Canon Photo Printer IP3500 User Manual

Photo Printer

series

Quick Start Guide

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series

Photo Printer

Quick Start Guide

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Canon PIXMA iP3500 series Photo Printer Quick Start Guide.

this manual may not be reproduced in any form, in whole or in part, without the prior written consent

of Canon U.S.A., Inc.

Disclaimer

Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use

guide to your Canon PIXMA iP3500 series Photo Printer. All statements, technical information and

recommendations in this manual and in any guides or related documents are believed reliable, but

the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended

to be, nor should they be understood to be, representation or warranties concerning the products

described.

Specifications are subject to change without notice.

Depending on your application program, operations may differ. For details, refer to the instruction

manual of your application. The steps described in this manual are in Windows Vista™ operating

system Ultimate Edition (hereafter referred to as “Windows Vista”) and Mac^®OS X v.10.4.x.

As an ENERGY STAR^®Partner, Canon Inc. has determined that this product meets the ENERGY

STAR^®guidelines for energy efficiency.

All information regarding non-Canon products was compiled from publicly available information. No

representation is made regarding the accuracy thereof.

About Consumables

Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.

Trademarks

z “Microsoft” is a registered trademark of Microsoft Corporation.

z “Windows” is a trademark of Microsoft Corporation, registered in the U.S. and other countries.

z “Windows Vista” is a trademark of Microsoft Corporation.

z “Macintosh” and “Mac” are trademarks of Apple Inc., registered in the U.S. and other countries.

Canon U.S.A., Inc.

One Canon Plaza

Lake Success, NY 11042

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Table of Contents

Before Using the Printer ................................2

Turning the Printer On and Off .......................2

Loading Printing Paper ...................................4

Hints for Handling the Paper Source ..............7

Loading Paper ..............................................10

Loading Envelopes.......................................14

Loading Small-Sized Paper ..........................16

Printing from Your Computer......................17

Printing with Windows...................................17

Printing with Macintosh.................................18

Printing Photographs Directly

from a Compliant Device.......................19

Printing Photographs Directly

from a Compliant Device ..............................19

About PictBridge Print Settings.....................21

Routine Maintenance ...................................23

Replacing an Ink Tank..................................23

Keeping the Best Printing Results ................28

When Printing Becomes Faint or Colors

Are Incorrect .................................................29

Printing the Nozzle Check Pattern................30

Examining the Nozzle Check Pattern ...........32

Print Head Cleaning......................................33

Print Head Deep Cleaning............................36

Aligning the Print Head.................................38

Cleaning Your Printer ...................................44

Troubleshooting ...........................................52

Cannot Install the Printer Driver....................53

Cannot Connect to Computer Properly.........54

Print Results Not Satisfactory.......................55

Printer Does Not Start...................................59

Printer Moves But Ink Is Not Ejected............60

Paper Does Not Feed Properly.....................61

Paper Does Not Feed from the Paper Source

Specified in the Printer Driver.......................61

Paper Jams...................................................62

ALARM Lamp Flashes Orange.....................64

Error Message Appears on the Computer

Screen ..........................................................66

Error Message Appears on a PictBridge

Compliant Device..........................................68

Appendix .......................................................70

How to Use the Documentation Provided.....70

Reading the On-screen Manuals..................71

Specifications................................................72

Safety Precautions .......................................74

Users in the U.S.A. .......................................77

Index ..............................................................81

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Before Using the Printer

Turning the Printer On and Off

Turn on the printer before printing.

Note

Auto Power On/Off Feature

You can set the printer to turn on and off automatically.

z Auto Power On: Automatically turns on the printer when print data is sent from the computer.

z Auto Power Off: Automatically turns off the printer when no print data is sent for a certain interval.

Set this setting in the Maintenance sheet of the printer driver in Windows , and in the Canon IJ Printer

Utility on a Macintosh^®. For setting details, refer to the PC Printing Guide on-screen manual.

„ Turning on the Printer

Before turning on the printer, confirm the following.

z The Print Head and ink tanks are set into place.

z The printer is connected to your computer (or a compatible device).

z The printer driver is installed.

Note

If preparatory operations above are not complete, follow your setup sheet to complete them.

Press the POWER button.

The POWER lamp flashes green, and changes to

steady, non-flashing light.

Important

If the ALARM lamp begins to flash orange, see

“ALARM Lamp Flashes Orange” on page 64.

Turn on your computer.

Before Using the Printer

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„ Turning off the Printer

To turn off the printer, press the POWER

button.

When the POWER lamp stops flashing, the printer

is turned off.

Important

About the Power Plug

When removing the power plug after turing off the

printer, be sure to confirm that the POWER lamp is not

lit. If the power plug is removed from the wall outlet

with the POWER lamp still lit or flashing green, the

printer may become unable to print.

See “Keeping the Best Printing Results” on page 28.

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Loading Printing Paper

This section describes how to load printing paper in the Rear Tray and the Front Tray.

Note

z At purchase, the printer is set to feed from the Rear Tray. If you are printing without changing paper

source settings, load paper in the Rear Tray.

z You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using any

other type of paper, load it in the Rear Tray. For details on loading paper, see “Loading Paper” on

page 10.

„ Using Specialty Media

Canon recommends that you use Canon genuine media to ensure optimal print quality.

z Photo Quality Media

z Glossy Photo Paper

z Media Suited for Business

Documents

z High Resolution Paper

z Matte Photo Paper

z Photo Paper Plus Double Sided

z Photo Paper Plus Glossy

z Photo Paper Plus Semi-gloss

z Photo Paper Pro

z Photo Stickers

Before Using the Printer

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„ Paper Handling

z Recommended Paper and Requirements

Model^*1

Media Type

Paper Support Load Limit Paper

Output

Position of Printer Driver

the Paper Setting for

Rear Tray

Front

Tray

Tray Load Thickness Media Type

Limit

Lever^*2

Plain Paper^*3

Envelopes

—

150 sheets

100

sheets

50 sheets Left

1 envelope Right

50 sheets Left

Plain Paper

Envelope

10 envelopes

Not

loadable^*4

High

Resolution

Paper

HR-101N 80 sheets

SW-201 100 sheets

Not

High

Resolution

Paper

loadable^*4

Super White

Paper

80 sheets 50 sheets Left

Plain Paper

Glossy Photo GP-401

Paper

A4, Letter,

5" x 7" /

Not

Left

Glossy Photo

Paper

loadable^*4

Glossy Photo GP-501

Paper

Not

Glossy Photo

Paper

127.0 x 177.8

mm,

loadable^*4

“Everyday

Use”

8" x 10" /

203.2 x 254.0

mm: 10 sheets

Matte Photo

Paper

MP-101

GP-502

Not

Left

Matte Photo

Paper

loadable^*4

4" x 6" / 101.6 x

152.4 mm,

Wide: 20

Photo Paper

Glossy

Not

Glossy Photo

Paper

loadable^*4

sheets

Photo Paper

Plus Semi-

gloss^*6

SG-101,

SG-201

Not

Photo Paper

Plus Glossy

loadable^*4

Credit card:

20 sheets

(Rear Tray

only)^*3

Photo Paper

Pro^*6

PR-101

PP-101

Not

Left

Photo Paper

Pro

loadable^*4

Photo Paper

Plus Glossy^*6

Not

Photo Paper

Plus Glossy

loadable^*4

Photo Paper

Plus Double

Sided^*6*7

PP-101D 1 sheet

Not

Photo Paper

Plus Double

Sided

loadable^*4

Photo Stickers PS-101

1 sheet

Not

Left

Photo Paper

Plus Glossy

loadable^*4

T-Shirt

TR-301

Not

Right

T-Shirt

Transfers

loadable^*4

*1 Paper with a Model Number is Canon specialty media. Refer to the instruction manual

supplied with the paper for detailed information on the printable side and notes on handling

paper. For information on the paper sizes available for each Canon genuine paper, visit our

website. You may not be able to purchase some Canon genuine papers depending on the

country or region of purchase. Paper is not sold in the US by Model Number. Purchase

paper by name.

*2 If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever

set to the right. It may improve print quality. Reset the Paper Thickness Lever after you finish

printing. For details on the Paper Thickness Lever, refer to “Front View” in “Main

Components” of the User’s Guide on-screen manual.

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*3 Proper feeding of paper may not be possible at the maximum capacity depending on the

type of paper or environmental conditions (either very high or low temperature and

humidity). In such cases, reduce the sheets of paper you load at a time to around half

(around 0.2 inches / 5 mm in paper stack height).

*4 Feeding this paper from the Front Tray can damage the printer. Load in the Rear Tray.

*5 We recommend that you remove the previously printed sheet from the Paper Output Tray

before continuously printing to avoid blurs and discoloration.

*6 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be

stuck to one another causing them not to be fed properly. In this case, load one sheet at a

time.

*7 This paper cannot be used in Macintosh.

Important

Put unused paper back into the package, and store them avoiding heat, humidity, and direct

sunlight.

Note

For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide on-

screen manual.

z Media Types You Cannot Use

Do not use the following types of paper. Using such paper will not only produce unsatisfactory

results, but can also cause the printer to jam or malfunction. Additionally, when printing on A5 or

smaller sized paper, do not use paper thinner than a post card, including plain paper or notepad

paper cut to a small size.

z Folded, curled, or wrinkled paper

z Damp paper

z Paper that is too thin (weighing less than 17 lb / 64 gsm)

z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than

28 lb / 105 gsm)

z Picture postcards

z Postcards affixed with photos or stickers

z Any type of paper with holes

z Paper that is not rectangular

z Paper bound with staples or glue

z Paper with adhesives

z Paper decorated with glitter, etc.

Before Using the Printer

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Hints for Handling the Paper Source

This printer offers two paper sources to load printing paper; the Rear Tray (A) and the Front Tray (B).

(A)

(B)

Here are some hints for handling these paper sources according to how you are using them.

Note

z Some types and sizes of paper are not loadable in the Front Tray and requires the use of the Rear Tray.

See “Paper Handling” on page 5. For details on loading paper, see “Loading Paper” on page 10.

z Printer driver settings may be required depending on the usage. For details on printer driver settings,

refer to the PC Printing Guide on-screen manual.

„ When Printing for the First Time

At purchase, the printer is set to feed from the Rear Tray.

If you are printing without changing paper source settings, load paper in the Rear Tray.

Note

For details on loading paper, see “Loading Paper in the Rear Tray” on page 10.

„ Changing the Paper Source

In the printer driver, select a Paper Source. For details on printer driver settings, see “Printing

with Windows” on page 17 or “Printing with Macintosh” on page 18.

Note

If you select Front for Plain Paper, the printer will automatically switch to the Front Tray only

when A4, Letter, or B5-sized paper is selected for Page Size (or Paper Size), and Plain Paper is

specified for Media Type.

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(A)

(A) Switch paper source here.

Note

z Some types and sizes of paper are not loadable in the Front Tray and requires the use of the

Rear Tray. See “Paper Handling” on page 5. For details on loading paper, see “Loading Paper”

on page 10.

z Printer driver settings may be required depending on the usage. For details on printer driver

settings, refer to the PC Printing Guide on-screen manual.

„ If You Print Regularly on Photo Paper as well as on Plain Paper

You can load photo paper in the Rear Tray and plain paper in the Front Tray.

You can print more efficiently by selecting Front for Plain Paper, since the paper source will be

switched automatically to the Front Tray for this paper.

(A)

(B)

(A) Rear Tray: Load paper of various types and sizes, including photo paper

(B) Front Tray: Load A4, Letter, or B5-sized plain paper.

Before Using the Printer

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z Choosing the paper source to match the location of the printer

You can choose to use only either the Rear Tray or Front Tray according to the location of the

printer. For example, if you intend to install the printer in a small place, such as on a shelf with

minimal space, you can use just the Front Tray for printing.

Note

You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using

any other type of paper, load it in the Rear Tray. For details on loading paper, see “Loading Paper”

on page 10.

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Loading Paper

Important

z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39" /

54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.

z You cannot print on postcards affixed with photos or stickers.

z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause the

paper to be jammed.

(A)

(B)

Note

z We recommend using genuine Canon photo media when printing photographs. For details on the

specialty media Canon provides for use with its various printers, see “Using Specialty Media” on

page 4.

When Printing on Plain Paper

z You can use general copy paper or Canon’s Super White Paper. When printing on both sides, we

recommend Canon’s Super White Paper Double-Sided.

Paper size:

– Standard sizes: Rear Tray: A4, B5, A5, Letter, Legal

Front Tray: A4, B5, Letter

– Non-standard sizes for the Rear Tray: 2.13 x 3.39 inches to 8.5 x 23 inches / 54.0 x 86.0 mm to

215.9 x 584.2 mm

Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)

„ Loading Paper in the Rear Tray

Flatten the four corners of the paper before loading it.

Note

z Align the edges of paper neatly before loading. Loading paper without aligning the edges may

cause paper jams.

z If paper is curled, hold the opposing curled corners and gently bend them in the opposite

direction until the paper becomes completely flat. See “Paper is curled.” on page 58.

z To avoid curling, handle paper as follows.

– When you are not using the printer, remove paper from the Rear Tray, and put unused paper

back into the package and keep them on a level surface.

– Take out only the necessary number of sheets from the package, just before printing.

Before Using the Printer

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Prepare to load paper.

(1) Open the Rear Tray and pull out the Paper

(1)

Support to support the paper.

(2) Open the Front Tray.

(4)

(3) Extend the Output Tray Extension.

Note

When closing the Output Tray Extension after

printing, lift it up slightly.

(4) Adjust the position of the Paper Thickness

Lever.

(2)

Set it to the right when printing on envelopes or

T-shirt transfers, and left when printing on any

other type of the paper. See “Paper Handling”

on page 5.

(3)

Note

If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever

set to the right. It may improve print quality.

Reset the Paper Thickness Lever to the left when you finish printing.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the

User’s Guide on-screen manual.

Load the paper.

(1) Load the paper in the Rear Tray with the print

(A)

side facing UP.

(1)

Important

Do not load higher than the Load Limit Mark (A).

(2) Align the paper stack against the Cover Guide

on the right side of the Paper Support.

(3)

Note

Make sure that the Cover Guide is set upright

when you load paper in the Rear Tray.

(2)

(3) Pinch the Paper Guide and slide it against the

left side of the paper stack.

Select Rear Tray for Paper Source, and the size and type of the loaded paper in

Page Size (Paper Size) and Media Type in the printer driver.

Note

For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with

Macintosh” on page 18.

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„ Loading Paper in the Front Tray

You can load A4, Letter, or B5-sized plain paper (such as Canon Super White Paper SW-201) in

the Front Tray. You cannot load any other paper in the Front Tray.

Flatten the four corners of the paper before loading it.

See “Flatten the four corners of the paper before loading it.” on page 10.

Prepare to load paper.

(1) Open the Front Tray.

(3)

(2) Extend the Output Tray Extension.

(3) Set the Paper Thickness Lever to the left.

Note

Reset the Paper Thickness Lever to the left when

you finish printing. For details on the Paper

Thickness Lever, refer to “Front View” in “Main

Components” of the User’s Guide on-screen

manual.

(1)

(2)

Load the paper with the print side facing DOWN.

(1) Load the paper into the Front Tray with the

print side facing DOWN and the leading edge

to the far side.

(A)

(1)

Important

Do not load higher than the Load Limit Mark (A).

(2)

(2) Align the right edge of the paper stack against

(4)

the inner face of the Front Tray.

(3) Align the near and left edges of the paper stack

with the Paper Size Mark.

(4) Pinch the Paper Guide and slide it until it lightly

touches the left side of the loaded paper stack.

Important

(3)

If the Paper Guide is pressed too firmly against

the side of the loaded paper, the paper may bend

and not feed properly.

Important

When loading paper in the Front Tray, refer to the

illustration left and make sure not to load paper with the

wrong side up.

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Select Front Tray for Paper Source, and the size and type of the loaded paper in

Page Size (or Paper Size) and Media Type in the printer driver.

Note

For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with

Macintosh” on page 18.

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Loading Envelopes

Envelopes must be fed from the Rear Tray. Use either European DL or US Comm. Env. #10-sized

envelope.

Important

z Do not use the following envelopes:

– Envelopes with a double flap (or sticker flaps)

– Envelopes with an embossed or treated surface

– Envelopes with pressure seals

– Envelopes whose gummed flaps are already moistened and adhesive

z Select either DL Env. or Comm. Env. #10 in the printer driver according to the envelope size you are

using. If you do not, the address will be printed in the wrong direction.

z In Windows, print guidance will be displayed when envelopes are printed. To prevent display of print

guidance, refer to “Printing Envelopes” in the PC Printing Guide on-screen manual.

Prepare the envelopes.

z Press down on all four corners and edges of the envelopes to flatten them.

z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite

direction.

z If the flap of an envelope is curled, flatten it.

z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope

flat and sharpen the crease.

Press the envelope flat, working from the middle to the edge.

* The above illustrations show a side view of the leading edge of the envelope.

Important

The envelopes may jam in the printer if they are not flat or the edges are not aligned.

Make sure that no curl or puff exceeds 0.1 inches / 3 mm.

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Retract the Paper Support.

Important

Envelopes may not be fed properly if the Paper Support is extended.

(1)

(B)

Load the envelopes.

(2)

(1) Load the envelope against the Cover Guide

(the right side of the Paper Support). Load with

the address side facing UP and the rear flaps

DOWN on the left. Up to 10 envelopes can be

loaded at once.

(3)

Important

Make sure that the Cover Guide is set upright,

when you load paper in the Rear Tray.

(2) Pinch the Paper Guide and slide it against the

left side of the envelope.

(A)

(3) Set the Paper Thickness Lever to the right.

(A) Printing orientation

(B) Make sure the flaps are folded.

Note

Reset the Paper Thickness Lever to the left when

you finish printing. For details on the Paper

Thickness Lever, refer to “Front View” in “Main

Components” of the User’s Guide on-screen

manual.

Specify the settings in the printer driver.

(1) Select Envelope in Media Type.

(2) Select the size for envelopes.

In Windows, select DL Env. or Comm. Env. #10 in Page Size.

In Macintosh, select DL Envelope or #10 Envelope in Paper Size.

(3) Select Landscape in Orientation.

Important

Be sure to set the printer driver setting properly. If you do not, the address will be printed in the

wrong direction.

Note

For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with

Macintosh” on page 18.

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Loading Small-Sized Paper

You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers.

Important

Small-sized paper must be fed from the Rear Tray.

„ Loading Small-Sized Paper in the Rear Tray

Load the paper.

(1) Load the paper into the Rear Tray with the print

(3)

(1)

side facing UP.

(2) Align the paper stack against the Cover Guide

on the right side of the Paper Support.

Note

Make sure that the Cover Guide is set upright

when you load paper in the Rear Tray.

(3) Pinch the Paper Guide and slide it against the

left side of the paper stack.

(2)

Select Rear Tray for Paper Source, and the size and type of the loaded paper in

Page Size (or Paper Size) and Media Type in the printer driver.

Note

For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with

Macintosh” on page 18.

Before Using the Printer

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Printing from Your Computer

This section describes the procedure for basic printing.

Printing with Windows

Turn on the printer and load the paper in the printer.

See “Turning the Printer On and Off” on page 2 and “Loading Printing Paper” on page 4.

Create a document or open a file to print using an appropriate application software.

Select Print on the application software’s File

menu.

Make sure that Canon XXX (where “XXX” is

your printer’s name) is selected in Select

Printer, and click Preferences (or

Properties).

Specify the required settings and click OK.

You can change the paper source to be used with

the printer driver. For details, refer to “Changing the

Paper Source” in the User’s Guide on-screen

manual.

Note

For details on other printer driver functions, click

Help or Instructions to view the online help or the

PC Printing Guide on-screen manual.

Instructions is only displayed when the on-screen

manuals are installed.

Click Print (or OK).

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Printing with Macintosh

Turn on the printer and load the paper in the printer.

See “Turning the Printer On and Off” on page 2 and “Loading Printing Paper” on page 4.

Create a document or open a file to print using an appropriate application software.

Select Page Setup on the application

software’s File menu.

Make sure that your printer’s name is

selected in Format for.

Select the desired paper size in Paper Size.

Click OK.

Select Print on the application software’s File menu.

Select Quality & Media in the pop-up menu.

Specify the required settings.

You can change the paper source to be used with

the printer driver. For details, refer to “Changing the

Paper Source” in the User's Guide on-screen

manual.

Note

For details on other printer driver functions, click

to view the PC Printing Guide on-screen manual. If

the on-screen manuals are not installed, the PC

Printing Guide on-screen manual is not displayed

even if

is clicked.

10 Click Print.

Printing from Your Computer

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Printing Photographs Directly from a

Compliant Device

You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile

phone using a USB cable recommended by the device’s manufacturer, and print recorded images

directly without using a computer.

z Connectable Devices

PictBridge is an industry standard enabling a range of digital photo solutions, including the direct

printing of photos from a digital still camera, camcorder or mobile phone* without the need to use

a computer. A device can be connected to this printer for direct printing regardless of the

manufacturer or the model as long as it complies with the PictBridge standard.

* PictBridge compatible digital still cameras, digital camcorders, and camera-equipped mobile

phones are hereafter collectively referred to as “PictBridge compliant device”.

A device with this mark is PictBridge compliant.

z Printable Image Data Format

This printer prints images taken with a DCF (Design rule for Camera File system) ver. 1.0/2.0-

compatible digital camera (Exif ver. 2.2/2.21 compliant), as well as PNG files.

Printing Photographs Directly from a Compliant Device

To connect a PictBridge compliant device to this printer, use a USB cable recommended by the

device’s manufacturer.

Caution

Do not connect any equipment other than PictBridge compliant devices to the Direct Print Port of the

printer. If you do so, electric shock, fire, or damage to the printer could result.

Important

Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge

compliant device. When disconnecting the USB cable between the PictBridge compliant device and

printer, follow the instructions given in the device’s instruction manual.

Note

When printing photos with the PictBridge compliant device connected to the printer, we recommend the

use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it

fully.

Prepare for printing.

(1) Turn on the printer.

See “Turning the Printer On and Off” on page 2.

(2) Load paper.

See “Loading Printing Paper” on page 4

Note

When printing directly from a PictBridge compliant device, you can only use the Rear Tray as the

paper source. Do not load paper in the Front Tray.

_DP_owri_nn_lot_ain_dg_froP_mh_Wot_wo_wg_.Sra_omph_ans_uaD_lsi_.r_ce_oc_mt_.ly_Alf_lr_Mo_am_nuaa_lsC_So_eam_rcp_hli_Aa_nn_dt_DD_owe_nv_loic_ae_d.

Connect the PictBridge compliant device to the printer.

Note

Depending on the model or brand of your device, you may have to select a print mode compliant

with PictBridge before connecting the device. You may also have to turn on the device or select

Play mode manually after connecting the device to the printer.

Perform necessary operations on the PictBridge compliant device before connecting it to this

printer according to instructions given in the device’s instruction manual.

(1) Make sure that the PictBridge compliant

device is turned off.

(2) Connect the PictBridge compliant device to

the printer using a USB cable recommended

by the manufacturer of the device.

The device turns on automatically.

If your device does not turn on automatically,

turn it on manually.

(3) Set up the PictBridge compliant device for

direct printing.

will appear on the LCD of the device

when the printer is correctly connected.

(2)

Specify the print settings such as paper type and layout.

See “About PictBridge Print Settings” on page 21.

You can make settings using the menu on the LCD of your PictBridge compliant device.

Select the size and type of paper that you loaded in the printer.

Start printing from your PictBridge compliant device.

Printing Photographs Directly from a Compliant Device

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About PictBridge Print Settings

„ Settings on a PictBridge Compliant Device

This section describes the print settings on a PictBridge compliant device. When operating the

device, be sure to follow the instructions given in the instruction manual of your PictBridge

compliant device.

Note

z In the following description, names of setting items are given according to those used in Canon-

brand PictBridge compliant devices. Setting item names may be different depending on the

brand or model of your device.

z Some setting items explained below may not be available on some devices.

When you cannot change print settings on a device, the printer prints images as follows:

– Paper size: 4" x 6"/101.6 x 152.4 mm

– Paper type: Photo

– Layout: 1-up, Borderless

– Date/File No. Print: Off (not printed)

– Image Optimize: On (the shooting information will be used for optimized printing)

z Paper size and Paper type Settings

The following sizes and types of printing paper can be used when printing from a PictBridge

compliant device.

z Paper size

4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm^*1,

Credit card, 8" x 10" / 203.2 x 254.0 mm, A4, Letter, Wide^*1

z Paper type

Loadable Paper^*3

Paper Type Setting

Plain Paper^*2

Super White Paper or other plain paper

Photo Paper Plus Glossy

Glossy Photo Paper

Photo

Glossy Photo Paper “Everyday Use”

Photo Paper Glossy

Photo Paper Plus Semi-gloss^*4

Photo Stickers^*5

Fast Photo

Photo Paper Pro

The available page sizes vary depending on the media type. For details, visit our website.

*1 Can be selected only on certain Canon-brand PictBridge compliant devices.

*2 Plain Paper can be selected for Paper type only when Paper size is set to A4 or 8.5" x

11" (Letter). When Paper type is set to Plain Paper, borderless printing will be disabled

even when Layout is set to Borderless.

*3 You may not be able to purchase some Canon genuine papers depending on the country

or region of purchase.

*4 When printing on Photo Paper Plus Semi-gloss 8" x 10" / 203.2 x 254.0 mm (SG-201),

select 20 x 25 cm/8" x 10" for Paper size and Default for Paper type.

*5 Exclusively used to print photo stickers. When printing on sticker paper, select 10 x 15

cm/4" x 6" in Paper size and Photo for Paper type. Do not set Layout to Borderless.

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z Layout Setting

Various layout options are available.

z Bordered/Borderless: You can select whether or not to print an image with a border.

z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper.

Sticker paper: When you select 10 x 15 cm/4" x 6" for Paper size, you can print 16 images

on a single sheet of paper.

A4 or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can

print 4 images on a single sheet of paper.

z Date/File No. Print Setting

You can specify whether the date and/or file number will be printed.

Note

z If the images already have dates superimposed when shot, set this PictBridge setting item to

Off. If you select Date, File No., or Both, the date and/or file number will be printed over the

date printed by the device’s function.

z Depending on the paper size and layout, the date will only be printed even when Both is

selected.

z Image Optimize Setting

You can select the optimization method to obtain high print quality. When you select On, the

shooting information is used to print the optimized image.

If you are using a Canon-brand PictBridge compliant device, the following additional options may

be available, depending on the model.

– VIVID makes green and blue more lively.

– NR (Noise Reduction) reduces the noise on blue areas like the sky as well as on black areas.

z Trimming Setting

You can select an area to print.

Printing Photographs Directly from a Compliant Device

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Routine Maintenance

Replacing an Ink Tank

This section explains the way to confirm the ink status and the procedure to replace ink tanks.

When ink runs out or other errors occur, the ALARM lamp flashes orange to inform you of the error.

See “ALARM Lamp Flashes Orange” on page 64 and confirm how to handle it. When printing from

your computer, error messages appear on your computer screen as well.

Note

z Be sure to install the ink tanks in the correct order indicated by the label on the Print Head Holder. The

printer will not print if an ink tank is installed in the incorrect position.

z For information on the compatible ink tanks, refer to the back cover of this guide.

z If printing becomes faint or white streaks appear despite sufficient ink levels, see “When Printing

Becomes Faint or Colors Are Incorrect” on page 29.

„ Getting the Ink Status Information

You can confirm the status of ink tanks in the following two ways:

z “With the Ink Lamps” on page 23

z “With the Computer Screen” on page 24

z With the Ink Lamps

You can confirm the status of each ink tank by the ink lamps. Open the Top Cover of the printer

to confirm how the ink lamps light or flash.

z Ink lamp is on

The ink tank is correctly set and there is enough ink remaining to print.

z Ink lamp is flashing

Flashing slowly (at around 3-second intervals)

......Repeats

Ink is low. You can continue printing for a while, but we recommend you to have a new ink

tank available.

Flashing quickly (at around 1-second intervals)

......Repeats

The ink tank is inserted in the wrong position or it is empty. Ensure that the ink tank is in the

correct position as directed by the label on the Print Head Holder. If the position is correct and

its lamp flashes, it is empty. Replace it with a new one.

z Ink lamp is off

The tank is not set properly. Press the

mark on the ink tank until the tank clicks into place.

If it does not click into place, make sure that all packaging material is peeled off the ink tank.

See “Prepare the replacement tank.” on page 26. If the lamps are still off after reinserting the

ink tanks, there has been an error and the printer cannot print.

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z With the Computer Screen

You can confirm the status of each ink tank on the printer status monitor (Windows) and Canon

IJ Printer Utility (Macintosh).

(A)

(A) Confirm whether any symbols are displayed here.

Ink is low. You can continue printing for a while, but we recommend you to have a new ink

tank available.

Ink may have run out. Confirm the number of the times the ALARM lamp is flashing, and

see “Four Flashes: Ink tank is not installed properly. / Ink may have run out.” on page 64 or

“Sixteen Flashes: Ink has run out.” on page 65 in “ALARM Lamp Flashes Orange” on

page 64, and take appropriate action.

Note

Message may be displayed during printing. Confirm the displayed message and take appropriate

action.

Follow the procedure below to open each of the confirmation screens.

(1) Open the printer properties dialog box.

Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in

“Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen

manual.

(2) Click View Printer Status on the Maintenance sheet.

To confirm the ink tank information, click the Ink Details menu.

Note

You can also display the printer status monitor by clicking the Canon XXX (where “XXX” is your

printer’s name) which appears on the taskbar during printing.

(1) Open the Canon IJ Printer Utility.

Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen

manual.

(2) Select Ink Level Information in the pop-up menu.

To confirm the ink tank information, click Ink Details.

Routine Maintenance

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„ Replacing Ink Tanks

When ink tanks run out of ink, replace them using the following steps.

Important

Handling Ink

z To maintain optimal printing quality, we recommend the use of specified Canon brand ink tanks.

Refilling ink is not recommended.

z Once you remove an ink tank, replace it immediately. Do not leave the printer with ink tanks

removed.

z Replace empty tanks with new ones. Inserting partially used ink tanks may cause the nozzles to

clog. Furthermore, with such tanks, the printer will not be able to inform you when to replace the

tanks properly.

z Once an ink tank has been installed, do not remove it from the printer and leave it out in the

open. This will cause the ink tank to dry out, and the printer may not operate properly when it is

reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

z Color ink may be consumed even when printing a black-and-white document or when black-

and-white printing is specified.

Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may

be necessary to maintain the printer’s performance. When an ink tank is out of ink, replace it

immediately with a new one.

Open the Front Tray.

Make sure that the printer is on, and then open the Top Cover.

The Print Head Holder moves to the center.

Caution

z Do not hold the Print Head Holder to stop or move it.

z Do not touch the metallic parts inside the printer.

Important

If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right.

Close and reopen the Top Cover to return the holder to the center.

Remove the ink tank whose lamp is flashing fast.

(1) Push the tab and remove the ink tank.

Important

z Handle ink tanks carefully to avoid staining clothing

or the surrounding area.

z Discard empty ink tanks according to the local laws

and regulations regarding disposal of consumables.

Note

z Do not remove more than one ink tank at a time. Be

sure to replace ink tanks one by one when

replacing more than one ink tank.

z For details on ink tank flashing speed, see “Getting

the Ink Status Information” on page 23.

(A)

(A) Do NOT touch the Print Head Lock

Lever; remove only the ink tank.

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Prepare the replacement tank.

(1) Remove the new ink tank from its packaging.

(A)

(2) Pull the orange tape (A) in the direction of the

arrow to peel off the protective film.

(3) Remove the film (B) completely.

Important

(B)

Make sure that the protective film does not remain

on the air hole (C). If the air hole is blocked with

the remaining film, ink may leak out or may not

eject properly.

(C)

(4) Remove the orange protective cap from the

bottom of the ink tank.

Discard the cap once it is removed.

Important

z Do not touch the electrical contacts (E) on the ink

tank. Doing so can cause the printer to malfunction

or become unable to print.

z Be sure to remove the clear film from the ink tank in

the exact order shown in step 4-(1), as failure to

follow this step may cause the ink to leak and stain

your clothes and hands.

(D)

(E)

z Do not squeeze the side of ink tanks as this may

cause the ink to leak out and stain your clothes and

hands.

(D) Carefully hold the protective cap

when removing it to prevent the

ink from staining your fingers.

z Do not reattach the protective cap once you have

removed it. Discard it according to the local laws

and regulations regarding disposal of consumables.

z Do not touch the open ink port once the protective

cap is removed, as this may prevent the ink from

being ejected properly.

z Be careful not to stain your clothes and hands with

ink on the removed protective cap.

Routine Maintenance

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Install the ink tank.

(1) Insert the front end of the ink tank into the Print

(A)

(1)

Head.

Make sure the position of the tank matches the

label (A).

(2) Press on the

mark on the ink tank until

the ink tank snaps firmly into place.

(3) Make sure that the ink lamp lights up red.

Important

The printer cannot be used unless all the ink tanks are

installed.

(3)

(2)

Close the Top Cover.

Note

z If the ALARM lamp still flashes orange after the Top Cover is closed, see “ALARM Lamp

Flashes Orange” on page 64.

z When you start printing after replacing the ink tank, Print Head Cleaning is performed

automatically. Do not perform any other operations until Print Head Cleaning finishes. The

POWER lamp flashes green during cleaning.

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Keeping the Best Printing Results

To avoid drying of the Print Head and clogging of the nozzles, note the following.

Note

z Ink may blur depending on the paper in the following cases;

– Printed area is traced with a highlight pen or paint-stick, or

– Printed area is traced stained with water or sweat

z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed

properly. For details, “When Printing Becomes Faint or Colors Are Incorrect” on page 29.

„ When You Turn Off the Printer

Follow the procedure below to turn off the printer.

(1) Press the POWER button to turn off the printer.

(2) Confirm that the POWER lamp has gone out.

This takes a few seconds or as long as around 30 seconds.

(3) Unplug the power cord from the wall outlet.

If you are using a power outlet strip, you can switch it off instead.

When you press the POWER button to turn off the printer, the printer automatically puts a

protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or

switch off the power outlet strip before the POWER lamp goes out, this capping will not be done

properly, causing the Print Head to dry and clog.

„ When You Are Not Using the Printer for a Long Time

When you are not using the printer for a long time, print in both black & white and in color, or

perform Print Head Cleaning, about once a month to prevent degradation of the Print Head.

Numerous nozzles are installed in the Print Head for high-precision printing. Just as the

uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long

period of time, the print head nozzles become blocked by dried ink. Periodically printing or

cleaning the Print Head can prevent this blockage.

Routine Maintenance

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When Printing Becomes Faint or Colors Are Incorrect

When printing becomes faint or colors are incorrect even if ink remains in the ink tanks, the print

head nozzles are probably clogged. Print the nozzle check pattern to confirm the condition of the

nozzles and then perform Print Head Cleaning.

If print results are not satisfactory, performing Print Head Alignment may improve print quality.

Note

Before performing maintenance

z Open the Top Cover and make sure that all lamps for the ink tanks are lit red.

If not, see “Getting the Ink Status Information” on page 23 and take the appropriate action.

z Make sure that the ink tank is set properly. See “Replacing Ink Tanks” on page 25.

z Make sure that all the orange tapes have been peeled off.

z If the ALARM lamp flashes orange, see “ALARM Lamp Flashes Orange” on page 64.

z Increase the Print Quality setting in the printer driver settings.

Refer to the PC Printing Guide on-screen manual.

Step 1

See “Printing the Nozzle Check Pattern” on page 30.

If lines are missing or if white streaks appear

After cleaning the

Print Head, print

and examine the

nozzle check

pattern.

Step 2

See “Print Head Cleaning” on page 33.

If the problem is not resolved after performing

Print Head Cleaning twice

Step 3

See “Print Head Deep Cleaning” on page 36.

Note

If Print Head Deep Cleaning does not resolve the problem, the Print Head may be damaged. Contact your

Canon Service representative.

z If the Ruled Lines Are Shifted

See “Aligning the Print Head” on page 38.

Routine Maintenance

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Printing the Nozzle Check Pattern

Print the nozzle check pattern to determine whether the ink ejects properly from the print head

nozzles.

Note

z You cannot feed paper from the Front Tray to print Nozzle Check Pattern. Always load paper in the

Rear Tray.

Printing the Nozzle Check Pattern Without a Computer

z Nozzle check pattern printing can be performed also from the printer itself using the RESUME/CANCEL

button.

1. With the printer on, load a sheet of A4 or Letter-sized plain paper in the Rear Tray.

2. Set the Paper Thickness Lever to the left.

3. Open the Front Tray and extend the Output Tray Extension.

4. Hold down the RESUME/CANCEL button until the POWER lamp flashes green twice, and

then release it immediately.

The nozzle check pattern is printed. Do not open the Top Cover while printing.

Examine the pattern and take the appropriate action. See “Examining the Nozzle Check Pattern” on

page 32.

Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain

paper in the Rear Tray.

Open the Front Tray and extend the Output Tray Extension.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the

User’s Guide on-screen manual.

Open the printer properties dialog box.

Print the Nozzle Check Pattern.

(1) Click the Maintenance tab.

(2) Click Nozzle Check.

(3) Confirm the displayed message and click Print

Check Pattern.

The nozzle check pattern is printed. Do not

open the Top Cover while printing.

Note

Clicking Initial Check Items displays the items to

be checked before printing the pattern.

Examine the pattern and take the appropriate action.

See “Examining the Nozzle Check Pattern” on page 32.

Routine Maintenance

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Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain

paper in the Rear Tray.

Open the Front Tray and extend the Output Tray Extension.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the

User’s Guide on-screen manual.

Open the Canon IJ Printer Utility dialog box.

Print the Nozzle Check Pattern.

(1) Select Test Print in the pop-up menu.

(2) Click Nozzle Check.

(3) Confirm the displayed message and click Print

Check Pattern.

The nozzle check pattern is printed. Do not open

the Top Cover while printing.

Note

Clicking Initial Check Items displays the items to

be checked before printing the pattern.

Examine the pattern and take the appropriate action.

See “Examining the Nozzle Check Pattern” on page 32.

Routine Maintenance

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Examining the Nozzle Check Pattern

Examine the nozzle check pattern output by the printer, and clean the Print Head if necessary.

Note

The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink tank if the

remaining amount of ink is insufficient.

See “Replacing an Ink Tank” on page 23.

Confirm the printed nozzle check pattern.

(1)

(2)

(1) If lines of this pattern are missing, the Black print head nozzle needs cleaning.

Example: When lines are missing

(2) If these patterns have white streaks, the Color print head nozzle needs cleaning.

Example: When white streaks appear

When cleaning is necessary, click Cleaning on the Pattern Check dialog box.

To proceed to cleaning of the Print Head, go to step 4-(3) of the Windows or Macintosh Print

Head Cleaning procedure, depending on your platform. See “Print Head Cleaning” on

page 33.

If no lines of the group (1) pattern are missing and the group (2) patterns have no white

streaks, click Exit or Quit to exit nozzle check pattern examination.

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Print Head Cleaning

Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check

pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the

Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes

ink, so perform Print Head Cleaning only when necessary.

Note

Cleaning the Print Head Without a Computer

The Print Head can also be cleaned from the printer itself, using the RESUME/CANCEL button.

1. Make sure that the printer is on.

2. Hold down the RESUME/CANCEL button until the POWER lamp flashes green once, and

then release it immediately.

If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle

check pattern, the Print Head Cleaning dialog box shown in of step 4-(3) in the following procedure

will appear.

Make sure that the printer is on.

Open the Front Tray and extend the Output Tray Extension.

Open the printer properties dialog box.

Start Print Head Cleaning.

(1) Click the Maintenance tab.

(2) Click Cleaning.

(3) Select the ink group to be cleaned.

(4) Click Execute.

Print Head Cleaning starts when the POWER

lamp starts flashing green.

(3)

Do not perform any other operations until Print

Head Cleaning finishes. This takes about 50

seconds.

(4)

Note

Clicking Initial Check Items displays the items to

be checked before cleaning.

(5) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper

Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of

the User’s Guide on-screen manual.

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(6) Confirm the displayed message and click Print Check Pattern.

The nozzle check pattern is printed.

Do not perform any other operations until the nozzle check pattern finishes printing.

Note

The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink

tank if the remaining amount of ink is insufficient. See “Replacing an Ink Tank” on page 23.

Check the print head condition with the printed nozzle check pattern, and take

appropriate action.

See “Examining the Nozzle Check Pattern” on page 32.

Note

If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning.

See “Print Head Deep Cleaning” on page 36.

If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle

check pattern, the Print Head Cleaning dialog box shown in of step 4-(3) in the following procedure

will appear.

Make sure that the printer is on.

Open the Front Tray and extend the Output Tray Extension.

Open the Canon IJ Printer Utility dialog box.

Start Print Head Cleaning.

(1) Make sure that Cleaning is selected in the pop-up menu.

(2) Click Cleaning.

(3) Select the ink group to be cleaned.

(4) Click OK.

Print Head Cleaning starts when the POWER

lamp starts flashing green.

Do not perform any other operations until Print

Head Cleaning finishes. This takes about 50

seconds.

(3)

(4)

Note

Clicking Initial Check Items displays the items to

be checked before cleaning.

(5) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper

Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of

the User’s Guide on-screen manual.

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(6) Confirm the displayed message and click Print Check Pattern.

The nozzle check pattern is printed.

Do not perform any other operations until the nozzle check pattern finishes printing.

Note

The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink

tank if the remaining amount of ink is insufficient.

See “Replacing an Ink Tank” on page 23.

Check the print head condition with the printed nozzle check pattern, and take

appropriate action.

See “Examining the Nozzle Check Pattern” on page 32.

Note

If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning.

See “Print Head Deep Cleaning” on page 36.

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Print Head Deep Cleaning

If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,

which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed

in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head

Cleaning, so perform this procedure only when necessary.

Make sure that the printer is on.

Open the Front Tray and extend the Output Tray Extension.

Open the printer properties dialog box.

Start Print Head Deep Cleaning.

(1) Click the Maintenance tab.

(2) Click Deep Cleaning.

(3) Select the ink group to be deeply cleaned.

(4) Click Execute.

(3)

(4)

(5) Confirm the displayed message and click OK.

Print Head Deep Cleaning starts when the POWER lamp starts flashing green.

Do not perform any other operations until Print Head Deep Cleaning finishes. This takes

about 100 seconds.

Note

Clicking Initial Check Items displays the items to be checked before deep cleaning.

Check the condition of the Print Head.

(1) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper

Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of

the User’s Guide on-screen manual.

(2) Print the nozzle check pattern to check the print head condition.

See “Printing the Nozzle Check Pattern” on page 30.

If a particular color is not printed properly, replace the ink tank of that color.

See “Replacing an Ink Tank” on page 23.

(3) If the print head nozzles are still not clean, turn off the printer and perform another Print

Head Deep Cleaning after 24 hours.

(4) If this does not solve the problem, the Print Head may be damaged. Contact your Canon

Service representative.

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Make sure that the printer is on.

Open the Front Tray and extend the Output Tray Extension.

Open the Canon IJ Printer Utility dialog box.

Start Print Head Deep Cleaning.

(1) Make sure that Cleaning is selected in the pop-up menu.

(2) Click Deep Cleaning.

(3) Select the ink group to be deeply cleaned.

(4) Click OK.

Print Head Deep Cleaning starts when the

POWER lamp starts flashing green.

Do not perform any other operations until Print

Head Deep Cleaning finishes. This takes about

100 seconds.

Note

Clicking Initial Check Items displays the items to

be checked before deep cleaning.

(3)

(4)

Check the condition of the Print Head.

(1) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper

Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of

the User’s Guide on-screen manual.

(2) Print the nozzle check pattern to check the print head condition.

See “Printing the Nozzle Check Pattern” on page 30.

If a particular color is not printed properly, replace the ink tank of that color.

See “Replacing an Ink Tank” on page 23.

(3) If the print head nozzles are still not clean, turn off the printer and perform another Print

Head Deep Cleaning after 24 hours.

(4) If this does not solve the problem, the Print Head may be damaged. Contact your Canon

Service representative.

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Aligning the Print Head

If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head

position.

Important

You cannot feed paper from the Front Tray when performing Print Head Alignment. Always load paper in

the Rear Tray.

Note

The print head alignment pattern is printed in black and blue only.

Make sure that the printer is on and then load two sheets of A4 or Letter-sized plain

paper in the Rear Tray.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the

User’s Guide on-screen manual.

Important

You cannot print the print head alignment pattern if paper of size other than A4 or Letter is loaded.

Be sure to use A4 or Letter-sized plain paper.

Open the Front Tray and extend the Output Tray Extension.

Open the printer properties dialog box.

Print the pattern.

(1) Click the Maintenance tab.

(2) Click Print Head Alignment.

(1)

(2)

(3) Confirm the displayed message and click Print

Head Alignment.

The print head alignment pattern is printed.

Important

Do not open the Top Cover while printing.

Note

Clicking Print Alignment Value prints the current

settings and finishes Print Head Alignment.

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(4) After the pattern is printed, click Yes.

The dialog for entering a print head alignment

value is displayed.

Look at the first printout and adjust the print

head position.

(1) Check the printed patterns and select the

number of the pattern in column A that has the

least noticeable streaks.

Note

If it is difficult to pick the best pattern, pick the

setting that produces the least noticeable vertical

white streaks.

(A)

(B)

(A) Less noticeable vertical white streaks

(B) More noticeable vertical white streaks

(2) Repeat the procedure until you finish inputting

the pattern number for column K, then click

OK.

(3) Confirm the displayed message and click OK.

The second pattern is printed. Do not open the

Top Cover while printing.

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Look at the second printout and adjust the

print head position.

(1) Check the printed patterns and select the

number of the pattern in column L and M that

has the least noticeable horizontal white

streaks, and click OK.

In the same way in step 5-(1), select the

number.

Note

If it is difficult to pick the best pattern, pick the

setting that produces the least noticeable

horizontal white streaks.

(C)

(D)

(D) More noticeable horizontal white streaks

(2) Confirm the displayed message and click OK.

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Make sure that the printer is on and load two sheets of A4 or Letter-sized plain

paper in the Rear Tray.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the

User’s Guide on-screen manual.

Important

You cannot print the print head alignment pattern if paper of size other than A4 or Letter is loaded.

Be sure to use A4 or Letter-sized plain paper.

Open the Front Tray and extend the Output Tray Extension.

Open the Canon IJ Printer Utility dialog box.

Print the pattern.

(1) Select Test Print in the pop-up menu.

(2) Click Print Head Alignment.

(1)

(2)

(3) Confirm the displayed message and click Print

Head Alignment.

The print alignment pattern is printed.

The dialog for entering a print head alignment

value is displayed.

Important

Do not open the Top Cover while printing.

Note

Clicking Print Alignment Value prints the current settings and finishes Print Head Alignment.

Routine Maintenance

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Look at the first printout and adjust the print

head position.

(1) Check the printed patterns and select the

number of the pattern in column A that has the

least noticeable streaks.

Note

If it is difficult to pick the best pattern, pick the

setting that produces the least noticeable vertical

white streaks.

(A)

(B)

(A) Less noticeable vertical white streaks

(B) More noticeable vertical white streaks

(2) Repeat the procedure until you finish inputting

the pattern number for column K, then click

Send.

(3) Confirm the displayed message and click OK.

The second pattern is printed. Do not open the

Top Cover while printing.

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Look at the second printout and adjust the

print head position.

(1) Check the printed patterns and select the

number of the pattern in column L and M that

has the least noticeable horizontal white

streaks, and click Send.

In the same way in step 5-(1), select the

number.

Note

If it is difficult to pick the best pattern, pick the

setting that produces the least noticeable

horizontal white streaks.

(C)

(D)

(D) More noticeable horizontal white streaks

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Cleaning Your Printer

This section describes the cleaning procedure that is needed to maintain your printer.

Caution

z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine

threads may remain inside the printer and cause problems such as a blocked Print Head and poor

printing results. Use a soft cloth to avoid scratching the components.

z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean

the printer, as this may cause a malfunction or damage the printer’s surface.

„ Cleaning the Exterior of the Printer

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the printer.

Important

z When cleaning the exterior of the printer, do not use tissue paper, rough-textured cloth, or

similar materials, as this may scratch the surface.

z Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other

chemical cleaner, as this may damage the surface.

Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface

with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.

„ Cleaning the Paper Feed Roller (Roller Cleaning)

Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear

the roller, so perform this only when necessary.

z Cleaning the Paper Feed Roller of the Rear Tray

Cleaning the Paper Feed Roller of the Rear Tray consumes it, so perform this procedure only

when necessary.

Make sure that the printer is on and then remove any paper from the Rear Tray and

Front Tray.

Open the Paper Output Tray, and extend the Output Tray Extension.

Open the printer properties dialog box.

Click the Maintenance tab and then Roller Cleaning.

Confirm the displayed message, and then click OK.

The Paper Feed Roller will rotate as they clean.

Make sure that the paper feed roller stops rotating. When the message appears,

load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

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Confirm the displayed message and click OK.

The paper that is loaded in the printer will feed through the printer and be ejected.

Confirm the displayed message and click OK.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the

Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean

it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve

the problem, contact your Canon Service representative.

(A)

Make sure that the printer is on and then remove any paper from the Rear Tray and

Front Tray.

Open the Front Tray, and extend the Output Tray Extension.

Open the Canon IJ Printer Utility dialog box.

Make sure that Cleaning is selected in the pop-up menu.

Click Roller Cleaning.

Confirm the displayed message and click OK.

The Paper Feed Roller will rotate as they clean.

Make sure that the paper feed roller stops rotating. When the message appears,

load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

Confirm the displayed message, and then click OK.

The paper that is loaded in the printer will feed through the printer and be ejected.

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If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the

Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean

it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve

the problem, contact your Canon Service representative.

(A)

z Cleaning the Paper Feed Roller of the Front Tray

Turn off the printer.

Load five or more sheets of A4 or Letter-sized plain paper in the Front Tray.

Note

Paper is loaded to aid the cleaning process and will not be printed on.

Hold the Rear Cover Lever and then press to the right and pull to remove the Rear

Cover.

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Manually rotate the paper feed roller toward you and apply a cotton swab or the like

to wipe off dust or stain.

(A)

(A) Paper feed roller

Note

z If the dirt is hard to remove, slightly moisten the tip of the cotton swab with water.

z Paper loaded in the Front Tray will gradually feed and eject as you manually rotate the roller.

Remove ejected paper. If you run out of paper while cleaning, reload the paper in the Front Tray.

Reattach the Rear Cover.

Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the protrusions at

the right edge of the cover with the slots at the rear of the printer and press on the lever to

reattach the Rear Cover.

Important

Press firmly on the Rear Cover until it is locked in place on the rear of the printer. If the Rear Cover

is not reattached properly, paper may not be fed properly and cause paper jams.

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„ Cleaning the Inside of the Printer

If the printed paper is smudged, the inside of the printer may be dirty.

To always get best quality printing result, periodical cleaning of the inside of the printer is

recommended.

You can clean this part in two ways:

z See “Cleaning with the Printer Driver (Bottom Plate Cleaning)” on page 48.

z See “Cleaning the Protrusions Inside the Printer” on page 51.

Important

When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the printer

before printing.

z Cleaning with the Printer Driver (Bottom Plate Cleaning)

Important

Do not perform any other operation while the bottom plate is being cleaned.

Note

z You cannot feed paper from the Front Tray when performing Bottom Plate Cleaning. Always

load paper in the Rear Tray.

Cleaning the Inside of the Printer without a Computer

z The inside of the printer can also be cleaned without a computer; it can be performed from the

printer itself.

1. Make sure that the printer is turned on, and then remove any paper from the Rear

Tray.

2. Open the Front Tray and extend the Output Tray Extension.

3. Fold a sheet of A4 or Letter-sized plain paper in half widthwise, and then unfold it.

4. Load this and only this sheet of paper in the Rear Tray with the open side to the front.

5. Set the Paper Thickness Lever to the left.

6. Hold down the RESUME/CANCEL button and release it when the POWER lamp

flashes green five times.

The paper cleans the inside of the printer as it feeds through the printer.

Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom

Plate Cleaning again.

If the problem is not resolved after performing cleaning twice, the protrusions inside

the printer may be stained. Clean them according to instructions. See “Cleaning the

Protrusions Inside the Printer” on page 51.

z When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.

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Make sure that the printer is turned on, and then remove any paper from the Rear

Tray.

Open the Front Tray and extend the Output Tray Extension.

Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then

unfold the paper.

Load this and only this sheet of paper in the

(A)

Rear Tray with the open side to the front.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to

“Front View” in “Main Components” of the User’s

Guide on-screen manual.

(A) Load the paper after unfolding it.

Open the printer properties dialog box.

Click the Maintenance tab, and then Bottom Plate Cleaning.

Confirm the displayed message and click Execute.

The paper cleans the inside of the printer as it feeds through the printer.

Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate

Cleaning again.

If the problem is not resolved after performing cleaning twice, the protrusions inside the

printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions

Inside the Printer” on page 51.

Important

Do not perform any other operation while the bottom plate is being cleaned.

Note

When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.

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Make sure that the printer is turned on, and then remove any paper from the Rear

Tray.

Open the Front Tray and extend the Output Tray Extension.

Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then

unfold the paper.

Load this and only this sheet of paper in the

(A)

Rear Tray with the open side to the front.

Set the Paper Thickness Lever to the left.

For details on the Paper Thickness Lever, refer to

“Front View” in “Main Components” of the User’s

Guide on-screen manual.

(A) Load the paper after unfolding it.

Open the Canon IJ Printer Utility dialog box.

Make sure that Cleaning is selected in the pop-up menu.

Click Bottom Plate Cleaning.

Confirm the displayed message and click Execute.

The paper cleans the inside of the printer as it feeds through the printer.

Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate

Cleaning again.

If the problem is not resolved after performing cleaning twice, the protrusions inside the

printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions

Inside the Printer” on page 51.

Important

Do not perform any other operation while the bottom plate is being cleaned.

Note

When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.

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z Cleaning the Protrusions Inside the Printer

If protrusions inside the printer are stained, wipe off any ink from the protrusions using a cotton

swab or the like.

Caution

Be sure to turn off the power and disconnect the power cord before cleaning the printer.

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Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the printer.

Note

This section mainly describes the methods of printer operation for troubleshooting. To handle problems

using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how

to view the on-screen manuals, see “Reading the On-screen Manuals” on page 71.

z “Cannot Install the Printer Driver” on page 53

z “Cannot Connect to Computer Properly” on page 54

z “Print Results Not Satisfactory” on page 55

z “Printer Does Not Start” on page 59

z “Printer Moves But Ink Is Not Ejected” on page 60

z “Paper Does Not Feed Properly” on page 61

z “Paper Does Not Feed from the Paper Source Specified in the Printer Driver” on page 61

z “Paper Jams” on page 62

z “ALARM Lamp Flashes Orange” on page 64

z “Error Message Appears on the Computer Screen” on page 66

z “Error Message Appears on a PictBridge Compliant Device” on page 68

If an Error Occurs When the Printer Is Connected to a Computer

When an error occurs in printing such as the printer is out of paper or paper is jammed, a

troubleshooting message is displayed automatically. Take the appropriate action described in the

message.

The message may vary depending on the version of your Windows operating system.

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Cannot Install the Printer Driver

Cause

Action

If you were unable to proceed beyond the Printer Connection screen, follow the

procedure below to reinstall the printer driver.

Unable to proceed beyond the Printer

Connection screen.

(1)Click Cancel on the Printer Connection screen.

(2)Click Start Over on the Installation Failure screen.

(3)Click Back on the screen that appears next.

(4)Click Exit on the PIXMA XXX screen (where “XXX” is your printer’s name),

then remove the CD-ROM.

(5)Turn the printer off.

(6)Restart the computer.

(7)Make sure you have no application software running, including anti-virus

software.

(8)Follow the procedure described in your setup sheet to reinstall the printer

driver.

Installation does not start automatically

when the Setup CD-ROM is inserted

into your computer’s disc drive.

(1)Click Start then Computer.

In Windows XP, Click Start then My Computer.

In Windows 2000, double-click the My Computer icon on the desktop.

(2)Double-click the CD-ROM icon

on the displayed window.

Note

To use the Run command to start the setup program, specify your disc drive and

then the name of the setup program, MSETUP4.EXE. The drive letter of the disc

drive depends on your computer.

Double-click the CD-ROM icon on your desktop to start installation.

If the CD-ROM icon is not displayed, restart your computer. If the icon is still not

displayed, try different disks and see if they are displayed. If other disks are

displayed, there is a problem with the Setup CD-ROM. Contact a Canon Service

representative.

Installation procedure not followed

correctly.

Follow the procedure described in your setup sheet for proper installation.

If the drivers were not installed correctly, uninstall the printer driver, restart your

computer, and then reinstall the drivers. Refer to the PC Printing Guide on-

screen manual.

Note

If the installer was forced to be terminated due to an Windows error, the system

may be in an unstable condition and you may not be able to install the drivers.

Restart your computer before reinstalling.

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Cannot Connect to Computer Properly

„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

Cause

Action

Your system environment is not fully

compatible with USB 2.0 Hi-Speed.

If your system environment is not fully compatible with USB 2.0 Hi-Speed, the

printer will operate at a lower speed provided under USB 1.1. In this case, the

printer operates properly but printing speed may slow down due to

communication speed.

Check the following to ensure that your system environment supports USB 2.0

Hi-Speed connection.

z The USB port on your computer supports USB 2.0 Hi-Speed connection.

z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-

Speed connection.

Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable

to be no longer than around 10 feet / 3 meters.

z The operating system of your computer supports USB 2.0 Hi-Speed

connection.

Obtain and install the latest update for your computer.

z The USB 2.0 Hi-Speed driver operates properly.

Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your

hardware and install it on your computer.

Important

For details on USB 2.0 Hi-Speed of your system environment, contact the

manufacturer of your computer, USB cable, or USB hub.

„ “This Device Can Perform Faster” Message Is Displayed

Cause

Action

Your system environment is not fully

compatible with USB 2.0 Hi-Speed.

Your system environment is not compatible with USB 2.0.

See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on

page 54.

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Print Results Not Satisfactory

If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors,

confirm the paper and print quality settings first.

z Check 1: Do the page size and media type settings match the size and

type of the loaded paper?

When these settings are incorrect, you cannot obtain a proper print result. If you are printing a

photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.

Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In

borderless printing, uneven coloring may occur depending on the combination of the paper type

setting and the loaded paper.

z Check 2: Did you set the print quality setting appropriately?

Select a print quality option suitable to the paper and image for printing. If you notice blurs or

uneven colors, increase the print quality setting and try printing again.

The method to confirm the paper and print quality settings differs depending on what you do with

your printer.

To print from a PictBridge-

compliant device

Confirm by using your PictBridge compliant device.

See “Printing Photographs Directly from a Compliant Device” on

page 19.

To print from a computer

Confirm by using the printer driver.

Refer to the PC Printing Guide on-screen manual.

z Check 3: If the problem is not resolved, there may be other causes.

See also the sections below.

z “Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned”

on page 56

z “Printed Paper Curls or Has Ink Blots” on page 56

z “Printed Surface Is Scratched/Paper Is Smudged” on page 57

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„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight

Lines Are Misaligned

Cause

Action

Ink tank is empty.

Open the Top Cover of the printer to confirm how the ink lamps light or flash,

and then take the appropriate action depending on the error condition. For

details, see “Getting the Ink Status Information” on page 23.

The protective film is remaining.

Make sure all of the protective film is peeled off and the air hole is exposed, as

illustrated in (A). If the orange tape is left as in (B), pull the orange tape and

remove it.

(A)

(B)

(A) Correct

L-shaped air hole is exposed.

(B) Incorrect

The tape is not peeled off.

Print Head nozzles are clogged.

Print the nozzle check pattern to check for uneven ink output.

For details on how to print the nozzle check pattern, how to clean the Print

Head, and how to perform Print Head Deep Cleaning, see “When Printing

Becomes Faint or Colors Are Incorrect” on page 29.

z If the nozzle check pattern does not print out properly

Check if any of the missing colors are due to empty tanks.

If there is plenty of ink and the printer does not print, clean the Print Head

and then print the nozzle check pattern to check that ink is ejecting properly.

z If the problem is not resolved after performing Print Head Cleaning

twice

Perform Print Head Deep Cleaning.

If the problem is not resolved after performing Print Head Deep Cleaning,

turn off the printer and perform Print Head Deep Cleaning again after 24

hours or later.

z If the problem is still not resolved after performing Print Head Deep

Cleaning twice

The Print Head may be damaged. Contact your Canon Service

representative.

The media is loaded with the wrong

side facing upwards.

Many types of paper are made to be printed on only a particular side of the

paper.

Printing on the wrong side may cause unclear prints or prints with reduced

quality.

Refer to the instruction manual supplied with the paper for detailed information

on the printable side.

Print Head is misaligned.

If you did not align the Print Head after installation, straight lines may be printed

misaligned. If ruled lines are printed misaligned or print results are otherwise

unsatisfactory, see “Aligning the Print Head” on page 38 and perform Print Head

Alignment.

„ Printed Paper Curls or Has Ink Blots

Cause

Action

Paper is too thin.

When printing data with high color saturation such as photographs or images in

deep color, we recommend using Photo Paper Pro or other Canon specialty

paper. See “Using Specialty Media” on page 4.

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„ Printed Surface Is Scratched/Paper Is Smudged

Cause

Action

Paper Feed Roller is dirty.

Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the

roller, so perform this procedure only when necessary.

For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”

on page 44.

Inside of the printer is dirty.

When performing duplex printing, if the specified paper size does not match the

actual size of paper loaded in the paper source, the inside will become stained

with ink, causing printed paper to become smudged.

Perform the Bottom Plate Cleaning to clean the inside of the printer.

For details, see “Cleaning the Inside of the Printer” on page 48.

Note

To prevent the inside of the printer from stains, set the paper size correctly.

Printing on inappropriate type of paper.

z Check to see if the paper you are printing on is not too thick or curled.

See “Media Types You Cannot Use” on page 6.

z When performing Borderless Printing, print quality may be reduced at the top

and bottom edges of the paper. Make sure that the paper you are using is

suitable for Borderless Printing.

For details, refer to “Printing Area” in the User’s Guide on-screen manual.

Inappropriate Paper Thickness Lever

setting.

Adjust the position of the Paper Thickness Lever according to the type of paper

you are printing on.

See “Loading Printing Paper” on page 4.

Depending on the printing content, the printing surface may become scratched

even for the types of paper to set the lever to the left. In this case, set the Paper

Thickness Lever to the right.

* Reset the Paper Thickness Lever to the left when you finish printing. If the

lever is not set back to the left, the inside of the printer is more likely to get dirty

due to the wider clearance between the print head and the loaded paper. It

may also reduce print quality.

Note

If the corners or edges of the paper are smudged, try to print with the Paper

Thickness Lever set to the right.

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Cause

Action

Paper is curled.

For Plain Paper

Turn the paper over and reload it to print on the other side.

Leaving the paper loaded in the Rear Tray for a long time may cause the

paper to curl. If this happens, load the paper with the other side facing up. It

may resolve the problem.

We recommend putting unused paper back into the package and keep them

on a level surface.

For Other Paper

If you are using paper with either any of the corners or the whole printing

surface curled, the paper may become dirty, not feed properly, or both. Use

such paper after correcting paper curl as follows.

(1)With the printing side (A) facing up, cover the paper with a fresh sheet of

plain paper to avoid staining or scratching the surface.

(2)Roll up the paper in a direction opposite to paper curl as seen below.

(1)

(2)

(A)

(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2

to 5 mm (B) in height.

(A)

(B)

We recommend printing curl-corrected paper one sheet at a time.

Note

Depending on the media type, the paper may be smudged or may not be fed

properly even if it is not curled.

In such case, follow the procedure described the above in “For Other Paper” to

curl the paper before printing.

This may improve the print result.

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Printer Does Not Start

Cause

Action

The printer is not powered on. / The

power cord is no connected.

Make sure that the power cord is securely plugged into the Power Cord

Connector of the printer. Plug the power cord all the way in, since it may be

difficult to plug.

Ink tank is empty.

Open the Top Cover of the printer to confirm how the ink lamps light or flash,

and then take the appropriate action depending on the error condition. For

details, see “Getting the Ink Status Information” on page 23.

Ink tank not installed in proper position. Open the Top Cover and check the ink lamps.

If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be

installed in a wrong position.

Confirm that the ink tanks are installed in the appropriate positions. See

“Replacing an Ink Tank” on page 23.

Ink tank is not installed securely.

Open the Top Cover and check the ink lamps.

If the ink lamp is not lit, press the

mark on the ink tank until it clicks into

place. The ink lamp lights up red when the ink tank is fully inserted.

Unnecessary print jobs are left in

queue. / Computer problems.

Restarting your computer may solve the problem.

If there are any unnecessary print jobs, follow the procedure below to delete

them.

(1)Open the printer properties dialog box.

Refer to “Opening the Printer Properties Dialog Box Directly from Control

Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the

User’s Guide on-screen manual.

(2)Click the Maintenance tab and then View Printer Status.

The printer status monitor is displayed.

(3)Click Display Print Queue.

(4)Select Cancel All Documents on the Printer menu.

You may not be able to select this depending on the privileges of the

account.

(5)When the confirmation message is displayed, click Yes.

The print jobs are deleted.

(1)Click the printer icon in the Dock to display the list of print jobs in progress.

In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print

Center and double-click the name of your printer in the Printer List.

(2)Select the print job to delete and click

The print jobs are deleted.

The printer is not ready.

Check if the POWER lamp is lit green.

If the POWER lamp is off, turn the printer on.

While the POWER lamp is flashing green, the printer is initializing. Wait until the

POWER lamp stops flashing and remains lit green.

Note

When printing large data such as a photo or graphics, it may take longer to start

printing. While the POWER lamp is flashing green, the computer is processing

data and sending them to the printer. Wait until printing starts.

Troubleshooting

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Printer Moves But Ink Is Not Ejected

Cause

Action

Print Head nozzles are clogged.

Print the nozzle check pattern to check for uneven ink output.

For details on how to print the nozzle check pattern, how to clean the Print

Head, and how to perform Print Head Deep Cleaning, see “When Printing

Becomes Faint or Colors Are Incorrect” on page 29.

z If the nozzle check pattern does not print out properly

Check if any of the missing colors are due to empty tanks.

If there is plenty of ink and the printer does not print, clean the Print Head

and then print the nozzle check pattern to check that ink is ejecting properly.

z If the problem is not resolved after performing Print Head Cleaning

twice

Perform Print Head Deep Cleaning.

If the problem is not resolved after performing Print Head Deep Cleaning,

turn off the printer and perform Print Head Deep Cleaning again after 24

hours or later.

z If the problem is still not resolved after performing Print Head Deep

Cleaning twice

The Print Head may be damaged. Contact your Canon Service

representative.

Ink tank is empty.

Open the Top Cover of the printer to confirm how the ink lamps light or flash,

and then take the appropriate action depending on the error condition. For

details, see “Getting the Ink Status Information” on page 23.

The protective film is remaining.

Make sure all of the protective film is peeled off and the air hole is exposed, as

illustrated in (A). If the orange tape is left as in (B), pull the orange tape and

remove it.

(A)

(B)

(A) Correct

L-shaped air hole is exposed.

(B) Incorrect

The tape is not peeled off.

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Paper Does Not Feed Properly

Cause

Action

Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.

See “Loading Printing Paper” on page 4 and make sure that the paper you are

using is suitable.

Paper Feed Roller is dirty.

Paper not loaded properly.

Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the

roller, so perform this procedure only when necessary.

For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”

on page 44.

Make sure of the following when you load paper in the printer.

z When loading two or more sheets of paper, align the edges of the sheets

before loading.

z Always load the paper in portrait orientation, either in the Rear Tray or the

Front Tray, regardless of the printing orientation.

z When loading paper in the Rear Tray, load the paper with the print side facing

UP. Align the right edge of the paper stack against the Cover Guide and slide

the Paper Guide so that it just touches the left edge of the stack.

z When loading paper in the Front Tray, load the paper with the print side

facing DOWN. Align the right edge of the paper stack against the right edge

of the Front Tray. Pinch the Paper Guide and slide it until it lightly touches the

left side of the loaded paper stack. If the Paper Guide is pressed too firmly

against the side of the loaded paper, the paper may bend and not feed

properly.

z When loading paper in the Front Tray, make sure that the paper is not set

over the protrusion of the Load Limit Mark on the Paper Guide.

For details on loading paper, see “Loading Paper” on page 10.

Paper source selection is

inappropriate.

z You cannot load paper other than A4, Letter, or B5-sized plain paper in the

Front Tray. When using any other type of paper, load it in the Rear Tray.

z In the printer driver, select the paper source where you loaded the paper for

Paper Source. For details, see “Printing from Your Computer” on page 17.

Too much paper loaded.

Make sure that the paper stack does not exceed the load limit. However, proper

feeding of paper may not be possible at this maximum capacity depending on

the type of paper or environmental conditions (either very high or low

temperature and humidity).

In such cases, reduce the sheets of paper you load at a time to around half.

For details on loading paper, see “Loading Paper” on page 10.

Rear Cover is not attached properly.

If the Rear Cover is not reattached properly after it has been removed, it can

cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the

rear of the printer.

Refer to “Rear View” in the User’s Guide on-screen manual.

Paper Does Not Feed from the Paper Source

Specified in the Printer Driver

Cause

Action

When the paper source setting is inconsistent between an application program

and the printer driver, the application software setting takes precedence.

Change the application software setting corresponding to the printer driver

setting, or click the Print Options on the Page Setup sheet in the printer driver

and select Disable the paper source setting of the application software on

the Print Options screen.

The paper source is specified in the

data created by an application

software.

For the print option setting, refer to the PC Printing Guide on-screen manual.

Troubleshooting

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Paper Jams

Cause

Action

Paper jammed in the Paper Output

Slot, the Rear Tray, or the Front Tray.

Remove the paper following the procedure below.

(1)Slowly pull the paper out, either from a paper source or from the Paper

Output Slot, whichever is easier.

(A)

(B)

(A) When feeding from the Rear Tray

(B) When feeding from the Front Tray

z If the paper tears and a piece remains inside the printer, open the Top Cover

and remove it.

After removing all paper, close the Top Cover, turn the printer off, and turn it

back on.

* Be careful not to touch the components inside the printer.

z If you cannot pull the paper out, turn the printer off and turn it back on. The

paper may be ejected automatically.

(2)Reload the paper in the printer, and press the RESUME/CANCEL button on

the printer.

If you turned off the printer in step 1, all print jobs in queue are canceled.

Reprint if necessary.

Note

z For details on how to load paper, see “Loading Printing Paper” on page 4.

z When reloading the paper in the printer, see “Paper Does Not Feed Properly”

on page 61 to confirm that you are using the correct paper and are loading it

into the printer correctly.

z A5-sized paper are suited to print documents consisting mainly of text. We do

not recommend using such paper to print documents with photos or graphics,

since the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the printer, or if the

paper jam error continues after removing the paper, contact your Canon Service

representative.

Landscape credit card-sized paper

jammed inside the printer.

Do not load credit card-sized paper in the landscape orientation.

Slowly pull out the paper from the Rear Tray and remove it.

If you cannot remove the jammed paper or the paper jam error continues after

removing the paper, contact your Canon Service representative.

Troubleshooting

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Cause

Action

Paper jammed inside the printer at the Remove the paper following the procedure below.

transport unit.

(1)Hold the Rear Cover Lever and then press to the right and pull to remove the

Rear Cover.

(2)If you can see the jammed paper, slowly pull the paper out.

z Be careful not to touch the components inside the printer.

z If you cannot pull the paper out, turn the printer off and turn it back on. The

paper may be ejected automatically.

(3)Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the

protrusions at the right edge of the cover with the slots at the rear of the

printer and press on the lever to reattach the Rear Cover.

Important

Press firmly on the Rear Cover until it is locked in place on the rear of the

printer. If the Rear Cover is not reattached properly, paper may not be fed

properly and cause paper jams.

(4)If you were not able to remove the paper out in step 2, remove it from the

Front Tray.

See “Paper jammed in the Paper Output Slot, the Rear Tray, or the Front

Tray.” on page 62.

(5)Reload the paper in the Front Tray and press the RESUME/CANCEL button

on the printer.

If you turned off the printer in step 2, all print jobs in queue are canceled.

Reprint if necessary.

Note

When reloading the paper into the printer, see “Paper Does Not Feed Properly”

on page 61 to confirm that you are using the correct paper and are loading it into

the printer correctly.

If you cannot remove the paper or if the paper tears inside the printer, or if the

paper jam error continues after removing the paper, contact your Canon Service

representative.

Troubleshooting

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ALARM Lamp Flashes Orange

„ ALARM Lamp Flashes Orange

When a printer error occurs, the ALARM lamp flashes orange as shown below. The number of

flashes indicates the type of error that has occurred. Count the flashes and take the appropriate

action to correct the error.

Repeats

Note the number of flashes

Cause

Action

Two flashes: Printer is out of paper. /

Paper does not feed.

Reload paper in the Rear Tray or Front Tray and press the RESUME/CANCEL

button.

Three flashes: Paper jam.

The paper may be jammed. Remove the jammed paper, reload paper properly

in the printer, and then press the RESUME/CANCEL button. See “Paper Jams”

on page 62.

Four Flashes: Ink tank is not installed

properly. / Ink may have run out.

Possible causes are as follows:

z If the lamp on the ink tank is not lit, the ink tank may not be installed properly.

Install an appropriate ink tank.

z If the lamp on the ink tank is flashing, ink may have run out.

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the

RESUME/CANCEL button with the ink tank installed. Then printing can

continue. Replacing the ink tank is recommended after the printing. The

printer may be damaged if printing is continued under the ink out condition.

See “Replacing an Ink Tank” on page 23.

Note

If multiple ink lamps are flashing, see “Getting the Ink Status Information” on

page 23 and confirm the status of each ink tank.

Five flashes: Print Head is not installed. Follow the directions given in your setup sheet to install the Print Head.

/ Print Head is defective.

If the Print Head is already installed, remove the Print Head once and then

reinstall it.

If the error is still not resolved, the Print Head may be damaged. Contact your

Canon Service representative.

Seven Flashes: Ink tank is not installed Possible causes are as follows:

in the correct position.

z Some ink tanks are not installed in the correct position. (The lamps on the ink

tanks flash.)

z More than one ink tanks of the same color are installed. (The lamps on the

ink tanks flash.)

Confirm that the ink tanks are installed in the appropriate positions.

See “Replacing an Ink Tank” on page 23.

Eight flashes: Ink absorber is almost

full.

The printer has a built-in ink absorber to hold the ink used during Print Head

Cleaning, for example.

Eight flashes indicates that the ink absorber is nearly full.

Press the RESUME/CANCEL button to cancel the error so you can continue

printing.

Before the ink absorber becomes completely full, contact a Canon Service

representative. (You will need to replace a particular part of the printer.)

Important

Canon recommends that you call for service as soon as this error occurs. Once

the ink absorber becomes completely full, printing cannot be performed until the

ink absorber is replaced.

Troubleshooting

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Cause

Action

Nine flashes: No response from

connected digital camera or video

camcorder. / Connected digital camera

or video camcorder is not compatible

with this printer.

Disconnect the USB cable connecting the printer and the device, and then

reconnect it.

When printing from a PictBridge compliant device, depending on the model or

brand of your device, you may have to select a PictBridge compliant print mode

on the device before connecting it to the printer. You may also have to turn on

the camera or select Play mode manually after connecting the device to the

printer. Perform necessary operations according your device’s instruction

manual before reconnecting it to the printer.

If the error is still not resolved, there is a possibility that you are using a digital

camera or digital video camcorder that is not supported by this printer. Only

PictBridge compliant devices can be connected to the printer for direct printing.

Thirteen Flashes: Ink level cannot be

detected.

The remaining ink level cannot be correctly detected. (The lamp on the ink tank

flashes.)

Replace the ink tank and close the Top Cover.

Printing with an ink tank that was once empty may damage the printer.

If you want to continue printing in this condition, you need to release the function

for detecting the remaining ink level. Press and hold the RESUME/CANCEL

button for at least 5 seconds, and then release it.

* With this operation, releasing the function for detecting the remaining ink level

is memorized. Please be advised that Canon shall not be liable for any printer

malfunction or damage caused by refilled ink tanks.

See “Replacing an Ink Tank” on page 23.

Note

If the function for detecting the remaining in level is disabled, the ink tank is

displayed in gray on the printer status monitor (Windows) and Canon IJ Printer

Utility (Macintosh). See “With the Computer Screen” on page 24.

Fourteen Flashes: Ink tank cannot be

recognized.

The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)

Install an appropriate ink tank.

See “Replacing an Ink Tank” on page 23.

Fifteen Flashes: Ink tank cannot be

recognized.

An Ink tank error has occurred. (The lamp on the ink tank is off.)

Replace the ink tank.

See “Replacing an Ink Tank” on page 23.

Sixteen Flashes: Ink has run out.

Ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Top Cover.

Printing under the current condition may damage the printer.

If you want to continue printing in this condition, you need to release the function

for detecting the remaining ink level. Press and hold the RESUME/CANCEL

button for at least 5 seconds, and then release it.

* With this operation, releasing the function for detecting the remaining ink level

is memorized. Please be advised that Canon shall not be liable for any

malfunction or trouble which may be caused by continuation of printing under

the ink out condition.

See “Replacing an Ink Tank” on page 23.

Note

If the function for detecting the remaining in level is disabled, the ink tank is

displayed in gray on the printer status monitor (Windows) and Canon IJ Printer

Utility (Macintosh). See “With the Computer Screen” on page 24.

Nineteen Flashes: An unsupported

USB hub is connected. Remove the

hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub

and connect it directly to the printer.

„ POWER Lamp Flashes Green and ALARM Lamp Flashes Orange

Alternately

If the POWER and ALARM lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then

unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.

If the problem is not resolved, contact your Canon Service representative.

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Error Message Appears on the Computer Screen

„ Writing Error/Output Error/Communication Error

Cause

Action

The printer is not ready.

Confirm that the POWER lamp is lit green.

If the POWER lamp is off, turn the printer on.

While the POWER lamp is flashing green, the printer is initializing. Wait until the

POWER lamp stops flashing and remains lit green.

If the ALARM lamp is flashing orange, an error may have occurred in the

printer. For details on how to resolve the error, see “ALARM Lamp Flashes

Orange” on page 64.

Printer port setting does not match the Check the printer port settings.

computer’s interface connecting the

* In the following instruction, “XXX” signifies your printer’s name.

printer.

(1)Log on as a user account with administrator privilege.

(2)Click Control Panel, then Printer under Hardware and Sound.

In Windows XP, click Control Panel, Printers and Other Hardware, then

Printers and Faxes.

In Windows 2000, click Control Panel then Printers.

(3)Right-click the Canon XXX icon, then select Properties.

(4)Click the Ports tab to confirm the port settings.

Make sure that a port named USBnnn (where “n” is a number) with Canon

XXX appearing in the Printer column is selected for Print to the following

port(s).

If the port setting is not correct, reinstall the Printer Drivers or change the port

setting according to the interface you are using.

The printer is not connected properly.

Make sure that the USB cable is securely plugged in to the printer and the

computer.

z If you are using a relay device such as a USB hub, disconnect it, connect the

printer directly to the computer, and try printing again. If printing starts

normally, there is a problem with the relay device.

Consult the reseller of the relay device for details.

z There could also be a problem with the USB cable. Replace the USB cable

and try printing again.

Printer driver is not installed properly.

The printer driver may not be installed properly. Uninstall them following the

procedure described in the PC Printing Guide on-screen manual and reinstall

them following the procedure described in your setup sheet.

Troubleshooting

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„ Error No.: 300 Is Displayed

Cause

Action

The printer is not ready.

Confirm that the POWER lamp is lit green.

If the POWER lamp is off, turn the printer on.

While the POWER lamp is flashing green, the printer is initializing. Wait until the

POWER lamp stops flashing and remains lit green.

If the ALARM lamp is flashing orange, an error may have occurred in the

printer. For details on how to resolve the error, see “ALARM Lamp Flashes

Orange” on page 64.

Printer is not connected properly.

Make sure that the USB cable is securely plugged in to the printer and the

computer.

z If you are using a relay device such as a USB hub, disconnect it, connect the

printer directly to the computer, and try printing again. If printing starts

normally, there is a problem with the relay device.

Consult the reseller of the relay device for details.

z There could also be a problem with the USB cable. Replace the USB cable

and try printing again.

Your printer is not selected in Printer

on the Print dialog box.

Select your printer’s name in Printer on the Print dialog box.

If your printer’s name does not appear in Printer, follow the procedure below to

check that the driver for your printer is installed to your computer.

(1)Select Print & Fax Preferences from Printer.

In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer.

(2)Check that your printer’s name is displayed in the list of printers and that the

check box is selected.

In Mac OS X v.10.2.8, check that your printer’s name is displayed in the

Printer List.

(3)If your printer’s name is not displayed, click Add(+) to add the printer.

If you cannot add the printer, follow the procedure described in your setup

sheet to reinstall the printer driver.

„ Error No.: 1700/1710 Is Displayed

Cause

Action

The ink absorber is almost full.

See “Eight flashes: Ink absorber is almost full.” on page 64 in “ALARM Lamp

Flashes Orange” on page 64.

„ Error No.: 2001 Is Displayed

Cause

Action

No response from connected digital

camera or video camcorder. /

Connected digital camera or video

camcorder connected is not compatible

with this printer.

See “Nine flashes: No response from connected digital camera or video

camcorder. / Connected digital camera or video camcorder is not compatible

with this printer.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.

Troubleshooting

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„ Error No.: 2002 Is Displayed

Cause

Action

PictBridge compliant device is

connected via an unsupported USB

hub.

See “Nineteen Flashes: An unsupported USB hub is connected. Remove the

hub.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.

Error Message Appears on a PictBridge Compliant

Device

The following are the possible errors that may occur when printing directly from a PictBridge

compliant device and the countermeasures to clear them.

Note

z This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The

error messages and operations may vary depending on the device you are using. For errors on non-

Canon PictBridge compliant devices, check the status of the ALARM lamp and take the appropriate

action to clear the error. For details, see “ALARM Lamp Flashes Orange” on page 64.

z For the errors indicated on the PictBridge compliant device and their solution, also refer to the

instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message On

PictBridge Compliant

Device

Action

“Printer in use”

Images are being printed from the computer.

Wait until printing ends.

If the printer is warming up, wait until the warm-up ends. When it is ready, the

printer starts printing automatically.

“No paper”

“Paper jam”

Load paper in the Rear Tray, and select Continue* in the display on your

PictBridge compliant device.

* To resume printing, you can press the RESUME/CANCEL button on the

printer instead of selecting Continue.

Select Stop in the display on your PictBridge compliant device to stop printing.

Remove the jammed paper, load new paper, press the RESUME/CANCEL

button on the printer, and try printing again.

“Printer cover open”

“No print head”

Close the Top Cover on the printer.

The Print Head is defective or is not installed.

For details on how to resolve the error, see “Five flashes: Print Head is not

installed. / Print Head is defective.” on page 64 in “ALARM Lamp Flashes

Orange” on page 64.

“Waste tank full” / “ink absorber full”

“No ink” / “Ink cassette error”

The ink absorber is nearly full.

For details on how to resolve the error, see “Eight flashes: Ink absorber is

almost full.” on page 64 in “ALARM Lamp Flashes Orange” on page 64.

The ink tank is not installed properly or empty.

Check the number of how many the ALARM lamp flashes and take the

appropriate action to resolve the error.

See “ALARM Lamp Flashes Orange” on page 64.

An ink tank that was once empty is installed.

“Ink Error”

For details on how to resolve the error, see “Thirteen Flashes: Ink level cannot

be detected.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.

“Hardware Error”

Ink tank errors have occurred. Replace the ink tank.

Troubleshooting

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Error Message On

PictBridge Compliant

Device

Action

“Printer error”

An error requiring servicing may have occurred. (Printer POWER lamp flashes

green and ALARM lamp flashes orange alternately.)

Disconnect the USB cable between the printer and the PictBridge compliant

device, turn off the printer, and unplug the power cord of the printer from the

power supply. After a while, plug the power cord of the printer back in, turn on

the printer, and then reconnect the PictBridge compliant device to the printer.

If the same error occurs, contact your Canon Service representative.

Troubleshooting

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Appendix

How to Use the Documentation Provided

Printed Documentation

Setup Sheet

Be sure to read this sheet first.

This sheet includes instructions for setting up your printer and getting it ready for

use.

Quick Start Guide (This guide)

Read this guide when starting to use the printer.

After following instructions in your setup sheet, we recommend you read this

guide to familiarize yourself with the basic operations, for example, printing from

your computer and a PictBridge compliant device.

On-screen Manuals

User’s Guide

Read this guide when starting to use the printer.

If the Quick Start Guide does not provide you enough information, please refer

to the User’s Guide that can be installed from the Setup CD-ROM. This guide

provides detailed instructions for:

z printing media

z printing from your computer

z routine maintenance

z troubleshooting

Additional guides are also available for advanced features.

PC Printing Guide

Refer to this guide for full instructions on printer driver setting.

PC Photo Printing Guide (Windows only)

Refer to this guide for instructions on using the various application software

included on the Setup CD-ROM.

Appendix

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Reading the On-screen Manuals

For detailed instructions on installing the on-screen manuals, refer to your setup sheet.

You can view the on-screen manuals in the following way:

To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the

desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen

Manual (where “XXX” is your printer’s name).

System Requirements

Browser: Windows HTML Help Viewer

Note

z Microsoft Internet Explorer 5.0 or later must be installed.

z The on-screen manual may not be displayed properly depending on your operating system or

Internet Explorer version. We recommend that you keep your system up to date with Windows

Update.

To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your

printer’s name) on the desktop.

Note

If you installed the User’s Guide from the Manual folder in the Setup CD-ROM, open the folder in which

you copied the User’s Guide and double-click top.htm.

System Requirements

Browser: Help Viewer

Note

z The on-screen manual may not be displayed properly depending on your operating system. We

recommend that you keep your system up to date.

z We recommend using Safari as your Web browser to view the HTML format on-screen

manuals. If Safari is not installed on your computer, download it from Apple Inc. website and

install it.

Appendix

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Specifications

General Specifications

Printing resolution (dpi)

Interface

4800 (horizontal)* x 1200 (vertical)

* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.

USB 2.0 High Speed*

* A computer that complies with USB 2.0 Hi-Speed standard is required. Since the

USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed

(USB 1.1), it can be used at USB Full-Speed (USB 1.1).

Print width

8.0 inches / 203.2 mm max.

(for Borderless Printing: 8.5 inches / 216 mm)

Acoustic noise level

Approx. 36.5 dB (A) (when printing in the highest print quality mode on Photo Paper

Pro)

Operating environment

Temperature: 5 to 35°C (41 to 95°F)

Humidity: 10 to 90% RH (no condensation)

Storage environment

Temperature: 0 to 40°C (32 to 104°F)

Humidity: 5 to 95% RH (no condensation)

Power supply

AC 100-240 V, 50/60 Hz

Power consumption

Printing: Approx. 11 W

Standby: Approx. 0.8 W

OFF: Approx. 0.4 W

External dimensions

Approx. 17.2 (W) x 11.9 (D) x 5.7 (H) inches /

Approx. 436 (W) x 302 (D) x 145 (H) mm

* With the Paper Support and Paper Output Tray retracted.

Weight

Approx. 4.9 kg (Approx. 10.8 lb.)

* With the Print Head and Ink Tanks installed.

Print Head

Total 1,600 nozzles (PGBK: 320 nozzles, C/M each 256 x 2 nozzles, Y 256 nozzles)

Camera Direct Print (PictBridge)

Paper size

Paper type

4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm^*,

Credit card, 8" x 10" / 203.2 x 254.0 mm, A4, Letter, Wide^*

* Can be selected only on certain Canon-brand PictBridge compliant devices.

Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus Glossy, Glossy Photo

Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo Paper Plus

Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper (Only A4/

Letter)

Layout

Default (Borderless), Borderless, Bordered, N-up (2, 4, 9, 16^*)

* Layout compatible with Canon-brand sticker above. See “Recommended Paper

and Requirements” on page 5.

Image optimize

Default (Exif Print), On, Off, VIVID*, NR (Noise Reduction)*, VIVID+NR*

* If using a Canon PictBridge compliant device, you can select it.

Print date & file no.

Trimming

Default (Off: No printing), Date, File No., Both, Off

Default (Off: No trimming), On (follow camera’s setting), Off

Appendix

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Minimum System Requirements

Note

Conform to the operating system’s requirements when higher than those given here.

Operating System

Processor

RAM

Windows Vista

Mac OS X v.10.4

Pentium II (including compatible processors) Intel processor

300 MHz

PowerPC G3

128 MB

256 MB

Windows XP SP1, SP2

Mac OS X v.10.2.8 - v.10.3

Pentium II (including compatible processors) PowerPC G3

300 MHz

128 MB

Windows 2000 Professional SP2, SP3, SP4

Note

Pentium II (including compatible processors)

Hard Disk must be formatted as Mac OS

Extended (Journaled) or Mac OS Extended.

300 MHz

128 MB

Note

Operation can only be guaranteed on a PC

pre-installed Windows Vista, XP or 2000.

Browser

Internet Explorer 6.0-

400 MB

Safari

Hard Disk Space

200 MB

Note

For bundled software installation.

CD-ROM Drive

Required

Other restrictions

SVGA 800 x 600

z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon

inkjet printer.

Additional System Requirements for On-Screen Manuals

Browser: Windows HTML Help Viewer

Browser: Help Viewer

Note: Microsoft Internet Explorer 5.0 or later must be

installed. The on-screen manual may not be displayed

properly depending on your operating system or Internet

Explorer version. We recommend that you keep your

system up to date with Windows Update.

Note: The on-screen manual may not be displayed properly

depending on your operating system or Help Viewer

version. We recommend that you keep your system up to

date with Software Update.

Appendix

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Safety Precautions

Please read the safety warnings and cautions provided in this manual to ensure that you use the

printer safely. Do not attempt to use the printer in any way not described in this manual.

Warning

You may cause an electric shock, fire, or damage the printer if you ignore any of these safety precautions.

Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.

Power supply

Never attempt to plug in or unplug the printer from the power supply when your hands are

wet.

Always push the plug all the way into the power outlet.

Never damage, modify, stretch or excessively bend or twist

the power cord. Do not place heavy objects on the power

cord.

Never plug the printer into a power socket that is shared

with other equipment (extension lead/cord, 2- or 3-way

adapter, etc.).

Never use the printer if the power cord is bundled or knotted.

If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the

printer at the power supply and call for service.

Periodically, unplug the printer and use a dry cloth to wipe off

any dust or dirt collected on the plug and the power outlet. If

the printer is placed at a location exposed to a lot of dust,

smoke, or high humidity, the dust collected on the plug

absorbs moisture and may cause insulation failure and fire.

If you hear thunder, disconnect the power supply of the printer and refrain from using it. Leaving

the printer plugged in may cause fire, electric shock, or damage to the printer, depending on the

thunder storm.

Use the power cable included with the printer.

Safety Precautions

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Cleaning the printer Use a damp cloth to clean the printer. Never use flammable

solvents such as alcohol, benzene or thinners.

If flammable solvents come in contact with electrical

components inside the printer, it could cause a fire or electric

shock.

Always unplug the printer from the power outlet before cleaning the printer.

If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the

printer.

Maintaining the

printer

Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the

printer.

The printer contains high-voltage components. Never attempt any maintenance procedure not

described in this guide.

Working around the

printer

Do not use highly flammable sprays near the printer.

This could cause a fire or electric shock if the spray comes into contact with electrical components

inside the printer.

Caution

You may cause injury or damage the printer if you ignore any of these safety precautions.

Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration.

Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or

close to a heating source.

To avoid the risk of fire or electric shocks, install the printer in a location with an ambient

temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).

Do not place the printer on a thick rug or carpet.

Do not place the printer with its back attached to the wall.

Power supply

Ensure that the area around the power outlet is kept clear at

all times so you can easily unplug the power cord if

necessary.

Never remove the plug by pulling on the cord.

Do not use an extension lead/cord.

Safety Precautions

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Working around the

printer

Never put your hands or fingers in the printer while it is printing.

Do not place any object on the printer.

Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol,

thinners, etc.) on top of the printer.

If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for service.

Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and

damage the printer.

Print Heads and ink

tanks

For safety reasons, store Print Heads and ink tanks out of the reach of small children.

If a child ingests any ink, consult a doctor immediately.

Do not shake Print Heads or ink tanks.

Ink may leak out and stain clothing or the surrounding area.

Never touch the electrical contacts on a Print Head after

printing. The metal parts may be very hot and could cause

burns.

Do not throw ink tanks into fire.

Safety Precautions

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Users in the U.S.A.

„ Regulatory Information

FCC Notice (U.S.A. Only)

For 120V, 60Hz model

Model Number: K10311

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates, uses

and can radiate radio frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

z Reorient or relocate the receiving antenna.

z Increase the separation between the equipment and receiver.

z Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

z Consult the dealer or an experienced radio/TV technician for help.

Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC

Rules.

Do not make any changes or modifications to the equipment unless otherwise specified in the

manual. If such changes or modifications should be made, you could be required to stop operation of

the equipment.

Canon U.S.A., Inc.

One Canon Plaza

Lake Success, NY 11042

1-516-328-5600

„ Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)

The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to

the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when

purchased and used in the United States only.

The Product is warranted against defects in materials and workmanship under normal use and

service (a) for a period of one (1) year from the date of original purchase when delivered to you in

new condition in its original container or (b) for 90 days from the date of original purchase for

refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized

Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new,

remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a

refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or

replacement shall not extend the original warranty period of the Product. A dated proof of purchase

is required at the time of warranty service. A copy of your dated bill of sale will satisfy this

requirement. This warranty does not cover any accessories, or any consumables, such as paper or

ink cartridges, as to which there shall be no warranty or replacement.

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This limited warranty shall only apply if the Product is used in conjunction with compatible

computers, peripheral equipment and software. Canon USA shall have no responsibility for such

items except for compatible Canon brand peripheral equipment covered by a separate warranty

(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the

terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed

with the Product are sold “as is” and without warranty of any kind by Canon USA, including any

implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties

are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by

the manufacturer or producer thereof.

This limited warranty covers all defects encountered in normal use of the Product and does not apply

in the following cases:

(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging

by you, alteration, accident, electrical current fluctuations, improper use, failure to follow

operating or maintenance instructions in, or environmental conditions prescribed in, Canon

USA’s user’s manual or other documentation, or services performed by someone other than

a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product,

scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to

operate the Product as set forth in the user’s manual or other documentation for the Product.

(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including

non-Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or

cause abnormally frequent service calls or service problems.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR

CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR

ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR

FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE

WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE

MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY

LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY

IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE

AGREEMENT.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE

APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO

OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY

ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR

ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED

WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA

SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE

FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION

OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED

BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL

THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND

AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE

OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,

YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR

PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,

USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED

SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES

DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS

LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL

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PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A

GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

Canon USA offers a range of customer technical support* options:

Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to

frequently asked questions (www.canontechsupport.com)

Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040

Telephone Device for the Deaf (TDD-1-866-251-3752)

Repair or Exchange Service Options:

In the event service is required for the Product during the limited warranty period, Canon USA

offers two hardware support options:

Authorized Service Facility Carry-In / Mail-In Service

Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,

through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone

number of the ASF(s) near you may be obtained from Canon USA’s Web site at

www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-

828-4040, or any time while speaking to a technical support person. A Product covered by this

limited warranty will be repaired or exchanged, as determined by Canon USA, and returned

without charge by the ASF.

InstantExchange Service **

A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the

problem and, if possible, correct it over the telephone. If the problem cannot be corrected over

the telephone, and you elect the InstantExchange option, a reference number will be issued to

you. You will be asked for the Product serial number and other information pertaining to your

Product and for a ship-to location for the replacement Product (must include street address).

The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.After

receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed

instructions on how to ship your product to the Canon USA repair facility. Your Product must be

returned in the shipping carton in which the replacement Product was packed and include the

reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a

complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE

YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR

PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).

InstantExchange Service exchanges your Product with a replacement Product, which will

normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday

through Friday, except holidays. Canon USA does not guarantee same day shipment in the

event of the occurrence of factors beyond its reasonable control. The replacement Product you

receive may be a refurbished or reconditioned unit and will be covered for the balance of the

period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU

WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL

RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME

THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only

during the express limited-warranty period for your Product and only in the continental United

States, Alaska and Hawaii during such period.

This limited warranty gives you specific legal rights, and you may also have other rights, which vary

from state to state.

* Support program specifics are subject to change without notice.

** InstantExchange warranty service is subject to the availability of refurbished or new replacement

units.

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Canon U.S.A., Inc.

One Canon Plaza

Lake Success, NY 11042

USA

Canon is a registered trademark of Canon Inc.

may also be a registered trademark in other countries.

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Index

Appendix 70

Safety Precautions 74

Specialty Media 4

Specifications

general 72

Before Using the Printer 2

PictBridge 72

System Requirements 73

Canon U.S.A., Inc. Limited Warranty - U.S. Only 77

Cleaning

exterior 44

inside 48

protrusions inside the printer 51

roller 44

Troubleshooting 52

Turning off the Printer 3

Turning on the Printer 2

Ink Lamp

ink level indication on the computer 24

ink level indication on the printer 23

Loading Printing Paper

envelopes 14

Front Tray 12

Rear Tray 10