CD ROM Up g ra d e
4 X CD-ROM Drive s
User Guide
On-line Version
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CD-ROM UPGRADE
Creative GCD-R542B CD-ROM Drive
User’s Guide
Information in this document is subject to change without notice and does not represent a
commitment on the part of Creative Technology Ltd. The software described in this document
is furnished under a license agreement and may be used or copied only in accordance with the
terms of the license agreement. It is against the law to copy the software on any other medium
except as specifically allowed in the license agreement.
The licensee may make one copy of the software for backup purposes. No part of this manual
may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying and recording, for any purpose without the written permission of
Creative Technology Ltd.
Copyright 1995 by Creative Technology Ltd. All rights reserved.
Version 1.0
August 1995
Sound Blaster is a registered trademark of Creative Technology Ltd.
Sound Blaster 16 is a trademark of Creative Technology Ltd.
IBM is a registered trademark of International Business Machines Corporation.
MS-DOS is a registered trademark and Windows is a trademark of Microsoft Corporation.
All other products are trademarks or registered trademarks of their respective owners.
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Regulatory Information
The following sections consist the notice for the USA and Canada.
Notice for the USA
FCC Part 15: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try one or more of the
following measures:
❑ Reorient or relocate the receiving antenna.
❑ Increase the separation between the equipment and receiver.
❑ Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
❑ Consult the dealer or an experienced radio/TV technician for help.
Caution
To comply with the limits for the Class B digital device, pursuant to
Part 15 of the FCC Rules, this device must be installed in computer equipment certified to
comply with the Class B limits.
All cables used to connect the computer and peripherals must be shielded and grounded.
Operation with non-certified computers or non-shielded cables may result in interference to radio
or television reception.
Modifications
Any changes or modifications not expressly approved by the grantee of this device could void
the user’s authority to operate the device.
Notice for Canada
This apparatus complies with the Class “B” limits for radio interference as specified in the
Canadian Department of Communications Radio Interference Regulations.
Cet appareil est conforme aux normes de CLASSE “B” d’interference radio tel que spe’cifie’ par
le Ministère Canadien des Communications dans les règlements d’interfe’rence radio.
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Safety Information
CAUTION: This CD-ROM is intended to be installed by the user in a CSA/TUV/UL
certified/listed IBM AT or compatible personal computers in the manufacturer’s defined operator
access area. Check the equipment operating/installation manual and/or with the equipment
manufacturer to verify/confirm if your equipment is suitable for user-installed application cards.
ATTENTION: Cette CD-ROM est destinée à être installée par l’utilisateur, dans un ordinateur
compatible certifié CSA/TUV/UL ou listé IBM AT, à l’intérieur de la zone définie par le
fabricant. Consulter le mode d’emploi ou le fabricant de l’appareil pour vérifier ou confirmer si
l’utilisateur peut y installer lui-même des cartes périphériques.
Compliance
This product is in conforminty to the following Council Directive:
❑ Directive 89/336/EEC, 92/31/EEC (EMC)
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Introduction
This User’s Guide provides you with information to install and operate
your CD-ROM drive. It also provides you with information to install
and use QuickCD, an application that allows you to play audio CDs in
DOS and Windows.
Before You Begin
Before you set up your package, please read the following carefully:
❑ Checking System Requirements
❑ Obtaining Latest Information
❑ Making a Copy of Your Diskette
Checking System Requirements
The following are the system requirements:
❑ A 386SX or compatible computer (486SX recommended).
❑ 720 Kilobytes (KB) of hard disk space for the software.
❑ MS-DOS version 5.0 or later.
❑ Windows 3.1 or later.
❑ An audio card with IDE CD-ROM interface, an IDE CD-ROM
interface card, or any device with an IDE interface.
Obtaining Latest Information
The README.TXT file on the diskette labeled CD-ROM Installation
Disk contains the latest information and changes not available at the
time of printing. Please read the file before you continue.
To view the file:
1. Insert the CD-ROM Installation Disk into drive A or B of your
computer.
2. Type A:README (or B:README) and press <Enter>.
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Making a Copy of Your Diskettes
If you have not made a copy of the original diskettes, you should do so
before installing the software in your system. Store your original
diskettes in a safe place.
Using this Guide
This guide is arranged as follows:
Chapter 1, “Knowing Your CD-ROM Drive”
Before you install your drive, you should read this chapter to become
more familiar with your drive. This chapter acquaints you with the
various components and features of your CD-ROM drive. This
chapter is especially helpful if you are new to CD-ROM drives.
Chapter 2, “Setting Up Your CD-ROM Drive”
After you have acquired a general understanding of your CD-ROM
drive, you will be able to set up your CD-ROM drive easily and
quickly. This chapter shows you how to install the drive and run the
test program to ensure that your installation is successful.
Chapter 3, “Using QuickCD”
When you install your CD-ROM drive, the installation program copies
QuickCD to your system. QuickCD is a program that plays audio CDs
in DOS or Windows. This chapter describes how to run this program
in both environments.
Chapter 4, “Doing More with Your CD-ROM Drive”
This chapter comprises several sections to help you get more out of
your CD-ROM drive. These sections provide you with additional
information about your drive e.g., changing the parameters of your
CD-ROM drivers, and connecting additional drives.
Appendix A, “Technical Data”
If you want to know more about the physical dimensions, performance
characteristics, and other specifications of your CD-ROM drive, you
can refer to this appendix.
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Appendix B, “Resolving Hardware Conflicts”
The base I/O address or IRQ line of the IDE CD-ROM interface card
might conflict with the I/O address or IRQ line of other devices. Read
this appendix on how to resolve these conflicts by changing your
card’s jumpers.
Appendix C, “Troubleshooting”
If you encounter problems during installation or normal use, you need
to know how to resolve them. This appendix provides solutions for
some of the problems you might encounter.
Appendix D, “Glossary”
This appendix explains the technical terms used in this guide.
Appendix E, “Technical Support”
If you still cannot resolve a problem after looking at Appendix C, you
can call our Technical Support service. This appendix provides
information on where you can get help.
Document Conventions
This guide follows certain conventions to help you locate and identify
the information that you need. These conventions are described in the
following sections:
❑ Text Conventions
❑ Key Combinations
❑ Icons
Please note that in this guide, installed directory or path refers to the
directory where your CD-ROM’s software is stored (e.g., SBCD).
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Text Conventions
The following text elements are used to help you distinguish different
types of information presented in this guide:
Table i: Text conventions used in this guide.
Text Element
bold
Use
Command names, switches, and any text that
must be entered exactly as it appears.
italics
Title of a book. When presented at the DOS
command line, it is a placeholder that represents
information you must provide. This information
usually appears in the parameter listing after the
command is presented.
UPPERCASE Directory name, file name, or acronym.
<>
Symbols, letters, and key names on the keyboard.
Key Combinations
In this guide, the following conventions are used to help you identify
different key stroke combinations:
Table ii:Key conventions used in this guide.
Combination
Use
<Key1+Key2> A plus sign (+) between key names means you
must press the keys at the same time. For
example, “Press <Ctrl+Z>” means press the
<Ctrl> key and hold it down while you press the
<Z> key.
<Key1,Key2>
A comma sign (,) between key names means you
must press the keys in sequence. For example,
“Press <Alt,F>” means press the <Alt> key and
release it, and then press the <F> key and release
it.
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Icons
In this guide, icons are used to highlight areas of text that require your
attention.
Table iii:Icons used in this guide.
Icon
Use
Information or instructions that must not be taken
lightly and should be noted.
Cautions or warnings that you must pay attention
to. Information highlighted by this icon tells you
how to avoid situations such as the risk of not
enough memory or even damages to your system.
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1
Knowing Your CD-ROM Drive
Your CD-ROM drive is just like a CD player. It allows you to play
audio CDs, skip and stop a track, and eject the CD using software
application (see Chapter 3, “Using QuickCD”).
Furthermore, your drive supports the following features:
❑ Quad Speed Transfer
Your drive can supply a continuous stream of information at
600 KB per second to the PC’s bus. This higher transfer rate
produces better performance when viewing Video for
Windows or QuickTime movies and multimedia applications.
❑ CD-ROM Standards
Your drive meets the MPC level 2 requirements for CD-ROM.
It also enables you to read CD-ROM/XA (Extended
Architecture) — a specification that allows you to interleave
data, audio, and video sectors on a CD.
❑ Motorized Tray Loading System
Your drive comes with a motorized tray loading system which
allows you to load your CDs like a CD player.
❑ Multiple Drives Support
You can connect more than one CD-ROM drive to your PC.
For more information on connecting additional drives, refer to
the section “Connecting Additional Drives” in Chapter 4.
The rest of this chapter describes the components of your drive’s front
and rear panels.
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The Drive’s Front Panel
This section describes the various controls on your drive’s front panel
as shown in Figure 1-1.
Figure 1-1: The front panel of your CD-ROM drive.
Stereo Phone Jack
The Stereo Phone Jack allows you to connect a pair of earphones to the
drive. It also allows you to connect a pair of powered speakers. If you
are connecting a pair of speakers to your drive, make sure that you
switch on the speakers.
Volume Control
The Volume Control allows you to adjust the volume of your
earphones or powered speakers connected to the front panel Stereo
Phone Jack. This control has no effect on the audio output from
devices (such as speakers) connected to your audio card.
Busy Indicator
The Busy Indicator lights up whenever your drive is reading data from
your disc.
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Play/Skip Button
The Play/Skip button allows you to play audio CDs when the
CD-ROM drive is connected to your system’s power supply. If your
disc tray is ejected and loaded with a audio CD, pressing this button
closes the tray and plays the audio CD.
While your audio CD is playing, you can press this button to skip a
track. If you play a disc that does not contain any audio data, you will
not hear any sound and the Busy Indicator blinks momentarily to
signal the error.
You can operate your CD-ROM drive using controls on the
drive’s front panel or using applications such as QuickCD (see
Chapter 3). If you are using the controls on the front panel, you
cannot use QuickCD. Similarly, if you use QuickCD, you
cannot use the controls.
Eject Hole
The Eject Hole allows you to eject the disc tray if the Eject/Stop button
is disabled by a software or if power failure occurs. Refer to “Disc
Tray” for more information on how to do so.
Stop/Eject Button
The Stop/Eject button stops playing a CD. It also allows you to eject
or close the disc tray when the drive is not playing CD.
The Stop/Eject button will not eject the disc tray if the tray is
locked by software application. To eject the disc tray, quit the
application before you press the button.
Disc Tray
The disc tray is where you place your CD-ROM or audio CD. To
eject button the tray, press the Stop/Eject button on your drive.
Knowing Your CD-ROM Drive 1-3
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When placing the disc onto the tray, hold the disc by the inner and
outer edges with the disc label facing up as shown in Figure 1-2.
The disc tray can be locked using the LOCKCD.EXE utility
(see the section “Locking the Disc Tray” in Chapter 4).
When there is a power or system failure, you can eject the disc tray by
inserting a straightened paper clip into the Eject Hole and push hard
(see Figure 1-3). Pull the ejected tray out gently as shown in
Figure 1-4.
Figure 1-3: Inserting the straightened paper clip to eject the tray.
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Please refrain from using excessive force to open the tray as
this may damage your drive.
Figure 1-4: Pulling out the tray.
The Drive’s Rear Panel
This section provides you with information on the connectors and
jumpers found on your drive’s back panel as shown in Figure 1-5.
Figure 1-5: The rear panel of your CD-ROM drive.
Digital Output Connector
The Digital Output Connector allows your CD-ROM drive to provide
digital output for recording to a digital audio tape (DAT) or
professional audio recording system.
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CD Audio Connector
The CD Audio Connector allows you to direct audio output from your
CD-ROM drive to your audio card when it is connected using a CD
audio cable.
Master/Slave Jumper
The Master/Slave Jumper (see Figure 1-6) allows you to set your drive
as the Master or Slave drive. When you connect more than one drive,
you must set your drive to be either a Master or Slave drive (see the
section “Connecting Additional Drives” in Chapter 4). The jumper
labeled CS is reserved and should not be used.
Figure 1-6: Master/Slave Jumper.
IDE CD-ROM Data Connector
The IDE CD-ROM Data Connector allows data transfer between your
CD-ROM drive and various devices when connected using a data
cable. These devices include your audio card (with an IDE interface),
IDE CD-ROM interface card, and hard disk controller card.
Power-in Connector
The Power-in Connector allows electrical power to be directed from
your PC to the drive when connected using a power cable.
Knowing Your CD-ROM Drive 1-6
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2
Setting Up Your CD-ROM Drive
This chapter provides you with instructions to set up your CD-ROM
drive. These instructions work:
❑ If you have purchased your CD-ROM drive as a stand-alone
product or in a multimedia upgrade kit.
❑ If you have purchased your CD-ROM drive with a CD-ROM
interface card.
If you are new to CD-ROM drives, we recommend that you
read Chapter 1 before attempting to set up your drive.
Besides the CD-ROM drive, get the following items ready before
setting up your drive (see Figure 2-1):
Figure 2-1: Items required for setting up your CD-ROM drive.
We recommend you to use a Philip Number One screwdriver as
it is applicable to most systems. To avoid any damage to your
drive, fasten the drive to your system using the screws
(M3x5mm) provided.
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If you have purchased the drive with an IDE CD-ROM interface card,
get the interface card ready (see Figure 2-2).
Figure 2-2: IDE CD-ROM interface card.
If you have an audio card installed in your system, get a CD audio
cable ready (see Figure 2-3).
Figure 2-3: CD audio cable.
The rest of this chapter shows you how to:
❑ Install Your CD-ROM Drive
❑ Install the Software
❑ Test Your Installation
Installing Your Drive
To install your CD-ROM drive, you need to do the following:
❑ Insert Your Drive into Your System
❑ Connect Cables to Your Drive’s Rear Panel
❑ Connect Cables to Your Card
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To insert your drive into your system:
1. Switch off your system and all peripheral devices.
2. Touch a metal plate on your system to ground yourself and
discharge any static electricity.
3. Remove the cover from your system as illustrated in
Figure 2-4.
If your computer differs from the one shown below, refer to
your computer’s manual for more details.
Figure 2-4: Removing the computer cover of your system.
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4. Locate a 5¼" drive bay for your CD-ROM drive.
5. Vacate a drive bay.
If a disk drive is positioned above your vacant drive bay, loosen
the screws of your disk drive and slide it out by two to three
inches. See Figure 2-5.
Figure 2-5: Vacating a drive bay.
For more information on how to vacate a drive bay, refer
to your computer system’s manual for assistance. If
you require further help, please consult a technician.
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6. Insert your CD-ROM drive into the vacant drive bay as shown
in Figure 2-6.
Do not slide the drive completely into the vacant drive
bay. Leave some space at the rear so that it is easier for
you to connect cables to your drive.
Figure 2-6: Inserting your CD-ROM drive.
You may need to use some force to insert your
CD-ROM drive into your drive bay. However, please
refrain from excessive force as this may damage your
drive or other devices on your system.
Connecting Cables to Your Drive’s Rear Panel
To connect all the necessary cables to the rear panel of your CD-ROM
drive:
1. Locate an unused power cable from your system.
A power cable can be located from your system’s power supply
unit. The power supply unit is located at the right hand corner
on most systems.
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2. Connect the power cable to the CD-ROM drive as shown in
Figure 2-7.
Figure 2-7: Connecting power cable to your CD-ROM drive.
3. Connect the data cable to the CD-ROM drive as shown in
Figure 2-8. Make sure you align the colored wire on the cable
to Pin 1 of the IDE CD-ROM Data Connector.
If you are connecting your drive to your hard disk controller
card, make sure that you use the data cable provided with your
package to connect your drive (see Figure 2-1 on page 2-1).
Figure 2-8: Connecting data cable to your CD-ROM drive.
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4. If you are connecting your drive to an audio card, connect the
CD audio cable to the CD-ROM drive as shown in Figure 2-9.
Figure 2-9: Connecting CD audio cable to your CD-ROM drive.
Connecting Cables to Your Card
After connecting the cables to the CD-ROM’s rear panel, you need to
connect these cables to your audio or IDE CD-ROM interface card.
If you have purchased the drive in a multimedia upgrade kit, read
“Connecting Cables to Your Audio Card” in this section.
If you have purchased your drive with the IDE CD-ROM interface
card, read “Connecting Cables to Your IDE CD-ROM Interface Card”
in this section.
If you have purchased the drive as a stand-alone product, read
“Connecting Cables to Your Audio Card” to connect the drive to an
audio card or “Connecting Cables to Your IDE CD-ROM Interface
Card” to connect the drive to an IDE CD-ROM interface card.
If you are connecting your drive to your hard disk controller
card, read “Connecting Cables to Your Hard Disk Controller
Card” in this section.
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Connecting Cables to Your Audio Card
To connect the CD audio and data cables to your audio card (which has
an IDE CD-ROM interface):
1. Connect the data cable to your audio card as shown in
Figure 2-10. Make sure you align the colored wire on the cable
to Pin 1 of the IDE CD-ROM Data Connector.
If your audio card has multiple CD-ROM data
connectors, connect the data cable to the IDE CD-ROM
Data Connector.
Figure 2-10: Connecting data cable to the audio card.
2. Connect the CD audio cable to your audio card as shown in
Figure 2-11.
Figure 2-11: Connecting CD audio cable to the audio card.
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3. Slide the drives back into place and fasten them to your system
as shown in Figure 2-12.
Figure 2-12: Fastening the drives to your system.
4. Switch on your system.
5. Proceed to the section “Installing the Software” in this chapter.
Connecting Cables to Your IDE CD-ROM Interface Card
If your drive comes with an IDE CD-ROM interface card, you need to
install the interface card and connect it to your drive.
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To install the interface card:
1. Locate a vacant 16-bit slot in your system (see Figure 2-13).
Figure 2-13: Locating a vacant slot.
2. Remove the metal plate from the slot you have chosen and put
the screw aside (see Figure 2-14).
Figure 2-14: Removing the metal plate from the slot.
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3. Align the IDE CD-ROM interface card’s gold-stripped
connector with the expansion slot and gently lower it into the
slot (see Figure 2-15).
Figure 2-15: Inserting the IDE CD-ROM interface card.
4. Secure the interface card to the expansion slot with the screw
you removed from the metal plate (see Figure 2-16).
Figure 2-16: Fastening the IDE CD-ROM interface card to your system.
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To connect the drive to the interface card:
1. Connect the data cable to your IDE CD-ROM interface card as
shown in Figure 2-17. Make sure you align the colored wire on
the cable to Pin 1 of the IDE CD-ROM Data Connector.
Figure 2-17: Connecting the data cable to the interface card.
2. If you have an audio card installed in your system, connect the
CD audio cable to the CD Audio Connector on the audio card
as shown in Figure 2-18.
Figure 2-18: Connecting the CD audio cable to the audio card.
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connect a headphone or powered speakers to the Stereo Phone
Jack on your drive’s front panel. Set the volume controls of
your drive and powered speakers to minimum before powering
on (or resetting) the system. This is to prevent possible damage
to the headphone or speaker.
4. Slide the drives back into place and fasten them to your system
as shown in Figure 2-19.
Figure 2-19: Fastening the drives to your system.
5. Switch on your system.
6. Proceed to the section “Installing the Software” in this chapter.
Connecting Cables to Your Hard Disk Controller Card
To connect the data cable to your hard disk and hard disk controller
card:
1. If you have not backed up your hard disk, please do so before
you proceed. For more information, refer to your DOS
documentation.
2. Connect the power and data cables to your hard disk as shown
in Figure 2-20. Make sure you align the colored wire on the
cable to Pin 1 of your Hard Disk Data Connector.
The default setting for your CD-ROM drive is Slave
drive. Make sure that your hard disk is set as the Master
drive. For more information, refer to the documentation
that comes with your hard disk.
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Figure 2-20: Connecting data cable to your hard disk.
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3. Connect the data cable to your hard disk controller card as
shown in Figure 2-21. Make sure you align the colored wire on
the cable to Pin 1 of your Hard Disk Data Connector.
Your hard disk controller card may differ from the one
shown in Figure 2-21.
Figure 2-21: Connecting data cable to the hard disk controller card.
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4. If you have an audio card installed in your system, connect the
audio cable to the CD Audio Connector on the audio card as
shown in CD Figure 2-22.
Figure 2-22: Connecting the CD audio cable to the audio card.
5. If you do not have an audio card installed in your system,
connect a headphone or powered speakers to the Stereo Phone
Jack on your drive’s front panel. Set the volume controls of
your drive and powered speakers to minimum before powering
on (or resetting) the system. This is to prevent possible damage
to the headphone or speaker.
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6. Slide the drives back into place and fasten them to your system
as shown in Figure 2-23.
Figure 2-23: Fastening the drives to your system.
7. Switch on your system.
8. Proceed to install the software.
Installing the Software
The following instructions show you how to install two drivers
required to control your CD-ROM drive and an application that allows
you to play audio CDs.
To install the software:
1. Insert the CD-ROM Installation Disk into drive A or B of your
computer.
2. Type A:INSTALL (or B:INSTALL) and press <Enter>.
3. Follow the instructions on the screen to complete the
installation.
If you are connecting your drive to the hard disk
controller card, select 1F0 for the I/O address.
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The installation program creates a directory to store the accompanying
software. The program adds the following statements to your
AUTOEXEC.BAT and CONFIG.SYS files respectively:
AUTOEXEC.BAT:
C:\path\MSCDEX /D:MSCD001 /M:8 /V
CONFIG.SYS:
DEVICE=C:\path\SBIDE.SYS /D:MSCD001 /P:1E8,11 /V
If you are connecting your drive to the hard disk controller
card, the statement added to your CONFIG.SYS is
DEVICE=C:\path\SBIDE.SYS /D:MSCD001 /P:1F0,14 /V
For more information on these two statements, refer to the section
“Changing the Driver Settings” in Chapter 4. It is important to reboot
your system for the changes to take effect. When you reboot, the
MSCDEX statement will display the drive letter assigned to your
CD-ROM drive.
If you wish to connect your new drive to your existing
CD-ROM drive, read the section “Connecting Additional
Drives” in Chapter 4. If you wish to replace your current
CD-ROM drive with this new drive, remove your drive’s driver
settings from the CONFIG.SYS file before you reboot your
system. Refer to your DOS manual for more information.
Testing the Installation
After installing the software and rebooting your system, you need to
ensure that your CD-ROM drive and drivers are installed properly.
Before you test your drive, make sure a pair of speakers are connected
to your system. If you do not have an audio card, connect your
speakers to the Stereo Phone Jack on your drive’s front panel.
To test that your drive is working properly:
1. Load an audio CD onto your disc tray.
2. Change to the installed directory.
3. Type TESTCD and press <Enter>.
4. Follow the instructions on the screen.
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TESTCD does the following:
❑ Checks that the drive is properly set up.
If you see a MSCDEX error message, check that SBIDE.SYS
is properly installed (see the section “Changing the Driver
Settings” in Chapter 4). Also, ensure that the data and power
cables are properly connected to the CD-ROM drive.
❑ Checks that there is audio output.
If there is no audio output, refer to Appendix B.
If your CD-ROM drive and drivers are installed properly, you
can replace the cover of your system.
Setting Up Your CD-ROM Drive 2-19
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3
Using QuickCD
QuickCD allows you to play audio CDs in DOS and Windows. Like
your CD player, QuickCD is easy and fun to operate.
This chapter provides you with information on:
❑ Running DOS QuickCD
❑ Running Windows QuickCD
If you have not installed the software that comes with your
audio card, you should install it before proceeding.
Running DOS QuickCD
To run DOS QuickCD:
1. Change to your sound directory.
2. Change to PLAYCD subdirectory.
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3. At the DOS prompt, type QCD and press <Enter>.
The QuickCD screen similar to Figure 3-1 appears.
Figure 3-1: The QuickCD screen.
If you have more than one drive, this program allows you to
specify the desired drive at the DOS prompt. For example, to
play the audio disc from your F drive, type QCD /D:F and
press <Enter>.
Understanding the DOS QuickCD Screen
DOS QuickCD supports the same features found on a CD player and
more. To help you use these features, the following are descriptions
of the different buttons and boxes (see Figure 3-1) found on the
QuickCD screen:
Eject button
Ejects or closes the tray.
This function only applies if your
CD-ROM drive has a motorized tray
loading system.
Play button
Stop button
Plays the track shown in the Track box.
Stops the track.
Pause/Resume button Pauses or resumes the track.
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Next Track button
Plays the next track.
If it is the end of the CD, the first track is
played.
Previous Track button Plays the previous track.
If it is the start of the CD, the last track is
played.
Fast Forward button
Rewind button
Forwards the current track by 16 seconds.
If the end of the last track is encountered,
this function is ignored.
Rewinds the current track by 16 seconds.
If it is the start of the first track, this
function is ignored.
Next Drive button
Changes to the next CD-ROM drive.
If there is only one drive, this function is
ignored.
Drive box
Displays the current CD-ROM drive.
Displays the current operation.
Mode box
Total Time box
Displays the total time required to play all
tracks on the CD.
Volume Control slider Controls the volume of the CD audio.
To increase or decrease the volume, use
the up or down arrow key.
Track box
Displays the current track and duration of
the track.
Using the Keyboard and Mouse
You can control and select the various features (buttons and boxes)
found on the QuickCD screen by using the mouse or the keyboard.
Click on a button to start an operation.
Click the left or right mouse button to increase or decrease the
volume, after you have clicked on the Volume Control Slider.
Use the left and right arrow keys to choose a button.
Press <Enter> to start the operation.
Use the up or down arrow key to increase or decrease the
volume, after you have selected the Volume Control Slider.
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Quitting DOS QuickCD
To quit DOS QuickCD, do one of the following:
❑ Press <Esc>.
❑ Click on the Title box.
Running Windows QuickCD
Before you can use Windows QuickCD, you need to
❑ Set it up in Windows
❑ Install the MCICDA.DRV driver that comes with your
Windows 3.1 package.
MCICDA.DRV is the device driver that allows you to play
audio CDs in Windows.
To set up QuickCD in Windows:
1. Click the Accessories group window.
2. Select New from the File menu.
The New Program Object dialog box similar to Figure 3-2
appears.
Figure 3-2: The New Program Object dialog box.
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3. Select Program Item and choose OK.
The Program Item Properties dialog box similar to Figure 3-3
appears.
Figure 3-3: The Program Item Properties dialog box.
4. Type in the description as shown in Figure 3-3.
5. Choose OK.
The QuickCD icon appears in the Accessories group window.
To add MCICDA.DRV:
1. Double-click the Control Panel icon in the Main group
window.
The Control Panel group window similar to Figure 3-4
appears.
Figure 3-4: The Control Panel group window.
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2. Double-click the Drivers icon in the Control Panel group
window.
The Drivers dialog box similar to Figure 3-5 appears.
Figure 3-5: The Drivers dialog box.
3. Check that the statement [MCI] CD Audio appears in the
Installed Drivers list box.
❑ If the statement [MCI] CD Audio appears in the Drivers
dialog box, choose Close to exit the Drivers dialog box.
You can proceed to run Windows QuickCD.
❑ If the statement [MCI] CD Audio does not appear in the
Drivers dialog box, follow steps 4, 5, 6, and 7 to add this
statement.
4. Choose Add... from the Drivers dialog box.
The Add dialog box similar to Figure 3-6 appears.
Figure 3-6: The Add dialog box.
5. Select [MCI] CD Audio from the Add dialog box.
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6. Choose OK.
7. Restart Windows for the changes to take effect.
Starting Windows QuickCD
After you set up Windows QuickCD, you can run the program from
your Accessories group window.
To run Windows QuickCD:
1. Double-click the QuickCD icon in your Accessories group
window.
The QuickCD control window similar to Figure 3-7
appears.
Figure 3-7: The QuickCD control window.
Understanding the Windows QuickCD Control Window
The following describes the buttons, sliders, and display box found on
the QuickCD control window:
Off switch
Quits QuickCD.
Eject button
Ejects or closes the tray.
This function only applies if your
CD-ROM drive has a motorized tray
loading system.
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Play button
Stop button
Pause button
Plays the track shown in the Display box.
Stops the track.
Pauses or resumes the track.
Previous Track button Plays the previous track.
If it is the start of the CD, the last track is
played.
Rewind button
Rewinds the current track by 10 seconds.
If it is the start of the first track, this
function is ignored.
Fast Forward button
Next Track button
Forwards the current track by 10 seconds.
If the end of the last track is encountered,
this function is ignored.
Plays the next track.
If it is the end of the CD, the first track is
played.
Mixer button
Slider thumb
Activates the Mixer.
Rewinds or forwards the current track.
Track Selection button Allows you to select the desired track.
Iftherearemorethan20tracks,choose
to display the rest of the tracks.
Display box
Displays the current track and duration of
the track.
Control Menu box
Activates the Control menu.
Using the Keyboard and Mouse
You can control and select the various features (buttons and sliders)
found on the QuickCD control window by using the mouse or the
keyboard.
Click on the Track Selection button to play a desired track.
Click on a button to select and start an operation.
Drag the Slider thumb to forward or rewind the current track.
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Press <Tab> to choose a button.
Press <Enter> to start the selected operation.
Move the Slider thumb with the left or right arrow key to
forward or rewind the current track.
Using the Control Menu Box
The Control Menu Box (top left corner of the control window)
contains commands that allow you to perform various operations such
as move, restore, and close the QuickCD control window.
To activate the Control menu:
1. Click on the Control Menu box.
The Control menu similar to Figure 3-8 appears.
Figure 3-8: The Control menu.
The following describes the commands found on the menu:
Restore
Move
Restores the QuickCD window from its icon.
Allows you to move QuickCD around the
desktop.
Minimize
Close
Reduces QuickCD to an icon.
Quits QuickCD.
Switch To
Opens the Task List dialog box which allows
you to select another running application.
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Play
Stop
Pause
Skip
Plays the current track.
Stops the track.
Pauses or resumes the track.
Selects the next track and plays it.
If it is the end of the CD, the first track is
played.
Always on Top
Displays QuickCD on top of the active
window.
Preferences
Allows you to customize QuickCD.
About QuickCD
Displays copyright information about
QuickCD.
Customizing Windows QuickCD
You can customize Windows QuickCD to work in the way you like.
You may wish to automatically play a CD when it is inserted or stop
playing every time you exit the application.
To customize Windows QuickCD:
1. Select Preferences from the Control menu.
The Preferences dialog box similar to Figure 3-9 appears.
Figure 3-9: The Preferences dialog box.
2. Select the desired options.
❑ Automatically play when CD is inserted
Plays an audio CD automatically if it is loaded in the disk
tray when you start QuickCD.
❑ Continuous playback
Repeats from track 1 after the final track is played.
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❑ Minimize on play
Minimizes QuickCD to an icon when playing audio CD.
❑ Stop playback on exit
Stops an audio CD when you exit QuickCD.
3. Choose OK.
Quitting Windows QuickCD
To quit Windows QuickCD, do one of the following:
❑ Choose the On/Off button.
❑ Select Close from the Control menu.
❑ Press <Alt+F4>.
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4
Doing More with Your CD-ROM Drive
This chapter comprises several sections to help you get more out of
your CD-ROM drive. The chapter is organized as follows:
❑ Changing the Driver Settings
This section describes the parameters of the drivers that control
your CD-ROM drive and the available settings of each driver.
❑ Running CDSETUP
This section shows you how to run a utility to change your IDE
port and IRQ line settings.
❑ Locking the Disc Tray
You can lock your disc tray if you wish. This section describes
two DOS utilities for locking and unlocking the disc tray.
❑ Connecting Additional Drive
This section shows you how to connect an additional drive to
your CD-ROM drive.
Changing the Driver Settings
This section shows you how to change the settings of the two drivers
that control your CD-ROM drive.
The two drivers mentioned above are:
❑ SBIDE.SYS
The hardware-dependent driver for your CD-ROM drive.
It enables your CD-ROM drive to communicate effectively
with your PC.
❑ MSCDEX.EXE
The Microsoft CD-ROM Extensions program — the
software-dependent driver for your drive. It is a standard
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mechanism created by Microsoft to read large files, and it gives
your PC the capability to communicate with your CD-ROM
drive.
The presence of these two drivers are reflected by the following
statements in the CONFIG.SYS and AUTOEXEC.BAT files after you
run the installation program.
CONFIG.SYS:
DEVICE=C:\path\SBIDE.SYS /D:MSCD001 /P:1E8,11 /V
AUTOEXEC.BAT:
C:\path\MSCDEX /D:MSCD001 /M:8 /V
To help you to edit these parameters correctly, the following sections
list the syntax for the SBIDE.SYS and MSCDEX.EXE statements. It
also explains the different parameters you can set in each driver.
This section assumes that you know DOS. You should at least
be comfortable in changing statements in your
AUTOEXEC.BAT and CONFIG.SYS. If you do not know
DOS, please ask someone who does to help you.
SBIDE.SYS Settings
SBIDE.SYS supports Primary, Secondary, Tertiary, and Quaternary
ports. These ports are industrial conventions for the combination of
I/O addresses and IRQ line used by an IDE interface.
The syntax of the SBIDE.SYS statement in CONFIG.SYS is:
DEVICE=C:\path\SBIDE.SYS /D:device /P:addr,irq /V
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The descriptions of the parameters are as follows:
Parameter
Description
path
Specifies the directory where the driver is stored.
/D:device
Specifies the name of the CD-ROM drive. This must be
identical to the device name specified by the MSCDEX
statement in the AUTOEXEC.BAT file. The
installation default setting is MSCD001.
/P:addr,irq
Specifies the base I/O address (addr) in hexadecimal
and IRQ line (irq) for the IDE CD-ROM interface on
your card. addr can be 1F0, 170, 1E8 (default), or 168.
irq can be 10, 11 (default), 12, 14, or 15. See Table 4-1.
Table 4-1: Standard settings for IDE ports.
IDE Port
addr, irq
1F0, 14
I/O Addresses Used
1F0H to 1F7H,
3F6H to 3F7H
Primary
170H to 177H,
376H to 377H
Secondary
Tertiary
170, 15
1E8, 11 or 12
1E8H to 1EFH
168H to 16FH
Quaternary 168, 10 or 11
Select the Primary Port only if you connect your
drive to the primary hard disk controller card.
Also, you can only connect two IDE devices to
each IDE port in a system and the names of these
IDE ports do not indicate any kind of sequence
for adding IDE devices.
/V
Displays the drive type, firmware version, port address,
and interrupt of your drive.
You can also run CDSETUP to change the base I/O address and
IRQ line of your card. Refer to the section “Running
CDSETUP” in this chapter for more information.
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MSCDEX.EXE Settings
The syntax of the MSCDEX.EXE statement in AUTOEXEC.BAT is:
C:\path\MSCDEX /D:device /M:xx [/L:drive] [/E] /V
[ ] in the above statement refers to any optional parameters.
After making changes to the statement, please remember to
reboot your system for the changes to take effect.
The descriptions of the parameters are as follows:
Parameter
Description
path
Specifies the directory where the driver is stored.
/D:device
Specifies the name of the CD-ROM drive.
Installation default is MSCD001.
/M:xx
Specifies the number of buffers to use for temporary
storage of the most recent data. xx ranges from 2 to
32.
The performance of your drive increases with the
value of xx.
As each buffer uses about 2 KB of memory,
specifying too many buffers may interfere
with programs that have large memory
requirements.
/L:drive
Specifies the drive letter assigned to the first
CD-ROM drive. If this is not specified, the next
available drive letter is used by your system.
If you have specified the LASTDRIVE
statement in your CONFIG.SYS, make sure
that the drive letter falls within the specified
range. See Appendix C, “Troubleshooting”
for more information.
/E
Specifies the use of expanded memory. This
parameter is only applicable to Expanded Memory
Manager LIM version 3.2 or later.
/V
Displays RAM allocation and expanded memory
usage at boot time.
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Running CDSETUP
After you have installed your software, you can run CDSETUP to
change the base I/O address and IRQ line of your IDE interface.
To change the base I/O address and IRQ line of your card, you
need to change the jumper setting on your audio or IDE
CD-ROM interface card. Refer to the appendix “Resolving
Hardware Conflicts” to change the jumper setting on your IDE
CD-ROM interface card. To change the jumper setting on your
audio card, refer to the documentation that comes with your
audio card.
To run CDSETUP:
1. Change to your installed directory.
2. Type CDSETUP and press <Enter>.
3. Follow the instructions on the screen.
4. Restart your system for the changes to take effect.
If you do not wish to run CDSETUP, you can use a text editor
to change the base I/O address and IRQ line of your card. Refer
to the section “Changing the Driver Settings” in this chapter for
more information.
Locking the Disc Tray
If you do not want others to remove your CD from the disc tray, you
can lock or unlock the disc tray using the DOS utilities
LOCKCD.EXE and UNLOCKCD.EXE. LOCKCD.EXE and
UNLOCKCD.EXE allow you to disable and enable the Stop/Eject
button respectively.
To lock the disc tray:
1. Change to the installed directory.
2. Type LOCKCD d1: [d2: d3: d4:] and press <Enter>.
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d1, d2, d3, and d4 refer to the drives you want to lock. For
example, to lock the disc trays for drives D, E, and F, type
LOCKCD D: E: F: and press <Enter>.
Once you have locked the tray, it can only be ejected if you run
UNLOCKCD.EXE or restart the system.
To unlock the disc tray:
1. Change to the installed directory.
2. Type UNLOCKCD d1: [d2: d3: d4:] and press <Enter>.
d1, d2, d3, and d4 refer to the drives you want to unlock.
Connecting Additional Drives
You can connect additional drives to your system. You can connect
two CD-ROM drives to each IDE port. When you connect the drives,
you need to assign the drive as the Master or Slave drive. This is done
by configuring the Master/Slave Jumper settings at the back of the
drive.
Do not connect two CD-ROM drives to the same IDE port if
they require different device drivers. The device drivers may
not work together.
This section shows you how to:
❑ Enable and Disable Jumpers
❑ Configure the Master/Slave Jumper Settings
❑ Connect Additional Drive to Your Drive
You need a data cable (similar to the one that comes with your
package) to connect the drives.
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Enabling and Disabling Jumpers
A jumper exists in two states: enabled or disabled. A jumper is
enabled when a plastic hood called a jumper block is placed over the
jumper’s two pins as shown in Figure 4-1.
Figure 4-1: An enabled jumper.
In contrast, a disabled jumper is one in which the jumper block is not
placed over the jumper’s two pins as shown in Figure 4-2.
Figure 4-2: Disabled jumpers.
Configuring the Master/Slave Jumper Setting
You can set your drive as the Master or Slave drive using the
Master/Slave Jumper at the back of the drive. The factory default is
Slave.
The instructions below show you how to connect an additional
GCD-R542B to your drive. If your additional drive is not
GCD-R542B, refer to the documentation that comes with your drive.
To configure your drive to Master or Slave:
1. Remove the jumper blocks from the Master/Slave Jumper of
your drive.
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2. Set your drive by placing the jumper blocks on the desired
jumper as shown in Figure 4-3.
Figure 4-3: The available ID Jumper settings.
The jumper labeled CS is reserved and should not be used.
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Connecting the Drives
After you have set your drive as the Master or Slave drive, you can
connect it to your existing drive using a daisy-chain cable as shown in
Figure 4-4.
Figure 4-4: Daisy-chaining the drives.
Make sure that you align the colored wire on the data cable to
Pin 1 on your CD-ROM drives’ IDE CD-ROM Connector, and
the CD audio cable to the Master drive.
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A
Technical Data
This appendix provides you with the technical specifications of your
drive.
Physical Dimensions
Height
41.5 mm
146.0 mm
189.0 mm
PC white
Width
Depth
Color
Performance Characteristics
Buffer Memory
256 KB
Data Transfer Rate
Single Speed
Quad Speed
150 KB/sec
600 KB/sec
Access Time
1/3 Stroke
220 msec (Typical)
MTBF (Mean Time between failure) 50,000 POH (10% duty)
Error Rate
Normal Speed
Quad Speed
< 10-15(Mode 1)
< 10-12(Mode 2)
< 10-15(Mode 1)
< 10-12(Mode 2)
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Power Supply
Current Drain
5 Volts ± 5%
12 Volts ± 10%
0.35 Amp (Max.) ± 5 Volts
0.8 Amp (Max.) ± 12 Volts
Typical Audio Performance
Frequency Response
Signal to Noise Ratio
20 Hz to 20 kHz ± 3 dB
85 dB
Total Harmonic Distortion (at 1 kHz) 0.2% (Typical)
Channel Separation
Line Output
70 dB
0.8 Vrms (RL:47kΩ ) (Typical)
0.7 Vrms (RL:100kΩ ) (Typical)
Headphone Output
Environmental Operating Limits
Ambient Temperature (No Condensation)
°
Operating
Storage
0 to 40 C
°
20 to 60C
Relative Humidity (No Condensation)
Operating
Storage
10 to 60%
10 to 80%
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B
Resolving Hardware Conflicts
This appendix provides you with information on the hardware settings
of the IDE CD-ROM interface card. It shows you how to change the
Base I/O address and IRQ line if conflicts occur between the IDE
CD-ROM interface card and other devices.
To resolve hardware conflicts between your audio card and
other devices, read the documentation that comes with your
audio card.
I/O Addresses
The interface card’s I/O addresses are the addresses used by your
computer’s microprocessor to distinguish the IDE CD-ROM interface
card from other peripheral devices in your system when sending or
receiving data. The base I/O addresses and their I/O address ranges
are tabulated below.
Table B-1: I/O addresses for IDE port.
IDE Port
Secondary
Tertiary
Base I/O Address
170H
I/O Address Range
170H to 177H, 376H to 377H
1E8H to 1EFH
1E8H (Default)
Quaternary 168H
168H to 16FH
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Changing Base I/O Address
If I/O address conflicts occur between the IDE CD-ROM interface
card and other devices, you need to change the base I/O address of the
IDE CD-ROM interface card or that of the conflicting device.
Change the default base I/O address of the IDE CD-ROM
interface card only when another device absolutely requires the
I/O addresses assigned to the interface card. If you change the
I/O address of your card, you may also need to change the IRQ
line. Refer to the section “Changing IRQ Line”.
To change the interface card’s base I/O address:
1. Switch off your system and all peripheral devices.
2. Remove your system’s cover and IDE CD-ROM interface card.
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3. Place the jumper block on the interface card to select the
desired base I/O address as shown in Figure B-1 . A jumper
block is a removable plastic hood that fits over a pair of pins.
Figure B-1: IDE Port settings for the IDE CD-ROM Interface.
4. Run CDSETUP or the installation program to update the
setting in your CONFIG.SYS file’s SBIDE.SYS statement.
For more information on CDSETUP, refer to the section
“Running CDSETUP” in Chapter 4.
5. Reboot the system for changes to take effect.
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Changing IRQ Line
Four IRQ Lines are available for your IDE CD-ROM interface card:
10, 11 (factory default setting), 12 and 15. Refer to Table B-2 for the
standard IRQ line assigned to the different IDE port.
Table B-2: IRQ Lines for the respective IDE Port.
IDE Port
Secondary
Tertiary (Default) 11 (Default) or 12
Quarternary 10 or 11
IRQ Lines
15
Refer to the section “Changing Base I/O Address” in this
chapter to identify the IDE Port you have specified.
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To change the IRQ line, enable the jumpers corresponding to the
settings shown in Figure B-2 .
Figure B-2: The available IRQ settings of your IDE CD-ROM Interface.
To ensure that your changes to the IDE CD-ROM interface
settings are effected, make corresponding changes to the
hardware device driver settings. Refer to the section
“Changing the Driver Settings” in Chapter 4 for more
information.
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C
Troubleshooting
This appendix helps you troubleshoot some common problems you
might face.
Problems with CD-ROM Drive
Problem
Causes
No sound from speakers.
1. Audio cable is not connected properly or the volume
is not adjusted to an audible level.
2. The drive might be faulty.
3. The card might be faulty.
Solutions
1. Check that your speakers are connected to the
correct jack on the sound card and the volume is set
to mid-range. Check the Mixer to ensure that the
volume is set to mid-range. (See the documentation
that comes with your audio card for more details.)
2. Connect earphones to the Stereo Phone Jack. If
there is no sound from your earphones, consult your
dealer about your faulty drive.
3. Connect earphones to the stereo phone jack. If there
is sound from your earphones, check to see the audio
cable is connected from the drive to the audio card
(see the section “Installing Your Drive” in
Chapter 2). If the audio cable is connected and there
is no sound from your speakers, consult your dealer
about your faulty card.
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Problem
Causes
Interface card or CD-ROM drive is not ready.
1. The power or data cable is not connected.
2. MSCDEX.EXE or SBIDE.SYS is not loaded.
3. Some BIOS that include power management
features use IRQ 12 or 15.
Solutions
1. Ensure the power and CD audio cables are
connected properly to the drive (see the section
“Installing Your Drive” in Chapter 2).
2. Your CD-ROM drive requires MSCDEX.EXE and
SBIDE.SYS to access the drive. Check your
AUTOEXEC.BAT file for the statement
C:\path\MSCDEX.EXE /D:MSCD001 /M:8 /V
and CONFIG.SYS file for the statement
DEVICE=C:\path\SBIDE.SYS /D:MSCD001
/P:1E8,11 /V (see the section “Changing the
Driver Settings” in Chapter 4 for more information).
If you have connected the drive to the hard disk
controller card, the statement added to your
CONFIG.SYS file is
DEVICE=C:\path\SBIDE.SYS /D:MSCD001
/P:1F0,14 /V
3. Change the IRQ setting of the audio or IDE
CD-ROM interface card. Refer to the
documentation for more information.
Problem
Cause
Not enough drive letters available.
You have installed more than 3 logical or physical
drives in your system.
SolutionModify the LASTDRIVE statement in your CONFIG.SYS
file to reflect the maximum number of drives you can access. For
example, if you have installed 5 drives in your system, your current
LASTDRIVE statement in your CONFIG.SYS file will be
LASTDRIVE=E. Change this statement to LASTDRIVE=F if you
want to install an additional drive to your system. See your DOS
manual for more details.
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Problem
Solution
I do not know how to specify the settings for the
MSCDEX driver when I have two or more CD-ROM
drives using different device drivers in my system. For
example, I have a Creative IDE and another CD-ROM
drive connected to my system.
Modify the MSCDEX statement in your
AUTOEXEC.BAT file to include a second device name
e.g., MSCD002 (see the following statement).
[path]MSCDEX /D:MSCD001 /D:MSCD002 /V /M:8
This statement defines the MSCDEX driver for two
CD-ROM drives with device names MSCD001 and
MSCD002. These device names have to be identical to
the device names for the respective CD-ROM device
drivers in the CONFIG.SYS file as shown below.
DEVICE= [path]SBIDE.SYS /D:MSCD001
/P:1E8,11 /V
DEVICE= [path]xxx.SYS /D:MSCD002
SBIDE.SYS is the device driver for Creative
IDE CD-ROM drive and xxx.SYS is the device
driver for the other CD-ROM drive.
Troubleshooting C-3
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D
Glossary
CD-ROM/XA
CD-ROM Extended Architecture. An
extended CD-ROM format developed by
Philips, Sony, and Microsoft that allows
computer data, compressed audio data,
and video/picture data to share a single
track.
DAT
Digital Audio Tape. A magnetic tape
storage medium for the digital recording
and playback of encoded audio
information.
Quad Velocity Transfer
Also known as Quad Speed Transfer.
The transfer of data from the CD-ROM
drive to the microprocessor at 600 KB per
second compared to the normal rate of
150 KB per second.
Base I/O Address
I/O Addresses
The address from which the interface
card’s I/O addresses begin.
The input/output addresses used by your
computer’s microprocessor to distinguish
your CD-ROM drive from other
peripherals in your system when sending
or receiving data.
Kodak’s Photo CD
Multimedia
A disc format and a specialized player
developed and marketed by Kodak.
Applications that have been enhanced by
the addition of sound, animation, or
video. It could also be a combination of
all these.
Glossary D-1
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Track
A logical region of a disc. Each track can
contain sound, animation, video, or other
computer data.
Glossary D-2
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E
Technical Support
We are committed to giving you the best product as well as the best
technical support. When you contact us, please have the following
information:
❑ Hardware configuration information such as the base I/O
address, IRQ, or DMA channel used.
❑ Error message on the screen and how it came about.
❑ Information on the adapter card that conflicts with your card.
This section shows where you can contact us:
❑ Inside U.S.A., Canada and South America
❑ Inside Europe
❑ Inside Asia
❑ Through Compuserve
Inside U.S.A., Canada and South America
CREATIVE LABS, INC. Technical Support
1523 Cimarron Plaza
Stillwater
OK 74075
U.S.A.
Tel
Fax
BBS
: +405 742 6622
: +405 742 6633
: +405 742 6660
Operating Hours (U.S.A. Central Time)
Mon-Sun
: 8:00 am-12:00 am (16 hours)
Public Holidays : Closed
Technical Support E-1
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Inside Europe
CREATIVE LABS (IRELAND) LTD. Technical Support
Ballycoolin Business Park
Blanchardstown
Dublin 15
Ireland
Ireland
Tel
Fax
: +353 1 820 7555
: +353 1 820 5052
BBS : +353 1 820 3784 (hst)
: +353 1 820 3818 (Zyxel)
France
Tel
Fax
: +33 1 39 20 04 21
: +33 1 39 20 90 10
BBS : +33 1 39 20 90 43 (hst)
: +33 1 39 20 90 47 (v32bis)
Minitel : 3615 CREATIVE and
3617 CREATIVE
UK
Tel
Fax
: +44 01734 344 744
: +44 01734 320 271
BBS : +44 01743 360 287
Belgium
(for Benelux)
Tel
Fax
: +32 03 281 35 70
: +32 03 281 35 80
Germany
(for Central and Fax
Tel
: +49 089 9579081
: +49 089 9577453
Eastern Europe) BBS : +49 089 9557274
Scandinavia
Tel
Fax
: +45 4824 4322
: +45 4824 4323
Spain
Tel
: 900 953536 (Freephone)
Operating Hours
Mon-Fri
Sat-Sun
: Business Hours
: Closed
Technical Support E-2
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FaxBack is a facility that allows you to obtain product and
technical information through facsimile services. In Europe, use
the following number: +353 1 820 3667
Throughout the rest of Europe, please direct all faxes to
Ireland.
Inside Asia
CREATIVE TECHNOLOGY LTD. Technical Support
Blk 75, #01-04
Ayer Rajah Crescent
Singapore 0513
Tel
Fax
BBS
: +65 773 4048
: +65 773 0353
: +65 776 2423
Operating Hours (Singapore Time)
Mon-Fri
Sat
: 9:00 am-6:00 pm
: 9:00 am-1:00 pm
Sun & Public Holidays : Closed
Through Compuserve
To serve you better, we have created a Creative Labs Forum on
Compuserve. Through this forum:
❑ You will have direct access to our company representatives
who will be there to answer your questions.
❑ You will be part of an interactive community of Creative’s
product users. Here you can share experiences and ideas and
also seek solutions to problems.
❑ We will also keep you up-to-date on the latest product
information, software updates, and fixes to common problems.
❑ We will also welcome your recommendations and suggestions
for new products and for improving our products in future
releases.
Technical Support E-3
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If you are already a member of Compuserve
All you need to do to access the forum is:
❑ At the Compuserve prompt,
Type Go Blaster and press <Enter>.
If you are not a member of Compuserve
(valid only in U.S.A.)
We have arranged for you to receive a free introductory Compuserve
membership which includes:
❑ one free month of Compuserve’s Basic Services,
❑ a $15 introductory usage credit to explore the Creative Forum
and Compuserve’s other Extended Services,
❑ a private User ID Number and Password, and
❑ a complimentary copy of CompuServe Magazine,
Compuserve’s monthly computing publication.
To receive this special offer:
❑ Call 1-800-524-3388 and
Ask for Representative #228.
Technical Support E-4
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