Brilliance
273P3Q
EN User manual
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Customer care and warranty
Troubleshooting & FAQs
1. Important
•
Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center.)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor.Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
•
•
Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions
and upon presentation of the original invoice
or cash receipt, indicating the date of purchase,
dealer’s name and model and production
number of the product.
Do not knock or drop the monitor during
operation or transportation.
Maintenance
•
To protect your monitor from possible
damage, do not put excessive pressure
on the Monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the Monitor panel.
1.1 Safety precautions and mainte-
nance
•
•
Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Unplug the monitor if you need to clean it
with a slightly damp cloth.The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
•
To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
•
•
Risk of electric shock or fire!
Keep the monitor out of direct sunlight
and away from stoves or any other heat
source.
•
•
If your monitor gets wet, wipe it with dry
cloth as soon as possible.
If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord.Then, remove the foreign substance
or water, and send it to the maintenance
center.
•
Remove any object that could fall into
ventilation holes or prevent proper cool-
ing of the monitor’s electronics.
•
•
Do not block the ventilation holes on the
cabinet.
When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
•
Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
•
If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
1. Important
•
In order to maintain the best performance
•
Do not leave your monitor in a car/trunk
under direct sun light.
of your monitor and use it for a longer life-
time, please use the monitor in a location
that falls within the following temperature
and humidity ranges.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
Temperature: 0-40°C 32-95°F
Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
•
Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content. Un-
interrupted display of still or static images
over an extended period may cause "burn
in", also known as "after-imaging" or "ghost
imaging", on your screen.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions andWarnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type.These blocks contain notes, cautions
or warnings.They are used as follows:
•
"Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
Monitor panel technology. In most cases,
the "burned in" or "after-imaging" or "ghost
imaging" will disappear gradually over a
period of time after the power has been
switched off.
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
Warning
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Failure to activate a screen saver, or a periodic
screen refresh application my result in severe
“burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
•
The casing cover should be opened only
by qualified service personnel.
•
If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
•
For transportation information, please refer
to "Technical Specifications".
2
1. Important
Recycling Information for Customers
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment -
WEEE
To learn more about our recycling program
recycling.
This marking on the product or on its
packaging illustrates that, under European
Directive 2002/96/EC governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste.You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted.We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
3
2. Setting up the monitor
Connect to PC
2. Setting up the monitor
1. Turn off your computer and unplug its
power cord.
2.1 Installation
2. Connect theVGA, DVI or Display Port
signal cable for video connection.
3. Connect the Audio cable for audio
connection.
273P3Q
Package contents
4. Connect the USB upstream port on
the monitor and the USB port on your
computer with a USB cable.The USB
downstream port is now ready for any
USB device to plug in.
Register your product and get support at
273P3Q
Quick
Start
5. Plug the power cord into a nearby AC
power outlet.
6. Turn on your computer and monitor. If the
monitor displays images, the installation is
done.
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2.2 Operating the monitor
DVI (optional)
VGA (optional)
Display Port Cable（optional）
Connecting to your PC
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Front view product description
To access the OSD menu
.
Kensington anti-thief lock
AC power input
Return to previous OSD level.
Audio input & Earphone jack
Display Port
DVI-D input
Power sensor
.
To switch monitor’s power ON
and OFF.
VGA input
USB upstream
USB downstream
To adjust the OSD menu.
!
To adjust volume of the display.
4
2. Setting up the monitor
Main menu
Sub menu
SmartImage.There are 6 modes
On
Off
0, 1, 2, 3, 4
Power Sensor
to be selected: Office, Photo,
Movie, Game, Economy, Off.
VGA
DVI
Input
DisplayPort
Wide Screen, 4:3
Picture Format
Brightness
Picture
0~100
Description of the On Screen Display
What is On-Screen Display (OSD)?
Contrast
0~100
SmartResponse
Off, Fast, Faster, Fastest
SmartContrast
Gamma
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
On, Off
On-Screen Display (OSD) is a feature in all
Philips Monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window.A user friendly on screen
display interface is shown as below:
Pixel Orbiting
Over Scan
On, Off
Stand Alone
Mute
On, Off
On, Off
Audio
Color
DP Audio
DP, Audio In
Color Temperature
5000K, 6500K, 7500K, 8200K,
9300K, 11500K
sRGB
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Red: 0~100
User Define
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Green: 0~100
Blue: 0~100
Language
English Español, Français, Deutsch, Italiano,
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Português, Русский
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0~100
Horizontal
Vertical
OSD Settings
0~100
Off, 1, 2, 3, 4
5, 10, 20, 30, 60
Transparency
OSD Time out
Auto
Setup
0~100
0~100
H. Position
Basic and simple instruction on the control
keys
V. Position
Phase
0~100
0~100
In the OSD shown above, users can press
buttons at the front bezel of the monitor to
move the cursor, or press OK to confirm the
choice or adjustment.
Clock
Resolution Notification
Reset
On, Off
Yes, No
Information
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display.You can use this as a
reference when you want to work your way
around the different adjustments later on.
5
2. Setting up the monitor
Resolution notification
Pivot
90°
This monitor is designed for optimal
performance at its native resolution, 1920 x
1080 at 60 Hz.When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 x 1080 at 60 Hz for best
results.
0°
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
Height adjustment
110mm
Swivel
65
-65
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2. Setting up the monitor
Note
2.3 Remove Base Stand and Base
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
Remove the Base
Condition:
ForVESA standard mounting applications.
•
100mm
100mm
273P3Q
1. Remove the 4 screws.
2. Remove the base from the monitor.
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3. Image Optimization
1. Press
screen display.
2. Keep pressing
to launch the SmartImage on
3. Image Optimization
to toggle between Office,
Photo,Movie,Game,Economy and Off.
3.1 SmartImage
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press "OK" to make confirmation.
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically.To use
sRGB, you need to disable SmartImage
sharpness in real time.Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
with the
your monitor.
Except using
button at the front bezel of
key to scroll down, you can also
press
buttons to choose and press “OK”
Why do I need it?
to confirm selection and close the SmartImage
OSD.
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
There are six modes to select: Office, Photo,
Movie, Game, Economy and Off.
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How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
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How to enable SmartImage?
8
3. Image Optimization
•
Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain.This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
•
•
Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
•
Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity.This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
•
•
Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
Off: No optimization by SmartImage.
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3. Image Optimization
•
•
You can go to Plug-in menu to launch
wizard later on as well.
3.3 Philips SmartControl Premium
The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
through fine-tuning resolution, Color calibration,
Clock/Phase adjustments, RGB White point
adjustment, etc.
You can adjust more options without
wizard by Standard pane.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
Installation
•
•
•
Follow the instruction and complete the
installation.
You can launch after installation is
completed.
Start with Standard pane
If you want to launch later, you can either
click the shortcut on desktop or toolbar.
Adjust menu
•
Adjust Menu allow you to adjust Bright-
ness, Contrast, Focus, Position and Reso-
lution.
•
•
You can follow the instruction and do the
adjustment.
Cancel prompts user if you want to cancel
installation.
First launch -Wizard
•
The first time after installation of Smart-
Control Premium, it will automatically go
to Wizard for first time launch.
•
The wizard will guide you through adjust-
ment your monitor performance step by
step.
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3. Image Optimization
Color menu
•
Color Menu allow you to adjust RGB,
Black Level, White Point, Color Calibra-
tion, and SmartImage (Please refer to
SmartImage section).
•
•
•
You can follow the instruction and do the
adjustment.
Refer to below table for sub-menu item
base on your input.
Example for Color Calibration.
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3. Image Optimization
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. QuickView loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
First color Calibration Screen
•
•
Previous button is disabled until the sec-
ond color screen.
Next goes to the succeeding target
(6-targets).
•
•
Finally go to File > Presets pane.
Cancel closes the UI and returns to the
plug in page.
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3. Image Optimization
SmartImage
Allows user to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
To enableTheft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:
•
•
User can enter PIN between 4 and 9 digits
numbers only.
After entering PIN, Accept button takes
user to the pop-up dialog box on the fol-
lowing page.
ECO
•
•
Minimum minutes set to 5. Slider set to 5
by default.
Does not require the display be attached
to a different host to go into Theft Deter-
rence mode.
Theft Deterrence Pane will only be active when
selectingTheft Deterrence Mode from the
drop-down Plug Ins menu.
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3. Image Optimization
After creating PIN, theTheft Deterrence pane
will indicateTheft Deterrence Enabled and
provide PIN Options button:
•
•
Displays current preference settings.
A checked box enables the feature. The
check box is a toggle.
•
Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Premium se-
lections for Select Preset and Tune Display
in the desktop right-click context menu.
Disabled removes SmartControl Premium
from the right click context menu.
•
•
Theft Deterrence Enabled is displayed.
Disable Theft Deterrence Mode opens
pane screen on next page.
•
PIN Options button only available after
user creates PIN, button opens secure
PIN web site.
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
•
Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Pre-
mium. A right click on the task tray icon
displays the menu options for Help, Tech-
nical Support. Check for Update, About,
and Exit. When Enable task tray menu is
disabled, the task tray icon will only display
EXIT.
•
•
Run at Startup is checked (On) by default.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray. The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
set to run at startup will not load when
this box is unchecked (Disabled).
Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
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3. Image Optimization
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.All other SmartControl Premium tabs
are not available.
Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Option>Auto Pivot
•
•
Display the Source instruction pane and
current input source setting.
On single input displays, this pane will not
be visible.
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3. Image Optimization
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
The Context Menu has four entries:
•
•
SmartControl Premium - When selected
the About Screen is displayed.
Select Preset - Provides a hierarchical
menu of saved presets for immediate
use. A check mark shows the currently
selected preset. Facoty Preset can also be
called from the drop down menu.
Help>Version - Will only be active when
selectingVersion from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
•
•
Tune Display - Opens the SmartControl
Premium control panel.
SmartImage - Check current settings, Of-
fice, Photo, Movie, Game, Economy, Off.
TaskTray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Premium icon
from the task tray. Left Click will launch the
application.
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3. Image Optimization
The task tray has five entries:
3.4 SmartDesktop Guide
•
Help - Access to User Manual file: Open
User Manual file using the default browser
window.
SmartDesktop
SmartDesktop is in SmartControl Premium.
Install SmartControl Premium and select
SmartDesktop from Options.
•
•
Technical Support - displays the tech sup-
port page.
Check for Update - takes the user to PDI
Landing and checks the user’s version
against the most current available.
•
•
About - Displays detailed reference infor-
mation: product version, release informa-
tion, and product name.
Exit - Close SmartControl Premium.
To run SmartControl Premium again
either select SmartControl Premium
from Program menu, double-click the
desktop PC icon or restart the system.
•
•
Align to partition check box will enable
automatic alignment for the window when
dragged into the defined partition.
Select the desired partition by clicking on
the icon. The partition will be applied to
the desktop and the icon will be high-
lighted.
TaskTray Menu Disabled
When theTaskTray is disabled in the preference
folder, only the EXIT selection is available.To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
•
Identify provides a quick way to view the
grid.
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3. Image Optimization
Drag and DropWindows
Title Bar Options
Once the partitions are configured and Align to
partition is selected a window can be dragged
into the region and it will automatically align.
When the window and mouse cursor are within
the region, the region will become highlighted.
Desktop partition can be accessed from the title
bar of the active window. This provides a quick
and easy way to manage the desktop as well as
sending any window to any partition without
having to drag and drop. Move the cursor into
the active window’s title bar to access the drop
down menu.
Note
If the outline of the region is not visible when
dragging the window,“Show windows contents
while dragging” is disabled. To enable:
1. In Control Panel, click System.
Right Click Menu
2. Click Advanced system settings (ForVista
& Win7 OS, this is located on the left
sidebar).
Right click on the Desktop Partition icon to
view the drop down menu.
3. In Performance section, click Settings.
4. In the box, check Show window contents
while dragging, and click OK.
Other alternative path:
Vista:
Control Panel > Personalization > Window
Color and Appearance > Click "Open Classic
appearance properties for more color options"
> Click "Effects" button > check Show window
contents while dragging.
•
•
Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Windows will show
all open windows and move the selected
window to the forefront.
XP:
Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
Display Properties>Appearance>Effects...>
check Show window contents while dragging.
Win 7:
No other alternative path available.
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3. Image Optimization
Note
If more than one display is attached, the user
can select the targeted display to change the
partition. The highlighted icon represents the
current active partition.
•
Identify Partition – Displays the outline
grid on the desktop for the current parti-
tion.
•
•
Align On/Align Off – Enables/disables the
drag and drop auto align feature.
Exit – Closes Desktop Partition and Dis-
play Tune. To re-initialize, launch Display
Tune from the start menu or short cut on
the desktop.
Left Click Menu
Left click on the Desktop Partition icon to
quickly send the active window to any partition
without having to drag and drop. Releasing the
mouse will send the window to the highlighted
partition.
•
•
Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Windows will show
all open windows and move the selected
window to the forefront.
Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
•
•
Identify Partition – Displays the outline
grid on the desktop for the current parti-
tion.
TaskTray Right Click
The task tray also contains most of the features
supported in the title bar (with the exception
of automatically sending a window to any
partition).
Align On/Align Off – Enables/disables the
drag and drop auto align feature.
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3. Image Optimization
SmartDesktop Partition Definitions
Name
Description
Image
Full Desktop
Applies all settings to the entire desktop.
Vertical
Assesses the screen resolution and divides the display
into two evenly sized vertical regions.
For 90/270 maintain vertical configuration.
Horizontal
VerticalTriple
Assesses the screen resolution and divides the display
into two evenly sized horizontal regions.
For 90/270 maintain horizontal configuration.
Assesses the screen resolution and divides the display
into three evenly sized vertical regions.
For 90 Partition 1 horizontal top Partition 2 horizontal
center Partition 3 horizontal bottom.
For 270 Partition 3 horizontal top Partition 2 horizontal
center Partition 1 horizontal bottom.
Vertical Split Left
Assesses the screen resolution and divides the display into
two vertical regions, the left hand side is a single region,
the right hand side is split into two evenly sized regions.
For 90 Partition 1 on top Partition 2&3 on bottom.
For 270 Partition 1 on bottom Partition 2&3 on top.
Vertical Split Right
Assesses the screen resolution and divides the display
into two vertical regions, the right hand side is a single
region, the left hand side is split into two evenly sized
regions.
For 90 Partition 1&2 on top Partition 3 on bottom.
For 270 Partition 3 on top Partition 1&2 on bottom.
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3. Image Optimization
Name
Description
Image
Horizontal SplitTop
Assesses the screen resolution and divides the display
into two evenly sized horizontal regions, the top region
is single, the bottom region is spilt into two evenly sized
regions.
For 90 Partition 1 on right sideVertical Partition 2&3 on
left sideVertical.
For 270 Partition 1 on left sideVertical Partition 2&3 on
right sideVertical.
Horizontal Split
Bottom
Assesses the screen resolution and divides the display into
two evenly sized horizontal regions, the bottom region is
single, the top region is spilt into two evenly sized regions.
For 90 Partition 1&2 on right sideVertical Partition 3 on
left sideVertical.
For 270 Partition 1&2 on left sideVertical Partition 3 on
right sideVertical.
Even Split
Assesses the screen resolution and divides the display
into four evenly sized regions.
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4. Power Sensor
4. Power Sensor™
PowerSensor is a unique environmentally friendly technology from Philips which enables user to save
up to 80% of power consumption. In line with Philip’s Sense and Simplicity drive, this user friendly
technology works for you right out of the box without any hardware or software installation, and
without any user intervention in the default mode.
How does it work?
•
•
•
PowerSensor works on principle of transmission and reception of harmless “infrared” signals in
order to detect user-presence.
When the user is in front of the monitor the monitor operates normally, at the predetermined
settings that the user has set- i.e. Brightness, contrast, color, etc.
Assuming that the monitor was set to 100% of brightness for exam-
ple, when the user leaves his seat and is no longer in front of the moni-
tor, the monitor automatically reduces the power consumption upto 80%.
Setting
Default settings
At its default setting, (Setting 3), PowerSensor is designed to detect the presence of the user located
between 30 and 100 cm (12 and 40 inches) from the display and within five degrees left or right of
the monitor.
Custom settings
•
If you prefer to be in a position outside the perimeters listed above, choose a higher strength
signal for optimal detection efficiency: The higher the setting, the stronger the detection signal.
For maximum PowerSensor efficiency and proper detection, please position yourself directly in
front of your monitor.
•
•
If you choose to position yourself more than 100 cm or 40 inches from the monitor use the
maximum detection signal for distances up to 120cm or 47 inches. (setting 4)
Since some dark colored clothing tends to absorb infrared signals even when the user is within
100 cm or 40 inches of the display, step up signal strength when wearing black or other dark-
garb.
•
You can return to the default mode at any time (setting 3)
22
4. Power Sensor
Power Sensor
3
ATTENTION
Power Sensor off
How to adjust settings
If PowerSensor is not operating correctly inside or outside the default range, here’s how to fine-tune
detection:
•
•
•
•
•
Press the PowerSensor hot key
You will find the default position ‘3’ on the adjustment bar.
Adjust the PowerSensor detection adjustment to Setting 4 and press OK.
Test the new setup to see if PowerSensor properly detects you in your current position.
PowerSensor function is designed to work in Landscape mode (horizontal position) only. After
PowerSensor turn on, it will automatically turn Off if the monitor is used in Portrait mode (90
degree/ vertical position); it will automatically turn ON if monitor is returned to its default
Landscape position.
Note
A manually selected PowerSensor mode will remain operational unless and until it is readjusted or the
default mode is recalled. If you find that the PowerSensor is excessively sensitive to nearby motion for
some reason, please adjust to a lower signal strength.
23
5.Technical Specifications
5. Technical Specifications
273P3Q
Picture/Display
Monitor panel type
Backlight
AMVA-LCD
LED
Panel size
27" W (68.6 cm)
16:9
Aspect ratio
Pixel Pitch
0.31 x 0.31 mm
300 cd/m²
Brightness
SmartContrast
Contrast ratio (typ.)
Response time (typical)
SmartResponse time (typical)
Optimum Resolution
Viewing angle
Picture Enhancement
Display colors
Vertical refresh rate
Horizontal Frequency
sRGB
20,000,000:1
5000:1
12 ms
6 ms
1920x1080 @ 60Hz
178° (H) / 178° (V) @ C/R > 10
SmartImage Premium
16.7 M
56Hz -71Hz
30kHz - 83kHz
YES
Connectivity
Signal input
DVI (digital),VGA (Analog), DisplayPort
USB 2.0 x 3
USB
Input Signal
Separate Sync, Sync on Green
PC audio-in,headphone out
Audio In/Out
Convenience
User Convenience
Smartimage/ , Volume/ , Power On/Off ,Sensor/back, Menu
(OK)
OSD Languages
English, French, German, Italian, Russian, Spanish, Simplified
Chinese, Portuguese
Plug & Play Compatibility
DDC/CI, sRGB,Windows 7/Vista/XP, Mac OSX, Linux
Stand
Tilt
-5 / +20
-65/+65
110mm
Swivel
Height adjustment
Power
On mode
35.8W(typ), 54W(max)
On mode(Eco mode)
Energy Consumption
(EnergyStar 5.0 test method)
21.3W(typ)
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC,
50Hz +/-3Hz
60Hz +/-3Hz
50Hz +/-3Hz
24
5.Technical Specifications
Normal Operation (typcial)
25.5W
0.5W
0.3W
25.5W
0.5W
0.3W
25.6W
0.5W
0.3W
Sleep
Off
Heat Dissipation*
AC InputVoltage at AC InputVoltage at AC InputVoltage at
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC,
50Hz +/-3Hz
87.03 BTU/hr
1.71 BTU/hr
1.024 BTU/hr
60Hz +/-3Hz
87.03 BTU/hr
1.71 BTU/hr
1.024 BTU/hr
50Hz +/-3Hz
87.37 +BTU/hr
1.71 BTU/hr
Normal Operation
Sleep
Off
1.024 BTU/hr
Power LED indicator
On mode:White, Standby/Sleep mode:White (blinking)
Built-in, 100-240VAC, 50/60Hz
Power Supply
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
642 x 528 x 244 mm
642 x 391 x 65 mm
Weight
Product with stand
Product without stand
Product with packaging
7.65 kg
5.25 kg
10.79 kg
Operating Condition
Temperature range (operation)
Temperature range (Non-
operation)
0°C to 40 °C
-20°C to 60°C
Relative humidity
20% to 80%
Altitude
Operation: + 12,000 ft ( 3,658 m)
Non-operation: + 40,000 ft ( 12,192 m)
30,000hrs
MTBF
Environmental
ROHS
YES
Energy Star
5.0
EPEAT
Gold (www.epeat.net)
100% recyclable
100% BFR free housing
Packaging
Specific Substances
Compliance and standards
Regulatory Approvals
CE Mark, FCC Class B, GOAST, SEMKO,TCO Edge, UL/
cUL,TUV Ergo,TUV/GS,BSMI
Cabinet
Color
Black/Silver
Texture
Finish
25
5.Technical Specifications
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product.
2.This data is subject to change without notice.
26
5.Technical Specifications
5.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 at 60 Hz (analog input)
1920 x 1080 at 60 Hz (digital input)
Recommended Resolution
1920 x 1080 at 60 Hz (digital input)
H. freq (kHz) Resolution
V. freq (Hz)
35.000
31.469
31.469
37.879
48.363
44.772
63.891
55.935
65.290
67.500
640 x 480
640 x 480
720 x 400
800 x 600
1024 x 768
1280 x 720
1280x1024
1440x900
1680x1050
1920x1080
67
60
70
60
60
60
60
60
60
60
Note
Please notice that your display works best at
native resolution of 1920 X 1080@60Hz. For
best display quality,please follow this resolution
recommendation.
27
6. Power Management
6. Power Management
If you haveVESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
LED
VESA Mode Video H-sync V-sync Power Used
color
< 35.8 W
(typ.)
Active
ON
Yes
Yes
White
White
(blinking)
Sleep
OFF
OFF
No
-
No
-
< 0.5 W (typ.)
< 0.3 W (typ.)
Switch Off
OFF
The following setup is used to measure power
consumption on this monitor.
•
•
•
•
Native resolution: 1920 x 1080
Contrast: 50%
Brightness: 300 nits
Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
28
7. Regulatory Infomation
•
•
•
Products are tested according to rigorous
safety standards at impartial laboratories
7. Regulatory Information
Lead-free Product
Electric and magnetic fields emissions as
low as normal household background levels
Lead free display promotes
environmentally sound recovery
Low acoustic noise emissions (when
applicable)
and disposal of waste from electrical
and electronic equipment.Toxic
Some of the Environmental features of the
TCO Certified for displays:
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
•
The brand owner demonstrates corporate
social responsibility and has a certified
environmental management system (EMAS
or ISO 14001)
•
•
Very low energy consumption both in on-
and standby mode minimize climate impact
Congratulations!
This display is designed for both you and the
planet!
Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
and lead (RoHS compliance)
The display you have just
purchased carries theTCO
Certified label.This ensures
•
•
Both product and product packaging is
prepared for recycling
that your display is designed,
The brand owner offers take-back options
manufactured and tested according to some
of the strictest quality and environmental
requirements in the world.This makes for a high
performance product, designed with the user
in focus that also minimizes the impact on the
climate and our natural environment.
The requirements can be downloaded from our
web site.The requirements included in this label
have been developed byTCO Development in
co-operation with scientists, experts, users as
well as manufacturers all over the world. Since
the end of the 1980sTCO has been involved in
influencing the development of IT equipment in
a more user-friendly direction. Our labeling
system started with displays in 1992 and is now
requested by users and IT-manufacturers all
over the world.About 50% of all displays
worldwide areTCO certified.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory.TCO
Certified represents one of the toughest
certifications for displays worldwide.
Some of the Usability features of theTCO
Certified for displays:
For more information, please visit
•
Visual ergonomics for good image quality
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast,
resolution, black level, gamma curve, colour
and luminance uniformity and colour
rendering
Technology for you and the planet
29
7. Regulatory Infomation
EPEAT
CE Declaration of Conformity
(www.epeat.net)
This product is in conformity with the following
standards:
“The EPEAT (Electronic Product
Environmental AssessmentTool)
program evaluates computer
desktops, laptops, and monitors
•
•
EN60950-1:2006 (Safety requirement of
InformationTechnology Equipment).
EN55022:2006 (Radio Disturbance
requirement of InformationTechnology
Equipment).
based on 51 environmental criteria developed
through an extensive stakeholder consensus
process supported by US EPA.
•
EN55024:1998+A1:2001+A2:2003
(Immunity requirement of Information
Technology Equipment).
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.”
•
•
EN61000-3-2:2006 (Limits for Harmonic
Current Emission).
EN61000-3-3:1995+A1:2001+A2:2005
(Limitation ofVoltage Fluctuation and
Flicker) following provisions of directives
applicable.
•
•
•
2006/95/EC (LowVoltage Directive).
2004/108/EC (EMC Directive).
Benefits of EPEAT
Reduce use of primary materials.
Reduce use of toxic materials.
2005/32/EC (EuP Directive, EC No.
1275/2008 mplementing Directive
for Standby and Off mode power
consumption) and is produced by a
manufacturing organization on ISO9000
level.
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
The product also comply with the following
standards:
•
ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
•
•
GS EK1-2000:2009 (GS mark requirement).
prEN50279:1998 (Low Frequency Electric
and Magnetic fields forVisual Display).
•
•
MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission,TCO: Swedish
Confederation of Professional Employees)
forTCO versions.
30
7. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
®
As an ENERGY STAR Partner, we
have determined that this product
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
®
meets the ENERGY STAR
guidelines for energy efficiency.
Note
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
We recommend you switch off the monitor
when it is not in use for a long time.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OFTHE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B
digital device, pursuant to Part 15 of the
FCC Rules.These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation.This equipment generates, uses
and can radiate radio frequency energy
and, if not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo.
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
•
•
Reorient or relocate the receiving antenna.
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
Increase the separation between the
equipment and receiver.
•
•
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced
radio/TV technician for help.
CET appareil produit, utilise et peut
31
7. Regulatory Infomation
émettre des hyperfréquences qui, si
l'appareil n'est pas installé et utilisé selon
les consignes données, peuvent causer des
interférences nuisibles aux communications
radio.
EN 55022 Compliance (Czech Republic Only)
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
Polish Center forTesting and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket).All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
•
•
•
•
Réorienter ou déplacer l'antenne de
réception.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
Augmenter la distance entre l'équipement
et le récepteur.
Brancher l'équipement sur un autre circuit
que celui utilisé par le récepteur.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
Demander l'aide du marchand ou d'un
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTETOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
32
7. Regulatory Infomation
North Europe (Nordic Countries) Information
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß.
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. Nur original-Ersatzteile verwendet werden.
Placering/Ventilation
ADVARSEL:
3. Bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMTTILGÆNGELIGE.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
BSMI Notice (Taiwan Only)
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da dieVorschriften
über die Bauart von Störstrahlern nach Anlage
III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.
33
7. Regulatory Infomation
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS.All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
环保使用期限
此标识指期限(十年),电子信息产品中含有
的有毒有害物质或元素在正常使用的条件
下不会发生外泄或突变, 电子信息产品用户
使用该电子信息产品不会对环境造成严重
污染或对其人身、 财产造成严重损害的期
限．
《废弃电器电子产品回收处理管理条例》提示性
说明
为了更好地关爱及保护地球，当用户不再需要此
产品或产品寿命终止时，请遵守国家废弃电器电
子产品回收处理相关法律法规，将其交给当地具
有国家认可的回收处理资质的厂商进行回收处
理。
34
8. Customer care and warranty
sub pixels appear as single pixels of other colors.
8. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways.There are two categories of
pixel defects and several types of sub pixel
defects within each category.
8.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products.We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on theTFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty.This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on aTFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others.This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'.That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern.There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
-
-
Red + Blue = Purple
Red + Green =Yellow
-
Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image.When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel.When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
Three adjacent lit sub pixels (one white pixel).
35
8. Customer care and warranty
Note
Proximity of Pixel Defects
A red or blue bright dot must be more
than 50
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'.That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern.These are
the types of black dot defects.
Pixel DefectTolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
aTFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
ACCEPTABLE LEVEL
1 lit subpixel
3
2 adjacent lit subpixels
1
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
0
>15mm
3
BLACK DOT DEFECTS
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
>15mm
5 or fewer
TOTAL DOT DEFECTS
ACCEPTABLE LEVEL
Total bright or black dot defects of all types
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2.This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and
compliance test methods for electronic visual displays)
36
8. Customer care and warranty
8.2 Customer Care &Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
Center number listed below.
Contact Information forWESTERN EUROPE region:
Country
Germany
United Kingdom
Ireland
ASC
Consumer care number
+49 01803 386 853
+44 0207 949 0069
+353 01 601 1161
+34 902 888 785
+358 09 2290 1908
+33 082161 1658
+30 00800 3122 1223
+39 840 320 041
+31 0900 0400 063
+45 3525 8761
Price
0.09
Siemens I&S
Invec Scotland
Invec Scotland
Eatsa Spain
A-novo
€
Local call tariff
Local call tariff
Spain
0.10
€
Finland
Local call tariff
0.09
France
A-novo
€
Greece
Allman Hellas
A-novo
Free of charge
Italy
0.08
0.10
€
€
Netherlands
Denmark
Norway
Sweden
Poland
E Care
A-novo
Local call tariff
Local call tariff
Local call tariff
Local call tariff
A-novo
+47 2270 8250
A-novo
+46 08 632 0016
+48 0223491505
+43 0810 000206
+32 078 250851
Zolter
Austria
Siemens I&S
E Care
0.07
0.06
€
€
Belgium
Luxembourg
Portugal
Switzerland
E Care
+352 26 84 30 00
+351 2 1359 1440
+41 02 2310 2116
Local call tariff
Local call tariff
Local call tariff
Eatsa Spain
A-novo
37
8. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center ASC
Consumer care number
+375 17 217 3386
+359 2 960 2360
+385 1 333 0974
+372 6519900
BELARUS
BULGARIA
CROATIA
ESTONIA
LATVIA
NA
NA
NA
NA
NA
NA
NA
IBA
LAN Service
Renoprom
FUJITSU
“ServiceNet LV” Ltd.
UAB "Servicenet"
Blue Ridge Intl.
+371 7460399
LITHUANIA
ROMANIA
+370 7400088
+40 21 2101969
SERBIA &
MONTENEGRO
NA
KimTec d.o.o.
+381 11 20 70 684
SLOVENIA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
PC H.and
Comel
+386 1 530 08 24
+380 562320045
UKRAINE
Topaz-Service Company +38 044 245 73 31
CPS
+7 (495) 645 6746 (for repair)
Russia
CEEE Partners
Datalan Service
Techpro
+7 (495) 645 3010 (for sales)
+421 2 49207155
+90 212 444 4 832
800 100 697
Slovakia
Turkey
Czech Rep.
Asupport
Serware
+36 1 2426331
Hungary
Profi Service
+36 1 814 8080
Contact Information for LATIN AMERICA region:
Country
Brazil
Call center
Consumer care number
0800-7254101
Vermont
Argentina
0800 3330 856
Contact Information for China:
China
Consumer care number : 4008 800 008
Contact Information for NORTH AMERICA :
Country
U.S.A.
Call center
TOS
ASC
Consumer care number
(877) 835-1838
Teleplan
Supercom
Canada
Supercom
(800)479-6696
38
8. Customer care and warranty
Contact Information for APMEA region:
Country
Call center
NA
ASC
Consumer care number
Australia
AGOS NETWORK PTY LTD 1300 360 386
New Zealand
NA
NA
Visual Group Ltd.
0800 657447
Hong Kong /
Macau
Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Smart PixelsTechnology Ltd.
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
India
NA
REDINGTON INDIA LTD
PT. Gadingsari elektronika
Prima
Tel: 62 21 75909053, 75909056,
7511530
Indonesia
South Korea
Malaysia
NA
NA
NA
NA
PCS One Korea Ltd.
080-600-6600
After Market Solutions (CE)
Sdn Bhd
603 7953 3370
(9221) 2737411-16
Pakistan
Philips Consumer Service
Philips Electronics Singapore
Pte Ltd (Philips Consumer
Care Center)
Singapore
Taiwan
NA
(65) 6882 3999
0800-231-099
PCCW
Teleservices
Taiwan
FETEC.CO
Axis Computer System Co.,
Ltd.
Thailand
NA
NA
NA
NA
(662) 934-5498
086 0000 888
South Africa
SylvaraTechnologies Pty Ltd
UNITED ARAB
EMIRATES
AL SHAHD COMPUTER
L.L.C
00971 4 2276525
1-800-567000
Israel
Eastronics LTD
+84 8 38248007 Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province
FPT Service Informatic
Company Ltd.
Vietnam
NA
(02) 633-4533 to 34,
(02) 637-6559 to 60
Philippines
Sri Lanka
Bangladesh
Nepal
NA
NA
NA
NA
Glee Electronics, Inc.
no distributor and/or service
provider currently
Distributor: Computer Source 880-2-9141747, 9127592
Ltd (warranty buy-out)
880-2-8128848 / 52
Distributor: Syakar Co. Ltd
(warranty buy-out)
977-1-4222395
Distributor: NeatTechnology
Pte Ltd (Singapore) (warranty 855-023-999992
buy-out)
Cambodia
NA
39
9.Troubleshooting & FAQs
AUTO button doesn't function.
9. Troubleshooting & FAQs
•
The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
9.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks.
Common Problems
•
•
Do not perform any troubleshooting steps.
No Picture (Power LED not lit.)
Disconnect the monitor from mains power
source immediately for safety.
•
Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
•
Contact with Philips customer service
representative immediately.
•
First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
Imaging Problems
Image is not centered.
No Picture (Power LED isWhite.)
•
Adjust the image position using the “Auto”
function in OSD Main Controls.
•
•
Make sure the computer is turned on.
•
Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
Make sure the signal cable is properly
connected to your computer.
•
Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Image vibrates on the screen.
•
Check that the signal cable is properly
securely connected to the graphics board
or PC.
•
The Energy Saving feature may be activated.
Screen says
Vertical flicker appears.
Attention
Check cable connection
•
Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
•
•
Check to see if the monitor cable has bent
pins.
•
•
Adjust the image using the “Auto” function
in OSD Main Controls.
Make sure the computer is turned on.
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
40
9.Troubleshooting & FAQs
Horizontal flicker appears.
Image appears distorted.Text is fuzzy or
blurred.
•
Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
•
•
Adjust the image using the “Auto” function
in OSD Main Controls.
Green, red, blue, dark, and white dots appears
on the screen.
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
•
The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
Image appears blurred, indistinct or too dark.
•
Adjust the contrast and brightness on
On-Screen Display.
The "power on" light is too strong and is
disturbing.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
•
You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
•
Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in Monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
•
•
•
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your Monitor will display
unchanging static content.
Failure to activate a screen saver, or a
periodic screen refresh application my
result in severe “burn-in” or “after-image” or
“ghost image” symptoms will not disappear
and cannot be repaired.The damage
mentioned above is not covered under
your warranty.
41
9.Troubleshooting & FAQs
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
9.2 SmartControl Premium FAQs
Q1.
I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do
I do?
Ans.: Restart your PC and see if
SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Q2.
The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
Q4.
When I click on Product Information,
only partial information is shown, what
happened?
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
Ans.: It might be your graphic card adaptor
driver is not the most updated
•
Changed video graphic adapter to another
one
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
•
•
Updated video driver
Activities on OS, such as service pack or
patch
•
•
•
Run Windows Update and updated
monitor and/or video driver
Windows was booted with the monitor
power off or disconnected.
Attention
To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
Theft mode enabled
•
If you see "Plug and Play Monitor" shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.
Q5.
I forgot my PIN forTheft Deterrence
Function. How can I do?
Ans.: Philips Service center has a right to
ask for legitimate identification and
authorization, in order to establish
ownership of the monitor.
Q3.
After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
42
9.Troubleshooting & FAQs
(companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm
files) will be installed automatically.
9.3 General FAQs
Q1:
When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Q4:
How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions.You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @60Hz.
•
•
Unplug all cables, then connect your PC to
the monitor that you used previously.
In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labeled
'desktop area', move the sidebar to 1920 x
1080 pixels.
Q5:
What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
•
•
Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
Q6:
Is the LCD screen resistant to
scratches?
Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @60Hz.
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects.When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side.This may affect your
warranty conditions.
•
Shut down your computer, disconnect your
old monitor and reconnect your Philips
Monitor.
•
Turn on your monitor and then turn on
your PC.
Q2:
What is the recommended refresh
rate for Monitor?
Q7:
How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Ans.: Recommended refresh rate in Monitors
is 60Hz, In case of any disturbance on
screen, you can set it up to 75Hz to see
if that removes the disturbance.
Q3:
What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Q8:
Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures:
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers.Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver
disk when you first install your monitor.
Follow the instructions to insert the
•
Press "OK" to show the OSD (On
Screen Display) menu
43
9.Troubleshooting & FAQs
•
Press "Down Arrow" to select the
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
Monitor panels?
option "Color" then press "OK" to
enter color setting, there are three
settings as below.
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in",also known as
"after-imaging" or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in Monitor panel
technology. In most cases, the "burned
in" or "atter-imaging" or "ghost imaging"
will disappear gradually over a period of
time after the power has been switched
off.
1. ColorTemperature;The six settings are
5000K, 6500K, 7500K, 8200K, 9300K and
11500K.With settings in the 5000K range
the panel appears ‘warm,' with a red-white
color tone, while a 11500K temperature
yields ‘cool, blue-white toning."
2. sRGB; this is a standard setting for ensuring
correct exchange of colors between
different device (e.g. digital cameras,
monitors, printers, scanners, etc)
3. User Define; the user can choose his/her
preference color setting by adjusting red,
green blue color.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Note:
Always activate a periodic screen
refresh application if your Monitor will
display unchanging static content.
A measurement of the color of light radiated
by an object while it is being heated.This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application my result in severe
“burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Q9:
Can I connect my Monitor to any PC,
workstation or Mac?
Ans.: Yes.All Philips Monitors are fully
compatible with standard PCs, Macs
and workstations.You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your Monitor works best at its native
resolution of 1920 x 1080 @60Hz. For
best display please use this resolution.
Q10: Are Philips Monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux
44
2011 © Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: M3273QE1T
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