PHOTO PRINTER
User’s Guide
V1
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Table of Contents
Printer Driver Functions (Macintosh) ............................................................41
Description of Print Settings ........................................................................42
BJ Print Monitor ...........................................................................................59
Cancelling a Print Job .................................................................................61
Using the Printer with a Network .................................................................62
Uninstalling Printer Drivers ..........................................................................66
Routine Maintenance ....................................................................................67
When to Replace Ink Tank and Maintain Printhead ....................................68
Replacing an Ink Tank .................................................................................69
Printing the Nozzle Check Pattern ..............................................................74
Printhead Cleaning ......................................................................................78
Printhead Deep Cleaning ............................................................................81
Cleaning the Printer .....................................................................................83
Transporting the Printer ...............................................................................85
Printing Media ...............................................................................................89
Compatible Media Types .............................................................................90
Envelopes ....................................................................................................92
High Resolution Paper ................................................................................96
Glossy Photo Paper ....................................................................................98
High Gloss Photo Film ...............................................................................100
Glossy Photo Cards ..................................................................................102
Photo Paper Pro ........................................................................................104
Photo Paper Pro (Borderless) ...................................................................107
Transparencies ..........................................................................................109
T-Shirt Transfers .......................................................................................111
Banner Paper ............................................................................................113
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Table of Contents
Troubleshooting ..........................................................................................116
Cannot Install the Printer Driver ................................................................117
Print Quality is Poor or Contains Errors ....................................................119
Printer Does Not Start or Stops During Print Jobs ....................................136
Paper Does Not Feed Properly or Paper Jams .........................................142
The POWER Lamp Flashes Orange .........................................................145
An Error Message is Displayed on the Screen ..........................................148
Problems Unique to Windows ...................................................................157
Problems Unique to the Macintosh ...........................................................162
Appendices .................................................................................................165
For Faster Printing ....................................................................................166
Specifications .............................................................................................169
Index ...........................................................................................................181
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Introduction
Introduction
Thank you for purchasing the Canon S820 Photo Printer. This User’s Guide provides
complete explanations of the features and functions of the printer.
This guide uses the following symbols to indicate important information. Always observe
these instructions.
Warning
➤ Instructions that, if ignored, could result in death or serious personal injury
caused by incorrect operation of the equipment.
Must be observed for safe operation.
Caution
➤ Instructions that, if ignored, could result in personal injury or material
damage caused by incorrect operation of the equipment.
Must be observed for safe operation.
Important
➤ Prohibited actions that, inadvertently performed, could result in equipment
damage, faults or impaired product quality.
Must be avoided for correct operation.
Windows
Information for Windows users only.
Macintosh
Information for Macintosh (USB users only).
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How to Use This Manual
How to Use This Manual
To view this User’s Guide, we recommend that you use Acrobat Reader 3.0 or later. The
screens shown below are for Acrobat Reader 4.0. Please note that screens displayed by
Acrobat Reader 3.0 or 5.0 are slightly different.
Displays the previous page.
Use this button to enlarge the viewing
screen. Select this button in the tool bar
and click within the screen.
Displays the next page.
Returns to the page
you were viewing
previously.
Click to jump straight to
this page.
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How to Use This Manual
Use this button to
search for a word.
Displays the table of contents.
Click the heading to jump to the topic.
Click the " " symbol to see the headings for each chapter.
Click the " " symbol to close the headings.
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Safety Precautions
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you
use the printer safely. Do not attempt to use the printer in any way not described in this
manual.
Warning
➤ You may cause an electric shock/fire or damage the printer if you ignore
any of these safety precautions.
■ Choosing a location
Do not place the printer close to flammable solvents, such as alcohol or thinners.
■ Power supply
Never attempt to plug in or unplug the printer from the power supply when your hands
are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist the
power cord. Do not place heavy objects on the power cord.
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Safety Precautions
Never plug the printer into a power socket (extension cord, double
adapter, etc.) that powers multiple devices.
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately
unplug the printer at the power supply and call the Canon Customer Care Center.
Periodically, unplug the printer and use a dry cloth to wipe off any dust or dirt collected
on the plug and the power outlet. If the printer is placed at a location exposed to a lot of
dust, smoke, or high humidity, the dust that collects on the plug absorbs moisture and
may cause insulation failure and fire.
■ Cleaning the printer
Use a damp cloth to clean the printer. Never use flammable
solvents, such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical components inside the printer,
it could cause a fire or electric shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the printer.
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Safety Precautions
■ Maintaining the printer
Do not attempt to disassemble or modify the printer. There are no user serviceable parts
inside the printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not described in
this guide.
■ Working around the printer
Do not use inflammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components inside
the printer.
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Safety Precautions
Caution
➤ You may cause injury or damage the printer if you ignore any of these
safety precautions.
■ Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight,
outdoors, or close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient temperature range
of 41°F to 95°F (5°C to 35°C) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Ensure that the area around the power outlet is kept clear at all times
so you can easily unplug the power cord if necessary.
When moving the printer, carry the printer at both ends.
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Safety Precautions
■ Power supply
Never remove the plug by pulling on the cord.
Do not use a powerstrip.
Never use a power supply voltage other than that supplied in the country of purchase.
The correct power supply voltages and frequencies are as follows:
USA/Canada: AC 120V, 60Hz
Europe: AC 230V ± 10%, 50Hz
Australia: AC 240V, 50Hz
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Safety Precautions
■ Working around the printer
Never put your hands or fingers in the printer while it is printing.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable
solvents (alcohol, thinners. etc.) on top of the printer.
If any foreign object (metal or liquid) falls into the printer, unplug the power cord and call
the Canon Customer Care Center.
■ Printheads and ink tanks
For safety reasons store printheads and ink tanks out of the reach of small children.
If a child ingests any ink, consult a doctor immediately.
Do not shake printheads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on a printhead after printing.
The metal parts may be very hot and could cause burns.
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Printer Parts and Their Functions
Front View
Operation Panel
For details, refer to
"Operation Panel."
Paper Guide
When loading paper, ensure
that the left edge just
touches this guide.
To move the paper guide,
pinch the knob and slide in
the appropriate direction.
Paper Rest
Sheet Feeder
Load paper here.
Paper feeds
automatically, one sheet
at a time.
Paper Output Tray
Front Cover
Open to replace the
ink tanks or remove
jammed paper.
Front View
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Printer Parts and Their Functions
Inside the Printer
Paper Thickness Lever
Adjusts the gap between the printhead and the surface of the printing paper.
Printhead Holder
Install the printhead here.
Printhead Lock Lever
Locks the printhead into the holder.
Once the printhead is installed, do not touch this lever.
Inside the Printer
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Printer Parts and Their Functions
Operation Panel
RESUME/CANCEL Button
Press to resume printing once an error has
been cleared.The printer will then initialize
ready for printing.
Also, to cancel printing in progress, press
this button.
POWER Button
Press to turn the printer
on or off.
POWER Lamp
Off: The printer is turned off.
Green: The printer is ready to print.
Flashing green: The printer is preparing to print, or is currently printing.
Flashing orange: An error has occurred and the printer is not ready to print.
Flashing orange and green alternately: An error has occurred that may require a call to
the Canon Customer Care Center.
Operation Panel
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Printer Driver Functions (Windows)
Printer Driver Functions (Windows)
• Opening the Printer Properties Dialog Box
• Printer Properties Dialog Box Description
• BJ Status Monitor Functions
• Cancelling a Print Job
• Uninstalling Printer Drivers
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Printer Driver Functions (Windows)
Opening the Printer Properties Dialog Box
The Printer Properties dialog box can be opened from either within an application, or
directly from the Windows Start menu.
■ Opening the Printer Properties dialog box from an application
This method is generally used to specify printer settings just before printing.
The operations may vary slightly depending on the application. This section describes
only the general procedure for opening the Printer Properties dialog box.
1
In an application, select the command to print a document.
The Print dialog box can usually be opened by selecting Print from the
File menu.
2
Ensure that Canon S820 is selected in the Name field. Then click the
Properties button.
The Printer Properties dialog box opens.
Note
➤ Depending on the application, the command and menu names may differ,
and there may be more steps involved in opening the Printer Properties
dialog box. For further details, see the user's manual for the application.
Opening the Printer Properties Dialog Box
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Printer Driver Functions (Windows)
■ Opening the Printer Properties dialog box directly from the Start menu
This method is used for maintenance operations, such as printhead cleaning, or to
specify printer settings common to all application programs.
When the Printer Properties dialog box is opened from the Start menu, the Windows
operating system adds several tabs, including the Details tab. These do not appear
when the Printer Properties dialog box is opened from within an application.
For further information about these additional tabs, refer to your Windows
documentation.
1
Click the Start button, then select Settings, Printers.
For Windows XP, click Start and select Control Panel - Printers and
Other Hardware - Printers and Faxes.
2
3
Select the Canon S820 icon.
Open the File menu and select:
• Windows Me/Windows 98 ➔ Properties
• Windows XP/Windows 2000 ➔ Printing Preferences...
The Printer Properties dialog box opens.
Opening the Printer Properties Dialog Box
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Printer Driver Functions (Windows)
Printer Properties Dialog Box Description
• Main Tab
• Page Setup Tab
• Stamp/Background
Tab
• Effects Tab
• Profiles Tab
Note
➤ The screens in this section refer to Windows Me/Windows 98 operation.
The equivalent screens for Windows XP and Windows 2000 may look
slightly different.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
Main Tab
(1)
(2)
(6)
(3)
(4)
(5)
(1) Media Type
Ensure that this setting matches the type of media loaded in the printer.
(2) Print Quality
Select the print quality you require from among the different options. To select custom
Print quality, select Custom and click the Set... button.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
(3) Color Adjustment
Select the method of color adjustment. To make detailed color adjustments, select
Manual, then click the Set... button.
(4) Grayscale Printing
Select to print a grayscale version of a color document.
(5) Print Advisor...
Click to start the Print Advisor.
The Print Advisor simplifies configuration of the printer driver. By having the user
answer a series of questions, the Printer Advisor automatically configures the printer
driver settings.
(6) Preview Area
Before printing, verify that settings, such as the lever position, are correct.
Note
➤ To see a description of any item in the Printer Properties dialog box, click
the ? mark then click the desired item. To see a description of operating
procedures, click the Help button. If the button does not appear when using
Windows XP or Windows 2000, click the Start button then select
Programs - Canon S820 - Guide.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
Page Setup Tab
(1)
(2)
(3)
(9)
(4)
(5)
(6)
(7)
(8)
(1) Page Size
Ensure that the correct paper size is selected.
(2) Orientation
Select landscape or portrait printing and ensure that it is the same orientation used in
the application.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
(3) Printing Type
Select the printing method from among the following.
Normal-size Printing The document is printed according to the original
dimensions. This setting is usually selected by default.
Fit-to-Page Printing The document is automatically resized to fit the paper size.
When using this function, ensure that you have correctly
specified the Page Size and the Printer Paper Size.
Scaled Printing
The document is resized when printed. When this is
selected, you can specify the Printer Paper Size and
Scaling.
Page Layout Printing Pages are reduced and printed so that 2 to 16 document
pages fit on each printed page.
Booklet Printing
The multiple-page document is printed so that two pages of
the document fit on each printed page.The print order is set
automatically. After the document is printed, you can create
a booklet by folding and saddle-stitching the document.
This enlarges and splits the print image across several
sheets of paper. The printed sheets can then be assembled
to make a large poster.
Poster Printing
Banner Printing
Select this when printing on banner paper.
(4) Borderless Printing
The image is printed on the entire paper surface, so that no margins are left on the
four sides of the paper.
The media types available for Borderless Printing are Photo Paper Pro and
Glossy Photo Paper.
For all other media types, the print quality may decrease.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
(5) Amount of Extension
When you select Borderless Printing, the sections that extend beyond the paper are
not printed because the image is enlarged to a size slightly larger than the paper size.
You can use the Amount of Extension slide bar to adjust how much the image
extends beyond the paper.
It is recommended that you normally set the slide bar to the right end.
If you move the slide bar to the left to reduce the extension amount, a border may
appear.
(6) Duplex Printing
The document is printed on both sides of the paper. After printing one side, turn the
ejected page over, and print on the other side.
(7) Reverse Order
When selected, the document starts printing with the last page.
(8) Collate
Select to print multiple copies of the document one copy at a time.
(9) Preview Area
Verify the overall layout, stamps, background, etc., to be applied to the print job.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
Stamp/Background Tab
(1)
(4)
(2)
(3)
(5)
(7)
(6)
(8)
(1) Stamp
Select the check box and choose the stamp.
(2) Place stamp over text
When selected, the stamp is printed over the print data.
(3) Stamp first page only
Prints the stamp only on the first page.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
(4) Define Stamp...
This allows you to create new stamps, or modify details of a selected stamp.
(5) Background
Select the check box and choose the background image you wish to use.
(6) Background first page only
Prints the background image only on the first page.
(7) Select Background...
This allows you to register a new background, or to display details of the background
you have selected.
(8) Preview Area
Shows how the stamp will appear on the printed page.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
Effects Tab
(1)
(2)
(3)
(6)
(4)
(5)
(1) Simulate Illustration
Select the check box to manipulate color image data to produce illustration effects.
Adjust the brightness of the image with the Contrast slide bar.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
(2) Monochrome Effects
Prints a color image in a single color. Select the check box and choose a color or use
a custom color using Select Color.
(3) Vivid Photo
By using this function, you can reproduce breathtaking sceneries in which colors,
especially blues and greens, appear even more vibrant. A major feature of this
function is its ability to create vivid backgrounds of fields, trees, oceans, and sky, while
maintaining the natural skin tones of people that appear in the images.
(4) Image Optimizer
Improves the contours and jaggedness that occur when photographic or graphic
image data is enlarged within an application.
(5) Photo Optimizer PRO
Optimizes the color of images taken from a digital camera or scanner. It is especially
effective for images affected by color imbalance and over- or under-exposure.
When printing several images on one page, optimization is usually applied to each
image according to its requirements. However, if the image data has been
manipulated using cut and paste, rotation or other such operations, group optimization
of all images on the one page is recommended. In such cases, select the Apply
Throughout Page check box.
(6) Preview Area
Shows how the image will appear when printed.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
Profiles Tab
(2)
(3)
(1)
(4)
(6)
(5)
(1) Printing Profiles
This list displays the printing settings currently registered in the Profiles tab.
The Current Settings profile contains the settings currently specified in the Main,
Page Setup and Effects tabs. The Default Settings profile contains the factory
default settings.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
(2) Details
Displays all the printer settings selected in Printing Profiles.
(3) Description
Displays a description of the printer settings selected in Printing Profiles.You can
enter the description when saving the printer settings.
(4) Add to Profiles...
Click to save the settings currently specified in the Main, Page Setup and Effects
tabs. Select Current Settings in the Printing Profiles list then click this button. The
Add to Profiles dialog box appears.
(5) Retrieve from Profiles
Click to activate registered printer settings.The contents of the Main, Page Setup and
Effects tabs are changed by selecting the printer settings in Printing Profiles and
then clicking this button.
This button is disabled when Current Settings is selected.
(6) Delete
Click to delete unwanted printer settings. Select the unwanted item in the Printing
Profiles list and click the Delete button.
Current Settings and Default Settings cannot be deleted.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
Maintenance Tab
(1)
(2)
(3)
(5)
(6)
(7)
(4)
(8)
(1) Cleaning
Click to start printhead cleaning.
(2) Deep Cleaning
Click to start printhead deep cleaning.
Use this function only if Cleaning has not improved the print quality.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
(3) Printhead Alignment
Aligns the printhead. For details on printhead alignment, refer to the Quick Start Guide.
(4) Nozzle Check
Prints the nozzle check pattern to ensure that the printhead nozzles are ejecting ink
normally. For details, refer to “Examining the Nozzle Check Pattern.”
(5) Power Off
Click to turn the printer off.
(6) Custom Settings
Click to modify the printer mode. Change the settings in the Custom Setting dialog
box and click Send to change printer mode.
(7) Quiet Mode
Reduces the printing noise. However, the effect may be small, depending on the print
quality setting.
If you use Quiet Mode, the print speed may become slower than normal.
(8) Start Status Monitor...
Click to start the BJ Status Monitor, where you can check the printer status and the
progress of printing jobs.
Printer Properties Dialog Box Description
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Printer Driver Functions (Windows)
BJ Status Monitor Functions
The BJ Status Monitor allows you to check the status of the printer.
If an error occurs, the BJ Status Monitor indicates the nature of the error and suggests an
appropriate solution. It also checks the ink tanks and displays a warning message when the
ink is low.
■ Launching the BJ Status Monitor
The BJ Status Monitor launches automatically when data is sent to the printer. When
launched, the BJ Status Monitor appears as an icon on the Task Bar.
1
Click the Canon BJ Status Monitor icon on the Task Bar.
The BJ Status Monitor appears.
BJ Status Monitor Functions
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Printer Driver Functions (Windows)
Note
➤ To open the BJ Status Monitor when the printer is not printing, click the
Maintenance tab in the Printer Properties dialog box and click the Start
Status Monitor button.
BJ Status Monitor Functions
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Printer Driver Functions (Windows)
■ When errors occur or ink runs low
The BJ Status Monitor is automatically displayed when an error occurs (e.g., if the printer
runs out of paper or ink is low).
In such cases, take the appropriate action as described in the Printer Status tab.
In Windows Me or Windows 98, click the Guide tab and follow the instructions on screen.
When paper has run out:
When the ink level is low:
Note
➤ For details on the BJ Status Monitor, select the Help menu and click on the
topic of interest.
BJ Status Monitor Functions
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Printer Driver Functions (Windows)
Cancelling a Print Job
To cancel the current print job, first open the BJ Status Monitor.
1
2
Click the Canon BJ Status Monitor icon on the Task Bar.
Click Cancel Printing.
Note
➤ If Cancel Printing is grayed out, press the printer's RESUME/CANCEL
button to terminate the print job.
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39
Printer Driver Functions (Windows)
Uninstalling Printer Drivers
Use the Uninstaller to delete any unwanted printer drivers. This allows you to delete all the
files associated with the printer driver at the same time.
1
Click the Start button and select Programs, Canon S820, Uninstall.
Note
➤ For Windows XP, click the Start button and select All Programs, Canon
S820, Uninstall.
2
3
ClickYes when the confirmation message appears.
When all the files have been deleted, click OK.
The deletion of the printer driver is complete.
If a message prompts you to restart your computer, click OK to restart your computer.
Note
➤ In Windows Me or Windows 98, you can also start the Uninstaller by
double-clicking on Uninstall in the Canon S820 folder on the desktop.
Uninstalling Printer Drivers
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Printer Driver Functions (Macintosh)
Description of Print Settings
• Page Setup Dialog Box
• Printer Utility
Dialog Box
• Print Dialog Box
• Detailed Setting Dialog Box
• Options Dialog Box
• Register Settings
Dialog Box
Description of Print Settings
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Printer Driver Functions (Macintosh)
Page Setup Dialog Box
The Page Setup dialog box contains settings for the printed page, such as the size of the
print media, and resizing the printed image. To open the Page Setup dialog box, select
Page Setup from the File menu in an application.
(1)
(2)
(7)
(3)
(8)
(10)
(4)
(5)
(6)
(9)
(1) Paper Size
Select the size of the paper for the print job.To enter the size manually, select Custom
1 - Custom 3 and click Custom.
(2) Banner Printing
Select this check box when printing on banner paper.
Description of Print Settings
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Printer Driver Functions (Macintosh)
(3) Borderless Printing
The image is printed on the entire paper surface, so that no margins are left on the four
sides of the paper.
The media types available for Borderless Printing are Photo Paper Pro and
Glossy Photo Paper.
For all other media types, the print quality may decrease.
(4) Amount of Extension
When you select Borderless Printing, the sections that extend beyond the paper are
not printed because the image is enlarged to a size slightly larger than the paper size.
You can use the Amount of Extension slide bar to adjust how much the image
extends beyond the paper.
It is recommended that you normally set the slide bar to the right end.
If you move the slide bar to the left to reduce the extension amount, a border may
appear.
(5) Scale
Specify the scaling percentage to resize the document for printing.
(6) Orientation
Select landscape or portrait printing.
(7) Custom
To specify a custom paper size, click this button to open the Custom dialog box after
selecting Custom 1 to Custom 3 in the Paper Size pop-up menu.The Custom dialog
box allows you to specify the length and width of the paper.
(8) Utilities
Click to open the Printer Utility dialog box for maintenance operations, such as
printhead cleaning and nozzle check pattern printing, as well as for changing the print
mode.
Description of Print Settings
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Printer Driver Functions (Macintosh)
(9) Save Settings
Saves the settings specified in the Page Setup dialog box.
(10) Preview Area
This image allows you to confirm how the document will print with the selected
paper settings.
Description of Print Settings
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Printer Driver Functions (Macintosh)
Printer Utility Dialog Box
The Printer Utility dialog box is displayed when you click the Utilities button in the Page
Setup dialog box.
(1)
(2)
(1) Select the function you wish to perform.
(2) Display area showing the various maintenance functions, including cleaning and test
pattern printing. Click the icon to start this function. For further details, refer to
"Routine Maintenance."
Printing the Nozzle Check Pattern
➡
Description of Print Settings
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Printer Driver Functions (Macintosh)
Printhead Cleaning
➡
➡
Printhead Deep Cleaning
Note
➤ For information about Printhead Alignment, refer to the Quick Start Guide.
Description of Print Settings
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Printer Driver Functions (Macintosh)
Print Dialog Box
The Print dialog box specifies the media type and print settings to be used for your print
job. To open the Print dialog box, select Print from the File menu in an application.
(3)
(4)
(5)
(6)
(1)
(2)
(1) Media Type
Ensure that this setting matches the type of paper media loaded in the printer.
(2) Grayscale Printing
Select to print a grayscale version of a color document.
(3) Print Mode
Select the icon that most closely resembles your document and required print results.
(4) Details...
Allows you to manually set the print quality and color settings in the Detailed Setting
Dialog Box.
Description of Print Settings
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Printer Driver Functions (Macintosh)
(5) Options...
Specify the output destination, print order and page layout for the document you
are printing.
(6) Apply...
Allows you to register print settings or to implement a previously registered print setting.
Description of Print Settings
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Printer Driver Functions (Macintosh)
Detailed Setting Dialog Box
To open the Detailed Setting dialog box, select Manual
then click Details....
in the Print dialog box and
(2)
(3)
(1)
(1) Panel display icons
Click these icons to switch between panels in the Detailed Setting dialog box.
Description of Print Settings
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Printer Driver Functions (Macintosh)
(2) Print Quality
Move the slide bar to adjust the balance between print quality and speed. Moving the
bar to the right enhances print quality, and moving it to the left increases printing
speed.
(3) Halftoning
Select either Dither or Diffusion ink dot configurations.
Description of Print Settings
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Printer Driver Functions (Macintosh)
■ Special Effects Panel
To display the Special Effects panel, click the Special effects display icon.
(1)
(2)
(5)
(3)
(4)
(1) Simulate illustration
Select the check box to manipulate color image data to produce illustration effects.
Adjust the brightness of the image with the Contrast slide bar.
Description of Print Settings
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Printer Driver Functions (Macintosh)
(2) Monochrome effects
Prints a color image in a single color. Select the check box and choose the color you
wish to use.
(3) Vivid Photo
By using this function, you can reproduce breathtaking sceneries in which colors,
especially blues and greens, appear even more vibrant. A major feature of this
function is its ability to create vivid backgrounds of fields, trees, oceans, and sky, while
maintaining the natural skin tones of people that appear in the images.
(4) Photo Optimizer PRO
Optimizes the color of images taken from a digital camera or scanner. It is especially
effective for images affected by color imbalance and over- or under-exposure.
When printing several images on one printing page, optimization is usually applied to
each image according to its requirements. However, if the image data has been
manipulated using cut and paste, rotation or other such operations, group optimization
of all images on the page is recommended. In such cases, select the Apply
Throughout Page check box.
(5) Preview Area
Shows how the image will look when printed.
Description of Print Settings
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Printer Driver Functions (Macintosh)
■ Color Panel
To display the Color panel, click the Color display icon.
(1)
(2)
(3)
(4)
(5)
(6)
(1) Color Correction
Select a color correction method: BJ Standard, ColorSync or None. BJ Standard is
usually the optimum color correction method for printing with a Bubble Jet printer.
When ColorSync is selected, you should also specify the Print Type and Printer
Profile settings.
Description of Print Settings
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Printer Driver Functions (Macintosh)
(2) Print Type
For printing that emphasizes intermediate colors, select Photo. For printing that
emphasizes the brightness of primary colors, select Graphics. For documents that
contain large amounts of a basic color, select Spot Color.
(3) Printer Profile
Select optimized color characteristics (a profile) for the media type and other factors.
(4) Gamma Correction
This function adjusts the color contrast (not including pure black and white). To adjust
the contrast, select the check box and move the slide bar. Moving the bar to the right
darkens the entire image while increasing contrast in the lighter areas and decreasing
contrast in the darker areas.
(5) Color Balance
Move the bar for each color to adjust the balance of color intensity. Moving the bar to
the right intensifies the color.
(6) Intensity
Move the slide bar to adjust the print density. Moving the bar to the right increases the
density.
Description of Print Settings
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Printer Driver Functions (Macintosh)
Options Dialog Box
To open the Options dialog box, click the Options... button in the Print dialog box.
(1)
(7)
(2)
(3)
(4)
(5)
(6)
(1) Layout
Allows you to print two or four pages of a document on a single page, or to enlarge
printing so that a single page spans multiple sheets of paper (Poster Printing). If you
select 2Page/Sheet Printing or 4Page/Sheet Printing, you should also set the Page
Order to specify the document page order for printing. The Border option allows you
to select whether to print a border around the individual document pages.
Description of Print Settings
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Printer Driver Functions (Macintosh)
(2) Duplex Printing
The document is printed on both sides of the paper. After printing one side, turn the
ejected page over, and print on the other side.
(3) Fit-to-page Printing
The document is automatically resized to fit the paper size. When using this function,
ensure that you correctly specify the Printer Paper Size.
(4) Destination
Select the print output destination. Printer is the usual selection.
To check the layout or other image elements before printing, select Preview. To save
the document as a PICT file, select PICT File.
(5) Print in reverse order
Prints the document starting with the last page.
(6) Print collated pages
Prints multiple copies of the document one copy at a time.
(7) Preview Area
Shows how the layout will look when printed.
Description of Print Settings
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Printer Driver Functions (Macintosh)
Register Settings Dialog Box
To open the Register Settings dialog box, click the Apply... button in the Print dialog box.
(2)
(3)
(4)
(5)
(1)
(1) Settings
Displays a list of the registered print settings.
(2) Import
Imports a set of print settings. To use the settings, select the desired settings in the
Settings list and click the Import button.
(3) Apply
Saves the settings currently specified in the Print dialog box. After clicking the button,
enter the name under which the settings are to be saved.
(4) Remove
Deletes unwanted print settings. To delete unwanted settings, select the settings in
Settings and click the Remove button.
(5) Defaults
Restores the print settings selected in Settings to defaults. A check mark appears
next to the selected print settings.
Description of Print Settings
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Printer Driver Functions (Macintosh)
BJ Print Monitor
The BJ Print Monitor allows you to check the progress of print jobs.
You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility.
■ Opening the BJ Print Monitor
1
2
Select Chooser from the Apple menu.
Set Backgrounding to On.
3
After starting a print job, select BJ Print Monitor in the Application menu.
The BJ Print Monitor launches.
BJ Print Monitor
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Printer Driver Functions (Macintosh)
■ BJ Print Monitor Functions
... Click to pause printing of the specified document.
... Click to resume printing.
... Click to cancel printing of the specified document.
Displays the printer status. If an error occurs, instructions on are displayed.
Displays the printer status and ink status with images.
Displays information about the documents queued for printing.
The BJ Print Monitor allows you to change the print order of documents queued for printing.
To change the print order, place the mouse pointer over the name of the document, hold the
mouse button down while dragging the document name to the new position, then release.
Note, however, that you cannot change the print order of a document already printing.
Note
➤ If you select Print from the File menu, you can print the PICT file saved in
Destination of the Option dialog box.
BJ Print Monitor
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Printer Driver Functions (Macintosh)
Cancelling a Print Job
When the BJ Print Monitor is running, you can use it to cancel or suspend the currently
printing job.
1
2
Select BJ Print Monitor in the Application menu.
Click the name of the print job you wish to cancel, then click
.
The document selected in the Print Monitor is deleted from the print list and
the print job is cancelled.
Note
➤ To suspend printing, click the name of the document being printed then
click . To resume printing, click
.
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61
Printer Driver Functions (Macintosh)
Using the Printer with a Network
The printer can be used with an Ethernet network environment.
Follow the steps described below to connect the printer to the network.
■ Before Setting up the Printer
• Install the printer driver on each network computer that will use the printer.
For information on installation, refer to the Quick Start Guide.
• Use a USB cable to connect the printer to the computer that will function as the print server.
■ Printer Setup
To use the printer on a network, first set up the print server, then set up each client machine.
• Print server setup procedure
1
2
3
Select Chooser in the Apple menu.
Select Active in AppleTalk.
Select the S820 icon, then select the printer name in Connected to.
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62
Printer Driver Functions (Macintosh)
4
5
Click Share.
Confirm that S820 server is selected in Enter new print server name then
click Send.
6
7
Confirm that the new print server name has been added to Current print
servers then click Close.
Click the close box to close the Chooser.
• Client setup procedure
1
2
3
4
Select Chooser in the Apple menu.
Select Active in AppleTalk.
Select the S820 (Server) icon, then select the printer server in Connected to.
Click the close box to close the Chooser.
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63
Printer Driver Functions (Macintosh)
■ Checking Print Status
• Checking print status from the print server
To check the status of a print job from the print server, start the BJ Print Monitor.
Select BJ Print Monitor in the Application menu.
To close the BJ Print Monitor, select Close Status Window in the File menu.
• Checking print status from a client
To check the status of a print job from a client, start the BJ Status Monitor. Click the
BJ Status Monitor icon in the BJ Extras folder.
To close the BJ Status Monitor, select Quit in the File menu.
• The BJ Print Monitor and BJ Status Monitor
The BJ Print Monitor and the BJ Status Monitor both display a list of information
concerning documents queued for printing. This information includes the document
name, number of pages, number of copies and the time when the print job was
accepted. The total number of queued documents is also displayed.
The BJ Print Monitor allows you to change the print order of the queued documents.
BJ Print Monitor Functions
➡
BJ Status Monitor Functions
➡
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64
Printer Driver Functions (Macintosh)
■ BJ Status Monitor Functions
....Click to pause printing of the specified document.
....Click to resume printing.
....Click to cancel printing of the specified document.
Note
➤ • You can determine the owner of a computer by selecting the File Sharing
control panel and checking the Owner Name item.
• If you are using two or more printer servers, you can switch between the
BJ Status Monitor displays. Select Print Server in the File menu, then
select the desired print server and click OK.
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65
Printer Driver Functions (Macintosh)
Uninstalling Printer Drivers
When a printer driver is no longer needed, use the Installer to delete all the program files
associated with it.
Before proceeding, ensure that you save any unsaved files in any currently running applications.
1
2
3
4
5
Load the Setup Software & User's Guide CD-ROM.
Double-click the Printer Driver folder.
Double-click the Installer icon.
When the Software License Agreement is displayed, click Accept, if you agree.
Select Uninstall from the pop-up menu and then click Uninstall.
Note
➤ If a warning message appears, indicating that other applications are running:
• Click Cancel and save the document(s) if there are any unsaved
documents open in the other applications.
• Click Continue to continue the uninstall operation.
6
After the uninstall is complete, a message appears prompting you to restart
your computer. Click Restart.
Uninstalling Printer Drivers
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Routine Maintenance
Routine Maintenance
• When to Replace Ink Tank and Maintain Printhead
• Replacing an Ink Tank
• Printing the Nozzle Check Pattern
• Printhead Cleaning
• Printhead Deep Cleaning
• Cleaning the Printer
• Transporting the Printer
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Routine Maintenance
When to Replace Ink Tank and Maintain Printhead
When an ink tank is empty, it must be replaced.
The BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will initially advise
you of a low ink level. At this stage, you can still continue to print.
Once an ink tank is empty, the BJ Status Monitor (Windows) or the BJ Print Monitor
(Macintosh) will tell you to replace the ink tank. Attempting to print causes the POWER
lamp to flash four times.
Replacing an Ink Tank
➡
If printing becomes faint or a specific color is no longer printing, even though there is still
enough ink, the printhead nozzles are probably clogged. Follow the procedures below to
clean the nozzles.
Printing the Nozzle Check Pattern
➡
If the print quality is poor
Printhead Cleaning
➡
If the problem remains
Printhead Deep Cleaning
➡
If printhead deep cleaning does not resolve the problem, the printhead may be worn out.
Contact the Canon Customer Care Center.
When to Replace Ink Tank and Maintain Printhead
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Routine Maintenance
Replacing an Ink Tank
When replacing an ink tank, check the model number very carefully.The printer will not print
properly if an incorrect ink tank is used, or installed in an incorrect position.
With this printer, ink tanks must be installed from the right in the order indicated below.
• Yellow:
• Magenta:
• Cyan:
BCI-6Y
BCI-6M
BCI-6C
• Photo Magenta: BCI-6PM Photo
• Photo Cyan:
• Black:
BCI-6PC Photo
BCI-6BK
Note
➤ Damage caused by using a refilled cartridge is not covered by the Canon
warranty. Canon recommends using only original Canon ink tanks to
ensure the best quality.
1
Ensure that the printer is on, and then open the front cover.
The printhead holder moves to the center.
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69
Routine Maintenance
2
Remove the empty ink tank.
Push the tab and remove the ink tank.
Do not touch the lock lever; remove only the ink tank.
Important
➤ • Handle ink tanks carefully to avoid staining clothing or the surrounding area.
• Discard empty ink tanks according to the local laws and regulations
regarding disposal of consumables.
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70
Routine Maintenance
3
Unpack the new ink tank and pull off the orange tape. Discard the pastic
wrapper.
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71
Routine Maintenance
4
Remove the orange protective cap from the bottom of the ink tank.
Never press here!
Ink may squirt out of the tank.
Important
➤ • Do not re-attach the protective cap once you have removed it.
• Once you have removed the protective cap, do not touch the open ink port.
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72
Routine Maintenance
5
Insert the ink tank in the printhead holder.
Press on the "PUSH" mark until the ink tank snaps firmly into place.
6
Close the front cover.
The printhead holder moves to the right.The ink tank installation process is
now complete.
Note
➤ • To maintain optimal print quality, use an ink tank within six months of first use.
• Once an ink tank has been used, do not remove it from the printer and
leave it out in the open. An ink tank left out in the open and then
reinstalled in the printer may not function.
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73
Routine Maintenance
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink sprays normally from the
printhead nozzles, and to verify printhead alignment. Use this function when printed results
are blurred or the color is incorrect.
Nozzle check pattern printing can be started from the Windows and Macintosh printer
drivers, or from the printer itself.
■ Printing the Nozzle Check Pattern from the Printer Drivers
Windows
1
2
With the printer on, load a sheet of Letter or A4 paper in the printer.
Open the Printer Properties dialog box.
Opening the Printer Properties Dialog Box
➡
3
4
Click the Maintenance tab and then click the Nozzle Check icon.
When the confirmation message is displayed, click OK.
Examining the Nozzle Check Pattern
➡
Printing the Nozzle Check Pattern
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Routine Maintenance
Macintosh
1
With the printer on, load a sheet of Letter or A4 paper in the printer.
2
Open the Page Setup dialog box.
The Page Setup dialog box can normally be opened by selecting Page
Setup... in the File menu.
3
4
Click the Utilities button to open the Printer Utilities dialog box.
Select Test Print from the pull-down menu, and then click the Nozzle
Check icon.
5
When the confirmation message is displayed, click OK.
Examining the Nozzle Check Pattern
➡
Printing the Nozzle Check Pattern
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Routine Maintenance
■ Printing the Nozzle Check Pattern through the Printer
1
2
With the printer on, load a sheet of Letter or A4 paper in the printer.
Hold the RESUME/CANCEL button down until the POWER lamp flashes twice.
Examining the Nozzle Check Pattern
➡
Printing the Nozzle Check Pattern
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Routine Maintenance
■ Examining the Nozzle Check Pattern
The nozzle check pattern should appear as follows when ink is discharged properly.
Examine the nozzle check pattern output by the printer.
Lines missing here
indicate the printhead
requires cleaning.
Unevenness in these patterns indicates
the printhead requires alignment.
Printing the Nozzle Check Pattern
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Routine Maintenance
Printhead Cleaning
Clean the printhead if you suspect that the nozzles might be clogged.
Printhead cleaning can be performed either from the printer drivers or from the printer itself.
Note
➤ Cleaning the printhead consumes ink, so perform printhead cleaning only
when necessary.
■ Cleaning the Printhead from the Printer Drivers
Windows
1
2
Ensure that the printer is on.
Open the Printer Properties dialog box.
Opening the Printer Properties Dialog Box
➡
3
4
Click the Maintenance tab and then click the Cleaning icon.
When the confirmation message is displayed, click OK.
Printhead Cleaning
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Routine Maintenance
Macintosh
1
Ensure that the printer is on.
2
Open the Page Setup dialog box.
The Page Setup dialog box can normally be opened by selecting Page
Setup... in the File menu.
3
4
5
Click the Utilities button to open the Printer Utility dialog box.
Select Cleaning from the pull-down menu, and then click the Cleaning icon.
When the confirmation message appears, click OK.
Note
➤ If the problem remains even after you repeat printhead cleaning three
times, perform printhead deep cleaning.
Printhead Cleaning
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Routine Maintenance
■ Cleaning the Printhead from the Printer
1
2
Ensure that the printer is on.
Hold down the RESUME/CANCEL button until the POWER lamp flashes once.
Now the POWER lamp starts flashing and printhead cleaning begins. Do not perform any
other operations until the printhead cleaning finishes.
After printhead cleaning finishes, print the nozzle check pattern to verify that the printhead
is clean. If not, repeat printhead cleaning. If the printhead is still not clean after the third
cleaning, perform printhead deep cleaning.
Printing the Nozzle Check Pattern
➡
Printhead Deep Cleaning
➡
Printhead Cleaning
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Routine Maintenance
If print quality does not improve by standard printhead cleaning, try deep cleaning, which is
a more powerful process. Perform printhead deep cleaning from the printer driver.
Note
➤ Printhead deep cleaning consumes more ink than standard printhead
cleaning, so perform this procedure only when necessary.
Windows
1
Ensure that the printer is on.
2
Open the Printer Properties dialog box.
Opening the Printer Properties Dialog Box
➡
3
4
Click the Maintenance tab and then click the Deep Cleaning icon.
When the confirmation message is displayed, click OK.
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81
Routine Maintenance
Macintosh
1
Ensure that the printer is on.
2
Open the Page Setup dialog box.
The Page Setup dialog box can normally be opened by selecting Page
Setup... in the File menu.
3
4
Click the Utilities button to open the Printer Utility dialog box.
Select Cleaning from the pull-down menu, and then click the Deep
Cleaning icon.
5
Click OK.
Now the POWER lamp starts flashing and printhead deep cleaning begins. The process
takes one or two minutes to complete, so simply wait until the POWER lamp stops flashing.
After printhead deep cleaning finishes, print the nozzle check pattern to verify that the
printhead is clean. If the printhead is still not clean, repeat printhead deep cleaning and the
nozzle check pattern printing up to three times. If the problem persists, the printhead may
be worn out. Contact the Canon Customer Care Center.
Printing the Nozzle Check Pattern
➡
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82
Routine Maintenance
Cleaning the Printer
During normal printing, ink and small scraps of paper accumulate in the printer. When the
accumulated debris becomes clearly visible, clean the printer by the following procedure.
1
2
Turn the printer off.
Ensure that the POWER lamp is off and unplug the printer.
Caution
➤ Always ensure that you unplug the printer before cleaning the printer to
avoid an electric shock.
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83
Routine Maintenance
3
Open the front cover, and wipe the interior of the printer with a dry cloth.
Wipe away any stray drops of ink, scraps of paper, and dust. Pay special
attention to cleaning the black panel that can easily become dirty. Do not
touch any of the printer's internal components, such as the Ink Absorber.
Warning
➤ Do not use any flammable solvents, such as paint thinner, benzene or
alcohol.
Ink Absorber
Black panel
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84
Routine Maintenance
Transporting the Printer
Pack the printer carefully in its original packing materials.
If you do not have the original packing materials, pack the printer carefully and thoroughly in
protective material and place inside a sturdy box.
1
2
Turn the printer off.
After making sure that the POWER lamp is off, unplug the printer.
Important
➤ Do not unplug the printer while the POWER lamp is lit or flashing to protect
the printer from damage.
Transporting the Printer
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Routine Maintenance
3
Remove the paper rest and the paper output tray.
4
Disconnect the printer cable from the computer, and then disconnect the
power cord from the printer.
Transporting the Printer
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Routine Maintenance
5
Secure the printer with adhesive tape, as shown, and then pack it in a
plastic bag.
Transporting the Printer
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Routine Maintenance
6
Attach protective material to both sides of the printer when packing the printer.
Clearly label the box as "Fragile," if using a transport company.
Transporting the Printer
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Printing Media
Printing Media
• Compatible Media Types
• Envelopes
• High Resolution Paper
• Glossy Photo Paper
• High Gloss Photo Film
• Glossy Photo Cards
• Photo Paper Pro
• Photo Paper Pro (Borderless)
• Transparencies
• T-Shirt Transfers
• Banner Paper
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Printing Media
Compatible Media Types
You can use the following types of paper and other media.
■ Size
• Standard paper: From A5 size (5.83 x 8.27 in / 148.0 x 210.0 mm)
to legal size (8.5 x 14.0 in / 215.9 x 355.6 mm)
• Non-standard paper: From 3.54 x 4.72 in to 8.5 x 23.0 in
(From 90.0 x 120.0 mm to 215.9 x 584.2 mm)
• Others: Envelopes (US Com. #10 and European DL)
Important
➤ Do not use the following types of paper. Using such paper will not only
produce unsatisfactory results, but can also cause the printer to jam or
malfunction.
• Folded, curled or wrinkled paper
• Wet paper
• Paper that is too thin (less than 17 lb / 64 g/m )
2
2
• Paper that is too thick* (more than 28 lb / 105 g/m )
• Picture postcards
• Postcards with an adhered photo or sticker
• Envelopes with a double flap
• Sealed envelopes
• Envelopes with an embossed or treated surface
• Paper with holes (such as loose-leaf paper)
* non-Canon branded paper
Compatible Media Types
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Printing Media
■ Weight
2
17 to 28 lb (64 to 105 g/m )
Do not use paper heavier than this (except for supported Canon-brand media), as it
could jam in the printer.
■ Types
The following types of media can be used.
For more information about the media and the printing methods, refer to the specific sections.
Plain paper: Refer to the Quick Start Guide.
Envelopes
➡
High Resolution Paper
➡
Glossy Photo Paper
➡
High Gloss Photo Film
➡
Glossy Photo Cards
➡
Photo Paper Pro
➡
Photo Paper Pro (Borderless)
➡
Transparencies
➡
T-Shirt Transfers
➡
Banner Paper
➡
Compatible Media Types
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Printing Media
Envelopes
Use either US Com. #10 or European DL size envelopes.
■ Preparation for Printing
1
2
Press down on all four corners and edges of the envelopes to flatten them
as shown below.
If the envelopes are curled, hold the opposite corners and gently bend
them in the opposite direction.
Ensure that the flap of the envelope is perfectly straight.
Envelopes
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Printing Media
3
If the leading edge of an envelope is puffed up or curled, use a pen to press
the envelope flat and sharpen the crease.
Press the envelope completely flat,
working from the middle to the edge.
* The above illustrations show a side view of the leading edge of the envelope.
The envelopes may jam in the printer if they are not completely flat and the
edges are not aligned.
Ensure that no curl or puff exceeds 0.2 in (5 mm).
■ Unsuitable Envelopes
• Envelopes with an embossed or treated surface
• Envelopes with a double flap or pressure seals
Envelopes
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Printing Media
■ Loading
• Place envelopes lengthwise with the flap to the left and the address side facing upwards.
• Set the Paper Thickness Lever to the right.
• Up to 10 envelopes can be loaded at once.
Paper
Thickness
Lever
Note
➤ If even after removing any curl in the envelopes they still will not feed
properly, clean the paper feed roller.
1 Ensure that the printer is turned on. If any paper is loaded in the
printer, remove the paper.
2 Hold down the RESUME/CANCEL button; when the POWER lamp
flashes three times, release the RESUME/CANCEL button.
Envelopes
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Printing Media
The paper roller will rotate ten times as it cleans.
Repeat this operation three times.
3 Load a sheet of Letter or A4 plain paper in the printer.
4 Hold down the RESUME/CANCEL button; when the POWER lamp
flashes three times, release the RESUME/CANCEL button.
The paper that is loaded in the printer will feed through the printer and
be ejected.
Repeat this operation three times.
If the printer still will not feed envelopes through even after cleaning the
paper feed roller, perform the procedure described in step 4 again.
■ Printer Driver Settings
• Media Type: Envelope
• Page Size: Select either #10 Env. or DL Env. according to the envelope size you
are using.
• Orientation: Landscape
■ Handling of Printed Output
Remove each envelope as it is printed.
■ Printable Area
Printing Area
➡
Envelopes
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Printing Media
High Resolution Paper
This type of paper provides better color reproduction than plain paper. It is suitable for
printing business documents that feature graphics, and for photographs.
■ Loading
• Load the paper with the whiter side facing up.
• Set the Paper Thickness Lever to the left.
• Do not load paper higher than the limit mark. A maximum of 80 sheets can be loaded.
Paper Thickness Lever
Print Side
(Whiter Side)
High Resolution Paper
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Printing Media
■ Printer Driver Settings
• Media Type: High Resolution Paper
• Page Size:
Ensure that the setting matches the size set in the application.
■ Handling of Printed Output
Do not stack more than 50 sheets in the paper output tray. If the output paper is curled, it
may prevent the next sheet being ejected. In this case, or if the ink takes a long time to
dry, remove each sheet as soon as it is printed.
■ Printable Area
With some images the trailing edge of the image may be blurred if printing extends out of
the printable area. Canon recommends that you print within the printing area.
Printing Area
➡
High Resolution Paper
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Printing Media
Glossy Photo Paper
This media is thicker than High Resolution Paper with a glossy printing surface to produce
printouts close to photograph quality.
■ Loading
• Load the paper with the whiter side facing up.
• Set the Paper Thickness Lever to the left.
• Load only one sheet at a time.
• Do not use the loading support sheet provided with the package.
Paper Thickness Lever
Print Side
(Whiter Side)
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98
Printing Media
■ Printer Driver Settings
• Media Type: Glossy Photo Paper
• Page Size:
Ensure that the setting matches the size set in the application.
■ Handling of Printed Output
• Remove each sheet as soon as it is printed.
• Do not touch the printed surface until the ink is fixed (approx. two minutes).
■ Printable Area
With some images the trailing edge of the image may be blurred if printing extends out of
the printable area. Canon recommends that you print within the printing area.
Printing Area
➡
Note
➤ For photograph and illustration data that you want to print with Borderless
Printing, create the data by using the same size as the paper size, and
paste the data so that it fills the editing screen without leaving any margins.
If you are using an application that allows you to set margins, set the left,
right, top, and bottom margins to 0 inches. For instructions on setting
margins, refer to the user's manual for your application.
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99
Printing Media
High Gloss Photo Film
This film has an extremely glossy surface, ideal for printing photographs with outstanding
results.
■ Loading
• Load only one sheet at a time.
• Load the film with the cut corner at the upper right.
• If the film is curled, flatten it by curling in the opposite direction.
• Set the Paper Thickness Lever to the left.
Cut Corner
Paper
Thickness
Lever
High Gloss Photo Film
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Printing Media
■ Printer Driver Settings
• Media Type: High Gloss Photo Film
• Page Size:
Ensure that the setting matches the size set in the application.
■ Handling of Printed Output
• Remove each sheet as soon as it is printed.
• Do not touch the printed surface until the ink dries.
■ Printable Area
With some images the trailing edge of the image may be blurred if printing extends out of
the printable area. Canon recommends that you print within the printing area.
Printing Area
➡
High Gloss Photo Film
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Printing Media
Glossy Photo Cards
This photo-size paper is intended for printing images that cover the entire surface of the
card, without a white border. When printing, use the original application software,
ZoomBrowser EX/PhotoRecord (for Windows) or ImageBrowser (for Macintosh).
■ Loading
• Load the paper with the glossy side facing up.
• Set the Paper Thickness Lever to the left.
• A maximum of 20 sheets can be loaded at once.
• Do not use the loading support sheet provided with the package.
Print Side
(Glossy Side)
Paper
Thickness
Lever
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102
Printing Media
■ Handling of Printed Output
• Do not stack more than 20 sheets in the paper output tray.
• Do not touch the printed surface until the ink dries (approx. two minutes).
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103
Printing Media
Photo Paper Pro
This is thick paper with a treated surface that enhances gloss and provides superior color
reproduction. It is ideal for printing high quality photographs. This media is available in
Letter or A4 and 4 × 6 sizes.
■ Loading
• Load only one sheet of Letter or A4 at a time, or 20 sheets of 4 × 6 paper at a time.
• Load the paper with the glossier side facing up.
• Set the Paper Thickness Lever to the left.
Paper Thickness Lever
Print Side
(Glossier Side)
Photo Paper Pro
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Printing Media
■ Printer Driver Settings
• Media Type: Photo Paper Pro
• Page Size:
Ensure that the setting matches the size set in the application.
■ Handling of Printed Output
• Remove each sheet as soon as it is printed.
• Do not touch the printed surface until the ink is fixed (approx. 30 minutes).
Colors in dark images may appear indistinct at first, but become clearer after about
30 minutes.
• Images may smudge if you place them in an album before the ink is completely dry. It is
recommended that you allow the ink to dry for 24 hours.
• Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to
direct sunlight.
■ Storing Printed Output
• Do not store or display printouts in hot, damp or humid conditions.
Never expose them to heat or direct sunlight.
• Store printouts in photo albums, photo frames or presentation binders to protect them
from direct exposure to air or sunlight.
• Do not mount printouts in an adhesive-type album, as you may not be able to remove them.
• Be aware that some types of clear plastic folders and albums may cause the edges of
the paper to turn yellow.
Photo Paper Pro
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Printing Media
■ Printable Area
With some images the trailing edge of the image may be blurred if printing extends out of
the printable area. Canon recommends that you print within the printing area.
Printing Area
➡
Note
➤ For photograph and illustration data that you want to print with Borderless
Printing, create the data by using the same size as the paper size, and
paste the data so that it fills the editing screen without leaving any margins.
If you are using an application that allows you to set margins, set the left,
right, top, and bottom margins to 0 inches. For instructions on setting
margins, refer to the user's manual for your application.
Photo Paper Pro
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Printing Media
Photo Paper Pro (Borderless)
Made of the same material as the paper described previously, this photo-size paper is
intended for printing images that cover the entire surface of the card, without a white border.
When printing, use the original application software, ZoomBrowser EX/PhotoRecord (for
Windows) or ImageBrowser (for Macintosh).
■ Loading
• Load the paper with the glossy side facing up.
• Set the Paper Thickness Lever to the left.
• A maximum of 20 sheets can be loaded at once.
Paper
Thickness
Lever
Glossy Side
Photo Paper Pro (Borderless)
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Printing Media
■ Handling of Printed Output
• Do not stack more than 20 sheets in the paper output tray.
• Do not touch the printed surface until the ink is fixed (approx. 30 minutes).
Colors in dark images may appear indistinct at first, but become clearer after about
30 minutes.
• Images may smudge if you place them in an album before the ink is completely dry. It is
recommended that you allow the ink to dry for 24 hours.
• Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to
direct sunlight.
■ Storing Printed Output
Follow the instructions described in "Photo Paper Pro".
Photo Paper Pro (Borderless)
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Printing Media
Transparencies
This film is ideal for printing presentation material for use with overhead projectors.
■ Loading
• Place one sheet of plain Letter or A4 paper under the transparencies in the sheet feeder.
• Set the Paper Thickness Lever to the left.
• A maximum of 30 sheets can be loaded at once.
Paper Thickness Lever
Plain Paper
Transparencies
Transparencies
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Printing Media
• You can print on either side of this media. However, for best results print on the side
that curls in when you hold the short side of the paper.
Print Side
■ Printer Driver Settings
• Media Type: Transparency
• Page Size:
Ensure that the setting matches the size set in the application.
■ Handling of Printed Output
• Remove each transparency as soon as it is printed.
• Do not touch the printed surface until the ink is fixed (approx. 15 minutes).
■ Printable Area
Printing Area
➡
Transparencies
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Printing Media
T-Shirt Transfers
This paper is used to produce iron-on transfers. The image is printed backwards when
Media Type is set to T-Shirt Transfer in the printer driver.
Note
➤ For the customers in the United States, refer to the instructions provided
with the T-Shirt transfer paper.
■ Loading
• Load only one sheet at a time.
• If the T-Shirt transfer is curled, flatten it by curling it in the opposite direction.
• Load the paper with the side that does not have green lines facing up.
• Set the Paper Thickness Lever to the right.
Paper Thickness Lever
T-Shirt Transfers
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Printing Media
■ Printer Driver Settings
• Media Type: T-Shirt Transfer
• Page Size:
Ensure that the setting matches the size set in the application.
■ Handling of Printed Output
• Remove each T-Shirt transfer as soon as it is printed.
• The T-Shirt transfer should be used as soon as it is printed. Refer to the supplied
instructions for details on how to use this media.
■ Printable Area
Printing Area
➡
T-Shirt Transfers
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Printing Media
Banner Paper
This is long paper that consists of consecutive sheets of Letter or A4 size paper, ideal for
printing long posters or banners (up to six sheets long).
■ Preparation for Printing
• When tearing the banner paper, tear off one more sheet than you actually need to print.
• The maximum length for one print job is six sheets, so if you will be printing on six
sheets, tear off a seven-sheet length.
■ Loading
1
2
Set the Paper Thickness Lever to the right.
Load the banner paper with the printing side facing up. Gently fold the
perforation between the first and second sheets.
Leave the rest of the paper folded up.
Banner Paper
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Printing Media
3
Place the printer where the printed banner output can hang over the edge
of the table.
Ensure that the ink does not stain the table or floor.
Banner Paper
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Printing Media
■ Printer Driver Settings
• Media Type: Plain Paper
• Page Size:
When using letter size banner paper: Letter
When using A4 banner paper: A4
• Copies:
Must be set to "1" to print correctly.
• In Windows, select Banner Printing for Printing Type on the Page Setup tab.
• On a Macintosh, before creating the document, select Banner Printing in the Page
Setup dialog box.
■ Printable Area
Printing Area
➡
Banner Paper
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Troubleshooting
Troubleshooting
• Cannot Install the Printer Driver
• Print Quality is Poor or Contains Errors
• Printer Does Not Start or Stops During Print Jobs
• Paper Does Not Feed Properly or Paper Jams
• The POWER Lamp Flashes Orange
• An Error Message is Displayed on the Screen
Windows
• Problems Unique to Windows
Macintosh
• Problems Unique to the Macintosh
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Troubleshooting
Cannot Install the Printer Driver
■ Follow the installation procedure correctly.
Install the printer driver carefully following the procedures described in the
Quick Start Guide.
If the printer driver was not installed correctly, reinstall it. If you are using Windows,
delete the printer driver before reinstalling it.
Uninstalling Printer Drivers
➡
Note
➤ If the Installer was forcibly terminated due to an error in Windows, Windows
may be unstable and this will prevent the printer driver from being installed.
Restart the computer before reinstalling the printer driver.
■ Close any other applications before installation.
Sometimes the printer driver cannot be installed because another application is running.
Cannot Install the Printer Driver
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Troubleshooting
■ If the Installer for the printer driver does not start up automatically when you insert
the Setup Software & User’s Guide CD-ROM, double-click My Computer in the
Windows screen, for Windows XP, click Start and select My Computer, and then
double-click the CD-ROM icon.
Windows
Note
➤ If you are typing in the file name, you must specify the CD-ROM drive letter
and the installation program ("MSetup.exe"). The CD-ROM drive letter is
computer dependent.
■ Confirm that there are no problems with the Setup Software & User’s Guide
CD-ROM.
In Windows, use Windows Explorer to ensure that the CD-ROM can be read. In a
Macintosh, check that the CD-ROM icon is visible. If there is a problem with the
CD-ROM, contact the Canon Customer Care Center.
Cannot Install the Printer Driver
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Troubleshooting
Print Quality is Poor or Contains Errors
• Cannot Print to End of Job
• Colors are Unclear
• Meaningless Characters or Symbols are Printed
• Printing is Blurred/Colors are Wrong
• Straight Lines are Misaligned
• Printed Paper Curls or Ink Blots
• Back of Paper is Smudged
• Printed Surface is Scratched
• White Streaks
• Colors are Uneven or Streaked
Print Quality is Poor or Contains Errors
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Troubleshooting
Cannot Print to End of Job
■ Confirm that the Page Size setting matches the size of the paper loaded in the printer.
First, check the Page Size setting in the application.
Then check the Page Size setting in the Printer Properties dialog box for Windows or the
Page Setup dialog box for Macintosh.
Note
➤ When using an ECP printer port in Windows, you may not be able to print
due to the computer environment. For details, refer to "Problems Unique to
Windows."
■ Check the amount of the space on the hard disk.
You may need to increase the amount of free space by deleting any unnecessary files.
Print Quality is Poor or Contains Errors
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Troubleshooting
Colors are Unclear
■ Confirm that the MediaType setting in the printer driver matches the type of paper
loaded in the printer.
If you are printing a photograph or an illustration from a Windows environment, also
increase Print Quality on the Main tab.
If you are working in a Macintosh environment, select the Photo or Graphic icon for
the Print Mode in the Print dialog box.
■ Confirm that the specified ink tank is installed.
When an ink tank runs out of ink, replace it with a new one.
Note
➤ Printed colors may not match screen colors perfectly due to basic differences
in the methods used to produce colors. Color control settings and
environmental differences can also affect how colors appear on the screen.
Print Quality is Poor or Contains Errors
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Troubleshooting
Meaningless Characters or Symbols are Printed
■ If the problem only occurs when printing a specific document, try editing the
document and then printing it.
If this does not resolve the problem, there may be a problem with your application.
Print Quality is Poor or Contains Errors
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Troubleshooting
Printing is Blurred/Colors are Wrong
■ If a specific color does not print, check whether the corresponding ink tank is
empty. Replace if necessary.
■ Print the nozzle check pattern to ensure that ink is output correctly.
If the nozzle check pattern does not print correctly, clean the printhead.
Printing the Nozzle Check Pattern
➡
Printhead Cleaning
➡
If the problem is not resolved after cleaning the printhead several times, the printhead
may be worn out. Contact the Canon Customer Care Center.
Note
➤ Always ensure that you remove the protective cap from the printhead.
■ Ensure that you are printing on the correct side of the media.
You can only print on one side of certain media.
Print Quality is Poor or Contains Errors
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Troubleshooting
Straight Lines are Misaligned
■ Align the printhead.
Ensure that you align the printhead every time you install a new printhead.
Windows
1
2
3
Open the Printer Properties dialog box.
Click the Maintenance tab.
Click Printhead Alignment.
Follow the on-screen instructions.
Print Quality is Poor or Contains Errors
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Troubleshooting
Macintosh
1
Open the Page Setup dialog box.
2
3
Click Utilities.
Select Test Print from the pull-down menu, and then click Printhead
Alignment.
Follow the instructions on the screen.
Print Quality is Poor or Contains Errors
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Troubleshooting
■ In the printer driver settings, select a higher print quality setting.
Windows
1
2
Open the Printer Properties dialog box.
On the Main tab, click High for the Print Quality setting.
Macintosh
1
2
3
Open the Print dialog box.
For Print Mode, select Manual and then click Details.
Click the Quality icon and then drag the Print Quality slide bar to Fine.
Print Quality is Poor or Contains Errors
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Troubleshooting
Printed Paper Curls or Ink Blots
■ Use high resolution paper or photo paper to print images that require a lot of ink
(i.e., pictures with intense colors or photographs).
■ Reduce the Intensity setting in the printer driver and try printing again.
Windows
1
2
3
Open the Printer Properties dialog box.
On the Main tab, select Manual for Color Adjustment, and then click Set.
Drag the Intensity slide bar to adjust the intensity.
Print Quality is Poor or Contains Errors
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Troubleshooting
Macintosh
1
Open the Print dialog box.
2
3
For Print Mode, select Manual and then click Details.
Click the Color icon and then drag the Intensity slide bar to set the intensity.
Print Quality is Poor or Contains Errors
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Troubleshooting
Back of Paper is Smudged
■ If the next page prints before the ink is dry, enable the Pause Page printer driver
setting.
You can either remove each printed sheet from the output tray as soon as it is printed,
or adjust the Ink Drying Wait Time to pause after each sheet has printed.
Windows
1
2
3
4
Open the Printer Properties dialog box.
Click the Maintenance tab.
Click Custom Settings to open the Custom Settings dialog box.
Drag the Ink Drying Wait Time slide bar, and then click Send.
Print Quality is Poor or Contains Errors
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Troubleshooting
Macintosh
1
Open the Page Setup dialog box.
2
3
4
Click the Utilities button.
Select Custom Settings from the pull-down menu.
Select Pause between pages, and then click Send.
■ You may need to clean some internal parts of the printer. Follow the procedure below.
1
2
Load sheets of Letter or A4 plain paper in the printer.
Hold down the RESUME/CANCEL button until the POWER lamp flashes
three times, and release the button.
3
Repeat this operation until there are no more smudges on the test page.
Print Quality is Poor or Contains Errors
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Troubleshooting
Printed Surface is Scratched
■ Ensure that you are using suitable paper.
2
• The paper weight must be less than 28 lb (105 g/m ).
2
If you use non-Canon brand paper heavier than 28 lb (105 g/m ), the printhead may
scratch the printed surface.
Clean the printhead first and print with the correct paper.
• The paper must not be curled.
This problem can be resolved by simply turning the paper over.
■ Before starting Borderless Printing, check the paper that you are using.
With Borderless Printing, the print quality may decrease or smudging may occur at the
top and bottom edges of the paper.
Use Photo Paper Pro or Glossy Photo Paper. If smudging still occurs, set the Paper
Thickness Lever to the right and try printing again.
■ When printing on thick paper, set the paper thickness lever to the "
" mark.
This widens a gap between the printhead and the paper. If the paper is scratched even
when printing on plain paper, also try this.
Print Quality is Poor or Contains Errors
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Troubleshooting
■ Reduce the Intensity setting in the printer driver and try printing again.
When printing an image with high intensity, the paper may absorb too much ink and
become wavy. This may cause the printed surface to become scratched.
Windows
1
2
3
Open the Printer Properties dialog box.
On the Main tab, select Manual for Color Adjustment, and then click Set.
Drag the Intensity slide bar to adjust the intensity.
Macintosh
1
2
3
Open the Print dialog box.
For Print Mode, select Manual and then click Details.
Click the Color icon and drag the Intensity slide bar to set the intensity.
■ Ensure that you are printing within the recommended printing area.
Printing Area
➡
Print Quality is Poor or Contains Errors
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Troubleshooting
White Streaks
■ Print the nozzle check pattern to check the ink output.
If a specific color does not print in the nozzle check pattern, clean the printhead.
Printing the Nozzle Check Pattern
➡
Printhead Cleaning
➡
The problem can also be resolved by aligning the printhead. For details on printhead
alignment, refer to "Straight Lines are Misaligned".
Print Quality is Poor or Contains Errors
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Troubleshooting
Colors are Uneven or Streaked
■ Increase the print quality setting in the printer driver settings.
Windows
1
2
Open the Printer Properties dialog box.
On the Main tab, click High for the Print Quality setting.
Macintosh
1
2
3
Open the Print dialog box.
For Print Mode, select Manual and then click Details.
Click the Quality icon and then drag the Print Quality slide bar to Fine.
Print Quality is Poor or Contains Errors
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Troubleshooting
■ Set the halftoning method to Diffusion in the printer driver settings.
Windows
1
2
3
Open the Printer Properties dialog box.
On the Main tab, select Custom for the Print Quality setting, and click Set.
Click Diffusion for the Halftoning setting.
Macintosh
1
2
3
Open the Print dialog box.
For Print Mode, select Manual and then click Details.
Click the Quality icon and then click Diffusion for the Halftoning setting.
Print Quality is Poor or Contains Errors
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Troubleshooting
Printer Does Not Start or Stops During Print Jobs
• Printing Does Not Start
• Printing Stops Before It is Completed
• Printer Moves But Does Not Print
• Printhead Holder Does Not Move to the Center
Printer Does Not Start or Stops During Print Jobs
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Troubleshooting
Printing Does Not Start
■ Ensure that the printer is turned on.
If the POWER lamp is off, press the POWER button.
If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER
lamp stops flashing.
Note
➤ When printing a large amount of data, such as a photo or graphics, it takes
longer than usual to begin printing. While the POWER lamp is flashing, the
computer processes the data and sends it to the printer. Simply wait until
the processing is completed.
■ Ensure that the printer is securely connected to the computer.
Note
➤ If you are using a switch box or other device, remove and reconnect the
printer directly to the computer. Try printing again.
If printing is now successful, there may be a problem with the device.
Also there could be a problem with the cable(s). Replace the cable(s) and
try printing again.
Printer Does Not Start or Stops During Print Jobs
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Troubleshooting
■ Ensure that the correct printer driver is selected.
In Windows, ensure that Canon S820 is selected in the Print dialog box.
In Macintosh, ensure that S820 is selected in the Chooser.
Note
■ Ensure that the printer port is set correctly.
If using a parallel interface printer cable, set "LPT1" as the printer port.
Windows
If using a USB cable, set "USBPRNnn" or "USBnnn" ("n" represents a number) as the
printer port.
1
2
Open the Printer Properties dialog box from the Start menu.
Opening the Printer Properties dialog box directly from the Start menu
➡
Click the Details tab (or Ports tab) and set the printer port.
Printer Does Not Start or Stops During Print Jobs
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Troubleshooting
Printing Stops Before It is Completed
■ Check the status of the POWER lamp.
When the POWER lamp is flashing green, the printer is processing data. Printing a large
amount of data, such as a photo or graphics, takes time for the computer to process the
data, during which the printer may appear to not be functioning.
In addition, when continuously printing material that uses a large amount of black ink on
plain paper, the printer will sometimes pause. In either case, simply wait until the
processing is completed.
■ Stop the print job and turn the printer off for at least 15 minutes to cool the
printhead down.
The printhead can overheat when continuously printing for long time. To protect the
printhead, the printer will sometimes pause automatically at a line break before
resuming. In this event, interrupt the print job at a convenient time and turn the printer off
for at least 15 minutes.
Furthermore, when continuously printing graphics or photos with intense colors, printing
may stop to protect the printhead. In this case, printing will not resume. Turn the printer
off and wait for at least 15 minutes.
Caution
➤ Inside the printer, the area around the printhead can become extremely
hot. Do not touch the printhead or nearby components.
Printer Does Not Start or Stops During Print Jobs
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Troubleshooting
Printer Moves But Does Not Print
■ Check the ink tanks. If empty, replace them.
■ Ensure that the ink tanks snap into place when you install them.
■ If there is plenty of ink but the printer does not print, clean the printhead.
After cleaning the printhead, print the nozzle check pattern to check that ink is being
output normally.
Printhead Cleaning
➡
Printing the Nozzle Check Pattern
➡
If the problem is not resolved by cleaning the printhead several times, the printhead may
be worn out. Contact the Canon Customer Care Center.
■ Check the protective cap has been removed from the printhead.
Ensure that you align the printhead after removing the cap and reinstalling the printhead.
For details on printhead alignment, refer to "Straight Lines are Misaligned."
Printer Does Not Start or Stops During Print Jobs
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Troubleshooting
Printhead Holder Does Not Move to the Center
■ Ensure that the printer is turned on.
The printhead holder will not move unless the power is on. If the POWER lamp is off,
close the front cover and turn the power on.
If the POWER lamp is flashing green, the printer is initializing.
When the POWER lamp stops flashing, open the front cover again.
■ If the front cover has been left open for a while, close and reopen it.
If the front cover is left open for more than 10 minutes, the printhead holder moves to the
right to prevent the printhead from drying out. Close and reopen the front cover to return
the holder to the center.
Printer Does Not Start or Stops During Print Jobs
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Troubleshooting
■ Confirm the paper conditions.
2
• If non-Canon brand media, the paper is not too thick (less than 28 lb / 105g/m ).
• The paper is not creased, curled or wrinkled.
Compatible Media Types
➡
■ Ensure that the left edge of the paper just touches the paper guide.
■ When printing envelopes, refer to "Envelopes" in "Printing Media," and prepare
the envelopes before printing.
Once you have prepared the envelopes, load them in the printer in portrait orientation. If
the envelopes are placed in landscape orientation, they may not feed properly.
■ When using transparencies, load one sheet of plain paper in the printer first, and
then place the transparencies on top of it.
The last transparency may not feed properly unless there is a sheet of plain paper
beneath it.
Paper Does Not Feed Properly or Paper Jams
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Troubleshooting
Paper Jams
Remove the paper according to the following procedure.
1
Slowly pull the paper out, either from the sheet feeder or from the paper
output slot, whichever is easier.
If the paper tears and a piece remains inside the printer, open the front
cover and remove it.
If you cannot pull the paper out, press the POWER button twice to eject the
paper automatically.
2
3
After removing all paper, close the front cover.
Reload the paper into the printer and press the RESUME/CANCEL button.
Note
➤ When reloading the paper into the printer, refer to "Paper Does Not Feed
Properly" to confirm that you are using the correct paper and are loading it
into the printer correctly.
Paper Does Not Feed Properly or Paper Jams
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Troubleshooting
The POWER Lamp Flashes Orange
An error has occurred in the printer. The number of flashes indicates the type of error, as
outlined below. Check the cause and take the appropriate action.
■ Two flashes: Out of paper, paper jam or paper feed error
Replace the paper correctly and press the RESUME/CANCEL button.
If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL button.
■ Three flashes: Paper jam
If paper has jammed in the printer, clear the jam, replace the paper in the printer
correctly and press the RESUME/CANCEL button.
Paper Jams
➡
■ Four flashes: Empty ink tank
One of the ink tanks is empty. Replace it.
Replacing an Ink Tank
➡
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145
Troubleshooting
■ Six flashes: No printhead installed
Install a printhead.
■ Seven flashes: Defective printhead
Remove and reinstall the printhead.
Also, ensure that the protective cap has been removed. If reinstalling the printhead does
not resolve the problem, replace it with a new one.
■ Eight flashes:Waste ink tank almost full
The printer has a built-in waste ink tank for the ink used during printhead cleaning. Eight
flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL
button to cancel the error so you can continue printing. Before the waste ink tank
becomes completely full, contact the Canon Customer Care Center to have the waste ink
tank replaced.
Note
➤ Canon recommends to call the Canon Customer Care Center as soon as
this error occurs. Once the waste ink tank becomes completely full, printing
will be no longer possible.
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146
Troubleshooting
■ POWER lamp flashes alternate green and orange:
An error that requires contacting a Canon the Canon Customer Care Center may
have occurred.
Turn the printer off and unplug the printer from the power supply. Plug the printer back in
and turn the printer back on.
If the problem remains, contact the Canon Customer Care Center.
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147
Troubleshooting
An Error Message is Displayed on the Screen
Windows
• Error Writing to LPT1 or USBxxx
Windows
• Application Error or General Protection Fault
• Other Error Messages
• Other Error Messages
Windows
Macintosh
An Error Message is Displayed on the Screen
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Troubleshooting
Windows
Error Writing to LPT1 or USBxxx
■ Ensure that the printer is turned on.
If the POWER lamp is off, turn the printer on.
If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER
lamp stops flashing.
■ Ensure that the printer is securely connected to the computer.
Note
➤ If you are using a switch box or other devices, remove and reconnect the
printer directly to the computer and try printing again.
If printing is now successful, there may be a problem with the device.
Also there could be a problem with the cable(s). Replace the cable(s) and
try printing again.
■ If spooling is enabled, disable it to send the print data directly to the printer and try
printing again.
1
2
Open the Printer Properties dialog box from the Start menu.
Opening the Printer Properties dialog box directly from the Start menu
➡
On the Details tab (or Advanced tab), click Spool Settings and then
select Print directly to printer.
An Error Message is Displayed on the Screen
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Troubleshooting
■ Verify the printer port status.
Note
➤ Verify your printer port status on the Device Manager.
For information on the verification operation or correcting errors, refer to the
Windows manual.
■ Ensure that the printer port setting corresponds to the printer interface
connection.
Open the Printer Properties dialog box from the Start menu, and click the Details tab (or
Ports tab). If LPT1:(ECP Printer Port) is displayed in the Print to the following port
field, the parallel port is selected. If USBPRNnn (Canon S820) or USBnnn (Canon
S820) ("n" represents a number) is displayed, the USB port is selected.
Opening the Printer Properties dialog box directly from the Start menu
➡
If the setting is incorrect, shut down Windows, turn off the printer and either connect the
printer to the interface selected in the printer driver, or install the correct printer driver
corresponding to the interface.
An Error Message is Displayed on the Screen
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Troubleshooting
■ There may be a problem in the printer driver. Uninstall the printer driver and
reinstall it.
Uninstalling Printer Drivers
➡
If the printer is connected to the USB interface, follow the procedure “Notes on Handling
the USB Interface (for Windows Users)” in the Quick Start Guide.
■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver
port to FILE as follows.
1
2
3
Click the Start button, then click Settings and Printers.
Display the WPS or CAPT driver properties, and click the Details tab.
Change the Print to the following port field to FILE.
An Error Message is Displayed on the Screen
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Troubleshooting
Windows
Application Error or General Protection Fault
■ Ensure that the application program you are using is intended for your
operating system.
For example, if you attempt to print with a Windows 3.1 application under Windows 98,
the application may not function correctly and an error may occur.
Use an application program intended for your operating system.
■ If other applications are running, close them to increase available memory and try
printing again.
■ Ensure that enough memory is allocated to the application.
Refer to the memory requirements of your application.
An Error Message is Displayed on the Screen
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Troubleshooting
■ Check the amount of free space on the hard disk.
You may need to increase the amount of free space by deleting any unnecessary files.
■ If the problem only occurs when printing a specific document, try editing the
document and then printing it.
If this resolves the problem, there may have been a problem in the original document. If
the same problem occurs with the edited document, contact the manufacturer of your
application.
■ There may be a problem in the printer driver. Uninstall the printer driver and
reinstall it.
If the printer is connected to the USB interface, follow the procedure “Notes on Handling
the USB Interface (for Windows Users)” in the Quick Start Guide.
Uninstalling Printer Drivers
➡
An Error Message is Displayed on the Screen
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Troubleshooting
Windows
Other Error Messages
■ If the BJ Status Monitor is displayed, follow the on-screen instructions.
If an error occurs during printing, the BJ Status Monitor displays the error on the Printer
Status tab. Follow the on-screen instructions.
In Windows Me, Windows 98 or Windows 95, click the Guide tab for action to be taken in
response to the error.
An Error Message is Displayed on the Screen
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Troubleshooting
■ If one of the following messages is displayed outside of the BJ Status Monitor:
Could not spool successfully due to insufficient disk space
Increase the amount of free space on the disk by deleting any unnecessary files.
Could not spool successfully due to insufficient memory
Increase available memory by closing any other applications currently running.
Printer driver could not be found
Uninstall the printer driver and reinstall it.
Uninstalling Printer Drivers
➡
Background printing failed (Windows Me/Windows 98/Windows 95 only)
Restart Windows and try printing again.
Could not print [application name] – [file name]
Try printing again once the current job is finished.
An Error Message is Displayed on the Screen
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Troubleshooting
Macintosh
Other Error Messages
■ If a message with the format "Error No.: Xn" (where "X" represents a letter and "n"
represents a number) is displayed:
Error No.: X202
Not enough memory for printing. Increase available memory by closing any other
applications currently running.
Error No.: X203
There is a problem with the printer driver. Uninstall the printer driver and reinstall it.
Uninstalling Printer Drivers
➡
Error No.: X300
Ensure that the power is on, and that the printer and the computer are securely
connected. If the problem remains, verify the Chooser setting.
1
2
In the Apple menu, select Chooser.
Click the S820 icon and ensure that S820 is selected as the connected
destination.
If it is not selected, select it.
If the problem remains, disable all unnecessary Extensions and Control Panels from the
Extensions Manager.
An Error Message is Displayed on the Screen
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Troubleshooting
The BJ Status Monitor is Not Displayed
■ Ensure that "Enable bi-directional support for this printer" is selected.
1
2
Open the Printer Properties dialog box from the Start menu.
Opening the Printer Properties dialog box directly from the Start menu
➡
On the Details tab (or Ports tab), click Spool Settings and select "Enable
bi-directional support for this printer" (or "Enable bi-directional support").
■ If the printer is connected to the parallel interface, ensure that the printer cable
supports bi-directional communication.
The BJ Status Monitor is displayed only when the computer and cable support
bi-directional communication. If you do not know whether your computer and printer cable
support bi-directional communication, contact your dealer or computer manufacturer.
Problems Unique to Windows
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Troubleshooting
Windows 95 only)
■ Check the amount of free space on the hard disk.
Background printing requires a certain amount of disk space.You may need to delete
unnecessary files, or disable background printing.
■ Ensure that background printing is enabled.
1
2
Open the Printer Properties dialog box.
Opening the Printer Properties Dialog Box
➡
On the Page Setup tab, click Printer control... and select
Background Printing.
Problems Unique to Windows
159
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Troubleshooting
Cannot Print Normally
■ When the printer port is set to "ECP", cancel ECP mode and then try printing again.
Sometimes ECP mode disrupts normal printing.
1
2
3
4
5
Open the Printer Properties dialog box.
Click the Maintenance tab.
Click Custom Settings to open the Custom Setting dialog box.
Clear the Set printer to ECP mode check box, and then click Send.
Turn the printer off and back on again.
Problems Unique to Windows
160
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Troubleshooting
■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver
port to FILE as follows.
The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing
Technology) driver may disrupt normal printing.
1
Click the Start button, then click Settings and Printers.
For Windows XP, click Start and select Settings, Control Panel, and
then Printers.
2
3
Display the WPS or CAPT driver properties, and click the Details tab.
Change the Print to the following port field to FILE.
Problems Unique to Windows
161
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Troubleshooting
Jagged Text/Graphics, or Banded Gradations
■ Ensure that your application supports Quick Draw.
If you are using a PostScript-compatible application, printed text and lines may appear
jagged and gradations may appear banded. As the S820 Photo Printer is not a
PostScript printer but a Quick Draw printer, use an application compatible with
Quick Draw for printing.
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163
Troubleshooting
Cannot Print in Background
■ Ensure that background printing is enabled.
1
2
In the Apple menu, select Chooser.
Click Backgrounding on.
■ Check the amount of free space on the hard disk.
Background printing requires a certain amount of disk space.
You may need to remove unnecessary files, or disable background printing.
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164
Appendices
Windows
For Faster Printing
The USB interface provides the quickest printing with Windows Me, Windows 2000 and
Windows 98. Refer to the Quick Start Guide for USB connection details.
When using the parallel printer interface, use the ECP data transfer mode for faster printing.
Note
➤ The ECP mode may not speed up printing on some computers.
1
To enable the ECP mode, first confirm the following:
• The printer and computer are connected with a parallel printer cable.
• The printer driver has been installed.
• The printer port of the computer supports the ECP mode.
• The parallel port is set to ECP mode in the BIOS settings.
Note
➤ Refer to your computer manual for details on printer port specifications and
BIOS settings.
2
Open the Printer Properties dialog box from the Start menu.
Opening the Printer Properties dialog box directly from the Start menu
➡
For Faster Printing
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Appendices
3
Click the Maintenance tab and click the Custom Settings icon.
4
Select the Set printer to ECP mode check box and click Send.
For Faster Printing
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Appendices
Note
➤ • Some computers may have problems printing in the ECP mode.
In this case, clear the Set printer to ECP mode check box in the screen
above, and click Send. Turn the printer off and back on to cancel the
ECP mode.
• With Windows 95, a problem may remain after you cancel the ECP mode
setting. See also “Unable to Print from the Canon BJ Printer Port” in the
on-line help.
For Faster Printing
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Specifications
Specifications
Printing method:
Bubble Jet on-demand
Printing resolution:
2400 (horizontal) × 1200 (vertical) dpi. max.
Print speed (printing with Canon standard pattern):
Black printing
Fast (Draft):
Standard:
Fast (Draft):
Standard:
4 ppm
3.5 ppm
4 ppm
2.4 ppm
0.47 ppm
Color printing
Photo printing (PR-101 A4)
High (Fine):
Print direction:
Bi-directional
Print width:
8.0 in / 203.2 mm max.
(for borderless printing: 8.5 in / 216.0 mm)
Resident print control mode:
Canon extended mode
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Specifications
Receive buffer:
80 KB
Interface (parallel):
IEEE1284-compatible
Interface (USB):
USB 1.1-compatible
Interface connector (parallel):
Amphenol 57-40360 or equivalent
Interface connector (USB):
USB standard Series B receptacle (USB interface)
Recommended printer cable (parallel):
Material:
Type:
Length:
AWG28 or larger
Twisted-pair shielded cable
Up to 6.5 ft (2.0 m)
Connectors: Amphenol 57-30360 or equivalent
Recommended printer cable (USB):
Material:
Type:
Length:
AWG28 (data wiring pair) or AWG20 to 28 (distribution pair)
Twisted-pair shielded cable
Up to 6.5 ft (2.0 m)
Connectors: USB standard Series B pluggable
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Specifications
Acoustic noise level:
Approx. 37 dB (A) (in the best quality mode)
Operating environment:
Temperature: 41 to 95˚F (5 to 35˚C)
Humidity:
10 to 90%RH (no condensation)
Storage environment:
Temperature: 32 to 95˚F (0 to 35˚C)
Humidity:
Power supply:
USA/Canada AC 120 V, 60 Hz
5 to 90% RH (no condensation)
Europe
AC 230 V±10%, 50 Hz
Australia
AC 240 V, 50 Hz
Power consumption:
Standby:
Printing:
3 W
24 W
Dimensions (without a paper rest and paper output tray):
16.9 (W) × 11.6 (D) × 7.0 (H) in
430 (W) × 294 (D) × 177 (H) mm
Weight:
Approx. 11 lb. (5.2 kg)
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Specifications
■ Feed method:
Continuous feed through auto sheet feeder
For Plain Paper, Envelopes, High Resolution Paper,
Glossy Photo Paper, High Gloss Photo Film,
Glossy Photo Cards, Photo Paper Pro,
Transparencies, T-shirt Transfers, Banner Paper
■ Sheet feeder capacity:
Plain Paper (75 gsm)
High Resolution Paper
Envelopes
Glossy Photo Paper
High Gloss Photo Film
Glossy Photo Cards
Photo Paper Pro
100 sheets max.
80 sheets max.
10 pieces max.
1 sheet
1 sheet
20 sheets max.
1 sheet
Photo Paper Pro (borderless)
Transparencies
T-Shirt Transfers
20 sheets max.
30 sheets max.
1 sheet
Banner Paper
1 sheet
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Specifications
■ Ordinary print media:
Regular size: 4" × 6", Letter, Legal, A4, A5, B5, US Com.#10, European DL
Custom size: width: 3.54 to 8.5 in (90.0 to 215.9 mm)
height: 4.72 to 23.0 in (120.0 to 584.2 mm)
2
Weight:
Canon Special media:
High Resolution Paper
17 to 28 lb (64 to 105 g/m ) for non-Canon brand media
Glossy Photo Paper
High Gloss Photo Film
Glossy Photo Cards
Photo Paper Pro
Photo Paper Pro
Transparencies
T-Shirt Transfers
Banner Paper
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Specifications
■ Graphic image printing:
Data format:
Resolution:
Canon extended mode: Raster image format
Canon extended mode: 600, 1200, 2400 dpi
■ Printhead:
Black, Photo Cyan, Photo Magenta, Cyan, Magenta, Yellow: 256 nozzles (1200 dpi)
■ Ink Tanks:
Capacity (page):
Black (BCI-6BK)
*1
*2
approx. 620 , approx. 1150
approx. 980
approx. 740
approx. 480
*2
Cyan (BCI-6C)
Magenta (BCI-6M)
Yellow (BCI-6Y)
Photo Cyan (BCI-6PC Photo)
Photo Magenta (BCI-6PM Photo) approx. 280
*2
*2
*2
approx. 430
*2
*1 1500 characters per page, normal text, at standard and plain paper mode with
Windows Me/Windows 98/Windows 95
*2 Based on printing the ISO JIS-SCID No.5 pattern selecting Print a top-quality
photo and plain paper in the Print Advisor dialog box with Windows Me/
Windows 98
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Specifications
■ Printer driver operating environment:
Windows
IBM PC/AT-compatible computer running on Windows XP, Windows Me,
Windows NT, Windows 2000, Windows 98, or Windows 95.
Macintosh
Macintosh computer equipped with a USB interface and Mac OS.8.6 or 9.x.
■ Hard disk space:
Approx. 15 MB to install on Windows Me, Windows 98 and Windows 95, 30 MB on
Mac OS, or approx. 25 MB on Windows XP, Windows 2000 and Windows NT 4.0
(including temporary files)
Note
➤ When connecting printer and computer through USB interface, use the
system under the following operating environment.
Windows
Computer in which Windows XP, Windows Me, Windows 2000 or Windows
98 was preinstalled by the computer manufacturer on purchase (including
models with preinstalled Windows 98 that was upgraded to Windows XP,
Windows Me or Windows 2000).
Macintosh
Macintosh computer that is equipped with a USB interface and Mac OS 8.6
or 9.x, which was preinstalled by the computer manufacturer on purchase.
Specifications subject to change without prior notice.
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Specifications
■ Printing Area
To ensure the best print quality, the printer allows a margin along each edge of media.
Printing area (dark blue): Canon recommends that you print within this area.
(
)
Printable area (light blue): The area where it is possible to print. However, printing
in this area can adversely affect the print quality or the
paper feed precision. (
)
4" x 6", A4, B5, A5
➡
Legal, Letter
➡
Envelopes
➡
Banner Paper
➡
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Specifications
4" x 6", A4, B5, A5
Size
4" x 6"
A4
Printable Area (width x height)
3.7 × 5.7 in / 94.8 × 144.4 mm
8.0 × 11.4 in / 203.2 × 289.0 mm
6.9 × 9.8 in / 175.2 × 249.0 mm
5.6 × 7.9 in / 141.2 × 202.0 mm
B5
A5
Note
➤ When printing on Photo Paper Pro and Glossy Photo Paper, selection of
"Borderless Printing" enables you to make prints with no margins.
However, borderless printing may cause the top and bottom edges of
paper to decrease in print quality or become soiled.
0.12 in / 3.0 mm
1.2 in / 30.5 mm
Recommended printing area
Printable area
0.84 in / 21.5 mm
0.2 in / 5.0 mm
0.13 in / 3.4 mm
0.13 in / 3.4 mm
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Specifications
Legal, Letter
Size
Printable Area (width x height)
8.0 × 13.7 in / 203.2 × 347.6 mm
8.0 × 10.7 in / 203.2 × 271.4 mm
Legal
Letter
Note
➤ When printing on Photo Paper Pro and Glossy Photo Paper, selection of
"Borderless Printing" enables you to make prints with no margins.
However, borderless printing may cause the top and bottom edges of
paper to decrease in print quality or become soiled.
0.12 in / 3.0 mm
1.2 in / 30.5 mm
Recommended printing area
Printable area
0.84 in / 21.5 mm
0.2 in / 5.0 mm
0.25 in / 6.4 mm
0.25 in / 6.3 mm
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Specifications
Envelopes
Size
Printable Area (width x height)
8.3 × 3.9 in / 211.8 × 98.0 mm
7.5 × 4.1 in / 190.5 × 103.2 mm
US Com. #10
European DL
0.13 in / 3.4 mm
Printable area
0.13 in / 3.4 mm
0.12 in / 3.0 mm
1.04 in / 26.5 mm
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Specifications
Banner Paper
Size
Printable Area (width x height)
Banner Paper
Letter: 8.0 × 65.7 in / 203.2 × 1668.4 mm
A4: 8.0 × 69.8 in / 203.2 × 1774.0 mm
1.2 in / 30.5 mm
0.12 in / 3.0 mm
0.2 in / 5.0 mm
0.13 in / 3.4 mm
0.13 in / 3.4 mm
Min. 2 sheets
Max. 6 sheets
Recommended printing area
Printable area
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Index
Index
A
Application Error
152
B
Background printing (Macintosh)
Background printing (Windows)
Banner Paper
59
159
113
BCI-6BK
69
BCI-6C
69
BCI-6M
69
BCI-6PC Photo
69
BCI-6PM Photo
69
BCI-6Y
69
BJ Print Monitor (Macintosh)
BJ Status Monitor (Macintosh)
BJ Status Monitor (Windows)
Booklet Printing
59
65
36, 154, 158
26
Borderless Printing
26, 44
181
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Index
C
Cancelling a Print Job (Macintosh)
Cancelling a Print Job (Windows)
CAPT driver
Chooser (Macintosh)
Cleaning
61
39
151, 161
59
34, 46, 78
83
Cleaning the Printer
Client (Macintosh)
63
Compatible Media Types
90
D
E
Deep Cleaning
Duplex Printing
34, 81
27, 57
ECP mode
Envelopes
166
92
Error Message
148, 154, 156
F
Fit-to-page Printing
Front cover
26, 57
15, 141
G
Gamma Correction (Macintosh)
General Protection Fault
Glossy Photo Cards
55
152
102
98
Glossy Photo Paper
182
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Index
H
I
High Gloss Photo Film
High Resolution Paper
100
96
Ink Tank
68, 69
M
Media Type (Macintosh)
48
23
Media Type (Windows)
N
Network (Macintosh)
Nozzle Check Pattern
62
77
O
P
Opening the Printer Properties Dialog Box (Windows)
20
Page Setup Dialog Box (Macintosh)
Page Size (Windows)
Paper feed roller
43
25
94
Paper Guide
15
Paper Jams
Paper Output Tray
Paper Rest
144
15
15
Paper Size (Macintosh)
Paper Thickness Lever
43
17
183
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Index
Photo Optimizer PRO (Macintosh)
Photo Paper Pro
PICT File (Macintosh)
Poster Printing
53
31
104, 107
57
26, 56
18
POWER Button
POWER Lamp
18, 145
24
Print Advisor (Windows)
Print Dialog Box (Macintosh)
Print Mode (Macintosh)
Print server (Macintosh)
Printable area
Printer Driver (Macintosh)
Printer Driver (Windows)
Printer port
48
48
62
176
41
19
150
20, 22
17
Printer Properties Dialog Box (Windows)
Printhead Holder
Printhead Lock Lever
Printing Area
Printing the Nozzle Check Pattern
17
176
74
Q
R
Quiet Mode
35
Replacing an Ink Tank
RESUME/CANCEL Button
69
18
184
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Index
S
Sheet Feeder
15
Simulate illustration (Macintosh)
Simulate Illustration (Windows)
Specifications
52
30
169
T
U
V
Transparencies
Transporting the Printer
T-Shirt Transfers
109
85
111
Uninstalling Printer Drivers (Macintosh)
Uninstalling Printer Drivers (Windows)
USB Port
66
40
16
Vivid Photo
31, 53
W
When to Replace Ink Tank and Maintain Printhead
WPS driver
68
151, 161
185
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