Models QS12 & QS24
Modular Grills
Operating Instructions
050559--M
2/20/01
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Table of Contents
Section 1
To the Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1
1
1
2
2
Air Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ventilation and Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leveling Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Section 2
To the Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Parts Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
6
Section 3
Section 4
8
8
9
QS12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
QS24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
QS12 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
QS24 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Section 5
Important: To the Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Release Material (units with upper cook surfaces only) . . . . . . . . . . . . . . . . . . . . . 14
Temperature Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Control Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Keypad and Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operating Screen and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Maintenance Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Maintenance Menu Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Section 6
Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Opening Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cooking Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cleaning Between Product Runs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning the Grease Tray Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Closing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Weekly Cleaning Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Table of Contents
Models QS12 & QS24
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Table of Contents -- Page 2
Section 7
Section 8
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Warranty Explanation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Labor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Section 9
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Note: Continuing research results in steady improvements; therefore, information
in this manual is subject to change without notice.
E February, 2001 Taylor
All rights reserved.
050559-M
Taylor Company
a division of Carrier Commercial Refrigeration, Inc.
750 N. Blackhawk Blvd.
Rockton, IL 61072
The word Taylor and the Crown design
are registered trademarks in the United States
of America and certain other countries.
Models QS12 & QS24
Table of Contents
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Section 1
To the Installer
This machine is designed for indoor use only.
proper maintenance will result in an installation
essentially free from hazard!
In all other areas of the world, equipment should be
installed in accordance with the existing local codes.
Please contact your local authorities.
DO NOT install the machine in an area where
a water jet could be used to clean or rinse the machine.
Failure to follow this instruction may result in serious
electrical shock.
Stationary appliances which are not equipped with a
power cord and a plug or other device to disconnect
the appliance from the power source must have an
all--pole disconnecting device with a contact gap of at
least 3 mm installed in the external installation.
Air Clearance
Clearances from the grill to other surfaces are required
for proper air circulation:
The required minimum clearances from the grill to
combustible construction is: 4” (102 mm) bottom, 3”
(76 mm) rear, and 3” (76 mm) sides.
This equipment is provided with a grounding lug
that is to be properly attached to the rear of the frame
by the authorized installer. The installation location is
marked by the equipotential bonding symbol (5021 of
IEC 60417--1) on the removable panel and the frame.
Bottom: 4 inches (102 mm) minimum
Rear:
3 inches (76 mm) minimum
The proper wire size and fused circuit should be
selected according to grill data label information.
Incoming power must be connected to the terminals
with black characters on a white background, as
shown:
Sides:
3 inches (76 mm) to combustible
surfaces
0 inches (0 mm) to non-combustible
surfaces;
0 inches (0 mm) between grills in multiple
installations.
14092
Failure to comply with these minimum clearance
requirements will affect grill performance, and
may cause component damage and overheating
of combustible surfaces.
Electrical Connections
The QS Series grills have one electrical connection.
Check the data plate on the grill for voltage, cycle,
phase and electrical specifications. The power
connection is located behind the access line cover on
the front of the grill.
Figure 1
In the United States, this equipment is intended to be
installed in accordance with the National Electrical
Code (NEC), ANSI/NFPA 70--1987. The purpose of
the NEC code is the practical safeguarding of persons
and property from hazards arising from the use of
electricity. This code contains provisions considered
necessary for safety. Compliance therewith and
CAUTION: DO NOT ATTEMPT TO USE
THE GRILL DURING A POWER OUTAGE. Grills
require electrical power for operation. In the event of
a prolonged power outage, place the unit in the “OFF”
position.
050831
1
Models QS12 & QS24
To the Installer
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Ventilation and Clearance
To ensure proper operation of this appliance it must be
installed so that the products of combustion are
efficiently removed. Do not store anything on top of the
grill.
Most service can be performed from the front of the
grill. When inspecting heating elements, the unit must
be disconnected and pulled out of the hood enclosure.
Allow four feet in front of the appliance for this purpose.
Leveling Procedures
Figure 2
Step 1
The leveling adjustment needs to be performed while
the grill is at operating temperature. Remove the cook
surface shroud and release sheet.
Step 2
To allow adjustment of the gap pins, loosen the two set
screws located on the side of the front and rear gap
slide.
Figure 3
2
To the Installer
Models QS12 & QS24
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Step 3
Raise or lower both gap pins on the front gap slide until
they are flush with the top edge of the gap slide.
Repeat this step for the rear gap slide. Slide the gap
slide to the right.
Figure 6
Step 6
Wearing proper protection, carefully attempt to raise
the gap slide to evaluate which gap pin is in need of
adjustment.
Figure 4
Step 4
For each cook surface requiring adjustment, place 4
gap blocks on the cook surface, approximately 2”
(51 mm) in from each corner.
Figure 7
With the gap slide raised, slowly turn the gap pin
needing adjustment until it makes contact with the
cook surface. Repeat these steps for both gap
slides.
Figure 5
Step 5
Figure 8
Lower the cook surface assembly. Loosen and slowly
move the T-handle to the left until the gap pins in the
gap slides touch the cook surface, and tighten the
T-handle.
Step 7
Raise the upper cook surface and remove the four gap
blocks.
3
Models QS12 & QS24
To the Installer
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Step 8
Step 10
Lower the upper cook surface into the COOK position.
If the unit rocks, split the adjustment for gap pins
across the uneven corners, as shown in Figure 11.
Figure 11
Step 11
Figure 9
After adjusting, verify the unit for stability.
Step 12
Step 9
If all adjustments on the cook surface are correct, and
no rocking occurs, tighten the two screws located on
the side of the front and rear gap slides to lock all
adjustments from moving.
Wearing proper protection, attempt to rock the cook
surface assembly. Apply pressure on the locating pins
at opposite corners to each other as shown in Figure
10.
It is highly recommended that the gap
slides and the gap slide retainers be
removed at least weekly for cleaning these
parts and the cook surface shroud behind
these parts.
These parts are easily removed by
removing the locating pins and holding
both parts, because they are not attached
together, and pulling them from the cook
surface.
Take the gap slides to the sink for
cleaning. (Be sure to re-install the gap
slides as they were removed, i.e., “F”
front.) See Weekly Cleaning Procedures
on page 28.
Figure 10
090401
4
To the Installer
Models QS12 & QS24
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Section 2
To the Operator
The grill you have purchased has been carefully
engineered and manufactured to provide dependable
operation. This grill is designed to deliver
“cook-to-order” menu items. The two-sided cooking
method increases speed of service and assures safe
product integrity.
In the event that you require technical assistance,
please contact your local authorized Taylor Distributor.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other similar
legislation in effect after August 13, 2005. Therefore,
it must be collected separately after its use is
completed, and cannot be disposed as unsorted
municipal waste.
The Taylor Grill, when properly operated and
maintained, will produce a consistent quality product.
Like all mechanical products, this machine will require
cleaning and maintenance. A minimum amount of care
and attention is necessary if the operating procedures
in this manual are followed closely.
This Operator’s Manual should be read before
operating or performing any maintenance on your
equipment.
The user is responsible for returning the product to the
appropriate collection facility, as specified by your local
code.
It is strongly recommended that all personnel
responsible for the equipment’s operation and
cleaning, review these procedures for proper training
and assurance that no misunderstandings exist.
For additional information regarding applicable local
laws, please contact the municipal facility and/or local
distributor.
050831
5
Models QS12 & QS24
To the Operator
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Section 3
Safety
We at Taylor are deeply concerned about the safety of
the operator when he or she comes in contact with the
grill and its parts. Taylor has gone to extreme efforts to
design and manufacture built-in safety features to
protect both you and the service technician. As an
example, warning labels have been attachedto thegrill
to further point out safety precautions to the operator.
Grill clearance must be maintained at least
3” (76 mm) from all combustible materials
(0” to non--combustible materials).
Failure to comply could result in a fire hazard.
This grill must be placed on a level surface.
Failure to comply may result in personal injury or
equipment damage.
To Operate Safely:
DO NOT operate the grill without reading this
operator’s manual. This manual should be kept in a
safe place for future reference.
DO NOT use a water jet to clean or rinse the
grill. Failure to follow this instruction may result in the
following:
S
S
S
serious electrical shock
This equipment is provided with a grounding lug
that is to be properly attached to the rear of the frame
by the authorized installer. The installation location is
marked by the equipotential bonding symbol (5021 of
IEC 60417--1) on the removable panel and the frame.
burns from hot steam
liquid collecting inside the grill and
destroying electrical components.
S
DO NOT operate the grill unless it is
properly grounded.
S
S
DO NOT use the cord if it is frayed.
S
S
S
DO NOT prepare or remove product without
proper equipment.
DO NOT allow untrained personnel to
operate this grill.
USE EXTREME CAUTION when cleaning
the grill.
DO NOT attempt any repairs unless the
power supply to the grill has been
disconnected.
S
S
DO NOT operate the grill unless all service
panels are restrained with screws.
Stationary appliances which are not
equipped with a power cord and a plug or
other device to disconnect the appliance
from the power source must have an
all--pole disconnecting device with a contact
gap of at least 3 mm installed in the external
installation.
Failure to follow these instructions may result in severe
burns from high temperatures.
Taylor recommends Sizzler Grill Bun and
Toaster Cleaner, a Kay Chemicalr product. Sizzler
is an alkaline detergent and is not environmentally
harmful. Take caution to protect eyes, lungs, and all
parts of the body from potential harm. See the Kay
Chemicalr MSDS for further details.
Failure to follow these instructions may result in
electrocution. Contact your local Taylor Distributor for
authorized service.
070116
6
Safety
Models QS12 & QS24
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DO NOT slide the grill with the legs attached. Failure
NOISE LEVEL: Airborne noise emission does not
exceed 70 dB(A) when measured at a distance of 1.0
meter from the surface of the machine and at a height
of 1.6 meters from the floor.
to follow this instruction may damage the grill.
DO NOT obstruct air intake and discharge openings:
4” (102 mm) minimum air space on the bottom and 3”
(76 mm) at the rear of the unit. Failure to comply will
affect grill performance and may cause component
damage.
7
Models QS12 & QS24
Safety
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Section 4
Operator Parts Identification
QS12
1
2
4
O
N
O
F
F
3
Figure 12
ITEM
DESCRIPTION
PART NO.
ITEM
DESCRIPTION
COVER-TOP
CLEANER-SIZZLE
PART NO.
1
2
3
STANDOFF-REAR
STANDOFF-FRONT
TRAY A. - GREASE
079288
4
*
079969
079896
079289
X79940-SER
*NOT SHOWN
071102
8
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Models QS12 & QS24
QS24
4
2
ON
OFF
ON
OFF
3
1
Figure 13
ITEM
DESCRIPTION
PART NO.
ITEM
DESCRIPTION
STANDOFF--REAR
CLEANER--SIZZLE
PART NO.
1
2
3
TRAY A.--GREASE
COVER--TOP
X79940--SER
079969
4
*
079288
079896
STANDOFF--FRONT
079289
*NOT SHOWN
071102
9
Models QS12 & QS24
Operator Parts Identification
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QS12 Accessories
1
3
4
9
Z
10
7
2
8
5
6
11
12
13
15
16
17
14
20
18
19
Figure 14
071102
10
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Models QS12 & QS24
QS12 Accessories -- Parts Identification
ITEM
DESCRIPTION
PART NO.
ITEM
DESCRIPTION
PART NO.
1
2
SCRAPER A.-GROOVE
SCRAPER A.-GROOVE
SCRAPER-TEFLON WIPER
SCRAPER-TROUGH
X79246
X79668
075887
079726
079930
078804
ITEMS 13-20 ARE INCLUDED IN X79689 KIT
13
14
15
16
17
18
19
20
SCREW-3/8-16X1/2 HEX HEAD 001081
3
WASHER-3/8 EXTERNAL
SCREW-10-32X3/8 SLTD
BAR-STOP
001087
024298
079673
4
5
BAR-RELEASE SHEET
SHEET-SEAMED RELEASE
6
BAR-REAR-COVER SUPPORT 079855
7
SPRING-.438 OD X .046 X 1.75 079704
GUARD A.-FRONT
SLEEVE-STOP BAR
COVER A.-REAR
X79426-SP
8
STANDOFF-REAR
079288
079912
079895
074166
079289
049990
051934
079688
X79674
9
BLOCK-GAGE PLATEN KIT
CLEANER-SIZZLE 1 QT 545A
BRUSH-.625 X 1.500
10
11
12
*
*NOT SHOWN
STANDOFF-FRONT
CARD-CHECKOUT-GRILL GM
GUIDE-CHECK OUT-QS
*
11
Models QS12 & QS24
Operator Parts Identification
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QS24 Accessories
1
4
3
9
S
I
ZL
E
10
2
7
8
5
6
11
12
13
14
15
Figure 15
071102
12
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Models QS12 & QS24
QS24 Accessories -- Parts Identification
ITEM
DESCRIPTION
PART NO.
ITEM
DESCRIPTION
PART NO.
1
2
3
4
5
6
7
8
9
SCRAPER A.-GROOVE
SCRAPER A.-GROOVE
SCRAPER-TEFLON WIPER
SCRAPER-TROUGH
X79246
X79668
75887
079726
079930
078804
10
11
12
13
14
15
*
CLEANER-SIZZLE 1 QT 545A
BRUSH-.625 X 1.500
079895
074166
024298
SCREW-10-32X3/8 SLTD
BAR-REAR-COVER SUPPORT 079855
GUARD A.-FRONT
X79426-SP
BAR-RELEASE SHEET
SHEET-SEAMED RELEASE
COVER A.-REAR
X74332
CARD-CHECKOUT-GRILL GM
GUIDE-CHECK OUT-QS
INSTRUCTION-GRILL OPER
049990
SPRING-.438 OD X .046 X 1.75 079704
*
051934
STANDOFF-REAR
079288
079912
*
053656-INS
BLOCK-GAGE PLATEN KIT
*NOT SHOWN
13
Models QS12 & QS24
Operator Parts Identification
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Section 5
Important: To the Operator
3
EXIT
UF
TEMP
MENU
UP
DOWN
TIME
1
UM
UR
LR
LM
LF
4
I
0
M
A
N
U
F
A
C
T
U
R
E
D
B
N
Y
T
H
I
E
T
A
Y
L
S
O
R
.
C
O
M
P
A
N
Y
R
O
C
K
T
O
,
I
L
L
N
O
I
S
U
.
.
A
5
2
Release Material (units with upper
cook surfaces only)
ITEM
DESCRIPTION
Power Switch
Keypads
LED Display
Indicator Lights
Timer Button
1
2
3
4
5
Step 1
Lay the release material sheet on the lower plate and
carefully lower the upper cook surface.
Step 2
Power Switch (Rocker)
Starting with the spring side, slide the straight end of
the release material rod through the front spring,
continue through the hemmed end of the release
sheet, and through the rear spring.
When placed in the “ON” position, the power switch
allows control panel operation for the applicable side
of the grill. The power switches are located on the front
panel.
Step 3
Indicator Light
Insert the second rod through the opposite hemmed
side of the release material sheet. Grasp both ends of
the rod, pull the release material up and around the
non-spring side of the upper cook surface and attach
the rod ends to the retaining clips. Turn the rods so that
the hooked end is facing downward.
The lights on the front panel indicate when the heaters
are operating.
Heating Zones
Each side (zone) of the grill is equipped with three
independent heating elements. The independent
elements assure even temperatures and quick
temperature recovery.
Step 4
Raise the upper cook surface and assure that the
release material sheet fits evenly and snugly on the
upper cook surface. Rotate the release material sheet
on an every other day basis.
Timer Button
Used to start and stop the cook timer.
071102
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Models QS12 & QS24
Temperature Controls
Operating Screen and Controls
The Model QS12 is equipped with one temperature
control and the Model QS24 is equipped with two
individual temperature controls. They control both the
upper and the lower temperatures. The lower cook
surface temperatures can be set manually from 150_
- 400_F (65_ - 204_C). The upper cook surface
temperatures can be set manually from 150_ - 425_F
(65_ - 219_C). The left and right sides (zones) of the
Model QS24 grill operate independently.
The VERSION SCREEN is viewed when a grill is
powered for normal operation. It indicates the version
of software the microprocessor is using.
VER 1.01B
Control Board
Note: If the grill is not equipped with the upper cook
surface option, the words “NO PLTN” will appear on
the display for two seconds before the version screen
appears.
This unit is equipped with a microprocessor control,
programmable by the operator.
Keypad and Display
The MEMORY INITIALIZATION SCREEN appears if
the grill has never been used or in the rare event that
set-up parameter memory has been lost.
Located on the front panel, beneath each cook zone,
is an alpha-numeric LED display and a group of keys
used for operating, programming, and servicing the
grill and its microprocessor control.
The keys are illustrated with icons, descriptive of their
functions, and referred to in these instructions as
follows:
MEM INIT
When this screen appears on the display, the
parameters previously programmed by the operator
will revert back to the factory default values. Pressing
the MENU key will advance the display to the
VERSION screen.
= MENU
= TEMP
Factory defaults:
= UP ARROW
= DOWN ARROW
Upper 400_F
Lower 325_F
TM1
TM2
30
0
If set-up parameter memory is lost, programmed
names will revert back to the “ITEM” messages.
The display is a visual message center for the user,
operator (maintenance personnel or manager), and
the service technician.
After the VERSION SCREEN is displayed and a key
is pressed, the grill will enter the COOK mode of
operation.
15
Models QS12 & QS24
Important: To the Operator
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middle of the cook cycle. Timer two should then be
programmed for 15 seconds. Once the cook cycle
begins, a tone will sound 15 seconds after the first
timer starts, alerting the operator to season the
product. Press the timer key to stop the tone. The first
timer will continue to measure the full 30 second cook
cycle.
Cook Temperatures
Step 1
To set cook temperatures, press the up or down arrow
to select the item to be changed. Press and hold the
temperature key for five seconds. After releasing the
key, the message “SU1” and the current set
temperature will be displayed. (See example below.)
A tone will sound 5 seconds before the time elapses,
and will continue to sound until the timer key has been
pressed. (This timer can be adjusted from 0 -- 10
seconds.)
SU1 400 F
Note: The factory default settings are 30 seconds for
the first (cook cycle) timer, and 0 seconds for the
second (alert) timer. The timers can be set from 0 to
3,600 seconds. The second timer cannot be
programmed for a longer time setting than the first
timer.
(Set upper item 1)
Step 2
Use the arrow keys to adjust the desired cook
temperature setting for the upper cook surface.
Temperatures may be set for 150_F to 425_F (66_to
218_C).
To adjust the timers, press the up or down arrow to
select the item to be changed. Press and hold the time
key for five seconds. Release the key and the
message “TM1” will appear next to the current time
setting. (See the example below.)
Step 3
Press the MENU key and the message “SL1” and the
current temperature will appear on the display. (See
example below.)
TM1 30
SL1 325 F
(Set lower item 1)
Step 1
Press the UP or DOWN arrows to adjust the time
setting for the total cook cycle.
Step 4
Use the arrow keys to adjust the desired cook
temperatures for the lower cook surface. The range for
the lower cook surface temperatures is 150_F to
400_F (66_to 204_C).
Step 2
Once the desired cook time has been set, press the
MENU key and the message “TM2” will appear next to
the current time setting. (See the example below.)
Press the MENU key again to return to the selected
item display.
TM2 0
Cook Timers
Each item selection has two programmable cook
timers. The first timer is the cook cycle timer. This timer
measures the amount of time the product should be
cooked.
Step 3
Press the UP or DOWN arrows to adjust the time
setting for the alert timer (timer 2).
The second timer is an alert timer. This timer can be
set to alert the operator to add seasonings, to turn the
product, or to start warming buns for the cooked
product.
Step 4
Once the desired alert timer has been set, press the
MENU key to return to the selected item display.
Repeat this step for each item.
For example, item one has been programmed to cook
for 30 seconds. The operator wishes to add salt in the
080429
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Fault Screen
Maintenance Menu
The Maintenance Menu provides five screens to allow
managers and service technicians to monitor grill
performance.
If the grill experiences a system failure, a fault
message will appear on the display, and a tone will
sound.
To enter the Maintenance Menu while any item is
displayed, press and hold the MENU key for
approximately 5 seconds and release. The following
screen will appear on the display.
FLT HTUM
CODE 0000
An example of the FAULT SCREEN is illustrated in the
previous figure. The screen appears when the
controller has detected a fault in the system. The code
letters “FLT” is an abbreviation for “fault”. The next set
of code letters indicate the type of fault and the zone
affected. Following is a list of possible codes that may
appear on the screen:
Press TIME until the first digit is “5”.
Example: CODE 5000.
Press TEMP until the next digit is “3”.
Example: CODE 5300.
Press the UP Arrow until the next digit is “7”.
Example: CODE 5370.
Press the DOWN Arrow until the last digit is “6”.
Example: CODE 5376.
HTUF High Temperature Upper Front zone exceeded
HTUM High Temperature Upper Mid zone exceeded
HTUR High Temperature Upper Rear zone exceeded
HTLF High Temperature Lower Front zone exceeded
HTLM High Temperature Lower Mid zone exceeded
HTLR High Temperature Lower Rear zone exceeded
TCUF Upper Front thermocouple fault
Press the MENU key to accept the access code and
the following screen will appear:
CALIBRAT
Note: If an incorrect code is entered, the display will
return to the cook screens.
TCUM Upper Mid thermocouple fault
Step 1
Press the MENU key to enter the calibrate mode and
the following message will appear on the screen.
TCUR Upper Rear thermocouple fault
TCLF Lower Front thermocouple fault
TCLM Lower Mid thermocouple fault
U F X X X F
TCLR Lower Rear thermocouple fault
The user must press the MENU and TEMP keys to
acknowledge the fault. The fault description and item
name will appear alternately on the display. The zone
that has the fault will shut down while the rest of the grill
will be operational. (Refer to the Fault Screen
information in the Service Manual, Controls and
Systems Section.)
There are three lower heating elements in each cook
zone and three heating elements in the upper cook
surface (if applicable). The calibrating screens allow
calibration of each independent heating element.
Calibrating verifies proper temperatures of heating
elements.
17
Models QS12 & QS24
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Note: A calibrated pyrometer must be used for
Step 1
calibration.
Press the MENU key to display the current
temperature scale:
Note: Calibration is allowed only when the item1
temperatures are within 50_ F (28_ C) of the set point.
Step 2
Place the pyrometer disc on the upper front heating
element of the grill. Using the arrow keys, enter the
temperature reflected on the pyrometer for the upper,
front heating element.
SCALE F or C
Note: The indicating lights should be lit when
calibration adjustments are made.
Step 2
If Fahrenheit is the desired temperature scale, press
the MENU key while SCALE F is displayed. If Celsius
is desired, press the UP arrow to display SCALE C.
Step 3
Press the MENU key to accept the scale and return to
the SCALE message.
Step 4
If desired, the names of specific products can be
programmed to appear on the display instead of ITEM
numbers. While at the SCALE message display, press
the UP arrow to display the NAMES message.
Figure 16
Step 3
Press the MENU key to display the calibration screen
for the upper middle heating element. Place the
pyrometer on the upper middle heating element. Using
the arrow keys, enter the temperature reflected on the
pyrometer for the middle of the upper heating element.
NAMES
Step 4
Repeat this procedure for the remaining upper rear,
and lower heating elements. When the last zone has
been calibrated, press the MENU key to return to the
CALIBRAT screen.
Step 5
While at the NAMES message display, press the
MENU key and the message “NAME1” will appear on
the display. This message indicates that the operator
can program a specific product name to appear for the
first item on the menu.
Step 5
Press the UP arrow to display the “SCALE” message.
SCALE
NAME1
Note: The CALIBRAT screen is the base
maintenance screen. All other maintenance
functions are accessible through the CALIBRAT
screen.
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Step 6
Step 9
Press the MENU key again, and the message “ITM1”
will appear on the display. The letter “I” will be flashing
above the cursor.
Use the UP arrow key to display the message
“NAME2.”
Repeat Steps 6-9 until all desired item names have
been entered.
ITM1
Step 10
After entering the desired characters in the NAMES
screens, the control will return to “NAME1”.
Step 7
Press the DOWN arrow to display “NAMES”.
Using the UP and DOWN arrow keys, enter the
desired letter (A - Z) or number (0 - 9) ( -- _ ). Once the
character letter is entered, press the MENU key to
move the cursor to the next position. Up to four
characters may be entered.
Step 11
Press the UP arrow to display “LANGUAGE”, and
press the MENU key to display “ENGLISH”.
Press the MENU key to return to the “LANGUAGE”
display.
POM1
Step 12
Press the UP arrow to display “MONITOR”.
Press the MENU key to display “UF XXX F” to monitor
the upper front temperature.
Step 13
Continue to press the UP arrow to monitor the
remaining five zones.
PORK
Step 14
Press the UP arrow to display “CANCEL”, and press
the MENU key to display “MONITOR”.
Step 8
After the last character has been entered, press the
MENU key to return to the message “NAME1”.
Press the MENU and TEMP keys at the same time to
return to the main cook screen.
19
Models QS12 & QS24
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Maintenance Menu Flowchart
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Models QS12 & QS24
Section 6
Operating Procedures
The Model QS12 has one, 12” (305 mm) lower cook
surface and the option of an 11” (279 mm) upper cook
surface. The Model QS24 has two, 12” (305 mm) lower
cook surfaces and the option of one 11” (279 mm)
upper cook surface or two 11” (279 mm) upper cook
surfaces. The QS24 is also available with a grooved
lower cook surface for product sear. The two-sided
cooking concept ensures quick, even cooking of both
sides of products placed on the lower surface.
Step 2
Starting with the spring side, slide the straight end of
the release material rod through the front spring,
continue through the hemmed end of the release
sheet, and through the rear spring.
We begin our instructions with the opening
procedures, assuming product set-up procedures
(outlined in the “Important to the Operator” section of
this manual) are complete.
Opening Procedures
Before operating the grill, a release material sheet
must be installed on the upper cook surface.
Figure 18
CAUTION: Make sure the grill is cool
before attempting to install or remove release
material.
Step 3
Insert the second rod through the opposite hemmed
side of the release material sheet. Grasp both ends of
the rod, pull the release material up and around the
non-spring side of the upper cook surface and attach
the rod ends to the retaining clips. Turn the rods so that
the hooked end is facing downward.
Perform the following steps for installing release
material:
Step 1
Lay the release material sheet on the lower plate and
carefully lower the upper cook surface.
Figure 17
Figure 19
21
Models QS12 & QS24
Operating Procedures
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Step 4
Note: It is not necessary to replace the release
material sheet if small pinholes develop.
Raise the upper cook surface and assure that the
release material sheet fits evenly and snugly on the
upper cook surface. Rotate the release material sheet
on an every other day basis.
Figure 20
22
Operating Procedures
Models QS12 & QS24
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CAUTION: Release material sheets must be
replaced if:
Step 4
Allow the grill to heat for approximately 15 minutes or
until all indicating lights are no longer illuminated.
S
S
Release material is torn.
Release material substance is worn from the
release material sheet.
DO NOT begin cooking until the grill has reached set
temperature. If the grill is not at cook temperature, the
display will alternate between the item number and the
words, “TOO COOL”. If the grill is too hot to cook the
selected product, the display will alternate betweenthe
item number and the words “TOO HOT”. When the
words “TOO COOL” or “TOO HOT” stop appearing on
the display, and all indicator lights have cycled off, the
grill is ready to cook product.
S
Product sticks to the release material.
Cooking Procedures
Step 1
Make sure the release material is installed.
Step 2
Step 5
Place the power switches in the ON position. The
screen will scroll through information messages and
then advance to the first cook screen.
To adjust the gap between the upper cook surface and
lower cook surface, loosen the “T” handle and slide the
gap adjusting bar to the right for a smaller gap or to the
left for a larger gap.
Figure 21
Figure 23
Note: If there is no upper cook surface, the words
“NO CLAM” will appear on the screen prior to the
software version number.
Step 6
While the upper cook surface is in the raised position,
place the product on the lower cook surface. Lower the
upper cook surface, and press the TIME key. A tone
will sound for two seconds, alerting the operator that
the cook cycle has been initiated.
Step 3
Press the UP arrow until the desired item number
appears on the display.
14293
EXIT
TIME
UF
TEMP
MENU
UP
DOWN
UM
UR
LR
LM
LF
I
0
M
A
N
U
F
A
C
T
U
R
E
D
B
N
Y
T
H
I
E
T
A
Y
L
S
O
R
.
C
O
M
R
O
C
K
T
O
,
I
L
L
N
O
I
S
U
.
.
A
Figure 22
Figure 24
23
Models QS12 & QS24
Operating Procedures
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Cleaning Between Product Runs
After each run of product, the grill must be cleaned to
CAUTION: The grill is hot. To prevent
personal injury, always use the handle to lowerthe
upper cook surface.
ensure proper cooking.
Step 1
Using a grill scraper, scrape residue from the lower
cook surface (scrape from front to back only).
Step 7
If the timer is programmed, press the large red TIMER
button. A tone will sound for two seconds, alerting the
operator that the COOK cycle has been initiated. The
timer will count down in seconds. When five seconds
are left in the cook time, a tone will sound to alert the
operator that product is ready for serving. Raise the
upper cook surface. (If a second timer is entered,
subtract that amount from the total time and a tone will
sound. Press the large red TIMER button to stop the
tone and the control will continue to count down.)
Figure 26
14294
Step 2
Use a rubber wiper squeegee to clean release material
on the upper cook surface. Hold the handle at a slight
upward angle with wiper end facing downward. Wipe
the material using a downward motion. DO NOT use
extreme pressure or force. Improper procedures will
tear or crease the release material.
EXIT
TIME
UF
TEMP
MENU
UP
DOWN
UM
UR
LR
LM
LF
I
0
M
A
N
U
F
A
C
T
U
R
E
D
B
N
Y
Y
L
S
O
R
.
C
O
M
P
A
N
Y
R
O
C
K
T
O
,
I
L
.
.
A
Figure 25
To cancel the tone, press the large red TIMER button.
Figure 27
Step 8
Carefully remove product with a safe cooking utensil
in the same order the product placed on the grill.
Note: DO NOT use a scraper, sharp utensils, or
abrasives for cleaning the upper cook surface.
071102
24
Operating Procedures
Models QS12 & QS24
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Step 3
Using the rubber wiper squeegee, push the grease to
the rear of the lower surface into the grease trough. DO
NOT use the grill scraper for this step.
Step 4
When necessary, use a grill cloth to clean the back
splash shield and the bullnose areas.
Step 5
Repeat Steps 1 through 4 for other side of the grill
(QS24 only).
Note: Whenever the grill is idle and product is not
being cooked, keep the upper cook surface in the
raised position.
Figure 29
Step 5
When necessary, use the trough scraper to clean the
rear grease trough. If a buildup of carbon is starting in
the grease chute, use the hook end of the trough
scraper to push the carbon down into the grease tray.
Periodically, check the grease drawer for excess
grease and empty it as needed.
Carefully remove the grease tray partition. Take it to
the sink for cleaning.
Figure 30
Note: For installation of the grease tray partition,
carefully reverse the above steps.
Figure 28
It is highly recommended that the gap
slides and the gap slide retainers be
removed at least weekly for cleaning these
parts and the cook surface shroud behind
these parts.
These parts are easily removed by
removing the locating pins and holding
both parts, because they are not attached
together, and pulling them from the cook
surface.
Cleaning the Grease Tray Partition
Occasionally, the grease tray partition must be
cleaned.
Step 1
Place the power switch in the OFF position.
Step 2
Carefully unplug the unit from the wall receptacle.
Take the gap slides to the sink for
cleaning. (Be sure to re-install the gap
slides as they were removed, i.e., “F”
front.) See Weekly Cleaning Procedures
on page 28.
Step 3
Remove the grease tray.
Step 4
Remove the four screws that secure the grease tray
partition.
090401
25
Models QS12 & QS24
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Step 7
Closing Procedures
Dampen the gap slide brush with an approved, full
strength cleaner/degreaser (i.e., Sizzler Grill Bun and
Toast Cleaner, a Kay Chemicalr product).
Step 1
Raise the upper cook surface to the “raised” position.
Step 8
Step 2
Clean the shroud by brushing between the platen
shroud and the gap slides.
Turn the power switches to the OFF position.
Figure 32
Figure 31
Step 9
Step 3
Repeat Steps 7 and 8 with warm water.
Wipe the release material sheet thoroughly while still
attached to the upper cook surface, using the rubber
wiper squeegee.
CAUTION: Protect eyes, lungs, and all
parts of the body from potential harm when using
any chemical cleaner.
CAUTION: The upper cook surface and
release material sheets are very hot. To prevent
burn injuries, wear protective gloves and use
extreme care when performing this procedure.
Step 10
Starting from the top of the upper cook surface, spray
full strength cleaner/degreaser (i.e., Sizzler Grill Bun
and Toaster Cleaner, a Kay Chemicalr product.) from
6” (152 mm) away. (Use a cleaner that will not
damage aluminum.) Spray one ounce of cleaner over
each upper cook surface and two ounces on the lower
cook surface. Let the cleaner soak for 3 -- 5 minutes.
Step 4
Remove the release material sheet from the upper
cook surface by pulling the release rods from the
release material sheet. Temporarily place the release
material sheet on a clean, flat surface for further
cleaning. DO NOT fold or crease the material or lay it
on sharp objects.
Note: One ounce of cleaner equals approximately
thirty squirts.
Step 11
Starting from the top of the upper cook surface and the
rear of the lower cook surface, rinse both surfaces with
a mist of water from a spray bottle.
Step 5
Take the release material rods to the sink for cleaning.
Step 6
Clean the upper cook surface(s) with the special
rubber squeegee.
CAUTION: Use care not to spray water or
cleaner/degreaser on any part of the grill, other
than the cook surfaces. Improper procedures will
cause permanent electrical and mechanical
damage to internal parts.
Note: DO NOT use metal scrapers, abrasive pads,
screens or wire brushes to clean the upper cook
surface.
26
Operating Procedures
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IMPORTANT: Do not use a jet of water to
clean or rinse the grill.
CAUTION:
S
S
S
Never use cold water or ice to cool the
upper cook surface or lower grill plate.
Step 12
Use the rubber wiper squeegee to remove excess
liquid from the upper and lower surfaces.
Never use grill screens on the upper cook
surface or lower grill plate.
IMPORTANT! Do not scrape the upper surface
with metal utensils. It is aluminum and will scratch
very easily.
Never use any other abrasives or cleaners
other than approved food service cleaners
and degreasers.
Step 13
Repeat Steps 10 and 11 if necessary, but apply cleaner
only to soiled areas.
S
S
Never spray excessive amounts of water on
the grill.
Step 14
Remove any small carbon spots with the rubber
squeegee.
Never pour or spray liquid of any type on
the top of the upper cook surface.
Step 15
Using a damp cloth, wipe down all exterior stainless
steel of the upper cook surface (especially behind the
rear of the upper cook surface, next to arm assembly).
Step 21
Place release material sheet(s) on the warm lower grill
plate and thoroughly wipe down both sides with a
clean, damp grill cloth.
Note: Grills should be removed from cooking alcoves
in order to clean the rear section of the upper cook
surface.
Step 16
CAUTION:
Clean lower grill by pouring warm water carefully on
the surface while brushing with sturdy brush.
S
S
Never attempt to clean release material
sheets on a cold surface.
CAUTION: Wear rubber gloves to avoid
hot steam.
Never use a hot hose for cleaning release
material, or soak release material sheets in
liquid.
Step 17
Continue to add water and brush the surface until the
grill is cool enough to squeegee dry.
S
S
Never fold, crease or touch release material
sheets with sharp objects.
Step 18
Wipe the cook surface(s) twice with a clean, damp
towel.
Never allow the grill scraper or abrasive
cleaning materials to come in contact with
release material sheets.
Step 19
Wipe all areas of the grill with a clean, damp towel.
Step 20
Step 22
Wipe all exterior stainless steel panels around the
entire grill.
Apply a light coat of shortening to the entire lower grill
plate.
27
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Step 3
Weekly Cleaning Procedures
Remove both sets of the Gap Slide Retainers and Gap
Slides. Take them to the sink for washing, rinsing and
sanitizing. Wipe dry with a clean, sanitized towel.
Step 1
Loosen, but do not remove the four locating pins that
attach both sets of Gap Slide Retainers. One set is
located at the front and one set is located at the rear
of the upper platen.
Step 4
Re-install the Gap Slide Retainers and the Gap Slides
in their original locations.
Step 2
Note: The front Gap Slide set will be marked with an
( F ) to designate the front location. The rear set will not
be marked.
Lift the upper platen to the raised position. Remove
the four locating pins on both ends of the platen.
090401
28
Operating Procedures
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Section 7
Troubleshooting Guide
PROBLEM
PROBABLE CAUSE
REMEDY
1. Grill will not heat.
a. Power cord is not connected.
b. Circuit breaker is tripped.
a. Check power connection.
b. Reset the circuit breaker.
c. Power switch is in the OFF
position.
c. Place the power switch in the
ON position.
d. Power switch is faulty.
d. Contact a service technician.
e. Contact a service technician
a. Check temperature setting.
e. Faulty relay or relay board.
a. Control is not set correctly.
2. One heat zone will not heat.
(Indicator light is not on,
display flashing “TOO COOL”.)
b. Faulty relay or relay board
c. Unit displays a fault.
b. Contact a service technician.
c. Clear the fault. If action is
ineffective, contact a service
technician.
d. Faulty thermocouple.
a. Heater is faulty.
d. Contact a service technician.
a. Contact a service technician.
3. One heat zone will not heat.
(Indicator light is on, display
flashing “TOO COOL”.)
b. Thermocouple is faulty.
c. Thermo overload is faulty.
d. Relay or relay board is faulty.
e. Unit displays a fault.
b. Contact a service technician.
c. Contact a service technician.
d. Contact a service technician.
e. Clear the fault. If action is
ineffective, contact a service
technician.
4. One heat zone is overheating.
(Display is flashing “TOO
HOT”.)
a. Thermocouple is faulty.
a. Contact a service technician.
b. Relay or relay board is faulty.
c. Unit displays a fault.
b. Contact a service technician
c. Clear the fault. If action is
ineffective, contact a service
technician.
5. Upper cook surface will not
stay in the raised position.
a. Defective gas filled cylinder(s).
a. Contact a service technician.
29
Models QS12 & QS24
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PROBLEM
PROBABLE CAUSE
REMEDY
6. Product is under-cooked,
overcooked, or cooking
unevenly.
a. Release material sheet is
worn.
a. Replace the release material
sheet.
b. Incorrect cooking time.
c. Incorrect temperature setting.
d. Incorrect gap setting.
b. Adjust cook time accordingly.
c. Adjust temperature setting.
d. Adjust gap.
e. Heat zone not heating.
e. Contact service technician.
f. Upper cook surface has carbon
build-up.
f. Closing procedures must be
followed to remove carbon
build-up.
g. Incorrect temperature
calibration.
g. Calibrate the grill accordingly.
h. Cook surfaces are not parallel.
h. Call a service technician to
level the grill or refer to leveling
procedure in front of manual.
i. Incorrect item selected.
i. Select proper item.
7. Control is displaying fault.
a. Refer to “fault screens”,
page 17.
a. Clear the fault. If action is
ineffective, contact service
technician.
8. Grease drips from under the
grease drawer.
a. Grease tray is full.
a. Empty the grease tray.
9. The grease drawer will not
close.
a. Product has built up in back of
grease partition.
a. Refer to “Cleaning the Grease
Tray Partition” instructions.
30
Troubleshooting Guide
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Section 8
Warranty Explanation
Parts
Labor
The Taylor warranty is valid only if the required service
work is performed by an authorized Taylor technician.
Class 103 Parts
The warranty for new equipment is one year, with a
replacement parts warranty of three months.
For more details, see the warranty/checkout card.
Contact your local Taylor Distributor regarding
Extended Service Contract options.
Class 000 Parts
Wear items -- no warranty.
Class 212 Parts
The warranty for new equipment parts is two years,
with a replacement parts warranty of 12 months. This
includes the microprocessor control, relays, and the
upper cook surface (aluminum casting and shroud).
31
Models QS12 & QS24
Warranty Explanation
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Section 9
Parts List
+ Available Separately
Parts List
Models QS12 & QS24
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+ Available Separately
Models QS12 & QS24
Parts List
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+ Available Separately
Parts List
Models QS12 & QS24
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+ Available Separately
Models QS12 & QS24
Parts List
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+ Available Separately
Parts List
Models QS12 & QS24
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+ Available Separately
Models QS12 & QS24
Parts List
37
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+ Available Separately
Parts List
Models QS12 & QS24
38
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QS12/24
074063--22
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QS12/24
074063--23
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QS12/24
074063--75
Rev. 4/01
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QS24
078807--23
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QS24
079691--77
J710000 -- J9050000
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