Aleratec Computer Accessories 350117 User Manual

USER GUIDE  
Aleratec  
1:3 HDD Copy Dock Duplicator™  
Part No. 350117  
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Radio/TV Interference Statement  
The equipment described in this guide emits radio frequency energy. If it is  
not installed in accordance with the manufacturer’s instructions, it may cause  
interference with radio or television reception.  
This equipment has been tested and found to comply with the limits for a Class  
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed  
to provide reasonable protection against harmful interference in a residential  
installation.  
This equipment generates, uses, and can radiate radio frequency energy. If not  
installed and used in accordance with the instruction manual, this equipment may  
cause harmful interference to radio communications. However, there is no guarantee  
that interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be verified  
by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment to an electrical outlet on a circuit that is different from  
the circuit to which the receiver is connected.  
Consult your dealer or an experienced radio/TV technician for help.  
This equipment has been certified to comply with the limits for a Class B computing  
device, pursuant to FCC Rules. In order to maintain compliance with FCC  
regulations, shielded cables must be used with this equipment. Operation with non-  
approved equipment or unshielded cables is likely to result in interference to radio  
and TV reception. The user is cautioned that changes and/or modifications made to  
this equipment, without the approval of manufacturer, could void the user’s authority  
to operate this equipment.  
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Safety Regulations  
WARNING  
To prevent fire or shock hazard, do not expose the unit  
to rain or moisture.  
To avoid electrical shock, do not open the housing.  
Refer servicing to authorized personnel only.  
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Table of Contents  
Introduction...................................................................................................1  
Product Features...................................................................................................1  
Key Items.............................................................................................................2  
HDD Copy Dock Duplicator Display Panel and Buttons....................................3  
Precautions...................................................................................................4  
Installation............................................................................................................4  
Choose a Good Location......................................................................................4  
Operation..............................................................................................................4  
Transportation......................................................................................................4  
Overview........................................................................................................5  
Changing to Duplicator Mode from PC Mode (Dock)........................................5  
Using the HDD Copy Dock Duplicator .......................................................6  
Loading Hard Drives....................................................................................6  
Duplicator Mode .........................................................................................7  
Main Menu: Copy HDD ..............................................................................7  
Main Menu: Compare HDD ........................................................................8  
Main Menu: ReScan Bus .............................................................................9  
Main Menu: Source HDD Size..................................................................10  
Setup ...........................................................................................................11  
Setup Menu................................................................................................11  
Setup Menu: 5-1 Auto Compare (Not Supported).....................................12  
Setup Menu: 5-2 Button Sound..................................................................12  
Setup Menu: 5-3 Device Info.....................................................................13  
PC Mode .....................................................................................................14  
Advanced Setup ........................................................................................15  
Advanced Setup Menu...............................................................................15  
Advanced Setup Menu: 7-1 Read Error Skip ............................................16  
Advanced Setup Menu: 7-4 System Info...................................................17  
Specifications .............................................................................................18  
Troubleshooting .........................................................................................18  
Available Adapters .....................................................................................19  
Technical Support ......................................................................................20  
Service and Support...................................................................................21  
Technical Support FAX Back Form...........................................................24  
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Introduction  
Thank you for purchasing the 1:3 HDD Copy Dock Duplicator. Please read this User  
Guide thoroughly before using this product.  
Product Features  
The 1:3 HDD Copy Dock Duplicator™ is a Hard Disk Drive Duplicator that can also  
function as a Hard Disk Drive USB Docking Station.  
Duplicator Features  
Hard Disk Drive Duplicator  
Makes Hard Disk Drive copies/backups  
Quick-load drive bays  
Supports 2.5” and 3.5” SATA Hard Disk Drives  
Standalone operation, no computer required  
Supports Compact Flash (CF) memory, CFast Memory and 50mm mSATA  
SSDs with optional adapters, not included. See page 20.  
Quad SATA HDD USB Docking Station  
Connect up to 4 Hard Disk Drives to your computer through USB 3.0, USB  
2.0 or eSATA  
NOTE: In either mode, you must rescan bus when attaching/removing hard drives  
so that the system can rescan the drives.  
1
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Introduction  
Key Items  
HDD Release  
Buttons  
SATA HDD  
Drive Slots  
Display  
Panel  
Main  
Power  
Button  
Individual  
HDD Power  
Buttons  
Controller  
Buttons  
Power Cord  
Port  
USB 3.0 Port  
eSATA Port  
Note: Choose a Good Location  
1. Allow adequate clearance for moving parts.  
2. Do not place near heat sources such as radiators or air  
ducts, or in a place subject to direct sunlight, excessive dust,  
high humidity, high temperatures, electromagnetic radiation,  
mechanical vibration or shock.  
3. Good care will help assure maximum product life. Improper  
operating environment and misuse may void the warranty.  
2
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Introduction  
HDD Copy Dock Duplicator Display Panel and Buttons  
(Actual display may vary from illustration)  
1
2
4
6
ENT  
ESC  
UP  
== Duplication Mode ==  
1. Copy HDD  
POWER  
DOWN  
3
5
1. LCD display shows all functions and messages  
2. UP button is used to scroll backward through functions or menus  
3. DOWN button is used to scroll forward through functions or menus  
4. ENT button is used to execute a selected function, or enter a menu  
5. ESC button is used to cancel a selected function, or exit a menu  
6. POWER button is used to turn on the unit.  
3
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Precautions  
Before installing your HDD Copy Dock Duplicator, please read the following.  
Installation  
Avoid placing the HDD Copy Dock Duplicator in a location subject to:  
High humidity  
High temperature  
Excessive dust  
Mechanical vibration  
Direct sunlight  
Electromagnetic radiation  
Choose a Good Location  
1. Allow adequate clearance for moving parts.  
2. Do not place near heat sources such as radiators or air ducts, or in a place  
subject to direct sunlight, excessive dust, mechanical vibration or shock.  
3. Disconnect the AC adapter from the outlet if the product is not used for an  
extended period of time.  
4. Proper care will help assure maximum product life. Improper operating  
environment and misuse may void the warranty.  
Operation  
Do not move the HDD Copy Dock Duplicator during operation. This may cause a  
malfunction or other undesirable results.  
Avoid exposing the unit to sudden changes in temperature as condensation may  
form inside the HDD Copy Dock Duplicator. Should the surrounding temperature  
suddenly rise while the HDD Copy Dock Duplicator is on, wait at least one hour  
before turning off the power. Operating the duplicator immediately after a sudden  
increase in temperature may result in a malfunction.  
Transportation  
Keep the original packing materials for future moving or shipping of the HDD Copy  
Dock Duplicator.  
4
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Overview  
Changing to Duplicator Mode from PC Mode (Dock)  
During the normal power-up sequence of the HDD Copy Dock Duplicator, the  
following information will be displayed:  
Power on unit:  
UP  
ENT  
ESC  
Aleratec PC Mode  
POWER  
DOWN  
Press either the UP, DOWN, ESC or ENT button to display:  
UP  
ENT  
ESC  
== Main Menu ==  
Duplicator Mode  
POWER  
POWER  
POWER  
POWER  
DOWN  
Press the ENT button to display:  
UP  
ENT  
ESC  
You are going to  
Duplicator Mode  
DOWN  
Press the ENT button to continue into Duplicator Mode:  
UP  
ENT  
ESC  
Are you sure?  
Enter: Yes ESC: No  
DOWN  
You are now in Duplicator Mode:  
UP  
ENT  
ESC  
Aleratec 1:3 HDD  
Copy Dock USB 3.0  
DOWN  
5
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Using the HDD Copy Dock Duplicator  
Loading Hard Drives  
1. Use the included power adapter and cord to plug the HDD Copy Dock Duplicator  
into a power outlet.  
2. Insert the SATA Hard Drive you want to copy into the slot marked “SOURCE  
DISK 4”. When inserting, align the SATA port on the Hard Drive with the SATA  
connector in the drive bay slot. Press the “SOURCE DISK 4” power button on the  
front of the unit to power up the drive.  
3. Insert the destination SATA Hard Drives into the slots marked “TARGET DISK 1”,  
“TARGET DISK 2” and “TARGET DISK 3”. When inserting, align the SATA port  
on the Hard Drive with the SATA connector in the drive bay slot. Press the power  
button on the front of the unit to power up the drive target drive(s).  
Note: Make sure the target Hard Drive has the same or higher capacity than your  
source Hard Drive. The duplication process will not start if the target drive has  
a lower capacity. Also make sure the unit is not connected to a PC through the  
USB or eSATA ports.  
4. Push the main power button to turn the unit on.  
5. Push the DOWN button to select the Duplicator Mode menu item and press ENT.  
Press ENT two more times to switch to Duplicator Mode.  
The system will auto-detect the hard drives. After the drives have been  
detected, a screen similar to the one below will be displayed  
:
UP  
ENT  
ESC  
== Dup. Menu ==  
POWER  
1. Copy HDD  
DOWN  
Note: Before copying be sure that the capacity of the target HDD is equal to or  
larger than the source hard drive.  
6
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Using the HDD Copy Dock Duplicator  
Duplicator Mode  
Main Menu: Copy HDD  
The “Copy HDD” function performs an actual copy from the source HDD to  
the target HDD. The target HDD must be at least as large as the source. The  
HDD Copy Dock Duplicator will copy every block of capacity on the source  
HDD.  
1. Load the source HDD and the target HDD(s) into the HDD Copy Dock  
Duplicator. The system will auto-detect the hard drives. After the drives  
have been detected, a screen similar to the one below will be displayed:  
UP  
ENT  
ESC  
== Dup. Menu ==  
POWER  
1. Copy HDD  
DOWN  
Note: Before copying be sure that the capacity of the target HDD is equal to  
or larger than the source hard drive.  
2. Press ENT to start copying. The system will auto-detect the hard drives.  
3. During the copy process the HDD Copy Dock Duplicator will display  
progress information.  
UP  
ENT  
ESC  
Copy - 36MB/s  
0%  
00:01:48  
POWER  
235.7GB  
DOWN  
The amount of data remaining to be transferred (shown in gigabytes),  
and time will be displayed in increasing increments as the percentage of  
completion increases. The process information is refreshed every 15 to 20  
seconds.  
Note: The copying speed, capacity and duration may vary from one source  
hard drive to another.  
4. Once duplication is complete, a job status screen will be displayed:  
UP  
ENT  
ESC  
Final 38 MB/s  
100%  
00:32:57  
POWER  
0.0 GB  
DOWN  
7
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Using the HDD Copy Dock Duplicator  
Duplicator Mode  
Main Menu: Compare HDD  
The “Compare HDD” function performs a comparison of data from the source  
hard drive to the data on the target hard drive.  
1. With the source and target HDDs loaded use the arrow buttons to select  
“Compare HDD”. The following screen will be displayed:  
UP  
ENT  
ESC  
==Dup.Menu==  
2.Copy HDD
POWER  
DOWN  
2. Press ENT to continue.  
UP  
ENT  
ESC  
Are you sure?  
POWER  
Enter: Yes  
ESC: No  
DOWN  
3. Press ENT to begin the comparison. The system will auto-detect the hard  
drives.  
During the compare process, the HDD Copy Dock Duplicator will display  
progress information.  
UP  
ENT  
ESC  
Comp-23MB/s 5%  
POWER  
236.9.9GB  
00:51:12  
DOWN  
When the comparison is completed, a job status screen will be displayed:  
Compare  
OK:1  
Diff:0  
UP  
ENT  
ESC  
POWER  
Fail:0  
DOWN  
Note: If the Compare function detects a drive that is not the same as the  
Source drive, it will begin to beep and report each LBA that is different.  
Please turn the unit off in this case and Compare each target drive  
individually to determine which one is different.  
8
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Using the HDD Copy Dock Duplicator  
Duplicator Mode  
Main Menu: ReScan Bus  
The “ReScan Bus” function causes the HDD Copy Dock Duplicator to redetect  
connected hard drives. This can be used when you change drives without  
restarting the system.  
1. Use the arrow buttons to select “ReScan BUS”. The following screen will  
be displayed:  
UP  
ENT  
ESC  
3. ReScan BUS  
POWER  
DOWN  
2. Press ENT to select. The system will prompt you to confirm that you wish  
to proceed.  
UP  
ENT  
ESC  
You are going to Rescan  
POWER  
HDD’s  
DOWN  
3. Press ENT to begin the rescan.  
4. When the rescan is complete, the following screen will be displayed:  
UP  
ENT  
ESC  
3. ReScan BUS  
POWER  
DOWN  
9
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Using the HDD Copy Dock Duplicator  
Duplicator Mode  
Main Menu: Source Size  
The “Source Size” function is used to display the capacity of the source hard  
drive.  
1. With the source HDD loaded, use the arrow buttons to select “Source  
Size”. The following screen will be displayed:  
UP  
ENT  
ESC  
4. Source Size  
POWER  
DOWN  
2. Press ENT to display the capacity of the source hard drive.  
UP  
ENT  
ESC  
Source Capacity:  
POWER  
74.5 GB  
DOWN  
10  
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Using the HDD Copy Dock Duplicator  
Setup  
Setup Menu  
The “Setup” menu contains configuration options for the HDD Copy Dock  
Duplicator. It is suggested to use the factory defaults for optimum performance.  
1. Use the arrow buttons to select “Setup”. The following screen will be  
displayed:  
UP  
ENT  
ESC  
5. Setup  
POWER  
DOWN  
Note: After changing any of the configuration options, you must press ENT  
to accept the change.  
11  
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Using the HDD Copy Dock Duplicator  
Duplicator Mode  
Setup Menu: 5-1 Auto Compare (Not Supported)  
Duplicator Mode  
Setup Menu: 5-2 Button Sound  
This option allows you to enable or disable the beeping sound heard when you  
press a button.  
1. Use the arrow buttons select “Setup”. The following screen will be  
displayed:  
UP  
ENT  
ESC  
5. Setup  
POWER  
DOWN  
2. Press ENT and use the arrow buttons to scroll to “Button Sound”. The  
following screen will be displayed:  
UP  
ENT  
ESC  
5-2. Setup  
Button Sound  
POWER  
DOWN  
3. Press ENT to display the current configuration setting. The default is “On”.  
UP  
ENT  
ESC  
Button Sound  
POWER  
On  
DOWN  
4. Use the arrow buttons to toggle through the available options. Once you  
change a default, remember to press ENT to save it.  
Note: This setting will only apply for the current job. If desired, it will need to  
be set again for subsequent jobs.  
12  
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Using the HDD Copy Dock Duplicator  
Duplicator Mode  
Setup Menu: 5-3 Device Info  
This option displays information about any hard drives connected to the HDD  
Copy Dock Duplicator.  
1. Use the arrow buttons to scroll to “Setup”. The following screen will be  
displayed:  
UP  
ENT  
ESC  
5. Setup  
POWER  
DOWN  
2. Press ENT and use the arrow buttons to scroll to “Device Info”. The  
following screen will be displayed:  
UP  
ENT  
ESC  
5-3. Setup:  
POWER  
Device Info.  
DOWN  
3. Press ENT and use the arrow buttons to scroll to choose disk drive. The  
following screen will be displayed:  
UP  
ENT  
ESC  
Select Disk:  
POWER  
Disk #  
DOWN  
4. Press ENT to display information about the first device. Use the arrow  
buttons to show information about any additional hard drive that is  
connected. The following screens will be displayed:  
UP  
ENT  
ESC  
Model:  
POWER  
DOWN  
UP  
ENT  
ESC  
Serial No.:  
POWER  
POWER  
POWER  
DOWN  
UP  
ENT  
ESC  
Firmware Ver.:  
DOWN  
UP  
ENT  
ESC  
Total Capacity.:  
DOWN  
13  
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Using the HDD Copy Dock Duplicator  
PC Mode  
PC Mode Setup  
1. Use the arrow buttons to scroll to “PC Mode”. The following screen will  
be displayed:  
UP  
ENT  
ESC  
6. PC Mode  
POWER  
DOWN  
2. Press ENT and use the arrow buttons to scroll to “PC Mode”. The  
following screen will be displayed:  
UP  
ENT  
ESC  
You are going to PC Mode  
POWER  
DOWN  
3. Press ENT to select. The system will prompt you to confirm that you wish  
to proceed.  
UP  
ENT  
ESC  
Are you sure?  
POWER  
Enter: Yes  
ESC: No  
DOWN  
4. You are now in PC Mode.  
UP  
ENT  
ESC  
Aleratec PC Mode  
POWER  
DOWN  
14  
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Using the HDD Copy Dock Duplicator  
Advanced Setup  
Advanced Setup Menu  
The “Adv Setup” menu contains additional configuration options for the HDD  
Copy Dock Duplicator.  
1. Use the arrow buttons to scroll to “Advanced Setup”. The following  
screen will be displayed:  
UP  
ENT  
ESC  
7. Advanced Setup  
POWER  
DOWN  
Note: After changing any of the configuration options, you must press ENT  
to accept the change. Once all changes are complete, press ESC to exit the  
Adv Setup menu. The following screen will be displayed:  
UP  
ENT  
ESC  
Setting Done,  
Return to Menu.  
POWER  
DOWN  
2. When the configuration changes have been saved, the following screen  
will be shown.  
UP  
ENT  
ESC  
7. Adv Setup  
POWER  
DOWN  
15  
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Using the HDD Copy Dock Duplicator  
Advanced Setup  
Advanced Setup Menu: 7-1 Read Error Skip  
This function can be enabled to ignore any error that occurs during copying.  
By default, the HDD Copy Dock Duplicator will halt the copy operation when  
it encounters an unreadable area of the source hard disk and display an error.  
Enabling this option will ignore any bad sectors on the source hard drive by  
skipping over them.  
Warning: Setting this function to “On” may result in corrupt data on copied hard  
drives.  
1. Use the arrow buttons to scroll to “Advanced Setup”. The following  
screen will be displayed:  
UP  
ENT  
ESC  
7. Advanced Setup  
POWER  
DOWN  
2. Use the arrow buttons to scroll to “Read Error Skip”. The following screen  
will be displayed:  
UP  
ENT  
ESC  
7. Advanced Setup  
POWER  
7-1. Read Err Skip  
DOWN  
3. Press ENT to display the current configuration setting. The default setting  
is “Off”.  
UP  
ENT  
ESC  
Read Error Skip  
POWER  
Off  
DOWN  
Press the arrow buttons to toggle the option to “Disable” or “Enable”.  
After changing a setting, remember to press ENT to save it.  
Note: This setting will only apply for the current job. If desired, it will need to  
be set again for subsequent jobs.  
16  
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Using the HDD Copy Dock Duplicator  
Advanced Setup  
Advanced Setup Menu: 7-4 System Info  
This function displays information about the HDD Copy Dock Duplicator,  
including the current firmware version.  
1. Use the arrow buttons to select “Setup”. The following screen will be  
displayed:  
UP  
ENT  
ESC  
7. Setup  
POWER  
DOWN  
2. After selecting “Setup” use the arrow keys to toggle between the  
subfunctions. Press ENT to select. “System Info”. The following  
information will be displayed:  
UP  
ENT  
ESC  
7-4. Setup  
POWER  
System Info  
DOWN  
3. Press ENT to display system information.  
UP  
ENT  
ESC  
Firmware Version  
V1. 003 [ 1017 ]  
POWER  
DOWN  
17  
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Specifications  
Power Requirements  
Voltage: 100-240V  
Current: 50-60Hz  
Dimensions  
(depth x width x height)  
D: 201mm W: 210mm H: 120.3mm  
(7.9” x 8.3” x 4.7”)  
Weight  
1.02kg (2.2 Lbs.)  
Note: Specifications subject to change without notice.  
Troubleshooting  
If your HDD Copy Dock Duplicator is not performing as expected, refer to the  
symptoms below, and follow the suggested corrective action.  
Symptoms  
Corrective Actions  
LCD Display  
If the LCD display does not display any message and  
the backlight is not lit after powering on the HDD Copy  
Dock Duplicator, check that the power cable is properly  
connected and that the ON/OFF switch is turned on.  
Error Messages  
While the system is performing an operation and the  
operation is manually terminated, an error message will  
be shown in the LCD display. This may lead to an failed  
operation and could cause the HDD Copy Dock Duplicator  
to stop responding. If this happens, power the unit off, wait  
about ten (10) seconds, and then reapply power.  
Hard Disk  
If the HDD Copy Dock Duplicator does not detect one  
of the hard disk drives, verify that the drive is properly  
connected. Power off all HDD’s. Wait 10 seconds then  
power on.  
Keypad Buttons  
If pressing the keys on the front panel produces no  
response from the system, the HDD Copy Dock Duplicator  
may still be busy with the previous operation. If the system  
is idle, power the unit off, wait about ten (10) seconds, and  
then reapply power.  
Startup/Shutdown  
Do not power off the system while it is performing an  
operation. After a normal shutdown, wait about ten (10)  
seconds before reapplying power.  
18  
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Available Adapters  
Your Aleratec 1:3 HDD Copy Dock Duplicator is also compatible with mSATA  
SSD, Compact Flash and CFast drives using the following optional adapters  
available from Aleratec at extra cost:  
Aleratec 50mm mSATA SSD to SATA Adapter 2-Pack  
Part 350118  
Aleratec Compact Flash (CF) to SATA Adapter 2-Pack  
Part 350119  
Aleratec CFast to SATA Adapter 2-Pack  
Part 350120  
19  
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Technical Support  
After reading this User Guide, if you need additional assistance with this product,  
please contact Aleratec Technical Support. Our technical staff will be happy to assist  
you, but they may need your help to better assist you.  
Contacting support without all the necessary information can be both time  
consuming and frustrating. Therefore, please try to have the following information  
ready before calling:  
1. Part Number - the part number is located on the bottom of the HDD Copy Dock  
Duplicator.  
2. Serial Number - the serial number is located on the bottom of the HDD Copy  
Dock Duplicator.  
3. Troubles/symptoms - please provide enough information about the issue so our  
technical staff can accurately diagnose it.  
Technical Support Addresses and Phone Numbers  
X
X
By Telephone: 1-818-678-0484 – Skype: support.aleratec.com  
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time,  
Monday through Friday, excluding U.S. holidays.  
Please try to call from a phone near your Aleratec product.  
X
Access is available 24 hours a day, 365 days a year, via:  
The World Wide Web at: www.aleratec.com  
FAX at: 1-818-678-0483  
20  
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Service and Support  
Aleratec, Inc., Limited Warranty  
This Limited Warranty covers defects encountered in the course of normal  
use of this product and does not apply to damage from improper use, abuse,  
accidents, unauthorized service, or inadequate packaging when shipping the  
product to Aleratec, Inc.  
Aleratec, Inc. provides the following limited warranty for this product only if  
the product was originally purchased for use, not re-sale, from Aleratec, Inc.,  
an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, Inc.  
approved reseller for this product. This product is warranted to be free from  
defects in workmanship and material for a period of one year from the date of  
your original purchase.  
If the product fails during normal and proper use within the warranty period,  
Aleratec, Inc. will, at its option, repair or replace the product at no cost (except  
shipping and insurance). This limited warranty does not include service to  
repair damage from improper installation, accident, disaster, misuse, abuse, or  
modifications to the subsystem, or by any other causes unrelated to defective  
materials or workmanship.  
21  
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Service and Support  
Please Note:  
This Warranty is valid only within the United States and Puerto Rico, and applies  
only to products that are new and unopened on the date of purchase. For areas  
outside the United States and Puerto Rico, contact the authorized dealer from  
whom you purchased this product to determine which warranty, if any, applies.  
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND  
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY  
OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER WARRANTIES,  
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY  
IMPLIED WARRANTY OF MERCHANTABILITY OF ITEMS FOR A  
PARTICULAR PURPOSE.  
Your sole remedy shall be repair or replacement, with new or refurbished  
components, as provided in this Limited Warranty. Aleratec, Inc. shall not  
be liable for any direct, indirect, special incidental products or consequential  
damages, including, but not limited to, any loss of data or loss of profits or  
business, regardless of the form of action or theory of liability resulting from any  
defect in, or use of, this product (even if Aleratec, Inc. has been advised of the  
possibility of such damages).  
In any event, the liability of Aleratec, Inc. under this Limited Warranty, for  
damages to you or any third party, regardless of the form of action or theory of  
liability, shall not exceed the purchase price you paid for this product.  
Some states do not allow limitations of the disclaimer of implied warranties,  
the period an implied warranty lasts, or the exclusion or limitation of incidental  
or consequential damages, so the exclusions and limitations stipulated in this  
Limited Warranty may not apply to you. This Limited Warranty gives you specific  
legal rights, and you may have other rights which vary from state to state.  
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Service and Support  
To Obtain Warranty Service:  
You must ship your subsystem to the authorized dealer where your subsystem  
was purchased within the one year warranty period and no later than thirty  
days after discovery of claimed defect, whichever occurs first. In either case,  
you must provide proof of original purchase before any warranty service can  
be performed. Products and parts provided as a result of warranty service may  
be other than new but will be in good working order and become your property  
at the time of exchange. At the same time, the exchanged products or parts  
become the property of Aleratec, Inc.  
When shipping the subsystem for service, you agree to insure the Duplicator,  
to prepay shipping charges, and to use the original shipping container or  
equivalent. Any service outside the scope of this limited warranty shall be at  
Aleratec, Inc.’s or its Authorized Service Provider’s rates and terms then in  
effect.  
This warranty gives you specific legal rights; you may also have other rights  
which vary from state to state.  
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Technical Support FAX Back Form  
Aleratec, Inc.  
Technical Support Fax Back Form  
Please record the following information to help expedite any warranty claim:  
Model No.: _________________ Serial No.: _______________________________  
Date Purchased: ______________________________________________________  
Place of Purchase:_____________________________________________________  
Firmware Version:_________________ HDD Brand and Model: _______________  
To: Technical Support Group FAX: 1-818-678-0483  
FROM: ________________________ FAX: _______________________________  
E-MAIL ____________________________  
RE: ___________________________ TEL: _______________________________  
DATE: __________________ # OF PAGES: _______________________________  
I am experiencing the following issues with my HDD Copy Dock Duplicator:  
____________________________________________________________________  
____________________________________________________________________  
____________________________________________________________________  
____________________________________________________________________  
____________________________________________________________________  
By answering these questions, your problem will be solved more rapidly. Make copies  
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Notes:  
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Document Number: 350117_UG_ENG_Rev. A  
Specifications subject to change without notice.  
Copyright © 2012  
Aleratec, Inc.  
9851 Owensmouth Avenue  
Chatsworth, CA 91311 U.S.A.  
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