INSTALLATION GUIDE
AXIS Q8721-E Dual PTZ Network Camera
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Safeguards
Please read through this Installation Guide carefully before installing the product. Keep the Installation Guide for
further reference.
• Risk of pinching. Do not touch the product while it is moving.
• Store the Axis product in a dry and ventilated environment.
• Avoid exposing the Axis product to vibration, shocks or heavy pressure and do not install the product on
unstable brackets, unstable or vibrating surfaces or walls, since this could cause damage to the product.
• Only use applicable tools when installing the Axis product; excessive force could cause damage to the
product.
• Do not aim the thermal camera lens toward the sun or other high-intensity radiation sources since this
could cause damage to the sensor.
• Do not use chemicals, caustic agents, or aerosol cleaners. Use a damp cloth for cleaning.
• Only use accessories that comply with the technical specification of the product. These can be provided by
Axis or a third party.
• Use only spare parts provided by or recommended by Axis.
• Do not attempt to repair the product by yourself, contact Axis or your Axis reseller for service matters.
• This Axis product shall be used in compliance with local laws and regulations.
• Do not install the camera near heat sources since fluctuating temperatures may affect thermal image qual-
ity.
• The Axis product should be installed by a trained professional. Please observe relevant national and local
regulations for the installation.
Transportation
• When transporting the Axis product, use the original packaging or equivalent to prevent damage to the
product.
Battery Replacement
This Axis product uses a 3.0 V CR2032 Lithium battery as the power supply for its internal real-time clock (RTC).
Under normal conditions this battery will last for a minimum of 5 years. Low battery power affects the operation
of the RTC, causing it to reset at every power-up. A log message will appear when the battery needs replacing. The
battery should not be replaced unless required!
• Dispose of used batteries according to the manufacturer's instructions.
• Risk of explosion if battery is incorrectly replaced.
• Replace only with the same or equivalent battery, as recommended by the manufacturer.
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AXIS Q8721-E Installation Guide
Page 5
AXIS Q8721-E Installation Guide
This Installation Guide provides instructions for installing an AXIS Q8721-E Dual PTZ Network Camera on your
Installation Steps
1. Check the package contents against the list below.
3. Install the hardware.
Package Contents
Item
Models/variants/notes
Dual PTZ network camera
AXIS Q8721-E, includes AXIS Q1755 and AXIS Q1921
Pan/tilt control unit and motor
Sunshield
Base
Base for dual PTZ network camera
Counterweights
Mounting accessories
Counterweights for balancing pan/tilt control unit (when not using illuminators)
Sunshield mounting kit
Base mounting kit
CD
Installation and Management Software CD
Printed materials
AXIS Q8721-E Installation Guide (this document)
Axis Warranty Document
Extra serial number labels (2x)
Required accessories
Optional accessories
Power supply (230 V/120 V) with built-in day/night sensor (sold separately)
Wall bracket or column bracket (sold separately)
Corner mount, pole mount
IR Illuminators
Axis Installation Display
Tools needed (not included) RJ45 crimp tool
Allen key set
Ratchet set
Drill for drilling holes in mounting surface
Loctite 243® threadlocker
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AXIS Q8721-E Installation Guide
Hardware Overview
1
2
3
4
5
9
1
2
3
4
Sunshield
Top cover
Protective window
Illuminator bracket screw
with washer (4x) and lock
washer (4x)
7
8
9
Base
Illuminator (sold separately)
Illuminator bracket
8
10 Network camera
11 Thermal network camera
12 CVBS button
6
7
10
11
5
6
Bottom cover
Dual PTZ Network camera (pan/ 14 SD card slot
13 Audio in
tilt control unit and motor)
15 Audio out
16 Video out Pr/CVBS
17 Video out Pb
18 Video out Y
19 Network connector
20 Window heater connector
21 Power connector
22 RS-485/422 connector
23 Power LED
24 Network LED
25 Control button
26 I/O connector
n/a Not used
n/a n/a
12 13 14 15
13 14 15
20 n/a
21 22 23 24 25 26
16 17 18 19
19
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Page 7
Install the Hardware
For information on the cameras’ connectors, LED behaviors etc., see the respective User Manuals.
Install the Power Supply (sold separately)
The mains supply shall be disconnected during installation.
The power supply specified with the product shall be used. Using any other power supply will void the war-
ranty and could leave the unit at a risk.
The day/night sensor is attached to the power supply (sold separately). If using the day/night sensor, place
the power supply so that the sensor can track the changes in daylight.
1. Install the power supply according to the instructions supplied with the power supply.
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AXIS Q8721-E Installation Guide
Install the Bracket (sold separately)
information on available mounting accessories.
2. Route the network, power and, if applicable, illuminator cables through the bracket. Leave approximately
50 cm (11.8”) of cable for connecting the base.
Due to local regulations or the environmental and electrical conditions in which the product is to be used,
a shielded network cable (STP) may be appropriate or required. Any network cables that are routed in out-
door environments or similar shall be shielded (STP) and intended for their specific use. Make sure that the
network switch is properly grounded. See Electromagnetic Compatibility (EMC) for regulatory requirements.
1
1
50 cm
50 cm
2
3
1
2
3
Network, power and illuminator cables
Wall bracket
Column bracket
3. Install the selected bracket. Make sure that the screws and plugs are appropriate for the material (e.g. wood,
metal, sheet rock, stone). Make sure that the bracket is secured properly and that the material is strong
enough to support a weight of 35 kg (77.2 lb.).
• Assemble the product in an upright position. Do not install the product upside down.
• When attaching the bracket to a concrete surface, use dowel pins with a traction torque rating of
300 dN.
• When attaching the bracket to a metal surface, use screws with a diameter of at least 8 mm.
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Page 9
4. Assemble the screws, washers and screw seals.
5. Put the seal in its position.
1
1
2
2
3
4
5
3
4
6
1
2
3
Screw seal (4x)
Seal
Washer (4x)
4
5
6
Screw (4x)
Column bracket
Wall bracket
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AXIS Q8721-E Installation Guide
Attach the Base to the Bracket
1. Remove the desiccant bag, which is placed in the base.
2. Make sure the seal is in position.
3. Route the network, power and, if applicable, illuminator cables through their respective cable glands in the
base.
The cable glands are suitable for cables with a diameter of 5 mm - 10 mm. For cables with a diameter 3 mm -
7 mm, use the supplied spare gaskets.
4. Screw the cable gland caps on firmly.
It is important to tighten the cable gland caps in order to maintain the products IP rating.
6 7 8
1
1
2
3
2
3
4
5
1
2
Base
5
6
7
8
Column bracket
Network, power and
illuminator cables
Seal
Power cable (24 V AC)
Illuminator cable
Network cable
3
4
Wall bracket
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AXIS Q8721-E Installation Guide
Page 11
5. Attach the base to the bracket and tighten the screws (torque 4 Nm).
Apply Loctite 243 threadlocker on the screws.
The base can be attached to the bracket in four different positions. Use the alignment indicators on the dif-
ferent units to find a suitable position that allows access to the configuration board, which can be opened
for easy access to the network connector, see illustration on page 11. This is useful for troubleshooting or
for connecting an Axis installation display. The dip switches are configured with the correct PTZ protocol in
the factory and do not need to be changed.
1
1
2
2
3
4
3
5
1
2
3
4
5
Base
Alignment indicator
Screw (4x)
Column bracket
Wall bracket
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AXIS Q8721-E Installation Guide
6. If applicable, connect the illuminator cable to the connector (ALARMS and 1) on the base.
7. Using a RJ45 crimp tool, strip and crimp the network cable according to the manufacturer’s instructions.
8. Connect the network cable to the network connector on the base.
The power supply specified with the product shall be used. Using any other power supply will void the war-
ranty and could leave the unit at a risk.
9. Connect the 24 V AC power cable to the power connector on the base. Make sure the green/yellow ground
wire is connected to the middle pin. To make the installation easier, it is possible to remove the connector
from the circuit board and mount it when the cables are correctly connected.
R
R
Pos.7
(-)
ALARMS
2
3
1
Pos.8
(+)
2
4
L
REL. 1
VIDEO
GND
EL. 2
ALARM1
2
3
4
B+
B-
VIDEO
GND
A
B+
B-
A
B
5
4
1
1
A
B
B
2
485
2
N
1
2
RS495
B
R
1
1
1
Illuminator cable
4
5
Power cable (24 V AC, blue – L, green/yellow – , brown – N)
Power connector (24 V AC)
2
3
Network connector
Network cable
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Page 13
Attach the Dual PTZ Network Camera to the Base
1. Make sure the seal is in position.
2. Remove the sunshield, which is placed on but not attached to, from the top cover.
3. Attach the Pan/Tilt control unit, motor and camera assembly to the base and tighten the screws (torque
4 Nm).
Use the alignment indicators to align the units. Incorrect alignment could cause damage to components.
1
2
3
4
5
6
7
1
Pan/Tilt control unit, motor and 4 Seal
camera assembly
Configuration board lid
Alignment indicators
5
6
7
Base
Washer (4x)
Screw (4x)
2
3
4. Aim the dual PTZ network camera to the point of interest and focus the thermal network camera if required,
see Focus Adjustment - AXIS Q1921, on page 18. See Access the Video Stream, on page 18 and the Installation
and Management Software CD for information on how to view the video stream.
5. Install the counterweights, see Install the Counterweights, on page 14 or install the selected illuminators (sold
separately), see page 16. Infrared LED Illuminators are available as accessories, see www.axis.com for
information of available illuminators.
Either counterweights or illuminators shall be installed. Any other installation method will void the war-
ranty and could leave the unit at a risk
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AXIS Q8721-E Installation Guide
Install the Counterweights
1. Unscrew the bottom cover screws and remove the top cover, see illustration on page 15.
2. Attach the counterweights to the bottom cover using the supplied screws and washers (torque 4 Nm).
Apply Loctite 243 threadlocker on the screws.
3. Secure the counterweights using the supplied grub screws (torque 4 Nm).
2
1
2
3
4
5
1
2
3
4
5
Bottom cover
Grub screw (4x)
Washer (4x)
Screw (4x)
Counterweight (2x)
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AXIS Q8721-E Installation Guide
Page 15
4. Attach the top cover to the bottom cover. Make sure to tighten diagonally opposite bottom cover screws a few
turns at a time until all are tight (torque 4 Nm). This will help ensure that the bottom cover gasket is
compressed evenly.
5. Attach the sunshield to the top cover.
6. Loosen the counterweight locking screws and adjust the position of the weights to the desired position. The
positions of the weights must be identical.
Note:The pan/tilt assembly must remain balanced for the pan/tilt function to operate correctly. Check the
balance by swinging the housing slightly.
7. Remove the protective plastic from the protective window.
1
2
3
4
5
11
6
7
8
10
9
1
2
3
4
5
6
Sunshield
Washer (4x)
Lock washer (4x)
Sunshield screw (4x)
Top cover
7
8
9
Bottom cover screw (10x)
Counterweight
Counterweight locking screws
10 Positioning holes
11 Protective plastic
Bottom cover
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AXIS Q8721-E Installation Guide
8. Switch on the mains supply. The pan/tilt control unit will start turning and the cameras will turn on
approximately 30 seconds later. In cold temperatures, there might be a delay due to the de-icing process, see
Risk of pinching. Do not touch the product while it is moving.
Install the Illuminators (sold separately)
See the Installation Guide provided with the illuminators for instructions on how to install the illuminators (sold
separately).
Composite Video (Optional AXIS Q1755)
For information how to connect composite video in/out, see AXIS Q1755 User Manual.
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Page 17
Configuration
For information about how to assign an IP address and gain access to the product, see Access the Video Stream, on
page 18 and the Installation and Management Software CD.
PTZ
The PTZ functionality is controlled through the network camera. The PTZ controls will be available from the Live
View page in the network camera’s web pages after enabling the PTZ functionality. See the User Manual, available
Day/Night Sensor
The day/night sensor is attached to the power supply (sold separately).
The product is configured in the factory for optimal performance in a range of conditions. However, settings can
be adjusted to suit specific conditions on site.
To adjust the sensitivity of the day/night sensor, turn the potentiometer until it reaches the desired threshold.
Turn the potentiometer clockwise to increase the threshold and advance the switch to night mode. Turn the
potentiometer counterclockwise to decrease the threshold and delay the switch to night mode. The switch to
night mode will activate the illuminators (sold separately).
De-icing
The product’s automatic de-icing process starts when the air temperature is below 0 °C (32 °F) required that the
product is switched on. The de-icing process ensures that the product works properly even at low temperatures.
The de-icing period lasts 90 minutes and during this period both cameras are turned off.
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AXIS Q8721-E Installation Guide
Access the Video Stream
Use the tools provided on the Installation and Management Software CD to assign an IP address, set the password
Focus Adjustment - AXIS Q1921
If required, follow these instructions to focus the thermal network camera:
1. Unscrew the stop screw on the lens, using a slotted screwdriver 1.8 mm.
Stop screw
2. Focus the camera to the appropriate distance. See the table below for recommended focus distances for
achieving optimal focus both for near focus and infinity.
Lens
10 mm
19 mm
35 mm
60 mm
2 m (6.6 ft.)
8 m (26.2 ft.)
22 m (72.2 ft.)
60 m (196.9 ft.)
Focus distance
3. Secure the stop screw.
The network camera has a lens with autofocus and cannot be adjusted manually.
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Page 19
Resetting to the Factory Default Settings
This will reset all parameters, including the IP address, to the Factory Default settings:
1. Disconnect power from the camera.
2. Press and hold the control button and reconnect power.
3. Keep the control button pressed until the status indicator displays amber (this may take up to 15 seconds).
4. Release the control button. When the status indicator displays green (which can take up to 1 minute) the
process is complete and the camera has been reset.
5. Re-assign the IP address, using one of the methods described in this document.
It is also possible to reset parameters to the original factory default settings via the web interface. For more
information, please see the online help or the User Manual.
Troubleshooting
This table applies to the pan/tilt and illumination units only. For troubleshooting of the network cameras, see the
respective User Manuals.
Disconnect the mains supply before performing any kind of maintenance procedure.
The product is not running
The product does not move
Make sure all the connections are correct.
Make sure that the power supply cable is intact and connected correctly.
17.
The product moves, but is
unresponsive to commands
Make sure that the RS-485 cable is intact and connected correctly.
Make sure all the connections are correct.
The illuminators are not turning on
when day changes into night.
Make sure the day/night sensor is positioned so it can track the changes in
daylight.
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AXIS Q8721-E Installation Guide
Technical Specifications
For technical specifications of the network cameras, see the respective User Manuals.
Function/group
Item
Specifications
Camera
General
Model
AXIS Q8721-E, includes AXIS Q1755 and AXIS Q1921
Pan/Tilt
Pan: 360° endless, 0.1° – 20°/s
Tilt: +45° to -20°, 0.1° – 20°/s
Protocol
Pelco D
0.02°
Preset
accuracy
Casing
Aluminum casing, sunshield ABS PMMA
IP66-rated
Color: RAL 9002
Power
AXIS Q8721-E: 24 V AC 50/60 Hz, 200 W provided by power supply (sold
separately) 230/120 V AC 50/60 Hz with built-in day/night sensor
Operating
conditions
-30 °C to 45 °C (-22 °F to 113 °F)
Humidity 150% – 100% RH (condensing)
Approvals
EN 55022 Class A, EN 55024, EN 61000-6-1, EN 61000-6-2
FCC Part 15 Subpart B Class A demonstrated by compliance with
EN 55022
ICES-003 Class A demonstrated by compliance with EN 55022
C-tick AS/NZS CISPR 22 demonstrated by compliance with EN 55022
EN 61000-3-2, EN 61000-3-3
EN 60950-1, EN 60950-22
IEC/EN 60529 IP66
Weight
AXIS Q8721-E: 28.5 kg (63 lb.)
Included
accessories
Installation and Management Software CD
Windows decoder 1-user license
Required
accessories
Power supply (230 V/120 V) with built-in day/night sensor (sold
separately)
Wall bracket or column bracket (sold separately)
Optional
accessories
Corner mount and pole mount
IR Illuminator
Installation Display
AXIS Camera Station and video management software from Axis’
Application Development Partners
Further Information
currently installed firmware version, see Setup > About.
Warranty
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Installation Guide
Ver.1.10
Printed: January 2013
Part No. 49858
AXIS Q8721-E
© Axis Communications AB, 2013
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