Regulatory Compliance and Safety Information
for Cisco Digital Media Player 4300G
Revised: June 27, 2007
78-18037-01
This document provides international agency compliance, safety, and statutory information for
Cisco Digital Media Player 4300G (Cisco part number: DMS-DMP-4300G).
Note
We sometimes update the printed and electronic documentation after original publication. Therefore,
you should also review the documentation on Cisco.com for any updates.
Contents
This document contains the following sections:
•
•
Translated Safety Warnings, page 1
Declaration of Conformity for the European Community, Switzerland, Norway, Iceland, Romania,
and Liechtenstein, page 16
•
•
•
•
•
•
•
Compliance and Safety Information, page 17
Obtaining Documentation, page 18
Documentation Feedback, page 19
Cisco Product Security Overview, page 19
Product Alerts and Field Notices, page 20
Obtaining Technical Assistance, page 21
Obtaining Additional Publications and Information, page 22
Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
© 2007 Cisco Systems, Inc. All rights reserved.
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Translated Safety Warnings
Warnung
Avvertenza
Advarsel
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen
kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und
den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder
Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten
Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle
persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli
relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le
traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du
begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med
elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten
av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne
enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de
lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos
perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de
prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular
cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los
procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el
número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
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Translated Safety Warnings
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada.
Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och
känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av
varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna
anordning.
SPARA DESSA ANVISNINGAR
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Translated Safety Warnings
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões
corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os
circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de
segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for
legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de
involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til
undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
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Translated Safety Warnings
Regulatory Compliance and Safety Information for Cisco Digital Media Player 4300G
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Translated Safety Warnings
Statement 19—TN Power Warning
Warning
The device is designed to work with TN power systems.
Waarschuwing
Varoitus
Het apparaat is ontworpen om te functioneren met TN energiesystemen.
Koje on suunniteltu toimimaan TN-sähkövoimajärjestelmien yhteydessä.
Attention
Warnung
Avvertenza
Advarsel
Ce dispositif a été conçu pour fonctionner avec des systèmes d'alimentation TN.
Das Gerät ist für die Verwendung mit TN-Stromsystemen ausgelegt.
Il dispositivo è stato progettato per l’uso con sistemi di alimentazione TN.
Utstyret er utfomet til bruk med TN-strømsystemer.
Aviso
O dispositivo foi criado para operar com sistemas de corrente TN.
El equipo está diseñado para trabajar con sistemas de alimentación tipo TN.
Enheten är konstruerad för användning tillsammans med elkraftssystem av TN-typ.
¡Advertencia!
Varning!
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Translated Safety Warnings
Statement 331—Power Supply Installation Warning
Warning
The power supply must be placed indoors.
Waarschuwing
Varoitus
De stroomtoevoer moet binnen worden geplaatst.
Tehonlähde on sijoitettava sisätiloihin.
Attention
Warnung
Avvertenza
Advarsel
Le bloc d’alimentation électrique doit être placé à l’intérieur.
Die Stromversorgungsquelle darf nicht im Freien aufgestellt werden.
L’alimentatore deve essere posto in un luogo interno.
Strømkilden skal være plassert innendørs.
Aviso
A fonte de alimentação deve ser instalada no interior.
El suministro de energía debe estar ubicado en un lugar cubierto y no al aire libre.
Strömkällan måste vara placerad inomhus.
¡Advertencia!
Varning!
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Translated Safety Warnings
Statement 1001—Work During Lightning Activity
Warning
Do not work on the system or connect or disconnect cables during periods of lightning activity.
Waarschuwing
Tijdens onweer dat gepaard gaat met bliksem, dient u niet aan het systeem te werken of kabels aan
te sluiten of te ontkoppelen.
Varoitus
Attention
Warnung
Älä työskentele järjestelmän parissa äläkä yhdistä tai irrota kaapeleita ukkosilmalla.
Ne pas travailler sur le système ni brancher ou débrancher les câbles pendant un orage.
Arbeiten Sie nicht am System und schließen Sie keine Kabel an bzw. trennen Sie keine ab, wenn
es gewittert.
Avvertenza
Advarsel
Non lavorare sul sistema o collegare oppure scollegare i cavi durante un temporale con fulmini.
Utfør aldri arbeid på systemet, eller koble kabler til eller fra systemet når det tordner eller lyner.
Não trabalhe no sistema ou ligue e desligue cabos durante períodos de mau tempo (trovoada).
Aviso
¡Advertencia!
No operar el sistema ni conectar o desconectar cables durante el transcurso de descargas
eléctricas en la atmósfera.
Varning!
Vid åska skall du aldrig utföra arbete på systemet eller ansluta eller koppla loss kablar.
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Translated Safety Warnings
Statement 1004—Installation Instructions
Warning
Read the installation instructions before connecting the system to the power source.
Waarschuwing
Varoitus
Raadpleeg de installatie-instructies voordat u het systeem op de voedingsbron aansluit.
Lue asennusohjeet ennen järjestelmän yhdistämistä virtalähteeseen.
Attention
Warnung
Avvertenza
Advarsel
Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation.
Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen.
Consultare le istruzioni di installazione prima di collegare il sistema all'alimentatore.
Les installasjonsinstruksjonene før systemet kobles til strømkilden.
Aviso
Leia as instruções de instalação antes de ligar o sistema à fonte de energia.
Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación.
Läs installationsanvisningarna innan du kopplar systemet till strömförsörjningsenheten.
¡Advertencia!
Varning!
Statement 1005—Circuit Breaker
Warning
This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure
that the protective device is rated not greater than:
120 VAC, 15A U.S. (240 VAC, 10A international)
Waarschuwing
Dit product is afhankelijk van de installatie van het gebouw voor beveiliging tegen kortsluiting
(overstroom). Controleer of de beschermingsinrichting niet meer dan:
120 VAC, 15A U.S. (240 VAC, 10A international) is.
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Translated Safety Warnings
Varoitus
Tämä tuote on riippuvainen rakennukseen asennetusta oikosulkusuojauksesta
(ylivirtasuojauksesta). Varmista, että suojalaitteen mitoitus ei ole yli:
120 VAC, 15A U.S. (240 VAC, 10A international)
Attention
Pour ce qui est de la protection contre les courts-circuits (surtension), ce produit dépend de
l'installation électrique du local. Vérifiez que le courant nominal du dispositif de protection n'est
pas supérieur à :
120 VAC, 15A U.S. (240 VAC, 10A international)
Warnung
Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz
installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als:
120 VAC, 15A U.S. (240 VAC, 10A international) beträgt.
Avvertenza
Questo prodotto dipende dall'impianto dell'edificio per quanto riguarda la protezione contro
cortocircuiti (sovracorrente). Assicurarsi che il dispositivo di protezione non abbia un rating
superiore a:
120 VAC, 15A U.S. (240 VAC, 10A international)
Advarsel
Aviso
Dette produktet er avhengig av bygningens installasjoner av kortslutnings (overstrøm)-beskyttelse.
Påse at verneenheten ikke er merket høyere enn:
120 VAC, 15A U.S. (240 VAC, 10A international)
Este produto depende das instalações existentes para proteção contra curto-circuito (sobrecarga).
Assegure-se de que o fusível ou disjuntor não seja superior a:
120 VAC, 15A U.S. (240 VAC, 10A international)
¡Advertencia!
Varning!
Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio. Asegúrese
de que el dispositivo de protección no sea superior a:
120 VAC, 15A U.S. (240 VAC, 10A international)
Denna produkt är beroende av i byggnaden installerat kortslutningsskydd (överströmsskydd).
Kontrollera att skyddsanordningen inte har högre märkvärde än:
120 VAC, 15A U.S. (240 VAC, 10A international)
120 VAC, 15A U.S. (240 VAC, 10A international)
120 VAC, 15A U.S. (240 VAC, 10A international)
120 VAC, 15A U.S. (240 VAC, 10A international)
120 VAC, 15A U.S. (240 VAC, 10A international)
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Translated Safety Warnings
Statement 1019—Main Disconnecting Device
Warning
The plug-socket combination must be accessible at all times, because it serves as the main
disconnecting device.
Waarschuwing
De combinatie van de stekker en het elektrisch contactpunt moet te allen tijde toegankelijk zijn
omdat deze het hoofdmechanisme vormt voor verbreking van de aansluiting.
Varoitus
Pistoke/liitinkohta toimii pääkatkaisumekanismina. Pääsy siihen on pidettävä aina esteettömänä.
Attention
La combinaison de prise de courant doit être accessible à tout moment parce qu'elle fait office de
système principal de déconnexion.
Warnung
Avvertenza
Advarsel
Der Netzkabelanschluß am Gerät muß jederzeit zugänglich sein, weil er als primäre
Ausschaltvorrichtung dient.
Il gruppo spina-presa deve essere sempre accessibile, poiché viene utilizzato come dispositivo di
scollegamento principale.
Kombinasjonen støpsel/uttak må alltid være tilgjengelig ettersom den fungerer som
hovedfrakoplingsenhet.
Aviso
A combinação ficha-tomada deverá ser sempre acessível, porque funciona como interruptor
principal.
¡Advertencia!
Varning!
El conjunto de clavija y toma ha de encontrarse siempre accesible ya que hace las veces de
dispositivo de desconexión principal.
Man måste alltid kunna komma åt stickproppen i uttaget, eftersom denna koppling utgör den
huvudsakliga frånkopplingsanordningen.
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Translated Safety Warnings
Statement 1021—SELV Circuit
Warning
To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to
telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain
TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when
connecting cables.
Waarschuwing
Om elektrische schokken te vermijden, mogen veiligheidscircuits met extra lage spanning
(genaamd SELV = Safety Extra-Low Voltage) niet met telefoonnetwerkspanning (TNV) circuits
verbonden worden. LAN (Lokaal netwerk) poorten bevatten SELV circuits en WAN (Regionaal
netwerk) poorten bevatten TNV circuits. Sommige LAN en WAN poorten gebruiken allebei RJ-45
connectors. Ga voorzichtig te werk wanneer u kabels verbindt.
Varoitus
Jotta vältyt sähköiskulta, älä kytke pienjännitteisiä SELV-suojapiirejä puhelinverkkojännitettä
(TNV) käyttäviin virtapiireihin. LAN-portit sisältävät SELV-piirejä ja WAN-portit
puhelinverkkojännitettä käyttäviä piirejä. Osa sekä LAN- että WAN-porteista käyttää
RJ-45-liittimiä. Ole varovainen kytkiessäsi kaapeleita.
Attention
Pour éviter une électrocution, ne raccordez pas les circuits de sécurité basse tension (Safety
Extra-Low Voltage ou SELV) à des circuits de tension de réseau téléphonique (Telephone Network
Voltage ou TNV). Les ports du réseau local (LAN) contiennent des circuits SELV et les ports du réseau
longue distance (WAN) sont munis de circuits TNV. Certains ports LAN et WAN utilisent des
connecteurs RJ-45. Raccordez les câbles en prenant toutes les précautions nécessaires.
Warnung
Avvertenza
Advarsel
Aviso
Zur Vermeidung von Elektroschock die Sicherheits-Kleinspannungs-Stromkreise (SELV-Kreise)
nicht an Fernsprechnetzspannungs-Stromkreise (TNV-Kreise) anschließen. LAN-Ports enthalten
SELV-Kreise, und WAN-Ports enthalten TNV-Kreise. Einige LAN- und WAN-Ports verwenden auch
RJ-45-Steckverbinder. Vorsicht beim Anschließen von Kabeln.
Per evitare scosse elettriche, non collegare circuiti di sicurezza a tensione molto bassa (SELV) ai
circuiti a tensione di rete telefonica (TNV). Le porte LAN contengono circuiti SELV e le porte WAN
contengono circuiti TNV. Alcune porte LAN e WAN fanno uso di connettori RJ-45. Fare attenzione
quando si collegano cavi.
Unngå å koble lavspenningskretser (SELV) til kretser for telenettspenning (TNV), slik at du unngår
elektrisk støt. LAN-utganger inneholder SELV-kretser og WAN-utganger inneholder TNV-kretser. Det
finnes både LAN-utganger og WAN-utganger som bruker RJ-45-kontakter. Vær forsiktig når du
kobler kabler.
Para evitar choques eléctricos, não conecte os circuitos de segurança de baixa tensão (SELV) aos
circuitos de tensão de rede telefónica (TNV). As portas LAN contêm circuitos SELV e as portas WAN
contêm circuitos TNV. Algumas portas LAN e WAN usam conectores RJ-45. Tenha o devido cuidado
ao conectar os cabos.
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Translated Safety Warnings
¡Advertencia!
Para evitar la sacudida eléctrica, no conectar circuitos de seguridad de voltaje muy bajo (safety
extra-low voltage = SELV) con circuitos de voltaje de red telefónica (telephone network voltage =
TNV). Los puertos de redes de área local (local area network = LAN) contienen circuitos SELV, y los
puertos de redes de área extendida (wide area network = WAN) contienen circuitos TNV. En algunos
casos, tanto los puertos LAN como los WAN usan conectores RJ-45. Proceda con precaución al
conectar los cables.
Varning!
För att undvika elektriska stötar, koppla inte säkerhetskretsar med extra låg spänning
(SELV-kretsar) till kretsar med telefonnätspänning (TNV-kretsar). LAN-portar innehåller
SELV-kretsar och WAN-portar innehåller TNV-kretsar. Vissa LAN- och WAN-portar är försedda med
RJ-45-kontakter. Iaktta försiktighet vid anslutning av kablar.
Statement 1074—Comply with Local and National Electrical Codes
Warning
Installation of the equipment must comply with local and national electrical codes.
Waarschuwing
Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale
elektriciteitsvoorschriften.
Varoitus
Attention
Warnung
Laitteisto tulee asentaa paikallisten ja kansallisten sähkömääräysten mukaisesti.
L'équipement doit être installé conformément aux normes électriques nationales et locales.
Die Installation der Geräte muss den Sicherheitsstandards entsprechen.
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Translated Safety Warnings
Avvertenza
Advarsel
Aviso
L'installazione dell'impianto deve essere conforme ai codici elettrici locali e nazionali.
Installasjon av utstyret må samsvare med lokale og nasjonale elektrisitetsforskrifter.
A instalação do equipamento tem de estar em conformidade com os códigos eléctricos locais e
nacionais.
¡Advertencia!
Varning!
La instalación del equipo debe cumplir con las normativas de electricidad locales y nacionales.
Installation av utrustningen måste ske i enlighet med gällande elinstallationsföreskrifter.
Caution
Only use the Cisco specified power supply. Refer to the installation manual provided with this product.
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Declaration of Conformity for the European Community, Switzerland, Norway, Iceland, Romania, and Liechtenstein
Declaration of Conformity for the European Community,
Switzerland, Norway, Iceland, Romania, and Liechtenstein
With regard to Directives 73/23/EEC and 89/336/EEC, as amended by Directive 93/68/EEC
English:
Dansk:
This equipment is in compliance with the essential requirements and other provisions of Directives
73/23/EEC and 89/336/EEC as amended by Directive 93/68/EEC.
Dette udstyr er i overensstemmelse med de ufravigelige hensyn og andre bestemmelser i direktiv
73/23/EEC og 89/336/EEC som ændred i direktiv 93/68/EEC.
Deutsch:
Español:
Dieses Gerät entspricht den wesentlichen Anforderungen und weiteren Bestimmungen der
Richtlinien 73/23/EWG und 89/336/EWG mit der Ergänzung durch Richtlinie 93/68/EWG.
Este equipo cumple con los requisitos esenciales y otras disposiciones de las Directrices 73/23/EEC
y 89/336/EEC de acuerdo a las modificaciones de la Directriz 93/68/EEC.
Français:
Íslenska:
Italiano:
Cet appareil remplit les principales conditions requises et autres dispositions des Directives
73/23/EEC et 89/336/EEC, modifiées par la Directive 93/68/EEC.
Þessir búnaður samrýmist lögboðnum kröfum og öðrum ákvæðum tilskipana 73/23/EBE og
89/336/EBE, með breytingum skv. tilskipun 93/68/EBE.
Questa apparecchiatura è conforme ai requisiti essenziali e altre disposizioni delle Direttive
73/23/EEC e 89/336/EEC modificate con la Direttiva 93/68/EEC.
Nederlands:
Norsk:
Deze apparatuur voldoet aan de belangrijkste eisen en andere voorzieningen van richtlijnen
73/23/EEC en 89/336/EEC zoals gewijzigd door richtlijn 93/68/EEC.
Dette utstyret samsvarer med de vesentligste kravene og andre regler i direktivene 73/23/EEC og
89/336/EEC samt i tilleggsdirektiv 93/68/EEC.
Português:
Este equipamento satisfaz os requisitos essenciais e outras provisões das Directivas 73/23/EEC e
89/336/EEC, conforme amendados pela Directiva 93/68/EEC.
Cisco IP Phone 7900 Series
Suomalainen:
Svenska:
Tämä laite on direktiivien 73/23/ETY ja 89/336/ETY (kuten muutettu direktiivissä 93/68/ETY)
keskeisten vaatimusten ja määräysten mukainen.
Denna utrustning uppfyller de väsentliga kraven och andra villkor i direktiven 73/23/EEC och
89/336/EEC enligt ändringarna i direktiv 93/68/EEC.
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Compliance and Safety Information
Compliance and Safety Information
Regulatory Compliance
Cisco Digital Media Player 4300G meets the following regulatory compliance and safety standards:
Specification
Description
Regulatory
Compliance
Products with the CE Marking indicate compliance with the 89/336/EEC and
73/23/EEC directives, which include the safety and EMC standards listed
below.
Safety
EMC
AS/NZS 60950
CSA-C22.2 No. 60950
EN 60950
IEC 60950
UL 60950
FCC Part 15 (CFR 47) Class B
EN 55022 Class B
EN 55024
EN 61000-3-2
EN 61000-3-3
ICES-003 Class B
FCC Class B Compliance
This equipment has been tested and found to comply with the limits for a Class B Device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generated, uses and can radiate radio frequency
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/TV technician for help.
[cfr reference 15.105]
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Obtaining Documentation
Canada Class B Notice
This Class ‘B’ digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe ‘B’ est conforme à la norme NMB-003 du Canada.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the
product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium.
The DVD enables you to access installation, configuration, and command guides for Cisco hardware and
software products. With the DVD, you have access to the HTML documentation and some of the
PDF files found on the Cisco website at this URL:
The Product Documentation DVD is created and released regularly. DVDs are available singly or by
subscription. Registered Cisco.com users can order a Product Documentation DVD (product number
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation
Store at this URL:
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco
documentation at the Product Documentation Store at this URL:
If you do not have a user ID or password, you can register at this URL:
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Documentation Feedback
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by
entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you will find information about how to do the following:
•
•
•
Report security vulnerabilities in Cisco products
Obtain assistance with security incidents that involve Cisco products
Register to receive security information from Cisco
A current list of security advisories, security notices, and security responses for Cisco products is
available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you
can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS)
feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability
in a Cisco product, contact PSIRT:
•
An emergency is either a condition in which a system is under active attack or a condition for which
a severe and urgent security vulnerability should be reported. All other conditions are considered
nonemergencies.
•
In an emergency, you can also reach PSIRT by telephone:
•
•
1 877 228-7302
1 408 525-6532
Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to
encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been
encrypted with PGP versions 2.x through 9.x.
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your
correspondence with PSIRT is the one linked in the Contact Summary section of the Security
Vulnerability Policy page at this URL:
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Product Alerts and Field Notices
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending
any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field
Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool
enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access
the tool at this URL:
To register as a Cisco.com user, go to this URL:
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The
Cisco Support website on Cisco.com features extensive online support resources. In addition, if you
have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide
telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving
technical issues with Cisco products and technologies. The website is available 24 hours a day at
this URL:
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have
a valid service contract but do not have a user ID or password, you can register at this URL:
Note
Before you submit a request for service online or by phone, use the Cisco Product Identification Tool
to locate your product serial number. You can access this tool from the Cisco Support website
by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing
Cisco Product Identification Tool from the alphabetical list. This tool offers three search options:
by product ID or model name; by tree view; or, for certain products, by copying and pasting show
command output. Search results show an illustration of your product with the serial number label
location highlighted. Locate the serial number label on your product and record the information
before placing a service call.
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Obtaining Technical Assistance
Tip
Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page
by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the
entire Cisco.com website. After using the Search box on the Cisco.com home page, click the
Advanced Search link next to the Search box on the resulting page and then click the
Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click
Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and
S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operations are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
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Obtaining Additional Publications and Information
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco
e-mail newsletters and other communications. Create a profile and then select the subscriptions that
you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:
•
The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief
product overviews, key features, sample part numbers, and abbreviated technical specifications for
many Cisco products that are sold through channel partners. It is updated twice a year and includes
the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick
Reference Guide, go to this URL:
•
•
Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo
merchandise. Visit Cisco Marketplace, the company store, at this URL:
Cisco Press publishes a wide range of general networking, training, and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
•
Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals
involved in designing, developing, and operating public and private internets and intranets. You can
access the Internet Protocol Journal at this URL:
•
•
Networking products offered by Cisco, as well as customer support services, can be obtained at
this URL:
Networking Professionals Connection is an interactive website where networking professionals
share questions, suggestions, and information about networking products and technologies with
Cisco experts and other networking professionals. Join a discussion at this URL:
•
•
“What’s New in Cisco Documentation” is an online publication that provides information about the
latest documentation releases for Cisco products. Updated monthly, this online publication is
organized by product category to direct you quickly to the documentation for your products. You
can view the latest release of “What’s New in Cisco Documentation” at this URL:
World-class networking training is available from Cisco. You can view current offerings at
this URL:
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CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is
a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco
Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,
Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS,
iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers,
Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient,
and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0711R)
Copyright © 2007 Cisco Systems, Inc. All rights reserved.
Printed in China.
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