Brilliance
273P3
EN User manual
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Customer care and warranty
Troubleshooting & FAQs
1.Important
‡ꢀ Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center.)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor.Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
‡ꢀ Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions
and upon presentation of the original invoice
or cash receipt, indicating the date of purchase,
dealer’s name and model and production
number of the product.
‡ꢀ Do not knock or drop the monitor during
operation or transportation.
Maintenance
‡ꢀ To protect your monitor from possible
damage, do not put excessive pressure
on the Monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the Monitor panel.
1.1 Safety precautions and mainte-
nance
‡ꢀ Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
‡ꢀ Unplug the monitor if you need to clean it
with a slightly damp cloth.The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
‡ꢀ To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
‡ꢀ Risk of electric shock or fire!
‡ꢀ Keep the monitor out of direct sunlight
and away from stoves or any other heat
source.
‡ꢀ If your monitor gets wet, wipe it with dry
cloth as soon as possible.
‡ꢀ If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord.Then, remove the foreign substance
or water, and send it to the maintenance
center.
‡ꢀ Remove any object that could fall into
ventilation holes or prevent proper cool-
ing of the monitor’s electronics.
‡ꢀ Do not block the ventilation holes on the
cabinet.
‡ꢀ When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
‡ꢀ Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
‡ꢀ If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
1.Important
‡ꢀ In order to maintain the best performance
of your monitor and use it for a longer life-
time, please use the monitor in a location
that falls within the following temperature
and humidity ranges.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
Temperature: 0-40°C 32-95°F
Humidity: 20-80% RH
‡ꢀ IMPORTANT: Always activate a moving
screen saver program when you leave
your monitor unattended. Always activate
a periodic screen refresh application
if your monitor will display unchanging
static content. Uninterrupted display of
still or static images over an extended
period may cause "burn in", also known as
"after-imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
Monitor panel technology. In most cases,
the "burned in" or "after-imaging" or "ghost
imaging" will disappear gradually over a
period of time after the power has been
switched off.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions andWarnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type.These blocks contain notes, cautions
or warnings.They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
Warning
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Severe” burn-in” or “after-image” or “ghost
image” symptoms will not disappear and cannot
be repaired.The damage mentioned above is
not covered under your warranty.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Service
‡ꢀ The casing cover should be opened only
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
by qualified service personnel.
‡ꢀ If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
‡ꢀ For transportation information, please refer
to "Technical Specifications".
‡ꢀ Do not leave your monitor in a car/trunk
under direct sun light.
2
1.Important
Recycling Information for Customers
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment -
WEEE
recycling.
This marking on the product or on its
packaging illustrates that, under European
Directive 2002/96/EC governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste.You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted.We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
3
2. Setting up the monitor
Connect to PC
2. Setting up the monitor
1. Turn off your computer and unplug its
power cord.
2.1 Installation
2. Connect theVGA or DVI or HDMI signal
cable for video connection.
3. Connect the Audio cable for audio
connection.
273P3
Package contents
4. Connect the USB upstream port on
the monitor and the USB port on your
computer with a USB cable.The USB
downstream port is now ready for any
USB device to plug in.
Register your product and get support at
273P3
Quick
Start
5. Plug the power cord into a nearby AC
power outlet.
6. Turn on your computer and monitor. If the
monitor displays images, the installation is
done.
2.2 Operating the monitor
DVI (optional)
VGA (optional)
Connecting to your PC
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Front view product description
To access the OSD menu
.
Kensington anti-thief lock
AC power input
HDMI input
Return to previous OSD level.
Power sensor
.
DVI-D input
VGA input
Audio input & Earphone jack
USB upstream
To switch monitor’s power ON
and OFF.
To adjust the OSD menu.
USB downstream
!
To adjust volume of the display.
4
2. Setting up the monitor
SmartImage.There are 6 modes
Main menu
Power Sensor
Sub menu
On
Off
0, 1, 2, 3, 4
to be selected: Office, Photo,
Movie, Game, Economy, Off.
VGA
DVI
Input
HDMI
Wide Screen, 4:3
Picture Format
Picture
0~100
Brightness
Description of the On Screen Display
What is On-Screen Display (OSD)?
Contrast
0~100
SmartResponse
On, Off
SmartContrast
Gamma
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
On-Screen Display (OSD) is a feature in all
Philips Monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window.A user friendly on screen
display interface is shown as below:
Stand Alone
Mute
On, Off
On, Off
Audio
Color
Color Temperature
5000K, 6500K, 7500K, 8200K,
9300K, 11500K
sRGB
Red: 0~100
User Define
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Green: 0~100
Blue: 0~100
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0~100
Horizontal
Vertical
OSD Settings
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0~100
Off, 1, 2, 3, 4
5, 10, 20, 30, 60
Transparency
OSD Time out
Auto
Setup
On, Off
0~100
Over Scan
H. Position
V. Position
Basic and simple instruction on the control
keys
0~100
Phase
Clock
0~100
0~100
In the OSD shown above, users can press
buttons at the front bezel of the monitor to
move the cursor, or press OK to confirm the
choice or adjustment.
Resolution Notification
Reset
On, Off
Yes, No
Information
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display.You can use this as a
reference when you want to work your way
around the different adjustments later on.
5
2. Setting up the monitor
Resolution notification
Pivot
90°
This monitor is designed for optimal
performance at its native resolution, 1920 x
1080 at 60 Hz.When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 x 1080 at 60 Hz for best
results.
0°
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
Height adjustment
110mm
Swivel
65
-65
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2. Setting up the monitor
Note
2.3 Remove Base Stand and Base
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
Remove the Base
Condition:
ForVESA standard mounting applications.
‡
100mm
100mm
273P3
1. Remove the 4 screws.
2. Remove the base from the monitor.
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3. Image Optimization
1. Press
screen display.
2. Keep pressing
to launch the SmartImage on
3. Image Optimization
to toggle between Office,
Photo, Movie, Game, Economy and Off.
3.1 SmartImage
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press "OK" to make confirmation.
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time.Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically.To use
sRGB, you need to disable SmartImage
with the
your monitor.
Except using
button at the front bezel of
key to scroll down, you can also
press
buttons to choose and press “OK”
Why do I need it?
to confirm selection and close the SmartImage
OSD.
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
There are six modes to select: Office, Photo,
Movie, Game, Economy and Off.
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How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
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How to enable SmartImage?
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3. Image Optimization
vꢀ Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain.This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
vꢀ Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
vꢀ Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
vꢀ Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity.This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
vꢀ Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
vꢀ Off: No optimization by SmartImage.
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3. Image Optimization
‡ꢀ You can go to Plug-in menu to launch
3.3 Philips SmartControl Premium
wizard later on as well.
The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
through fine-tuning resolution, Color calibration,
Clock/Phase adjustments, RGB White point
adjustment, etc.
‡ꢀ You can adjust more options without
wizard by Standard pane.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
Installation
vꢀ Follow the instruction and complete the
installation.
vꢀ You can launch after installation is
completed.
Start with Standard pane
Adjust menu
vꢀ If you want to launch later, you can either
click the shortcut on desktop or toolbar.
‡ꢀ Adjust Menu allow you to adjust Bright-
ness, Contrast, Focus, Position and Reso-
lution.
‡ꢀ You can follow the instruction and do the
adjustment.
‡ꢀ Cancel prompts user if you want to cancel
installation.
First launch -Wizard
‡ꢀ The first time after installation of Smart-
Control Premium, it will automatically go
to Wizard for first time launch.
‡ꢀ The wizard will guide you through adjust-
ment your monitor performance step by
step.
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3. Image Optimization
Color menu
‡ꢀ Color Menu allow you to adjust RGB,
Black Level, White Point, Color Calibra-
tion, and SmartImage (Please refer to
SmartImage section).
‡ꢀ You can follow the instruction and do the
adjustment.
‡ꢀ Refer to below table for sub-menu item
base on your input.
‡ꢀ Example for Color Calibration.
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3. Image Optimization
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. QuickView loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
First color Calibration Screen
‡ꢀ Previous button is disabled until the sec-
ond color screen.
‡ꢀ Next goes to the succeeding target
(6-targets).
‡ꢀ Final next goes File>Presets pane.
‡ꢀ Cancel closes the UI and returns to the
plug in page.
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3. Image Optimization
SmartImage
Allows user to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
To enableTheft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:
‡ꢀ User can enter PIN between 4 and 9 digits
numbers only.
‡ꢀ After entering PIN, Accept button takes
user to the pop-up dialog box on the fol-
lowing page.
ECO
‡ꢀ Minimum minutes set to 5. Slider set to 5
by default.
‡ꢀ Does not require the display be attached
to a different host to go into Theft Deter-
rence mode.
Theft Deterrence Pane will only be active when
selectingTheft Deterrence Mode from the
drop-down Plug Ins menu.
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3. Image Optimization
After creating PIN, theTheft Deterrence pane
will indicateTheft Deterrence Enabled and
provide PIN Options button:
‡ꢀ Displays current preference settings.
‡ꢀ A checked box enables the feature. The
check box is a toggle.
‡ꢀ Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Premium se-
lections for Select Preset and Tune Display
in the desktop right-click context menu.
Disabled removes SmartControl Premium
from the right click context menu.
‡ꢀ Theft Deterrence Enabled is displayed.
‡ꢀ Disable Theft Deterrence Mode opens
pane screen on next page.
‡ꢀ PIN Options button only available after
user creates PIN, button opens secure
PIN web site.
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
‡ꢀ Enable Task Tray icon is checked (On)
by default. Enable context menu shows
the task tray menu for SmartControl
Premium. A right click on the task tray
icon displays the menu options for Help,
Technical Support. Check for Upgrade,
About, and Exit. When Enable task tray
menu is disabled, the task tray icon will
only display EXIT.
‡ꢀ Run at Startup is checked (On) by default.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray. The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
set to run at startup will not load when
this box is unchecked (Disabled).
‡ꢀ Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
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3. Image Optimization
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.All other SmartControl Premium tabs
are not available.
Options>Audio - Will only be active when
selectingVolume from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Option>Auto Pivot
‡ꢀ Display the Source instruction pane and
current input source setting.
‡ꢀ On single input displays, this pane will not
be visible.
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3. Image Optimization
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
The Context Menu has four entries:
‡ꢀ SmartControl Premium - When selected
the About Screen is displayed.
‡ꢀ Select Preset - Provides a hierarchical
menu of saved presets for immediate
use. A check mark shows the currently
selected preset. Facoty Preset can also be
called from the drop down menu.
Help>Version - Will only be active when
selectingVersion from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
‡ꢀ Tune Display - Opens the SmartControl
Premium control panel.
‡ꢀ SmartImage - Check current settings, Of-
fice, Photo, Movie, Game, Economy, Off.
TaskTray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Premium icon
from the task tray. Left Click will launch the
application.
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3. Image Optimization
The task tray has five entries:
3.4 SmartDesktop Guide
‡ꢀ Help - Access to User Manual file: Open
User Manual file using the default browser
window.
SmartDesktop
SmartDesktop is in SmartControl Premium.
Install SmartControl Premium and select
SmartDesktop from Options.
‡ꢀ Technical Support - displays the tech sup-
port page.
‡ꢀ Check for Update - takes the user to PDI
Landing and checks the user’s version
against the most current available.
‡ꢀ About - Displays detailed reference infor-
mation: product version, release informa-
tion, and product name.
‡ꢀ Exit - Close SmartControl Premium
To run SmartControl Premium again
either select SmartControl Premium from
Program menu, double-click the desktop
PC icon or restart the system.
‡ꢀ Align to partition check box will enable
automatic alignment for the window when
dragged into the defined partition.
‡ꢀ Select the desired partition by clicking on
the icon. The partition will be applied to
the desktop and the icon will be high-
lighted.
TaskTray Menu Disabled
vꢀ Identify provides a quick way to view the
When theTaskTray is disabled in the preference
folder, only the EXIT selection is available.To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
grid.
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3. Image Optimization
Drag and DropWindows
Title Bar Options
Once the partitions are configured and Align to
partition is selected a window can be dragged
into the region and it will automatically align.
When the window and mouse cursor are within
the region, the region will become highlighted.
Desktop partition can be accessed from the title
bar of the active window. This provides a quick
and easy way to manage the desktop as well as
sending any window to any partition without
having to drag and drop. Move the cursor into
the active window’s title bar to access the drop
down menu.
Note
If the outline of the region is not visible when
dragging the window,“Show windows contents
while dragging” is disabled. To enable:
1. In Control Panel, click System.
Right Click Menu
2. Click Advanced system settings (ForVista
& Win7 OS, this is located on the left
sidebar).
Right click on the Desktop Partition icon to
view the drop down menu.
3. In Performance section, click Settings.
4. In the box, check Show window contents
while dragging, and click OK.
Other alternative path:
Vista:
Control Panel > Personalization > Window
Color and Appearance > Click "Open Classic
appearance properties for more color options"
> Click "Effects" button > check Show window
contents while dragging.
‡ꢀ Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Window will show
all open windows and move the selected
window to the forefront.
XP:
‡ꢀ Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
Display Properties>Appearance>Effects...>
check Show window contents while dragging.
Win 7:
No other alternative path available.
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3. Image Optimization
Note
If more than one display is attached, the user
can select the targeted display to change the
partition. The highlighted icon represents the
current active partition.
‡ꢀ Identify Partition – Displays the outline
grid on the desktop for the current parti-
tion.
‡ꢀ Align On/Align Off – Enables/disables the
drag and drop auto align feature.
‡ꢀ Exit – Closes Desktop Partition and Dis-
play Tune. To re-initialize, launch Display
Tune from the start menu or short cut on
the desktop.
Left Click Menu
Left click on the Desktop Partition icon to
quickly send the active window to any partition
without having to drag and drop. Releasing the
mouse will send the window to the highlighted
partition.
‡ꢀ Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Window will show
all open windows and move the selected
window to the forefront.
‡ꢀ Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
‡ꢀ Identify Partition – Displays the outline
grid on the desktop for the current parti-
tion.
TaskTray Right Click
The task tray also contains most of the features
supported in the title bar (with the exception
of automatically sending a window to any
partition).
‡ꢀ Align On/Align Off – Enables/disables the
drag and drop auto align feature.
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3. Image Optimization
SmartDesktop Partition Definitions
Name
Description
Image
Full Desktop
Applies all settings to the entire desktop.
Vertical
Assesses the screen resolution and divides the display
into two evenly sized vertical regions.
For 90/270 maintain vertical configuration.
Horizontal
VerticalTriple
Assesses the screen resolution and divides the display
into two evenly sized horizontal regions.
For 90/270 maintain horizontal configuration.
Assesses the screen resolution and divides the display
into three evenly sized vertical regions.
For 90 Partition 1 horizontal top Partition 2 horizontal
center Partition 3 horizontal bottom.
For 270 Partition 3 horizontal top Partition 2 horizontal
center Partition 1 horizontal bottom.
Vertical Split Left
Vertical Split Right
Assesses the screen resolution and divides the display into
two vertical regions, the left hand side is a single region,
the right hand side is split into two evenly sized regions.
For 90 Partition 1 on top Partition 2&3 on bottom.
For 270 Partition 1 on bottom Partition 2&3 on top.
Assesses the screen resolution and divides the display
into two vertical regions, the right hand side is a single
region, the left hand side is split into two evenly sized
regions.
For 90 Partition 1&2 on top Partition 3 on bottom.
For 270 Partition 3 on top Partition 1&2 on bottom.
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3. Image Optimization
Name
Description
Image
Horizontal SplitTop
Assesses the screen resolution and divides the display
into two evenly sized horizontal regions, the top region
is single, the bottom region is spilt into two evenly sized
regions.
For 90 Partition 1 on right sideVertical Partition 2&3 on
left sideVertical.
For 270 Partition 1 on left sideVertical Partition 2&3 on
right sideVertical.
Horizontal Split
Bottom
Assesses the screen resolution and divides the display into
two evenly sized horizontal regions, the bottom region is
single, the top region is spilt into two evenly sized regions.
For 90 Partition 1&2 on right sideVertical Partition 3 on
left sideVertical.
For 270 Partition 1&2 on left sideVertical Partition 3 on
right sideVertical.
Even Split
Assesses the screen resolution and divides the display
into four evenly sized regions.
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4. Power Sensor
4. Power Sensor™
PowerSensor is a unique environmentally friendly technology from Philips which enables user to save
up to 80% of power consumption. In line with Philip’s Sense and Simplicity drive, this user friendly
technology works for you right out of the box without any hardware or software installation, and without
any user intervention in the default mode.
How does it work?
‡ꢀ PowerSensor works on principle of transmission and reception of harmless “infrared” signals in
order to detect user-presence.
‡ꢀ When the user is in front of the monitor the monitor operates normally, at the predetermined
settings that the user has set- i.e. Brightness, contrast, color, etc.
‡ꢀ Assuming that the monitor was set to 100% of brightness for exam-
ple, when the user leaves his seat and is no longer in front of the moni-
tor, the monitor automatically reduces the power consumption upto 80%.
Setting
Default settings
At its default setting, (Setting 3), PowerSensor is designed to detect the presence of the user located
between 30 and 100 cm (12 and 40 inches) from the display and within five degrees left or right of
the monitor.
Custom settings
‡ꢀ If you prefer to be in a position outside the perimeters listed above, choose a higher strength
signal for optimal detection efficiency: The higher the setting, the stronger the detection signal.
For maximum PowerSensor efficiency and proper detection, please position yourself directly in
front of your monitor.
‡ꢀ If you choose to position yourself more than 100 cm or 40 inches from the monitor use the maxi-
mum detection signal for distances up to 120cm or 47 inches. (setting 4)
‡ꢀ Since some dark colored clothing tends to absorb infrared signals even when the user is within
100 cm or 40 inches of the display, step up signal strength when wearing black or other darkgarb.
‡ꢀ You can return to the default mode at any time (setting 3)
22
4. Power Sensor
Power Sensor
3
ATTENTION
Power Sensor off
How to adjust settings
If PowerSensor is not operating correctly inside or outside the default range, here’s how to fine-tune
detection:
‡ꢀ Press the PowerSensor hot key
‡ꢀ You will find the default position ‘3’ on the adjustment bar.
‡ꢀ Adjust the PowerSensor detection adjustment to Setting 4 and press OK.
‡ꢀ Test the new setup to see if PowerSensor properly detects you in your current position.
‡ꢀ PowerSensor function is designed to work in Landscape mode (horizontal position) only. After
PowerSensor turn on, it will automatically turn Off if the monitor is used in Portrait mode (90
degree/ vertical position); it will automatically turn ON if monitor is returned to its default
Landscape position.
Note
A manually selected PowerSensor mode will remain operational unless and until it is readjusted or the
default mode is recalled. If you find that the PowerSensor is excessively sensitive to nearby motion for
some reason, please adjust to a lower signal strength.
23
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5. Technical Specifications
273P3
Picture/Display
Monitor panel type
Backlight
TFT-LCD
CCFL
Panel size
Aspect ratio
27" W (68.6 cm)
16:9
Pixel Pitch
Brightness
0.31 x 0.31 mm
395 cd/m²
SmartContrast
Contrast ratio (typ.)
Response time (typical)
Optimum Resolution
Viewing angle
Picture Enhancement
Display colors
Vertical refresh rate
Horizontal Frequency
sRGB
500,000:1
1000:1
2 ms
1920x1080 @ 60Hz
170° (H) / 160° (V) @ C/R > 10
SmartImage Premium
16.7 M
56Hz -76Hz
30kHz - 83kHz
YES
Connectivity
Signal input
Input Signal
DVI (digital),VGA (Analog),HDMI
Separate Sync, Sync on Green
Convenience
User Convenience
Smartimage/ , Volume/ , Power On/Off ,Sensor/back, Menu
(OK)
OSD Languages
English, French, German, Italian, Russian, Spanish, Simplified
Chinese, Portuguese
Plug & Play Compatibility
DDC/CI, sRGB,Windows 7/Vista/XP, Mac OSX, Linux
Stand
Tilt
-5 / +20
-65/+65
110mm
Swivel
Height adjustment
Power
On mode
43.5W(typ), 60.8W(max)
On mode(Eco mode)
Energy Consumption
(EnergyStar 5.0 test method)
20.9W(typ)
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC,
50Hz +/-3Hz
29.07W
0.5W
60Hz +/-3Hz
28.92W
0.5W
50Hz +/-3Hz
29.27W
0.5W
Normal Operation (typcial)
Sleep
Off
0.3W
0.3W
0.3W
24
ꢀꢁꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV
Heat Dissipation*
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC,
50Hz +/-3Hz
103.2 BTU/hr
0.546 BTU/hr
0.512 BTU/hr
60Hz +/-3Hz
102.9 BTU/hr
0.546 BTU/hr
0.546 BTU/hr
50Hz +/-3Hz
103.7 +BTU/hr
0.683 BTU/hr
0.614 BTU/hr
Normal Operation
Sleep
Off
Power LED indicator
On mode:White, Standby/Sleep mode:White (blinking)
Build-in, 100-240VAC, 50/60Hz
Power Supply
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
642 x 528 x 244 mm
642 x 391 x 65 mm
Weight
Product with stand
Product without stand
Product with packaging
8.85 kg
6.49 kg
10.85 kg
Operating Condition
Temperature range (operation)
Temperature range (Non-
operation)
0°C to 40 °C
-20°C to 60°C
Relative humidity
20% to 80%
Altitude
Operation: + 12,000 ft ( 3,658 m)
Non-operation: + 40,000 ft ( 12,192 m)
50,000hrs
MTBF
Environmental
ROHS
YES
EPEAT
Packaging
Gold (www.epeat.net)
100% recyclable
Compliance and standards
Regulatory Approvals
CE Mark, FCC Class B, GOAST, SEMKO,TCO5.1, UL/cUL,TUV
Ergo,TUV/GS,BSMI
Cabinet
Color
Finish
Black/Silver
Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product.
2.This data is subject to change without notice.
25
ꢀꢁꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV
5.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 at 60 Hz (analog input)
1920 x 1080 at 60 Hz (digital input)
Recommended Resolution
1920 x 1080 at 60 Hz (digital input)
H. freq (kHz) Resolution
V. freq (Hz)
31.47
31.47
35.00
37.86
37.50
37.88
46.88
48.36
60.02
63.89
79.98
55.94
70.64
65.29
67.50
720x400
640x480
70.09
59.94
66.67
72.81
75.00
60.32
75.00
60.00
75.03
60.02
75.03
59.89
74.98
59.95
60.00
640x480
640x480
640x480
800x600
800x600
1024x768
1024x768
1280x1024
1280x1024
1440x900
1440x900
1680x1050
1920x1080
Note
Please notice that your display works best at
native resolution of 1920 X 1080@60Hz. For
best display quality,please follow this resolution
recommendation.
26
6.Power Management
6. Power Management
If you haveVESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
LED
VESA Mode Video H-sync V-sync Power Used
color
< 43.5 W
(typ.)
Active
ON
Yes
Yes
White
White
(blinking)
Sleep
OFF
OFF
No
-
No
-
< 0.5 W (typ.)
< 0.3 W (typ.)
Switch Off
OFF
The following setup is used to measure power
consumption on this monitor.
vꢀ Native resolution: 1920 x 1080
vꢀ Contrast: 50%
vꢀ Brightness: 395 nits
vꢀ Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
27
7. Regulatory Information
vꢀ Products are tested according to rigorous
7. Regulatory Information
Lead-free Product
safety standards at impartial laboratories
vꢀ Electric and magnetic fields emissions as
low as normal household background levels
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment.Toxic
vꢀ Low acoustic noise emissions (when
applicable)
Some of the Environmental features of the
TCO Certified for displays:
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
vꢀ The brand owner demonstrates corporate
social responsibility and has a certified
environmental management system (EMAS
or ISO 14001)
vꢀ Very low energy consumption both in on-
and standby mode minimize climate impact
Congratulations!
This display is designed for both you and the
planet!
vꢀ Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
and lead (RoHS compliance)
The display you have just purchased
carries theTCO Certified label.
vꢀ Both product and product packaging is
This ensures that your display is
prepared for recycling
designed, manufactured and tested
according to some of the strictest quality and
environmental requirements in the world.This
makes for a high performance product, designed
with the user in focus that also minimizes
the impact on the climate and our natural
environment.
vꢀ The brand owner offers take-back options
The requirements can be downloaded from our
web site.The requirements included in this label
have been developed byTCO Development in
co-operation with scientists, experts, users as
well as manufacturers all over the world. Since
the end of the 1980sTCO has been involved
in influencing the development of IT equipment
in a more user-friendly direction. Our labeling
system started with displays in 1992 and is
now requested by users and IT-manufacturers
all over the world.About 50% of all displays
worldwide areTCO certified.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory.TCO
Certified represents one of the toughest
certifications for displays worldwide.
Some of the Usability features of theTCO
Certified for displays:
For more information, please visit
vꢀ Visual ergonomics for good image quality
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast,
resolution, black level, gamma curve, colour
and luminance uniformity and colour
rendering
TCOF1058TCO Document,Ver. 2.1
Technology for you and the planet
28
7. Regulatory Information
EPEAT
CE Declaration of Conformity
(www.epeat.net)
This product is in conformity with the following
standards:
“The EPEAT (Electronic Product
Environmental AssessmentTool)
program evaluates computer
desktops, laptops, and monitors
vꢀ EN60950-1:2006 (Safety requirement of
InformationTechnology Equipment).
vꢀ EN55022:2006 (Radio Disturbance
requirement of InformationTechnology
Equipment).
based on 51 environmental criteria developed
through an extensive stakeholder consensus
process supported by US EPA.
vꢀ EN55024:1998+A1:2001+A2:2003
(Immunity requirement of Information
Technology Equipment).
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.”
vꢀ EN61000-3-2:2006 (Limits for Harmonic
Current Emission).
vꢀ EN61000-3-3:1995+A1:2001+A2:2005
(Limitation ofVoltage Fluctuation and
Flicker) following provisions of directives
applicable.
vꢀ 2006/95/EC (LowVoltage Directive).
vꢀ 2004/108/EC (EMC Directive).
Benefits of EPEAT
Reduce use of primary materials.
Reduce use of toxic materials.
vꢀ 2005/32/EC (EuP Directive, EC No.
1275/2008 mplementing Directive
for Standby and Off mode power
consumption) and is produced by a
manufacturing organization on ISO9000
level.
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
The product also comply with the following
standards.
vꢀ ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
vꢀ GS EK1-2000:2009 (GS mark requirement).
vꢀ prEN50279:1998 (Low Frequency Electric
and Magnetic fields forVisual Display).
vꢀ MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
vꢀ TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission,TCO: Swedish
Confederation of Professional Employees)
forTCO versionsꢁ
29
7. Regulatory Information
Energy Star Declaration
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
(www.energystar.gov)
®
As an ENERGY STAR Partner, we
have determined that this product
meets the ENERGY STAR
guidelines for energy efficiency.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
®
Note
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
We recommend you switch off the monitor
when it is not in use for a long time.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OFTHE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B
digital device, pursuant to Part 15 of the
FCC Rules.These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation.This equipment generates, uses
and can radiate radio frequency energy
and, if not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo.
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
vꢀ Reorient or relocate the receiving antenna.
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
vꢀ Increase the separation between the
equipment and receiver.
vꢀ Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
vꢀ Consult the dealer or an experienced
radio/TV technician for help.
CET appareil produit, utilise et peut
30
7. Regulatory Information
émettre des hyperfréquences qui, si
l'appareil n'est pas installé et utilisé selon
les consignes données, peuvent causer des
interférences nuisibles aux communications
radio.
EN 55022 Compliance (Czech Republic Only)
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
Polish Center forTesting and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket).All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
vꢀ Réorienter ou déplacer l'antenne de
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
réception.
vꢀ Augmenter la distance entre l'équipement
et le récepteur.
vꢀ Brancher l'équipement sur un autre circuit
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
que celui utilisé par le récepteur.
vꢀ Demander l'aide du marchand ou d'un
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTETOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
31
7. Regulatory Information
North Europe (Nordic Countries) Information
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß.
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. Nur original-Ersatzteile verwendet werden.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMTTILGÆNGELIGE.
3. Bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
BSMI Notice (Taiwan Only)
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da dieVorschriften
über die Bauart von Störstrahlern nach Anlage
,,,ꢀiꢀꢂꢀ$EVꢁꢀꢃꢀGHUꢀ5ÜQWJHQYHURUGQXQJꢀHUIâOOWꢀVLQGꢁꢀ
32
7. Regulatory Information
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS.All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
ʳ㩾অ
شࠌ ཚૻʳ ڼ 䰬兘ਐཚૻʻԼڣ ʼʿ䶣ॾஒ䣈խܶڶ ऱ
ڶ ڶ ୭ढ凝ࢨ ցైإڇ ൄشࠌ ऱ㦕ٙ Հլ㢸䦡
س ؆इࢨ ડ䦣ʿʳ䶣ॾஒ䣈ش 㡬 ࠌ ش 具䶣ॾஒ䣈լ㢸㢑㩾ቼທګ 䢘ૹ ۆ ࢨ 㢑ࠡԳߪ Εʳ凗䣈ທګ 䢘ૹ䮦୭ऱཚ ૻΗ
33
8. Customer care and warranty
sub pixels appear as single pixels of other colors.
8. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways.There are two categories of
pixel defects and several types of sub pixel
defects within each category.
8.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products.We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on theTFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty.This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on aTFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others.This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'.That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern.There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
-
-
Red + Blue = Purple
Red + Green =Yellow
-
Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image.When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel.When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
Three adjacent lit sub pixels (one white pixel).
34
8. Customer care and warranty
Note
Proximity of Pixel Defects
A red or blue bright dot must be more
than 50
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'.That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern.These are
the types of black dot defects.
Pixel DefectTolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
aTFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
ACCEPTABLE LEVEL
1 lit subpixel
3
2 adjacent lit subpixels
1
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
Distance between two black dot defects*
Total black dot defects of all types
>15mm
5 or fewer
TOTAL DOT DEFECTS
ACCEPTABLE LEVEL
Total bright or black dot defects of all types
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2.This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and
compliance test methods for electronic visual displays)
35
8. Customer care and warranty
Your PhilipsWarranty conditions forWestern
Europe per 1st of January 2011
8.2 Customer Care &Warranty
PLEASE SELECTYOUR COUNTRY/AREATO
REVIEW DETAILS OFYOUR WARRANTY
COVERAGE
Dear Customer,
Thank you for purchasing this
Philips monitor.
WESTERN EUROPE
All Philips monitors are designed
Austria / Belgium / Denmark / France /
Germany / Greece / Finland / Ireland / Italy /
Luxembourg / the Netherlands / Norway /
Portugal / Sweden / Switzerland / Spain /
United Kingdom / Poland
and manufactured to high
standards and deliver high-quality performance,
ease of use and ease of installation. Should you
encounter any difficulties while installing or using
this product, please contact the Philips helpdesk
directly to benefit from your Philips Warranty
conditions.This service warranty entitles you
to get a solution depending on the model you
purchased when your monitor turns out to be
faulty or defective.
CENTRAL AND EASTERN EUROPE region
Czech Republic / Hungary / Russia / Slovakia /
Slovenia /Turkey/ Romania/ Bulgaria/ Ukraine/
Baltic’s/Belarus/ Croatia/ Estonia/ Latvia/
Lithuania/ Serbia & Montenegro
What is covered?
LATIN AMERICA
Argentina / Brasil
The Philips West European Warranty applies
within Andorra,Austria, Belgium, Cyprus,
Denmark, France, Germany, Greece, Finland,
Ireland, Italy, Liechtenstein, Luxembourg,
Monaco, the Netherlands, Norway, Poland,
Portugal, Sweden, Switzerland, Spain and the
United Kingdom and only for monitors originally
designed, manufactured, approved and/or
authorized for usage within these countries.
NORTH AMERICA
Canada / USA
PACIFIC
Australia / New Zealand
ASIA
China / Hong Kong / Macau/ India / Indonesia
/ Korea / Malaysia / Pakistan / Philippines /
Singapore /Taiwan /Thailand /Vietnam
Warranty coverage begins as from the day
you buy your monitor and be serviced in case
of defects provided for under the warranty
coverage for a warranty period of 36 months
for Philips C, E,T,V, and X models and for
models B, P and S we give 24 months.Your
original purchase document is your proof for
the purchase day, so keep this carefully stored
and available when a warranty service is
AFRICA
South Africa
MIDDLE EAST
United Arab Emirates/ Israel
requested.
For the C,E,T,V and X models, your monitor
will be picked-up at your address, repaired in
our Certified Service Center and Return back
to your address within 7 working days after it’s
picked up. If no Repair can be fulfilled within 10
36
8. Customer care and warranty
working days after the unit is picked up then a
replacement monitor of at least an equivalent
monitor will be shipped to you.
vꢀ 'DPDJHꢀLVꢀFDXVHGꢀE\ꢀDFFLGHQWVꢀLQFOXGLQJꢀEXWꢀ
not limited to lightning, water or fire, misuse or
neglect;
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the
swap monitor the warranty period remains
equal to that of your original monitor, being
24 months as from the purchase date of your
original monitor
vꢀ 5HFHSWLRQꢀSUREOHPVꢀFDXVHGꢀE\ꢀVLJQDOꢀ
conditions or cable or antenna systems outside
the unit;
vꢀ 'HIHFWVꢀFDXVHGꢀE\ꢀDEXVHꢀRUꢀPLVXVHꢀRIꢀWKHꢀ
monitor;
vꢀ 3URGXFWꢀUHTXLUHVꢀPRGLILFDWLRQꢀRUꢀDGDSWDWLRQꢀ
to enable it to comply with local or national
technical standards, which apply in countries for
which the product was not originally designed,
manufactured, approved and/or authorized.
Therefore always check whether a product can
be used in a specific country.
vꢀꢀ1RWHꢀWKDWꢀSURGXFWVꢀWKDWꢀDUHꢀQRWꢀRULJLQDOO\ꢀ
designed, manufactured, approved and/or
authorized for usage within the Philips countries,
do not apply to the Philips F1rst Choice
Warranty. In these cases the Philips global
warranty terms are valid.
For the B, P and S models, your monitor will be
swapped by at least an equivalent monitor in
case of defects provided for under the warranty
coverage. Its Philips aim to exchange the swap
unit within 48 hours after the request for
service however for remote areas like Island or
other geographically difficult to reach area, its
Philips aim to have an exchange time within 72
hours.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the
swap monitor the warranty period remains
equal to that of your original monitor, being
36 months as from the purchase date of your
original monitor.
Just a click away
In case of any problems, we advise you to read
the operating instructions carefully or go to
additional support.
What is excluded?
The Philips Warranty applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
Just a phone call away
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
support website for additional support before
contacting the Philips helpdesk.
To solve your problem quickly, please prepare
the following details before contacting the
Philips helpdesk:
The Philips Warranty may not apply if:
vꢀ 7KHꢀGRFXPHQWVꢀKDYHꢀEHHQꢀDOWHUHGꢀLQꢀDQ\ꢀ
way or made illegible;
vꢀ 3KLOLSVꢀW\SHꢀQXPEHU
vꢀ 7KHꢀPRGHOꢀRUꢀSURGXFWLRQꢀQXPEHUꢀRQꢀWKHꢀ
product has been altered, deleted, removed or
made illegible;
vꢀ 3KLOLSVꢀVHULDOꢀQXPEHU
vꢀ 3XUFKDVHꢀGDWHꢀꢄFRS\ꢀRIꢀSXUFKDVHꢀPD\ꢀEHꢀꢀ
required)
vꢀ 5HSDLUVꢀRUꢀSURGXFWꢀPRGLILFDWLRQVꢀDQGꢀ
alterations have been executed by unauthorized
service organizations or persons;
37
8. Customer care and warranty
vꢀ 3&ꢀHQYLURQPHQWꢀ3URFHVVRUꢅ
o CPU and Graphic card name and driver
version
o Operating system
o Application being used
vꢀ 2WKHUꢀFDUGVꢀLQVWDOOHG
Having the following information available will
also help speed up the process:
vꢀ <RXUꢀSURRIꢀRIꢀSXUFKDVHꢀLQGLFDWLQJꢅꢀGDWHꢀRIꢀ
purchase, dealer name, model and product
serial number.
vꢀ 7KHꢀIXOOꢀDGGUHVVꢀWRꢀZKLFKꢀWKHꢀIDXOW\ꢀPRQLWRUꢀ
has to be collected and the good model should
be delivered.
Philips' customer help desks are located
worldwide.
Or you can reach us via:
Contact Information for West European region:
Germany
United Kingdom
Ireland
Spain
Finland
France
Greece
Italy
Netherlands
Denmark
Norway
Sweden
Poland
+49
+44
+353
+34
+358
+33
+30
+39
+31
+45
+47
+46
+48
+43
„32
01803 386 853
0207 949 0069
01 601 1161
902 888 785
09 2290 1908
082161 1658
00800 3122 1223
840 320 041
0900 0400 063
3525 8761
0,09
€
Local call tariff
Local call tariff
0,10
€
Local call tariff
0,09
€
Free Of Charge
0,08
€
0,10
€
Local call tariff
Local call tariff
Local call tariff
Local call tariff
2270 8250
08 632 0016
0223491505
0810 000206
078 250851
26 84 30 00
2 1359 1440
02 2310 2116
Austria
0,07
€
Belgium
Luxembourg
Portugal
Switzerland
€0,06
+352
+351
+41
Local call tariff
Local call tariff
Local call tariff
38
8. Customer care and warranty
Your Guarantee in Central and Eastern Europe
The replacement monitor remains yours and
Philips keeps the defective/original monitor. For
the replacement monitor the warranty period
remains equal to that of your original monitor.
Dear Customer,
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and
manufactured to high standards and deliver high-
quality performance, ease of use and ease of
installation. Should you encounter any difficulties
while installing or using this product, please
contact the Philips helpdesk directly to benefit
from your Philips Warranty conditions.This
service warranty entitles you to get a solution
depending on the model you purchased when
your monitor turns out to be faulty or defective.
What is excluded?
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
What is covered?
The Philips guarantee may not apply if:
vꢀꢀꢀꢀꢀ7KHꢀGRFXPHQWVꢀKDYHꢀEHHQꢀDOWHUHGꢀLQꢀDQ\ꢀ
way or made illegible;
vꢀꢀꢀꢀꢀ7KHꢀPRGHOꢀRUꢀSURGXFWLRQꢀQXPEHUꢀRQꢀWKHꢀ
product has been altered, deleted, removed or
made illegible;
vꢀꢀꢀꢀꢀ5HSDLUVꢀRUꢀSURGXFWꢀPRGLILFDWLRQVꢀDQGꢀ
alterations have been executed by unauthorized
service organizations or
This Philips Guarantee in Central and Eastern
Europe applies within Czech Republic, Hungary,
Russia, Slovakia, Slovenia, Turkey, Romania,
Bulgaria, Ukraine, Baltic states, Serbia &
Montenegro and Croatia and only for monitors
originally designed, manufactured, approved and/
or authorized for usage within these countries.
Warranty coverage begins as from the day
you buy your monitor and be serviced in case
of defects provided for under the warranty
coverage, for a warranty period of 24 months
for Philips C, E,T,V, and X models and for
models B, P and S we give 36 months.Your
original purchase document is your proof for the
purchase day, so keep this carefully stored and
available when a warranty service is requested.
persons;
vꢀꢀꢀꢀꢀ'DPDJHꢀLVꢀFDXVHGꢀE\ꢀDFFLGHQWVꢀLQFOXGLQJꢀ
but not limited to lightning, water or fire, misuse
or neglect.
vꢀꢀꢀꢀꢀ5HFHSWLRQꢀSUREOHPVꢀFDXVHGꢀE\ꢀVLJQDOꢀ
conditions or cable or antenna systems outside
the unit;
vꢀꢀꢀꢀꢀ'HIHFWVꢀFDXVHGꢀE\ꢀDEXVHꢀRUꢀPLVXVHꢀRIꢀWKHꢀ
monitor;
vꢀꢀꢀꢀꢀ3URGXFWꢀUHTXLUHVꢀPRGLILFDWLRQꢀRUꢀDGDSWDWLRQꢀ
to enable it to comply with local or national
technical standards, which apply in countries for
which the product was not originally designed,
manufactured, approved and/or authorized.
Therefore always check whether a product can
be used in a specific country.
Depending on your region you can deliver your
monitor to the address of our Certified Service
Center or your monitor will be picked-up at
your address.After the monitor is repaired you
can pick him up or it will be returned back to
your address within 10 working days started
when the defect units arrived in our service
center.
If no Repair can be fulfilled within 10 working
days after the unit is picked up then a
replacement monitor of at least an equivalent
monitor will be given to you.
Please note that the product is not defective
under this guarantee in the case where
modifications become necessary in order for
the product to comply with local or national
technical standards which apply in countries for
which the product was not originally designed
39
8. Customer care and warranty
and/or manufactured.Therefore always check
whether a product can be used in a specific
country.
BULGARIA
LAN Service
140, Mimi Balkanska Str.
Office centerTranslog
1540 Sofia, Bulgaria
Tel: +359 2 960 2360
Just a click away
In case of any problems, we advise you to
read the operating instructions manual or your
warranty card carefully or go to the www.
philips.com/support website for additional
support.
CZECH REPUBLIC
A-Support
General Consumer Information Center
800 100 697
Just a phone call away
You need to check your official warranty card
delivered to you at your day of purchase for
the nearest contact details of your authorized
service contact.
In case not available please check your country
contact showing below.
CROATIA
Renoprom d.o.o.
Ljubljanska 4,
Sv. Nedjelja,10431
Croatia
Tel: +385 1 333 0974
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting our dealers or
Information Centers.
ESTONIA
FUJITSU SERVICES OU
Akadeemia tee 21G
EE-12618Tallinn
Tel: +372 6519900
In case your Philips product is not working
correctly or is defective, please contact your
Philips dealer or directly the Philips Service and
Consumer Information Centers.
HUNGARY
Serware Szerviz
Vizimolnár u. 2-4
HU - 1031 Budapest
Tel: +36 1 2426331
Email: [email protected]
Eastern Europe
BELARUS
IBA
Technical Center of JV IBA
M. Bogdanovich str. 155
BY - 220040 Minsk
Tel: +375 17 217 33 86
Profi Service Center Ltd.
123 Kulso-Vaci Street,
H-1044 Budapest (Europe Center)
Hungary
Tel: +36 1 814 8080
Service.BY
LATVIA
Petrus Brovky st. 19 – 101-B
220072, Minsk
Belarus
ServiceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: +371 7460399
Email: [email protected]
40
8. Customer care and warranty
LITHUANIA
TURKEY
ServiceNet LT
Gaiziunu G. 3
See warranty card for local support
CentralTurkey:
LT - 3009 KAUNAS
Tel: +370 7400088
Email: [email protected]
Tecpro
Telsizler Mah. 10
Kagithana, Istanbul,Turkey
Tel: +90 212 444 4 832
ROMANIA
UKRAINE
Blue Ridge Int'l Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969
Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
SERBIA & MONTENEGRO
KimTec d.o.o.
Viline vode bb, Slobodna zona
Beograd L12/3
Topaz-Service Company,
Mishina str. 3,
Kiev
11000 Belgrade
Serbia
Ukraine-03151
Tel: +38 044 245 73 31
Tel. +381 11 20 70 684
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting your dealer. If you
have questions which your dealer cannot
answer or any related question please contact
the Philips Consumer Information Centers or
via:
SLOVAKIA
General Consumer Information Center
0800004551
Datalan Servisne Stredisko
Puchovska 8
SK - 831 06 Bratislava
Tel: +421 2 49207155
Email: [email protected]
Latin America
SLOVENIA
PC HAND
Brezovce 10
SI - 1236Trzin
Tel: +386 1 530 08 24
Email: [email protected]
TO GET WARRANTY SERVICE IN
ARGENTINA and BRAZIL.
Please contact Philips at:
Brazil :
Consumer care number : 0800-7254101
E-mail address : [email protected]
Monday to Friday:
RUSSIA
CPS
8:00am - 8:00pm
18, Shelepihinskaya nab.
123290 Moscow
Russia
Argentina :
Consumer care number : 0800 3330 856
E-mail address : [email protected]
Monday to Friday:
Tel. +7(495)797 3434
8:00am - 8:00pm
41
8. Customer care and warranty
BRAZIL
Macau:
Company : See ASP-BRZ
Address : Rod.Anhanguera, Km 49 Pista Sul -
Bairro:Terra Nova - Jundiaí/SP
CEP 13210-877 – Brasil
Company: Smart PixelsTechnology Ltd.
Address: RUA DO PE.ANT ROLIZ NO.2H R/C
+ SL(A) HONG FOK KOK, MACAU
▇䭔㕙⼲⠊㸫匏⽣䭷Ѡ㰳+㟪
Tel: (853)-0800-987
Tel: 55 11 4531-8438
Email: [email protected]
Fax: (853)-2855-2228
E-mail: [email protected]
Service hours: Mon.To Fri.: 9:00am–6:00pm, Sat.:
9:00am–1:00pm
ARGENTINA
Company : See ASP-ARG
Address :Azopardo 1480
(C1107ADZ) Cdad. de Buenos Aires
Tel: 54 11 4103-4113
China
TO GET WARRANTY SERVICE IN CHINA.
Please contact Philips at:
Consumer care number : 4008 800 008
E-mail address : philips_helpdesk@vavotelecom.
com
Email: [email protected]
Pacific :ThreeYears Free Labor /ThreeYears
Free Service on Parts
7days: 8am - 6pm
Australia:
Company:AGOS NETWORK PTY LTD
Address: 4/5 Dursley Road,Yenorra, NSW 2161,
Australia
Tel: 1300 360 386
Fax: +61-2-80808147
India:
Company: REDINGTON INDIA LTD
Address: SPL Guindy House, 95 Mount Road,
Chennai 600032, India
Tel: 1 800 425 6396
E-mail: [email protected]
SMS: PHILIPS to 56677
Email: [email protected]
Service hours: Mon.~Fri. 8:00am-7:30pm
Service hours: Mon.~Fri. 9:00AM~5:30PM
New Zealand:
Company:Visual Group Ltd.
Address: 28 Walls Rd Penrose Auckland
Phone: 0800 657447
Fax: 09 5809607
E-mail: [email protected]
Service Hours: Mon.~Fri. 8:30am~5:30pm
Indonesia:
Company: PT. Gadingsari elektronika Prima
Address: Kompleks Pinang 8, Jl. Ciputat raya No.
8F, Pondok Pinang. Jakarta
Tel: 62 21 75909053, 75909056, 7511530
Fax: 62 21 7510982
E-mail: [email protected]
Service hours: Mon.~Fri. 8:30am~4:30pm; Sat.
8:30am~2:00pm
Asia (except for Korea) :ThreeYears Free Labor
/ThreeYears Free Service on Parts
Hong Kong:
Company: Smart PixelsTechnology Ltd.
Address: 9/F Wilson Logistics Center 24-28
Coverage: Jakarta, Bekasi, Krawang, Bogor,
Depok,Tangerang, Serpong, Serang
Kung Kip Street Kwai Chung, N.T., Hong Kong.
Additional service points:
1.ASC MEDAN
Tel: +852 2619 9639
Fax: +852 2148 3123
Address: JL.Kakap No.32G, Medan
Phone: 62 61 4538920
Coverage: Medan,Aceh, Pematang Siantar,
Pakanbaru, Padang
E-mail: [email protected]
Service hours: Mon.To Fri.: 9:00am–6:00pm,
Sat.:9:00am–1:00pm
42
8. Customer care and warranty
2.ASCYOGYA
Pakistan:
Address: Jl.PembelaTanah Air No.15,Yogyakarta
Phone: 62 274 564791
Coverage:Yogyakarta, Solo, Semarang, Magelang
Philips Consumer Service
Address: Mubarak manzil, 39, Garden Road,
Saddar, Karachi-74400
Tel: (9221) 2737411-16
Fax: (9221) 2721167
3.ASC SURABAYA
Address: HI-TECH Mall Lt.2 ,Blok C1-.12A
Jl.Kusuma Bangsa 116-118, Surabaya
Phone: 62 31 5353573
E-mail: [email protected]
Service hours: Mon.~Sat. 09:30am~1:00pm &
2:00pm~5:30pm
Coverage: Surabaya, Malang, Pasuruan,
Bojonegoro, Kediri, Gersik
Philippines:
Company: Glee Electronics, Inc.
Address: Unit 1103-1104 11FTheTaipan Place
Bldg. F. Ortigas Center Pasig City
Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60
Fax: (02) 6334563
4.ASC BALI
Address: Jl.Pulau Nusa Penida No.28 Denpasar-
Bali
Phone: 62 813 31821822
Coverage: Denpasar, Kuta, Nusa Dua, Gianyar,
Bedugul
E-mail: [email protected]
Service hours: Mon.~Fri. 8:00am~6:00pm
5.ASC BANDUNG
Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend
A.Yani ,Bandung
Phone: 62 22 7237009
Coverage: Bandung, Cirebon, Ciamis, Sukabumi
Singapore:
Company: Philips Electronics Singapore Pte Ltd
(Philips Consumer Care Center)
Address: 620A Lorong 1Toa Payoh,TP4 Building
Level 1, Singapore 319762
Tel: (65) 6882 3999
Fax: (65) 62508037
E-mail: [email protected]
Service hours: Mon.~Fri. 9:00am~6:00pm; Sat.
9:00am~1:00pm
South Korea:
Company: PCS One Korea Ltd.
Address: 112-2, Banpo-dong, Seocho-ku, Seoul,
137-040, Korea
Call CenterTel: 080-600-6600
Tel: 82 2 591 1528
Taiwan:
Company: FETEC.CO
Address: No.499, Ciwen Rd.,Taoyuan City,
Taoyuan County 330,Taiwan
Consumer Care: 0800-231-099
Tel: (03)3169920
Fax: (03)3169930
E-mail: [email protected]
Service hours: Mon.~Fri. 8:30am~7:00pm
Fax: 82 2 595 9688
E-mail: [email protected]
Service hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat.
9:00AM~1:00PM
Malaysia:
Company:After Market Solutions (CE) Sdn Bhd
Address: Lot 6. Jalan 225/51A, 46100 Petaling
Jaya, Selangor DE, Malaysia.
Phone: 603 7953 3370
Philips Info Line: 1-800-880-180
Fax: 603 7953 3338
E-mail: [email protected]
Service Hours: Mon.~Fri. 8:15am~5:15pm; Sat.
9:00am~1:00pm
Thailand:
Company:Axis Computer System Co., Ltd.
Address: 1421 Soi Lardprao 94, SrivaraTown
InTown Soi 3 Road,Wangthonglang, Bangkok
10310Thailand
43
8. Customer care and warranty
Address: Ho Address Palm Springs Centre
Christoffel RoadVan Riebeeck Park Kempton
Park, South Africa
Tel: (662) 934-5498
Fax: (662) 934-5499
E-mail: axis5@axiscomputer.co.th
Service Hours: Mon.~Fri. 08:30am~05:30pm
Tel: 086 000 0888
Fax: +2711 391 1060
E-mail: [email protected]
Service hours: Mon.~ Fri. 08:00am~05:00pm
Vietnam:
1. Ho Chi Minh City :
Company: FPT Service Informatic Company Ltd.
- Ho Chi Minh City Branch
Address: 207/4 NguyenVanThu Street, District 1,
HCM City
Tel: +84 8 38248007
Fax: +84 8 38248010
Middle East
United Arab Emirates:
Company:AL SHAHD COMPUTER L.L.C
Address: P.O.BOX: 29024, DUBAI, UNITED
ARAB EMIRATES
TEL: 00971 4 2276525
FAX: 00971 4 2276242
E-mail: [email protected]
E-mail:[email protected]
Service hours: Mon.To Fri.: 8:00am–12:00am,
1:30pm–5:30pm; Sat.: 8:00am-12:00am
Service hours: Sat.~Thur. 9:00am~1:00pm &
4:00pm- 8:00pm
2. Danang City :
Israel:
Company: FPT Service Informatic Company Ltd.
- Da nang Office
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300,Tel Aviv
61392 Israel
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after service hours until 20:00)
Fax: 972-3-6458759
Address: 336 Le Duan Street -Thanh Khe
District - a Nang City
Ĉ
Tel: 05113.562666; Fax: 05113.562662
Tel: +84 511 3562666
Fax: +84 511 3562662
E-mail: [email protected]
E-mail: [email protected]
Service hours: Mon.To Fri.: 8:00am-12:00am,
1:30pm–5:30pm; Sat.: 8:00am-12:00am
Service hours: Sun.~Thurs. 08:00 - 18:00
3. Can tho Province :
Company: FPT Service Informatic Company Ltd.
- CanTho Office
Address: 71/4Tran Phu Street, Ninh Kieu
District, Can tho City
Your Philips F1rst ChoiceWarranty(USA)
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and
manufactured to high standards and deliver
high-quality performance, ease of use and
ease of installation. Should you encounter any
difficulties while installing or using this product,
please contact Philips directly to benefit from
your Philips F1rst Choice Warranty. This three-
year service warranty entitles you to a swap
model on-site within 48 hours of your call being
received within the first year of purchase. If you
Tel: +84 5113.562666
Fax: +84 5113.562662
E-mail: [email protected]
Service hours: Mon.To Fri.: 8:00am-12:00am,
1:30pm-5:30pm; Sat.: 8:00am-12:00am
Africa
South Africa:
Company name: SylvaraTechnologies Pty Ltd
44
8. Customer care and warranty
have any problems with your monitor within the
second or third year of purchase, we will repair
it after it has been sent to the service provider
at your expense and returned to you within five
working days, free of charge.
product, adjustment of customer controls on
the product, and installation or repair of antenna
systems outside of the product.
product repair and/or part replacement because
of misuse, accident, unauthorized repair or other
cause not within the control of Philips.
LIMITED WARRANTY (Computer Monitor)
access the Warranty Registration Card.
reception problems caused by signal conditions
or cable or antenna systems outside the unit.
a product that requires modification or
adaptation to enable it to operate in any
country other than the country for which it
was designed, manufactured, approved and/or
authorized, or repair of products damaged by
these modifications.
Three Years Free Labor / Three Years Free
Service on Parts / OneYear Exchange*
*Product will be exchanged with a new or
renewed to original specifications unit within
two business days for the first year.This product
must be shipped in at your expense for service
during years two and three.
incidental or consequential damages resulting
from the product. (Some states do not allow
the exclusion of incidental or consequential
damages, so the above exclusion may not
apply to you. This includes, but is not limited
to, prerecorded material, whether copyrighted
or not copyrighted.) the model or production
number on the product has been altered,
deleted, removed or made illegible.
WHO IS COVERED?
You must have proof of purchase to receive
warranty service. A sales receipt or other
document showing that you purchased the
product is considered proof of purchase. Attach
it to this owner's manual and keep both nearby.
WHAT IS COVERED?
Where IS SERVICE AVAILABLE?
Warranty coverage begins the day you buy your
product. For three years thereafter, all parts will
be repaired or replaced, and labor is free. After
three years from the day of purchase, you pay
for the replacement or repair of all parts, and
for all labor charges.
All parts, including repaired and replaced parts,
are covered only for the original warranty
period. When the warranty on the original
product expires, the warranty on all replaced
and repaired products and parts also expires.
Warranty service is available in all countries
where the product is officially distributed
by Philips. In countries where Philips does
not distribute the product, the local Philips
service organization will attempt to provide
service (although there may be a delay if the
appropriate spare parts and technical manual(s)
are not readily available).
Where CAN I GET MORE INFORMATION?
For more information, contact the Philips
Customer Care Center by calling (877) 835-
1838 (U.S.A. customers only) or (919) 573-
7855.
WHAT IS EXCLUDED?
Your warranty does not cover:
Labor charges for installation or setup of the
45
8. Customer care and warranty
Before Requesting Service...
TO GET WARRANTY SERVICE IN CANADA...
Please check your owner's manual before
requesting service. Adjustments of the controls
discussed there may save you a service call.
TO GET WARRANTY SERVICE IN U.S.A.,
PUERTO RICO OR U.S.VIRGIN ISLANDS...
Please contact Philips at:
(800) 479-6696
Four years free parts and four years free labor
will be provided at Philips Canada depot or any
one of its authorized service centers.
Contact the Philips Customer Care Center
phone number listed below for product
assistance and procedures for servicing:
(In Canada, this warranty is given in lieu of all
other warranties. No other warranties are
expressed or implied, including any implied
warranties of merchantability or fitness for a
particular purpose. Philips is not liable under
any circumstances for any direct, indirect, special,
incidental or consequential damages, howsoever
incurred, even if notified of the possibility of
such damages.)
Philips Customer Care Center
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puerto Rico and U.S.Virgin Islands, all
implied warranties, including implied warranties
of merchantability and fitness for a particular
purpose, are limited in duration to the duration
of this express warranty. But, because some
states do not allow limitations on how long an
implied warranty may last, this limitation may
not apply to you.)
REMEMBER... Please record the model and
serial numbers found on the product below.
MODEL #
______________________________
SERIAL #
_______________________________
This warranty gives you specific legal rights.You
may have other rights which vary from state/
province to state/province.
Before contacting Philips, please prepare the
following details so we can solve your problem
quickly.
.
Philips type number
.
.
Philips serial number
Purchase date (copy of purchase may be
required)
PC environment Processor:
CPU and Graphic card name and
driver version
.
o
o
o
Operating system
Application being used
46
8. Customer care and warranty
.
Other cards installed
Having the following information available
The Philips guarantee may not apply if:
vꢀ WKHꢀGRFXPHQWVꢀKDYHꢀEHHQꢀDOWHUHGꢀLQꢀDQ\ꢀ
way or made illegible;
vꢀ WKHꢀPRGHOꢀRUꢀSURGXFWLRQꢀQXPEHUꢀRQꢀWKHꢀ
product has been altered, deleted, removed or
made illegible;
will also help speed up the process:
Your proof of purchase indicating: date of
.
purchase, dealer name, model and product
serial number.
.
The full address to which the swap model
vꢀ UHSDLUVꢀ RUꢀ SURGXFWꢀ PRGLILFDWLRQVꢀ DQGꢀ
alterations have been executed by unauthorized
service organizations or persons;
should be delivered.
Just a phone call away
vꢀ GDPDJHꢀLVꢀFDXVHGꢀE\ꢀDFFLGHQWVꢀLQFOXGLQJꢀEXWꢀ
not limited to lightning, water or fire, misuse or
neglect.
Philips’ customer help desks are located
worldwide. Within the Canada you can contact
Philips customer care Monday-Friday from 9:00
AM-6:00 PM EasternTime (ET).
For more information on this and more great
Philips products visit our website at:
Please note that the product is not defective
under this guarantee in the case where
modifications become necessary in order for
the product to comply with local or national
technical standards which apply in countries for
which the product was not originally designed
and/or manufactured.
Your International Guarantee
Dear Customer,
Therefore always check whether a product can
be used in a specific country.
Thank you for purchasing this Philips product
which has been designed and manufactured to
the highest quality standards.
In case your Philips product is not working
correctly or is defective, please contact your
Philips dealer. In the event you require service
whilst in another country a dealer address can
be given to you by the Philips Consumer Help
Desk in that country, the telephone and fax
number of which can be found in the relevant
part of this booklet.
If, unfortunately, something should go wrong
with this product Philips guarantees free of
charge labor and replacement parts irrespective
of the country where it is repaired during a
period of 12 months from date of purchase.This
international Philips guarantee complements the
existing national guarantee obligations to you of
dealers and Philips in the country of purchase
and does not affect your statutory rights as a
customer.
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting your dealer. If you
have questions which your dealer cannot
answer or any related question please contact
the Philips Consumer Information Centers or
via:
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
47
9.Troubleshooting & FAQs
AUTO button doesn't function.
9. Troubleshooting & FAQs
vꢀ The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
9.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks.
Common Problems
vꢀ Do not perform any troubleshooting steps.
No Picture (Power LED not lit.)
vꢀ Disconnect the monitor from mains power
vꢀ Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
source immediately for safety.
vꢀ Contact with Philips customer service
representative immediately.
vꢀ First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
Imaging Problems
Image is not centered.
No Picture (Power LED isWhite.)
vꢀ Adjust the image position using the “Auto”
function in OSD Main Controls.
vꢀ Make sure the computer is turned on.
vꢀ Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
vꢀ Make sure the signal cable is properly
connected to your computer.
vꢀ Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Image vibrates on the screen.
vꢀ Check that the signal cable is properly
securely connected to the graphics board
or PC.
vꢀ The Energy Saving feature may be activated.
Screen says
Vertical flicker appears.
Attention
Check cable connection
vꢀ Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
vꢀ Check to see if the monitor cable has bent
vꢀ Adjust the image using the “Auto” function
pins.
in OSD Main Controls.
vꢀ Make sure the computer is turned on.
vꢀ Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
48
9.Troubleshooting & FAQs
Horizontal flicker appears.
Image appears distorted.Text is fuzzy or
blurred.
vꢀ Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
vꢀ Adjust the image using the “Auto” function
Green, red, blue, dark, and white dots appears
on the screen.
in OSD Main Controls.
vꢀ Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
vꢀ The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
Image appears blurred, indistinct or too dark.
vꢀ Adjust the contrast and brightness on
The "power on" light is too strong and is
disturbing.
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
vꢀ You can adjust “power on” light using the
power LED Setup in OSD main Controls.
vꢀ Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in Monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
vꢀ Always activate a moving screen saver
program when you leave your monitor
unattended.
vꢀ Always activate a periodic screen refresh
application if your Monitor will display
unchanging static content.
vꢀ Severe “burn-in” or “after-image” or “ghost
image” symptoms will not disappear and
cannot be repaired.The damage mentioned
above is not covered under your warranty.
49
9.Troubleshooting & FAQs
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
9.2 SmartControl Premium FAQs
Q1.
I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do
I do?
Ans.: Restart your PC and see if
SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Q2.
The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
Q4.
When I click on Product Information,
only partial information is shown, what
happened?
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
Ans.: It might be your graphic card adaptor
driver is not the most updated
vꢀ Changed video graphic adapter to another
one
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
vꢀ Updated video driver
vꢀ Activities on OS, such as service pack or
patch
vꢀ Run Windows Update and updated
monitor and/or video driver
vꢀ Windows was booted with the monitor
power off or disconnected.
Attention
vꢀ To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
Theft mode enabled
vꢀ If you see "Plug and Play Monitor" shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.
Q5.
I forgot my PIN forTheft Deterrence
Function. How can I do?
Ans.: Philips Service center has a right to
ask for legitimate identification and
authorization, in order to establish
ownership of the monitor.
Q3.
After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
50
9.Troubleshooting & FAQs
Follow the instructions to insert the (
companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm
files) will be installed automatically.
9.3 General FAQs
Q1:
When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Q4:
How do I adjust the resolution?
Ans.: Recommended resolution for this
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions.You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
monitor: 1920 x 1080 @60Hz.
vꢀ Unplug all cables, then connect your PC to
the monitor that you used previously.
vꢀ In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labeled
'desktop area', move the sidebar to 1920 x
1080 pixels.
Q5:
What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
vꢀ Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
Q6:
Is the LCD screen resistant to
scratches?
vꢀ Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @60Hz.
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects.When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side.This may affect your
warranty conditions.
vꢀ Shut down your computer, disconnect your
old monitor and reconnect your Philips
Monitor.
vꢀ Turn on your monitor and then turn on
your PC.
Q2:
What is the recommended refresh
rate for Monitor?
Q7:
How should I clean the LCD surface?
Ans.: Recommended refresh rate in Monitors
is 60Hz, In case of any disturbance on
screen, you can set it up to 75Hz to see
if that removes the disturbance.
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q3:
What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Q8:
Can I change the color setting of my
monitor?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers.Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver
disk when you first install your monitor.
Ans.: Yes, you can change your color setting
through OSD control as the following
51
9.Troubleshooting & FAQs
procedures:
NT, Mac OSX, Linux
vꢀ Press "OK" to show the OSD (On
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
Monitor panels?
Screen Display) menu
vꢀ Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in Monitor panel
technology. In most cases, the "burned
in" or "atter-imaging" or "ghost imaging"
will disappear gradually over a period of
time after the power has been switched
off.
1. ColorTemperature;The six settings are
5000K, 6500K, 7500K, 8200K, 9300K and
11500K.With settings in the 5000K range
the panel appears ‘warm,' with a red-white
color tone, while a 11500K temperature
yields ‘cool, blue-white toning."
2. sRGB; this is a standard setting for ensuring
correct exchange of colors between
different device (e.g. digital cameras,
monitors, printers, scanners, etc)
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your Monitor will
display unchanging static content.
3. User Define; the user can choose his/her
preference color setting by adjusting red,
green blue color.
Note:
A measurement of the color of light radiated
by an object while it is being heated.This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Warning
Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Q9:
Can I connect my Monitor to any PC,
workstation or Mac?
Ans.: Yes.All Philips Monitors are fully
compatible with standard PCs, Macs
and workstations.You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Ans.: Your Monitor works best at its native
resolution of 1920 x 1080 @60Hz. For
best display please use this resolution.
Q10: Are Philips Monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/
52
9.Troubleshooting & FAQs
2011 © Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifcations are subject to change without notice.
Version: M3273PE1T
53
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