Aastra Model 6867i SIP IP Phone
Installation Guide
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Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Additional Accessories (Not Included) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Direct or Shared Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting to the Network and to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting a Handset or Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing Your Options via the Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Accessing Your Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
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Welcome
Congratulations on your purchase of the Aastra Model 6867i IP Phone! The Aastra 6867i is a 9-line SIP phone
designed for power users who demand a lot from both their phones and their networks. The Aastra 6867i pro-
vides remarkable HD wideband audio and an enhanced speakerphone that utilizes dual microphones and
advanced audio processing to achieve richer and clearer handsfree conversations. Supporting today’s high
speed networks through dual Gigabit Ethernet ports, the 6867i offers a large color LCD display, 6 programmable
soft keys, 4 programmable context sensitive system keys and native DHSG/EHS headset support. With its fully
customizable hard key layout, XML capabilities, and an environmentally efficient PoE class 2 rating, the 6867i is
one of the most advanced SIP desktop phones available on the market today.
Phone Features
•
•
•
•
•
•
•
•
•
•
•
•
3.5” QVGA color TFT LCD with backlight
Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer
USB 2.0 port (100mA maximum)
6 programmable and 4 context-sensitive softkeys
Press-and-hold speeddial key configuration feature
Supports up to 9 call lines with LEDs
Wideband handset
Wideband, full-duplex speakerphone for handsfree calls
Headset mode support
AC power adapter (sold separately)
Enhanced busy lamp fields*
Set paging*
*Availability of feature dependant on your phone system or service provider.
Requirements
•
SIP-based IP PBX system or network installed and running with a SIP account created for the 6867i phone.
•
Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,
or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
•
•
Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended).
Category 5/5e straight-through cabling (Category 6 straight-through cabling required for optimum Gigabit Ethernet
performance).
•
Power source:
– For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from
the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet
[PoE]).
– For Ethernet networks that DO NOT supply power to the phone:
Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately) to con-
nect from the DC power port on the phone to a power source
or
Use a PoE power injector or a PoE switch.
About This Guide
This manual describes how to physically set up your new 6867i IP Phone. Not all features listed are available by default
and some may depend on your phone system or service provider. Contact your system administrator if you have any
questions on what features and services are available to you on your system.
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Phone Parts
When you unpack your phone, you should ensure that you have all of the following items. If any part is missing, contact
the supplier of your phone.
Telephone
Handset
Handset Cord
Regulatory/
Safety Insert
Two-Angle Stand
Additional Accessories (Not Included)
Wall Mount Kit
Power Adaptor
Ethernet Cable(s)
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IP Phone Keys
Key Panel
6867i Handset
Line/Call Appearance Keys
Speaker/Headset Key
Directory List Key
High Quality Speakerphone
Message Waiting Lamp
Goodbye Key
Hold Key
Navigation/Select Keys
Transfer Key
Options Key
Conference Key
Mute Key
Presence Key
Volume Control
Keypad
Programmable Softkeys
Context-Sensitive Softkeys
TFT LCD Screen
Callers List Key
Redial Key
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IP Phone Keys
Key Description
The following table describes the keys on the 6867i IP Phone.
Key
Description
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving
changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is
flashing.
Options Key - Accesses services and options to customize your phone. Your System Administrator may have already cus-
tomized some of your settings. Check with your System Administrator before changing the administrator-only options.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone
is on mute).
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speaker.
Callers List Key - Accesses a list of the last 200 calls received.
Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed
number.
Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6867i IP Phone supports two line keys, each with
LED indicator lights.
Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).
Navigation/Select Keys - Multi-directional navigation keys allow you to navigate through the phone’s user interface.
Pressing the center Select key selects/sets options and performs various actions (such as dialing out when in the Direc-
tory, Callers, and Redial Lists).
Transfer Key - Transfers the active call to another number.
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IP Phone Keys
Key
Description
Conference Key - Begins a conference call with the active call.
Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed infor-
mation about the selected contact.
Left Softkeys - 6 programable keys that allow you to easily perform up to 20 specific functions and access enhanced
services provided by third parties (e.g. XML applications).
Bottom Softkeys - 4 programmable keys that support up to 18 functions. These keys also act as state-based keys allow-
ing you to easily perform context-senstive functions during specific states (i.e. when the phone is an idle, connected,
incoming, outgoing, or busy state).
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Installation and Setup
The 6867i IP Phone can be set up to share a network connection with another network device. Power can be provided by
the power adapter (sold separately), by an 802.3af compliant network power source, or with a PoE inline power injector.
Notes:
• This product is designed for indoor use only and for ambient temperatures at or below 40° C (104° F).
• The phone must be connected only to indoor routed PoE or Ethernet wiring.
Direct or Shared Network Connection
The phone can be set up as a direct network connection to the Ethernet wall jack or as a shared network connection as a
pass-through if connecting the phone to a computer or another network device.
Direct Network Connection
Located on the back of the phone are two fully switched 10/100/1000 Mbps Ethernet cable ports. The port marked with
is used to connect the phone to the network, as well as provide power to your phone (if required). See “Connecting to
To Other
Power Adapter
Network Device
Connection
To Network
Ethernet Cables
Network Jack
(if inline power provided,
do not install the power adapter)
Power Adapter
Other Network Devices
Shared Network Connection
To connect a network device (such as a computer) to the phone, connect an Ethernet cable into the network port on the
back of the phone marked with
. Plug the other end of the Ethernet cable into the network jack on the network device
for which you are sharing the network connection.
Notes:
• The PC jack on the 6867i IP Phone does not supply inline power onto other network devices.
• All Ethernet cables used must be minimum Category 5/5e straight-through cables.
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Installation and Setup
Connecting to the Network and to Power
Power Adapter
Use the power adapter (sold separately) with your phone and plug your phone into a power source.
Alert!
For power, use only the GlobTek Inc. LPS adapter model no. GT-41080-1848 (sold separately) to connect from the DC
power port on the phone to a power source.
Inline Power
If your network provides 802.3af compliant inline power, the phone is powered through the network.
1. On the back of your phone, connect an Ethernet cable into the network port marked with
2. Plug the other end of the Ethernet cable directly into the network jack on the wall.
.
To Network
Ethernet Cable
Network Jack
(if inline power provided)
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Installation and Setup
Connecting a Handset or Headset
Handset
Turn the phone over and locate the handset jack marked j . Insert one end of handset cord into the jack until it clicks
into place. Then route the handset cord through the groove as shown in the illustration below. Attach the handset to the
other end of the handset cord.
To Handset
Headset (Optional)
Turn the phone over and locate the headset jack marked f . If you have a headset with an RJ9/RJ22 4-pin connector,
insert the headset cord into the jack until it clicks into place. Then route the headset cord through the groove as shown in
the above illustration.
If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic headset jack adapter and then
insert the cord into the jack until it clicks into place.
Pull to remove headset jack adaptor
Alert!
The headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone and
will void your warranty.
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Installation and Setup
Installation
Desk Installation
For desk installation of the 6867i IP Phone a reversible stand is included that attaches to the back of the phone above the
various ports. Two viewing angles (35° low angle and 55° high angle) are available allowing users to personalize their
phone viewing preference.
1. Locate the stand insertion area on the back of the phone (above the various ports).
2. Carefully insert the stand into the insertion area and slide the stand towards the right until it snaps in place.
Note:
The orientation of the stand determines the viewing angle. If the bottom of the stand is installed facing the top of the
phone the viewing angle will be 35°. If the bottom of the stand is installed facing the bottom of the phone the view-
ing angle will be 55°.
35°
OR
55°
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Installation and Setup
Wall Installation
The 6867i IP Phone can be mounted to a wall using the Aastra 6800i Series Wall Mount Kit (optional accessory). The 6800i
Series Wall Mount Kit is designed to be used with all 6800i Series IP Phones allowing you to easily and securely mount your
phone in one of two ways:
•
•
Directly to the wall
On top of an existing telco wall plate
Note:
Refer to the Aastra 6800i Series Wall Mount Kit Installation Guide for additional product and installation details.
Direct Wall Mount Installation
To mount your 6867i IP Phone directly to the wall:
1. Locate the wall mount insertion area on the back of the phone (above the various ports).
2. Carefully insert the Wall Mount Connector into the insertion area of your phone (ensuring the Vertical Screw Lock
Hole is facing up) and slide the Wall Mount Connector towards the right until it snaps in place.
3. Turn over your phone and locate the handset hook found in the handset cradle.
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Installation and Setup
4. Using your index finger and thumb, rotate the handset hook 180° as illustrated in the figure below.
The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when
the phone is mounted to the wall.
5. Using the provided screws, attach the Wall Mount Base to the wall ensuring the Vertical Screw Lock Hole is facing up.
Note:
Depending on the wall type, you may need to use wall anchors. Two wall anchors are included with your 6867i IP
Phone.
6. On the back of your phone, connect the provided Ethernet cable into the network port marked with
. Plug the
other end of the Ethernet cable directly into the network jack on the wall.
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Installation and Setup
7. Gently slide the Wall Mount Connector attached to your phone into the Wall Mount Base as illustrated in the figure
below.
Wall Mount Connector
Attached to Wall Mount Base
Note:
For clarity, the phone attached to the Wall Mount Connector has been omitted in the figure above.
8. Insert the locking screws into the Vertical and Horizontal Screw Lock Holes to secure the Wall Mount Connector to
the Wall Mount Base.
Note:
For clarity, the phone attached to the Wall Mount Connector has been omitted in the figure above.
9. Place the handset into your phone’s handset cradle.
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Installation and Setup
Telco Wall Plate Installation
To mount your 6867i IP Phone on top of an existing telco wall plate:
1. Locate the wall mount insertion area on the back of the phone (above the various ports).
2. Carefully insert the Wall Mount Connector into the insertion area of your phone (ensuring the Vertical Screw Lock
Hole is facing up) and slide the Wall Mount Connector towards the right until it snaps in place.
3. Turn over your phone and locate the handset hook found in the handset cradle.
4. Using your index finger and thumb, rotate the handset hook 180° as illustrated in the figure below.
The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when
the phone is mounted to the wall.
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Installation and Setup
5. Loosen the screws from the existing telco wall plate enough so that the Wall Mount Base is able to slide in place.
or
Remove the screws from the existing telco wall plate entirely and replace with a set of the provided screws. Ensure
that the screws are loose enough so that the Wall Mount Base is able to slide in place.
Note:
Depending on the wall type, you may need to use wall anchors. Two wall anchors are included with your 6867i IP
Phone.
v
6. Align the Wall Mount Base above the screw heads (ensuring the Vertical Screw Lock Hole is facing up) on the telco
wall plate and pull down to lock the Wall Mount Base in place.
Telco
Wall
Plate
Wall Mount Base Secured
Align and Pull Down
to Telco Wall Plate
7. On the back of your phone, connect the provided Ethernet cable into the network port marked with
. Plug the
other end of the Ethernet cable directly into the network jack on the wall.
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Installation and Setup
8. Gently slide the Wall Mount Connector attached to your phone into the Wall Mount Base as illustrated in the figure
below.
Wall Mount Connector
Attached to Wall Mount Base
Note:
For clarity, the phone attached to the Wall Mount Connector has been omitted in the figure above.
9. Insert the locking screws into the Vertical and Horizontal Screw Lock Holes to secure the Wall Mount Connector to
the Wall Mount Base.
Note:
For clarity, the phone attached to the Wall Mount Connector has been omitted in the figure above.
10. Place the handset into your phone’s handset cradle.
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Installation and Setup
Accessing Your Options via the Phone UI
IP Phone UI
1. Press the Options key on the phone to enter the options list.
2. To go to an option, use the LEFT and RIGHT navigation keys to navigate through the main menus, and UP and DOWN
navigation keys to navigate through the submenus.
3. Press the Select softkey or Select navigation key to enter the option’s respective menu screen.
4. Use the navigation keys to change a selected option (or keypad keys to enter information) and the press the Save
softkey or Select navigation key to save your changes.
5. Press the Cancel softkey or the Goodbye key at any time to exit without saving changes.
Accessing Your Options via the Aastra Web UI
You can use the following procedure to access the phone options using the Aastra Web UI.
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
The following logon screen displays.
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Installation and Setup
2. At the prompt, enter your username and password and click OK.
Note:
For a user, the default user name is “user” and the password field is left blank.
The Network Status window displays for the IP Phone you are accessing.
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
The side menu options that display in the Network Status window are dependant on whether you log in as an Adminis-
trator or User. A longer list of options display in the side menu for an Administrator.
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Troubleshooting Solutions
Why is the light not coming on with a new voice mail message?
Your phone system or service provider must provide “visual” message waiting service for this function to work. Check
with your system administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can
obtain a PoE inline power injector to provide power over Ethernet locally to your phone. See the section “Connecting
Why does the telephone wobble?
Make sure the cords are routed properly through the back of the phone, as indicated in the section, “Connecting a Hand-
What is a softkey?
The 6867i has a total of 10 softkeys (6 programmable softkeys, located at the left of the front panel and 4 context-sensitive,
state-based softkeys, located at the bottom of the front panel). You can program all 10 softkeys to perform specific func-
tions and access enhanced services provided by third parties (for example, XML applications) on the phone.
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Limited Warranty
(Not applicable in Australia – see below for Limited Warranty in Australia)
Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional
specification relating to such products during a one (1) year period from the date of original purchase (“Warranty
Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace
the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these
parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the product, it may be
replaced with a refurbished product of the same design and color. If it should become necessary to repair or replace a
defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or
replaced product until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the
repaired or replacement product, or until the end of the original Warranty Period, whichever is later. Proof of the original
purchase date is to be provided with all products returned for warranty repairs.
Exclusions
Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This
warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will
not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
Aastra shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or
expense directly or indirectly arising from the customer’s use of or inability to use this product, either separately or in
combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the
person in the case of products used or bought for use primarily for personal, family or household purposes.
This warranty sets forth the entire liability and obligations of Aastra with respect to breach of warranty, and the warran-
ties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, includ-
ing warranties or fitness for particular purpose and merchantability.
Warranty Repair Services
Should the product fail during the Warranty Period;
•
•
In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this product for warranty service, you must present
proof of purchase.
After Warranty Service
Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra
product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and
shipping instructions:
•
•
In North America, contact our service information number: 1-800-574-1611.
Outside North America, contact your sales representative.
Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. This restriction applies during and after the Warranty Period. Unauthorized repair will void the warranty.
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41-001507-00 REV00 – 04.2014
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Limited Warranty (Australia Only)
The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be
entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Com-
monwealth) and any other relevant legislation, Aastra warrants this product against defects and malfunctions in accord-
ance with Aastra's authorized, written functional specification relating to such products during a one (1) year period from
the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the
exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the War-
ranty Period.
Repair Notice
To the extent that the product contains user-generated data, you should be aware that repair of the goods may result in
loss of the data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods. If it is necessary to replace the product under this limited
warranty, it may be replaced with a refurbished product of the same design and color.
If it should become necessary to repair or replace a defective or malfunctioning product under this warranty, the provi-
sions of this warranty shall apply to the repaired or replaced product until the expiration of ninety (90) days from the date
of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original Warranty
Period, whichever is later. Proof of the original purchase date is to be provided with all products returned for warranty
repairs.
Exclusions
Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This war-
ranty does not extend to damage to products resulting from improper installation or operation, alteration, accident,
neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Aastra will
not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
To the extent permitted by law, Aastra shall not be liable for any incidental damages, including, but not limited to, loss,
damage or expense directly or indirectly arising from your use of or inability to use this product, either separately or in
combination with other equipment. This paragraph, however, is not intended to have the effect of excluding, restricting or
modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act
2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com-
ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express war-
ranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot
be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under the Australian Con-
sumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of accepta-
ble quality and the failure does not amount to a major failure.
41-001507-00 REV00 – 04.2014
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Limited Warranty (Australia Only)
Warranty Repair Services
Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express
warranty, please contact the Aastra authorized reseller who sold you this product (details as per the invoice) and
present proof of purchase. You will be responsible for shipping charges, if any.
Manufacturer: Aastra Telecom Australia Pty Ltd
745 Springvale Road
Mulgrave VIC 3170
ABN 16 140 787 195
Phone: +61 3 8562 2700
Limitation of Liability for Products not of a kind ordinarily acquired for personal, domestic or household use or
consumption (e.g. goods/services ordinarily supplied for business-use)
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance
with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services
(whether for tort (including negligence), statute, custom, law or on any other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010
(the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2
of the ACL to a supply of goods or services.
After Warranty Service
Aastra offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to
comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or
replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges.
For further information and shipping instructions contact:
Aastra Telecom Australia Pty Ltd
745 Springvale Road
Mulgrave VIC 3170
ABN 16 140 787 195
Phone: +61 3 8562 2700
Note:
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally
authorized. Unauthorized repair will void this express warranty.
21
41-001507-00 REV00 – 04.2014
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Disclaimer
Aastra will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or
unlawful use. While every effort has been made to ensure
accuracy, Aastra will not be liable for technical or editorial
errors or omissions contained within this documentation. The
information contained in this documentation is subject to
change without notice.
Copyright © 2014 Mitel Networks Corporation,
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