Photo Printer
series
Getting Started
Read Me First
Make sure to read this manual before using the printer. Please keep it in hand for future reference.
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■ Symbols
The following symbols are used to mark important instructions. Observe these instructions.
Caution
Instructions that, if ignored, could result in personal injury or material damage.
Instructions that must be observed for safe operation.
Additional explanations.
Descriptions for operations that take some time to complete.
• Microsoft is a registered trademark of Microsoft Corporation.
• Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
• Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
• Macintosh and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
• Adobe, Adobe Photoshop, Adobe RGB and Adobe RGB (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries.
Model Number: K10336 (Pro9500 Mark II)
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Preparation
1
■ Check the Included Items
Before turning on the printer, remove all the orange tapes and the protective sheets.
Print Head
ink tanks
power cord
• Manuals
• Setup CD-ROM (containing the drivers, applications and on-screen manuals)
• Warranty
• A USB cable is necessary to connect the printer with your computer.
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■ Choosing a Location
15.7"/40 cm behind the printer
• Place the printer on a flat surface.
• Do not place any object in front of the printer.
• You can print on large size paper such as 14" x 17"/355.6 x 431.8 mm or thick paper by loading the
paper in the Front Tray. In that case, keep a space of 15.7"/40 cm behind the printer.
• Do not install the printer where an object may fall on
it. The object may fall inside the printer, resulting in
malfunction.
• Do not place any object on top of the printer. It may
fall into the printer when opening covers, resulting in
malfunction.
• There are wheels on the back corners of the printer. Lift the front of the printer to move it back and forth easily.
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Turn the Power On
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1
2
3
A
B
2
1
Plug the power cord into the back left of the
printer, then connect the other end to the wall
outlet.
Turn on the printer (A).
Confirm that the POWER lamp (B) lights blue.
• Do NOT connect the USB cable at this stage.
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Install the Print Head
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1
2
C
A
D
B
Press the
button (A).
Open the Top Cover (C).
The Front Tray (B) opens.
The Print Head Holder (D) comes out. (This is where you install the
Print Head.)
• Handle the Print Head carefully. Do not drop or
apply excessive pressure to it.
• The Print Head Holder makes a noise as it moves. This is normal operation.
• If the Print Head Holder does not move, make sure that the printer is turned on.
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E
Firmly raise the Print Head Lock Lever (E) until it stops.
Remove the Print Head from the silver
package.
Remove the orange protective cap.
• There may be some transparent or light color ink on the inside of the bag the Print Head comes in,
or the inside of the protective cap - this has no effect on print quality. Be careful not to get ink on
yourself when handling these items. Be careful not to stain your hands.
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E
Set the Print Head in place.
Lower the Print Head Lock Lever (E) completely.
• Pinch the Print Head Lock Lever firmly and lower it gently.
• Do not knock the Print Head against the sides of the holder.
• Once you have installed the Print Head, do not remove it unnecessarily.
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Install the Ink Tanks
4
1
2
A
Remove the ink tank from its package.
Remove and discard the orange protective cap (A) located on
the bottom of the ink tank.
• Handle the ink tanks carefully. Do not drop or
apply excessive pressure to them.
• If the Print Head Holder moves to the right, close
and reopen the Top Cover.
• Be sure to use the supplied ink tanks.
• Do not hold the sides of the ink tank; ink may splash.
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Install the ink tank
3
4
Insert the ink tank.
Press the PUSH mark on the ink tank until it clicks into place.
Make sure the Ink lamp lights red.
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C
B
D
E
Install all the other ink tanks in the same way.
Close the Top Cover (B).
Install all the ink tanks.
• Wait for about 3 minutes until the POWER lamp (blue) (C) stops flashing and
stays lit then operating noise stops, and go to the next step.
Do not open the Top Cover while the lamp is flashing.
The printer vibrates while the lamp is flashing because ink is stirred inside the
printer.
Make sure all the Ink lamps light red.
• Make sure the Inner Cover (D) is closed.
• Match the labels when installing.
• If an Alarm lamp (E) flashes orange, make sure that the Print Head and the ink tanks are
• Once you have installed the ink tanks, do not remove them unnecessarily.
correctly installed.
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Install the Software
5
To use the printer by connecting it to a computer, software including the
drivers needs to be copied (installed) to the computer's hard disk.
The screens below are based on Windows Vista operating system
Ultimate Edition (hereafter referred to as "Windows Vista") and Mac OS X
v.10.5.x.
Windows (P.12)
Macintosh (P.21)
• Quit all running applications before installation.
• You need to log on as the administrator (or a member of the Administrators group).
• Do not switch users during the installation process.
• It may be necessary to restart your computer during the installation process. Follow
the on-screen instructions and do not remove the Setup CD-ROM during restarting.
The installation resumes from where it left off when your computer has been restarted.
• Mac OS 9, Mac OS X Classic environments, or Mac OS X v.10.3.8 or earlier are not
supported.
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Windows
Macintosh
5
If the Found New Hardware or Found New
Hardware Wizard dialog box appears:
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2
A
B
TURN OFF THE PRINTER (A).
Turn on the computer, then insert the Setup CD-
ROM into the CD-ROM drive.
The setup program should start automatically.
Windows Vista
Go to Step
Go to Step
.
.
Remove the USB cable connected to
your computer.
1
Windows XP/2000
The dialog box may close. In this case, proceed
from
.
Click Cancel to quit the dialog box.
2
3
Proceed from
.
• Make sure that the POWER lamp (B) has stopped
flashing and is off.
• If the program does not start automatically, double-click
the CD-ROM icon on the computer. When the CD-ROM
contents appear, double-click MSETUP4.EXE.
• It takes about 1 minute until the printer turns off.
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Windows
Macintosh
Windows Vista
Windows Vista
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4
AutoPlay screen appears, click Run Msetup4.exe.
User Account Control dialog box appears, click Continue.
If the same dialog box reappears in subsequent steps, click Continue.
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Windows
Macintosh
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Click Easy Install.
Click Install.
Drivers, application software, and on-screen manuals are installed automatically.
• If you want to select particular items to install, click Custom Install and follow the on-screen instructions to
proceed with the installation.
• You can install the XPS Printer Driver from Custom Install. (Windows Vista SP1 or later.)
• The XPS Printer Driver is a printer driver suitable for printing High Dynamic Range images (full 16-bit
workflow) using Easy-PhotoPrint Pro.
• When installing the XPS Printer Driver, select the IJ Printer Driver at the same time.
• Move the cursor over items to display explanations.
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Windows
Macintosh
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Read the License Agreement screen carefully and click Yes.
When the Please Allow All Install Wizard Processes screen appears, click
Next.
Installation starts.
• During installation, follow any on-screen instructions to install the software.
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Windows
Macintosh
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9
10
A
When the Printer Connection screen appears, connect the printer to the computer with a
Turn on the printer (A).
USB cable.
When the printer is recognized by the computer, a message appears on
the screen.
• It takes about 30 seconds for the POWER lamp to light blue.
• If installation does not continue after 10 minutes, click Help on the screen in
step , then confirm the message.
• The USB port is located on the right side of the printer.
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Windows
Macintosh
Align the Print Head
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12
C
D
When the Print Head Alignment screen appears, load two sheets of A4 or Letter-sized plain
Click Execute.
paper in the Rear Tray (C) as shown.
Pinch and slide the Paper Guide (D) against the left edge of the paper.
• For details, refer to "6 Loading Paper" on page 28.
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Windows
Macintosh
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E
F
G
When the Start Print Head Alignment dialog box appears, click
Align Print Head.
Make sure that the pattern shown is printed, then click Next on the Print Head
Alignment screen.
Click OK in the subsequent message.
Some parts of patterns printed on the first page are faint.
Printing of the pattern starts.
• Wait until the pattern printing ends (about 10 minutes), and go to
the next step.
• Do not open the Top Cover (E) while printing.
• If you align the Print Head automatically again, patterns different from those shown above may be
printed.
• When Print Head Alignment cannot be executed properly, the Alarm lamp (G) will flash orange 11
times. In this case, refer to "When Printing Becomes Faint or Colors Are Incorrect" in the on-screen
manual: Basic Guide.
• Pull out the Front Tray Extension (F) beforehand.
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Windows
Macintosh
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Click Next.
Click Next.
It may take a while for the next screen to appear. Click
Next only once.
If connected to the Internet, the user registration page appears. Follow the on-screen instructions to register your
printer. You will need your product serial number, which is located on the inside of the printer.
• Internet connection is required. (Connection fees apply.)
• To register later, click Cancel. User registration can be started from the Canon Solution Menu icon. For details, refer to
"Solution Menu" on page 31.
• If you are already registered, the Product Registration screen appears.
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Windows
Macintosh
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When the Extended Survey Program screen appears, confirm the
Click Exit.
message.
If Restart is displayed, make sure that the Restart the system now (recommended) check
box is selected, then click Restart.
If you can agree, click Agree. If you click Do not agree, the Extended Survey
Program will not be installed.
After restarting the computer, remove the Setup CD-ROM and keep it in a safe place.
(This has no effect on the printer's functionality.)
Next, read "6 Loading Paper" on page 28!
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Windows
Macintosh
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Connect the printer to the computer with a USB cable.
Make sure the printer is turned on.
Turn on the computer, then insert
the Setup CD-ROM into the CD-
ROM drive.
Double-click the Setup icon.
If the CD-ROM folder does not open automatically,
double-click the CANON_IJ icon on the desktop.
• The USB port is located on the right side of the printer.
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Windows
Macintosh
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Enter your administrator name and password.
Click Easy Install.
Click Install.
Click OK.
Drivers, application software, and on-screen manuals are installed
automatically.
If you do not know your administrator name or password,
click Help, then follow the on-screen instructions.
• If you want to select particular items to install, click Custom Install and
follow the on-screen instructions to proceed with the installation.
• Move the cursor over items to display
explanations.
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Windows
Macintosh
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9
Read the License Agreement screen carefully
and click Yes.
When the Start Setup screen appears, click
Execute.
Click Restart.
The Print Head Alignment screen appears after the
computer has been restarted.
Installation starts.
• During installation, follow any on-screen instructions to
install the software.
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Windows
Macintosh
5
Align the Print Head
10
11
A
B
When the Print Head Alignment screen appears, load two sheets of A4 or Letter-sized plain
Click Execute.
paper in the Rear Tray (A) as shown.
Pinch and slide the Paper Guide (B) against the left edge of the paper.
• For details, refer to "6 Loading Paper" on page 28.
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Windows
Macintosh
12
13
C
D
E
When this screen appears, click OK.
Make sure that the pattern shown is printed.
Printing of the pattern starts.
Some parts of patterns printed on the first page are faint.
• Wait until the pattern printing ends (about 10 minutes), and go to
the next step.
• Do not open the Top Cover (C) while printing.
• If you align the Print Head automatically again, patterns different from those shown above may be
printed.
• When Print Head Alignment cannot be executed properly, the Alarm lamp (E) will flash orange
11 times. In this case, refer to "When Printing Becomes Faint or Colors Are Incorrect" in the on-
screen manual: Basic Guide.
• Pull out the Front Tray Extension (D) beforehand.
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Windows
Macintosh
5
14
15
Click Next.
Click Next.
If connected to the Internet, the user registration page appears. Follow the on-screen instructions to register
your printer. You will need your product serial number, which is located on the inside of the printer.
• Internet connection is required. (Connection fees apply.)
• To register later, click Cancel. User registration can be started from the Solution Menu icon. For details, refer to
"Solution Menu" on page 31.
• If you are already registered, the Product Registration screen appears.
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Windows
Macintosh
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17
When the Extended Survey Program screen appears, confirm the
Click Exit.
message.
Remove the Setup CD-ROM and keep it in a safe place.
If you can agree, click Agree. If you click Do not agree, the Extended Survey
Program will not be installed.
(This has no effect on the printer's functionality.)
• The screen does not appear on Mac OS X v.10.3.9.
Next, read "6 Loading Paper" on page 28!
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Loading Paper
6
This section explains how to
load paper in the Rear Tray (A).
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2
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C
A
E
D
B
Open the Paper Support (C).
Open the Feed Slot Cover
(D), then pinch and slide
the Paper Guide (E).
Load paper straight along the
right edge of the Rear Tray.
Load paper in portrait orientation with
the printing side facing up.
• Pull out the Front Tray Extension
(B) beforehand.
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E
F
D
Pinch and slide the Paper Guide (E) against the left edge of the paper, then close the
Feed Slot Cover (D).
Printer installation is now complete!
Confirm that the loaded paper does not exceed the line (F).
• You can print on large size paper such as 14" x 17"/355.6 x 431.8 mm or thick paper by loading the
paper in the Front Tray. For details on how to load paper in the Front Tray, refer to "Loading Paper" in
the on-screen manual: Basic Guide.
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For details on opening the on-screen manuals, refer to page 31.
After Installing the Printer
■ Manuals
Safety Precautions
Getting Started
on-screen manuals
(this manual)
Basic Guide
Advanced Guide
Safety and
Environment
Information
Digital Photo Printing
Guide
For proper use, read safety
precautions before using the
printer.
Describes how to set up and use
your printer. Introduces the printer
and its functions, the included
manuals and application software.
Describes the basic operations
and gives an introduction to
other functions available.
Describes various operating
procedures to make full use
of printer. Also includes
"Troubleshooting" information for
your printer.
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■ Solution Menu
Solution Menu is a gateway to functions and information that allow you to make full use of the printer!
To open the on-screen manual, click the button
shown to the left in Solution Menu.
Example: Windows Vista
Open various applications and on-screen manuals with a single click.
You can start Solution Menu from the Canon Solution Menu icon on the desktop (Windows) or
on the Dock (Macintosh).
If you have a problem with printer settings, click the Change settings or find solutions to
problems. in Solution Menu to open My Printer (Windows only).
*The buttons displayed vary depending on the
country or region of purchase.
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■ Utilizing the Printer
Easy-PhotoPrint Pro is one of the application
software. Easy-PhotoPrint Pro allows you to
print high quality photos easily by utilizing the
digital photo colors.
Since ICC profiles are also available, you can
print photos in colors that are closer to your
ideal colors using color management.
For details on how to use the application
software and the printer, refer to the on-
screen manuals: Basic Guide and Advanced
Guide.
For photo printing and color management,
refer to the on-screen manual: Digital Photo
Printing Guide as well.
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Specifications
Minimum System Requirements
Additional System Requirements for the on-screen manuals
General Specifications
Conform to the operating system’s requirements when higher than those given here.
Printing resolution
(dpi)
4800 (horizontal) x 2400 (vertical)
Interface
USB Port:
Browser: Easy Guide Viewer
Browser: Help Viewer
Hi-Speed USB*
Note: Microsoft Internet Explorer 6.0 or
later must be installed. The on-screen
manual may not be displayed properly
depending on your operating system or
Internet Explorer version. We recommend
that you keep your system up to date with
Windows Update.
Note: The on-screen manual may not be
displayed properly depending on your
operating system. We recommend that
you keep your system up to date.
Operating System Windows 7
Mac OS X v.10.6
Intel processor
1 GB
Processor
RAM
1 GHz or faster 32-bit (x86) or
64-bit (x64) processor
Direct Print Port:
PictBridge
1 GB (32-bit)/2 GB (64-bit)
* A computer that complies with Hi-Speed USB
standard is required. Since the Hi-Speed
USB interface is fully upwardly compatible
with USB 1.1, it can be used at USB 1.1.
Windows Vista, Vista SP1, Vista Mac OS X v.10.5
SP2
1 GHz processor
512 MB
Intel processor, PowerPC G5,
PowerPC G4
(867 MHz or faster)
512 MB
Specifications are subject to change without notice.
Print width
Rear Tray: 12.7 inches max. (322.2 mm) (for
Borderless Printing: 13 inches/329 mm)
Front Tray: 13.7 inches max. (348.8 mm) (for
Borderless Printing: 14 inches/356 mm)
Windows XP SP2, SP3
300 MHz processor
128 MB
Mac OS X v.10.4
Intel processor, PowerPC G5,
PowerPC G4, PowerPC G3
256 MB
Acoustic noise level Approx. 36.0 db (A)
* When printing in the high print quality mode
on Photo Paper Plus Glossy II.
Windows 2000 Professional SP4 Mac OS X v.10.3.9
Operating
environment
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
300 MHz processor
128 MB
PowerPC G5, PowerPC G4,
PowerPC G3
128 MB
Storage
environment
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Browser
Internet Explorer 6.0 or later
Safari
Power supply
AC 100-240 V, 50/60 Hz
Hard Disk Space
450 MB
600 MB
Power consumption Printing: Approx. 14W
Standby (minimum): Approx. 1.2W
Note: For bundled software
installation.
Note: For bundled software
installation.
OFF: Approx. 0.9W
CD-ROM Drive
Display
Required
External dimensions Approx. 26.0 (W) x 14.0 (D) x 7.6 (H) inches
Approx. 660 (W) x 355 (D) x 193 (H) mm
* With the Paper Support, Front Tray and Front
Feed Support retracted.
SVGA 800 x 600
XGA 1024 x 768
•
Windows: Operation can only be guaranteed on a PC with Windows 7, Windows Vista,
Windows XP or Windows 2000 pre-installed.
Easy-PhotoPrint Pro is a software plug-in for Canon Digital Photo Professional Ver. 2.1
or later, Adobe Photoshop CS4, CS3, CS2, CS and Adobe Photoshop Elements 6, 7
and 8.
Adobe Photoshop Elements 8: DVD Drive is required for installation.
Windows: Windows XP SP2/SP3, Windows Vista, Windows 7 only
Processor: 1.6 GHz processor
•
Weight
Approx. 15.2 kg (Approx. 33.4 lb)
* With the print head and ink tanks installed.
Print Head/Ink
Total 7,680 nozzles (PM/PBK/MBK/PC/GY/M/
Y/C/G/R each 768 nozzles)
•
Additonal required hard disk space: 2 GB
RAM: 1 GB
Display: Color monitor with 16-bit color video card
1024 x 576 monitor resolution at 96 dpi or less
Microsoft DirectX 9 compatible display driver
Macintosh: Mac OS X v.10.4.11 - v.10.5.8, v.10.6 only
Processor: Multi-core Intel processor
Additonal required hard disk space: 2 GB
RAM: 512 MB of RAM (1 GB recommended), 64 MB of video RAM
Windows: Uninstall software bundled with the Canon inkjet printer before upgrading
from Windows Vista to Windows 7, then, install the bundled software again.
Macintosh: Hard Disk must be formatted as Mac OS Extended (Journaled) or Mac OS
Extended.
•
•
•
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for
5 years after production has stopped.
Macintosh: After upgrading from Mac OS X v.10.5 or lower to Mac OS X v.10.6, install
software bundled with the Canon inkjet printer.
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Getting Help from Canon
Toll-Free Live Tech Support— (1-800-828-4040) under warranty
This option provides live telephone technical support, free of service charges,
Monday-Friday (excluding holidays), during the warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
Ordering Information
The following ink tanks are compatible with this printer.
Order #
PGI-9 Matte Black
PGI-9 Photo Black
PGI-9 Cyan
PGI-9 Magenta
PGI-9 Yellow
PGI-9 Photo Cyan
PGI-9 Photo Magenta
PGI-9 Red
1033B002
1034B002
1035B002
1036B002
1037B002
1038B002
1039B002
1040B002
1041B002
1042B002
PGI-9 Green
PGI-9 Gray
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
CANON U.S.A. INC.
One Canon Plaza, Lake Success, NY 11042 U.S.A.
QT5-2167-V01
XXXXXXXX
©CANON INC.2009
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PRINTED IN JAPAN
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