being manually loaded
Manual Paper Type
Plain
Note: Plain Paper is the factory default setting.
Card Stock
Transparency
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Recycled
Custom Type <x>
Specifies the size of the envelope being manually loaded
Manual Envelope Size
7 3/4 Envelope
9 Envelope
Note: DL Envelope is the international factory default setting. 10 Envelope is
the US factory default setting.
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specifies the type of envelope being manually loaded
Manual Envelope Type
Envelope
Note: Envelope is the factory default setting.
Rough Envelope
Custom Type <x>
1 Appears only if Tray Size Sensing is turned off.
Note: Only installed trays, drawers, and feeders are listed in this menu.
Configure MP menu
Menu item
Description
Configure MP
Cassette
Determines when the printer selects paper from the multipurpose feeder
Notes:
Manual
• Cassette is the factory default setting.
• The Cassette setting configures the multipurpose feeder as an automatic
paper source.
• When Manual is selected, the multipurpose feeder can be used only for
manual feed print jobs.
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Envelope Enhance
The envelope conditioner significantly reduces the wrinkling of some envelopes.
Menu item
Description
Envelope Enhance
Enables or disables the envelope conditioner
Notes:
Off
1 (Least)
2
3
• The factory default setting is 5.
• Ifnoisereductionismoreimportantthanwrinklereduction,thendecrease
the setting.
4
5
6 (Most)
Substitute Size menu
Menu item
Description
Substitutes a specified paper size if the requested paper size is not available
Substitute Size
Off
Notes:
Statement/A5
Letter/A4
All Listed
• All Listed is the factory default setting. All available substitutions are
allowed.
• The Off setting indicates no size substitutions are allowed.
• Setting a substitution lets the job print without a Change Paper message
appearing.
Paper Texture menu
Menu item
Description
Plain Texture
Smooth
Specifies the relative texture of the paper loaded in a specific tray
Note: Normal is the factory default setting.
Normal
Rough
Specifies the relative texture of the card stock loaded in a specific tray
Card Stock Texture
Smooth
Notes:
Normal
Rough
• Normal is the factory default setting.
• Settings appear only if card stock is supported.
Specifies the relative texture of the transparencies loaded in a specific tray
Transparency Texture
Smooth
Normal
Rough
Note: Normal is the factory default setting.
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Menu item
Description
Specifies the relative texture of the recycled paper loaded in a specific tray
Recycled Texture
Smooth
Note: Normal is the factory default setting.
Normal
Rough
Labels Texture
Smooth
Specifies the relative texture of the labels loaded in a specific tray
Note: Normal is the factory default setting.
Normal
Rough
Specifies the relative texture of the vinyl labels loaded in a specific tray
Vinyl Labels Texture
Smooth
Note: Normal is the factory default setting.
Normal
Rough
Specifies the relative texture of the paper loaded in a specific tray
Bond Texture
Smooth
Note: Rough is the factory default setting.
Normal
Rough
Envelope Texture
Smooth
Specifies the relative texture of the envelopes loaded in a specific tray
Note: Normal is the factory default setting.
Normal
Rough
Specifies the relative texture of the rough envelopes loaded in a specific tray
Rough Envelope Texture
Smooth
Normal
Rough
Note: Rough is the factory default setting.
Specifies the relative texture of the paper loaded in a specific tray
Letterhead Texture
Smooth
Note: Normal is the factory default setting.
Normal
Rough
Preprinted Texture
Smooth
Specifies the relative texture of the paper loaded in a specific tray
Note: Normal is the factory default setting.
Normal
Rough
Specifies the relative texture of the paper loaded in a specific tray
Colored Texture
Smooth
Note: Normal is the factory default setting.
Normal
Rough
Specifies the relative texture of the paper loaded in a specific tray
Light Texture
Smooth
Note: Normal is the factory default setting.
Normal
Rough
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Menu item
Description
Specifies the relative texture of the paper loaded in a specific tray
Heavy Texture
Smooth
Note: Normal is the factory default setting.
Normal
Rough
Rough Texture
Smooth
Specifies the relative texture of the paper loaded in a specific tray
Note: Rough is the factory default setting.
Normal
Rough
Specifies the relative texture of the custom paper loaded in a specific tray
Custom <x> Texture
Smooth
Note: Normal is the factory default setting.
Normal
Rough
Paper Weight menu
Menu item
Description
Specifies the relative weight of the paper loaded in a specific tray
Plain Weight
Light
Note: Normal is the factory default setting.
Normal
Heavy
Card Stock Weight
Specifies the relative weight of the card stock loaded in a specific tray
Light
Note: Normal is the factory default setting.
Normal
Heavy
Transparency Weight
Specifies the relative weight of the paper loaded in a specific tray
Light
Note: Normal is the factory default setting.
Normal
Heavy
Specifies the relative weight of the recycled paper loaded in a specific tray
Recycled Weight
Light
Note: Normal is the factory default setting.
Normal
Heavy
Labels Weight
Light
Specifies the relative weight of the labels loaded in a specific tray
Note: Normal is the factory default setting.
Normal
Heavy
Vinyl Labels Weight
Specifies the relative weight of the vinyl labels loaded in a specific tray
Light
Note: Normal is the factory default setting.
Normal
Heavy
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Menu item
Description
Specifies the relative weight of the paper loaded in a specific tray
Bond Weight
Light
Note: Normal is the factory default setting.
Normal
Heavy
Envelope Weight
Light
Specifies the relative weight of the envelopes loaded in a specific tray
Note: Normal is the factory default setting.
Normal
Heavy
Specifies the relative weight of the rough envelopes loaded in a specific tray
Rough Envelope Weight
Light
Note: Normal is the factory default setting.
Normal
Heavy
Specifies the relative weight of the paper loaded in a specific tray
Letterhead Weight
Light
Note: Normal is the factory default setting.
Normal
Heavy
Preprinted Weight
Specifies the relative weight of the paper loaded in a specific tray
Light
Note: Normal is the factory default setting.
Normal
Heavy
Specifies the relative weight of the paper loaded in a specific tray
Colored Weight
Light
Note: Normal is the factory default setting.
Normal
Heavy
Specifies the relative weight of the paper loaded in a specific tray
Specifies the relative weight of the paper loaded in a specific tray
Light Weight
Light
Heavy Weight
Heavy
Specifies the relative weight of the paper loaded in a specific tray
Rough Weight
Light
Note: Normal is the factory default setting.
Normal
Heavy
Specifies the relative weight of the custom paper type loaded in a specific tray
Custom <x>
Light
Notes:
Normal
Heavy
• Normal is the factory default setting.
• Settings appear only if the custom type is supported.
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Paper Loading menu
Menu item
Description
Determines whether 2-sided printing occurs for all jobs that specify
Recycled as the paper type
Recycled Loading
Duplex
Off
Note: Off is the factory default setting.
Card Stock Loading
Determines whether 2-sided printing occurs for all jobs that specify
Card Stock as the paper type
Duplex
Off
Note: Off is the factory default setting.
Determines whether 2-sided printing occurs for all jobs that specify
Labels as the paper type
Labels Loading
Duplex
Off
Note: Off is the factory default setting.
Determines whether 2-sided printing occurs for all jobs that specify
Vinyl Labels as the paper type
Vinyl Labels Loading
Duplex
Off
Note: Off is the factory default setting.
Bond Loading
Duplex
Determines whether 2-sided printing occurs for all jobs that specify
Bond as the paper type
Off
Note: Off is the factory default setting.
Determines whether 2-sided printing occurs for all jobs that specify
Letterhead as the paper type
Letterhead Loading
Duplex
Off
Note: Off is the factory default setting.
Determines whether 2-sided printing occurs for all jobs that specify
Preprinted as the paper type
Preprinted Loading
Duplex
Off
Note: Off is the factory default setting.
Colored Loading
Determines whether 2-sided printing occurs for all jobs that specify
Colored as the paper type
Duplex
Off
Note: Off is the factory default setting.
Determines whether 2-sided printing occurs for all jobs that specify
Light as the paper type
Light Loading
Duplex
Off
Note: Off is the factory default setting.
Determines whether 2-sided printing occurs for all jobs that specify
Heavy as the paper type
Heavy Loading
Duplex
Off
Note: Off is the factory default setting.
Notes:
• Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is selected from Print
Properties in Windows or the Print dialog in Macintosh.
• If Duplex is selected, then all print jobs are sent through the duplex unit, including 1-sided jobs.
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Menu item
Description
Determines whether 2-sided printing occurs for all jobs that specify
Custom <x> as the paper type
Custom <x> Loading
Duplex
Off
Notes:
• Off is the factory default setting.
• Custom <x> Loading is available only if the custom type is
supported.
Notes:
• Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is selected from Print
Properties in Windows or the Print dialog in Macintosh.
• If Duplex is selected, then all print jobs are sent through the duplex unit, including 1-sided jobs.
Custom Types menu
Menu item
Description
Custom Type <x>
Paper
Associates a paper or specialty media type with a factory default Custom
Type <x>name or a user-defined Custom Name created from the
Embedded Web Server or MarkVisionTM Professional
Card Stock
Transparency
Rough/Cotton
Labels
Vinyl Labels
Envelope
Notes:
• Paper is the factory default setting.
• The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.
Specifies a paper type when the Recycled setting is selected in other menus
Recycled
Paper
Notes:
Card Stock
Transparency
Rough/Cotton
Labels
• Paper is the factory default setting.
• The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.
Vinyl Labels
Envelope
Universal Setup menu
These menu items are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal
Paper Size is a user-defined paper size setting. Itis listedwith theother paper sizesettingsand includes similaroptions,
such as support for duplex printing and printing multiple pages on one sheet.
Menu item
Description
Units of Measure
Inches
Identifies the units of measure
Notes:
Millimeters
• Inches is the US factory default setting.
• Millimeters is the international factory default setting.
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Menu item
Description
Sets the portrait width
Notes:
Portrait Width
3–14 inches
76–360 mm
• If the width exceeds the maximum, the printer uses the maximum
width allowed.
• 8.5 inches is the US factory default setting. Inches can be increased
in 0.01-inch increments.
• 216 mm is the international factory default setting. Millimeters can
be increased in 1-mm increments.
Sets the portrait height
Portrait Height
3–14 inches
Notes:
76–360 mm
• If the height exceeds the maximum, the printer uses the maximum
height allowed.
• 14 inches is the US factory default setting. Inches can be increased in
0.01-inch increments.
• 356 mm is the international factory default setting. Millimeters can
be increased in 1-mm increments.
Feed Direction
Short Edge
Specifies the feed direction if the paper can be loaded in either direction
Notes:
Long Edge
• Short Edge is the factory default setting.
• Long Edge appears only if the longest edge is shorter than the
maximum width supported in the tray.
Bin Setup menu
Menu Item
Description
Specifies the default output bin
Output Bin
Standard Bin
Bin <x>
Note: Standard Bin is the factory default setting.
Configure Bins
Mailbox
Specifies configuration options for output bins
Notes:
Link
• Mailbox is the factory default setting.
• Bins assigned the same name areautomaticallylinked
unless Link Optional is selected.
Mail Overflow
Link Optional
Type Assignment
• The Mailbox setting treats each bin as a separate
mailbox.
• The Link setting links together all available output
bins.
• The Link Optional setting links together all available
output bins except the standard bin and only appears
when at least two optional bins are installed.
• The Type Assignment setting assigns each paper type
to an output bin or linked bin set.
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Menu Item
Description
Specifies an alternate output bin when a designated bin
is full
Overflow Bin
Mailbox
Link
Note: Standard Bin is the factory default setting.
Mail Overflow
Link Optional
Type Assignment
Selects an output bin for each supported paper type
Assign Type/Bin
Plain Paper Bin
Card Stock Bin
Transparency Bin
Recycled Bin
Available selections for each type are:
Disabled
Standard Bin
Bin <x>
Labels Bin
Vinyl Labels Bin
Bond Bin
Note: Standard Bin is the factory default setting.
Envelope Bin
Rough Envelope Bin
Letterhead Bin
Preprinted Bin
Colored Bin
Light Paper Bin
Heavy Paper Bin
Rough/Cotton Bin
Custom <x> Bin
Reports menu
Menu item
Description
Prints a report containing information about paper loaded into trays, installed
memory, the total page count, alarms, timeouts, the printer control panel
language, the TCP/IP address, the status of supplies, the status of the network
connection, and other information
Menu Settings Page
Device Statistics
Prints a report containing printer statistics such as supply information and
details about printed pages
Network Setup Page
Prints a report containing information about the network printer settings, such
as the TCP/IP address information
Note: This menu item appears only for network printers or printers connected
to print servers.
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Menu item
Description
Prints a report containing information about the network printer settings, such
as the TCP/IP address information
Network <x> Setup Page
Notes:
• This menu item is availablewhenmorethanonenetworkoptionisinstalled.
• This menu item appears only for network printers or printers connected to
print servers.
Profiles List
Prints a list of profiles stored in the printer
Prints a report containing NetWare-specific information about the network
settings
NetWare Setup Page
Note: This menu item appears only for printers with an internal print server
installed.
Prints a report in English of all the fonts available for the printer language
currently set in the printer
Print Fonts
PCL Fonts
PostScript Fonts
PPDS
Note: A separate list is available for PCL and PostScript emulations. Each
emulator report contains print samples and information about the language's
available fonts.
Print Directory
Printsa listofalltheresources storedonan optionalflashmemorycardorprinter
hard disk
Notes:
• Job Buffer Size must be set to 100%.
• The optional flash memory or printer hard disk must be installed correctly
and working properly.
Prints a report containing asset information including the printer serial number
and model name. The report contains text and UPC bar codes that can be
scanned into an asset database.
Asset Report
Network/Ports menu
Active NIC menu
Menu item
Description
Notes:
• Auto is the factory default setting.
Active NIC
Auto
<list of available network cards>
• This menu item appears only if an optional network card is installed.
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Standard Network or Network <x> menus
Menu item
Description
Sets the printer to automatically switch to PCL emulation when a print job requires
it, regardless of the default printer language
PCL SmartSwitch
On
Off
Notes:
• On is the factory default setting.
• When the Off setting is used, the printer does not examine incoming data.
• When the Off setting is used, the printer uses PostScript emulation if PS
SmartSwitch is set to On. It uses the default printer language specified in the
Setup menu if PS SmartSwitch is set to Off.
PS SmartSwitch
Sets the printer to automatically switch to PS emulation when a print job requires
it, regardless of the default printer language
On
Off
Notes:
• On is the factory default setting.
• When the Off setting is used, the printer does not examine incoming data.
• WhentheOffsettingisused,theprinterusesPCLemulationifPCLSmartSwitch
is set to On. It uses the default printer language specified in the Setup menu
if PCL SmartSwitch is set to Off.
NPA Mode
Off
Sets the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol
Auto
Notes:
• Auto is the factory default setting.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is updated.
Sets the size of the network input buffer
Network Buffer
Auto
Notes:
3K to <maximum size allowed>
• Auto is the factory default setting.
• The value can be changed in 1K increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
• To increase the maximum size range for the Network Buffer, disable or reduce
the size of the parallel and USB buffers.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is updated.
Sets the printer to process Macintosh binary PostScript print jobs
Mac Binary PS
On
Off
Notes:
• Auto is the factory default setting.
Auto
• The Off setting filters print jobs using the standard protocol.
• The On setting processes raw binary PostScript print jobs.
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Menu item
Description
For descriptions and settings of the network setup menus, see the following:
Std Network Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
NetWare
Net <x> Setup
Reports
Note: The Wireless menu appears only when the printer is connected to a wireless
network.
Network Card
TCP/IP
IPv6
Wireless
Apple Talk
NetWare
Reports menu (under the Network/Ports menu)
The Reports menu item is available from the Network/Ports menu:
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup Reports
Menu item
Description
Print Setup Page
Prints a report containing information about the current network setup
Print NetWare Setup Page
Notes:
• The Setup Page contains information about the network printer settings, such as
the TCP/IP address.
• The NetWare Setup Pagemenu item appears onlyon models thatsupportNetWare
and shows information about NetWare settings.
Network Card menu
This menu is available from the Network/Ports menu:
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup Network Card
Menu item
Description
Lets you view the connection status of the Network Card
View Card Status
Connected
Disconnected
Lets you view the speed of a currently active network card
Lets you view the network addresses
View Card Speed
Network Address
UAA
LAA
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Menu item
Description
Sets the amount of time in seconds that a network print job can take before it
is canceled
Job Timeout
0-225 seconds
Notes:
• 90 seconds is the factory default setting.
• A setting value of 0 disables the timeout.
• If a value of 1–9 is selected, then the setting is saved as 10.
Banner Page
Allows the printer to print a banner page
Off
On
Note: Off is the factory default setting.
TCP/IP menu
Use the following menu items to view or set the TCP/IP information.
Note: This menu is available only for network models or printers attached to print servers.
This menu is available from the Network/Ports menu:
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup TCP/IP
Menu item
Description
Activate
On
Activates TCP/IP
Note: On is the factory default setting.
Off
View Hostname
IP Address
Lets you view the current TCP/IP hostname
Note: This can be changed only from the Embedded Web Server.
Lets you view or change the current TCP/IP Address
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP
settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that
support BOOTP and RARP.
Lets you view or change the current TCP/IP Netmask
Lets you view or change the current TCP/IP Gateway
Netmask
Gateway
Specifies the DHCP address and parameter assignment setting
Enable DHCP
On
Off
Note: On is the factory default setting.
Enable RARP
Specifies the RARP address assignment setting
On
Off
Note: On is the factory default setting.
Enable BOOTP
Specifies the BOOTP address assignment setting
On
Off
Note: On is the factory default setting.
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Menu item
Description
Specifies the Zero Configuration Networking setting
Enable Auto IP
Yes
No
Note: Yes is the factory default setting.
Enables the built-in FTP server, which allows you to send files to the printer using the
File Transfer Protocol.
Enable FTP/TFTP
Yes
No
Note: Yes is the factory default setting.
Enable HTTP Server
Enables the built-in Web server (Embedded Web Server). When this is enabled, the
printer can be monitored and managed remotely using a Web browser.
Yes
No
Note: Yes is the factory default setting.
Lets you view or change the current WINS Server Address
WINS Server Address
Enable DDNS
Lets you view or change the current DDNS setting
Yes
No
Note: Yes is the factory default setting.
Enable mDNS
Lets you view or change the current mDNS setting
Yes
No
Note: Yes is the factory default setting.
DNS Server Address
Lets you view or change the current DNS Server Address
IPv6 menu
Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information.
Note: This menu is available only for network models or printers attached to print servers.
This menu is available from the Network/Ports menu:
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup IPv6
Menu item
Description
Enable IPv6
Enables IPv6 in the printer
On
Off
Note: On is the factory default setting.
Specifies whether the network adapter accepts the automatic IPv6
address configuration entries provided by a router
Auto Configuration
On
Off
Note: On is the factory default setting.
Lets you view the current setting
View Hostname
View Address
Note: These settings can be changed only from the Embedded Web
Server.
View Router Address
Enables DHCPv6 in the printer
Enable DHCPv6
On
Off
Note: On is the factory default setting.
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Wireless menu
Use the following menu items to view or configure the wireless internal print server settings.
Note: This menu is available only for models connected to a wireless network.
This menu is available from the Network/Ports menu:
Network/Ports Network <x> Net <x> Setup Wireless
Menu item
Description
Specifies the network mode
Notes:
Network Mode
Infrastructure
Ad hoc
• Infrastructuremodeletstheprinteraccessanetworkusinganaccess
point.
• Ad hoc is the factory default setting. Ad hoc mode configures the
printer for wireless networking directly between it and a computer.
Compatibility
802.11n
Specifies the wireless standard for the wireless network
802.11b/g
802.11b/g/n
Lets you select an available network for the printer to use
Lets you view the quality of the wireless connection
Choose Network
<list of available networks>
View Signal Quality
View Security Mode
Lets you view the encryption method for the wireless connection.
“Disabled” indicates that the wireless network is not encrypted.
AppleTalk menu
This menu is available from the Network/Ports menu:
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup AppleTalk
Menu item
Description
Activate
Yes
Activates AppleTalk support
Note: Yes is the factory default setting.
No
View Name
View Address
Set Zone
Shows the assigned AppleTalk name
Note: The name can be changed only from the Embedded Web Server.
Shows the assigned AppleTalk address
Note: The address can be changed only from the Embedded Web Server.
Provides a list of AppleTalk zones available on the network
<list of zones available on the
network>
Note: The default setting is the default zone for the network. If no default zone
exists, the zone marked with an * is the default setting.
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NetWare menu
This menu is available from the Network/Ports menu:
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup NetWare
Menu item
Description
Activate
Yes
Activates NetWare support
Note: No is the factory default setting.
No
View Login Name
Print Mode
Lets you view the assigned NetWare login name
Note: This can be changed only from the Embedded Web Server.
Lets you view the assigned NetWare print mode
Note: This can be changed only from the Embedded Web Server.
Lets you view the assigned NetWare network number
Network Number
Note: This can be changed only from the Embedded Web Server.
Select IPX Frame Types
Ethernet 802.2
Enables the Ethernet frame type setting
Note: On is the factory default setting for all menu items.
Ethernet 802.3
Ethernet Type II
Ethernet SNAP
Reduces network traffic by allowing the transfer and acknowledgement of
multiple data packets to and from the NetWare server
Packet Burst
Yes
No
Note: Yes is the factory default setting.
NSQ/GSQ Mode
Specifies the NSQ/GSQ Mode setting
Yes
No
Note: Yes is the factory default setting.
USB menu
Menu item
Description
PCL SmartSwitch
Sets the printer to automatically switch to PCL emulation when a print job received
through a USB port requires it, regardless of the default printer language
On
Off
Notes:
• On is the factory default setting.
• When the Off setting is used, the printer does not examine incoming data.
• When the Off setting is used, the printer uses PostScript emulation if the PS
SmartSwitch setting is On. It uses the default printer language specified in the
Setup menu if the PS SmartSwitch setting is Off.
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Menu item
Description
Sets the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language
PS SmartSwitch
On
Off
Notes:
• On is the factory default setting.
• When the Off setting is used, the printer does not examine incoming data.
• When the Off setting is used, the printer uses PCL emulation if the PCL
SmartSwitch setting is On. It uses the default printer language specified in the
Setup menu if the PCL SmartSwitch setting is Off.
NPA Mode
Sets the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol
On
Off
Auto
Notes:
• Auto is the factory default setting.
• Changing this setting fromtheprintercontrolpanel andthen exiting themenus
causes the printer to restart. The menu selection is updated.
USB Buffer
Sets the size of the USB input buffer
Notes:
Disabled
Auto
3K to <maximum size allowed>
• Auto is the factory default setting.
• The Disabled setting turns off job buffering. Any jobs already buffered on the
disk are printed before normal processing is resumed.
• The USB buffer size value can be changed in 1-K increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether the Resource Save setting is On
or Off.
• To increase the maximum size range for the USB Buffer, disable or reduce the
size of the parallel, serial, and network buffers.
• Changing this setting fromtheprintercontrolpanel andthen exiting themenus
causes the printer to restart. The menu selection is updated.
Mac Binary PS
Sets the printer to process Macintosh binary PostScript print jobs
On
Off
Notes:
• Auto is the factory default setting.
Auto
• The Off setting filters print jobs using the standard protocol.
• The On setting processes raw binary PostScript print jobs.
USB With ENA
ENA Address
Sets the network address, netmask, or gateway information for an external print
server that is attached to the printer using a USB cable.
ENA Netmask
ENA Gateway
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
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Parallel menu
This menu appears only if an optional parallel card is installed.
Menu item
Description
PCL SmartSwitch
Sets the printer to automatically switch to PCL emulation when a print job received
through a parallel port requires it, regardless of the default printer language
On
Off
Notes:
• On is the factory default setting.
• When the Off setting is used, the printer does not examine incoming data.
• When the Off setting is used, the printer uses PostScript emulation if PS
SmartSwitch is set to On. It uses the default printer language specified in the
Setup menu if PS SmartSwitch is set to Off.
Sets the printer to automatically switch to PS emulation when a print job received
through a parallel port requires it, regardless of the default printer language
PS SmartSwitch
On
Off
Notes:
• On is the factory default setting.
• When the Off setting is used, the printer does not examine incoming data.
• When the Off setting is used, the printer uses PCL emulation if PCL SmartSwitch
is set to On. It uses the default printer language specified in the Setup menu if
PCL SmartSwitch is set to Off.
Sets the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol
NPA Mode
On
Off
Auto
Notes:
• Auto is the factory default setting.
• Changingthis settingfromtheprintercontrolpaneland thenexitingthemenus
causes the printer to restart. The menu selection is updated.
Parallel Buffer
Disabled
Sets the size of the parallel input buffer
Notes:
Auto
• Auto is the factory default setting.
• The Disabled setting turns off job buffering. Any jobs already buffered on the
disk are printed before normal processing is resumed.
3K to <max size allowed>
• The parallel buffer size setting can be changed in 1K increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or Off.
• To increase the maximum size range for the Parallel Buffer, disable or reduce
the size of the USB, serial, and network buffers.
• Changingthis settingfromtheprintercontrolpaneland thenexitingthemenus
causes the printer to restart. The menu selection is updated.
Enables bidirectional communication through the parallel port
Advanced Status
On
Off
Notes:
• On is the factory default setting.
• The Off setting disables parallel port negotiation.
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Menu item
Description
Specifies the parallel port protocol
Protocol
Standard
Fastbytes
Notes:
• Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.
• The Standard setting tries to resolve parallel port communication problems.
Determines whether or not the printer honors printer hardware initialization
requests from the computer
Honor Init
On
Off
Notes:
• Off is the factory default setting.
• The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time the
computer is turned on.
Parallel Mode 2
Determines whetherthe parallel portdata is sampledon theleading ortrailingedge
of strobe
On
Off
Notes:
• On is the factory default setting.
• This menu appears only if a standard or optional parallel port is available.
Sets the printer to process Macintosh binary PostScript print jobs
Mac Binary PS
On
Off
Notes:
• Auto is the factory default setting.
Auto
• The Off setting filters print jobs using the standard protocol.
• The On setting processes raw binary PostScript print jobs.
Sets the network address, netmask, or gateway information for an external print
server that is attached to the printer using a parallel cable.
Parallel With ENA
ENA Address
ENA Netmask
Note: This menu item is available only if the printer is attached to an external print
server through a parallel port.
ENA Gateway
Serial <x> menu
This menu appears only if an optional serial card is installed.
Menu item
Description
Sets the printer to automatically switch to PCL emulation when a print job received
through a serial port requires it, regardless of the default printer language
PCL SmartSwitch
On
Off
Notes:
• On is the factory default setting.
• When the Off setting is used, the printer does not examine incoming data.
• When the Off setting is used, the printer uses PostScript emulation if PS
SmartSwitch is set to On. It uses the default printer language specified in the
Setup menu if PS SmartSwitch is set to Off.
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Menu item
Description
Sets the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language
PS SmartSwitch
On
Off
Notes:
• On is the factory default setting.
• When the Off setting is used, the printer does not examine incoming data.
• When the Off setting is used, the printer uses PCL emulation if PCL SmartSwitch
is set to On. It uses the default printer language specified in the Setup menu if
PCL SmartSwitch is set to Off.
NPA Mode
Sets the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol
On
Off
Auto
Notes:
• Auto is the factory default setting.
• When the On setting is used, the printer performs NPA processing. If the data
is not in NPA format, it is rejected as bad data.
• When the Off setting is used, the printer does not perform NPA processing.
• When the Auto setting is used, the printer examines data, determines the
format, and then processes it appropriately.
• Changingthis settingfromtheprintercontrolpaneland thenexitingthemenus
causes the printer to restart. The menu selection is updated.
Sets the size of the serial input buffer
Notes:
Serial Buffer
Disabled
Auto
3K to <maximum size allowed>
• Auto is the factory default setting.
• The Disabled setting turns off job buffering. Any jobs already buffered on the
disk are printed before normal processing is resumed.
• The serial buffer size setting can be changed in 1-K increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or Off.
• To increase the maximum size range for the Serial Buffer, disable or reduce the
size of the parallel, USB, and network buffers.
• Changingthis settingfromtheprintercontrolpaneland thenexitingthemenus
causes the printer to restart. The menu selection is updated.
Serial Protocol
DTR
Selects the hardware and software handshaking settings for the serial port
Notes:
DTR/DSR
XON/XOFF
XON/XOFF/DTR
XON/XOFF/DTRDSR
• DTR is the factory default setting.
• DTR/DSR is a hardware handshaking setting.
• XON/XOFF is a software handshaking setting.
• XON/XOFF/DTR and XON/XOFF/DTR/DSR are combined hardware and
software handshaking settings.
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Menu item
Description
Determines whether or not the printer communicates availability to the computer
Robust XON
On
Off
Notes:
• Off is the factory default setting.
• This menu item applies only to the serial port if Serial Protocol is set to
XON/XOFF.
Specifies the rate at which data can be received through the serial port
Baud
1200
Notes:
2400
4800
• 9600 is the factory default setting.
• 138200, 172800, 230400, and 345600 baud rates are displayed only in the
Standard Serialmenu. Thesesettings do notappear intheSerialOptionor Serial
Option 2 menus.
9600
19200
38400
57600
115200
138200
172800
230400
345600
Data Bits
Specifies the number of data bits that are sent in each transmission frame
7
8
Note: 8 is the factory default setting.
Parity
Even
Sets the parity for serial input and output data frames
Note: None is the factory default setting.
Odd
None
Ignore
Determines whether the printer uses the DSR Signal. DSR is a handshaking signal
used by most serial cables.
Honor DSR
On
Off
Notes:
• Off is the factory default setting.
• The serial port uses DSR to distinguish data sent by the computer from data
createdbyelectricalnoisein the serial cable. Theelectricalnoisecan causestray
characters to print. Select On to prevent stray characters from printing.
• This menu item appears only if Serial RS-232/RS-422 is set to RS 232.
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SMTP Setup menu
Use the following menu to configure the SMTP server.
Menu item
Description
Primary SMTP Gateway
Specifies SMTP server port information
Primary SMTP Gateway Port
Secondary SMTP Gateway
Secondary SMTP Gateway Port
Note: 25 is the default SMTP gateway port. Range is 1-65536.
SMTP Timeout
Specifies the amount of time in seconds before the server stops trying
to send the e-mail
5–30
Note: 30 seconds is the factory default setting.
Specifies a reply address of up to 128 characters in e-mail sent by the
printer
Reply Address
Sets the printer to use SSL for increased security when connecting to the
SMTP server
Use SSL
Disabled
Negotiate
Required
Notes:
• Disabled is the factory default setting for Use SSL.
• When the Negotiate setting is used, your SMTP server determines if
SSL will be used.
SMTP Server Authentication
No authentication required
Login/Plain
Specifies the type of user authentication required
Note: “No authentication required” is the factory default setting.
CRAM-MD5
Digest-MD5
NTLM
Kerberos 5
Device-Initiated E-mail
None
Use Device SMTP Credentials
Device Userid
Specifies what credentials will be used when communicating to the
SMTP server. Some SMTP servers require credentials in order to send e-
mail.
Notes:
Device Password
Kerberos 5 Realm
NTLM Domain
• None is the factory default setting for Device-Initiated E-mail.
• Device Userid and Device Password are used to log in to the SMTP
server when "Use Device SMTP Credentials" is selected.
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Security menu
Miscellaneous menu
Menu item
Description
Limits the number and time frames of failed login attempts from the printer control
panel before all users are locked out
Login Restrictions
Login failures
1-10 (3 attempts)
Failure time frame
1-60 (5 minutes)
Lockout time
Notes:
• “Login failures” specifies the number of failed login attempts before users are
locked out. 3 attempts is the factory default setting.
• “Failuretimeframe”specifiesthetimeframe during whichfailed login attempts
can bemadebeforeusers arelockedout.5minutesisthefactorydefaultsetting.
1-60 (5 minutes)
Panel Login Timeout
1-900 (3 seconds)
Remote Login Timeout
1-120 (10 minutes)
• “Lockout time” specifies how long users are locked out after exceeding the
login failures limit. 5 minutes is the factory default setting.
• “Panel Login Timeout” specifies how long the printer remains idle on the Home
screenbeforeautomaticallylogging theuseroff.3 secondsis thefactorydefault
setting.
• “Remote Login Timeout” specifies how long a remote interface (for example,
the Web page) can remain idle before automatically logging the user off. 10
minutes is the factory default setting.
Confidential Print menu
Menu item
Description
Limits the number of times an invalid PIN can be entered
Max Invalid PIN
Off
2–10
Notes:
• Off is the default setting.
• This menu item appears only if a printer hard disk is installed.
• Once a limit is reached, the jobs for that user name and that PIN are deleted.
Limits the amount of time a confidential job stays in the printer before it is deleted
Job Expiration
Off
Notes:
1 hour
4 hours
• Off is the default setting.
• If the Job Expiration setting is changed while confidential jobs reside on the
printer RAM or printer hard disk, the expiration time for those print jobs does
not change to the new default value.
24 hours
1 week
• If the printer is turned off, all confidential jobs held in printer RAM are deleted.
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Security Audit Log menu
Menu item
Description
Enables an authorized user to export the security log
Export Log
Notes:
• To export the log from the printer control panel, a flash drive must be attached
to the printer.
• From the Embedded Web Server, the log can be downloaded to a computer.
Specifies whether audit logs are deleted
Delete Log
Delete now
Note: Delete Now is the factory default setting.
Do not delete
Specifies whether and how the audit logs are created
Configure Log
Enable Audit
Notes:
Yes
• Enable audit determines if events are recorded in the secure audit log and
No
remote syslog. No is the factory default setting.
Enable Remote Syslog
• Enable remote syslog determines if logs are being sent to a remote server. No
is the factory default setting.
Yes
No
• Remote syslog facility determines the value used to send logs to the remote
syslog server. 4 is the factory default setting.
Remote Syslog Facility
0-23
• With the security audit log activated, the severity value of each event is
recorded. 4 is the factory default setting.
Severity of events to log
0-7
Set Date/Time menu
Menu item
Description
Lets you view the current date and time settings for the printer
Note: Date/Time is set in YYYY-MM-DD HH:MM format.
View Date/Time
Set Date/Time
<input date/time>
Time Zone
Note: GMT is the factory default setting.
<list of time zones>
Observe DST
Note:On is the factory default setting and uses the applicable Daylight Saving Time
associated with the Time Zone setting.
On
Off
Enable NTP
Enables Network Time Protocol, which synchronizes the clocks of devices on a
network
On
Off
Note: On is the factory default setting.
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Settings menu
General Settings menu
Menu item
Description
Sets the language of the text appearing on the display
Display Language
English
Note: All languages may not be available for all printers.
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Minimizes the use of energy, paper, or specialty media
Eco-Mode
Off
Notes:
Energy
Energy/Paper
Paper
• Off is the factory default setting. Off resets the printer to its
factory default settings.
• The Energy setting minimizes the power used by the printer.
Performance may be affected but not print quality.
• Paper minimizes the amount of paper and specialty media
needed for a print job. Performance may be affected but not
print quality.
• Energy/Paper minimizes the use of power and of paper and
specialty media.
Quiet Mode
Reduces the amount of noise produced by the printer
Off
On
Notes:
• Off is the factory default setting.
• Onconfigurestheprintertoproduceaslittlenoiseaspossible.
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Menu item
Description
Instructs the printer to run the setup wizard
Notes:
Run Initial setup
Yes
No
• Yes is the factory default setting.
• After completing the setup wizard by selecting Done at the
Country select screen, the default becomes No.
Paper Sizes
US
Notes:
• Initial setting is determined by your Country selection in the
initial setup wizard.
Metric
• Changing this setting also changes the Units of Measurement
setting in the Universal Setup menu and the default for each
input source in the Paper Size/Paper Type menu.
Output Lighting
Normal/Standby Mode
• Bright
Sets the amount of light from an optional output bin
Notes:
• In Normal/Standby Mode, the factory default is Bright.
• In Power Saver Mode, the factory default is Dim.
• Dim
• Off
Power Saver
• Bright
• Dim
• Off
Sets an alarm to sound when the printer requires operator
intervention
Alarms
Alarm Control
Cartridge Alarm
Staple Alarm
Available selections for each alarm type are:
Off
Single
Continuous
Notes:
• Single is the factory default setting for Alarm Control. Single
sounds three quick beeps.
• Off is the factory default setting for Cartridge Alarm and
Staple Alarm. Off means no alarm will sound.
• Continuous repeats three beeps every 10 seconds.
• Staple Alarm is available only when the finisher is installed.
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Menu item
Description
Sets the amount of time the printer waits after a job is printed
before it goes into a reduced power state
Timeouts
Power Saver
1–240 min
Notes:
• 30 minutes is the factory default setting.
• Lowersettingsconservemoreenergy, butmayrequirelonger
warm-up times.
• Select the lowest setting if the printer shares an electrical
circuit with room lighting or you notice lights flickering in the
room.
• Select a high setting if the printer is in constant use. Under
most circumstances, this keeps the printer ready to print with
minimum warm-up time.
Sets the amount of time in seconds the printer waits before
Timeouts
returning the printer display to a Readystate
Screen Timeout
15–300 sec
Note: 30 seconds is the factory default setting.
Timeouts
Sets the amount of time in seconds the printer waits to receive an
end-of-job message before canceling the remainder of the print
job
Print Timeout
Disabled
1–255 sec
Notes:
• 90 seconds is the factory default setting.
• When the timer expires, any partially printed page still in the
printer is printed, and then the printer checks to see if any
new print jobs are waiting.
• Print Timeout is available only when using PCL emulation.
This setting has no effect on PostScript emulation print jobs.
Timeouts
Sets the amount of time in seconds the printer waits for additional
data before canceling a print job
Wait Timeout
Disabled
Notes:
15–65535 sec
• 40 seconds is the factory default setting.
• Wait Timeout is available only when the printer is using
PostScript emulation. This setting has no effect on PCL or
PPDS emulation print jobs.
Lets the printer automatically continue printing from certain
offline situations when not resolved within the specified time
period
Print Recovery
Auto Continue
Disabled
Note: Disabled is the factory default setting.
5–255 sec
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Menu item
Description
Specifies whether the printer reprints jammed pages
Print Recovery
Jam Recovery
Notes:
Auto
On
• Auto is the factory default setting. The printer reprints
jammed pages unless thememoryrequired tohold thepages
is needed for other printer tasks.
Off
• On sets the printer to always reprint jammed pages.
• Off sets the printer to never reprint jammed pages.
Print Recovery
Lets theprintersuccessfullyprintapagethatmaynothaveprinted
otherwise
Page Protect
Off
On
Notes:
• Off isthefactorydefaultsetting. Off prints a partialpagewhen
there is not enough memory to print the whole page.
• On sets the printer to process the whole page so that the
entire page prints.
Returns the printer settings to the factory default settings
Factory Defaults
Do Not Restore
Restore Now
Notes:
• Do Not Restore is the factory default setting. Do Not Restore
keeps the user-defined settings.
• Restore Now returns all printer settings to the factory default
settings except Network/Ports menu settings. All downloads
storedin RAMaredeleted. Downloadsstoredin flashmemory
or on a printer hard disk are not affected.
Sets a pre-configured or customized message to appear on the
display beside Ready
Custom Home Message
Off
IP Address
Hostname
Notes:
• Off is the factory default setting.
• IP address and Hostname are pre-configured messages.
Contact Name
Location
• Contact Name, Location, Zero Configuration Name, and
Custom Text 1 are messages that can be customized by a
system support person.
Zero Configuration Name
Custom Text 1
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Setup menu
Menu item
Description
Sets the default printer language
Notes:
Printer Language
PCL Emulation
PS Emulation
• PCL emulation uses a PCL interpreter for processing print
jobs.PostScriptemulationusesaPSinterpreterforprocessing
print jobs.
PPDS Emulation
• PCL is the factory default printer language.
• Setting a printer language as the default does not prevent a
software program from sending print jobs that use another
printer language.
Print Area
Normal
Sets the logical and physical printable area
Notes:
Whole Page
• This menu does not appear if Edge to Edge is enabled in the
printer Setup menu.
• Normal is the factory default setting. When attempting to
print data in the non-printable area defined by the Normal
setting, the printer clips the image at the boundary.
• The Whole Page setting allows the image to be moved into
the non-printable area defined by the Normal setting, but the
printer will clip the image at the Normal setting boundary.
• The Whole Page setting only affects pages printed using a
PCL 5e interpreter. This setting has no effect on pages printed
using the PCL XL or PostScript interpreter.
Download Target
Sets the storage location for downloads
Notes:
RAM
Flash
• RAM is the factory default setting.
• Storing downloads in flash memory places them in
permanent storage. Downloads remain in flash memoryeven
when the printer is turned off.
• Storing downloads in RAM is temporary.
• This menu appears only if a flash option is installed.
Specifies how the printer handles temporary downloads, such as
fonts and macros stored in RAM, when the printer receives a job
that requires more memory than is available
Resource Save
On
Off
Notes:
• Off is the factory default setting. Off sets the printer to retain
the downloads only until memory is needed. Downloads are
deleted in order to process print jobs.
• The On setting retains the downloads during language
changes and printer resets. If the printer runs out of memory,
38 Memory Fullappears, and downloads arenot deleted.
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Menu item
Description
Specifies the order in which held and confidential jobs are printed
when Print All is selected
Print All Order
Alphabetical
Oldest First
Notes:
Newest First
• Alphabetical is the factory default setting.
• Print jobs always appear in alphabetical order on the printer
control panel.
Finishing menu
Menu item
Description
Specifies whether duplex (2-sided) printing is set as the default for all print jobs
Sides (Duplex)
1 sided
Notes:
2 sided
• 1 sided is the factory default setting.
• To set 2-sided printing from the software program: for Windows users, click
File Print, and then click Properties, Preferences, Options, or Setup; for
Macintosh users, choose File > Print, and then adjust the settings from the
Print dialog and pop-up menus.
Defines the way duplexed pages are bound and how the printing on the back of
the page is oriented in relation to the printing on the front of the page
Duplex Binding
Long Edge
Short Edge
Notes:
• Long Edge is the factory default setting.
• Long Edge specifies that binding be placed on the left edge of portrait pages
and the top edge of landscape pages.
• Short Edge specifies that binding be placed on the top edge of portrait pages
and the left edge of landscape pages.
Specifies a default number of copies for each print job
Copies
1–999
Note: 1 is the factory default setting.
Specifies whether blank pages are inserted in a print job
Blank Pages
Do Not Print
Print
Note: Do Not Print is the factory default setting.
Stacks the pages of a print job in sequence when printing multiple copies
Collate
Off (1,1,1,2,2,2)
On (1,2,1,2,1,2)
Notes:
• Off is the factory default setting. No pages will be collated.
• The On setting stacks the print job sequentially.
• Both settings print the entire job the number of times specified by the Copies
menu setting.
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Menu item
Description
Specifies whether blank separator sheets are inserted
Notes:
Separator Sheets
None
Between Copies
Between Jobs
Between Pages
• None is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collation is set to On. If Collation is set to Off, a blank page is inserted between
each set of printed pages, such as after all page 1's and after all page 2's.
• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of the print job. This
setting is useful when printing transparencies or inserting blank pages in a
document for notes.
Separator Source
Tray <x>
Specifies the paper source for separator sheets
Notes:
Multi-Purpose Feeder
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, Configure MP must be set to Cassette in order for
Multi-Purpose Feeder to appear as a menu setting.
Specifies that multiple-page images be printed on one side of a sheet of paper
N-up (pages-side)
Off
Notes:
2-Up
3-Up
4-Up
6-Up
9-Up
12-Up
16-Up
• Off is the factory default setting.
• The number selected is the number of page images that will print per side.
Specifies the positioning of multiple-page images when using N-up (pages-sides)
N-up Ordering
Horizontal
Notes:
Reverse Horizontal
Reverse Vertical
Vertical
• Horizontal is the factory default setting.
• Positioning depends on the number of images and whether the images are in
portrait or landscape orientation.
Orientation
Auto
Specifies the orientation of a multiple-page sheet
Note: Auto is the factory default setting. The printer chooses between portrait and
Landscape
Portrait
landscape.
Prints a border around each page image when using N-up (pages-sides)
N-up Border
None
Note: None is the factory default setting.
Solid
Specifies whether print jobs are stapled
Staple Job
Off
On
Notes:
• This menu item is available only when the Staple Finisher is installed.
• Off is the factory default setting. Print jobs are not stapled.
• Envelopes are not stapled.
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Menu item
Description
Stacks copies or print jobs into staggered sets in an output bin
Offset Pages
None
Notes:
Between Jobs
Between Copies
• This menu item appears only when the Staple Finisher is installed.
• None is the factory default setting. No pages are offset during the print job.
• Between Jobs offsets each print job.
• Between Copies offsets each copy of a print job.
Quality menu
Menu item
Description
Specifies the printed output resolution
Print Resolution
300 dpi
Note: 600 dpi is the factory default setting. The printer driver default is 1200 IQ.
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Enhances the printed quality of small fonts and graphics
Pixel Boost
Off
Notes:
Fonts
• Off is the factory default setting.
• Fonts applies this setting only to text.
• Horizontally darkens horizontal lines of text and images.
• Vertically darkens vertical lines of text and images.
• Both Directions darkens horizontal and vertical lines on text and images.
Horizontally
Vertically
Both Directions
Toner Darkness
Lightens or darkens the printed output
1–10
Notes:
• 8 is the factory default setting.
• Selecting a smaller number can help conserve toner.
Enables aprintmodepreferablefor filessuchas architecturaldrawings,maps,electrical
circuit diagrams, and flow charts
Enhance Fine Lines
On
Off
Notes:
• Off is the factory default setting.
• To set Enhance Fine Lines using the Embedded Web Server, type the network
printer IP address in a browser window.
Gray Correction
Adjusts the gray value of printed output
Auto
Off
Note: Auto is the factory default setting.
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Menu item
Description
Adjusts or darkens printed output and conserves toner
Notes:
Brightness
-6 to +6
• 0 is the factory default setting.
• A negative value will darken text, images, and graphics. A positive value will
lighten them and conserve toner.
Adjusts the degree of difference between levels of gray in printed output
Contrast
0–5
Notes:
• 0 is the factory default setting.
• Higher settings show more difference between levels of gray.
Utilities menu
Menu item
Description
Format Flash
Formats the flash memory. Flash memory refers to the memory added by installing
a flash memory option card in the printer.
Yes
No
Warning—Potential Damage: Do not turn off the printer while the flash memory
is formatting.
Notes:
• A flash memory option card must be installed in the printer and operating
properly for this menu item to be available. The flash memory option card must
not be Read/Write or Write protected.
• Selecting Yes deletes all data stored in flash memory.
• No cancels the format request.
Defragment Flash
Prepares the flash memory to receive new data by retrieving lost storage space
Yes
No
Warning—Potential Damage: Do not turn off the printer while the flash memory
is defragmenting.
Notes:
• A optional flash memory card must be installed in the printer and operating
properly for this menu item to be available. The flash memory card must not
be Read/Write or Write protected or defective.
• No cancels the defragment request.
• Selecting Yes reformats the flash memory after transferring all downloads to
regular printer memory. When formatting is complete, the downloads are
loaded back into flash memory.
Assists in isolating the source of a print job problem
Hex Trace
Activate
Notes:
• When Activate is selected, all data sent to the printer is printed in hexadecimal
and character representation and control codes are not executed.
• To exit or deactivate Hex Trace, turn the printer off or reset the printer.
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Menu item
Description
Provides an estimate of the percentage coverage of black on a page. The estimate
is printed on a separate page at the end of each print job.
Coverage Estimator
Off
On
Note: Off is the factory default setting.
Adjusts the contrast lighting of the display
Notes:
LCD Contrast
1–10
• 5 is the factory default setting.
• A higher setting makes the display appear lighter.
• A lower setting makes the display appear darker.
LCD Brightness
Adjusts the brightness of the backlight on the display
1–10
Notes:
• 5 is the factory default setting.
• A higher setting makes the display appear lighter.
• A lower setting makes the display appear darker.
XPS menu
Menu item
Description
Prints a page containing information on errors, including XML markup errors
Print Error Pages
Off
On
Note: Off is the factory default setting.
PDF menu
Menu item
Description
Scales page content to fit the selected paper size
Scale to Fit
Yes
No
Note: No is the factory default setting.
Prints annotations in a PDF
Annotations
Do Not Print
Print
Note: Do Not Print is the factory default setting.
PostScript menu
Menu item
Description
Prints a page containing the PostScript error
Print PS Error
On
Off
Note: Off is the factory default setting.
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Menu item
Description
Establishes the font search order
Notes:
Font Priority
Resident
Flash
• Resident is the factory default setting.
• A formatted optional flash memory card must be installed in the printer
and operating properly for this menu item to be available.
• The optional flash memory card cannot be Read/Write, Write, or password
protected.
• Job Buffer Size must not be set to 100%.
PCL Emul menu
Menu item
Description
Specifies the set of fonts available
Font Source
Resident
Download
Flash
Notes:
• Resident is the factory default setting. It shows the factory default set of
fonts downloaded into RAM.
All
• Download appears only if downloaded fonts exist. It shows all the fonts
downloaded into RAM.
• Flash appears only if an optional flash memory card containing fonts is
installed.
• An optional flash memory card must be properly formatted and cannot be
Read/Write, Write, or password protected.
• All shows all fonts available to any option.
Font Name
Lets you view or change the setting from a selection list
<list of fonts>
Lets you view or change the setting from a selection list
Symbol Set
<list of symbol sets>
Changes the point size for scalable typographic fonts
Notes:
PCL Emulation Settings
Point Size
1.00–1008.00
• 12 is the factory default setting.
• Point Size refers to the height of the characters in the font. One point equals
approximately 1/72 of an inch.
• Point sizes can be increased or decreased in 0.25-point increments.
Specifies the font pitch for scalable monospaced fonts
Notes:
PCL Emulation Settings
Pitch
0.08–100
• 10 is the factory default setting.
• Pitch refers to the number of fixed-space characters per inch (cpi).
• Pitch can be increased or decreased in 0.01-cpi increments.
• For nonscalable monospaced fonts, the pitch appears on the display but
cannot be changed.
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Menu item
Description
Specifies the orientation of text and graphics on the page
PCL Emulation Settings
Orientation
Notes:
Portrait
Landscape
• Portrait is the factory default setting.
• Portrait prints text and graphics parallel to the short edge of the page.
• Landscape prints text and graphics parallel to the long edge of the page.
Specifies the number of lines that print on each page
PCL Emulation Settings
Lines per Page
Notes:
1–255
• 60 is the US factory default setting. 64 is the international factory default
setting.
• The printer sets the amount of space between each line based on the Lines
per Page, Paper Size, and Orientation settings. Select the desired Paper Size
and Orientation before setting Lines per Page.
PCL Emulation Settings
A4 Width
Sets the printer to print on A4-size paper
Notes:
198 mm
203 mm
• 198 mm is the factory default setting.
• The 203-mm setting sets the width of the page to allow the printing of
eighty 10-pitch characters.
Specifies whether the printer automatically performs a carriage return (CR) after
a line feed (LF) control command
PCL Emulation Settings
Auto CR after LF
On
Off
Note: Off is the factory default setting.
PCL Emulation Settings
Specifies whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command
Auto LF after CR
On
Off
Note: Off is the factory default setting.
Tray Renumber
Configures the printer to work with printer software or programs that use
different source assignments for trays, drawers, and feeders
Assign MP Feeder
Off
Notes:
None
0–199
Assign Tray <x>
• Off is the factory default setting.
• None is not an available selection. It is displayed only when it is selected by
the PCL 5 interpreter.
Off
None
0–199
• None ignores the Select Paper Feed command.
• 0–199 allows a custom setting to be assigned.
Assign Manual Paper
Off
None
0–199
Assign Man Env
Off
None
0–199
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Menu item
Description
Lets you view the factory default setting assigned to each tray, drawer, or feeder
Tray Renumber
View Factory Def
Notes:
Multipurpose feeder default = 8
• The printer supports one standard 250-sheet tray and can have only one
optional drawer installed, either the 250- or 550-sheet drawer. Therefore,
only Tray 1 and Tray 2 of the Tray values apply to your printer
Tray 1 default = 1
Tray 2 default = 4
Tray 3 default = 5
Tray 4 default = 20
• The factory default settings appear even if the source is not installed.
Tray 5 default = 21
Envelope default = 6
Manual paper default = 2
Manual envelope default = 3
Returns all tray, drawer, and feeder assignments to the factory default settings
Tray Renumber
Restore Defaults
Yes
No
PPDS menu
Menu item
Description
Orientation
Portrait
Sets the orientation of the text and graphics on the page
Notes:
Landscape
• Portrait is the factory default setting.
• Settings are duplicated in the PCL Emulation menu.
Sets the number of lines that print on each page
Notes:
Lines per Page
1–255
• 64 is the factory default setting.
• The printersets the amount of space between each line based on the Lines
per Page, Paper Size, and Orientation settings. Select the desired Paper
Size and Orientation before setting Lines per Page.
Lines per Inch
Sets the number of lines that print per inch
0.25–30.00
Notes:
• 6 is the factory default setting.
• Lines per Inch can be increased or decreased in 0.25-inch increments
Sets the logical and physical printable area of the page
Page Format
Print
Notes:
Whole
• Print is the factory default setting. Print data maintains its position with
respect to edge of the paper.
• When Whole is selected, document margins are calculated from the top
left corner of the physical edge of the page.
• Printing does not occur outside the printable area.
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Menu item
Description
Specifies a default character set for PPDS print jobs
Character Set
1
2
Notes:
• 2 is the factory default setting. Character Set 2 is composed of printable
characters and symbols used in non-US English languages.
• When Characters Set 1 is selected, values given to the printer are
interpreted as printer commands.
Replaces a missing font with a similar font
Best Fit
On
Note: On is the factory default setting. If the requested font is not found, the
Off
printer will use a similar font.
Configures the printer to work with printer software or programs that use
different source assignments for trays, drawers, and feeders
Tray 1 Renumber
Off
Tray 2
Notes:
• Off is the factory default setting.
• Tray 2 is displayed only when it is installed.
Auto CR after LF
Specifies whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command
On
Off
Notes:
• Off is the factory default setting.
• Settings are duplicated in the PCL Emulation menu.
Auto LF after CR
Specifies whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command
On
Off
Notes:
• Off is the factory default setting.
• Settings are duplicated in the PCL Emulation menu.
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HTML menu
Menu item
Description
Intl CG Times
Intl Courier
Intl Univers
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Sets the default font for HTML documents
Font Name
Antique Olive
Apple Chancery
Arial MT
Notes:
• The Times font will be used in HTML documents that do not specify a
font.
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
• The following fonts appear only if the appropriate DBCS font card is
installed: HG-GothicB, MSung-Light, MD_DotumChe, and MingMT-
Light.
Optima
Courier
Oxford
Eurostile
Palatino
Garamond
Geneva
StempelGaramond
Taffy
Gill Sans
Times
Goudy
Helvetica
Hoefler Text
TimesNewRoman
Univers
Zapf Chancery
Menu item
Description
Font Size
Sets the default font size for HTML documents
1–255 pt
Notes:
• 12 pt is the factory default setting.
• Font size can be increased in 1-point increments.
Scales the default font for HTML documents
Scale
1–400%
Notes:
• 100% is the factory default setting.
• Scaling can be increased in 1% increments.
Sets the page orientation for HTML documents
Orientation
Portrait
Note: Portrait is the factory default setting.
Landscape
Sets the page margin for HTML documents
Margin Size
8–255 mm
Notes:
• 19 mm is the factory default setting.
• Margin size can be increased in 1-mm increments.
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Menu item
Description
Specifies whether to print backgrounds on HTML documents
Backgrounds
Do Not Print
Print
Note: Print is the factory default setting.
Image menu
Menu item
Description
Selects the optimal paper size, scaling, and orientation
Auto Fit
On
Notes:
Off
• On is the factory default setting.
• The On setting overrides scaling and orientation settings for some images.
Inverts bi-tonal monochrome images
Invert
On
Notes:
Off
• On is the factory default setting.
• The font size can be increased in 1-point increments.
• This setting does not apply to GIF or JPEG images.
Scaling
Scales the image to fit the selected paper size
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Notes:
• Best Fit is the factory default setting.
• When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Fit Width
Sets the image orientation
Orientation
Portrait
Note: Portrait is the factory default setting.
Landscape
Rev Portrait
Rev Landscape
Help menu
The Help menu consists of Help pages that are stored in the printer as PDFs. They contain reference information
about using the printer and performing tasks. You may select to print each one individually, or select Print all
guidesto print all of them at one time.
English, French, German, and Spanish translations are stored in the printer. Other translations are available on the
Software and Documentation CD.
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Maintaining the printer
Periodically, certain tasks are required to maintain optimum print quality.
Cleaning the exterior of the printer
1 Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
2 Remove paper from the standard exit bin.
3 Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of
the printer.
4 Wipe only the outside of the printer, making sure to include the standard exit bin.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5 Make sure the paper support and standard exit bin are dry before beginning a new print job.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until
you are ready to use them.
Do not expose supplies to:
• Direct sunlight
• Temperatures above 35°C (95°F)
• High humidity above 80%
• Salty air
• Corrosive gases
• Heavy dust
Conserving supplies
There are some settings you can change from the printer control panel that will help you conserve toner and paper.
For more information, see “Supplies menu,” “Quality menu,” and “Finishing menu.”
If you need to print several copies, you can conserve supplies by printing the first copy and checking it for accuracy
before printing the remaining copies.
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Checking the status of supplies
A message appears on the display when a replacement supply item is needed or when maintenance is required.
Checking the status of supplies from the printer control panel
1 Make sure the printer is on and Readyappears.
2 From the printer control panel, press the up or down arrow button until Status/Suppliesappears, and
then press
.
3 Press the up or down arrow button until View suppliesappears, and then press
.
The status of each supply appears.
Checking the status of supplies from a network computer
Note: The computer must be connected to the same network as the printer.
1 Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in
the TCP/IP section.
2 Click Device Status. The Device Status page appears, displaying a summary of supply levels.
Ordering supplies
Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper.
Printer attached to a network
1 Type your printer IP address in your Web browser to launch the Dell Configuration Web Tool.
Printer attached locally to a computer
1 Click
or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 Click Dell Printer Supplies Reorder Application.
The Order Toner Cartridges window opens.
6 Choose your printer model from the list.
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7 Enter your Dell printer Service Tag number.
Note: Your Service Tag number is located inside the front cover of your printer.
8 Click Visit Dell's cartridge ordering website.
Replacing supplies
Replacing the toner cartridge
When 88 Cartridge lowappears, or when you experience faded print, remove the toner cartridge. Firmly shake
it side-to-side and front-to-back several times to redistribute the toner, and then reinsert it and continue printing.
When shaking the cartridge no longer improves the print quality, replace the toner cartridge.
Note: You can check to see approximately how much toner is left in your cartridge by printing a menu settings page.
To replace the toner cartridge:
1 Open the front door by pressing the button on the left side of the printer and lowering the door.
2
1
2 Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle.
1
2
3
3 Unpack the new toner cartridge.
Warning—Potential Damage: When replacing a toner cartridge, do not leave the photoconductor kit exposed
to direct light for an extended period of time. Extended light exposure can cause print quality problems.
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4 Rotate the cartridge in all directions to distribute the toner.
5 Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the
photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly
installed.
6 Close the front door.
Replacing the photoconductor kit
The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC
Kit life warningor 84 Replace PC Kiton the display. You can also see the status of the photoconductor
kit by printing a menu settings page.
When 84 PC Kit life warningor 84 Replace PC Kitfirst appears, you should immediately order a new
photoconductor kit. While the printer may continue to function properly after the photoconductor kit has reached
its official end-of-life, print quality significantly decreases.
Note: The photoconductor kit is one item only.
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1 Open the front door by pressing the button on the left side of the printer and lowering the front door.
2 Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge
handle.
Note: The photoconductor kit and toner cartridge form a unit.
Place the unit on a flat, clean surface.
3 Press the button on the base of the photoconductor kit. Pull the toner cartridge up and out using the handle.
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4 Unpack the new photoconductor kit. Be careful not to touch the photoconductor drum.
5 Insert the toner cartridge into the photoconductor kit by aligning the rollers onthe toner cartridge withthe tracks.
Push the toner cartridge until it clicks into place.
6 Install the unit into the printer by aligning the arrows on the guides of the unit with the arrows in the printer.
Push the unit as far as it will go.
7 After you replace the photoconductor kit, reset the photoconductor counter. To reset the counter, see the
instruction sheet that came with the new photoconductor kit.
Warning—Potential Damage: Resetting the photoconductor counter without replacing the photoconductor
may damage your printer and void your warranty.
8 Close the front door.
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Recycling Dell products
To return Dell products for recycling:
2 Select your country from the list.
3 Follow the instructions on the computer screen.
Moving the printer
Before moving the printer
Remove all printer options before moving the printer.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the
same time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer
warranty.
Moving the printer to another location
The printer and options can be safely moved to another location by following these precautions:
• Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart
used to move the options must have a surface able to support the dimensions of the options.
• Keep the printer in an upright position.
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Administrative support
Using the Embedded Web Server
If the printer is installed on a network, the Embedded Web Server is available for a range of functions including:
• Viewing a virtual display of the printer control panel
• Checking the status of the printer supplies
• Configuring printer settings
• Configuring network settings
• Viewing reports
To access the Embedded Web Server, type the printer IP address into the address field of your Web browser.
Checking the device status
From the Device Status page of the Embedded Web Server, it is possible to see tray settings, the level of toner in the
toner cartridge, the percentage of life remaining in the photoconductor kit, and capacity measurements of certain
printer parts. To access the device status:
1 Type the printer IP address in the address field of your Web browser.
Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in
the TCP/IP section.
2 Click the Device Status tab.
Setting up e-mail alerts
You can have the printer send you an e-mail when the supplies are getting low or when the paper needs to be
changed, added, or unjammed.
To set up e-mail alerts:
1 Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address
in the TCP/IP section.
2 Click Settings.
3 Under Other Settings, click E-mail Alert Setup.
4 Select the items for notification, and type in the e-mail addresses.
5 Click Submit.
Note: See your system support person to set up the e-mail server.
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Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the
printer, the network, and supplies.
To view reports from a network printer:
1 Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address
in the TCP/IP section.
2 Click Reports, and then click the type of report you want to view.
Adjusting Power Saver
Available settings range from 1–240 minutes. The factory default setting is 30 minutes.
To increase or decrease the number of minutes before the printer enters Power Saver mode, do one of the following:
Using the Embedded Web Server
1 Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address
in the TCP/IP section.
2 Click Settings, and then click General Settings.
3 Click Timeouts.
4 In the Power Saver box, increase or decrease the number of minutes you want the printer to wait before it enters
Power Saver mode.
5 Click Submit.
Using the printer control panel
1 Make sure the printer is on and Readyappears.
2 Press
3 Press the up or down arrow button until Settingsappears, and then press
4 Press the up or down arrow button until General Settingsappears, and then press
5 Press the up or down arrow button until Timeoutsappears, and then press
.
.
.
.
6 Press the up or down arrow button until Power Saverappears, and then press
7 Press the up or down arrow button to increase or decrease the number of minutes before the printer enters Power
Saver mode, and then press
.
.
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Restoring the factory default settings
If you want to retain a list of the current menu settings for reference, then print a menu settings page before you
restore the factory default settings. For more information, see “Printing a menu settings page” on page 37.
Warning—Potential Damage: Restore Now returns most printer settings to the original factory default settings.
Exceptions includethedisplaylanguage, customsizes andmessages, andNetwork/Port menu settings. All downloads
stored in RAM are deleted. Downloads stored in flash memory are unaffected.
1 From the printer control panel, press
.
2 Press the down arrow button until Settingsappears, and then press
.
3 Press the down arrow button until General Settingsappears, and then press
4 Press the down arrow button until Factory Defaultsappears, and then press
.
.
5 Press the down arrow button until Restore Nowappears, and then press
.
Wait for Submitting selectionto appear momentarily, followed by Restoring Factory
Defaults, before the printer returns to Ready.
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Clearing jams
Jam error messages appear on the control panel display and include the area of the printer where the jam occurred.
When there is more than one jam, the number of jammed pages is displayed.
Avoiding jams
The following hints can help you avoid jams.
Paper tray recommendations
• Make sure the paper lies flat in the tray.
• Do not remove trays while the printer is printing.
• Do not load trays, the multipurpose feeder, or the envelope feeder while the printer is printing. Load them prior
to printing, or wait for a prompt to load them.
• Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
• Make sure the guides in the paper trays, multipurpose feeder, or envelope feeder are properly positioned and
are not pressing too tightly against the paper or envelopes.
• Push all trays in firmly after loading paper.
Paper recommendations
• Use only recommended paper or specialty media. For more information, see “Paper types and weights supported
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Make sure all sizes and types are set correctly in the printer control panel menus.
• Store paper per the manufacturer's recommendations.
Envelope recommendations
• To reduce wrinkling, use the Envelope Enhance menu in the Paper menu.
• Do not feed envelopes that:
– Have excessive curl or twist
– Have windows, holes, perforations, cutouts, or embossing
– Have metal clasps, string ties, or folding bars
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed or closed position
– Have bent corners
– Have rough, cockle, or laid finishes
– Are stuck together or damaged in any way
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Understanding jam numbers and locations
When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove
trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper
path and then press
.
Jam numbers
200–203, 230
231–239
241–245
250
Area
Printer
Optional external duplex unit
Paper trays
Multipurpose feeder
Envelope feeder
Optional output bins
Staple finisher
Staple cartridge
260
271–279
280–282
283
200 paper jam
1 Push the release latch, and then lower the multipurpose feeder door.
2 Push the release latch, and then open the front cover.
4
3
2
1
3 Lift and pull the toner cartridge out of the printer.
Warning—Potential Damage: Do not touch the photoconductor drum on the underside of the cartridge. Use
the cartridge handle whenever you are holding the cartridge.
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4 Place the toner cartridge aside on a flat, smooth surface.
Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods.
Warning—PotentialDamage: The jammed paper maybe coveredwithunfusedtoner whichcanstain garments
and skin.
5 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Note: If the paper is not easy to remove, then open the rear door and remove the paper from there.
6 Align and reinstall the toner cartridge.
7 Close the front cover.
8 Close the multipurpose feeder door.
9 Press
.
201 paper jam
1 Push the release latch, and then lower the multipurpose feeder door.
2 Push the release latch, and then open the front cover.
4
3
2
1
3 Lift and pull the toner cartridge out of the printer.
Warning—Potential Damage: Do not touch the photoconductor drum on the underside of the cartridge. Use
the cartridge handle whenever you are holding the cartridge.
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4 Place the toner cartridge aside on a flat, smooth surface.
Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods.
Warning—PotentialDamage: The jammed paper maybe coveredwithunfusedtoner whichcanstain garments
and skin.
5 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Note: If the paper is not easy to remove, then open the rear door and remove the paper from there.
6 Align and reinstall the toner cartridge.
7 Close the front cover.
8 Close the multipurpose feeder door.
9 Press
.
202 and 203 paper jams
If the paper is exiting the printer, then pull the paper out, and then press
.
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If the paper is not exiting the printer:
1 Pull down the top rear door.
2 Slowly remove the jammed paper to avoid tearing it.
3 Close the top rear door.
4 Press
.
230 paper jam
Rear paper jams
1 Remove the standard tray from the printer.
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2 Pull down the bottom rear door.
3 Push the tab down.
4 Remove the jammed paper.
5 Close the bottom rear door.
6 Insert the standard tray.
7 Press
.
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Front paper jams
1 Remove the standard tray from the printer.
2 Push the tab down.
1
2
3 Remove the jammed paper.
4 Insert the standard tray.
5 Press
.
231–239 paper jams (optional external duplex unit)
Rear paper jams
1 Push in and hold the latch while pulling up the rear duplex door.
2
1
2 Remove the jammed paper.
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3 Close the rear duplex door.
4 Press
.
Front paper jams
1 Remove the standard tray from the printer.
2 Remove the duplex jam access tray.
3 Raise the recessed duplex bar.
4 Remove the jammed paper.
5 Replace the duplex jam access tray.
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6 Insert the standard tray.
7 Press
.
241–245 paper jams
1 Pull out the tray indicated on the display.
2 Remove any jammed paper, and then insert the tray.
3 Press
.
4 If the jam message persists for a 250-sheet or 550-sheet tray, then remove the tray from the printer.
5 Remove the jammed paper, and then insert the tray.
6 Press
.
250 paper jam
1 Remove the paper from the multipurpose feeder.
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2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
3 Load the paper into the multipurpose feeder.
4 Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper.
5 Press
.
260 paper jam
The envelope feeder feeds envelopes from the bottom of the stack. The bottom envelope is jammed.
1 Lift the envelope weight, and then remove all the envelopes.
2 If the jammed envelope cannot be pulled out, lift the envelope feeder up and then out of the printer, and then
set it aside.
3 Remove the envelope from the printer.
Note:Ifyou cannot remove the envelope, then thetonercartridgewill have to beremoved. For more information,
4 Reinstall the envelope feeder. Make sure it clicks into place.
5 Flex and stack the envelopes.
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6 Load the envelopes in the envelope feeder.
7 Adjust the paper guide.
8 Lower the envelope weight.
9 Press
.
271–279 paper jams
To clear a jam in the output expander, high-capacity output stacker, the 5-bin mailbox, or the staple finisher:
1 If the paper is exiting into a bin, then pull the paper straight out, and then press
.
If not, then continue with step 2.
2 Pull down the output bin door or doors.
3 Remove the jammed paper.
4 Close the output bin door or doors.
5 Press
.
280 paper jams
1 Pull down the staple finisher door.
2 Remove the jammed paper.
3 Close the staple finisher door.
4 Press
.
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281 paper jam
1 Clear the jam from the stapler output bin.
2 Press
.
282 paper jam
To prevent paper jams, the stapler motor does not run when the stapler door is open.
1 Close the stapler door until it clicks into place.
2 Press
.
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283 staple jam
1 Press the latch to open the stapler door.
2 Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer.
3 Use the metal tab to lift the staple guard, and then remove any loose staples.
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4 Press down on the staple guard until it snaps into place.
5 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place.
6 Close the stapler door.
7 Press
.
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Troubleshooting
Solving basic problems
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
• The power cord is plugged into the printer and a properly grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electronic equipment plugged into the outlet is working.
• The printer is turned on. Check the printer power switch.
• The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
• All options are properly installed.
• The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Embedded Web Server does not open
These are possible solutions. Try one or more of the following:
CHECK THE NETWORK CONNECTIONS
Make sure the printer and computer are turned on and connected to the same network.
CHECK THE NETWORK SETTINGS
Depending on the network settings, you may need to type https://instead of http://before the printer IP
address to access the Embedded Web Server. For more information, see your system administrator.
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Understanding printer messages
When Manual Feederappears on the display, it refers to the multipurpose feeder.
Change <input src> to <Custom Type Name>
You can change the current paper source for the remainder of the print job. The formatted page will print on the
paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:
• To select the paper tray with the correct paper size or type, press the up or down arrow button until Paper
Changed, Continueappears, and then press
• To ignore the message and print from the tray selected for the print job, press the up or down arrow button until
Use Current <Src>appears, and then press
.
.
• To cancel the current print job, press the up or down arrow button until Cancel jobappears, and then press
.
• For more information, press the up or down arrow button until Show meor Tell me moreappears, and
then press
.
Change <input src> to <Custom String>
You can change the current paper source for the remainder of the print job. The formatted page will print on the
paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:
• To select the paper tray with the correct paper size or type, press the up or down arrow button until Paper
Changed, Continueappears, and then press
• To ignore the message and print from the tray selected for the print job, press the up or down arrow button until
Use Current <Src>appears, and then press
.
.
• To cancel the current print job, press the up or down arrow button until Cancel jobappears, and then press
.
• For more information, press the up or down arrow button until Show meor Tell me moreappears, and
then press
.
Change <input src> to <size>
You can change the current paper source for the remainder of the print job. The formatted page will print on the
paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:
• To select the paper tray with the correct paper size or type, press the up or down arrow button until Paper
Changed, Continueappears, and then press
• To ignore the message and print from the tray selected for the print job, press the up or down arrow button until
Use Current <Src>appears, and then press
.
.
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• To cancel the current print job, press the up or down arrow button until Cancel jobappears, and then press
.
• For more information, press the up or down arrow button until Show meor Tell me moreappears, and
then press
.
Change <input src> to <type> <size>
You can change the current paper source for the remainder of the print job. The formatted page will print on the
paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:
• To select the paper tray with the correct paper size or type, press the up or down arrow button until Paper
Changed, Continueappears, and then press
• To ignore the message and print from the tray selected for the print job, press the up or down arrow button until
Use Current <Src>appears, and then press
.
.
• To cancel the current print job, press the up or down arrow button until Cancel jobappears, and then press
.
• For more information, press the up or down arrow button until Show meor Tell me moreappears, and
then press
.
Check duplex connection
Try one or more of the following:
• Turn the printer off and then back on.
If the error occurs a second time:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the duplex unit.
4 Reattach the duplex unit.
5 Connect the power cord to a properly grounded outlet.
6 Restart the printer.
If the error occurs again:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the duplex unit.
4 Contact Customer Support.
• Press the up or down arrow button until Continueappears, and then press to clear the message and print
without using the duplex unit.
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Check tray <x> connection
Try one or more of the following:
• Turn the printer off and then back on.
If the error occurs a second time:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 If an optional duplex unit is installed, then remove it.
4 Remove the indicated tray.
5 Reattach the tray.
6 Connect the power cord to a properly grounded outlet.
7 Restart the printer.
If the error occurs again:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the tray.
4 Contact Customer Support.
• Press the up or down arrow button until Continueappears, and then press to clear the message and print
without using the tray.
Close door <x>
Close the specified door.
Close door or insert cartridge
The cartridge is missing or not installed correctly. Insert the cartridge, and then close all doors and covers.
Close finisher side door
Close the finisher side door to clear the message.
Close finisher top cover
Close the finisher top cover to clear the message.
Disk Corrupted
The printer attempted to recover a disk, but was not able to do so. Format Diskappears. Press to reformat the
disk.
Note: Reformatting the disk deletes all the files currently stored on the disk.
Insert tray <x>
Insert the specified tray into the printer.
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Install output bin <x> or cancel print job
Try one or more of the following:
• Install the specified bin:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Install the specified bin.
4 Connect the power cord to a properly grounded outlet.
5 Restart the printer.
• Cancel the current job.
Install duplex unit or cancel print job
Try one or more of the following:
• Install the duplex unit:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Install the duplex unit.
4 Connect the power cord to a properly grounded outlet.
5 Restart the printer.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
.
Install envelope feeder or cancel print job
Try one or more of the following:
• Install the envelope feeder:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Install the envelope feeder.
4 Connect the power cord to a properly grounded outlet.
5 Restart the printer.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
.
.
Install Tray <x> or Cancel Print Job
The printer is requesting that a specified device be installed so it can print a job.
Try one or more of the following:
• Insert the specified tray.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
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Install MICR Cartridge
The printer does not have a MICR cartridge installed. Install a MICR cartridge to continue printing.
Load <input src> with <Custom Type Name>
Try one or more of the following:
• Load the specified paper into the specified source to clear the message and continue printing.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
.
Load <input src> with <Custom String>
Try one or more of the following:
• Load the specified paper into the specified source to clear the message and continue printing.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, then press
.
.
Load <input src> with <size>
Try one or more of the following:
• Load the specified paper into the specified source to clear the message and continue printing.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, then press
Load <input src> with <type> <size>
Try one or more of the following:
• Load the specified paper into the specified source to clear the message and continue printing.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
.
Load Manual Feeder with <Custom Type Name>
Try one or more of the following:
• Load the multipurpose feeder with the correct paper type and size.
If the printer finds a tray that has paper of the correct type, it uses the paper from that tray. If the printer cannot
find a tray with the correct paper type, it prints on the paper that is loaded in the default paper source.
• Press the up or down arrow button until Cancel jobappears, and then press
to cancel the print job.
Load Manual Feeder with <Custom String>
Try one or more of the following:
• Load the multipurpose feeder with the correct paper type and size.
• Ignore the request and print on paper that is already being used in one of the trays. Press the up or down arrow
button until Automatically select paperappears, and then press
.
If the printer finds a tray that has paper of the correct type, it uses the paper from that tray. If the printer cannot
find a tray with the correct paper type, it prints on the paper that is installed in the default paper source.
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• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
.
Load Manual Feeder with <size>
Try one or more of the following:
• Load the multipurpose feeder with the correct paper size.
If there is no paper in the multipurpose feeder, then feed a sheet of paper to clear the message.
• Ignore the request and print on paper that is already being used in one of the input sources. Press the up or down
arrow button until Automatically selectappears, and then press
.
If the printer finds a source that has paper of the correct type, it uses the paper from that source. If the printer
cannot find a source with the correct paper type, it prints on the paper that is installed in the default paper source.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
.
Load Manual Feeder with <type> <size>
Try one or more of the following:
• Load the correct paper type and size in the multipurpose feeder.
• Ignore the request and print on paper that is already being used in one of the input sources. Press the up or down
arrow button until Automatically selectappears, and then press . The current job may not print
correctly.
If the printer finds a source that has paper of the correct type, it uses the paper from that source. If the printer
cannot find a source with the correct paper type, it prints on the paper that is installed in the default paper source.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
.
Load staples
Try one or more of the following:
• Replace the specified staple cartridge in the finisher.
• Press the up or down arrow button until Continueappears, and then press
to clear the message and
continue printing.
• Cancel the print job. Press the up or down arrow button until Cancel jobappears, and then press
.
Reattach bin <x>
Try one or more of the following:
• Turn the printer off and then back on.
If the error occurs a second time:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the specified bin.
4 Reattach the bin.
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5 Connect the power cord to a properly grounded outlet.
6 Restart the printer.
If the error occurs again:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the specified bin.
4 Contact Customer Support.
• Press the up or down arrow button until Continueappears, and then press to clear the message and print
without using the specified bin.
Reattach bin <x> – <y>
Try one or more of the following:
• Turn the printer off and then back on.
If the error occurs a second time:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the specified bins.
4 Reattach the bins.
5 Connect the power cord to a properly grounded outlet.
6 Restart the printer.
If the error occurs again:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the specified bins.
4 Contact Customer Support.
• Press the up or down arrow button until Continueappears, and then press to clear the message and print
without using the specified bins.
Reattach envelope feeder
Try one or more of the following:
• Turn the printer off and then back on.
If the error occurs a second time:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the envelope feeder.
4 Reattach the envelope feeder.
5 Connect the power cord to a properly grounded outlet.
6 Restart the printer.
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If the error occurs again:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the envelope feeder.
4 Contact Customer Support.
• Press the up or down arrow button until Continueappears, and then press to clear the message and print
without using the envelope feeder.
Remove paper from standard output bin
Remove the stack of paper from the standard exit bin.
Remove paper from bin <x>
Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.
If removing the paper does not clear the message, then press the up or down arrow button until Continue
appears, and then press
.
Remove paper from all bins
Output bins have reached their capacity. Remove paper from all output bins to clear the message and continue
printing.
Remove paper from <linked set bin name>
Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.
If removing the paper does not clear the message, then press the up or down arrow button until Continue
appears, and then press
to clear the message.
Unsupported disk
An unsupported printer hard disk has been installed. Remove the unsupported device, and then install a supported
one.
30.yy Invalid refill, change cartridge
An unsupported, refilled toner cartridge is installed. Remove the toner cartridge, and then install a new one.
31.yy Replace defective or missing cartridge
The toner cartridge is either missing or not functioning properly.
Try one or more of the following:
• Remove the toner cartridge, and then reinstall it.
• Remove the toner cartridge, and then install a new one.
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32.yy Cartridge part number unsupported by device
Remove the toner cartridge, and then install a supported one.
34 Short paper
Try one or more of the following:
• Load the appropriate paper in the tray.
• Press the up or down arrow button until Continueappears, and then press to clear the message and print
the job using a different paper tray.
• Check tray length and width guides and make sure the paper is properly loaded in the tray.
• For Windows users, check the Print Properties settings to make sure the print job is requesting the correct paper
size and type.
For Macintosh users, check the Print dialog settings to make sure the print job is requesting the correct paper
size and type.
• Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the
paper is large enough for the data being printed.
• Cancel the current print job. Press the up or down arrow button until Cancel jobappears, and then press
.
35 Insufficient memory to support Resource Save feature
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press to disable Resource Save and
continue printing.
• To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit
the menus to activate the link buffer changes. When Readyappears, enable Resource Save.
• Install additional memory.
37 Insufficient memory to collate job
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press to print the portion of the job
already stored and begin collating the rest of the print job.
• Cancel the current print job. Press the up or down arrow button until Cancel jobappears, and then press
.
37 Insufficient memory for Flash Memory Defragment operation
Try one or more of the following:
• Pressthe up ordown arrowbuttonuntil Continueappears, and then press to stop thedefragmentprocess
and continue printing.
• Delete fonts, macros, and other data in printer memory.
• Install additional printer memory.
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37 Insufficient memory, some held jobs were deleted
The printer deleted some held jobs in order to process current jobs.
Press the up or down arrow button until Continueappears, and then press
to clear the message.
38 Memory full
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
to clear the message.
• Cancel the current print job. Press the up or down arrow button until Cancel jobappears, and then press
.
• Install additional printer memory.
39 Complex page, some data may not have printed
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
to clear the message and
continue printing.
• Cancel the current print job. Press the up or down arrow button until Cancel jobappears, and then press
.
• Install additional printer memory.
50 PPDS font error
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
to clear the message and
continue printing.
• The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer
will find a similar font and reformat the affected text.
• Cancel the current print job. Press the up or down arrow button until Cancel jobappears, and then press
.
52 Not enough free space in flash memory for resources
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
to stop the defragment
operation and continue printing.
Downloaded fonts and macros not previously stored in flash memory are deleted.
• Delete fonts, macros, and other data stored in flash memory.
• Upgrade to a larger capacity flash memory card.
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53 Unformatted flash detected
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
to stop the defragment
operation and continue printing.
• Format the flash memory. If the error message remains, the flash memory may be defective and require replacing.
54 Standard network software error
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
• Turn the printer off and then back on to reset the printer.
to clear the message
• Upgrade (flash) the network firmware in the printer or print server.
55 Unsupported option in slot <x>
<x> is a slot on the printer system board.
Try one or more of the following:
1 Turn the printer power off.
2 Unplug the power cord from the wall outlet.
3 Remove the unsupported option card from the printer system board.
4 Connect the power cord to a properly grounded outlet.
5 Turn the printer power back on.
56 Standard USB port disabled
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
to clear the message.
The printer discards any data received through the USB port.
• Make sure the USB Buffer menu item is not set to Disabled.
56 Standard parallel port disabled
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
The printer discards any data received through the parallel port.
• Make sure the Parallel Buffer menu item is not set to Disabled.
to clear the message.
58 Too many disks installed
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
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3 Remove the extra disks.
4 Connect the power cord to a properly grounded outlet.
5 Turn the printer back on.
58 Too many flash options installed
Too many optional flash memory cards or too many optional firmware cards are installed on the printer.
Try one or more of the following:
• Press the up or down arrow button until Continueappears, and then press
to clear the message and
continue printing.
• Remove extra flash options:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove extra flash options.
4 Connect the power cord to a properly grounded outlet.
5 Turn the printer back on.
58 Too Many Trays Attached
• Turn the printer off.
• Unplug the power cord from the wall outlet.
• Remove the excess trays.
• Turn the printer back on.
59 Incompatible Duplex
Only options designed specifically for this printer are supported.
Try one or more of the following:
• Remove the duplex unit.
• Press the up or down arrow button until Continueappears, and then press
to clear the message and
continue printing without using the duplex unit.
59 Incompatible envelope feeder
Only options designed specifically for this printer are supported.
Try one or more of the following:
• Remove the envelope feeder.
• Press
to clear the message and continue printing without using the envelope feeder.
59 Incompatible output bin <x>
Only options designed specifically for this printer are supported.
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Try one or more of the following:
• Remove the specified output bin.
• Press the up or down arrow button until Continueappears, and then press
to clear the message and
continue printing without using the specified output bin.
59 Incompatible tray <x>
Only options designed specifically for this printer are supported.
Try one or more of the following:
• Remove the specified tray.
• Press the up or down arrow button until Continueappears, and then press
to clear the message and
continue printing without using the specified tray.
61 Defective disk
Install a different hard disk before performing any operations that require a hard disk.
80 Routine maintenance needed
The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary
to replace the pick rollers, the charge roll, the transfer roller, and the fuser.
84 PC Kit life warning
The photoconductor kit is near exhaustion.
Try one or more of the following:
• Replace the photoconductor kit.
• Press the up or down arrow button until Continueappears, and then press
to clear the message and
continue printing.
84 Replace PC Kit
The photoconductor kit is exhausted. Install a new photoconductor kit.
88 Cartridge low
Thetoner is low. Replace thetoner cartridge,and thenpresstheupor downarrowbuttonuntil Continueappears,
and then press to clear the message and continue printing.
88.yy Replace cartridge
The toner cartridge is exhausted.
1 Replace the toner cartridge.
2 Press the up or down arrow button until Continueappears, and then press
to clear the message.
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1565 Emulation error, load emulation option
The printer automatically clears the messagein 30 seconds andthen disables the download emulator on thefirmware
card.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1 Open the document you want to print in Adobe Acrobat.
2 Click the printer icon.
The Print dialog appears.
3 Select Print as image.
4 Click OK.
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If the clock graphic and Readydo not appear, then turn the printer off and contact Customer Support.
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Readyor Power Saverappears on the display before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
• Verify that you are using the correct printer software.
• If you are using a USB port, make sure you are running a supported operating system and using compatible
printer software.
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MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
• Make sure the internal print server is properly installed and that the printer is connected to the network.
• Print a network setup page and check that the status shows Connected. If the status is Not Connected, check
the network cables, and then try printing the network setup page again. Contact your system support person
to make sure the network is functioning correctly.
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data.
• Delete the print job, and then print it again.
• For PDF documents, recreate the PDF and then print it again.
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Job takes longer than expected to print
These are possible solutions. Try one or more of the following:
REDUCE THE COMPLEXITY OF THE PRINT JOB
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the
job.
CHANGE THE PAGE PROTECT SETTING TO OFF
1 From the printer control panel, press
.
2 Press the up or down arrow button until Settingsappears, and then press
.
3 Press the up or down arrow button until General Settingsappears, and then press
4 Press the up or down arrow button until Print Recoveryappears, and then press
.
.
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5 Press the up or down arrow button until Page Protectappears, and then press
6 Press the up or down arrow button until Offappears, and then press
.
.
Job prints from the wrong tray or on the wrong paper
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
Incorrect characters print
MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
If Ready Hexappears on the display, then you must exit Hex Trace mode before you can print your job. Turn the
printer off and back on to exit Hex Trace mode.
Tray linking does not work
These are possible solutions. Try one or more of the following:
LOAD THE SAME SIZE AND TYPE OF PAPER
• Load the same size and type of paper in each tray to be linked.
• Move the paper guides to the correct positions for the paper size loaded in each tray.
USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
• Print a menu settings page and compare the settings for each tray.
• If necessary, adjust the settings from the Paper Size/Type menu.
Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper
Size/Type menu.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
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REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity
of images, and the number of pages in the job.
MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory or an optional hard disk.
Unexpected page breaks occur
Increase the Print Timeout value:
1 From the printer control panel, press
2 Press the up or down arrow button until Settingsappears, and then press
3 Press the up or down arrow button until General Settingsappears, and then press
4 Press the up or down arrow button until Timeoutsappears, and then press
.
.
.
.
5 Press the up or down arrow button until Print Timeoutappears, and then press
6 Press the up or down arrow button until the value you want appears, and then press
.
.
Solving option problems
Settings chosen from the software program or application can change or override settings chosen from the printer
control panel. If an option is not functioning, then make sure it is selected in the software as well as the printer control
panel.
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1 Turn the printer off.
2 Unplug the printer.
3 Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED CORRECTLY
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MAKE SURE THE OPTION IS SELECTED
From the computer you are printing from, select the option. For more information, see “Updating available options
Paper trays
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1 Open the paper tray.
2 Check for paper jams or misfeeds.
3 Make sure paper guides are aligned against the edges of the paper.
4 Make sure the paper tray closes properly.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
Solving 2,000-sheet drawer problems
Try one or more of the following:
THE ELEVATOR TRAY IS NOT WORKING PROPERLY
• Make sure the printer is properly connected to the 2,000-sheet drawer.
• Make sure the printer is turned on.
• Make sure that the power cord is plugged firmly into the back of the 2,000-sheet drawer.
• If the tray is empty, then load paper in the tray.
• Clear any jams.
THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER
• Make sure the printer is properly connected to the 2,000-sheet drawer.
• Make sure the printer is turned on.
THE PAPER CONSISTENTLY JAMS IN THE DRAWER
• Flex the paper.
• Make sure the drawer is properly installed.
• Make sure paper is loaded correctly.
• Make sure the paper or specialty media meets specifications and is not damaged.
• Make sure the guides are positioned correctly for the paper size loaded.
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Envelope feeder
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY
1 Adjust the envelope support for the length of envelope you are using.
CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS
Make sure the paper type and paper size settings match the envelopes you are using:
1 From the printer control panel Paper menu, check the settings for the envelope feeder.
2 Before sending the job to print, specify the correct settings from the computer:
• For Windows users, specify the settings from Print Properties.
• For Macintosh users, specify the settings from the Print dialog.
MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY
Memory card
Make sure the memory card is securely connected to the printer system board.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Internal Solutions Port
If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of
the following:
CHECK THE ISP CONNECTIONS
• Make sure the ISP is securely attached to the printer system board.
• Make sure the cable is securely connected to the correct connector.
CHECK THE CABLE
Make sure you are using the correct cable and that it is securely connected.
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MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
For information about installing software for network printing, see the Networking Guide on the Software and
Documentation CD
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
1 Clear jammed paper from the entire paper path.
2 Press the up or down arrow button until Continueappears, and then press
.
Page that jammed does not reprint after you clear the jam
Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1 Press
.
2 Press the up or down arrow button until Settingsappears, and then press
.
3 Press the up or down arrow button until General Settingsappears, and then press
4 Press the up or down arrow button until Print Recoveryappears, and then press
.
.
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5 Press the up or down arrow button until Jam Recoveryappears, and then press
6 Press the up or down arrow button until Onor Autoappears, and then press
.
.
Solving print quality problems
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1 Turn the printer off.
2 From the printer control panel, press and hold
and the right arrow button while turning the printer on.
3 Release both buttons when the clock animation appears.
The printer performs its power-on sequence, and then Config Menuappears.
4 Press the up or down arrow button until Prt Quality Pgsappears, and then press
.
The pages are formatted, Printing Quality Test Pagesappears, and then the pages print. The message
remains on the printer control panel display until all the pages print.
5 Afterthe printquality test pagesprint, press the up ordownarrow buttonuntil Exit Config Menuappears,
and then press
.
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then call for service. You may have a printer part that requires adjustment or replacement.
Blank pages
These are possible solutions. Try one or more of the following:
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.
THE TONER MAY BE LOW
When 88 Cartridge Lowappears, order a new toner cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
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Clipped images
Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Size setting.
2 Before sending the job to print, specify the correct size setting:
• For Windows users, specify the size from Print Properties.
• For Macintosh users, specify the size from the Page Setup dialog.
Ghost images
ABCDE
ABCDE
ABCDE
ABCDE
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
Gray background
ABCDE
ABCDE
ABCDE
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CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting:
• From the printer control panel Quality menu, change the setting.
• For Windows users, change the setting from Print Properties.
• For Macintosh users, change the setting from the Print dialog.
Incorrect margins
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Size setting.
2 Before sending the job to print, specify the correct size setting:
• For Windows users, specify the size from Print Properties.
• For Macintosh users, specify the size from the Page Setup dialog.
Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
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Print irregularities
These are possible solutions. Try one or more of the following:
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER
Avoid textured paper with rough finishes.
THE TONER MAY BE LOW
When 88 Cartridge Lowappears or when the print becomes faded, replace the toner cartridge.
THE FUSER MAY BE WORN OR DEFECTIVE
Replace the fuser.
Repeating defects
These are possible solutions. Try one or more of the following:
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Replace the transfer roller if the defects occur every:
58.7 mm (2.31 in.)
Replace the photoconductor if the defects occur every:
44 mm (1.73 in.)
Replace the fuser if the defects occur every:
• 78.5 mm (3.09 in.)
• 94.2 mm (3.71 in.)
Skewed print
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Solid black or white streaks appear on transparencies or paper
These are possible solutions. Try one or more of the following:
ENSURE THAT THE FILL PATTERN IS CORRECT
If the fill pattern is incorrect, choose a different fill pattern from your software program.
CHECK THE PAPER TYPE
• Try a different type of paper.
• Use only the recommended transparencies.
• Ensure that the Paper Type setting matches what is loaded in the tray or feeder.
• Ensure that the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or
feeder.
ENSURE THAT THE TONER IS DISTRIBUTED EVENLY WITHIN THE TONER CARTRIDGE
Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
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THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used toner cartridge with a new one.
Print is too dark
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
• Change these settings from the printer control panel Quality menu.
• For Windows users, change these settings from Print Properties.
• For Macintosh users, change these settings from the Print dialog and pop-up menus.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
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Print is too light
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.
• Change these settings from the printer control panel Quality menu.
• For Windows users, change these settings from Print Properties.
• For Macintosh users, change these settings from the Print dialog and pop-up menus.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
THE TONER IS LOW
When 88 Cartridge Lowappears, order a new toner cartridge.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
Troubleshooting
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Solid color pages
These are possible solutions. Try one or more of the following:
MAKE SURE THE TONER CARTRIDGE IS PROPERLY INSTALLED
Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used toner cartridge with a new one. If the problem continues, the printer may need to be serviced.
For more information, contact Customer Support.
Streaked vertical lines
ABCDE
ABCDE
ABCDE
These are possible solutions. Try one or more of the following:
THE TONER IS SMEARED
Select another tray or feeder to feed paper for the job:
• From the printer control panel Paper Menu, select the Default Source.
• For Windows users, select the paper source from Print Properties.
• For Macintosh users, select the paper source from the Print dialog and pop-up menus.
THE TONER CARTRIDGE IS DEFECTIVE
Replace the toner cartridge.
THE PAPER PATH MAY NOT BE CLEAR
Check the paper path around the toner cartridge.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
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Clear any paper you see.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Streaked horizontal lines
ABCDE
ABCDE
ABCDE
These are possible solutions. Try one or more of the following:
THE TONER IS SMEARED
Select another tray or feeder to feed the paper for the job:
• From the printer control panel Paper Menu, select the Default Source.
• For Windows users, select the paper source from Print Properties.
• For Macintosh users, select the paper source from the Print dialog and pop-up menus.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
THE PAPER PATH MAY NOT BE CLEAR
Check the paper path around the toner cartridge.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Toner fog or background shading appears on the page
These are possible solutions. Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
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THE CHARGE ROLLS MAY BE DEFECTIVE
Replace the charge rolls.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER TEXTURE SETTING
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the
tray.
Toner specks
These are possible solutions. Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
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THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Transparency print quality is poor
Try one or more of the following:
CHECK THE TRANSPARENCIES
Use only transparencies that meet the printer specifications.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
Uneven print density
Example
Cause
Solution
Toner cartridge is worn or
defective.
Replace the toner cartridge.
Photoconductor is worn or
defective.
Replace the photoconductor.
ABCDE
ABCDE
ABCDE
Contacting Technical Support
When you call Technical Support, describe the problem you are experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.
You needto knowyour printer model typeandtheServiceTagnumberor Express Service Code.For more information,
see the label on the inside top front cover of the printer. The Service Tag number is also listed on the menu settings
page.
For additional technical support, check the Dell Support Web site at support.dell.com.
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Appendix
Dell Technical Support Policy
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the Operating System, application software and hardware
drivers tothe original default configuration as shippedfromDell,as wellasthe verification ofappropriatefunctionality
of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical
support is available at Dell Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for
third-party software and peripherals is provided by the original manufacturer, including those purchased and/or
installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).
Contacting Dell
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and
fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
• World Wide Web
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp/ (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American and Caribbean countries)
www.dell.ca (Canada only)
• Anonymous file transfer protocol (FTP)
Log in as user: anonymous, and use your email address as your password.
• Electronic Support Service
[email protected] (Latin America and Caribbean countries only)
[email protected] (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
• Electronic Quote Service
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only)
Appendix
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Warranty and Return Policy
Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new
in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the
Product Information Guide.
Appendix
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Index
59 Incompatible envelope
feeder 166
59 Incompatible output bin
<x> 166
80 Routine maintenance
88 Cartridge low 167
cleaning
exterior of the printer 129
Close door <x> 157
Numerics
1565 Emulation error, load
2000-sheet tray
configuration information
configurations
printer 14
configuring
port settings 48
factory defaults, restoring 139
Custom Type <x>
loading 57
250-sheet tray (standard or
optional)
loading 54
281 paper jam 151
282 paper jam 151
30.yy Invalid refill, change
cartridge 162
31.yy Replace defective or missing
cartridge 162
32.yy Cartridge part number
35 Insufficient memory to support
37 Insufficient memory for Flash
Memory Defragment
operation 163
37 Insufficient memory to collate
job 163
37 Insufficient memory, some held
39 Complex page, some data may
50 PPDS font error 164
52 Not enough free space in flash
53 Unformatted flash
detected 165
54 Standard network software
error 165
550-sheet tray (standard or
optional)
A
B
C
cables
Ethernet 36
USB 36
canceling a job
card stock
loading 60
Change <input src> to <Custom
String> 155
Change <input src> to <Custom
Change <input src> to <type>
<size> 156
checking an unresponsive
printer 154
checking device status
D
directory list
printing 82
display troubleshooting
display shows only
diamonds 168
documents, printing
drawers, paper
installing 35
loading 54
56 Standard parallel port
disabled 165
56 Standard USB port disabled 165
58 Too many flash options
installed 166
E
Index
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envelopes
error messages
280 150
283 staple jam 152
stapler 152
printing for Macintosh users 79
Ethernet networking
Macintosh 45
Windows 45
exit bins
linking 65
exterior of the printer
cleaning 129
L
labels, paper
I
tips 78
letterhead
linking
Load <input src> with <Custom
String> 159
Load <input src> with <Custom
Install duplex unit or cancel print
job 158
Install envelope feeder or cancel
Install output bin <x> or cancel print
job 158
Install tray <x> or cancel print
job 158
e-mail
notice of low supply level 137
notice of paper needed 137
notice that different paper is
installation
installing
Load <input src> with <type>
<size> 159
Load Manual Feeder with <Custom
String> 159
Load Manual Feeder with <Custom
Load Manual Feeder with
<size> 160
F
factory defaults, restoring
printer control panel menus 139
fiber optic
installing options
installing printer software
Internal Solutions Port
installing 25
troubleshooting 173
Internal Solutions Port, network
finding
information 13
publications 13
firmware card
installing 22
Load Manual Feeder with <type>
<size> 160
Load staples 160
loading
flash memory card
installing 22
250-sheet tray (standard or
optional) 54
troubleshooting 173
font sample list
printing 82
550-sheet tray (standard or
optional) 54
card stock 60
J
jams
avoiding 140
locating jam areas 141
locations 141
numbers 141
jams, clearing
200 141
201 142
202 and 203 143
230 144
letterhead in multipurpose
feeder 60
letterhead in trays 54
transparencies 60
G
guidelines
card stock 78
envelopes 77
letterhead 76
transparencies 77
M
241–245 148
250 148
260 149
271–279 150
Macintosh
H
memory card
installing 21
hard disk with adapter
troubleshooting 173
Index
189
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troubleshooting 173
menu settings page
printing 37
menus
AppleTalk 103
Confidential Print 111
Configure MP 89
Finishing 118
Help 128
HTML 127
Image 128
IPv6 102
Miscellaneous 111
NetWare 104
paper jams, clearing
200 141
201 142
260 149
271–279 150
N
network setup page
printing 38
280 150
paper size, detecting
paper sizes
paper types
photoconductor kit
replacing 132
port settings
configuring 48
Power Saver
adjusting 138
print job
O
options
internal 19
networking 19
ports 19
ordering supplies
printer attached to a
network 130
Paper Loading 94
Paper Weight 92
printer locally attached to a
computer 130
P
paper
characteristics 67
letterhead 68
PDF 122
PostScript 122
PPDS 125
Quality 120
canceling from the printer control
panel 83
recycled 69
selecting 68
Security Audit Log 112
Setup 117
Standard Network 99
TCP/IP 101
USB 104
Utilities 121
Wireless 103
XPS 122
print quality test pages
printing 82
print quality troubleshooting
storing 69
unacceptable 68
Universal size setting 53
paper and specialty media, loading
paper drawers
repeating defects 178
solid color pages 182
installing 35
paper feed troubleshooting
message remains after jam is
cleared 174
page that jammed does not
reprint 174
paper jams
avoiding 140
multipurpose feeder
loading 60
Index
190
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streaked vertical lines 182
toner fog or background
shading 183
37 Insufficient memory to collate
job 163
37 Insufficient memory, some held
Install duplex unit or cancel print
job 158
Install envelope feeder or cancel
toner rubs off 184
Install output bin <x> or cancel
Install tray <x> or cancel print
job 158
Load <input src> with <Custom
String> 159
Load <input src> with <Custom
Load <input src> with <type>
<size> 159
Load Manual Feeder with
Load Manual Feeder with
Load Manual Feeder with
<size> 160
print troubleshooting
incorrect characters print 170
incorrect margins 177
job takes longer than
expected 169
Large jobs do not collate 170
multiple-language PDFs do not
print 168
39 Complex page, some data may
50 PPDS font error 164
52 Not enough free space in flash
53 Unformatted flash
detected 165
54 Standard network software
error 165
55 Unsupported option in
slot 165
56 Standard parallel port
disabled 165
56 Standard USB port
disabled 165
58 Too many flash options
installed 166
59 Incompatible envelope
feeder 166
59 Incompatible output bin
<x> 166
80 Routine maintenance
needed 167
88 Cartridge low 167
Change <input src> to <Custom
String> 155
unexpected page breaks
occur 171
printer
configurations 14
models 14
moving 135
shipping 136
printer alert utility 73
printer hard disk
installing 31
printer messages
1565 Emulation error, load
281 paper jam 151
282 paper jam 151
30.yy Invalid refill, change
cartridge 162
Load Manual Feeder with <type>
<size> 160
Load staples 160
Reattach bin <x> 160
Reattach bin <x> – <y> 161
Remove paper from <linked set
Remove paper from bin <x> 162
Remove paper from standard
output bin 162
printer options troubleshooting
hard disk with adapter 173
Change <input src> to <Custom
Change <input src> to
<size> 155
31.yy Replace defective or missing
cartridge 162
Change <input src> to <type>
<size> 156
option not working 171
32.yy Cartridge part number
35 Insufficient memory to support
37 Insufficient memory for Flash
Memory Defragment
operation 163
printer problems, solving
basic 154
printer supplies reorder
application 74
printing
Index
191
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setting
troubleshooting
checking an unresponsive
printer 154
contacting Technical
Support 185
solving basic printer
problems 154
troubleshooting, display
display shows only
printing confidential and other held
jobs
setting up
setting up the printer
on a wired network
(Macintosh) 45
on a wired network
(Windows) 45
software
diamonds 168
troubleshooting, paper feed
message remains after jam is
cleared 174
page that jammed does not
reprint 174
Q
printer alert utility 73
printer supplies reorder
application 74
standard tray
troubleshooting, print
incorrect characters print 170
incorrect margins 177
job takes longer than
expected 169
multiple-language PDFs do not
print 168
R
Reattach bin <x> 160
Reattach bin <x> – <y> 161
recycled paper
using 69
recycling
Remove paper from <linked set bin
name> 162
Remove paper from bin <x> 162
Remove paper from standard
output bin 162
replacing
loading 54
storing
paper 69
supplies 129
supplies
conserving 129
storing 129
system board
unexpected page breaks
occur 171
troubleshooting, print quality
reports
accessing 19
repeating defects 178
solid color pages 182
toner fog or background
shading 183
viewing 138
T
tips
toner cartridge
replacing 131
transparencies
loading 60
trays
S
serial printing
Index
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toner rubs off 184
troubleshooting, printer options
hard disk with adapter 173
option not working 171
U
Universal Paper Size
setting 53
unlinking trays 64
V
viewing
reports 138
W
Web site
finding 13
Windows
wired network setup
wired networking
wireless network
installation, using Macintosh 42
X
Index
193
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