Canon Printer BJC 620 User Manual
BJC-620  
USER’S  
MANUAL  
Canon  
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Canon’s High Resolution Paper HR-101  
Fabric Sheets FS-101  
3 – 22  
3 – 24  
4 – 1  
4 – 1  
4.  
Maintaining the Printer  
Printer Guidelines  
Cleaning the Printer  
4 – 3  
Cleaning the Print Head Unit  
Using the Microsoft Windows Printing System  
Using the Operator Panel  
Ink Tank Guidelines  
4 – 4  
4 – 5  
4 – 5  
4 – 7  
Replacing an Ink Tank  
4 – 8  
Replacing the Print Head Unit  
Print Head Unit Guidelines  
Removing the Used Print Head Unit  
Installing a New Print Head Unit  
Transporting the Printer  
4 – 12  
4 – 12  
4 – 13  
4 – 14  
4 – 18  
5 – 1  
5 – 1  
5 – 2  
5 – 3  
5 – 3  
5 – 5  
5 – 6  
5 – 6  
5 – 7  
5 – 7  
5 – 11  
5 – 11  
5.  
Troubleshooting  
Using Canon’s Support Services  
Identifying Your Printer Problem  
General Problems  
Initialization Errors  
Clearing Paper Jams  
Ink Problems  
Ink Tanks Continually Run Out of Ink  
Ink Tank Incorrectly Installed  
Troubleshooting the Microsoft Windows Printing System  
Technical Notes  
Bios Setups for Various Systems  
Appendix  
A
A – 1  
B – 1  
Specifications  
Appendix  
B
Using the BJC-620 in a Network Environment  
G – 1  
I – 1  
Glossary  
Index  
FCC –  
1
FCC Regulations  
Warranty  
W – 1  
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Congratulations on your purchase of the Canon BJC-620 Color Bubble Jet Printer. We appreciate  
your choosing this printer to meet your printing needs.  
Your printer features the Microsoft Windows Printing System, which makes printing from  
Microsoft Windows faster and easier than ever before. With the Microsoft Windows Printing  
System, your printer is able to print faster than traditional approaches. As soon as the Microsoft  
Windows Printing System accepts a document for printing, you can return to your application.  
You receive instant notification of printer information and you can see the printer's status on your  
computer screen.  
The BJC-620 offers exceptionally high print quality and fast print speed using both color and  
black inks. We are certain you will be satisfied with its advanced Bubble Jet technology.  
This chapter:  
Lists the supplies and accessories you can purchase for the printer  
Describes Canon's customer support services  
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Your BJC-620 printer supports excellent and unique print media options that will allow  
you to produce dazzling, professional, and fun presentations. All of these print media  
are specially designed and manufactured to work with your Canon color printer so you  
can produce the finest output possible.  
Canon has an extensive dealer network equipped to offer you supplies as you need  
them. To find a dealer near you, call the Canon Referral Service at 1-800-848-4123.  
If supplies are not available from your local dealer, you can order directly from Canon  
by calling 1-800-671-1090.  
Your BJC-620 comes with the following ink tanks:  
Canon Ink Tank BJI-201 Bk HC (black, high capacity)  
Canon Ink Tank BJI-201 C (cyan)  
Canon Ink Tank BJI-201 M (magenta)  
Canon Ink Tank BJI-201 Y (yellow)  
Canon manufactures various specialty papers, including:  
Bubble Jet Paper LC-301 (water resistant)  
Coated Paper LC-101  
High Resolution Paper HR-101  
Transparency CF-102  
Back Print Film BF-102  
High Gloss Film HG-101  
Fabric Sheet FS-101  
T-Shirt Tranfers TR-101  
Greeting Cards GC-101  
Brochure Paper BP-101  
See Chapter 3, Paper Handling, for details on Canon's specialty papers.  
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Canon provides experienced support personnel to help you in every way  
You can easily contact Canon on the World Wide Web. Our address is:  
http://www.ccsi.canon.com  
Canon provides a bulletin board service (BBS), which is useful for obtaining newly  
developed third-party drivers. Call 1-757-420-2000. The protocol for the BBS is up to  
28,800 bps, eight data bits, one stop bit, and no parity.  
If you use CompuServe®, You can access the Canon Peripherals Forum. This allows  
you to talk with other users, send a message to Canon, or download printer drivers.  
Just type GO CANON at any CompuServe prompt.  
If you have a modem, you can connect to Canon through the Web, its BBS, or  
Compuserve. Through these on-line services, you can retrieve general  
information about specific products.  
If you are looking for information about any Canon printer driver for a unique  
situation, you can contact one of the Canon on-line services.  
You can retrieve information from the on-line services at any hour of the day or  
night.  
Canon provides a 24-hour, toll-free Fax Retrieval System. You can use this service to  
get helpful documents faxed directly to your fax machine. These documents contain  
useful information to assist you in the operation of your Canon printer. To access this  
service, call 1-800-526-4345.  
One of the first things you may want to do after setting up your printer is call the  
Canon Fax Retrieval System and request an index of the documents available to  
you through this service. Documents will be faxed directly to your fax machine.  
The Fax Retrieval System offers up-to-date information about specific products.  
By reviewing the index, you can determine what information would be beneficial  
to your installation.  
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Canon provides customer support and service for all Canon printer products. If you  
have any questions regarding your new printer, call the Canon Computer Systems  
Customer Care Center at 1-800-423-2366. Support is available from 6 A.M. to 12  
MIDNIGHT Eastern Standard Time. (EST) Seven days a week except holidays.  
If you seem to have an operational problem, try to solve it by using the Super  
Solver. If you cannot quickly resume normal operation, contact Canon's  
experienced support personnel at the Customer Care Center.  
The Canon BJC-620 Color Bubble Jet Printer is designed with the latest technology to  
provide trouble-free operation. The warranty information at the back of the manual  
describes Canon's limited one-year warranty for its Bubble Jet printers. Be sure to read  
the warranty information to find out about the different service options available to  
you.  
Save your sales receipt for proof of purchase. In the event that your printer needs  
service, you will need your proof of purchase to obtain warranty service.  
If you feel your BJC-620 Color Bubble Jet Printer needs servicing, contact Canon on  
the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest  
you or to find out about the exclusive Canon Instant Exchange warranty program. If  
you do not have access to the Web, call the Customer Care Center.  
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This chapter introduces you to the Microsoft Windows Printing System  
for the BJC-620. It includes:  
Understanding the Microsoft Windows Printing System  
Printing with the Microsoft Windows Printing System  
Using the Microsoft Windows Printing System program group  
The Microsoft Windows Printing System dialog boxes  
Overview of the Microsoft Windows Printing System  
Checking the status of a print job  
Using the Status Window  
Customizing display options  
Maintaining the printer from the Status Window  
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The Microsoft Windows Printing System manages the communications between your  
computer and printer. It divides the work between the two, helping the printer and  
computer work together to optimize performance.  
The Microsoft Windows Printing System processes documents from Microsoft Windows  
applications faster than traditional methods, and lets you quickly see the status of your  
print job. If you install the included sound files, your computer will actually tell you  
verbally what your printer is doing.  
Your Quick Start Guide describes how to install the Microsoft Windows Printing  
System. To use the system, make sure your computer system has the following minimum  
configuration:  
386SX 16MHz personal computer  
10 MB of physical and virtual memory combined, of which at least 4 MB must be  
physical RAM  
VGA or super VGA color graphics monitor  
6 MB of available disk space for full installation of Microsoft Windows Printing  
System  
Microsoft Windows 95, Microsoft Windows 3.1, or Microsoft Windows for  
Workgroups 3.1  
Parallel printer port with bi-directional communication capability  
The printer may not print some pages at high resolution with the system above. In this  
case, the following are suggested.  
486SX 25MHz personal computer  
16 MB of physical and virtual memory combined, of which at least 8 MB must be  
physical RAM  
You need a sound card to play sounds with the Microsoft Windows Printing System  
messages.  
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One-way communication from computer to printer has been the standard for years.  
The Microsoft Windows Printing System offers dynamic two-way communication.  
With the Microsoft Windows Printing System, your computer knows what your  
printer is doing.  
To take advantage of the dynamic two-way communication, one end of a bi-  
directional parallel cable connects to the printer and the other end connects directly  
to your computer  
You must use a bi-directional cable for proper operation. Also, your computer's  
interface must have bi-directional capability. If your computer tells you that it cannot  
find the BJC-620 printer, but the printer is plugged in, turned on, and connected to  
the computer, see the Technical Notes starting on page 5-11.  
Every time you print, the Microsoft Windows Printing System displays the Status  
Window. This window shows you the paper moving through the printer, how long it  
will take to print the document, and how much of the document has printed. From  
the Status Window you can pause, resume, force, or delete the print job, print the  
self test, or clean the print heads.  
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If a printing problem occurs, the Status Window automatically opens and tells you  
what the problem is.  
Before using the Microsoft Windows Printing System, make sure you have selected it  
as your current Microsoft Windows printer driver. The Setup program makes the  
Microsoft Windows Printing System the default printer driver. If you have not  
changed drivers since running the Setup program, you are ready to print.  
To verify that the Microsoft Windows Printing System is your printer driver, use the  
Printers option in the Microsoft Windows Control Panel. The highlighted driver is the  
current printer driver. Change drivers by clicking on the one you want.  
The Microsoft Windows Printing System includes extensive on-line help that  
describes the printer and its basic operation. You can get on-line help as follows.  
In the Properties dialog box:  
Use the right mouse button to click an item on the screen.  
Click the ? button (on the upper right corner of the screen) and then click  
an item.  
Press F1.  
Select Programs from the Start menu, then click on Canon BJC-620 Help in the  
Microsoft Windows Printing System folder.  
Choose the Help button or press F1 while in the Setup dialog box.  
Double-click on the Canon BJC-620 Help icon in the Microsoft Windows  
Printing System group.  
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When you install the Microsoft Windows Printing System, you create the  
Microsoft Windows Printing System program group, from which you can select  
the following:  
Starts the installation program for the Microsoft Windows Printing  
System. You can use this program to add features to the Microsoft  
Windows Printing System that you did not originally install.  
Provides you with the latest information about using the Microsoft  
Windows Printing System with your printer.  
Opens the BJC-620 Properties dialog boxes, which you can use to  
set the printing options for Microsoft Windows 95.  
Displays the Status Window so you can check the status of a print  
job.  
Selects the Canon BJC-620 Help file for the  
Microsoft Windows Printing System.  
Selects the Printer Setup dialog box, which  
you can use to set the printing options in  
Microsoft Windows 3.1 or Microsoft Windows for  
Workgroups 3.1.  
Selects the Microsoft Windows Print  
Manager for Microsoft Windows 3.1 or  
Microsoft Windows for Workgroups 3.1.  
Starts the program to uninstall the Microsoft  
Windows Printing System.  
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From the Microsoft Windows 95 Printer folder:  
1. Click the Start button, point to Settings, and then click Printers.  
2. Click the icon for the printer you are using.  
3. On the File menu, click Properties to open the Properties dialog box.  
Use the Control Panel or Print Manager:  
1. Open the Control Panel, then double-click on the Printers icon to open the  
Printers dialog box. Or open the Print Manager, then choose the Printer  
Setup... command from the Options menu to open the Printers dialog box.  
You can open the Control Panel or the Print Manager by doubleclicking on the  
Control Panel or Print Manager icons in the Main group of the Program  
Manager.  
2. In the Printers dialog boxes, make sure BJC-620 on LPTl is highlighted and  
then choose the Setup... button to open the Setup dialog box.  
You can open the Printer Setup dialog box, Print Manager, or Printers folder from  
the Microsoft Windows Printing System group.  
The way you get to the dialog boxes determines how long the printing options remain  
in effect:  
If you start from an application's Print... command, your choices apply only to  
that print job. The next time you print, you have to choose the print settings  
again.  
If you start from an application's Print Setup... command, the application stores  
your choices with the document.  
If you start from the Control Panel or Print Manager, the settings apply to all  
Microsoft Windows applications and remain in effect until you change those  
settings.  
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Many applications do not follow the above Microsoft Windows  
guidelines. Until you are familiar with how your Microsoft Windows  
application uses the Microsoft Windows Printing System settings, it's a  
good idea to verify the settings each time you print.  
The Microsoft Windows Printing System dialog boxes, where you  
select printing options, differ depending on whether you are using  
Microsoft Windows 95 or Microsoft Windows 3.1 or Microsoft  
Windows for Workgroups 3.1.  
You select printing options with the following tabs.  
Prints a test page and a separator page.  
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Specifies printer port settings and timeout settings.  
Specifies multiple copies, collated or not, and the print orientation.  
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Chooses the paper source and paper size.  
Chooses the paper source and paper size.  
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Chooses the resolution setting, print media, and print quality. The resolution  
settings are Draft (180 x 180 dpi), Normal (360 x 360 dpi), and Best (720 x  
720 dpi).  
For detailed information on the Microsoft Windows Printing System  
printer options settings, refer to the on-line help.  
You select printing options in the following dialog boxes.  
This is the first dialog box you open from your application  
program. You can select multiple copies, collated or not collated,  
paper orientation, paper source, and paper size.  
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You open the Quality and Graphics dialog boxes from the Printer Setup dialog box.  
Selects media type. printer resolution, and print quality. The resolution  
settings are Draft (180 x 180 dpi), Normal (360 x 360 dpi), and Best (720 x  
720 dpi).  
Selects the haiftoning method, adjusts brightness. contrast, and saturation,  
enables gray scale printing, and disables the Microsoft Windows Printing  
System color matching  
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For detailed information on the Microsoft Windows Printing System printer options  
settings, refer to the on-line Help by pressing the Help button or by pressing Fl.  
When your computer is connected to a network, you can also open the  
Sharing tab.  
For optimum print quality when you select 720 x 720 dpi, choose Smooth  
haiftoning from the Graphics dialog box or Graphics & Color tab. We also  
recommend using Canon High Resolution Paper (HG-101).  
With the Microsoft Windows Printing System, you can keep track of and control  
your print jobs using the Status Window. It tells you exactly what is happening with  
the current print job. You can use the Status Window to pause, resume, or delete  
the current print job, and you can access on-line help for the Microsoft Windows  
Printing System.  
While you are working in the Status Window, remember that you can get on-line  
help at any time by choosing commands from the Microsoft Windows Help menu or  
by pressing Fl.  
When you install the Microsoft Windows Printing System into Microsoft  
Windows 3.1 or Microsoft Windows for Workgroups 3.1, the Print Manager  
helps you control and manage all print jobs in a queue for all printers installed  
for Microsoft Windows.  
When your computer is connected to a network printer, the "Status Not  
Available Network Printer" message always appears in the Status Window.  
That is, you cannot check the status of the printer or control the printer,  
except to print a test page. The Status Window for the network printer  
appears on the network printer server, which is connected locally to the  
printer.  
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The Status Window uses animated 3-D graphics to illustrate the printer and the  
document being printed.  
The Status Window opens automatically in the following cases:  
When you print with the Microsoft Windows Printing System-unless you  
previously turned off the Display Printer Status While Printing option (see  
page 2-18).  
When the Microsoft Windows Printing System encounters an alert that  
requires your intervention before you continue printing (see page 2-17).  
The Status Window always opens the way you left it last, either full size or as an  
icon that indicates the general condition of the printer (printing, idle, and so on).  
When you install the Microsoft Windows Printing System into Microsoft Windows  
3.1 or Microsoft Windows for Workgroups 3.1, the Print Manager is enhanced and  
you can open the Status Window by clicking the printer info button on the toolbar  
in the Print Manager.  
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The toolbar has six buttons:  
To temporarily halt printing the current  
document, click this button. The Microsoft  
Windows Printing System finishes printing the  
current page, but will not print the remaining  
pages until you click the Resume Printing button.  
To continue printing after a pause, click this  
button.  
To force printing of the current print job, click  
this button. The Microsoft Windows Printing  
System forces printing on a paper size that is  
different from the one originally selected for the  
document.  
To cancel printing the current print job, click this  
button.  
To print the test page, click this button.  
To clean the print head unit, click this button.  
The printer performs Quick Cleaning. See  
Chapter 4, Maintaining the Printei; for details.  
You can make the Status Window appear as an icon by clicking on the Minimize  
button in the upper right corner of the window. The icon tells you all you want to  
know about the print job.  
A progress bar appears above the icon when a document is printing. When the job is  
finished, the icon changes to show a stack of printed pages. Other icons indicate  
when the printer is idle, when the Microsoft Windows Printing System has detected a  
condition that requires either your eventual or immediate attention, and when the  
status of the printer is not available.  
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When the printer is ready, the icon looks like it does during printing,  
but without the progress bar.  
When the printing has finished, a stack of pages appears on the  
printer.  
When printing is paused, the icon shows a II mark.  
When the printer is preparing for printing, the icon shows an  
hourglass.  
When the Microsoft Windows Printing System has an information  
message, the icon shows a large (i) and blinks to get your attention.  
To read the text of the message, restore the Status Window to its full  
size.  
When the Status Window displays an alert, the window automatically  
opens to its full size. You can, however, minimize the window to an  
icon showing the exclamation mark (!) that identifies an alert.  
Even if you minimize the alert, you will not be able to resume printing  
until you take the action specified in the full-size window.  
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The Microsoft Windows Printing System gives you complete  
information about your print job and the printer itself. There are three  
categories of messages:  
Information messages notify you of a condition that does not  
I require immediate action.  
Alerts require your intervention before printing can proceed.  
During operations such as print head cleaning, messages  
inform you that the printer is preparing for printing. When  
these messages appear, wait for a moment.  
Other messages, such as Printer Ready, appear to keep you informed  
about your printer.  
The messages are easy to understand and the solution to the problem is  
generally straightforward.  
For on-line help, you can always press Fl or use the Help menu.  
If you installed the sound files, the Microsoft Windows Printing System  
accompanies each message with a distinctive sound or spoken message.  
You can turn the sounds off by using the Display Options dialog box  
(see the Customizing Display Options section on page 2-18).  
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The Status Window always displays job information. However, the  
View menu allows you to set the four components (Toolbar, Printer  
animation, Progress bar, and Status bar) to display in the Status  
Window.  
You cannot resize the Status Window, but you can make more room on  
the screen by showing fewer components. For example, you could limit  
the Status Window to the Toolbar and the Progress bar.  
Use the Status Options dialog box to control when the Microsoft  
Windows Printer System displays the Status Window and whether  
sound accompanies each message.  
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You can open the Status Options dialog box from the Option menu in the  
Status Window.  
You can use the Microsoft Windows Control Panel to turn individual sounds  
on or off.  
You can change display options even as a document prints, but the changed  
settings will not take effect until the next print job.  
You can perform the following operations for maintaining the printer  
from the Status Window:  
You can print the same test page as that printed out when  
installing the Microsoft Windows Printing System. You can check  
the printer and software operation by printing a test page. You  
can also check the condition of the print head.  
Since the test page is printed with the currently selected printing  
options, such as Dots Per Inch or Print ~uality, you can verify the  
output with the settings.  
You can align the print head unit. Print head alignment is  
necessary when you have print quality problems with the initial  
printing after installing or replacing the print head unit.  
You can clean the print head unit with three kinds of cleaning  
procedures: Thorough, quick, and Custom.  
You can print a test page with the Print Test Page button and perform  
the quick cleaning with the quick Clean button on the Toolbar in the  
Status Window.  
You can also perform the above operations in the Printer Options dialog  
box, which can be opened from the Status Window.  
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You can perform the printer maintenance operations from the Printer Options dialog  
box.  
To display the Printer Options dialog box, open the Status Window and then select  
Printer Options... from the Options menu.  
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This chapter describes how to use the printer for all your printing operations. It  
includes:  
Selecting paper  
Setting the paper thickness lever  
Setting the paper selection lever and the paper support  
Summary of printer settings for various print media  
Automatically feeding paper  
Manually feeding paper  
Printing on envelopes  
Using Canon's specialty papers  
To ensure the best performance of your printer, you'll want to select the best  
paper and load it correctly. You can stack paper in the sheet feeder to load it  
automatically, or you can manually feed one sheet at a time. The path that the  
paper travels through the printer is the same for automatic and manual feeding.  
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One of the most important things you can do to assure the best possible print  
quality from your Bubble Jet printer is to select the correct paper. Your printer  
produces letter quality output on most plain bond papers, including cotton bond  
and photocopying papers; it does not require special ink jet papers. However, the  
print quality varies with different paper types. Be sure to test a type of paper  
before you purchase a large quantity.  
The printer supports paper sizes of letter, legal, and A4 in portrait orientation. You  
can use regular copier paper, cotton bond papers, and typical letterhead. Always  
use paper without curls, folds, staples, or damaged edges.  
The Canon Bubble Jet Paper LC-301 has been developed for high quality printing  
with minimal or no smearing or running when in contact with water or damp  
surfaces, making it a good choice for damp or rainy environments. The paper is  
specially coated and printable on both sides.  
Canon's Coated Paper LC-1O1 is specially designed for your BJC-620 printer,  
which will produce sharp and vivid color output on this high grade matte paper.  
The coating used on this paper is a unique formula that ensures full compatibility  
with your Canon color inks. Use this paper for your printer output that requires  
crisp color rendering on a high quality, nonglossy paper.  
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The Canon High Resolution Paper HR-1O1 is designed to produce photographic  
quality print output with sharp and vivid graphics.  
Transparency CF-102 from Canon is recommended. These transparencies produce  
excellent contrast, sharpness, and color.  
Canon Back Print Film BF-102 has been specially developed for Canon Color Bubble  
Jet printers. The film is designed to deliver brilliant, high intensity color images  
suitable for business presentations, design work, or professional reports. Back print  
film is printed on the back (nonglossy) side of the film in mirror image and then  
viewed from the front or glossy side using a backlighting device. For more details,  
ask a Canon Authorized Dealer for information or refer to the manual supplied with  
the film.  
The Canon High Gloss Film HG-1O1 features a bright white finish that lends striking  
visual power to charts, graphs, and photographic images. Use this film to make your  
presentation materials and graphics look professional.  
Use Fabric Sheet FS-1O1 for Canon Bubble Jet printers to print banners, pillow  
covers, scarves, flags, and other textile items. Use these sheets for applique and other  
craft and sewing projects. Fabric sheets are 9.5 x 14 inches.  
Use Canon's popular T-Shirt Transfers TR-1O1 to create and personalize T-shirts,  
sweatshirts, aprons, tablecloths, napkins, tote bags, and anything else your  
imagination allows! Use on any cotton or cotton/poly blend fabric. Your image is  
printed in mirror image (when you use T-Shirt Transfer mode through the BJC-620  
Printer Driver) so when you iron it onto the T-shirt, the image is viewed correctly.  
Get the most out of your Canon Creative or other card-making software with Canon  
Greeting Cards GC-1O1. These cards give your unique, personalized cards the look  
and feel of professional cards. You can create cards, invitations, announcements, and  
more.  
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Canon's Brochure Paper BP-1O1 is specifically designed for creating high quality  
brochures on glossy paper. Combined with Design Essentials from Canon  
Creative, you have everything you need to create professional half-fold, tn-fold,  
and full sheet brochures. Each glossy sheet is coated on both sides to allow manual  
duplex printing.  
If you are printing in an application outside Windows, your software application or  
printer driver must support mirror image printing in order to use Back Print Film  
or T-Shirt Transfers.  
When selecting or loading paper, keep these guidelines in mind.  
Attempting to print on damp, curled, wrinkled, or torn paper can cause  
paper jams and poor print quality.  
Use cut-sheet paper only. You cannot use multipart paper.  
If the print density of your page is very high, light paper stock may curl  
slightly due to the large amount of ink. If you need to print heavy graphics,  
try printing on a heavier stock.  
Do not use thicker paper than meets the specifications for this printer.  
Printing with a paper that is thick enough to come in contact with the print  
head nozzles may damage the print head unit.  
For the best printing results, follow the instructions included with the paper.  
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To ensure trouble-free paper handling, you'll want to set the paper thickness lever and the  
paper selection lever before loading paper.  
You use the paper thickness lever to adjust the distance between the print head and the  
paper to accommodate different paper thicknesses. This distance is called the print gap.  
Set the lever according to the thickness of the paper you are using:  
Down is for printing on plain paper and normal weight (such as 20 lb) print media.  
Up is for printing on heavier-weight print media (such as fabric sheets) and envelopes  
(See page 3-8 for details).  
Paper Thickness Lever  
Always set the paper thickness lever before and after printing on heavier-weight print media  
or envelopes.  
If you are printing documents with high density graphics or ink and the printed pages are  
smudged, try setting the paper thickness lever to the up position. This moves the print head  
unit further from the paper. Print quality may diminish slightly but the smudges should go  
away.  
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Set the paper selection lever and the paper support to their proper  
positions before loading paper.  
When automatically loading a stack of paper, set the paper  
selection lever to the back position and extend the paper support.  
When automatically loading a stack of envelopes, set the paper  
selection lever to the front position and extend the paper support.  
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When manually feeding any type of print media, set the paper  
selection lever to the front position and lower the paper support.  
Do not move the paper selection lever after loading paper in the  
sheet feeder.  
This lever is different than the lever on a typewriter or dot matrix  
printer. You need not pull it forward to load paper. You set the  
paper selection lever to the front position only when loading  
envelopes or when manually feeding paper. If it is set to the front  
position when you are automatically feeding stacks of normal  
paper, the printer may feed multiple sheets or jam.  
When the paper selection lever is in the back position, a lever inside the  
printer prevents the paper from advancing into the printer. When you  
move the paper selection lever to the front position, the lever inside the  
printer moves so that the single sheet being manually fed can advance  
into the printer.  
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The following table summarizes the printer settings for the various types of print media:  
Paper  
thickness  
lever  
Paper  
selection  
lever  
Paper  
type  
Paper  
support  
Loading  
method  
Stack  
(sheets)  
Plain paper  
Down  
Down  
Back  
Back  
Up  
Up  
Automatic  
Automatic  
100  
100  
Bubble Jet  
Paper  
(LC-301)  
Coated Paper  
(LC-101)  
Down  
Down  
Back  
Back  
Up  
Up  
Automatic  
Automatic  
80  
80  
High  
Resolution  
Paper (HR-  
101)  
Transparency  
(CF-102)  
Down  
Up  
Back  
Back  
Up  
Up  
Automatic  
Automatic  
50  
50  
Back Print  
Film  
(BF-102)  
High Gloss  
Film  
(HG-101)  
Down  
Up  
Front  
Back  
Front  
Down  
Up  
Manual  
1
1
1
Fabric Sheet  
(FS-101)  
Automatic  
Manual  
T-Shirt  
Transfers  
(TR-101)  
Up  
Down  
Greeting  
Cards  
(GC-101)  
Up  
Up  
Front  
Front  
Front  
Down  
Down  
Down  
Manual  
Manual  
Manual  
1
1
1
Brochure  
Paper  
(BP-101)  
Other heavier  
weight print Up  
media  
Envelopes  
Stacked  
Single  
Up  
Up  
Front  
Front  
Up  
Down  
Automatic  
Manual  
15  
1
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You can place approximately 100 sheets of plain paper or Bubble Jet  
2
paper (17 lb or 64 g/m ) in the sheet feeder at a time.  
You can stack approximately 50 sheets of transparency film, back print  
film, or high resolution paper in the sheet feeder. However, these  
special print media may not advance correctly under unusual  
environmental conditions (such as extreme temperatures and humidity).  
If you have trouble with special papers becoming skewed or feeding  
multiple sheets, do not stack them in the sheet feeder. Load them  
manually as described later in the chapter (page 3-15).  
To automatically feed plain paper, follow these steps:  
Paper Thickness Lever  
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Pull the paper support up until it stops. The paper support keeps  
paper straight and limits the possibility of jams.  
Extend the paper output tray.  
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4
5
For best results, fan the paper before loading it.  
Always fan a stack of paper along the edge that will feed into the  
printer first.  
Align the edge of the paper with the right edge of the sheet  
feeder.  
Do not force the paper into the printer.  
Insert the paper so that the side you want to print on is facing  
you. If you are using a preprinted stock, such as letterhead, insert  
the top of the paper into the sheet feeder first.  
Make sure the stack of paper does not exceed the paper limit  
mark on the right side of the sheet feeder.  
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6
This keeps the paper feeding straight into the printer and reduces  
skewing.  
Be sure there is no gap between the paper guide and the edge of  
the stack of paper.  
NO GAP  
HERE  
7
.
Make sure the printer is turned on and on-line.  
Start your print operation.  
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When automatically feeding stacks of paper, follow these guidelines.  
Do not leave paper stacked in the printer for long periods of time;  
longer sheets of paper may become bent or curled over time. This  
may cause the paper to misfeed or jam.  
If your printed page contains lots of graphics, the ink on the page  
may be damp due to the print density. Remove the page right away  
and allow the ink to dry.  
The capacity of the paper output tray is 20 sheets of paper. To  
reduce paper jams, remove paper from the output tray before the  
count reaches 20.  
If paper curls after printing, remove it immediately; otherwise, paper  
jams may occur.  
The platen (a roller on the inside of the printer) may become inked if  
you print data beyond the width of the page. If this happens, clean  
the platen with a soft cloth. (For details on cleaning the platen, see  
Chapter 4, Maintaining the Printer.)  
Depending on the density of your printed pages, the ink may need  
time to dry. Within two to three seconds, the ink becomes smudge  
resistant.  
Do not try to load paper into the sheet feeder beyond the paper limit  
mark on the right side of the sheet feeder; stacking too much paper  
may cause paper feeding or printing problems.  
Limit Mark  
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Make sure there are no gaps between the stack of paper and the  
paper guide nor the right edge of the sheet feeder.  
NO GAP  
HERE  
When automatically feeding transparencies or back print film,  
remove each sheet after it is delivered. Do not allow film sheets  
to stack up in the paper output tray.  
Place at least one sheet of plain paper in back of a stack of  
transparencies or back print film to avoid paper jams and  
misfeeds.  
Let the printed sheets of film dry completely before storing them.  
The complete drying time required for color printing on Canon's  
transparencies or back print film is approximately 15 minutes. The  
complete drying time required for solid black printing on this  
media is approximately 30 minutes. You may be able to reduce  
the drying time if you reduce the density setting in your  
application before printing.  
If printing at 720 x 720 dpi in black on back print film appears  
blurred, switch to 360 x 360 dpi or reduce the density setting in  
your application.  
If printing in black on transparencies is not as crisp as you  
expected, reduce the density setting in your application.  
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When a sheet of film has dried completely, cover its printed side with a  
sheet of plain (not coated) paper before storing it; this is recommended  
even if you place the sheets of film in a clear file.  
For best results when printing on special papers, follow the instructions that  
come with the paper.  
You use the manual feed function when printing on heavier-weight print media  
(24 lb to 28 lb or 91 g/m2 to 105 g/m2) or high gloss film.  
To manually feed a single sheet, follow these steps:  
The POWER, ON LINE, and PRINT MODE lights are on.  
.
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If you are manually feeding heavier-weight print media, set the  
paper thickness lever to the up position. (See page 3-8 for  
details).  
If you are printing normal weight (20 ib) print media, set the lever  
down.  
.
PAPER THICKNESS LEVER  
Make sure the paper support is lowered.  
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Slide in the paper until it stops inside the sheet feeder.  
Align the sheet with the right edge of the sheet feeder.  
Adjust the paper guide to the sheet.  
5
Be sure to select Manual Feed in the Setup dialog box of the Microsoft  
Windows Printing System.  
Make sure the printer is on-line.  
Start your print operation.  
After printing on heavier-weight print media or envelopes, set the paper  
thickness lever (inside the printer) to the down position before printing  
on normal paper.  
After manually feeding a sheet of paper or an envelope, set the paper  
selection lever to the back position.  
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You can stack up to 15 envelopes in the sheet feeder or you can manually feed  
envelopes one at a time.  
U.S. Commercial number 10 (COM 10) envelopes and European DL envelopes are  
recommended. You may be able to stack envelopes of other sizes in the sheet feeder;  
however, Canon cannot guarantee consistent performance on envelope sizes other  
than COM10 and DL.  
The following envelopes are not recommended because they may cause jams or  
smears, or may damage your printer.  
Envelopes with windows, holes, perforations, cutouts, and double flaps.  
Envelopes made with special coated paper or deeply embossed paper  
Envelopes using peel-off sealing strips.  
Envelopes in which letters have been enclosed.  
How you create envelopes within your software application depends on the  
application. See your application's documentation for details.  
If you are using the Microsoft Windows Printing System, change the Paper Size  
setting to #10 or DL.  
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Check your software to see if it prints envelopes in portrait or landscape  
orientation. It's a good idea to print on a sheet of paper before printing on an  
envelope to check the orientation.  
Printing on envelopes in portrait orientation results in faster printing. However,  
several software packages, such as WordPerfect® and Word for Windows,  
default to landscape orientation. This requires adjustments in the software to  
correctly print on envelopes with this printer. See your software documentation  
for details.  
When you are ready to print on envelopes, follow these steps to stack envelopes  
in the sheet feeder. (You can also manually feed envelopes one at a time.)  
1
The lever points upward.  
.
PAPER THICKNESS LEVER  
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Make sure the paper support is extended.  
Move the paper guide to the left to match the width of the  
envelopes.  
Arrange the stack of envelopes on a firm surface and press down  
firmly on the edges to make the folds crisp.  
Press around the envelopes to remove any curls and expel air  
from inside the envelopes.  
Press firmly on the area that corresponds to the edges of the flap.  
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Slide a stack of envelopes into the sheet feeder until it stops  
Align the stack of envelopes with the right edge of the sheet  
feeder.  
.
Make sure the printer is on-line.  
Start your print operation.  
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When printing on COM10 envelopes, move the paper guide all the way to the left.  
Depending on the size and shape of your interface connector, the paper guide may  
touch it. If this causes the envelopes to misfeed, use an interface cable with a  
smaller connector.  
This section describes how to use the cleaning sheet that comes with the Canon  
High Resolution Paper and how to use the Fabric Sheets for Canon Printers.  
Canon's High Resolution Paper HR-101 is designed for high quality printing. This  
paper is specially coated to produce delicate color output. After using a package of  
High Resolution Paper (200 sheets), you need to use the cleaning sheet enclosed  
with the paper to remove paper dust from the printer's rollers; this will help prevent  
paper feed problems.  
Make sure the paper thickness lever (inside the printer) is down-for normal  
paper.  
Make sure the paper selection lever is to the front and the paper support is  
lowered-for manual feed.  
Make sure the paper output tray is extended.  
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Remove the two pieces of tape from the sheet.  
Insert the sheet with the sticky side out (toward you) and down  
(going into the sheet feeder).  
Adjust the paper guide to the edge of the cleaning sheet.  
Turn off the printer by pressing the POWER button.  
Press and hold the FF and PRINT MODE buttons and press the  
POWER button until the printer beeps.  
The printer advances the cleaning sheet and starts cleaning.  
The printer feeds the sheet and then ejects it.  
Use a cleaning sheet once only.  
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Fabric sheets FS-101 for Canon printers come with a booklet that describes special  
handling procedures. Be sure to look through this booklet for special information  
regarding the Fabric Sheets. This section describes specific steps for using Fabric  
Sheets with the BJC-620.  
Be sure to follow these guidelines.  
To avoid paper jams, smearing, and other problems, do not open the printer's  
cover during printing.  
Use the fixing agent that comes with the Fabric Sheets FS-101.  
Do not touch newly printed fabric sheets until the ink is completely dry. This  
takes about one hour.  
Make sure the paper thickness lever (inside the printer) is up for heavier-  
weight print media.  
Make sure the paper selection lever is to the front and the paper support is  
lowered for manual feed.  
Make sure the paper output tray is extended.  
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This chapter covers the care and maintenance required for your  
Canon BJC-620 Color Bubble Jet Printer. It includes:  
Printer guidelines  
Cleaning the printer  
Cleaning the print head unit  
Replacing an ink tank  
Replacing the print head unit  
Transporting the printer  
Follow these guidelines to avoid damage to your printer and  
harm to you or others:  
Set the printer on a stable surface. Do not use an angled  
printer stand. Avoid setting the printer in direct sunlight.  
Keep the front cover closed when printing.  
Do not set anything on top of the printer.  
Always use a three-wire, grounded power receptacle  
(electrical wall outlet with three holes) for your printer’s  
power cord. Do not modify the cord or remove the  
ground pin.  
Make sure the power is off any time you connect or  
disconnect the power cord or interface cable.  
When unplugging the power cord, always remove it by  
holding the plug and not the cord.  
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Do not unplug the printer unnecessarily. The printer may clean  
the print head nozzles and consume a small amount of ink when  
you plug it into an AC outlet or a power strip.  
Never unplug the printer or turn off a power strip to which the  
printer is attached when the printer’s power is turned on. This  
may prevent the print head unit from returning to the home  
position. Once in the home position, the print head unit and the  
ink tanks are capped, which prevents them from damage or  
drying out. This is critical. If left uncapped, the print head unit  
may clog and may need to be replaced.  
For reliable data communications between your computer and the  
printer, use a short cable, six feet or less in length. The cable must  
be bi-directional.  
Do not move the mechanism that holds the print head unit and ink  
tanks. Attempting to move the carriage may damage delicate  
mechanical parts.  
Do not touch the print head nozzles on the print head unit. Ink  
may leak out and cause stains. Also, you may permanently  
damage your print head unit, which would require you to  
purchase a replacement.  
Do not touch the white padding inside the ink tank. Ink may leak  
out and you may damage the tank.  
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Your printer requires little routine maintenance. Perform the following  
maintenance, as necessary, to keep your printer in good operating condition.  
Be very careful when cleaning the printer. Make sure the printer is turned off;  
then unplug it.  
Use a soft cloth to remove any ink mist or paper debris.  
Do not rub the gear wheels.  
Do not use any oil or cleanser inside the printer.  
When cleaning inside the printer, avoid the area near the print head unit and  
ink tanks. Do not touch the print head nozzles. Ink may leak out and cause  
stains.  
Do not move the print head unit from the home position.  
Do not use paper products (such as paper towels or tissues) to clean the  
inside of the printer. They may leave paper particles inside the printer.  
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Use a soft cloth moistened with water.  
Clean any smudges or dust.  
Do not clean the exterior of the printer with volatile liquids such as  
thinners, benzine, or any spray-type or chemical cleaners; doing so will  
damage the surface of the printer.  
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The print head unit contains nozzles through which color ink is propelled onto  
the paper. The print head nozzles must be free from paper particles and dust in  
order to maintain a high level of print quality.  
The printer has an automatic cleaning function that clears away paper particles  
and dust when you turn on the printer after it has been turned off for a certain  
period of time.  
You need to activate the print head cleaning procedure whenever you replace the  
print head unit or individual ink tanks, or when your print quality is poor. There  
are three types of print head cleaning:  
A new print head unit needs to be cleaned to ensure the best possible print  
quality. Also, you must perform a thorough cleaning if you insert the ink  
tanks in the wrong slots or if quick cleaning does not solve your print  
quality problems. This procedure takes about three minutes.  
Quick cleaning of all nozzles  
Use this method to improve print quality. This cleaning takes about two  
minutes.  
Custom cleaning of selective print head nozzles  
Use this method to clean the print head nozzles of a new ink tank or if one  
color is not printing as clearly as you think it should. This cleaning takes  
about one minute.  
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When you use the Microsoft Windows Printing System, perform the print head  
cleaning from the Printer Options dialog box. See page 2-20 for details.  
If you are not using Microsoft Windows, you can select the print head cleaning  
method from the printer's operator panel. When you press the PRINT MODE button  
repeatedly, you cycle through the cleaning types as follows:  
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Make sure the printer is turned on.  
Hold these buttons until the printer beeps and the INK and  
lig  
Press the PRINT MODE button until the appropriate lights are o  
The printer starts the selected print head cleaning procedure.  
When the print head cleaning procedure is complete, the indicator  
To cancel the print head cleaning selection process, press the PRINT M  
are off. Then press the button.  
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Use only the BJI-201 ink tanks with this printer.  
To ensure excellent print quality and to avoid spilling ink, always follow these  
guidelines:  
Be sure to install all four ink tanks. Attempting to print without one or more  
of the ink tanks in place causes the ERROR and INK lights to come on and  
the printer does not operate.  
Always install the ink tanks in the correct slots. If you install an ink tank in  
the wrong slot, the color inks may mix with each other in the printer and the  
new ink tank may be spoiled.  
Do not remove an ink tank until it is empty or six months after opening it,  
whichever comes first.  
Do not attempt to move the mechanism that houses the print head unit and  
ink tanks.  
Each ink tank has a sponge portion, and the top of the sponge is always  
white. This is normal and does not indicate a partially full tank.  
The ink inside the tanks appears much darker than the color that prints on a  
sheet of paper.  
The contents of an ink tank may leak. Spilled ink may permanently stain any surface  
or object. Open ink tank packages carefully; follow all instructions on package and  
use all necessary precautions.  
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To avoid spilling ink, follow these precautions:  
Do not attempt to disassemble or refill an ink tank.  
Do not vigorously shake an ink tank while handling it.  
Do not stick anything into the opening on the ink tank.  
Do not unpack an ink tank until you are ready to install it.  
Canon's limited warranty does not cover damage that is attributable to  
the use of third party parts or supplies, including inks. The limited  
warranty remains in effect for its life once that particular damage has  
been properly repaired.  
Canon makes numerous ink tanks; the BJI-201 ink tanks are designed  
specifically for the BJC-620 Color Bubble Jet Printer and are the only  
ones Canon recommends that you use.  
Press and hold the ON LINE button until the printer beeps.  
This caps the print head unit.  
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Grasp each side and lift up.  
Do not open the print head unit compartment cover inside the printer. You can  
easily remove and install the ink tanks with this cover closed.  
Lift up the front of the old ink tank and slide it out of its slot.  
Dispose of it properly. You may want to place it in a plastic bag to keep  
from spilling any ink.  
If the ink tank appears to contain ink, reinstall it making sure it is seated  
correctly. Perform the single-head cleaning procedure for the ink tank. If the  
ERROR and INK lights still come on, replace the ink tank.  
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Carefully remove the new ink tank.  
Be very careful--if you spill any ink, it may be very difficult to  
remove.  
.
Do not attempt to move the mechanism that houses the print head unit  
and ink tanks  
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Make sure each ink tank is correctly seated in its respective slot.  
Close the printer's cover.  
Press ON LINE to set the printer back on-line.  
If you are using the Microsoft Windows Printing System, see  
page 2-20.  
If you are not using the Microsoft Windows Printing System, see  
page 4-5 for details.  
Be sure all four ink tanks are properly installed. If you attempt to print  
without one or more of the ink tanks in place, the ERROR and INK  
lights come on and the printer does not operate.  
When you turn off the printer, the print head unit moves to the home  
position on the right and caps each ink tank. This keeps the ink tanks  
from drying out. The print head nozzles will not be properly capped and  
the print head unit may clog or be permanently damaged in the  
following cases.  
If you unplug the printer while it is printing.  
If you turn off a power strip to which the printer is attached while  
it is printing.  
If you move the print head unit from the home position.  
If, after installing a new ink tank, the printer seems to be printing but  
one or more of the ink colors does not appear, stop the print operation.  
Make sure the ink tanks are seated properly in the correct slots. If  
necessary, clean the print head unit as described earlier in this chapter.  
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With proper use, the print head unit should last the life of the printer. Eventually,  
however, as the print head unit wears out, the print quality will deteriorate and you  
will see irregular or missing dots on printouts. If this occurs and print quality does not  
improve with repeated print head cleanings, contact the Canon Computer Systems  
Customer Care Center to find out your service options (see page 1-3).  
The most important thing you can do to extend the life of your BJC-620 and to  
ensure optimum print quality is to take care of the print head unit. To avoid damaging  
the print head unit, follow these precautions:  
Do not touch the print head nozzles on the print head unit or the sharp edges  
around them.  
Do not place the print head unit on a table with the print head nozzles facing  
down. Make sure the filters are facing up if you must set the print head unit  
down.  
Install the print head unit immediately after you open it.  
Replace an empty ink tank as soon as possible. Do not attempt to print a color  
for which the ink tank is empty.  
Do not use heavier-weight print media than meet the specifications for this  
printer. (See Appendix A, Specifications, for details.) Printing with a paper that  
is thick enough to come in contact with the print head nozzles may damage the  
print head unit.  
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Remove the print head unit only when you have a new one available (otherwise  
your ink tanks may dry out). To remove the used print head unit, follow these  
steps:  
Open the printer’s cover.  
Remove the four ink tanks and set them aside for now.  
Be sure to set them upright on a level surface with their number  
labels facing up.  
Do not remove the print head yet.  
Close the cover  
Press and hold down the FF, PRINT MODE and  
buttons and press the  
POWER button until the printer beeps. This empties the ink from the print  
head unit.  
Open the printer’s cover.  
Press in on the tabs on the sides of the cover and lift it up.  
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Do not touch the terminals on the inside of the compartment cover.  
Dispose of it properly.  
Follow local guidelines for disposal.  
.
Make sure the power cord is attached and the power is off.  
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Do not remove the gray-padded material around the silver filters.  
Avoid touching the terminals, print head nozzles, and silver filters  
on the print head unit.  
The print head unit contains a clear liquid preservative that is  
harmless; if it leaks onto your hand, wash it off.  
Gently place the print head unit into the compartment with the  
print head nozzles down, the terminals up, and the silver filters  
facing the front of the printer.  
You don’t need to press on the print head unit. When you close  
the compartment cover, the print head unit becomes secure.  
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Press down firmly on the two white dots on the top of the cover  
until it snaps securely closed.  
You actually hear two distinct clicks as the cover engages with  
the compartment base.  
Make sure the sides of the gray compartment cover touch the  
black base of the print head compartment.  
Be sure to insert the tanks into the correct slots.  
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Perform the thorough print head cleaning procedure.  
If you are using the Microsoft Windows Printing System,  
see page 2-20.  
If you are not using the Microsoft Windows Printing  
System, see page 4-5 for details.  
Print the test page to check the nozzle pattern.  
If you are using the Microsoft Windows Printing System,  
see page 2-20.  
Print the alignment page to select the best horizontal registration  
for printing.  
If you are using the Microsoft Windows Printing System,  
see page 2-20.  
If you turn on the printer and the orange ERROR light flashes, see  
the Initializaton Error section on page 5-3 for details.  
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7UDQVSRUWLQJꢀWKHꢀ3ULQWHU  
While the BJC-620 Color Bubble Jet Printer is small and  
compact, it is not a portable printer and you need to take care  
when transporting it. The printer’s components, such as the sheet  
feeder, may become damaged if subjected to severe vibration  
during transportation. Also, your print head unit may dry out  
during travel (and become unusable) if it is not capped correctly  
and the ink tanks may spill if they are not taped correctly.  
The printer is intended for use with a 120V power source only.  
Canon does not recommend using the printer with any other  
power source or with a transformer.  
If you plan to move the printer from one location to another, or if you  
want to store it, follow these steps.  
Open the cover and make sure that the print head unit is in the  
home position.  
If the carriage does not return to the home position because of a  
printer error, manually move it to the home position.  
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Wrap the ink tanks individually with clear plastic wrap or a  
similar material.  
Then, pack them together in a plastic bag to avoid spilling any  
ink.  
Press and hold the FF, PRINT MODE, and  
buttons and press the  
POWER button until the printer beeps. This empties the ink from the  
print head unit.  
.
Remove any paper from the sheet feeder.  
Detach the interface cable and the power cord.  
Open the printer’s cover again.  
Use tape strong enough not to detach or break during  
transportation.  
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Replace the piece of plastic that protects the sheet feeder.  
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Store the ink tanks in the box with the printer.  
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7URXEOHVKRRWLQJ  
Due to today's rapidly changing personal computer environment, we have placed  
troubleshooting information in a variety of places to ensure that the most accurate  
information possible is available. The best way to find current information is through  
our on-line support services and through our Fax Retrieval System. On-line services  
include the World Wide Web, our BBS, and Compuserve.  
This chapter contains very basic information to help solve printer problems. It  
describes how to use Canon's various support services, covers a few basic problems,  
and describes how to clear a paper jam. It also includes troubleshooting information  
regarding the Microsoft Windows Printing System.  
This section describes where to look for help. For information on the numbers for  
these services, see Getting Help from Canon in Chapter 1 (page 1-3).  
If you have an operational problem:  
Look through the Windows Printing System on-screen Help for related  
information.  
If you have a need for a unique printer driver:  
Contact Canon through the Web, its BBS, or CompuServe.  
If you are an MS-DOS user (and do not have Windows):  
Use Canon's Fax Retrieval System to obtain information regarding how  
to use the printer with your MS-DOS applications.  
If you have a hardware problem:  
Call the Customer Care Center.  
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Before contacting Canon, identify your printer problems and make sure you have  
the following information:  
Product name - BJC-620  
Serial number  
Place of purchase  
Nature of problem  
Steps you have taken to solve the problem and the results  
The serial number is located on the label on the back of the printer:  
Attempting to repair the printer yourself may void the limited warranty as to that  
repair. See the limited warranty information at the back of this manual for details.  
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The most basic problems you may encounter are "the printer does not  
print" and "your print quality is not satisfactory."  
Check all your cable connections  
Check your Microsoft Windows Printing System setup  
Check your computer configuration  
Clean the print head unit  
Clean the print head unit five times  
Replace the ink tanks  
The first time you turn on the printer, it performs an initialization  
process and flushes the print head unit to make sure the nozzles are  
clear. This takes approximately three minutes. It is done only once - the  
first time you turn on the printer.  
As the printer flushes the print head unit, various lights flash and then  
stay on. These lights indicate where the printer is in the cleaning  
process.  
If a print head unit error occurs when you turn in the printer, the orange  
ERROR light and one or more PRINT MODE lights flash. Follow  
these steps:  
Press the POWER button to turn off the printer.  
Unplug the printer.  
Wait ten seconds and then reattach the power cord.  
Remove the ink tanks.  
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Open the compartment cover  
Press in on the tabs on both sides of the compartment  
cover.  
Remove the print head unit.  
Reinstall the print head unit in the compartment.  
Close the compartment cover.  
See page 4-16 for details  
Replace the ink tanks in the correct order.  
Press the POWER button to turn on the printer  
Do not unplug the printer during the initialization. If you do, the printer  
will not be initialized correctly and may not print properly. Wait until  
the POWER light stops flashing and the printer goes on-line before  
performing any other print operations.  
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&OHDULQJꢀ3DSHUꢀ-DPV  
When a paper jam occurs, the ERROR light comes on and the printer  
goes off-line. If you are using the Microsoft Windows Printing System,  
you see this Status Window:  
Press ON LINE or click the Resume Printing button in the Status  
Window to continue printing.  
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Turn off the printer.  
Open the printer’s cover.  
Remove the paper left inside the printer.  
Press the POWER button to turn the printer back on. The printer is now  
ready for printing.  
If the platen is soiled, wipe it clean with a dry cloth. See Cleaning the  
Printer on page 4-3 for details.  
,QNꢀ3UREOHPV  
If your ink tanks seem to run out of ink before you think they should, make sure  
you are following these guidelines.  
Turn off the printer only when the print head unit is in the home position.  
When in the home position, the print head unit is capped; this protects the  
print head nozzles and ink cartridges from damage or drying out.  
Only transport the printer when the print head unit is in the home position  
Never unplug the printer or turn off a power strip to which the printer is  
attached when the printer’s power is turned on.  
Try not to clean the print head unit unnecessarily. The print head cleaning  
procedure consumes a small amount of ink.  
Do not unplug the printer unnecessarily. The printer performs the print  
head cleaning operation, which uses a small amount of ink, every time  
you plug it in.  
Do not print documents with solid background colors. This consumes an  
excessive amount of ink.  
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If you find that the ink tanks are installed in the wrong slots, follow these  
steps:  
Examine each tank to see if another color of ink has come into the tank  
and mixed with its ink.  
If this has happened, replace the ink tank with a new one.  
Execute the custom cleaning again for each of the colors that were  
installed incorrectly.  
You can repeat the custom cleaning procedure several times if the colors  
do not seem accurate.  
If the problem persists, replace the ink tanks with new ones.  
When a problem occurs, the Status Window displays the printer error message.  
To resolve the problem, press Fl to view the on-line help and then follow the  
instructions.  
The following table contains additional information to help you solve any BJC-  
620 printer operation problems that may occur with the Microsoft Windows  
Printing System.  
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The Microsoft  
Windows  
Printing  
The Microsoft  
Windows Printing follows.  
System for the When using Microsoft Windows 95:  
Set the Canon BJC-620 as the default printer as  
System does not BJC-620 may not  
work correctly be set as the  
default printer,  
1. Open the Printers folder and select the BJC-620.  
2. On the File menu, click Set As Default.  
When using Microsoft Windows 3.1 or Microsoft  
Windows for Workgroups 3.1:  
1. Double-click on the Printer Setup icon in the  
Microsoft Windows Printing System group.  
2. Select the BJC-620.  
3. Click on Set As Default Printer.  
The Microsoft  
Print the Microsoft Windows Printing System test page  
Windows Printing to make sure that the Microsoft Windows Printing  
System may not be System is installed correctly and the printer works  
properly installed, correctly. To print the test page, press the Print Test  
Page button in the Status Window.  
Note: If the same port has been selected for the BJC-  
620 and another Microsoft Windows Printing System  
printer, connect the other Microsoft Windows Printing  
System printer to a different port (such as File). Then,  
restart Microsoft Windows.  
Output looks  
too light  
The print quality  
If you select the High Speed (Text & Graphics) print  
selection does not quality, output tends to be light. Try High Quality Text  
match your  
document.  
or High Quality Graphics.  
Output appears The resolution  
Changing the resolution to 360 x 360 dpi or higher  
should correct this problem.  
jagged  
selected via the  
Microsoft  
Windows Printing  
System may be 180  
x 180 dpi.  
Chapter 5  
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Blurred or smudged The printing option  
Make sure you select a Media type  
ink  
settings do not match  
your media.  
appropriate for your media. If black ink is  
blurred on back print film or other kinds of  
paper when you select a high resolution (such  
as 720 x 720 dpi), select Photographic  
Quality as Print Quality in the Quality dialog  
box/tab. If black ink is still blurred, try to  
increase the brightness of black in the  
Graphics dialog box or Graphics & Color tab.  
Color output looks  
rough  
The Halftoning method If you print graphics or scanned images, such  
selected via the  
as photographs, selecting Solid haiftoning  
loses details on the output. If you print  
Microsoft Windows  
Printing System may be graphics, selecting Patterned is  
Solid. recommended. If you print scanned images,  
select Smooth halftoning. When you select  
720 x 720 dpi, use Smooth halftoning for  
optimum print quality.  
Prints only in black  
Gray Scale Printing may Make sure Gray Scale Printing is not  
be selected, which selected. If it is not selected, see your  
prints all documents in application’s printing option settings. If there  
black and white.  
is a color printing option, make sure it is  
enabled.  
Color output is not  
what you expect  
The printing option  
settings do not match  
your document.  
The following printing option settings take  
effect on output:  
Media type—Be sure to select the media  
type that corresponds to your media.  
Resolution—Select a higher resolution for  
higher quality output and a lower resolution  
for lower quality output.  
Print Quality—Select High Speed (Text &  
Graphics) for draft printing, High Quality  
Text for text printing, and High Quality  
Graphics for graphics printing.  
Halftoning—Select Solid for text and simple  
graphics printing, Patterned for printing  
graphics that contain large solid color, or  
Smooth for printing scanned images.  
See the on-line help for details.  
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High gloss film is  
Black ink on high gloss  
When you print solid black areas at a high  
soiled with black ink film does not dry easily, resolution (720 x 720 dpi)—such as in  
at a high resolution  
reversed characters—on high gloss film,  
black ink may adhere to the printed lines. If  
this happens, select Photographic Quality as  
Print Quality in the Quality dialog box/tab. If  
this does not solve the problem, try to  
increase the brightness of black in the  
Graphics dialog box or Graphics & Color tab.  
Printing is slow  
Printing options may  
be too complicated,  
Try to set all printing options to their default:  
360 x 360 dpi, High Quality Text.  
These print options affect the printing speed  
as follows:  
Dots per Inch—Printing at a lower resolution  
(180 x 180 dpi) is faster and at a higher  
resolution (720 x 720 dpi) is slower.  
Print Quality—High Speed (Text &  
Graphics) is the fastest, and High Quality  
Graphics is the slowest.  
Try changing these settings.  
Paper does not feed You may not have  
When you print High Gloss Film or heavier-  
weight print media, be sure to select Manual  
Feed as the paper source.  
correctly  
selected the Paper  
Source that is suitable  
for your media type.  
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7HFKQLFDOꢀ1RWHV  
If you have connected the BJC-620 to your computer and have turned it on, but your  
computer says it cannot find the printer, you may need to modify your BIOS setup.  
This section describes the BIOS setups for several computer configurations. Our on-  
line services are updated with this type of information as it becomes available. If you  
are having a unique problem and do not see your computer here, be sure to use our  
on-line services (Web, BBS, CompuServe). See Getting Help From Canon in Chapter  
1 (page 1-3) for details.  
ꢀ
• Press CTRL ALT ESC  
• Use Arrow Key to Go to Advanced  
• Select Peripheral Configuration  
• Cursor to Parallel Port Mode  
• Press Enter  
• Select ECP  
• Press FlO to Save and Exit  
• Hit F2 to Enter Setup  
• Hit up Arrow Key to Go to Advanced  
• Cursor Down to Integrated Peripherals  
• Cursor Down to Parallel Port Mode  
• Use Gray Plus Key to Select ECP  
• Press Escape Twice  
• Cursor Over to Exit  
• Select Save Changes and Exit  
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• Go to Device manager  
• Click on the + Sign By Ports  
• Double-click on the ECP Printer Port  
• Select Resource Tab, and Make a Note of the Resources Settings  
• Cancel Out of the LPT Port Properties  
• Remove the ECP Printer Port From Device Manager  
• Restart the Computer and Press the FIO Key (at 2 beeps or any other appropriate  
prompt)  
• Press Enter, and Enter Again to Acknowledge Openings Messages  
• Select Setup  
• Select Communications  
• Go to the LPT Port and Select the Resource Group that Matches the one Noted in  
Device Manager (setup 4) ***but without the dma***  
• Exit and Save, the System will reboot, and should detect and configure a "NON  
ECP" Printer Port including the Printer  
• While Rebooting, Hit FlO to Enter Setup  
• Click on Communications Section  
• Click on LPT PORT MODE  
• Select Bi-directional  
• Click (or Hit) Exit  
• When it asks you if you want to save, Hit "Y" for Yes  
• Press Delete to Enter Setup  
• Press Delete to Enter Setup  
• Press ALT P  
• Cursor to Parallel Mode  
• Change to PS/2 or ECP by Using Arrow Keys  
• Pressing Escape will Exit and Save Changes  
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• Press F2 to Enter Setup  
• Use up Arrow Key to Go to Top Toolbar  
• Use Right Arrow Key to Go to Advanced  
• Hit Enter on Advanced  
• 3rd Item is Parallel Port Mode  
• Use Plus Key to Change From Compatible to Bi-directional  
• Hit Escape to Go to Main Menu  
• Select Save Changes and Exit  
• Notice Changes and Have Been Saved (continue)  
• Reboot Press F 1  
• Select Advanced Setup  
• Select Peripheral Configuration  
• Cursor to Parallel Port Mode  
• Press Enter  
• Select "ECP"  
• Press F10 to Save and Exit  
• Press Fl to Enter Setup  
• Cursor Over to Peripheral Configuration  
• Hit Enter  
• Cursor Down to Parallel Port Mode and Hit Enter  
• Select ECP-EPP Mode  
• Hit Enter  
• Press Escape  
• Press F10 to Save and Exit  
• Select "Save Settings and Exit"  
• Hit Enter  
• After Rebooting, Press DEL to Enter Setup  
• Cursor Down to Chipset Features and Hit Enter  
• Cursor Down to Onboard Parallel Mode  
• Use PageUp key to Select ECP Mode  
• Press Escape  
• Press F10 to Save Settings and Exit  
• Press "Y" for Yes  
• Hit Enter  
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• Fl to Enter Setup  
• Advanced Options  
• Select Input/Output Options  
• Press Enter  
• Highlight Parallel Printer Options  
• Select Using the Right and Left Arrow Keys  
• Hold Fl Down While Turning on Computer  
• Cursor Over to Config Icon  
• Press Enter  
• Cursor Over to Parallel  
• Hit Enter  
• Cursor Over to Bi-directional and Hit Enter  
• Go to Bottom and Hit OK  
• Go to Bottom and Hit OK  
• Cursor Over to Restart and Hit OK  
• Press F2 to Enter BIOS  
• Cursor to Advanced System Setup and Hit Enter  
• Cursor to Integrated Peripherals and Hit Enter  
• Cursor to LPT MODE: (AT)  
• Use Gray Plus Key to Select ECP  
• Hit Escape Twice  
• Cursor to Exit and Hit Enter  
• Answer "Yes" to Save Settings  
• Press Fl to enter Setup.  
• Hit Right Arrow Key until you get to Advanced.  
• Cursor to Peripheral Configuration  
• Hit Enter  
• Cursor Down to Parallel Port Mode (will say Bi-directional)  
• Hit Enter  
• Cursor Down to ECP and Hit Enter  
• Press Escape  
• Hit FlO to Save and Exit  
• Hit Enter  
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• Press Fl to Enter Setup  
• Arrow to Integrated Peripherals  
• Change PARALLEL PORT MODE to AUTO  
• Press Escape Twice  
• Save and Exit  
• Press CTRL ALT S to Enter Setup  
• Select ADVANCED SYSTEM Setup  
• Hardware Configuration  
• Change Parallel Port Mode to "OUTPUT ONLY"  
• Press F2 to Enter Setup  
• Select Submenu  
• Select Integrated Peripherals  
• Press Enter  
• Tab to LPT MODE will say "Bi-directional" press +1- to change value to  
"OUTPUT ONLY"  
• Press Escape Twice  
• Save Changes and Exit  
• Press F2 to Enter Setup  
• Hit Right Arrow Key to Go to Advanced  
• Hit Enter  
• Screen Shows Integrated Peripherals, Hit Enter  
• Cursor Down to LPT Mode: Output Only  
• Hit Plus Key to Go to ECP Mode  
• Hit Escape  
• Hit Escape  
• Select Save Changes and Exit  
• Hit Enter  
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Packard Bell Legend 822 CD  
• Press Fl to Enter Setup  
• Hit Right Arrow Key to Go to Advanced  
• Hit Enter  
• Screen Shows Integrated Peripherals, Hit Enter  
• Cursor Down to LPT Mode: Compatible  
• Hit Enter  
• Hit Arrow Key to Go to ECP Mode  
• Hit Enter  
• Hit Escape Hit F10  
• Select Save Changes and Exit  
• Hit Enter  
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6SHFLILF  
Bubble jet ink on-demand  
Automatic feed  
Manual feed  
Maximum thickness of stacked paper:  
Plain paper  
Bubble Jet paper  
Coated paper  
High resolution paper  
Transparencies  
Back print film  
High gloss film  
Fabric sheets  
0.35 in (9 mm)  
Approximately 100 sheets  
Approximately 100 sheets  
Approximately 80 sheets  
Approximately 80 sheets  
50 sheets  
50 sheets  
1 sheet  
1 sheet  
T-shirt Transfers  
Greeting cards  
1 sheet  
1 sheet  
Brochure paper  
Thick paper  
1 sheet  
1 sheet  
Envelopes  
15 envelopes (U.S. Commercial number Envelopes 10 or  
Letter  
8.5 in x 11 in  
Legal  
8.5 in x 14 in  
A4  
B5  
210mm x 297mm  
182mm x 257mm  
9.5 in x 4.1 in  
U.S. Commercial number 10 envelope  
European DL envelope  
220 mm x 110 mm  
Appendix A  
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Coated paper  
Canon Coated Paper LC-101  
Canon High Resolution Paper HR-101  
Canon Transparencies CF-102  
Canon Back Print Film BF-102  
Canon High Gloss Film HG-101  
Canon T-Shirt Transfers TR-101  
Fabric Sheet FS-101  
High resolution paper  
Transparencies (OHP film)  
Back print film  
High gloss film  
T-shirt transfers  
Fabric sheets  
Greeting cards  
Brochure paper  
Envelopes  
Canon Greeting Cards GC-101  
Canon Brochure Paper BP-101  
U.S. Commercial number 10 or European  
17 to 24 lb (64 to 90 g/m2) with automatic feed  
17 to 28 lb (64 to 105 g/m2) with manual feed  
Less than 0.008 in (0.2 mm)  
300 cps at 10 cpi  
205 cps at 10 cpi  
High Speed (Text & Grahics) mode  
High Quality Text mode  
Approximately 0.7 to 1.3 ppm  
(8 x 10 inch full coverage of printable are  
High Speed (Text & Graphics) mode  
8 inches (203.2 mm)  
Maximum  
Approximately 100 ms per line at 1/6-in line  
Bi-directional  
Appendix A  
A-2 Specifications  
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The shaded portion in the following figure shows the printable area for papers.  
Right  
Left  
Top  
0.25 in  
0.25 in  
0.33 in  
0.28 in  
3.4 mm  
3.4 mm  
8.5 mm  
7.11 mm  
Bottom  
The shaded portion in the following figure shows the printable area for envelopes.  
Right  
Left  
Top  
0.25 in  
1.24 in  
0.l2 in  
0.28 in  
6.4 mm  
10.4 mm  
3.0mm  
Bottom  
7.11 mm  
Appendix A  
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64 nozzles for each color  
Type:  
Black  
Type:  
BJI-201 Bk HG  
Ink color:  
Number of characters  
printed:  
Black  
Approx. 450 pages in High Quality Text mode (5% coverage)  
Approx. 800 pages in High Speed (Text & Graphics) mode (5%  
coverage)  
Color  
Type:  
BJI-201 C, M, Y  
Ink color:  
Number of characters  
printed:  
Cyan (C), Magenta (M), Yellow (Y)  
Approx. 210 pages in High Quality Text mode (7.5% coverage  
for each color)  
Approx. 300 pages in High Speed (Text & Graphics) mode (7.5%  
coverage for each color)  
Appendix A  
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To receive information regarding the interfa  
call Canon’s toll-free Fax Retrieval System  
4345 and request the BJC-620 Interface Sp  
8-bit parallel  
Under 45 dB(A) in High Quality and High Speed modes  
Temperature  
Humidity  
41º F to 95º F (5º C to 35º C)  
10% to 90% RH (no condensation)  
32º F to 95º F (0º C to 35º C)  
5% to 95% RH (no condensation)  
Temperature  
Humidity  
AC 120 V, 60 Hz, 0.5A  
Canon recommends that the printer be used  
source only.  
USA/Canada  
11 watts standby  
29 watts maximum printing  
16.1 in (410 mm) W x 9.96 in (253 mm) D x 7.2 in (184 mm) H  
Approx. 9.9 lb (4.5 kg)  
Appendix A  
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2SHUDWRUꢀ3DQHO  
Appendix A  
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You can use the BJC-620 that is connected locally to your computer a  
your network.  
6KDULQJꢀDꢀ3ULQWHU  
You can share the BJC-620 in a Microsoft Windows 95 or Microsoft  
Workgroups 3.1 environment as described in this appendix.  
1. In the Printers folder, select the BJC-620 you want to share.  
2. Choose Properties from the File menu.  
3. Open the Sharing tab and select Share As. Enter a share name o  
in the appropriate box, and then click OK.  
For details, see the Microsoft Windows 95 documentation and consul  
administrator for specific information about your network.  
1. In the Printers folder, select the BJC-620 you want to share.  
2. On the toolbar, click the button, or choose Share Printer As f  
3. In the Share Printer dialog box, enter a share name and click on  
box. Then click OK.  
For details, see the Microsoft Windows for Workgroups 3.1 documen  
your network administrator for specific information about your netwo  
Appendix B  
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When you install the Microsoft Windows Printing System without connecting to a l  
program asks whether you want to redirect the selected port to a network printer or  
Windows Printing System without a printer. After you select a port, you see this scr  
If you want to connect your computer to a network printer that is being share  
The Network Printer Resources dialog box appears.  
Appendix B  
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Select the network printer by selecting the network printer’s path.  
The network printer is connected to the selected port.  
Choose OK to continue installation.  
You can connect to a network printer after installing the Microsoft Windows  
For details, see the Microsoft Windows 95 or Microsoft Windows for Workg  
documentation  
Appendix B  
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