®
Enterprise Reporter
USER
GUIDE
Administrator Console
R3000IR Model: ER 4.0
Release 4.1.20 • Manual Version 1.01
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8E6ENTERPRISE REPORTER ADMINISTRATOR
USER GUIDE
© 2007 8e6 Technologies
All rights reserved.
828 W. Taft Ave., Orange, CA 92865, USA
Version 1.01, published December 2007 for software release
4.1.20
Printed in the United States of America
This document may not, in whole or in part, be copied, photo-
copied, reproduced, translated, or reduced to any electronic
medium or machine readable form without prior written con-
sent from 8e6 Technologies.
Every effort has been made to ensure the accuracy of this
document. However, 8e6 Technologies makes no warranties
with respect to this documentation and disclaims any implied
warranties of merchantability and fitness for a particular pur-
pose. 8e6 Technologies shall not be liable for any error or for
incidental or consequential damages in connection with the
furnishing, performance, or use of this manual or the exam-
ples herein. Due to future enhancements and modifications of
this product, the information described in this documentation
is subject to change without notice.
The latest version of this document can be obtained from
http://www.8e6.com/docs/ir_er4server.pdf.
Trademarks
Other product names mentioned in this manual may be trade-
marks or registered trademarks of their respective companies
and are the sole property of their respective manufacturers.
Part# IR-ER4-SUG_v1.01-0712
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CONTENTS
Organization ......................................................................................2
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CONTENTS
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CONTENTS
Hours ...............................................................................................83
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CONTENTS
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ENTERPRISE REPORTER OVERVIEW OPERATIONS
ENTERPRISE REPORTER OVERVIEW
Though many companies have Internet filtering solutions to
prevent employees from accessing inappropriate, non-work
related Web sites, simply blocking these sites is not enough.
Administrators want the ability to know who is accessing
which site, the duration of each site visit, and the frequency
of these visits. This data can help administrators identify
abusers, develop policies, and target sites to be filtered, in
order to maximize bandwidth utilization and productivity.
The Enterprise Reporter (ER) from 8e6 Technologies is
designed to readily obtain this information, giving the user
the ability to interrogate massive datasets through flexible
drill-down technology, until the desired view is obtained.
This “view” can then be memorized and saved to a user-
defined report menu for repetitive, scheduled execution and
distribution.
Operations
In simplified terms, the ER operates as follows: the ER
Server accepts log files (text files containing Web access
data) from the 8e6 R3000 Enterprise Filter. 8e6’s proprietary
programs “normalize” the transferred data and insert them
into a MySQL database. The ER Client reporting application
accesses this database to generate a virtually unlimited
number of queries and reports.
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ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE
How to Use this User Guide
Organization
This User Guide is organized into the following sections:
• Overview - This section provides information on how to
use this user guide to help you configure the ER Server.
• Administrator Section - Refer to this section for infor-
mation on configuring and maintaining the ER Server via
the Administrator console application.
• Tech Support / Product Warranties Section - This
section contains information on technical support and
product warranties.
• Appendices Section - Appendix A provides information
on how to use the ER Server in the evaluation mode, and
how to switch to the activated mode. Appendix B
explains how to disable many types of pop-up blocking
software.
• Index - This section includes an index of topics and the
first page numbers where they appear in this user guide.
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ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE
Conventions
The following icons are used throughout this user guide:
NOTE: The “note” icon is followed by italicized text providing
additional information about the current topic.
TIP: The “tip” icon is followed by italicized text giving you hints on
how to execute a task more efficiently.
WARNING: The “warning” icon is followed by italicized text
cautioning you about making entries in the application, executing
certain processes or procedures, or the outcome of specified
actions.
IMPORTANT: The "important" icon is followed by italicized text
informing you about important information or procedures to follow
to ensure maximum uptime on the ER Server.
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ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE
Terminology
The following terms are used throughout this user guide.
Sample images (not to scale) are included for each item.
• alert box - a message box
that opens in response to an
entry you made in a dialog
box, window, or screen. This
box often contains a button
(usually labeled “OK”) for you
to click in order to confirm or execute a command.
• button - an object in a dialog box, window, or
screen that can be clicked with your mouse
to execute a command.
• checkbox - a small square in a dialog
box, window, or screen used for indi-
cating whether or not you wish to
select an option. This object allows you to toggle
between two choices. By clicking in this box, a check
mark or an “X” is placed, indicating that you selected the
option. When this box is not checked, the option is not
selected.
• dialog box - a box that
opens in response to a
command made in a
window or screen, and
requires your input. You
must choose an option
by clicking a button
(such as “Yes” or “No”,
or “Next” or “Cancel”) to
execute your command.
As dictated by this box,
you also might need to
make one or more
entries or selections prior to clicking a button.
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ENTERPRISE REPORTER OVERVIEW HOW TO USE THIS USER GUIDE
• field - an area in a
dialog box, window,
or screen that either
accommodates
your data entry, or
displays pertinent
information. A text
box is a type of field.
• frame - a boxed-in area in a dialog
box, window, or screen that includes a
group of objects such as fields, text
boxes, list boxes, buttons, radio
buttons, and/or tables. Objects within
a frame belong to a specific function or
group. A frame often is labeled to indi-
cate its function or purpose.
• list box - an area in a dialog box, window,
or screen that accommodates and/or
displays entries of items that can be added
or removed.
• pop-up box or pop-up
window - a box or window
that opens after you click a
button in a dialog box,
window, or screen. This box
or window may display information, or may require you to
make one or more entries. Unlike a dialog box, you do
not need to choose between options.
• pull-down menu - a field in a
dialog box, window, or screen
that contains a down arrow to the
right. When you click the arrow, a menu of items displays
from which you make a selection.
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• radio button - a small, circular
object in a dialog box, window, or
screen used for selecting an option.
This object allows you to toggle between two choices. By
clicking a radio button, a dot is placed in the circle, indi-
cating that you selected the option. When the circle is
empty, the option is not selected.
• screen - a
main object
of an applica-
tion that
displays
across your
monitor. A
screen can
contain
windows,
frames,
fields, tables,
text boxes,
list boxes, buttons, and radio buttons.
• table - an area in a
window or screen
that contains items
previously entered
or selected.
• text box - an area in a dialog
box, window, or screen that
accommodates your data
entry. A text box is a type of field.
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• window - displays on a screen,
and can contain frames, fields,
text boxes, list boxes, buttons,
and radio buttons. Types of
windows include ones from the
system such as the Save As
window, pop-up windows, or
login windows.
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ADMINISTRATOR SECTION INTRODUCTION
ADMINISTRATOR SECTION
Introduction
The authorized administrator of the ER Server is respon-
sible for providing the Server a high-speed connection to the
remote Client workstations. To attain this objective, the
administrator performs the following tasks:
• provides a suitable environment for the ER Server,
including:
• power connection protected by an Uninterruptible
Power Supply (UPS)
• high speed access to the Server by authorized Client
workstations
• adds new administrators
• sets up administrators for receiving automatic alerts
• updates the Server with software updates supplied by
8e6
• analyzes Server statistics
• establishes and implements backup and restoration
procedures for the Server
Instructions on configuring and maintaining the ER Server
are documented in this section.
NOTES: This user guide is accessible via the Help link beneath
the banner in any screen in the Administrator console.
Information about the ER Client can be found in the ER Web
Client User Guide that can be obtained from http://
www.8e6.com/docs/er4_wclient.pdf.
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ADMINISTRATOR SECTION COMPONENTS AND ENVIRONMENT
Components and Environment
Components
Hardware
• High performance server
• One or more high-capacity hard drives
• Optional: One or more attached “NAS” storage devices
(e.g. Ethernet connected SCSI connected “SAN”)
Software
• Linux OS
• Administrator Graphical User Interface (GUI) console
utilized by an authorized administrator to configure and
maintain the ER Server
• MySQL database
• 8e6 Technologies proprietary Client application
employed by report users for generating “views” and
reports
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ADMINISTRATOR SECTION COMPONENTS AND ENVIRONMENT
Environment
Workstation Requirements
• Windows 2000, NT 4.0, or XP operating system
• Internet Explorer (IE) Version 6.0 or later
• Pop-up blocking software, if installed, must be disabled
• Session cookies from the ER Server must be allowed in
order for the Administrator console to function properly
NOTE: Information about disabling pop-up blocking software can
be found in Appendix B: Disable Pop-up Blocking Software.
Network Requirements
• High speed connection from the ER Server to the Web
access logging device(s)
• High speed connection from the ER Server to the Client
workstation(s)
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ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER
Chapter 1: Accessing the Server
Preliminary Network Settings
To initially set up your ER Server, follow the instructions in
the R3000IR Quick Start Guide booklet packaged with your
R3000IR unit. This guide explains how to perform the initial
configuration of the Server so that it can be accessed via an
IP address on your network.
NOTE: If you do not have the R3000IR Quick Start Guide, contact
8e6 Technologies immediately to have a copy sent to you.
WARNING: In order to prevent data from being lost or corrupted
while the Server is running, the Server should be connected to a
UPS or other battery backup system.
Procedures for Accessing the Server
WARNING: Once you turn on the Server, DO NOT interrupt the
initial boot-up process. This process may take from five to 10
minutes per drive. If the process is interrupted, damage to key
files may occur.
When the Server is fully booted, any workstation on the
network that can access the Server’s IP address (set up
during Quick Start procedures) will be able to communicate
with the Server via the Internet.
1. Launch Internet Explorer (IE).
2. In the address line of the IE browser window, type in the
Server’s IP address appended by the following port
number:
• “:88” for an HTTP address
• “:8843” for an HTTPS address
For example, if your IP address is 1.2.3.4, type in http://
1.2.3.4:88 or https://1.2.3.4:8843.
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ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER
3. Click Go to open the login screen of the Administrator
console application (see Fig. 1:1-1).
Procedures for Logging On, Off the Server
Log On
Fig. 1:1-1 Login screen
1. In the login screen, type in the generic User Name
admin, and Password reporter, if you have not yet set
up your own user name and password. Otherwise, enter
your personal User Name and Password.
2. Click Login to go to the main screen of the Administrator
console.
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ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER
NOTE: When logging on the Server for the first time, the ER
Status pop-up box opens, and the main screen displays with a
message, as shown in the example in Logging on the First Time.
Follow the directions in this sub-section before proceeding.
(Refer to Appendix A: Evaluation Mode for information on using
the ER Server in the evaluation mode, or for changing the Server
from this mode to the activated mode.)
If you are logging on during a subsequent session, the main
screen displays as in Fig. 1:2-1. If you have not set up your own
user name and password, see Set up an Administrator Login ID.
Logging on the First Time
If you are logging on the Administrator console for the first
time, the main screen displays with a message that asks
you to specify the Server’s function:
Fig. 1:1-2 Administrator console, main screen, first-time access
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ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER
Specify the Server’s function
1. Click the appropriate radio button to specify the function
of the Server:
• choose Live if you wish the Server to function in the
“live” mode, receiving and processing real time data
from the R3000.
• choose Archive if you wish the Server to function in
the “archive” mode, solely as a receptacle for histor-
ical, archived files. In this mode, “old” files placed on
the Server can be viewed using the Client reporting
application.
2. Click Apply to confirm your selection. The mode you
specify will immediately be in effect.
TIP: After choosing the function for the ER Server box on the
main screen, if you have not previously set up your own user
name and password, you should do so before entering any
Server settings.
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ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER
Set up an Administrator Login ID
NOTE: If you have already set up your user name and password,
you can skip this section.
1. At the Network pull-down menu, choose Administrators
to display the Add/Edit/Delete Administrators screen
where you will set up your user name and password:
Fig. 1:1-3 Add/Edit/Delete Administrators screen
2. Select New Administrators from the pull-down menu.
3. In the User Name field, enter up to 20 characters—this
may include upper- and/or lowercase alphanumeric char-
acters, and special characters.
4. In the Password field, enter eight to 20 characters—
including at least one alpha character, one numeric char-
acter, and one special character. The password is case
sensitive.
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ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER
5. In the Confirm Password field, re-enter the password in
the exact format used at the Password field.
6. Click the Save button.
Log Off
To log off the Administrator console, click the Logout link
beneath the banner in any screen to display the log out
screen:
Fig. 1:1-4 Logout screen
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ADMINISTRATOR SECTION CHAPTER 1: ACCESSING THE SERVER
Click the “X” in the upper right corner of the browser window
to close the window. Exiting the Administrator console will
log you off the Server, but will not turn off the Server.
WARNING: If you need to turn off the Server, follow the shut
down procedures outlined in the Shut Down screen sub-section
under the Server Menu section in Chapter 2. Failure to properly
shut down the Server can result in data being lost or corrupted.
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
Chapter 2: Configuring the ER Server
Administrator Console
After logging on the Server, the main screen of the Adminis-
trator console displays in your Web browser:
Fig. 1:2-1 Administrator console, main screen
The Administrator console is used for configuring and main-
taining the ER Server. Settings made in the Administrator
console affect the Client reporting application. On the main
screen of the Administrator console, there are three menus:
Network, Server, and Database. Each menu contains
options from which you make selections to access screens
used for configuring your Server.
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
NOTE: The mode of the Server displays on the main screen.
More information about the “live” and “archive” Server box modes
can be found in the Box Mode sub-section under the Network
Menu section in this chapter.
TIP: When making a complete configuration of the Server, 8e6
Technologies recommends you navigate from left to right
(Network to Server to Database) in choosing your menu options.
Network Menu
The Network pull-down menu includes options for setting up
and maintaining components to be used on the Server’s
network. These options are: Box Mode, Administrators, and
Lockouts.
Fig. 1:2-2 Network menu, main screen
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
Box Mode screen
The Box Mode screen displays by default when you first log
on the Server, or when the Box Mode option is selected from
the Network menu. (See Figs. 1:2-1 and 1:2-2.) The box
mode indicates whether the Server box is functioning in the
“live” mode, or in the “archive” mode. When the box mode
displays on the screen, you can view the current mode set
for the Server, and can change this setting, if necessary.
NOTE: When accessing the Box Mode screen for the first time,
the ER Status pop-up box opens to inform you that the ER unit is
currently in the evaluation mode. To continue using the box in the
evaluation mode, click the “X” in the upper right corner to close
the pop-up box. (Refer to Appendix A: Evaluation Mode for infor-
mation on using the Server in the evaluation mode, or for
changing from this mode to the activated mode.)
Live Mode
Once your Server is configured and the Server box is set in
the “live” mode, it will receive and process real time data
from the R3000. The Client reporting application can then
be used to capture data and create views.
Archive Mode
In the “archive” mode, the Server box solely functions as a
receptacle in which historical, archived files are placed. In
this mode, “old” files placed on the Server can be viewed
using the Client reporting application.
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
Change the Box Mode
1. Click the Change Mode button to display the two box
mode options on the screen:
Fig. 1:2-3 Change Box Mode
2. Click the radio button corresponding to Live or Archive
to specify the mode in which the Server should function.
3. Click the Apply button to confirm your selection. The
“new” mode will be in effect after the Server is restarted.
NOTE: After applying the box mode setting, you must restart the
Server by selecting the Restart Hardware option on the Shut
Down screen. (See the Shut Down sub-section under the Server
menu section in this chapter.)
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
Add/Edit/Delete Administrators screen
The Add/Edit/Delete Administrators screen displays when
the Administrators option is selected from the Network
menu. This screen is used for viewing, adding, editing, and
deleting the login ID of personnel authorized to configure
the Server. For security purposes, administrators should be
the first users set up on the Server.
Fig. 1:2-4 Add/Edit/Delete Administrators screen
TIP: 8e6 recommends adding an alternate login ID prior to editing
or deleting the default login ID. By doing so, if one login ID fails,
you have another you can use.
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
View a List of Administrators
To view a list of administrator user names, click the down
arrow at the New Administrator field. If no administrator
has yet been assigned to the Server, no selections display
except for the default “admin” user name.
Add an Administrator
1. Select New Administrator from the pull-down menu.
2. In the User Name field, enter up to 20 characters—this
may include upper- and/or lowercase alphanumeric char-
acters, and special characters.
3. In the Password field, enter eight to 20 characters—
including at least one alpha character, one numeric char-
acter, and one special character. The password is case
sensitive.
4. In the Confirm Password field, re-enter the password in
the exact format used in the Password field.
5. Click the Save button to add the administrator to the
choices in the pull-down menu.
Edit an Administrator’s Login ID
1. Select the administrator’s user name from the pull-down
menu.
2. Edit either of the following fields:
• User Name
• Password (if this field is edited, the Confirm Password
field must be edited in tandem)
3. Click the Save button.
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
Delete an Administrator
1. Select the administrator’s user name from the pull-down
menu.
2. After the administrator’s login ID information populates
the fields, click the Delete button to remove the adminis-
trator’s user name from the choices in the pull-down
menu.
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
Locked-out Accounts and IPs screen
The Locked-out Accounts and IPs screen displays when the
Lockouts option is selected from the Network menu. This
screen is used for unlocking accounts or IP addresses of
administrators and sub-administrators that are currently
locked out of the Administrator console or Web Client.
Fig. 1:2-5 Locked-out Accounts and IPs screen
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
NOTE: An account or IP address becomes locked if the Pass-
word Security Options feature is enabled in the Optional Features
screen, and a user is unable to log into the Administrator console
or Web Client due to a password expiration, or having met the
specified number of failed password attempts within the desig-
nated timespan.
View Locked Accounts, IP addresses
The frames in this screen display the following messages if
there are no users currently locked out:
• Locked-out Admin GUI Accounts - There is no Admin
GUI account currently locked out.
• Locked-out Web Client Accounts - There is no Web
client account currently locked out.
• Locked-out IPs - There is no IP currently locked out.
If there are any locked accounts/IP addresses in a frame,
each locked username/IP address displays on a separate
line followed by a checkbox. The Select All and Unlock
buttons display at the bottom of the frame.
Unlock Accounts, IP addresses
To unlock an account/IP address in a frame:
1. Click the checkbox corresponding to the username/IP
address.
TIP: To unlock all accounts/IPs in a frame, click Select All to
populate all checkboxes in the frame with check marks.
2. Click Unlock to unlock the specified accounts/IPs, and to
display the message screen showing one of the following
pertinent messages for each unlocked account/IP:
• Admin account: ‘xxx’ has been successfully unlocked.
• Web client account: ‘xxx’ has been successfully
unlocked.
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
• IP: ‘x.x.x.x’ has been successfully unlocked.
NOTE: In the text above, ‘xxx’ and ‘x.x.x.x’ represents the
unlocked username/IP address.
3. Click OK to return to the Locked-out Accounts and IPs
screen that no longer shows the accounts/IPs that have
been unlocked.
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
Server Menu
The Server pull-down menu includes options for setting up
processes for maintaining the Server. These options are:
Backup, Self-Monitoring, Server Status, Secure Access,
Software Update, Shut Down, and Web Client Server
Management.
Fig. 1:2-6 Server menu, main screen
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ADMINISTRATOR SECTION CHAPTER 2: CONFIGURING THE ER SERVER
Backup screen
The Backup screen displays when the Backup option is
selected from the Server menu. This screen is used for
setting up the password for the remote server’s FTP
account, for executing an immediate backup on the ER
Server, and for performing a restoration to the database
from the previous backup run.
Fig. 1:2-7 Backup screen
Backup and Recovery Procedures
IMPORTANT: 8e6 recommends establishing backup and
recovery procedures when you first begin using the ER Server.
Please follow the advice in this section to ensure your ER Server
is properly maintained in the event that data is lost and back up
procedures need to be performed to recover data.
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Although automatic backups to a local ER hard drive are
scheduled nightly by default, it is important that the ER
administrator implements a backup policy to ensure data
integrity and continuity in the event of any possible failure
scenario. This policy should include frequent, remote
backups, such that raw logs and ER database files are avail-
able for restoration without relying on the ER’s hard drives.
In general, recovery plans involve (i) restoring the most
recent backup of the database, and (ii) restoring raw logs to
fill in the gap between the most recent backup of the data-
base, and the current date and time.
Some scenarios and action plans to consider include the
following:
• The ER database becomes corrupted - Correct the
root problem. Restore the database from the most recent
ER backup, and reprocess raw logs up to the current
date and time.
• The data drive fails - Replace the data drive. Restore
the database from the ER backup drive, and reprocess
raw logs up to the current date and time.
• The backup drive fails - Replace the backup drive, and
perform a manual backup.
• Both data and backup drives are damaged - Restore
the database from the most recent remote backup, and
reprocess raw logs up to the current date and time.
As you can see, it is critical that raw logs are available to
bridge the gap between the last database backup and the
present time, and more frequent backups (local and remote)
result in less “catch-up” time required for reprocessing raw
logs.
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Set up/Edit External Backup FTP Password
In order to back up the ER Server’s database to a remote
server, an FTP account must be established for the remote
server.
NOTE: In the External Backup FTP Account frame, the login
name that will be used to access the remote server displays in
the Username field. This field cannot be edited.
1. In the Password field, enter up to eight characters for the
password. The entry in this field is alphanumeric and
case sensitive.
2. In the Confirm Password field, re-enter the password in
the exact format used in the Password field.
3. Click the Apply button to save your entries. The updated
Account ID will be activated after two minutes.
Execute a Manual Backup
In addition to performing on demand backups in preparation
for a disaster recovery, you may wish to execute a manual
backup under the following circumstances:
• Power outage - If there is a power outage at your facility
and your system uses a backup battery, you might want
to back up data before the battery fails.
• Rolling blackout - If your facility is subjected to rolling
blackouts, and a blackout is scheduled during the time of
your daily backup, you should back up your data before
the blackout period, when the ER Server will be down.
• Expiration about to occur - If a data expiration is about
to occur, you might want to back up your data before
losing the oldest data on the ER Server, prior to the daily
backup process.
WARNING: If corrupted data is detected on the ER Server, do not
backup your data, as you may back up and eventually restore a
corrupted database.
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When performing a manual backup, the ER’s database is
immediately saved to the internal backup drive. From the
remote server, the backup database can be retrieved via
FTP, and then stored off site.
TIP: 8e6 recommends executing an on demand backup during
the lightest period of system usage, so the Server will perform at
maximum capacity.
1. Click the Manual Backup button in the Internal Backup/
Restore Action frame to specify that you wish to back up
live data to the ER Server’s internal backup drive.
2. On the Confirm Backup/Restore screen, click the Yes
button to back up the database tables and indexes.
WARNING: 8e6 recommends that you do not perform other func-
tions on the ER Server until the backup is complete. The time it
will take to complete the backup depends on the size of all tables
being saved.
Perform a Remote Backup
After executing the manual backup, a remote backup can be
performed on your remote server.
NOTE: Before beginning this FTP process, be sure you have
enough space on the remote server for storing backup data. The
required space can be upwards of 200 gigabytes.
1. Log in to your FTP account.
2. Use FTP to download the ER Server’s backup database
to the remote server. When you are in the /backup/data-
base/ directory, be sure to get all the *.data files to
include in your backup. You can then go to the archive
directory to get all the raw logs to include in your backup.
3. Store this backup data in a safe place off the remote
server. If this backup database needs to be restored, it
can be uploaded to the ER Server via FTP. (See Perform
a Restoration to the Server.)
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Perform a Restoration to the ER Server
There are two parts in performing a restoration of data to
your ER Server. Part one requires data to be loaded on the
remote server and then FTPed to the ER Server. Part two
requires the FTPed data to be restored on the ER Server.
NOTE: Before restoring backup data to the ER Server, be sure
you have enough space on the ER Server. Data that is restored
to the ER Server will automatically include indexes.
Perform these steps on the remote server:
1. Load the backup data on your remote server.
2. Log in to your FTP account.
3. FTP the backup data to the ER Server’s internal backup
drive.
On the ER Server’s Backup screen:
1. Click the Manual Restore button in the Internal Backup/
Restore Action frame to specify that you wish to over-
write data on the live ER Server with data from the
previous, internal backup run.
2. On the Confirm Backup/Restore screen, click the Yes
button to restore database tables and indexes to the ER
Server.
NOTE: The amount of time it will take to restore data to the ER
Server depends on the combined size of all database tables
being restored. 8e6 recommends that you do not perform other
functions on the ER Server until the restoration is complete.
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Self Monitoring screen
The Self Monitoring screen displays when the Self-Moni-
toring option is selected from the Server menu. This screen
is used for setting up and maintaining e-mail addresses of
contacts who will receive automated notifications if prob-
lems occur with the network. Possible alerts include situa-
tions in which a daemon stops running, software fails to run,
corrupted files are detected, or a power outage occurs.
Fig. 1:2-8 Self Monitoring screen
As the administrator of the Server, you have the option to
either activate or deactivate this feature. When the self-
monitoring feature is activated, an automated e-mail
message is dispatched to designated recipients if the Server
identifies a failed process during its hourly check for new
data.
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View a List of Contact E-Mail Addresses
If this feature is currently activated, the e-mail address of the
Master Administrator displays on this screen, along with any
other contacts set up as Choice one - four.
Set up and Activate Self-Monitoring
1. Click the radio button corresponding to YES.
2. Enter the Master Administrator’s E-Mail Address.
3. In the Send e-mail to e-mail address fields, enter at
least one e-mail address of a person authorized to
receive automated notifications. This can be the same
address entered in the previous field. Entries in the three
remaining fields are optional.
4. If e-mail addresses were entered in any of the four
optional e-mail address fields, click in the Choice one -
Choice four checkboxes corresponding to the e-mail
address(es).
5. Click the Save button to activate self-monitoring.
Remove Recipient from E-mail Notification List
1. To stop sending emergency notifications to an e-mail
address set up in the list, remove the check mark from
the checkbox corresponding to the appropriate e-mail
address.
2. Click the Save button to remove the recipient’s name
from the e-mail list. The Master Administrator and any
remaining e-mail addresses in the list will continue
receiving notifications.
Deactivate Self-Monitoring
1. Click the radio button corresponding to NO.
2. Click the Save button to deactivate self-monitoring.
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Server Status screen
The Server Status screen displays when the Server Status
option is selected from the Server menu. This screen, which
automatically refreshes itself every 10 seconds, displays the
statuses of processes currently running on the Server, and
provides information on the amount of space and memory
used by each process.
Fig. 1:2-9 Server Status screen
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View the Status of the Server
The Product Version number of the software displays at the
top of the screen, along with the date that software version
was implemented. Status information displays in the
following sections of this screen:
• CPU Utilization - includes CPU process data and infor-
mation on the status of the top command
• Disk drives status - provides data on the status of each
drive of the operating system
• NETSTAT - displays the status of a local IP address
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Secure Access screen
The Secure Access screen displays when the Secure
Access option is selected from the Server menu. This
screen is primarily used by 8e6 technical support represen-
tatives to perform maintenance on your Server, if your
system is behind a firewall that denies access to your
Server.
Fig. 1:2-10 Secure Access screen
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Activate a Port to Access the Server
1. After the administrator at the customer’s site authorizes
you to use a designated port to access their Server, enter
that number at the Port # field.
2. Click the Start button to activate the port. This action
enters the port number in the list box above, replacing
the text: “No connection”.
Fig. 1:2-11 Port entries
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Terminate a Port Connection
1. After maintenance has been performed on the
customer’s Server, select the active port number from
the list box by clicking on it.
2. Click the Stop button to terminate the port connection.
This action removes the port number from the list box.
Terminate All Port Connections
If more than one port is currently active on the customer’s
Server and you need to terminate all port connections, click
the Stop All button. This action removes all port numbers
from the list box.
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Software Update screen
The Software Update screen displays when the Software
Update option is selected from the Server menu. This
screen is used for updating the Server with software
updates supplied by 8e6, and for viewing a list of software
updates that are available and/or previously installed on the
Server.
Fig. 1:2-12 Software Update screen
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View Installed Software Updates
Any software update previously installed on the Server
displays in the ER Patch History frame. For each installed
software update, the Date installed (YYYY/MM/DD), and
software update Name and Description display.
Uninstall the Most Recently Applied Software Update
In the ER Patch History frame, the most recently applied
software update can be unapplied by clicking Undo. This
action removes the software update from the Server.
View Available Software Updates
Any software update available for installing on the ER
Server displays in the ER Patch Updates frame. The
following information is included for each software update:
Date the software update was made available (YYYY/MM/
DD), software update Name, and Description (software
version number, and Prerequisite software version for
installing the software update). The Apply Now and
README buttons display beneath the software update
name. (See Install a Software Update for information about
these buttons.)
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Install a Software Update
WARNING: Before installing a software update, you must shut off
the Server’s software by selecting the Shutdown Software
option on the Shut Down screen. (See the Shut Down sub-
section under the Server menu section in this chapter.) All soft-
ware updates must be installed in numerical order on your
Server.
NOTES: Be sure to terminate all reports that are currently running
or are scheduled to run before applying a software update, and
that port 8084 is open on your network.
In the ER Patch Updates frame, two buttons are available:
README and Apply Now.
README:
1. Click README to open a pop-up box containing informa-
tion about the software release:
Fig. 1:2-13 Software update box
2. After reading the contents of the software release, click
Close to close the pop-up box.
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Apply Now:
1. Click Apply Now to open a dialog box containing infor-
mation about the software release:
Fig. 1:2-14 Software update dialog box
2. Click Yes to open the EULA dialog box:
Fig. 1:2-15 EULA dialog box
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3. After reading the contents of the End User License
Agreement, click Yes if you agree to its terms. This action
closes the EULA dialog box and begins the software
update application process.
4. To determine whether the software update has been
successfully applied, click the hyperlink (“here”) beneath
the ER Patch History frame in the Software Update
screen to open the Patch Log window:
Fig. 1:2-16 Patch Log window
5. After viewing the contents of this window, click Close to
close this window.
6. After the software update has been successfully applied,
refresh the Software Update screen by selecting Soft-
ware Update from the Server pull-down menu. The soft-
ware update details should display in the ER Patch
History frame.
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NOTE: After installing the software update, if a message displays
that informs you to reboot the Server, you should select the
Restart Software option on the Shut Down screen.
Shut Down screen
The Shut Down screen displays when the Shut Down option
is selected from the Server menu. This screen is used to
restart or shut down the Server’s software or hardware.
Fig. 1:2-17 Shut Down screen
Server Action Selections
• Restart the Server’s Hardware - The Restart Hardware
option should be selected if the Server box needs to be
rebooted—for example, when applying certain hardware
configurations. You will need to use this option if the box
mode has been changed or after an IP address has been
entered in the Network Settings screen. During the Hard-
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ware Restart process, files normally FTPed to the Server
are routed to a problem directory in the logging device.
When the Server is running again, these files are FTPed
to the Server.
• Shut Down the Server’s Hardware - The Shutdown
Hardware option should only be selected if the Server’s
hardware must be completely shut down—for example, if
the Server box will be physically relocated. When this
option is selected, the Server box shuts off, and files
normally FTPed to the Server will be routed to a problem
directory in the logging device. When the Server is
rebooted, these files will be FTPed to the Server.
• Restart the Server’s Software - The Restart Software
option should be selected if daemons fail to run and/or
the database needs to be started again. When this option
is selected, the MySQL database is rebooted.
• Shut Down the Server’s Software - The Shutdown
Software option should be selected if a software update
needs to be installed on the Server. When the Shutdown
Software option is selected, the MySQL database shuts
off and no files are FTPed to the Server.
Perform a Server Action
1. Click the radio button corresponding to the Server Action
you wish to execute.
2. Click the Apply button to display the warning screen.
3. To proceed with your selection, click the Restart or Shut-
down button on the warning screen. To change your
selection, click the Back button of the browser window to
return to the Shut Down screen.
NOTE: When the Restart Software or Hardware option is
selected, the Server will take five to 10 minutes to reboot. After
this time, you can go to another screen or log off.
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Web Client Server Management screen
The Web Client Server Management screen displays when
the Web Client Server Management option is selected from
the Server menu. This screen is used for enabling specified
Web Client Server features.
Fig. 1:2-18 Web Client Server Management screen
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Restart the Web Client Server
In the Restart Web Client Server frame, click Restart to
restart the Web Client server. As a result of this action, a
screen displays with the following message: “The Web
Client Server will restart in a few minutes.” Click OK to
return to the Web Client Server Management screen.
Enable/Disable Web Client Server Access
1. In the Enable/Disable HTTP/HTTPS access to Web
Client Server frame, click the checkbox(es) corre-
sponding to the option(s) for logging into the Web Client:
• “HTTP” - Choose this option to let users log into the
Web Client using an HTTP IP address
• “HTTPS” - Choose this option to let users log into the
Web Client using an HTTPS IP address
NOTE: Remove the check mark to disable a selection.
2. Click Apply.
Enable/Disable the Web Client Scheduler
1. In the Enable/Disable Web Client Schedule frame, click
the appropriate radio button to specify whether or not to
automatically run scheduled Web Client reports:
• “ON” - Choose this option to let the Web Client auto-
matically run scheduled reports.
WARNING: Do not select this option if using the Access Client to
run scheduled reports; duplicate reports will be generated.
• “OFF” - Choose this option to use the Access Client for
running scheduled reports, or if you do not want the
Web Client to run scheduled reports.
2. Click Apply.
3. Click Restart to restart the Web Client Server.
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Database Menu
The Database pull-down menu includes options for config-
uring the database. These options are: IP.ID, Username
Display Setting, Elapsed Time, Page Definition, Tools, Expi-
ration, NAS Status, Optional Features, and User Group
Import.
Fig. 1:2-19 Database menu, main screen
User Name Identification screen
The User Name Identification screen displays when the
IP.ID option is selected from the Database menu. This
screen is used for configuring the Server to identify users
based on the IP addresses of their machines, their user-
names, and/or their machine names. Information set up on
this screen is used by the Client when logging a user’s
Internet activity.
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Fig. 1:2-20 User Name Identification screen with IP.ID activated
As the administrator of the Server, you have the option to
either enable or disable this feature for logging users’ activ-
ities by usernames, machine names, and/or IP addresses of
machines.
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WARNINGS
The ER will generate NetBIOS requests outside the network if
IP.ID is activated and if no segment settings have been specified
in the configuration of the R3000—causing it to log external
traffic. To resolve this issue, the R3000 should be modified to log
activity only within the network. If a firewall is used, it should be
set up to prevent logging NetBIOS requests outside the network.
If using IP.ID, note that user login times are established for set
periods of 15 minutes, and if more than one user logs onto the
same machine during that time period, the activity on that
machine will be identified with the first user who logged onto that
machine. For example, the first user logs on a machine for three
minutes and then logs off. The second user logs on the same
machine for 11 minutes and then logs off. The first user logs back
on that machine for 16 minutes. All 30 minutes are logged as the
first user’s activity.
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View the User Name Identification screen
There are two frames on this screen: one used for custom-
izing the label that displays in Client reports for unidentified
machines, and the other used for specifying username iden-
tification (IP.ID) criteria. These frames will be populated if
entries were previously made in them.
Set up a Customized Label for Unidentified
Machines
The Text Label frame is used for creating a customized label
to display in reports generated by the Client. This label will
replace the default “IP Only” label that is used for identifying
any machine that is not assigned to a specific user.
1. Click in the checkbox to indicate that you wish to create a
customized text label for unidentified user machines.
2. In the Replace the default “IP Only” label with this
label field, enter up to 14 characters of text for the label.
3. Click Save to save your entries.
Configure the Server to Log User Activity
1. In the IP.ID (Microsoft Username Lookup) section of the
screen, click the radio button corresponding to Enable.
This action opens an alert box informing you that if user-
names are enabled, these usernames will overwrite
those that are being imported from the shadow log.
2. Click OK to close the alert box, and to activate the IP.ID
and Static IP assignment checkboxes.
3. Select one or both of the following options by clicking in
the designated checkbox(es):
• IP.ID - this option logs a user’s activity by username
(login ID).
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• Static IP assignment - this option logs a user’s
activity by the IP address of the machine used. When
selecting this option, the Update button becomes acti-
vated.
a. Click the Update button to automatically generate
a table of static IP addresses and machine names.
After this table is created, the message screen
displays to confirm the successful execution of this
task.
b. Click the Back button to return to the User Name
Identification screen.
4. In the IP/Machine/Username to ignore list boxes, enter
all IP addresses, machine names, and/or usernames the
Server should disregard when identifying users. Each
entry should be made in a separate row.
5. After making all necessary entries on this screen, click
the Save button.
NOTE: After saving your entries, the IP.ID frame becomes
disabled. To make modifications in this frame, you must follow all
steps in this sub-section.
Deactivate User Name Identification
1. Click the radio button corresponding to Disable.
2. Click the Save button.
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Username Display Setting screen
This Username Display Setting screen displays when the
Username Display Setting option is selected from the Data-
base menu. This screen is used for configuring the user-
name format imported from raw logs and customizing the
username format that displays in reports.
Fig. 1:2-21 Username Display Setting screen
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View the Current Username Display Setting
In the Current Username Display Setting frame, the current
username format displays—if previously entered in the
Display username field and saved on this screen.
Modify the Username Display Setting
In the Modify Username Display Setting frame, make selec-
tions from list boxes and apply results for the new username
format to be displayed in the report.
1. By default, the following choices display in the Available
Fields list box: Domain Name, Organization Name,
Department Name, User Name. Make a selection from
this list for the first field displayed in your server console
and raw logs that you wish to include in the username
format in the report.
2. Click Add to include this selection in the Raw Log Fields
list box below.
NOTE: Follow steps 1 and 2 for each consecutive field to be
added to the Raw Log Fields list box.
TIP: Click the Reset button on this screen at any time to revert to
the default settings.
WARNING: It is important to select the correct fields from this list,
in the order in which they appear in your server console. For
example, if the username format on the console is Domain
Name\Department Name\User Name, and only User Name and
Department Name are selected from the Available Fields list
box—in that order—the report will display information in the
wrong order. In this example, if the Domain Name is LOGO, the
Department Name is Admin, and the User Name is JSmith, the
report will show JSmith\Admin, instead of LOGO\Admin\JSmith.
3. In the Raw Log Fields list box, select the first field to be
displayed in the username format on the report.
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4. Click Add to include your selection in the Display user-
name field below.
NOTE: Follow steps 3 and 4 for each field to be added to the
Display username field below. Each additional selection added to
the display name is preceded by a backslash ( \ ).
5. Click Apply to save your entries and to display the new
username format in the Current Username Display
Setting frame.
NOTE: Changes made to username display settings in this
screen will not be effective until the next day’s reports are gener-
ated.
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Page View Elapsed Time screen
The Page View Elapsed Time screen displays when the
Elapsed Time option is selected from the Database menu.
This screen is used for establishing the value—amount of
time—that will be used when tracking the length of a user’s
stay at a given Web site, and the number of times the user
accesses that site.
Fig. 1:2-22 Page View Elapsed Time screen
Establish the Unit of Elapsed Time for Page Views
1. In the Elapse Time field, enter the number of seconds
that will be used as the value when tracking a user’s visit
to a Web site.
2. Click the Save button.
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Elapsed Time Rules
Each time a user on the network accesses a Web site, this
activity is logged as one or more visit(s) to that site. The
amount of time a user spends on that site and the number of
times he/she accesses that site is tracked according to the
following rules:
• A user will be logged as having visited a Web site one
time if the amount of time spent on any pages at that site
is equivalent to the value entered at the Elapse Time
field, or less than that value.
For example, if the value entered at the Elapse Time field
is 10 seconds, and if the user is at a site between one to
10 seconds—on the same page or on any other page
within the same site—the user’s activity will be tracked
as one visit to that Web site.
• Each time the user exceeds the value entered at the
Elapse Time field, the user will be tracked as having
visited the site an additional time.
For example, if the value entered at the Elapse Time field
is 10 seconds and the user remains at a Web site for 12
seconds, two visits to that site will be logged for him/her.
• Each session at a Web site is tracked as one or more
visit(s), depending on the duration of the session. A
session is defined as a user’s activity at a site that begins
when the user accesses the site and ends when the user
exits the site.
For example, if the value entered at the Elapse Time field
is 10 seconds and the user spends five seconds on a
Web site, then exits, then returns to the same site for
another 15 seconds, the user will have two sessions or
three visits to that site logged for him/her (5 seconds = 1
visit, 15 seconds = 2 visits, for a total of 3 visits).
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Page Definition screen
The Page Definition screen displays when the Page Defini-
tion option is selected from the Database menu. This screen
is used for specifying the types of pages to be included in
the detail report for Page searches.
Fig. 1:2-23 Page Definition screen
View the Current Page Types
The Current page types list box contains the extensions of
page types to be included in the detail report.
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Remove a Page Type
To remove a page type from the detail report:
1. Select the page extension from the Current page types
list box.
2. Click Remove.
3. Click Apply.
Add a Page Type
To add a page type in the detail report:
1. Enter the New Page Type extension.
2. Click Add to include the extension in the Current page
types list box.
3. Click Apply.
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Tools screen
The Tools screen displays when the Tools option is selected
from the Database menu. This screen is used for viewing
reports and logs to help you troubleshoot problems with the
Client application.
Fig. 1:2-24 Tools screen
The following options are available on this screen:
• View Diagnostic Reports
• View Database Status Logs
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View Diagnostic Reports
1. Choose a report from the pull-down menu (Table Status,
Process List, Full Process List, Tables, or Daily
Summary).
2. Click the View button to view the selected diagnostic
report in a pop-up window:
• Table Status - This report contains a list of Client table
names, and columns of statistics on each table, such
as type, size, number of rows, and time created and
updated.
• Process List - This report shows a list of current SQL
queries in the database, in an abbreviated format.
• Full Process List - This report shows a list of current
SQL queries in the database, in the full format that
includes all columns of data.
• Tables - This report contains a list of the names of
tables currently in the database.
• Daily Summary - This report shows the date range of
summary tables currently in the database.
3. Click the “X” in the upper right corner of the pop-up
window to close the window.
View Database Status Logs
1. Choose a database status log from the pull-down menu.
2. Click the View button to view the selected database
status log in a pop-up window:
• db Active - This log indicates when client tables were
last updated with hits_objects and hits_pages.
• db Backup - This log provides information about the
MySQL backup/restore operation.
• db Control - This log shows a list of actions performed
by the ER process when processing log files.
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• db Expiration - This log includes information about
expiring data on the Server.
• db Expire Summary - This log provides a list of data
expiration from summary tables.
• db Identify - This log provides information about the
Server’s action of obtaining user/machine names from
name log files and populating the database with these
names.
• db Ipgroups - This log lists individual and group IP
records that were added to—and deleted from—the
client group lookup table.
• db Logloader - This log provides information about
log file parsing and the number of valid and invalid
records that are processed.
• db Nbtlookup - This log provides a list of user/
machine IP addresses from the NetBIOS lookup.
• db Split - This log contains information pertaining to
the formation of the hits_objects/hits_pages tables.
• db Staticip - This log provides information about
settings on the server for the static IP assignment
option.
• db Summary - This log shows a summarization of
activities from the dbsummary database tool.
• db Support - This log includes a list of temporary
tables that were created for the formation of the hits
tables.
• db Tool - This log shows information about system
checks performed on disk usage, free memory,
unprocessed files, and daemons.
• db Traffic - This log provides information about the
daily traffic table.
• File Watch Log - This log shows a list of records that
were imported from one machine to another.
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• Patch Log - This log gives information about applied
software updates.
• MYSQL Log - This log provides information pertaining
to the MySQL server.
• Error Entry - R2k - This log displays a list of R2000
query errors.
• Error Entry - R3k - This log displays a list of R3000
query errors.
3. Click the “X” in the upper right corner of the pop-up
window to close the window.
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Expiration screen
The Expiration screen displays when the Expiration option
is selected from the Database menu. This screen shows
statistics on the amount of data currently stored on the
Server box, and provides an estimated date when that data
will expire. By reviewing the current database disk space
utilization and the average number of daily hits on your
Server, adjustments can be made to the number of weeks of
live and archive data you wish to store in the future before
that data expires.
Fig. 1:2-25 Expiration screen
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NOTE: Though the database is backed up automatically each
day, under certain circumstances you may need to perform a
manual backup to the internal backup drive, and then save this
data off site. (See the Server Menu Backup screen section for
information on establishing backup procedures, and backing up
and restoring data on the ER Server.)
Expiration Screen Terminology
The following terminology is used on the Expiration screen:
• Live - pertains to indexed data on the hard drive of the
Server for the most recent weeks—the period designated
as “live.” Indexed data includes pages and objects that
were accessed by users on the Internet, as well as the
indexes for these items.
When setting up the Server to store data, 8e6 recom-
mends that you allocate the highest percentage possible
for live data storage, since reports run faster if indexes
are available for pages and objects.
If your Server is set up to store live data only (100
percent live data), you will be able to store less data than
if you store both live and archive data, since indexes
require additional storage space.
• Archive - pertains to non-indexed data on the hard drive
of the Server for the oldest weeks—the period desig-
nated as “archive.” Non-indexed data might include
pages and/or objects that were accessed by users on the
Internet.
Since archive data contain no indexes, they occupy less
space on the Server than live data—which include
indexes and pages/objects. However, reports generated
for periods of time with archive data take longer to
process since indexes are not included for that data.
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• Expire - pertains to the action of dropping data from the
Server when there is no room left on the hard drive for
additional storage. When the hard drive reaches its
maximum data storage capacity, indexes from the oldest
week of data stored on the Server are dropped, or
“expired” from the Server. Thereafter, when more space
is needed on the Server, the oldest week of non-indexed
data “expires.”
Expiration Rules
The administrator of the Server specifies the number of
weeks of data that will be stored on the Server, based on the
storage capacity of the hard drive, and the number of hits on
the Server. After inputting the percentage of live data to be
stored, the Server translates that figure into the equivalent
of weekly time periods for live and/or archive data storage.
When the Server reaches the maximum number of weeks
allocated for live data storage, the oldest week of live data
stored on the Server attains an archive data status. In
attaining an archive data status, the index for that week of
data is dropped from the database tables.
When the Server reaches its maximum number of weeks
allocated for archive data storage, the oldest week of non-
indexed data stored on the Server is automatically dropped
(expired) from the database.
Once data expires, it cannot be recovered.
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View Data Storage Statistics
In the Status section of this screen, the date and time of the
last database expiration displays in the Status bar. The date
displays in the YYYY-MM-DD format, and the time displays
in military time (01-24 hours) using the HH:MM:SS time
format.
The following data that displays is current as of the most
recent database expiration run:
• Data scope for total data - the date and time range of all
live and archive data currently stored on the Server. The
date displays in the YYYY-MM-DD format, and the time
displays in military time (01-24 hours) using the
HH:MM:SS time format.
• Total number of week(s) stored - the number of weeks
represented in the total data date scope.
• Current live data (yearweekno/date scope) - the range
of dates and times of live data currently stored on the
Server.
The first line displays the range of year(s) and weeks in
the YYYYWW format, where “Y” represents the year, and
“W” represents the week number in that year (01-52).
The second line displays the first date and time in the
range of live data currently stored on the Server. The
date displays in the YYYY-MM-DD format, and the time
displays in military time (1-24 hours) using the
HH:MM:SS time format.
The third line displays the last date and time in the range
of live data currently stored on the Server, using the
same format as in the second line of data.
• Total number of live week(s) - the number of weeks
represented in the live data date scope.
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• Current archive data (yearweekno/date scope) - the
range of dates and times of archive data currently stored
on the Server.
The first line displays the range of year(s) and weeks in
the YYYYWW format, where “Y” represents the year, and
“W” represents the week number in that year (01-52).
The second line displays the first date and time in the
range of archive data currently stored on the Server. The
date displays in the YYYY-MM-DD format, and the time
displays in military time (1-24 hours) using the
HH:MM:SS time format.
The third line displays the last date and time in the range
of archive data currently stored on the Server, using the
same format as in the second line of data.
• Total number of archive week(s) - the number of weeks
represented in the archive data date scope.
• Database disk space utilization - the percentage of
space currently being used on the hard drive for both live
and archive data. If a high percentage displays, you may
want to expire data in the near term (see Change Data
Storage Settings).
• (used database space/total database space) - the
amount of space in Gigabytes currently being used on
the hard drive for both live and archive data, and the total
amount of space in Gigabytes (Gbytes) on the hard drive
allocated to database storage.
• Target percentage of live data - the percentage of live
data to be stored on the Server. If this figure is 100, only
live data will be stored. If this figure is less than 100, the
remaining percentage to be stored will be archive data.
The percentage that displays can be changed by
entering and saving a different figure in the Percentage
of live data field in the Change Settings section of this
screen.
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• Last 8 weeks hits/day average - the average number of
hits on the Server per day, based on the last eight weeks
of data stored on the Server.
The following data that displays is current as of the last
changes made in the Change Settings section of the
screen:
• Estimated total week(s) of live data - the number of
weeks of live data the Server will store, based on your
specifications. This number is affected by the hits/day on
the Server, and the maximum number of weeks of data
the Server is able to hold.
The number of weeks of live data to be stored can be
changed by making a new entry in the Percentage of live
data field in the Change Settings section of this screen,
and saving the result of your calculations that displays
below in the Estimated total week(s) of live data field.
• Estimated total week(s) of archive data - the number
of weeks of archive data the Server will store, based on
your specifications. This number is affected by the hits/
day on the Server, and the maximum number of weeks of
data the Server is able to hold.
The number of weeks of archive data to be stored can be
changed by making a new entry in the Percentage of live
data field in the Change Settings section of this screen,
and saving the result of your calculations that displays
below in the Estimated total week(s) of archive data field.
• Estimated number of week(s) until next expiration -
the number of weeks from this week that data on the
Server will expire.
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Change Data Storage Settings
The Change Settings section of the screen is used for
updating the amount of data that will be stored on the Server
box in the future. By making an entry in this section of the
screen, you dictate how data on the box will expire.
At the Hits/day field, the number of hits on the Server per
day displays. This is the same figure that displays in the
Last 8 weeks hits/day average field in the Status section
above.
1. In the Percentage of live data field, enter a figure for the
percentage of data you wish to be stored as live data on
the box. If you want all data to be live data only, enter
100.
2. Click the Calculate button to display results in the
following fields below: Estimated total week(s) of live
data, and Estimated total week(s) of archive data.
After viewing your results in these display fields, you can
adjust the number of weeks that data will be saved on the
Server, if necessary. To do so, follow steps 1 and 2 again.
3. Once you are satisfied with your results, click the Save
button. As a result of your entries, the following occurs:
• the figure saved in the Percentage of live data field
displays in the Target percentage of live data field in
the Status section
• the figures displayed in the Estimated total week(s) of
live/archive data fields display in the Estimated total
week(s) of live/archive data fields in the Status section
• the Estimated number of week(s) until next expiration
field may display a new figure, based on the new
settings you saved.
When the next database expiration runs, all other fields
in the Status section will reflect the new calculations.
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TIP: 8e6 recommends that you set up your Server to store more
live data than archive data for the benefit of administrators and
sub-administrators who generate reports via the Client applica-
tion. Report processing times are slower when generating reports
that include non-indexed data.
If your Server is set up to store only live data, you will be able to
store less data than if you store both live and archive data, since
indexes require additional storage space.
NOTE: See Appendix A: Evaluation Mode for information about
viewing the Expiration screen in the evaluation mode.
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NAS Status screen
The NAS Status screen displays when the NAS Status
option is selected from the Database menu. This screen is
used for verifying the status of the Network Attached
Storage (NAS) device. The NAS is used for storing ER data
that otherwise might be lost from the ER Server when
reaching its maximum data storage capacity.
Fig. 1:2-26 NAS Status screen
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View NAS Status Information
One of the following informational messages displays on
this screen, depending on whether or not a NAS device is
attached to the ER:
• This ER does not have a NAS device attached. NAS Ping
Status: N/A
• This ER has a NAS device attached. NAS Ping Status:
OK
• This ER has a NAS device attached. NAS Ping Status:
FAILED
If the “FAILED” message displays, verify that the NAS is
properly connected to the ER.
NOTE: Refer to the Quick Start Guides for the ER and NAS
devices for setup information.
Optional Features screen
The Optional Features screen displays when Optional
Features is selected from the Database menu (see Fig.
1:2:27). This screen is used for specifying any of the
following options to be available in the Web Client when
generating specified types of reports: Search String
Reporting, Block Request Count, Wall Clock Time, Object
Count. This screen also is used for enabling and configuring
the password security feature to be used for the Adminis-
trator console and/or Web Client.
NOTE: Optional features can be enabled or disabled at any time.
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Fig. 1:2-27 Optional Features screen
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Enable Search String Reporting
If Search String Reporting is enabled, detail drill down
reports display the full search string content typed into a
search engine text box for search sites such as Google,
Yahoo!, MSN, AOL, Ask.com, YouTube.com, and
MySpace.com.
1. Click the radio button corresponding to “ON” to let search
string entries display in drill down reports.
2. Click Apply to apply your setting.
Enable Block Request Count
If Block Request Count is enabled, the Top 20 Users by
Blocked Request canned report can be generated by the
administrator.
1. Click the radio button corresponding to “ON” to make the
Top 20 Users by Blocked Request canned report selec-
tion available in an administrator’s Canned Reports
menu.
2. Click Apply to apply your setting.
NOTE: Since Canned Reports are processed each night, any
changes made to settings today will not effective until the
following day.
Enable Wall Clock Time
If Wall Clock Time is enabled, Wall Clock Time Reports can
be generated by the administrator. These reports use the
Wall Clock Time algorithm to calculate the amount of time
an end user spent accessing a given page or object—disre-
garding the number of seconds from each hit and counting
each unique minute of Web time as one minute. Using this
algorithm, an end user could never have more than 24
hours of Web time within a given 24-hour period.
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1. Click the radio button corresponding to “ON” to make the
Wall Clock Time Report selection available in an admin-
istrator’s Custom Reports menu.
2. Click Apply to apply your setting.
NOTE: Since Wall Clock Time reports are processed each night,
any changes made to settings today will not effective until the
following day.
Enable Page and/or Object Count
In the Object Count frame, indicate whether drill down, Wall
Clock Time, and scheduled custom reports will include Web
page hits only, or both Web page and object hits. Objects
include images, graphics, multimedia items, and text item
object files.
WARNING: If “Pages only” is selected, all records of objects
accessed by end users will be lost for the time period in which
this option was enabled. Even if there were objects accessed by
end users during that time period, zeroes (“0”) will display for
object activity in generated reports.
1. Select one of two radio buttons to specify the type of hits
to be included in drill down, Wall Clock Time, and sched-
uled custom reports:
• “Pages only” - Choose this option to include only Web
page hits in reports.
• “Pages and Objects” - Choose this option to include
both Web page and object hits in reports.
2. Click Apply to apply your setting.
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Enable, Configure Password Security Option
In the Password Security Options frame, passwords for
accessing the Administrator console or Web Client can be
set to expire after a specified number of days, and/or lock
out the user from accessing the Administrator console and
Web Client after a specified number of failed password entry
attempts within a defined interval of time.
1. Enable any of the following options:
• At the Password Expiration field, click the radio
button corresponding to either password expiration
option:
• Never - Choose this option if passwords will be set
to never expire.
• Number of ‘x’ days prior to expiration - Choose
this option if password will be set to expire after ‘x’
number of days (in which ‘x’ represents the number
of days the password will be valid).
NOTES: The maximum number of days that can be entered is
365.
If a user’s password has expired, when he/she enters his/her
User Name and Password in the login screen and clicks Login,
he/she will be prompted to re-enter his/her User Name and enter
a new password in the Password and Confirm Password fields.
• At the Lockout by Username field, click the radio
button corresponding to either of the following options:
• ON - Choose this option to lock out the user by
username if the incorrect password is entered—for
the number of times specified in the Allowable
Number of Failed Password Attempts field—within
the interval defined in the Failed Password
Attempts Timespan (in minutes) field.
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• OFF - Choose this option if the user will not be
locked out by username after entering the incorrect
password.
• At the Lockout by IP Address field, click the radio
button corresponding to either of the following options:
• ON - Choose this option to lock out the user by IP
address if the incorrect password is entered—for
the number of times specified in the Allowable
Number of Failed Password Attempts field—within
the interval defined in the Failed Password
Attempts Timespan (in minutes) field.
• OFF - Choose this option if the user will not be
locked out by IP address after entering the
incorrect password.
• Allowable Number of Failed Password Attempts -
With the Lockout by Username and/or Lockout by IP
Address option(s) enabled, enter the number of times
a user can enter an incorrect password during the
interval defined in the Failed Password Attempts
Timespan (in minutes) field before being locked out of
the ER application.
NOTE: The maximum number of failed attempts that can be
entered is 10.
• Failed Password Attempts Timespan (in minutes) -
With the Lockout by Username and/or Lockout by IP
Address option(s) enabled, enter the number of
minutes that defines the interval in which a user can
enter an incorrect password—as specified in the
Allowable Number of Failed Password Attempts field—
before being locked out of the ER application.
NOTE: The maximum number of minutes that can be entered is
1440.
2. Click Apply to apply your settings.
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User Group Import screen
The User Group Import screen displays when the User
Group Import option is selected from the Database menu.
This screen is used for specifying R3000 servers to send
LDAP user group membership information to this ER
Server.
Fig. 1:2-28 User Group Import screen
Import User Groups
NOTE: R3000 IP fields are populated by default if one or more
R3000 servers are connected to this ER server.
1. Specify the R3000 IP address of each R3000 to send
LDAP user group membership data to this ER.
2. Click the checkbox corresponding to “Import from this
R3000”.
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NOTE: If additional R3000 servers need to be specified, click
More R3000s to display the next four sets of entry fields.
3. After specifying all R3000 servers, click Import Now to
begin the data importation process.
4. When the importation process has successfully been
completed, a confirmation page displays the following
message: “The importing process finished.” Click OK to
return to the User Group Import screen.
NOTE: User groups will be imported in the exact format defined
on the R3000.
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TECHNICAL SUPPORT / PRODUCT WARRANTIES TECHNICAL SUPPORT
TECHNICAL SUPPORT / PRODUCT
WARRANTIES
Technical Support
For technical support, visit 8e6 Technologies’s Technical
Support Web page at http://www.8e6.com/support.html,
or contact us by phone, by e-mail, or in writing.
Hours
Regular office hours are from Monday through Friday, 8
a.m. to 5 p.m. PST.
After hours support is available for emergency issues only.
Requests for assistance are routed to a senior-level techni-
cian through our forwarding service.
Contact Information
Domestic (United States)
1. Call 1-888-786-7999
2. Select option 3
International
1. Call +1-714-282-6111
2. Select option 3
E-Mail
For non-emergency assistance, e-mail us at
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TECHNICAL SUPPORT / PRODUCT WARRANTIES TECHNICAL SUPPORT
Office Locations and Phone Numbers
8e6 Corporate Headquarters (USA)
828 West Taft Avenue
Orange, CA 92865-4232
USA
Local
Fax
Domestic US
International
:
:
:
:
714.282.6111
714.282.6116
1.888.786.7999
+1.714.282.6111
8e6 Taiwan
7 Fl., No. 1, Sec. 2, Ren-Ai Rd.
Taipei 10055
Taiwan, R.O.C.
Taipei Local
Fax
:
:
2397-0300
2397-0306
Domestic Taiwan : 02-2397-0300
International 886-2-2397-0300
:
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TECHNICAL SUPPORT / PRODUCT WARRANTIES TECHNICAL SUPPORT
Support Procedures
When you contact our technical support department:
• You will be greeted by a technical professional who will
request the details of the problem and attempt to resolve
the issue directly.
• If your issue needs to be escalated, you will be given a
ticket number for reference, and a senior-level technician
will contact you to resolve the issue.
• If your issue requires immediate attention, such as your
network traffic being affected or all blocked sites being
passed, you will be contacted by a senior-level techni-
cian within one hour.
• Your trouble ticket will not be closed until your permission
is confirmed.
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TECHNICAL SUPPORT / PRODUCT WARRANTIES PRODUCT WARRANTIES
Product Warranties
Standard Warranty
8e6 Technologies warrants the medium on which the 8e6
product is provided to be free from defects in material and
workmanship under normal use for period of one year (the
“Warranty Period”) from the date of delivery. This standard
Warranty Period applies to both new and refurbished equip-
ment for a period of one year from the delivery date. 8e6
Technologies’ entire liability and customer’s exclusive
remedy if the medium is defective shall be the replacement
of the hardware equipment or software provided by 8e6
Technologies.
8e6 Technologies warrants that the 8e6 product(s) do(es)
not infringe on any third party copyrights or patents. This
warranty shall not apply to the extent that infringement is
based on any misuse or modification of the hardware equip-
ment or software provided. This warranty does not apply if
the infringement is based in whole or in part on the
customer’s modification of the hardware equipment or soft-
ware.
8e6 Technologies specifically disclaims all express warran-
ties except those made herein and all implied warranties;
including without limitation, the implied warranties of
merchantability and fitness for a particular purpose. Without
limitation, 8e6 Technologies specifically disclaims any
warranty related to the performance(s) of the 8e6
product(s). Warranty service will be performed during 8e6
Technologies’ regular business hours at 8e6 Technologies’
facility.
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TECHNICAL SUPPORT / PRODUCT WARRANTIES PRODUCT WARRANTIES
Technical Support and Service
8e6 Technologies will provide initial installation support and
technical support for up to 90 days following installation. 8e6
Technologies provides after-hour emergency support to 8e6
server customers. An after hours technician can be reached
by voice line.
Technical support information:
Online: http://www.8e6.com/support.html
Toll Free: 888-786-7999, press 3
Telephone: 1+714-282-6111, press 3
E-mail: [email protected]
Have the following information ready before calling tech-
nical support:
Product Description: ______________________________
Purchase Date: __________________________________
Extended warranty purchased: ______________________
Plan # _________________________________________
Reseller or Distributor contact: ______________________
Customer contact: ________________________________
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TECHNICAL SUPPORT / PRODUCT WARRANTIES PRODUCT WARRANTIES
Extended Warranty (optional)
The extended warranty applies to hardware and software of
the product(s) except any misuse or modification of the
product(s), or product(s) located outside of the United
States. The extended warranty does not include new
product upgrades. Hardware parts will be furnished as
necessary to maintain the proper operational condition of
the product(s). If parts are discontinued from production
during the Warranty Period, immediate replacement
product(s) or hardware parts will be available for exchange
with defective parts from 8e6 Technologies’ local reseller or
distributor.
Extended Technical Support and Service
Extended technical support is available to customers under
a Technical Support Agreement. Contact 8e6 Technologies
during normal business hours, 8 a.m. to 5 p.m. PST, at (888)
786-7999, or if outside the United States, call 1+(714) 282-
6111.
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APPENDICES SECTION APPENDIX A
APPENDICES SECTION
Appendix A
Evaluation Mode
By default, the ER Server and Client are set to the evalua-
tion mode. This appendix explains how to use the ER
Server in the evaluation mode, and how to activate the ER
Server to function in the activated mode.
Administrator Console
After logging on the Server, the ER Status pop-up box
opens to inform you that the ER unit is currently in the eval-
uation mode:
Fig. A-1 ER Status pop-up box
The Server will store data for the period specified in the pop-
up box: “EVALUATION MODE - MAX DATA STORAGE ‘X’
WEEKS”—in which ‘X’ represents the maximum number of
weeks in the ER’s data storage scope.
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APPENDICES SECTION APPENDIX A
You have the option to either use the ER unit in the evalua-
tion mode, or change the evaluation mode in one of two
ways—by extending the evaluation period, or by activating
the unit so that it can be used in the activated mode.
NOTE: The message: “EVALUATION MODE - MAX DATA
STORAGE ‘X’ WEEKS” also displays at the top of the Expiration
screen in the Administrator console. Refer to the Expiration
screen sub-section in Chapter 2 of the Administrator Section for
more information about data storage and expiration.
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APPENDICES SECTION APPENDIX A
Use the Server in the Evaluation Mode
To use the unit in the evaluation mode, click the "X" in the
upper right corner of the ER Status pop-up box to close it.
Expiration screen
In the evaluation mode, the Expiration screen can only be
used for viewing data storage statistics, and not for modi-
fying data storage capacity criteria.
Fig. A-2 Expiration screen
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APPENDICES SECTION APPENDIX A
When the Server is in the evaluation mode, the following
message displays at the top of the screen: “Evaluation
Mode – Max Data Storage ‘X’ Weeks” (in which ‘X’ repre-
sents the maximum number of weeks in the ER’s data
storage scope).
Since the evaluation period is set for a fixed time period, you
cannot make adjustments to the amount of data that will be
stored on the Server. Thus, the Save button is not included
at the bottom of the screen.
Change the Evaluation Mode
After the designated evaluation period has expired, you may
extend your evaluation period, or activate the unit and use it
in the activated mode. There are two ways to change the
evaluation mode from the Administrator console:
• in the ER Status pop-up box (see Fig. A-1), click Change
Evaluation Mode
• in the Evaluation screen, click the link (“here”) in the
message at the top of the screen: “Please click here to
activate the box”.
By clicking the button or link, the Activation Page pop-up
box opens:
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APPENDICES SECTION APPENDIX A
Fig. A-3 Activation Page pop-up box
Activation Page
1. In the Activation Page pop-up box, the Hostname of the
Server, IP address, and Mac Address (Media Access
Control address) display.
2. Call 8e6 Technologies at either 714-282-6111 or 1-888-
786-7999, and speak to a technical support representa-
tive about changing the evaluation mode.
The technical support representative will ask you for the
following information:
a. Hostname, IP address, and Mac Address.
b. How you wish to change the evaluation mode. You
may select either option:
• extend the evaluation mode for 2, 4, or 8 weeks, or
• change the evaluation mode to the activated mode.
After obtaining this information from you, the technical
support representative will issue you an activation code.
3. Enter the activation code in the Activation Code field.
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APPENDICES SECTION APPENDIX A
4. Click Activate to display the confirmation message in the
Activation Page pop-up box:
• If extending the evaluation period for the unit, the
following message displays: “It is now in evaluation
mode (‘X’ weeks)!” in which ‘X’ represents the number
of weeks in the new evaluation period.
• If activating the unit, the following message displays:
“Your box has been activated!”
5. Click CLOSE to close the Activation Page pop-up box.
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APPENDICES SECTION APPENDIX B
Appendix B
Disable Pop-up Blocking Software
A user with pop-up blocking software installed on his/her
workstation will need to disable pop-up blocking in order to
use the Client.
This appendix provides instructions on how to disable pop-
up blocking software for the following products: Yahoo!
Toolbar, Google Toolbar, AdwareSafe, and Windows XP
Service Pack 2 (SP2).
Yahoo! Toolbar Pop-up Blocker
Add the Client to the White List
If the Client was previously blocked by the Yahoo! Toolbar, it
can be moved from the black list and added to the white list
so that it will always be allowed to pass. To do this:
1. Go to the Yahoo! Toolbar and click the pop-up icon to
open the pop-up menu:
Fig. B-1 Select menu option Always Allow Pop-Ups From
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APPENDICES SECTION APPENDIX B
2. Choose Always Allow Pop-Ups From to open the Yahoo!
Pop-Up Blocker dialog box:
Fig. B-2 Allow pop-ups from source
3. Select the source from the Sources of Recently Blocked
Pop-Ups list box to activate the Allow button.
4. Click Allow to move the selected source to the Always
Allow Pop-Ups From These Sources list box.
5. Click Close to save your changes and to close the dialog
box.
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APPENDICES SECTION APPENDIX B
Google Toolbar Pop-up Blocker
Add the Client to the White List
To add the Client to the white list so that it will always be
allowed to pass, go to the Google Toolbar and click the #
blocked icon:
Fig. B-3 # blocked icon enabled
Clicking this icon toggles to the Site pop-ups allowed icon,
adding the Client to your white list:
Fig. B-4 Site pop-ups allowed icon enabled
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APPENDICES SECTION APPENDIX B
AdwareSafe Pop-up Blocker
Disable Pop-up Blocking
AdwareSafe’s SearchSafe toolbar lets you toggle between
enabling pop-up blocking (# popups blocked) and disabling
pop-up blocking (Popup protection off) by clicking the pop-
up icon.
1. In the IE browser, go to the SearchSafe toolbar and click
the icon for # popups blocked to toggle to Popup protec-
tion off. This action turns off pop-up blocking.
2. After you are finished using the Client, go back to the
SearchSafe toolbar and click the icon for Popup protec-
tion off to toggle back to # popups blocked. This action
turns on pop-up blocking again.
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APPENDICES SECTION APPENDIX B
Windows XP SP2 Pop-up Blocker
This sub-section provides information on setting up pop-up
blocking and disabling pop-up blocking in Windows XP SP2.
Set up Pop-up Blocking
There are two ways to enable the pop-up blocking feature in
the IE browser.
Use the Internet Options dialog box
1. From the IE browser, go to the toolbar and select Tools >
Internet Options to open the Internet Options dialog
box.
2. Click the Privacy tab:
Fig. B-5 Enable pop-up blocking
3. In the Pop-up Blocker frame, check “Block pop-ups”.
4. Click Apply and then click OK to close the dialog box.
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APPENDICES SECTION APPENDIX B
Use the IE Toolbar
In the IE browser, go to the toolbar and select Tools > Pop-
up Blocker > Turn On Pop-up Blocker:
Fig. B-6 Toolbar setup
When you click Turn On Pop-up Blocker, this menu selec-
tion changes to Turn Off Pop-up Blocker and activates the
Pop-up Blocker Settings menu item.
You can toggle between the On and Off settings to enable or
disable pop-up blocking.
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APPENDICES SECTION APPENDIX B
Add the Client to the White List
There are two ways to disable pop-up blocking for the Client
and to add the Client to your white list.
Use the IE Toolbar
1. With pop-up blocking enabled, go to the toolbar and
select Tools > Pop-up Blocker > Pop-up Blocker
Settings to open the Pop-up Blocker Settings dialog box:
Fig. B-7 Pop-up Blocker Settings
2. Enter the Address of Web site to allow, and click Add
to include this address in the Allowed sites list box. Click
Close to close the dialog box. The Client has now been
added to your white list.
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APPENDICES SECTION APPENDIX B
Use the Information Bar
With pop-up blocking enabled, the Information Bar can be
set up and used for viewing information about blocked pop-
ups or allowing pop-ups from a specified site.
Set up the Information Bar
1. Go to the toolbar and select Tools > Pop-up Blocker >
Pop-up Blocker Settings to open the Pop-up Blocker
Settings dialog box (see Fig. B-7).
2. In the Notifications and Filter Level frame, click the
checkbox for “Show Information Bar when a pop-up is
blocked.”
3. Click Close to close the dialog box.
Access the Client
1. Click the Information Bar for settings options:
Fig. B-8 Information Bar menu options
2. Select Always Allow Pop-ups from This Site—this action
opens the Allow pop-ups from this site? dialog box:
Fig. B-9 Allow pop-ups dialog box
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APPENDICES SECTION APPENDIX B
3. Click Yes to add the Client to your white list and to close
the dialog box.
NOTE: To view your white list, go to the Pop-up Blocker Settings
dialog box (see Fig. B-7) and see the entries in the Allowed sites
list box.
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INDEX
A
Access Client 49
add/edit/delete administrators 15
Add/Edit/Delete Administrators screen 22
administrator
e-mail contact setup 34
log in to Server 15
Administrator GUI 18
alert box, terminology 4
archive
data setup on Server 66
terminology 67
B
back up data
internal on demand backup 31
to remote server 32
backup
procedures 29
Backup screen 29
Block Request Count 77
Box Mode screen 20
button, terminology 4
C
checkbox, terminology 4
diagnostic reports 63
evaluation mode 89
troubleshoot problems 62
User Guide 8
components 9
Conventions 3
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INDEX
D
E
data storage setup 66
Database Menu 50
database status logs 62
Date Scope
Expiration screen 66
diagnostic reports 62
dialog box, terminology 4
disable pop-up blockers 95
Elapsed Time 58
expiration 68
Expiration screen 66
expire
data from Server 66
passwords 79
terminology 68
F
field, terminology 5
frame, terminology 5
G
generate
static table of IP addresses, machine names 54
H
I
hardware 9
install
Server patch 43
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INDEX
IP.ID 50
L
LDAP 81
Linux OS 9
list box, terminology 5
live
data setup on Server 66
terminology 67
Locked-out Accounts and IPs screen 25
lockout 79
log
database status 63
off the Server 16
on the Server 12
M
N
Manual Backup button 31
Manual Restore button 33
NAS Status screen 74
Network Menu 19
network requirements 10
Network Settings screen 28
O
P
Object Count 78
Optional Features screen 75
Page Count 78
Page Definition screen 60
Page View Elapsed Time screen 58
password
create for Administrator GUI 15
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INDEX
create for remote server’s FTP account 31
security option 79
patch
Server 41
unapply 42
pop-up blocking, disable 95
pop-up box/window, terminology 5
Product Warranties section 86
pull-down menu, terminology 5
Q
R
Quick Start Guide 75
R3000IR Quick Start Guide 11
radio button, terminology 6
remote server backup 32
reports
diagnostic 63
restart the Server 46
restore data from backup 33
rules
elapsed time 59
expiration 68
S
screen, terminology 6
Search String Reporting 77
Secure Access screen 38
Self Monitoring screen 34
Server
download patch 41
perform manual backup 31
restart 46
restore data from previous backup 33
set up IP addresses 28
shut down 46
store data, change settings 66
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INDEX
Server Menu 28
Server Status screen 36
Shut Down screen 46
software 9
Software Update screen 41
T
table, terminology 6
technical support 38
Technical Support section 83
Terminology 4
text box, terminology 6
Tools screen 62
U
update
Server software 41
User Group Import screen 81
User Name Identification screen 50
Username Display Setting screen 55
V
view
diagnostic reports 63
W
Wall Clock Time 77
Web Client Server Management screen 48
window, terminology 7
workstation requirements 10
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INDEX
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