BlackBerry Enterprise Server for
Microsoft Exchange
Version 4.1.4
Upgrade Guide
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Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages.
Research In Motion Limited
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United Kingdom
Published in Canada
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1
Planning to upgrade your BlackBerry environment.......................................................................................9
Upgrading to BlackBerry Enterprise Server Version 4.1.4.......................................................................... 9
Confirm the version from which you are upgrading ............................................................................ 9
Changes to the BlackBerry Enterprise Server Version 3.5.2 and earlier environment................... 9
Changes to the BlackBerry Enterprise Server Version 3.6 environment .........................................10
Changes to the BlackBerry Enterprise Server Version 4.0 environment.........................................10
Choosing a BlackBerry Enterprise Server upgrade option .........................................................................11
Upgrading to BlackBerry Device Software Version 4.1 and later.............................................................13
Choosing a BlackBerry Device Software upgrade option..........................................................................13
Additional upgrade resources........................................................................................................................15
2
System requirements ..........................................................................................................................................17
Hardware requirements.................................................................................................................................. 17
System requirements for the BlackBerry Enterprise Server...................................................................... 17
Checklist: Operating system requirements .........................................................................................18
Checklist: Messaging and collaboration server software requirements .........................................19
Checklist: Security support requirements ............................................................................................19
Checklist: Multilanguage support requirements................................................................................20
Checklist: Virtual machine support requirements..............................................................................20
Checklist: Additional software requirements......................................................................................20
System requirements for your corporate environment .............................................................................20
Checklist: Network environment settings ............................................................................................21
Checklist: Messaging and collaboration environment settings ........................................................21
Checklist: Instant messaging environment settings...........................................................................21
Checklist: BlackBerry MDS Services system requirements ..............................................................24
Checklist: BlackBerry Enterprise Server with the BlackBerry MDS Services system requirements
25
Checklist: BlackBerry Attachment Service system requirements.................................................... 27
Checklist: BlackBerry Manager system requirements.......................................................................28
Checklist: BlackBerry Router system requirements...........................................................................29
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Checklist: BlackBerry MDS Connection Service system requirements...........................................29
Checklist: BlackBerry Collaboration Service system requirements.................................................30
3
extensions..................................................................................................................................................31
Perform system maintenance................................................................................................................ 32
Back up system information .................................................................................................................. 33
Synchronize BlackBerry device capabilities........................................................................................ 33
Preparing to upgrade from BlackBerry Enterprise Server Version 3.6................................................... 33
Perform system maintenance................................................................................................................34
Back up system information ..................................................................................................................35
Prepare to consolidate multiple instances of the BlackBerry Enterprise Server ...........................35
Preview the user migration....................................................................................................................36
Standardize connections to the BlackBerry Mobile Data Service....................................................39
Synchronize BlackBerry device capabilities........................................................................................40
Preparing to upgrade from BlackBerry Enterprise Server Version 4.0...................................................40
Perform system maintenance................................................................................................................40
Back up system information ...................................................................................................................41
Back up the BlackBerry Configuration Database................................................................................41
4
5
Configuring your environment.........................................................................................................................43
Configuring Microsoft Exchange to support wireless calendar synchronization .................................43
Setting database permissions.......................................................................................................................43
Set Microsoft SQL Server permissions .................................................................................................44
Upgrading the BlackBerry Enterprise Server using an in-place process.................................................45
Checklist: Confirm the upgrade requirements...........................................................................................45
Upgrade the BlackBerry Enterprise Server.................................................................................................46
Improve the startup performance of the BlackBerry Enterprise Server .................................................46
Troubleshooting the BlackBerry Enterprise Server upgrade process ..................................................... 47
Resolving issues during the upgrade process..................................................................................... 47
Resolving issues after the upgrade process ........................................................................................48
6
Upgrading the BlackBerry Enterprise Server using a cutover process.................................................... 49
Checklist: Confirm the upgrade preparation on the existing BlackBerry Enterprise Servers.............49
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Checklist: Confirm the installation requirements on the new computer ...............................................49
Install the BlackBerry Enterprise Server Version 4.1.4 on a new computer...........................................50
Migrate the user accounts.............................................................................................................................50
Stop the old BlackBerry Enterprise Server...................................................................................................51
Improve the startup performance of the BlackBerry Enterprise Server ................................................. 52
Start the new BlackBerry Enterpriser Server.............................................................................................. 52
Reactivate user accounts............................................................................................................................... 52
Troubleshooting the BlackBerry Enterprise Server upgrade....................................................................52
Resolving issues during the upgrade .................................................................................................. 52
Resolving issues after the upgrade.......................................................................................................54
Returning user accounts to their previous BlackBerry Enterprise Server version.........................54
7
Upgrading the BlackBerry Enterprise Server using a phased process .....................................................55
Managing a mixed-version environment.............................................................................................55
BlackBerry Enterprise Server Version 4.1.2 or later considerations.................................................56
Example 2: Upgrade BlackBerry Enterprise Servers at Version 4.0 and earlier using a phased process
Berry Configuration Database...............................................................................................................60
8
Enabling users to upgrade the BlackBerry Device Software at their computers...................................61
Add the BlackBerry Device Software to the network drive................................................................61
mended) ....................................................................................................................................................62
Distribute the BlackBerry Desktop Software installation files (if required)...................................62
Create and send a wireless enterprise activation password.............................................................63
Send the upgrade instructions to BlackBerry device users...............................................................63
Confirm that the BlackBerry Device Software upgrade is successful .............................................64
Upgrading the BlackBerry Device Software at a central computer or kiosk.........................................64
Checklist: Confirm the upgrade requirements....................................................................................64
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Add the BlackBerry Device Software to the network drive...............................................................64
Create a software configuration ...........................................................................................................64
Assign a software configuration to a user (optional).........................................................................65
Upgrade the BlackBerry Device Software ...........................................................................................65
Confirm that the upgrade is successful .............................................................................................. 66
Sending the BlackBerry Device Software upgrade to user computers.................................................. 66
Add the BlackBerry Desktop Software installation files to the network drive.............................. 66
Add the BlackBerry Device Software installation files to the network drive .................................67
Create and send a wireless enterprise activation password.............................................................67
Push the installation files to user computers......................................................................................67
Force the BlackBerry Device Software upgrade .................................................................................67
Confirm that BlackBerry Device Software upgrade was successful................................................68
Troubleshooting the BlackBerry device upgrade.......................................................................................68
Resolving issues during the upgrade ...................................................................................................68
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1
environment
Upgrading to BlackBerry Enterprise Server Version 4.1.4
Choosing a BlackBerry Enterprise Server upgrade option
Upgrading to BlackBerry Device Software Version 4.1 and later
Choosing a BlackBerry Device Software upgrade option
Additional upgrade resources
Upgrading to BlackBerry Enterprise Server Version 4.1.4
When you upgrade to BlackBerry® Enterprise Server Version 4.1.4, the changes to your BlackBerry environment
depend on the version from which you are upgrading.
Confirm the version from which you are upgrading
1. On the taskbar, click Start > Settings > Control Panel.
2. Double-click Add/Remove Programs.
3. In the list of currently installed programs, click BlackBerry Enterprise Server.
4. Click Support Information.
5. Retrieve the version number.
Changes to the BlackBerry Enterprise Server Version 3.5.2 and earlier
environment
When you upgrade from BlackBerry Enterprise Server Version 3.5.2 or BlackBerry Enterprise Server Version 2.1.5,
the following changes occur:
•
•
•
•
updates to the BlackBerry Enterprise Server software
removal of the Microsoft® administrative extensions
creation of a new schema for the BlackBerry Configuration Database
migration of user accounts to the new schema
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide
Changes to the BlackBerry Enterprise Server Version 3.6 environment
When you upgrade from BlackBerry Enterprise Server Version 3.6, the following changes occur:
•
•
•
•
updates to the BlackBerry Enterprise Server software
consolidation of BlackBerry Enterprise Server instances
creation of a new schema for the BlackBerry Configuration Database
migration of user accounts to the new schema
You can preview the user account migration into the BlackBerry Configuration Database to identify any issues that
might occur (for example, identifying inactive user accounts that you cannot migrate) and to estimate the time
that it should take to migrate user accounts during the upgrade process.
Changes to the BlackBerry Enterprise Server Version 4.0 environment
When you upgrade from BlackBerry Enterprise Server Version 4.0, the following changes occur:
•
updates to the BlackBerry Enterprise Server software, including any BlackBerry components that you installed
separately (for example, the BlackBerry Manager)
•
upgrades to the schema of the BlackBerry Configuration Database
Before you upgrade to BlackBerry Enterprise Server Version 4.1.4, make sure that all BlackBerry Enterprise Servers
in your environment that share a BlackBerry Configuration Database are Version 4.0.3 or higher. Certain
components in earlier versions of the BlackBerry Enterprise Server are not optimized for use with the BlackBerry
Enterprise Server Version 4.1.4.
10
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1: Planning to upgrade your BlackBerry environment
Choosing a BlackBerry Enterprise Server upgrade option
Upgrade option
Description
Advantages
Disadvantages
User impact
Upgrade the BlackBerry
The in-place upgrade
•
you do not require
•
you cannot remove
• BlackBerry devices
Enterprise Server using an processinstallsBlackBerry
additional computers
to perform this
upgrade
BlackBerry Enterprise
Server Version 4.1.4
and return to the
earlier version
running BlackBerry®
Device Software
Version 4.0 or later
receive new service
books and wireless
synchronization
in-place process.
Enterprise Server Version
4.1.4 over the existing
version.
•
when the upgrade
completes, user
accounts are active
and no additional
administrative action
is required
automatically
•
you turn off the
occurs
BlackBerry Enterprise
Server during the
upgrade, so the
•
all BlackBerry devices
receive new IT policies
BlackBerry service
interruption lasts for
as long as the upgrade
process
•
if you upgrade from a
version earlier than
BlackBerry Enterprise
Server Version 4.0, the
BlackBerry Enterprise
Server takes longer
than it did previously
to start because it
sends new service
books to all the
BlackBerry devices
that are capable of
wireless
synchronization
11
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide
Upgrade option
Description
Advantages
Disadvantages
User impact
• BlackBerry devices
Upgrade the BlackBerry
The cutover upgrade
•
you can add user
•
you require one extra
Enterprise Server using a processinstallsBlackBerry
accounts back to the
old BlackBerry
Enterprise Server if
you encounter any
problems on the new
one
computer
running BlackBerry
Device Software
Version 4.0 or later
receive new service
books and wireless
synchronization
cutover process.
Enterprise Server Version
4.1.4 on a new computer
and migrates user
•
if you upgrade from a
version earlier than
BlackBerry Enterprise
Server Version 4.0, the
BlackBerry Enterprise
Server takes longer
that it did previously
to start because it
sends new service
books to all the
accounts and server
information from the old
BlackBerry Enterprise
Server to the new one.
occurs
•
•
you can move to new
server hardware and
start with a clean
environment
•
all BlackBerry devices
receive new IT policies
After you migrate the user
accounts and server
information, you stop the
old BlackBerry Enterprise
Server and start the new
one.
you experience
minimal service
BlackBerry devices
that are capable of
wireless
interruption using this
upgrade process
becauseuseraccounts
remain active on the
old BlackBerry
Enterprise Server until
you start the new
BlackBerry Enterprise
Server
synchronization
This upgrade process uses
the same SRP credentials
on both the old and new
BlackBerry Enterprise
Servers.
Use this upgrade process
only when upgrading from
BlackBerry Enterprise
Server Version 3.6.
Upgrade the BlackBerry
Enterprise Server using a process maintains earlier
phased process.
The phased upgrade
•
•
you can migrate user
accounts to the new
BlackBerry Enterprise
Servers at your own
pace
•
•
•
you require additional
computers
•
BlackBerry devices
running BlackBerry
Device Software
Version 4.0 or later
receive new service
books and wireless
synchronization
versions of the BlackBerry
Enterprise Servers while
you gradually create
Version 4.1.4 BlackBerry
Enterprise Servers and
migrate user accounts to
them.
you require additional
SRP credentials
if you are moving user
accounts from one
BlackBerry
you can move user
accounts gradually to
limit the number of
service books and IT
policies that the
BlackBerry Policy
Service sends at one
time
occurs
Configuration
•
all BlackBerry devices
receive new IT policies
Database to another,
BlackBerry device
options that you back
up to the BlackBerry
Configuration
In a mixed-version
environment that includes
BlackBerry components at
Version 4.1.4, the
•
•
you can monitor
system performance
as you add user
accounts
Database are lost
during this move
BlackBerry Manager must
not be at a higher version
than the BlackBerry
Configuration Database.
you can reorganize
your BlackBerry
environment during
the upgrade by
changing user
distribution patterns
12
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1: Planning to upgrade your BlackBerry environment
Upgrading to BlackBerry Device Software Version 4.1 and
later
When you upgrade the BlackBerry Enterprise Server you might also want to upgrade the BlackBerry Device
Software so that users can use the BlackBerry Enterprise Server Version 4.1.4 features.
You are not required to upgrade the BlackBerry Device Software. The BlackBerry Enterprise Server Version 4.1.4
supports BlackBerry devices that are running BlackBerry Device Software Version 4.0.x and earlier.
You can upgrade only BlackBerry devices with 32 MB of flash memory to BlackBerry Device Software Version 4.1.
To upgrade the BlackBerry Device Software, you must connect a BlackBerry device to a computer. You cannot
distribute the BlackBerry Device Software over the wireless network. If users’ BlackBerry devices are running
BlackBerry Device Software Version 4.0 or later, wireless synchronization occurs after the BlackBerry Enterprise
Server upgrade completes. Visit www.blackberry.com/knowledgecenterpublic to read article KB-04295 for more
information about which software versions cause an automatic wireless synchronization to occur.
Choosing a BlackBerry Device Software upgrade option
Upgrade option
Description
Advantages
Disadvantages
User impact
Enable users to upgrade
the BlackBerry Device
Software at their
This upgrade process
requires you to install the
BlackBerry Device
Software and the
BlackBerry Application
Loader in a shared
network drive that is
accessiblebycomputers in
your organization.
•
you can use a shared
•
you cannot manage
• users must have either
network drive to make
the BlackBerry Device
Software upgrade
available to users
you can enable users
to upgrade their
BlackBerry devices at
their computers by
sending them a link to
the BlackBerry Device
Software installation
files
BlackBerry Device
Software upgrades
using software
the BlackBerry®
Desktop Software
Version 3.6 or later or
the BlackBerry
Handheld Manager
Version 3.6 or later
installed on their
computers
computers.
configurations
•
•
•
you cannot force users
to upgrade their
BlackBerry Device
Software
this upgrade process
increases network
traffic to the network
drive
•
•
you can automate the
BlackBerry Device
Software upgrade
loading process to
remove user
interaction for USB
BlackBerry devices
you can upgrade
BlackBerry devices
remotely
13
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide
Upgrade option
Description
Advantages
Disadvantages
• you cannot force users
User impact
• users must bring their
Upgrade the BlackBerry
Device Software at a
central computer or kiosk. help control the
BlackBerry Device
This upgrade process uses
software configurations to
•
you can monitor the
BlackBerry Device
Software upgrade
process at the
to upgrade their
BlackBerry Device
Software
BlackBerry devices to
an administrator to
upgrade the
Software upgrade process
administration
computer
BlackBerry Device
Software
for each BlackBerry device
at a central administration
computer or kiosk.
•
you can use software
configurations to help
control BlackBerry
Device Software
upgrades
This upgrade process
requires you to install the
BlackBerry Device
Software in a shared
network drive that is
accessible by the
•
•
you can upgrade
multiple BlackBerry
devices at the same
time
administration computer
or kiosk.
you can upgrade
BlackBerry devices for
users who do not have
the BlackBerry
Handheld Manager or
the BlackBerry®
Desktop Manager
installed on their
computers
You must also install the
BlackBerry Manager on
the computer from which
you plan to upgrade
BlackBerry devices.
•
•
you can share a single
software location
between multiple
administration
computers
Push the BlackBerry
Device Software and
BlackBerry Desktop
Software to user
computers.
This upgrade process
enables you to use third-
party software to create
and distribute a single
installation file that
contains the BlackBerry
Desktop Software and the
BlackBerry Device
you can install the
BlackBerry Device
Software and the
BlackBerry Desktop
Software on users’
computers
•
you must distribute
large installation
packages over the
corporate local area
network (LAN)
•
users must connect
their BlackBerry
devices to their
computers and start
the BlackBerry
Desktop Manager
automatically
•
•
you can force users to
upgrade their
BlackBerry Device
Software through IT
policies
Software.
This customized
installation file installs the
complete BlackBerry
Desktop Software and the
BlackBerry Device
Software on users’
computers. Users then
upgrade the BlackBerry
Device Software
you can upgrade
BlackBerry Device
Softwareforuserswho
have BlackBerry
Desktop Software
version 3.5 or earlier
interactively.
14
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1: Planning to upgrade your BlackBerry environment
Additional upgrade resources
The following upgrade options might apply to your BlackBerry environment. Use the resources listed in the
following table to plan and perform the upgrade.
Upgrade option
Description
Resource
Move the BlackBerry
You must upgrade from Microsoft® SQL
Configuration Database to a Server™ Database Engine (MSDE) Version 7 article KB-03112 for more information.
different database
application.
to MDSE 2000 or to Microsoft SQL Server.
Change to a new license
model during the upgrade.
Enterprise Server - Small Business Edition article KB-03535 for more information.
to the BlackBerry Enterprise Server, you
require a new client access license key in
addition to the software.
Upgrade a pilot environment If you have a separate BlackBerry
to a production environment. Configuration Database in your pilot
environment, you must consider how to use
article KB-04246 for more information.
the BlackBerry Configuration Database in
your production environment.
You can make the pilot BlackBerry
Configuration Database your new
production BlackBerry Configuration
Database. When you upgrade the
BlackBerry Enterprise Server to use this
new BlackBerry Configuration Database,
use wireless enterprise activation to
migrate user accounts to the new database.
You can also upgrade your existing
production BlackBerry Configuration
Database to BlackBerry Enterprise Server
Version 4.1.4. When you configure the pilot
BlackBerry Enterprise Server to use the
production BlackBerry Configuration
Database, use wireless enterprise
activation to migrate user accounts to the
new database.
BlackBerry devices must be running
BlackBerry Device Software Version 4.0 or
later to use wireless enterprise activation.
15
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16
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2
Hardware requirements
System requirements for the BlackBerry Enterprise Server
System requirements for your corporate environment
System requirements for remote components
Hardware requirements
Visit www.blackberry.com/knowledgecenterpublic to read the BlackBerry Enterprise Server Version 4.1 for
Microsoft Exchange Server Capacity Calculator and the BlackBerry Enterprise Server Version 4.1 for Microsoft
Exchange Performance Benchmarking for more information about calculating hardware requirements based on
the expected use of the BlackBerry Enterprise Server in your environment.
System requirements for the BlackBerry Enterprise Server
You must confirm that the computer on which you plan to install the BlackBerry Enterprise Server meets the
system requirements.
Checklists
Description
Reference
Checklist: Operating system requirements
This checklist describes the operating system software and settings
that are required on the computer on which you plan to install the
BlackBerry Enterprise Server.
See page 18.
Checklist: Messaging and collaboration
server software requirements
This checklist describes the messaging server software and settings
that are required on the computer on which you plan to install the
BlackBerry Enterprise Server.
See page 19.
See page 19.
See page 20.
See page 20.
Checklist: Security support requirements
This checklist describes the security software that is required on the
computer on which you plan to install the BlackBerry Enterprise Server,
if you want to support specific security features.
Checklist: Multilanguage support
requirements
This checklist describes the configuration that is required on the
computer on which you plan to install the BlackBerry Enterprise Server,
if you want to support localized message content.
Checklist: Virtual computer support
requirements
This checklist describes the configuration that is required on the
computer on which you plan to install the BlackBerry Enterprise Server,
if you have a virtual computer environment.
Checklist: Additional software requirements This checklist describes the additional software that is required on the See page 20.
computer on which you plan to install the BlackBerry Enterprise Server,
if you want to read the documentation and help file, or if you want to
implement multiple BlackBerry devices from a single computer.
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide
Checklist: Operating system requirements
Note: You must install the most current service pack for each Microsoft product.
Considerations
Install one of the following operating systems on the computer on which you plan to install the BlackBerry Enterprise Server:
†
•
•
Microsoft® Windows® 2000 Service Pack (SP) 4 (Server or Advanced Server editions)
Microsoft® Windows Server® 2003 (SP1 is required for Microsoft Windows Messenger support and if you are using Microsoft
Exchange 2007)
Install Microsoft Messaging Queue (MSMQ) Version 3.0 (required for Microsoft Windows Messenger support).
†
†
Note: If you install MSMQ separately from Windows Server 2003, clear the default Active Directory Integration and Triggers
subcomponents and select only the Common subcomponent.
Install Microsoft® .NET Framework Version 1.1 (SP1 is required for Microsoft Windows Messenger support). You can install this
program during the BlackBerry Enterprise Server installation.
If Microsoft .NET Framework Version 2.0 is installed, the setup program still installs Version 1.1 or Version 1.1 SP1.
†
†
If Microsoft .NET Framework Version 1.1 is installed in a language other than English, you must download and install SP1 in the
appropriate language.
Install one of the following Microsoft Data Access Component (MDAC) versions on the computer on which you plan to install the
BlackBerry Enterprise Server:
†
•
•
MDAC Version 2.8 with Security Patch MS04-003 (Version 2000.85.1025.00)
MDAC Version 2.8 SP2 (Version 2000.86.1830.00)
Note: MDAC Version 2.8 SP2 is shipped only with Microsoft Windows Server 2003 SP1.
Install Java® 2 Platform, Standard Edition (J2SE™) Runtime Environment Version 5.0 update 9. You can install this program during
the BlackBerry Enterprise Server installation.
†
†
If you are using Microsoft Exchange 2007, install the Internet Service Manager component of Internet Information Services from
your Microsoft Windows installation media
18
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2: System requirements
Checklist: Messaging and collaboration server software requirements
Warning: Do not install Microsoft® Outlook® on the same computer as the BlackBerry Enterprise Server. Visit
www.support.microsoft.com/kb/266418 for more information.
Considerations
†
•
•
•
•
Microsoft Exchange Version 5.5 Administrator
Microsoft Exchange 2000 System Manager
Microsoft Exchange 2003 System Manager
Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (see http://support.microsoft.com/kb/929590
•
if you are using Microsoft Exchange 2007, either Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
or Microsoft Exchange 2003 System Tools with SP2
Note: Do not install Microsoft Exchange 2007 on the computer on which you plan to install the BlackBerry Enterprise Server.
Install the BlackBerry Enterprise Server in the same Microsoft Exchange Organization as your messaging server.
†
†
Review the Microsoft known issues that impact wireless calendar synchronization. See “Configuring Microsoft Exchange to
support wireless calendar synchronization” on page 43 for more information
If you are using Microsoft Exchange 2003 and use unicode text in calendars, download and install the following hotfixes:
†
•
•
visit http://support.microsoft.com/kb/923537/en-us to install the hotfix on the computer on which you will install the
BlackBerry Enterprise Server
If your instant messaging environment supports Microsoft Windows Messenger and you are using TLS as the communication
protocol, you must install or import one of the following certificates on the computer on which you plan to install the BlackBerry
Enterprise Server:
†
•
If your instant messaging server is Microsoft® Live Communications Server 2005™, you must install or import a Mutual
TLS (MTLS) certificate.
•
If your instant messaging server is Microsoft Live Communications Server 2005 SP1, you must install or import a server
authentication certificate under the computer account.
Visit www.office.microsoft.com/en-us/FX011526591033.aspx for more information about configuring certificates on Microsoft
Live Communications Server 2005.
If your instant messaging server is IBM® Lotus® Sametime®, you must add the IP address of each computer on which you plan to
install the BlackBerry Collaboration Service to the CommunityConnectivity document on the Sametime server.
†
†
If your instant messaging server is Novell® GroupWise® Messenger, you must turn on support for Secure Sockets Layer (SSL)
authentication of the Novell GroupWise Messenger agents on the computer on which you plan to install the BlackBerry
Collaboration Service. Visit www.novell.com/documentation to read the Messenger 1.0 Administration Guide for more
information.
Checklist: Security support requirements
Considerations
If you are using RSA® SecurID® authentication, you must install the Security Dynamics Technologies Ace/Agent® for Microsoft
Windows Version 5.0 on the computer on which you plan to install the BlackBerry MDS Connection Service.
†
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Checklist: Multilanguage support requirements
Considerations
Set your language preferences in Microsoft® Internet Explorer® to display encoded web pages correctly.
†
†
†
Checklist: Virtual machine support requirements
Considerations
Install VMware® ESX Server Version 2.5.2 on the computer on which you plan to install the BlackBerry Enterprise Server.
Checklist: Additional software requirements
Considerations
If you run a Universal Serial Bus (USB) hub to implement BlackBerry devices while connected to the BlackBerry Manager, verify
that the USB driver supports USB1.1-compliant hubs.
Install Adobe® Acrobat® Reader® Version 3.0 or later so that you can view the product guides.
†
†
Set Microsoft Internet Explorer Version 4.0 or later with Java or JavaScript® enabled as your default browser so that you can view
the online help.
Install Microsoft® XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry Enterprise Server
installation.
†
†
If you are using SNMP monitoring, you must install the SNMP service before you install the BlackBerry Enterprise Server. Visit
www.microsoft.com/technet/itsolutions/network/deploy/confeat/snmp.mspx for more information about installing and
configuring the SNMP service.
Install Microsoft® Windows Media® Player Version 9 or later to support audio attachments.
†
System requirements for your corporate environment
You must confirm that settings in your network, messaging and collaboration, instant messaging, and database
environments are configured to support the BlackBerry Enterprise Server.
Checklists
Description
Reference
Checklist: Network environment settings
This checklist describes how your BlackBerry Enterprise Server must
connect to your firewall.
See page 21.
Checklist: Messaging and collaboration
environment settings
This checklist describes the software and settings that are required on See page 21.
your messaging server and your desktop email program.
Checklist: Instant messaging environment
settings
This checklist describes the software and settings that are required on See page 21.
your instant messaging server.
Checklist: Terminal service settings
This checklist describes the supported software and settings for
installing the BlackBerry Enterprise Server using a terminal or remote
desktop session.
See page 22.
Checklist: Database environment settings
This checklist describes the software and settings that are required on See page 22.
your database server.
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2: System requirements
Checklist: Network environment settings
Considerations
Verify that the BlackBerry Enterprise Server is physically close to the messaging servers. Use a high-speed switched connection
between the BlackBerry Enterprise Server and the messaging servers. Network latency impacts the performance of the BlackBerry
Enterprise Server.
†
Verify that the BlackBerry Enterprise Server is not installed in a perimeter network (demilitarized zone). Visit
www.blackberry.com/knowledgecenterpublic to read article TAE-00038 for more information.
†
†
Verify that you have configured the corporate firewall or proxy to permit the BlackBerry Enterprise Server to initiate and maintain
an outbound connection to the BlackBerry® Infrastructure on TCP port 3101.
Verify that the corporate firewall can resolve Internet addresses using the Domain Name System (DNS).
Verify that the proxy server is transparent, if you are using a proxying firewall.
†
†
Checklist: Messaging and collaboration environment settings
Your messaging environment must be one of the following:
†
•
•
•
•
•
Microsoft Exchange Version 5.5 native environment
Microsoft Exchange 2000 native environment
Microsoft Exchange 2003 native environment
Microsoft Exchange 2007 native environment
mixed environment (any combination of Microsoft Exchange Version 5.5, Microsoft Exchange 2000, Microsoft Exchange
2003, and Microsoft Exchange 2007)
Note: Do not install Microsoft Exchange 2007 on the computer on which you plan to install the BlackBerry Enterprise Server.
Checklist: Instant messaging environment settings
Considerations
Your instant messaging server must be one of the following:
†
•
•
•
•
•
•
•
•
Sametime Version 3.0 Community Server
Sametime Version 3.1 Community Server
Sametime Version 6.5.1 Community Server (Version 6.5.1 or later is required to support dormant mode.)
Sametime Version 7.0 Community Server
Sametime Version 7.5 Community Server
Microsoft Live Communications Server 2005 (SP1 is required to support Microsoft Office Communicator and dormant mode.)
Novell GroupWise Messenger Server Version 1.0.2 or later
Novell GroupWise Messenger Server Version 2.0
If your instant messaging environment supports Microsoft Office Communicator, your environment must also include a Microsoft
Office Communicator Web Access Server.
†
Verify that your Communicator Web Access Server meets the following criteria:
•
includes the MTLS and HTTPS certificates required for communication with your Microsoft Live Communications Server
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide
Considerations
If your instant messaging environment supports Microsoft Office Communicator, you must download and install the following
hotfixes to support the AJAX Service:
†
†
•
•
visit www.support.microsoft.com/kb/911996 to install the hotfix on your Microsoft Live Communications Server
visit www.support.microsoft.com/kb/915066 to install the hotfix on your Communicator Web Access server
If your instant messaging environment supports Microsoft Office Communicator, you must install or configure an additional
virtual server to support the AJAX Service on your Communicator Web Access server that meets the following criteria:
•
•
uses all unassigned IP addresses
uses forms-based authentication only (RIM does not recommend using integrated authentication when supporting HTTPS
connections)
•
•
supports HTTPS browser connections
contains an Internet Server API (ISAPI) filter for both the cwaauth.dll file and the ajax.dll file
Visit office.microsoft.com/en-us/assistance/HA100240791033.aspx to read the Microsoft Office Communicator Web Access
Planning and Deployment Guide for more information about enabling the AJAX Service for Communicator Web Access.
Checklist: Terminal service settings
Considerations
If your operating system is Microsoft Windows Server 2000, you can install and access the BlackBerry Enterprise Server using the
Terminal Services program.
†
†
You must install the Terminal Services program using Remote Administration mode. Visit www.support.microsoft.com/kb/306624
for more information.
Note: RIM does not recommend using Application Server mode. If you install the Terminal Services program using Application
Server mode and then install the BlackBerry Enterprise Server, unpredictable results might occur.
If your operating system is Microsoft Windows Server 2003, you can install and access the BlackBerry Enterprise Server using the
Microsoft Remote Desktop Connection program that is included with Microsoft Windows Server 2003.
Note: Do not install the Terminal Services program. If you install the Terminal Services program on Microsoft Windows Server
2003, the Terminal Services program installs in Application Server mode automatically, which RIM does not recommend.
Checklist: Database environment settings
Considerations
Install one of the following database programs on the computer on which you plan to install the BlackBerry Configuration
Database:
†
•
•
•
Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
Microsoft SQL Server 2000 SP3a
Microsoft SQL Server 2005 (Standard, Enterprise, or Express)
Notes: If you are installing BlackBerry MDS Services, you cannot use Microsoft SQL Server 2005 Express as your database
program.
You can install MSDE 2000 during the BlackBerry Enterprise Server installation.
Install one of the following MDAC versions on the computer on which you plan to install the BlackBerry Configuration Database:
†
•
•
MDAC Version 2.8 with Security Patch MS04-003 (Version 2000.85.1025.00)
MDAC Version 2.8 SP2 (Version 2000.86.1830.00)
MDAC Version 2.8 SP2 is shipped only with Microsoft Windows Server 2003 SP1.
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2: System requirements
Considerations
You must manage the BlackBerry Configuration Database using a BlackBerry Manager that is configured to support the database
management system (DBMS) type. You select the DBMS type of the BlackBerry Manager during the BlackBerry Enterprise Server
installation.
†
The version of MSDE 2000 (MSDE 2000 Release A) provided with the BlackBerry Enterprise Server does not support upgrading
†
†
†
†
†
†
If you are using Microsoft SQL Server, install the program using the default case-insensitive collation setting. The collation setting
for the BlackBerry Configuration Database must be the same as the collation setting for the database server.
If you are using Microsoft SQL Server, you can install the BlackBerry Configuration Database on a nondefault instance. During
the installation process, you can specify servername\instancename.
If the BlackBerry Configuration Database is on a remote computer or you want to use a remote BlackBerry Manager, you must
enable named pipes and TCP/IP network protocols.
If you are installing the BlackBerry MDS Services, you must install the BlackBerry MDS Services databases on the same DBMS and
on the same database server as the BlackBerry Configuration Database.
If you are installing the BlackBerry MDS Services and if you are using Microsoft SQL Server, the Microsoft SQL Server must support
mixed-mode authentication. If you install the BlackBerry Configuration Database on MSDE 2000, you receive a prompt to accept
this change in authentication.
If you are installing the BlackBerry MDS Services, you must use SQL authentication to create the BlackBerry MDS Services
databases.
†
If you are using SQL authentication to create the BlackBerry Configuration Database, you must use a different SQL account to
create the BlackBerry MDS Services databases.
Note: The BlackBerry MDS Services store their BlackBerry MDS Services database access credentials in plain text form in
<installation directory>\MDSS\jakarta-tomcat-5.5.9\conf\server.xml. To protect the access credentials in that storage location,
you must limit read and write control to that location.
System requirements for remote components
If you plan to install BlackBerry components on remote computers, you must confirm that those computers meet
the system requirements.
Checklists
Description
Reference
Checklist: BlackBerry MDS Services system
requirements
This checklist describes the software and settings that are required on See page 24.
the computer on which you plan to install the BlackBerry MDS Services.
Checklist: BlackBerry Enterprise Server with This checklist describes the software and settings that are required on See page 25.
the BlackBerry MDS Services system
requirements
the computer on which you plan to install the BlackBerry Enterprise
Server with BlackBerry MDS Services.
Checklist: BlackBerry Attachment Service
system requirements
This checklist describes the software and settings that are required on See page 27.
the computer on which you plan to install the BlackBerry Attachment
Service.
Checklist: BlackBerry Manager system
requirements
This checklist describes the software and settings that are required on See page 28.
the computer on which you plan to install the BlackBerry Manager.
Checklist: BlackBerry Router system
requirements
This checklist describes the software and settings that are required on See page 29.
the computer on which you plan to install the BlackBerry Router.
Checklist: BlackBerry MDS Connection
Service system requirements
This checklist describes the software and settings that are required on See page 29.
the computer on which you plan to install the BlackBerry MDS
Connection Service.
23
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide
Checklists
Description
Reference
Checklist: BlackBerry Collaboration Service
system requirements
This checklist describes the software and settings that are required on See page 30.
the computer on which you plan to install the BlackBerry Collaboration
Service.
Checklist: BlackBerry MDS Services system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry MDS
Services:
†
†
•
•
•
Microsoft Windows 2000 (Server or Advanced Server editions)
Microsoft Windows Server 2003 (Standard, Enterprise or Small Business Server)
Microsoft Windows XP
Verify that the operating system is installed in one of English, French, German, Italian, or Spanish.
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
additional
software
24
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2: System requirements
Checklist: BlackBerry Enterprise Server with the BlackBerry MDS Services
system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Enterprise Server with BlackBerry MDS Services:
†
•
•
Microsoft Windows 2000 SP4 (Server or Advanced Server editions)
Microsoft Windows Server 2003 (Standard, Enterprise or Small Business Server), and, if you are using
Microsoft Exchange 2007, with SP1
Install MSMQ Version 3.0 (required for Microsoft Windows Messenger support).
Note: If you install MSMQ separately from Windows Server 2003, clear the default Active Directory Integration
and Triggers subcomponents and select only the Common subcomponent.
Install Microsoft .NET Framework Version 1.1 SP1. You can install this program during the BlackBerry Enterprise
Server installation.
If Microsoft .NET Framework Version 2.0 is installed, the setup program still installs Version 1.1 or Version 1.1 SP1.
If Microsoft .NET Framework Version 1.1 is installed in a language other than English, you must download and
information.
Install one of the following MDAC versions:
•
•
MDAC Version 2.8 with Security Patch MS04-003 (Version 2000.85.1025.00)
MDAC Version 2.8 SP2 (Version 2000.86.1830.00)
Note: MDAC Version 2.8 SP2 is shipped only with Microsoft Windows Server 2003 SP1.
Install J2SE Runtime Environment Version 5.0 update 9. You can install this program during the BlackBerry
Enterprise Server installation.
If you are using Microsoft Exchange 2007, install the Internet Service Manager component of Internet
Information Services from your Microsoft Windows installation media.
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide
System
Considerations
requirement
messaging and Install one of the following Microsoft Exchange administration tools on the computer on which you plan to
†
collaboration
install the BlackBerry Enterprise Server with BlackBerry MDS Services:
server software
•
•
•
•
Microsoft Exchange Version 5.5 Administrator
Microsoft Exchange 2000 System Manager
Microsoft Exchange 2003 System Manager
Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (see http://
support.microsoft.com/kb/929590 for more information)
•
if you are using Microsoft Exchange 2007, either Microsoft Exchange Server MAPI Client and Collaboration
Data Objects 1.2.1 or Microsoft Exchange 2003 System Tools with SP2
Review the Microsoft known issues that impact wireless calendar synchronization.
Install the BlackBerry Enterprise Server in the same Microsoft Exchange Organization as your messaging server.
Note: Do not install Microsoft Exchange 2007 on the computer on which you plan to install the BlackBerry
Enterprise Server with MDS Services.
If you are using Microsoft Exchange 2003 and use unicode text in calendars, download and install the following
hotfixes:
•
•
visit http://support.microsoft.com/kb/923537/en-us to install the hotfix on the computer on which you will
install the BlackBerry Enterprise Server
messaging and If your instant messaging environment supports Microsoft Windows Messenger and you are using TLS as the
collaboration communication protocol, you must install or import one of the following certificates on the computer on which
†
serversoftware, you plan to install the BlackBerry Collaboration Service:
continued
•
If your instant messaging server is Microsoft Live Communications Server 2005, you must install or
import an MTLS certificate.
•
If your instant messaging server is Microsoft Live Communications Server 2005 SP1, you must install or
import a server authentication certificate under the computer account.
certificates on Microsoft Live Communications Server 2005.
If your instant messaging server is Sametime, you must add the IP address of each computer on which you plan
to install the BlackBerry Collaboration Service to the CommunityConnectivity document on the Sametime
server.
If your instant messaging server is Novell GroupWise Messenger, you must turn on support for SSL
authentication of the Novell GroupWise Messenger agents on the computer on which you plan to install the
Administration Guide for more information.
multilanguage Set your language preferences in Microsoft Internet Explorer to display encoded web pages correctly.
support
†
†
security
support
If you are using RSA SecurID authentication, you must install the Security Dynamics Technologies Ace/Agent
for Microsoft Windows Version 5.0 on the computer on which you plan to install the BlackBerry MDS Connection
Service.
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2: System requirements
System
requirement
Considerations
additional
software
If you run a USB hub to implement BlackBerry devices that are connected to the BlackBerry Manager, verify that
the USB driver supports USB1.1-compliant hubs.
†
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
Set Microsoft Internet Explorer Version 4.0 or later with Java or JavaScript enabled as your default browser so
that you can view the online help.
Install Microsoft XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry
Enterprise Server installation.
If you are using SNMP monitoring, you must install the SNMP service before you install the BlackBerry
Enterprise Server. Visit www.microsoft.com/technet/itsolutions/network/deploy/confeat/snmp.mspx for more
information about installing and configuring the SNMP service.
Install Microsoft Windows Media Player Version 7.1 or later so that you can support audio attachments.
Checklist: BlackBerry Attachment Service system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Attachment Service:
†
•
•
•
Microsoft Windows 2000 SP4 (Server or Advanced Server editions)
Microsoft Windows Server 2003
Microsoft Windows XP
multilanguage Set your language preferences in Microsoft Internet Explorer to display encoded web pages correctly.
support
†
†
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
Set Microsoft Internet Explorer Version 4.0 or later with Java or JavaScript enabled as your default browser so
that you can view the online help.
Install Microsoft XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry
Enterprise Server installation.
Install Microsoft Windows Media Player Version 7.1 or later so that you can support audio attachments.
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide
Checklist: BlackBerry Manager system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Manager:
†
•
•
•
Microsoft Windows 2000 (Professional, Server, or Advanced Server editions)
Microsoft Windows Server 2003
Microsoft Windows XP Professional
Install Microsoft .NET Framework Version 1.1 SP1. You can install this program during the BlackBerry Enterprise
Server installation.
If Microsoft .NET Framework Version 2.0 is installed, the setup program still installs Version 1.1 or Version 1.1 SP1.
If Microsoft .NET Framework Version 1.1 is installed in a language other than English, you must download and
information.
In the operating system, turn on printer and file sharing to implement BlackBerry devices.
If you are using Microsoft Exchange 2007, install the Internet Service Manager component of Internet
Information Services from your Microsoft Windows installation media.
messaging and Install one of the following on the computer on which you plan to install the BlackBerry Manager:
collaboration
†
•
•
•
•
•
•
•
Microsoft Exchange Version 5.5 Administrator
server software
Microsoft Exchange 2000 System Manager
Microsoft Exchange 2003 System Manager
Microsoft Outlook 2000 (Corporate or Workgroup installation)
Microsoft Outlook 2002 (XP) (Corporate or Workgroup installation)
Microsoft Outlook 2003 (Corporate or Workgroup installation)
Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (see http://
support.microsoft.com/kb/929590 for more information)
•
if you are using Microsoft Exchange 2007, either Microsoft Exchange Server MAPI Client and Collaboration
Data Objects 1.2.1 or Microsoft Exchange 2003 System Tools with SP2
multilanguage Set your language preferences in Microsoft Internet Explorer to display encoded web pages correctly.
support
†
†
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
Set Microsoft Internet Explorer Version 4.0 or later with Java or JavaScript enabled as your default browser so
that you can view the online help.
Install Microsoft XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry
Enterprise Server installation.
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2: System requirements
Checklist: BlackBerry Router system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Router:
†
•
•
•
Microsoft Windows 2000 (Server or Advanced Server editions)
Microsoft Windows Server 2003
Microsoft Windows XP
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
†
†
Install Microsoft XML Parser Version 4.0 SP2 or later. You can install this program during the BlackBerry
Enterprise Server installation.
network
You can install the BlackBerry Router in a perimeter network (demilitarized zone).
environment
settings
Verify that the firewall settings permit the BlackBerry Router computer to initiate a two-way TCP/IP connection
to an external server on port 3101.
Verify that the corporate firewall can resolve Internet addresses using the DNS.
Verify that the proxy is transparent, if you are using a proxying firewall.
Checklist: BlackBerry MDS Connection Service system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry MDS
Connection Service:
†
•
•
•
Microsoft Windows 2000 (Server or Advanced Server editions)
Microsoft Windows Server 2003
Microsoft Windows XP
security
support
If you are using RSA SecurID authentication, you must install the Security Dynamics Technologies Ace/Agent
for Microsoft Windows Version 5.0 on the computer on which you plan to install the BlackBerry MDS Connection
Service.
†
†
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide
Checklist: BlackBerry Collaboration Service system requirements
System
Considerations
requirement
operating
system
Install one of the following operating systems on the computer on which you plan to install the BlackBerry
Collaboration Service:
†
•
•
•
Microsoft Windows 2000 (Server or Advanced Server editions)
Microsoft Windows Server 2003 SP1 (required for Microsoft Windows Messenger support)
Microsoft Windows XP
Install Microsoft .NET Framework Version 1.1 SP1 (required for Microsoft Windows Messenger support). You can
install this program during the BlackBerry Enterprise Server installation.
If Microsoft .NET Framework Version 2.0 is installed, the setup program still installs Version 1.1 or Version 1.1 SP1
If Microsoft .NET Framework Version 1.1 is installed in a language other than English, you must download and
information.
Install MSMQ Version 3.0 (required for Microsoft Windows Messenger support).
Note: If you install MSMQ separately from Windows Server 2003, clear the default Active Directory Integration
and Triggers subcomponents and select only the Common subcomponent. If you are using Microsoft Exchange
2007, install the Internet Service Manager component of Internet Information Services from your Microsoft
Windows installation media.
messaging and If your instant messaging environment supports Microsoft Windows Messenger and you are using TLS as the
collaboration communication protocol, you must install or import one of the following certificates on the computer on which
server software you plan to install the BlackBerry Collaboration Service:
†
•
If your instant messaging server is Microsoft Live Communications Server 2005, you must install or
import a MTLS certificate.
•
If your instant messaging server is Microsoft Live Communications Server 2005 SP1, you must install or
import a server authentication certificate under the computer account.
certificates on Microsoft Live Communications Server 2005.
If your instant messaging server is Sametime, you must add the IP address of each computer on which you plan
to install the BlackBerry Collaboration Service to the CommunityConnectivity document on the Sametime
server.
If your instant messaging server is Novell GroupWise Messenger, you must turn on support for SSL
authentication of the Novell GroupWise Messenger agents on the computer on which you plan to install the
Administration Guide for more information.
additional
software
Install Adobe Acrobat Reader Version 3.0 or later so that you can view the product guides.
†
requirement
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3
environment for upgrade
Preparing to upgrade from BlackBerry Enterprise Server Version 3.5.2 and earlier
Preparing to upgrade from BlackBerry Enterprise Server Version 3.6
Preparing to upgrade from BlackBerry Enterprise Server Version 4.0
Preparing to upgrade from BlackBerry Enterprise Server
Version 3.5.2 and earlier
You can upgrade from either BlackBerry Enterprise Server Version 3.5.2 or Version 2.1.5. When you upgrade from
these versions, you migrate the BlackBerry Enterprise Server and user configuration information from Microsoft
Exchange administrative extensions to the BlackBerry Server Management console. Prepare for this upgrade by
migrating Microsoft Exchange administrative extensions, cleaning up the data, and creating backups before
upgrading the BlackBerry Configuration Database.
If you want wireless synchronization to occur automatically after the upgrade process completes, you must also
instruct users to synchronize their BlackBerry device capabilities before you upgrade the BlackBerry Enterprise
Server. See “Synchronize BlackBerry device capabilities” on page 33 for more information.
Migrate BlackBerry Enterprise Server information from Microsoft Exchange 5.5
administration extensions
>
Perform the following actions:
Action
Procedure
Export the BlackBerry Enterprise Server
Version 2.1.5 information from the Microsoft
Exchange 5.5 administration extensions.
1. Using the Microsoft Exchange Administration tool, export the BlackBerry Servers
configuration list from the Configuration container.
2. Save the server configuration information to a text file.
Create the BlackBerry Configuration Database 1. In the BlackBerry Enterprise Server Version 2.1.5 installation media, open the
if it does not already exist.
BESManMMC folder.
2. Double-click the setup.exe file.
3. Follow the instructions on the screen to create the BlackBerry Configuration
Database.
See the BlackBerry Enterprise Server Management (MMC Snapin) Software Version 2.1
Installation & Getting Started Guide for more information.
Import the BlackBerry Enterprise Server
information.
>
Using the BlackBerry Enterprise Server Management console, import the text file
that contains the BlackBerry Enterprise Server configuration information.
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide
Action
Procedure
On the taskbar, click Start > Programs > BlackBerry Enterprise Server >
Uninstall Administration Extension.
Remove the BlackBerry Enterprise Server
administration extensions.
>
Warning: The WinBBinstaller tool is required to remove the Microsoft Exchange 5.5
administration extensions after upgrading and importing any system information.
Contact technical support to obtain a copy of the WinBBinstaller tool.
Perform system maintenance
Perform system maintenance to help minimize the upgrade time and to help promote an uninterrupted upgrade
and user migration.
>
Remove inactive user accounts from the BlackBerry Enterprise Server. See the BlackBerry Enterprise Server for
Microsoft Exchange Version 3.5.2 Administration Guide or the BlackBerry Enterprise Server Software for
Microsoft Exchange 5.5 Version 2.1 Administration and Getting Started Guide for more information.
Verify BlackBerry device assignments
Use the HandheldCleanup tool to locate out-of-date assignments between BlackBerry devices and user
mailboxes. This tool checks for any BlackBerry devices that are assigned to user mailboxes that do not have a
current server domain name. When the tool locates user mailboxes with different server domain names, it changes
the server domain name to the Global Address List server domain name and adds the BlackBerry device to the
report list.
1. At the command prompt, switch to C:\Program Files\Research In Motion\BlackBerry Enterprise
Server\Utility.
2. Type HandheldCleanup.exe.
3. Type any of the following parameters, in the order in which they appear:
Parameter
Procedure
-d [<filename>] [-p <MAPI profile name>]
1. Type the name of the file in which to save information for each BlackBerry device
on the BlackBerry Enterprise Server.
2. Type the name of the Messaging Application Programming Interface (MAPI) profile
that you use to connect to the messaging server.
Notes: If you do not specify a file name, the information displays on the screen.
The tool prompts you for the name of the BlackBerry Enterprise Server.
-u [-p <MAPI profile name>]
>
Type the name of the MAPI profile that you use to connect to the messaging server.
For example, to retrieve BlackBerry device information using a MAPI profile named BESAdmin and to write the
results in a file named results.txt, type handheldcleanup.exe -d results.txt -p BESAdmin -u.
4. Press ENTER.
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3: Preparing your BlackBerry Enterprise Server environment for upgrade
Back up system information
>
Perform the following actions:
Action
Procedure
Back up the BlackBerry Enterprise Server
registry settings.
1. On the computer on which you plan to upgrade the BlackBerry Enterprise Server, open
the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion.
3. Back up all the registry keys.
Back up the BlackBerry Enterprise Server
log files.
1. Back up the BlackBerry Enterprise Server log files to another computer.
2. Delete the log files from the BlackBerry Enterprise Server computer.
Synchronize BlackBerry device capabilities
When users connect their BlackBerry devices to the BlackBerry Desktop Manager, the BlackBerry Desktop
Manager writes whether the BlackBerry device is capable of wireless synchronization into the user’s mailbox.
When the BlackBerry Enterprise Server is upgraded, the BlackBerry Synchronization Service sends service books
to those BlackBerry devices that are capable of wireless synchronization automatically.
If you do not perform the following task for BlackBerry devices that are capable of wireless synchronization, the
BlackBerry Enterprise Server cannot update the service books automatically after upgrade, and those BlackBerry
devices cannot send or receive email messages.
>
To ensure wireless synchronization occurs automatically after the upgrade process completes, instruct users
with BlackBerry Device Software Version 4.0 or later to connect their BlackBerry devices to the BlackBerry
Desktop Manager Version 3.6.3 or later before you upgrade the BlackBerry Enterprise Server.
Users must connect their BlackBerry devices to the BlackBerry Desktop Manager. Connecting the BlackBerry
device to a BlackBerry Manager or a Legacy BlackBerry Manager MMC Snap-in will not enable wireless
synchronization to occur automatically.
If you do not support the BlackBerry Desktop Manager in your BlackBerry environment, you must activate
BlackBerry devices over the wireless network to enable wireless synchronization.
Preparing to upgrade from BlackBerry Enterprise Server
Version 3.6
When you upgrade from BlackBerry Enterprise Server Version 3.6.3 or later, you consolidate the BlackBerry
Enterprise Server and user configuration information from earlier database versions. You migrate server state and
user configuration information from the messaging server to the BlackBerry Configuration Database. You replace
earlier implementations of multiple BlackBerry Enterprise Server instances that connect to the messaging server
with multiple BlackBerry Messaging Agents on a single BlackBerry Enterprise Server. Prepare for this upgrade by
cleaning up the data, creating backups, and removing unused instances before upgrading the BlackBerry
Configuration Database.
If you have applications in your BlackBerry environment that connect to the BlackBerry® Mobile Data Service on
custom ports, you must change those applications to connect on standard ports.
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide
If you want wireless synchronization to occur automatically after the upgrade process completes, you must also
instruct users to synchronize their BlackBerry device capabilities before you upgrade the BlackBerry Enterprise
Server. See “Synchronize BlackBerry device capabilities” on page 40 for more information
Perform system maintenance
Perform system maintenance to help minimize the upgrade time and to help promote an uninterrupted upgrade
and user migration.
>
Remove inactive user accounts from the BlackBerry Enterprise Server. See the BlackBerry Enterprise Server for
Microsoft Exchange Version 3.6.x Administration Guide for more information.
Verify BlackBerry device assignments
Use the HandheldCleanup tool to locate out-of-date assignments between BlackBerry devices and user
mailboxes. This tool checks for any BlackBerry devices that are assigned to user mailboxes that do not have a
current server domain name. When the tool locates user mailboxes with different server domain names, it changes
the server domain name to the Global Address List server domain name and adds the BlackBerry device to the
report list.
1. At the command prompt, switch to C:\Program Files\Research In Motion\BlackBerry Enterprise
Server\Utility.
2. Type HandheldCleanup.exe.
3. Type any of the following parameters, in the order in which they appear:
Parameter
Procedure
-d [<filename>] [-p <MAPI profile name>] 1. Type the name of the file in which to save information for each BlackBerry device on the
BlackBerry Enterprise Server.
2. Type the name of the MAPI profile you use to connect to the messaging server.
Notes: If you do not specify a file name, the information displays on screen.
The tool prompts you for the name of the BlackBerry Enterprise Server.
-u [-p <MAPI profile name>]
>
Type the name of the MAPI profile you use to connect to the messaging server.
For example, to retrieve BlackBerry device information using a MAPI profile named BESAdmin and to write the
results in a file named results.txt, type handheldcleanup.exe -d results.txt -p BESAdmin -u.
4. Press ENTER.
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3: Preparing your BlackBerry Enterprise Server environment for upgrade
Back up system information
>
Perform the following actions:
Action
Procedure
Back up the BlackBerry Enterprise Server 1. On the computer on which you plan to upgrade the BlackBerry Enterprise Server, open
registry settings.
the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion.
3. Back up all the registry keys.
Back up the BlackBerry Enterprise Server 1. Back up the BlackBerry Enterprise Server log files to another computer.
log files.
2. Delete the log files from the BlackBerry Enterprise Server computer.
Prepare to consolidate multiple instances of the BlackBerry Enterprise Server
When you upgrade multiple instances of the BlackBerry Enterprise Server, the setup program makes the name of
the primary instance the new BlackBerry Enterprise Server name. After defining this new name, the setup program
migrates all user accounts to this BlackBerry Enterprise Server and then deletes all other service information, files,
and registry settings from the obsolete instances.
At the time of the upgrade, the user’s BlackBerry device continues to function correctly. The user account
association to the old Server Routing Protocol (SRP) identifier is maintained until the BlackBerry device receives
new service books that contain the SRP identifier of the new BlackBerry Enterprise Server. If users have BlackBerry
Device Software Version 4.0 or later, they receive the service books over the wireless network. If users have a
version of the BlackBerry Device Software earlier than 4.0, they receive the service books the next time they
connect their BlackBerry device to the BlackBerry Desktop Manager.
If you have instances of the BlackBerry Enterprise Server installed that have never been added to the BlackBerry
Enterprise Server Management console, you must either add the instances to the BlackBerry Enterprise Server
Management console or remove the instances of the BlackBerry Enterprise Server before you start the upgrade
process. If you have instances of the BlackBerry Enterprise Server installed that are not added to the BlackBerry
Enterprise Server Management console, the BlackBerry Configuration Database upgrade does not complete
successfully.
You can only consolidate multiple instances of the BlackBerry Enterprise Server that connect to the same SRP
address. If you have multiple BlackBerry Enterprise Server instances that connect to different SRP addresses, you
must either edit the instances to use the same SRP address, or you must move the instances and the associated
user accounts to separate computers.
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>
Perform any of the following actions:
Action
Procedure
Identify the primary instance.
1. On the computer on which you plan to upgrade the BlackBerry Enterprise Server, open
the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In
Motion\BlackBerry Enterprise Server\Servers.
3. Click the first BlackBerry Enterprise Server instance key (for example,
<ComputerName>1).
4. Check the ServerInstance for the following values:
•
•
•
If the value is 1, this is the primary instance.
If the value is not 1, repeat steps 3 through 4 for the remaining server instance keys.
If you no longer have an instance with a value of 1, the minimum value (for example,
2) is the primary instance.
Add all instances of the BlackBerry
Enterprise Server that you plan to
upgrade to the BlackBerry Enterprise
Server Management console.
>
See the BlackBerry Enterprise Server for Microsoft Exchange Version 3.6.x
Administration Guide for more information.
Remove all instances of the BlackBerry
Enterprise Server that you do not plan to
upgrade.
>
>
See the BlackBerry Enterprise Server for Microsoft Exchange Version 3.6.x Installation
and Getting Started Guide for more information.
Edit the SRP addresses so that all
instances use the same address.
See the BlackBerry Enterprise Server for Microsoft Exchange Version 3.6.x
Administration Guide for more information.
Move all instances that connect to
different SRP addresses to new
computers.
1. Install the BlackBerry Enterprise Server Version 3.6 on a new computer using the
different SRP address (for example, SRP2.na.blackberry.net).
2. Add the BlackBerry Enterprise Server to the BlackBerry Enterprise Server Management
console.
3. In the management console, move the user accounts from the instance using SRP2 to the
new BlackBerry Enterprise Server using SRP2.
4. Instruct users to connect their BlackBerry devices to the BlackBerry Desktop Manager to
activate the BlackBerry devices on the new BlackBerry Enterprise Server.
5. Remove the obsolete instance that used SRP2 from that BlackBerry Enterprise Server.
6. Repeat steps 1 through 5 for all other SRP addresses.
Preview the user migration
You can test the user migration by running the BESMigration tool in preview mode on a copy of the BlackBerry
Configuration Database. You must upgrade the BlackBerry Configuration Database to Version 4.1 before you can
preview the user migration. Use the CreateDB tool to upgrade the BlackBerry Configuration Database.
After you upgrade the test BlackBerry Configuration Database, you can use the preview setting to identify any
issues that might occur (for example, identifying inactive user accounts that you cannot migrate) and to estimate
the time that it should take to migrate user accounts during the upgrade process.
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3: Preparing your BlackBerry Enterprise Server environment for upgrade
BES01
BES02
BES03
BES01
<newserver>
BES04
BlackBerry Enterprise Server with
instances <oldserver>
besmgmt41
Migrating the user accounts from multiple instances
If you are previewing the user migration from a BlackBerry Enterprise Server that uses multiple instances, you
must use the same definitions for the new BlackBerry Enterprise Server that the setup program uses when it
consolidates the instances. You must specify the primary instance as the <new server> name and if you are
previewing the user migration from the primary instance, the <old server> and <new server> names must be the
same.
1. In the BlackBerry Enterprise Server installation media, open the Database folder.
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2. Perform the following actions:
Action
Procedure
Define settings for the BlackBerry
Configuration Database.
1. Open the BESMgmt.cfg file.
2. Specify the following settings:
•
•
Database_name: Type the name of the test BlackBerry Configuration Database.
Userid: Set a user name with server administrator and database creator
permissions if you do not want to use your own NTLM account.
Password: Set a password for the user name.
•
•
Script_root: Set the path to the DBInstallScripts folder if this folder is not located
in the same root folder as the createdb.exe file.
•
•
Log_dir: Set the path to the folder in which to create log files if this folder is not
located in the same root folder as the createdb.exe file.
Db_file_dir: Set a folder in which to save the database files if this folder is not
located in the same root folder as the createdb.exe file. This folder must already
exist.
•
Backup_dir: Set a folder in which to save the database backup if this folder is not
located in the same root folder as the createdb.exe file. This folder must already
exist.
3. Save the file and close it.
Upgrade the test BlackBerry Configuration 1. At the command prompt, type CreateDB.exe <path>BESMgmt.cfg.
Database.
2. Press ENTER.
3. At the command prompt, switch to the Tools folder in the BlackBerry Enterprise Server installation media.
4. Type besmigration.exe.
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3: Preparing your BlackBerry Enterprise Server environment for upgrade
5. Type any of the following parameters, in the order in which they appear:
Parameter
Procedure
-s <MAPI profile> <old server> <new server>
1. Type the MAPI profile to use when migrating BlackBerry Enterprise Server and user
account information.
2. Type the name of the BlackBerry Enterprise Server or instance from which you are
migrating user accounts.
3. Type the name of the BlackBerry Enterprise Server primary instance to which you
are migrating user accounts.
-d <DB server name> <DB name>
>
Type the computer name and the database name of the BlackBerry Configuration
Database.
-l
>
Type the name of and the path to the log file.
Note: If the migration fails for any reason, check this log file for error messages.
-t
>
Type the name of and the path to the status file used to track the progress of the
migration.
Note: On subsequent migration attempts, the BESMigration tool reads this file to
determine which user records already exist in the BlackBerry Configuration Database.
-w
>
>
>
Include this parameter to write status and progress information to the registry.
If you are using SQL authentication, type the login and password.
-u <username> <password>
-p
Include this parameter to run the migration tool in preview mode without making
any changes to the BlackBerry Configuration Database.
Note: This parameter displays migration errors that might occur, but it does not check
for server errors.
-q
-g
>
>
Include this parameter to run the migration tool silently.
Include this parameter to print user properties retrieved from the user’s mailbox to
the migration log file.
Note: Use this command for troubleshooting purposes only.
For example, to preview the user migration from a BlackBerry Enterprise Server instance named BES02 to a
BlackBerry Enterprise Server named BES01, using a MAPI profile named BESAdmin, with a database server
named sqlserver1 and a BlackBerry Configuration Database named besmgmt, and to write migrate.log and
status.tmp files to the root directory, type besmigration.exe -s”BESADMIN” “BES02” “BES01” -d
“sqlserver1” “besmgmt” -l migrate.log -t status.tmp -w -p.
6. Press ENTER.
Standardize connections to the BlackBerry Mobile Data Service
>
Verify that applications connect to the BlackBerry Mobile Data Service on the following ports:
•
•
•
BlackBerry Mobile Data Service host port: 3200
web server listen port: 8080
web server SSL listen port: 8443
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Synchronize BlackBerry device capabilities
When users connect their BlackBerry devices to the BlackBerry Desktop Manager, the BlackBerry Desktop
Manager writes whether the BlackBerry device is capable of wireless synchronization into the user’s mailbox.
When the BlackBerry Enterprise Server is upgraded, the BlackBerry Synchronization Service sends service books
to those BlackBerry devices that are capable of wireless synchronization automatically.
If you do not perform the following task for BlackBerry devices that are capable of wireless synchronization, the
BlackBerry Enterprise Server cannot update the service books automatically after upgrade, and those BlackBerry
devices cannot send or receive email messages.
>
To ensure wireless synchronization occurs automatically after the upgrade process completes, instruct users
with BlackBerry Device Software Version 4.0 or later to connect their BlackBerry devices to the BlackBerry
Desktop Manager Version 3.6.3 or later before you upgrade the BlackBerry Enterprise Server.
Users must connect their BlackBerry devices to the BlackBerry Desktop Manager. Connecting the BlackBerry
device to a BlackBerry Manager or a Legacy BlackBerry Manager MMC Snap-in will not enable wireless
synchronization to occur automatically.
If you do not support the BlackBerry Desktop Manager in your BlackBerry environment, you must activate
BlackBerry devices over the wireless network to enable wireless synchronization.
Preparing to upgrade from BlackBerry Enterprise Server
Version 4.0
When you upgrade from BlackBerry Enterprise Server Version 4.0, you upgrade the database schema from earlier
versions. Prepare for this upgrade by cleaning up the data and creating backups before upgrading the BlackBerry
Configuration Database.
Before you upgrade to BlackBerry Enterprise Server Version 4.1.4, make sure that all BlackBerry Enterprise Servers
in your environment that share a BlackBerry Configuration Database are Version 4.0.3 or higher. Certain
components in earlier versions of the BlackBerry Enterprise Server are not optimized for use with the BlackBerry
Enterprise Server Version 4.1.4.
Perform system maintenance
Perform system maintenance to help minimize the upgrade time and to help promote an uninterrupted upgrade
and user migration.
>
Remove inactive user accounts from the BlackBerry Enterprise Server. See the BlackBerry Enterprise Server for
Microsoft Exchange Version 4.0 Administration Guide for more information.
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3: Preparing your BlackBerry Enterprise Server environment for upgrade
Back up system information
>
Perform the following actions:
Action
Procedure
Back up the BlackBerry Enterprise Server
registry settings.
1. On the computer on which you plan to upgrade the BlackBerry Enterprise Server, open
the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion.
3. Back up all the registry keys.
Back up the BlackBerry Enterprise Server
log files.
1. Back up the BlackBerry Enterprise Server log files to another computer.
2. Delete the log files from the BlackBerry Enterprise Server computer.
Back up the BlackBerry Configuration Database
If your database environment is Microsoft SQL Server, use the backup and restore tools provided by Microsoft.
If your database environment is MSDE 2000, you can use the BlackBerry Database Backup tool that is provided
with the BlackBerry Enterprise Server software to perform a full backup of the BlackBerry Configuration Database.
By default, the backup file is named <database name><YYYYMMDDHHMMSS>.bak.
1. On the server on which the BlackBerry Configuration Database is located, at the command prompt, switch to
the Tools folder in the BlackBerry Enterprise Server installation media.
2. Type BlackBerryDBBackup.exe.
3. Type any of the following parameters, in the order in which they appear:
Parameter
Procedure
-d
-f
>
>
Type the database name.
Type the folder in which the backup file is saved. By default, this parameter is set to the current location.
Note: If you specify a different location, the folder must already exist.
-S
-E
>
>
Type the name of the server on which the database is located. By default, this parameter is set to the local server.
Include this parameter if you want to use your own NTLM account to connect to the database instead of SQL
authentication. By default, this parameter is set to False.
Note: Your account must have server administrator and database owner permissions.
Type the SQL authentication user name. By default, this parameter is set to System Administrator.
Note: If you want to use a different account, it must have server administrator and database owner permissions.
-U
>
-P
-p
>
>
Type the SQL authentication password. By default, this parameter is blank.
Type the interval at which you want progress reported. By default, this parameter is set to 10%.
For example, to back up a BlackBerry Configuration Database named BESMgmt to a folder called
DB_backup_folder using the SQL credentials sqlusername and sqlpassword, type BlackBerryDBBackup.exe -
d BESMgmt -f C:\DB_backup_folder -U sqlusername -P sqlpassword.
4. Press ENTER.
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4
Configuring your environment
Configuring Microsoft Exchange to support wireless calendar synchronization
Setting database permissions
Configuring Microsoft Exchange to support wireless calendar
synchronization
The BlackBerry Enterprise Server uses Microsoft Exchange System Manager tools to support wireless calendar
synchronization with the Microsoft Exchange messaging server.
The version of the Microsoft Exchange System Manager tools that you install on the BlackBerry Enterprise Server
must match the version—including service pack—that is on your messaging servers.
Review the Microsoft known issues that might impact your messaging environment. If you experience a problem
that is described in an article and have not upgraded your messaging servers to the service pack that contains the
fix, download and install the hotfix on the computer on which you plan to install the BlackBerry Enterprise Server.
Note: Before you install the hotfix, verify that you meet the requirements described in the hotfix.
If your BlackBerry Enterprise Server connects to multiple messaging servers, select the hotfix that is applicable to
the latest version of the Exchange software in your environment.
Review the following Microsoft known issues that might impact your messaging environment.
Microsoft Exchange System Manager tools Microsoft Knowledge Base articles
Microsoft Exchange Version 5.5 Administrator
Microsoft Exchange 2000 System Manager
Microsoft Exchange 2003 System Manager
•
•
•
Setting database permissions
When you run the setup program, the account that you use must have permissions on the database server. The
type of permission depends on the setup type that you choose and whether you are creating the BlackBerry
Configuration Database on the same computer as the BlackBerry Enterprise Server or on a remote database
server.
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If you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server,
you also install a custom event-based notification system that is designed to reduce the number of database
queries made by the BlackBerry Enterprise Server to the BlackBerry Configuration Database. You require a higher
level of permission for this installation because you must register this database notification system.
If you create the BlackBerry Configuration Database on a remote database server, you do not install the database
notification system automatically, so you require a lower level of permission. You can install the database
notification system manually after you complete the setup program.
If you install the BlackBerry MDS Services, you must use a database login instead of a Windows account to create
and access the BlackBerry MDS Services databases. If you are using a database login to create the BlackBerry
Configuration Database, you must use a different login for the BlackBerry MDS Services databases.
The BlackBerry MDS Services store their BlackBerry MDS Service database access credentials in plain text form in
<Installation directory>\BlackBerry MDS Services 4.1.1\jakarta-tomcat-5.5.9\conf\server.xml. To protect the
access credentials in that storage location, you must limit read and write control to that location.
If you install MSDE 2000 during the BlackBerry Enterprise Server installation, you do not need to set additional
permissions. When you select Windows (trusted) authentication during the BlackBerry Enterprise Server
installation, the required permissions are given to the account that you use to run the setup program.
Visit http://msdn2.microsoft.com/en-us/library/aa905156(SQL.80).aspx for more information about Microsoft
SQL Server security.
Set Microsoft SQL Server permissions
>
Perform one of the following actions:
Action
Procedure
Create or upgrade the BlackBerry Configuration Database on the same
computer as the BlackBerry Enterprise Server, and register the
database notification system.
>
Assign System Administrator permission.
Create or upgrade the BlackBerry Configuration Database on a remote
database server during the BlackBerry Enterprise Server installation.
>
Assign Server Administrator and Database Creator
permissions. If you are using Microsoft SQL Server 2005,
also assign the System Administrator permission or the
following roles: SQLAgentUserRole,
SQLAgentReaderRole, and SQLAgentOperatorRole.
Create the BlackBerry MDS Services databases during the BlackBerry
MDS Services or BlackBerry Enterprise Server with BlackBerry MDS
Services installations.
>
Assign System Administrator permission.
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5
Checklist: Confirm the upgrade requirements
Upgrade the BlackBerry Enterprise Server
Improve the startup performance of the BlackBerry Enterprise Server
Troubleshooting the BlackBerry Enterprise Server upgrade process
Checklist: Confirm the upgrade requirements
Use the following checklist to confirm that you are ready to start the upgrade:
Step
Verify that you have met all the system requirements. See “System requirements for the BlackBerry Enterprise Server” on page 17
for more information.
You can upgrade from BlackBerry Enterprise Server Version 2.1.5, Version 3.5.2, and Version 3.6.3 or later, and Version 4.0 or later.
†
†
Back up system information.
Upgrade from Microsoft Exchange Version 5.5 administrative extensions, if you are upgrading from a version earlier than
BlackBerry Enterprise Server Version 3.6. See “Migrate BlackBerry Enterprise Server information from Microsoft Exchange 5.5
administration extensions” on page 31 for more information.
Prepare for instance consolidation, if you are upgrading from BlackBerry Enterprise Server Version 3.6. See “Prepare to
consolidate multiple instances of the BlackBerry Enterprise Server” on page 35 for more information.
†
†
Estimate the time that it should take to migrate user accounts during the upgrade process. See “Preview the user migration” on
page 36 for more information.
Verify that applications connect to the BlackBerry Mobile Data Service on standard ports. See “Standardize connections to the
BlackBerry Mobile Data Service” on page 39 for more information.
Synchronize BlackBerry device capabilities. See “Synchronize BlackBerry device capabilities” on page 40 for more information.
†
†
Log into the computer using the service account with the appropriate administrator and database permissions. See “Setting
database permissions” on page 43 for more information.
Note: The service account is added automatically to the Security administrator role in the BlackBerry Configuration Database.
If you are installing the BlackBerry Enterprise Server using Terminal Services, stop all BlackBerry services and close the Services
and Computer Management panels before you start the BlackBerry Enterprise Server setup program.
†
†
Confirm that you have the following required credentials from your environment:
•
•
computer name and port of the instant messaging server
computer name and port of the proxy server
Note: If you are using a .pac file to configure the connection, you can specify the file after you complete the upgrade process.
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Upgrade the BlackBerry Enterprise Server
1. Log in to your computer using the BESAdmin service account.
2. Double-click the setup.exe file.
3. Complete the instructions on the screen.
4. When prompted to restart the computer, click Yes.
5. Log in using the same account that you used for the setup program.
6. Complete the instructions on the screen.
7. Before completing the setup program, clear the Start Service(s) option.
Improve the startup performance of the BlackBerry
Enterprise Server
After some BlackBerry Enterprise Server upgrades, new service books are sent to every BlackBerry device.
Sending all the new service books at once can result in slow startup times. To improve startup performance, set a
limit to how many service books the BlackBerry Enterprise Server sends each hour.
Complete the following task on any BlackBerry Enterprise Server installation that includes the Policy Server.
1. On the computer on which you upgraded the BlackBerry Enterprise Server, open the Registry Editor.
2. In the HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\BlackBerry
IT Admin Server key, create the following DWORD values:
•
•
SBThrottlingEnabled: Set to 1.
SBThrottleLimit: Set, in decimal format, to the maximum number of service books the BlackBerry
Enterprise Server should send every hour. The default is .60.
3. In the Windows Services panel, start the BlackBerry Enterprise Server and other BlackBerry services.
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5: Upgrading the BlackBerry Enterprise Server using an in-place process
Troubleshooting the BlackBerry Enterprise Server upgrade
process
Resolving issues during the upgrade process
Symptom
Possible solution
You encounter errors when previewing the user migration.
1. Browse to the location that you specified for the migration log file.
2. Check the log file for errors.
3. Preview the user migration again, using the -e parameter to create an
extended log file that contains events reported by other components (for
example, the BlackBerry Configuration Database).
Notes:
The the extended log file contains user’s BlackBerry information that is
stored in the mailbox, which may be sensitive, for example, encryption
keys.
The extended log file is large, so the computer on which you create the log
file must have a large volume of free hard disk space
You cannot resolve errors that occur when migrating user
accounts.
1. Remove the user accounts from the BlackBerry Enterprise Server before
you start the upgrade.
2. Add the user accounts to the BlackBerry Enterprise Server when the
upgrade is complete.
3. Activate users’ BlackBerry devices over the wireless network.
You encounter errors while upgrading the BlackBerry
Configuration Database.
1. Browse to the C:\Program Files\Research In Motion\BlackBerry
Enterprise Server\Logs\Installer folder, or to the location that you defined
in the setup program.
2. Locate the DB_InstallV<YYMMDDHHMMSS>.log, where
<YYMMDDHHMMSS> specifies the date and time in 24-hour clock format
when you upgraded the BlackBerry Configuration Database.
You cannot resolve errors that occur when upgrading the
BlackBerry Configuration Database, and you want to restore
the backup that you made with the BlackBerry Database
Backup tool.
1. On the server where the BlackBerry Configuration Database is located, at
the command prompt, switch to the Tools folder in the BlackBerry
Enterprise Server installation media.
2. Type BlackBerryDBRestore.exe.
3. Type the same parameters that you used when you created the database
backup. See “Back up the BlackBerry Configuration Database” on page 41
for more information.
4. Press ENTER.
One of the third-party tools installed by the setup program 1. In the BlackBerry Enterprise Server installation media, open the Tools
does not install successfully and the setup program ends.
folder and locate the program that you want to install.
2. Install the third-party tool manually.
3. Restart the setup program.
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Symptom
Possible solution
When you start the setup program, the message “Previous
Verify that the registry keys identifying your BlackBerry Configuration
version detected but no database available” appears and the Database are present.
setup program ends.
1. On the computer on which you plan to upgrade the BlackBerry Enterprise
Server, start the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\Research In
Motion\BlackBerry Enterprise Server\Database\.
3. Create the following string values (if they do not exist):
•
DatabaseName: Type the name of the BlackBerry Configuration
Database.
•
DatabaseServerMachineName: Type the computer name of the
database server.
Note: These values are case sensitive.
4. Restart the setup program.
You were not prompted to edit or confirm the MAPI profile
during the installation.
You can create and edit the MAPI profile manually.
1. In the BlackBerry Enterprise Server installation media, open the Tools
folder.
2. Double-click the Fixmapisvc.exe file. The mapisvc.inf file installs at
C:\winnt\system32\ or C:\windows\system32\ automatically.
3. On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI
Profile.
4. Type the Microsoft Exchange server name.
5. Select the mailbox associated with the MAPI profile.
6. Click OK.
When you install service pack 1 to a previously installed
version of Microsoft .NET Framework Version 1.1, the setup
program prompts you for access to the original installation
media for Microsoft .NET Framework Version 1.1.
1. When the setup program prompts you for the location of the netfx.msi file,
browse to the Tools folder in the BlackBerry Enterprise Server installation
media.
2. Click the file.
Resolving issues after the upgrade process
Symptom
Possible solution
The BlackBerry Collaboration Service is not connecting to the If you are using TLS as the communication protocol, verify that authentication
Microsoft Live Communications Server.
is configured.
Communicator 2005 Trial Edition.
2. Install the Microsoft Office Communicator 2005 client on the computer on
which the BlackBerry Collaboration Service is located.
3. Use Microsoft Office Communicator 2005 to connect to the Microsoft Live
Communications Server.
4. If a connection cannot be made, confirm that you have installed or
imported the required authentication certificates.
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6
Checklist: Confirm the installation requirements on the new computer
Migrate the user accounts
Stop the old BlackBerry Enterprise Server
Improve the startup performance of the BlackBerry Enterprise Server
Start the new BlackBerry Enterpriser Server
Reactivate user accounts
Troubleshooting the BlackBerry Enterprise Server upgrade
Checklist: Confirm the upgrade preparation on the existing
Step
Perform system maintenance on the existing BlackBerry Enterprise Servers.
Back up system information on the existing BlackBerry Enterprise Servers.
†
†
Estimate the time that it should take to migrate user accounts during the upgrade process. See “Preview the user migration” on
page 36 for more information.
Verify that applications connect to the Mobile Data Service on standard ports. See “Standardize connections to the BlackBerry
Mobile Data Service” on page 39 for more information.
†
†
Synchronize BlackBerry device capabilities. See “Synchronize BlackBerry device capabilities” on page 40 for more information.
Step
Verify that you have met all the system requirements on the new computer. See “Hardware requirements” on page 17 for more
information.
†
†
Log into the new computer using the service account with the appropriate server administrator and database permissions. See
“Setting database permissions” on page 43 for more information.
Note: The setup program adds this account automatically to the Security administrator role in the BlackBerry Configuration
Database.
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Step
Verify that the local system account on the new computer can access the BlackBerry Configuration Database. See “Setting
database permissions” on page 43 for more information.
†
†
†
If you are installing the BlackBerry Enterprise Server using Terminal Services, stop all BlackBerry services and close the Services
and Computer Management panels before you start the BlackBerry Enterprise Server setup program.
Confirm that you have the following credentials for the BlackBerry Enterprise Server Version 4.1.4 installation:
•
•
computer name and port of the instant messaging server
computer name and port of the proxy server
Note: If you are using a .pac file to configure the connection, you can specify the file after the installation completes.
Install the BlackBerry Enterprise Server Version 4.1.4 on a
new computer
When you install the new BlackBerry Enterprise Server, use the same name and the same SRP credentials as one
of the BlackBerry Enterprise Servers that you plan to replace. In a Version 3.6 environment, you can use the name
and credentials from the primary instance. See “Prepare to consolidate multiple instances of the BlackBerry
Enterprise Server” on page 35 for more information about identifying the primary instance.
1. Log in to your computer using the BESAdmin service account.
2. Double-click the setup.exe file.
3. Complete the instructions on the screen.
4. When prompted to restart the computer, click Yes.
5. Log in using the same account that you used for the setup program.
6. Create or specify a new BlackBerry Configuration Database during the installation. Do not upgrade your
existing BlackBerry Configuration Database.
7. Complete the instructions on the screen.
8. Before completing the setup program, clear the Start Service(s) option.
Migrate the user accounts
1. On the BlackBerry Enterprise Server on which the user accounts reside, at the command prompt, switch to the
Tools folder in the BlackBerry Enterprise Server installation media.
2. Type besmigration.exe.
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6: Upgrading the BlackBerry Enterprise Server using a cutover process
3. Type any of the following parameters, in the order in which they appear:
Parameter
Procedure
-s <MAPI profile> <old server> <new
server>
1. Type the MAPI profile to use when migrating the BlackBerry Enterprise Server and user
account information.
2. Type the name of the BlackBerry Enterprise Server or instance from which you are
migrating users.
3. Type the name of the BlackBerry Enterprise Server to which you are migrating users.
Note: When you migrate users from the primary instance on the old BlackBerry Enterprise
Server to the new BlackBerry Enterprise Server, the <old server> and <new server> names
must be the same.
-d <DB server name> <DB name>
>
Type the computer name and the database name of the BlackBerry Configuration
Database.
-l
>
Type the name of and the path to the log file.
Note: If the migration fails for any reason, check this log file for error messages.
-t
>
Type the name of and the path to the status file used to track the progress of the
migration.
Note: On subsequent migration attempts, the BESMigration tool reads this file to determine
which user records already exist in the BlackBerry Configuration Database.
-w
>
>
Include this parameter to write status and progress information to the registry
If you are using database authentication, type the login and password.
-u <username> <password>
For example, to migrate users from a BlackBerry Enterprise Server instance named BES02 to the new
BlackBerry Enterprise Server named BES01 using a MAPI profile named BESAdmin, with a database server
named sqlserver1, and a new BlackBerry Configuration Database named besmgmt41, and to write migrate.log
and status.tmp files to the root directory, type besmigration.exe -s”BESADMIN” “BES02” “BES01” -d
“sqlserver1” “besmgmt41” -l migrate.log -t status.tmp -w.
4. Press ENTER.
Stop the old BlackBerry Enterprise Server
After you migrate the user accounts to the new BlackBerry Enterprise Server, you must prevent the old BlackBerry
Enterprise Server from connecting to the wireless infrastructure. If you attempt to connect two BlackBerry
Enterprise Servers to the wireless infrastructure using the same SRP credentials, the credentials are deactivated.
1. In the Windows Services panel, stop all BlackBerry services.
2. Set the startup type for all BlackBerry services to Disabled.
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Improve the startup performance of the BlackBerry
Enterprise Server
After some BlackBerry Enterprise Server upgrades, new service books are sent to every BlackBerry device.
Sending all the new service books at once can result in slow startup times. To improve startup performance, set a
limit to how many service books the BlackBerry Enterprise Server sends each hour.
Complete the following task on any BlackBerry Enterprise Server installation that includes the Policy Server.
1. On the computer on which you installed the new BlackBerry Enterprise Server, open the Registry Editor.
2. In the HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\BlackBerry
IT Admin Server key, create the following DWORD values:
•
•
SBThrottlingEnabled: Set to 1.
SBThrottleLimit: Set, in decimal format, to the maximum number of service books the BlackBerry
Enterprise Server should send every hour. The default is .60.
Start the new BlackBerry Enterpriser Server
Verify that the BlackBerry Enterprise Server from which you copied the SRP credentials is stopped before starting
the new BlackBerry Enterprise Server.
1. In the Windows Services panel, start the BlackBerry services in the following order:
•
•
•
•
BlackBerry Controller
BlackBerry Router
BlackBerry Dispatcher
all remaining services
2. In the BlackBerry Manager, start the BlackBerry Enterprise Server and other BlackBerry services.
Reactivate user accounts
>
Activate BlackBerry devices over the wireless network or serially.
Troubleshooting the BlackBerry Enterprise Server upgrade
Resolving issues during the upgrade
Symptom
Possible solution
One of the third-party tools installed by the setup program 1. In the BlackBerry Enterprise Server installation media, open the Tools
does not install successfully and the setup program ends.
folder and locate the program that you want to install.
2. Install the third-party tool manually.
3. Restart the setup program.
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Symptom
Possible solution
When you start the setup program, the message “Previous
Verify that the registry keys identifying the BlackBerry Configuration
version detected but no database available” appears and the Database are present.
setup program ends.
1. On the computer on which you plan to upgrade the BlackBerry Enterprise
Server, start the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\Research In
Motion\BlackBerry Enterprise Server\Database\.
3. Create the following string values (if they do not exist):
•
DatabaseName: Type the name of the BlackBerry Configuration
Database.
•
DatabaseServerMachineName: Type the computer name of the
database server.
Note: These values are case sensitive.
4. Restart the setup program.
You encounter errors when migrating users.
1. Browse to the location you specified for the migration log file.
2. Check the log file for errors.
3. Preview the user migration again, using the -g parameter to print
properties retrieved from the user’s mailbox to the migration log file.
You cannot resolve errors that occur when migrating users. 1. Remove the users from the BlackBerry Enterprise Server before you start
the upgrade.
2. Add the users to the BlackBerry Enterprise Server when the upgrade is
complete.
3. Activate users’ BlackBerry devices over the wireless network.
You were not prompted to edit or confirm the MAPI profile
during the installation.
You can create and edit the MAPI profile manually.
1. In the BlackBerry Enterprise Server installation media, open the Tools
folder.
2. Double-click the Fixmapisvc.exe file. The mapisvc.inf file installs in
C:\winnt\system32\ or C:\windows\system32\ automatically.
3. On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI
Profile.
4. Type the Microsoft Exchange server name.
5. Select the mailbox associated with the MAPI profile.
6. Click OK.
When installing service pack 1 to a previously installed
version of Microsoft .NET Framework version 1.1, the setup
program prompts you for access to the original installation
media for Microsoft .NET Framework version 1.1.
>
When the setup program prompts you for the location of the netfx.msi file,
browse to the Tools folder in the BlackBerry Enterprise Server installation
media, and select the file.
Visit support.microsoft.com/kb/320474 for more information.
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Resolving issues after the upgrade
Symptom
Possible solution
The BlackBerry Collaboration Service is not connecting to the If you are using TLS as the communication protocol, verify that authentication
Microsoft Live Communications Server.
is configured.
Communicator 2005 Trial Edition.
2. Install the Microsoft Office Communicator 2005 client on the computer on
which the BlackBerry Collaboration Service is installed.
3. Use Microsoft Office Communicator 2005 to connect to the Microsoft Live
Communications Server.
4. If a connection cannot be made, confirm that you have installed or
imported the required authentication certificates.
Returning user accounts to their previous BlackBerry Enterprise Server version
You can return user accounts to their previous BlackBerry Enterprise Server version, but you have a limited amount
of time in which to do so.
After users connect their BlackBerry devices to the BlackBerry Desktop Manager and receive their new SRP
routing and service name information, you can no longer migrate their accounts back to a BlackBerry Enterprise
Server Version 3.6. You must remove the user accounts from the BlackBerry Enterprise Server Version 4.1.4, instruct
the users to clear their BlackBerry devices, and then add the accounts to the BlackBerry Enterprise Server at
Version 3.6.
Any updates that you perform to your user accounts in the BlackBerry Manager Version 4.1.4 for MMC—for
example, any user accounts that you add or remove—are not retained when you migrate the user accounts back to
the BlackBerry Enterprise Server Version 3.6.
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using a phased process
Phased upgrades
Example 1: Upgrade BlackBerry Enterprise Servers at Version 4.0.3 using a phased process
Example 2: Upgrade BlackBerry Enterprise Servers at Version 4.0 and earlier using a phased process
Phased upgrades
You can upgrade your BlackBerry Enterprise Servers to Version 4.1.4 in phases while maintaining BlackBerry
Enterprise Servers at versions earlier than 4.1.4.
When you upgrade your BlackBerry environment gradually, you must use different administrative tools to manage
the different versions of the BlackBerry Enterprise Server. When you upgrade to BlackBerry Enterprise Server
Version 4.1.4 and your environment contains BlackBerry components at Version 4.1.1 and earlier, you must verify
which BlackBerry component version combinations are supported. You must also consider how changes to the
configuration and user access information impact existing versions of the BlackBerry Mobile Data Service
(BlackBerry MDS Connection Service).
Managing a mixed-version environment
The administrative tools that you use to manage a mixed-version environment depend on the versions of the
BlackBerry Enterprise Server that you continue to operate.
You can create a BlackBerry Domain—multiple BlackBerry Enterprise Servers sharing a single BlackBerry
Configuration Database—with BlackBerry Enterprise Servers Version 4.0 and Version 4.1 so that you can move user
accounts easily and limit their service interruption.
After you upgrade the BlackBerry Configuration Database to Version 4.1, you must administer all BlackBerry
Enterprise Servers in that BlackBerry Domain using BlackBerry Manager Version 4.1. You must also use the
BlackBerry Manager Version 4.1 for MMC to perform some administrative tasks on BlackBerry Enterprise Servers
earlier than Version 4.1. See the Managing multiple versions of the BlackBerry Enterprise Server for Microsoft
Exchange in a BlackBerry Domain guide for more information.
BlackBerry Mobile Data Service (BlackBerry MDS Connection Service)
considerations
After you upgrade the BlackBerry Mobile Data Service to Version 4.1 or later, the service name becomes the
BlackBerry MDS Connection Service.
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In a mixed-version environment that includes BlackBerry Enterprise Server Version 3.6 and earlier and BlackBerry
Enterprise Server Version 4.0 or later, the BlackBerry Mobile Data Service push server must be Version 4.0 or later.
The BlackBerry Enterprise Server Version 3.6 and earlier uses different locations to store the BlackBerry Mobile
Data Service files and uses different tables in the BlackBerry Configuration Database. You can only push
application data to user accounts on a BlackBerry Enterprise Server Version 4.0 or later from a BlackBerry Mobile
Data Service push server at Version 4.0 or later.
In a mixed-version environment that includes BlackBerry Enterprise Server Version 4.1 and earlier, the BlackBerry
MDS Connection Service central push server must be Version 4.1.
BlackBerry Enterprise Server Version 4.1.2 or later considerations
In a mixed-version environment that includes BlackBerry components at Version 4.1.2 or later, the BlackBerry
Manager must not be at a higher version than the BlackBerry Configuration Database.
BlackBerry
Enterprise
Server
Version 4.1.0
BlackBerry
Enterprise
Server
BlackBerry
Configuration
Database
BlackBerry
Manager
Version 4.1.1
Version 4.1.1
Version 4.1.2
BlackBerry
Enterprise
Server
Version 4.1.2
Sample supported mixed-version environment
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7: Upgrading the BlackBerry Enterprise Server using a phased process
BlackBerry
Enterprise
Server
Version 4.1.0
BlackBerry
Enterprise
Server
BlackBerry
Configuration
Database
BlackBerry
Manager
Version 4.1.2
Version 4.1.1
Version 4.1.1
BlackBerry
Enterprise
Server
Version 4.1.2
Sample unsupported mixed-version environment
New features in the BlackBerry Enterprise Server Version 4.1.2 or later—for example, one-to-many relationships
between a BlackBerry MDS Connection Service or a BlackBerry Collaboration Service and multiple BlackBerry
Enterprise Servers—require that all BlackBerry components be at Version 4.1.2 or later. If you are administering a
BlackBerry Enterprise Server Version 4.1.0 or Version 4.1.1 with a BlackBerry Manager Version 4.1.2 or later, these
new features are hidden.
Proxy settings
A BlackBerry Manager Version 4.1.2 or later cannot change proxy settings on a BlackBerry MDS Connection
Service at Version 4.1.0 or Version 4.1.1.
You must re-type the BlackBerry MDS Services proxy settings created on Version 4.1.0 or Version 4.1.1 in the
BlackBerry Manager after you upgrade to Version 4.1.2 or later.
Example 1: Upgrade BlackBerry Enterprise Servers at Version
4.0.3 using a phased process
This example shows how to upgrade a BlackBerry Domain of BlackBerry Enterprise Servers at Version 4.0.3. You
create one new BlackBerry Enterprise Server Version 4.1.4 and use this as the first destination server in a series of
user moves and in-place upgrades.
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Before you upgrade to BlackBerry Enterprise Server Version 4.1.4, make sure that all BlackBerry Enterprise Servers
in your environment that share a BlackBerry Configuration Database are Version 4.0.3 or higher. Certain
components in earlier versions of the BlackBerry Enterprise Server 4.0 are not optimized for use with the
BlackBerry Enterprise Server Version 4.1.4.
When you install the BlackBerry Enterprise Server Version 4.1.4, you specify the existing BlackBerry Configuration
Database so that it upgrades to Version 4.1.4. After you complete the upgrade, you must upgrade any additional
installations of the BlackBerry Manager so that they are at the same version as the BlackBerry Configuration
Database.
When you move user accounts between BlackBerry Enterprise Servers in the same BlackBerry Domain, the
BlackBerry Policy Service sends new service books and IT policies to the affected BlackBerry devices over the
wireless network. You can move user accounts gradually to limit the number of service books and IT policies that
the BlackBerry Policy Service sends at one time.
After you move all user accounts to the new BlackBerry Enterprise Server, you upgrade the empty BlackBerry
Enterprise Server to Version 4.1.4. This BlackBerry Enterprise Server becomes the destination for user accounts
moving from another BlackBerry Enterprise Server Version 4.0.
Continue to move user accounts to BlackBerry Enterprise Server Version 4.1 and upgrade the empty BlackBerry
Enterprise Servers until all BlackBerry Enterprise Servers in the BlackBerry Domain are running Version 4.1.4.
>
Perform the following actions:
Action
Procedure
Install the BlackBerry Enterprise Server Version 4.1.4 on a 1. Log in to your computer using the BESAdmin service account.
new computer.
2. Double-click the setup.exe file.
3. Complete the instructions on the screen.
4. When prompted to restart the computer, click Yes.
5. Log in using the same account that you used for the setup program.
6. Complete the instructions on the screen.
7. When prompted to provide information for the BlackBerry Configuration
Database, specify the existing BlackBerry Configuration Database for
the BlackBerry Domain so that it upgrades to Version 4.1.4.
Upgrade the BlackBerry Manager to Version 4.1.4.
>
BlackBerry Domain to Version 4.1.4, if applicable.
Move user accounts to the new BlackBerry Enterprise
Server.
>
Move user accounts to the BlackBerry Enterprise Server Version 4.1.4.
See the BlackBerry Enterprise Server System Administration Guide for
more information.
Upgrade the empty BlackBerry Enterprise Server to
Version 4.1.4 using an in-place upgrade process.
>
Upgrade the BlackBerry Enterprise Server to Version 4.1.4. See
“Upgrading the BlackBerry Enterprise Server using an in-place process”
on page 45 for more information.
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Example 2: Upgrade BlackBerry Enterprise Servers at
Version 4.0 and earlier using a phased process
The following tasks show how to upgrade several BlackBerry Enterprise Servers at Version 4.0 and earlier
including the optional creation of a new BlackBerry Configuration Database.
Upgrade the BlackBerry Enterprise Server at Version 4.0 and earlier and
create a new BlackBerry Configuration Database
You do not have to replace the existing BlackBerry Configuration Database before you perform the upgrade;
doing so results in more administrative tasks. However, you might choose to make this change as part of an
update to your overall BlackBerry environment (for example, a change in hardware).
>
Perform the following actions:
Action
Procedure
Install the BlackBerry Enterprise Server Version 4.1.4 1. Log in to your computer using the BESAdmin service account.
on a new computer.
2. Double-click the setup.exe file.
3. Complete the instructions on the screen.
4. When prompted to restart the computer, click Yes.
5. Log in using the same account that you used for the setup program.
6. Complete the instructions on the screen.
7. When prompted to provide information for the BlackBerry Configuration
Database, specify a new BlackBerry Configuration Database instead of the
existing one(s).
Remove user accounts from the BlackBerry Enterprise 1. Inform users that they must perform the following actions:
Server Version 4.0 or earlier.
•
•
back up their BlackBerry device
clear their Blackberry device
Add user accounts to the new BlackBerry Enterprise 1. Add user accounts to the new BlackBerry Enterprise Server.
Server Version 4.1.4. Any BlackBerry device options
2. Activate users’ BlackBerry devices over the wireless network.
that are stored in the BlackBerry Configuration
Database are lost when you add user accounts to the
new BlackBerry Configuration Database.
Upgrade the empty BlackBerry Enterprise Server to
Version 4.1.4 using an in-place process.
1. Upgrade the BlackBerry Enterprise Server to Version 4.1.4. See “Upgrading
the BlackBerry Enterprise Server using an in-place process” on page 45 for
more information.
2. When prompted to provide information for the BlackBerry Configuration
Database, specify the new BlackBerry Configuration Database Version 4.1.4
to create a BlackBerry Domain.
Remove and add user accounts to the BlackBerry
Enterprise Servers Version 4.1.4 and upgrade the
empty BlackBerry Enterprise Servers until all
BlackBerry Enterprise Servers in the BlackBerry
Domain are running Version 4.1.4.
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Upgrade the BlackBerry Enterprise Server at Version 4.0 and earlier and keep
the existing BlackBerry Configuration Database
to Version 4.1.4.
2. Upgrade the BlackBerry Manager to Version 4.1.4.
3. Move user accounts to the new BlackBerry Enterprise Server.
4. Upgrade the empty BlackBerry Enterprise Server.
See “Example 1: Upgrade BlackBerry Enterprise Servers at Version 4.0.3 using a phased process” on page 57 for
more information.
>
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Enabling users to upgrade the BlackBerry Device Software at their computers
Upgrading the BlackBerry Device Software at a central computer or kiosk
Sending the BlackBerry Device Software upgrade to user computers
Troubleshooting the BlackBerry device upgrade
Enabling users to upgrade the BlackBerry Device Software at
their computers
Use this upgrade method to provide a link to the BlackBerry Device Software on a shared network drive. When a
BlackBerry device user clicks the link, the BlackBerry Application Loader searches the network drive for the
BlackBerry Device Software to install on the BlackBerry device. After the upgrade completes, the BlackBerry
Application Loader connects to the messaging and collaboration server to provision the BlackBerry device.
Although it is not required, to automate the BlackBerry Device Software upgrade (for BlackBerry devices that use
a USB connection only) and provisioning process, RIM recommends that you install the BlackBerry Application
Loader Version 4.1. The BlackBerry Application Loader Version 4.1 installs as a component of both the BlackBerry
Device Software Version 4.1 and the BlackBerry Desktop Software Version 4.1. Visit
www.blackberry.com/support/downloads/ to download the BlackBerry Desktop Software Version 4.1.
Considerations
Verify that the computers of BlackBerry device users in your organization can access the network drive.
†
†
Verify that the computers of BlackBerry device users are running either the BlackBerry Handheld Manager, or the BlackBerry
Desktop Manager Version 3.6 or later.
See “Sending the BlackBerry Device Software upgrade to user computers” on page 66 for more information.
Note: In the BlackBerry Desktop Software Version 4.1, the BlackBerry Handheld Manager has been renamed to the BlackBerry
Device Manager.
Verify that the network drive is in close proximity to users to decrease bandwidth over your corporate LAN.
Copy the BlackBerry Device Software to other regional network drives, if applicable in your environment.
Verify that the <drive:>\Program Files\Common Files\Research In Motion folder is shared with read-only permissions.
†
†
†
Add the BlackBerry Device Software to the network drive
1. Obtain the BlackBerry Device Software installation file from your service provider.
2. Copy the BlackBerry Device Software file to the network drive.
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3. On the network drive, double-click the .exe file.
4. Complete the installation.
5. Verify that the files are in <drive:>\Program Files\Common Files\Research In Motion\Shared\Loader Files\.
Confirm that the BlackBerry Application Loader Version 4.1 appears in the
network drive (recommended)
1. On the network drive, browse to <drive:>\Program Files\Common Files\Research In Motion\AppLoader.
2. Right-click loader.exe. Click Properties.
3. On the Version tab, verify that the version number of the loader.exe file is 4.1 or later.
4. If the loader.exe file version number is earlier than 4.1, visit www.blackberry.com/support/downloads/ to
obtain the Version 4.1 software.
Distribute the BlackBerry Desktop Software installation files (if required)
If BlackBerry device users do not have the BlackBerry Desktop Software Version 3.6 or later installed on their
computers, send the BlackBerry Desktop Software to their computers.
You can customize and distribute the BlackBerry Desktop Software installation file to force settings and install the
software automatically on users’ computers or you can install the BlackBerry Device Manager on user computers
using standard .msi installation parameters.
Option 1: Send the BlackBerry Device Manager installation file to user computers
Send users the BlackBerry Device Manager to enable them to perform actions such as charging their BlackBerry
devices, synchronizing organizer items through the BlackBerry Router, and upgrading BlackBerry Device Software
without you having to distribute large BlackBerry Desktop Software installation files over the corporate LAN.
If users have the BlackBerry Desktop Manager installed on their computers and you distribute the BlackBerry
Device Manager to their computers, the BlackBerry Desktop Manager is removed automatically.
installation file.
2. Copy the BlackBerry Device Manager installation file to the network drive.
3. In an email message, add the path to the BlackBerry Device Manager installation file on the network drive.
Instruct users to click the blackberry device manager v4.1.msi file.
Option 2: Send the BlackBerry Desktop Software installation file to user computers
Send users the full BlackBerry Desktop Software to enable them to synchronize organizer items and manage
message redirection. If users have installed the S/MIME Support Package on their BlackBerry devices, send them
the BlackBerry Desktop Software. They require the certificate synchronization tool of the BlackBerry Desktop
Software to synchronize certificates and private keys.
1. Visit www.blackberry.com/support/downloads/ to obtain the BlackBerry Desktop Software installation files.
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2. Copy the BlackBerry Desktop Software installation files to a network drive.
3. If applicable, extract the BlackBerry Desktop Software files from the .exe file to the network drive.
4. On the network drive, open the setup.ini file.
5. At the bottom of the setup.ini file, type [INSTALL_OPTIONS].
6. Use the install.txt file, which is included with the BlackBerry Desktop Software, as a reference to configure
the installation settings.
7. Save the setup.ini file.
8. In an email message, add the path to the BlackBerry Desktop Software installation file on the network drive.
Specify the installation type based on the BlackBerry Desktop Software components that users require to
automate the BlackBerry Desktop Software installation process.
•
•
BlackBerry Desktop Manager: \\<shared computer name>\setup.exe /s
BlackBerry Desktop Manager and BlackBerry Certificate Synchronization Manager: \\<shared computer
name>\setup.exe /s /v”INSTALLLEVEL=125
Create and send a wireless enterprise activation password
>
Generate and send a wireless enterprise activation password to users. See the BlackBerry Enterprise Server
System Administration Guide for more information.
Send the upgrade instructions to BlackBerry device users
1. In an email message, add the path to the BlackBerry Application Loader. Specify the loading commands based
on the type of connection (USB or serial) that the BlackBerry device uses.
•
•
USB: \\<shared computer name>\Research In Motion\Apploader\loader.exe /defaultUSB /forceload
Serial: \\<shared computer name>\Research In Motion\Apploader\loader.exe
2. Provide instructions to BlackBerry device users on how to complete the upgrade process. Consider providing
the following instructions:
•
•
•
•
•
connect your BlackBerry device to your computer
do not disconnect your BlackBerry device from your computer until the upgrade is complete
if prompted, type your BlackBerry device password, and then click Next
if you have a BlackBerry device that uses a serial connection, complete the instructions on the screen
if prompted, select the Provision the device during the loading process option and select the messaging
server on which you reside
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Confirm that the BlackBerry Device Software upgrade is successful
>
Perform one of the following actions:
Action
Procedure
Confirm the upgrade for users who
are running the BlackBerry Device
Software Version 3.6.
>
Instruct users to confirm the BlackBerry Device Software version installed on the BlackBerry
device.
•
•
In the BlackBerry device options, click About.
Confirm the wireless handheld version.
Confirm the upgrade for users who
are running the BlackBerry Device
Software Version 4.0 or later.
1. In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
2. In the Users list, click a user.
3. In the lower pane, confirm the BlackBerry Device Software version.
Upgrading the BlackBerry Device Software at a central
computer or kiosk
Use this upgrade method to define a software configuration for BlackBerry devices in your organization. In the
software configuration, point to the shared network location of the BlackBerry Device Software that you want to
install on a specific BlackBerry device model.
Checklist: Confirm the upgrade requirements
Considerations
Verify that the central computer or kiosk can access the network drive.
†
†
†
†
Verify that the network drive is in close proximity to the central computer or kiosk to decrease bandwidth over your corporate LAN.
Copy the software to other regional network drives, if applicable in your environment.
Verify that the <drive:>\Program Files\Common Files\Research In Motion folder is shared with read-only permissions.
Add the BlackBerry Device Software to the network drive
1. Obtain the BlackBerry Device Software installation file from your service provider.
2. Copy the BlackBerry Device Software installation file to the network drive.
3. On the network drive, double-click the .exe file.
4. Complete the installation.
5. Verify that the files are in <drive:>\Program Files\Common Files\Research In Motion\Shared\Loader Files\.
Create a software configuration
1. In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
2. On the Software Configurations tab, click Add New Configuration.
3. In the Configuration Name field, type a name for the configuration.
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8: Upgrading BlackBerry Device Software
4. In the Device Software Location field, click the Change button.
5. Browse to the network location in which you installed the BlackBerry Device Software.
6. In the Application Name list, select the check box beside the BlackBerry device series for which to upgrade
the BlackBerry Device Software.
7. Expand the application tree.
8. Select the check box beside additional components or programs that you want to install.
9. Click OK.
Assign a software configuration to a user (optional)
If you want to monitor whether a user upgrades to the BlackBerry Device Software Version 4.0 or later, assign the
user to that software configuration.
1. In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
2. In the Users list, click the user account to assign the software configuration to.
3. In the lower pane, click Device Management.
4. Click Assign Software Configuration.
5. Click a software configuration.
6. Click OK.
Upgrade the BlackBerry Device Software
1. Connect the BlackBerry device to the administration computer on which the BlackBerry Manager is installed.
2. In the BlackBerry Manager, in the left pane, click Ports.
3. On the Ports tab, click the BlackBerry device on which to load the BlackBerry Device Software.
4. Perform one of the following actions:
Action
Procedure
Install the BlackBerry Device Software automatically.
1. Click Load Handheld.
2. Click a software configuration.
3. Click OK.
Install the BlackBerry Device Software interactively using the 1. Click Load Handheld (Interactive).
BlackBerry Application Loader wizard.
2. Click a software configuration.
3. Click OK.
4. Follow the instructions on the screen.
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Confirm that the upgrade is successful
>
Perform one of the following actions:
Action
Procedure
Confirm the upgrade for users who
are running the BlackBerry Device
Software Version 3.6.
>
Instruct users to confirm the BlackBerry Device Software version installed on the BlackBerry
device.
•
•
In the BlackBerry device options, click About.
Confirm the wireless handheld version.
Confirm the upgrade for users who
are running the BlackBerry Device
Software Version 4.0 or later.
1. In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
2. In the Users list, click a user.
3. In the lower pane, confirm the BlackBerry Device Software version.
1. In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
2. In the Users list, click a user.
Confirm the upgrade for users who
are running the BlackBerry Device
Software Version 4.0 or later and are
assigned a software configuration.
3. In the lower pane, check the user’s system status message.
•
Upgrade Required: the user has not yet upgraded the BlackBerry Device Software using
the assigned software configuration
•
Up to date: the user has upgraded the BlackBerry Device Software using the assigned
software configuration
Note: When you upgrade the BlackBerry Device Software, the version of the BlackBerry Device Software on the BlackBerry device does
not update immediately in the BlackBerry Manager. It might take several minutes before the BlackBerry Configuration Database
synchronizes the version of the BlackBerry Device Software that displays in the BlackBerry Manager with the version of the BlackBerry
Device Software that is installed on the BlackBerry device.
Sending the BlackBerry Device Software upgrade to user
computers
Use this upgrade option to push the BlackBerry Desktop Software and the BlackBerry Device Software
installation package to the computers of BlackBerry device users and install the software on their computers
automatically using third-party software packaging and distribution programs.
This upgrade option uses the BlackBerry Application Loader that is installed on users’ computers to load the
BlackBerry Device Software onto the BlackBerry device.
You can force users to upgrade their BlackBerry Device Software through IT policies. The IT policies define the
number of times that users can restart the BlackBerry Desktop Manager before they are forced to upgrade their
BlackBerry Device Software.
Add the BlackBerry Desktop Software installation files to the network drive
2. On the network drive, copy the BlackBerry Desktop Software installation files to a network drive.
3. If applicable, extract the installation files from the .exe file to the network drive.
4. On the network drive, open the setup.ini file.
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8: Upgrading BlackBerry Device Software
5. At the bottom of the setup.ini file, type [INSTALL_OPTIONS].
6. Use the install.txt file, which is included with the BlackBerry Desktop Software, as a reference to configure
the installation settings.
7. Save the setup.ini file.
Add the BlackBerry Device Software installation files to the network drive
1. Obtain the BlackBerry Device Software installation file from your service provider.
2. On the network drive, in the installation directory, create a Device folder.
3. In the Device folder, add the required BlackBerry Device Software files.
Create and send a wireless enterprise activation password
>
Generate and send a wireless enterprise activation password to users. See the BlackBerry Enterprise Server
System Administration Guide for more information.
Push the installation files to user computers
Use third-party software to package and distribute the BlackBerry Device Software and BlackBerry Desktop
Software installation files to the computers of BlackBerry device users.
Your use of third-party software shall be governed by and subject to you agreeing to the terms of separate software licenses, if any,
for those products or services. Any third-party products or services that are provided with RIM's products and services are provided
“as is.” RIM makes no representation, warranty, or guarantee whatsoever in relation to the third-party products or services and RIM
assumes no liability whatsoever in relation to the third-party products and services even if RIM has been advised of the possibility of
such damages or can anticipate such damages.
1. At a command prompt, type one of the following commands to record the customized settings in the
BlackBerry Desktop Software installation files:
•
•
BlackBerry Desktop Manager: cd <drive:>\<installation directory>\setup.exe /s
BlackBerry Desktop Manager and Certificate Synchronization Manager: cd <drive:>\<installation
directory>\setup.exe /s /v”INSTALLLEVEL=125
2. Repackage the customized BlackBerry Desktop Software and the BlackBerry Device Software installation files
using a third-party software packaging program.
3. Send out the installation files using a third-party software distribution program.
Force the BlackBerry Device Software upgrade
>
If you want to force users to upgrade the BlackBerry Device Software, set the Force Load Count and Force
Load Message IT policy rules. See the BlackBerry Enterprise Server System Administration Guide and the
BlackBerry Enterprise Server Policy Reference Guide for more information.
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BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide
Confirm that BlackBerry Device Software upgrade was successful
>
Perform one of the following actions:
Action
Procedure
Confirm the upgrade for users who
are running the BlackBerry Device
Software Version 3.6.
>
Instruct users to confirm the BlackBerry Device Software version installed on the BlackBerry
device.
•
•
In the BlackBerry device options, click About.
Confirm the wireless handheld version.
Confirm the upgrade for users who
are running the BlackBerry Device
Software Version 4.0 or later.
1. In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
2. In the Users list, click a user.
3. In the lower pane, confirm the BlackBerry Device Software version.
Troubleshooting the BlackBerry device upgrade
Resolving issues during the upgrade
Symptom
Possible solution
When users click the link to the BlackBerry Application
Loader in the upgrade instructions, the upgrade does not
start.
1. Connect a BlackBerry device to a computer on which the BlackBerry
Manager is installed.
2. At the command prompt, type \\<shared network drive >\Research In
Motion\Apploader\loader.exe.
3. If the BlackBerry Application Loader starts, the tool is shared successfully.
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©2007 Research In Motion Limited
Published in Canada.
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