USB/Ethernet
Home DSL Modem
User Manual
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Actiontec Wireless-Ready Cable/DSL Router User Manual
B
C
Specifications
General
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Certifcations
Environmental
MAC Address
Windows 95, 98
Windows Me
Windows 2000
Windows NT 4.0
Macintosh
D Program and Port List
Glossary
Notices
Regulatory Compliance Notices
Modifications
Limited Warranty
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Introduction
1
Thank you for purchasing the Actiontec USB/Ethernet Home DSL Modem. This
Modem can act as a DSL modem for a single computer, or as a router to connect
multilple computers to a single broadband connection. This easy-to-use product is
perfect for the home office or small business. If you want to take your computing to
the next level, the Actiontec USB/Ethernet Home DSL Modem is one of the keys to
your success.
Package Contents
ꢀ Actiontec USB/Ethernet Home DSL Modem
ꢀ Power cord
ꢀ Yellow cable (Ethernet)
ꢀ
Purple cable (USB)
ꢀ Installation CD (Disk 1 [includes user manual])
ꢀ START HERE guide
ꢀ BLACK Quick Start guide
Minimum System Requirements
ꢀ Active DSL service
ꢀ Computer(s) with the following:
ꢁ a 10 Mbps or 10/100 Mbps Ethernet connection, or USB connection
ꢁ Microsoft Windows 98, 98 Second Edition (SE), Millennium Edition (Me),
2000, XP, or Apple Macintosh operating system
Note: USB LAN port is not supported with Microsoft Windows
95, NT 4.0, and Macintosh operating systems.
☞
ꢁ Internet Explorer 4.0+ (5.0+ recommended) or Netscape Navigator 4.0+
(4.7+ recommended)
ꢀ
TCP/IP network protocol installed
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Actiontec USB/Ethernet DSL Modem User Manual
Modem Features
The Modem has a series of LEDs (lights) and a variety of ports. It is recommended
that the user become familiar with these features before installing or setting up the
Modem.
Front Panel
There are 4 LEDs (light emitting diodes, or lights) on the front panel of the
Modem.
Power LED
The Power LED glows green when power is supplied to the Modem. When it
flashes, the Modem is going through its initialization process.
Ready LED
The Modem LED glows green when the Modem is connected to the Internet.
When it flashes, the Modem is synchronizing the connection.
Link LED
The Link LED glows solid green when the Modem is connected to a computer
via Ethernet or USB cable.
Activity LED
The Activity LED flashes when information is moving between the computer to
which the Modem is connected and the Internet.
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Chapter 1 Introduction
Rear Panel
The Modem has five ports on its rear panel.
Black Port (Power)
The Black port is used to connect the Modem’s Power cord.
Yellow (Ethernet) Port
The Yellow port is used to connect the Modem to a computer on the home net-
work with the Yellow (Ethernet) cable.
Purple (USB) Port
The Purple port is used to connect the Modem to a computer on the home network
with the Purple (USB) cable.
Phone Port
The Phone port is used to connect the Modem to a telephone.
Line Port
The Line port is used to connect the Modem to the DSL connection.
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Actiontec USB/Ethernet DSL Modem User Manual
Technical Support
Actiontec Electronics, Inc., prides itself on making durable, high-quality, high-
performance products. If you need assistance, the Actiontec Technical Support
Department is always available, 24 hours a day, seven days a week, to provide pro-
fessional support.
Actiontec Electronics, Inc.
760 N. Mary Avenue
Sunnyvale, CA 94085
Technical Support
Phone: 1.888.436.0657
Email: [email protected]
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Setting Up
The Modem
2
The instructions that follow parallel the steps contained in the Actiontec Installation
Buddy™, which provides a visual guide to setting up the Modem. It is recommended
the user run the Installation Buddy first, before attempting any other procedures.
To set up the Modem, connect it to a computer. After connecting this first com-
puter, other computers can be added to the network via USB, Ethernet, or wireless-
ly (see “Connecting Additional Computers on page 21).
Note: The Installation Buddy is not supported on computers
running Windows 95 and NT 4.0, Macintosh, or Linix operating
systems.
☞
Connecting a Computer to the Modem
Connecting a computer to the Modem for setup involves three basic steps: initial
setup, plugging in the Modem’s Power Cord, and connecting the Modem to the
computer.
Note: The following procedures are for U.S. installations only.
☞
Connecting Via Ethernet
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the computer.
The Installaton Buddy will start automatically. Wait until the following screen
appears, read the onscreen instructions, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
2. The next window appears. Read the instructions, select one of the options by
clicking in the appropriate box, then click Next. If the ISP did not provide this
information, contact the ISP and request the information.
3. The next window appears. Read the instructions, select First Computer by
clicking on the check box, then click Next.
4. In the next window, select Ethernet, then click Next.
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Chapter 2 Setting Up the Modem
5. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
6. The next window appears, showing the items needed to set up the Modem.
Click Next.
7. The next window appears. Get the Modem, take it out of its protective plastic
bag, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
8. When the next window appears, get the Black Bag, take out the Power Cord
and Black DSL Cable, then click Next.
9. In the next window, read the instructions regarding plugging in the smaller end of
the Power Cord into the Power Port on the back of the Modem, then click Next.
10. As shown in the next window, plug the larger end of the Power Cord into a
Power Outlet, confirm the Power Light on the front of the Modem is solid
green, then click Next.
Note: Depending on the country, the picture in the previous fig-
ure may or may not reflect the type of power cord supplied.
☞
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Chapter 2 Setting Up the Modem
11. The next window appears. Plug one end of the Black DSL Cable into the
Line Jack on the back of the Modem, then click Next.
12. When the next window appears, plug the other end of the Black DSL Cable
into the Phone Jack nearest to the computer, then click Next.
13. When the next window appears, confirm the Power and Ready Lights on the
Modem glow steadily green. This may take up to 30 seconds. Click Next.
Note: If the Power and Ready Lights on the Modem are not solid
green, confirm your DSL service provider has activated the DSL
line, and check all connections to the Modem.
☞
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Actiontec USB/Ethernet DSL Modem User Manual
14. The following window appears. Get the Ye l l ow (Ethernet) Cable from the
DSL Quick Start Kit, then click Next.
15. When the next window appears, plug one end of the Ye l l ow ( Ethernet)
Cable into the Ye l l ow Por t on the back of the Modem until it clicks, then
click Next.
16. Another window appears. Plug the other end of the Ye l l ow (Ethernet) Cable into
an Ethernet port on the back of the computer until it clicks, then click Next.
Note: An Ethernet port looks similar to a phone jack, but is
slightly larger.
☞
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Chapter 2 Setting Up the Modem
17. When the next window appears, confirm the Power, Ready, and Link Lights
on the Modem glow steadily green. Click Next.
Note: If the Power, Ready and Link Lights on the Modem are not
solid green, check all connections to the Modem. If all connec-
tions are plugged in properly, call your DSL service provider.
☞
The Modem is connected to a computer via Ethernet. Next, install the filters as
described in “Installing the Filters” on page 17.
Connecting Via USB
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the computer.
The Installaton Buddy will start automatically. Wait until the following screen
appears, read the onscreen instructions, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
2. The next window appears. Read the instructions, select First Computer by
clicking on the check box, then click Next.
3. In the next window, select USB, then click Next.
4. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
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Chapter 2 Setting Up the Modem
5. The next window appears, with information regarding the items needed to set
up the Modem. Click Next.
6. The next window appears. Get the Modem, take it out of its protective plastic
bag, then click Next.
7. When the next window appears, get the Black Bag, take out the Power Cord
and Black DSL Cable, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
8. In the next window, read the instructions, plug the smaller end of the Power Cord
into the Power Port on the back of the Modem, then click Next.
9. As shown in the next window, plug the larger end of the Power Cord into a
Power Outlet, confirm the Power Light on the front of the Modem is solid
green, then click Next.
Note: Depending on the country, the picture in the previous fig-
ure may or may not reflect the type of power cord supplied.
☞
10. The next window appears. Plug one end of the Black DSL Cable into the
Line Jack on the back of the Modem, then click Next.
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Chapter 2 Setting Up the Modem
11. When the next window appears, plug the other end of the Black DSL Cable
into the Phone Jack nearest to the computer, then click Next.
12. When the next window appears, confirm the Power and Ready Lights on the
Modem glow steadily green. This may take up to 30 seconds. Click Next.
Note: If the Power and Ready Lights on the Modem are not solid
green, confirm your DSL service provider has activated the DSL
line, and check all connections to the Modem.
☞
13. The following window appears. Get the Purple (USB) Cable from the DSL
Quick Start Kit, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
14. When the next window appears, plug the square end of the Purple (USB)
Cable into the Purple Port on the back of the Modem, then click Next.
15. Another window appears. Plug the rectangular end of the Purple (USB)
Cable into a USB port on the front or back of the computer, then click Next.
Note: A USB port is shaped like a thin rectangle about 1/4 inch
by 1/2 inch, and may be vertically or horizontally oriented.
☞
16. When the next window appears, confirm the Power, Ready, and Link Lights
on the Modem glow steadily green. Click Next.
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Chapter 2 Setting Up the Modem
Note: If the Power, Ready and Link Lights on the Modem are not
solid green, check all connections to the Modem. If all connec-
tions are plugged in properly, call your DSL service provider.
☞
The Modem is connected to a computer via USB. Next, install the phone filters as
described in “Installing the Phone Filters” on page 17.
Installing Filters
Filters allow the user to use the phone while online. All phones and other devices
(answering machines, fax machines, etc.) using the same line (i.e., using the same
phone number) as the DSL line must have a filter installed. To install a filter, follow
these instructions:
1. When the following window appears, get the Clear Bag from the DSL Quick
Start Kit and take out the Filters. Click Next to continue.
2. When the next window appears, unplug all phone cords from their respective
phone jacks, then click Next.
Caution: Do not unplug the black DSL cable from the phone
jack near your computer.
ꢀ
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Actiontec USB/Ethernet DSL Modem User Manual
3. Plug a filter in every phone jack using the same number as the DSL line, then
click Next.
Caution: Do not install a filter in the phone jack used by the
black DSL cable.
ꢀ
4. In the next window, read the instructions. Plug the loose end of the existing phone
cord into a filter, keeping the other end connected to the device (phone, fax
machine, answering machine, etc.). Click Next.
5. Answer the question (“Do you have a phone next to your computer?”) in the
following window by clicking Ye s or No, then click Next.
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Chapter 2 Setting Up the Modem
6. If you answered “No” in the previous window, go to “Setting up the DSL
Connection” on page XX. If you answered “Yes,” the following window
appears. Unplug the phone cord connected to the phone from its phone jack
in the wall, the click Next.
Caution: Do not unplug the black DSL cable from the phone
jack near your computer.
ꢀ
7. When the next window appears, plug the loose end of the phone cord into a
filter.
Caution: Do not connect a phone filter to the black DSL cable.
ꢀ
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Actiontec USB/Ethernet DSL Modem User Manual
8. The next window appears. Plug the phone filter into the Phone Jack on the
back of the Modem. Do no plug the phone filter into the phone jack on the
back of the computer. Your connections should look exactly as the configura-
tion in the picture, below. Click Next.
Setting Up the DSL Connection
After connection the Modem and installing phone filters, the DSL connection
must be configured. When the following window appears, read the instructions
and select the type of setup.
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Chapter 2 Setting Up the Modem
Basic Setup
1. If “Basic Setup” was chosen, the following window appears. Enter the appro-
priate user name and password in the text boxes. If no user name and pass-
word are needed, click on the check box next to “My ISP does not require this
information.” Click Next.
2. The next window appears, and then a prompt requesting the user to restart
the computer will appear. Select Ye s .
3. When the computer has rebooted, the Modem is properly set up.
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Actiontec USB/Ethernet DSL Modem User Manual
Advanced Setup
1. If “Advanced Setup” was chosen, enter the VPI and VCI settings in their
appropriate boxes (if provided by the DSL service provider). If not provided
with these settings, click the “Use the default VPI/VCI Settings” check box,
then click Next.
2. The next windodow appears. Select the type of IP address used by the DSL
service provider. Click Next.
3. The next window appears, and then a prompt requesting the user to restart
the computer will appear. Select Ye s .
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Chapter 2 Setting Up the Modem
4. When the computer has rebooted, the Modem is properly set up.
Connecting Additional Computers
Connecting Via Ethernet
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the computer.
The Installaton Buddy will start automatically. Wait until the following screen
appears, read the onscreen instructions, then click Next.
2. The next window appears. Read the instructions, select Addtional Computer
by clicking on the check box, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
3. In the next window, select Ethernet, then click Next.
4. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
5. The following window appears. Get the Ye l l ow (Ethernet) Cable from the
DSL Quick Start Kit, then click Next.
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Chapter 2 Setting Up the Modem
6. When the next window appears, plug one end of the Ye l l ow (Ethernet) Cable
into the Ye l l ow Por t on the back of the Modem, then click Next.
7. Another window appears. Plug the other end of the Ye l l ow (Ethernet) Cable
into an Ethernet port on the back of the computer, then click Next.
Note: An Ethernet port looks similar to a phone port, but is
slightly bigger.
☞
The Modem is connected to a computer via Ethernet.
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Actiontec USB/Ethernet DSL Modem User Manual
Connecting Via USB
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the comput-
er. The Installaton Buddy will start automatically. Wait until the following
screen appears, read the onscreen instructions, then click Next.
2. The next window appears. Read the instructions, select Additional Computer
by clicking on the check box, then click Next.
3. In the next window, select USB, then click Next.
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Chapter 2 Setting Up the Modem
4. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
5. The following window appears. Get the Purple (USB) Cable from the DSL
Quick Start Kit, then click Next.
6. When the next window appears, plug square end of the Purple (USB) Cable
into the Purple Port on the back of the Modem, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
7. Another window appears. Plug the rectangular end of the Purple (USB)
Cable into a USB port on the front or back of the computer, then click Next.
Note: A USB port is shaped like a thin rectangle about 1/4 inch
by 1/2 inch, and may be vertically or horizontally oriented.
☞
The Modem is connected to a computer via USB.
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Using Advanced
Settings
3
This chapter contains information regarding the advanced settings of the Modem,
including WAN IP address options, port forwarding, and DMZ hosting.
Accessing Advanced Settings
To access the advanced settings of the Modem:
1. Open your Web browser. In the address bar type
then press <Enter> on your keyboard.
2. The “Main Menu” screen appears. Select Setup/Configuration.
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Actiontec USB/Ethernet DSL Modem User Manual
3. The “Setup/Configuration” screen appears. Select Advanced Setup from the
menu on the left.
3. The following window appears. Click Begin Advanced Setup.
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Chapter 3 Using Advanced Settings
3. The “Configuring the Advanced Settings” screen appears. Choose the setting
to be changed from the menu on the left, or click Next to go to the “WAN IP
Address” screen.
WAN IP Address
Selecting WAN IP Address in the “Configuring the Advanced Settings” screen
generates the “WAN IP Address” screen. WAN IP Address allows manual set up of
the broadband connection of the Modem. There are five options: Configured as a
Modem, Configured as a Router - obtain an IP Address through PPPoE,
Configured as a Router - obtain an IP Address through PPPoA, Configured as a
Router - obtain an IP Address through DHCP Obtain an IP Address Through
DHCP, and Specify a Static IP Address.
Note: Some DSL providers use PPPoE to establish communica-
tion with an end user, while others use static IP. Cable modem
providers and other types of broadband Internet connections
(such as fixed point wireless) may use either DHCP or Static IP
address. If unsure about which connection is present, check
with the ISP before continuing.
☞
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Actiontec USB/Ethernet DSL Modem User Manual
After selecting a connection type, click Next to continue configuring the connec-
tion.
Configured as a Modem
Select this option to use the Modem as a modem, connected to a single computer.
Configured as a Router - Obtain an IP Address through PPPoE or PPPoA
Select one of these options to allow the Modem to use the Point-to-Point over
Ethernet (PPPoE) or Point-to-Point over ATM (PPPoA) protocol.
If a User Name and Password was entered during the Installation Buddy, it
should be displayed in the “Broadband Connection via PPPoE/PPPoA” screen. If
not, enter the information now. If the information is unavailable, contact the ISP.
Configured as a Router - Obtain an IP through DHCP
Select this option (used for cable modem configurations without a Static IP
assigned by an ISP) to allow the Modem to query the ISP and receive IP address and
routing information. Some ISPs need to authenticate their end users with a Host
Name and/or Domain Name. If this is the case, check with the ISP for a host name
and domain name and enter them in the “Broadband Connection via DHCP”
screen. If the ISP does not require these settings, leave the text boxes blank.
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Chapter 3 Using Advanced Settings
Note: Host and domain name information may also be accessed
from the computer originally connected to the cable modem.
☞
Configured as a Router - Specify a Static IP Address
Select this option if assigned a static (specific) IP Address by the ISP. Enter the IP
Address, along with the Subnet Mask and Default Gateway Address (also pro-
vided by the ISP), in the “Broadband Connection via Static IP Address” screen.
Unnumbered Mode
To allow your home network to be available to outside users using a specific IP
address only, click Ye s under “Unnumbered mode.” Unnumbered mode can only
be used in conjunction with PPP connections (PPPoE or PPPoA).
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Actiontec USB/Ethernet DSL Modem User Manual
LAN IP Address
Selecting LAN IP Address in the “Configuring the Advanced Settings” screen
generates the “LAN IP Address” screen. The value in the LAN IP Address text box
is the IP address of the Modem as seen on the network.
The LAN IP address of the Modem can be modified, but Actiontec recommends
keeping the default factory setting (192.168.0.1).
Note: If the Modem’s LAN IP Address is modified, verify the
DHCP Server range is within the same subnet. For more infor-
mation, see “DHCP Server Configuration.”
☞
DHCP Server
Selecting DHCP Server in the “Configuring the Advanced Settings” screen gener-
ates the “DHCP Server” screen. The Modem has a built-in DHCP (Dynamic Host
Configuration Protocol) server that automatically assigns a different IP address to
each computer on your network, eliminating IP address conflicts.
The factory default setting is On. To disable the DHCP Server, select Off.
Actiontec strongly recommends leaving the DHCP Server option On. If the DHCP
Server option is Off, ensure the IP addresses of the networked computers are on
the same subnet as the IP address of the Modem. For more information, see
“DHCP Server Configuration” below.
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Chapter 3 Using Advanced Settings
DHCP Server Configuration
Clicking Next in the “DHCP Server” screen generates the “DHCP Server
Configuration” screen. Change IP address range and DNS server information here.
Beginning IP Address - the IP address at which the DHCP server
starts assigning IP addresses. Actiontec recommends keeping the
factory default setting (192.168.0.2).
Ending IP Address - the IP Address at which the DHCP Server stops
assigning IP addresses. Actiontec recommends keeping the facto-
ry default settings (192.168.0.254).
The beginning and ending IP addresses define the IP address range of the
Modem. If the default values are left intact, the Modem supplies a unique IP
address between 192.168.0.2 and 192.168.0.254 to each computer on its network.
Note that the first three groups of numbers of the addresses are identical; this
means they are on the same subnet. The IP address of the Modem must be on
the same subnet as the IP address range it generates. For instance, if the
Modem’s IP address is changed to 111.33.222.1, set the beginning IP address to
111.33.222.2, and the ending IP address to 111.33.222.254.
DNS Server 1 - the primary DNS server provided by the ISP. If the ISP
provided DNS server information, enter it here. If not, leave the
text box intact.
DNS Server 2 - the secondary DNS provided by the ISP. If the ISP pro-
vided secondary DNS server information, enter it here. If not,
leave the text box intact.
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Actiontec USB/Ethernet DSL Modem User Manual
Services Blocking
Selecting Services Blocking in the “Configuring the Advanced Settings” screen
generates the “Services Blocking” screen.
To modify Internet privileges (Web, FTP, Newsgroups, etc.) for the computers on
the network:
1. Enter the computer’s IP address in the Enter IP Address: text box.
2. At the bottom of the screen, select the Internet service(s) to be blocked.
3. Click Add to enter the computer’s IP address in the “Blocked IP Address List”
text box.
4. To remove blocked services, select the computer’s IP address in the “Blocked
IP Address List” text box and click Remove.
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Chapter 3 Using Advanced Settings
Website Blocking
Selecting Website Blocking in the “Configuring the Advanced Settings” screen
generates the “Website Blocking” screen. This feature enables the Modem to block
Web sites to all computers on the network. To block a Web site, enter the address
of the Web site in the “Website” text box and click Add. The blocked Web site
address will be displayed in the “Blocked Website List” text box, and will not be
available to computers on the network. To remove a blocked Web site, click on it in
the “Blocked Website List,” then click Remove.
VPN Pass Through
Selecting VPN Pass Through in the “Configuring the Advanced Settings” screen
generates the “VPN Pass Through” screen. To set up Virtual Private Networking
(VPN) using IPSec/L2TP (which allows multiple, client-initiated VPN pass-through
sessions), select On. Note that VPN via PPTP pass through is always active.
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Actiontec USB/Ethernet DSL Modem User Manual
Remote Management
Selecting Remote Management in the “Configuring the Advanced Settings” screen
generates the “Remote Management” screen. Remote Management allows access to
the Modem through the Internet via another computer. Actiontec recommends
leaving the Remote Management Off (the factory default setting).
To access the Modem from the Internet, activate Remote Management by selecting
On and writing down the WAN IP address of the Modem (see “WAN IP Address”).
On a computer outside of the network, open a Web browser and enter the Modem’s
WAN IP address in the address text box. The Modem’s Main Menu (or a password
prompt, if a password has been set) appears in the browser window.
Port Forwarding
Selecting Port Forwarding in the “Configuring the Advanced Settings” screen gen-
erates the “Port Forwarding” screen. Port forwarding allows certain programs to
bypass the Modem’s built-in firewall to access parts of the network (for hosting a
Web or ftp server, for example). To use port forwarding:
1. Enter the IP port range in the “IP Port Range” text boxes. (If more than 10
ports are needed, Actiontec recommends using DMZ Hosting. See “DMZ
Hosting.”)
2. Select the protocol type from the “Protocol” list box.
3. Enter the IP address of the computer on the network to be used as a host,
then click Add. The forwarded ports appear in the “List of Forwarded Ports”
text box.
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Chapter 3 Using Advanced Settings
To remove forwarded ports, highlight them then click Remove.
DMZ Hosting
Selecting DMZ Hosting in the “Configuring the Advanced Settings” screen gener-
ates the “DMZ Hosting” screen. To use DMZ hosting, enter the IP address of the
computer on the network to be used as a DMZ host in the “DMZ Host IP Address”
text box, then click On.
DMZ hosting is used to support online gaming and Internet conferencing services.
These programs usually require multiple open ports, making the network accessi-
ble from the Internet. DMZ hosting symbolically places the DMZ host computer
outside of the Modem’s network. Access to network resources is unavailable while
DMZ hosting is active. Actiontec recommends activating DMZ hosting only as long
as necessary.
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MAC Address Cloning
Selecting MAC Address Cloning in the “Configuring the Advanced Settings”
screen generates the “MAC Address Cloning” screen. A MAC (media access control)
address is an identifier unique to every networkable device. Some ISPs require a
MAC address to validate a computer’s permission to be on their network. If the ISP
requires this information, obtain the MAC address of the computer originally con-
figured for the ISP (see Appendix C for instructions to determine the computer’s
MAC address). Enter the MAC address in the “User Select WAN MAC Address” text
boxes in the “MAC Address Cloning” screen.
NAT (Network Address Translation)
Selecting NAT in the “Configuring the Advanced Settings” screen generates the
“NAT” screen. Disabling NAT allows the computers connected to the
Modem/Router to be accessed by outside parties. Do not turn NAT off unless
instructed to do so by the ISP.
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Chapter 3 Using Advanced Settings
Static Routing
Selecting Static Routing in the “Configuring the Advanced Settings” screen gener-
ates the “Static Routing” screen. Enter the addresses in their respective text boxes,
then click Add. The address will appear in the “Static Routing Table.” To remove an
address, highlight it by clicking on it in the Static Routing Table, then click
Remove.
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Status
After configuring the Modem, settings can be viewed by selecting Status in the
Main Menu. The “Current Status” screen appears, displaying many of the Modem’s
settings. No settings (other than connecting or disconnecting from the Internet)
can be changed from the Current Status screen.
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Using Utilities
4
To access the Modems’ Web-based Utilities, select Utilities from the “Main Menu”
screen. The “Utilities” screen appears.
From this screen, the Web activity log can be viewed, the DSL settings changed, the
Modem’s factory default settings restored, and the Modem’s firmware upgraded.
Web Activity Log
The Web Activity Log provides information about the Web sites each computer on
the Modem’s network has visited. To access the Web Activity Log, select Web
Activity Log from the “Utilities” screen.
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DSL Settings
To access DSL Settings, select DSL Settings from the “Utilities” screen. The
Modem’s VPI, VCI, and Mode settings can be changed from this screen. Actiontec
recommends not changing these values without consulting the ISP.
Restore Default Settings
To restore the Modem to its factory default settings, select Restore Default Settings
from the “Utilities” screen. When the “Restore Default Settings” screen appears, click
Restore Default Settings. Any changes made to the Modem’s settings in the
Custom Setup screens will be lost and the factory default settings will be restored.
During this process, the Modem’s power LED flashes and the Modem is disabled.
Warning: Do not unplug the power cord from the Modem dur-
ꢀ
ing the Restore Default Settings process. Doing so may result in
permanent damage to the Modem.
When the Power LED stops flashing and glows steadily green, the Modem is fully
operational.
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Chapter 4 Using Utilities
Upgrade Firmware
Selecting Upgrade Firmware in the “Utilities” screen generates the “Upgrade
Firmware” screen. Actiontec periodically posts firmware upgrades to enhance the
Modem’s capabilities.
To upgrade the Modem’s firmware:
1. Click the link in the “Upgrade Firmware” window and download the upgrade
files to the hard drive of the computer.
2. Double-click on the upgrade file (upgrade.exe).
3. Click Start. The upgrade process begins.
Warning: Do not unplug the power cord from the Modem dur-
ꢀ
ing the Upgrade Firmware process. Doing so may result in per-
manent damage to the Modem.
4. After the upgrade is complete, unplug the power cord from the Modem, then
plug it back in again.
5. When the Power LED stops flashing and glows steadily green, the Modem is
fully operational.
6. Reconfigure the Modem settings.
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Troubleshooting
and FAQs
5
This chapter contains a list of solutions to overcome problems the user may
encounter, as well as answers to some of the more frequently asked questions
about the Modem.
Troubleshooting
LAN Connection Failure
ꢀ Ensure the Modem is properly installed, the LAN connections are correct,
and the power is on.
ꢀ If an Ethernet cable is being used to connect the Modem, ensure that it is a
straight-through type cable, not a crossover cable.
ꢀ
Ensure the LAN LED is on. If not, check the LAN connections.
ꢀ
Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
Cannot Connect to the Internet
ꢀ Ensure both ends of the power cord and yellow or purple cables are proper-
ly connected and the status LEDs on the front panel are working properly.
ꢀ If running Windows 98, check the computer’s TCP/IP settings. Select Start, Run,
then enter
winipcfg
in the “Open” text box. Press Enter on the keyboard. The computer should have
an IP address in the default range (192.168.0.2 through 198.168.0.254).
ꢀ Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
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ꢀ Verify the Modem’s settings are the same as the computer by clicking Status in
the “Main Menu” screen.
Time out error occurs when entering a URL or IP Address
ꢀ Verify the computers are working properly.
ꢀ
Ensure the IP settings are correct.
ꢀ Ensure the Modem is on and connected properly.
ꢀ
Verify the Modem LED is lit. If not, check all connections
ꢀ Verify the Modem’s settings are the same as the computer by clicking Status in
the “Main Menu” screen.
ꢀ Check the cable/DSL modem by attempting to connect to the Internet.
Frequently Asked Questions
How can I connect more than one computer to the Router using only
Ethernet?
If you want to connect more than one computer to the Modem via Ethernet,
you must purchase and install an Ethernet hub or switch, which adds additional
Ethernet ports to your network. Connect the “Uplink” port on the hub/switch to
the LAN port on the back of the Modem with a standard, straight-through
Ethernet cable, then connect the computers to the switch/hub. If the computers
are set up for DHCP (see question 1, above), reboot the computers. No further
setup is necessary.
How do I know what kind of high speed Internet access I have?
Refer to the documentation received from your ISP. If the Modem connects via
phone cord (RJ-11), you probably have a DSL connection.
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Chapter 5 Troubleshooting and FAQs
What do each of the lights on my Modem mean?
Power – when lit, indicates that power is being supplied to the Modem.
Modem – when lit, indicates a cable or DSL modem is connected to the
Modem.
Activity – when flashing, indicates Internet activity over the Modem. May also
flash when not connected to Internet (indicates communication between
modem and Modem).
Link – when lit, indicates a computer is connected to the Modem via Ethernet.
What kind of firewall is included with this Modem?
When the Modem is being used as router, it is equipped with NAT (Network
Address Translation), which uses IP address masquerading) protection.
Can I monitor the Web sites my children are accessing? If so, how do I do
this?
Yes, you can monitor the Web sites visited by a user on a computer on the net-
work. To do this, log on to the Modem’s Web management page (default URL:
192.168.0.1) through your Web browser. From the “Main Menu” screen, select
“Utilities,” and then click on “Web Activity Log.”
How long can I leave the Modem running?
The Modem can run non-stop, 24 hours a day, seven days a week.
What is the maximum number of IP addresses the Modem can support?
The Modem can support up to 253 different IP addresses.
Does the Modem support IPX or AppleTalk?
No. IPX (a NewWare network communication protocol) and AppleTalk (a
Macintosh-based communication protocol) are both used primarily in LAN-to-
LAN networks, and do not support WAN-to-LAN connections.
Is the Modem cross-platform compatible?
Any platform or operating system that supports Ethernet and TCP/IP is com-
patible with the Modem.
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How do I upgrade the Modem’s firmware?
After bringing up the Utilities section of the Web Management Tool and select-
ing “Upgrade Firmware,” click “Upgrade Here.” (See Chapter 4 “Using Utilities,”
for more information.) Another Web page appears, which contains the latest
firmware available for the Modem, as well as firmware upgrades for other
Actiontec products. Make sure you download firmware for the Modem.
How do I change my IP address from Static to Dynamic, and why do I need
to do this?
You should change the Ethernet connection IP address from Static to DHCP
(Dynamic Host Connection Protocol) to take advantage of the Modem’s ability
to provide all the computers on your network a different IP address every time
you connect to the Internet. Doing this allows you to effectively share your
Internet connection without having to purchase a separate IP address for each
computer.
To change your Ethernet connection from Static to DHCP, choose the operating
system used on your computer, and follow the directions.
Windows 98 and 98 SE
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Chapter 5 Troubleshooting and FAQs
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network.
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5. The “Network” window appears. In the "The following network components
are installed" list box, locate and double-click TCP/IP.
6. The “TCP/IP Properties” window appears. Select IP Address.
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Chapter 5 Troubleshooting and FAQs
7. In the IP Address tab, activate “Obtain an IP address automatically” by clicking
on the circle. When active, a black dot will appear in the circle. If the circle
already contains a black dot, leave it alone.
8. Click OK. The TCP/IP Properties window disappears.
9. In the Network window, click OK. The Network window disappears.
10. The “System Settings Change” window appears, asking whether the computer
should be restarted. Click Ye s .
The computer restarts. It is now set up for DHCP.
Windows Me
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network.
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Chapter 5 Troubleshooting and FAQs
5. The “Network” window appears. In the “The following network components
are installed” list box, locate and double-click TCP/IP.
6. The “TCP/IP Properties” window appears. Click IP Address.
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Actiontec USB/Ethernet DSL Modem User Manual
7. In the IP Address tab, activate “Obtain an IP address automatically” by click-
ing on the circle. When active, a black dot will appear in the circle. If the circle
already contains a black dot, leave it alone.
8. Click OK. The TCP/IP Properties window disappears.
9. If there is a check in the box next to “Detect connection to network media,”
click on it to uncheck the box.
10. In the Network window, click OK. The Network window disappears.
11. The “System Settings Change” window appears, asking whether the computer
should be restarted. Click Ye s .
The computer restarts. It is now set up for DHCP.
Windows 2000
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Chapter 5 Troubleshooting and FAQs
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network and Dial-
up Connections.
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Actiontec USB/Ethernet DSL Modem User Manual
5. In the “Network and Dial-up Connections” window, double-click Local Area
Connection. A number may be displayed after the Local Area Connection. If
there is more than one Local Area Connection listed, locate the one that cor-
responds to the network card installed in the computer by finding the name
of the network card in the Device Name column.
6. The “Local Area Connection Status” window appears. Select General, then
click Properties.
7. The “Local Area Connection Properties” window appears. Click General.
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Chapter 5 Troubleshooting and FAQs
8. In the “Components checked are used by this connection” list box, double-
click Internet Protocol (TCP/IP).
9. The “Internet Protocol (TCP/IP) Properties” window appears.
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Actiontec USB/Ethernet DSL Modem User Manual
10. In the General tab, activate “Obtain an IP address automatically” by clicking
on the circle. When active, a black dot will appear in the circle. If the circle
already contains a black dot, leave it alone.
12. Click OK. The “Internet Protocol (TCP/IP) Properties” window disappears.
13. In the “Local Area Connection Properties” window, click OK. The Local Area
Connection Properties window disappears.
14. Click Close in the Local Area Connection Status window. The window disap-
pears.
15. Close the Network and Dial-up Connections window by clicking on the “x”
button at the upper right corner of the window.
The computer is now set up for DHCP.
Windows XP
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network
Connections.
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5. In the “Network Connections” window, double-click Local Area Connection.
A number may be displayed after the Local Area Connection. If there is more
than one Local Area Connection listed, locate the one that corresponds to the
network card installed in your computer by finding the name of the network
card in the Device Name column.
6. The “Local Area Connection Status” window appears. Select General, then
click Properties.
7. The “Local Area Connection Properties” window appears. Select General.
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Chapter 5 Troubleshooting and FAQs
8. In the “Components checked are used by this connection” list box, double-
click Internet Protocol (TCP/IP).
9. The “Internet Protocol (TCP/IP) Properties” window appears.
10. In the General tab, activate “Obtain an IP address automatically” by clicking
on the circle. When active, a black dot will appear in the circle. If the circle
already contains a black dot, leave it alone.
11. Click OK. The Internet Protocol (TCP/IP) Properties window disappears.
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12. In the Local Area Connection Properties window, click OK. The Local Area
Connection Properties window disappears.
13. Click Close in the Local Area Connection Status window. The window
disappears.
14. Close the Network and Dial-up Connections window by clicking on the “x”
button at the upper right corner of the window.
The computer is now set up for DHCP.
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Setting Up Static
IP Address
A
To communicate with the Modem from a computer on the network (to use the
Web Configuration Utility, for example), the user may have to switch the IP
address settings from DHCP-enabled to static IP, so that the computer and the
Modem are on the same subnet.
To set up static IP on a computer, select the operating system and follow the
instructions.
Note: The following procedures are based on the Modem’s fac-
tory default IP address. If the Modem’s IP address has been
changed, enter the new IP address when instructed to enter an
IP address.
☞
Windows 98 and 98 SE
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network.
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Appendix A Setting Up Static IP Address
5. The “Network” window appears. In the "The following network components
are installed" list box, locate and double-click TCP/IP.
6. The “TCP/IP Properties” window appears. Select IP Address.
7. In the IP Address tab, make sure the the circle next to “Specify an IP Address”
is selected. When active, a black dot appears in the circle. If the circle already
contains a black dot, leave it alone.
8. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Do not include the periods; they are automatically entered.
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9. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
10. Click OK. The TCP/IP Properties window disappears.
11. In the Network window, click OK. The Network window disappears.
12. The “System Settings Change” window appears, asking whether the computer
should be restarted. Click Ye s .
The computer restarts. It is now set up with a static IP address, allowing the user to
access the Modem’s Advanced Setup utility.
Windows Me
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Appendix A Setting Up Static IP Address
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network.
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Actiontec USB/Ethernet DSL Modem User Manual
5. The “Network” window appears. In the “The following network components
are installed” list box, locate and double-click TCP/IP.
6. The “TCP/IP Properties” window appears. Click IP Address.
7. In the IP Address tab, make sure the the circle next to “Specify an IP Address”
is selected. When active, a black dot appears in the circle. If the circle already
contains a black dot, leave it alone.
8. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Do not include the periods; they are automatically entered.
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Appendix A Setting Up Static IP Address
9. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
10. Click OK. The TCP/IP Properties window disappears.
11. If there is a check in the box next to “Detect connection to network media,”
click on it to uncheck the box.
12. In the Network window, click OK. The Network window disappears.
13. The “System Settings Change” window appears, asking whether the computer
should be restarted. Click Ye s .
The computer restarts. It is now set up with a static IP address, allowing the user to
access the Modem’s Advanced Setup utility.
Windows 2000
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network and Dial-
up Connections.
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Appendix A Setting Up Static IP Address
5. In the “Network and Dial-up Connections” window, double-click Local Area
Connection. A number may be displayed after the Local Area Connection. If
there is more than one Local Area Connection listed, locate the one that corre-
sponds to the network card installed in the computer by finding the name of
the network card in the Device Name column.
6. The “Local Area Connection Status” window appears. Select General, then
click Properties.
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Actiontec USB/Ethernet DSL Modem User Manual
7. The “Local Area Connection Properties” window appears. Click General.
8. In the “Components checked are used by this connection” list box, double-
click Internet Protocol (TCP/IP).
9. The “Internet Protocol (TCP/IP) Properties” window appears.
10. In the General tab, make sure the the circle next to “Obtain an IP Address
automatically” is selected. When active, a black dot appears in the circle. If the
circle already contains a black dot, leave it alone.
11. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Do not include the periods; they are automatically entered.
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Appendix A Setting Up Static IP Address
12. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
13. Click OK. The “Internet Protocol (TCP/IP) Properties” window disappears.
14 In the “Local Area Connection Properties” window, click OK. The Local Area
Connection Properties window disappears.
15. Click Close in the Local Area Connection Status window. The window disap-
pears.
16. Close the Network and Dial-up Connections window by clicking on the “x”
button at the upper right corner of the window.
The computer is now set up with a static IP address, allowing the user to access the
Modem’s Advanced Setup utility.
Windows XP
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Actiontec USB/Ethernet DSL Modem User Manual
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network
Connections.
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Appendix A Setting Up Static IP Address
5. In the “Network Connections” window, double-click Local Area Connection.
A number may be displayed after the Local Area Connection. If there is more
than one Local Area Connection listed, locate the one that corresponds to the
network card installed in your computer by finding the name of the network
card in the Device Name column.
6. The “Local Area Connection Status” window appears. Select General, then
click Properties.
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Actiontec USB/Ethernet DSL Modem User Manual
7. The “Local Area Connection Properties” window appears. Select General.
8. In the “Components checked are used by this connection” list box, double-
click Internet Protocol (TCP/IP).
9. The “Internet Protocol (TCP/IP) Properties” window appears.
10. In the General tab, make sure the the circle next to “Obtain an IP Address
automatically” is selected. When active, a black dot appears in the circle. If the
circle already contains a black dot, leave it alone.
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Appendix A Setting Up Static IP Address
11. Enter the following numbers in the “IP Address” text box:
198.162.0.2
Do not include the periods; they are automatically entered.
12. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
13. Click OK. The Internet Protocol (TCP/IP) Properties window disappears.
14 In the Local Area Connection Properties window, click OK. The Local Area
Connection Properties window disappears.
15. Click Close in the Local Area Connection Status window. The window
disappears.
16. Close the Network and Dial-up Connections window by clicking on the “x”
button at the upper right corner of the window.
The computer is now set up with a static IP address, allowing the user to access the
Modem’s Advanced Setup utility.
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Specifications
B
General
Model Number
GEU004AD9-01 (USB/Ethernet DSL Modem)
Standards
IEEE 802.3 (10BaseT)
IEEE 802.3u (100BaseTX)
G.dmt
G.lite
RFC 1483, 2364, 2516
Protocol
CSMA/CD t1.413
WAN
Full-rate DSL modem
LAN
10Mbps Ethernet port
USB port
Upload port
Cabling Type
10BaseT: UTP/STP Category 3 or 5
USB
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Certifcations
FCC Class B
FCC Class C (parts 15, 68)
UL
Environmental
Power Input
External, 12V DC, 1.2 A
Operating Temperature
0º C to 40º C (32ºF to 104ºF)
Storage Temperature
-20ºC to 70ºC (-4ºF to 158ºF)
Operating Humidity
10% to 85% non-condensing
Storage Humidity
5% to 90% non-condensing
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MAC Address
C
This appendix explains how to determine the MAC address of an Ethernet adapter
installed on a computer. Select the operating system and follow the instructions.
Windows 95, 98
1. Click Start, then Run.
2. The “Run” window appears. In the “Open” text box, enter:
ipconfig/all
3. Click OK. The “IP Configuration” window appears.
4. Note the “Adapter Address,” which is the MAC address of the installed
Ethernet adapter.
Windows Me
1. Click Start, then Run.
2. The “Run” window appears. In the “Open” text box, enter:
winipcfg
3. Click OK. The “IP Configuration” window appears.
4. Note the “Adapter Address,” which is the MAC address of the installed
Ethernet adapter.
Windows 2000
1. Click Start, Programs, Accessories, Command Prompt.
2. When the “Command Prompt” window appears, enter:
ipconfig/all
then press Enter on the keyboard.
3
A list of information about the Ethernet adapter appears.
4. Note the “Physical Address,” which is the MAC address of the installed
Ethernet adapter.
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Windows NT 4.0
1. Click Start, Programs, Command Prompt.
2. When the “Command Prompt” window appears, enter:
ipconfig/all
then press Enter on the keyboard.
3
A list of information about the Ethernet adapter appears.
4. Note the “Physical Address,” which is the MAC address of the installed
Ethernet adapter.
Macintosh
1. Select Apple, Control Panels, TCP/IP.
2. In the “TCP/IP” window, click Info.
3. The “TCP/IP Info” window appears. In the “Addresses” section, note the
“Hardware address,” which is the MAC address of the installed Ethernet
adapter.
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Program and
Port List
D
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Glossary
Access Point
A device that allows wireless clients to connect to one another. An access point
can also act as a bridge between wireless clients and a “wired” network, such as
an Ethernet network. Wireless clients can be moved anywhere within the cover-
age area of the access point and remain connected to the network. If connected
to an Ethernet network, the access point monitors Ethernet traffic and forwards
appropriate Ethernet messages to the wireless network, while also monitoring
wireless traffic and forwarding wireless client messages to the Ethernet network.
Client
A desktop or mobile computer connected to a network.
DHCP (Dynamic Host Configuration Protocol)
A protocol designed to automatically assign an IP address to every computer on
your network.
DNS (Domain Name System) Server Address
Allows Internet host computers to have a domain name and one or more IP
addresses. A DNS server keeps a database of host computers and their respective
domain names and IP addresses so that when a user enters a domain name into
a Web browser, the user is sent to the proper IP address. The DNS server address
used by computers on the home network corresponds to the location of the DNS
server the ISP has assigned.
DSL (Digital Subscriber Line) Modem
A modem that uses existing phone lines to transmit data at high speeds.
Encryption
A method to allow wireless data transmissions a level of security.
ESSID (Extended Service Set Identifier)
A unique identifier for a wireless network. Also known as “SSID.”
Ethernet Network
A standard wired networking configuration using cables and hubs.
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Firewall
A method preventing users outside the network from accessing and/or damag-
ing files or computers on the network.
Gateway
A central device that manages the data traffic of your network, as well as data
traffic to and from the Internet.
IP (Internet Protocol) Address
A series of four numbers separated by periods identifying a unique Internet
computer host.
ISP Gateway Address
An IP address for the Internet router. This address is only required when using a
cable or DSL modem.
ISP (Internet Service Provider)
A business that allows individuals or businesses to connect to the Internet.
LAN (Local Area Network)
A group of computers and devices connected together in a relatively small area
(such as a house or an office). A home network is considered a LAN.
MAC (Media Access Control) Address
The hardware address of a device connected to a network.
NAT (Network Address Translation)
A method allowing all of the computers on a home network to use one IP
address, enabling access to the Internet from any computer on the home net-
work without having to purchase more IP addresses from the ISP.
PC Card
An adapter that inserts in the PCMCIA slot of a computer, enabling the communi-
cation with the Router.
PPPoE (Point-to-Point Protocol over Ethernet)
A method of secure data transmission.
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Glossary
Router
A central device that manages the data traffic of your network.
Subnet Mask
A set of four numbers configured like an IP address used to create IP address
numbers used only within a particular network.
SSID
See “ESSID.”
TCP/IP (Transmission Control Protocol/Internet Protocol)
The standard protocol for data transmission over the Internet.
WAN (Wide Area Network)
A network that connects computers located in separate areas, (i.e., different
buildings, cities, countries). The Internet is a WAN.
WECA (Wireless Ethernet Compatibility Alliance)
An industry group that certifies cross-vender interoperability and compatibility
of IEEE 802.11b wireless networking products and promotes the standard for
enterprise, small business, and home environments.
WLAN (Wireless Local Area Network)
A group of computers and other devices connected wirelessly in a small area.
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Notices
Regulatory Compliance Notices
Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installa-
tion. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that inter-
ference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by implementing one or more of the following measures:
ꢀ Reorient or relocate the receiving antenna;
ꢀ Increase the separation between the equipment and receiver;
ꢀ Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected;
ꢀ Consult the dealer or an experienced radio or television technician for help.
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Actiontec USB/Ethernet DSL Modem User Manual
Modifications
The FCC requires the user to be notified that any changes or modifications made
to this device that are not expressly approved by Actiontec Electronics, Inc., may
void the user’s authority to operate the equipment.
Declaration of conformity for products marked with the FCC logo – United States
only.
This device complies with Part 15 of the FCC Rules. Operation is subject to the fol-
lowing two conditions:
1. This device may not cause harmful interference;
2. This device must accept any interference received, including interference that
may cause undesired operation.
Note: To comply with FCC RF exposure compliance require-
☞
ments, the antenna used for this transmitter must be installed to
provide a separation distance of at least 20 cm from all persons
and must not be co-located or operating in conjunction with
any other antenna or transmitter.
For questions regarding your product or the FCC declaration, contact:
Actiontec Electronics, Inc.
760 N. Mary Ave.
Sunnyvale, CA 94086
United States
Tel: 408.752.7700
Fax: 408.541.9005
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Limited Warranty
Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that
this hardware product will be free from defects in workmanship and materials,
under normal use and service, for twelve (12) months from the date of purchase
from Actiontec Electronics or its authorized reseller.
Actiontec Electronics’ sole obligation under this express warranty shall be, at
Actiontec’s option and expense, to repair the defective product or part, deliver to
Customer an equivalent product or part to replace the defective item, or if neither
of the two foregoing options is reasonably available, Actiontec Electronics may, in its
sole discretion, refund to Customer the purchase price paid for the defective prod-
uct. All products that are replaced will become the property of Actiontec Electronics,
Inc. Replacement products may be new or reconditioned. Actiontec Electronics war-
rants any replaced or repaired product or part for ninety (90) days from shipment,
or the remainder of the initial warranty period, whichever is longer.
Software: Actiontec Electronics warrants to Customer that each software program
licensed from it will perform in substantial conformance to its program specifica-
tions, for a period of ninety (90) days from the date of purchase from Actiontec
Electronics or its authorized reseller. Actiontec Electronics warrants the media con-
taining software against failure during the warranty period. The only updates that
will be provided are at the sole discretion of Actiontec Electronics and will only be
Electronics’ sole obligation under this express warranty shall be, at Actiontec
Electronics’ option and expense, to refund the purchase price paid by Customer for
any defective software product, or to replace any defective media with software which
substantially conforms to applicable Actiontec Electronics published specifications.
Customer assumes responsibility for the selection of the appropriate applications
program and associated reference materials. Actiontec Electronics makes no warranty
or representation that its software products will meet Customer’s requirements or
work in combination with any hardware or applications software products provided
by third parties, that the operation of the software products will be uninterrupted or
error free, or that all defects in the software products will be corrected. For any third-
party products listed in the Actiontec Electronics software product documentation or
specifications as being compatible, Actiontec Electronics will make reasonable efforts
to provide compatibility, except where the non-compatibility is caused by a “bug” or
defect in the third party’s product or from use of the software product not in accor-
dance with Actiontec Electronics published specifications or user guide.
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Actiontec USB/Ethernet DSL Modem User Manual
THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED
WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPA-
RATE END-USER LICENSE AGREEMENT.
THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRD-
PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE
END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
Obtaining Warranty Service: Customer may contact Actiontec Electronics Technical
Support Center within the applicable warranty period to obtain warranty service
authorization. Dated proof of purchase from Actiontec Electronics or its authorized
reseller may be required. Products returned to Actiontec Electronics must be pre-
authorized by Actiontec Electronics with a Return Merchandise Authorization
(RMA) number marked on the outside of the package, and sent prepaid and pack-
aged appropriately for safe shipment, and it is recommended that they be insured or
sent by a method that provides for tracking of the package. The repaired or replaced
item will be shipped to Customer, at Actiontec Electronics’ expense, not later than
thirty (30) days after Actiontec Electronics receives the defective product.
Return the product to:
(In the United States)
Actiontec Electronics, Inc.
760 North Mary Avenue
Sunnyvale, CA 94085
Actiontec Electronics shall not be responsible for any software, firmware, information,
memory data, or Customer data contained in, stored on, or integrated with any prod-
ucts returned to Actiontec Electronics for repair, whether under warranty or not.
WARRANTIES EXCLUSIVE: IF AN ACTIONTEC ELECTRONICS’ PRODUCT DOES
NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF
THE PURCHASE PRICE PAID, AT ACTIONTEC ELECTRONICS’ OPTION. TO THE
FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REME-
DIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDI-
TIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFAC-
TORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGE-
MENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. ACTIONTEC ELECTRONICS
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Limited Warranty
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAIN-
TENANCE OR USE OF ITS PRODUCTS.
ACTIONTEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF
ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR
MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUS-
TOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION
OR TESTING, UNAUTHORIZED ATTEMPT TO OPEN, REPAIR OR MODIFY THE
PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE,
OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, ACTIONTEC
ELECTRONICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFOR-
MANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCT, EVEN IF ACTIONTEC
ELECTRONICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSI-
BILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACE-
MENT,OR REFUND OF THE PURCHASE PRICE PAID, AT ACTIONTEC ELECTRONICS’
OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED
IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Disclaimer: Some countries, states or provinces do not allow the exclusion or limi-
tation of implied warranties or the limitation of incidental or consequential dam-
ages for certain products supplied to consumers, or the limitation of liability for
personal injury, so the above limitations and exclusions may be limited in their
application to you. When the implied warranties are not allowed to be excluded in
their entirety, they will be limited to the duration of the applicable written warranty.
This warranty gives you specific legal rights which may vary depending on local law.
Dispute Resolution: The customer may contact the Director of Technical Support
in the event the Customer is not satisfied with Actiontec Electronics’ response to
the complaint. In the event that the Customer is still not satisfied with the response
of the Director of Technical Support, the Customer is instructed to contact the
Director of Marketing. In the event that the Customer is still not satisfied with the
response of the Director of Marketing, the Customer is instructed to contact the
Chief Financial Officer and/or President.
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Actiontec USB/Ethernet DSL Modem User Manual
Governing Law: This Limited Warranty shall be governed by the laws of the State
of California, U.S.A., excluding its conflicts of laws and principles, and excluding
the United Nations Convention on Contracts for the International Sale of Goods.
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