Canon Printer MultiPASS F20 User Manual
Basic Guide  
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ꢀ How to use the documentation provided  
START HERE  
Printed sheet  
Setup Sheet  
Be sure to read this sheet first!  
This sheet includes instructions for setting up your machine and getting it ready for use.  
Follow all steps in this sheet before using your machine.  
Printed manual  
Basic Guide (This guide)  
After following instructions in the Setup  
Sheet, read this guide for instructions on  
all functions of your machine.  
Software Guide  
This guide, included as a PDF file in the  
MultiPASS Suite software CD-ROM,  
includes comprehensive instructions on  
using the MultiPASS Suite software. Refer  
to this guide for full instructions on  
printing and scanning from your  
computer.  
NOTE  
• In addition to the above documentation, you can also refer to the online help in the MultiPASS Suite  
software for online information about a window or dialog box, and for step by step instructions on  
performing MultiPASS Suite tasks. To access the online help, select or click [Help] in the software.  
Viewing documentation provided in the CD-ROM  
To view the Software Guide on your computer, you will need to have Adobe Acrobat Reader  
installed. If you do not have this software installed, follow this procedure:  
1
2
Insert the MultiPASS Suite CD-ROM in your CD-ROM drive.  
When the main menu appears, click [INSTALL ADOBE ACROBAT  
READER].  
3
Follow the on-screen instructions.  
Preface  
III  
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ꢀ Type conventions  
Please read the list below of symbols, terms, and abbreviations used in this guide.  
WARNING  
CAUTION  
IMPORTANT  
NOTE  
Indicates a warning concerning operations that may lead to death or  
injury to persons if not performed correctly. In order to use the  
machine safely, always pay attention to these warnings.  
Indicates a caution concerning operations that may lead to injury to  
persons or damage to property if not performed correctly. In order  
to use the machine safely, always pay attention to these cautions.  
Indicates operational warnings and restrictions. Be certain to read  
these items to operate the machine correctly, and to avoid damage  
to the machine.  
Indicates notes for operation or additional explanations. Reading these is  
highly recommended.  
(ꢁ p. n-nn)  
Indicates a page number where additional information can be found.  
Refer to the Setup Sheet for more details.  
ꢁ Setup Sheet  
ꢁ Software  
Refer to the MultiPASS Suite Software User’s Guide (included in the  
CD-ROM) for more details.  
Guide  
machine or printer General term used to represent the MultiPASS F20.  
default  
document  
menu  
A setting that remains in effect unless you change it.  
The original sheet(s) of paper you copy or scan with the machine.  
A list of settings from which you select an item to set up or change. A  
menu has a title which appears in the LCD.  
[key name]  
<message>  
Text enclosed in these brackets indicate a key name or item on the  
computer you have to click, double-click, or point to.  
Text enclosed in these brackets indicate an LCD message or a message  
on the computer.  
click, double-click Term used to select or choose a command or option on your computer,  
generally with a mouse.  
IV  
Preface  
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ꢀ Contents  
1: Introduction  
6: Copying  
What your machine can do ....................................1-1  
Main components of the machine.......................1-2  
Operation panel of the machine ......................1-3  
Documents you can copy........................................6-1  
Making copies..............................................................6-1  
Improving copied images........................................6-2  
Setting color or black & white copying..........6-2  
Adjusting the image quality (resolution) ......6-2  
Adjusting the exposure (density).....................6-2  
Reducing or enlarging a copy................................6-3  
Using preset copy ratios ......................................6-3  
Using custom copy ratios....................................6-3  
Copying an image to fit the page ....................6-4  
Advanced copy features...........................................6-5  
Copying two pages on a single page .............6-5  
Borderless copying ................................................6-6  
Repeating an image on a page.........................6-7  
Creating a mirror image.......................................6-9  
Shrinking an image to fit the page ...............6-10  
2: Document handling  
Document requirements..........................................2-1  
Loading documents...................................................2-1  
3: Print media handling  
Recommended print media and  
requirements..................................................3-1  
General print media guidelines ........................3-5  
Setting the paper thickness lever.........................3-6  
Setting the print media size and type.................3-7  
Loading print media ..................................................3-8  
Loading paper .........................................................3-8  
Loading envelopes.................................................3-8  
Loading banner paper .......................................3-10  
7: Scanning—Basic operation  
Before scanning...........................................................7-1  
Scanning methods .....................................................7-1  
Scanning with the MultiPASS Toolbar ............7-1  
Customizing Toolbar buttons........................7-2  
Scanning from within an application .............7-3  
Using the [Scan] key  
4: The MultiPASS Suite software—  
Basic operation  
Installing the software ..............................................4-1  
System requirements.................................................4-1  
Software components of the MultiPASS Suite...4-2  
My MultiPASS................................................................4-3  
Opening My MultiPASS ........................................4-3  
MultiPASS Viewer ........................................................4-4  
Opening a document in the Viewer................4-4  
MultiPASS Status Monitor........................................4-5  
Opening the Status Monitor ..............................4-5  
MultiPASS Toolbar.......................................................4-5  
Opening the Toolbar.............................................4-5  
More information........................................................4-5  
on the operation panel ..............................7-4  
More information........................................................7-4  
8: Photo printing from a memory  
card  
Compatible memory cards......................................8-1  
Recommended print media....................................8-1  
Inserting/removing a memory card.....................8-2  
Inserting a memory card .....................................8-2  
Removing a memory card...................................8-2  
Printing methods ........................................................8-3  
Printing an index ....................................................8-4  
Printing all frames ..................................................8-5  
Printing a single frame .........................................8-7  
Printing a range of frames ..................................8-9  
DPOF (Digital Print Order Format)  
5: Printing from your computer—  
Basic operation  
Before printing.............................................................5-1  
Printing ...........................................................................5-1  
Canceling printing......................................................5-2  
Changing print settings............................................5-2  
Changing print settings with the  
Print Advisor...................................................5-2  
Changing print settings manually ...................5-3  
More information........................................................5-3  
printing..........................................................8-11  
Setting vivid photo printing.................................8-13  
Setting date printing...............................................8-14  
Preface  
V
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9: Maintenance  
11: Machine settings  
Replacing ink tanks ....................................................9-1  
Low ink warning .....................................................9-1  
When to replace an ink tank ..............................9-1  
Guidelines .................................................................9-1  
Replacing an ink tank ...........................................9-2  
Resetting the ink counter....................................9-4  
Checking the ink level ..........................................9-4  
Maintaining the printhead ......................................9-5  
Flowchart of printhead maintenance.............9-5  
Printing the nozzle check pattern....................9-6  
Cleaning the printhead........................................9-6  
Aligning the printhead.........................................9-7  
Aligning the printhead from the  
Accessing the machine settings .........................11-1  
Settings ........................................................................11-2  
Menu: ENLARGE/REDUCE .................................11-2  
Menu: PAPER SELECT .........................................11-2  
Menu: DENSITY ....................................................11-2  
Menu: IMAGE QUALITY .....................................11-2  
Menu: SPECIAL COPY..........................................11-2  
Menu: INK VOLUME ............................................11-2  
Menu: MAINTENANCE ........................................11-3  
Menu: USER DATA ................................................11-3  
Menu: PHOTO PRINT MODE .............................11-4  
Appendix: Specifications  
General specifications...............................................A-1  
System requirements................................................A-4  
Ink specifications ........................................................A-4  
Print specifications.....................................................A-4  
Copy specifications....................................................A-5  
Scan specifications.....................................................A-5  
Photo print specifications .......................................A-5  
operation panel.............................................9-7  
Aligning the printhead from the  
MultiPASS Suite .............................................9-7  
Cleaning your machine.............................................9-9  
Cleaning the exterior ............................................9-9  
Cleaning the scanning area................................9-9  
Cleaning the roller .................................................9-9  
Index ......................................................................................I-1  
10: Troubleshooting  
Problems installing and removing  
software.........................................................10-1  
Problems turning on the computer  
(when the MultiPASS Suite opens) ......10-2  
Problems printing from your computer ..........10-3  
Copying problems....................................................10-5  
Problems scanning to a computer.....................10-6  
Problems using a memory card..........................10-8  
If nothing displays in the LCD (if there is  
no power) ...................................................10-10  
Removing jammed paper...................................10-11  
Removing jams in the paper output  
tray ................................................................10-11  
Removing jams from the machine’s  
interior.........................................................10-11  
If there are repeated paper jams.................10-12  
If the nozzle check pattern does not  
print properly............................................10-12  
Interpreting the messages .................................10-12  
LCD messages.....................................................10-13  
MultiPASS Status Monitor messages..........10-16  
If you cannot solve the problem......................10-16  
VI  
Preface  
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ꢀ Safety information  
Read this safety information thoroughly before using your machine and keep it handy in case  
you need to refer to it later.  
WARNING  
• This product emits low level magnetic flux. If you use a cardiac pacemaker and feel  
abnormalities, please move away from this product and consult your doctor.  
CAUTION  
• Do not disassemble or modify. There are high-temperature and high-voltage components inside  
the machine which may result in fire or electrical shock.  
• Follow all warnings and instructions marked on the machine.  
Location  
WARNING  
• Do not place the machine near alcohol, paint thinner, or  
other flammable substances. If flammable substances  
come into contact with electrical parts inside the machine,  
it may result in fire or electrical shock.  
CAUTION  
• Do not place the machine on top of a carpet or rug which  
has long pile. The threads may get inside the machine and  
cause a fire.  
• Do not block or cover the ventilation port or any openings  
on the machine with objects as this may result in fire.  
• Place the machine on a flat, stable, vibration-free  
surface that is strong enough to support its weight.  
(For the weight of the machine, see the Appendix.)  
• Do not place objects around the power plug so that you  
are able to readily disconnect the power plug from the  
wall socket at any time. Otherwise you will be unable to  
disconnect the power plug in case of an emergency.  
• Make sure the area is free from dust.  
• Make sure the location is not affected by extreme  
temperature changes and always stays between  
59° and 81.5°F (15° and 27.5°C).  
• Make sure the relative humidity of the area is between  
20% and 80%.  
• Keep the machine away from direct sunlight.  
• Do not use or store the machine outdoors.  
• Do not install the machine near devices that contain  
magnets or generate magnetic fields, such as speakers.  
Preface  
VII  
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• To ensure proper ventilation, make sure the machine is  
approximately 4 inches (10 cm) away from walls and other  
equipment.  
Power supply  
WARNING  
• Do not damage or modify the power cord and power plug.  
Also do not place heavy objects on the power cord, pull on  
it, or extensively bend it. These actions may cause electrical  
damage and result in fire or electrical shock.  
• Do not insert or unplug the power plug with wet hands as  
this may result in electrical shock.  
• Do not overload the wall outlet with too many electrical  
appliances as this may result in fire or electrical shock.  
• Plug the machine into a standard 120 V AC, 60 Hz, two-  
prong grounded outlet. Operate the machine only from  
the type of power source indicated on the machine’s  
label or a fire, electrical shock, or malfunction may occur.  
If you are unsure of the type of power available, consult  
your local power company.  
• Do not allow the power cord to be near objects that emit  
heat. The outer cover of the power cord may melt  
resulting in fire or electrical shock.  
• Make sure the power cord is fully extended and has no  
knots in it when electricity is running through it. Knots  
etc. in the cord may result in fire or electrical shock.  
• Fully insert the power plug securely into the electrical  
outlet. If the prongs of the power plug come into contact  
with metallic objects etc., it may result in fire or electrical  
shock.  
• Do not use an extension cord as this may result in fire or  
electrical shock.  
• Turn off the power and disconnect the power cord if the  
machine will not be used for a long period such as during  
holidays.  
IMPORTANT  
• If dust accumulates around the power cord’s plug when  
it is connected to a power outlet, unplug the machine  
and wipe the plug with a clean, dry cloth.  
• Whenever you turn off the power and unplug the machine,  
wait at least five seconds before you plug it in again.  
VIII  
Preface  
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• Use only the power cord that came with the machine.  
• Turn off the power and unplug the machine in the following conditions:  
– When the power cord or plug is damaged or frayed.  
– If liquid has spilled into the machine.  
– If the machine has been exposed to rain or water.  
– If the machine does not operate normally when you have followed the instructions in the guides  
included with your machine. Adjust only those controls that are covered by the instructions in the  
guides since improper adjustment of other controls may result in damage and will often require  
extensive work by a qualified technician to restore the product to normal operation.  
– If the machine has been dropped or damaged.  
– If the machine exhibits a distinct change in performance, indicating a need for servicing.  
Handling  
WARNING  
• Do not drop paper clips, staples, or other metal objects  
inside the machine. Also do not spill water, liquid, or  
flammable substances inside the machine. If these items  
come into contact with high-voltage parts inside the  
machine, it may result in fire or electrical shock. If these  
items are dropped or spilled in the machine, turn off the  
power and unplug the power cord immediately with dry  
hands. Then contact the Canon Customer Care Center.  
• Do not use any highly flammable sprays near the machine.  
If gas from a spray comes into contact with the electrical  
components inside the machine, it will result in fire.  
• There are high-voltage components inside the machine.  
If you are looking inside the machine to remove paper  
jams etc., do not allow metallic objects such as jewelry to  
come into contact with the inside of the machine.  
Contact may result in burns or electrical shock.  
CAUTION  
• Close the document cover gently to avoid catching  
your hand. Failing to do so may result in personal injury.  
• Do not press down hard on the the document cover when  
using the platen glass to scan thick books. This may damage  
the platen glass and document cover, and/or result in personal  
injury.  
Preface  
IX  
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• Do not place the following objects on top of the machine. If such objects come into contact with  
internal electrical components, the machine may short-circuit resulting in fire or electrical  
shock.  
– Metallic objects such as jewelry and watches  
– Containers of water or other liquids such as glasses, vases, or pot plants  
If water etc. does spill inside the machine, turn off the power immediately, disconnect the power  
cord and contact the Canon Customer Care Center.  
• Do not touch the high-voltage electrical parts as this may result in electrical shock.  
• Do not place heavy objects on top of the machine as these may topple over and result in injury.  
• Do not insert your hands into the machine while it is printing as parts inside the machine are  
moving and this may result in injury.  
• After printing, do not touch the electrical contacts of the printhead. They will be hot and may  
result in burns or electrical shock.  
• Do not subject the machine to strong physical shock or  
vibration.  
• Before moving the machine, turn off the power and unplug the  
machine.  
• Do not lift the machine by any of its attachments. Close the  
multi-purpose tray and paper output tray, and lift the machine by  
the recessed areas on its sides as shown.  
• A distinct change in performance may indicate a need for  
servicing.  
Maintenance  
WARNING  
• Do not service the machine yourself except as specifically described in this guide. If further  
servicing is required, contact the Canon Customer Care Center.  
• Keep the machine clean. Dust accumulation may prevent the machine from operating properly.  
X
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ꢀ Legal limitation on usage of your product and the  
use of images  
Using your product to scan, print or otherwise reproduce certain documents, and the use of  
such images as scanned, printed or otherwise reproduced by your product, may be  
prohibited by law and may result in criminal and/or civil liability. A non-exhaustive list of  
these documents is set forth below. This list is intended to be a guide only. If you are  
uncertain about the legality of using your product to scan, print or otherwise reproduce any  
particular document, and/or of the use of the images scanned, printed or otherwise  
reproduced, you should consult in advance with your legal advisor for guidance.  
• Paper money  
• Traveler’s checks  
• Money orders  
• Food stamps  
• Certificates of deposit  
• Passports  
• Postage stamps (canceled or uncanceled)  
• Identifying badges or insignias  
• Selective service or draft papers  
• Checks or drafts issued by governmental  
agencies  
• Immigration papers  
• Internal revenue stamps (canceled or uncanceled)  
• Bonds or other certificates of indebtedness  
• Stock certificates  
• Copyrighted works/works of art without  
permission of copyright owner  
• Motor vehicle licenses and certificates of title  
ꢀ Users in the USA  
FCC Notice  
MultiPASS F20: H12260  
This device complies with Part 15 of the FCC Rules.  
Operation is subject to the following two conditions:  
(1) This device may not cause harmful interference, and  
(2) this device must accept an interference received, including interference that may cause  
undesired operation.  
NOTE  
• This equipment has been tested and found to comply with the limits for a class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses and can  
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may  
cause harmful interference to radio communications. However, there is no guarantee that interference  
will not occur in a particular installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off and on, the user is  
encouraged to try to correct the interference by one or more of the following measures:  
• Reorient or relocate the receiving antenna.  
• Increase the separation between the equipment and receiver.  
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
• Consult the dealer or an experienced radio/TV technician for help.  
Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of the  
FCC Rules.  
Preface  
XI  
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Do not make any changes or modifications to the equipment unless otherwise specified in  
this guide. If such changes or modifications should be made, you could be required to stop  
operation of the equipment.  
Canon U.S.A. Inc.  
One Canon Plaza, Lake Success, NY 11042, U.S.A.  
TEL No. (516) 328-5600  
ꢀ Users in Canada  
IMPORTANT  
• This Class B digital apparatus meets all requirements of the Canadian Interference-Causing  
Equipment Regulations.  
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le  
matériel brouilleur du Canada.  
CANON CANADA INC.  
1-800-OK-CANON  
24 HOURS A DAY, SEVEN DAYS A WEEK  
XII  
Preface  
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Chapter  
1
Introduction  
1
ꢀ What your machine can do  
Thank you for purchasing the Canon MultiPASS F20.Your machine incorporates the following  
functions in one simple-to-operate device:  
Printer • • • • • • • • • • • • • • Print crisp, clear color or black & white documents from your  
computer.  
Copier• • • • • • • • • • • • • • • Make color or black & white copies from your machine. Also, apply  
advanced copy features to your copies.  
Scanner • • • • • • • • • • • • • Scan high-resolution images to your computer and process them  
easily using the software provided.  
Photo printer • • • • • • • • • Print photo-quality images from a memory card inserted directly  
into your machine.  
You may choose to use your machine as a stand-alone device for copying and photo printing.  
Alternatively, connect your machine to a computer and you will have a fully integrated  
printer/copier/scanner/photo printer. The MultiPASS Suite software provided with your  
machine will allow you to perform a variety of tasks from your computer effortlessly and  
efficiently.  
Chapter 1  
Introduction  
1-1  
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ꢀ Main components of the machine  
q
w
e
o
i
r
t
y
u
!
!
!
!
q Document cover  
w Multi-purpose tray  
e Tray extension  
r [Eject] button  
t Card slot  
i Tray extension  
o Operation panel  
! Platen glass  
! Inner cover  
! Printhead holder  
! Paper thickness lever  
y Indicator light  
u Paper output tray  
1-2  
Introduction  
Chapter 1  
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Operation panel of the machine  
q
w
e
r
y
u
o !  
!
1
t
i
!
!!  
!
q [ON/OFF] key  
Turns the machine on and off (keep pressed for a brief interval).  
Before turning on the machine, make sure the document cover is closed.  
w [Copy] key  
Switches the machine to copy mode.  
e [Scan] key  
Scans a document to your computer according to the action selected.  
r [Photo Print] key  
Switches the machine to photo card print mode.  
t [Menu] ∞ key  
Accesses the settings to customize operation of your machine.  
y [2 (-)] and [3 (+)] keys  
Scroll through selections, and increase or decrease the number of copies or the photograph  
file number.  
u LCD  
Displays messages and selections, and prompts during operation.  
i [Set] key  
Selects or confirms settings.  
o [Resume] key  
Resumes an operation after an error is corrected.  
! Alarm light  
Blinks when an error occurs or when the machine needs attention.  
! [Stop/Reset] key  
Cancels operations and returns the machine to standby mode.  
! [Color/B&W] key  
Sets the machine for color or black & white copying.  
! B&W light  
Lights when black & white copying is selected.  
! Color light  
Lights when color copying is selected.  
! [Start] key  
Starts operations.  
Chapter 1  
Introduction  
1-3  
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NOTE  
• The power cannot be turned off when the machine is operating.  
• Your machine performs printhead cleaning every time you plug in the machine. This ensures optimum  
print quality but also consumes a small amount of ink during the cleaning process. For this reason, it is  
recommended that you only turn the machine off with [ON/OFF] when instructed to do so in this guide.  
1-4  
Introduction  
Chapter 1  
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Chapter  
2
Document handling  
ꢀ Document requirements  
2
The documents you load on the platen glass for copying or scanning must meet these  
requirements:  
Document • All types of documents  
type  
• Photographs  
• Book  
! 2  
# 4  
Size (W × L) Max. 8 × 11 in. (216 × 297 mm)  
Quantity  
• 1 sheet  
• 10 photographs for multi-scan  
# 4  
Max. in. (20 mm)  
Thickness  
ꢀ Loading documents  
NOTE  
• Make sure any glue, ink, or correction fluid on the document is completely dry before loading.  
1
2
Lift the document cover.  
Place your document face down on the  
platen glass. Align the upper left corner  
of your document with the alignment  
mark on the upper left corner of the  
platen glass.  
3
Gently lower the document cover.  
Chapter 2  
Document handling  
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2-1  
2-2  
Document handling  
Chapter 2  
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Chapter  
3
Print media handling  
ꢀ Recommended print media and requirements  
The following print media is recommended for use with your machine. Please be sure to follow  
the guidelines and meet the requirements when loading print media in the multi-purpose tray.  
3
ꢀ Plain Paper  
! 2  
Size: Letter (8 × 11 in./215.9 × 279.4 mm)  
! 2  
Legal (8 × 14 in./215.9 × 355.6 mm)  
! 4  
# 4  
A4 (8 × 11 in./210 × 297 mm)  
Weight: 17–28 lb. (64–105 g/m2)  
2
# 8  
Quantity: Approx. 100 sheets (20 lb. or 75 g/m ) or maximum stack height of in. (10 mm)  
Paper thickness lever position: Left  
Use for: Printing from your computer/copying/photo printing  
• The machine supports the above paper sizes in portrait orientation.  
• You can use regular copier paper, cotton bond paper, or typical letterhead.  
• Your machine does not require special ink jet paper.  
• Legal-size paper can only be used when printing from your computer.  
ꢀ Envelopes  
! 2  
! 8  
Size: U.S. Commercial No. 10 (9 × 4 in./241 × 105 mm)  
% 8  
# 8  
European DL (8 × 4 in./220 × 110 mm)  
Quantity: 10 envelopes  
Paper thickness lever position: Right  
Use for: Printing from your computer  
• You may be able to load other envelope sizes, but Canon cannot guarantee consistent  
performance on these.  
• Do not use the following types of envelopes since they may cause problems:  
– Envelopes with windows, holes, perforations, cutouts, double flaps, pressure seals, and  
peel-off sealing strips.  
– Envelopes with letters enclosed.  
– Sealed envelopes.  
• Remove the envelopes from the paper output tray before the count reaches 10.  
• For details on loading envelopes, see p. 3-8.  
Chapter 3  
Print media handling  
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3-1  
ꢀ Bubble Jet Paper LC-301  
Developed for high quality printing with minimal or no smearing when in contact with water  
or damp surfaces. This specially coated paper produces bright and vivid colors and stands up  
to normal office highlighters.  
Size: Letter, A4  
2
# 8  
Quantity: Approx. 100 sheets (20 lb. or 75 g/m ) or maximum stack height of in. (10 mm)  
Paper thickness lever position: Left  
Use for: Printing from your computer/copying/photo printing  
ꢀ High Resolution Paper HR-101N  
Designed to produce near-photographic quality print output with sharp and vivid graphics.  
Size: Letter, A4  
# 8  
Quantity: Approx. 80 sheets or maximum stack height of in. (10 mm)  
Paper thickness lever position: Left  
Use for: Printing from your computer/copying  
• Load the paper with the whiter side facing up.  
• Remove the sheets from the paper output tray before the count reaches 50. If the paper  
curls, remove each sheet as it is delivered in the paper output tray.  
ꢀ Glossy Photo Paper GP-301/GP-301N  
A high gloss, thick paper that produces the look and feel of a photograph.  
Size: Letter, A4  
Quantity: 10 sheets  
Paper thickness lever position: Left  
Drying time: 2 minutes  
Use for: Printing from your computer/copying  
• Remove the sheets from the paper output tray before the count reaches 10.  
• Load the paper with the whiter side facing up.  
• Do not use the loading support sheet included with this print media.  
ꢀ Glossy Photo Cards FM-101  
Made from the same stock as Glossy Photo Paper GP-301, these cards allow you to print  
images over the entire area of the card.  
# 4  
! 2  
Size: 4 × 8 in. (119 × 214 mm)  
Quantity: 20 sheets  
Paper thickness lever position: Left  
Drying time: 2 minutes  
Use for: Printing from your computer/copying  
• Print the image so that it extends beyond the perforations and then trim off the unwanted  
white margins.  
• Load the paper with the glossy side facing up.  
• Do not use the loading support sheet included with this print media.  
• Remove the sheets from the paper output tray before the count reaches 20.  
3-2  
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ꢀ Matte Photo Paper MP-101  
A matte, thick paper that produces vivid color output and is waterproof. Ideal for many uses  
such as paper crafts, calendars, and photographs with a matte finish.You can also use this  
paper for borderless printing.  
Size: Letter  
Quantity: 10 sheets  
Paper thickness lever position: Left  
Use for: Printing from your computer  
• Load the paper with the whiter side facing up.  
• In the printer driver, select “Matte Photo Paper” as the print media type.  
• Remove each sheet as soon as it is printed.  
ꢀ Photo Paper Plus Glossy PP-101  
A thick, coated paper designed to produce a glossy finish and vivid color output. This paper is  
also waterproof. Suitable for printing high-quality photographs and for borderless printing.  
Size: Letter, 4 × 6 in. (101.6 × 152.4 mm)  
3
Quantity: 20 sheets  
Paper thickness lever position: Left  
Use for: Printing from your computer  
• Load the paper with the glossy side facing up.  
• In the printer driver, select “Photo Paper Plus Glossy” as the print media type.  
• Remove each sheet as soon as it is printed.  
ꢀ Photo Paper Pro PR-101  
A thick paper with a treated surface that enhances gloss and provides superior color  
reproduction. It is ideal for printing high-quality photographs.  
Size: Letter, A4, 4 × 6 in. (101.6 × 152.4 mm)  
Quantity: 1 sheet, 20 sheets (4 × 6 in./101.6 × 152.4 mm size)  
Paper thickness lever position: Left  
Drying time: 30 minutes  
Use for: Printing from your computer/copying/photo printing  
• Load the paper with the glossier side facing up.  
• For 4 × 6 in. (101.6 × 152.4 mm) size paper, remove the sheets from the paper output tray  
before the count reaches 20. For letter- or A4-size paper, remove each sheet as soon as it is  
printed.  
ꢀ Photo Paper Pro PC-101S  
Made from the same stock as Photo Paper Pro PR-101, these cards are intended for printing  
images that cover the entire surface of the card, without a white border. This paper is ideal for  
printing high quality photographs.  
Size: 4 × 6 in. (101.6 × 152.4 mm)  
Quantity: 20 sheets  
Paper thickness lever position: Left  
Drying time: 30 minutes  
Use for: Printing from your computer  
• Load the paper with the glossy side facing up.  
• Remove the sheets from the paper output tray before the count reaches 20.  
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3-3  
ꢀ High Gloss Photo Film HG-201  
A bright white finish film that lends striking visual power to charts, graphs, and photographic  
images. It creates a sharper and more vivid color output than is possible with coated paper.  
Size: Letter, A4  
Quantity: 1 sheet  
Paper thickness lever position: Left  
Drying time: 2 minutes  
Use for: Printing from your computer/copying  
• If the film is curled, flatten it by curling it in the opposite direction.  
• Load the film with the cut corner at the upper right.  
ꢀ Transparencies CF-102  
Produce excellent contrast, sharpness, and color, creating crisp and professional overhead  
presentations.  
Size: Letter, A4  
Quantity: 30 sheets  
Paper thickness lever position: Left  
Drying time: 15 minutes  
Use for: Printing from your computer/copying  
• Although you can print on either side of CF-102 transparencies, best results can be obtained  
by printing on the side toward which it curls when held by the edge.  
• Remove each transparency after it is delivered being careful not to touch any surfaces.  
Do not allow transparencies to stack up in the paper output tray.  
• When your output has dried completely, cover its printed side with a sheet of plain (not  
coated) paper before storing it.  
• Load one sheet of plain paper as the last sheet in the stack.  
ꢀ Banner Paper BP-101  
Specifically designed for printing one continuous sheet in a banner format. The connected  
sheets are divided by perforations.  
! 2  
Size: 8 × 11 in. (215.9 × 279.4 mm), A4  
Maximum length: 66 in. (1676 mm)  
Quantity: 2 to 7 sheets (joined)  
Paper thickness lever position: Right  
Use for: Printing from your computer  
• You can print from two to six continuous sheets at a time.  
• When tearing the banner paper, tear off one more sheet than you actually need to print.  
The maximum length for one print job is six sheets, so if you will be printing on six sheets,  
tear off a seven-sheet length.  
• Load banner paper print side up.  
• Ensure the ink does not stain the table or floor.  
• For details on loading banner paper, see p. 3-9.  
ꢀ T-Shirt Transfers TR-201  
Used to produce iron-on transfers.  
Size: Letter, A4  
Quantity: 1 sheet  
Paper thickness lever position: Right  
Use for: Printing from your computer/copying  
3-4  
Print media handling  
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• Load the paper with the side that does not have green lines facing up.  
• Use mirror printing to print or copy the image onto the T-shirt transfer.  
• If the T-shirt transfer is curled, flatten it by curling it in the opposite direction.  
General print media guidelines  
• Paper types you cannot use  
Do not use the following:  
– Creased print media  
– Curled print media  
– Wrinkled print media  
– Moist print media  
– Print media that is too thin (It should be at least 17 lb. or 64 g/m2.)  
– Print media that is too thick (It should not be more than 28 lb. or 105 g/m2, except for  
Canon print media.)  
3
– Print media with holes (e.g. punched holes)  
– Postcards with photographs or stickers adhered to them  
• Hold the print media as closely as possible to its edges and try not to touch the printing  
surface. Printing quality will deteriorate if the printing surface is damaged or becomes dirty.  
• Do not touch the printing surface until the ink has dried.  
• Some print media may curl and the printing surface may smudge if you have used a large  
amount of ink for printing. If this occurs, move the paper thickness lever to the right. Paper  
that tends to curl is not recommended for printing photographs or graphics. Use for  
printing mainly text.  
• Do not use print media that is in bad condition (ꢁ above). If the print media is curled,  
uncurl it before printing.  
• Place the print media you have not used back into its packet and store out of direct sunlight  
in a place where temperature and humidity is low.  
• Photo Paper Pro guidelines  
– Do not touch the printed surface until the ink is fixed (approx. 30 minutes). Colors in dark  
images may appear indistinct at first, but will become clearer after about 30 minutes.  
– Images may smudge if you place them in an album before the ink is completely dry. It is  
recommended that you allow the ink to dry for 24 hours.  
– Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to direct  
sunlight.  
– Do not store or display printouts in hot, damp, or humid conditions. Never expose them to  
heat or direct sunlight.  
– Store printouts in photo albums, photo frames, or presentation binders to protect them  
from direct exposure to air or sunlight.  
– Do not mount printouts in an adhesive-type album as you may not be able to remove  
them.  
– Be aware that some types of clear plastic folders and albums may cause the edges of the  
paper to turn yellow.  
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3-5  
ꢀ Setting the paper thickness lever  
The paper thickness lever adjusts the gap between the printhead and the print media to suit  
the print media’s thickness. Before printing, be sure to set the paper thickness lever.  
Follow this procedure to set the paper thickness lever:  
1
Open the inner cover.  
• The printhead holder moves to the left.  
2
Move the paper thickness lever to the  
appropriate setting.  
• For details on which position to set for the  
print media you are using, see p. 3-1 to p. 3-5.  
BCI-24  
BCI-24  
Color  
Black  
3
4
Close the inner cover.  
The LCD displays the following message:  
INK TANK CHANGED?  
ꢂ YES  
NO  
ꢃ
Press [3].  
3-6  
Print media handling  
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ꢀ Setting the print media size and type  
For copying, you need to set the size and type of print media loaded in the multi-purpose  
tray.  
NOTE  
• For documents printed from your computer, you can specify the print media size and type on your  
computer (ꢁ Software Guide).  
• For photo printing, specify the print media size as described in Chapter 8.  
Follow this procedure to set the print media size and type:  
1
2
Press [Copy].  
Press [Menu] twice.  
Ex:  
3
ꢀ2.PAPER SELECT  
3
4
Press [Set].  
Ex:  
SIZE :  
TYPE :  
< ꢀLTR  
ꢀPLAIN  
>
Use [2] or [3] to select the print media size.  
• Select:  
– <LTR> for letter-size print media.  
– <4” × 6”> for card-size print media.  
– <A4> for A4-size print media.  
5
6
Press [Set].  
Ex:  
SIZE :  
TYPE :  
ꢀLTR  
<ꢀPLAIN >  
Use [2] or [3] to select the print media type.  
• Select:  
– <PLAIN> for plain paper.  
– <GLOSSY> for glossy photo paper.  
– <H.RES.> for high resolution paper.  
– <TRANS.> for transparencies.  
– <PHOTO> for Photo Paper Pro.  
7
Press [Set].  
• In copy mode, the LCD will display the print media size and type.  
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3-7  
ꢀ Loading print media  
Loading paper  
Follow this procedure to load paper in the multi-purpose tray:  
1
Open the multi-purpose tray q, then the  
tray extension w.  
q
w
2
Place a stack of paper (print side up)  
in the multi-purpose tray q and  
adjust the paper guide A to the  
width of the stack w.  
q
w
• Make sure the stack does not exceed the  
paper limit mark B.  
A
B
Loading envelopes  
Follow this procedure to load envelopes in the multi-purpose tray:  
1
Make sure the paper thickness lever is  
set to the right.  
• For details, see p. 3-6.  
2
3
Open the multi-purpose tray, then the  
tray extension.  
Prepare the envelopes for loading:  
Press down firmly on the edges of the  
envelopes to make the folds crisp. Also,  
press firmly on the area that corresponds  
to the edges of the back flap.  
3-8  
Print media handling  
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Remove any curling by holding the edges  
diagonally and bending them gently.  
If the edges of the envelope are inflated or are  
curling up, place the envelope on a desk and  
with a pen press down on it moving from the  
center toward the edges of the envelope.  
! 8  
• Ensure that no curl or puff exceeds inch (3 mm).  
3
Cross-sections of the envelope edge  
Incorrect  
Correct  
4
Place the stack of envelopes (print side up)  
in the multi-purpose tray q and adjust the  
paper guide A to the width of the stack w.  
• Feed the left side of the envelope (return  
address portion) into the multi-purpose tray  
first.  
q
w
• Make sure the stack does not exceed the  
paper limit mark B.  
A
B
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3-9  
Loading banner paper  
NOTE  
• Always leave an extra sheet at the end of the banner—just in case the type runs over.  
• Printing on banner paper may require considerable amounts of ink so use new ink tanks if necessary.  
• For best print results on banner paper, use light design patterns.  
Follow this procedure to load banner paper in the multi-purpose tray:  
1
Make sure the paper thickness lever is  
set to the right.  
• For details, see p. 3-6.  
2
Lower the tray extension on the multi-  
purpose tray.  
3
4
Cut the banner paper to the required  
length and place it behind the machine  
on a flat surface. Then insert the first  
sheet in the multi-purpose tray q and  
adjust the paper guide A to the width  
w
q
! 8  
of the sheet leaving an inch (1 mm) gap  
A
between the paper guide and edge of  
the sheet w.  
• Make sure the sheets behind the machine are  
aligned with the first sheet.  
Set your computer to print on banner  
paper.  
• Allow the paper to flow over the edge of the  
table as it exits the machine.  
3-10  
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Chapter  
The MultiPASS Suite software  
4
Basic operation  
ꢀ Installing the software  
If you have not already installed the software as explained in the Setup Sheet, please do so  
now. For instructions, see the Setup Sheet or the Software Guide.  
4
ꢀ System requirements  
To successfully install and operate the MultiPASS Suite, your system must meet the following  
requirements:  
• CD-ROM drive, or access to one over a network connection  
• 256-color SVGA monitor or greater  
• Microsoft Internet Explorer version 4.01 or later  
• Client for Microsoft Networks (Windows 98/Me only)  
• 60 MB of available hard disk space (150 MB recommended)  
# 8  
• USB cable 16 ft. (5 m) or shorter  
ꢀ Microsoft Windows 98  
• IBM or compatible computer with a Pentium® 90 processor or higher  
• 32 MB of RAM (64 MB or more recommended)  
ꢀ Windows Me  
• IBM or compatible computer with a Pentium® 150 processor or higher  
• 32 MB of RAM (64 MB or more recommended)  
ꢀ Windows 2000  
• IBM or compatible computer with a Pentium® 133 processor or higher  
• 64 MB of RAM (128 MB or more recommended)  
ꢀ Windows XP  
• IBM or compatible computer with a Pentium® 233 processor (Pentium® 300 processor or  
higher recommended)  
• 64 MB of RAM (128 MB or more recommended)  
Chapter 4  
The MultiPASS Suite software—Basic operation  
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4-1  
ꢀ Software components of the MultiPASS Suite  
The following components are installed when you install the MultiPASS Suite software:  
ꢀ Printer driver (ꢁ Chapter 5)  
Enables you to print from any Windows application that supports printing.  
ꢀ Scan driver: ScanGear for MultiPASS (Windows 98/Me/2000/XP) or WIA Driver  
(Windows XP) (ꢁ Chapter 7)  
Enables you to scan an image to your computer.  
ꢀ My MultiPASS (ꢁ p. 4-3)  
Enables you to store and manage your MultiPASS documents in the My MultiPASS folder on  
your computer.  
ꢀ MultiPASS Viewer (ꢁ p. 4-4)  
Enables you to view your documents stored in My MultiPASS.  
ꢀ MultiPASS Photo Enhancer (ꢁ Software Guide)  
Enables you to make advanced image adjustments to an image opened in the MultiPASS  
Viewer.  
ꢀ MultiPASS Status Monitor (ꢁ p. 4-5)  
Shows the current status of the machine and any error conditions.  
ꢀ MultiPASS Toolbar (ꢁ p. 7-1)  
Enables you to scan an image directly to a destination, such as a desired application (e.g. your  
e-mail application or a graphic application).  
NOTE  
• If you are using Windows 2000/XP, MPService (MultiPASS Service) is automatically created and must be  
running for jobs to be processed with the MultiPASS Suite and the machine. MPService starts  
automatically when you start your computer, even if you have not yet logged into Windows. If you log  
off Windows and leave the computer on, MPService continues to run in order to process any MultiPASS  
jobs.  
4-2  
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ꢀ My MultiPASS  
My MultiPASS is a folder that contains the Scan to Save folder that stores scanned images.  
q
q
4
q Scan to Save folder—Stores scanned images in the My Pictures folder, or if not available,  
in the My Documents folder or Scan to Save folder.  
My MultiPASS works within Windows Explorer and thus has a similar structure. For more  
details on My MultiPASS, see the Software Guide.  
Opening My MultiPASS  
Follow one of the procedures below to open My MultiPASS:  
On the MultiPASS Toolbar, click [MultiPASS] (ꢁ p. 7-1).  
-or-  
On the Windows desktop, double-click the My MultiPASS icon.  
-or-  
If opening My MultiPASS from Windows Explorer, click [My MultiPASS] under Desktop.  
NOTE  
• When you open My MultiPASS, the MultiPASS menu appears on the menu bar.  
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4-3  
ꢀ MultiPASS Viewer  
The MultiPASS Viewer allows you to open and view documents stored in the Scan to Save  
folder. Once open in the Viewer, if you want to edit your document, you can open it in the  
MultiPASS Photo Enhancer to make advanced image adjustments, such as applying filters or  
effects to your document. For details on the MultiPASS Photo Enhancer, refer to the Software  
Guide.  
Opening a document in the Viewer  
1
In the Scan to Save folder, double-click the document you want to  
open.  
Toolbar buttons  
q
w
e
r
t
y
u
i
o
!
q Saves the document under a new name.  
w Displays the previous image.  
e Displays the next image.  
r Zooms out of the document.  
t Zooms in on the document.  
y Opens the document in Photo Enhancer.  
u Rotates the document.  
i Prints the document.  
o Opens the Properties dialog box.  
! Customizes Viewer window options.  
To save a document: On the File menu, click [Save As]. Enter the details for the document,  
then click [Save].  
To close the Viewer: On the File menu, click [Exit].  
For more details on the different functions and settings of the Viewer, refer to the online help  
or the Software Guide.  
4-4  
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ꢀ MultiPASS Status Monitor  
The MultiPASS Status Monitor shows the current status of the machine and any errors that  
need your attention. It cannot interrupt any activities.  
When the Status Monitor is open, it displays as a window on the Windows desktop and as an  
icon in the Windows taskbar.  
Opening the Status Monitor  
On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to  
[MultiPASS Suite], then click [MultiPASS Status Monitor].  
4
For more details on the Status Monitor, refer to the online help or the Software Guide.  
ꢀ MultiPASS Toolbar  
The MultiPASS Toolbar appears on the Windows desktop and allows you to scan a document  
to your computer and process it.  
For more details on the different functions and settings of the Toolbar, see p. 7-1.  
Opening the Toolbar  
During installation, the Toolbar is set to automatically open every time you start Windows. If  
for any reason you have closed it, follow this procedure to open it:  
On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to  
[MultiPASS Suite], then click [MultiPASS Toolbar].You can also double-click the MultiPASS  
Toolbar icon on the Windows desktop.  
ꢀ More information  
For detailed information on all features of the MultiPASS Suite Software, refer to the online  
help or the Software Guide.  
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4-5  
4-6  
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Chapter  
Printing from your computer  
Basic operation  
5
ꢀ Before printing  
Before printing, check the following:  
ꢀ Have you installed the MultiPASS Suite software?  
If not, see the Setup Sheet or the Software Guide.  
ꢀ Is the machine selected as the default printer?  
You can check if your machine is set as the default printer when you open the Print dialog  
box in an application and your machine is selected in the Printer box (see below for details).  
Follow this procedure if it is not selected:  
5
1
On the Windows desktop, click [Start], point to [Settings], then click [Printers]  
(Windows XP: Click [Start], then click [Printers and Faxes]).  
2
3
In the Printers (Printers and Faxes) window, click the printer icon.  
On the File menu, click [Set as Default] or [Set as Default Printer].  
ꢀ Is the correct print media loaded in the multi-purpose tray?  
For details, see Chapter 3.  
ꢀ Printing  
Once you have installed the MultiPASS Suite software, you can begin printing from any  
Windows application that supports printing.  
The procedure for printing documents varies somewhat for different Windows applications.  
Below is the general printing procedure. For detailed instructions on printing from a specific  
application, refer to the documentation provided with that application.  
Follow this procedure to print a document:  
1
2
With your document open in the Windows application, click the print command.  
• In most applications, the print command is on the File menu or toolbar.  
In the Print dialog box, make sure your  
machine is selected in the Printer box.  
If not, select your machine from the printer  
q
name drop-down list q.  
3
Click the command to print your document w.  
• This command is usually [OK] or [Print].  
w
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Printing from your computer—Basic operation  
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5-1  
ꢀ Canceling printing  
Follow this procedure to cancel printing before clicking the print command in the Print  
dialog box:  
1
In the Print dialog box, press the command to cancel printing.  
• This command is usually [Cancel].  
If printing has already begun, follow this procedure to cancel printing from Windows:  
1
On the Windows desktop, click [Start], point to [Settings], then click [Printers]  
(Windows XP: Click [Start], then click [Printers and Faxes]).  
2
In the Printers (Printers and Faxes) window, double-click the printer icon, right click  
the print job, then click [Cancel Printing] or [Cancel].  
ꢀ Changing print settings  
Your machine is initially installed using factory-predefined settings, enabling you to print  
immediately. These settings determine what your documents will look like when printed.You  
can change these print settings to suit the document you are printing.  
Unless you save your settings as a profile, your settings are available only for the current print  
job. For details on print profiles, see the Software Guide.  
You can define print settings in two ways:  
Print Advisor—Displays as a wizard that guides you through a series of questions to select  
the appropriate print settings for your document (ꢁ below).  
Manually—You can manually change individual settings to suit your document  
(ꢁ Software Guide).  
Changing print settings with the Print Advisor  
Follow this procedure to change print settings with the Print Advisor:  
1
With your document open in the Windows application, click the print  
command.  
• In most applications, the print command is on the File menu or toolbar.  
2
3
In the Print dialog box, click [Properties].  
In the Properties dialog box,  
on the Main tab, click  
[Print Advisor].  
4
Follow the on-screen instructions.  
For more details, refer to the online help or the Software Guide.  
5-2  
Printing from your computer—Basic operation  
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Changing print settings manually  
Follow this procedure to change print settings manually:  
1
With your document open in the Windows application, click the print  
command.  
• In most applications, the print command is on the File menu or toolbar.  
2
3
In the Print dialog box, click [Properties].  
In the Properties dialog box, define your settings on the appropriate  
tabs or dialog boxes.  
• If you are dissatisfied with your changes on a particular tab and want to revert  
to the default settings, click [Defaults].  
4
To accept your changes and close the dialog box, click [OK].  
• To cancel your changes and close the dialog box, click [Cancel].  
For details on the different settings, refer to the online help or the Software Guide.  
5
ꢀ More information  
For detailed information on all printing features, refer to the online help or the Software  
Guide.  
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5-3  
5-4  
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Chapter  
6
Copying  
ꢀ Documents you can copy  
For information on the types of documents you can copy, their requirements, and details on  
loading them, see Chapter 2.  
ꢀ Making copies  
Follow this procedure to make color or black & white copies:  
6
1
Load the document on the platen glass.  
• For details on how to load documents, see p. 2-1.  
2
3
4
Press [Copy].  
Use [2] or [3] to select the number of copies.  
Adjust any necessary settings for your document.  
• To select color or black & white copying, see p. 6-2.  
• To select the print media size and type, see p. 3-7.  
• To select the image quality, see p. 6-2.  
• To select the scanning exposure, see p. 6-2.  
• To select the copy ratio, see p. 6-3.  
5
Press [Start].  
• To cancel copying, press [Stop/Reset].  
Chapter 6  
Copying  
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ꢀ Improving copied images  
Setting color or black & white copying  
Refer to Making copies on p. 6-1 and in step 4, set color or black & white copying as follows:  
For color copying: Press [Color/B&W] to turn on the Color light.  
For black & white copying: Press [Color/B&W] to turn on the B&W light.  
Adjusting the image quality (resolution)  
Refer to Making copies on p. 6-1 and in step 4, adjust the image quality as follows:  
1
2
Press [Menu] four times.  
ꢀ4.IMAGE QUALITY  
ꢁ
ꢀB&W TEXT  
ꢂ
Use [2] or [3] to select the image quality.  
• In black & white mode, select:  
– <B&W TEXT> for text-only documents.  
– <B&W PHOTO> for photographs.  
– <B&W DRAFT> for high-speed copying at a lower resolution.*  
In color mode, select:  
– <COLOR NORMAL> for color text-only documents.  
– <COLOR FINE> for color photographs.  
– <COLOR FAST> for high-speed color copying at a lower resolution.*  
3
Press [Set].  
NOTE  
• When using <COLOR FAST>, if the color output is different from that expected, select <COLOR  
NORMAL> or <COLOR FINE> and try copying again.  
Adjusting the exposure (density)  
Exposure (density) is the degree of difference between light and dark. A high exposure  
setting will make blacks darker and whites brighter, whereas a low exposure setting will make  
the differences between black and white less marked.  
Refer to Making copies on p. 6-1 and in step 4, adjust the exposure as follows:  
1
Press [Menu] three times.  
ꢀ3.DENSITY  
-LT  
DK+  
2
3
Use [2] or [3] to select the exposure.  
Press [Set].  
* This setting is only available when <PLAIN> is selected as the print media type (ꢃ p. 3-7).  
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ꢀ Reducing or enlarging a copy  
You can reduce or enlarge copies in three different ways: using preset copy ratios, using custom  
copy ratios, or automatically reducing or enlarging an image to fit on the print media size  
selected.  
Using preset copy ratios  
Refer to Making copies on p. 6-1 and in step 4, adjust the copy ratio as follows:  
1
2
3
Press [Menu].  
ꢀ1.ENLARGE/REDUCE  
PRESET RATIO  
ꢁ
ꢂ
Press [Set].  
PRESET RATIO  
100%  
-
+
Use [2] or [3] to select the copy ratio.  
• Select from the following:  
– <25% MIN.>  
6
– <95% A4 ꢃ LTR>  
– <100%>  
– <212% 4" × 6" ꢃ LTR>  
– <400% MAX.>  
4
Press [Set].  
Using custom copy ratios  
Refer to Making copies on p. 6-1 and in step 4, adjust the copy ratio as follows:  
1
Press [Menu].  
ꢀ1.ENLARGE/REDUCE  
PRESET RATIO  
ꢁ
ꢂ
2
3
Use [2] or [3] to select <ZOOM>.  
Press [Set].  
ZOOM 25-400%  
-
100%  
+
4
5
Use [2] or [3] to select a copy ratio between 25% and 400%.  
• Keep [2] or [3] pressed to advance quickly through the ratios.  
Press [Set].  
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Copying an image to fit the page  
If the document to be copied is on paper larger or smaller than the specified print media size  
(ꢃ p. 3-7), you can automatically reduce or enlarge the image to fit the selected print media  
size.  
NOTE  
• Some document sizes may not be properly detected.  
Refer to Making copies on p. 6-1 and in step 4, follow this procedure:  
1
Press [Menu].  
ꢀ1.ENLARGE/REDUCE  
PRESET RATIO  
ꢁ
ꢂ
2
3
Use [2] or [3] to select <FIT-TO-PAGE>.  
Press [Set].  
6-4  
Copying  
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ꢀ Advanced copy features  
Copying two pages on a single page  
This feature allows you to reduce two pages to fit onto one page.  
NOTE  
• If MEMORY FULL appears in the LCD when copying, set the image quality setting to <B&W TEXT> or  
<COLOR NORMAL> and try copying again (ꢃ p. 6-2).  
• You can only use this feature when the print media size setting is set to <LTR> or <A4>. For details on  
setting the print media size, see p. 3-7.  
6
Follow this procedure to reduce and copy two originals onto one page:  
1
2
3
4
Load the document on the platen glass.  
Press [Copy].  
Use [2] or [3] to select the number of copies.  
Adjust any necessary settings for your document (ꢃ step 4, p. 6-1).  
• You cannot change the copy ratio.  
5
6
Press [Menu] five times.  
ꢀ5.SPECIAL COPY  
ꢁ
2 on 1  
ꢂ
Press [Set].  
Ex:  
62% LTR TEXT  
2 on 1  
• If a print media size setting other than <LTR> or <A4> is selected, the LCD will  
display the following message:  
Ex:  
SIZE :  
TYPE :  
< ꢀLTR  
ꢀPLAIN  
>
Use [2] or [3] to select either <LTR> or <A4>, then press [Set].  
Use [2] or [3] to select the print media type, then press [Set].  
7
Press [Start].  
You will be prompted when the page has been scanned. Load the next  
page and follow the instructions in the LCD.  
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Borderless copying  
This feature allows you to copy colored images that fill the entire page without borders.  
NOTE  
• Use specialty papers with this feature (ꢃ p. 3-1).  
• Note that with letter-size paper, a margin may still appear.  
• You can only use this feature when the print media type setting is set to <GLOSSY>, <H.RES.>, or  
<PHOTO>. For details on setting the print media type, see p. 3-7.  
• You can only copy in color with this feature.  
• Since the image is slightly enlarged to fill the entire page when copied, the image will be slightly  
cropped at the edges.  
• When borderless copying is selected, the LCD will display <100%+>.  
Follow this procedure to make a borderless copy:  
1
2
3
4
Load the document on the platen glass.  
Press [Copy].  
Use [2] or [3] to select the number of copies.  
Adjust any necessary settings for your document (ꢃ step 4, p. 6-1).  
• The scanning resolution is fixed to <COLOR FINE>.You cannot change this setting.  
• You cannot use the [Color/B&W] key. Copying is fixed to color copying.  
5
Press [Menu] five times.  
ꢀ5.SPECIAL COPY  
ꢁ
2 on 1  
ꢂ
6
7
Use [2] or [3] to select <BORDERLESS COPY>.  
Press [Set].  
• If <PLAIN> is selected as the print media, the LCD will display the following message:  
Ex:  
SIZE :  
TYPE :  
< ꢀLTR  
ꢀPHOTO  
>
Press [Set], then use [2] or [3] to select <PHOTO>, <GLOSSY>, or <H.RES.> as the print media  
type. Then press [Set].  
8
Press [Start].  
NOTE  
• You can select the width cropped from the borders of the original image (ꢃ <EXTENSION AMOUNT>,  
p. 11-3).  
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Repeating an image on a page  
This feature allows you to copy an image several times onto a single page.You can set the  
machine to automatically select the number of times it repeats the image (ꢃ p. 6-8), or you  
can specify the number (ꢃ below).  
Preparing your image to repeat it manually  
To successfully repeat an image manually (with the <MANUAL> setting), do the following:  
1
2
Set the print media size you will be copying on to (ꢃ p. 3-7).  
Decide the number of times you want to copy the image. You can have  
a maximum of four vertical repeats and four horizontal repeats.  
3
Your original image must be no larger than one of the divisions. For  
example, if you want to make four original-size repeats of your image,  
the original image must be no larger than one quarter of the print  
media size you are copying on to.  
6
Examples  
2 × 2 repeats  
Scanned area  
3 × 3 repeats  
Scanned area  
Document  
Document  
NOTE  
• The scanned area of a document also depends on the enlargement/reduction ratio.  
You are now ready to start copying.  
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Copying your image  
Follow this procedure to automatically or manually repeat an image on a page:  
1
2
3
4
5
Load the document on the platen glass.  
Press [Copy].  
Use [2] or [3] to select the number of copies.  
Adjust any necessary settings for your document (ꢃ step 4, p. 6-1).  
Press [Menu] five times.  
ꢀ5.SPECIAL COPY  
ꢁ
2 on 1  
ꢂ
6
7
Use [2] or [3] to select <IMAGE REPEAT>.  
Press [Set].  
IMAGE REPEAT  
ꢁ
AUTO  
ꢂ
8
Use [2] or [3] to select <AUTO> or <MANUAL>.  
ꢀ If you selected <AUTO> in step 8:  
9
Press [Set].  
Ex:  
100% LTR TEXT  
REPEAT AUTO  
10 Press [Start].  
ꢀ If you selected <MANUAL> in step 8:  
9
Press [Set].  
VERTICAL  
HORIZONTAL  
< 2 >  
2
10 Use [2] or [3] to select the number of vertical repetitions (up to 4).  
11 Press [Set].  
Ex:  
VERTICAL  
HORIZONTAL  
3
< 2 >  
12 Use [2] or [3] to select the number of horizontal repetitions (up to 4).  
13 Press [Set].  
Ex:  
100% LTR TEXT  
REPEAT 3x3  
14 Press [Start].  
6-8  
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Creating a mirror image  
This feature allows you to make a mirror copy of a document. Use this feature when copying  
onto T-shirt transfers so that the image appears the right way when ironed onto fabric.  
Follow this procedure to make a mirror copy:  
1
2
3
4
5
Load the document on the platen glass.  
Press [Copy].  
Use [2] or [3] to select the number of copies.  
Adjust any necessary settings for your document (ꢃ step 4, p. 6-1).  
6
Press [Menu] five times.  
ꢀ5.SPECIAL COPY  
ꢁ
2 on 1  
ꢂ
6
7
Use [2] or [3] to select <MIRROR IMAGE>.  
Press [Set].  
Ex:  
100% LTR TEXT  
MIRROR  
8
Press [Start].  
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Shrinking an image to fit the page  
If the image to be copied is larger than the output print media, this feature will automatically  
reduce the image to fit the print media size on which it will be copied.  
NOTE  
• For details on setting the print media size loaded in the multi-purpose tray, see p. 3-7.  
Follow this procedure to copy an entire image onto a page:  
1
2
3
4
5
Load the document on the platen glass.  
Press [Copy].  
Use [2] or [3] to select the number of copies.  
Adjust any necessary settings for your document (ꢃ step 4, p. 6-1).  
Press [Menu] five times.  
ꢀ5.SPECIAL COPY  
ꢁ
2 on 1  
ꢂ
6
7
Use [2] or [3] to select <ENTIRE IMAGE>.  
Press [Set].  
Ex:  
90% LTR TEXT  
ENTIRE IMAGE  
8
Press [Start].  
NOTE  
• For some documents, the lowermost section of the document may not be copied.  
6-10  
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Chapter  
Scanning  
7
Basic operation  
ꢀ Before scanning  
Before scanning, check the following:  
ꢀ Have you installed the MultiPASS Suite software?  
If not, see the Setup Sheet or the Software Guide.  
ꢀ Does the document you want to scan meet the requirements for loading on the platen  
glass?  
For details, see Chapter 2.  
ꢀ Scanning methods  
7
There are three methods of scanning images to your computer:  
ꢀ Using the MultiPASS Toolbar (ꢁ below)  
ꢀ Using a TWAIN or WIA (Windows XP) compliant Windows application (ꢁ p. 7-3)  
ꢀ Using the [Scan] key on the operation panel (ꢁ p. 7-4)  
Scanning with the MultiPASS Toolbar  
When you install the MultiPASS Suite software, the MultiPASS Toolbar is set to automatically  
appear on the Windows desktop. The Toolbar contains several buttons that allow you to scan  
a document to your computer and process it according to your needs.  
Follow this procedure to scan a document using the Toolbar:  
1
Load the document on the platen glass.  
• For details on how to load documents, see p. 2-1.  
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7-1  
2
On the Windows desktop, on the MultiPASS Toolbar, click the  
appropriate scan button.  
q
w
e
r
t
y
q Scans the document and automatically attaches it to an e-mail message in your  
e-mail application.  
w Scans and saves the document in the My MultiPASS Scan to Save folder (ꢁ p. 4-3).  
e Scans the document and automatically displays it in a graphic application (which you  
can specify).  
r Opens My MultiPASS (ꢁ p. 4-3).  
t Allows you to define Toolbar settings that affect the behavior of the scan buttons and  
other general settings.  
y Displays the online help.  
3
4
If the scanner window appears, define your scan settings as desired  
and scan your document.  
• For details on the scanner window settings, see the Software Guide.  
When the scan is complete, do one of the following:  
• If you clicked [E-Mail] in step 2—In the e-mail message window, enter  
the appropriate information and send the e-mail message.  
• If you clicked [Save As] in step 2—The image file is automatically  
saved in the Scan to Save folder (ꢁ p. 4-3).  
• If you clicked [Viewer] in step 2—The image automatically appears  
in the associated graphic application.  
Customizing Toolbar buttons  
You can customize settings for each Toolbar button.You can also set the Toolbar to display  
other buttons that scan a document and process it differently.  
7-2  
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Follow this procedure to customize Toolbar buttons:  
1
2
On the Windows desktop, on the MultiPASS Toolbar, click [Settings].  
Select the tab for the button you want and  
modify as necessary.  
3
Click [OK].  
For details on each setting, refer to the online help or the Software Guide.  
Scanning from within an application  
7
You can scan documents directly from TWAIN or WIA (Windows XP) compliant Windows  
applications. Some applications support multipage scans while others do not. Refer to the  
documentation for the application you are using.  
In Windows XP, you can select ScanGear or WIA as the scan driver.  
Follow this procedure to scan from within an application:  
1
2
Load the document on the platen glass.  
• For details on how to load documents, see p. 2-1.  
In your Windows application, click the command to scan a document.  
• In some applications, the appropriate command may be listed as Acquire or  
Acquire Image. For the command to scan a document from a TWAIN-compliant  
application, refer to the documentation of that application.  
3
In the scanner window, specify the preview scan options for your  
document as necessary.  
4
5
Click [Preview].  
Review the display of your scanned preview image. Adjust the  
properties of the image as necessary.  
6
Click [Scan].  
• When complete, the image appears in the Windows application.  
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7-3  
Using the [Scan] key on the operation panel  
You can assign a scan action to the [Scan] key on the operation panel so that you only have  
to press this key to perform the action. For example, you can set it to display the toolbar, or to  
perform one of the actions of the Toolbar scan buttons.  
Follow this procedure to select an action for the [Scan] key on the operation panel:  
1
2
On the Windows desktop, on the MultiPASS Toolbar, click [Settings].  
In When Scanner Push Button pressed, click  
the desired action that will occur when you  
press the [Scan] key on the operation panel.  
3
Click [OK].  
NOTE  
• In scan mode, you can also press [Start] on the operation panel to begin scanning.  
ꢀ More information  
For detailed information on all scanning features, refer to the online help or the Software  
Guide.  
7-4  
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Chapter  
Photo printing from  
a memory card  
8
This feature allows you to insert a memory card (with a PC card adapter) into your machine  
and print photographs directly from it.  
ꢀ Compatible memory cards  
The following cards are compatible with the machine:  
• Compact flash  
• Memory stick  
• Multimedia card  
• Smart media  
• SD memory card  
• Flash ATA card PCMCIA Type II (PC card adapter not necessary)  
NOTE  
• The file format must comply with the DCF standard.  
• Some digital cameras are not compatible with 64 MB and 128 MB memory cards. Photographs on  
memory cards that are not compatible with the camera may be unreadable or the image data may be  
damaged.  
8
• Format the memory card with a digital camera. The memory card cannot be used with the machine if  
formatted with a computer.  
• For information on memory cards compatible with your digital camera and PC card adapters, contact  
your digital camera manufacturer.  
• To use your computer to read or write data on a memory card, refer to the Software Guide.  
• If you have copied photographs from a memory card to your computer and then edited them, be sure  
to print them from your computer. Copying edited photographs back onto a memory card and then  
printing them from your machine will not produce good results.  
ꢀ Recommended print media  
Although you can use plain paper, Photo Paper Pro paper is recommended for high-quality  
images. For details on print media, see p. 3-1.  
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8-1  
ꢀ Inserting/removing a memory card  
Inserting a memory card  
To use a memory card, you will need to insert it into a PC card adapter before inserting it in  
the card slot. Do not attempt to insert it into the card slot without a PC card adapter.  
1
2
Make sure the machine is on.  
• If not, press [ON/OFF].  
Insert the memory card into the PC card  
adapter.  
3
Insert the PC card adapter all the way  
into the card slot on the front of the  
operation panel.  
A
• The indicator light A turns on when the machine is  
in photo print mode or when writing from the  
computer.  
NOTE  
• If the memory card cannot be read, check that:  
– the PC card adapter containing the memory card is inserted all the way into the card slot.  
– the PC card adapter containing the memory card was not removed while being read.  
– you are using a compatible memory card.  
– your memory card contains photographs.  
Removing a memory card  
CAUTION  
• Do not remove the memory card or turn off the machine when the indicator light is blinking as  
this may damage the data in the memory card.  
1
Check that the indicator light is not  
blinking q, then press [ON/OFF]  
to turn the machine off w.  
w
• If you have been writing to a memory card  
in Windows 2000, wait ten seconds before  
turning off the machine.  
q
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2
Press [Eject] q and remove the PC card  
adapter w.  
• Do not remove the memory card and PC  
card adapter separately from the card slot.  
q
w
ꢀ Printing methods  
There are different methods for printing photographs from a memory card. Follow this  
general procedure to print photographs:  
Step 1  
Print an index ( p. 8-4) to see thumbnails of all the  
photographs in the memory card.  
• Note the number below the photograph(s) you want to print.  
Step 2  
8
Select a printing method.  
All frames  
Single frame  
p. 8-7)  
Frame range  
p. 8-9)  
DPOF  
p. 8-11)  
(
p. 8-5)  
(
(
(
NOTE  
• You may not be able to print photographs if their file sizes are too large.  
• You can set vivid photo printing to make your photographs appear more vibrant. For details, see  
p. 8-13.  
• For each printing method except DPOF, you can set date printing from the machine. For details, see  
p. 8-14.  
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8-3  
Printing an index  
This printing method prints thumbnails of the photographs in a memory card. An index is  
useful to see small versions of all photographs in a memory card without having to print each  
photograph individually.  
When you print an index, a number A is assigned to each thumbnail.You will need these  
numbers to select the photographs you want to print in a larger format.  
A
If “?” appears in the index, see p. 10-8.  
Follow this procedure to print an index:  
1
Load the correct print media in the multi-purpose tray.  
• For details on print media and how to load it, see pp. 3-1, 3-8.  
2
3
4
Insert the memory card as described on p. 8-2.  
Press [Photo Print].  
Press [Menu].  
Ex:  
ꢀ1.PHOTO PRINT MODE  
ꢁ
ꢀINDEX  
ꢂ
5
6
Use [2] or [3] to select <INDEX>.  
Press [Set].  
Ex:  
SELECT PAPER SIZE  
ꢁ
ꢀLTR  
ꢂ
7
8
Use [2] or [3] to select the print media size.  
• Select:  
– <LTR> for letter-size print media.  
– <4" × 6"> for card-size print media.  
– <A4> for A4-size print media.  
Press [Set].  
Ex:  
SELECT PAPER TYPE  
ꢁ
ꢀPHOTO PAPER PRO  
ꢂ
8-4  
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9
Use [2] or [3] to select the print media type.  
• Select from the following:  
– <PHOTO PAPER PRO>  
– <PLAIN PAPER>  
• If you selected <4" × 6"> in step 7, you can only select <PHOTO PAPER PRO>.  
10 Press [Set].  
11 Press [Start].  
• To cancel printing, press [Stop/Reset].  
NOTE  
• You can only print one index at a time.  
• The number assigned to each thumbnail on the index is different from the ID numbers assigned by  
the digital camera.  
Printing all frames  
This printing method prints individually all photographs stored in a memory card.  
8
Follow this procedure to print individually all photographs in a memory card:  
1
Load the correct print media in the multi-purpose tray.  
• For details on print media and how to load it, see pp. 3-1, 3-8.  
2
3
4
Insert the memory card as described on p. 8-2.  
Press [Photo Print].  
Press [Menu].  
Ex:  
ꢀ1.PHOTO PRINT MODE  
ꢁ
ꢀINDEX  
ꢂ
5
6
Use [2] or [3] to select <ALL FRAMES>.  
Press [Set].  
Ex:  
SELECT PAPER SIZE  
ꢁ
ꢀLTR  
ꢂ
7
Use [2] or [3] to select the print media size.  
• Select:  
– <LTR> for letter-size print media.  
– <4" × 6"> for card-size print media.  
– <A4> for A4-size print media.  
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8-5  
8
9
Press [Set].  
Ex:  
SELECT PAPER TYPE  
ꢀPHOTO PAPER PRO  
ꢁ
ꢂ
Use [2] or [3] to select the print media type.  
• Select from the following:  
– <PHOTO PAPER PRO>  
– <PLAIN PAPER>  
• If you selected <4" × 6"> in step 7, you can only select <PHOTO PAPER PRO>.  
ꢀ If you selected <PLAIN PAPER> in step 9:  
10 Go to step 12.  
ꢀ If you selected <PHOTO PAPER PRO> in step 9:  
10 Press [Set].  
Ex:  
BORDERLESS PRINT  
ꢁ
ꢀOFF  
ꢂ
11 Use [2] or [3] to select borderless printing.  
• Select:  
– <OFF> to print the photographs with borders.  
– <ON> to print the photographs without borders.  
12 Press [Set].  
13 Press [Start].  
NOTE  
• Printing is enlarged or reduced automatically according to the print media size. Depending on the  
print media type and whether borderless printing is selected, the photographs may be cropped.  
• A margin may still appear even if you select borderless printing on letter-size print media.  
• You can select the width cropped from the borders of the original image (ꢃ <EXTENSION AMOUNT>,  
p. 11-3).  
8-6  
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Printing a single frame  
This printing method prints a specified single photograph from a memory card. In order to  
select the photograph you want to print, you will need to print the index and note the  
number assigned to the photograph. To print an index, see p. 8-4.  
Without a border  
With a border  
Follow this procedure to print a single photograph on a memory card:  
1
Load the correct print media in the multi-purpose tray.  
• For details on print media and how to load it, see pp. 3-1, 3-8.  
2
3
4
Insert the memory card as described on p. 8-2.  
Press [Photo Print].  
Press [Menu].  
Ex:  
ꢀ1.PHOTO PRINT MODE  
8
ꢁ
ꢀINDEX  
ꢂ
5
6
Use [2] or [3] to select <SINGLE FRAME>.  
Press [Set].  
FILE NO:  
ꢁ
0001  
ꢂ
7
Use [2] or [3] to select the frame number.  
• Keep [2] or [3] pressed to advance quickly through the numbers.  
• To find the frame number, you will need to print the index beforehand  
(ꢃ p. 8-4).  
8
9
Press [Set].  
NUMBER OF PRINTS  
ꢁ
1COPIES  
ꢂ
Use [2] or [3] to select the number of copies of the photograph you  
want.  
10 Press [Set].  
Ex:  
SELECT PAPER SIZE  
ꢀLTR  
ꢁ
ꢂ
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8-7  
11 Use [2] or [3] to select the print media size.  
• Select:  
– <LTR> for letter-size print media.  
– <4" × 6"> for card-size print media.  
– <A4> for A4-size print media.  
12 Press [Set].  
Ex:  
SELECT PAPER TYPE  
ꢁ
ꢀPHOTO PAPER PRO  
ꢂ
13 Use [2] or [3] to select the print media type.  
• Select from the following:  
– <PHOTO PAPER PRO>  
– <PLAIN PAPER>  
• If you selected <4" × 6"> in step 11, you can only select <PHOTO PAPER PRO>.  
ꢀ If you selected <PLAIN PAPER> in step 13:  
14 Go to step 16.  
ꢀ If you selected <PHOTO PAPER PRO> in step 13:  
14 Press [Set].  
Ex:  
BORDERLESS PRINT  
ꢁ
ꢀOFF  
ꢂ
15 Use [2] or [3] to select borderless printing.  
• Select:  
– <OFF> to print the photograph with a border.  
– <ON> to print the photograph without a border.  
16 Press [Set].  
• Use [2] or [3] to view your settings in the LCD.  
Ex:  
SINGLE FRAME  
PHOTO LTR  
SINGLE FRAME  
ꢁ NO.0002  
or  
ꢂ
01  
17 Press [Start].  
NOTE  
• Printing is enlarged or reduced automatically according to the print media size. Depending on the  
print media type and whether borderless printing is selected, the photograph may be cropped.  
• A margin may still appear even if you select borderless printing on letter-size print media.  
• You can select the width cropped from the borders of the original image (ꢃ <EXTENSION AMOUNT>,  
p. 11-3).  
8-8  
Photo printing from a memory card  
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Printing a range of frames  
This printing method prints a range of photographs in sequence on a memory card. In order  
to select the photographs you want to print, you will need to print the index and note the  
numbers assigned to them. To print an index, see p. 8-4.  
Without borders  
With borders  
Follow this procedure to print selected photographs in sequence on a memory card:  
1
Load the correct print media in the multi-purpose tray.  
• For details on print media and how to load it, see pp. 3-1, 3-8.  
2
3
4
Insert the memory card as described on p. 8-2.  
Press [Photo Print].  
8
Press [Menu].  
Ex:  
ꢀ1.PHOTO PRINT MODE  
ꢁ
ꢀINDEX  
ꢂ
5
6
Use [2] or [3] to select <FRAME RANGE>.  
Press [Set].  
Ex:  
FIRST FILE:  
0001  
ꢁ
ꢂ
7
Use [2] or [3] to select the first frame number you want print.  
• Keep [2] or [3] pressed to advance quickly through the numbers.  
• To find the frame number, you will need to print the index beforehand  
(ꢃ p. 8-4).  
8
9
Press [Set].  
Ex:  
LAST FILE:  
ꢁ
0006  
ꢂ
Use [2] or [3] to select the last frame number you want print.  
• Keep [2] or [3] pressed to advance quickly through the numbers.  
• To find the frame number, you will need to print the index beforehand  
(ꢃ p. 8-4).  
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Photo printing from a memory card  
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8-9  
10 Press [Set].  
Ex:  
SELECT PAPER SIZE  
ꢀLTR  
ꢁ
ꢂ
11 Use [2] or [3] to select the print media size.  
• Select:  
– <LTR> for letter-size print media.  
– <4" × 6"> for card-size print media.  
– <A4> for A4-size print media.  
12 Press [Set].  
Ex:  
SELECT PAPER TYPE  
ꢁ
ꢀPHOTO PAPER PRO  
ꢂ
13 Use [2] or [3] to select the print media type.  
• Select from the following:  
– <PHOTO PAPER PRO>  
– <PLAIN PAPER>  
• If you selected <4" × 6"> in step 11, you can only select <PHOTO PAPER PRO>.  
ꢀ If you selected <PLAIN PAPER> in step 13:  
14 Go to step 16.  
ꢀ If you selected <PHOTO PAPER PRO> in step 13:  
14 Press [Set].  
Ex:  
BORDERLESS PRINT  
ꢁ
ꢀOFF  
ꢂ
15 Use [2] or [3] to select borderless printing.  
• Select:  
– <OFF> to print the photograph with a border.  
– <ON> to print the photograph without a border.  
16 Press [Set].  
• Use [2] or [3] to view your settings in the LCD.  
Ex:  
FRAME RANGE  
PHOTO LTR  
FRAME RANGE  
ꢁ NO.0001-0006  
or  
ꢂ
17 Press [Start].  
NOTE  
• Printing is enlarged or reduced automatically according to the print media size. Depending on the  
print media type and whether borderless printing is selected, the photograph may be cropped.  
• A margin may still appear even if you select borderless printing on letter-size print media.  
• You can select the width cropped from the borders of the original image (ꢃ <EXTENSION AMOUNT>,  
p. 11-3).  
8-10  
Photo printing from a memory card  
Chapter 8  
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DPOF (Digital Print Order Format) printing  
This printing method prints photographs according to the Digital Print Order Format (DPOF)  
settings specified on your digital camera.  
The machine supports the following DPOF functions:  
• Specified frames printed  
• Print style (individual photographs, index)  
• Date printing on individual photographs. Date or frame number printing on index  
• Number of copies to be printed  
All other DPOF functions (shooting information, trimming, etc.) are not supported.  
Follow this procedure for DPOF printing:  
8
1
Load the correct print media in the multi-purpose tray.  
• For details on print media and how to load it, see pp. 3-1, 3-8.  
2
3
Insert the memory card as described on p. 8-2.  
Press [Photo Print].  
When you insert a memory card registered with DPOF settings, the  
LCD will automatically display <DPOF>.  
Ex:  
DPOF  
PHOTO LTR  
• You can press [Start] at this point to print immediately the photographs  
according to the DPOF settings. However, if you want to set the print media size  
and type as well as borderless printing, follow the instructions below.  
4
5
Press [Menu].  
Press [Set].  
Ex:  
SELECT PAPER SIZE  
ꢁ
ꢀLTR  
ꢂ
6
Use [2] or [3] to select the print media size.  
• Select:  
– <LTR> for letter-size print media.  
– <4" × 6"> for card-size print media.  
– <A4> for A4-size print media.  
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8-11  
7
8
Press [Set].  
Ex:  
SELECT PAPER TYPE  
ꢀPHOTO PAPER PRO  
ꢁ
ꢂ
Use [2] or [3] to select the print media type.  
• Select from the following:  
– <PHOTO PAPER PRO>  
– <PLAIN PAPER>  
• If you selected <4" × 6"> in step 6, you can only select <PHOTO PAPER PRO>.  
ꢀ If you selected <PLAIN PAPER> in step 8:  
Go to step 11.  
9
ꢀ If you selected <PHOTO PAPER PRO> in step 8:  
9
Press [Set].  
Ex:  
BORDERLESS PRINT  
ꢀOFF  
ꢁ
ꢂ
10 Use [2] or [3] to select borderless printing.  
• Select:  
– <OFF> to print the photographs with borders.  
– <ON> to print the photographs without borders.  
11 Press [Set].  
Ex:  
DPOF  
PHOTO LTR  
12 Press [Start].  
NOTE  
• Printing is enlarged or reduced automatically according to the print media size. Depending on the  
print media type and whether borderless printing is selected, the photographs may be cropped.  
• A margin may still appear even if you select borderless printing on letter-size print media.  
• You can select the width cropped from the borders of the original image (ꢃ <EXTENSION AMOUNT>,  
p. 11-3).  
8-12  
Photo printing from a memory card  
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ꢀ Setting vivid photo printing  
Enabling this setting will make photographs appear more vibrant, especially blues and  
greens. It is also effective for photographs that were not taken with the correct exposure.  
NOTE  
• Printing will take longer when this setting is enabled.  
• This setting is only effective when using Photo Paper Pro. It cannot be used with plain paper.  
Follow this procedure to enable/disable this setting:  
1
2
Press [Photo Print].  
Press [Menu] twice.  
Ex:  
ꢀ2.VIVID PHOTO PRINT  
ꢁ
ꢀOFF  
ꢂ
3
4
Use [2] or [3] to select <ON> to enable vivid photo printing or  
<OFF> to disable it.  
Press [Set].  
• When vivid photo printing is enabled, the LCD will display <VIVID>.  
8
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8-13  
ꢀ Setting date printing  
Enabling this setting will print the date, recorded by the digital camera, below each  
thumbnail on an index A or on the bottom right of the photograph B.  
A
B
Enable or disable this setting before printing photographs from a memory card.  
NOTE  
• Printing will take longer when this setting is enabled.  
• You cannot set the date for DPOF printing.  
Follow this procedure to enable/disable this setting:  
1
2
Press [Photo Print].  
Press [Menu] three times.  
Ex:  
ꢀ3.PRINT PHOTO DATE  
ꢁ
ꢀOFF  
ꢂ
3
4
Use [2] or [3] to select <ON> to enable date printing or <OFF> to  
disable it.  
Press [Set].  
• When date printing is enabled, the LCD will display < >.  
8-14  
Photo printing from a memory card  
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Chapter  
9
Maintenance  
ꢀ Replacing ink tanks  
Low ink warning  
When you first installed the ink tanks, you will have reset the ink counter function that keeps  
track of how much ink is left in the ink tanks. When ink is running low, the LCD will display  
<BLACK INK LOW> or <COLOR INK LOW>, warning you to have a new ink tank ready for when  
the ink runs out.  
When copying or photo printing, if the machine stops printing when the warning appears,  
press [Resume] to continue printing. However, note that ink may run out.  
You can check the current ink level at any time as explained on p. 9-4.  
NOTE  
• If you do not want the low ink warning to display, disable this feature (ꢁ <LOW INK WARNING>,  
p. 11-3).  
9
When to replace an ink tank  
In general, you will need to replace an ink tank when print quality deteriorates or output is  
blank. However before replacing, refer to the flow chart on p. 9-5 to check if print quality  
deterioration is due to another problem.  
Guidelines  
CAUTION  
• Keep the printhead and ink tanks out of the reach of children. If a child inadvertently ingests  
ink, consult a physician immediately.  
• Ink tanks compatible with the machine are as follows:  
– Black ink tank: BCI-24 Black  
– Color ink tank: BCI-24 Color  
• To ensure optimum printing results and to avoid printing problems, Canon recommends  
using original Canon ink tanks only. Damage caused by using refilled ink tanks is not  
covered by Canon’s warranty.  
• Replaced ink tanks should be new. If you install partially used ink tanks, the nozzles may  
block and the ink counter may not be accurate.  
• For best ink quality, use ink tanks within one year of purchase. After placing ink tanks in the  
machine, use the ink tanks within six months.  
• Do not open the ink tank packaging until ready to install.  
• Do not touch printed paper with wet hands or spill liquids on it as the ink may run.  
Chapter 9  
Maintenance  
9-1  
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• Replace ink tanks quickly. Once installed, do not remove from the machine and leave out in  
the open. Doing so may cause the ink tank not to function when reinstalled in the machine.  
Replacing an ink tank  
This section describes how to replace an ink tank. Before replacing an ink tank, be sure to  
read the section When to replace an ink tank (ꢁ p. 9-1).  
CAUTION  
• Do not replace ink tanks while the machine is printing or performing another operation.  
Follow this procedure to replace an ink tank and reset the ink counter:  
1
2
Make sure the power is turned on.  
Open the inner cover.  
• The printhead holder moves to the left.  
CAUTION  
• Do not try to manually move or stop the  
printhead holder.  
• Do not touch any metal parts.  
3
Hold the empty ink tank’s tab and  
pull forward to release. Lift out the  
ink tank.  
CAUTION  
BCI-24  
BCI-24  
Black  
•
Do not remove the printhead from the  
machine.  
Color  
• If both ink tanks need replacing, remove  
and replace each one individually.  
• Do not touch the round shaft A,  
transparent film B, film cable C, ink  
absorber (sponge part) D, or any metal  
parts.  
IMPORTANT  
• Discard the empty ink tank immediately  
according to local laws and regulations  
for disposal of consumables.  
• Handle ink tanks carefully to avoid  
staining clothing or the surrounding area.  
A B C D  
4
Remove the new ink tank from its  
packaging. Then hold the ink tank as shown  
and remove the protective cap A.  
• Do not shake or drop the ink tank as the ink may  
leak and stain your clothes or hands.  
A
• Do not attempt to reattach the protective  
cap A once you remove it.  
9-2  
Maintenance  
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CAUTION  
• Do not touch the ink port B.  
B
k
c
l a  
B
B C I - 2 4  
5
6
Insert the ink tank into the empty slot  
on the printhead. Press firmly on the ink  
tank’s tab until it clicks into place.  
BCI-24  
Black  
BCI-24  
BCI-24  
Color  
Black  
If you need to replace the other ink tank,  
repeat steps 3 to 5.  
7
8
Close the inner cover.  
The LCD will display the following message:  
INK TANK CHANGED?  
ꢂ YES  
NO  
ꢃ
Press [2] to continue with the ink counter reset.  
If you replaced the black ink tank, press [2]. If you did not, press [3].  
9
9
10 If you replaced the color ink tank, press [2]. If you did not, press [3].  
• The ink counter is now reset. To check the ink level of the ink tanks at any time,  
see p. 9-4.  
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Maintenance  
9-3  
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Resetting the ink counter  
The ink counter keeps track of how much ink is left in the ink tanks allowing the machine to  
warn you when ink is running low. It also allows you to check the current ink level of the ink  
tanks at any time.  
When you replace an ink tank, the LCD will automatically prompt you to reset the ink counter.  
However, if for any reason you did not reset the ink counter when replacing the ink tanks,  
follow this procedure to reset it.  
Please note that if you do not reset the ink counter after replacing an ink tank, the low ink  
warning will not display properly and you will not be able to check the ink level as explained  
in Checking the ink level, below.  
NOTE  
• You can also reset the ink counter from your computer (ꢁ Software Guide).  
1
Press [Menu] repeatedly until <USER DATA> is displayed.  
Ex:  
ꢀ8.USER DATA  
ꢂ LOW INK WARNING  
ꢃ
2
3
Use [2] or [3] to select <INK COUNT RESET>.  
Press [Set].  
BLACK INK CHANGED?  
ꢂ YES  
NO  
ꢃ
4
5
If you replaced the black ink tank, press [2]. If you did not, press [3].  
If you replaced the color ink tank, press [2]. If you did not, press [3].  
• The ink counter is now reset. To check the ink level of the ink tanks at any time,  
see below.  
Checking the ink level  
If you reset the ink counter when you installed/replaced the ink tanks, you can check the  
current ink level as follows:  
1
Press [Menu] repeatedly until <INK VOLUME> is displayed.  
Ex:  
ꢀ6.INK VOLUME  
2
Press [Set].  
• The LCD shows the current ink level.  
: Approx. 100 % to 30 % full  
: Approx. 30 % full  
: 0 % (empty)  
?: Ink counter not reset  
–:The <LOW INK WARNING> setting is off.  
9-4  
Maintenance  
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ꢀ Maintaining the printhead  
Flowchart of printhead maintenance  
If print quality deteriorates, follow this procedure:  
Step 1  
Print the nozzle check pattern ( p. 9-6).  
This pattern allows you to check if the ink is coming out of the printhead nozzles  
correctly and if the printhead is aligned.  
The ink is not coming out correctly.  
The printhead is misaligned.  
Step 2  
Step 2  
Perform normal printhead cleaning  
(<HEAD CLEANING> setting) ( p. 9-6).  
You can perform normal printhead  
cleaning up to three times.  
Align the printhead ( p. 9-7).  
If there is no improvement.  
Step 3  
9
Perform deep printhead cleaning (<HEAD  
REFRESHING> setting) ( p. 9-6).  
If there is no improvement.  
Step 4  
Replace the ink tank(s) ( p. 9-2).  
If there is no improvement.  
The printhead may be damaged. Contact  
the Canon Customer Care Center.  
If there is no  
improvement.  
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Maintenance  
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Printing the nozzle check pattern  
The nozzle check pattern shows if each printhead nozzle is operating properly.  
NOTE  
• You can also print the nozzle check pattern from your computer (ꢁ Software Guide).  
Follow this procedure to print the nozzle check pattern from the machine:  
1
2
Load letter- or A4-size plain paper in the multi-purpose tray.  
Press [Menu] repeatedly until <MAINTENANCE> is displayed.  
Ex:  
ꢀ7.MAINTENANCE  
ꢂ
NOZZLE CHECK  
ꢃ
3
Press [Set].  
Nozzle check pattern  
If the pattern is broken, missing, or a specific color is not  
printed, see Cleaning the printhead, below.  
Printhead position  
If the pattern is not uniform, align the printhead ( p. 9-7).  
Cleaning the printhead  
If the printed nozzle check pattern is broken, missing, or a specific color is not printed, clean  
the printhead.  
NOTE  
• Cleaning the printhead consumes a small amount of ink. Cleaning too often reduces the amount of ink  
in the ink tanks.  
• You can also clean the printhead from your computer (ꢁ Software Guide).  
Follow this procedure to clean the printhead from the machine:  
1
Press [Menu] repeatedly until <MAINTENANCE> is displayed.  
Ex:  
ꢀ7.MAINTENANCE  
ꢂ
NOZZLE CHECK  
ꢃ
2
Use [2] or [3] to select the cleaning setting you want.  
• Select:  
– <HEAD CLEANING> for normal printhead cleaning.  
– <HEAD REFRESHING> for deep printhead cleaning.  
• For details on which to select, see p. 9-5.  
3
Press [Set].  
9-6  
Maintenance  
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Aligning the printhead  
To align the printhead after you have just installed it, follow the procedure in the Setup Sheet.  
If you have printed the nozzle check pattern (ꢁ p. 9-6) and determined that the printhead  
needs aligning, align it from the operation panel or from the MultiPASS Suite software.  
Aligning the printhead from the operation panel  
Follow this procedure to align the printhead from the operation panel:  
1
2
Load letter- or A4-size plain paper in the multi-purpose tray.  
Press [Menu] repeatedly until <MAINTENANCE> is displayed.  
Ex:  
ꢀ7.MAINTENANCE  
ꢂ
NOZZLE CHECK  
ꢃ
3
4
Use [2] or [3] to select <ALIGN PRINT HEAD>.  
Press [Set].  
• The machine prints a horizontal line pattern.  
CHANGE H VALUE  
A
0
5
In column A on the printout, note which box has the most solid image.  
Note the value next to this box and use [2] or [3] to enter it.  
BAD  
SAMPLE  
9
Least solid  
box  
GOOD  
SAMPLE  
Most solid  
box  
6
7
Press [Set].  
Repeat steps 5 and 6 for columns B to F.  
Aligning the printhead from the MultiPASS Suite  
Follow this procedure to align the printhead from the MultiPASS Suite software:  
1
2
Load letter- or A4-size plain paper in the multi-purpose tray.  
On the Windows desktop, click [Start],  
point to [Settings], then click [Printers]  
(Windows XP: Click [Start], then click  
[Printers and Faxes]).  
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Maintenance  
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3
4
5
In the Printers (Printers and Faxes)  
window, click the machine icon.  
On the File menu, click [Properties] or  
[Printing Preferences...].  
In the Properties dialog box, on the  
Maintenance tab, click the printhead  
alignment icon.  
6
7
Follow the on-screen instructions.  
In column A on the printout, note  
which box has the most solid image.  
Note the value next to this box and  
enter the number. Repeat for  
columns B to F.  
BAD  
SAMPLE  
Least solid  
box  
GOOD  
SAMPLE  
Most solid  
box  
8
Click [OK].  
9-8  
Maintenance  
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ꢀ Cleaning your machine  
This section describes the necessary cleaning procedures for your machine.  
CAUTION  
• Be sure to turn off the power and disconnect the power cord before cleaning the machine.  
• Do not use tissue paper, paper towels, or similar materials for cleaning; they can stick to the  
components or generate static charges. Use a soft cloth to avoid scratching the components.  
• Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to  
clean the interior of the machine; these can damage the machine’s components.  
Cleaning the exterior  
Wipe the machine’s exterior with a clean, soft, lint-free cloth moistened with water or diluted  
dishwashing liquid.  
Cleaning the scanning area  
Wipe the platen glass A and white area B with a  
clean, soft, lint-free cloth moistened with water,  
then wipe with a clean, soft, dry, lint-free cloth.  
A
B
9
Cleaning the roller  
Clean the roller when envelopes do not feed correctly.  
Follow this procedure to perform roller cleaning:  
1
2
Remove any print media from the multi-purpose tray.  
Press [Menu] repeatedly until <MAINTENANCE> is displayed.  
Ex:  
ꢀ7.MAINTENANCE  
ꢂ
NOZZLE CHECK  
ꢃ
3
4
5
Use [2] or [3] to select <ROLLER CLEANING>.  
Press [Set].  
When cleaning has finished, repeat this procedure twice more. Then  
load letter- or A4-size plain paper and repeat this procedure a further  
three times from step 2.  
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Maintenance  
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Chapter  
10 Troubleshooting  
ꢀProblems installing and removing software  
See below if you were unable to install or remove the software.  
ꢀ Cannot install the software.  
1. Have you followed the instructions in the Setup Sheet to install the software?  
If you have not followed the installation procedure correctly, try reinstalling the software. If there  
was an error during installation and installation was not completed, restart your computer and try  
reinstalling the software.  
2. Are any other applications open?  
If you have other applications open, quit all of these and try reinstalling the software.  
3. Did you install an earlier version of the MultiPASS Suite software (version 4.2 or earlier)? (Is  
Canon MultiPASS registered as the startup item in the Start menu program?)  
Remove the old version of the MultiPASS Suite software following the instructions in the Software  
Guide of that version and try reinstalling the new version.  
4. During installation, did the message <Could not find Client for Microsoft Networks> appear  
on your computer? (Windows 98/Me only)  
The Client for Microsoft Networks is not installed. Follow this procedure:  
1. On the Windows desktop, click [Start], point to [Settings], then click [Control Panel].  
2. In the Control Panel window, double-click [Network].  
10  
3. On the Configuration tab, check whether the Client for Microsoft Networks is installed. If it is not  
installed, click [Add].  
4. In the Select Network Component Type dialog box, click [Client], then click [Add].  
5. In the Select Network Client dialog box, click [Microsoft] and [Client for Microsoft Networks],  
then click [OK].  
6. In the Network dialog box, click [OK].  
7. Restart your computer.  
8. Reinstall the MultiPASS Suite (ꢁ Setup Sheet).  
ꢀ During installation, you were prompted to connect a USB cable, and you could not  
proceed further.  
Remove the device from the Device Manager as follows:  
1. In the dialog box prompting you to connect a USB cable, click [No] and exit installation of the  
MultiPASS Suite.  
2. On the Windows desktop, click [Start], point to [Settings], then click [Control Panel]. (Windows XP:  
Click [Start], then [Control Panel].)  
3. In the Control Panel window, double-click [System]. (Windows XP: Click [Performance and  
Maintenance], then [System].)  
4. On the Device Manager tab (Windows 2000/XP: On the Hardware tab, click [Device Manager].),  
under Other Devices, click [MultiPASS F20], then press the [Delete] key.  
If you follow this procedure and are unable to remove the device, repeat the procedure.  
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10-1  
5. Remove the USB cable from the port.  
6. Install the MultiPASS Suite following the instructions in the Setup Sheet.  
ꢀ Installation or removal of the MultiPASS Suite cannot be completed.  
1. On the Windows desktop, double-click [My Computer], then double-click the CD-ROM icon. In  
the MultiPASS folder, in Setup, click [FrcInst] or [Frclnst.exe].  
2. Install the MultiPASS Suite following the instructions in the Setup Sheet.  
ꢀ Cannot finish removing the MultiPASS Suite software (Windows XP only).  
Removal of the software will take longer if an application such as a virus checker is running. Quit  
any applications (including virus checkers) before removing the MultiPASS Suite software.  
ꢀ Cannot use the MultiPASS Suite software after upgrading to Windows XP.  
If the MultiPASS Suite was installed in Windows 98/2000/Me and you upgraded to Windows XP  
without removing the MultiPASS Suite, the machine may not being recognized.  
Follow this procedure in Windows XP to remove the device from the Device Manager, remove the  
MultiPASS Suite and then reinstall it:  
1. On the Windows desktop, click [Start], then [Control Panel].  
2. In the Control Panel window, click [Performance and Maintenance], then [System].  
3. On the Hardware tab, click [Device Manager]. Under Other Devices, click [MultiPASS F20], then press  
the [Delete] key.  
4. Remove the MultiPASS Suite (ꢁ Software Guide).  
5. Restart your computer.  
6. Reinstall the MultiPASS Suite (ꢁ Setup Sheet).  
ꢀProblems turning on the computer (when the MultiPASS Suite opens)  
When you install the MultiPASS Suite and you turn on your computer, the MultiPASS  
Toolbar is set to open.  
See below if you have problems executing a job.  
ꢀ The message <Unable to communicate with the device> appears on your computer.  
The MultiPASS Suite operates after checking that there is a USB cable connecting the machine  
and the computer.  
This message appears and the MultiPASS Suite will not open if there is no USB cable connected or  
the machine is not turned on.  
1. Is there anything displayed in the LCD?  
If nothing is displayed, see p. 10-10.  
2. Is the USB cable connecting the computer to the machine?  
The USB cable may have become disconnected when the MultiPASS Suite was running. If it has,  
reconnect the cable.  
3. Is another printer connected to the USB port?  
You might have connected a different printer to the USB port allocated to the machine when the  
MultiPASS Suite was running. Reconnect the machine to the USB port.  
4. Replace the USB cable with another USB cable.  
The USB cable may be too long or defective. Replace it with another USB cable that complies with  
the requirements (ꢁ p. 4-1).  
5. The machine has been configured to use a port on the computer which does not exist or  
which is malfunctioning.  
Disconnect the USB cable. Reconfigure the port, then reconnect the USB cable.  
10-2  
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6. Did you disconnect then reconnect the USB cable during standby?  
Reconnect the USB cable.  
ꢀProblems printing from your computer  
See below if you have tried unsuccessfully to print from your computer, or if you cannot  
print images scanned to your computer.  
P
The  
mark indicates problems that also occur when printing copies on your machine.  
ꢀ Cannot print at all.  
1. Is there anything displayed in the LCD?  
If nothing is displayed, see p. 10-10.  
2. Is the Alarm light blinking?  
If it is blinking, see p. 10-12.  
3. Is there a warning or attention displayed in the Status Monitor?  
If displayed, see p. 10-16.  
P
4. Print the nozzle check pattern (ꢁ Maintaining the printhead, p. 9-5).  
5. Are you trying to print in DOS?  
You can only print in Windows and not in DOS.  
6. Is there an application error or General Protection Fault error displayed on the computer?  
Is the application you are using to print compatible with the operating system?  
Refer to the application’s documentation. If the application is not compatible, generally you will be  
unable to print.  
Has the application been allocated enough memory?  
If other applications are open, close them to increase the available memory.  
Refer to the application’s documentation to check the amount of memory the application requires.  
If a problem occurs when printing a specific document  
Try printing again after opening and editing the document.  
7. Does the hard disk have enough available space?  
If not, delete files you do not need to increase the available disk space.  
8. Restart the computer.  
10  
9. There may be a problem with the printer driver.  
Remove the MultiPASS Suite software and try reinstalling.  
To remove the MultiPASS Suite, see the Software Guide. To install, see the Setup Sheet.  
ꢀ Cannot print to a shared printer.  
1. Is the server (the computer to which the machine is connected) turned on?  
Turn the server on.  
2. Is the server set up for printer sharing?  
Set up the server for printer sharing (ꢁ Software Guide).  
3. Is the server set up to allow your system access to the shared printer?  
Set up the server to allow your system access to the shared printer.  
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10-3  
ꢀ Printing stops in the middle.  
P
1. Has the machine been printing continuously over a long period?  
If so, the printhead will overheat. To protect the printhead, printing will stop temporarily and resume  
after a period of time. Interrupt printing when appropriate, turn off the machine and wait 15  
minutes.  
CAUTION  
• The area around the printhead may become extremely hot. Do not under any circumstances  
touch it.  
P
2. Are you printing large files such as photographs or illustrations?  
If you are printing large files, it will take time to process the data and printing will appear to have  
stopped. Wait until data is processed.  
ꢀ Paper does not feed properly.  
P
1. Is the paper the correct weight?  
Use 17–28 lb. (64–105 g/m2) paper.  
P
2. Does the paper stack exceed the paper limit mark (t| ) or exceed the capacity of the  
multi-purpose tray?  
If so, reduce the amount of paper.  
P
P
3. Has the paper been loaded correctly?  
Check that the paper has been loaded correctly and that the paper guide is properly adjusted  
(ꢁ Setup Sheet).  
4. Is the paper creased or curled?  
You cannot use paper that is creased. Uncurl curled paper.  
5. Clean the roller (ꢁ p. 9-9).  
6. Is there some foreign matter in the multi-purpose tray?  
Check and remove any foreign matter.  
P
P
ꢀ Paper curls.  
P
1. Remove the printed page after 30 to 60 seconds.  
The paper may curl if you use thin paper and print images that use a large quantity of ink such as  
photographs or pictures.  
Leave the printed page in the paper output tray for 30 to 60 seconds and remove when the ink has  
dried.  
2. Is intensity set too high?  
The paper may curl or rub if intensity is set too high in the printer driver. In the Properties dialog  
box, on the Main tab, click [Manual] in Color Adjustment, then click [Set]. In the Manual Color  
Adjustment dialog box, reduce the intensity with the Intensity slider.  
3. Are you using thin paper?  
P
P
The paper may curl if you use thin paper and print images that use a large quantity of ink such as  
photographs or pictures with intense colors. Use thicker paper such as high resolution paper or  
Photo Paper Pro (ꢁ pp. 3-2, 3-3).  
4. Was the paper already curled before loading?  
Uncurl the paper and reload.  
ꢀ Meaningless characters and symbols are printing.  
1. If this problem only occurs when printing a specific document  
Open and edit the document and try printing again. If this does not work, there may be a problem  
with the application. Contact the application’s manufacturer.  
ꢀ White streaks appear on the printout.  
P
1. Print the nozzle check pattern (ꢁ Maintaining the printhead, p. 9-5).  
2. Are you printing on coated paper?  
In the Properties dialog box, on the Main tab, click [High] in Print Quality.  
10-4  
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ꢀ Printout is rubbed or stained.  
P
1. Is the paper thickness lever set correctly?  
When you print documents that contain large quantities of ink such as documents with a lot of  
detail, the paper may curl and rub. Move the paper thickness lever to the right (ꢁ p. 3-6).  
2. Does the paper stack exceed the paper limit mark (t| ) or exceed the capacity of the multi-  
purpose tray?  
P
If so, reduce the amount of paper.  
3. Are you printing outside the printable area?  
Change the margin settings in the application to keep the document within the recommended  
printable area.  
4. Is intensity set too high?  
The paper may curl or rub if intensity is set too high in the printer driver. In the Properties dialog  
box, on the Main tab, click [Manual] in Color Adjustment, then click [Set]. In the Manual Color  
Adjustment dialog box, reduce the intensity with the Intensity slider.  
5. Are you using recommended print media?  
For recommended print media, see p. 3-1.  
6. Are you printing on the wrong side of the paper?  
P
P
Some papers have a “right” side for printing. Turn the paper over and try printing again. There are  
also types of paper such as Photo Paper Pro that can only be printed on one side.  
7. Borderless printing  
P
Check the print media.  
For borderless printing, the quality of the printout at the top and bottom edges of the paper may  
deteriorate or the printout may be stained. If the printout is dirty even on recommended print  
media, move the paper thickness lever to the right (ꢁ p. 3-6).  
ꢀCopying problems  
See below if you are having problems copying.  
For printing-related problems, see the items marked with  
your computer, p. 10-3.  
10  
P
in Problems printing from  
ꢀ Cannot make a copy.  
1. Is there anything displayed in the LCD?  
If nothing is displayed, see p. 10-10.  
2. Is the Alarm light blinking?  
If it is blinking, see p. 10-12.  
3. Is the document loaded correctly?  
Check that the document is loaded correctly on the platen glass (ꢁ p. 2-1).  
4. See Paper does not feed properly on p. 10-4.  
5. Print the nozzle check pattern (ꢁ Maintaining the printhead, p. 9-5).  
ꢀ Paper comes out but there is nothing copied on it.  
1. Is the document loaded correctly?  
The side to be copied should be face down on the platen glass.  
2. Print the nozzle check pattern (ꢁ Maintaining the printhead, p. 9-5).  
ꢀ Copy quality is poor.  
1. Clean the platen glass and document cover (ꢁ p. 9-9).  
2. Does the LCD show the correct type of print media loaded?  
If not, set the print media type (ꢁ p. 3-7).  
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10-5  
3. Is the image quality displayed in the LCD suitable for the document?  
If not, set an image quality suitable for the document (ꢁ p. 6-2).  
Image quality  
100% LTR TEXT  
PLAIN  
Print media type  
ꢀProblems scanning to a computer  
See below if you have problems scanning a document to your computer from the  
machine.  
ꢀ Cannot scan a document.  
1. Is there anything displayed in the LCD?  
If nothing is displayed, see p. 10-10.  
2. Is the Alarm light blinking?  
If it is blinking, see p. 10-12.  
3. Is there a warning or attention displayed in the Status Monitor?  
If displayed, see p.10-16.  
4. Is the document loaded correctly?  
Check that the document is loaded correctly on the platen glass (ꢁ p. 2-1).  
5. Restart the computer.  
6. If using a USB hub or repeater, try connecting the USB cable directly to the computer.  
If you can scan when the USB cable is connected directly to the computer, the USB hub or repeater  
may be defective. Replace them.  
7. After installing the MultiPASS Suite, did you install a TWAIN-compatible application?  
If this is the case, the TWAIN system file is replaced with something inappropriate and you will be  
unable to scan images. If this happens, reinstall the MultiPASS Suite.  
8. Is the machine recognized in the Scanners and Cameras Windows Control Panel (Windows XP  
only)?  
Follow this procedure to check if Canon MultiPASS F20 scanner is in Scanners and Cameras:  
1. On the Windows desktop, click [Start], then [Control Panel].  
2. In the Control Panel window, click [Printers and Other Hardware], then [Scanners and Cameras].  
3. If Canon MultiPASS F20 scanner is present, the machine is recognized. If not, remove the  
MultiPASS Suite and reinstall.  
ꢀ Computer has hung up or frozen.  
1. Quit other open applications and try again.  
Memory may be insufficient. Quit other open applications and try again.  
2. Does the hard disk have enough available space?  
Check that the hard disk has enough available space, in particular when scanning large documents  
at a high resolution. For example, a letter-size document scanned at 600 dpi, full color requires a  
minimum of 300 MB of space.  
3. If an error occurs when scanning an image in Photoshop  
Change the allocated memory. On the Edit menu, point to [References], then click [Memory & Image  
Cache]. Change the Physical Memory Usage to 10% or 20%.  
4. Remove the MultiPASS Suite software and reinstall.  
10-6  
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ꢀ When you click a button on the Toolbar, another application opens.  
When you click a button on the Toolbar, you want another application to open.  
1. Set the application you want to open in Link To in the Toolbar Settings dialog box (ꢁ Software  
Guide).  
ꢀ The image you have scanned looks dirty.  
1. If the image looks grainy, increase the scan resolution (ꢁ Software Guide).  
2. Display the image at 100%.  
Some applications do not display an image well at small sizes. Try displaying the image at 100%  
magnification.  
3. There is moiré when you scan printed material.  
In ScanGear, click [Descreen] (ꢁ Software Guide).  
4. Set the monitor display colors to 16-bit or higher.  
In Display Properties, set the display colors to 16 bit color, 24 bit color, or higher.  
5. Clean the platen glass and document cover (ꢁ p. 9-9).  
ꢀ White margins appear around the scanned image.  
1. Specify the scan area.  
In ScanGear, click [Multi-Photo Scan] to automatically specify the scan area.  
If there are white margins around documents such as photographs, or if you want to trim a  
document (i.e. you want to scan only one part of a document), specify the area of the scan manually  
(ꢁ Software Guide).  
To display ScanGear when scanning: On the Windows desktop, on the Toolbar, click [Settings]. Click  
[Show scanner driver before scanning] (ꢁ Software Guide).  
2. When you do not want to display ScanGear  
Even if you do not want to display ScanGear, you can make a scan at the paper size specified and  
the area outside the paper size will not be scanned. Do the following:  
On the Windows desktop, on the Toolbar, click [Settings]. In the Toolbar Settings dialog box, in the  
tab for the button used to scan, specify the paper size (ꢁ Software Guide).  
ꢀ White lines appear on the left side of the image.  
10  
! 8  
1. Place the document approximately an inch (3 mm) from the edge of the platen glass.  
ꢀ Cannot scan multiple photographs correctly.  
1. Does the position of the photographs and the way they are positioned fulfil the following  
requirements?  
# 8  
• There should be a gap of at least inch (1 cm) between the edge of the platen glass and  
photographs.  
# 8  
• There should be a gap of at least inch (1 cm) between the edges of the photographs.  
• There should be no more than ten photographs.  
• The photographs should be straight (any tilting should be kept within 10 degrees).  
2. Some applications do not accept multiple scans of more than two images.  
Check the application’s documentation or contact the application’s manufacturer.  
3. Clean the platen glass and document cover (ꢁ p. 9-9).  
4. Thick or curled photographs may not be scanned properly.  
Press lightly on the document cover when scanning.  
ꢀ Scanned image is displayed at a large (small) size on the computer screen.  
1. Enlarge or reduce the image display in the application.  
However, if you open the image in Paint or Imaging, it may display at a large size and you will not be  
able to reduce it. Open it in the MultiPASS Viewer (ꢁ p. 4-4).  
2. Change the resolution in ScanGear and try scanning again.  
The image will be large if resolution is high. It will be small if resolution is low (ꢁ Software Guide).  
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10-7  
ꢀProblems using a memory card  
See the information below if the memory card is not recognized when inserted into the  
card slot, or if the image data is not being read.  
ꢀ Memory card is not recognized.  
1. Is the memory card securely inserted into the card slot?  
When securely inserted, a PCMCIA-compatible memory card will click into position and the [EJECT]  
! 4  
button will protrude a maximum of a inch (7 mm) from the slot.  
Correct  
Incorrect  
2. The memory card is not recognized although it is inserted securely into the card slot.  
Remove and reinsert the memory card as explained on p. 8-2.  
3. Are there any images on the memory card?  
Check if there is any image data on the memory card using your digital camera or computer.  
4. Is the image data valid?  
If standby mode is displayed in photo print mode, there are valid images on the memory card. If a  
message is displayed, see p. 10-13.  
5. Try again with another memory card.  
1. Try with another memory card and if you do not experience a problem, the first memory card  
may be damaged. In this case, reformat the memory card with the digital camera.  
When you reformat the memory card with the digital camera, all the data on the memory card  
will be deleted. If you can read image data on the computer, reformat the memory card after you  
have backed up the image data.  
2. If you still have problems with another memory card, the PC card adapter may be defective, or  
the card is having difficulties operating with the machine. Try again with a recommended  
memory card and PC card adapter.  
ꢀ “?” is printed in the index.  
Yellow “?”: The photograph data does not comply with the DCF standard, there is no thumbnail  
photograph recorded, or the photograph is not in JPEG format.  
Check the photograph in your digital camera or computer. If you cannot print the  
photograph from the machine, print it from your computer.  
Red “?”: The photograph data is too large for the machine.  
Print the photograph from your computer.  
10-8  
Troubleshooting  
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ꢀ Cannot write to the memory card (write protect error displayed in Windows).  
1. Is the machine in photo print mode and card protection set to <ON>?  
Windows 98/ME: Switch to a different mode and set the <CARD PROTECT> setting to <OFF> (ꢁ p. 11-3).  
Then disconnect and reconnect the USB cable.  
Windows 2000/XP: Switch to a different mode and set the <CARD PROTECT> setting to <OFF>  
(ꢁ p. 11-3). If necessary, disconnect then reconnect the USB cable.  
2. If a delayed write failed error is displayed in Windows 2000  
This error appears if you do not disconnect then reconnect the USB cable after setting <CARD  
PROTECT> to <ON> or switching to photo print mode. Disconnect then reconnect the USB cable after  
setting <CARD PROTECT> to <ON> or switching to photo print mode.  
CAUTION  
• In Windows 2000, when you move from the hard disk to the memory card, writing will fail  
and the original file may be lost.  
3. If you have connected in Windows XP  
The date and time of access is written in the Windows XP preview and if <CARD PROTECT> is set to  
<ON> or photo print mode is selected, a write protect error may be displayed. Disconnect then  
reconnect the USB cable.  
ꢀ Removable disk does not appear in Windows Explorer.  
This behavior can occur if you map a network drive to the next available drive letter after the  
local volumes and CD-ROM drives have been assigned drive letters. Do the following if you  
experience this problem:  
1. Assign the network drive to any other drive letters.  
2. Restart your computer.  
10  
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10-9  
ꢀ If nothing displays in the LCD (if there is no  
power)  
When you connect the power cord to the machine and wall outlet, and press  
[ON/OFF], the machine powers up and a message is displayed in the LCD.  
While the Alarm light blinks, the machine is initializing and you will not be able to use it. Wait  
until the Alarm light stops blinking.  
If nothing is displayed in the LCD, make the checks in the following order until something is  
displayed.  
1. Is the power cord correctly connected?  
Securely connect the power cord to the machine and wall outlet.  
2. Have you pressed [ON/OFF]?  
The machine will power up and the LCD will show a message when you connect the power cord  
and press [ON/OFF].  
3. Check that the wall outlet is working normally.  
Connect another electrical appliance to the wall outlet and check whether the wall outlet is working  
properly.  
4. Connect the power cord directly to the wall outlet.  
Disconnect the power cord from any table taps, OA taps or extension cords and connect directly to  
the wall outlet. If the machine powers up when the power cord is connected directly, the table taps,  
OA taps or extension cords are probably defective and should be replaced.  
If they have a power switch, turn it on.  
5. Check that the power cord is not defective.  
Either replace the power cord with another, or using a tester, check whether the cord is defective.  
10-10  
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ꢀ Removing jammed paper  
If <CLEAR PAPER JAM> is displayed in the LCD, follow this procedure to clear the paper jam.  
Removing jams in the paper output tray  
Follow this procedure to remove jams from the paper output tray:  
1
Gently pull any jammed paper out of  
the paper output tray.  
• If you cannot see any jammed paper in the  
paper output tray, remove it from the  
machine’s interior (ꢁ below).  
2
Press [Resume].  
• If you are printing from a Windows  
application, follow the instructions displayed  
on your computer.  
Removing jams from the machine’s interior  
Follow this procedure to remove jams from the machine’s interior:  
1
Open the inner cover.  
10  
2
Gently pull out any jammed paper from the  
machine’s interior or from the multi-purpose  
tray.  
CAUTION  
• Do not touch the round shaft A, transparent  
film B, film cable C, ink absorber (sponge part)  
D, or any metal parts.  
• If the jammed paper tears while you are pulling and  
you cannot remove the torn pieces, turn the  
machine off then on with the [ON/OFF]. The  
jammed pieces will automatically be ejected.  
A B C D  
3
4
Close the inner cover.  
Press [Resume].  
• If you are printing from a Windows application,  
follow the instructions displayed on your computer.  
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10-11  
If there are repeated paper jams  
Paying attention to the following points, reload the paper.  
1. Fan out the sheets of paper well so that they do not stick together.  
2. Align the edges of the paper.  
3. Adjust the paper guide correctly.  
4. Make sure the paper stack does not exceed the paper limit mark (t| ).  
5. Make sure the paper loaded does not exceed the capacity of the multi-purpose tray  
(ꢁ p. 3-1).  
6. Do not force paper into the multi-purpose tray.  
7. Only use the same type of paper.  
8. Use recommended print media (ꢁ p. 3-1).  
ꢀ If the nozzle check pattern does not print  
properly  
Refer to Maintaining the printhead, p. 9-5.  
ꢀ Interpreting the messages  
When the Alarm light blinks  
Check the message in the LCD. If there is a message, follow the instructions and correct the  
error.  
To resume operation, press [Resume]. The Alarm light will turn off.  
If the error remains, turn off the machine and disconnect the power cord. Wait 15 seconds,  
then reconnect the power cord and turn on the power.  
If you cannot clear a paper jam  
Turn off the machine and disconnect the power cord. Wait five seconds, reconnect the power  
cord and turn on the power. If the problem has been resolved, the Alarm light will turn off.  
If the Alarm light still lights even after you have turned the power on again  
Contact the Canon Customer Care Center.  
10-12  
Troubleshooting  
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LCD messages  
Message  
Cause  
Action  
Details  
BLACK INK CHANGED? The machine is prompting you  
If you replaced the black ink tank,  
p. 9-4  
to confirm whether you replaced press [2]. If you did not, press [3].  
the black ink tank.  
BLACK INK LOW  
The ink level in the black ink  
tank is low.  
Make sure you have a new black ink p. 9-1  
tank ready to replace the used one  
when it runs out. If the machine stops  
printing when copying or photo  
printing, press [Resume] to continue  
printing. However, note that ink may  
run out. If print quality deteriorates or  
output is blank, replace the ink tank.  
CANNOT START  
You disconnect the USB cable  
while printing from your  
computer.  
Wait for approximately one minute. If  
nothing happens, disconnect then  
reconnect the power cord.  
CARD READER BUSY  
CARD READER ERROR  
You tried to start photo printing Wait until the card slot is no longer  
when the card slot was in use by being used by the computer.  
the computer.  
There is a problem with the card Try switching to another mode or  
slot.  
turning the machine off and on. If the  
message remains, contact the Canon  
Customer Care Center.  
CARD READER OFFLINE The card slot may not be  
receiving any power.  
Remove the memory card from the  
card slot, turn the power off and on  
again, then reinsert the memory card.  
p. 8-2  
10  
CARTRIDGE JAMMED  
The printhead holder cannot  
move. This is normally due to a  
paper jam.  
Clear the paper jam or whatever is  
obstructing the printhead holder and  
then press [Resume]. Do not attempt  
to move the printhead holder  
manually.  
p. 10-11  
CHECK PAPER SIZE  
The size of the paper in the  
multi-purpose tray and that  
specified in the paper size  
setting are different.  
Load the correct paper size or change p. 3-8  
the paper size setting. Then press  
[Resume].  
p. 3-7  
CHECK PRINTER  
(PRESS RESUME KEY)  
There may be an obstruction  
that is not allowing the  
printhead holder mechanism  
to move.  
Check for any obstruction (paper clip, p. 10-11  
small object, etc.). Check also for a  
paper jam and clear the jam if  
necessary. Then press [Resume] and  
start again. If the message does not  
clear after pressing [Resume], contact  
the Canon Customer Care Center.  
The waste ink tank (which holds Contact the Canon Customer Care  
the ink used for printhead  
cleaning) may be full.  
Center to have the waste ink tank  
replaced immediately.  
Chapter 10  
Troubleshooting  
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10-13  
Message  
Cause  
Action  
Details  
CLEAR PAPER JAM  
(PRESS START KEY)  
There is a paper jam.  
Clear the paper jam and reload paper p. 10-11  
in the multi-purpose tray. Then press p. 3-8  
[Start] or [Resume].  
COLOR INK CHANGED? The machine is prompting you  
If you replaced the color ink tank,  
p. 9-4  
to confirm whether you replaced press [2]. If you did not, press [3].  
the color ink tank.  
COLOR INK LOW  
The ink level in the color ink tank Make sure you have a new color ink  
p. 9-1  
is low.  
tank ready to replace the used one  
when it runs out. If the machine stops  
printing when copying or photo  
printing, press [Resume] to continue  
printing. However, note that ink may  
run out. If print quality deteriorates or  
output is blank, replace the ink tank.  
COVER OPEN  
You opened the inner cover  
during an operation.  
Close the inner cover.  
DATA IN MEMORY  
CANNOT TURN OFF  
You are unable to turn the  
machine off with the [ON/OFF]. operation. Wait until the machine has  
finished, then turn off the machine.  
The machine is performing an  
INK TANK CHANGED?  
INSERT PHOTO CARD  
You opened the inner cover.  
If you replaced an ink tank, press [2]. p. 9-3  
If you did not, press [3].  
There is no PC card adapter  
If you want to use the photo print  
p. 8-2  
(with a memory card) in the card function, insert a PC card adapter  
slot.  
(with a memory card) into the card  
slot.  
INVALID KEY/SETTING  
An invalid key was pressed or an Check the key or setting you want to  
invalid setting was selected. enter.  
LOAD PAPER  
(PRESS START KEY)  
The multi-purpose tray is empty. Load paper in the multi-purpose tray. p. 3-8  
Make sure the stack is below the  
paper limit mark (t| ). Then press  
[Start] or [Resume].  
MACHINE IN USE  
You are unable to turn the  
Wait until the machine has finished,  
CANNOT TURN OFF  
machine off with the [ON/OFF] then turn off the machine.  
because the machine is  
performing an operaiton.  
MEMORY FULL  
The machine’s memory is full  
because you tried to copy too  
many pages at once or a very  
detailed document.  
Divide the document and copy each  
part separately.  
In photo print mode, the  
Print the photograph from your  
photograph data is too large to computer.  
print from your machine.  
NO FILES ON CARD  
There are no available files in the Make sure you have recorded  
memory card.  
photographs in the appropriate  
format on the memory card.  
10-14  
Troubleshooting  
Chapter 10  
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Message  
Cause  
Action  
Details  
PROBLEM READING  
CARD  
The data on the memory card  
may be inaccessible.  
Check the data on the memory card  
in your digital camera.  
PUT IN CARTRIDGE  
There is no printhead installed in Install the printhead.  
the machine.  
Setup  
Sheet  
UNABLE TO PRINT ALL In all frames or range frame  
photo printing, not all the  
Check which photographs were not Chapter 8  
printed and try reprinting them.  
photographs were printed.  
WAIT COOLING  
During printing, the printhead  
may have become too hot.  
Allow the machine to cool down. The  
machine will resume printing when it  
has cooled down.  
WASTED INK NEAR FULL The waste ink tank is nearly full. If <CHECK PRINTER> then appears,  
contact the Canon Customer Care  
Center.  
WRONG CARTRIDGE  
The printhead is not installed  
correctly.  
Try to reinstall the printhead. If the  
message remains in the LCD, the  
printhead may be defective. Contact  
the Canon Customer Care Center.  
Setup  
Sheet  
10  
Chapter 10  
Troubleshooting  
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10-15  
MultiPASS Status Monitor messages  
Display the MultiPASS Status Monitor on your computer to see the status of the machine.  
On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to  
[MultiPASS Suite], then click [MultiPASS Status Monitor]. If a warning or attention is displayed,  
follow the instructions of the message.  
ꢀ If you cannot solve the problem  
If you have a problem with your machine that you cannot solve with the information  
provided in this chapter, contact the Canon Customer Care Center.  
• For e-mail technical support, the latest driver downloads and answers to frequently asked  
questions (www.canontechsupport.com)  
• 24-hour, Fax-On-Demand System for product specification and technical information  
(1-800-526-4345)  
• Technical support, free of service charges, Monday–Saturday (excluding holidays) for  
products still under warranty (1-757-413-2848)  
NOTE  
• Within Canada, call for technical support 24 hours a day, 7 days a week (1-800-OK-CANON).  
• Support program specifics are subject to change without notice.  
• Refer to the individual product information for warranty details.  
CAUTION  
• If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and  
contact the Canon technical support. Do not attempt to disassemble or repair the machine  
yourself.  
IMPORTANT  
• Attempting to repair the machine yourself may void the limited warranty.  
If you contact the Canon technical support, make sure you have the following information  
ready:  
• Product name: MultiPASS F20  
• Serial number (located on the label located at the back of the machine)  
• Details of the problem  
• Steps taken to try to resolve the problem and the results  
10-16  
Troubleshooting  
Chapter 10  
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Chapter  
11 Machine settings  
ꢀ Accessing the machine settings  
Follow this procedure to change a setting:  
1
2
Refer to the lists on the following pages to find the setting you want to change.  
If there is a reference for the  
setting A, refer to that page for  
details. If not, at the top of the list,  
note under which function key B  
and menu C the setting is located.  
Example:  
C
B
A
Menu: SPECIAL COPY  
Name  
Function key: [Copy]  
Description  
Setting  
—
Details  
p. 6-5  
2 on 1  
Copies two pages on one page (letter- or A4-size only).  
BORDERLESS COPY  
Copies without any borders (letter, A4-, or 4" × 6"-size  
—
p. 6-6  
3
4
Press [Copy], [Scan], or [Photo Print]  
depending under which function  
key B the setting is located.  
only).  
IMAGE REPEAT  
AUTO  
Prints multiple copies of an image on a single sheet.  
Automatically selects the number of repetitions.  
Manually selects the number or repetitions.  
Select the number of vertical repetitions.  
Select the number of horizontal repetitions.  
Prints a mirror image of the original.  
—
—
p. 6-7  
MANUAL  
VERTICAL  
1/2/3/4  
1/2/3/4  
—
HORIZONTAL  
MIRROR IMAGE  
ENTIRE IMAGE  
Press [Menu] repeatedly until the  
menu C under which the setting is  
located is displayed.  
p. 6-9  
Prints the original image to fit the selected paper  
size.  
—
p. 6-10  
5
6
7
Use [2] or [3] to select the setting you want.  
11  
Press [Set].  
Follow these guidelines to scroll through and register settings:  
• Use [2] or [3] to scroll through settings.  
• To register a setting or access sub-settings, press [Set].  
• If necessary, to return to standby mode, press [Stop/Reset].  
NOTE  
• <ꢀ> in the LCD indicates the current setting.  
Chapter 11  
Machine settings  
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11-1  
ꢀ Settings  
NOTE  
• Default settings are shown in bold type.  
Menu: ENLARGE/REDUCE Function key: [Copy]  
Name  
Description  
Setting  
Details  
PRESET RATIO  
Makes enlarged or reduced copies at preset ratios.  
25% MIN.  
p. 6-3  
95% A4 ꢁ LTR  
100%  
212% 4” × 6” ꢁ LTR  
400% MAX.  
ZOOM  
Makes enlarged or reduced copies at ratios between  
25% and 400%.  
25% to 400%  
p. 6-3  
p. 6-4  
FIT-TO-PAGE  
Automatically reduces or enlarges an image to fit on  
the specified print media size.  
—
Menu: PAPER SELECT Function key: [Copy]  
For details, see p. 3-7  
Menu: DENSITY Function key: [Copy]  
For details, see p. 6-2  
Menu: IMAGE QUALITY Function key: [Copy]  
For details, see p. 6-2  
Menu: SPECIAL COPY Function key: [Copy]  
Name  
Description  
Setting  
—
Details  
p. 6-5  
p. 6-6  
p. 6-7  
2 on 1  
Copies two pages on one page (letter- or A4-size only).  
Copies without any borders.  
BORDERLESS COPY  
IMAGE REPEAT  
AUTO  
—
Prints multiple copies of an image on a single sheet.  
Automatically selects the number of repetitions.  
Manually selects the number or repetitions.  
Selects the number of vertical repetitions.  
Selects the number of horizontal repetitions.  
Prints a mirror image of the original.  
—
—
MANUAL  
VERTICAL  
1/2/3/4  
1/2/3/4  
—
HORIZONTAL  
MIRROR IMAGE  
ENTIRE IMAGE  
p. 6-9  
Prints the original image to fit the selected pint media  
size.  
—
p. 6-10  
Menu: INK VOLUME Function keys: [Copy], [Scan], [Photo Print]  
For details, see p. 9-4  
11-2  
Machine settings  
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Menu: MAINTENANCE Function keys: [Copy],[Scan], [Photo Print]  
Name  
Description  
Setting  
Details  
p. 9-6  
p. 9-6  
p. 9-6  
p. 9-7  
NOZZLE CHECK  
HEAD CLEANING  
HEAD REFRESHING  
ALIGN PRINT HEAD  
HORIZ. PATTERN  
CHANGE H VALUE  
Prints the nozzle check pattern.  
Performs normal printhead cleaning.  
Performs deep printhead cleaning.  
Aligns the printhead.  
—
—
—
—
Prints the horizontal pattern.  
—
Selects the horizontal value for columns A to F on the A,B,C: -3 to +7  
printout.  
D,E,F: -5 to +5  
ROLLER CLEANING  
Cleans the roller.  
—
p. 9-9  
Menu: USER DATA Function keys: [Copy],[Scan], [Photo Print]  
Name  
Description  
Setting  
Details  
LOW INK WARNING  
Notifies you when ink in the ink tanks is running low.  
ON  
p. 9-1  
OFF  
INK COUNT RESET  
—
BLACK INK CHANGED? Resets the ink counter for the black ink tank.  
YES = (ꢂ)  
NO = (ꢃ)  
p. 9-4  
p. 9-4  
COLOR INK CHANGED? Resets the ink counter for the color ink tank.  
YES = (ꢂ)  
NO = (ꢃ)  
QUIET MODE  
Enables/disables quiet printing mode.  
OFF  
ON  
11  
EXTENSION AMOUNT  
CARD PROTECT  
For borderless printing or copying selects the width  
cropped from the borders of the original image.  
SMALL  
LARGE  
Enables/disables overwriting memory card data in all  
modes except photo print mode.  
ON  
OFF  
DISPLAY LANGUAGE  
Selects the language for LCD messages.  
ENGLISH  
FRENCH  
SPANISH  
PORTUGUESE  
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11-3  
Menu: PHOTO PRINT MODE Function key: [Photo Print]  
Name  
Description  
Setting  
Details  
1. PHOTO PRINT MODE  
INDEX  
—
—
p. 8-4  
SELECT PAPER SIZE  
Selects the print media size for the index.  
LTR  
4" × 6"  
A4  
SELECT PAPER TYPE  
Selects the print media type for the index.  
PHOTO PAPER PRO  
PLAIN PAPER  
ALL FRAMES  
—
—
p. 8-5  
SELECT PAPER SIZE  
Selects the print media size for the photographs.  
LTR  
4" × 6"  
A4  
SELECT PAPER TYPE  
Selects the print media type for the photographs.  
PHOTO PAPER PRO  
PLAIN PAPER  
BORDERLESS PRINT If you select <PHOTO PAPER PRO>, enables/disables  
borderless printing for the photographs.  
OFF  
ON  
SINGLE FRAME  
FILE NO:  
—
—
p. 8-7  
Selects the file number.  
0001 to 9999  
1 to 99 COPIES  
NUMBER OF PRINTS Selects the number of copies.  
SELECT PAPER SIZE  
SELECT PAPER TYPE  
Selects the print media size for the photograph.  
LTR  
4" × 6"  
A4  
Selects the print media type for the photograph.  
PHOTO PAPER PRO  
PLAIN PAPER  
BORDERLESS PRINT If you select <PHOTO PAPER PRO>, enables/disables  
borderless printing for the photograph.  
OFF  
ON  
FRAME RANGE  
—
—
p. 8-9  
FIRST FILE:  
Selects the first photograph number.  
Selects the last photograph number.  
Selects the print media size for the photographs.  
0001 to 9999  
0001 to 9999  
LAST FILE:  
SELECT PAPER SIZE  
LTR  
4" × 6"  
A4  
SELECT PAPER TYPE  
Selects the print media type for the photographs.  
PHOTO PAPER PRO  
PLAIN PAPER  
BORDERLESS PRINT If you select <PHOTO PAPER PRO>, enables/disables  
borderless printing for the photographs.  
OFF  
ON  
11-4  
Machine settings  
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Name  
DPOF  
SELECT PAPER SIZE  
Description  
Setting  
Details  
—
—
p. 8-11  
Selects the print media size for the photographs.  
LTR  
4" × 6"  
A4  
SELECT PAPER TYPE  
Selects the print media type for the photographs.  
PHOTO PAPER PRO  
PLAIN PAPER  
BORDERLESS PRINT If you select <PHOTO PAPER PRO>, enables/disables  
borderless printing for the photographs.  
OFF  
ON  
2. VIVID PHOTO PRINT  
Enables/disables to make colors, especially blues and  
greens, appear more vibrant.  
OFF  
ON  
p. 8-13  
p. 8-14  
3. PRINT PHOTO DATE  
Enables/disables date printing.  
OFF  
ON  
11  
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Machine settings  
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11-5  
11-6  
Machine settings  
Chapter 11  
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Appendix Specifications  
ꢀ General specifications  
Power source  
120 V/60 Hz  
Power consumption  
• Maximum: Approx. 36.3 W  
• Standby: Approx. 6.3 W  
Approx. 16.8 lb./7.6 kg  
Weight  
(Components attached)  
Dimensions  
%
8
21 in. (548 mm)  
!
4
16 in. (413 mm)  
%
8
15 in.  
(396 mm)  
&
8
10 in.  
#
4
10 in.  
(276 mm)  
(256 mm)  
A
Environmental conditions • Temperature: 59º–81.5ºF (15º–27.5ºC)  
• Humidity: 20%–80%  
Liquid Crystal Display (LCD) 20 × 2  
Display languages  
English/French/Spanish/Portuguese  
Applicable standards  
• Electrical safety: UL1950, C-UL  
• Radiation: FCC Part 15 Class B, IC  
• Other: FCC Part 68, IC, Energy Star compliant  
Multi-purpose tray capacity ꢁ p. 3-1  
Appendix  
Specifications  
A-1  
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Printable areas  
Note on printing area illustrations:  
Printing area:  
(dark shade)  
Canon recommends that you print within  
this area.  
Printing area:  
(light shade)  
The area where it is possible to print.  
However, printing in this area can adversely  
affect print quality or paper feed precision.  
• Paper printable areas:  
# 4  
Letter size: 8.0 × 10 in. (203.2 × 271.4 mm)  
# 4  
Legal size: 8.0 × 13 in. (203.2 × 347.6 mm)  
# 8  
A4 size: 8.0 × 11 in. (203. 2 × 289 mm)  
# 4  
4" × 6" size: 3.7 × 5 in. (94.8 × 144.4 mm)  
!
8 "  
(3.0 mm)  
8 "  
1 ! (28.0 mm)  
Recommended print area  
Printable area  
8 "  
1 ! (26.5 mm)  
!
4 "  
(5.0 mm)  
Letter, Legal:  
Letter, Legal:  
!
4 "  
!
4 "  
(6.4 mm)  
A4, 4" × 6":  
(6.3 mm)  
A4, 4" × 6":  
!
8 "  
!
8 "  
(3.4 mm)  
(3.4 mm)  
NOTE  
• Borderless printing allows you to make prints with no margins.  
However, it may cause the top and bottom paper edges to decrease  
in print quality or become soiled.  
• Glossy Photo Cards printable areas:  
# 8  
# 8  
Glossy Photo Card: 4 × 6 in. (109.4 × 159.9 mm)  
8 "  
1 ! (28.0 mm)  
Recommended print area  
(Printable area is the same.)  
1" (26.0 mm)  
!
4 "  
!
8 "  
(4.1 mm)  
(5.1 mm)  
A-2  
Specifications  
Appendix  
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• Photo Paper Pro PC-101S printable areas:  
# 8  
# 8  
Photo Paper Pro PC-101S: 4 × 6 in. (109.6 × 160.4 mm)  
8 "  
1 ! (28.0 mm)  
Recommended print area  
(Printable area is the same.)  
8 "  
1 ! (28.0 mm)  
!
8 "  
!
8 "  
(4.0 mm)  
(4.0 mm)  
NOTE  
• The printing area of Photo Paper Pro PR-101 is identical to that of  
A4- size paper (ꢁ p. A-2).  
• Envelope printable areas:  
! 2  
! 8  
US COM #10: 7 × 4 in. (190.5 × 103.2 mm)  
# 8  
& 8  
European DL: 8 × 3 in. (211.8 × 98 mm)  
!
8 "  
(3.4 mm)  
(3.4 mm)  
Printable area  
!
8 "  
!
8 "  
8 "  
1 ! (26.5 mm)  
(3.0 mm)  
• Banner paper printable areas:  
# 4  
Letter size: 8.0 × 65 in. (203.2 × 1668.4 mm)  
& 8  
A4 size: 8.0 × 69 in. (203.2 × 1774 mm)  
8 "  
1 ! (28.0 mm)  
!
4 "  
(5.0 mm)  
!
8 "  
(3.0 mm)  
4 "  
Letter: ! (6.3 mm)  
8 "  
A4: ! (3.4 mm)  
A
4 "  
Letter: ! (6.3 mm)  
8 "  
A4: ! (3.4 mm)  
Min. 2 sheets  
Max. 6 sheets  
Recommended print area  
Printable area  
Appendix  
Specifications  
A-3  
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Scanned area  
!
8
"
!
8
"
Max.  
Max.  
(Max. 4.0 mm)  
(Max. 4.0 mm)  
!
4
"
Max.  
(Max. 4.5 mm)  
Letter  
A4  
!
4
"
Max.  
(Max. 4.5 mm)  
NOTE  
• For entire image copying, the entire area of the document is  
scanned.  
ꢀ System requirements  
ꢁ p. 4-1  
ꢀ Ink specifications  
Ink tank colors/capacity  
• Black (BCI-24 Black): approx. 320*, approx. 580**  
• Color (BCI-24 Color): approx. 170**  
ꢀ Print specifications  
Printing method  
Paper handling  
Bubble jet on-demand  
Automatic feed  
Print media size and weight ꢁ p. 3-1  
Recommended print media ꢁ p. 3-1  
Print speed  
• Black printing: Fast: 14 pages/minute  
Standard: 10.5 pages/minute  
• Color printing: Fast: 10 pages/minute  
Standard: 4.7 pages/minute  
(Based on Canon standard pattern)  
8 in. (203.2 mm)  
2400 (horizontal) × 1200 (vertical) dpi  
Maximum print width  
Resolution  
* 1500 characters per page, normal text, at standard and plain paper mode with Windows 98/Me.  
** Based on printing the ISO JIS-SCID No. 5 pattern at standard and plain paper mode with Windows 98/Me.  
A-4  
Specifications  
Appendix  
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ꢀ Copy specifications  
Copy speed  
• Black & white: <DRAFT> Approx. 14 pages/minute (letter size)  
• Color: <COLOR FAST> mode approx. 10 pages/minute  
(letter size)  
(Based on BJ printer specific speed test pattern.)  
No. of copies  
Density adjustment  
Zoom  
Maximum 99 copies  
9 levels  
25%–400%  
ꢀ Scan specifications  
Compatibility  
TWAIN/WIA (Windows XP)  
Scanning speed  
• Black & white text/grayscale: Min. 5 seconds/page (letter size)  
• Color: Min. 15 seconds/page (letter size)  
! 2  
in. (214 mm)  
• 600 × 1200 dpi optical  
• 9600 dpi enhanced  
Effective scanning width  
Scanning resolution  
8
Scanning image processing • Halftones: 256 levels of gray  
• Color: 16,777,216 colors  
ꢀ Photo print specifications  
Interface  
Card slot  
Print media  
• Plain paper  
• Photo Paper Pro PR-101  
Layout  
• Photo Paper Pro:  
Letter/A4:With/without borders, index (max. 70 frames)  
Card:With/without borders, index (max. 15 frames)  
• Plain paper:  
Letter/A4:With/without borders, index (max. 70 frames)  
• Date printing  
A
Features  
• Vivid photo printing  
• DPOF function-compatible (Index printing, specified quantity,  
specified frames, date printing, image number printing)  
Specifications subject to change without notice  
Appendix  
Specifications  
A-5  
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A-6  
Specifications  
Appendix  
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Index  
adjusting exposure 6-2  
adjusting image quality 6-2  
advanced features 6-5 to 6-10  
borderless 6-6  
2 (-) key 1-3  
3 (+) key 1-3  
2 on 1 copying 6-5  
Alarm light 1-3  
document requirements 2-1  
enlarge 6-3  
in black & white 6-2  
in color 6-2  
Aligning printhead  
from MultiPASS Suite 9-7, 9-8  
from operation panel 9-7  
All frames printing 8-5, 8-6  
B&W light 1-3  
mirror 6-9  
problems 10-5, 10-6  
reduce 6-3, 6-10  
Banner Paper BP-101 3-4  
loading 3-10  
repeating image 6-7, 6-8  
two pages on one 6-5  
COVER OPEN message 10-14  
DATA IN MEMORY/CANNOT TURN OFF message  
10-14  
Black & white copying 6-1  
BLACK INK CHANGED? message 10-13  
BLACK INK LOW message 10-13  
Borderless copying 6-6  
Bubble Jet Paper LC-301 3-2  
Canceling printing 5-2  
CANNOT START message 10-13  
Canon Customer Care Center 10-16  
CARD READER BUSY message 10-13  
CARD READER ERROR message 10-13  
CARD READER OFFLINE message 10-13  
Card slot 1-2, 8-2  
Date printing 8-14  
Default printer, selecting 5-1  
Density. See Exposure  
DENSITY menu 11-2  
Document  
cover 1-2  
loading 2-1  
requirements 2-1  
DPOF printing 8-11, 8-12  
Eject button 1-2  
Enlarge copying 6-3  
ENLARGE/REDUCE menu 11-2  
Envelopes 3-1  
CARTRIDGE JAMMED message 10-13  
CHECK PAPER SIZE message 10-13  
CHECK PRINTER (PRESS RESUME KEY) message 10-13  
Cleaning  
exterior 9-9  
printhead 9-6  
I
loading 3-8, 3-9  
roller 9-9  
Exposure, adjusting for copying 6-2  
Features 1-1  
Frame range printing 8-9, 8-10  
Glossy Photo  
scanning area 9-9  
CLEAR PAPER JAM (PRESS START KEY) message 10-14  
Color copying 6-1  
Color light 1-3  
Cards FM-101 3-2  
Color/B&W key 1-3  
Paper GP-301/GP-301N 3-2  
High  
COLOR INK CHANGED? message 10-14  
COLOR INK LOW message 10-14  
Components 1-2, 1-3  
Gloss Photo Film HG-201 3-4  
Resolution Paper HR-101N 3-2  
Image quality, adjusting for copying 6-2  
IMAGE QUALITY menu 11-2  
Index printing 8-4, 8-5  
Indicator light 1-2  
Computer  
problems printing from 10-3 to 10-5  
problems turning on 10-2, 10-3  
Copy key 1-3  
Copying 6-1  
Index  
I-1  
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Ink  
counter, resetting 9-4  
level, checking 9-4  
Ink tank  
Paper  
loading 3-8  
removing jams 10-11  
Paper output tray 1-2  
removing jams in 10-11  
PAPER SELECT menu 11-2  
Paper thickness lever 1-2  
setting 3-6  
guidelines 9-1, 9-2  
ink level, checking 9-4  
low ink warning 9-1  
replacing 9-2, 9-3  
resetting ink counter 9-4  
when to replace 9-1  
INK TANK CHANGED? message 10-14  
INK VOLUME menu 11-2  
Inner cover 1-2  
INSERT PHOTO CARD message 10-14  
INVALID KEY/SETTING message 10-14  
Jams, removing paper 10-11  
LCD 1-3  
Photo  
Enhancer. See MultiPASS Photo Enhancer  
Paper Plus Glossy PP-101 3-3  
Paper Pro PC-101S 3-3  
Paper Pro PR-101 3-3  
Print key 1-3  
PHOTO PRINT MODE menu 11-4, 11-5  
Photo printing  
all frames 8-5, 8-6  
date printing 8-14  
DPOF 8-11, 8-12  
frame range 8-9, 8-10  
index 8-4, 8-5  
if nothing displays 10-10  
messages 10-13 to 10-15  
LOAD PAPER (PRESS START KEY) message 10-14  
Low ink warning 9-1  
methods 8-3  
MACHINE IN USE/CANNOT TURN OFF message 10-14  
MAINTENANCE menu 11-3  
Matte Photo Paper MP-101 3-3  
Memory card  
problems 10-8, 10-9  
single frame 8-7, 8-8  
vivid 8-13  
Plain paper 3-1  
compatible 8-1  
Platen glass 1-2  
inserting 8-2  
loading documents on 2-1  
requirements for loading on 2-1  
Power problems 10-10  
Print  
problems using 10-8, 10-9  
removing 8-2, 8-3  
MEMORY FULL message 10-14  
Menu key 1-3  
Advisor 5-2  
driver 4-2  
Print media  
Menus 11-2 to 11-5. See also individual menu names  
Messages 10-13 to 10-16. See also individual message  
names  
for photo printing 8-1  
guidelines 3-5  
loading 3-8 to 3-10  
recommended 3-1 to 3-5  
setting size 3-7  
LCD 10-13 to 10-15  
MultiPASS Status Monitor 10-16  
Mirror copying 6-9  
MultiPASS Photo Enhancer 4-2  
MultiPASS Status Monitor 4-2, 4-5  
messages 10-16  
setting type 3-7  
PRINT PHOTO DATE menu 11-5  
Print settings  
changing manually 5-3  
changing with Print Advisor 5-2  
Printer  
MultiPASS Suite components 4-2  
MultiPASS Toolbar 4-2, 4-5  
customizing buttons 7-2, 7-3  
scanning with 7-1, 7-2  
MultiPASS Viewer 4-2, 4-4  
Multi-purpose tray 1-2  
driver 4-2  
selecting default 5-1  
Printhead  
My MultiPASS 4-2, 4-3  
NO FILES ON CARD message 10-14  
Nozzle check pattern, printing 9-6  
ON/OFF key 1-3  
aligning from MultiPASS Suite 9-7, 9-8  
aligning from operation panel 9-7  
cleaning 9-6  
Operation panel 1-2, 1-3  
I-2  
Index  
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holder 1-2  
Tray extension 1-2  
maintaining 9-5  
Printing 5-1  
UNABLE TO PRINT ALL message 10-15  
USER DATA menu 11-3  
canceling 5-2  
Viewer. See MultiPASS Viewer  
VIVID PHOTO PRINT menu 11-5  
Vivid photo printing 8-13  
WAIT COOLING message 10-15  
WASTED INK NEAR FULL message 10-15  
WIA Driver 4-2  
problems 10-3 to 10-5  
PROBLEM READING CARD message 10-15  
Problems  
cannot solve 10-16  
copying 10-5, 10-6  
installing software 10-1, 10-2  
power 10-10  
WRONG CARTRIDGE message 10-15  
printing from computer 10-3 to 10-5  
removing software 10-1, 10-2  
scanning 10-6, 10-7  
turning on computer 10-2, 10-3  
using memory card 10-8, 10-9  
PUT IN CARTRIDGE message 10-15  
Reduce copying 6-3, 6-10  
Repeat copying 6-7, 6-8  
Replacing ink tanks 9-2, 9-3  
Resolution. See Image quality  
Resume key 1-3  
Roller, cleaning 9-9  
Scan  
contrast. See Exposure  
driver 4-2  
key 1-3, 7-4  
ScanGear for MultiPASS 4-2  
Scanning  
document requirements 2-1  
from within application 7-3  
methods 7-1  
problems 10-6, 10-7  
with MultiPASS Toolbar 7-1 to 7-3  
with Scan key 7-4  
Set key 1-3  
Settings 11-2 to 11-5  
accessing 11-1  
I
Single frame printing 8-7, 8-8  
Software  
installing 4-1  
problems installing 10-1, 10-2  
problems removing 10-1, 10-2  
SPECIAL COPY menu 11-2  
Start key 1-3  
Status Monitor. See MultiPASS Status Monitor  
Stop/Reset key 1-3  
System requirements 4-1  
T-Shirt Transfers TR-201 3-4, 3-5  
Toolbar. See MultiPASS Toolbar  
Transparencies CF-102 3-4  
Index  
I-3  
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Canon U.S.A., Inc.  
Limited Warranty—U.S. Only  
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon”) with respect to the Canon brand computer  
peripheral product (the “product”) that you have purchased, when purchased and used in the United States. The product that you  
have purchased is the only product to which this warranty card and the limited warranty provided by Canon and stated on the  
card apply.  
Your product, when delivered to you in new condition in its original container, is warranted against defects in materials or  
workmanship as follows: for a period of one (1) year from the date of original purchase, defective parts or a defective product  
returned to a Canon repair facility or a Canon Authorized Service Facility (“ASF”) for such product, as applicable, and proven to be  
defective upon inspection, will be exchanged for new or comparable rebuilt parts, or a refurbished product, as determined by the  
Canon repair facility or the ASF.  
Warranty repair or replacement shall not extend the original warranty period of the defective product. This limited warranty does  
not cover any supplies or accessories, including without limitation print heads, ink cartridges and ink tanks, as to which there shall  
be no warranty or replacement.  
This limited warranty shall only apply if the product is used in conjunction with compatible computer equipment and  
compatible software, as to which items Canon shall have no responsibility.  
Non-Canon brand equipment and software that may be distributed with the product are sold “as is,” without  
warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular  
purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is  
given by the manufacturer or producer thereof.  
This limited warranty covers all defects encountered in normal use of the product, and does not apply in the following  
cases:  
(a) Loss of or damage to the product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical  
current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon’s instruction  
manual, or service performed by other than a Canon repair facility or an ASF.  
(b) Use of parts or supplies (other than those sold by Canon) that cause damage to the product or cause abnormally frequent  
service calls or service problems.  
(c) If the product has had its serial number or dating altered or removed.  
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR  
A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS  
LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS  
MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND  
CANON. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE  
ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR  
PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR  
CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY  
THE USE OR MISUSE OF, OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH  
THE CLAIM IS BASED, AND EVEN IF CANON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN  
NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON BE GREATER IN AMOUNT THAN THE PURCHASE  
PRICE OF THE PRODUCT SOLD BY CANON WHICH CAUSED THE ALLEGED DAMAGE. WITHOUT LIMITING THE  
FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR  
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE  
THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON. (SOME STATES DO NOT ALLOW THE  
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR  
LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER  
THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A  
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.  
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You may obtain technical support* for your product as follows:  
• For e-mail technical support, the latest driver downloads and answers to frequently asked questions  
(www.usa.canon.com/consumer)  
• 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products  
(1-800-423-2366)  
• 24-hour, Fax-On-Demand System for product specifications and technical information  
(1-800-526-4345)  
• Free technical support Monday–Saturday (excluding holidays) for products still under warranty  
(1-757-413-2848)  
• Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per incident  
(1-757-413-2848)  
If the problem can’t be corrected by using one of the above technical support options, you will be asked to follow the  
applicable procedures for warranty service. Note that a dated proof of purchase (bill of sale) is required to verify eligibility at  
the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale. You will also need to  
supply the product serial number.  
InstantExchange†  
InstantExchange is a warranty program that expedites, usually by the next business day, †† the exchange of a defective  
product with a refurbished product. The refurbished product you receive will be covered by the balance of the period remaining  
on your original limited warranty. Note that by using this service you will keep the replacement product that is sent to you,  
and your originally purchased product shall become the property of Canon.  
InstantExchange warranty program service is available only during the express limited-warranty period for your product and only  
in the continental United States, Alaska and Hawaii during such period.  
If the Canon Customer Care Center representative cannot correct the problem with your product over the telephone, and  
you elect InstantExchange warranty program service, the representative will issue you a reference number upon verification of  
warranty eligibility.You will be asked for information pertaining to your defective product and for a ship-to location for the  
replacement product (street address only).You must also provide a major credit card number that will be pre-authorized by  
Canon in an amount up to the cost of a new product at the time you elect InstantExchange warranty program service. Your  
credit card number will be charged in an amount up to the cost of a new product (i) if you do not return your defective  
product to a Canon repair facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the  
product is/are not covered by this limited warranty; or (iii) if the warranty period on the product has expired or has not been  
sufficiently established by your supplying the appropriate documentation.  
The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon.  
After receipt of the replacement product (with instructions and a pre-paid return waybill), follow the instructions to ship the  
defective product to a Canon repair facility.You must return the defective product in the shipping carton in which the  
replacement product was packed (be sure to retain your ink cartridges and tanks), and you must include the reference number, a  
copy of your dated proof of purchase (bill of sale) and a complete explanation of the problem. Do not include any other items  
in the return shipping container.  
Carry-In/ Mail-In  
Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and telephone  
number of the ASF(s) nearest to your location may be obtained from our Web site at www.usa.canon.com, or by calling the  
Canon Customer Care Center at 1-800-423-2366. If shipping is involved, it is your responsibility to properly package and send  
your defective product, together with your dated proof of purchase, a complete explanation of the problem and a return address,  
to the ASF at your expense. Do not include any other items with your product. The repair(s) covered by this limited warranty  
will be made and the product will be returned to you without charge by the ASF. Repairs not covered under this limited warranty  
will be charged to you at such costs as each ASF may generally establish from time to time.  
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.  
* Support program specifics are subject to change without notice.  
† InstantExchange warranty program service is subject to availability of refurbished replacement units.  
†† 9 a.m.–5 p.m.(local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent information by 3 p.m. (E.S.T.)  
to ensure next-business-day InstantExchange warranty program service (two-business-day InstantExchange warranty service for Alaska and  
Hawaii). Canon does not guarantee next-business-day service in the event of factors beyond Canon’s reasonable control.  
MultiPASS F20  
©2002 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc.  
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Basic Guide  
Canon U.S.A., Inc.  
One Canon Plaza, Lake Success, NY 11042, U.S.A.  
Canon Inc.  
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan  
Canon Australia Pty. Ltd.  
1 Thomas Holt Drive, North Ryde, Sydney, N.S.W. 2113, Australia  
Canon Canada, Inc.  
6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada  
Canon Deutschland GmbH  
Europark Fichtenhain A10, 47807 Krefeld, Germany  
Canon Europa N.V.  
Bovenkerkerweg 59-61 P.O. BOX 2262, 1180 EG Amstelveen, The Netherlands  
Canon France S.A.  
17 quai du Président Paul Doumer, 92414 Courbevoie Cedex, France  
Canon Hong Kong Co., Ltd.  
9/F, The Hong Kong Club Building, 3A Chater Road, Central, Hong Kong  
Canon Latin America, Inc.  
703 Waterford Way, Suite 400, Miami, FL 33126, U.S.A.  
Canon Mexicana S. de R.L. de C.V.  
Periferico Sur No. 4124 Col. Ex-Rancho de Anzaldo, C.P. 01900, Mexico, D.F.  
Canon Singapore Pte. Ltd.  
79 Anson Road, #09-01/06, Singapore 079906  
Canon (U.K.) Ltd.  
Woodhatch, Reigate, Surrey, RH2 8BF, United Kingdom  
HT1-2199-00T-V.1.0  
XX2002A  
©CANON INC. 2002  
PRINTED IN THAILAND  
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