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USER'S GUIDE
32Y7 / 22C1 / 21K3 / 71V9 SERIES
2
3
4
Thank You
Safety Instructions
Product View
5
Assembly
6-8
8-12
13
Operations
Maintenance and Care
Troubleshooting
14
Accessories
Replacement Parts
14
14-15
16
Warranty
Product Registration
16
Consumer Services
*product images may vary
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IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic
precautions should be observed, including
the following:
■
Do not pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.).
■
Do not use vacuum cleaner in an enclosed
space filled with vapors given off by oil
base paint, paint thinner, some moth
proofing substances, flammable dust, or
other explosive or toxic vapors.
Do not pick up hard or sharp objects such as
glass, nails, screws, coins, etc.
READ ALL INSTRUCTIONS BEFORE USING
UPRIGHT VACUUM
Always connect to a polarized outlet (left slot is
wider than right). Unplug from outlet when not in
use anWd befoAre coRnduNctingImNainteGnan:ce.
■
■
Do not pick up anything that is burning
or smoking, such as cigarettes, matches,
or hot ashes.
Do not use without filters in place.
Use only on dry, indoor surfaces.
Keep appliance on a level surface.
Do not carry the vacuum cleaner while it
is running.
To reduce the risk of fire,
electric shock, or injury:
■
■
■
■
■
■
■
Do not modify the polarized plug to fit a
non-polarized outlet or extension cord.
Do not leave vacuum cleaner unattended
when it is plugged in.
Unplug from outlet when not in use and
before servicing.
■
■
■
Unplug before attaching the TurboBrush Tool.
Do not use outdoors or on wet surfaces.
Do not allow children to operate vacuum
cleaner or use as a toy.
SAVE THESE
INSTRUCTIONS.
FOR FUTURE USE
■
■
■
Close attention is necessary when used by
or near children.
Do not use for any purpose other than
described in this user’s guide.
THIS APPLIANCE
HAS A
U
se only manufacturer’s recommended
attachments.
■
■
Do not use with damaged cord or plug.
ꢀ
POLARIZED
been dropped, damaged, left outdoors, or
dropped into water, have it repaired at an
authorized service center.
PLUG.
■
Do not pull or carry by cord, use cord as a
handle, close a door on cord, or pull cord
around sharp edges or corners. Do not run
appliance over cord. Keep cord away from
heated surfaces.
To reduce the risk of electric shock, this
appliance has a polarized plug (one blade
is wider than the other). This plug will fit in
a polarized outlet only one way. If the plug
does not fit fully in the outlet, reverse the
plug. If it still does not fit, contact a qualified
electrician to install a proper outlet. Do not
change the plug in any way.
■
■
■
Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord.
Do not handle vacuum cleaner or plug with
wet hands.
ꢀ
use with any opening blocked; keep openings
free of dust, lint, hair, and anything that may
reduce air flow.
This model is for household use only.
■
■
Keep hair, loose clothing, fingers, and all parts
of body away from openings and moving parts.
ꢀ
unplugging vacuum cleaner.
■ꢀUse extra care when cleaning stairs.
■ꢀDo not pick up flammable materials (lighter fluid,
gasoline, kerosene, etc.) or use in the presence
of explosive liquids or vapors.
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Product view
product images may vary
Handle
Cord Clip
Hose Clip
®
TurboBrush
Tool
Stretch Hose
Power
Switch
Quick
Release®
Cord
Carry Handle
Wrap
Power
Cord
Crevice Tool
Extension
Dirt
Wand
Container
HEPA Media
Filter*
Quick
Reach
Handle
Filter
Cup
Pre-Motor
Filter
Combination
Dusting
Brush/
Lock ’n
Upholstery
Tool
Hose
Wand
Base
Seal™ Lever
Handle Release
Pedal
Height
Adjustment
Knob
Foot
Hose
Furniture
Protection
Guard
Powerfoot
Headlight
(selected models only)
WARNING:
Plastic film can be
CAUTION:
Do not plug in your vacuum
cleaner until you are familiar
with all instructions and
operating procedures.
dangerous. To avoid danger
of suffocation, keep away
from babies and children.
*The filter media, not the vacuum as a whole,
complies with IEST-RP-CC001.5 HEPA standard.
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Assembly
The only tool you’ll need to
assemble your vacuum cleaner
is a Phillips head screwdriver.
2.
4.
Attach handle to vacuum
1. Locate the vacuum handle and
remove the screw packet taped to
the base of the handle.
2. Stand the vacuum upright and
slide the base of the handle firmly
into the grooves at the top of the
vacuum body.
3. Check to be sure the handle is fitted
to the vacuum body. If there is a gap
in front, continue to push firmly until
the handle is flush.
4. Insert the screw provided from the
screw packet into the existing hole.
Tighten securely with a screwdriver.
Attach vacuum hose and tools
2.
1. Attach the Twist ‘n Snap™ hose by
lining up the tabs on the base with
the corresponding notches on the
back of the vacuum.
2. Turn the Twist ‘n Snap hose to the
right to lock the hose into place.
4.
3. Grasping the Quick Reach handle,
slide the end of the hose wand
onto the hose wand base. Snap
the hose into the hose clip.
5.
3.
4.
6.
NOTE: The powerfoot will not
suction properly unless the hose
wand is firmly attached.
4. Snap the extension wand and the
crevice tool together into the storage
clip. The crevice tool stores inside
the extension wand and snaps onto
the back of the unit.
5. Snap the combination tool into the
storage clip.
6. Attach the TurboBrush Tool by
aligning the small holes near the
brush roll with the tabs at the
bottom of TurboBrush Tool housing.
Snap TurboBrush Tool into place.
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Operations
Handle position
Press the handle release pedal with your
foot to place your CleanView Helix into
one of three cleaning positions.
1. Upright– For storage and above floor
cleaning with tools.
2. Normal cleaning – Press handle release
household floor cleaning tasks.
3. Low cleaning –With the vacuum in
normal cleaning position, press handle
release pedal again, use for reaching under
low furniture such as tables, chairs or beds.
CAUTION:
Before using your vacuum,
make sure that the dirt
container is in locked position
and that all filters (inner
Height adjustment
circular, outer circular,
pre-motor and post-motor) are
in place. Do not operate your
vacuum without these filters.
There are five height settings available
for various floor surfaces. Turn the dial
on the foot of the cleaner to the desired
setting.
Lowest setting – For low pile carpet or bare
floors. To pick up debris it may be necessary
to move up one setting.
Medium setting – For medium pile carpet.
Highest setting – For high pile and most
Tip:
small objects can
block the vacuum
hose or tools. Check
them occasionally
for obstructions.
Tip:
under low furniture,
check area first for
objects that might
harm the unit or block
the vacuum hose.
shag carpet.
Hair, string and
Before cleaning
Note: For optimal carpet cleaning
performance, adjust to the lowest
practical setting. If your cleaner is
difficult to push, adjust to the next
higher setting.
If the dial is difficult to turn, tilt the cleaner
back slightly to take the weight off the foot
while turning.
Tip:
Power switch
Your vacuum features a Quick Release cord
wrap. To remove the power cord quickly
and easily, rotate the upper cord wrap
towards floor, and slip power cord from
upper and lower cord wraps.
The power switch is located just below
the handle on the side of the vacuum.
I - ON
O - OFF
Transporting cleaner
1. To move your cleaner from room to room,
put the Handle in the upright position, tilt
the cleaner back on its rear wheels and
push forward.
2. The cleaner can also be moved by using
the carrying handle.
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Operations
Air flow indicator (select models only)
The air flow indicator tells you when
airflow in the vacuum is reduced due
to a clog in the hose. The indicator
will remain green until the airflow
is reduced. When it is fully red, the
airflow is significantly reduced or
blocked. Follow the steps on page
12 to clear a clog.
NOTICE:
The floor brush will continue to rotate
while you use your vacuum for above
floor cleaning. To prevent carpet
damage, do not lean on the vacuum
or let the powerfoot tilt forward.
Special tools
Your BISSELL CleanView Helix is
not only a powerful carpet and rug
vacuum cleaner, it’s also a versatile
above floor vacuum cleaner when
you select one of the special tools.
1. Raise handle to upright position.
2. Grasp the Quick Reach handle and
lift hose wand to separate from suction
intake opening.
a)
3. Attach tools by firmly pushing onto
vacuum hose or extension wand.
a) Crevice tool – Use in tight
narrow spaces.
b) Combination dusting
brush/upholstery tool
b)
Two types of cleaning tools are included
in one attachment. Rotate for desired tool.
Use brush side to dust furniture, blinds,
books, lamps, shelves and baseboards.
c)
c) Extension wand
Tip:
CAUTION:
The rotating floor brush continues to
rotate while tools are in use. To reduce
the risk of injury from moving parts,
always move the cleaner with the car-
rying handle at the back of the cleaner.
Always place vacuum cleaner on floor
with handle in upright position when
using tools. Never place your fingers
under the cleaner when it is running.
Never place powerfoot on furniture or
uneven surfaces. Do not place vacuum
cleaner close enough to objects to pull
them into rotating brush.
Hair, string and
small objects
can block the
vacuum hose or
tools. Check them
occasionally for
obstructions.
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Operations
Power cord storage
NOTICE:
When you have finished using your
BISSELL CleanView Helix, return it
to the upright position and store the
power cord.
While vacuuming, certain carpets
and low humidity conditions may
generate small static discharges.
The discharges are entirely harmless
and are not associated in any way
with the main power supply.
1. Turn vacuum cleaner off.
2. Unplug power cord by grasping the
polarized plug (NOT the cord) and
disconnect from outlet.
3. Loop power cord around cord wraps
on side of vacuum cleaner.
4. Clip molded plug to power cord to secure.
Maintenance and care
To maintain maximum cleaning
performance, the following
WARNING:
maintenance steps must be performed:
To reduce the risk of electric
shock, turn power switch OFF
and disconnect polarized plug
from electrical outlet before
performing maintenance or
troubleshooting checks.
1. Empty the dirt container when the dirt
reaches the “Full” line on the side.
2. Check the inner and outer circular filters
and the pre-motor filter at least once a
month and clean or replace as needed.
3. Replace the post-motor filter every six months.
Note: More frequent filter cleaning
or replacing may be necessary if
you are vacuuming new carpet,
fine dust or have allergy concerns.
Follow the instructions on the
following pages to perform these
simple maintenance steps.
Tip:
For maximum cleaning
performance, check
and clean or replace
all filters as suggested.
Empty Dirt Container
The dirt container needs to be emptied
when the dirt reaches the “Full” line
on the side of the container.
1. Unplug cleaner from electrical outlet.
2.
2. Slide the Lock ‘n Seal lever to the
Full Line
"Unlock" position.
3. Grasp dirt cup portion handle and pull
straight out to remove from vacuum.
Unlock Position
Lock Position
4. Empty dirt into garbage container.
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Maintenance and care
Empty Dirt Container continued
5. Put the dirt container back in the
vacuum and slide the lever to the
"Lock" position.
Note: The dirt container may be
washed in warm water with a
mild detergent. Make sure it is
completely dry before replacing.
Do not wash any components in
the dishwasher. Hand wash only.
Cleaning the inner & outer circular filter
Use only genuine BISSELL style
replacement filters in your BISSELL
CleanView Helix.
1. Unplug the cleaner from electrical outlet.
2. a) Remove the dirt container as
2a.
2b.
described in the previous section.
b) Grasp the filter cup located at the
bottom of the dirt container. Lift up
and out. DO NOT TRY TO PULL THE
CIRCULAR FOAM FITLER OUT OF
THE FILTER CUP WHILE IT IS STILL IN
THE VACUUM.
3. Grasp the plastic tab on the top of the
circular foam filters. Twist to unlock and
pull out.
4. Separate the outer foam and inner pleated
circular filters. Wash each individually by
hand in warm water. Mild detergent may
be used if desired. Rinse well, then air
dry thoroughly before putting them back
together and replacing in filter cup.
3.
5. The filter cup may be washed in warm
water with a mild detergent. Make sure
it is completely dry before reassembling
with filters.
6. The upper tank and louvers may also be
wiped clean with a damp cloth. Reach
underneath the upper tank and turn the
rim of the louvers to unlock. Pull straight
down to remove. Make sure all parts
are dry before replacing.
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Maintenance and care
Cleaning the pre-motor filter
1. Unplug the cleaner from electrical outlet.
WARNING:
Do not operate cleaner
2. The pre-motor filter protects the motor
from debris. It is located underneath the
filter cup in the center of the round part
of the Lock ‘n Seal lever.
with damp or wet filters or
without all filters in place.
3. Remove the small round filter and any
debris on top of it. Rinse well under
warm water, then air dry thoroughly
before replacing.
Pre-Motor
Filter
Replacing the post-motor filter
Use only genuine BISSELL style 9
(#32076) replacement filters in your
BISSELL CleanView Helix.
1. Unplug the cleaner from electrical outlet.
Post-Motor
Filter
2. The post-motor filter assists in the filtration
process to return clean air to the room.
It is located behind the door on the side
of the vacuum. When the filter becomes
dirty, open the door, remove the filter and
replace. The white, pleated HEPA Media
Filter* is not washable.
WARNING:
To reduce the risk of injury from
moving parts, turn off vacuum
cleaner and disconnect Power
Plug from electrical outlet.
Note: A basic washable
post-motor filter with reduced
filtration is available if desired.
Checking rotating floor brush and drive belt
You should check your vacuum cleaner’s
rotating floor brush and drive belt
3.
regularly for wear or damage. You
should also clean the brush and brush
ends of strings, hair and carpet fibers.
These can wrap around the brush and
hamper its ability to effectively clean
your carpet. Also remove any debris
that has accumulated under the
brush cover.
Brush Cover
1. Unplug cleaner from electrical outlet.
Motor Pulley
2. Place handle in low position and turn
vacuum cleaner over so bottom side is up.
4.
3. Remove the five screws with a Phillips
head screwdriver. Lift the brush cover off.
4. Grasp rotating floor brush at both ends and lift.
*The filter media, not the vacuum as a whole,
complies with IEST-RP-CC001.5 HEPA standard.
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Maintenance and care
Checking rotating floor brush and drive belt continued
.
5. Clean strings, hair and other debris from
rotating floor brush, paying particular
attention to brush ends.
6. Clean strings, hair and other
debris from motor pulley and
drive belt areas.
7. Check drive belt carefully for wear,
cuts or stressed areas.
8.
8. Check air passageway for obstructions.
Remove debris from this area.
Replace drive belt
Use only genuine BISSELL style 9
replacement belts (#203-1093) in
your BISSELL CleanView Helix.
1. Unplug cleaner from electrical outlet.
Air Passageway
2. With rotating floor brush removed from
vacuum cleaner (steps 1-4 of Check
Motor
rotating floor brush and drive belt),
Pulley
grasp old drive belt and remove from
motor pulley. Discard old drive belt.
3. Place new drive belt over motor
pulley and stretch other end over
rotating floor brush in the space
between the bristles.
4. Place ends of rotating floor brush
down into slots on sides as shown.
5. Turn rotating floor brush by hand
several times in the direction of motor
pulley. If properly installed, drive belt
will center itself on rotating brush.
6. Reposition brush cover and screw
back into place.
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Maintenance and care
Clearing a clog
3.
4.
Low suction or poor pickup may be
due to a clog in the vacuum cleaner.
If you notice a change in the sound
of the motor or a reduction in the
spinning action, check for clogs.
1. Unplug cleaner from electrical outlet.
2. Empty dirt container.
Suction Inlet
3. Check upper tank for build up or clogs.
4. Check the suction inlet for a clog.
5. Grasp the quick reach handle and
lift hose wand to separate from the
suction opening. Check for a clog
in the base, the wand or the hose.
6. Remove the screw attaching the hose
wand base to the vacuum. Straighten the
hose wand base and unclog with long,
narrow object such as a broom stick.
6.
7. If the clog persists, follow the
instructions for Checking the rotating
floor brush on page 10 and inspect
the air passageway for obstructions.
Remove Screw
Replace light bulb
2.
Use only BISSELL Replacement Bulbs
in your BISSELL CleanView Helix.
selected models only
1. Unplug cleaner from electrical outlet.
2. Using a flat screwdriver, table knife or
coin, insert into the slot on the right of
the lens and gently push inner latch to
the left as shown to remove the lens.
3.
3. Reposition lens by inserting the tab
on left side and then pushing the right
side back into place.
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Troubleshooting - CleanView Helix®
Vacuum cleaner won’t turn on
Possible causes
Remedies
1. Power cord not plugged in
1. Check electrical plug
2. Blown fuse/tripped breaker
2. Check/replace fuse or reset breaker
Vacuum cleaner won’t pick up dirt
Possible causes
Remedies
1. Incorrect height adjustment
1. Adjust powerfoot to correct height setting
2. Hose not attached to suction opening
2. Grasp quick reach handle and firmly push
hose wand onto the suction opening
3. Crack or hole in hose
3. Check hose and replace if needed
4. Replace drive belt, see page 11
5. Replace brush
4. Broken or worn drive belt
5. Rotating floor brush bristles worn
6. Rotating floor brush jammed
6. Remove brush and clean debris from brush ends,
see page 10
7. Clog in vacuum
7. Follow instructions on page 12 for clearing clogs
8. Empty dirt container, see page 8
8. Dirt container full
9. Dirt container or upper tank not installed properly
10. Filters are dirty
9. Position correctly and lock in place
10. Check and clean pre-motor and post-motor filters,
see page 10
Tools won't pick up dirt
Possible causes
Remedies
1. Crack or hole in hose
1. Check hose and replace if needed
2. Follow instructions on page 12 for clearing clogs
3. Empty dirt container
2. Clog in vacuum
3. Dirt container full
4. Dirt container or upper tank not installed properly
5. Filters are dirty
4. Position correctly and lock in place
5. Check and clean pre-motor and post-motor filters
Vacuum cleaner is difficult to push
Possible causes
Remedies
1. Incorrect height adjustment
1. Adjust powerfoot to correct height setting
Visible dirt escaping from cleaner
Possible causes
Remedies
1. Dirt container full
1. Empty dirt container, see page 8
2. Filters missing or installed incorrectly
2. Check pre-motor and post-motor
filters for correct installation
Other maintenance or service not included
in the manual should be performed by an
authorized service representative.
WARNING:
To reduce the risk of injury from
moving parts, turn off vacuum
cleaner and disconnect from
power outlet before performing
troubleshooting steps.
Thank you for selecting a
BISSELL product.
Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
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Accessories - CleanView Helix®
These items are available for purchase as accessories for your BISSELL
Item Part No. Part Name
1
2
3
4
203-2447
203-1063
203-1059
203-1084
TurboBrush Tool
Crevice Tool
Combination Dusting/Upholstery Brush
Extension Wand
*Not all parts are included with every model.
1
2
3
4
Replacement Parts - CleanView Helix®
Item Part No. Part Name
1
2
3
4
203-1093
203-1297
203-2450
203-2449
Style 9 Drive Belt (2-Pack)
Standard Headlight Bulb (selected models only)
Hose Assembly
Brush Dowel (15")
5
32R9
Style 16 Inner and Outer Circular Pre-Motor Filter Set
Style 16 Inner Circular Pre-Motor Filter
6
203-1464
7
8
9
203-1192
32076
3099
Style 16 Outer Circular Pre-Motor Filter
Style 7/9/16 HEPA Media Filter*
Style 7/9/16 Post-Motor Filter
1
6
2
3
4
5
8
9
7
Warranty - BISSELL CleanView Helix® 22C1 and 32Y7
This warranty gives you specific legal rights, and you may also have other rights which may vary from state
to state. If you need additional instruction regarding this warranty or have questions regarding what it may
cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.
Limited Two Year Warranty
Subject to the EXCEPTIONS AND EXCLUSIONS identified on page 15, upon receipt of the
product BISSELL will repair or replace (with new or remanufactured components or products),
at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for two
years any defective or malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This
warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes.
Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other
use not in accordance with the user's guide is not covered.
See information on page 15 "If your BISSELL product should require service:"
*The filter media, not the vacuum as a whole, complies with the IEST-RP-CC001.5 HEPA Standard.
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®
Warranty-BISSELL CleanView Helix 22C1-2, 21K3,
71V9, 71V9-2
This warranty gives you specific legal rights, and you may also have other rights which may
vary from state to state. If you need additional instruction regarding this warranty or have
questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail,
telephone, or regular mail as described below.
Limited Three Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product
BISSELL will repair or replace (with new or remanufactured components or products), at BISSELL’s
option, free of charge from the date of purchase by the original purchaser, for three years any
defective or malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This
warranty does not apply to fans or routine maintenance components such as filters, belts, or
brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair,
or any other use not in accordance with the user's guide is not covered.
If your BISSELL product should require service:
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Services.
Website or E-mail:
Or Call:
BISSELL Consumer Services
1-800-237-7691
Monday – Friday 8 am - 10 pm ET
Saturday 9 am - 8 pm ET
Or Write:
BISSELL Homecare, Inc.
PO Box 1888
Grand Rapids, MI 49501
ATTN: Consumer Services
BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE
ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR
WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE WARRANTY DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
Some states do not allow warranty limitations on how long an implied warranty last so the above
limitation may not apply to you.
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Don't forget to register your product!
Registering is quick, easy and offers you benefits over the lifetime of your product.
You’ll receive:
BISSELL Rewards Points
Automatically earn points for discounts and free shipping on future purchases.
Faster Service
Supplying your information now saves you time should you need to contact us with
questions regarding your product.
Product Support Reminders and Alerts
We’ll contact you with any important product maintenance reminders and alerts.
Special Promotions
Optional: Register your email to receive notice of offers, contests, cleaning tips and more!
Visit www.bissell.com/registration now!
BISSELL consumer services
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services
1-800-237-7691
Monday – Friday 8 am - 10 pm ET
Saturday
9 am - 8 pm ET
Or write:
BISSELL Homecare, Inc.
PO Box 1888
Grand Rapids MI 49501
ATTN: Consumer Services
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt.
©2012 BISSELL Homecare, Inc
It provides proof of purchase date in the event
of a warranty claim. See Warranty on pages
14 and 15 for details.
Grand Rapids, Michigan
All rights reserved. Printed in Korea
Part Number 110-4459
Rev 12/11
Visit our website at:
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