BJC-5100
USER
MANUAL
Canon
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Using Your Documentation
The following documentation is supplied with the Canon BJC-5100
Series Color Bubble Jet™ Printer to help you efficiently use your new
printer.
Quick Start Guide
This booklet describes the steps you follow to unpack and set up your
printer and install the BJC-5100 Series Printer Driver for Windows®.
You can follow the steps illustrated in the booklet to start printing in
minutes. It also includes quick reference information to help you use
the printer on a daily basis.
User’s Manual
This manual offers detailed information on how to operate your printer.
It includes printing operations, maintenance, troubleshooting, and
specifications. Read this manual to master basic operations and when
you need to know the specifications of the printer.
Conventions
This User’s Manual uses the following conventions to alert you to
information that will help you operate the printer correctly and safely.
Notes provide advice or suggestions regarding the use of the printer.
N
C
Cautions alert you to operations that could cause damage to your
hardware or software, or cause injury to yourself.
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Distinctive typefaces identify the printer buttons you press, the lights on
the operator panel, and any commands you enter at your computer.
❍ The buttons you press appear in this typeface: POWER button.
❍ The lights on your printer appear in this typeface: POWER/ERROR
light.
❍ When you type something on your computer, it appears in this
typeface: DIR/P.
❍ When you press a Windows button, it appears in bold: Click OK.
iv
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Contents
1 Introduction ...................................................................................................... 1-1
Supplies and Accessories .................................................................................... 1-2
BJ Cartridges and BJ Tanks ......................................................................... 1-2
Canon Specialty Papers ............................................................................... 1-3
Canon Customer Care Center ........................................................................... 1-4
Servicing the Printer .................................................................................... 1-5
Important Safety Instructions ........................................................................... 1-5
2 Using the Printer With Windows 98, Windows 95, and
Windows NT 4.0 ........................................................................................ 2-1
Understanding the Printer Driver ..................................................................... 2-1
Printing a Document ......................................................................................... 2-2
Using the Printer Driver in Windows ............................................................... 2-3
The Settings Tab .......................................................................................... 2-4
The Troubleshooting Tab ............................................................................ 2-6
The Maintenance Tab .................................................................................. 2-7
The Windows 98 and Windows 95 Tabs .................................................... 2-8
The Windows NT 4.0 Tabs .......................................................................... 2-11
Specifying Your Printing Options on the Windows Tabs ......................... 2-16
Printing Speed Versus Color ............................................................................. 2-16
Ways to Improve Print Speed in Windows ................................................ 2-17
3 Paper Handling ................................................................................................. 3-1
Selecting Paper Types ......................................................................................... 3-1
Paper Guidelines .......................................................................................... 3-4
Paper Sizes .................................................................................................... 3-5
Media Types ................................................................................................. 3-6
Loading Paper .................................................................................................... 3-7
Automatically Feeding Paper ...................................................................... 3-7
Auto Feed Guidelines .................................................................................. 3-9
Manually Feeding Paper .............................................................................. 3-10
Printing on Envelopes ........................................................................................ 3-12
Using Canon’s Specialty Papers ......................................................................... 3-14
Specialty Paper Guidelines .......................................................................... 3-14
Canon’s High Resolution Paper .................................................................. 3-16
Fabric Sheet .................................................................................................. 3-17
Printing on Banner Paper ........................................................................... 3-20
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4 Maintaining the Printer ................................................................................ 4-1
Printer Guidelines .............................................................................................. 4-1
Cleaning the Printer ........................................................................................... 4-2
Printing a Test Print ........................................................................................... 4-3
Performing Printer Maintenance Through the Printer Driver ....................... 4-4
Aligning the Print Heads ............................................................................. 4-5
Cleaning the Print Heads ............................................................................ 4-6
Saving Power ................................................................................................ 4-7
BJ Cartridge Guidelines ..................................................................................... 4-8
Choosing Which BJ Cartridges to Use ....................................................... 4-8
Replacing BJ Cartridges and BJ Tanks .............................................................. 4-9
BJ Cartridge and BJ Tank Maintenance ..................................................... 4-10
Replacing a BJ Cartridge ............................................................................. 4-11
Replacing a BJ Tank in the BC-21e Color BJ Cartridge ............................ 4-16
Storing a BJ Cartridge ........................................................................................ 4-19
Transporting the Printer .................................................................................... 4-21
5 Troubleshooting ............................................................................................... 5-1
Identifying Your Printer Problem ..................................................................... 5-1
Basic Problems ................................................................................................... 5-2
Cannot Install the Printer Driver ............................................................... 5-3
Paper Does Not Feed From Sheet Feeder ................................................... 5-4
An Error Message Appears .......................................................................... 5-5
Printing Halts ............................................................................................... 5-8
Printout Is Unsatisfactory ........................................................................... 5-8
Error Conditions ......................................................................................... 5-12
Clearing Paper Jams ........................................................................................... 5-12
Appendix A Specifications ............................................................................... A-1
Printing Specifications ....................................................................................... A-1
BJ Cartridges ...................................................................................................... A-4
General ............................................................................................................... A-5
Glossary .................................................................................................................... G-1
Index .......................................................................................................................... I-1
FCC Regulations ...................................................................................................... FCC-1
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1
Introduction
Congratulations on your purchase of the Canon BJC-5100 Series Color
Bubble Jet™ Printer. We appreciate you choosing this printer to meet
your printing needs.
The BJC-5100 Series printers, with Canon’s dual print head system,
offer excellent print quality and fast print speed using both color and
black inks. We are certain you will be satisfied with this advanced
Bubble Jet technology.
This chapter:
❍ Lists the supplies and accessories you can purchase for the printer
❍ Describes Canon’s customer support services
❍ Provides important safety instructions
Chapter 1
Introduction 1-1
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Supplies and Accessories
Your BJC-5100 Series printer supports excellent and unique print media
options that will allow you to produce dazzling, professional, and fun
presentations. All of these print media are specially designed and
manufactured to work with your Canon color printer so you can
produce the finest output possible.
Canon has an extensive dealer network equipped to offer you supplies
as you need them. To find a dealer near you, call the Canon Referral
Service at 1-800-848-4123.
If supplies are not available from your local dealer, you can order
directly from Canon by calling 1-800-385-2155.
BJ Cartridges and BJ Tanks
You can use the following BJ cartridges with the BJC-5100 Series
printers:
®
❍ BC-21e Color BJ Cartridge (included)
❍ BC-22e Photo BJ Cartridge (optional)
❍ BC-23 Enhanced Black BJ Cartridge (included)
You can purchase the following BJ tanks for use in the BC-21e Color
BJ Cartridge:
❍ BCI-21 Color BJ Tank for the BC-21e Color BJ Cartridge
❍ BCI-21 Black BJ Tank for the BC-21e Color BJ Cartridge
BJ cartridges contain the Bubble Jet print head and BJ tank, while
BJ tanks contain ink only.
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1-2 Introduction
Chapter 1
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Canon has more engineers dedicated to creating quality ink for providing
the best results for output from Bubble Jet printers than any other
organization. Canon does not prohibit the use of third-party inks, and
the use of third-party inks does not invalidate the product’s limited
warranty. However, Canon cannot guarantee the quality or performance
of your printer when you are using inks from other suppliers.
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Canon’s limited warranty does not cover damage caused to Canon’s
Bubble Jet products that is attributable to the use of third-party parts or
supplies, including inks. The limited warranty remains in effect for its
life once that particular damage has been properly repaired.
For optimum printing results, Canon recommends that you use Canon
BJ cartridges.
Canon Specialty Papers
Canon manufactures numerous specialty papers, including:
❍ High Gloss Photo Film
❍ Glossy Photo Paper
❍ Glossy Photo Cards
❍ Banner Paper
❍ Brilliant White Paper
❍ High Resolution Paper
❍ T-Shirt Transfers
❍ Greeting Cards
❍ Bubble Jet Paper (water resistant)
❍ Fabric Sheet
❍ Back Print Film
❍ Transparencies
See Chapter 3, Paper Handling, for details on Canon’s Specialty Papers.
Chapter 1
Introduction 1-3
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Canon Customer Care Center
Canon Computer Systems, Inc. offers a full range of customer technical
support* options including:
❍ 24-hour, 7-day-a-week, toll-free automated support for
troubleshooting issues on most current products (1-800-423-2366)
❍ Speak to a technician free of service charge (currently Monday–
Friday, 8:00 a.m.–10:00 p.m. and Saturday 12:00 p.m.–6:00 p.m.
EST, excluding holidays) for products still under warranty**
(1-757-413-2848)
❍ Speak to a technician (currently $24.99) during holidays and
days/hours not listed above regarding urgent product questions or
for products no longer under warranty (1-800-423-2366)
Or for a charge of $2.50 per minute, to a maximum of $25.00 per
call (1-900-246-1200)
❍ To find out about all Canon products and accessories, to download
the latest drivers, and to explore all your technical support options
including e-mail support, visit the Canon Computer Systems, Inc.
Web site (www.ccsi.canon.com)
❍ 24-hour, toll-free Fax Retrieval System (1-800-526-4345)
❍ To download the latest printer driver using your modem, 24-hour
Bulletin Board Service (1-757-420-2000)
❍ Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121).
❍ In other countries, please contact your Canon dealer.
*Support program specifics subject to change without notice.
**Refer to individual product information for warranty details.
See Chapter 5, Troubleshooting, before contacting Canon to make sure
you have the necessary information available.
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1-4 Introduction
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Servicing the Printer
The Canon BJC-5100 Series Color Bubble Jet Printer is designed with
the latest technology to provide trouble-free operation. The Warranty
Card that comes with the printer describes Canon’s limited warranty for
your Bubble Jet printer. Be sure to read the warranty information to find
out about the different service options available to you.
Save your sales receipt for proof of purchase. In the event that your
printer needs service, you will need your proof of purchase to obtain
warranty service.
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If you feel your BJC-5100 Series Color Bubble Jet Printer needs
servicing, contact Canon on the World Wide Web to locate the Canon
Authorized Service Facility nearest you. If you do not have access to the
Web, you can call Canon (see page 1-4).
Important Safety Instructions
Read these safety instructions and refer to them later if you have any
questions.
Except as explained in this manual, do not attempt to service the
BJC-5100 Series printer yourself. Opening and removing certain
covers may expose you to dangerous voltage points or other risks.
Refer all servicing to a Canon Authorized Service Facility. Visit Canon’s
Web site or call the Customer Care Center for details (see page 1-4).
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❍ Follow all warnings and instructions marked on the printer.
❍ Place the printer on a sturdy level surface. Do not place it on an
unstable cart, stand, or table. If the printer falls, it could be seriously
damaged.
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❍ Do not use the printer near water. If you spill liquid on or into the
printer, unplug it immediately and call the Customer Care Center
(see page 1-4).
❍
Slots and openings in the printer and on the back or bottom are
provided for ventilation. To ensure reliable operation of the printer
and to protect it from overheating, do not block or cover these
openings. Do not block the openings by placing the printer on a bed,
sofa, rug, or other similar surface. Do not place the printer near a
radiator or heat register, nor in a closet or built-in cabinet unless
proper ventilation is provided.
❍ Operate the printer only from the type of power source indicated on
the printer’s label. If you are unsure of the type of power available,
consult your dealer or local power company.
❍ Set up the printer near the electrical outlet you plan to use. Make
sure the outlet is easily accessible.
❍ If you use an extension cord with the printer, make sure that the
total of the ampere ratings on the products plugged into the
extension cord does not exceed the extension cord ampere rating.
Also, make sure that the total of all products plugged into the wall
outlet does not exceed 15 amperes.
❍ To avoid injury, do not allow children access to the interior of the
printer and do not allow them to touch any electrical contacts or
gears that are exposed.
❍ Do not allow anything to rest on the power cord, and do not locate
the printer where the cord will be walked on. Make sure the power
cord is not knotted or kinked.
❍ Do not push objects of any kind into the slots or openings on the
printer. This could result in a fire or electric shock.
❍ Do not allow small objects (such as pins, paper clips, or staples) to
fall into the printer. If something does fall into it that you cannot
remove, unplug the printer immediately and call the Customer Care
Center (see page 1-4).
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❍ Unplug the printer from the wall outlet and call the Customer Care
Center (see page 1-4) if any of the following conditions exist:
The power cord or plug is damaged or frayed.
•
Liquid is spilled into the printer, or if the printer is exposed to
rain or water.
•
Smoke, unusual noises, or odors come from the printer.
•
The printer has been dropped or the enclosure has been
damaged.
•
The printer does not operate normally when you have followed
•
the operating instructions. Adjust only those controls that are
covered by the operating instructions in the Quick Start Guide
and this User’s Manual. Improper adjustment of other controls
may result in damage and may require extensive work by a
qualified technician to restore the product to normal operation.
Chapter 1
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1-8 Introduction
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Using the Printer With Windows® 98,
Windows 95, and Windows NT 4.0
2
You can use the BJC-5100 Series printer with all your Windows 98,
Windows 95, and Windows NT 4.0 software applications.
This chapter describes how to use the printer with your Windows
applications. It includes:
❍ Understanding the printer driver
❍ Printing a document
❍ Using the printer driver in Windows
❍ Printing speed versus color
Before using your printer for the first time, you must perform print head
alignment to obtain optimum print quality. See page 4-5 for details.
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Understanding the Printer Driver
Before you can use any type of printer with your computer, you must
install software that allows the printer and computer to communicate;
this software is called a printer driver. The printer driver tells the
computer what kind of a printer you are using. The printer driver also
controls the various settings, such as print quality and paper type. You
define these settings within the printer driver, and the printer driver then
communicates the settings to both the computer and the printer.
You must install the BJC-5100 Series Printer Driver for Windows before
you can use the printer with your computer. See your Quick Start Guide
for instructions.
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Chapter 2
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Printing a Document
This procedure describes the general steps required for printing from
various Windows applications. The exact steps for printing a document
may vary depending on the application program you are using. Refer
to your software application’s documentation for the exact printing
procedure.
Start your
application.
❍ Start the program you are using to create the document,
and open the document you want to print.
Make sure
the Canon
BJC-5100 is
selected as
your default
printer.
❍ Choose Print or Print Setup from the File menu. You will
see a screen similar to this:
❍ Click on the Properties button if you want to make any
adjustments as appropriate for printing your document.
(See Printer Setup Within Windows for details.)
❍ After making any necessary changes to the printing
options, click OK to start the print job.
2-2 Using the Printer With Windows
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Using the Printer Driver in Windows
You use the printer driver to define the type of printing you plan to do.
The default settings may be adequate for most of your printing
operations, but you will want to change these settings for any special
color printing or when you use media other than plain paper.
To view or change your printer settings, you must open the printer
Properties dialog box.
You can open the Canon BJC-5100 Properties dialog box in one of the
following ways:
❍ From within any Windows application, you can select the Print or
Print Setup command.
❍ From the Printers folder, you can select the printer and then select
the Properties command from the File menu.
❍ From the Printers folder, you can select the printer, click the right
mouse button, and then select Properties from the drop down list.
The Canon BJC-5100 Properties dialog box contains tabs on which the
printing options are displayed. The tabs you see depend on your
operating system and on how you open the Properties dialog box. If you
are using Windows 98 or Windows 95 and you open the Properties
dialog box from the Printers folder, you see these tabs: General, Details,
Settings, Troubleshooting, and Maintenance. You may also see a Sharing
tab if your printer is being shared by a Network. In addition, if you are
using Windows 98, you will see a Color Management tab.
If you are using Windows NT 4.0 and you open the Properties dialog
box from the Printers folder, you see these tabs: General, Ports,
Scheduling, Sharing, Security, Troubleshooting, and Maintenance.
If you open the Properties dialog box from a Windows application, you
see these tabs: Settings, Troubleshooting, and Maintenance. (The settings
on these tabs are the same for Windows 98, Windows 95, and Windows
NT 4.0.)
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For detailed information on any of the printing options, you can use the
Windows on-line Help in the following ways:
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Use the right mouse button to click an item on the screen; then
❍
click the What’s This? command.
Click ? and then click an item.
❍
❍
Press
.
F1
The Settings Tab
On this tab, you specify the type of printing you are doing and select
print quality and paper type. (The printing options on this tab are the
same for Windows 98, Windows 95, and Windows NT 4.0.)
SPECIFY TYPE OF PRINTING
SPECIFY PRINT
QUALITY
• REGULAR IS FOR MOST OF YOUR PRINTING NEEDS
• PHOTO-REALISTIC IS FOR PHOTOGRAPHS OR
• OTHER HIGH RESOLUTION DOCUMENTS;
• PRINTING WILL BE SLOWER
• (PHOTO-REALISTIC REQUIRES USE OF BC-21e
• AND BC-22e CARTRIDGE COMBINATIONS)
• DRAFT IS FOR
• FAST PRINTING
• STANDARD IS
• FOR NORMAL
• PRINTING
• HIGH IS BEST
• QUALITY BUT
• SLOWEST SPEED
CLICK TO SPECIFY
CUSTOM SETTINGS
(SEE NEXT SECTION
FOR DETAILS)
USES BLACK
INK ONLY
(EVEN IF A
COLOR
SPECIFY PRINT
MEDIA
CARTRIDGE IS
INSTALLED);
IMAGE IS
CONVERTED
TO GRAYSCALE
SPECIFY SIZE
OF PRINT MEDIA
SPECIFY
SPECIFY
MANUAL FEED
ORIENTATION
• PORTRAIT
• LANDSCAPE
2-4 Using the Printer With Windows
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Custom Settings
If you click the Customize button on the Settings tab, you see another
dialog box, called Custom Settings, on which you can specify additional
color settings. The settings available on the Custom Setting dialog box
depend on the options you select on the Settings tab.
SELECT YOUR
PRINTING
RESOLUTION
USE THIS HELP FEATURE
TO SEE A DESCRIPTION
OF EACH OPTION AND
THE AVAILABLE
SETTINGS
SELECT THE
HALFTONING METHOD
TO USE FOR PRINTING
DIFFERENT SIZES OF
DOTS AND SPACES:
•
•
•
•
HIGH SPEED ERROR
DIFFUSION
ERROR DIFFUSION
DITHER PATTERN
SELECT HOW YOU WANT
THE PRINTED COLORS
TO LOOK:
•
•
•
•
•
•
•
•
•
•
AUTO—DRIVER
SELECTS BEST
SETTINGS FOR TEXT
AND GRAPHICS
PHOTO/ICM—IMAGE
COLOR MATCHING
(AVAILABLE IN
WINDOWS 98 AND
WINDOWS 95 ONLY)
CHART/GRAPHIC
ENABLE TO PAUSE PRINTER
BETWEEN PRINTS
ADJUSTS COLOR INTENSITY TO
COMPENSATE FOR DIFFERENCES
BETWEEN YOUR MONITOR AND
PRINTED OUTPUT
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The Troubleshooting Tab
The selections on this tab help you analyze common printing problems
and recommend corrective actions. This tab also includes the About
button, which displays version and copyright information about the
device.
CLICK ON ANY OF THESE
PROBLEMS TO SEE
INFORMATION REGARDING
THE CAUSE AND POSSIBLE
SOLUTIONS; BE SURE TO
CLICK ON THE BOX
DISPLAYS VERSION
NUMBER AND COPYRIGHT
INFORMATION
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The Maintenance Tab
The selections on this tab allows you to perform routine Maintenance
tasks to keep your printer operating at optimum efficiency.
CLICK ON THIS BOX TO
ALIGN THE PRINT HEADS
CLICK ON THIS BOX TO
CLEAN THE PRINT HEADS
CLICK ON THIS BOX TO
AUTOMATICALLY TURN
OFF THE PRINTER IF IT IS
IDLE FOR A SPECIFIED
PERIOD OF TIME
(WINDOWS 98 AND
WINDOWS 95 ONLY)
See the information starting on page 4-4 for complete details on
using these procedures.
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The Windows 98 and Windows 95 Tabs
You see the tabs described here when you open the Canon BJC-5100
Properties dialog box from the Printers folder. You also see the Settings,
Troubleshooting, and Maintenance tabs described previously.
Be sure to use the help features described on page 2-4 to learn about the
settings on these tabs.
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The General Tab
This tab allows you to add comments regarding the printer driver
and print a test page or a separator page. (You see this tab when
you open the Properties dialog box from the Printers folder, not
from within a Windows application.)
ADD COMMENTS
HERE
PRINT A
SEPARATOR
PAGE
PRINT A
TEST PAGE
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The Details Tab
This tab allows you to specify printer port settings, spool settings, and
time-out settings. (You see this tab when you open the Properties dialog
box from the Printers folder, not from within a Windows application.)
CHOOSE THE
PRINTER’S
PORT
SPECIFY THE
PRINTER
DRIVER
SPECIFY
TIMEOUT
SETTINGS
SPECIFY
SPOOL
SETTINGS
SPECIFY PORT
SETTINGS
This must be set to ECP Printer Port to obtain the
optimum performance from your printer. See your
Quick Start Guide for details.
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The Color Management Tab
This tab allows you to add and remove profile associations for your
printer. (You see this tab when you open the Properties dialog box from
the Printers folder, not from within a Windows application.)
PROFILES
You see this tab in Windows 98 only.
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The Windows NT 4.0 Tabs
You see the tabs described here when you open the Canon BJC-5100
Properties dialog box from the Printers folder. You also see the
Troubleshooting and Maintenance tabs described previously.
Be sure to use the help features described on page 2-4 to learn about the
functions on these tabs.
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The General Tab
This tab allows you to add comments regarding the printer driver and
specify the location of the printer. You can specify a different printer
driver or print processor. You can select to print a separator page at the
beginning of each document, and you can print the Windows test page.
(You see this tab when you open the Properties dialog abox from the
Printers folder, not from within a Windows application.)
ADD COMMENTS
HERE
DESCRIBE PRINTER’S
LOCATION
SPECIFY DIFFERENT
DRIVER
PRINT THE WINDOWS
TEST PAGE
PRINT A
SEPARATOR
PAGE
CHANGE
THE PRINT
PROCESSOR
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The Ports Tab
This tab allows you to select the port to which you want to print
documents. You can also enable or disable bidirectional support and
printer pooling. (You see this tab when you open the Properties dialog
box from the Printers folder, not from within a Windows applications.)
CHOOSE THE
PRINTER’S PORT
CHANGE PORT SETTINGS
CHECK ENABLES FEATURE;
NO CHECK DISABLES
FEATURE
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The Scheduling Tab
This tab allows you to specify the scheduling features of your printer.
(You see this tab when you open the Properties dialog box from the
Printers folder, not from within a Windows applications.)
SPECIFY AVAILABILITY OF
PRINTER
SPECIFY PRINTER’S PRIORITY
ENABLE SPOOLING AND SPECIFY
SPOOLING SETTINGS
ENABLE TO PRINT DIRECTLY TO
PRINTER (NO SPOOLING)
SPECIFY SPOOLING SETTINGS
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The Sharing Tab
This tab allows you to make your printer available to network users.
(You see this tab when you open the Properties dialog box from the
Printers folder, not from within a Windows applications.)
SPECIFY WHETHER OR
NOT PRINTER IS SHARED
ON A NETWORK
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The Security Tab
This tab allows you to specify security features for your printer. (You see
this tab when you open the Properties dialog box from the Printers
folder, not from within a Windows applications.)
CLICK TO VIEW OR
SET PERMISSIONS
FOR PRINTER
CLICK TO VIEW OR
SET AUDITING FOR
PRINTER
CLICK TO VIEW OR
TAKE OWNERSHIP
OF PRINTER
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Specifying Your Printing Options
on the Windows Tabs
Be sure to use your on-line help to find out about the settings available
for each printing option.
❍ To move between the Windows tabs, click on any of the tabs.
❍ To save the settings and exit, click the OK button.
❍ To cancel your setting selections on a tab, click the Cancel button.
❍ To save your settings without exiting, click the Apply button.
❍ To access helpful information about the printer and the printer
driver, click on the Help button.
❍ To find out about a setting, click the question mark ? in the upper
right corner. Move the larger question mark to the setting you are
interested in and click again.
Printing Speed Versus Color
The BJC-5100 Series Printer Driver for Windows can interpret and
translate the full spectrum of colors, up to 16.7 million colors. When
printing in color, there is a significant increase in the amount of
information that the driver has to interpret and translate. When printing
with black ink only, the driver has only one color to interpret.
By decreasing the amount of colors that the printer driver has to
interpret, you can significantly decrease the time needed to translate
the information. This will speed up the overall printing process.
2-16 Using the Printer With Windows
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Ways to Improve Print Speed in Windows
To improve printing speed, you can try the following:
❍ Set the parallel port to ECP
To achieve the optimum performance from your printer, the parallel
port must be set to ECP. If the port is not set to ECP, you must
change your system setup (also called System BIOS or CMOS
settings). See your computer documentation for details on how to
configure your parallel port.
❍ Release system memory (RAM)
Use only one software program at a time and unload any screen
saving utilities or programs stored in Windows background; this
releases more memory for Windows processing.
❍ Select Plain Paper or Bubble Jet Paper as the Media type
The print head will make one or two passes for each printed line.
❍ Select Draft as the Print Quality
The Draft setting is four times faster than the High setting.
❍ Check your hard disk space
Make sure you have plenty of hard disk space available. As your hard
disk fills up, your computer becomes slower.
❍ Add RAM to your computer
The computer will be able to process your documents faster.
❍ Use a computer with a faster processor
The computer will be able to process your documents faster.
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Paper Handling
3
This chapter describes how to use the printer for all your printing
operations. It includes:
❍ Selecting paper
❍ Summary of printer settings for various print media
❍ Loading paper
❍ Printing on envelopes
❍ Using Canon Specialty Papers
To ensure the best performance of your printer, you’ll want to select the
best paper and load it correctly. You can stack paper in the sheet feeder
to load it automatically, or you can manually feed one sheet at a time
from the back of the printer.
Selecting Paper Types
One of the most important things you can do to assure the best possible
performance of your Bubble Jet printer is to select the correct paper.
Your printer produces letter quality print on most plain bond papers,
including cotton bond and photocopying papers; it does not require
special ink jet papers. However, the print quality varies with different
paper types. Be sure to test a type of paper before you purchase a large
quantity.
Plain Paper
You can use regular copier paper, cotton bond papers, and typical
letterhead. Always use paper without curls, folds, staples, or damaged
edges. Copier paper has a preferred side for printing. Look at the label
on the package to see which side to print on.
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High Gloss Photo Film
The Canon High Gloss Photo Film features a bright white finish that
lends striking visual power to charts, graphs, and photographic images.
Use this film to make your presentation materials and graphics look
professional. When printing on this film, use the BC-21e Color
BJ Cartridge and BC-22e Photo BJ Cartridge combinations. This film
comes in both letter and tabloid size.
Glossy Photo Paper
Canon Glossy Photo Paper is a high gloss, thicker paper that produces
the look and feel of a photograph. Use this paper with the BC-21e Color
BJ Cartridge and BC-22e Photo BJ Cartridge combinations to produce
top-quality photo-realistic prints from your printer. This paper comes in
both letter and tabloid size.
Glossy Photo Cards
Use Canon’s Glossy Photo Card media when printing a 4" × 6" image.
These cards are the same stock as Canon’s Glossy Photo Paper and have
perforations around the printable area. You can print beyond the
perforation and then tear off the margins; this allows you to fill the
entire card with an image or color. In the printer driver, select Glossy
Photo Cards for the Media setting. Be sure to read the instructions that
come with the Glossy Photo Cards.
Banner Paper
Canon’s Banner Paper is specifically designed for printing one
continuous sheet in a banner format. The connected sheets are divided
by a perforation. You can print from two to six sheets at one time. (In
your printer driver, select Plain Paper for Media and Letter Banner for
Size when you load this paper.)
Brilliant White Paper
Canon’s unique paper formulation gives you a bright white printing
surface that produces incredibly brilliant colors and dark, crisp black
text. This paper works great for proposals, color presentations, color
charts/graphs, flyers, and newsletters. You can print on both sides of
the sheet. (In your printer driver, select Plain Paper for Media when
you load this paper.)
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High Resolution Paper
The Canon High Resolution Paper is designed to produce photo-realistic
quality output with sharp and vivid graphics. For best results, use the
BC-21e Color BJ Cartridge and BC-22e Photo BJ Cartridge combinations
to produce images comparable to your favorite photographs. This paper
comes in both letter and tabloid size.
T-Shirt Transfers
Use Canon’s popular T-Shirt Transfers to create and personalize T-shirts,
sweatshirts, aprons, tablecloths, napkins, tote bags, and anything else your
imagination allows! Use on any cotton or cotton/poly blend fabric. Your
image is printed in mirror image (when you select T-Shirt Transfer for
Media in the printer driver) so when you iron it onto the T-shirt, the
image is viewed correctly.
Greeting Cards
Get the most out of your Canon Creative or other card making
software with Canon Greeting Cards. You can create cards, invitations,
announcements, and more. The cards come in regular size and half-fold.
Bubble Jet Paper (water resistant)
The Canon Bubble Jet Paper has been developed for high quality
printing with minimal or no smearing or running when in contact with
water or damp surfaces, making it a good choice for damp or rainy
environments. The paper is specially coated and printable on both sides.
(In your printer driver, select Bubble Jet paper for Media when you load
this paper.) This paper comes in both letter and tabloid size.
Fabric Sheets
Use Fabric Sheet for Canon Bubble Jet printers to print banners,
pillow covers, scarves, flags, and other textile items. Use these sheets
for appliqués and other craft and sewing projects. Fabric sheets are
9.5 × 14 inches.
Back Print Film
Canon Back Print Film has been specially developed for Canon Color
Bubble Jet printers. The film is designed to deliver brilliant, high-
intensity color images suitable for business presentations, design work,
or professional reports. Back print film is printed on the back (matte or
nonglossy) side of the film in mirror image and then viewed from the
front (glossy) side using a backlighting device. For more details, ask a
Canon Authorized Dealer for information or refer to the manual
supplied with the film. This film comes in both letter and tabloid size.
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Transparencies
Transparencies from Canon are recommended. These transparencies
produce excellent contrast, sharpness, and color.
Assorted Paper Starter Kit
If you would like to try some of the papers described above, look for
Canon’s Starter Kit. It contains an assortment of paper types.
❍ Be sure to select the appropriate Media type (on the Settings tab) in
the BJC-5100 Series Printer Driver.
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❍ If you are printing in an application outside Windows, your software
application or printer driver must support mirror image printing in
order to use Back Print Film or T-Shirt Transfers.
Paper Guidelines
When selecting or loading paper, please remember the following:
❍ Attempting to print on damp, curled, wrinkled, or torn paper can
cause paper jams and poor print quality.
❍ Use cut sheet paper only. You cannot use multipart paper.
❍ When using graph paper, the lines may not match because the
1/6-inch line spacing of the printer is slightly less than that of
graph paper.
❍ If the print density of your page is very high, light paper stock may
curl slightly due to the large amount of ink. If you need to print
dense graphics, try printing on heavier stock.
❍ Do not use thicker paper than meets the specifications for this
printer. (See Appendix A, Specifications, for details.) Printing with a
paper that is thick enough to come in contact with the print head
nozzles may damage the BJ cartridges.
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Paper Sizes
The BJC-5100 Series printer supports these page sizes:
Paper Size
Measurements
Feed Method
Letter
Legal
A4
8.5 in × 11 in
Auto
8.5 in × 14 in
Auto
210 mm × 297 mm
297 mm × 420 mm
148 mm × 210 mm
257 mm x 364 mm
Auto
A3
Manual
Auto
A5
B4
Manual
B5
182 mm × 257 mm
11 in × 17 in
Auto
Tabloid
Manual
Auto
DL Envelope (European)
220 mm × 110 mm
#10 Envelope
(U.S. Commercial)
9.5 in × 4.125 in
4 in × 6 in
Auto
Canon envelope
Letter Banner
Auto
8.5 in × 11 in
Manual
(each sheet)
A4 Banner
Fabric Size
210 mm × 297 mm
Manual
Auto
(each sheet)
9.488 in × 14.015 in
When you select Tabloid for paper size, the printer driver automatically
selects manual feed.
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Media Types
The BJC-5100 Series printer supports these media types:
Paper Feed
Method
Media
Limit (Sheets)
Plain Paper
Auto
Approx. 130
(0.4" stack)
High Gloss Photo Film
Glossy Photo Paper
Manual
Auto
1
10 (with Loading Support
Sheet)
Glossy Photo Cards
Banner Paper
Auto
10
Manual
Auto
1 (2 to 6 sheets)
Brilliant White Paper
Approx. 130
(0.4" stack)
High Resolution Paper
Auto
Approx. 100
(0.4" stack)
T-Shirt Transfers
Greeting Cards
Bubble Jet Paper
Auto
1
1
Manual
Auto
Approx. 130
(0.4" stack)
Fabric Sheet
Auto
1
Back Print Film
Transparencies
Auto
10
30
1
Auto
Other heavier-weight
print media
Manual
Envelopes
Single
Auto
Auto
1
15
Stack
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Loading Paper
You can stack paper in the sheet feeder to load it automatically, or you
can manually feed one sheet at a time through the manual feed slot on
the back of the printer.
You can place approximately 130 sheets of plain paper (20 lb or
64 g/m2) in the sheet feeder at a time.
You can stack approximately 30 sheets of transparency film or 10 sheets
of back print film in the sheet feeder. However, these special media may
not advance correctly under unusual environmental conditions (such as
extreme temperatures or humidity). If you have trouble with special
papers becoming skewed or feeding multiple sheets, do not stack them
in the sheet feeder. Manually feed them one sheet at a time from either
the sheet feeder or the manual feed slot.
Automatically Feeding Paper
Pull the paper
support up
until it stops.
Pull out the
paper output
tray and its
extension.
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Fan the paper.
❍ For best results, fan the paper before loading it.
❍ Always fan a stack of paper along the edge that will feed
into the printer first.
Slide the stack of
paper into the
sheet feeder
❍ Align the edge of the paper with the right edge of the
sheet feeder and secure the stack with the paper guide.
❍ Do not stack paper beyond the limit mark on the right
until it stops.
side of the printer.
Start your
print operation.
❍ Make sure the printer is turned on.
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Auto Feed Guidelines
When automatically feeding stacks of paper, follow these guidelines:
❍ Do not open the front cover while printing.
❍ Do not leave paper stacked in the printer for long periods of time;
longer sheets of paper may become bent or curled over time. This
may cause the paper to misfeed or jam.
❍ If your printed page contains lots of graphics, the ink on the page
may be damp due to the print density. Remove the page right away
and allow the ink to dry.
❍ If paper curls after printing, remove it immediately; otherwise, paper
jams may occur.
❍ Depending on the density of your printed pages, the ink may need
time to dry. Within two to three seconds, the ink becomes smudge
resistant.
❍ Do not try to load paper into the sheet feeder beyond the paper
limit mark ( ) on the right side of the sheet feeder; stacking too
much paper may cause paper feeding or printing problems.
❍ Make sure there are no gaps between the stack of paper and the
paper guide nor the right edge of the sheet feeder.
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Manually Feeding Paper
You use the manual feed function when printing on heavier-weight
print media (17 lb to 146 lb, 64 g/m2 to 550 g/m2, or paper thickness
up to 0.8 mm).
You must use manual feed for tabloid (11 × 17 in) paper.
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Check the
parallel cable.
❍ Make sure your parallel cable is hooked under the tab on
the back of the printer.
HOOK CABLE
HERE
POWER/ERROR
Insert the
single sheet.
❍ Make sure the front cover is closed and the
light is green.
❍ Hold the sheet with the print side facing up and align the
sheet with the left edge of the manual feed slot.
❍ Slide the sheet into the manual feed slot and hold the
sheet for a few seconds until it feeds automatically.
❍ The printer will automatically load the paper into
position.
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❍ If you have just turned on the printer, or not used the
printer for awhile, the sheet may automatically eject.
Simply feed the sheet again.
Set up your
print operation.
❍ On the Settings tab, click the Feed paper manually box so
that a check mark appears. (For certain Media types and
sizes, this box is automatically checked.)
CLICK HERE
FOR MANUAL
FEED
POWER/ERROR
Start your
print operation.
❍ Make sure the paper is loaded, and the
light
is green.
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Printing on Envelopes
You can stack up to 15 envelopes in the sheet feeder or you can manually
feed envelopes one at a time.
U.S. Commercial number 10 (COM10) envelopes and European DL
envelopes are recommended. You may be able to stack envelopes of
other sizes in the sheet feeder; however, Canon cannot guarantee
consistent performance on envelope sizes other than COM10 and DL.
The following envelopes are not recommended because they may cause
jams or smears, or may damage your printer.
❍ Envelopes with windows, holes, perforations, cutouts, and
double flaps.
❍ Envelopes made with special coated paper or deeply
embossed paper.
❍ Envelopes using peel-off sealing strips.
❍ Envelopes in which letters have been enclosed.
When you are ready to print on envelopes, follow these steps to stack
envelopes in the sheet feeder. (You can also manually feed envelopes one
at a time.)
Prepare the
envelopes.
❍ Arrange the stack of envelopes on a firm surface and press
down firmly on the edges to make the folds crisp.
❍ Press all the way around the envelopes to remove any
curls and to expel air from inside the envelopes.
PRESS DOWN FIRMLY ON
THE EDGES OF THE FLAP
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❍ To remove curling from envelopes, hold the edges of the
envelopes diagonally and bend gently.
❍ Make sure any curls are removed from the flap of each
envelope.
Insert the
envelopes.
❍ Slide a stack of envelopes into the sheet feeder until it
stops.
❍ Align the edge of the paper guide with the left edge of the
stack of envelopes.
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Set up your
print operation.
❍ On the Settings tab, select 10 Envelope or DL Envelope
in the Size box.
PAPER SIZE
SETTING
❍ Now you can start the print operation from your
Windows application.
Using Canon’s Specialty Papers
This selection provides guidelines for printing on Canon’s Specialty
Papers and describes special procedures required for High Resolution
Paper, Fabric Sheets, and Banner Paper.
Specialty Paper Guidelines
Be sure to read any instructions that come with your Canon specialty
paper. These instructions provide important information regarding how
to achieve the highest print quality with these papers.
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Follow these guidelines:
❍ When automatically feeding transparencies or back print film,
remove each sheet after it is delivered. Do not allow film sheets to
stack up.
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❍ Allow the printed sheets of film, paper, or fabric to dry completely
before storing them.
Paper type
Drying time (approx.)
Canon High Gloss Photo Film
Canon Glossy Photo Paper or Cards
Canon Fabric Sheet
Canon Back Print Film
Canon Transparencies
10 minutes
2 minutes
1 hour
15 minutes
15 minutes
❍ When your output has dried completely, cover its printed side
with a sheet of plain (not coated) paper before storing it; this is
recommended even if you place the output in a clear file or plastic
holder.
❍ When loading transparencies or back print film, insert one sheet of
plain paper as the last sheet in the stack.
❍ Do not leave sheets of film in the sheet feeder for long periods of
time. Dust and dirt may accumulate on the film resulting in spotty
printing.
❍ To avoid smudging caused by fingerprints, use a pair of thin cloth
gloves while loading and handling film sheets.
❍ To avoid fading, do not expose printed film to prolonged sunlight.
❍ Store unused papers and films flat. Do not remove papers from their
protective packaging until you are ready to use them.
❍ Store unused film at temperatures between 59° F to 86° F (15° C to
30° C). The relative humidity should be between 10% and 70%.
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Canon’s High Resolution Paper
Canon’s High Resolution Paper is designed for high quality printing.
This paper is specially coated to produce delicate color output.
After using a package of High Resolution Paper (100 sheets), you need
to use the cleaning sheet enclosed with the paper to remove paper dust
from the printer’s rollers; this will help prevent paper feed problems.
Using the Cleaning Sheet
Set up
the printer.
❍ Make sure the paper support and paper output trays are
extended.
Insert the
cleaning sheet.
❍ Remove the two pieces of tape from the sheet.
❍ Insert the sheet with the sticky side out (toward you) and
down (going into the sheet feeder).
❍ Adjust the paper guide to the edge of the cleaning sheet.
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Feed the sheet.
❍ Make sure the printer is on.
❍ Open a word processing program (such as Notepad) and
print a blank page.
❍ The printer feeds the cleaning sheet and then ejects it.
❍ Use a cleaning sheet once only. Be sure to discard the
sheet after you use it.
Fabric Sheet
The Fabric Sheet for Canon printers comes with a booklet that describes
special handling procedures. Be sure to look through this booklet for
special information regarding the Fabric Sheets. This section describes
specific steps for using Fabric Sheets with the printer.
Be sure to follow these guidelines:
❍ Use the fixing agent that comes with the Fabric Sheet.
❍ Do not touch newly printed fabric sheets until the ink is completely
dry. This takes about one hour.
Printing on a Fabric Sheet
Set up
the printer.
❍ Make sure the paper support and paper output tray are
extended.
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Insert the
fabric sheet.
❍ Insert the sheet with the cloth side out (toward you) and
the open end up (away from the sheet feeder).
❍ Adjust the paper guide to the edge of the fabric sheet.
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Set up your
print operation.
❍ In the Settings tab, select Fabric Sheet for the Media and
Fabric Size for Size.
MEDIA TYPE
MEDIA SIZE
❍ Now you can start the print operation from your
Windows application.
Dry and
then wash the
fabric sheet.
❍ Let the printed fabric sheet set for about one hour to
allow the ink to completely dry.
❍ When dry, peel the film backing from the printed fabric
sheet.
❍ Wash the printed fabric sheet for about three minutes
under lukewarm running water to remove extra ink.
❍ Hang the fabric sheet up to dry it again.
❍ Iron the dried fabric sheet with a clothes iron.
❍ See the booklet that comes with Fabric Sheet for details
on drying and washing.
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Printing on Banner Paper
You load banner paper through the manual feed slot on the back of the
printer. For best results, use Canon Banner Paper.
To set up a print job on banner paper, you must decide on the number
of sheets you need. You can print banners from 2 to 6 sheets in length.
Always leave an extra sheet at the end of the banner—just in case the
type or graphics runs over to the next page at the end of the banner.
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The shaded portions of the drawing below illustrate the maximum
recommended printing area of banner paper.
❍ Printing on banner paper requires quite a bit of ink. If you think
your BJ cartridge may run out of ink, use a new BJ cartridge.
❍
❍
For best print results on banner paper, use light design patterns.
To prevent ink from running over the edges of the sheet, print
within the margins shown in the previous illustration.
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Cut the banner
at a crease
❍ The maximum length you can use is six sheets (66 inches
or 1676 mm).
according to the
length you need.
❍ Always leave an extra sheet at the end of the banner—just
in case the type or graphics runs over at the end of the
banner.
Insert the
banner paper
in the manual
feed slot.
❍ Align the first sheet of the paper with the left edge of the
manual feed slot and adjust the manual feed guide to the
edge of the paper; then slide the sheet into the printer
until it stops.
❍ Do not allow the paper to hang over the edge of the desk
or work table.
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Make sure
the paper exit
area is clear.
❍ Clear space in front of the paper output slot of the printer
for at least one sheet.
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Set up your
print operation.
❍ In the Settings tab, select Letter Banner for the Size.
❍ Make sure the Feed paper manually box is checked.
PAPER SIZE
MANUAL
FEED
❍ Now you can start the print operation from your Windows
application.
Check your
output.
❍ Do not allow the paper to hang over the edge of the desk
or work table.
❍ Clear enough space in front of the printer for at least one
sheet of paper to rest after printing.
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Maintaining the Printer
4
This chapter covers the care required for your Canon BJC-5100 Series
Color Bubble Jet Printer. It includes:
❍ Printer guidelines
❍ Cleaning the printer
❍ Printing a test page
❍ Performing printer maintenance through the BJC-5100 Series
Printer Driver
❍ BJ cartridge guidelines
❍ Replacing BJ cartridges and BJ tanks
❍ Storing a BJ cartridge
❍ Transporting the printer
Printer Guidelines
Follow these guidelines to avoid damage to your printer and harm to
you or others:
❍ Set the printer on a stable surface. Do not use an angled printer
stand. Avoid setting the printer in direct sunlight.
❍ Keep the printer cover closed when printing.
❍ Do not set anything on top of the printer.
❍ Make sure the power is off any time you connect or disconnect the
power cord or interface cable.
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❍ Do not unplug the printer unnecessarily.
❍ Do not unplug the printer or turn off a power strip to which the
printer is attached when the printer’s power is turned on. This may
prevent the BJ cartridge from returning to the home position on the
right and being capped, which may cause the print heads to dry out.
This is critical. If left uncapped, the print head units may clog and
may need to be replaced.
❍ Do not attempt to manually move the mechanism that holds the
BJ cartridges. Attempting to move the BJ cartridge holders may
damage delicate mechanical parts.
❍ It’s a good idea to use a power surge protector. However, never turn
off the printer using the power strip. Always use the POWER button
on the printer.
Cleaning the Printer
Your printer requires little routine maintenance. Perform the following
maintenance, as necessary, to keep your printer in good operating
condition.
❍ Before cleaning, make sure the printer is turned off and the power
cord is unplugged.
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❍ Do not clean the exterior of the printer with volatile liquids such as
thinners, benzene, or any spray-type or chemical cleaners; doing so
will damage the surface of the printer.
❍ When cleaning the printer, avoid the area near the print heads on
the BJ cartridges. Do not touch the print heads. Ink may leak out
and cause stains.
Clean the printer regularly to avoid printing problems. Remove any ink
mist or paper debris from the interior of the printer using a soft cloth
moistened with water.
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Clean especially well around the platen area. Be careful not to touch the
film cable.
PLATEN
FILM CABLE
Clean the exterior of the printer with a soft cloth moistened with
water. Clean away smudges and dust.
Do not use paper products (such as paper towels or tissues) to clean the
inside of the printer.
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Printing a Test Print
If your print quality is not what you expect, or if you want to check
whether a BJ cartridge or BJ tank is out of ink, you can print a test print.
You can start a test print as follows.
❍ Make sure the printer is off and plain paper is loaded in the sheet
feeder. Press and hold the POWER button until the printer beeps
once. This test print shows the version number of your printer’s
ROM and a nozzle pattern that indicates whether the nozzles on
your BJ cartridges are firing. If the pattern is not crisp and clean,
try cleaning the print heads (see page 4-6).
Ver X.XX
000000XX
HOLDER 2
(BC-23)
HOLDER 1
(BC-21e)
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The pattern on the left shows the nozzle pattern for the cartridge in
Holder 2 and the pattern on the right is for the cartridge in Holder 1.
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❍ On the General tab in the BJC-5100 Series Printer Driver, click the
Print Test Page button. You will see the standard Windows Printer
Test Page.
Performing Printer Maintenance Through
the Printer Driver
Using the BJC-5100 Series Printer Driver, you can perform routine
maintenance such as cleaning the print heads. In the printer driver,
when you click on the Maintenance tab, you see this screen:
CLICK ON THIS BOX TO
ALIGN THE PRINT HEADS
CLICK ON THIS BOX TO
CLEAN THE PRINT HEADS
CLICK ON THIS BOX TO
AUTOMATICALLY TURN
OFF THE PRINTER IF IT IS
IDLE FOR A SPECIFIED
PERIOD OF TIME
(WINDOWS 98 AND
WINDOWS 95 ONLY)
Make sure the printer is on.
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Aligning the Print Heads
When you click on the Start Auto Head Alignment box, you see this
screen:
Make sure you have letter-size plain paper loaded. The printer outputs a
one-page pattern.
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When you click the Align Print Heads button, the printer automatically
aligns the print heads. This takes approximately five minutes. As it aligns
the print heads, the printer outputs a one-page pattern.
No further action is required. You can now start your print operations.
Chapter 4
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Cleaning the Print Heads
Your printer is equipped with a print head cleaning function to ensure
constant high quality printing.
When you turn the printer on, it automatically performs print head
cleaning (if necessary). You can also initiate the print head cleaning
procedure from the Maintenance tab.
When you click on the Clean Print Heads box, you see this screen:
When you click the Clean Print Heads button, the printer automatically
cleans the print heads.
❍
Perform print head cleaning only when you encounter a print
quality problem. Unnecessary and repetitious cleaning wastes ink.
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❍ If you execute the print head cleaning while paper is manually
loaded, the printer will eject the paper and then perform the
cleaning.
RESUME
❍ If you press and hold the
button (when the printer is on)
until the printer beeps once, the printer will initiate the print head
cleaning procedure.
POWER BUTTON
RESUME BUTTON
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Saving Power
To save power, you can automatically turn off the printer if it is idle for a
specified period of time. When you click the Save Power box, you see
this screen:
Click on the Save Power drop-down list to select Disabled, after 10
minutes, after 30 minutes, or after 60 minutes.
Sending a print job to the printer automatically turns the printer
back on.
The Save Power feature is available in Windows 98 and Windows 95
only.
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BJ Cartridge Guidelines
You can use these cartridges with the printer:
❍ BC-21e Color BJ Cartridge
Contains the print head unit and two replaceable
BJ tanks—the BCI-21 Color BJ Tank contains color ink
(cyan, magenta, yellow) and the BCI-21 Black BJ Tank
contains black ink. You can replace the BJ tanks without
replacing the print head unit when you run out of ink.
❍ BC-22e Photo BJ Cartridge
Contains the print head unit and color and black inks. Use
this cartridge when you want to produce photo-quality
color printing. When used with Canon’s High Resolution
Paper or Glossy Photo Paper, this ink produces images
comparable to your favorite photographs. When you run
out of ink, you replace the complete cartridge.
❍ BC-23 Enhanced Black BJ Cartridge
Contains the print head unit and black ink only. When
you run out of ink, you replace the complete cartridge.
Choosing Which BJ Cartridges to Use
Your BJC-5100 Series printer holds two BJ cartridges. The BJ cartridge
holders are labeled 1 and 2.
The standard configuration is to install the BC-21e Color BJ Cartridge in
Holder 1 and the BC-23 Enhanced Black BJ Cartridge in Holder 2.
In addition, you can install cartridges in the following combinations:
Holder 1
Holder 2
Best for
BC-21e
BC-22e
BC-23
BC-21e
BC-21e
BC-21e
BC-22e
BC-23
—
—
—
BC-23
BC-21e
BC-22e
BC-21e
BC-23
Color output
Photographic output
Black only output
Text with spot color
High quality and fast color output
Photo-quality, seven-color printing
Photo-quality, seven-color printing
Fast black output
4-8 Maintaining the Printer
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❍ For optimum use of the BJC-5100 Series printer, be sure to install
two cartridges.
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❍ If you install the BC-23 Enhanced Black BJ Cartridge in Holder 1,
the printer will print black ink only regardless of the cartridge in
Holder 2.
❍ When printing on tabloid paper (11 × 17”), the printer uses only
”
the cartridge in Holder 1. For photo-quality printing on tabloid
paper, make sure the BC-22e Photo BJ Cartridge is installed in
Holder 1.
Replacing BJ Cartridges and BJ Tanks
The actual amount of ink that you use will vary depending on the print
density of a page. If the majority of your output is graphics, you may
need to change cartridges or tanks more often than when you are
printing text only. See BJ Cartridges in Appendix A (page A-4) for details
on the expected yield of the BJ cartridges.
You may need to replace a BJ cartridge or a BJ tank when either of these
conditions exists:
❍ You have been using the cartridge for more than six months.
❍ Your printed output is not crisp and clear, and there are gaps in the
characters (missing dots) even after you have aligned the print head
and performed print head cleaning several times.
If you are using the BC-21e Color BJ Cartridge and either your color or
black output is blank, one of the BJ tanks is probably out of ink. See the
instructions starting on page 4-16 for replacing a BJ tank.
Chapter 4
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Canon has more engineers dedicated to creating quality ink for providing
the best results for output on Bubble Jet printers than any other
organization. Canon does not prohibit the use of third-party inks and the
use of third-party inks does not invalidate the product’s limited warranty.
However, Canon cannot guarantee the quality or performance of your
printer when you are using inks from other suppliers.
N
Canon’s limited warranty does not cover damage caused to Canon’s
Bubble Jet products that is attributable to the use of third-party parts or
supplies, including inks. The limited warranty remains in effect for its
life once that particular damage has been properly repaired.
For optimum printing results, Canon recommends that you use Canon
BJ cartridges and BJ tanks.
BJ Cartridge and BJ Tank Maintenance
The most important thing you can do to extend the life of your printer
and to ensure optimum print quality is to take care of the BJ cartridges.
Spilled ink can stain any surface. Open BJ cartridges and BJ tanks
carefully, and follow the guidelines presented here to protect against
spilled ink.
C
❍ Make sure you store any cartridge not being used in the Ink
Cartridge Storage Box.
❍ Keep BJ cartridges and BJ tanks in their sealed containers until you
are ready to use them.
❍ Do not remove the BJ tanks from the BC-21e Color BJ Cartridge
unnecessarily. This may cause the ink to clog.
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❍ Make sure both BJ tanks are installed in the BC-21e Color
BJ Cartridge. Attempting to use the BC-21e Color BJ Cartridge
with one BJ tank only may cause ink clogging.
❍ If spilled, the ink is difficult to remove. Therefore, it’s a good idea to
keep the BJ cartridges and BJ tanks out of the reach of children.
❍ Do not touch the print head area on the BJ cartridge. Ink may leak
out and cause stains.
Hold the BJ cartridge on the sides only. Do not touch the silver plate on
the bottom of the BJ cartridge or the silver metal or circuit area on the
side. The metal area may become hot during printing.
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HOLD
HERE
HOLD
HERE
DO NOT TOUCH
THIS AREA
DO NOT TOUCH
THIS AREA
Replacing a BJ Cartridge
The following procedure describes how to replace the BC-21e Color
BJ Cartridge in Holder 1. Follow the instructions in this section to
replace a BJ cartridge in either Holder 1 or Holder 2.
You only need to replace the BC-21e Color BJ Cartridge when the print
head is damaged (or after printing approximately 2000 pages). If one of
the BJ tanks (either color or black) in your BC-21e Color BJ Cartridge is
out of ink, see the next section (page 4-16) for instructions on how to
replace a BJ tank.
Before starting, make sure the printer’s power is on.
Chapter 4
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Open the
printer cover.
❍ Lift the cover from the center.
❍ Whenever you open the printer cover, the cartridge
holder moves to the center of the printer.
POWER/ERROR
❍ The
light blinks while the cartridge holder
is positioned in the center of the printer.
Do not attempt to move the cartridge holders manually. This
will damage the printer.
C
Open the
cartridge holder.
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Lift the
BJ cartridge
out of the
cartridge holder.
Store or
dispose of the
BJ cartridge.
❍ If you are replacing an old BJ cartridge, dispose of the old
cartridge properly.
❍ If you are switching cartridges, store the cartridge in the
Ink Cartridge Storage Box.
❍ Peel off the protective foil.
Take the new
BJ cartridge
out of its
protective
packaging.
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Remove the
protective
material
❍ Lift off the orange cap from the print head and then
remove the orange tape.
from the
BJ cartridge.
TAPE
CAP
Gently set the
BJ cartridge
into the
cartridge holder.
Close the blue
cartridge
❍ Gently press the cartridge cover until it snaps into place.
holder cover.
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Do not manually move the mechanism that houses the
BJ cartridges. Attempting to move the BJ cartridge holders
will damage the printer.
C
Close the
printer cover.
Whenever you turn off the printer, the BJ cartridges move to the home
position on the right and the print heads are capped. If you unplug the
printer while it is printing (or if you turn off a power strip to which the
printer is connected), the BJ cartridges will not be capped and may dry
out.
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If you installed a new BJ cartridge, the printer automatically cleans the
print head. If you need to initiate the print head cleaning, see page 4-6.
Any time you change a BJ cartridge, you are prompted to perform the
Align Print Heads procedure the next time you start a print operation.
See page 4-5 for details.
Chapter 4
Maintaining the Printer 4-15
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Replacing a BJ Tank in the BC-21e Color BJ Cartridge
If you are using a BC-21e Color BJ Cartridge and you perform a print
operation correctly but either the color or black output is blank, a
BJ tank may be out of ink. Perform the print head cleaning at least
five times. If the same output is still blank, replace the empty BJ tank
in the BC-21e Color BJ Cartridge.
Take the new
BJ tank out of its
packaging.
❍ Then remove the orange protective cap.
Make sure the
printer’s power is
on, and open the
printer cover.
❍ Lift the cover from the center.
❍ The printer moves the cartridge holder to the center of
the printer.
POWER/ERROR
❍ The
light blinks while the cartridge holder
is positioned to the center of the printer.
Open the
cartridge holder.
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Remove the
empty BJ tank.
❍ The color BJ tank is on the left; the black BJ tank is on
the right.
❍ Grasp the tab on the top of the tank and pull forward to
release the BJ tank.
❍ Then lift the BJ tank up and out of the BJ cartridge unit.
❍ Dispose of the BJ tank properly. You may want to place it
in a plastic bag to keep from spilling any residual ink.
Slide the new
BJ tank into
the empty
slot on the
BJ cartridge.
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Press firmly
on the tab on
the top of the
BJ tank until
it snaps
into place.
❍ If you are replacing both tanks, repeat steps 4 through 6
for the other BJ tank.
❍ Make sure each BJ tank is correctly seated in its respective
slot.
Close the
blue cartridge
holder cover.
4-18 Maintaining the Printer
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Close the
printer cover.
❍ The printer moves the cartridge holder to the home
position on the right of the printer.
❍ The printer automatically cleans the print heads.
❍ The next time you start a print operation you will be
prompted to perform the Align Print Heads procedure
(see page 4-5 for details).
Storing a BJ Cartridge
Whenever you unwrap a BJ cartridge, you must either install it in the
printer or store it in the Ink Cartridge Storage Box to prevent the print
head from drying and clogging.
Open the
Ink Cartridge
Storage Box.
❍ When opening the Ink Cartridge Storage Box, press in on
the release tab that locks the cover in place.
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Carefully set
the cartridge in
the storage box.
❍ You must insert the cartridge correctly or the storage box
will not close.
❍ The protective cap must be removed from the cartridge
before you set it in the storage box.
Close the
storage box.
❍ Be sure the lid snaps closed.
Whenever you remove a BJ cartridge from the printer, store the cartridge
in the storage box (unless you are disposing of it).
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4-20 Maintaining the Printer
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If you have more than one Ink Cartridge Storage Box, you can hook
them together. Simply connect them by the slides and grooves on the
sides of the containers.
Transporting the Printer
If you plan to move the printer from one location to another, or if you
want to store it, follow these steps.
Turn off the
printer’s power.
❍ Make sure the print head is in the home position on the
right side of the printer.
❍ Remove any paper from the sheet feeder.
❍ Detach the interface cable.
❍ Unplug the power cord.
Chapter 4
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❍
Pack the
printer.
Pack the printer in its original box with the packing
supports.
❍ Make sure the box is marked FRAGILE or HANDLE
WITH CARE.
❍ Do not remove the BJ cartridges from the printer or
ship a BJ cartridge or a BJ tank from which you have
removed the protective cap. An opened BJ cartridge or
BJ tank that is not installed in the printer (or in the Ink
Cartridge Storage Box) may leak, and the print head may
dry out.
4-22 Maintaining the Printer
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Troubleshooting
5
Due to today’s rapidly changing computer environment, we have placed
troubleshooting information in a variety of places to ensure that the most
accurate information possible is available. The best way to find current
information is through our online support services and through our
Fax Retrieval System. Online services include the World Wide Web and
our BBS.
This chapter also contains information to help you solve printer
problems. It covers a few basic problems and describes how to clear a
paper jam. For complete problem solving information, be sure to use our
support services.
See Canon Customer Care Center in Chapter 1 (page 1-4) for details on
Canon’s customer technical support options.
Identifying Your Printer Problem
Before contacting Canon, identify your printer problem and make sure
you have the following information:
❍ Product name—BJC-5100 Series
❍ Serial number
❍ Place of purchase
❍ Nature of problem
❍ Steps you have taken to solve the problem and the results
Chapter 5
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The serial number is located on the label on the back of the printer
(lower right side near the power cable):
NO. ABC 12345
Attempting to repair the printer yourself may void the limited warranty
as to that repair. See the limited warranty information that came with
your printer for details.
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Basic Problems
This section describes these basic problems:
❍ Cannot install the printer driver
❍ Paper does not feed from the sheet feeder
❍ An error message appears
❍ Printing halts
❍ Printout is unsatisfactory
❍ Error Conditions
For all other problems, be sure to use Canon’s support services described
on page 1-4.
5-2 Troubleshooting
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Cannot Install the Printer Driver
Cause
Solution
Installation was
interrupted
Install the printer driver
Refer to the Quick Start Guide and install the printer driver
using the correct procedure. If you are reinstalling the
printer driver, remove the installed BJ printer driver and
then install the printer driver again.
To uninstall the printer driver, click Start, Settings, and
then Printers. Right-click on the Canon BJC-5100 icon
and click on Delete. Follow the on-screen instructions.
For details about installing the printer driver, see the
Quick Start Guide.
Other application
programs are running
Quit other programs
Quit any other application programs that are running and
start the installation again.
The CD ROM drive is
not specified correctly
Check your CD ROM drive
Windows 98, Windows 95, or Windows NT 4.0:
Double-click My Computer and then double-click the
CD ROM icon in the new window. Refer to the Quick Start
Guide and proceed with the installation.
Problem with the
CD ROM
Verify your CD ROM drive
You may need to reduce the speed of your CD ROM. To
lower the speed/cache for the CD-ROM drive, follow these
steps: Right-click on the My Computer icon on the
Desktop, and click on Properties. Select the Device
Manager tab; double-click on CD ROM, and note the type
of CD-ROM driver that is being used. Select the
Performance tab. Click on the File System button at the
bottom left of the dialog box. Select the CD ROM tab.
Change “Supplemental cache size” to Small and “Optimize
access pattern for” to Double Speed Drive. Click on OK,
and OK again. Click on Start and Shut Down. Restart the
computer. Install Canon Creative. Install applications
individually.
Check that the Windows Explorer can successfully read
the CD.
If the CD is unreadable, call the Canon Customer Care
Center (see page 1-4).
Chapter 5
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Paper Does Not Feed From Sheet Feeder
Cause
Solution
Paper is too thick
Feed manually
2
Paper within the range of 17 to 28 lb (64 to 105 g/m ) can
be loaded in the sheet feeder. Thicker paper must be fed
manually one at a time from the back of the printer. The
printer does not support paper thicker than 0.8 mm.
Sheet feeder
overloaded
Check sheet feeder capacity
Check that you do not exceed the sheet feeder capacity.
Paper will not feed correctly if you exceed the specified
number of sheets. (See page 3-6.)
Paper support not
raised
Raise the paper support
The paper support should be raised unless you are loading
envelopes. If the paper support is not raised, the media will
not slide fully into the paper feed slot and will not feed
into the printer correctly.
Paper wrinkled or
curled
Check that you are using appropriate media
Paper that is folded, curled, or crumpled will not feed into
the printer correctly, and may also cause paper jams.
Paper surface is slick
Feed single sheets
If the paper surface is very slick, try feeding one sheet
at a time in the sheet feeder. Also, you can change the
Halftoning Method to Error Diffusion mode to slow
down the paper feeding speed. Open the Canon BJC-5100
Properties dialog box. On the Settings tab, click Customize
and then choose Error Diffusion from the Halftoning
Method menu. This will slightly reduce the paper
pick-up speed.
See page 5-11 for details on clearing a paper jam.
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5-4 Troubleshooting
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An Error Message Appears
Printing does not start due to an error writing to LPT1
Cause
Solution
Printer is not on
Check the POWER/ERROR light
The POWER/ERROR light should be green. If the light is
flashing, the printer is warming up.
Parallel cable not
connected correctly
Check the parallel cable
Make sure the parallel cable is securely fastened to the
computer and the printer. See the Quick Start Guide for
details.
Parallel cable fault
Try to use another parallel cable
Make sure you are using an IEEE 1284 ECP-compatible
parallel interface cable.
Another device is
connected to LPT1
Check the LPT1 port
Make sure the printer is connected to LPT1.
Switching device or
external buffer fault
Check the switching device or external buffer
Disconnect the switching device or external buffer and
print with the printer connected directly to the computer.
If you can then print normally, the fault is probably in the
switching device or external buffer. Consult the switching
device or external buffer supplier.
Print spool is not
operating correctly
Change the spool setting
Open the printer Properties dialog box. Windows 98 or
Windows 95—On the Details tab, click Spool Settings and
then select “Print directly to the printer.” Windows NT
4.0—On the Scheduling tab, click on “Print directly to the
printer.”
Chapter 5
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Cause
Solution
Printer port LPT1: fault Check the status of the printer port LPT1
Click on Start, Settings, and Control Panel. Double-click
on the System icon. On the Device Manager tab, double-
click Ports (COM & LPT). Double-click ECP Printer Port.
The Device status should read “This device is working
properly.”
Installed printer driver
not operating correctly
Remove the installed BJ printer driver and then install
the printer driver again
To uninstall the printer driver, click Start, Settings, and
Printers. Right-click on the BJC-5100 icon and click
Delete. Follow the on-screen instructions. For details about
installing the printer driver, see the Quick Start Guide.
A Windows Printing
System (WPS) driver
is installed on the
computer
Change the WPS driver port setting or delete the WPS
driver
To change the port setting, open the WPS Driver
Properties window. Windows 98 and Windows 95—In
the Details tab, select FILE in the “Print to Port” setting.
Windows NT 4.0—In the Ports tab, make sure LPT1 is
set to the Canon BJC-5100.
To delete the WPS driver, click Start, Settings, and
Printers. Right-click on the WPS printer icon and click
Delete. After deleting the WPS printer driver, re-install the
BJC-5100 printer driver.
To continue using the WPS printer, install a second parallel
port.
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Printing does not start due to an application error or General Protection Fault
Cause
Solution
Multiple software
applications running
Quit other programs
Quit any other application programs you are running and
try printing again.
Sufficient memory
not available for the
software application
Check your memory
Refer to the manual for your software application and
check that the required amount of memory is allocated
to the application.
If there is not enough memory installed, install more
memory. Refer to the documentation for your computer
for information on installing additional memory.
Sufficient space not
available on hard disk
Clean up your hard disk
Delete any unnecessary files to make more space available.
Internal file or
application software
problem
Rebuild the document and print it again
If there is no problem with the new document, the
original file was probably faulty. If the same problem
occurs with the new file, visit Canon’s Web site or call the
Canon Customer Care Center for help (see page 1-4).
Installed printer driver
not operating correctly
Reinstall the printer driver
Remove the installed printer driver and then install the
printer driver again. To uninstall the printer driver, click
Start, Settings, and Printers. Right-click on the BJC-5100
icon and click Delete. Follow the on-screen instructions.
For details about installing the printer driver, see the Quick
Start Guide.
Chapter 5
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Printing Halts
Cause
Solution
The print job may
be a finely detailed
photograph or
illustration
Check the POWER/ERROR light
If the POWER/ERROR light is slowly flashing, then the
printer is operating normally. The printer requires more
time to process a finely detailed illustration or photograph.
Other programs are
running
Exit other programs
Some programs running in the background may take up
resources that cause printing to go slow. Quit all other
programs except the current printing one.
Printer has been
operating for
a long time
Allow the printer to cool down
Interrupt printing at a convenient point, turn the printer
off and wait for at least 15 minutes for the printer to cool.
The print heads may occasionally overheat during a long
print job. If the print heads overheat, printing will pause at
the end of a pass across the page to allow time for the print
heads to cool and then will re-start after a brief interval.
To avoid minor burns, do not touch the print heads or the surrounding
area.
C
Printout Is Unsatisfactory
Printout faint or colors are wrong
Cause
Solution
Print head nozzles in
Print a Nozzle Check Pattern
one of the BJ cartridges Check the status of the print heads (see page 4-3). Clean
are clogged or one of
the inks has run out
the print heads (see page 4-6). Replace the BJ tanks as
necessary (see page 4-16).
Protective cap or tape
have been reattached
to the BJ cartridge
Remove the protective cap and tape
Install the BJ cartridge again (see page 4-11) and clean the
print heads (see page 4-6).
Not printing on correct Reload the print media
side of the media
Make sure that you load the media with the correct print
side up.
5-8 Troubleshooting
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The last part of print job is not printing
Cause
Solution
Paper used for printing
differs from the paper
size specified in the
software application
and printer driver
Specify the paper size you are using in the driver Paper
Size setting
If your software application allows you to specify the paper
size in the page setup, ensure that the Paper Size settings
in the software application and the printer driver are the
same.
Parallel cable not
connected correctly
Check the parallel cable
Make sure the parallel cable is securely fastened to the
computer and the printer. For details, see the Quick Start
Guide.
Printer cable fault
Try to use another printer cable
Make sure you are using an IEEE 1284 ECP-compatible
parallel interface cable.
Switching device or
external buffer fault
Disconnect the switching device or external buffer
Print with the printer directly connected to the computer.
If you can then print normally, the fault is probably in the
switching device or external buffer. Consult the switching
device or external buffer supplier.
Windows Printing System Change the WPS driver port setting or delete the WPS
(WPS) driver is installed driver
on the computer. You
To change the port setting, open the WPS Driver Properties
may not be able to print window. Windows 98 and Windows 95—In the Details tab,
correctly with a WPS
printer driver installed
on your computer.
select FILE in the “Print to Port” setting. Windows NT
4.0—In the Ports tab, make sure LPT1 is set to the Canon
BJC-5100.
To delete the WPS driver, click Start, Settings, and
Printers. Right-click on the WPS printer icon and click
Delete. After deleting the WPS printer driver, re-install the
BJC-5100 printer driver.
To continue using the WPS printer, install a second parallel
port.
Chapter 5
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Printed and on-screen colors do not match
The color reproduction methods used by monitors differ from those used by printers.
In addition, the printed color tones may not perfectly match those on the monitor
because the colors vary depending on the circumstances in which the monitor is
viewed and monitor’s color calibration settings. For example, objects that appear blue
on the screen are printed purple, and objects that appear pale green on the screen are
printed dark green. However, if the differences are extreme, check the items below.
Cause
Solution
Print head nozzles in
Print a Nozzle Check Pattern
one of the BJ cartridges Check the status of the print heads (see page 4-3). Clean
are clogged or one of
the inks has run out
the print heads (see page 4-6). Replace the BJ tanks as
necessary (see page 4-16).
Printer driver settings
are not correct
Check the printer driver settings
To print a photo, select the Photo-realistic setting. Check
also that the Media setting matches the media you are
actually using.
Printed page smeared by next page
Cause
Solution
Paper absorption
capacity was exceeded
by the amount of ink
Pause the printer
Open the Canon BJC-5100 Properties dialog box. On the
Settings tab, click the Customize button. On the Custom
Settings dialog box, choose “Wait until ink is dry before
next print.” This forces the printer to wait until the ink is
dry before it prints the next page.
Printed pages curled/warped/wrinkled
Cause
Solution
Excess ink is being
absorbed by the paper
Check your media type
If you are printing on very thin paper, try a different paper
type. Print on special print media such as High Resolution
Paper or Glossy Photo Paper.
5-10 Troubleshooting
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Error Conditions
When the POWER/ERROR light is orange, a printer error has occurred.
The printer beeps to alert you to the type of error condition as follows:
❍ Two beeps—An error condition exists, such as paper is out or
jammed. Load paper or clear the paper jam. Press the RESUME
button to continue.
❍ Three beeps—The BJ cartridge in Holder 1 is damaged or is not
compatible with this printer. Replace the BJ cartridge in Holder 1.
❍ Four beeps—The BJ cartridge in Holder 2 is damaged or is not
compatible with this printer. Replace the BJ cartridge in Holder 2.
❍ Five beeps—The print head has become too hot. Allow it to cool.
If necessary, turn off the printer.
❍ Six or more beeps—The printer needs service. Visit Canon’s Web site
or call the Canon Customer Care Center (see page 1-4).
Clearing Paper Jams
When a paper jam occurs, the POWER/ERROR light turns orange and the
printer beeps twice.
POWER/ERROR
LIGHT
POWER
BUTTON
RESUME
BUTTON
Chapter 5
Troubleshooting 5-11
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Gently pull the
paper out with
one hand while
holding down the
printer with the
other hand.
❍ If the paper tears off inside the printer, open the printer’s
cover and remove any paper left inside the printer.
❍ If necessary, turn the printer off before removing the
jammed paper. When you turn the printer back on, start
the print operation again.
Press the RESUME
button to
continue the
print operation.
5-12 Troubleshooting
Chapter 5
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Specifications
A
Printing Specifications
Printing Method
Bubble Jet ink-on-demand
Paper Handling
Automatic feed (17 to 28 lb)
Letter
Legal
Transparencies
Envelopes
130 sheets
100 sheets
30 sheets
15 envelopes
Manual feed (17 to 146 lb)
One sheet only; thickness = 0.03 in (0.8 mm)
Paper Size
Letter
8.5 in × 11 in
Legal
8.5 in × 14 in
Tabloid
11 in × 17 in
A3
297 mm × 420 mm
210 mm × 297 mm
148 mm × 210 mm
257 mm × 364 mm
182 mm × 257 mm
8.5 in × 11 in (2 to 6 sheets)
210 mm × 297 mm
9.488 in × 14.015 in
A4
A5
B4
B5
Letter Banner
A4 Banner
Fabric Sheet
U.S. Commercial
number 10 envelope
European DL envelope
9.5 in × 4.125 in
220 mm × 110 mm
Appendix A
Specifications A-1
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Recommended Paper Types
Canon High Gloss Photo Film
Canon Glossy Photo Paper
Canon Glossy Photo Cards
Canon Banner Paper
Canon Brilliant White Paper
Canon High Resolution Paper
Canon T-Shirt Transfers
Canon Greeting Cards
Canon Bubble Jet Paper (water resistant)
Fabric Sheet for Canon Bubble Jet printers
Canon Back Print Film
Canon Transparencies
Commercial number 10 or European DL
Paper Weight
Automatic feed
Manual feed
17 to 28 lb (64 to 105 g/m2)
17 to 146 lb (64 to 550 g/m2)
Print Speed
Approx. 10 ppm Black (using BC-23/BC-23 combination)
Approx. 4 ppm Color (using BC-21e/BC-21e combination)
Print speed will vary depending on system configuration, software,
document complexity, print mode, and page coverage.
Print Width (max)
Sheet feeder
Manual feed
8.5 in (215.9 mm)
11.43 in (290.20 mm)
Line Feed Speed
Approx. 10 in/sec (254 mm/sec)
A-2 Specifications
Appendix A
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Print Resolution
Black only
360 × 360 dpi on plain paper
720 × 720 dpi on plain paper
1440 × 720 dpi on special paper
360 × 360 dpi on plain paper
720 × 720 dpi on plain paper
1440 × 720 dpi on special paper
720 × 720 dpi on plain paper
1440 × 720 dpi on special paper
Color
Photo Color
Printable area for paper
Margins
L
R
T
B
0.25 in (6.4 mm)
0.25 in (6.4 mm)
0.12 in (3.0 mm)
0.65 in (16.5 mm)
Margins for Fabric Sheet
L
R
T
B
0.13 in (3.4 mm)
0.43 in (11.0 mm)
1.50 in (38.1 mm)
1.22 in (30.9 mm)
Printable area for envelopes
To ensure the best print quality, make sure printing on envelopes is well
within the printable area described below.
U.S. COM10
Margin
in
L
R
T
B
0.25 (6.4 mm)
0.45 (11.3 mm)
0.12 (3.0 mm)
0.65 (16.5 mm)
Appendix A
Specifications A-3
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BJ Cartridges
BC-21e Color BJ Cartridge
Print head
64 nozzles for black
24 nozzles for each color (cyan, magenta,
yellow)
Print head life
BJ tanks
Approximately 2,000 color pages at 30%
coverage
BCI-21 Color (cyan, yellow, magenta)
BCI-21 Black
Ink color
Black, cyan, yellow, magenta
BJ tank yield
BCI-21 Color
BCI-21 Black
Approx. 100 pages at 7.5% coverage
Approx. 225 pages at 5% coverage
BC-22e Photo BJ Cartridge
Print head
64 nozzles for black
24 nozzles for color
Ink color
Cartridge yield
Black, cyan, magenta, yellow
Approximately 50 pages at
7.5% coverage for each color
BC-23 Enhanced Black BJ Cartridge
Print head
Ink color
Cartridge yield
128 nozzles
Black
Approx. 900 text pages at 5% coverage
A-4 Specifications
Appendix A
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General
Interface
IEEE 1284 ECP-compatible parallel interface
Acoustic Noise Level
Approx. 48 dB(A)
Operating Environment
Temperature
Humidity
41° F to 95° F (5° C to 35° C)
10% to 90% RH (no condensation)
Storing Environment
Temperature
Humidity
32° F to 95° F (0° C to 35° C)
5% to 90% RH (no condensation)
Power Source
USA/Canada
AC 120 V, 60 Hz, Energy Star
Power Consumption
6 watts maximum nonprinting
55 watts maximum printing
Dimensions
19.6 in (498 mm) W × 11.0 in (280 mm) D × 8.7 in (222 mm) H
Weight
Approx. 12.5 lb (5.7 kg) without cartridges installed
Appendix A
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A-6 Specifications
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Glossary
G
Automatic feed
Refers to one way in which paper can be fed into the printer when the
sheet feeder is used.
BJ cartridge
The printing mechanism that contains the print head unit and BJ tanks.
Bubble Jet printing
An ink jet type of printing that heats the ink to a boiling point in a
nozzle to form a bubble. When the bubble expands, there is no room left
in the nozzle for the ink and the ink is projected onto paper.
CMYK
Acronym for cyan, magenta, yellow, and black; the four colors used in
the standard color model of the printing industry. Refers to a method of
specifying color using CMYK color values. (K is used for black because B
is used to represent blue in RGB.)
Color Management
Method of translating the monitor’s on-screen colors (RGB) to the
printer’s output colors (CMYK). Color Management Settings are Auto,
Photo/ICM, and Chart/Graph.
dB(A)
Stands for decibel level (a decibel being a unit of measurement for the
intensity of the sound coming from the printer), adjusted for
background noise.
Dither Pattern
Halftoning method recommended for printing a solid area of color for
charts and graphs.
dpi
Dots per inch. A unit of measurement for indicating a printer’s
resolution. Your printer can produce a resolution up to 1440 dpi
(vertical) depending on the printer driver settings and the
application you are using.
Glossary
G-1
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ECP
Extended Capability Port. ECP is a protocol that provides for a high
performance bi-directional communication path between the host
adapter and the peripheral. To take advantage of ECP mode, the parallel
port must be capable of operating in ECP mode, there must be a port
driver that knows how to operate in ECP mode, and the printer or
peripheral must be designed to operate in ECP mode.
EPP
Enhanced Parallel Port. EPP is a protocol that provides for a high
performance parallel port link that is still compatible with the standard
parallel port. Details of this standard protocol are available from the
IEEE 1284 committee.
Error Diffusion
Highest quality of all halftoning methods. Optimal for printing
photographic and graphic images.
Font
A complete set of characters of the same size and style; a particular
implementation of a typeface. For example, 12-point, Courier bold.
Form feed
A printer function that automatically ejects the current page and
advances the printer to the top of the next page.
Gamma
Degree of intensity for a printed color image from the monitor screen
display. The default Gamma Setting for the BJC-5100 is 1.4. The lower
the number, the brighter the printout image.
Grayscale
Representing color in black and white as a result of different intensities
of color. Different colors and intensities of colors appear as different
shades of gray.
Halftoning Method
Technique of creating various colors and shades by using different sizes
of dots and spaces.
G-2
Glossary
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High Speed Error Diffusion
Halftoning method best suited for most printing and the default setting
for the BJC-5100. The High Speed ED setting prints faster than Error
Diffusion with slightly less quality.
Hue
A color in the color spectrum. Examples are red, green, and violet.
ICM
Image Color Management. One of three color management settings
under Windows 98 and Windows 95 operating systems. ICM is a
standard created specifically to enhance photo quality printing.
IEEE
Institute of Electrical and Electronics Engineers.
Ink Cartridge Storage Box
A box for storing a BJ cartridge. A BJ cartridge removed from the printer
must be stored inside this container to prevent the print head of the
cartridge from drying and clogging.
Intensity
The amount of color. More intense or more saturated colors are more
pure. Less intense or less saturated colors are less vivid.
Interface
The connection between two devices that makes it possible for them to
communicate with each other. This printer features a parallel interface,
which makes it compatible with IBM and similar personal computers.
Landscape orientation
Refers to printing across the length of the page (as opposed to portrait
orientation printing across the width of the page). The term landscape is
derived from pictures of the landscape, which are usually horizontal in
format.
LPT1
Parallel port number 1.
Manual feed
A method of feeding paper to the printer one sheet at a time.
Glossary
G-3
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Noise level
See dB(A).
Page orientation
Refers to the direction of print on the page. Printing across the width of
a page is called portrait orientation. Printing across the length of a page
is called landscape orientation.
Parallel interface
An interface that transmits multiple bits simultaneously (usually in one-
®
byte segments). Your printer has a built-in, Centronics -type parallel
interface with bi-directional capability. See also Interface.
Pitch
Refers to the number of characters per inch that can be composed using
a fixed space font.
Platen
Printer component that holds the paper in position during ink transfer.
Point size
Character height is defined in points; one point is 1/72 inch. For
instance, this text is printed using a 10-point font.
Portrait orientation
Refers to printing across the width of the page (letter style). This is the
opposite of landscape orientation, which is printing across the length of
the page.
Print head
The printing mechanism that contains print nozzles and ejects the ink
for printing.
Print head capping
An automatic protection function that prevents the print head unit and
ink cartridges from drying out or becoming clogged with dust.
G-4
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Printable area
The area of a sheet of paper on which a printer can reproduce text or
graphics (the printing area is smaller than the paper). On this printer,
the printing area varies depending on the type of paper being used.
Printer driver
Software that sends printing instructions to a printer. The printer driver
keeps track of the attributes of a printer and the codes the program
must send to access those attributes.
RAM
Random Access Memory. Printer memory that is used for temporary
storage of information you want to print.
Resolution
The density of dots for any given output device. Expressed in terms of
dots per inch (dpi). Low resolution causes font characters and graphics
to have a jagged appearance. Higher resolution means smoother curves
and angles as well as a better match to traditional typeface designs.
Resolution values are represented by horizontal data and vertical data,
for example, 360 × 360 dpi. This printer can produce output with
resolutions up to 1440 × 720 dpi precision with the BC-22e Photo
BJ Cartridge on both plain paper and special media, or with the BC-21e
Color BJ Cartridge on High Resolution or Glossy Photo Paper.
RGB
An acronym for Red, Green, and Blue; the three primary colors used in
the additive process to form a wide spectrum of colors.
Glossary
G-5
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G-6
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Index
I
BIOS settings: 2-17
BJ cartridges: 1-2, 4-3, 4-8, 5-11, A-4
capping: 4-15
A
Accessories: 1-2–3
Acoustic noise level: A-5
Align print heads: 2-7, 4-3–5, 5-2
Application error: 5-7
Assorted Paper Starter Kit: 3-4
Auditing, printer: 2-15
guidelines: 4-8–9
holders: 4-2
maintenance: 4-10–11
replacing: 4-11–15
specifications: A-4
Authorized Service Facility: 1-5
Auto feed guidelines: 3-9
Automatic feed: A-1
standard configuration: 4-8
storage box: 4-10, 4-13, 4-19–21
storing: 4-19–21
Automatically feeding paper: 3-7–8
BJ tanks: 1-2, 4-8, 4-16–19
maintenance: 4-10–11
replacing: 4-16–19
BJC-5100 Series Printer Driver: 2-1–17,
4-3 See also Printer Driver
Black ink only
fast output: 4-8
setting: 2-4
Brilliant White Paper: 1-3, 3-2, 3-6,
A-2
Bubble Jet Paper: 1-3, 2-17, 3-3, 3-6,
A-2
B
Back Print Film: 1-3, 3-3–4, 3-6–7,
3-14–15, A-2
Backlighting device: 3-3
Banner Paper: 1-3, 3-2, 3-5–6, 3-14,
3-20–23, A-2
printing: 3-20–23
Basic problems: 5-2–11
BBS: 1-4, 5-1
BC-21e Color BJ Cartridge: 1-2, 2-4,
4-8–18, A-4
replacing BJ tanks: 4-16–19
BC-22e Photo BJ Cartridge: 1-2, 2-4,
4-8–9, A-4
Bubble Jet print head: 1-2
Bulletin Board Service: 1-4, 5-1
C
BC-23 Enhanced Black BJ Cartridge:
1-2, 4-8–9, 4-11, A-4
BCI-21 Black BJ Tank: 1-2, 4-8, 4-21,
A-4
BCI-21 Color BJ Tank: 1-2, 4-8, 4-21,
A-4
Beeping, printer: 2-6, 5-11
Bidirectional support: 2-12
Canadian Radio Interference
Regulations: FCC-1
Canon
Authorized Service Facility: 1-5
Bulletin Board Service: 1-4, 5-1
Canada: 1-4, FCC-1
Customer Care Center: 1-4–7, 5-1
dealer: 1-2, 1-4
Index
I-1
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Canon (continued)
D
engineers: 1-3 , 4-10
Fax Retrieval System: 1-4, 5-1
help: 1-4, 5-1
Density, print: 3-4, 4-9
Details tab, Windows 98/95: 2-9
Dimensions, printer: A-5
Dither pattern: 2-5
DL envelopes: 3-5, 3-12
Document, printing: 2-2
dpi: 2-5, A-2
Referral Service: 1-2
Specialty Papers: 1-3, 3-1–6,
3-14–23
Capping, BJ cartridges: 4-15
Cartridge holders: 4-12–14
CD ROM drive, problem: 5-3
Chart/graphic setting: 2-5
Choosing, BJ cartridges: 4-8–9
Cleaning
print heads: 2-7, 4-4, 4-6
printer: 4-2–3
Cleaning sheet, High Resolution Paper:
3-16–17
Clearing, paper jams: 5-11–12
CMOS settings: 2-16
Color
output: 4-8–9
settings: 2-5
versus print speed: 2-16–17
Color Management
Draft mode: 2-4, 2-17
E
ECP parallel port: 2-9, 2-17, 5-9
Envelopes: 3-6, A-2
European DL: 3-5, 3-12
printable area: A-3
printing: 3-12–14
U.S. COM10: 3-5, 3-12, A-3
Error conditions, printer: 5-11
Error diffusion: 2-5
Error message, appears: 5-5–7
Error writing to LPT1: 5-5–6
Extension cord: 1-6
External buffer: 5-5, 5-9
setting: 2-5
tab: 2-3, 2-10
Colors
F
do not match: 5-10
Fabric Sheet: 1-3, 3-3, 3-5–6, 3-15,
3-17–19, A-2–3
Fabric size: 3-5
wrong: 5-8
COM10 envelopes: 3-5, 3-12, A-3
Comments, printer driver: 2-8, 2-11
Communication, computer to printer:
2-1
Computer, processor: 2-17
Copyright information: 2-6
Corrective actions, troubleshooting: 2-6
Custom settings: 2-4–5
Customer Care Center: 1-4–7, 5-1
Cut sheet paper: 3-4
Fanning paper: 3-8
Fast black output: 4-8
Fax Retrieval System: 1-4, 5-1
FCC regulations: FCC-1–2
Feed method: 3-5–6
Feeding paper
automatically: 3-7–8
manually: 3-10–11
I-2
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G
I
Gamma setting: 2-5
General Protection Fault: 5-7
General specifications: A-5
General tab
Windows 98/95: 2-8, 4-4
Windows NT: 2-11, 4-4
Glossary: G-1–5
Identifying, printer problem: 5-1–2
IEEE 1284 ECP-compatible: 5-9
Image color matching: 2-5
Ink: 1-2–3, 4-8–21
Ink Cartridge Storage Box: 4-10, 4-13,
4-19–21
Installation, interrupted: 5-3
Instructions, safety: 1-5–7
Interface cable: 3-10, 4-1, A-5
Glossy Photo Cards: 1-3, 3-2, 3-6, 3-15,
A-2
Glossy Photo Paper: 1-3, 3-2, 3-6, 3-15,
4-8, A-2
Graph paper: 3-4
L
Landscape orientation: 2-4
Legal size: 3-5, A-1
Letter size: 3-5, A-1
Lights, flashing: 2-6
Limit mark: 3-9
Limited warranty: 1-3, 4-10, 5-2
Line feed speed: A-2
Loading paper: 3-7–11
LPT1, error: 5-5–6
Graphic mode: 2-5
Greeting Cards: 1-3, 3-3, 3-6, A-2
Guidelines
auto feed: 3-9
BJ cartridges: 4-8–9
paper: 3-4
printer: 4-1–2
specialty paper: 3-14–15
H
M
Halftoning: 2-5
Maintaining
Hard disk: 2-17, 5-7
BJ cartridges and tanks: 4-10–11
printer: 2-7, 4-1–22
Maintenance tab: 2-7, 4-4–7
Manual feed: 2-4, 2-6, 3-10–11, A-1
Margins: A-3
Measurements, page size: 3-5, A-1
Media type: 2-4, 2-17, 3-4, 3-6, 3-19,
5-10
Memory: 2-6, 5-7
Mirror image printing: 3-4
Monitor: 2-5
Monochrome printing: 2-4
Multipart paper: 3-4
Heavier-weight print media: 3-6, 3-10
Help feature: 2-5
High Gloss Photo Film: 1-3, 3-2,
3-6, 3-15, A-2
High mode: 2-4
High print quality: 2-4, 4-8
High quality, fast color output: 4-8
High Resolution Paper: 1-3, 3-3,
3-6, 3-14–17, 4-8, A-2
cleaning sheet: 3-16–17
High speed error diffusion: 2-5
Holder 1/Holder 2: 4-3–4, 4-8, 4-11
Home position: 4-15
Humidity: 3-15, A-5
Index
I-3
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Photo output: 4-8
Photo/ICM setting: 2-5
Photo-realistic printing: 2-4, 3-5, 4-8
Photographs: 4-8
Plain paper: 2-17, 3-1, 3-6–7
Platen: 4-3
N
Nozzle pattern: 4-3–4
O
Online
Port
Help, Windows: 2-4
support: 1-4, 5-1
printer: 2-9, 5-5–6
settings: 2-9, 2-12
Portrait orientation: 2-4
Ports tab: 2-12
Operating environment: A-5
Orientation setting: 2-4
Ownership, printer: 2-14
Power
consumption: A-5
cord: 4-1
P
saving: 2-7, 4-4, 4-7
source: A-5
strip: 4-2
Paper
does not feed: 5-4
fanning: 3-8
surge protector: 4-2
POWER button: 5-11
POWER/ERROR light: 3-10–11, 4-12,
5-5, 5-8, 5-11
feed method: 3-5–6
feeding, problems: 2-6
guidelines: 3-4
handling: 3-1–23, A-1
jams: 5-11–12
loading: 3-7–11
not feeding: 2-6
out: 5-11
settings: 2-4
size: 2-4, 3-5, 3-23, 5-9, A-1
specialty: 1-3, 3-1–6, 3-14–23
thickness: 3-10
Print
density: 3-4, 4-9
job, not printing: 5-9
media: 2-4, 5-8
processor: 2-11
resolution: A-2
setup: 2-2–3
speed: A-2
spool: 5-5
unable: 5-5–8
weight: A-2
Paper guide: 3-8
Paper output tray: 3-7
Paper support: 3-7
Paper type
recommended: A-2
selecting: 3-1–6
Parallel
cable: 3-10, 4-1, 5-5, 5-9, A-5
port, ECP: 2-9, 2-17, 5-9
Pausing, printer: 2-5, 5-10
Permissions, printer: 2-15
width: A-2
Print heads: 4-11
alignment: 2-7, 4-4–5
cleaning: 2-7, 4-4, 4-6, 5-8, 5-10
Print quality: 2-4, 2-17
poor: 2-6
problems: 5-8, 5-10
Printable area
envelopes: A-3
paper: A-3
I-4
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Printed page
curled/warped/wrinkled: 5-10
smeared: 5-10
Printer
Printing
banner paper: 3-20–23
document: 2-2
envelopes: 3-12–14
fabric sheet: 3-17–19
halts: 5-8
method: A-1
nothing: 2-6
auditing: 2-15
availability: 2-13
beeping: 2-6, 5-11
cable, fault: 5-9
cleaning: 4-2–3
options: 2-4–16
problems: 2-6, 5-1–12
resolution: 2-5
specifications: A-1–3
speed versus color: 2-16–17
test print: 2-8, 2-11, 4-3–4
type: 2-4
does not print: 2-6, 5-5–9
guidelines: 4-1–2
lights flashing: 2-6
maintaining: 2-7, 4-1–22
maintenance, printer driver: 2-7,
4-4–7
not turning on: 2-6
ownership: 2-15
pausing: 2-5, 5-10
permissions: 2-15
pooling: 2-12
Printout
faint: 5-8
unsatisfactory: 5-8–10
Problems, basic: 5-2–11
Processor, computer: 2-17
Properties, Windows: 2-2–15
port: 2-9, 2-12
priority: 2-13
R
problem, identifying: 5-1–2
problems: 5-1–12
properties: 2-2–15
servicing: 1-5, 5-11
setup: 2-2–3
RAM: 2-17
Regular printing: 2-4
Replacing
BJ cartridges: 4-9–15
BJ tanks: 4-9, 4-16–19
Resolution: 2-5, A-2
RESUME button: 4-6, 5-11–12
Routine maintenance: 2-7, 4-2
sharing: 2-14
stand: 4-1
transporting: 4-21–22
using with Windows: 2-1–17
Printer driver
cannot install: 5-3
error: 5-6–7
S
help: 2-4
printer maintenance: 4-4–7
settings: 5-10
understanding: 2-1
using: 2-3–16
Windows: 2-3–16
Safety instructions: 1-5–7
Sales receipt: 1-5
Saving power: 2-7, 4-4, 4-7
Scheduling tab: 2-13
Security tab: 2-15
Separator page: 2-8, 2-11
Serial number, printer: 5-1–2
Index
I-5
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Servicing, printer: 1-5, 5-11
Settings tab: 2-4, 3-4, 3-10, 3-14,
3-19, 3-23
Seven-color printing: 4-8
Sharing tab: 2-3, 2-14
Sheet feeder: 3-8, 3-11
capacity: A-1
Size setting, print media: 2-4
Smudge resistant: 3-9
Specialty papers: 1-3, 3-1–6, 3-14–23
guidelines: 3-14–15
Specifications: A-1–5
Speed versus color: 2-16–17
Spilled ink: 4-10–11
Spool settings: 2-9, 2-13
Spooling error: 5-5
Standard
Test
page: 2-8, 2-11
prints: 4-3–4
Text, with spot color: 4-8
Thick paper: 3-4
Timeout settings: 2-9
Transparencies: 1-3, 3-4, 3-6–7,
3-14–15, A-2
Transporting, printer: 4-21–22
Troubleshooting
printer: 5-1–12
tab, Windows: 2-6
T-Shirt Transfers: 1-3, 3-3–4, 3-6, A-2
Type of printing: 2-4
U
Unable to print: 5-5
U.S. Commercial number 10: 3-5,
3-12, A-3
configuration, BJ cartridges: 4-8
mode: 2-4
print quality: 2-4
Starter kit, paper: 3-4
Storage box, BJ cartridges: 4-10, 4-13,
4-19–21
V
Ventilation: 1-6
Version number, printer: 2-6
Storing
BJ cartridges: 4-19–21
environment: A-5
Supplies: 1-2–3
W
Support, Canon: 1-4, 5-1
Switching device: 5-5, 5-9
System
Warranty: 1-3, 4-10, 5-2
Weight, printer: A-5
Windows
BIOS: 2-17
CMOS: 2-17
memory: 2-17
setup: 2-17
98/95 tabs: 2-8–10
NT 4.0 tabs: 2-11–15
printer setup: 2-2
test print: 2-8, 2-11, 4-3–4
using printer: 2-1–17
Windows Printing System (WPS)
driver: 5-6, 5-9
Windows tabs: 2-3–16
specifying options: 2-16
World Wide Web: 1-4–5, 5-1
T
Tabloid paper: 3-5, 3-10, 4-9
Tabs, Windows: 2-4–16
Technical support: 1-4, 5-1
Temperature: 3-15, A-5
I-6
Index
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FCC Regulations
Bubble Jet Printer Model K10902
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
❍ Reorient or relocate the receiving antenna.
❍ Increase the separation between the equipment and receiver.
❍ Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
❍ Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in
Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless
otherwise specified in the manual. If such changes or modifications
should be made, you could be required to stop operation of the
equipment.
Canon Computer Systems, Inc.
2995 Redhill Ave.
Costa Mesa, CA 92626
(800) 423-2366
FCC Regulations
FCC-1
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Canadian Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus as set out in the interference-causing
equipment standard entitled “Digital Apparatus,” ICES-003 of the
Industry Canada.
Cet appareil numérique respecte les limites de bruits radio électriques
applicables aux appareils numériques de Classe B prescrites dans la
norme sur le matériel brouilleur: “Appareils Numériques,” NMB-003
édictée par l’Industrie Canada.
FCC-2
FCC Regulations
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