Cisco Systems IP Phone SPA92X User Manual
USER GUIDE  
Cisco Small Business  
IP Phone Model SPA92X, SPA94X, and SPA962  
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Contents  
Entering Numbers and Text in Fields  
37  
Using Phone Hardware and Accessories  
Using the Speakerphone  
38  
38  
38  
38  
39  
Using Headsets  
Connecting the Headset  
Using the Headset with Your IP Phone  
Switching Between the Handset/Headset/Speakerphone  
During a Call  
39  
39  
40  
Sending Audio to the Phone Speaker  
Choosing Your Preferred Audio Device  
Adjusting Call Volume and Muting  
Adjusting Call Volume  
Using Mute  
40  
40  
40  
Placing or Answering a Call  
Using Dial Assistance  
Putting a Call on Hold  
Resuming a Call  
41  
41  
42  
42  
42  
Ending a Call  
Transferring Calls  
42  
43  
43  
Performing an Attended Transfer  
Performing an Unattended (Blind) Transfer  
Redialing  
44  
44  
45  
Viewing and Returning Missed Calls  
Turning the Missed Calls Shortcut On and Off  
Forwarding Calls  
45  
46  
46  
47  
Forwarding Calls to a Single Number  
Forwarding Calls When Your Phone is Busy  
Forwarding Calls When You Don’t Answer the Phone  
Delaying Call Forwarding When You Don’t Answer the Phone  
Stopping Call Forwarding  
47  
47  
48  
Changing the Call Forwarding Delay  
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Contents  
Setting Do Not Disturb  
Turning Call Waiting On and Off  
Picking Up a Call  
48  
49  
50  
50  
51  
Parking a Call  
Placing a Three-Way Conference Call  
Using the Phone Directories  
Using Your Personal Directory  
Using the Corporate Directory  
52  
52  
53  
Using the Call History Lists  
54  
54  
55  
55  
55  
Viewing the Call History Lists  
Calling from the Call History Lists  
Deleting a Number from the Call History Lists  
Saving a Call History List Number to Your Directory  
Setting or Changing a Phone Password  
Accessing Voicemail  
56  
56  
Chapter 4: Using Advanced Phone Features  
57  
Configuring Privacy and Security Features  
Blocking Caller ID  
58  
58  
58  
59  
59  
Blocking Anonymous Calls  
Using Secure Call  
Enabling Dial Assistance  
Creating Speed Dials  
Using Speed Dials  
60  
60  
Using the Paging Feature  
Paging Another Phone  
61  
61  
61  
Configuring Auto Answer  
Monitoring/Accessing Another Phone from Your Phone  
62  
Customizing Your LCD Screen  
Changing the LCD Screen Contrast  
Setting the Backlight Timer  
62  
62  
63  
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Contents  
Configuring the Phone Screen Saver  
Turning on the Screen Saver  
63  
64  
65  
65  
Changing the LCD Background Picture  
Changing the Phone Menu Color Scheme  
Using Ring Tones  
65  
66  
66  
Changing Your Ring Tone  
Creating Your Own Ring Tones  
Accessing Stock Quotes, Traffic, and News on Your Phone  
68  
Configuring Date and Time Parameters on Your Phone  
Setting Your Phone’s Date and Time  
68  
68  
69  
69  
70  
Choosing the Time Format for Your Phone (12 or 24 Hour)  
Choosing the Date Format for Your Phone  
Using Star Codes  
Advanced Procedures for Technical Support Personnel  
Rebooting Your Phone  
72  
73  
Chapter 5: Using the Web Interface  
74  
75  
75  
76  
76  
77  
77  
77  
78  
79  
79  
80  
80  
Logging in to the Web Interface  
Setting Do Not Disturb  
Configuring Call Forwarding  
Configuring Call Waiting  
Blocking Caller ID  
Blocking Anonymous Calls  
Using Your Personal Directory  
Viewing Call History Lists  
Creating Speed Dials  
Accepting Text Messages  
Adjusting Audio Volume  
Changing the LCD Contrast  
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Contents  
Changing the Phone Menu Color Scheme  
Configuring the Phone Screen Saver  
81  
81  
Chapter 6: Using the SPA932 Attendant Console  
82  
82  
83  
83  
83  
Monitoring an Extension  
Speed Dialing an Extension  
Transferring a Call  
Picking Up a Call  
Appendix A: Additional Information  
84  
84  
84  
84  
84  
Regulatory Compliance and Safety Information  
Warranty  
End User License Agreement (EULA)  
Support Contacts  
Appendix B: Where to Go From Here  
85  
85  
86  
Product Resources  
Related Documentation  
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1
Getting Started  
This document describes how to use your SPA 9x2 phone. It contains the following  
chapters:  
• Chapter 1—Getting Started (this chapter)—Gives a description of this book  
and an overview of the Cisco SPA9000 Voice System IP Phones.  
• Chapter 2, “Installing Your Phone”  
• Chapter 3, “Using Basic Phone Functions”  
• Chapter 4, “Using Advanced Phone Features”  
• Chapter 5, “Using the Web Interface”  
• Chapter 6, “Using the SPA932 Attendant Console”  
• Chapter A, “Additional Information”  
• Chapter B, “Where to Go From Here”  
Overview of the Cisco SPA9000 Voice System IP Phones  
The Cisco SPA IP Phones are full-featured VoIP (Voice over Internet Protocol)  
phones that provide voice communication over an IP network. The phones have  
traditional features, such as call forwarding, redialing, speed dialing, transferring  
calls, conference calling and accessing voice mail. Calls can be made or received  
with a handset, headset or over a speaker.  
NOTE: If you are calling phones located  
outside your IP network, you will need an  
Internet Telephony Service Provider (ITSP) to  
provide VoIP service. You may also need  
additional equipment provided by your ITSP.  
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Getting Started  
Overview of the Cisco SPA9000 Voice System IP Phones  
1
IP phones also have special features not available in traditional phones. The Cisco  
SPA IP phones contain Ethernet ports, or ports that allow them to be linked to the  
computer network. Some models have additional Ethernet ports that allow a  
computer to be connected to the network through the IP phone.  
Unlike traditional phones, Cisco SPA IP phones require a separate power source.  
Some models use power adapters, and others can use Power over Ethernet (PoE).  
This means the phone can be connected to a switch that provides PoE to the  
phone, and does not require a separate power source.  
The following table shows the Cisco SPA IP phones currently available and their  
respective features:  
Cisco SPA IP Phones  
Model  
Number of  
Number of  
PoE Support  
Display  
Voice Lines Ethernet Ports  
SPA901  
SPA921  
SPA922  
SPA941*  
SPA942  
SPA962  
1
0
1
2
1
2
2
N
N
Y
N
Y
Y
None  
1
Backlit 128 x 64 with  
screen saver and  
customizable logo  
and background  
picture.  
1
2-4  
2-4  
6
Color 320 x 320 with  
screen saver and  
customizable logo  
and background  
picture. Also  
provides  
customizable photo  
album.  
*The SPA941 and SPA942 provide support for 4 lines starting with firmware release 5.2.  
To enable the four-line capacity, upgrade your SPA IP phone according to the  
instructions provided in the ”Upgrading Your Phone’s Firmware” section on  
page 22.  
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Getting Started  
Overview of the Cisco SPA9000 Voice System IP Phones  
1
SPA921/922 IP Phone  
SPA922 IP Phone  
The SPA922 provides Power over Ethernet (PoE) and an extra Ethernet port for  
connecting another device to the local area network. The PA-100 power supply  
must be ordered separately if you are not connecting the phone to a PoE source.  
The SPA921 is similar but does not support PoE (a PA-100 power supply is  
included with the SPA921).  
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Getting Started  
Overview of the Cisco SPA9000 Voice System IP Phones  
1
SPA941/942 IP Phone  
The SPA942 provides Power over Ethernet (PoE) and two Ethernet ports for  
connecting another device to the local area network. The PA-100 power supply  
must be ordered separately if you are not connecting the phone to a PoE source.  
The SPA941 is similar but does not support PoE (a PA-100 power supply is  
included with the SPA941).  
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Getting Started  
Overview of the Cisco SPA9000 Voice System IP Phones  
1
SPA962 IP Phone  
The SPA962 has a 320 x 240 true color, four-inch, LCD screen, provides up to six  
telephone extensions, and supports PoE. The PA-100 power supply must be  
ordered separately if you are not connecting the phone to a PoE source.  
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Getting Started  
Caring for Your Phone  
1
SPA932 Attendant Console  
The SPA932 is a 32-button attendant console for the SPA962 or SPA525,  
providing 32 three-color (red, green, and amber) programmable LEDS, with  
support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA932  
attaches to the SPA962 or SPA525 with the attachment arm provided (not shown).  
It obtains power directly from the SPA962 or SPA525 and does not require a  
separate power supply. Two SPA932 units can be attached to a single SPA962 or  
SPA525 to monitor a total of 64 separate lines. For more information on the  
SPA932, see Chapter 6, “Using the SPA932 Attendant Console.”  
Caring for Your Phone  
The Cisco SPA IP phones are electronic devices that should not be exposed to  
excessive heat, sun, cold or water. To clean the equipment, use a slightly  
moistened paper or cloth towel. Do not spray or pour cleaning solution directly  
onto the hardware unit.  
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2
Installing Your Phone  
This chapter describes how to install and connect your Cisco SPA IP Phone. It  
contains the following sections:  
• Before You Begin, page13  
• Connecting the Handset, page13  
• (Optional) Attaching the Desk Stand, page15  
• (Optional) Mounting the Phone to the Wall, page15  
• Connecting Your Phone’s Power, page19  
• Connecting Your Phone to the Computer Network, page 20  
• Verifying Phone Startup, page 21  
• Upgrading Your Phone’s Firmware, page 22  
• Connecting the SPA932 Attendant Console to the SPA962, page 24  
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Installing Your Phone  
Before You Begin  
2
Before You Begin  
Before you install and connect your phone, verify with your System Administrator  
(if applicable) that the network is ready for the phone, read the safety notices, and  
make sure you have all the phone parts and documentation available.  
NOTE: The RJ-11 port marked “AUX” is  
reserved for connection with the SPA932  
Attendant Console that works with the SPA962.  
It is not for use as a telephone line port.  
CAUTION: Do not plug a telephone line cord  
into the port marked “AUX.”  
!
Connecting the Handset  
STEP 1 Find the end of the coiled phone cord that has the longer straightened end. Plug  
that end into the back of the phone base in the slot marked with a phone symbol.  
This port is labeled #5 on the Cisco SPA IP Phone Connections graphic.  
STEP 2 Plug in the short straightened end of the handset cord into the jack at the bottom  
of the handset (not shown).  
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Installing Your Phone  
Connecting the Handset  
2
Figure1 Cisco SPA IP Phone Connections  
1
2
3
4
5
Number  
Description  
Auxiliary port. For use only with the SPA932 Attendant Console.  
Power port.  
1
2
3
4
5
Additional Ethernet port (available on certain models).  
WAN port. Connects the phone to the Ethernet switch.  
Handset port.  
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Installing Your Phone  
(Optional) Attaching the Desk Stand  
2
(Optional) Attaching the Desk Stand  
NOTE: Do not attach the desk stand if you  
want to mount the phone to the wall. If you are  
attaching a SPA932 attendant console attach  
the console before attaching the desk stand.  
STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone.  
STEP 2 Slide the bottom tabs into the slots  
STEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top  
slots. Do not force.  
Figure 2 IP Phone with Desk Stand Attached  
(Optional) Mounting the Phone to the Wall  
To mount the phone to the wall, you must purchase the MB100 wall mount bracket  
kit.  
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Installing Your Phone  
(Optional) Mounting the Phone to the Wall  
2
Figure 3 MB100 Wall Mount Kit  
STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes  
in the phone’s base.  
STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible  
after installation.  
STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.  
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Installing Your Phone  
(Optional) Mounting the Phone to the Wall  
2
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Installing Your Phone  
(Optional) Mounting the Phone to the Wall  
2
STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.  
STEP 5 Plug in the Ethernet and power cables.  
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Installing Your Phone  
Connecting Your Phone’s Power  
2
STEP 6 Hang onto screws mounted in the wall.  
Connecting Your Phone’s Power  
If you are using an external power source, push the power cord into the power  
supply, and plug the power supply into the phone base. See the Cisco SPA IP  
Phone Connections graphic, item, #2.  
NOTE: The SPA922, SPA942, and SPA962  
models do not ship with a power supply. If you  
are not using Power over Ethernet (PoE), you  
must order the PA-100 power supply  
separately from Cisco.  
If you are using Power over Ethernet (PoE) to power the phone, the phone will  
receive power when you connect an Ethernet cable from the phone’s WAN port to  
a switch in your network that provides PoE. See the ”Connecting Your Phone to the  
Computer Network” section on page 20.  
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Installing Your Phone  
Connecting Your Phone to the Computer Network  
2
NOTE: If you are connecting your phone to a  
Wireless-G network using the Cisco WBP54G,  
see the ”Connecting the Phone to the Wireless  
Network” section on page 20.  
Connecting Your Phone to the Computer Network  
You connect your phone to the local network by using an Ethernet cable:  
STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked  
“WAN.” This port is labeled #4 on the Cisco SPA IP Phone Connections graphic.  
STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your  
network, such as a network switch.  
NOTE: The SPA922, SPA942, and SPA962  
models provide a second Ethernet port. You  
can connect a PC to this port to provide  
network access to the PC. This port is labeled  
#3 in the Cisco SPA IP Phone Connections  
graphic.  
Connecting the Phone to the Wireless Network  
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect  
the SPA92X, SPA94X, or SPA962 phones to a Wireless-G network instead of the  
wired local network.  
NOTE: This procedure requires the optional  
Cisco SPA9000 Voice System IP Phone PA-100  
power adapter to provide power to the  
WBP54G.  
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Installing Your Phone  
Verifying Phone Startup  
2
To connect your phone to the Cisco WBP54G:  
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the  
Wireless-G Bridge for Phone Adapters Quick Installation Guide, available at  
www.cisco.com/go/smallbiz.  
STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the  
WBP54G to the back of the IP phone base station into the slot marked “WAN.” This  
port is labeled #4 on the Cisco SPA IP Phone Connections graphic.  
Connect the power cable of the WBP54G to the power port on the IP phone base.  
See the Cisco SPA IP Phone Connections graphic, item #2.  
STEP 3 Plug the Cisco SPA9000 Voice System IP Phone power adapter into the power  
port of the WBP54G.  
STEP 4 Plug the other end of the Cisco SPA 9000 Voice System IP Phone power adapter  
into an electrical outlet.  
Verifying Phone Startup  
After receiving power and network connectivity, the phone executes a boot-up  
sequence. During this sequence, the display will first show Cisco® and then  
“Initializing Network”. All of the lights on the phone will flash. After the sequence,  
which should take about five seconds, the phone will display the standard menu  
for the phone. The date, name and number of the phone will display on the top line  
of the LCD screen. At the bottom of the LCD screen, softkeys are displayed over  
their associated soft buttons.  
If the phone does not provide this screen, confirm your installation and  
connections. If these are correct, try unplugging the phone and plugging it back in  
again. If you still don’t see the display, then contact your Phone Administrator or  
Internet Telephony Service Provider (ITSP).  
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Installing Your Phone  
Upgrading Your Phone’s Firmware  
2
Upgrading Your Phone’s Firmware  
Your phone ships with pre-installed firmware. However, later firmware versions  
may be available that add features and fix problems with your phone. You may  
need to upgrade your phone to the latest firmware for ideal performance.  
IMPORTANT: If you are using your phone with  
an Internet Telephony Service Provider’s  
!
system, do not upgrade your phone’s firmware  
without consulting your service provider. Your  
provider may automatically upgrade your  
phones without any action on your part  
necessary.  
To upgrade your phone’s firmware, do one of the following:  
• Download the firmware from the Cisco website and install it from your PC.  
See the following section for instructions.  
• Upgrade using the Cisco SPA9000 Voice System Setup Wizard (if your  
phone is part of a Cisco SPA9000 Voice System network). See the Cisco  
SPA9000 Voice System Setup Wizard User Guide.  
Download the Firmware  
Go to www.cisco.com/go/smallbiz to download firmware.  
Get Your Phone’s IP Address  
Before you upgrade, you’ll need the IP address of the phone you are upgrading. To  
get your IP address:  
STEP 1 Press the Setup button.  
STEP 2 Scroll to Network and press Select.  
STEP 3 Scroll to view Current IP. This is the IP address of your phone.  
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Installing Your Phone  
Upgrading Your Phone’s Firmware  
2
Install the Firmware  
STEP 1 Extract the firmware onto your PC.  
NOTE: If you are in a VPN connection, you  
may need to disconnect before proceeding so  
that your PC can communicate directly with  
your phone for the upgrade.  
STEP 2 Run the executable file for the firmware upgrade (for example, double click upg-  
spa942-5-2-8.exe).  
STEP 3 Click Continue after reading the message regarding upgrading and your service  
provider.  
STEP 4 Enter the IP address of your phone.  
STEP 5 Click OK. The system displays information about your phone’s current software  
and hardware.  
STEP 6 Click Upgrade to begin the upgrade.  
NOTE: Do not disconnect your phone’s power  
until the upgrade is complete (the lights on your  
phone are no longer blinking).  
STEP 7 Click OK to dismiss the status message of the upgrade.  
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Installing Your Phone  
Connecting the SPA932 Attendant Console to the SPA962  
2
Connecting the SPA932 Attendant Console to the SPA962  
To connect the SPA932 Attendant Console to the SPA962, you need the following:  
• SPA932 Attendant Console  
• Attachment Arm  
• Two (2) Attachment Arm Screws  
• Auxiliary Cable  
• Desktop Stand  
Connecting a Single SPA932  
STEP 1 Turn both the SPA962 and SPA932 face down.  
STEP 2 Align the hole in the SPA962 alignment recess with the hole on the attachment  
arm.  
STEP 3 Using the attachment arm screw, secure the attachment arm to the SPA962.  
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Installing Your Phone  
Connecting the SPA932 Attendant Console to the SPA962  
2
STEP 4 Align the hole in the SPA932 alignment recess with the hole on the attachment  
arm.  
STEP 5 Using the attachment arm screw, secure the attachment arm to the SPA932.  
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Installing Your Phone  
Connecting the SPA932 Attendant Console to the SPA962  
2
IMPORTANT: Do not plug a telephone line cord  
into an AUX port. Use only the auxiliary cable  
provided with the SPA932.  
!
STEP 6 Locate the AUX IN port on the back of the SPA932. Connect one end of the  
auxiliary cable to this port.  
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Installing Your Phone  
Connecting the SPA932 Attendant Console to the SPA962  
2
STEP 7 Locate the AUX port on the back of the SPA962. Connect the other end of the  
auxiliary cable to this port.  
STEP 8 Route the auxiliary cable inside the cable relief channel in the SPA932.  
STEP 9 Attach the appropriate desktop stand to each unit. The SPA932 is powered via the  
auxiliary cable with the SPA962. No additional power source is required.  
Connecting an Additional SPA932  
NOTE: A maximum of two SPA932 Attendant  
Consoles can be connected to a SPA962.  
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Installing Your Phone  
Connecting the SPA932 Attendant Console to the SPA962  
2
STEP 1 Align the hole in the first SPA932 alignment recess with the hole on the attachment  
arm.  
STEP 2 Using the attachment arm screw, secure the attachment arm to the first SPA932.  
STEP 3 Align the hole in the second SPA932 alignment recess with the hole on the  
attachment arm.  
STEP 4 Using the attachment arm screw, secure the attachment arm to the second  
SPA932.  
IMPORTANT: Do not plug a telephone line cord  
into an AUX port. Use only the auxiliary cable  
!
provided with the SPA932.  
STEP 5 Locate the AUX OUT port on the back of the first SPA932. Connect one end of the  
auxiliary cable to this port.  
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Installing Your Phone  
Connecting the SPA932 Attendant Console to the SPA962  
2
STEP 6 Locate the AUX IN port on the back of the second SPA932. Connect the other end  
of the auxiliary cable to this port.  
STEP 7 Route the auxiliary cable inside the cable relief channel.  
STEP 8 Attach the appropriate desktop stands to each unit. The SPA932 is powered via  
the auxiliary cable with the SPA962. No additional power source is required.  
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3
Using Basic Phone Functions  
This chapter describes your phone’s lines and buttons and provides instructions  
on using your phone’s basic functions. It includes the following sections:  
• Understanding Your Phone’s Lines and Buttons, page 31  
• Using the Keypad and Buttons with Menus, page 37  
• Entering Numbers and Text in Fields, page 37  
• Adjusting Call Volume and Muting, page 40  
• Placing or Answering a Call, page 41  
• Putting a Call on Hold, page 42  
• Resuming a Call, page 42  
• Ending a Call, page 42  
• Transferring Calls, page 42  
• Redialing, page 44  
• Viewing and Returning Missed Calls, page 44  
• Turning the Missed Calls Shortcut On and Off, page 45  
• Forwarding Calls, page 45  
• Setting Do Not Disturb, page 48  
• Turning Call Waiting On and Off, page 49  
• Picking Up a Call, page 50  
• Parking a Call, page 50  
• Placing a Three-Way Conference Call, page 51  
• Using the Phone Directories, page 52  
• Using the Call History Lists, page 54  
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Using Basic Phone Functions  
Understanding Your Phone’s Lines and Buttons  
3
• Setting or Changing a Phone Password, page 56  
• Accessing Voicemail, page 56  
Understanding Your Phone’s Lines and Buttons  
All SPA IP phones have the same basic buttons and components. Only the SPA922  
has no line buttons, because it has only one voice line. You can use the following  
graphic and table to identify the parts of your phone.  
Figure1 SPA IP Phone Components  
1
2
3
4
5
6
7
8
9
10  
11  
12  
14  
13  
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Using Basic Phone Functions  
Understanding Your Phone’s Lines and Buttons  
3
Table1 IP Phone Components  
#
1
2
Phone Feature  
Description  
Handset  
Pick up to answer or place calls.  
When lit:  
Message Waiting  
Indicator  
•
•
Red—You have a new voice mail message.  
Flashing Red—You have an incoming call.  
3
LCD Screen  
Your phone may vary, but typically displays:  
•
•
•
•
•
Date and time  
Phone station name  
Line extensions  
Softkey options  
Startup logo, screen saver, background  
photo, and photo album (SPA962)  
4
Line keys  
(not available on SPA92x)  
Indicates phone line status. Your phone may  
vary, but typically, when lit:  
•
•
•
•
Green: Line is idle.  
Red (steady): Line is active or in use.  
Red (blinking): Line is on hold.  
Orange: Line is unregistered (cannot be  
used).  
5
6
7
8
9
Softkey buttons  
Navigation button  
Keypad  
Press a softkey button to perform the action  
shown on the label on the LCD screen above.  
Press in each direction to scroll through items  
shown on the LCD screen.  
Use to dial phone numbers, enter letters, and  
choose menu items.  
Messages button  
Hold button  
Press to access voice mail (must be set up by  
your phone administrator).  
Push to place a call on hold.  
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Using Basic Phone Functions  
Understanding Your Phone’s Lines and Buttons  
3
Table1 IP Phone Components  
#
Phone Feature  
Description  
10  
Setup button  
Press to access the phone’s configuration menu  
to configure features and preferences (such as  
your directory and speed dials), access your call  
history, and set up functions (such as call  
forwarding).  
11  
12  
Mute button  
Push to mute or unmute the phone. When phone  
is muted, the button lights red.  
Volume button  
Press + to increase the volume and - to lower the  
volume of the handset, headset, speaker (when  
the handset is off hook), or ringer volume (when  
the handset is on hook).  
13  
14  
Headset button  
Speaker button  
Push to turn the headset on or off. When the  
headset is on, the button lights green.  
Push to turn the speaker on or off. When the  
speaker is on, the button lights green.  
Softkey Buttons  
The softkey buttons perform the actions shown on the label on the LCD screen  
above. The softkey buttons available on your phone may vary depending on your  
phone system. For the SPA9XX phones, use the right navigation button to scroll  
and view additional softkey buttons. Softkey buttons that may be available are  
described below.  
Table 2 Typical SPA IP Phone Softkey Buttons  
Button  
Function  
For More Information  
<<  
Moves backward a single  
character without deleting.  
n/a  
>>  
Moves forward a single  
character without deleting.  
n/a  
n/a  
Add  
Adds a new item (for  
example, a new directory  
entry).  
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Understanding Your Phone’s Lines and Buttons  
3
Table 2 Typical SPA IP Phone Softkey Buttons  
Button  
Function  
For More Information  
Alpha  
In some menus, you need to  
press this if you are editing a  
field that will contain  
n/a  
characters (for example, a  
speed dial).  
Transferring Calls, page 42  
BXfer  
Performs a blind call transfer  
(transferring a call without  
speaking to the party to  
whom you are transferring  
the call.)  
n/a  
Call Rtn/lcr  
Call Rtn/lcr  
Cancel  
Returns the last missed call  
by dialing the number that  
called you.  
Returns the last missed call  
by dialing the number that  
called you.  
Viewing and Returning Missed  
Calls, page 44  
Cancels the action and  
returns to the previous LCD  
screen.  
n/a  
n/a  
Change  
Clear  
Opens a menu so that you  
can change the properties  
for an item (for example,  
change a ring tone).  
Deletes an entire text/  
number field.  
n/a  
Setting Do Not Disturb, page 48  
Clr DND/-dnd  
Conf  
Clears Do Not Disturb.  
Placing a Three-Way Conference  
Call, page 51  
Initiates a conference call.  
Copy  
Using the navigation button,  
highlight an item and press  
Copy to copy the item you  
highlighted.  
n/a  
n/a  
n/a  
DelChar/delChr  
Delete  
Deletes the last number or  
letter.  
Deletes an entire item (for  
example, a number from the  
Call History list).  
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Understanding Your Phone’s Lines and Buttons  
3
Table 2 Typical SPA IP Phone Softkey Buttons  
Button  
Function  
For More Information  
Dial  
Press to dial a number.  
n/a  
Directory/dir  
Access your personal and  
corporate phone directory.  
Using the Phone Directories,  
page 52  
DND  
Edit  
Do Not Disturb; prevents  
incoming calls from ringing  
your phone.  
Setting Do Not Disturb, page 48  
Opens an item so that you  
can edit numbers or letters,  
or enable or disable a  
feature.  
n/a  
n/a  
EditDial  
Edits a number before  
dialing.  
Forward/cfwd  
GrPickup/grPick  
Forwards calls coming to  
your phone.  
Forwarding Calls, page 45  
Picking Up a Call, page 50  
Allows you to pick up  
(answer) a call at a ringing  
extension in your group.  
IP  
In some menus, you need to  
press this if you are editing a  
field that will contain an IP  
address (for example, a  
speed dial).  
n/a  
More  
Num  
Access additional softkeys.  
n/a  
n/a  
In some menus, you need to  
press this if you are editing a  
field that will contain a  
numeric value (for example,  
a speed dial).  
Option  
Enters a sub-menu and  
when pressed multiple  
times, shows all of the  
choices in that sub-menu.  
(For example, in the  
n/a  
Preferred Audio Device  
menu, shows “Speaker” and  
“Headset.”  
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Understanding Your Phone’s Lines and Buttons  
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Table 2 Typical SPA IP Phone Softkey Buttons  
Button  
Function  
For More Information  
Park  
Parks a call at a designated  
“park” number. The call is  
active until you unpark it, or  
the caller disconnects. Must  
be configured by your Phone  
Administrator.  
Parking a Call, page 50  
Paste  
Using the navigation button,  
highlight an item and press  
Paste to place the item you  
copied.  
n/a  
Pickup  
Allows you to pick up  
(answer) a call at an  
identified extension.  
Picking Up a Call, page 50  
Play  
Plays an item (for example, a n/a  
ring tone).  
Redial  
Resume  
Brings up the list of recently  
dialed numbers.  
Redialing, page 44  
Resuming a Call, page 42  
Resumes a call that is on  
hold.  
Save  
Saves your changes.  
n/a  
n/a  
Select  
Selects the highlighted item  
on the LCD screen.  
Transferring Calls, page 42  
Parking a Call, page 50  
n/a  
Transfer/xfer  
Unpark  
Performs a call transfer.  
Retrieves a parked call.  
View  
Y/N  
Displays more information  
about a selected item.  
Enters a submenu and when n/a  
pressed, toggles between  
Yes or No to enable or  
disable an option.  
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Using Basic Phone Functions  
Using the Keypad and Buttons with Menus  
3
Using the Keypad and Buttons with Menus  
You press a softkey button or other buttons to enter menus on the LCD screen.  
Using Keypad Shortcuts  
Use the keypad to enter the number of the menu or sub-menu item. For example,  
to reach the Call History menu on the SPA962, press the Setup button and dial 3.  
Different SPA IP Phone models may have slightly different menus and options.  
Therefore, keypad numbers or shortcuts to menus and sub-menus are not given in  
this manual. Note that these numbers may change in the future with subsequent  
software releases.  
Using the Navigation Button  
Use the navigation button to scroll up or down through menu items, then press the  
Select softkey button to choose the highlighted item.  
Entering Numbers and Text in Fields  
Some fields on the IP phones require you to enter numbers and text using the  
keypad and/or softkey buttons. In general, the following guidelines apply:  
• Use the keypad to enter numbers and characters, pressing the key multiple  
times to select the correct number or letter.  
• Use the DelChar softkey button to backspace and delete the last character.  
• Use the Clear softkey button to remove the entire entry.  
• Use the << and >> softkey buttons to move back and forth in the entry without  
deleting characters.  
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Using Basic Phone Functions  
Using Phone Hardware and Accessories  
3
Using Phone Hardware and Accessories  
Using the Speakerphone  
The SPA IP Phones provide a speakerphone. To use the speakerphone, press the  
Speaker button (the handset can be either on or off hook).  
Using Headsets  
The SPA IP Phones support headsets from different manufacturers. For the latest  
supported models, contact your reseller. Additional information can be found at  
the manufacturer’s websites:  
http://www.plantronics.com  
http://www.jabra.com  
Connecting the Headset  
Each brand and type of headset may require different steps for connection.  
Consult the documentation for your particular headset for more information. In  
general, to connect a headset:  
• For wireless headsets: Connect the headset’s telephone cord into the  
telephone port on the back of the SPA IP Phone.  
• For wired headsets: Connect the 2.5mm connector from the headset into the  
headset port on the right side of the IP phone.  
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Using Basic Phone Functions  
Using Phone Hardware and Accessories  
3
Using the Headset with Your IP Phone  
NOTE: Steps to use your headset with the  
SPA IP Phone may vary. Consult the user  
documentation for your headset for more  
information.  
To use a wired headset, press the Headset button on your phone and dial the  
number to place a call, or press the headset button to answer a ringing call.  
To use a wireless headset, lift the receiver off hook before speaking or listening  
through the headset.  
Switching Between the Handset/Headset/Speakerphone  
During a Call  
Any of these audio devices can be used during a call. Only one device at a time  
can be used.  
The handset can be on the hook when using the speakerphone or headset  
function. If switching from the handset to the speakerphone, make sure the  
speakerphone or headset light is illuminated before placing the handset back on  
the hook. (If you are switching from the handset to a wireless headset, however, do  
not replace the handset or you will disconnect the call.)  
Sending Audio to the Phone Speaker  
Choosing this option sends audio to the speaker when the handset is lifted.  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Send Audio to Speaker > Edit.  
STEP 4 Press Y/N to enable or disable the feature.  
STEP 5 Press OK.  
STEP 6 Press Save.  
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Using Basic Phone Functions  
Adjusting Call Volume and Muting  
3
Choosing Your Preferred Audio Device  
This option designates the headset or speaker phone as the preferred audio  
device when the handset is not used. To choose your preferred audio device:  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Preferred Audio Device and press Edit.  
STEP 4 Press Option to view your choices. When the option you want is displayed, press  
OK.  
STEP 5 Press Save.  
Adjusting Call Volume and Muting  
You can also change call volume settings from your PC using the IP Phone Web  
Interface. See ”Adjusting Audio Volume” section on page 80.  
Adjusting Call Volume  
To adjust the volume while you are on a call, press + on the Volume button to  
increase the volume, or press - to decrease the volume. Press Save.  
Pressing the Volume button while not on a call adjusts the volume of the phone’s  
ringer.  
Using Mute  
To mute the phone microphone, speaker, or headset microphone, press the Mute  
button on the phone. The button lights red. Press the Mute button again to unmute.  
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Placing or Answering a Call  
3
Placing or Answering a Call  
NOTE: You may have to dial a number or  
numbers to reach an outside line. Ask your  
system administrator.  
To place or answer a call, do one of these:  
• Pick up the receiver.  
• Press the Speaker button.  
• Press the Headset button.  
• Press a green line button (to place a call) or a red flashing line button (to answer  
a call). (Not applicable to the SPA921).  
If you are on a call and another call comes in, choose one of the following options:  
• Press the Answer softkey.  
• Press the flashing red line button.  
The call in progress is put on hold and the incoming call is answered. To return to  
the first call, select it using the Up or Down navigation button and press the  
Resume softkey.  
Using Dial Assistance  
If dial assistance is enabled, when placing calls, you’ll see a list of closely-matched  
phone numbers on the screen after you begin dialing. If you want to choose one of  
these numbers:  
STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD  
screen.  
STEP 2 Press Dial to complete the call.  
See “Enabling Dial Assistance,” on page 59 for more information on enabling this  
feature.  
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Using Basic Phone Functions  
Putting a Call on Hold  
3
Putting a Call on Hold  
To put a call on hold, press the Hold button. A series of beeps indicates the call is  
on hold.  
Resuming a Call  
To resume the call, press the flashing red line button for the call. If you have  
multiple calls, all calls are put on hold except the active call.  
Ending a Call  
To end a call:  
• If you are using the handset, hang up.  
• If you are using the speakerphone, press the Speaker button.  
• If you are using the headset, either press the Headset button (wired) or replace  
the receiver (wireless).  
Transferring Calls  
You can perform two types of transfers:  
• Attended—You call the person to whom you are transferring the call and  
speak to them before transferring the call.  
• Blind—You transfer the call without speaking to the other party to which you  
are transferring the call.  
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Using Basic Phone Functions  
Transferring Calls  
3
Performing an Attended Transfer  
STEP 1 During an active call, press Transfer.  
STEP 2 Either:  
• Enter the number to which you want to transfer the call; or  
• Press Directory and either choose a number from the personal directory or  
select the Corporate Directory.  
STEP 3 Press Dial or wait a few seconds. The call is placed on hold and a new line is  
opened to dial the number.  
STEP 4 Do one of the following:  
• To transfer the call without waiting for the other person to answer, press  
Transfer after the call begins to ring and hang up. If you hang up before the  
second call rings, the transfer fails and the first call disconnected. If you  
misdial, press the line button again to receive a dial tone (not applicable to  
the SPA921).  
• To transfer after speaking privately to the other person, press Transfer at  
any time during the conversation.  
Performing an Unattended (Blind) Transfer  
STEP 1 During an active call, press BXfer.  
STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is  
transferred with no further action required on your part.  
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Using Basic Phone Functions  
Redialing  
3
Redialing  
To redial the last number called, press the Redial button twice.  
To redial another number:  
STEP 1 Press the Redial button and select the desired number.  
STEP 2 (Optional) Press Edit to select a number and modify it (for example, to add an area  
code). When you’re done, press OK.  
STEP 3 Lift the handset or press Dial to automatically dial the selected number.  
Viewing and Returning Missed Calls  
The LCD screen on your IP phone notifies you if a call came in that was  
unanswered. (You can also turn off this feature - see the ”Viewing and Returning  
Missed Calls” section on page 44.)  
To return a missed call:  
• If the LCD screen shows a missed call, press the Call Rtn button to return the  
call.  
• If the LCD screen does not show a missed call, you can return a call from the  
Missed Call list:  
a. Press the Setup button.  
b. Select Call History.  
c. Select Missed Calls.  
d. Choose the call you want to return and press Dial.  
NOTE: If the call was from a long distance  
number, you may have to edit the call before  
returning it. Press the Edit button to edit the call  
and use the softkey buttons and keypad to edit  
the number.  
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Using Basic Phone Functions  
Turning the Missed Calls Shortcut On and Off  
3
To view a list of all missed calls:  
• If the LCD screen shows a missed call, press the Miss button to view a list of  
missed calls.  
• If the LCD screen does not show a missed call:  
a. Press the Setup button.  
b. Select Call History.  
c. Select Missed Calls.  
Turning the Missed Calls Shortcut On and Off  
This option controls the Missed Call notification that appears on your LCD screen  
when you miss a call. To access this option:  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Miss Call Shortcut and press Edit.  
STEP 4 Press Y/N to enable or disable the feature.  
STEP 5 Press OK.  
STEP 6 Press Save.  
Forwarding Calls  
You can forward all calls, forward calls when the phone is busy or forward calls  
when there is no answer. You can also set call forwarding options from your PC  
using the IP Phone Web Interface; see the ”Configuring Call Forwarding” section  
on page 76.  
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Using Basic Phone Functions  
Forwarding Calls  
3
To forward calls:  
STEP 1 Press the Setup button.  
STEP 2 Select Call Forward and choose the type of call forwarding:  
• CFWD All Number—Forwards all calls to a single number.  
• CFWD Busy Number—Forwards all calls to another number when the  
phone is busy.  
• CFWD No Ans Number—Forwards calls to another number if there's no  
answer at your phone.  
• CFWD No Ans Delay—Number of seconds to delay forwarding calls, if  
there is no answer at your phone.  
Forwarding Calls to a Single Number  
STEP 1 In the Call Forward Screen, make sure CFWD All Number is highlighted and press  
the Edit button.  
STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox,  
another extension, or an outside line. If forwarding calls to an outside line, be sure  
to use any access and area codes required.  
STEP 3 Press OK.  
STEP 4 Press Save.  
Forwarding Calls When Your Phone is Busy  
STEP 1 In the Call Forward Screen, make sure CFWD Busy Number is highlighted and  
press the Edit button.  
STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example,  
another extension, or an outside line. If forwarding calls to an outside line, be sure  
to use any access and area codes required.  
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Using Basic Phone Functions  
Forwarding Calls  
3
STEP 3 Press OK.  
STEP 4 Press Save.  
Forwarding Calls When You Don’t Answer the Phone  
STEP 1 In the Call Forward Screen, make sure CFWD No Ans Number is highlighted and  
press the Edit button.  
STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example,  
another extension, or an outside line. If forwarding calls to an outside line, be sure  
to use any access and area codes required.  
STEP 3 Press OK.  
STEP 4 Press Save.  
Delaying Call Forwarding When You Don’t Answer the Phone  
STEP 1 In the Call Forward Screen, make sure CFWD No Ans Delay is highlighted and  
press the Edit button.  
STEP 2 Enter the number of seconds to delay forwarding calls, if there is no answer at your  
phone.  
STEP 3 Press OK.  
STEP 4 Press Save.  
Stopping Call Forwarding  
To stop forwarding calls:  
STEP 1 Press the Setup button.  
STEP 2 Select Call Forward  
STEP 3 Choose the type of call forwarding you want to stop and press Edit.  
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Using Basic Phone Functions  
Setting Do Not Disturb  
3
STEP 4 Press Clear.  
STEP 5 Press OK.  
STEP 6 Press Save.  
Changing the Call Forwarding Delay  
To change the forwarding delay:  
STEP 1 Press the Setup button.  
STEP 2 Select Call Forward.  
STEP 3 Choose CFWD No Ans Delay, and press the Edit button.  
STEP 4 Press Clear.  
STEP 5 Press OK.  
STEP 6 Press Save.  
Setting Do Not Disturb  
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.  
If you have voice mail configured, incoming callers immediately reach voice mail. If  
voice mail is not configured, callers hear a busy signal or message.  
You can also set Do Not Disturb from your PC using the IP Phone Web Interface;  
see the ”Setting Do Not Disturb” section on page 75.  
To set Do Not Disturb, either:  
• Press the DND softkey. The LCD screen indicates that Do Not Disturb is turned  
on for your phone; or  
• Press the Setup button and select Preferences. Then:  
a. Choose Do Not Disturb.  
b. Press the Y/N button to choose Yes.  
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Using Basic Phone Functions  
Turning Call Waiting On and Off  
3
c. Press OK.  
d. Press Save.  
To turn off Do Not Disturb, either:  
• Press the Clr DND button; or  
• Press the Setup button and select Preferences. Then:  
a. Scroll to highlight Do Not Disturb.  
b. Press the Y/N button to choose No.  
c. Press OK.  
d. Press Save.  
Turning Call Waiting On and Off  
Call waiting alerts you when you are on a call with a status message and ringing  
that another call is incoming. If you turn call waiting off, incoming calls do not ring  
your phone if you are on another call, and the caller hears a busy signal or  
message. You can also turn call waiting on and off from your PC using the IP Phone  
Web Interface. See the ”Configuring Call Waiting” section on page 76.  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Call Waiting and press Edit.  
STEP 4 Press the Y/N button to turn call waiting on or off.  
STEP 5 Press OK.  
STEP 6 Press Save.  
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Using Basic Phone Functions  
Picking Up a Call  
3
Picking Up a Call  
You can pick up a call that is ringing at another extension. Depending on the way  
your phone network is configured, you can pick up a call ringing at any extension,  
or you may have a group of phones configured where members of the group can  
pick up a call ringing at any group member’s phone.  
To pick up a call ringing at an extension in your group:  
STEP 1 Press the GrPickup softkey. The phone displays any extensions in the group that  
have ringing calls.  
STEP 2 Choose the call you want to pick up and press Dial.  
To pick up a call ringing at any extension:  
STEP 1 Press the Pickup button.  
STEP 2 Enter the extension number of the phone from which you are picking up the call  
and press Dial.  
STEP 3 Press Dial again.  
Parking a Call  
You can “park” a call on a designated line so that another person in your company  
can pick up the call. The call is active until it is “unparked” or the caller hangs up.  
To p a r k a c a l l :  
STEP 1 While on an active call, press the Park button.  
STEP 2 Enter a number to identify the park line and press Dial. The park line number does  
not correspond with an actual phone extension number, and you can pick any  
easily-remembered number. The call is then parked on that line, and the caller  
hears “on hold” music or messages.  
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Using Basic Phone Functions  
Placing a Three-Way Conference Call  
3
STEP 3 You or another person must then “unpark” the call.  
To unpark a call, you can either use the Unpark button (if you know the park line  
number), or view a list of parked calls and unpark it from the list.  
To unpark if you know the park line number:  
STEP 1 Press the Unpark button.  
STEP 2 Enter the number identifier of the park line (for example, the number that was  
entered in Step 2 of “parking a call.”)  
STEP 3 Press Dial. The call is picked up on your phone.  
To view a list of parked calls (and unpark from the list):  
STEP 1 Press the Setup button.  
STEP 2 Select Call Park Status.  
STEP 3 Choose the parked call you want to retrieve and press Unpark.  
Placing a Three-Way Conference Call  
To initiate a conference call:  
STEP 1 Press the Conf button during an active call. The first call is placed on hold, a  
second line is opened., and you hear a dial tone.  
STEP 2 Dial the second person’s telephone number.  
STEP 3 Press the Conf button again. All three parties are connected in the conference call.  
When you hang up, the other two parties are disconnected.  
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Using Basic Phone Functions  
Using the Phone Directories  
3
Using the Phone Directories  
The SPA IP phones provide several different types of phone directories,  
depending on the phone model and what the system administrator has set up for  
the company.  
In general, the phones provide the following types of directories:  
• Personal Directory—The personal directory provides a place for you to  
store and view frequently dialed numbers. You can also dial numbers from  
the directory.  
• Corporate Directory—The corporate directory lists the phones and  
extension numbers in your company. Depending on your phone network  
configuration, you may have the following directories available:  
- Corporate Directory (LVS)  
- Directory using Lightweight Directory Access Protocol (LDAP)  
Using Your Personal Directory  
To access the Phone Directory, press the Directory softkey, or press the Setup  
button and select Directory.  
You can also view and edit the directory from your PC using the IP Phone Web  
Interface. See the ”Using Your Personal Directory” section on page 77.  
To add a new entry to the directory:  
STEP 1 In the Directory screen, when New Entry is selected, press the Add button.  
STEP 2 Use the keypad to enter the name of the directory entry. Press the number key  
multiple times to move to a different letter under that number. (For example, to  
enter “Mary,” you would press 6 and then pause (for M); press 2 and then pause  
(for A), press 7 three times rapidly (for R), then press 9 three times rapidly (for Y).  
Use the << button to delete letters, or the Clear button to clear the entire name.  
When finished with the name, use the navigation button to go down to the Number  
field.  
STEP 3 Enter the phone number, including any digits you must dial to access an outside  
line and the appropriate area code, if necessary.  
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Using Basic Phone Functions  
Using the Phone Directories  
3
STEP 4 (Optional) To change the ring type for the caller:  
a. Press the Option button.  
b. Scroll through the available ring types.  
c. Press the Play button to play the selected ring tone or the Select button to  
assign that ringtone to the person whose number you are adding to the  
directory.  
STEP 5 Press Save to save the entry.  
Using the Corporate Directory  
NOTE: Depending on your Internet Telephony  
Service Provider or corporate network setup,  
you may not have a corporate directory  
available to you.  
To use the corporate directory:  
STEP 1 Press the Directory softkey, or press the Setup button and select Directory.  
STEP 2 Select Corporate Directory.  
STEP 3 Choose and entry and press the Dial button. Press Cancel to exit.  
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Using Basic Phone Functions  
Using the Call History Lists  
3
To use the Lightweight Directory Access Protocol (LDAP) directory:  
STEP 1 Press the Directory softkey, or press the Setup button and select Directories.  
STEP 2 Scroll to the LDAP Directory and press Select.  
STEP 3 Choose the type of search to perform and press Select:  
• Simple Search: Enter a last name and press Search. A first name may be  
required if too many results are found for the last name.  
• Advanced Search: The fields available in advanced search depend on your  
system configuration. Enter information into the fields and press Search.  
STEP 4 In the results, press Dial to dial the contact, or choose one of the other options.  
Using the Call History Lists  
You can also view the Call History Lists from your PC using the IP Phone Web  
Interface. See the ”Viewing Call History Lists” section on page 78.  
Viewing the Call History Lists  
To view the Call History lists:  
STEP 1 Press the Setup button.  
STEP 2 Select Call History.  
STEP 3 Select the Call History list you want to view. Available Call History lists are:  
• Redial List—Shows the last 60 numbers dialed from your phone.  
• Answered Calls—Shows the caller ID of the last 60 answered calls.  
• Missed Calls—Shows the last 60 missed calls.  
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Using Basic Phone Functions  
Using the Call History Lists  
3
Calling from the Call History Lists  
To dial a number from one of the Call History lists:  
STEP 1 Choose the call.  
STEP 2 Press Dial.  
NOTE: If the call was from a long distance  
number, you may have to edit the call before  
dialing it. Press the Edit button to edit the call  
and use the softkey buttons and keypad to edit  
the number.  
Deleting a Number from the Call History Lists  
STEP 1 In the Redial, Answered Calls, or Missed Calls list, choose the call.  
STEP 2 Press Delete.  
STEP 3 Press OK.  
Saving a Call History List Number to Your Directory  
STEP 1 In the Redial, Answered Calls, or Missed Calls list, choose the call.  
STEP 2 Use the navigation button to scroll to the right to access more softkey button  
options, and press Save.  
STEP 3 Edit the information (if desired) and press Save again. The entry is added to your  
directory.  
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Using Basic Phone Functions  
Setting or Changing a Phone Password  
3
Setting or Changing a Phone Password  
You can set or change the password for your phone to prevent unauthorized use.  
To set a password for your phone:  
STEP 1 Press the Setup button.  
STEP 2 Select Set Password.  
STEP 3 Enter a numeric password. Enter the same password twice.  
STEP 4 Press Save.  
Accessing Voicemail  
To access voicemail, press the Messages button on your phone. Your system  
administrator should configure your phone with the correct voicemail number so  
that pressing the Messages button automatically dials your voicemail system.  
If you need to change the number for your voicemail (for example, if your phone is  
not part of a Cisco SPA9000 Voice System and you have external voicemail),  
perform the following steps:  
STEP 1 Press the Setup button.  
STEP 2 Scroll to Scroll to Voice Mail and press Select.  
STEP 3 Enter the number to dial for voicemail. For a Cisco SPA9000 Voice System, this is  
normally “vmm.” For an external system, enter the phone number, including any  
digits you must dial to reach an outside line.  
TIP To clear the field of a previous entry, press Clear. To enter letters, press the Right  
navigation button to scroll, then press the Alpha softkey.  
STEP 4 Press Save.  
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4
Using Advanced Phone Features  
This chapter describes how to configure advanced features on your IP Phone. It  
contains the following sections:  
• Configuring Privacy and Security Features, page 58  
• Creating Speed Dials, page 60  
• Using Speed Dials, page 60  
• Using the Paging Feature, page 61  
• Monitoring/Accessing Another Phone from Your Phone, page 62  
• Customizing Your LCD Screen, page 62  
• Using Ring Tones, page 65  
• Accessing Stock Quotes, Traffic, and News on Your Phone, page 68  
• Configuring Date and Time Parameters on Your Phone, page 68  
• Using Star Codes, page 70  
• Advanced Procedures for Technical Support Personnel, page 72  
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Using Advanced Phone Features  
Configuring Privacy and Security Features  
4
Configuring Privacy and Security Features  
You can also configure these features using your PC and the IP Phone Web  
Interface. See “Blocking Caller ID,” on page 77 and the “Blocking Anonymous  
Calls,” on page 77.  
Blocking Caller ID  
You can block Caller ID from your phone so that your phone number will not  
appear to the person you call.  
To block Caller ID:  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Block Caller ID and press Edit.  
STEP 4 Press Y/N to choose Yes.  
STEP 5 Press OK.  
STEP 6 Press Save.  
Blocking Anonymous Calls  
Blocking anonymous calls prevents calls with unknown Caller ID from ringing your  
phone. (For example, if a caller set his phone to not display Caller ID, the call is  
considered anonymous.) These callers receive a busy signal or message.  
To block anonymous calls:  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Block Anonymous Call and press Edit.  
STEP 4 Press Y/N to choose Yes.  
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Using Advanced Phone Features  
Configuring Privacy and Security Features  
4
STEP 5 Press OK.  
STEP 6 Press Save.  
Using Secure Call  
With the secure call feature, the active call is encrypted so that others cannot  
eavesdrop. Before enabling Secure Call, ask your service provider if Secure Call is  
available.  
NOTE Your phone must be part of a Cisco SPA9000 Voice Network and your service  
provider must install a mini-certificate to enable this feature.  
To use secure call:  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Secure Call and press Edit.  
STEP 4 Press Y/N to choose Yes.  
STEP 5 Press OK.  
STEP 6 Press Save. When you dial, you will hear a tone before the call.  
Enabling Dial Assistance  
If you enable dial assistance, when you place calls, the LCD will display phone  
numbers based on the best matched entries in the Directory and Call History lists.  
To enable dial assistance:  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Dial Preferences and press Edit.  
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Using Advanced Phone Features  
Creating Speed Dials  
4
STEP 4 Press Y/N to choose Yes.  
STEP 5 Press OK.  
STEP 6 Press Save.  
If dial assistance is enabled, when placing calls, use the navigation button to scroll  
down, highlight a phone number on the LCD screen, and press dial to complete the  
call.  
Creating Speed Dials  
You can configure up to 8 speed dials. Each speed dial can be a phone number, IP  
address or URL.  
You can create and edit speed dials using your PC and the IP Phone Web  
Interface. See “Creating Speed Dials,” on page 79.  
To create or edit a speed dial:  
STEP 1 Press the Setup button.  
STEP 2 Select Speed Dial.  
STEP 3 For a new speed dial, scroll to select an unused speed dial (marked with Not  
Assigned). To edit a previously existing speed dial, select it.  
STEP 4 Press Edit.  
Using Speed Dials  
To call one of your configured speed dial numbers, either:  
• Open a phone line and press the number for the speed dial, then press Dial.  
• Press the Setup button, select Speed Dial, choose the number, and press Dial.  
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Using Advanced Phone Features  
Using the Paging Feature  
4
Using the Paging Feature  
Your IP phone can automatically answer pages from other Cisco SPA phones in  
the Cisco SPA9000 Voice System. When your phone is paged, the phone emits a  
series of beeps, and two-way audio is established between your phone and the  
phone that called you. You do not have to accept the page.  
NOTE Your phone must be part of a Cisco SPA9000 Voice Network to use this feature.  
Paging Another Phone  
To page another phone, dial *96 plus the extension of the phone you are paging. If  
the phone you are paging is not set up to auto answer pages, the call will ring as a  
normal voice call.  
Configuring Auto Answer  
To configure your phone to auto answer pages:  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Auto Answer Page and press Edit.  
STEP 4 Press Y/N to choose Yes.  
STEP 5 Press OK.  
STEP 6 Press Save.  
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Using Advanced Phone Features  
Monitoring/Accessing Another Phone from Your Phone  
4
Monitoring/Accessing Another Phone from Your Phone  
Your system administrator may configure your phone so that you can monitor other  
user’s phones from your phone. If this feature is configured, some line buttons on  
your phone are assigned to display the status of another user’s phone. For  
example, if your line 4 is configured to display Bob’s phone line, the LED color  
shows you the status of his phone line:  
• Green: Line is idle.  
• Red (steady): Line is active or in use.  
• Red (blinking): Line is ringing.  
• Orange (solid): Line is unregistered (cannot be used).  
• Orange (blinking): Line is not configured properly.  
In addition, if your system administrator has configured it, you can press the same  
line button (4) to speed dial Bob’s extension, or to pick up a ringing call at his  
extension.  
Customizing Your LCD Screen  
You can customize your LCD screen in several ways.  
Changing the LCD Screen Contrast  
You can also change your LCD screen contrast from your PC using the IP Phone  
Web Interface. See “Changing the LCD Contrast,” on page 80.  
To adjust the contrast of the LCD screen:  
STEP 1 Press the Setup button, scroll to highlight LCD Contrast, and press the Select  
button.  
STEP 2 Use the navigation button to adjust the screen contrast. Pressing the Left  
navigation button decreases the contrast. Pressing the Right navigation button  
increases the contrast.  
STEP 3 Press Save.  
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Using Advanced Phone Features  
Customizing Your LCD Screen  
4
Setting the Backlight Timer  
You can set a timer for your screen backlight so that your LCD screen becomes  
dark after a specified time when the phone is idle.  
STEP 1 Press the Setup button.  
STEP 2 Select Preferences.  
STEP 3 Choose Back Light Timer and press Edit.  
STEP 4 Enter the number of seconds before the backlight should shut off after the phone  
is idle.  
STEP 5 Press OK.  
STEP 6 Press Save.  
Configuring the Phone Screen Saver  
You can enable your phone’s screen saver and specify its appearance and the  
amount of time for the phone to be idle before it begins. Some of these options can  
be configured from your PC using the IP Phone Web Interface. See “Configuring  
the Phone Screen Saver,” on page 81.  
To configure your screen saver:  
STEP 1 Press the Setup button.  
STEP 2 Select Screen Saver Mode.  
To enable your screen saver:  
STEP 1 In Screen Saver Mode, Choose Enable Screen Saver and press Edit.  
STEP 2 Press Y/N to choose Yes.  
STEP 3 Press OK.  
STEP 4 Press Save.  
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Using Advanced Phone Features  
Customizing Your LCD Screen  
4
To specify the amount of time before the screen saver turns on if your phone is  
idle:  
STEP 1 In Screen Saver Mode, choose Screen Saver Wait Time and press Edit.  
STEP 2 Enter the time, in seconds, to wait before the screen saver starts.  
STEP 3 Press OK.  
STEP 4 Press Save.  
To change your screen saver picture:  
STEP 1 In Screen Saver Mode, choose Screen Saver Icon and press Edit.  
STEP 2 Press Option multiple times to display the choices available until the one you want  
is displayed. Options are:  
• Background Picture—Displays your phone’s background picture.  
• Station Time—Overlays the phone’s station ID and time onto the picture.  
• Lock—Overlays a lock graphic onto the picture.  
• Phone—Overlays a phone graphic onto the picture.  
• Date/Time—Overlays the date and time onto the picture.  
STEP 3 Press OK.  
Turning on the Screen Saver  
To immediately turn on your phone’s screen saver:  
STEP 1 Press the Setup button.  
STEP 2 Scroll to Screen Saver Mode and press Activate.  
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Using Advanced Phone Features  
Using Ring Tones  
4
Changing the LCD Background Picture  
To change the background picture on your phone:  
STEP 1 Press the Setup button.  
STEP 2 Select GUI Property.  
STEP 3 Choose Preferred Background Picture and press Change.  
STEP 4 Press Option to show the choices available for your background picture. Press  
Preview to see each choice.  
STEP 5 Press Save.  
Changing the Phone Menu Color Scheme  
You can also change your phone’s menu color scheme from your PC using the IP  
Phone Web Interface. See “Changing the Phone Menu Color Scheme,” on page 81.  
To change the color scheme of your phone menus:  
STEP 1 Press the Setup button.  
STEP 2 Select GUI Property.  
STEP 3 Choose Preferred Menu Color Scheme and press Change.  
STEP 4 Press Option to show the choices available.  
STEP 5 Press Save.  
Using Ring Tones  
Each extension of your phone can have a different ring tone. You can also create  
your own ring tones.  
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Using Advanced Phone Features  
Using Ring Tones  
4
Changing Your Ring Tone  
To change a ring tone:  
STEP 1 Press the Setup button.  
STEP 2 Select Ring Tone.  
STEP 3 Choose the extension for which to choose a ring tone and press Change.  
STEP 4 Scroll through the ring tones and press Play to play the highlighted ring tone. Press  
Select to choose the highlighted ringtone for that extension.  
Creating Your Own Ring Tones  
You can create your own ring tones using the Ring Tone Utility that can be  
downloaded from http://www.cisco.com/go/smallbiz.  
You will also need a source file from which to create your ring tone. You must have  
a .wav file less than 8 seconds in length saved to your computer. You can also use  
a sound editor to create the file with the following restrictions:  
• 16-bit PCM mono  
• 8000 samples per second  
• less than 6000 ms in length  
To create a ring tone and upload it to a phone:  
STEP 1 Open the Ring Tone Utility.  
STEP 2 Enter the IP address of the phone.  
STEP 3 Click Browse and navigate to the directory on your computer where the source  
.wav file is stored. Select the .wav file and click Open.  
STEP 4 Click Load Source File.  
STEP 5 Enter a name for the ring tone. This name will appear in the display on the phone.  
You choose the file name later.  
STEP 6 Enter the target. You can have up to two customized ring tones uploaded to the  
phone.  
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Using Advanced Phone Features  
Using Ring Tones  
4
STEP 7 (Optional) Click Preview to preview the ring tone. Click Options to change the start  
or end positions, or to squeeze or stretch the audio.  
STEP 8 Click Upload to Phone to upload the ring tone to the phone. Click OK when the  
success status message appears.  
STEP 9 Close the open Ring Tone Utility windows.  
To create a ring tone and save it to a file:  
STEP 1 Open the Ring Tone Utility.  
STEP 2 Enter the IP address of the user’s phone or press Skip to create the ring tone and  
save it as a file.  
STEP 3 Click Browse and navigate to the directory on your computer where the source  
.wav file is stored. Select the .wav file and click Open.  
STEP 4 Click Load.  
STEP 5 Enter a name for the ring tone. This name will appear in the display on the phone.  
You choose the file name later.  
STEP 6 (Optional) Click Preview to preview the ring tone. Click Options to change the start  
or end positions, or to squeeze or stretch the audio.  
STEP 7 Click Save As to save the file to your computer. Enter the file name and press Save.  
STEP 8 Close the open Ring Tone Utility windows.  
To delete a ring tone from a phone:  
STEP 1 Open the Ring Tone Utility.  
STEP 2 Enter the IP address of the phone.  
STEP 3 Click the Delete button next to the ring tone you want to delete.  
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Using Advanced Phone Features  
Accessing Stock Quotes, Traffic, and News on Your Phone  
4
STEP 4 Click OK.  
STEP 5 Close the open Ring Tone Utility windows.  
Accessing Stock Quotes, Traffic, and News on Your Phone  
You can access some pre-configured stock, traffic, and news web services on  
your IP phone (if enabled by your system administrator). To access these services:  
STEP 1 Press the Setup button.  
STEP 2 Select Web Service.  
STEP 3 Select the type of service:  
• Stock Quote—Enter a stock quote symbol and press OK.  
• Traffic  
• News (Local, World, Finance, Sports, Politics)  
STEP 4 Press Update to refresh your stock quote or traffic and news in these menus.  
Press Detail to see more information about a selected item.  
Configuring Date and Time Parameters on Your Phone  
Setting Your Phone’s Date and Time  
The date and time for your phone normally come from the phone server. However,  
if you need to change some date and time parameters, you can follow these steps:  
STEP 1 Press the Setup button.  
STEP 2 Select Time/Date.  
STEP 3 Enter the date in the following format: mm*dd*yy (this will display as m/d).  
STEP 4 Enter the time in the following format: hh*mm*ss (this will display as (h:mm).  
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Using Advanced Phone Features  
Configuring Date and Time Parameters on Your Phone  
4
STEP 5 If the time does not display am (a) or pm (p) correctly, adjust with Offset. To change  
from a.m. to p.m., enter *12*00*00, to change from p.m. to a.m., enter #12*00*00.  
STEP 6 Press Save.  
You can set just one of these choices, if necessary.  
Choosing the Time Format for Your Phone (12 or 24 Hour)  
To choose the time format for your phone:  
STEP 1 Press the Setup button.  
STEP 2 Choose Time Format and press Edit.  
STEP 3 Press Option to choose between 12-hour (for example, 2:00 p.m.) and 24-hour (for  
example, 14:00).  
STEP 4 Press OK.  
STEP 5 Press Save.  
Choosing the Date Format for Your Phone  
To choose the date format for your phone:  
STEP 1 Press the Setup button.  
STEP 2 Choose Date Format and press Edit.  
STEP 3 Press Option to choose between month/day and day/month.  
STEP 4 Press OK.  
STEP 5 Press Save.  
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Using Advanced Phone Features  
Using Star Codes  
4
Using Star Codes  
Your IP phone can support numerous “star codes” to access phone  
supplementary services. These codes, which start with *, are entered before  
dialing a telephone number and provide services. For example, to block caller ID  
(star code 67), you would dial *67, followed by the telephone number you are  
calling.  
Following is a list of commonly-used star codes. Some star codes may not be  
available to you; consult your system administrator for more information.  
Code  
16  
Definition  
Activate Secure Call feature for all calls.* See Using Secure Call, page 59.  
Deactivate Secure Call feature for all calls.* See Using Secure Call, page 59.  
17  
18  
Activate Secure Call feature for a single call.* See Using Secure Call,  
page 59.  
19  
Deactivate Secure Call feature for a single call.* See Using Secure Call,  
page 59.  
36  
37  
38  
39  
56  
57  
66  
Pick up a call at another extension.* See Picking Up a Call, page 50.  
Pick up a group call.* See Picking Up a Call, page 50.  
Park a call.* See Parking a Call, page 50.  
Unpark a call.* See Parking a Call, page 50.  
Activate call waiting. See Turning Call Waiting On and Off, page 49.  
Deactivate call waiting. See Turning Call Waiting On and Off, page 49.  
Activate Call Back. Causes the IP phone to repeatedly dial a busy  
number until the called party rings or answers. The IP phone then  
alerts you that the call has gone through.  
67  
68  
69  
Block Caller ID. See Blocking Caller ID, page 58.  
Unblock Caller ID. See Blocking Caller ID, page 58.  
Calls the last number that called your phone.  
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Using Advanced Phone Features  
Using Star Codes  
4
Code  
Definition  
70  
Deactivate call waiting for a single call. See Turning Call Waiting On and Off,  
page 49.  
71  
Activate call waiting for a single call. See Turning Call Waiting On and Off,  
page 49.  
72  
73  
77  
78  
79  
86  
87  
Activate Call Forward All. See Forwarding Calls, page 45.  
Deactivate Call Forward All. See Forwarding Calls, page 45.  
Activate anonymous call blocking. See Blocking Anonymous Calls, page 58.  
Activate Do Not Disturb. See Setting Do Not Disturb, page 48.  
Deactivate Do Not Disturb. See Setting Do Not Disturb, page 48.  
Deactivate Call Back.  
Deactivate anonymous call blocking. See Blocking Anonymous Calls,  
page 58.  
90  
91  
92  
93  
96  
98  
Activate Call Forward Busy. See Forwarding Calls, page 45.  
Deactivate Call Forward Busy. See Forwarding Calls, page 45.  
Activate Call Forward No Answer. See Forwarding Calls, page 45.  
Deactivate Call Forward No Answer. See Forwarding Calls, page 45.  
Page an extension.** See Using the Paging Feature, page 61.  
Perform a blind transfer. Transferring Calls, page 42.  
*Requires that your IP phone be part of a Cisco SPA9000 Voice System network.  
**Requires that the paged extension be part of a Cisco SPA9000 Voice System  
network.  
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Using Advanced Phone Features  
Advanced Procedures for Technical Support Personnel  
4
Advanced Procedures for Technical Support Personnel  
!
CAUTION These menus are used to configure and troubleshoot your phone and the phone  
network. You should not change these settings or perform these actions unless  
directed to do so by your Administrator.  
To access advanced menus:  
STEP 1 Press the Setup button.  
STEP 2 Choose from the following options:  
• Network: This setting is to configure and troubleshoot the network. You  
should not change this settings unless directed to by your Administrator as  
this can seriously alter your phone’s functions.  
• Product Info: This setting displays the product name, serial number,  
software version, hardware version, MAC address and Client Certificate.  
• Status: This setting displays the status of the phone, extension and line  
buttons.  
• Reboot: See Rebooting Your Phone, page 73.  
• Restart: Restarts your phone.  
• Factory Reset: Resets your phone to the factory default settings.  
IMPORTANT: If you choose factory reset, you  
will return the phone to the original factory  
!
settings and will erase ALL current settings,  
including the directory and call logs. It is also  
possible that your phone extension will change.  
• Custom Reset: Resets your phone to the latest customization profiles.  
• Language: Changes the language on your phone (subject to availability and  
configuration by your system administrator).  
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Using Advanced Phone Features  
Advanced Procedures for Technical Support Personnel  
4
Rebooting Your Phone  
This setting is to configure and troubleshoot the network. You should not change  
this settings unless directed to by your Administrator as this can negatively affect  
your phone’s function.  
To reboot your phone:  
STEP 1 Press the Setup button.  
STEP 2 Scroll to Reboot and press Select.  
STEP 3 Press OK.  
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5
Using the Web Interface  
Your Cisco IP Phone provides a web interface to the phone that allows you to  
configure some features of your phone using a web browser. This chapter  
contains the following sections:  
• Logging in to the Web Interface, page 75  
• Setting Do Not Disturb, page 75  
• Configuring Call Forwarding, page 76  
• Configuring Call Waiting, page 76  
• Blocking Caller ID, page 77  
• Blocking Anonymous Calls, page 77  
• Using Your Personal Directory, page 77  
• Viewing Call History Lists, page 78  
• Creating Speed Dials, page 79  
• Accepting Text Messages, page 79  
• Adjusting Audio Volume, page 80  
• Changing the LCD Contrast, page 80  
• Changing the Phone Menu Color Scheme, page 81  
• Configuring the Phone Screen Saver, page 81  
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Using the Web Interface  
Logging in to the Web Interface  
5
Logging in to the Web Interface  
STEP 1 Obtain the IP address of your phone by pressing the Setup button and selecting  
Network. Note the Current IP address.  
STEP 2 On your PC, open Internet Explorer.  
STEP 3 Enter the IP address in the browser’s toolbar.  
STEP 4 The Info page of the IP Phone Web Interface displays.  
The web interface has several different tabs. The tabs that allow you to configure  
options on your phone are the Phone and User tabs. Click the tab names to switch  
between these tabs.  
Setting Do Not Disturb  
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.  
If you have voice mail configured, incoming callers immediately reach voice mail. If  
voice mail is not configured, callers hear a busy signal or message.  
To s e t D o N o t D i s t u r b :  
STEP 1 Log in to the web interface.  
STEP 2 In the User tab, under Supplementary Services, locate the Do Not Disturb field.  
STEP 3 Choose Yes to turn on Do Not Disturb.  
STEP 4 At the bottom of the page, click Submit All Changes.  
NOTE: You can turn off Do Not Disturb from  
your phone or from the web interface.  
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Using the Web Interface  
Configuring Call Forwarding  
5
Configuring Call Forwarding  
STEP 1 Log in to the web interface.  
STEP 2 In the User tab, under Call Forward, you can configure the following fields:  
• CFWD All Dest—Forwards all calls to a single number that you enter.  
• CFWD Busy Dest—Forwards all calls to another number when the phone is  
busy. Enter the number to which to forward calls.  
• CFWD No Ans Dest—Forwards calls to another number if there's no answer  
at your phone. Enter the number to which to forward calls.  
• CFWD No Ans Delay—Number of seconds to delay forwarding calls, if  
there is no answer at your phone. Enter the number of seconds to delay.  
STEP 3 At the bottom of the page, click Submit All Changes.  
Configuring Call Waiting  
Call waiting alerts you when you are on a call with a status message and ringing  
that another call is incoming. If you turn call waiting off, incoming calls do not ring  
your phone if you are on another call, and the caller hears a busy signal or  
message.  
To turn call waiting on or off:  
STEP 1 Log in to the web interface.  
STEP 2 In the User tab, under Supplementary Services, locate the CW Setting field.  
STEP 3 Choose yes or no to enable or disable.  
STEP 4 At the bottom of the page, click Save All Settings.  
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Using the Web Interface  
Blocking Caller ID  
5
Blocking Caller ID  
You can block Caller ID from your phone so that your phone number will not  
appear to the person you call.  
To block Caller ID:  
STEP 1 Log in to the web interface.  
STEP 2 In the User tab, under Supplementary Services, locate the Block CID Setting field.  
STEP 3 Choose yes or no to enable or disable.  
STEP 4 At the bottom of the page, click Save All Settings.  
Blocking Anonymous Calls  
Blocking anonymous calls prevents calls with unknown Caller ID from ringing your  
phone. (For example, if a caller set his phone to not display Caller ID, the call is  
considered anonymous.) These callers receive a busy signal or message.  
To block anonymous calls:  
STEP 1 Log in to the web interface.  
STEP 2 In the User tab, under Supplementary Services, locate the Block ANC Setting field.  
STEP 3 Choose yes or no to enable or disable.  
STEP 4 At the bottom of the page, click Save All Settings.  
Using Your Personal Directory  
Your IP phone provides a phone directory for you to store and view frequently  
dialed numbers. This directory appears on your phone, and you can dial numbers  
from the directory.  
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Using the Web Interface  
Viewing Call History Lists  
5
To view and edit your personal directory:  
STEP 1 Log in to the web interface.  
STEP 2 In the upper right corner of the page, click Personal Directory. A window appears  
with the Personal Directory listings for your phone.  
To enter a new item into the directory:  
STEP 1 select the line and enter the information in the following format:  
n=Marketing;p=5045551212  
where “n=” indicates the name for the entry and “p=” indicates the phone  
number (including area code).  
STEP 2 At the bottom of the page, click Submit Changes.  
Viewing Call History Lists  
To view Call History Lists:  
STEP 1 Log in to the web interface.  
STEP 2 In the upper right corner of the page, click Call History. A window appears with the  
call history lists for your phone. These include:  
• Redial List—Shows the last 60 numbers dialed from your phone.  
• Answered Calls—Shows the caller ID of the last 60 answered calls.  
• Missed Calls—Shows the last 60 missed calls.  
Click the tab for each list to view it.  
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Using the Web Interface  
Creating Speed Dials  
5
Creating Speed Dials  
You can configure up to 8 speed dials. Each speed dial can be a phone number, IP  
address or URL.  
To create or edit a speed dial:  
STEP 1 Log in to the web interface.  
STEP 2 In the User tab, under Speed Dial, enter the speed dial numbers you want to create  
or edit.  
STEP 3 Click Submit All Changes.  
Accepting Text Messages  
Your phone can accept text messages from some IP phones or services.  
To accept text messages from other IP phones:  
STEP 1 Log in to the web interface.  
STEP 2 In the User tab, under Supplementary Services, in the Tex t M e s s a g e field, choose  
yes.  
STEP 3 Click Submit All Changes.  
To accept text messages from a third party:  
STEP 1 Log in to the web interface.  
STEP 2 In the User tab, under Supplementary Services, in the Text Message from 3d Party  
field, choose yes.  
STEP 3 Click Submit All Changes.  
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Using the Web Interface  
Adjusting Audio Volume  
5
Adjusting Audio Volume  
STEP 1 Log in to the web interface.  
In the User tab, under Audio Volume, you can adjust the following settings:  
• Ringer Volume  
• Speaker Volume  
• Handset Volume  
• Headset Volume  
Enter a volume between 1 and 10, with 1 being the lowest.  
STEP 2 Click Submit All Changes.  
Changing the LCD Contrast  
STEP 1 Log in to the web interface.  
In the User tab, under Audio Volume, you can adjust the LCD contrast by entering a  
number between 1 and 10, with 1 being low contrast.  
STEP 2 Click Submit All Changes.  
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Using the Web Interface  
Changing the Phone Menu Color Scheme  
5
Changing the Phone Menu Color Scheme  
To change the color of phone menus:  
STEP 1 Log in to the web interface.  
In the User tab, under Phone GUI Menu Color Settings, you can choose a different  
color scheme.  
STEP 2 Click Submit All Changes.  
Configuring the Phone Screen Saver  
To configure the phone screen saver:  
STEP 1 Log in to the web interface.  
In the Phone tab, under General, you can configure the following:  
• Screen Saver Enable: Turns the screen saver on and off.  
• Screen Saver Wait: The number of seconds that the phone is idle before the  
screen saver starts.  
• Screen Saver Icon: The display type:  
- A background picture.  
- The station time in the middle of the screen.  
- A moving padlock icon. When the phone is locked, the status line  
displays a scrolling message “Press any key to unlock your phone.”  
- A moving phone icon.  
- The station date and time in the middle of the screen.  
- A blank “power save” screen.”  
STEP 2 Click Submit All Changes.  
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6
Using the SPA932 Attendant Console  
The SPA932 is a 32-button attendant console for the SPA962, providing access to  
32 extensions. Two SPA932 units can be attached to a single SPA962 to monitor a  
total of 64 separate lines.  
Your system administrator must program the lines on the SPA932 to correspond to  
the appropriate phone extensions in your network. (For more information on  
programming the SPA932, see the Cisco Small Business SPA and Wireless IP  
Phone Administration Guide.)  
After the SPA932 is configured, you can perform the following tasks:  
• Monitor an extension  
• Speed dial an extension with a single button push  
• Transfer a call to an extension with a single button push  
• Pick up a call at an extension with a single button push  
Monitoring an Extension  
A line button on the SPA932 can be assigned to monitor an extension. The LED  
lights indicate the status of the monitored extension. (These colors can vary, but  
the typical configuration follows.)  
• Green: Line is idle.  
• Red (steady): Line is active or in use.  
• Red (blinking): Line is ringing.  
• Orange (solid): Line is unregistered (cannot be used).  
• Orange (blinking): Line is not configured properly.  
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6
Speed Dialing an Extension  
To speed dial an extension, push the line button. No further action is required.  
Transferring a Call  
To transfer a call to an extension, push the green line button on the SPA932 for that  
extension. The call is automatically transferred .  
Picking Up a Call  
To pick up a call ringing at another extension, push the flashing red line button on  
the SPA932 for that extension. No further action is required.  
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A
Additional Information  
Regulatory Compliance and Safety Information  
Regulatory Compliance and Safety Information for this product is available on  
Cisco.com at the following location:  
www.cisco.com/go/smallbiz  
Warranty  
Warranty information that applies to this product is available on Cisco.com at the  
following location:  
www.cisco.com/go/smallbiz  
End User License Agreement (EULA)  
Licensing information that applies to this product is available on Cisco.com at the  
following location:  
www.cisco.com/go/eula  
Support Contacts  
Support contact information for this product is available on Cisco.com at the  
following location:  
www.cisco.com/go/support  
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B
Where to Go From Here  
Cisco provides a wide range of resources to help you obtain the full benefits of  
your IP phone.  
Product Resources  
Website addresses in this document are listed without http:// in front of the  
address because most current web browsers do not require it. If you use an older  
web browser, you may have to add http:// in front of the web address.  
Resource  
Link  
www.cisco.com/web/partners/sell/smb/  
Cisco Partner Central  
(requires partner  
registration and login)  
Cisco Small Medium  
Business Product  
Information  
www.cisco.com/go/smallbiz  
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Where to Go From Here  
Related Documentation  
B
Related Documentation  
The following table describes related documents that Cisco provides to help you  
use your IP Phone.  
These documents and more are available at www.cisco.com/go/smallbiz.  
Document Title  
Description  
Intended Audience  
Cisco Small Business  
SPA and Wireless IP  
Phone Administration  
Guide  
Administration and  
advanced configuration  
of your IP Phone.  
System Administrators,  
VARs, and Service  
Providers  
Cisco SPA9000 Voice  
System Setup Wizard  
User Guide  
Installation of your  
SPA9000 voice system  
and SPA IP phones using Providers  
the setup wizard.  
System Administrators,  
VARs, and Service  
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