Canon Printer BJC 5100 User Manual

BJC-5100  
USER  
MANUAL  
Canon  
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Using Your Documentation  
The following documentation is supplied with the Canon BJC-5100  
Series Color Bubble Jet™ Printer to help you efficiently use your new  
printer.  
Quick Start Guide  
This booklet describes the steps you follow to unpack and set up your  
printer and install the BJC-5100 Series Printer Driver for Windows®.  
You can follow the steps illustrated in the booklet to start printing in  
minutes. It also includes quick reference information to help you use  
the printer on a daily basis.  
Users Manual  
This manual offers detailed information on how to operate your printer.  
It includes printing operations, maintenance, troubleshooting, and  
specifications. Read this manual to master basic operations and when  
you need to know the specifications of the printer.  
Conventions  
This Users Manual uses the following conventions to alert you to  
information that will help you operate the printer correctly and safely.  
Notes provide advice or suggestions regarding the use of the printer.  
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Cautions alert you to operations that could cause damage to your  
hardware or software, or cause injury to yourself.  
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Distinctive typefaces identify the printer buttons you press, the lights on  
the operator panel, and any commands you enter at your computer.  
The buttons you press appear in this typeface: POWER button.  
The lights on your printer appear in this typeface: POWER/ERROR  
light.  
When you type something on your computer, it appears in this  
typeface: DIR/P.  
When you press a Windows button, it appears in bold: Click OK.  
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Contents  
1 Introduction ...................................................................................................... 1-1  
Supplies and Accessories .................................................................................... 1-2  
BJ Cartridges and BJ Tanks ......................................................................... 1-2  
Canon Specialty Papers ............................................................................... 1-3  
Canon Customer Care Center ........................................................................... 1-4  
Servicing the Printer .................................................................................... 1-5  
Important Safety Instructions ........................................................................... 1-5  
2 Using the Printer With Windows 98, Windows 95, and  
Windows NT 4.0 ........................................................................................ 2-1  
Understanding the Printer Driver ..................................................................... 2-1  
Printing a Document ......................................................................................... 2-2  
Using the Printer Driver in Windows ............................................................... 2-3  
The Settings Tab .......................................................................................... 2-4  
The Troubleshooting Tab ............................................................................ 2-6  
The Maintenance Tab .................................................................................. 2-7  
The Windows 98 and Windows 95 Tabs .................................................... 2-8  
The Windows NT 4.0 Tabs .......................................................................... 2-11  
Specifying Your Printing Options on the Windows Tabs ......................... 2-16  
Printing Speed Versus Color ............................................................................. 2-16  
Ways to Improve Print Speed in Windows ................................................ 2-17  
3 Paper Handling ................................................................................................. 3-1  
Selecting Paper Types ......................................................................................... 3-1  
Paper Guidelines .......................................................................................... 3-4  
Paper Sizes .................................................................................................... 3-5  
Media Types ................................................................................................. 3-6  
Loading Paper .................................................................................................... 3-7  
Automatically Feeding Paper ...................................................................... 3-7  
Auto Feed Guidelines .................................................................................. 3-9  
Manually Feeding Paper .............................................................................. 3-10  
Printing on Envelopes ........................................................................................ 3-12  
Using Canons Specialty Papers ......................................................................... 3-14  
Specialty Paper Guidelines .......................................................................... 3-14  
Canons High Resolution Paper .................................................................. 3-16  
Fabric Sheet .................................................................................................. 3-17  
Printing on Banner Paper ........................................................................... 3-20  
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4 Maintaining the Printer ................................................................................ 4-1  
Printer Guidelines .............................................................................................. 4-1  
Cleaning the Printer ........................................................................................... 4-2  
Printing a Test Print ........................................................................................... 4-3  
Performing Printer Maintenance Through the Printer Driver ....................... 4-4  
Aligning the Print Heads ............................................................................. 4-5  
Cleaning the Print Heads ............................................................................ 4-6  
Saving Power ................................................................................................ 4-7  
BJ Cartridge Guidelines ..................................................................................... 4-8  
Choosing Which BJ Cartridges to Use ....................................................... 4-8  
Replacing BJ Cartridges and BJ Tanks .............................................................. 4-9  
BJ Cartridge and BJ Tank Maintenance ..................................................... 4-10  
Replacing a BJ Cartridge ............................................................................. 4-11  
Replacing a BJ Tank in the BC-21e Color BJ Cartridge ............................ 4-16  
Storing a BJ Cartridge ........................................................................................ 4-19  
Transporting the Printer .................................................................................... 4-21  
5 Troubleshooting ............................................................................................... 5-1  
Identifying Your Printer Problem ..................................................................... 5-1  
Basic Problems ................................................................................................... 5-2  
Cannot Install the Printer Driver ............................................................... 5-3  
Paper Does Not Feed From Sheet Feeder ................................................... 5-4  
An Error Message Appears .......................................................................... 5-5  
Printing Halts ............................................................................................... 5-8  
Printout Is Unsatisfactory ........................................................................... 5-8  
Error Conditions ......................................................................................... 5-12  
Clearing Paper Jams ........................................................................................... 5-12  
Appendix A Specifications ............................................................................... A-1  
Printing Specifications ....................................................................................... A-1  
BJ Cartridges ...................................................................................................... A-4  
General ............................................................................................................... A-5  
Glossary .................................................................................................................... G-1  
Index .......................................................................................................................... I-1  
FCC Regulations ...................................................................................................... FCC-1  
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1
Introduction  
Congratulations on your purchase of the Canon BJC-5100 Series Color  
Bubble Jet™ Printer. We appreciate you choosing this printer to meet  
your printing needs.  
The BJC-5100 Series printers, with Canons dual print head system,  
offer excellent print quality and fast print speed using both color and  
black inks. We are certain you will be satisfied with this advanced  
Bubble Jet technology.  
This chapter:  
Lists the supplies and accessories you can purchase for the printer  
Describes Canons customer support services  
Provides important safety instructions  
Chapter 1  
Introduction 1-1  
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Supplies and Accessories  
Your BJC-5100 Series printer supports excellent and unique print media  
options that will allow you to produce dazzling, professional, and fun  
presentations. All of these print media are specially designed and  
manufactured to work with your Canon color printer so you can  
produce the finest output possible.  
Canon has an extensive dealer network equipped to offer you supplies  
as you need them. To find a dealer near you, call the Canon Referral  
Service at 1-800-848-4123.  
If supplies are not available from your local dealer, you can order  
directly from Canon by calling 1-800-385-2155.  
BJ Cartridges and BJ Tanks  
You can use the following BJ cartridges with the BJC-5100 Series  
printers:  
®
BC-21e Color BJ Cartridge (included)  
BC-22e Photo BJ Cartridge (optional)  
BC-23 Enhanced Black BJ Cartridge (included)  
You can purchase the following BJ tanks for use in the BC-21e Color  
BJ Cartridge:  
BCI-21 Color BJ Tank for the BC-21e Color BJ Cartridge  
BCI-21 Black BJ Tank for the BC-21e Color BJ Cartridge  
BJ cartridges contain the Bubble Jet print head and BJ tank, while  
BJ tanks contain ink only.  
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1-2 Introduction  
Chapter 1  
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Canon has more engineers dedicated to creating quality ink for providing  
the best results for output from Bubble Jet printers than any other  
organization. Canon does not prohibit the use of third-party inks, and  
the use of third-party inks does not invalidate the products limited  
warranty. However, Canon cannot guarantee the quality or performance  
of your printer when you are using inks from other suppliers.  
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Canons limited warranty does not cover damage caused to Canons  
Bubble Jet products that is attributable to the use of third-party parts or  
supplies, including inks. The limited warranty remains in effect for its  
life once that particular damage has been properly repaired.  
For optimum printing results, Canon recommends that you use Canon  
BJ cartridges.  
Canon Specialty Papers  
Canon manufactures numerous specialty papers, including:  
High Gloss Photo Film  
Glossy Photo Paper  
Glossy Photo Cards  
Banner Paper  
Brilliant White Paper  
High Resolution Paper  
T-Shirt Transfers  
Greeting Cards  
Bubble Jet Paper (water resistant)  
Fabric Sheet  
Back Print Film  
Transparencies  
See Chapter 3, Paper Handling, for details on Canons Specialty Papers.  
Chapter 1  
Introduction 1-3  
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Canon Customer Care Center  
Canon Computer Systems, Inc. offers a full range of customer technical  
support* options including:  
24-hour, 7-day-a-week, toll-free automated support for  
troubleshooting issues on most current products (1-800-423-2366)  
Speak to a technician free of service charge (currently Monday–  
Friday, 8:00 a.m.–10:00 p.m. and Saturday 12:00 p.m.–6:00 p.m.  
EST, excluding holidays) for products still under warranty**  
(1-757-413-2848)  
Speak to a technician (currently $24.99) during holidays and  
days/hours not listed above regarding urgent product questions or  
for products no longer under warranty (1-800-423-2366)  
Or for a charge of $2.50 per minute, to a maximum of $25.00 per  
call (1-900-246-1200)  
To find out about all Canon products and accessories, to download  
the latest drivers, and to explore all your technical support options  
including e-mail support, visit the Canon Computer Systems, Inc.  
Web site (www.ccsi.canon.com)  
24-hour, toll-free Fax Retrieval System (1-800-526-4345)  
To download the latest printer driver using your modem, 24-hour  
Bulletin Board Service (1-757-420-2000)  
Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121).  
In other countries, please contact your Canon dealer.  
*Support program specifics subject to change without notice.  
**Refer to individual product information for warranty details.  
See Chapter 5, Troubleshooting, before contacting Canon to make sure  
you have the necessary information available.  
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1-4 Introduction  
Chapter 1  
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Servicing the Printer  
The Canon BJC-5100 Series Color Bubble Jet Printer is designed with  
the latest technology to provide trouble-free operation. The Warranty  
Card that comes with the printer describes Canons limited warranty for  
your Bubble Jet printer. Be sure to read the warranty information to find  
out about the different service options available to you.  
Save your sales receipt for proof of purchase. In the event that your  
printer needs service, you will need your proof of purchase to obtain  
warranty service.  
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If you feel your BJC-5100 Series Color Bubble Jet Printer needs  
servicing, contact Canon on the World Wide Web to locate the Canon  
Authorized Service Facility nearest you. If you do not have access to the  
Web, you can call Canon (see page 1-4).  
Important Safety Instructions  
Read these safety instructions and refer to them later if you have any  
questions.  
Except as explained in this manual, do not attempt to service the  
BJC-5100 Series printer yourself. Opening and removing certain  
covers may expose you to dangerous voltage points or other risks.  
Refer all servicing to a Canon Authorized Service Facility. Visit Canons  
Web site or call the Customer Care Center for details (see page 1-4).  
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Follow all warnings and instructions marked on the printer.  
Place the printer on a sturdy level surface. Do not place it on an  
unstable cart, stand, or table. If the printer falls, it could be seriously  
damaged.  
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Introduction 1-5  
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Do not use the printer near water. If you spill liquid on or into the  
printer, unplug it immediately and call the Customer Care Center  
(see page 1-4).  
Slots and openings in the printer and on the back or bottom are  
provided for ventilation. To ensure reliable operation of the printer  
and to protect it from overheating, do not block or cover these  
openings. Do not block the openings by placing the printer on a bed,  
sofa, rug, or other similar surface. Do not place the printer near a  
radiator or heat register, nor in a closet or built-in cabinet unless  
proper ventilation is provided.  
Operate the printer only from the type of power source indicated on  
the printers label. If you are unsure of the type of power available,  
consult your dealer or local power company.  
Set up the printer near the electrical outlet you plan to use. Make  
sure the outlet is easily accessible.  
If you use an extension cord with the printer, make sure that the  
total of the ampere ratings on the products plugged into the  
extension cord does not exceed the extension cord ampere rating.  
Also, make sure that the total of all products plugged into the wall  
outlet does not exceed 15 amperes.  
To avoid injury, do not allow children access to the interior of the  
printer and do not allow them to touch any electrical contacts or  
gears that are exposed.  
Do not allow anything to rest on the power cord, and do not locate  
the printer where the cord will be walked on. Make sure the power  
cord is not knotted or kinked.  
Do not push objects of any kind into the slots or openings on the  
printer. This could result in a fire or electric shock.  
Do not allow small objects (such as pins, paper clips, or staples) to  
fall into the printer. If something does fall into it that you cannot  
remove, unplug the printer immediately and call the Customer Care  
Center (see page 1-4).  
1-6 Introduction  
Chapter 1  
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Unplug the printer from the wall outlet and call the Customer Care  
Center (see page 1-4) if any of the following conditions exist:  
The power cord or plug is damaged or frayed.  
Liquid is spilled into the printer, or if the printer is exposed to  
rain or water.  
Smoke, unusual noises, or odors come from the printer.  
The printer has been dropped or the enclosure has been  
damaged.  
The printer does not operate normally when you have followed  
the operating instructions. Adjust only those controls that are  
covered by the operating instructions in the Quick Start Guide  
and this Users Manual. Improper adjustment of other controls  
may result in damage and may require extensive work by a  
qualified technician to restore the product to normal operation.  
Chapter 1  
Introduction 1-7  
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1-8 Introduction  
Chapter 1  
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Using the Printer With Windows® 98,  
Windows 95, and Windows NT 4.0  
2
You can use the BJC-5100 Series printer with all your Windows 98,  
Windows 95, and Windows NT 4.0 software applications.  
This chapter describes how to use the printer with your Windows  
applications. It includes:  
Understanding the printer driver  
Printing a document  
Using the printer driver in Windows  
Printing speed versus color  
Before using your printer for the first time, you must perform print head  
alignment to obtain optimum print quality. See page 4-5 for details.  
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Understanding the Printer Driver  
Before you can use any type of printer with your computer, you must  
install software that allows the printer and computer to communicate;  
this software is called a printer driver. The printer driver tells the  
computer what kind of a printer you are using. The printer driver also  
controls the various settings, such as print quality and paper type. You  
define these settings within the printer driver, and the printer driver then  
communicates the settings to both the computer and the printer.  
You must install the BJC-5100 Series Printer Driver for Windows before  
you can use the printer with your computer. See your Quick Start Guide  
for instructions.  
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Chapter 2  
Using the Printer With Windows 2-1  
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Printing a Document  
This procedure describes the general steps required for printing from  
various Windows applications. The exact steps for printing a document  
may vary depending on the application program you are using. Refer  
to your software applications documentation for the exact printing  
procedure.  
Start your  
application.  
Start the program you are using to create the document,  
and open the document you want to print.  
Make sure  
the Canon  
BJC-5100 is  
selected as  
your default  
printer.  
Choose Print or Print Setup from the File menu. You will  
see a screen similar to this:  
Click on the Properties button if you want to make any  
adjustments as appropriate for printing your document.  
(See Printer Setup Within Windows for details.)  
After making any necessary changes to the printing  
options, click OK to start the print job.  
2-2 Using the Printer With Windows  
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Using the Printer Driver in Windows  
You use the printer driver to define the type of printing you plan to do.  
The default settings may be adequate for most of your printing  
operations, but you will want to change these settings for any special  
color printing or when you use media other than plain paper.  
To view or change your printer settings, you must open the printer  
Properties dialog box.  
You can open the Canon BJC-5100 Properties dialog box in one of the  
following ways:  
From within any Windows application, you can select the Print or  
Print Setup command.  
From the Printers folder, you can select the printer and then select  
the Properties command from the File menu.  
From the Printers folder, you can select the printer, click the right  
mouse button, and then select Properties from the drop down list.  
The Canon BJC-5100 Properties dialog box contains tabs on which the  
printing options are displayed. The tabs you see depend on your  
operating system and on how you open the Properties dialog box. If you  
are using Windows 98 or Windows 95 and you open the Properties  
dialog box from the Printers folder, you see these tabs: General, Details,  
Settings, Troubleshooting, and Maintenance. You may also see a Sharing  
tab if your printer is being shared by a Network. In addition, if you are  
using Windows 98, you will see a Color Management tab.  
If you are using Windows NT 4.0 and you open the Properties dialog  
box from the Printers folder, you see these tabs: General, Ports,  
Scheduling, Sharing, Security, Troubleshooting, and Maintenance.  
If you open the Properties dialog box from a Windows application, you  
see these tabs: Settings, Troubleshooting, and Maintenance. (The settings  
on these tabs are the same for Windows 98, Windows 95, and Windows  
NT 4.0.)  
Chapter 2  
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For detailed information on any of the printing options, you can use the  
Windows on-line Help in the following ways:  
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Use the right mouse button to click an item on the screen; then  
click the Whats This? command.  
Click ? and then click an item.  
Press  
.
F1  
The Settings Tab  
On this tab, you specify the type of printing you are doing and select  
print quality and paper type. (The printing options on this tab are the  
same for Windows 98, Windows 95, and Windows NT 4.0.)  
SPECIFY TYPE OF PRINTING  
SPECIFY PRINT  
QUALITY  
• REGULAR IS FOR MOST OF YOUR PRINTING NEEDS  
• PHOTO-REALISTIC IS FOR PHOTOGRAPHS OR  
OTHER HIGH RESOLUTION DOCUMENTS;  
PRINTING WILL BE SLOWER  
(PHOTO-REALISTIC REQUIRES USE OF BC-21e  
AND BC-22e CARTRIDGE COMBINATIONS)  
• DRAFT IS FOR  
FAST PRINTING  
• STANDARD IS  
FOR NORMAL  
PRINTING  
• HIGH IS BEST  
QUALITY BUT  
SLOWEST SPEED  
CLICK TO SPECIFY  
CUSTOM SETTINGS  
(SEE NEXT SECTION  
FOR DETAILS)  
USES BLACK  
INK ONLY  
(EVEN IF A  
COLOR  
SPECIFY PRINT  
MEDIA  
CARTRIDGE IS  
INSTALLED);  
IMAGE IS  
CONVERTED  
TO GRAYSCALE  
SPECIFY SIZE  
OF PRINT MEDIA  
SPECIFY  
SPECIFY  
MANUAL FEED  
ORIENTATION  
• PORTRAIT  
• LANDSCAPE  
2-4 Using the Printer With Windows  
Chapter 2  
BJC-5100/V000/02-99  
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Custom Settings  
If you click the Customize button on the Settings tab, you see another  
dialog box, called Custom Settings, on which you can specify additional  
color settings. The settings available on the Custom Setting dialog box  
depend on the options you select on the Settings tab.  
SELECT YOUR  
PRINTING  
RESOLUTION  
USE THIS HELP FEATURE  
TO SEE A DESCRIPTION  
OF EACH OPTION AND  
THE AVAILABLE  
SETTINGS  
SELECT THE  
HALFTONING METHOD  
TO USE FOR PRINTING  
DIFFERENT SIZES OF  
DOTS AND SPACES:  
HIGH SPEED ERROR  
DIFFUSION  
ERROR DIFFUSION  
DITHER PATTERN  
SELECT HOW YOU WANT  
THE PRINTED COLORS  
TO LOOK:  
AUTO—DRIVER  
SELECTS BEST  
SETTINGS FOR TEXT  
AND GRAPHICS  
PHOTO/ICM—IMAGE  
COLOR MATCHING  
(AVAILABLE IN  
WINDOWS 98 AND  
WINDOWS 95 ONLY)  
CHART/GRAPHIC  
ENABLE TO PAUSE PRINTER  
BETWEEN PRINTS  
ADJUSTS COLOR INTENSITY TO  
COMPENSATE FOR DIFFERENCES  
BETWEEN YOUR MONITOR AND  
PRINTED OUTPUT  
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The Troubleshooting Tab  
The selections on this tab help you analyze common printing problems  
and recommend corrective actions. This tab also includes the About  
button, which displays version and copyright information about the  
device.  
CLICK ON ANY OF THESE  
PROBLEMS TO SEE  
INFORMATION REGARDING  
THE CAUSE AND POSSIBLE  
SOLUTIONS; BE SURE TO  
CLICK ON THE BOX  
DISPLAYS VERSION  
NUMBER AND COPYRIGHT  
INFORMATION  
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The Maintenance Tab  
The selections on this tab allows you to perform routine Maintenance  
tasks to keep your printer operating at optimum efficiency.  
CLICK ON THIS BOX TO  
ALIGN THE PRINT HEADS  
CLICK ON THIS BOX TO  
CLEAN THE PRINT HEADS  
CLICK ON THIS BOX TO  
AUTOMATICALLY TURN  
OFF THE PRINTER IF IT IS  
IDLE FOR A SPECIFIED  
PERIOD OF TIME  
(WINDOWS 98 AND  
WINDOWS 95 ONLY)  
See the information starting on page 4-4 for complete details on  
using these procedures.  
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Using the Printer With Windows 2-7  
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The Windows 98 and Windows 95 Tabs  
You see the tabs described here when you open the Canon BJC-5100  
Properties dialog box from the Printers folder. You also see the Settings,  
Troubleshooting, and Maintenance tabs described previously.  
Be sure to use the help features described on page 2-4 to learn about the  
settings on these tabs.  
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The General Tab  
This tab allows you to add comments regarding the printer driver  
and print a test page or a separator page. (You see this tab when  
you open the Properties dialog box from the Printers folder, not  
from within a Windows application.)  
ADD COMMENTS  
HERE  
PRINT A  
SEPARATOR  
PAGE  
PRINT A  
TEST PAGE  
2-8 Using the Printer With Windows  
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The Details Tab  
This tab allows you to specify printer port settings, spool settings, and  
time-out settings. (You see this tab when you open the Properties dialog  
box from the Printers folder, not from within a Windows application.)  
CHOOSE THE  
PRINTER’S  
PORT  
SPECIFY THE  
PRINTER  
DRIVER  
SPECIFY  
TIMEOUT  
SETTINGS  
SPECIFY  
SPOOL  
SETTINGS  
SPECIFY PORT  
SETTINGS  
This must be set to ECP Printer Port to obtain the  
optimum performance from your printer. See your  
Quick Start Guide for details.  
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Chapter 2  
Using the Printer With Windows 2-9  
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The Color Management Tab  
This tab allows you to add and remove profile associations for your  
printer. (You see this tab when you open the Properties dialog box from  
the Printers folder, not from within a Windows application.)  
PROFILES  
You see this tab in Windows 98 only.  
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2-10 Using the Printer With Windows  
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The Windows NT 4.0 Tabs  
You see the tabs described here when you open the Canon BJC-5100  
Properties dialog box from the Printers folder. You also see the  
Troubleshooting and Maintenance tabs described previously.  
Be sure to use the help features described on page 2-4 to learn about the  
functions on these tabs.  
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The General Tab  
This tab allows you to add comments regarding the printer driver and  
specify the location of the printer. You can specify a different printer  
driver or print processor. You can select to print a separator page at the  
beginning of each document, and you can print the Windows test page.  
(You see this tab when you open the Properties dialog abox from the  
Printers folder, not from within a Windows application.)  
ADD COMMENTS  
HERE  
DESCRIBE PRINTER’S  
LOCATION  
SPECIFY DIFFERENT  
DRIVER  
PRINT THE WINDOWS  
TEST PAGE  
PRINT A  
SEPARATOR  
PAGE  
CHANGE  
THE PRINT  
PROCESSOR  
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The Ports Tab  
This tab allows you to select the port to which you want to print  
documents. You can also enable or disable bidirectional support and  
printer pooling. (You see this tab when you open the Properties dialog  
box from the Printers folder, not from within a Windows applications.)  
CHOOSE THE  
PRINTER’S PORT  
CHANGE PORT SETTINGS  
CHECK ENABLES FEATURE;  
NO CHECK DISABLES  
FEATURE  
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The Scheduling Tab  
This tab allows you to specify the scheduling features of your printer.  
(You see this tab when you open the Properties dialog box from the  
Printers folder, not from within a Windows applications.)  
SPECIFY AVAILABILITY OF  
PRINTER  
SPECIFY PRINTER’S PRIORITY  
ENABLE SPOOLING AND SPECIFY  
SPOOLING SETTINGS  
ENABLE TO PRINT DIRECTLY TO  
PRINTER (NO SPOOLING)  
SPECIFY SPOOLING SETTINGS  
Chapter 2  
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The Sharing Tab  
This tab allows you to make your printer available to network users.  
(You see this tab when you open the Properties dialog box from the  
Printers folder, not from within a Windows applications.)  
SPECIFY WHETHER OR  
NOT PRINTER IS SHARED  
ON A NETWORK  
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The Security Tab  
This tab allows you to specify security features for your printer. (You see  
this tab when you open the Properties dialog box from the Printers  
folder, not from within a Windows applications.)  
CLICK TO VIEW OR  
SET PERMISSIONS  
FOR PRINTER  
CLICK TO VIEW OR  
SET AUDITING FOR  
PRINTER  
CLICK TO VIEW OR  
TAKE OWNERSHIP  
OF PRINTER  
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Specifying Your Printing Options  
on the Windows Tabs  
Be sure to use your on-line help to find out about the settings available  
for each printing option.  
To move between the Windows tabs, click on any of the tabs.  
To save the settings and exit, click the OK button.  
To cancel your setting selections on a tab, click the Cancel button.  
To save your settings without exiting, click the Apply button.  
To access helpful information about the printer and the printer  
driver, click on the Help button.  
To find out about a setting, click the question mark ? in the upper  
right corner. Move the larger question mark to the setting you are  
interested in and click again.  
Printing Speed Versus Color  
The BJC-5100 Series Printer Driver for Windows can interpret and  
translate the full spectrum of colors, up to 16.7 million colors. When  
printing in color, there is a significant increase in the amount of  
information that the driver has to interpret and translate. When printing  
with black ink only, the driver has only one color to interpret.  
By decreasing the amount of colors that the printer driver has to  
interpret, you can significantly decrease the time needed to translate  
the information. This will speed up the overall printing process.  
2-16 Using the Printer With Windows  
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Ways to Improve Print Speed in Windows  
To improve printing speed, you can try the following:  
Set the parallel port to ECP  
To achieve the optimum performance from your printer, the parallel  
port must be set to ECP. If the port is not set to ECP, you must  
change your system setup (also called System BIOS or CMOS  
settings). See your computer documentation for details on how to  
configure your parallel port.  
Release system memory (RAM)  
Use only one software program at a time and unload any screen  
saving utilities or programs stored in Windows background; this  
releases more memory for Windows processing.  
Select Plain Paper or Bubble Jet Paper as the Media type  
The print head will make one or two passes for each printed line.  
Select Draft as the Print Quality  
The Draft setting is four times faster than the High setting.  
Check your hard disk space  
Make sure you have plenty of hard disk space available. As your hard  
disk fills up, your computer becomes slower.  
Add RAM to your computer  
The computer will be able to process your documents faster.  
Use a computer with a faster processor  
The computer will be able to process your documents faster.  
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2-18 Using the Printer With Windows  
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Paper Handling  
3
This chapter describes how to use the printer for all your printing  
operations. It includes:  
Selecting paper  
Summary of printer settings for various print media  
Loading paper  
Printing on envelopes  
Using Canon Specialty Papers  
To ensure the best performance of your printer, youll want to select the  
best paper and load it correctly. You can stack paper in the sheet feeder  
to load it automatically, or you can manually feed one sheet at a time  
from the back of the printer.  
Selecting Paper Types  
One of the most important things you can do to assure the best possible  
performance of your Bubble Jet printer is to select the correct paper.  
Your printer produces letter quality print on most plain bond papers,  
including cotton bond and photocopying papers; it does not require  
special ink jet papers. However, the print quality varies with different  
paper types. Be sure to test a type of paper before you purchase a large  
quantity.  
Plain Paper  
You can use regular copier paper, cotton bond papers, and typical  
letterhead. Always use paper without curls, folds, staples, or damaged  
edges. Copier paper has a preferred side for printing. Look at the label  
on the package to see which side to print on.  
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High Gloss Photo Film  
The Canon High Gloss Photo Film features a bright white finish that  
lends striking visual power to charts, graphs, and photographic images.  
Use this film to make your presentation materials and graphics look  
professional. When printing on this film, use the BC-21e Color  
BJ Cartridge and BC-22e Photo BJ Cartridge combinations. This film  
comes in both letter and tabloid size.  
Glossy Photo Paper  
Canon Glossy Photo Paper is a high gloss, thicker paper that produces  
the look and feel of a photograph. Use this paper with the BC-21e Color  
BJ Cartridge and BC-22e Photo BJ Cartridge combinations to produce  
top-quality photo-realistic prints from your printer. This paper comes in  
both letter and tabloid size.  
Glossy Photo Cards  
Use Canons Glossy Photo Card media when printing a 4" × 6" image.  
These cards are the same stock as Canons Glossy Photo Paper and have  
perforations around the printable area. You can print beyond the  
perforation and then tear off the margins; this allows you to fill the  
entire card with an image or color. In the printer driver, select Glossy  
Photo Cards for the Media setting. Be sure to read the instructions that  
come with the Glossy Photo Cards.  
Banner Paper  
Canons Banner Paper is specifically designed for printing one  
continuous sheet in a banner format. The connected sheets are divided  
by a perforation. You can print from two to six sheets at one time. (In  
your printer driver, select Plain Paper for Media and Letter Banner for  
Size when you load this paper.)  
Brilliant White Paper  
Canons unique paper formulation gives you a bright white printing  
surface that produces incredibly brilliant colors and dark, crisp black  
text. This paper works great for proposals, color presentations, color  
charts/graphs, flyers, and newsletters. You can print on both sides of  
the sheet. (In your printer driver, select Plain Paper for Media when  
you load this paper.)  
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High Resolution Paper  
The Canon High Resolution Paper is designed to produce photo-realistic  
quality output with sharp and vivid graphics. For best results, use the  
BC-21e Color BJ Cartridge and BC-22e Photo BJ Cartridge combinations  
to produce images comparable to your favorite photographs. This paper  
comes in both letter and tabloid size.  
T-Shirt Transfers  
Use Canons popular T-Shirt Transfers to create and personalize T-shirts,  
sweatshirts, aprons, tablecloths, napkins, tote bags, and anything else your  
imagination allows! Use on any cotton or cotton/poly blend fabric. Your  
image is printed in mirror image (when you select T-Shirt Transfer for  
Media in the printer driver) so when you iron it onto the T-shirt, the  
image is viewed correctly.  
Greeting Cards  
Get the most out of your Canon Creative or other card making  
software with Canon Greeting Cards. You can create cards, invitations,  
announcements, and more. The cards come in regular size and half-fold.  
Bubble Jet Paper (water resistant)  
The Canon Bubble Jet Paper has been developed for high quality  
printing with minimal or no smearing or running when in contact with  
water or damp surfaces, making it a good choice for damp or rainy  
environments. The paper is specially coated and printable on both sides.  
(In your printer driver, select Bubble Jet paper for Media when you load  
this paper.) This paper comes in both letter and tabloid size.  
Fabric Sheets  
Use Fabric Sheet for Canon Bubble Jet printers to print banners,  
pillow covers, scarves, flags, and other textile items. Use these sheets  
for appliqués and other craft and sewing projects. Fabric sheets are  
9.5 × 14 inches.  
Back Print Film  
Canon Back Print Film has been specially developed for Canon Color  
Bubble Jet printers. The film is designed to deliver brilliant, high-  
intensity color images suitable for business presentations, design work,  
or professional reports. Back print film is printed on the back (matte or  
nonglossy) side of the film in mirror image and then viewed from the  
front (glossy) side using a backlighting device. For more details, ask a  
Canon Authorized Dealer for information or refer to the manual  
supplied with the film. This film comes in both letter and tabloid size.  
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Transparencies  
Transparencies from Canon are recommended. These transparencies  
produce excellent contrast, sharpness, and color.  
Assorted Paper Starter Kit  
If you would like to try some of the papers described above, look for  
Canons Starter Kit. It contains an assortment of paper types.  
Be sure to select the appropriate Media type (on the Settings tab) in  
the BJC-5100 Series Printer Driver.  
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If you are printing in an application outside Windows, your software  
application or printer driver must support mirror image printing in  
order to use Back Print Film or T-Shirt Transfers.  
Paper Guidelines  
When selecting or loading paper, please remember the following:  
Attempting to print on damp, curled, wrinkled, or torn paper can  
cause paper jams and poor print quality.  
Use cut sheet paper only. You cannot use multipart paper.  
When using graph paper, the lines may not match because the  
1/6-inch line spacing of the printer is slightly less than that of  
graph paper.  
If the print density of your page is very high, light paper stock may  
curl slightly due to the large amount of ink. If you need to print  
dense graphics, try printing on heavier stock.  
Do not use thicker paper than meets the specifications for this  
printer. (See Appendix A, Specifications, for details.) Printing with a  
paper that is thick enough to come in contact with the print head  
nozzles may damage the BJ cartridges.  
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Paper Sizes  
The BJC-5100 Series printer supports these page sizes:  
Paper Size  
Measurements  
Feed Method  
Letter  
Legal  
A4  
8.5 in × 11 in  
Auto  
8.5 in × 14 in  
Auto  
210 mm × 297 mm  
297 mm × 420 mm  
148 mm × 210 mm  
257 mm x 364 mm  
Auto  
A3  
Manual  
Auto  
A5  
B4  
Manual  
B5  
182 mm × 257 mm  
11 in × 17 in  
Auto  
Tabloid  
Manual  
Auto  
DL Envelope (European)  
220 mm × 110 mm  
#10 Envelope  
(U.S. Commercial)  
9.5 in × 4.125 in  
4 in × 6 in  
Auto  
Canon envelope  
Letter Banner  
Auto  
8.5 in × 11 in  
Manual  
(each sheet)  
A4 Banner  
Fabric Size  
210 mm × 297 mm  
Manual  
Auto  
(each sheet)  
9.488 in × 14.015 in  
When you select Tabloid for paper size, the printer driver automatically  
selects manual feed.  
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Media Types  
The BJC-5100 Series printer supports these media types:  
Paper Feed  
Method  
Media  
Limit (Sheets)  
Plain Paper  
Auto  
Approx. 130  
(0.4" stack)  
High Gloss Photo Film  
Glossy Photo Paper  
Manual  
Auto  
1
10 (with Loading Support  
Sheet)  
Glossy Photo Cards  
Banner Paper  
Auto  
10  
Manual  
Auto  
1 (2 to 6 sheets)  
Brilliant White Paper  
Approx. 130  
(0.4" stack)  
High Resolution Paper  
Auto  
Approx. 100  
(0.4" stack)  
T-Shirt Transfers  
Greeting Cards  
Bubble Jet Paper  
Auto  
1
1
Manual  
Auto  
Approx. 130  
(0.4" stack)  
Fabric Sheet  
Auto  
1
Back Print Film  
Transparencies  
Auto  
10  
30  
1
Auto  
Other heavier-weight  
print media  
Manual  
Envelopes  
Single  
Auto  
Auto  
1
15  
Stack  
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Loading Paper  
You can stack paper in the sheet feeder to load it automatically, or you  
can manually feed one sheet at a time through the manual feed slot on  
the back of the printer.  
You can place approximately 130 sheets of plain paper (20 lb or  
64 g/m2) in the sheet feeder at a time.  
You can stack approximately 30 sheets of transparency film or 10 sheets  
of back print film in the sheet feeder. However, these special media may  
not advance correctly under unusual environmental conditions (such as  
extreme temperatures or humidity). If you have trouble with special  
papers becoming skewed or feeding multiple sheets, do not stack them  
in the sheet feeder. Manually feed them one sheet at a time from either  
the sheet feeder or the manual feed slot.  
Automatically Feeding Paper  
Pull the paper  
support up  
until it stops.  
Pull out the  
paper output  
tray and its  
extension.  
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Fan the paper.  
For best results, fan the paper before loading it.  
Always fan a stack of paper along the edge that will feed  
into the printer first.  
Slide the stack of  
paper into the  
sheet feeder  
Align the edge of the paper with the right edge of the  
sheet feeder and secure the stack with the paper guide.  
Do not stack paper beyond the limit mark on the right  
until it stops.  
side of the printer.  
Start your  
print operation.  
Make sure the printer is turned on.  
3-8 Paper Handling  
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Auto Feed Guidelines  
When automatically feeding stacks of paper, follow these guidelines:  
Do not open the front cover while printing.  
Do not leave paper stacked in the printer for long periods of time;  
longer sheets of paper may become bent or curled over time. This  
may cause the paper to misfeed or jam.  
If your printed page contains lots of graphics, the ink on the page  
may be damp due to the print density. Remove the page right away  
and allow the ink to dry.  
If paper curls after printing, remove it immediately; otherwise, paper  
jams may occur.  
Depending on the density of your printed pages, the ink may need  
time to dry. Within two to three seconds, the ink becomes smudge  
resistant.  
Do not try to load paper into the sheet feeder beyond the paper  
limit mark ( ) on the right side of the sheet feeder; stacking too  
much paper may cause paper feeding or printing problems.  
Make sure there are no gaps between the stack of paper and the  
paper guide nor the right edge of the sheet feeder.  
Chapter 3  
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Manually Feeding Paper  
You use the manual feed function when printing on heavier-weight  
print media (17 lb to 146 lb, 64 g/m2 to 550 g/m2, or paper thickness  
up to 0.8 mm).  
You must use manual feed for tabloid (11 × 17 in) paper.  
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Check the  
parallel cable.  
Make sure your parallel cable is hooked under the tab on  
the back of the printer.  
HOOK CABLE  
HERE  
POWER/ERROR  
Insert the  
single sheet.  
Make sure the front cover is closed and the  
light is green.  
Hold the sheet with the print side facing up and align the  
sheet with the left edge of the manual feed slot.  
Slide the sheet into the manual feed slot and hold the  
sheet for a few seconds until it feeds automatically.  
The printer will automatically load the paper into  
position.  
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If you have just turned on the printer, or not used the  
printer for awhile, the sheet may automatically eject.  
Simply feed the sheet again.  
Set up your  
print operation.  
On the Settings tab, click the Feed paper manually box so  
that a check mark appears. (For certain Media types and  
sizes, this box is automatically checked.)  
CLICK HERE  
FOR MANUAL  
FEED  
POWER/ERROR  
Start your  
print operation.  
Make sure the paper is loaded, and the  
light  
is green.  
Chapter 3  
Paper Handling 3-11  
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Printing on Envelopes  
You can stack up to 15 envelopes in the sheet feeder or you can manually  
feed envelopes one at a time.  
U.S. Commercial number 10 (COM10) envelopes and European DL  
envelopes are recommended. You may be able to stack envelopes of  
other sizes in the sheet feeder; however, Canon cannot guarantee  
consistent performance on envelope sizes other than COM10 and DL.  
The following envelopes are not recommended because they may cause  
jams or smears, or may damage your printer.  
Envelopes with windows, holes, perforations, cutouts, and  
double flaps.  
Envelopes made with special coated paper or deeply  
embossed paper.  
Envelopes using peel-off sealing strips.  
Envelopes in which letters have been enclosed.  
When you are ready to print on envelopes, follow these steps to stack  
envelopes in the sheet feeder. (You can also manually feed envelopes one  
at a time.)  
Prepare the  
envelopes.  
Arrange the stack of envelopes on a firm surface and press  
down firmly on the edges to make the folds crisp.  
Press all the way around the envelopes to remove any  
curls and to expel air from inside the envelopes.  
PRESS DOWN FIRMLY ON  
THE EDGES OF THE FLAP  
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To remove curling from envelopes, hold the edges of the  
envelopes diagonally and bend gently.  
Make sure any curls are removed from the flap of each  
envelope.  
Insert the  
envelopes.  
Slide a stack of envelopes into the sheet feeder until it  
stops.  
Align the edge of the paper guide with the left edge of the  
stack of envelopes.  
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Set up your  
print operation.  
On the Settings tab, select 10 Envelope or DL Envelope  
in the Size box.  
PAPER SIZE  
SETTING  
Now you can start the print operation from your  
Windows application.  
Using Canons Specialty Papers  
This selection provides guidelines for printing on Canons Specialty  
Papers and describes special procedures required for High Resolution  
Paper, Fabric Sheets, and Banner Paper.  
Specialty Paper Guidelines  
Be sure to read any instructions that come with your Canon specialty  
paper. These instructions provide important information regarding how  
to achieve the highest print quality with these papers.  
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Follow these guidelines:  
When automatically feeding transparencies or back print film,  
remove each sheet after it is delivered. Do not allow film sheets to  
stack up.  
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Allow the printed sheets of film, paper, or fabric to dry completely  
before storing them.  
Paper type  
Drying time (approx.)  
Canon High Gloss Photo Film  
Canon Glossy Photo Paper or Cards  
Canon Fabric Sheet  
Canon Back Print Film  
Canon Transparencies  
10 minutes  
2 minutes  
1 hour  
15 minutes  
15 minutes  
When your output has dried completely, cover its printed side  
with a sheet of plain (not coated) paper before storing it; this is  
recommended even if you place the output in a clear file or plastic  
holder.  
When loading transparencies or back print film, insert one sheet of  
plain paper as the last sheet in the stack.  
Do not leave sheets of film in the sheet feeder for long periods of  
time. Dust and dirt may accumulate on the film resulting in spotty  
printing.  
To avoid smudging caused by fingerprints, use a pair of thin cloth  
gloves while loading and handling film sheets.  
To avoid fading, do not expose printed film to prolonged sunlight.  
Store unused papers and films flat. Do not remove papers from their  
protective packaging until you are ready to use them.  
Store unused film at temperatures between 59° F to 86° F (15° C to  
30° C). The relative humidity should be between 10% and 70%.  
Chapter 3  
Paper Handling 3-15  
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Canons High Resolution Paper  
Canons High Resolution Paper is designed for high quality printing.  
This paper is specially coated to produce delicate color output.  
After using a package of High Resolution Paper (100 sheets), you need  
to use the cleaning sheet enclosed with the paper to remove paper dust  
from the printers rollers; this will help prevent paper feed problems.  
Using the Cleaning Sheet  
Set up  
the printer.  
Make sure the paper support and paper output trays are  
extended.  
Insert the  
cleaning sheet.  
Remove the two pieces of tape from the sheet.  
Insert the sheet with the sticky side out (toward you) and  
down (going into the sheet feeder).  
Adjust the paper guide to the edge of the cleaning sheet.  
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Feed the sheet.  
Make sure the printer is on.  
Open a word processing program (such as Notepad) and  
print a blank page.  
The printer feeds the cleaning sheet and then ejects it.  
Use a cleaning sheet once only. Be sure to discard the  
sheet after you use it.  
Fabric Sheet  
The Fabric Sheet for Canon printers comes with a booklet that describes  
special handling procedures. Be sure to look through this booklet for  
special information regarding the Fabric Sheets. This section describes  
specific steps for using Fabric Sheets with the printer.  
Be sure to follow these guidelines:  
Use the fixing agent that comes with the Fabric Sheet.  
Do not touch newly printed fabric sheets until the ink is completely  
dry. This takes about one hour.  
Printing on a Fabric Sheet  
Set up  
the printer.  
Make sure the paper support and paper output tray are  
extended.  
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Insert the  
fabric sheet.  
Insert the sheet with the cloth side out (toward you) and  
the open end up (away from the sheet feeder).  
Adjust the paper guide to the edge of the fabric sheet.  
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Set up your  
print operation.  
In the Settings tab, select Fabric Sheet for the Media and  
Fabric Size for Size.  
MEDIA TYPE  
MEDIA SIZE  
Now you can start the print operation from your  
Windows application.  
Dry and  
then wash the  
fabric sheet.  
Let the printed fabric sheet set for about one hour to  
allow the ink to completely dry.  
When dry, peel the film backing from the printed fabric  
sheet.  
Wash the printed fabric sheet for about three minutes  
under lukewarm running water to remove extra ink.  
Hang the fabric sheet up to dry it again.  
Iron the dried fabric sheet with a clothes iron.  
See the booklet that comes with Fabric Sheet for details  
on drying and washing.  
Chapter 3  
Paper Handling 3-19  
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Printing on Banner Paper  
You load banner paper through the manual feed slot on the back of the  
printer. For best results, use Canon Banner Paper.  
To set up a print job on banner paper, you must decide on the number  
of sheets you need. You can print banners from 2 to 6 sheets in length.  
Always leave an extra sheet at the end of the banner—just in case the  
type or graphics runs over to the next page at the end of the banner.  
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The shaded portions of the drawing below illustrate the maximum  
recommended printing area of banner paper.  
Printing on banner paper requires quite a bit of ink. If you think  
your BJ cartridge may run out of ink, use a new BJ cartridge.  
For best print results on banner paper, use light design patterns.  
To prevent ink from running over the edges of the sheet, print  
within the margins shown in the previous illustration.  
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Cut the banner  
at a crease  
The maximum length you can use is six sheets (66 inches  
or 1676 mm).  
according to the  
length you need.  
Always leave an extra sheet at the end of the banner—just  
in case the type or graphics runs over at the end of the  
banner.  
Insert the  
banner paper  
in the manual  
feed slot.  
Align the first sheet of the paper with the left edge of the  
manual feed slot and adjust the manual feed guide to the  
edge of the paper; then slide the sheet into the printer  
until it stops.  
Do not allow the paper to hang over the edge of the desk  
or work table.  
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Make sure  
the paper exit  
area is clear.  
Clear space in front of the paper output slot of the printer  
for at least one sheet.  
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Set up your  
print operation.  
In the Settings tab, select Letter Banner for the Size.  
Make sure the Feed paper manually box is checked.  
PAPER SIZE  
MANUAL  
FEED  
Now you can start the print operation from your Windows  
application.  
Check your  
output.  
Do not allow the paper to hang over the edge of the desk  
or work table.  
Clear enough space in front of the printer for at least one  
sheet of paper to rest after printing.  
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Maintaining the Printer  
4
This chapter covers the care required for your Canon BJC-5100 Series  
Color Bubble Jet Printer. It includes:  
Printer guidelines  
Cleaning the printer  
Printing a test page  
Performing printer maintenance through the BJC-5100 Series  
Printer Driver  
BJ cartridge guidelines  
Replacing BJ cartridges and BJ tanks  
Storing a BJ cartridge  
Transporting the printer  
Printer Guidelines  
Follow these guidelines to avoid damage to your printer and harm to  
you or others:  
Set the printer on a stable surface. Do not use an angled printer  
stand. Avoid setting the printer in direct sunlight.  
Keep the printer cover closed when printing.  
Do not set anything on top of the printer.  
Make sure the power is off any time you connect or disconnect the  
power cord or interface cable.  
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Do not unplug the printer unnecessarily.  
Do not unplug the printer or turn off a power strip to which the  
printer is attached when the printers power is turned on. This may  
prevent the BJ cartridge from returning to the home position on the  
right and being capped, which may cause the print heads to dry out.  
This is critical. If left uncapped, the print head units may clog and  
may need to be replaced.  
Do not attempt to manually move the mechanism that holds the  
BJ cartridges. Attempting to move the BJ cartridge holders may  
damage delicate mechanical parts.  
Its a good idea to use a power surge protector. However, never turn  
off the printer using the power strip. Always use the POWER button  
on the printer.  
Cleaning the Printer  
Your printer requires little routine maintenance. Perform the following  
maintenance, as necessary, to keep your printer in good operating  
condition.  
Before cleaning, make sure the printer is turned off and the power  
cord is unplugged.  
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Do not clean the exterior of the printer with volatile liquids such as  
thinners, benzene, or any spray-type or chemical cleaners; doing so  
will damage the surface of the printer.  
When cleaning the printer, avoid the area near the print heads on  
the BJ cartridges. Do not touch the print heads. Ink may leak out  
and cause stains.  
Clean the printer regularly to avoid printing problems. Remove any ink  
mist or paper debris from the interior of the printer using a soft cloth  
moistened with water.  
4-2 Maintaining the Printer  
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Clean especially well around the platen area. Be careful not to touch the  
film cable.  
PLATEN  
FILM CABLE  
Clean the exterior of the printer with a soft cloth moistened with  
water. Clean away smudges and dust.  
Do not use paper products (such as paper towels or tissues) to clean the  
inside of the printer.  
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Printing a Test Print  
If your print quality is not what you expect, or if you want to check  
whether a BJ cartridge or BJ tank is out of ink, you can print a test print.  
You can start a test print as follows.  
Make sure the printer is off and plain paper is loaded in the sheet  
feeder. Press and hold the POWER button until the printer beeps  
once. This test print shows the version number of your printers  
ROM and a nozzle pattern that indicates whether the nozzles on  
your BJ cartridges are firing. If the pattern is not crisp and clean,  
try cleaning the print heads (see page 4-6).  
Ver X.XX  
000000XX  
HOLDER 2  
(BC-23)  
HOLDER 1  
(BC-21e)  
Chapter 4  
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The pattern on the left shows the nozzle pattern for the cartridge in  
Holder 2 and the pattern on the right is for the cartridge in Holder 1.  
N
On the General tab in the BJC-5100 Series Printer Driver, click the  
Print Test Page button. You will see the standard Windows Printer  
Test Page.  
Performing Printer Maintenance Through  
the Printer Driver  
Using the BJC-5100 Series Printer Driver, you can perform routine  
maintenance such as cleaning the print heads. In the printer driver,  
when you click on the Maintenance tab, you see this screen:  
CLICK ON THIS BOX TO  
ALIGN THE PRINT HEADS  
CLICK ON THIS BOX TO  
CLEAN THE PRINT HEADS  
CLICK ON THIS BOX TO  
AUTOMATICALLY TURN  
OFF THE PRINTER IF IT IS  
IDLE FOR A SPECIFIED  
PERIOD OF TIME  
(WINDOWS 98 AND  
WINDOWS 95 ONLY)  
Make sure the printer is on.  
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4-4 Maintaining the Printer  
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Aligning the Print Heads  
When you click on the Start Auto Head Alignment box, you see this  
screen:  
Make sure you have letter-size plain paper loaded. The printer outputs a  
one-page pattern.  
N
When you click the Align Print Heads button, the printer automatically  
aligns the print heads. This takes approximately five minutes. As it aligns  
the print heads, the printer outputs a one-page pattern.  
No further action is required. You can now start your print operations.  
Chapter 4  
Maintaining the Printer 4-5  
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Cleaning the Print Heads  
Your printer is equipped with a print head cleaning function to ensure  
constant high quality printing.  
When you turn the printer on, it automatically performs print head  
cleaning (if necessary). You can also initiate the print head cleaning  
procedure from the Maintenance tab.  
When you click on the Clean Print Heads box, you see this screen:  
When you click the Clean Print Heads button, the printer automatically  
cleans the print heads.  
Perform print head cleaning only when you encounter a print  
quality problem. Unnecessary and repetitious cleaning wastes ink.  
N
If you execute the print head cleaning while paper is manually  
loaded, the printer will eject the paper and then perform the  
cleaning.  
RESUME  
If you press and hold the  
button (when the printer is on)  
until the printer beeps once, the printer will initiate the print head  
cleaning procedure.  
POWER BUTTON  
RESUME BUTTON  
4-6 Maintaining the Printer  
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Saving Power  
To save power, you can automatically turn off the printer if it is idle for a  
specified period of time. When you click the Save Power box, you see  
this screen:  
Click on the Save Power drop-down list to select Disabled, after 10  
minutes, after 30 minutes, or after 60 minutes.  
Sending a print job to the printer automatically turns the printer  
back on.  
The Save Power feature is available in Windows 98 and Windows 95  
only.  
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Chapter 4  
Maintaining the Printer 4-7  
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BJ Cartridge Guidelines  
You can use these cartridges with the printer:  
BC-21e Color BJ Cartridge  
Contains the print head unit and two replaceable  
BJ tanks—the BCI-21 Color BJ Tank contains color ink  
(cyan, magenta, yellow) and the BCI-21 Black BJ Tank  
contains black ink. You can replace the BJ tanks without  
replacing the print head unit when you run out of ink.  
BC-22e Photo BJ Cartridge  
Contains the print head unit and color and black inks. Use  
this cartridge when you want to produce photo-quality  
color printing. When used with Canons High Resolution  
Paper or Glossy Photo Paper, this ink produces images  
comparable to your favorite photographs. When you run  
out of ink, you replace the complete cartridge.  
BC-23 Enhanced Black BJ Cartridge  
Contains the print head unit and black ink only. When  
you run out of ink, you replace the complete cartridge.  
Choosing Which BJ Cartridges to Use  
Your BJC-5100 Series printer holds two BJ cartridges. The BJ cartridge  
holders are labeled 1 and 2.  
The standard configuration is to install the BC-21e Color BJ Cartridge in  
Holder 1 and the BC-23 Enhanced Black BJ Cartridge in Holder 2.  
In addition, you can install cartridges in the following combinations:  
Holder 1  
Holder 2  
Best for  
BC-21e  
BC-22e  
BC-23  
BC-21e  
BC-21e  
BC-21e  
BC-22e  
BC-23  
BC-23  
BC-21e  
BC-22e  
BC-21e  
BC-23  
Color output  
Photographic output  
Black only output  
Text with spot color  
High quality and fast color output  
Photo-quality, seven-color printing  
Photo-quality, seven-color printing  
Fast black output  
4-8 Maintaining the Printer  
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For optimum use of the BJC-5100 Series printer, be sure to install  
two cartridges.  
N
If you install the BC-23 Enhanced Black BJ Cartridge in Holder 1,  
the printer will print black ink only regardless of the cartridge in  
Holder 2.  
When printing on tabloid paper (11 × 17), the printer uses only  
the cartridge in Holder 1. For photo-quality printing on tabloid  
paper, make sure the BC-22e Photo BJ Cartridge is installed in  
Holder 1.  
Replacing BJ Cartridges and BJ Tanks  
The actual amount of ink that you use will vary depending on the print  
density of a page. If the majority of your output is graphics, you may  
need to change cartridges or tanks more often than when you are  
printing text only. See BJ Cartridges in Appendix A (page A-4) for details  
on the expected yield of the BJ cartridges.  
You may need to replace a BJ cartridge or a BJ tank when either of these  
conditions exists:  
You have been using the cartridge for more than six months.  
Your printed output is not crisp and clear, and there are gaps in the  
characters (missing dots) even after you have aligned the print head  
and performed print head cleaning several times.  
If you are using the BC-21e Color BJ Cartridge and either your color or  
black output is blank, one of the BJ tanks is probably out of ink. See the  
instructions starting on page 4-16 for replacing a BJ tank.  
Chapter 4  
Maintaining the Printer 4-9  
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Canon has more engineers dedicated to creating quality ink for providing  
the best results for output on Bubble Jet printers than any other  
organization. Canon does not prohibit the use of third-party inks and the  
use of third-party inks does not invalidate the products limited warranty.  
However, Canon cannot guarantee the quality or performance of your  
printer when you are using inks from other suppliers.  
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Canons limited warranty does not cover damage caused to Canons  
Bubble Jet products that is attributable to the use of third-party parts or  
supplies, including inks. The limited warranty remains in effect for its  
life once that particular damage has been properly repaired.  
For optimum printing results, Canon recommends that you use Canon  
BJ cartridges and BJ tanks.  
BJ Cartridge and BJ Tank Maintenance  
The most important thing you can do to extend the life of your printer  
and to ensure optimum print quality is to take care of the BJ cartridges.  
Spilled ink can stain any surface. Open BJ cartridges and BJ tanks  
carefully, and follow the guidelines presented here to protect against  
spilled ink.  
C
Make sure you store any cartridge not being used in the Ink  
Cartridge Storage Box.  
Keep BJ cartridges and BJ tanks in their sealed containers until you  
are ready to use them.  
Do not remove the BJ tanks from the BC-21e Color BJ Cartridge  
unnecessarily. This may cause the ink to clog.  
4-10 Maintaining the Printer  
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Make sure both BJ tanks are installed in the BC-21e Color  
BJ Cartridge. Attempting to use the BC-21e Color BJ Cartridge  
with one BJ tank only may cause ink clogging.  
If spilled, the ink is difficult to remove. Therefore, its a good idea to  
keep the BJ cartridges and BJ tanks out of the reach of children.  
Do not touch the print head area on the BJ cartridge. Ink may leak  
out and cause stains.  
Hold the BJ cartridge on the sides only. Do not touch the silver plate on  
the bottom of the BJ cartridge or the silver metal or circuit area on the  
side. The metal area may become hot during printing.  
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HOLD  
HERE  
HOLD  
HERE  
DO NOT TOUCH  
THIS AREA  
DO NOT TOUCH  
THIS AREA  
Replacing a BJ Cartridge  
The following procedure describes how to replace the BC-21e Color  
BJ Cartridge in Holder 1. Follow the instructions in this section to  
replace a BJ cartridge in either Holder 1 or Holder 2.  
You only need to replace the BC-21e Color BJ Cartridge when the print  
head is damaged (or after printing approximately 2000 pages). If one of  
the BJ tanks (either color or black) in your BC-21e Color BJ Cartridge is  
out of ink, see the next section (page 4-16) for instructions on how to  
replace a BJ tank.  
Before starting, make sure the printers power is on.  
Chapter 4  
Maintaining the Printer 4-11  
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Open the  
printer cover.  
Lift the cover from the center.  
Whenever you open the printer cover, the cartridge  
holder moves to the center of the printer.  
POWER/ERROR  
The  
light blinks while the cartridge holder  
is positioned in the center of the printer.  
Do not attempt to move the cartridge holders manually. This  
will damage the printer.  
C
Open the  
cartridge holder.  
4-12 Maintaining the Printer  
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Lift the  
BJ cartridge  
out of the  
cartridge holder.  
Store or  
dispose of the  
BJ cartridge.  
If you are replacing an old BJ cartridge, dispose of the old  
cartridge properly.  
If you are switching cartridges, store the cartridge in the  
Ink Cartridge Storage Box.  
Peel off the protective foil.  
Take the new  
BJ cartridge  
out of its  
protective  
packaging.  
Chapter 4  
Maintaining the Printer 4-13  
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Remove the  
protective  
material  
Lift off the orange cap from the print head and then  
remove the orange tape.  
from the  
BJ cartridge.  
TAPE  
CAP  
Gently set the  
BJ cartridge  
into the  
cartridge holder.  
Close the blue  
cartridge  
Gently press the cartridge cover until it snaps into place.  
holder cover.  
4-14 Maintaining the Printer  
Chapter 4  
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Do not manually move the mechanism that houses the  
BJ cartridges. Attempting to move the BJ cartridge holders  
will damage the printer.  
C
Close the  
printer cover.  
Whenever you turn off the printer, the BJ cartridges move to the home  
position on the right and the print heads are capped. If you unplug the  
printer while it is printing (or if you turn off a power strip to which the  
printer is connected), the BJ cartridges will not be capped and may dry  
out.  
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If you installed a new BJ cartridge, the printer automatically cleans the  
print head. If you need to initiate the print head cleaning, see page 4-6.  
Any time you change a BJ cartridge, you are prompted to perform the  
Align Print Heads procedure the next time you start a print operation.  
See page 4-5 for details.  
Chapter 4  
Maintaining the Printer 4-15  
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Replacing a BJ Tank in the BC-21e Color BJ Cartridge  
If you are using a BC-21e Color BJ Cartridge and you perform a print  
operation correctly but either the color or black output is blank, a  
BJ tank may be out of ink. Perform the print head cleaning at least  
five times. If the same output is still blank, replace the empty BJ tank  
in the BC-21e Color BJ Cartridge.  
Take the new  
BJ tank out of its  
packaging.  
Then remove the orange protective cap.  
Make sure the  
printers power is  
on, and open the  
printer cover.  
Lift the cover from the center.  
The printer moves the cartridge holder to the center of  
the printer.  
POWER/ERROR  
The  
light blinks while the cartridge holder  
is positioned to the center of the printer.  
Open the  
cartridge holder.  
4-16 Maintaining the Printer  
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Remove the  
empty BJ tank.  
The color BJ tank is on the left; the black BJ tank is on  
the right.  
Grasp the tab on the top of the tank and pull forward to  
release the BJ tank.  
Then lift the BJ tank up and out of the BJ cartridge unit.  
Dispose of the BJ tank properly. You may want to place it  
in a plastic bag to keep from spilling any residual ink.  
Slide the new  
BJ tank into  
the empty  
slot on the  
BJ cartridge.  
Chapter 4  
Maintaining the Printer 4-17  
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Press firmly  
on the tab on  
the top of the  
BJ tank until  
it snaps  
into place.  
If you are replacing both tanks, repeat steps 4 through 6  
for the other BJ tank.  
Make sure each BJ tank is correctly seated in its respective  
slot.  
Close the  
blue cartridge  
holder cover.  
4-18 Maintaining the Printer  
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Close the  
printer cover.  
The printer moves the cartridge holder to the home  
position on the right of the printer.  
The printer automatically cleans the print heads.  
The next time you start a print operation you will be  
prompted to perform the Align Print Heads procedure  
(see page 4-5 for details).  
Storing a BJ Cartridge  
Whenever you unwrap a BJ cartridge, you must either install it in the  
printer or store it in the Ink Cartridge Storage Box to prevent the print  
head from drying and clogging.  
Open the  
Ink Cartridge  
Storage Box.  
When opening the Ink Cartridge Storage Box, press in on  
the release tab that locks the cover in place.  
Chapter 4  
Maintaining the Printer 4-19  
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Carefully set  
the cartridge in  
the storage box.  
You must insert the cartridge correctly or the storage box  
will not close.  
The protective cap must be removed from the cartridge  
before you set it in the storage box.  
Close the  
storage box.  
Be sure the lid snaps closed.  
Whenever you remove a BJ cartridge from the printer, store the cartridge  
in the storage box (unless you are disposing of it).  
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4-20 Maintaining the Printer  
Chapter 4  
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If you have more than one Ink Cartridge Storage Box, you can hook  
them together. Simply connect them by the slides and grooves on the  
sides of the containers.  
Transporting the Printer  
If you plan to move the printer from one location to another, or if you  
want to store it, follow these steps.  
Turn off the  
printers power.  
Make sure the print head is in the home position on the  
right side of the printer.  
Remove any paper from the sheet feeder.  
Detach the interface cable.  
Unplug the power cord.  
Chapter 4  
Maintaining the Printer 4-21  
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Pack the  
printer.  
Pack the printer in its original box with the packing  
supports.  
Make sure the box is marked FRAGILE or HANDLE  
WITH CARE.  
Do not remove the BJ cartridges from the printer or  
ship a BJ cartridge or a BJ tank from which you have  
removed the protective cap. An opened BJ cartridge or  
BJ tank that is not installed in the printer (or in the Ink  
Cartridge Storage Box) may leak, and the print head may  
dry out.  
4-22 Maintaining the Printer  
Chapter 4  
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Troubleshooting  
5
Due to todays rapidly changing computer environment, we have placed  
troubleshooting information in a variety of places to ensure that the most  
accurate information possible is available. The best way to find current  
information is through our online support services and through our  
Fax Retrieval System. Online services include the World Wide Web and  
our BBS.  
This chapter also contains information to help you solve printer  
problems. It covers a few basic problems and describes how to clear a  
paper jam. For complete problem solving information, be sure to use our  
support services.  
See Canon Customer Care Center in Chapter 1 (page 1-4) for details on  
Canons customer technical support options.  
Identifying Your Printer Problem  
Before contacting Canon, identify your printer problem and make sure  
you have the following information:  
Product name—BJC-5100 Series  
Serial number  
Place of purchase  
Nature of problem  
Steps you have taken to solve the problem and the results  
Chapter 5  
Troubleshooting 5-1  
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The serial number is located on the label on the back of the printer  
(lower right side near the power cable):  
NO. ABC 12345  
Attempting to repair the printer yourself may void the limited warranty  
as to that repair. See the limited warranty information that came with  
your printer for details.  
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Basic Problems  
This section describes these basic problems:  
Cannot install the printer driver  
Paper does not feed from the sheet feeder  
An error message appears  
Printing halts  
Printout is unsatisfactory  
Error Conditions  
For all other problems, be sure to use Canons support services described  
on page 1-4.  
5-2 Troubleshooting  
Chapter 5  
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Cannot Install the Printer Driver  
Cause  
Solution  
Installation was  
interrupted  
Install the printer driver  
Refer to the Quick Start Guide and install the printer driver  
using the correct procedure. If you are reinstalling the  
printer driver, remove the installed BJ printer driver and  
then install the printer driver again.  
To uninstall the printer driver, click Start, Settings, and  
then Printers. Right-click on the Canon BJC-5100 icon  
and click on Delete. Follow the on-screen instructions.  
For details about installing the printer driver, see the  
Quick Start Guide.  
Other application  
programs are running  
Quit other programs  
Quit any other application programs that are running and  
start the installation again.  
The CD ROM drive is  
not specified correctly  
Check your CD ROM drive  
Windows 98, Windows 95, or Windows NT 4.0:  
Double-click My Computer and then double-click the  
CD ROM icon in the new window. Refer to the Quick Start  
Guide and proceed with the installation.  
Problem with the  
CD ROM  
Verify your CD ROM drive  
You may need to reduce the speed of your CD ROM. To  
lower the speed/cache for the CD-ROM drive, follow these  
steps: Right-click on the My Computer icon on the  
Desktop, and click on Properties. Select the Device  
Manager tab; double-click on CD ROM, and note the type  
of CD-ROM driver that is being used. Select the  
Performance tab. Click on the File System button at the  
bottom left of the dialog box. Select the CD ROM tab.  
Change “Supplemental cache size” to Small and “Optimize  
access pattern for” to Double Speed Drive. Click on OK,  
and OK again. Click on Start and Shut Down. Restart the  
computer. Install Canon Creative. Install applications  
individually.  
Check that the Windows Explorer can successfully read  
the CD.  
If the CD is unreadable, call the Canon Customer Care  
Center (see page 1-4).  
Chapter 5  
Troubleshooting 5-3  
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Paper Does Not Feed From Sheet Feeder  
Cause  
Solution  
Paper is too thick  
Feed manually  
2
Paper within the range of 17 to 28 lb (64 to 105 g/m ) can  
be loaded in the sheet feeder. Thicker paper must be fed  
manually one at a time from the back of the printer. The  
printer does not support paper thicker than 0.8 mm.  
Sheet feeder  
overloaded  
Check sheet feeder capacity  
Check that you do not exceed the sheet feeder capacity.  
Paper will not feed correctly if you exceed the specified  
number of sheets. (See page 3-6.)  
Paper support not  
raised  
Raise the paper support  
The paper support should be raised unless you are loading  
envelopes. If the paper support is not raised, the media will  
not slide fully into the paper feed slot and will not feed  
into the printer correctly.  
Paper wrinkled or  
curled  
Check that you are using appropriate media  
Paper that is folded, curled, or crumpled will not feed into  
the printer correctly, and may also cause paper jams.  
Paper surface is slick  
Feed single sheets  
If the paper surface is very slick, try feeding one sheet  
at a time in the sheet feeder. Also, you can change the  
Halftoning Method to Error Diffusion mode to slow  
down the paper feeding speed. Open the Canon BJC-5100  
Properties dialog box. On the Settings tab, click Customize  
and then choose Error Diffusion from the Halftoning  
Method menu. This will slightly reduce the paper  
pick-up speed.  
See page 5-11 for details on clearing a paper jam.  
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5-4 Troubleshooting  
Chapter 5  
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An Error Message Appears  
Printing does not start due to an error writing to LPT1  
Cause  
Solution  
Printer is not on  
Check the POWER/ERROR light  
The POWER/ERROR light should be green. If the light is  
flashing, the printer is warming up.  
Parallel cable not  
connected correctly  
Check the parallel cable  
Make sure the parallel cable is securely fastened to the  
computer and the printer. See the Quick Start Guide for  
details.  
Parallel cable fault  
Try to use another parallel cable  
Make sure you are using an IEEE 1284 ECP-compatible  
parallel interface cable.  
Another device is  
connected to LPT1  
Check the LPT1 port  
Make sure the printer is connected to LPT1.  
Switching device or  
external buffer fault  
Check the switching device or external buffer  
Disconnect the switching device or external buffer and  
print with the printer connected directly to the computer.  
If you can then print normally, the fault is probably in the  
switching device or external buffer. Consult the switching  
device or external buffer supplier.  
Print spool is not  
operating correctly  
Change the spool setting  
Open the printer Properties dialog box. Windows 98 or  
Windows 95—On the Details tab, click Spool Settings and  
then select “Print directly to the printer.” Windows NT  
4.0—On the Scheduling tab, click on “Print directly to the  
printer.”  
Chapter 5  
Troubleshooting 5-5  
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Cause  
Solution  
Printer port LPT1: fault Check the status of the printer port LPT1  
Click on Start, Settings, and Control Panel. Double-click  
on the System icon. On the Device Manager tab, double-  
click Ports (COM & LPT). Double-click ECP Printer Port.  
The Device status should read “This device is working  
properly.”  
Installed printer driver  
not operating correctly  
Remove the installed BJ printer driver and then install  
the printer driver again  
To uninstall the printer driver, click Start, Settings, and  
Printers. Right-click on the BJC-5100 icon and click  
Delete. Follow the on-screen instructions. For details about  
installing the printer driver, see the Quick Start Guide.  
A Windows Printing  
System (WPS) driver  
is installed on the  
computer  
Change the WPS driver port setting or delete the WPS  
driver  
To change the port setting, open the WPS Driver  
Properties window. Windows 98 and Windows 95—In  
the Details tab, select FILE in the “Print to Port” setting.  
Windows NT 4.0—In the Ports tab, make sure LPT1 is  
set to the Canon BJC-5100.  
To delete the WPS driver, click Start, Settings, and  
Printers. Right-click on the WPS printer icon and click  
Delete. After deleting the WPS printer driver, re-install the  
BJC-5100 printer driver.  
To continue using the WPS printer, install a second parallel  
port.  
5-6 Troubleshooting  
Chapter 5  
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Printing does not start due to an application error or General Protection Fault  
Cause  
Solution  
Multiple software  
applications running  
Quit other programs  
Quit any other application programs you are running and  
try printing again.  
Sufficient memory  
not available for the  
software application  
Check your memory  
Refer to the manual for your software application and  
check that the required amount of memory is allocated  
to the application.  
If there is not enough memory installed, install more  
memory. Refer to the documentation for your computer  
for information on installing additional memory.  
Sufficient space not  
available on hard disk  
Clean up your hard disk  
Delete any unnecessary files to make more space available.  
Internal file or  
application software  
problem  
Rebuild the document and print it again  
If there is no problem with the new document, the  
original file was probably faulty. If the same problem  
occurs with the new file, visit Canons Web site or call the  
Canon Customer Care Center for help (see page 1-4).  
Installed printer driver  
not operating correctly  
Reinstall the printer driver  
Remove the installed printer driver and then install the  
printer driver again. To uninstall the printer driver, click  
Start, Settings, and Printers. Right-click on the BJC-5100  
icon and click Delete. Follow the on-screen instructions.  
For details about installing the printer driver, see the Quick  
Start Guide.  
Chapter 5  
Troubleshooting 5-7  
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Printing Halts  
Cause  
Solution  
The print job may  
be a finely detailed  
photograph or  
illustration  
Check the POWER/ERROR light  
If the POWER/ERROR light is slowly flashing, then the  
printer is operating normally. The printer requires more  
time to process a finely detailed illustration or photograph.  
Other programs are  
running  
Exit other programs  
Some programs running in the background may take up  
resources that cause printing to go slow. Quit all other  
programs except the current printing one.  
Printer has been  
operating for  
a long time  
Allow the printer to cool down  
Interrupt printing at a convenient point, turn the printer  
off and wait for at least 15 minutes for the printer to cool.  
The print heads may occasionally overheat during a long  
print job. If the print heads overheat, printing will pause at  
the end of a pass across the page to allow time for the print  
heads to cool and then will re-start after a brief interval.  
To avoid minor burns, do not touch the print heads or the surrounding  
area.  
C
Printout Is Unsatisfactory  
Printout faint or colors are wrong  
Cause  
Solution  
Print head nozzles in  
Print a Nozzle Check Pattern  
one of the BJ cartridges Check the status of the print heads (see page 4-3). Clean  
are clogged or one of  
the inks has run out  
the print heads (see page 4-6). Replace the BJ tanks as  
necessary (see page 4-16).  
Protective cap or tape  
have been reattached  
to the BJ cartridge  
Remove the protective cap and tape  
Install the BJ cartridge again (see page 4-11) and clean the  
print heads (see page 4-6).  
Not printing on correct Reload the print media  
side of the media  
Make sure that you load the media with the correct print  
side up.  
5-8 Troubleshooting  
Chapter 5  
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The last part of print job is not printing  
Cause  
Solution  
Paper used for printing  
differs from the paper  
size specified in the  
software application  
and printer driver  
Specify the paper size you are using in the driver Paper  
Size setting  
If your software application allows you to specify the paper  
size in the page setup, ensure that the Paper Size settings  
in the software application and the printer driver are the  
same.  
Parallel cable not  
connected correctly  
Check the parallel cable  
Make sure the parallel cable is securely fastened to the  
computer and the printer. For details, see the Quick Start  
Guide.  
Printer cable fault  
Try to use another printer cable  
Make sure you are using an IEEE 1284 ECP-compatible  
parallel interface cable.  
Switching device or  
external buffer fault  
Disconnect the switching device or external buffer  
Print with the printer directly connected to the computer.  
If you can then print normally, the fault is probably in the  
switching device or external buffer. Consult the switching  
device or external buffer supplier.  
Windows Printing System Change the WPS driver port setting or delete the WPS  
(WPS) driver is installed driver  
on the computer. You  
To change the port setting, open the WPS Driver Properties  
may not be able to print window. Windows 98 and Windows 95—In the Details tab,  
correctly with a WPS  
printer driver installed  
on your computer.  
select FILE in the “Print to Port” setting. Windows NT  
4.0—In the Ports tab, make sure LPT1 is set to the Canon  
BJC-5100.  
To delete the WPS driver, click Start, Settings, and  
Printers. Right-click on the WPS printer icon and click  
Delete. After deleting the WPS printer driver, re-install the  
BJC-5100 printer driver.  
To continue using the WPS printer, install a second parallel  
port.  
Chapter 5  
Troubleshooting 5-9  
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Printed and on-screen colors do not match  
The color reproduction methods used by monitors differ from those used by printers.  
In addition, the printed color tones may not perfectly match those on the monitor  
because the colors vary depending on the circumstances in which the monitor is  
viewed and monitors color calibration settings. For example, objects that appear blue  
on the screen are printed purple, and objects that appear pale green on the screen are  
printed dark green. However, if the differences are extreme, check the items below.  
Cause  
Solution  
Print head nozzles in  
Print a Nozzle Check Pattern  
one of the BJ cartridges Check the status of the print heads (see page 4-3). Clean  
are clogged or one of  
the inks has run out  
the print heads (see page 4-6). Replace the BJ tanks as  
necessary (see page 4-16).  
Printer driver settings  
are not correct  
Check the printer driver settings  
To print a photo, select the Photo-realistic setting. Check  
also that the Media setting matches the media you are  
actually using.  
Printed page smeared by next page  
Cause  
Solution  
Paper absorption  
capacity was exceeded  
by the amount of ink  
Pause the printer  
Open the Canon BJC-5100 Properties dialog box. On the  
Settings tab, click the Customize button. On the Custom  
Settings dialog box, choose “Wait until ink is dry before  
next print.This forces the printer to wait until the ink is  
dry before it prints the next page.  
Printed pages curled/warped/wrinkled  
Cause  
Solution  
Excess ink is being  
absorbed by the paper  
Check your media type  
If you are printing on very thin paper, try a different paper  
type. Print on special print media such as High Resolution  
Paper or Glossy Photo Paper.  
5-10 Troubleshooting  
Chapter 5  
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Error Conditions  
When the POWER/ERROR light is orange, a printer error has occurred.  
The printer beeps to alert you to the type of error condition as follows:  
Two beeps—An error condition exists, such as paper is out or  
jammed. Load paper or clear the paper jam. Press the RESUME  
button to continue.  
Three beeps—The BJ cartridge in Holder 1 is damaged or is not  
compatible with this printer. Replace the BJ cartridge in Holder 1.  
Four beeps—The BJ cartridge in Holder 2 is damaged or is not  
compatible with this printer. Replace the BJ cartridge in Holder 2.  
Five beeps—The print head has become too hot. Allow it to cool.  
If necessary, turn off the printer.  
Six or more beeps—The printer needs service. Visit Canons Web site  
or call the Canon Customer Care Center (see page 1-4).  
Clearing Paper Jams  
When a paper jam occurs, the POWER/ERROR light turns orange and the  
printer beeps twice.  
POWER/ERROR  
LIGHT  
POWER  
BUTTON  
RESUME  
BUTTON  
Chapter 5  
Troubleshooting 5-11  
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Gently pull the  
paper out with  
one hand while  
holding down the  
printer with the  
other hand.  
If the paper tears off inside the printer, open the printers  
cover and remove any paper left inside the printer.  
If necessary, turn the printer off before removing the  
jammed paper. When you turn the printer back on, start  
the print operation again.  
Press the RESUME  
button to  
continue the  
print operation.  
5-12 Troubleshooting  
Chapter 5  
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Specifications  
A
Printing Specifications  
Printing Method  
Bubble Jet ink-on-demand  
Paper Handling  
Automatic feed (17 to 28 lb)  
Letter  
Legal  
Transparencies  
Envelopes  
130 sheets  
100 sheets  
30 sheets  
15 envelopes  
Manual feed (17 to 146 lb)  
One sheet only; thickness = 0.03 in (0.8 mm)  
Paper Size  
Letter  
8.5 in × 11 in  
Legal  
8.5 in × 14 in  
Tabloid  
11 in × 17 in  
A3  
297 mm × 420 mm  
210 mm × 297 mm  
148 mm × 210 mm  
257 mm × 364 mm  
182 mm × 257 mm  
8.5 in × 11 in (2 to 6 sheets)  
210 mm × 297 mm  
9.488 in × 14.015 in  
A4  
A5  
B4  
B5  
Letter Banner  
A4 Banner  
Fabric Sheet  
U.S. Commercial  
number 10 envelope  
European DL envelope  
9.5 in × 4.125 in  
220 mm × 110 mm  
Appendix A  
Specifications A-1  
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Recommended Paper Types  
Canon High Gloss Photo Film  
Canon Glossy Photo Paper  
Canon Glossy Photo Cards  
Canon Banner Paper  
Canon Brilliant White Paper  
Canon High Resolution Paper  
Canon T-Shirt Transfers  
Canon Greeting Cards  
Canon Bubble Jet Paper (water resistant)  
Fabric Sheet for Canon Bubble Jet printers  
Canon Back Print Film  
Canon Transparencies  
Commercial number 10 or European DL  
Paper Weight  
Automatic feed  
Manual feed  
17 to 28 lb (64 to 105 g/m2)  
17 to 146 lb (64 to 550 g/m2)  
Print Speed  
Approx. 10 ppm Black (using BC-23/BC-23 combination)  
Approx. 4 ppm Color (using BC-21e/BC-21e combination)  
Print speed will vary depending on system configuration, software,  
document complexity, print mode, and page coverage.  
Print Width (max)  
Sheet feeder  
Manual feed  
8.5 in (215.9 mm)  
11.43 in (290.20 mm)  
Line Feed Speed  
Approx. 10 in/sec (254 mm/sec)  
A-2 Specifications  
Appendix A  
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Print Resolution  
Black only  
360 × 360 dpi on plain paper  
720 × 720 dpi on plain paper  
1440 × 720 dpi on special paper  
360 × 360 dpi on plain paper  
720 × 720 dpi on plain paper  
1440 × 720 dpi on special paper  
720 × 720 dpi on plain paper  
1440 × 720 dpi on special paper  
Color  
Photo Color  
Printable area for paper  
Margins  
L
R
T
B
0.25 in (6.4 mm)  
0.25 in (6.4 mm)  
0.12 in (3.0 mm)  
0.65 in (16.5 mm)  
Margins for Fabric Sheet  
L
R
T
B
0.13 in (3.4 mm)  
0.43 in (11.0 mm)  
1.50 in (38.1 mm)  
1.22 in (30.9 mm)  
Printable area for envelopes  
To ensure the best print quality, make sure printing on envelopes is well  
within the printable area described below.  
U.S. COM10  
Margin  
in  
L
R
T
B
0.25 (6.4 mm)  
0.45 (11.3 mm)  
0.12 (3.0 mm)  
0.65 (16.5 mm)  
Appendix A  
Specifications A-3  
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BJ Cartridges  
BC-21e Color BJ Cartridge  
Print head  
64 nozzles for black  
24 nozzles for each color (cyan, magenta,  
yellow)  
Print head life  
BJ tanks  
Approximately 2,000 color pages at 30%  
coverage  
BCI-21 Color (cyan, yellow, magenta)  
BCI-21 Black  
Ink color  
Black, cyan, yellow, magenta  
BJ tank yield  
BCI-21 Color  
BCI-21 Black  
Approx. 100 pages at 7.5% coverage  
Approx. 225 pages at 5% coverage  
BC-22e Photo BJ Cartridge  
Print head  
64 nozzles for black  
24 nozzles for color  
Ink color  
Cartridge yield  
Black, cyan, magenta, yellow  
Approximately 50 pages at  
7.5% coverage for each color  
BC-23 Enhanced Black BJ Cartridge  
Print head  
Ink color  
Cartridge yield  
128 nozzles  
Black  
Approx. 900 text pages at 5% coverage  
A-4 Specifications  
Appendix A  
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General  
Interface  
IEEE 1284 ECP-compatible parallel interface  
Acoustic Noise Level  
Approx. 48 dB(A)  
Operating Environment  
Temperature  
Humidity  
41° F to 95° F (5° C to 35° C)  
10% to 90% RH (no condensation)  
Storing Environment  
Temperature  
Humidity  
32° F to 95° F (0° C to 35° C)  
5% to 90% RH (no condensation)  
Power Source  
USA/Canada  
AC 120 V, 60 Hz, Energy Star  
Power Consumption  
6 watts maximum nonprinting  
55 watts maximum printing  
Dimensions  
19.6 in (498 mm) W × 11.0 in (280 mm) D × 8.7 in (222 mm) H  
Weight  
Approx. 12.5 lb (5.7 kg) without cartridges installed  
Appendix A  
Specifications A-5  
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A-6 Specifications  
Appendix A  
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Glossary  
G
Automatic feed  
Refers to one way in which paper can be fed into the printer when the  
sheet feeder is used.  
BJ cartridge  
The printing mechanism that contains the print head unit and BJ tanks.  
Bubble Jet printing  
An ink jet type of printing that heats the ink to a boiling point in a  
nozzle to form a bubble. When the bubble expands, there is no room left  
in the nozzle for the ink and the ink is projected onto paper.  
CMYK  
Acronym for cyan, magenta, yellow, and black; the four colors used in  
the standard color model of the printing industry. Refers to a method of  
specifying color using CMYK color values. (K is used for black because B  
is used to represent blue in RGB.)  
Color Management  
Method of translating the monitors on-screen colors (RGB) to the  
printers output colors (CMYK). Color Management Settings are Auto,  
Photo/ICM, and Chart/Graph.  
dB(A)  
Stands for decibel level (a decibel being a unit of measurement for the  
intensity of the sound coming from the printer), adjusted for  
background noise.  
Dither Pattern  
Halftoning method recommended for printing a solid area of color for  
charts and graphs.  
dpi  
Dots per inch. A unit of measurement for indicating a printers  
resolution. Your printer can produce a resolution up to 1440 dpi  
(vertical) depending on the printer driver settings and the  
application you are using.  
Glossary  
G-1  
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ECP  
Extended Capability Port. ECP is a protocol that provides for a high  
performance bi-directional communication path between the host  
adapter and the peripheral. To take advantage of ECP mode, the parallel  
port must be capable of operating in ECP mode, there must be a port  
driver that knows how to operate in ECP mode, and the printer or  
peripheral must be designed to operate in ECP mode.  
EPP  
Enhanced Parallel Port. EPP is a protocol that provides for a high  
performance parallel port link that is still compatible with the standard  
parallel port. Details of this standard protocol are available from the  
IEEE 1284 committee.  
Error Diffusion  
Highest quality of all halftoning methods. Optimal for printing  
photographic and graphic images.  
Font  
A complete set of characters of the same size and style; a particular  
implementation of a typeface. For example, 12-point, Courier bold.  
Form feed  
A printer function that automatically ejects the current page and  
advances the printer to the top of the next page.  
Gamma  
Degree of intensity for a printed color image from the monitor screen  
display. The default Gamma Setting for the BJC-5100 is 1.4. The lower  
the number, the brighter the printout image.  
Grayscale  
Representing color in black and white as a result of different intensities  
of color. Different colors and intensities of colors appear as different  
shades of gray.  
Halftoning Method  
Technique of creating various colors and shades by using different sizes  
of dots and spaces.  
G-2  
Glossary  
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High Speed Error Diffusion  
Halftoning method best suited for most printing and the default setting  
for the BJC-5100. The High Speed ED setting prints faster than Error  
Diffusion with slightly less quality.  
Hue  
A color in the color spectrum. Examples are red, green, and violet.  
ICM  
Image Color Management. One of three color management settings  
under Windows 98 and Windows 95 operating systems. ICM is a  
standard created specifically to enhance photo quality printing.  
IEEE  
Institute of Electrical and Electronics Engineers.  
Ink Cartridge Storage Box  
A box for storing a BJ cartridge. A BJ cartridge removed from the printer  
must be stored inside this container to prevent the print head of the  
cartridge from drying and clogging.  
Intensity  
The amount of color. More intense or more saturated colors are more  
pure. Less intense or less saturated colors are less vivid.  
Interface  
The connection between two devices that makes it possible for them to  
communicate with each other. This printer features a parallel interface,  
which makes it compatible with IBM and similar personal computers.  
Landscape orientation  
Refers to printing across the length of the page (as opposed to portrait  
orientation printing across the width of the page). The term landscape is  
derived from pictures of the landscape, which are usually horizontal in  
format.  
LPT1  
Parallel port number 1.  
Manual feed  
A method of feeding paper to the printer one sheet at a time.  
Glossary  
G-3  
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Noise level  
See dB(A).  
Page orientation  
Refers to the direction of print on the page. Printing across the width of  
a page is called portrait orientation. Printing across the length of a page  
is called landscape orientation.  
Parallel interface  
An interface that transmits multiple bits simultaneously (usually in one-  
®
byte segments). Your printer has a built-in, Centronics -type parallel  
interface with bi-directional capability. See also Interface.  
Pitch  
Refers to the number of characters per inch that can be composed using  
a fixed space font.  
Platen  
Printer component that holds the paper in position during ink transfer.  
Point size  
Character height is defined in points; one point is 1/72 inch. For  
instance, this text is printed using a 10-point font.  
Portrait orientation  
Refers to printing across the width of the page (letter style). This is the  
opposite of landscape orientation, which is printing across the length of  
the page.  
Print head  
The printing mechanism that contains print nozzles and ejects the ink  
for printing.  
Print head capping  
An automatic protection function that prevents the print head unit and  
ink cartridges from drying out or becoming clogged with dust.  
G-4  
Glossary  
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Printable area  
The area of a sheet of paper on which a printer can reproduce text or  
graphics (the printing area is smaller than the paper). On this printer,  
the printing area varies depending on the type of paper being used.  
Printer driver  
Software that sends printing instructions to a printer. The printer driver  
keeps track of the attributes of a printer and the codes the program  
must send to access those attributes.  
RAM  
Random Access Memory. Printer memory that is used for temporary  
storage of information you want to print.  
Resolution  
The density of dots for any given output device. Expressed in terms of  
dots per inch (dpi). Low resolution causes font characters and graphics  
to have a jagged appearance. Higher resolution means smoother curves  
and angles as well as a better match to traditional typeface designs.  
Resolution values are represented by horizontal data and vertical data,  
for example, 360 × 360 dpi. This printer can produce output with  
resolutions up to 1440 × 720 dpi precision with the BC-22e Photo  
BJ Cartridge on both plain paper and special media, or with the BC-21e  
Color BJ Cartridge on High Resolution or Glossy Photo Paper.  
RGB  
An acronym for Red, Green, and Blue; the three primary colors used in  
the additive process to form a wide spectrum of colors.  
Glossary  
G-5  
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G-6  
Glossary  
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Index  
I
BIOS settings: 2-17  
BJ cartridges: 1-2, 4-3, 4-8, 5-11, A-4  
capping: 4-15  
A
Accessories: 1-2–3  
Acoustic noise level: A-5  
Align print heads: 2-7, 4-3–5, 5-2  
Application error: 5-7  
Assorted Paper Starter Kit: 3-4  
Auditing, printer: 2-15  
guidelines: 4-8–9  
holders: 4-2  
maintenance: 4-10–11  
replacing: 4-11–15  
specifications: A-4  
Authorized Service Facility: 1-5  
Auto feed guidelines: 3-9  
Automatic feed: A-1  
standard configuration: 4-8  
storage box: 4-10, 4-13, 4-19–21  
storing: 4-19–21  
Automatically feeding paper: 3-7–8  
BJ tanks: 1-2, 4-8, 4-16–19  
maintenance: 4-10–11  
replacing: 4-16–19  
BJC-5100 Series Printer Driver: 2-1–17,  
4-3 See also Printer Driver  
Black ink only  
fast output: 4-8  
setting: 2-4  
Brilliant White Paper: 1-3, 3-2, 3-6,  
A-2  
Bubble Jet Paper: 1-3, 2-17, 3-3, 3-6,  
A-2  
B
Back Print Film: 1-3, 3-3–4, 3-6–7,  
3-14–15, A-2  
Backlighting device: 3-3  
Banner Paper: 1-3, 3-2, 3-5–6, 3-14,  
3-20–23, A-2  
printing: 3-20–23  
Basic problems: 5-2–11  
BBS: 1-4, 5-1  
BC-21e Color BJ Cartridge: 1-2, 2-4,  
4-8–18, A-4  
replacing BJ tanks: 4-16–19  
BC-22e Photo BJ Cartridge: 1-2, 2-4,  
4-8–9, A-4  
Bubble Jet print head: 1-2  
Bulletin Board Service: 1-4, 5-1  
C
BC-23 Enhanced Black BJ Cartridge:  
1-2, 4-8–9, 4-11, A-4  
BCI-21 Black BJ Tank: 1-2, 4-8, 4-21,  
A-4  
BCI-21 Color BJ Tank: 1-2, 4-8, 4-21,  
A-4  
Beeping, printer: 2-6, 5-11  
Bidirectional support: 2-12  
Canadian Radio Interference  
Regulations: FCC-1  
Canon  
Authorized Service Facility: 1-5  
Bulletin Board Service: 1-4, 5-1  
Canada: 1-4, FCC-1  
Customer Care Center: 1-4–7, 5-1  
dealer: 1-2, 1-4  
Index  
I-1  
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Canon (continued)  
D
engineers: 1-3 , 4-10  
Fax Retrieval System: 1-4, 5-1  
help: 1-4, 5-1  
Density, print: 3-4, 4-9  
Details tab, Windows 98/95: 2-9  
Dimensions, printer: A-5  
Dither pattern: 2-5  
DL envelopes: 3-5, 3-12  
Document, printing: 2-2  
dpi: 2-5, A-2  
Referral Service: 1-2  
Specialty Papers: 1-3, 3-1–6,  
3-14–23  
Capping, BJ cartridges: 4-15  
Cartridge holders: 4-12–14  
CD ROM drive, problem: 5-3  
Chart/graphic setting: 2-5  
Choosing, BJ cartridges: 4-8–9  
Cleaning  
print heads: 2-7, 4-4, 4-6  
printer: 4-2–3  
Cleaning sheet, High Resolution Paper:  
3-16–17  
Clearing, paper jams: 5-11–12  
CMOS settings: 2-16  
Color  
output: 4-8–9  
settings: 2-5  
versus print speed: 2-16–17  
Color Management  
Draft mode: 2-4, 2-17  
E
ECP parallel port: 2-9, 2-17, 5-9  
Envelopes: 3-6, A-2  
European DL: 3-5, 3-12  
printable area: A-3  
printing: 3-12–14  
U.S. COM10: 3-5, 3-12, A-3  
Error conditions, printer: 5-11  
Error diffusion: 2-5  
Error message, appears: 5-5–7  
Error writing to LPT1: 5-5–6  
Extension cord: 1-6  
External buffer: 5-5, 5-9  
setting: 2-5  
tab: 2-3, 2-10  
Colors  
F
do not match: 5-10  
Fabric Sheet: 1-3, 3-3, 3-5–6, 3-15,  
3-17–19, A-2–3  
Fabric size: 3-5  
wrong: 5-8  
COM10 envelopes: 3-5, 3-12, A-3  
Comments, printer driver: 2-8, 2-11  
Communication, computer to printer:  
2-1  
Computer, processor: 2-17  
Copyright information: 2-6  
Corrective actions, troubleshooting: 2-6  
Custom settings: 2-4–5  
Customer Care Center: 1-4–7, 5-1  
Cut sheet paper: 3-4  
Fanning paper: 3-8  
Fast black output: 4-8  
Fax Retrieval System: 1-4, 5-1  
FCC regulations: FCC-1–2  
Feed method: 3-5–6  
Feeding paper  
automatically: 3-7–8  
manually: 3-10–11  
I-2  
Index  
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G
I
Gamma setting: 2-5  
General Protection Fault: 5-7  
General specifications: A-5  
General tab  
Windows 98/95: 2-8, 4-4  
Windows NT: 2-11, 4-4  
Glossary: G-1–5  
Identifying, printer problem: 5-1–2  
IEEE 1284 ECP-compatible: 5-9  
Image color matching: 2-5  
Ink: 1-2–3, 4-8–21  
Ink Cartridge Storage Box: 4-10, 4-13,  
4-19–21  
Installation, interrupted: 5-3  
Instructions, safety: 1-5–7  
Interface cable: 3-10, 4-1, A-5  
Glossy Photo Cards: 1-3, 3-2, 3-6, 3-15,  
A-2  
Glossy Photo Paper: 1-3, 3-2, 3-6, 3-15,  
4-8, A-2  
Graph paper: 3-4  
L
Landscape orientation: 2-4  
Legal size: 3-5, A-1  
Letter size: 3-5, A-1  
Lights, flashing: 2-6  
Limit mark: 3-9  
Limited warranty: 1-3, 4-10, 5-2  
Line feed speed: A-2  
Loading paper: 3-7–11  
LPT1, error: 5-5–6  
Graphic mode: 2-5  
Greeting Cards: 1-3, 3-3, 3-6, A-2  
Guidelines  
auto feed: 3-9  
BJ cartridges: 4-8–9  
paper: 3-4  
printer: 4-1–2  
specialty paper: 3-14–15  
H
M
Halftoning: 2-5  
Maintaining  
Hard disk: 2-17, 5-7  
BJ cartridges and tanks: 4-10–11  
printer: 2-7, 4-1–22  
Maintenance tab: 2-7, 4-4–7  
Manual feed: 2-4, 2-6, 3-10–11, A-1  
Margins: A-3  
Measurements, page size: 3-5, A-1  
Media type: 2-4, 2-17, 3-4, 3-6, 3-19,  
5-10  
Memory: 2-6, 5-7  
Mirror image printing: 3-4  
Monitor: 2-5  
Monochrome printing: 2-4  
Multipart paper: 3-4  
Heavier-weight print media: 3-6, 3-10  
Help feature: 2-5  
High Gloss Photo Film: 1-3, 3-2,  
3-6, 3-15, A-2  
High mode: 2-4  
High print quality: 2-4, 4-8  
High quality, fast color output: 4-8  
High Resolution Paper: 1-3, 3-3,  
3-6, 3-14–17, 4-8, A-2  
cleaning sheet: 3-16–17  
High speed error diffusion: 2-5  
Holder 1/Holder 2: 4-3–4, 4-8, 4-11  
Home position: 4-15  
Humidity: 3-15, A-5  
Index  
I-3  
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Photo output: 4-8  
Photo/ICM setting: 2-5  
Photo-realistic printing: 2-4, 3-5, 4-8  
Photographs: 4-8  
Plain paper: 2-17, 3-1, 3-6–7  
Platen: 4-3  
N
Nozzle pattern: 4-3–4  
O
Online  
Port  
Help, Windows: 2-4  
support: 1-4, 5-1  
printer: 2-9, 5-5–6  
settings: 2-9, 2-12  
Portrait orientation: 2-4  
Ports tab: 2-12  
Operating environment: A-5  
Orientation setting: 2-4  
Ownership, printer: 2-14  
Power  
consumption: A-5  
cord: 4-1  
P
saving: 2-7, 4-4, 4-7  
source: A-5  
strip: 4-2  
Paper  
does not feed: 5-4  
fanning: 3-8  
surge protector: 4-2  
POWER button: 5-11  
POWER/ERROR light: 3-10–11, 4-12,  
5-5, 5-8, 5-11  
feed method: 3-5–6  
feeding, problems: 2-6  
guidelines: 3-4  
handling: 3-1–23, A-1  
jams: 5-11–12  
loading: 3-7–11  
not feeding: 2-6  
out: 5-11  
settings: 2-4  
size: 2-4, 3-5, 3-23, 5-9, A-1  
specialty: 1-3, 3-1–6, 3-14–23  
thickness: 3-10  
Print  
density: 3-4, 4-9  
job, not printing: 5-9  
media: 2-4, 5-8  
processor: 2-11  
resolution: A-2  
setup: 2-2–3  
speed: A-2  
spool: 5-5  
unable: 5-5–8  
weight: A-2  
Paper guide: 3-8  
Paper output tray: 3-7  
Paper support: 3-7  
Paper type  
recommended: A-2  
selecting: 3-1–6  
Parallel  
cable: 3-10, 4-1, 5-5, 5-9, A-5  
port, ECP: 2-9, 2-17, 5-9  
Pausing, printer: 2-5, 5-10  
Permissions, printer: 2-15  
width: A-2  
Print heads: 4-11  
alignment: 2-7, 4-4–5  
cleaning: 2-7, 4-4, 4-6, 5-8, 5-10  
Print quality: 2-4, 2-17  
poor: 2-6  
problems: 5-8, 5-10  
Printable area  
envelopes: A-3  
paper: A-3  
I-4  
Index  
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Printed page  
curled/warped/wrinkled: 5-10  
smeared: 5-10  
Printer  
Printing  
banner paper: 3-20–23  
document: 2-2  
envelopes: 3-12–14  
fabric sheet: 3-17–19  
halts: 5-8  
method: A-1  
nothing: 2-6  
auditing: 2-15  
availability: 2-13  
beeping: 2-6, 5-11  
cable, fault: 5-9  
cleaning: 4-2–3  
options: 2-4–16  
problems: 2-6, 5-1–12  
resolution: 2-5  
specifications: A-1–3  
speed versus color: 2-16–17  
test print: 2-8, 2-11, 4-3–4  
type: 2-4  
does not print: 2-6, 5-5–9  
guidelines: 4-1–2  
lights flashing: 2-6  
maintaining: 2-7, 4-1–22  
maintenance, printer driver: 2-7,  
4-4–7  
not turning on: 2-6  
ownership: 2-15  
pausing: 2-5, 5-10  
permissions: 2-15  
pooling: 2-12  
Printout  
faint: 5-8  
unsatisfactory: 5-8–10  
Problems, basic: 5-2–11  
Processor, computer: 2-17  
Properties, Windows: 2-2–15  
port: 2-9, 2-12  
priority: 2-13  
R
problem, identifying: 5-1–2  
problems: 5-1–12  
properties: 2-2–15  
servicing: 1-5, 5-11  
setup: 2-2–3  
RAM: 2-17  
Regular printing: 2-4  
Replacing  
BJ cartridges: 4-9–15  
BJ tanks: 4-9, 4-16–19  
Resolution: 2-5, A-2  
RESUME button: 4-6, 5-11–12  
Routine maintenance: 2-7, 4-2  
sharing: 2-14  
stand: 4-1  
transporting: 4-21–22  
using with Windows: 2-1–17  
Printer driver  
cannot install: 5-3  
error: 5-6–7  
S
help: 2-4  
printer maintenance: 4-4–7  
settings: 5-10  
understanding: 2-1  
using: 2-3–16  
Windows: 2-3–16  
Safety instructions: 1-5–7  
Sales receipt: 1-5  
Saving power: 2-7, 4-4, 4-7  
Scheduling tab: 2-13  
Security tab: 2-15  
Separator page: 2-8, 2-11  
Serial number, printer: 5-1–2  
Index  
I-5  
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Servicing, printer: 1-5, 5-11  
Settings tab: 2-4, 3-4, 3-10, 3-14,  
3-19, 3-23  
Seven-color printing: 4-8  
Sharing tab: 2-3, 2-14  
Sheet feeder: 3-8, 3-11  
capacity: A-1  
Size setting, print media: 2-4  
Smudge resistant: 3-9  
Specialty papers: 1-3, 3-1–6, 3-14–23  
guidelines: 3-14–15  
Specifications: A-1–5  
Speed versus color: 2-16–17  
Spilled ink: 4-10–11  
Spool settings: 2-9, 2-13  
Spooling error: 5-5  
Standard  
Test  
page: 2-8, 2-11  
prints: 4-3–4  
Text, with spot color: 4-8  
Thick paper: 3-4  
Timeout settings: 2-9  
Transparencies: 1-3, 3-4, 3-6–7,  
3-14–15, A-2  
Transporting, printer: 4-21–22  
Troubleshooting  
printer: 5-1–12  
tab, Windows: 2-6  
T-Shirt Transfers: 1-3, 3-3–4, 3-6, A-2  
Type of printing: 2-4  
U
Unable to print: 5-5  
U.S. Commercial number 10: 3-5,  
3-12, A-3  
configuration, BJ cartridges: 4-8  
mode: 2-4  
print quality: 2-4  
Starter kit, paper: 3-4  
Storage box, BJ cartridges: 4-10, 4-13,  
4-19–21  
V
Ventilation: 1-6  
Version number, printer: 2-6  
Storing  
BJ cartridges: 4-19–21  
environment: A-5  
Supplies: 1-2–3  
W
Support, Canon: 1-4, 5-1  
Switching device: 5-5, 5-9  
System  
Warranty: 1-3, 4-10, 5-2  
Weight, printer: A-5  
Windows  
BIOS: 2-17  
CMOS: 2-17  
memory: 2-17  
setup: 2-17  
98/95 tabs: 2-8–10  
NT 4.0 tabs: 2-11–15  
printer setup: 2-2  
test print: 2-8, 2-11, 4-3–4  
using printer: 2-1–17  
Windows Printing System (WPS)  
driver: 5-6, 5-9  
Windows tabs: 2-3–16  
specifying options: 2-16  
World Wide Web: 1-4–5, 5-1  
T
Tabloid paper: 3-5, 3-10, 4-9  
Tabs, Windows: 2-4–16  
Technical support: 1-4, 5-1  
Temperature: 3-15, A-5  
I-6  
Index  
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FCC Regulations  
Bubble Jet Printer Model K10902  
This device complies with Part 15 of the FCC Rules. Operation is subject  
to the following two conditions: (1) This device may not cause harmful  
interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Note: This equipment has been tested and found to comply with the  
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.  
These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment  
generates, uses and can radiate radio frequency energy and, if not installed  
and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment  
does cause harmful interference to radio or television reception, which can  
be determined by turning the equipment off and on, the user is  
encouraged to try to correct the interference by one or more of the  
following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Use of a shielded cable is required to comply with Class B limits in  
Subpart B of Part 15 of the FCC Rules.  
Do not make any changes or modifications to the equipment unless  
otherwise specified in the manual. If such changes or modifications  
should be made, you could be required to stop operation of the  
equipment.  
Canon Computer Systems, Inc.  
2995 Redhill Ave.  
Costa Mesa, CA 92626  
(800) 423-2366  
FCC Regulations  
FCC-1  
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Canadian Radio Interference Regulations  
This digital apparatus does not exceed the Class B limits for radio noise  
emissions from digital apparatus as set out in the interference-causing  
equipment standard entitled “Digital Apparatus,ICES-003 of the  
Industry Canada.  
Cet appareil numérique respecte les limites de bruits radio électriques  
applicables aux appareils numériques de Classe B prescrites dans la  
norme sur le matériel brouilleur: Appareils Numériques,NMB-003  
édictée par l’Industrie Canada.  
FCC-2  
FCC Regulations  
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