Cisco Model DPQ2202 VoIP Cable
Modem User Guide
In This Document
ƒ Introduction.................................................................................................................8
ƒ What's In the Carton?...............................................................................................10
ƒ Front Panel Description ...........................................................................................11
ƒ Back Panel Description ............................................................................................13
ƒ Installing USB Drivers..............................................................................................24
ƒ Frequently Asked Questions...................................................................................29
ƒ Having Difficulty? ....................................................................................................32
ƒ Tips for Improved Performance .............................................................................33
ƒ Front Panel LED Status Indicator Functions.........................................................34
ƒ Notices........................................................................................................................36
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IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
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IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods of
time.
14) Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
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IMPORTANT SAFETY INSTRUCTIONS
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
Handling Optional, Rechargeable Battery
This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the
event of an AC power failure.
Heed the following warning, follow the Safety and Disposal instructions below, and see the instructions
later in this guide for handling, replacing, and disposing of the battery.
WARNING: There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or attempt
to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the
external contacts, or expose to water or other liquids. Dispose of the battery in
accordance with local regulations and instructions from your service provider.
Handling Disposable Batteries
This product may contain disposable batteries.
Heed the preceding warning about explosion and disposal issues, and follow the Safety and Disposal
instructions below.
Safety
ƒ Insert batteries correctly. There may be a risk of explosion if the batteries are incorrectly inserted.
ƒ Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.
ƒ Please follow instructions provided for charging ‘rechargeable’ batteries.
ƒ Replace batteries with the same or equivalent type that we recommend.
ƒ Do not expose batteries to excessive heat (such as sunlight or fire).
ƒ Do not expose batteries to temperatures above 100°C (212°F).
Disposal
ƒ The batteries may contain substances that could be harmful to the environment.
ƒ Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and
local/national disposal and recycling regulations.
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IMPORTANT SAFETY INSTRUCTIONS
ƒ The batteries may contain perchlorate, a known hazardous substance, so special handling and
disposal of this product might be necessary. For more information about perchlorate and best
management practices for perchlorate-containing substance, see
Provide Ventilation and Select a Location
ƒ Remove all packaging material before applying power to the product.
ƒ Do not place this apparatus on a bed, sofa, rug, or similar surface.
ƒ Do not place this apparatus on an unstable surface.
ƒ Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
ƒ Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
ƒ Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
20090326_Modem with Battery_Safety
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IMPORTANT SAFETY INSTRUCTIONS
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
ƒ Reorient or relocate the receiving antenna.
ƒ Increase the separation between the equipment and receiver.
ƒ Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
ƒ Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
DPQ2202 Cable Modem
with Embedded MTA
Model: DPQ2202
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20081121 FCC Standard
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Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Cisco Model DPQ2202 Voice-over-Internet Protocol
(VoIP) Cable Modem is a modem that meets industry standards for high-speed data
connectivity along with reliable digital telephone service. With cable modem, your
Internet enjoyment, home and business communications, and personal productivity
will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPQ2202 cable modem for high-
speed Internet or digital telephone service for your home or office. Refer to the
appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
Benefits and Features
Your new cable modem offers the following outstanding benefits and features:
Includes an embedded media terminal adapter (EMTA) supporting two-line
voice services
Provides a high-speed broadband Internet connection that energizes your online
experience, which makes downloading and sharing files and photos with your
family and friends hassle free
Includes 10/100BASE-T Ethernet and USB ports to provide connectivity for high-
speed data services or to other Internet devices
Assures a broad range of interoperability with most service providers by
complying with Data Over Cable System Interface Specifications (DOCSIS ) 1.0,
®
1.1, and 2.0 standards along with PacketCable™ 1.5 and 1.0 specifications to
deliver high-end performance and reliability
Includes two RJ-11 telephony ports for connecting conventional telephones or
fax machines
Allows you to attach multiple devices in your home or office to the cable modem
for high-speed networking and sharing of files and folders without first copying
them onto a CD or diskette
Features Plug and Play operation for easy set up and installation
Provides parental control and advanced firewall technology
Uses an attractive compact design that allows for horizontal tabletop or wall-
mount placement
Allows automatic software upgrades by your service provider
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Introduction
Includes one or two optional internal Lithium-Ion cartridge-style batteries for
convenient and long-lasting backup power
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What's In the Carton?
What's In the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One power cord
One DPQ2202 VoIP Cable Modem
One USB cable
One Ethernet cable (CAT5/RJ-45)
(not provided with all models)
One CD-ROM containing the user
guide and the USB drivers
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You need a cable signal splitter and additional standard RF coaxial cables if you
want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a
set-top converter, or a TV to the same cable connection as your wireless home
gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.
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Front Panel Description
Front Panel Description
The front panel of your cable modem provides status LEDs that indicate how well
and at what state your cable modem is operating. See Front Panel LED Status
indicator functions.
1
2
3
4
POWER – Illuminates solid green to indicate that AC power is being applied to
the cable modem.
DS (Downstream) – Indicates the status of the connection for receiving data.
Illuminates during normal operation
US (Upstream) – Indicates the status of the connection for sending data.
Illuminates during normal operation
ONLINE – Illuminates solid green when the cable modem is registered on the
network and fully operational. This indicator blinks to indicate one of the
following conditions:
„ The cable modem is booting up and not ready for data
„ The cable modem is scanning the network and attempting to register
„ The cable modem has lost registration on the network and will continue
blinking until it registers again
5
LINK – Illuminates solid green to indicate that an Ethernet/USB carrier is
present and blinks to indicate that Ethernet/USB data is being transferred
between the PC and the cable modem
6
7
TEL 1 – Illuminates solid green when telephony service is enabled. Blinks when
line 1 is in use
TEL 2 – Illuminates solid green when telephony service is enabled. Blinks when
line 2 is in use
Note: After the cable modem is successfully registered on the network, the
POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4) LEDs
illuminate continuously to indicate that the cable mode is active and fully
operational
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Front Panel Description
BATTERY: Illuminates when the battery is fully charged.
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Back Panel Description
Back Panel Description
The following illustration shows the description and function of the back panel
components on the DPQ2202.
Important: Do not connect your PC to both the Ethernet and USB ports at the same
time. Your modem will not function properly if both the Ethernet and USB ports are
connected to your PC at the same time.
1
TEL 1/TEL 2 – RJ-11 telephone ports connect to home telephone wiring to
conventional telephones or fax machines
2
ETHERNET – RJ-45 Ethernet port connects to the 10/100BASE-T Ethernet port
on your PC or your home network
3
4
USB – 12 Mbps USB 1.1 port connects to the USB port on your PC
REBOOT EMTA – Pressing this switch reboots the EMTA. Pressing this switch
for more than three seconds resets the device to factory default values and
reboots the EMTA
CAUTION:
The Reboot EMTA button is for maintenance purposes only. Do not use
unless instructed to do so by your service provider. Doing so may cause
you to lose any cable modem settings you have selected.
5
6
CABLE – F-Connector connects to an active signal from your service provider
POWER – Connects the cable modem to the AC power supply that is provided
with your cable modem
CAUTION:
Avoid damage to your equipment. Only use the AC power adapter that is
provided with your cable modem.
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What Are the System Requirements for Internet Service?
What Are the System Requirements for Internet Service?
To ensure that your cable modem operates efficiently for high-speed Internet service,
verify that all of the Internet devices on your system meet or exceed the following
minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum System Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
Minimum System Requirements for Macintosh
MAC OS 7.5 or later
32 MB of RAM
System Requirements for an Ethernet Connection
A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100BASE-T Ethernet network interface card (NIC) installed
System Requirements for a USB Connection
A PC with Microsoft Windows 98SE, ME, 2000, XP, or Vista operating system
A master USB port installed in your PC
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How Do I Subscribe to High-Speed Internet and Telephone Service?
How Do I Subscribe to High-Speed Internet and Telephone
Service?
Before you can use your cable modem, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the options in this
section.
I Do Not Have a High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem (CM MAC)
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by CM MAC. The
following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
I Already Have an Existing High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the cable modem. Refer
to the serial number and MAC address information listed previously in this section.
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How Do I Subscribe to High-Speed Internet and Telephone Service?
I Want to Use the Cable Modem for Telephone Service
You will also need to set up a telephone account with your local service provider to
use your cable modem for telephone service. When you contact your service
provider, you may be able to transfer your existing telephone numbers, or your cable
telephony service provider will assign a new telephone number for each current or
additional active telephone line. Discuss these options with your telephony service
provider.
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Where Is the Best Location for My Cable Modem?
Where Is the Best Location for My Cable Modem?
The ideal location for your cable modem is where it has access to outlets and other
devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your cable modem. Read this user
guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
Position your PC and cable modem so that they are located near an AC power
outlet.
Position your PC and cable modem so that they are located near an existing cable
input connection to eliminate the need for an additional cable outlet. There
should be plenty of room to guide the cables away from the modem and the PC
without straining or crimping them.
Airflow around the cable modem should not be restricted.
Choose a location that protects the cable modem from accidental disturbance or
harm.
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How Do I Mount the Modem on a Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional)
You can mount the cable modem on a wall using two wall anchors, two screws, and
the mounting slots located on the unit. The modem can be horizontally mounted.
Before You Begin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the cable modem without
strain. Leave sufficient clearance between the bottom of the cable modem and any
flooring or shelving underneath to allow access to cabling. In addition, leave enough
slack in all cables so that the cable modem can be removed for any required
maintenance without disconnecting the cables. Also, verify that you have the
following items:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mounting illustrations shown on the following pages
Mount the modem as shown in the following illustration.
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How Do I Mount the Modem on a Wall? (Optional)
Location and Dimensions of the Wall-Mounting Slots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.
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What Are the Requirements for Telephone Service?
What Are the Requirements for Telephone Service?
This section provides hardware and software requirements for using your cable
modem for telephone service.
Number of Telephone Devices
The RJ-11 telephone-style connectors on the cable modem can each provide
telephone service to multiple telephones, fax machines, and analog modems.
The maximum number of telephone devices connected to each RJ-11 port is limited
by the total Ringing Load of the telephone devices that are connected. Many
telephone devices are marked with a Ringer Equivalent Number (REN). Each
telephone port on the cable modem can support up to a 5 REN load.
The sum of the REN load on all of the telephone devices attached to each port must
not exceed 5 REN.
Telephone Device Types
You can use telephone devices that are not labeled with a REN number, but the
maximum number of attached telephone devices cannot be accurately calculated.
With telephone devices that are not labeled, each device should be connected and
the ring signal should be tested before adding more devices. If too many telephone
devices are attached and the ring signal can no longer be heard, telephone devices
should be removed until the ring signal works properly.
Telephones, fax machines, and other telephone devices should use the center 2 pins
of the RJ-11 connectors to connect to the cable modem telephone ports. Some
telephones use other pins on the RJ-11 connectors and require adapters in order to
work.
Dialing Requirements
All your telephones should be set to use DTMF dialing. Pulse dialing is typically not
enabled by your local provider.
Telephone Wiring Requirements
The cable modem supports interior telephone wiring. The maximum distance from
the unit to the most distant telephone device must not exceed 1000 feet (300 meters).
Use 26-gauge twisted-pair, or larger, telephone wiring.
Important: Connection to an existing or a new permanently installed home
telephone wiring network must be done by a qualified installer.
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How Do I Connect the Cable Modem for Internet and Telephone Service?
How Do I Connect the Cable Modem for Internet and
Telephone Service?
You can use the cable modem to provide both telephone service and to provide
Internet access, and you can share that Internet connection with other Internet
devices in your home or office. Sharing one connection among many devices is
called networking.
Connecting and Installing Internet Devices
Professional installation may be available. Contact your local service provider for
further assistance.
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
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How Do I Connect the Cable Modem for Internet and Telephone Service?
Connecting the Cable Modem for High-Speed Data and Telephone
Service
The following installation procedure ensures proper setup and configuration for the
cable modem.
1
Choose an appropriate and safe location to install the cable modem (close to a
power source, an active cable connection, your PC—if using high-speed Internet,
and your telephone lines—if using VoIP).
WARNING:
ƒ To avoid personal injury, follow the installation instructions in the exact
order shown.
ƒ To prevent possible damage to equipment, disconnect any other telephone
service before connecting your cable modem to the same wires.
ƒ Hazardous electrical voltages can exist on the telephone ports on the cable
modem and can be present on any connected wiring including Ethernet
wiring, telephone wiring and coax cable.
ƒ Telephone wiring and connections must be properly insulated to prevent
electrical shock.
ƒ Telephone connections to an installed home telephone wiring network
must be done by a qualified installer. The cable telephone service
provider may offer professional installation and connection to the home
telephone wiring network. A fee may be charged for this service.
ƒ Wiring and connections must be properly insulated to prevent electrical
shock.
ƒ Disconnect power from the cable modem before attempting to connect to
any device.
2
3
Power off your PC and other networking device; then, unplug them from the
power source.
Connect the active RF coaxial cable from your service provider to the coax
connector labeled CABLE on the back of the cable modem.
Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection,
you will need to install a cable signal splitter (not included). Always check with
your service provider before using a splitter as a splitter may degrade the signal.
4
Connect your PC to the cable modem using either of the following methods.
„ Ethernet Connection: Locate the yellow Ethernet cable, connect one end of
the Ethernet cable to the Ethernet port on your PC, and connect the other end
to the yellow ETHERNET port on the back of the cable modem.
Note: To install more Ethernet devices than ports provided on the cable
modem, use an external multi-port Ethernet switch(s).
„ USB Connection: Locate the blue USB cable, connect one end of the cable to
an available USB port on your PC, and connect the other end to the blue USB
port on the back of the cable modem.
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How Do I Connect the Cable Modem for Internet and Telephone Service?
Important: When using a USB connection, you need to install USB drivers on
Note: You can connect two separate PCs to the cable modem at the same time by
connecting one PC to the ETHERNET port and one PC to the USB port.
However, do not connect your PC to both the ETHERNET and USB ports at the
same time.
5
Connect one end of a telephone jumper cable (not included) to a telephone outlet
in your home or to a telephone or fax machine. Then connect the other end of the
jumper cable to the appropriate RJ-11 TELEPHONE port on the back of the cable
modem. The telephone ports are light gray and are labeled 1/2 and 2 or 1 and 2
depending on the region of the world the cable modem is used.
Notes:
–
Make sure to connect your telephone service to the correct RJ-11 port. For
single line telephone service, connect to port 1/2 or 1.
–
In North America, cable modems have multi-line capability on the RJ-11
telephone port labeled 1/2. Line 1 is on pins 3 and 4 of port 1/2, and
Line 2 is supported on pins 2 and 5. In Europe, cable modems support
only one line per port. Line 1 is on port 1 and line 2 is on port 2.
–
Telephones that require electrical connectors other than RJ-11 may
require an external adapter (sold separately).
6
Locate the AC power cord provided with your cable modem. Insert one end of
the power cord into the AC connector on the back of the cable modem. Then,
plug the AC power cord into an AC outlet to power-up the cable modem. The
cable modem will perform an automatic search to locate and sign on to the
broadband data network. This process may take up to 2-5 minutes. The modem
will be ready for use when the POWER, DS, US and ONLINE LEDs on the front
panel of the cable modem stop blinking and remain on continuously.
7
8
Plug in and power on your PC and other home network devices. The LINK LED
on the cable modem corresponding to the connected devices should be on or
blinking.
Once the cable modem is online, most Internet devices will have immediate
Internet access.
Note: If your PC does not have Internet access, refer to Frequently Asked
For Internet devices other than PCs, refer to the DHCP or IP Address
configuration section of the User Guide or Operations Manual for those devices.
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Installing USB Drivers
Installing USB Drivers
Your IP cable modem features multiple networking interfaces that allow you to
connect consumer electronic devices to your home network. USB 1.1 is one of the
technologies that enables Microsoft Windows-based PCs to connect to the home
network.
Important: Due to the inherent speed limitations of the technology, USB 1.1 is not
the optimal interface for high-speed networking. The USB 1.1 port should only be
used when there is no other interface available on your PC for connecting to the
network.
This section contains instructions for installing USB drivers if your PC is equipped
with a USB interface and a Microsoft Windows 2000, XP, or Vista operating system.
The USB driver installation procedures are different for each operating system.
Follow the appropriate instructions in this section for your operating system.
Note: If you are not using the USB interface, skip this section.
Installing USB Drivers on Windows 2000 Systems
1
2
3
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
Make sure the power is connected to your cable modem and that the POWER
LED status indicator on the front panel of the cable modem illuminates solid.
Connect the USB cable to your computer's USB port. Then, connect the other end
of the USB cable to the USB port on the cable modem.
4
5
Click Next in the Found New Hardware Wizard window.
Select Search for a suitable driver for my device (recommended) in the Found
New Hardware Wizard window, and then click Next.
6
7
8
9
Select CD-ROM drives in the Found New Hardware Wizard window, and then
click Next.
Click Next in the Found New Hardware Wizard window. The system searches
for the driver file for your hardware device.
After the system finds the USB driver, the Digital Signature Not Found window
opens and displays a confirmation message to continue the installation.
Click Yes to continue the installation. The Found New Hardware Wizard
window reopens with a message that the installation is complete.
10 Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
11 Try to access the Internet. If you cannot access the Internet, go to Having
service provider for further assistance.
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Installing USB Drivers
Installing USB Drivers on Windows XP Systems
1
2
3
4
5
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid.
Select Install from a list or specific location (Advanced) in the Found New
Hardware Wizard window, and then click Next.
Select Search removable media (floppy, CD-ROM) in the Found New
Hardware Wizard window, and then click Next.
Click Continue Anyway in the Hardware Installation window to continue the
installation. The Found New Hardware Wizard window reopens with a message
that the installation has finished.
6
7
Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
Try to access the Internet. If you cannot access the Internet, go to Having
service provider for further assistance.
Installing USB Drivers on Windows Vista Systems
1
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2
Wait until the POWER and ONLINE LED status indicators on the front panel of
the cable modem illuminate solid.
3
4
Follow the onscreen instructions to complete the installation.
Try to access the Internet. If you cannot access the Internet, go to Having
service provider for further assistance.
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How Do I Maintain the Battery (Optional Model Only)
How Do I Maintain the Battery (Optional Model Only)
Your modem includes one rechargeable Lithium-Ion battery to provide stand-by
operation in the event of an AC power failure. You can replace the battery without
the use of any tools.
WARNING:
There is a danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or
attempt to recharge the battery outside the system. Do not crush, puncture,
dispose of in a fire, short the external contacts, or expose to water or other
liquids. Dispose of the battery in accordance with local regulations and
instructions from your service provider.
Charging the Battery
The battery begins to charge automatically as soon as you attach the modem to the
AC electrical outlet. When you first plug in the modem, the POWER LED status
indicator illuminates.
Important! It may take as long as 24 hours for the battery to charge fully.
Using the Modem Without a Battery
If you want, you can use the modem without a battery. If you need to remove the
battery, follow the procedures found in Removing and Replacing the Battery (on
page 27).
Important! If you choose to operate your modem without a battery, you risk losing
your telephone service during a power outage.
Replacing the Battery
Under normal circumstances, the battery should last for several years. The
BATTERY LED status indicator turns off to indicate that the battery should be
replaced soon. Contact your service provider to obtain replacement batteries and for
disposal instructions.
to remove and replace the battery.
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How Do I Maintain the Battery (Optional Model Only)
Location of the Battery (Optional Model Only)
The following illustration shows the location of the battery.
Removing and Replacing the Battery
Follow these steps to remove and replace the battery. You can remove and replace
the battery without disconnecting the AC power source.
1
2
Turn the modem so that you are facing the side with the battery compartment.
Gently release the latch to open the battery cover and gain access to the battery
compartment.
3
4
Grasp the plastic strip on the front of the battery and gently slide the battery
forward to remove it from the battery compartment.
Insert a new battery into the battery compartment. Do not force the battery into
the compartment, but be sure to press the battery all the way in until it seats
fully.
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How Do I Maintain the Battery (Optional Model Only)
Close the battery compartment door. The battery lock will automatically re-
5
engage.
Important! It can take as long as 24 hours for the battery to charge fully.
Note: Dispose of the battery in accordance with local regulations and
instructions from your service provider.
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Frequently Asked Questions
Frequently Asked Questions
Q. What if I don't subscribe to telephone service from my cable operator, can I
still use the cable modem to make and receive phone calls?
A. No. Telephone service is enabled for each telephone port on the cable modem by
the cable telephony service provider. Contact your cable telephony service provider
to get telephone service through the cable modem.
Q. How do I arrange for cable telephony installation?
A. Professional installation from your cable telephony service provider may be
provided. A professional installer can connect the telephone service to your existing
telephone wiring in your home or install new wiring if needed. Professional
installation also ensures proper cable connection to the modem and to your PC, and
ensures proper configuration of all hardware and software settings. Contact your
cable telephony service provider for more information about installation.
Q. How does the cable modem connect to my computer?
A. The cable modem connects to the USB port or to the Ethernet port on your PC. If
you want to use an Ethernet interface, Ethernet cards available from your local PC or
office supply retailer, or from your service provider.
Q. After my cable modem is connected, how do I access the Internet?
A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your cable modem at the same time by connecting your TV and your cable
modem to the cable network using an optional cable signal splitter.
Q. Can I surf the Internet and make telephone calls at the same time?
A. Absolutely! Telephone service is provided separately from Internet data services.
Internet surfing and other data services do not affect the quality of your telephone
calls. If these services are enabled by your cable service provider, you can make
telephone calls and surf the net at the same time.
Q. Can I use my existing phone number with the cable modem?
A. Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.
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Frequently Asked Questions
Q. Do I automatically receive high-speed Internet service with the cable modem?
A. Your cable modem may be used to provide telephone service, high-speed
Internet service, or both services. Your cable service provider enables Internet
service. Contact your cable service provider for more information if you are not
currently subscribing to Internet service.
Q. How many telephones can I connect?
A. The RJ-11 telephone-style connectors on the cable modem can each provide
telephone service to multiple telephones, fax machines, and analog modems. The
maximum number of telephone devices connected to each RJ-11 port is limited by
the total Ringing Load of the telephone devices that are connected. Many telephone
devices are marked with a Ringer Equivalent Number (REN). Each telephone port
on the cable modem can support up to a 5 REN load. The sum of the REN load on all
of the telephone devices attached to each port must not exceed 5 REN.
Q. Can I run more than one device on the modem?
A. Yes. A single cable modem will theoretically support up to 253 Ethernet devices
utilizing user-supplied Ethernet hubs or routers that you can purchase at your local
PC or office supply retailer. Another user at your location can simultaneously
connect to the USB port on the cable modem. Contact your service provider for
further assistance.
Q. How do I renew the IP address on my PC?
A. If your PC cannot access the Internet after the cable modem is online, it is possible
that your PC did not renew its IP address. Follow the appropriate instructions in this
section for your operating system to renew the IP address on your PC.
Renewing the IP Address on Windows 2000 or XP Systems
1
2
Click Start, and then click Run. The Run window opens.
Type cmd in the Open field and click OK. A window with a command prompt
opens.
3
4
5
Type ipconfig/release at the C:/ prompt and press Enter. The system releases
the IP address.
Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a
new IP address.
Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP Address on Macintosh Systems
1
2
Close all open programs.
Open your Preferences folder.
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Frequently Asked Questions
3
4
5
6
Drag the tcp/ip preferences file to the Trash.
Close all open windows and empty the Trash.
Restart your computer.
As your computer starts, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times; then, release the keys and let the computer
restart.
7
8
9
When your computer fully reboots, click the Apple icon in the upper-left corner
of the Finder. Scroll down to Control Panels, and then click TCP/IP.
Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
Click Advanced in the User Mode window, and then click OK.
10 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
11 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: In some cases, the Load only when needed option does not appear. If it
appears, select the option. A check mark appears in the option.
12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click Info in the lower-left corner.
13 Is there a Hardware Address listed in this window?
„ If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close.
„ If no, repeat these instructions from step 6.
14 Reboot your computer.
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Having Difficulty?
Having Difficulty?
Common Troubleshooting Issues
I don't understand the front panel status indicators
information on front panel LED status indicator operation and function.
The modem does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel LED status indicators.
The modem does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the cable modem, you should first connect the
modem to the uplink port of the hub. The LINK LED of the hub will illuminate
continuously.
The modem does not register a cable connection
The modem works with a standard 75-ohm RF coaxial cable. If you are using a
different cable, your cable modem will not function properly. Contact your service
provider to determine whether you are using the correct cable.
There is no dial tone when I lift the telephone handset
Your telephone wiring may be connected to the wrong RJ-11 port on the cable
modem. The cable modem has two telephone ports. Verify that you are
connected to the correct telephone port.
There may be a problem with your telephone set. Use a different telephone set
and listen to hear dial tone.
There may be a problem with your home telephone wiring. Use a telephone and
connect directly to the same RJ-11 port on the back of the unit. If the dial tone is
working here but does not work at other locations in the home, a professional
may need to diagnose and repair a problem with your telephone wiring.
Verify that the phone company has removed the previous telephone service from
your home telephone wiring.
Your telephone service may not be enabled from your cable telephony service
provider. Contact your cable telephony service provider for more information.
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Tips for Improved Performance
Tips for Improved Performance
Check and Correct
If your cable modem does not perform as expected, the following tips may help. If
you need further assistance, contact your service provider.
Verify that the plug to your cable modem AC cord is properly inserted into an
electrical outlet.
Verify that your cable modem AC power cord is not plugged into an electrical
outlet that is controlled by a wall switch. If a wall switch controls the electrical
outlet, make sure the switch is in the ON position.
Verify that the POWER, DS, US and ONLINE LED status indicators on the front
panel of your cable modem are illuminated.
Verify that your cable service is active and that it supports two-way service.
Verify that all cables are properly connected, and that you are using the correct
cables.
Verify that your TCP/IP is properly installed and configured if you are using the
Ethernet connection.
Verify that you have followed the procedures in Installing USB Drivers (on page
24), if you are using the USB connection.
Verify that you have called your service provider and given them the serial
number and MAC address of your cable modem.
If you are using a cable signal splitter so that you can connect the cable modem
to other devices, remove the splitter and reconnect the cables so that the cable
modem is connected directly to the cable input. If the cable modem now
functions properly, the cable signal splitter may be defective and may need to be
replaced.
For best performance over an Ethernet connection, your PC should be equipped
with a 10/100/1000BASE-T network interface card.
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Front Panel LED Status Indicator Functions
Front Panel LED Status Indicator Functions
Initial Power Up, Calibration, and Registration (AC Power applied)
The following chart illustrates the sequence of steps and the corresponding
appearance of the cable modem front panel LED status indicators during power up,
calibration, and registration on the network when AC power is applied to the cable
modem. Use this chart to troubleshoot the power up, calibration, and registration
process of your cable modem.
Note: After the cable modem completes Step 7 (Registration Completed), the modem
proceeds immediately to Normal Operations. See Normal Operations (AC Power
applied) (on page 35).
Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration
Step
1
2
3
4
5
6
7
8
Front Panel
Indicator
Power
Up
Self
Test Scan
Downstream
Downstream
Signal Lock
Ranging Requesting
IP Address
Registering Registration
Completed
1
2
3
4
5
POWER
DS
On
On
On
On
On
On
On
On
On
Off
Off
On
On
On
On
Off
On
On
On
On
On
Blinking
Blinking
Blinking
Off
Blinking
Off
On
On
US
Blinking
Off
On
ONLINE
LINK
Off
Blinking
On
or
On
or
On
or
On
or
On
or
On
or
Blinking
Blinking
Blinking
Blinking
Blinking
Blinking
7
8
9
TEL1
TEL2
Off
Off
Off
On
On
On
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
BATTERY
(optional
model only)
* The ONLINE LED is on whenever a PC is connected to the modem, and it blinks to indicate that data is being transferred. If the
modem is used to provide telephone service only and is not connected to a PC, the ONLINE LED is off.
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Front Panel LED Status Indicator Functions
Normal Operations (AC Power applied)
The following chart illustrates the appearance of the LED status indicators on the
front panel of the cable modem during normal operations when AC power is
applied to the modem.
Front Panel LED Status Indicators During Normal Operations
Front Panel
Indicator
Normal Operations
1
2
3
4
5
POWER
DS
On
On
On
On
US
ONLINE
LINK
On – When a single device is connected to either the Ethernet
or USB port and no data is being sent to or from the modem
Blinks – When only one Ethernet or USB device is connected
and data is being transferred between the consumer premise
equipment (CPE) and the cable modem
Off – When no devices are connected to either the Ethernet or
USB ports
Note: With both Ethernet and USB devices connected to the
modem at the same time, when data is being transferred
through only one of the devices (Ethernet or USB), the indicator
will illuminate continuously. Whenever data is being sent
through both data ports (Ethernet and USB) simultaneously,
the indicator will blink as described above.
6
7
8
TEL1
TEL2
ƒ On – When telephony service is enabled
ƒ Blinks – When line 1 is in use
ƒ On – When telephony service is enabled
ƒ Blinks – When line 2 is in use
BATTERY
(optional
model only)
ƒ On – When battery is charged
ƒ Blinks – When battery charge is low
ƒ Off – When there is no battery in the unit
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Notices
Notices
Trademarks
Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta
are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in
the U.S. and certain other countries.
DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
PacketCable is a trademark of Cable Television Laboratories, Inc.
All other trademarks mentioned in this document are the property of their respective owners.
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. We reserve the right to change this guide at any time without
notice.
Documentation Copyright Notice
© 2009 Cisco Systems, Inc. All rights reserved.
Printed in the United States of America.
Information in this document is subject to change without notice. No part of this
document may be reproduced in any form without the express written permission of
Cisco Systems, Inc.
Software and Firmware Use Notice
The software and firmware in this product is protected by copyright law and
furnished to you under a license agreement. You may only use this product in
accordance with the terms of the user license agreement found on the CD-ROM
provided with this product.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. To maintain compliance with the FCC RF exposure
guidelines, this equipment should be installed and operated with minimum distance
of at least 7.8 in. (20cm) from all persons.
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For Information
For Information
If You Have Questions
If you have technical questions, call Cisco Services for assistance. Follow the menu
options to speak with a service engineer. Use the following table to find the center in
your area.
Region
Assistance Centers
Telephone and Fax Numbers
Technical Support
North America Atlanta, Georgia
South America United States
Central
For Digital Broadband Delivery System products only, call:
ƒ
ƒ
ƒ
Toll-free: 1-800-283-2636
Local: 770-236-2200
Fax: 770-236-2488
America
For all products other than Digital Broadband Delivery
System, call:
ƒ
ƒ
ƒ
Toll-free: 1-800-722-2009
Local: 678-277-1120
Fax: 770-236-2306
Customer Service
ƒ
ƒ
ƒ
Toll-free: 1-800-722-2009
Local: 678-277-1120
Fax: 770-236-5477
Europe
European Technical
Assistance Center
(EuTAC), Belgium
Telephone: 32-56-445-197 or 32-56-445-155
Fax: 32-56-445-061
Asia-Pacific
Australia
Japan
Hong Kong, China
Sydney, Australia
Tokyo, Japan
Telephone: 011-852-2588-4745
Fax: 011-852-2588-3139
Telephone: 011-61-2-8446-5374
Fax: 011-61-2-8446-8015
Telephone: 011-81-3-5322-2067
Fax: 011-81-3-5322-1311
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Service Provider Video Technology Group
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042
678.277.1000
www.scientificatlanta.com
This document includes various trademarks of Cisco Systems, Inc. Please see the Notices
section of this document for a list of the Cisco Systems, Inc. trademarks used in this
document.
All other trademarks mentioned in this document are the property of their respective owners.
Product and service availability are subject to change without notice.
© 2009 Cisco Systems, Inc. All rights reserved.
July 2009
Printed in United States of America
Part Number 4028520 Rev A
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