241P3
EN User manual
1
37
52
Customer care and warranty
Troubleshooting & FAQs
1. Important
•
•
Do not subject the monitor to severe
vibration or high impact conditions during
operation.
1. Important
Do not knock or drop the monitor during
operation or transportation.
This electronic user’s guide is intended for anyone
who uses the Philips monitor.Take time to read
this user manual before you use your monitor.
It contains important information and notes
regarding operating your monitor.
Maintenance
•
To protect your monitor from possible
damage, do not put excessive pressure on the
monitor panel.When moving your monitor,
grasp the frame to lift; do not lift the monitor
by placing your hand or fingers on the monitor
panel.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
•
•
Unplug the monitor if you are not going to
use it for an extensive period of time.
Unplug the monitor if you need to clean it
with a slightly damp cloth.The screen may be
wiped with a dry cloth when the power is off.
However, never use organic solvent, such as,
alcohol, or ammonia-based liquids to clean
your monitor.
1.1 Safety precautions and maintenance
Warnings
Use of controls, adjustments or procedures other
than those specified in this documentation may
result in exposure to shock, electrical hazards
and/or mechanical hazards.
•
To avoid the risk of shock or permanent
damage to the set, do not expose the monitor
to dust, rain, water, or excessive moisture
environment.
Read and follow these instructions when
connecting and using your computer monitor.
•
•
If your monitor gets wet, wipe it with dry cloth
as soon as possible.
If foreign substance or water gets in your
monitor, please turn the power off immediately
and disconnect the power cord.Then, remove
the foreign substance or water, and send it to
the maintenance center.
Operation
•
Keep the monitor out of direct sunlight and
away from stoves or any other heat source.
Remove any object that could fall into
ventilation holes or prevent proper cooling of
the monitor’s electronics.
•
•
•
Do not store or use the monitor in locations
exposed to heat, direct sunlight or extreme
cold.
•
•
•
Do not block the ventilation holes on the
cabinet.
In order to maintain the best performance of
your monitor and use it for a longer lifetime,
please use the monitor in a location that falls
within the following temperature and humidity
ranges.
When positioning the monitor, make sure the
power plug and outlet are easily accessible.
If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable or
DC power cord for normal operation.
Please use approved power cord provided
by Philips all the time. If your power cord is
missing, please contact with your local service
center. (Please refer to Customer Care
Consumer Information Center)
o
Temperature: 0-40°C 32-95°F
o
Humidity: 20-80% RH
•
1
1. Important
1.2 Notational Descriptions
•
IMPORTANT:Always activate a moving screen
saver program when you leave your monitor
unattended.Always activate a periodic screen
refresh application if your monitor will display
unchanging static content. Uninterrupted
display of still or static images over an
extended period may cause “burn in”, also
known as “after-imaging” or “ghost imaging”,
on your screen.
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type.These blocks contain notes, cautions or
warnings.They are used as follows:
•
"Burn-in", "after-imaging", or "ghost imaging"
is a well-known phenomenon in monitor
panel technology. In most cases, the “burned
in” or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time after
the power has been switched off.
Note
This icon indicates important information and tips
that help you make better use of your computer
system.
Caution
This icon indicates information that tells you how
to avoid either potential damage to hardware or
loss of data.
Warning
Severe” burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
•
The casing cover should be opened only by
qualified service personnel.
•
If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to the
chapter of "Consumer Information Center")
For transportation information, please refer to
"Technical Specifications".
•
•
Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor does
not operate normally, or you are not sure what
procedure to take when the operating instructions
given in this manual have been followed.
2
1. Important
1.3 Disposal of product and packing
material
Recycling Information for Customers
Your display is manufactured with high quality
materials and components which can be recycled
and reused.
Waste Electrical and Electronic Equipment-
WEEE
To learn more about our recycling program please
This marking on the product or on its packaging
illustrates that, under European Directive 2002/96/
EC governing used electrical and electronic
appliances, this product may not be disposed
of with normal household waste.You are
responsible for disposal of this equipment through
a designated waste electrical and electronic
equipment collection.To determine the locations
for dropping off such waste electrical and
electronic, contact your local government office,
the waste disposal organization that serves your
household or the store at which you purchased
the product.
Your new monitor contains materials that can be
recycled and reused. Specialized companies can
recycle your product to increase the amount of
reusable materials and to minimize the amount to
be disposed of.
All redundant packing material has been omitted.
We have done our utmost to make the packaging
easily separable into mono materials.
Please find out about the local regulations on how
to dispose of your old monitor and packing from
your sales representative.
3
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
Package contents
Register your product
get
at
241P3
Quick
Start
Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
s
a
VGA signal cable (optional)
DVI cable (optional)
4
2. Setting up the monitor
Connecting to your PC
2.2 Operating the monitor
Front view product description
5
Kensington anti-thief lock
AC power input
DVI-D input (available for selecting
model)
4
3
1
7
6
2
VGA input
USB upstream
USB downstream
:To access OSD menu.
: Return to previous OSD level.
: Dim down up to 50% of brightness
level by one touch.
Audio input
Earphone jack
Display port (241P3Y/241P3LY)
Connect to PC
1. Connect the power cord to the back of
9
:To switch monitor’s power on and
off.
:To adjust the OSD menu.
:To adjust volume of the display.
: SmartImage.There are 6 modes to
be selected: Office, Photo, Movie,
Game, Economy and Off.
the montior firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Connect the PC audio cable to the audio
connector on the back of your computer.
5. Plug the power cord of your computer
and your monitor into a nearby outlet.
6. Connect the USB upstream port on
the monitor and the USB port on your
computer with a USB cable.The USB
downstream port is now ready for any
USB device to plug in.
7. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
5
2. Setting up the monitor
Description of the On Screen Display
What is On-Screen Display (OSD)?
The OSD Menu
Below is an overall view of the structure of the
On-Screen Display.You can use this as a reference
when you want to work your way around the
On-Screen Display (OSD) is a feature in all Philips different adjustments later on.
monitors. It allows an end user to adjust screen
performance or select functions of the monitors
VGA
Input
directly through an on-screen instruction window.
DVI (available for selective models)
A user friendly on screen display interface is
DisplayPort (241P3Y/241P3LY)
shown as below:
Wide screen, 4:3
0~100
Picture Format
Brightness
Picture
0~100
Contrast
On, Off
SmartContrast
Gamma
1.8, 2.0, 2.2, 2.4, 2.6
Stand Alone
Mute
On, Off
On, Off
Audio
Color
5000K, 6500K, 7500K, 8200K, 9300K, 11500K
Color Temp.
sRGB
Red: 0~100
Green: 0~100
Blue: 0~100
User Define
Basic and simple instruction on the control keys
Language
English,Español, Français, Deutsch, Italiano,
⇷⚭ྃ࿄
Português, Русский,
In the OSD shown above users can press
0~100
Horizontal
Vertical
OSD Settings
buttons at the front bezel of the monitor to move
the cursor, OK to confirm the choice or change.
0~100
Off, 1, 2, 3, 4
5 s, 10 s, 20 s, 30 s, 60 s
Transparency
OSD Time out
Auto
Over Scan
DP audio
On, Off
Auto, DP, Audio in (241P3Y/241P3LY)
Setup
0~100
H. Position
V. Position
Phase
0~100
0~100
0~100
On, Off
Yes, No
Clock
Resolution Notification
Reset
Information
6
2. Setting up the monitor
Resolution notification
Height adjustment
This monitor is designed for optimal performance
at its native resolution, 1920x1080@60Hz.
When the monitor is powered on at a different
resolution, an alert is displayed on screen: Use
1920x1080@60Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On Screen
Display) menu.
130mm
Pivot
Physical Function
Tilt
20˚
-5˚
0˚
90˚
Swivel
+65˚
-65˚
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2. Setting up the monitor
2.3 Remove the Base
Condition:
ForVESA standard mounting applications
•
Before you start disassembling the monitor base,
please follow the instructions below to avoid
damage or injury.
1. Remove the 4 screw covers.
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
2. Remove the 4 screws and then remove the
base from the monitor.
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3. Image Optimization
How to enable SmartImage?
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and sharpness
in real time.Whether you're working with text
applications, displaying images or watching a
video, Philips SmartImage delivers great optimized
monitor performance.
1. Press
to launch the SmartImage on screen
display;
2. Keep pressing
to toggle between Office,
Why do I need it?
Photo, Movie, Game, Economy and Off;
3. The SmartImage on screen display will remain
on screen for 5 seconds or you can also
press”OK” to make confirmation.
You want a monitor that delivers optimized display
all your favorite types of content, SmartImage
software dynamically adjust brightness, contrast,
color and sharpness in real time to enhance your
monitor viewing experience.
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically.To use sRGB
you need to disable SmartImage with the
button at the front bezel of your monitor.
How does it work?
Except using
press buttons to choose and press “OK” to
confirm selection and close the SmartImage OSD.
key to scroll down, you can also
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in real
time with the press of a single button.
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3. Image Optimization
There are six modes to be selected: Office, Photo,
Movie, Game, Economy and Off.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes a
monitor's contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up backlighting
for clearer, crisper and brighter images or dimming
backlighting for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity and viewing
comfort for every type of content. SmartContrast
dynamically controls contrast and adjusts
backlighting for clear, crisp, bright gaming and
video images or displays clear, readable text for
office work. By reducing your monitor's power
consumption, you save on energy costs and
extend the lifetime of your monitor.
•
Office: Enhances text and dampens brightness
to increase readability and reduce eye strain.
This mode significantly enhances readability
and productivity when you're working with
spreadsheets, PDF files, scanned articles or
other general office applications.
•
•
Photo:This profile combines color saturation,
dynamic contrast and sharpness enhancement
to display photos and other images with
outstanding clarity in vibrant colors - all
without artifacts and faded colors.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity.This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and razor
sharpness displays every details in darker
areas of your videos without color washout in
brighter areas maintaining a dynamic natural
values for the ultimate video display
•
Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this profile
delivers the best gaming experience for
gamers.
•
•
Economy: Under this profile, brightness,
contrast are adjusted and backlighting fine-
tuned for just right display of everyday office
applications and lower power consumption.
Off: No optimization by SmartImage.
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3. Image Optimization
3.3 SmartSaturate
What is it?
3.4 SmartSharpness
What is it?
Smart technology that controls color saturation,
the degree to which one on screen color is
blended in neighboring colors, to deliver rich and
vibrant images for more entertainment fun when
you are viewing videos.
Smart technology that enhances sharpness when
you need it for ultimate display performance and
more entertainment fun when you are viewing
videos or photos.
Why do I need it?
Why do I need it?
You want the ultimate in sharpness for more
You want rich, vibrant images for more
entertainment fun when viewing photos or
videos.
entertainment fun when viewing photos or videos.
How does it work?
How does it work?
Smart technology enhances sharpness when you
need it for ultimate display performance and more
entertainment fun when you are viewing videos or
photos in the Movie or Game mode. It is turned
off for top quality display of office applications
and in the Economy mode to reduce power
consumptions.
SmartSaturate dynamically controls color
saturation, the degree to which on-screen color
is blended in neighboring colors, to deliver rich,
vibrant display for more entertainment fun when
you are viewing images or videos in your display's
Movie or Game mode. It is turned off for top
quality display of office application and in the
Economy mode to reduce power consumption.
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3. Image Optimization
First launch -Wizard
3.5 Philips SmartControl Premium
•
The first time after installation of SmartControl
Premium, it will automatically go to Wizard for
first time launch.
The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the past as
this user friendly software guides you through fine-
tuning resolution, Color calibration, Clock/Phase
adjustments, RGB White point adjustment, etc.
•
•
•
The wizard will guide you through adjustment
your monitor performance step by step.
You can go to Plug-in menu to launch wizard
later on as well.
You can adjust more options without wizard
by Standard pane.
Equipped with latest technology in core algorithm
for fast processing and response, this Windows
7 compliant eye catching animated Icon based
software is ready to enhance your experience
with Philips monitors!
Installation
•
Follow the instruction and complete the
installation.
•
•
You can launch after installation is completed.
If you want to launch later, you can either click
the shortcut on desktop or toolbar.
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3. Image Optimization
Start with Standard pane:
Adjust menu:
•
Adjust Menu allow you to adjust
Brightness, Contrast, Focus, Position and
Resolution.
•
•
You can follow the instruction and do the
adjustment.
Cancel prompts user if you want to cancel
installation.
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3. Image Optimization
Color menu:
•
Color Menu allow you to adjust RGB, Black
Level,White Point, Color Calibration, and
SmartImage (Please refer to SmartImage
section).
•
•
•
You can follow the instruction and do the
adjustment.
Refer to below table for sub-menu item base
on your input.
Example for Color Calibration
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. QuickView loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on. If
unchecked, does not allow for color calibration
to happen, dimes out start and quick view
buttons.
6. Must have patent info in calibration screen.
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3. Image Optimization
First color Calibration Screen:
ECO
•
Previous button is disabled until the second
color screen.
•
•
•
Next goes to the succeeding target (6-targets).
Final next goes File>Presets pane.
Cancel closes the UI and returns to the plug
in page.
Theft Deterrence Pane will only be active when
selectingTheft Deterrence Mode from the drop-
down Plug Ins menu.
SmartImage
Allows user to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
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3. Image Optimization
To enableTheft Deterrence, clicking EnableTheft
Deterrence Mode button brings up the following
screen:
•
User can enter PIN between 4 and 9 digits
numbers only.
•
After entering PIN,Accept button takes user
to the pop-up dialog box on the following
page.
•
•
Minimum minutes set to 5. Slider set to 5 by
default.
Does not require the display be attached to
a different host to go intoTheft Deterrence
mode.
•
•
Displays current preference settings.
A checked box enables the feature.The check
box is a toggle.
•
Enable Context Menu on desktop is checked
(On) by default. Enable Context menu
displays SmartControl Premium selections for
Select Preset andTune Display in the desktop
right-click context menu. Disabled removes
SmartControl Premium from the right click
context menu.
•
EnableTaskTray icon is checked (On) by
default. Enable context menu shows the task
tray menu for SmartControl Premium.A right
click on the task tray icon displays the menu
options for Help,Technical Support. Check for
Upgrade,About, and Exit.When Enable task
tray menu is disabled, the task tray icon will
only display EXIT.
After creating PIN, theTheft Deterrence pane will
indicateTheft Deterrence Enabled and provide
PIN Options button:
•
•
Theft Deterrence Enabled is displayed.
DisableTheft Deterrence Mode opens pane
screen on next page.
•
Run at Startup is checked (On) by default.
When disabled, SmartControl Premium will
not launch at start or be in the task tray.The
only way to launch SmartControl Premium is
either from the desktop short cut or from the
program file.Any preset set to run at startup
will not load when this box is unchecked
(Disabled).
•
PIN Options button only available after user
creates PIN, button opens secure PIN web
site.
Options>Preferences - Will only be active
when selecting Preferences from the drop-down
Options menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
•
Enable transparency mode (Windows 7,Vista,
XP). Default is 0% Opaque.
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3. Image Optimization
Options>Audio - Will only be active when
selectingVolume from the drop-down Options
menu.
Options>Input - Will only be active when selecting
Input from the drop-down Options menu. On a
non-supported display capable of DDC/CI, only
the Help and Options tabs are available.All other
SmartControl Premium tabs are not available.
On a non-supported display capable of DDC/CI,
only the Help and Options tabs are available.
Option>Auto Pivot
•
•
Display the Source instruction pane and
current input source setting.
On single input displays, this pane will not be
visible.
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3. Image Optimization
Help>User Manual - Will only be active when
selecting User Manual from the drop-down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
Context Sensitive menu
The Context Sensitive menu is Enabled by default.
If Enable Context Menu has been checked in the
Options>Preferences pane, then the menu will be
visible.
The Context Menu has four entries:
•
SmartControl Premium - When selected the
About Screen is displayed.
•
Select Preset - Provides a hierarchical menu
of saved presets for immediate use.A check
mark shows the currently selected preset.
Facoty Preset can also be called from the drop
down menu.
Help>Version - Will only be active when selecting
Version from the drop- down Help menu. On a
non-supported display capable of DDC/CI, only
the Help and Options tabs are available.
•
•
Tune Display - Opens the SmartControl
Premium control panel.
SmartImage - Check current settings, Office,
Photo, Movie, Game, Economy, Off.
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3. Image Optimization
TaskTray Menu Enabled
TaskTray Menu Disabled
The task tray menu can be displayed by right-
clicking on the SmartControl Premium icon from
the task tray. Left Click will launch the application.
When theTaskTray is disabled in the preference
folder, only the EXIT selection is available.To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
The task tray has five entries:
•
•
•
Help - Access to User Manual file: Open User
Manual file using the default browser window.
Technical Support - displays the tech support
page.
Check for Update - takes the user to PDI
Landing and checks the user's version against
the most current available.
•
•
About - Displays detailed reference
information: product version, release
information, and product name.
Exit - Close SmartControl Premium
To run SmartControl Premium again either
select SmartControl Premium from Program
menu, double-click the desktop PC icon or
restart the system.
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3. Image Optimization
3.6 SmartDesktop Guide
SmartDesktop
Drag and DropWindows
Once the partitions are configured and Align to
partition is selected a window can be dragged
into the region and it will automatically align.
When the window and mouse cursor are within
the region, the region will become highlighted.
SmartDesktop is in SmartControl Premium. Install
SmartControl Premium and select SmartDesktop
from Options.
Note
If the outline of the region is not visible when
dragging the window,“Show windows contents
while dragging” is disabled. To enable:
1. In Control Panel, click System.
2. Click Advanced system settings (ForVista &
Win7 OS, this is located on the left sidebar)
3. In Performance section, click Settings.
4. In the box, check Show window contents
while dragging, and click OK.
Other alternative path:
Vista
Control Panel > Personalization > Window
Color and Appearance > Click "Open Classic
appearance properties for more color options"
> Click "Effects" button > check Show window
contents while dragging
•
•
•
Align to partition check box will enable
automatic alignment for the window when
dragged into the defined partition.
XP:
Select the desired partition by clicking on the
icon. The partition will be applied to the
desktop and the icon will be highlighted.
Identify provides a quick way to view the grid.
Display Properties>Appearance>Effects...> check
Show window contents while dragging
Win 7:
No other alternative path available.
20
3. Image Optimization
Title Bar Options
2. Desktop Partition – Desktop Partition shows
the current selected partition and allows the
user to quickly change to any of the partitions
shown in the drop down.
Desktop partition can be accessed from the title
bar of the active window. This provides a quick
and easy way to manage the desktop as well as
sending any window to any partition without
having to drag and drop. Move the cursor into
the active window’s title bar to access the drop
down menu.
Right Click Menu
Note
If more than one display is attached, the user can
select the targeted display to change the partition.
The highlighted icon represents the current active
partition.
Right click on the Desktop Partition icon to view
the drop down menu.
3. Identify Partition – Displays the outline grid
on the desktop for the current partition.
4. Align On/Align Off – Enables/disables the
drag and drop auto align feature.
5. Exit – Closes Desktop Partition and
DisplayTune. To re-initialize, launch
DisplayTune from the start menu or short cut
on the desktop.
1. FindWindows – In some cases, the user may
have sent multiple windows to the same
partition. Find Window will show all open
windows and move the selected window to
the forefront.
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3. Image Optimization
Left Click Menu
TaskTray Right Click
The task tray also contains most of the features
supported in the title bar (with the exception of
automatically sending a window to any partition).
Left click on the Desktop Partition icon to quickly
send the active window to any partition without
having to drag and drop. Releasing the mouse will
send the window to the highlighted partition.
•
•
FindWindows – In some cases, the user may
have sent multiple windows to the same
partition. Find Window will show all open
windows and move the selected window to
the forefront.
Desktop Partition – Desktop Partition shows
the current selected partition and allows the
user to quickly change to any of the partitions
shown in the drop down.
•
•
Identify Partition – Displays the outline grid
on the desktop for the current partition.
Align On/Align Off – Enables/disables the
drag and drop auto align feature.
22
3. Image Optimization
SmartDesktop Partition Definitions
Name
Description
Image
Full Desktop
Applies all settings to the entire desktop.
Vertical
Assesses the screen resolution and divides the display into
two evenly sized vertical regions.
For 90/270 maintain vertical configuration.
Horizontal
Assesses the screen resolution and divides the display into
two evenly sized horizontal regions.
For 90/270 maintain horizontal configuration.
VerticalTriple
Assesses the screen resolution and divides the display into
three evenly sized vertical regions.
For 90 Partition 1 horizontal top Partition 2 horizontal
center Partition 3 horizontal bottom.
For 270 Partition 3 horizontal top Partition 2 horizontal
center Partition 1 horizontal bottom.
Vertical Split Left
Assesses the screen resolution and divides the display into
two vertical regions, the left hand side is a single region,
the right hand side is split into two evenly sized regions
For 90 Partition 1 on top Partition 2&3 on bottomFor
270 Partition 1 on bottom Partition 2&3 on top.
Vertical Split Right
Assesses the screen resolution and divides the display into
two vertical regions, the right hand side is a single region,
the left hand side is split into two evenly sized regions
For 90 Partition 1&2 on top Partition 3 on bottom.
For 270 Partition 3 on top Partition 1&2 on bottom.
23
3. Image Optimization
Name
Description
Image
Horizontal SplitTop
Assesses the screen resolution and divides the display into
two evenly sized horizontal regions, the top region is single,
the bottom region is spilt into two evenly sized regions
For 90 Partition 1 on right sideVertical Partition 2&3 on
left sideVertical.
For 270 Partition 1 on left sideVertical Partition 2&3 on
right sideVertical.
Horizontal Split Bottom Assesses the screen resolution and divides the display into
two evenly sized horizontal regions, the bottom region is
single, the top region is spilt into two evenly sized regions
For 90 Partition 1&2 on right sideVertical Partition 3 on
left sideVertical.
For 270 Partition 1&2 on left sideVertical Partition 3 on
right sideVertical.
Even Split
Assesses the screen resolution and divides the display into
four evenly sized regions.
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4.Technical Specification
4 Technical Specifications
Picture/Display
Monitor panel type
Backlight
TFT-LCD
CCFL (241P3/241P3Y), LED (241P3L/241P3LY)
Panel size
24'' W (61.0 cm)
Aspect ratio
16:9
Pixel Pitch
0.277 x 0.277 mm
Brightness
300 cd/m² (241P3/241P3Y); 250 cd/m² (241P3L/241P3LY)
SmartContrast
Contrast ratio (typical)
Response time (typical)
Optimum Resolution
Viewing angle
500,000:1 (241P3/241P3Y); 20,000,000:1 (241P3L/241P3LY)
1000:1
5 ms
1920 x 1080 @ 60Hz
170° (H) / 160° (V) @ C/R > 10
SmartImage
Picture Enhancement
Display colors
16.7 M
Vertical refresh rate
Horizontal Frequency
sRGB
56Hz -76Hz
30kHz - 83kHz
YES
Connectivity
Signal input (241P3, 241P3L)
Signal input (241P3Y, 241P3LY)
USB
DVI-D (Digital),VGA (Analog)
DVI-D (Digital),VGA (Analog), Display port
USB 2.0 x 1
Input Signal
Separate Sync, Sync on Green
Stereo Audio
Audio In/Out
Convenience
Build-in Audio
1.5W x 2
User Convenience
OSD Languages
English, French, German, Italian, Russian, Spanish,
Simplified Chinese, Portuguese
Other convenience
Plug & Play Compatibility
Stand
VESA mount ( 100 x 100mm), Kensington lock
DDC/CI, sRGB,Windows 7/Vista/XP, Mac OSX, Linux
Tilt
-5/+20
-65/+65
130mm
Swivel
Height adjustment
25
4.Technical Specification
Power (241P3)
On mode
40.6W (typ.), 46W(max.) (with audio and USB x 1)
On mode (ECO mode) (typical) 21W
Energy Consumption
AC InputVoltage at AC InputVoltage at AC InputVoltage at
(EnergyStar 5.0 test method)
100VAC +/-5VAC, 115VAC +/-5VAC,
230VAC +/-5VAC,
50Hz +/ -3Hz
27.37W
50Hz +/- 3Hz
28W
60Hz +/- 3Hz
27.45W
0.1W
Normal Operation (typical)
Sleep (typical)
0.1W
0.1W
0.1W
Off
0.1W
0.1W
Heat Dissipation*
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC,
230VAC +/-5VAC,
50Hz +/ -3Hz
93.40BTU
50Hz +/ -3Hz
95.56BTU
0.34BTU
60Hz +/ -3Hz
93.69BTU
0.34BTU
Normal Operation
Sleep (typical)
Off
0.34BTU
0.34BTU
0.34BTU
0.34BTU
Power (241P3L)
On mode
24.5W (typ.), 35W(max) (with audio and USB x 1)
On mode (ECO mode) (typical) 12W
Energy Consumption
AC InputVoltage at AC InputVoltage at AC InputVoltage at
(EnergyStar 5.0 test method)
100VAC +/-5VAC, 115VAC +/-5VAC,
230VAC +/-5VAC,
50Hz +/ -3Hz
18.96W
50Hz +/- 3Hz
19.04W
0.1W
60Hz +/- 3Hz
18.9W
Normal Operation (typical)
Sleep (typical)
0.1W
0.1W
Off
0.1W
0.1W
0.1W
Heat Dissipation*
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC,
230VAC +/-5VAC,
50Hz +/ -3Hz
64.7BTU
50Hz +/ -3Hz
64.97BTU
0.34BTU
60Hz +/ -3Hz
64.47BTU
0.34BTU
Normal Operation
Sleep (typical)
Off
0.34BTU
0.34BTU
0.34BTU
0.34BTU
Power (241P3Y)
On mode
42W (typ.), 47W(max.) (with audio and USB x 1)
On mode (ECO mode) (typical) 23W
Energy Consumption
AC InputVoltage at AC InputVoltage at AC InputVoltage at
(EnergyStar 5.0 test method)
100VAC +/-5VAC, 115VAC +/-5VAC,
230VAC +/-5VAC,
50Hz +/ -3Hz
29.55W
50Hz +/- 3Hz
29.22W
0.5W
60Hz +/- 3Hz
29W
Normal Operation (typical)
Sleep (typical)
0.5W
0.5W
Off
0.3W
0.3W
0.3W
Heat Dissipation*
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC,
230VAC +/-5VAC,
50Hz +/ -3Hz
100.8BTU
50Hz +/ -3Hz
99.71BTU
1.706BTU
1.024BTU
60Hz +/ -3Hz
99.22BTU
1.706BTU
1.024BTU
Normal Operation
Sleep (typical)
Off
1.706BTU
1.024BTU
26
4.Technical Specification
Power (241P3LY)
On mode
26W (typ.), 36W(max) (with audio and USB x 1)
On mode (ECO mode) (typical) 14W
Energy Consumption
AC InputVoltage at AC InputVoltage at AC InputVoltage at
(EnergyStar 5.0 test method)
100VAC +/-5VAC, 115VAC +/-5VAC,
230VAC +/-5VAC,
50Hz +/ -3Hz
18.9W
50Hz +/- 3Hz
19.32W
0.5W
60Hz +/- 3Hz
19.16W
0.5W
Normal Operation (typical)
Sleep (typical)
0.5W
Off
0.3W
0.3W
0.3W
Heat Dissipation*
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC,
230VAC +/-5VAC,
50Hz +/ -3Hz
61.51BTU
50Hz +/ -3Hz
65.94BTU
1.71BTU
60Hz +/ -3Hz
65.38BTU
1.71BTU
Normal Operation
Sleep (typical)
Off
1.71BTU
1.024BTU
1.024BTU
1.024BTU
Power LED indicator
Power Supply
On mode:White, Standby/Sleep mode:White (blinking)
Build-in, 100-240VAC, 50/60Hz
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
570 x 507 x 220mm
570 x 353 x 62mm
Box dimension (WxHxD)
Weight
670 x 268 x 413mm
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range
6.6kg (241P3/241P3Y), 6.0kg (241P3L/241P3LY)
4.4kg (241P3/241P3Y), 3.8kg (241P3L/241P3LY)
9.3kg (241P3/241P3Y), 8.7kg (241P3L/241P3LY)
Storage: -20°C to 60°C
operation: 0°C to 40 °C
20% to 80%
Relative humidity
Altitude
Non-operation: + 40,000 ft ( 12,192 m)
operation: + 12,000 ft ( 3,658 m)
MTBF
50,000 hrs (241P3/241P3Y), 30,000 hrs (241P3L/241P3LY)
27
4.Technical Specification
Environmental
ROHS
YES
EPEAT
Gold. (www.epeat.net)
100% recyclable
Packaging
Compliance and standards
Regulatory Approvals
BSMI, CE Mark, FCC Class B, GOST, SEMKO,TCO5.1, UL/cUL,,
ISO9241-307,TUV-GS,TUV-Ergo
Cabinet
Color
Black/Silver
Texture
Finish
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for
registration status in your country.
version of leaflet.
28
4.Technical Specification
4.1 Resolution & Preset Modes
Maximum Resolution
For
241P3/241P3L/241P3Y/241P3LY
1920 x 1080 at 60 Hz (analog input)
1920 x 1080 at 60 Hz (digital input)
Recommended Resolution
For
241P3/241P3L/241P3Y/241P3LY
1920 x 1080 at 60 Hz (digital input)
H. freq (kHz)
Resolution
640x480
V. freq (Hz)
59.94
60.32
60.00
60.00
59.86
59.87
59.81
60.00
60.02
60.02
59.90
59.89
60.00
59.88
59.95
59.93
59.95
60.00
31.47
37.88
48.36
54.00
44.77
47.78
49.70
60.00
63.89
47.71
55.47
55.94
75.00
64.67
65.29
66.59
74.04
67.50
800x600
1024x768
1152x864
1280x720
1280x768
1280x800
1280x960
1280x1024
1360x768
1440x900
1440x900
1600x1200
1680x1050
1680x1050
1920x1080
1920x1200
1920x1080
Note
Please notice that your display works best at
native resolution of 1920 X 1080@60Hz. For
best display quality, please follow this resolution
recommendation.
29
5. Power Management
The following setup is used to measure power
consumption on this monitor.
5. Power Management
Native resolution: 1920x1080.
Contrast: 50%
5.1 Automatic PowerSaving
Brightness: 300 nits (241P3/241P3Y); 250 nits
(241P3L/241P3LY)
If you haveVESA DPM compliance display card
or software installed in your PC, the monitor can
automatically reduce its power consumption when
not in use. If an input from a keyboard, mouse or
other input device is detected, the monitor will
'wake up' automatically.The following table shows
the power consumption and signaling of this
Color temperature: 6500k with full white pattern
Audio and USB Inactive (Off)
Note
This data is subject to change without notice.
automatic power saving feature:
!
Power Management Definition (241P3)
Video
VESA
Mode
H-sync
V-sync
Power Used LED color
Active
ON
Yes
Yes
40.6W (typ.),
46W (max.)
(with audio
White
and USB x 1)
Sleep (typ.)
Switch Off
OFF
OFF
No
-
No
-
0.1W
White
(Blinking)
0.1W
OFF
Power Management Definition (241P3L)
Power Used LED color
VESA
Mode
Video
H-sync
V-sync
Active
ON
Yes
Yes
24.5W (typ.),
35W (max.)
(with audio
White
and USB x 1)
Sleep (typ.)
Switch Off
OFF
OFF
No
-
No
-
0.1W
White
(Blinking)
0.1W
OFF
Power Management Definition (241P3Y)
Video
VESA
Mode
H-sync
V-sync
Power Used LED color
Active
ON
Yes
Yes
42.W (typ.),
47W (max.)
(with audio
and USB x 1)
White
Sleep (typ.)
Switch Off
OFF
OFF
No
-
No
-
0.5W
White
(Blinking)
0.3W
OFF
Power Management Definition (241P3LY)
Video
VESA
Mode
H-sync
V-sync
Power Used LED color
Active
ON
Yes
Yes
26W (typ.),
36W (max.)
(with audio
and USB x 1)
White
Sleep (typ.)
Switch Off
OFF
OFF
No
-
No
-
0.5W
White
(Blinking)
0.3W
OFF
30
6. Regulatory Information
• Products are tested according to rigorous safety
standards at impartial laboratories
6 Regulatory Information
• Electric and magnetic fields emissions as low as
normal household background levels
Lead-free Product
• Low acoustic noise emissions (when applicable)
Lead free display promotes
Some of the Environmental features of theTCO
Certified for displays:
environmentally sound recovery and
disposal of waste from electrical and
electronic equipment.Toxic substances
• The brand owner demonstrates corporate
social responsibility and has a certified
environmental management system (EMAS or
ISO 14001)
like Lead has been eliminated and compliance
with European community’s stringent RoHs
directive mandating restrictions on hazardous
substances in electrical and electronic equipment
have been adhered to in order to make Philips
monitors safe to use throughout its life cycle.
• Very low energy consumption both in on- and
standby mode minimize climate impact
• Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and heavy
metals such as cadmium, mercury and lead
(RoHS compliance)
TCO Displays 5.1 Information
Congratulations,
• Both product and product packaging is prepared
for recycling
Your display is designed for both
you and the planet!
• The brand owner offers take-back options
The display you have just
The requirements can be downloaded from our
web site.The requirements included in this label
have been developed byTCO Development in
co-operation with scientists, experts, users as well
as manufacturers all over the world. Since the end
of the 1980sTCO has been involved in influencing
the development of IT equipment in a more user-
friendly direction. Our labeling system started with
displays in 1992 and is now requested by users
and ITmanufacturers all over the world.About
50% of all displays worldwide areTCO certified.
purchased carries theTCO Certified label.
This ensures that your display is designed,
manufactured and tested according to some ofthe
strictest quality and environmental requirements
in the world.This makes for a high performance
product, designed with the user in focus that also
minimizes the impact on the climate and our
natural environment.TCO Certified is a third
party verified program, where every product
model is tested by an accredited impartial test
laboratory.TCO Certified represents one of the
toughest certifications for displays worldwide.
For more information, please visit
Some of the Usability features of theTCO
Certified for displays:
• Visual ergonomics for good image quality
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast, resolution,
black level, gamma curve, colour and luminance
uniformity and colour rendering
31
6. Regulatory Information
EPEAT
(www.epeat.net)
•
2005/32/EC (EuP Directive, EC No. 1275/2008
mplementing Directive for Standby and Off
mode power consumption) and is produced
by a manufacturing organization on ISO9000
level.
“The EPEAT (Electronic Product
Environmental AssessmentTool)
program evaluates computer
The product also comply with the following
standards
desktops, laptops, and monitors
based on 51 environmental criteria
•
ISO9241-307:2008 (Ergonomic requirement,
Analysis and compliance test methods for
electronic visual displays)
developed through an extensive stakeholder
consensus process supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and select
desktop computers, notebooks and monitors
based on their environmental attributes. EPEAT
also provides a clear and consistent set of
performance criteria for the design of products,
and provides an opportunity for manufacturers to
secure market recognition for efforts to reduce
the environmental impact of its products.”
•
•
GS EK1-2000:2009 (GS mark requirement)
prEN50279:1998 (Low Frequency Electric and
Magnetic fields forVisual Display)
MPR-II (MPR:1990:8/1990:10 Low Frequency
Electric and Magnetic fields)
•
•
TCO Displays 5.1 (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission,TCO: Swedish
Confederation of Professional Employees) for
TCO versions
Benefits of EPEAT
Reduce use of primary materials
Energy Star Declaration
Reduce use of toxic materials
(www.energystar.gov)
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
®
As an ENERGY STAR Partner,
we have determined that this
product meets the ENERGY STAR
guidelines for energy efficiency.
®
Note
We recommend you switch off the monitor when
it is not in use for a long time.
CE Declaration of Conformity
This product is in conformity with the following
standards
•
EN60950-1:2006 (Safety requirement of
InformationTechnology Equipment)
EN55022:2006 (Radio Disturbance
requirement of InformationTechnology
Equipment)
•
•
EN55024:1998+A1:2001+A2:2003 (Immunity
requirement of Information Technology
Equipment)
•
•
EN61000-3-2:2006 (Limits for Harmonic
Current Emission)
EN61000-3-3:1995+A1:2001+A2:2005
(Limitation ofVoltage Fluctuation and Flicker)
following provisions of directives applicable
2006/95/EC (LowVoltage Directive)
2004/108/EC (EMC Directive)
•
•
32
6. Regulatory Information
Federal Communications Commission (FCC)
Notice (U.S. Only)
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules.These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.This
equipment generates, uses and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the following
measures:
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the
equipment and receiver.
•
•
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/
TV technician for help.
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority to
operate the equipment.
Use only RF shielded cable that was supplied with
the monitor when connecting this monitor to a
computer device.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to rain
or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OFTHE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
33
6. Regulatory Information
EN 55022 Compliance (Czech Republic Only)
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils numériques
de class B,aux termes de l'article 15 Des
règles de la FCC. Ces limites sont conçues
de façon à fourir une protection raisonnable
contre les interférences nuisibles dans le cadre
d'une installation résidentielle.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est pas
installé et utilisé selon les consignes données,
peuvent causer des interférences nuisibles aux
communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une installation
particulière. Si cet appareil est la cause
d'interférences nuisibles pour la réception des
signaux de radio ou de télévision, ce qui peut
être décelé en fermant l'équipement, puis en
le remettant en fonction, l'utilisateur pourrait
essayer de corriger la situation en prenant les
mesures suivantes:
•
•
Réorienter ou déplacer l'antenne de réception.
Augmenter la distance entre l'équipement et
le récepteur.
•
•
Brancher l'équipement sur un autre circuit que
celui utilisé par le récepteur.
Demander l'aide du marchand ou d'un
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTETOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
34
6. Regulatory Information
Polish Center forTesting and Certification
Notice
North Europe (Nordic Countries) Information
Placering/Ventilation
The equipment should draw power from a socket
with an attached protection circuit (a three-
prong socket).All equipment that works together
(computer, monitor, printer, and so on) should
have the same power supply source.
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU
STÄLLER DIN UTRUSTNING PÅPLATS.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT ER
NEMTTILGÆNGELIGE.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)
35
6. Regulatory Information
Ergonomie Hinweis (nur Deutschland)
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS.All products are produced and sold for
China market have to meet China RoHS request.
Der von uns gelieferte Farbmonitor entspricht den
in der "Verordnung über den Schutz vor Schäden
durch Röntgenstrahlen" festgelegtenVorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da dieVorschriften über
die Bauart von Störstrahlern nach Anlage III ¤ 5
Abs. 4 der Röntgenverordnung erfüllt sind.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine bauartgleiche
eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf dunklem
Untergrund zu verwenden (schlechte Lesbarkeit
und erhöhte Augenbelastung bei zu geringem
Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel nach
DIN 45 635 beträgt 70dB (A) oder weniger.
㩾অ
شࠌ ཚૻʳ ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ڼ 䰬兘ਐཚૻʻԼڣ ʼʿ䶣ॾஒ䣈խܶڶ ऱ ڶ ڶ ୭ढ凝ࢨ ցైإڇ ൄشࠌ ऱ㦕ٙՀլ 㢸䦡
س ؆इࢨ ડ䦣ʿʳ䶣ॾஒ䣈ش 㡬شࠌ 具 䶣ॾஒ䣈լ㢸㢑㩾ቼທ
ګ 䢘ૹۆ ࢨ 㢑 ࠡԳ
ߪ Εʳ凗䣈ທګ 䢘ૹ䮦୭ऱཚૻΗ ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
36
7. Customer care and warranty
Types of Pixel Defects
7 Customer care and warranty
Pixel and sub pixel defects appear on the screen
in different ways.There are two categories of pixel
defects and several types of sub pixel defects
within each category.
7.1 Philips' Flat Panel Monitors Pixel Defect
Policy
Philips strives to deliver the highest quality
products.We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or sub
pixel defects on theTFT monitor panels used in
flat panel monitors are sometimes unavoidable.
No manufacturer can guarantee that all panels will
be free from pixel defects, but Philips guarantees
that any monitor with an unacceptable number
of defects will be repaired or replaced under
warranty.This notice explains the different types
of pixel defects and defines acceptable defect
levels for each type. In order to qualify for repair
or replacement under warranty, the number of
pixel defects on aTFT monitor panel must exceed
these acceptable levels. For example, no more
than 0.0004% of the sub pixels on a 19" XGA
monitor may be defective. Furthermore, Philips
sets even higher quality standards for certain
types or combinations of pixel defects that are
more noticeable than others.This policy is valid
worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'.That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern.There are the
types of bright dot defects:
One lit red, green or blue sub pixel
Two adjacent lit sub pixels:
-
-
-
Red + Blue = Purple
Red + Green =Yellow
Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed of three
sub pixels in the primary colors of red, green and
blue. Many pixels together form an image.When
all sub pixels of a pixel are lit, the three colored
sub pixels together appear as a single white pixel.
When all are dark, the three colored sub pixels
together appear as a single black pixel. Other
combinations of lit and dark sub pixels appear as
single pixels of other colors.
Three adjacent lit sub pixels (one white pixel)
37
7. Customer care and warranty
Note
A red or blue bright dot must be more
than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'.That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern.These are the
types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the same
type that are near to one another may be more
noticeable, Philips also specifies tolerances for the
proximity of pixel defects.
Pixel DefectTolerances
In order to qualify for repair or replacement due
to pixel defects during the warranty period, a
TFT monitor panel in a Philips flat panel monitor
must have pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
BRIGHT DOT DEFECTS
ACCEPTABLE LEVEL
1 lit subpixel
3
2 adjacent lit subpixels
1
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
0
>15mm
3
BLACK DOT DEFECTS
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
>15mm
5 or fewer
TOTAL DOT DEFECTS
ACCEPTABLE LEVEL
Total bright or black dot defects of all types
5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
This monitor is ISO9241-307 compliant. (ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
38
7. Customer care and warranty
7.2 Customer Care &Warranty
Customer Care &Warranty
Your PhilipsWarranty conditions forWestern
Europe per 1st of January 2011
Dear Customer,
Thank you for purchasing this Philips
monitor.
PLEASE SELECTYOUR COUNTRY/AREA
TO REVIEW DETAILS OFYOUR WARRANTY
COVERAGE
All Philips monitors are designed
and manufactured to high standards
and deliver high-quality performance,
ease of use and ease of installation.
Should you encounter any difficulties
while installing or using this product,
please contact the Philips helpdesk
directly to benefit from your Philips
Warranty conditions.This service
warranty entitles you to get a
solution depending on the model you
purchased when your monitor turns
out to be faulty or defective.
WESTERN EUROPE
Austria / Belgium / Denmark / France / Germany /
Greece / Finland / Ireland / Italy /
Luxembourg / the Netherlands / Norway /
Portugal / Sweden / Switzerland / Spain /
United Kingdom / Poland
CENTRAL AND EASTERN EUROPE region
Czech Republic / Hungary / Russia / Slovakia /
Slovenia /Turkey/ Romania/ Bulgaria/ Ukraine/
Baltic’s/Belarus/ Croatia/ Estonia/ Latvia/ Lithuania/
Serbia & Montenegro
What is covered?
LATIN AMERICA
The Philips West European Warranty applies
within Andorra,Austria, Belgium, Cyprus,
Denmark, France, Germany, Greece, Finland,
Ireland, Italy, Liechtenstein, Luxembourg, Monaco,
the Netherlands, Norway, Poland, Portugal,
Sweden, Switzerland, Spain and the United
Kingdom and only for monitors originally designed,
manufactured, approved and/or authorized for
usage within these countries.
Argentina / Brasil
NORTH AMERICA
Canada / USA
PACIFIC
Australia / New Zealand
ASIA
China / Hong Kong / Macau/ India / Indonesia /
Korea / Malaysia / Pakistan / Philippines / Singapore
/Taiwan /Thailand /Vietnam
Warranty coverage begins as from the day you
buy your monitor and be serviced in case of
defects provided for under the warranty coverage
for a warranty period of 24 months for Philips C,
E,T,V, and X models and for models B, P and S we
give 36 months.Your original purchase document
is your proof for the purchase day, so keep this
carefully stored and available when a warranty
service is requested.
AFRICA
South Africa
MIDDLE EAST
United Arab Emirates/ Israel
39
7. Customer care and warranty
For the C,E,T,V and X models, your monitor will
be picked-up at your address, repaired in our
Certified Service Center and Return back to your
address within 7 working days after it’s picked up.
If no Repair can be fulfilled within 10 working days
after the unit is picked up then a replacement
monitor of at least an equivalent monitor will be
shipped to you.
unauthorized service organizations or
persons;
•
•
Damage is caused by accidents including but
not limited to lightning, water or fire, misuse
or neglect;
Reception problems caused by signal
conditions or cable or antenna systems
outside the unit;
•
•
Defects caused by abuse or misuse of the
monitor;
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to
that of your original monitor, being 24 months as
from the purchase date of your original monitor.
Product requires modification or adaptation
to enable it to comply with local or national
technical standards, which apply in countries
for which the product was not originally
designed, manufactured, approved and/or
authorized.Therefore always check whether
a product can be used in a specific country.
Note that products that are not originally
designed, manufactured, approved and/
or authorized for usage within the Philips
countries, do not apply to the Philips F1rst
Choice Warranty. In these cases the Philips
global warranty terms are valid.
For the B, P and S models, your monitor will be
swapped by at least an equivalent monitor in
case of defects provided for under the warranty
coverage. Its Philips aim to exchange the swap
unit within 48 hours after the request for service
however for remote areas like Island or other
geographically difficult to reach area, its Philips aim
to have an exchange time within 72 hours.
•
The swap monitor remains yours and Philips
Just a click away
keeps the defective/original monitor. For the swap In case of any problems, we advise you to read the
monitor the warranty period remains equal to
that of your original monitor, being 36 months as
from the purchase date of your original monitor.
operating instructions carefully or go to the
additional support.
What is excluded?
Just a phone call away
The Philips Warranty applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully or go to the
additional support before contacting the Philips
helpdesk.
To solve your problem quickly, please prepare
the following details before contacting the Philips
The Philips Warranty may not apply if:
•
The documents have been altered in any way helpdesk:
or made illegible;
•
The model or production number on the
product has been altered, deleted, removed
or made illegible;
•
•
•
Philips type number
Philips serial number
Purchase date (copy of purchase may be
required)
•
Repairs or product modifications and
alterations have been executed by
•
PC environment Processor:
40
7. Customer care and warranty
o
CUP and Graphic card name and driver version
o
o
Operating system
Application being used
Other cards installed
•
Having the following information available will also help speed up the process:
•
•
Your proof of purchase indicating: date of purchase, dealer name, model and product serial number.
The full address to which the faulty monitor has to be collected and the good model should be
delivered.
Philips' customer help desks are located worldwide.
Or you can reach us via:
Contact Information for West European region:
Germany
United Kingdom
Ireland
+49
+44
+353
+34
+358
+33
+30
+39
+31
+45
+47
+46
+48
+43
„32
01803 386 853
0207 949 0069
01 601 1161
902 888 785
09 2290 1908
082161 1658
00800 3122 1223
840 320 041
0900 0400 063
3525 8761
0,09
€
Local call tariff
Local call tariff
Spain
0,10
€
Local call tariff
Finland
France
0,09
€
Free Of Charge
Greece
Italy
0,08
0,10
€
€
Netherlands
Denmark
Norway
Sweden
Poland
Local call tariff
Local call tariff
Local call tariff
Local call tariff
2270 8250
08 632 0016
0223491505
0810 000206
078 250851
Austria
0,07
€
Belgium
Luxembourg
Portugal
Switzerland
€0,06
+352
+351
+41
26 84 30 00
2 1359 1440
02 2310 2116
Local call tariff
Local call tariff
Local call tariff
41
7. Customer care and warranty
Your Guarantee in Central and Eastern Europe
The replacement monitor remains yours and
Philips keeps the defective/original monitor. For
the replacement monitor the warranty period
remains equal to that of your original monitor.
Dear Customer,
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and
manufactured to high standards and deliver high-
quality performance, ease of use and ease of
installation. Should you encounter any difficulties
while installing or using this product, please contact
the Philips helpdesk directly to benefit from your
Philips Warranty conditions.This service warranty
entitles you to get a solution depending on the
model you purchased when your monitor turns
out to be faulty or defective.
What is excluded?
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips guarantee may not apply if:
What is covered?
•
The documents have been altered in any way
or made illegible;
This Philips Guarantee in Central and Eastern
Europe applies within Czech Republic, Hungary,
Russia, Slovakia, Slovenia, Turkey, Romania, Bulgaria,
Ukraine, Baltic states, Serbia & Montenegro and
Croatia and only for monitors originally designed,
manufactured, approved and/or authorized for
usage within these countries.
•
The model or production number on the
product has been altered, deleted, removed
or made illegible;
•
Repairs or product modifications and
alterations have been executed by
unauthorized service organizations or
persons;
Warranty coverage begins as from the day you
buy your monitor and be serviced in case of
defects provided for under the warranty coverage,
for a warranty period of 24 months for Philips C,
E,T,V, and X models and for models B, P and S we
give 36 months.Your original purchase document
is your proof for the purchase day, so keep this
carefully stored and available when a warranty
service is requested.
•
•
Damage is caused by accidents including but
not limited to lightning, water or fire, misuse
or neglect.
Reception problems caused by signal
conditions or cable or antenna systems
outside the unit;
•
•
Defects caused by abuse or misuse of the
monitor;
Product requires modification or adaptation
to enable it to comply with local or national
technical standards, which apply in countries
for which the product was not originally
designed, manufactured, approved and/or
authorized.Therefore always check whether
a product can be used in a specific country.
Depending on your region you can deliver your
monitor to the address of our Certified Service
Center or your monitor will be picked-up at your
address.After the monitor is repaired you can pick
him up or it will be returned back to your address
within 10 working days started when the defect
units arrived in our service center.
If no Repair can be fulfilled within 10 working days
after the unit is picked up then a replacement
monitor of at least an equivalent monitor will be
given to you.
42
7. Customer care and warranty
Please note that the product is not defective under
this guarantee in the case where modifications
become necessary in order for the product to
comply with local or national technical standards
which apply in countries for which the product
was not originally designed and/or manufactured.
Therefore always check whether a product can be
used in a specific country.
Eastern Europe
BELARUS
IBA
Technical Center of JV IBA
M. Bogdanovich str. 155
BY - 220040 Minsk
Tel: +375 17 217 33 86
Just a click away
Service.BY
In case of any problems, we advise you to read the
operating instructions manual or your warranty
support website for additional support.
Petrus Brovky st. 19 – 101-B
220072, Minsk
Belarus
BULGARIA
Just a phone call away
LAN Service
You need to check your official warranty card
delivered to you at your day of purchase for the
nearest contact details of your authorized service
contact.
140, Mimi Balkanska Str.
Office centerTranslog
1540 Sofia, Bulgaria
Tel: +359 2 960 2360
In case not available please check your country
contact showing below.
CZECH REPUBLIC
A-Support
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting our dealers or
Information Centers.
General Consumer Information Center
800 100 697
CROATIA
In case your Philips product is not working
correctly or is defective, please contact your
Philips dealer or directly the Philips Service and
Consumer Information Centers.
Renoprom d.o.o.
Ljubljanska 4,
Sv. Nedjelja,10431
Croatia
Tel: +385 1 333 0974
ESTONIA
FUJITSU SERVICES OU
Akadeemia tee 21G
EE-12618Tallinn
Tel: +372 6519900
43
7. Customer care and warranty
HUNGARY
SLOVAKIA
Serware Szerviz
General Consumer Information Center
0800004551
Vizimolnár u. 2-4
HU - 1031 Budapest
Tel: +36 1 2426331
Email: [email protected]
Datalan Servisne Stredisko
Puchovska 8
SK - 831 06 Bratislava
Tel: +421 2 49207155
Email: [email protected]
Profi Service Center Ltd.
123 Kulso-Vaci Street,
H-1044 Budapest (Europe Center)
Hungary
SLOVENIA
PC HAND
Brezovce 10
Tel: +36 1 814 8080
SI - 1236Trzin
Tel: +386 1 530 08 24
Email: [email protected]
LATVIA
ServiceNet LV
RUSSIA
Jelgavas iela 36
CPS
LV - 1055 Riga,
Tel: +371 7460399
Email: [email protected]
18, Shelepihinskaya nab.
123290 Moscow
Russia
Tel. +7(495)797 3434
LITHUANIA
ServiceNet LT
TURKEY
Gaiziunu G. 3
See warranty card for local support
CentralTurkey:
LT - 3009 KAUNAS
Tel: +370 7400088
Email: [email protected]
Tecpro
Telsizler Mah. 10
Kagithana, Istanbul,Turkey
Tel: +90 212 444 4 832
ROMANIA
Blue Ridge Int'l Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969
UKRAINE
Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
SERBIA & MONTENEGRO
KimTec d.o.o.
Viline vode bb, Slobodna zona
Beograd L12/3
Topaz-Service Company,
Mishina str. 3,
11000 Belgrade
Kiev
Serbia
Ukraine-03151
Tel: +38 044 245 73 31
Tel. +381 11 20 70 684
44
7. Customer care and warranty
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting your dealer. If you have
questions which your dealer cannot answer or
any related question please contact the Philips
Consumer Information Centers or via:
Pacific:ThreeYears Free Labor /ThreeYears Free
Service on Parts
Australia:
Company:AGOS NETWORK PTY LTD
Address: 4/5 Dursley Road,Yenorra, NSW 2161,
Australia
Tel: 1300 360 386
Latin America
Fax: +61-2-80808147
Email: [email protected]
TO GET WARRANTY SERVICE IN ARGENTINA Service hours: Mon.~Fri. 8:00am-7:30pm
and BRAZIL.
New Zealand:
Please contact Philips at:
Brazil :
Company:Visual Group Ltd.
Address: 28 Walls Rd Penrose Auckland
Phone: 0800 657447
Consumer care number : 0800-7254101
E-mail address : [email protected]
Monday to Friday:
Fax: 09 5809607
E-mail: [email protected]
Service Hours: Mon.~Fri. 8:30am~5:30pm
8:00am - 8:00pm
Argentina :
Asia (except for Korea) :ThreeYears Free Labor
/ThreeYears Free Service on Parts
Consumer care number : 0800 3330 856
E-mail address : [email protected]
Monday to Friday:
Hong Kong:
8:00am - 8:00pm
Company: Smart PixelsTechnology Ltd.
Address: 9/F Wilson Logistics Center 24-28 Kung
Kip Street Kwai Chung, N.T., Hong Kong.
Tel: +852 2619 9639
BRAZIL
Company : See ASP-BRZ
Address : Rod.Anhanguera, Km 49 Pista Sul -
Bairro:Terra Nova - Jundiaí/SP
CEP 13210-877 – Brasil
Fax: +852 2148 3123
E-mail: [email protected]
Service hours: Mon.To Fri.: 9:00am–6:00pm, Sat.:
9:00am–1:00pm
Tel: 55 11 4531-8438
Email: [email protected]
Macau:
ARGENTINA
Company: Smart PixelsTechnology Ltd.
Address: RUA DO PE.ANT ROLIZ NO.2H R/C +
SL(A) HONG FOK KOK, MACAU
᠑⇵Ṙ⠞㐓ṵ⿽ʷ⚦H⎪
Tel: (853)-0800-987
Company : See ASP-ARG
Address :Azopardo 1480
(C1107ADZ) Cdad. de Buenos Aires
Tel: 54 11 4103-4113
Email: [email protected]
Fax: (853)-2855-2228
E-mail: [email protected]
Service hours: Mon.To Fri.: 9:00am–6:00pm, Sat.:
9:00am–1:00pm
45
7. Customer care and warranty
China
4.ASC BALI
TO GET WARRANTY SERVICE IN CHINA.
Please contact Philips at:
Consumer care number : 4008 800 008
E-mail address : philips_helpdesk@vavotelecom.
com
Address: Jl.Pulau Nusa Penida No.28 Denpasar-
Bali
Phone: 62 813 31821822
Coverage: Denpasar, Kuta, Nusa Dua, Gianyar,
Bedugul
7days: 8am - 6pm
5.ASC BANDUNG
India:
Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend
A.Yani ,Bandung
Company: REDINGTON INDIA LTD
Address: SPL Guindy House, 95 Mount Road,
Chennai 600032, India
Phone: 62 22 7237009
Coverage: Bandung, Cirebon, Ciamis, Sukabumi
Tel: 1 800 425 6396
E-mail: [email protected]
SMS: PHILIPS to 56677
South Korea:
Company: PCS One Korea Ltd.
Address: 112-2, Banpo-dong, Seocho-ku, Seoul,
137-040, Korea
Service hours: Mon.~Fri. 9:00AM~5:30PM;
Indonesia:
Call CenterTel: 080-600-6600
Tel: 82 2 591 1528
Company: PT. Gadingsari elektronika Prima
Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, Fax: 82 2 595 9688
Pondok Pinang. Jakarta
E-mail: [email protected]
Tel: 62 21 75909053, 75909056, 7511530
Fax: 62 21 7510982
Service hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat.
9:00AM~1:00PM
E-mail: [email protected]
Service hours: Mon.~Fri. 8:30am~4:30pm; Sat.
8:30am~2:00pm
Malaysia:
Company:After Market Solutions (CE) Sdn Bhd
Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya,
Selangor DE, Malaysia.
Coverage: Jakarta, Bekasi, Krawang, Bogor, Depok,
Tangerang, Serpong, Serang
Phone: 603 7953 3370
Additional service points:
1.ASC MEDAN
Philips Info Line: 1-800-880-180
Fax: 603 7953 3338
Address: JL.Kakap No.32G, Medan
Phone: 62 61 4538920
E-mail: [email protected]
Service Hours: Mon.~Fri. 8:15am~5:15pm; Sat.
9:00am~1:00pm
Coverage: Medan,Aceh, Pematang Siantar,
Pakanbaru, Padang
Pakistan:
2.ASCYOGYA
Philips Consumer Service
Address: Mubarak manzil, 39, Garden Road, Saddar,
Karachi-74400
Address: Jl.PembelaTanah Air No.15,Yogyakarta
Phone: 62 274 564791
Coverage:Yogyakarta, Solo, Semarang, Magelang
Tel: (9221) 2737411-16
Fax: (9221) 2721167
3.ASC SURABAYA
E-mail: [email protected]
Service hours: Mon.~Sat. 09:30am~1:00pm &
2:00pm~5:30pm
Address: HI-TECH Mall Lt.2 ,Blok C1-.12A
Jl.Kusuma Bangsa 116-118, Surabaya
Phone: 62 31 5353573
Coverage: Surabaya, Malang, Pasuruan, Bojonegoro,
Kediri, Gersik
46
7. Customer care and warranty
Philippines:
Vietnam:
Company: Glee Electronics, Inc.
1. Ho Chi Minh City :
Address: Unit 1103-1104 11F The Taipan Place Company: FPT Service Informatic Company Ltd. -
Bldg. F. Ortigas Center Pasig City
Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60
Fax: (02) 6334563
Ho Chi Minh City Branch
Address: 207/4 NguyenVanThu Street, District 1,
HCM City
E-mail: [email protected]
Service hours: Mon.~Fri. 8:00am~6:00pm
Tel: +84 8 38248007
Fax: +84 8 38248010
E-mail:[email protected]
Service hours: Mon.To Fri.: 8:00am–12:00am,
Singapore:
Company: Philips Electronics Singapore Pte Ltd 1:30pm–5:30pm; Sat.: 8:00am-12:00am
(Philips Consumer Care Center)
Address: 620A Lorong 1 Toa Payoh, TP4 Building 2. Danang City :
Level 1, Singapore 319762
Tel: (65) 6882 3999
Company: FPT Service Informatic Company Ltd. -
Da nang Office
Fax: (65) 62508037
Address: 336 Le Duan Street -Thanh Khe District
E-mail: [email protected]
-
Service hours: Mon.~Fri. 9:00am~6:00pm; Sat. Tel: 05113.562666; Fax: 05113.562662
a Nang City
Đ
9:00am~1:00pm
Tel: +84 511 3562666
Fax: +84 511 3562662
Taiwan:
E-mail: [email protected]
Service hours: Mon.To Fri.: 8:00am-12:00am,
Company: FETEC.CO
Address: No.499, Ciwen Rd.,Taoyuan City,Taoyuan 1:30pm–5:30pm; Sat.: 8:00am-12:00am
County 330,Taiwan
Consumer Care: 0800-231-099
Tel: (03)3169920
3. Can tho Province :
Company: FPT Service Informatic Company Ltd. -
CanTho Office
Fax: (03)3169930
E-mail: [email protected]
Service hours: Mon.~Fri. 8:30am~7:00pm
Address: 71/4Tran Phu Street, Ninh Kieu District,
Can tho City
Tel: +84 5113.562666
Thailand:
Fax: +84 5113.562662
Company:Axis Computer System Co., Ltd.
E-mail: [email protected]
Address: 1421 Soi Lardprao 94, Srivara Town In Service hours: Mon.To Fri.: 8:00am-12:00am,
Town Soi 3 Road,Wangthonglang, Bangkok 10310 1:30pm-5:30pm; Sat.: 8:00am-12:00am
Thailand
Tel: (662) 934-5498
Fax: (662) 934-5499
E-mail: axis5@axiscomputer.co.th
Service Hours: Mon.~Fri. 08:30am~05:30pm
47
7. Customer care and warranty
Africa
Your Philips F1rst ChoiceWarranty(USA)
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and
South Africa:
Company name: SylvaraTechnologies Pty Ltd
Address: Ho Address Palm Springs Centre
Christoffel RoadVan Riebeeck Park Kempton Park, manufactured to high standards and deliver high-
South Africa
quality performance, ease of use and ease of
installation. Should you encounter any difficulties
while installing or using this product, please contact
Philips directly to benefit from your Philips F1rst
Choice Warranty.This three-year service warranty
entitles you to a swap model on-site within 48
hours of your call being received within the first
year of purchase. If you have any problems with
your monitor within the second or third year of
purchase, we will repair it after it has been sent to
Tel: 086 000 0888
Fax: +2711 391 1060
E-mail: [email protected]
Service hours: Mon.~ Fri. 08:00am~05:00pm
Middle East
United Arab Emirates:
Company:AL SHAHD COMPUTER L.L.C
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB the service provider at your expense and returned
EMIRATES
to you within five working days, free of charge.
TEL: 00971 4 2276525
FAX: 00971 4 2276242
E-mail: [email protected]
Service hours: Sat.~Thur. 9:00am~1:00pm &
4:00pm- 8:00pm
LIMITEDWARRANTY (Computer Monitor)
Warranty Registration Card.
Israel:
ThreeYears Free Labor /ThreeYears Free Service
on Parts / OneYear Exchange*
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300,Tel Aviv
61392 Israel
*Product will be exchanged with a new or
renewed to original specifications unit within two
business days for the first year.This product must
be shipped in at your expense for service during
years two and three.
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after service hours until 20:00)
Fax: 972-3-6458759
E-mail: [email protected]
Service hours: Sun.~Thurs. 08:00 - 18:00
WHO IS COVERED?
You must have proof of purchase to receive
warranty service.A sales receipt or other
document showing that you purchased the
product is considered proof of purchase.Attach it
to this owner's manual and keep both nearby.
WHAT IS COVERED?
Warranty coverage begins the day you buy your
product. For three years thereafter, all parts will be
repaired or replaced, and labor is free.After three
years from the day of purchase, you pay for the
replacement or repair of all parts, and for all labor
charges.
48
7. Customer care and warranty
All parts, including repaired and replaced parts,
are covered only for the original warranty period.
When the warranty on the original product
Where CAN I GET MORE INFORMATION?
For more information, contact the Philips
expires, the warranty on all replaced and repaired Customer Care Center by calling (877) 835-1838
(U.S.A. customers only) or (919) 573-7855.
products and parts also expires.
WHAT IS EXCLUDED?
Before Requesting Service...
Your warranty does not cover:
Please check your owner's manual before
requesting service.Adjustments of the controls
discussed there may save you a service call.
Labor charges for installation or setup of the
product, adjustment of customer controls on
the product, and installation or repair of antenna
systems outside of the product.
TO GETWARRANTY SERVICE IN U.S.A.,
PUERTO RICO OR U.S.VIRGIN ISLANDS...
product repair and/or part replacement because
of misuse, accident, unauthorized repair or other
cause not within the control of Philips.
Contact the Philips Customer Care Center phone
number listed below for product assistance and
reception problems caused by signal conditions or procedures for servicing:
cable or antenna systems outside the unit.
Philips Customer Care Center
a product that requires modification or adaptation
to enable it to operate in any country other
than the country for which it was designed,
manufactured, approved and/or authorized, or
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puerto Rico and U.S.Virgin Islands, all
repair of products damaged by these modifications. implied warranties, including implied warranties
of merchantability and fitness for a particular
incidental or consequential damages resulting
from the product. (Some states do not allow the
exclusion of incidental or consequential damages,
so the above exclusion may not apply to you.
This includes, but is not limited to, prerecorded
material, whether copyrighted or not copyrighted.)
the model or production number on the product
has been altered, deleted, removed or made
illegible.
purpose, are limited in duration to the duration
of this express warranty. But, because some states
do not allow limitations on how long an implied
warranty may last, this limitation may not apply to
you.)
Where IS SERVICE AVAILABLE?
Warranty service is available in all countries where
the product is officially distributed by Philips. In
countries where Philips does not distribute the
product, the local Philips service organization will
attempt to provide service (although there may
be a delay if the appropriate spare parts and
technical manual(s) are not readily available).
49
7. Customer care and warranty
•
The full address to which the swap model
should be delivered.
TO GETWARRANTY SERVICE IN CANADA...
Please contact Philips at:
(800) 479-6696
Just a phone call away
Philips’ customer help desks are located
worldwide.Within the Canada you can contact
Philips customer care Monday-Friday from 9:00
AM-6:00 PM EasternTime (ET).
Four years free parts and Four years free labor
will be provided at Philips Canada depot or any
one of its authorized service centers.
For more information on this and more great
Philips products visit our website at:
(In Canada, this warranty is given in lieu of all other
warranties. No other warranties are expressed
or implied, including any implied warranties of
merchantability or fitness for a particular purpose.
Philips is not liable under any circumstances for any
direct, indirect, special, incidental or consequential
damages, howsoever incurred, even if notified of
the possibility of such damages.)
REMEMBER... Please record the model and serial
numbers found on the product below.
MODEL # ______________________________
SERIAL # _______________________________
This warranty gives you specific legal rights.You
may have other rights which vary from state/
province to state/province.
Before contacting Philips, please prepare the
following details so we can solve your problem
quickly.
•
•
•
Philips type number
Philips serial number
Purchase date (copy of purchase may be
required)
•
PC environment Processor:
CPU and Graphic card name and driver
version
o
o
o
Operating system
Application being used
•
•
Other cards installed
Having the following information available will
also help speed up the process:
Your proof of purchase indicating: date of
purchase, dealer name, model and product
serial number.
50
7. Customer care and warranty
Your International Guarantee
Dear Customer,
Therefore always check whether a product can be
used in a specific country.
In case your Philips product is not working
Thank you for purchasing this Philips product
which has been designed and manufactured to the
highest quality standards.
correctly or is defective, please contact your Philips
dealer. In the event you require service whilst in
another country a dealer address can be given to
you by the Philips Consumer Help Desk in that
country, the telephone and fax number of which
can be found in the relevant part of this booklet.
If, unfortunately, something should go wrong with
this product Philips guarantees free of charge labor
and replacement parts irrespective of the country
where it is repaired during a period of 12 months
from date of purchase.This international Philips
guarantee complements the existing national
guarantee obligations to you of dealers and Philips
in the country of purchase and does not affect
your statutory rights as a customer.
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting your dealer. If you have
questions which your dealer cannot answer or
any related question please contact the Philips
Consumer Information Centers or via:
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips guarantee may not apply if:
•
the documents have been altered in any way
or made illegible;
•
the model or production number on the
product has been altered, deleted, removed
or made illegible;
•
•
repairs or product modifications and
alterations have been executed by
unauthorized service organizations or
persons;
damage is caused by accidents including but
not limited to lightning, water or fire, misuse
or neglect.
Please note that the product is not defective under
this guarantee in the case where modifications
become necessary in order for the product to
comply with local or national technical standards
which apply in countries for which the product
was not originally designed and/or manufactured.
51
8.Troubleshooting & FAQs
AUTO button doesn't function
•
The auto function is applicable only inVGA-
Analog mode. If the result is not satisfactory,
you can do manual adjustments via the OSD
menu.
8 Troubleshooting & FAQs
8.1 Troubleshooting
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact Philips
customer service representative.
Visible signs of smoke or sparks
•
•
Do not perform any troubleshooting steps
Disconnect the monitor from mains power
source immediately for safety
Common Problems
No Picture (Power LED not lit)
•
Contact with Philips customer service
representative immediately.
•
Make sure the power cord is plugged into the
power outlet and into the back of the monitor.
First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
•
Imaging Problems
Image is not centered
•
Adjust the image position using the “Auto”
function in OSD Main Controls.
No Picture (Power LED is white blinking)
•
•
Make sure the computer is turned on.
Make sure the signal cable is properly
connected to your computer.
•
Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
•
•
make sure the monitor cable has no bent pins
on the connect side. If yes, repair or replace
the cable.
Image vibrates on the screen
•
Check that the signal cable is properly securely
connected to the graphics board or PC.
The Energy Saving feature may be activated
Screen says
Vertical flicker appears
•
•
Adjust the image using the “Auto” function in
OSD Main Controls.
•
Make sure the monitor cable is properly
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
connected to your computer. (Also refer to
the Quick Start Guide).
•
•
Check to see if the monitor cable has bent
pins.
Make sure the computer is turned on.
52
8.Troubleshooting & FAQs
Horizontal flicker appears
Green, red, blue, dark, and white dots appears on
the screen
•
The remaining dots are normal characteristic
of the liquid crystal used in today’s technology,
Please refer the pixel policy for more detail.
•
•
Adjust the image using the “Auto” function in
OSD Main Controls.
The "power on" light is too strong and is
disturbing
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
•
You can adjust “power on” light using the
power LED Setup in OSD main Controls.
Image appears blurred, indistinct or too dark
Audio problem
•
Adjust the contrast and brightness on
On-Screen Display.
No sound
•
Check if audio cable is connected to PC and
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
monitor correctly.
•
Ensure audio is not muted. Press OSD “Menu”,
select “Audio” then “Mute”. Check it on “Off”
position.
•
Uninterrupted display of still or static images
over an extended period may cause " burn
in", also known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known
phenomenon in monitor panel technology. In
most cases, the "burned in" or "after-imaging"
or "ghost imaging" will disappear gradually over
a period of time after the power has been
switched off.
•
Press “Volume” in OSD main control to adjust
the volume.
USB problem
USB peripherals are not working
•
Check if USB upstream cable is connected to
your monitor correctly
•
•
•
Always activate a moving screen saver
program when you leave your monitor
unattended.
•
Turn your monitor OFF and ON once again.
You may need to install/reinstall USB drivers in
your PC and ensure hub is active.
Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
•
Reconnect your USB peripherals
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
Severe” burn-in” or “after-image” or “ghost
image” symptoms will not disappear and
cannot be repaired.The damage mentioned
above is not covered under your warranty.
Image appears distorted.Text is fuzzy or blurred.
•
Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
53
8.Troubleshooting & FAQs
8.2 SmartControl Premium FAQs
Q3 After installing SmartControl Premium,
when clicking on SmartControl Premium
tab, nothing shows up after a while or a
failure message shows, what happened?
Q1. I change the monitor on a PC to a different
one and the SmartControl Premium
becomes un-usable, what do I do?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl Premium.
If your graphic adaptor is one of the above
mentioned brands, try to download the
most updated graphic adaptor driver from
corresponding companies’ web site. Install
the driver. Remove SmartControl Premium,
and re-install it once more.
Ans.: Restart your PC and see if SmartControl
Premium can work. Otherwise, you will
need to remove and re-install SmartControl
Premium to ensure proper driver is installed.
Q2. The SmartControl Premium functions
worked well before, but it does not work
anymore, what can I do?
If it is still not working, we are sorry that
the graphic adaptor is not supported. Please
visit Philips website and check if an updated
SmartControl Premium driver is available.
Ans.: If the following actions were executed, the
monitor driver may need to be
re-installed.
•
Changed video graphic adapter to another
one
Q4. When I click on Product Information,
only partial information is shown, what
happened?
•
•
•
Updated video driver
Activities on OS, such as service pack or patch
Run Windows Update and updated monitor
and/or video driver
Ans.: It might be your graphic card adaptor driver
is not the most updated version which fully
supporting DDC/CI interface. Please try to
download the most updated graphic adaptor
driver from corresponding companies’ web
site. Install the driver. Remove SmartControl
Premium and re-install it once more.
•
Windows was booted with the monitor
power off or disconnected.To find out,
please right click My Computer and click on
Properties->Hardware-> Device Manager. If
you see "Plug and Play Monitor" shows under
Monitor, then you need to re-install. Simply
remove SmartControl Premium and re-install
it.
54
8.Troubleshooting & FAQs
Q5. I forgot my PIN forTheft Deterrence
Function.What can I do?
Ans.: Philips Service center has a right to ask for
legitimate identification and authorization, in
order to establish ownership of the monitor.
Please note that the anti-theft deterrence
function is provided as a convenient free
option. Managing PIN numbers is the sole
responsibility of the individual user or the
organization who sets it.
In case the PIN number is forgotten,
Philips service center can re-set it for you
at a nominal charge after verification of
ownership. Please note that this activity is
not covered by standard warranty terms.
Q6. In a monitor with the Smartlmage feature,
the sRGB scheme of color temperature
function in SmartControl Premium is not
responding, why?
Ans.: When Smartlmage is enabled, the sRGB
scheme is disabled automatically.To use
sRGB, you need to disable Smartlmage with
the
button at the front bezel of your
monitor.
55
8.Troubleshooting & FAQs
8.3 General FAQs
Q3: What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and
.icm)?
Q1:When I install my monitor what should I
do if the screen shows 'Cannot display this
video mode'?
Ans.: These are the driver files for your monitor.
Follow the instructions in your user manual
to install the drivers.Your computer may ask
you for monitor drivers (.inf and .icm files)
or a driver disk when you first install your
monitor. Follow the instructions to insert
the ( companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm files)
will be installed automatically.
Ans.:Recommended resolution for this monitor:
1920x1080 @60Hz.
•
•
Unplug all cables, then connect your PC to the
monitor that you used previously.
In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
DisplayControl Panel, select the 'Settings' tab.
Under the setting tab, in box labeled 'desktop
area', move the sidebar to 1920x1080 pixels.
Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@60Hz.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor
together determine the available resolutions.
You can select the desired resolution under
Windows® Control Panel with the "Display
properties".
•
•
•
•
Shut down your computer, disconnect your
old monitor and reconnect your Philips
monitor.
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Turn on your monitor and then turn on your
PC.
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q2: What is the recommended refresh rate for
monitor?
Q6: Is the monitor screen resistant to
scratches?
Ans.: Recommended refresh rate in monitors is
60Hz. In case of any disturbance on screen,
you can set it up to 75Hz to see if that
removes the disturbance.
Ans.: In general it is recommended that the panel
surface is not subjected to excessive shocks
and is protected from sharp or blunt objects.
When handling the monitor, make sure that
there is no pressure or force applied to
the panel surface side. This may affect your
warranty conditions.
56
8.Troubleshooting & FAQs
VESA standard arms or accessories.We
recommend you to contact your Philips
sales representative for more information.
Q7: How should I clean the monitor surface?
Ans.: For normal cleaning, use a clean, soft cloth.
For extensive cleaning, please use isopropyl
alcohol. Do not use other solvents such as
ethyl alcohol, ethanol, acetone, hexane, etc.
Q10: Can I connect my monitor to any PC,
workstation or Mac?
Ans.: Yes.All Philips monitors are fully compatible
with standard PCs, Macs and workstations.
You may need a cable adapter to connect
the monitor to your Mac system. Please
contact your Philips sales representative for
more information.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
•
Press "OK" to show the OSD (On Screen
Display) menu
Q11: Are Philips monitors Plug-and- Play?
•
Press "Down Arrow" to select the option
"Color" then press "OK" to enter color setting,
there are three settings as below.
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/NT,
Mac OSX, Linux
1. ColorTemperature;The six settings are
5000K, 6500K, 7500K, 8200K, 9300K and
11500K.With settings in the 5000K range
the panel appears ‘warm,' with a red-white
color tone, while a 11500K temperature
yields ‘cool, blue-white toning."
Q12: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in monitor
panels?
Ans.: Uninterrupted display of still or static images
over an extended period may cause "burn
in", also known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known
phenomenon in monitor panel technology. In
most cases, the "burned in" or "atter-imaging"
or "ghost imaging" will disappear gradually
over a period of time after the power has
been switched off.Always activate a moving
screen saver program when you leave your
monitor unattended.
2. sRGB; this is a standard setting for ensuring
correct exchange of colors between
different device (e.g. digital cameras,
monitors, printers, scanners, etc)
3. User Define; the user can choose his/her
preference color setting by adjusting red,
green blue color.
Note:
A measurement of the color of light
radiated by an object while it is being heated.
This measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue.
Neutral temperature is white, at 6504K.
Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
Warning
Severe"burn-in" or "after-image" or"ghost
image" symptoms will not disappear and
cannot be repaired.The damage mentioned
above is not covered under your warranty.
Q9: Can the Philips monitor be mounted on
the wall?
Ans.: Yes. Philips monitors have this optional
feature. Four standardVESA mount holes
on the rear cover allows the user to
mount the Philips monitor on most of the
57
8.Troubleshooting & FAQs
Q13: Why is my Display not showing sharp text,
and is displaying jagged characters?
Ans.: Your monitor works best at its native
resolution of 1920x1080@60Hz. For best
display please use this resolution.
58
2011 © Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trade marks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
M3241PE1Q
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