Panasonic Cordless Telephone KX TCD960E B User Manual
Digital Cordless Answering System  
Model No.  
KX-TCD970E-B  
KX-TCD960E-B  
Operating Instructions  
KX-TCD970E-B  
KX-TCD960E-B  
PLEASE READ BEFORE USE AND SAVE.  
Charge the battery for about 3 hours before initial use.  
This equipment is not designed for making emergency  
telephony calls when the power fails. Alternative arrangements  
should be made for access to emergency services.  
Method of connection  
999 or 112 can be dialled on the  
This is connected to the exchange line apparatus for the purposes of making  
or PABX/PMBX (Private Automatic/  
Manual Branch Exchange) extension  
by the new standard British Telecom  
plug and socket. Arrangements for  
provision of this type of termination  
can be made through the nearest  
British Telecom Sales Office. The  
apparatus may be connected to the  
following types of installation. The  
apparatus has been approved for use  
under the following conditions:  
a) This apparatus may be used on  
telecommunication systems  
outgoing calls to the BT Emergency  
(999 or 112) Service.  
WARNING:  
The apparatus may be unable to  
make emergency 999 or 112  
telephone calls, under certain  
conditions, e.g.  
• Radio interference caused by  
another cordless telephone  
operating on the same radio  
frequency.  
• The portable handset battery needs  
recharging, or has failed.  
• The portable handset cannot be  
used while charging.  
employing LD and MF signalling. It  
is suitable for connection to a direct  
exchange line on the PSTN (Public  
Switched Telephone Network) or via  
a compatible PBX (Private Branch  
Exchange). (Contact the supplier  
for an up to date list of compatible  
PBX’s.)  
Any cases of difficulty should be  
referred in the first instance to the  
supplier of the apparatus.  
NOTE:  
b) This apparatus is not suitable as an  
extension to a payphone or for use  
on a party line with shared service.  
If you experience any problems with  
the normal use of your apparatus, you  
should unplug it from the telephone  
outlet and connect a known working  
telephone in its place. If the known  
working telephone still gives  
problems, then please contact the  
customer service department of your  
PSTN operator. If it operates properly,  
then the problem is likely to be a fault  
in your apparatus. In this case,  
contact your supplier for advice. Your  
PSTN operator may charge you if they  
attend a service call that is not due to  
apparatus supplied by them.  
This cordless telephone has been  
designed to operate on radio  
frequencies which have been  
assigned to the exclusive use of  
cordless telephones. As the use of  
cordless telephones becomes more  
widespread users may experience a  
reduction in the quality of service  
obtainable from this apparatus.  
3
Before Initial Use  
Thank you for purchasing your new Panasonic digital  
cordless telephone.  
For your future reference  
Serial No.  
Date of purchase  
(found on the bottom of the unit)  
Name and address of dealer  
Included with this unit  
AC Adaptor (p. 14)  
Order No. KX-TCA11E  
Telephone Line Cord  
(p. 14)  
Order No. PQJA87S  
Battery (p. 14)  
Order No. HHR-P101E  
(KX-TCA10CE)  
one  
one  
one  
Handset Cover (p. 14)  
Handset Clip (p. 19)  
Order No. PQYNTCD950E Order No. PQKE10071Z1  
one  
one  
4
For Best Performance  
Battery Charge  
A rechargeable Nickel-Metal Hydride  
(Ni-MH) battery powers the handset.  
Install the battery (p. 14) and charge it for  
about 3 hours before initial use (p. 16).  
Operating Distance/Noise Elimination  
Calls are transmitted between the base unit and the handset using wireless  
radio waves. For maximum distance and noise free operation, the  
recommended base unit location is:  
Away from electrical appliances  
such as a TV, radio, personal  
computer, or another telephone.  
In a HIGH and CENTRAL  
location with no obstructions  
such as walls.  
Raise the  
antenna.  
5
Contents  
Automatic Dialling ........................34  
Chapter 1  
Preparation  
Storing Phone Numbers in  
Memory.........................................34  
Location of Controls .......................8  
Displays ..........................................11  
Settings ..........................................14  
Dialling a Stored Number .............36  
Intercom..........................................37  
Transferring a Call Using the  
Intercom (KX-TCD970E-B only) ...38  
Installing the Battery in the  
Handset .......................................14  
Special Features ............................39  
Connections .................................14  
Battery Charge .............................16  
Turning the Power ON..................17  
Selecting the Dialling Mode..........18  
Installing the Handset Clip............19  
Setting the Key Lock.....................39  
How to Use the Pause Button  
(For Analogue PBX Line/Long  
Distance Service Users)...............40  
Temporary Tone Dialling  
(For Rotary or Pulse Service  
Users)...........................................43  
Preparing the Answering  
System............................................20  
Using the Recall Feature..............43  
Greeting Message ........................20  
Programming Summary for the  
Answering System........................22  
Chapter 3  
Cordless Telephone  
(Advanced Operations )  
Time and Day Adjustment.............23  
Selecting the Caller’s Recording  
Time..............................................24  
Summary of Programming  
Features..........................................44  
Selecting the Number of Rings.....24  
Setting the Password ....................46  
Selecting the Talk Mode Display ..48  
Call Prohibition ..............................49  
Call Restriction ..............................50  
Direct Call.......................................52  
Setting the Ringer Pattern ............54  
Setting the Key Tones ...................55  
Setting the VOX SENS  
Function........................................25  
Setting the Greeting Monitor  
Function........................................25  
Chapter 2  
Cordless Telephone  
(Basic Operations)  
Setting the Range Warning  
Alarm...............................................56  
Making Calls ..................................26  
Answering Calls ............................31  
Setting the Receiver Volume.........32  
Setting the Ringer Volume ............33  
Setting the Battery Low Alarm......56  
Clearing the Settings in Memory..57  
6
Cahpter1  
Transferring a Call Using the  
Intercom (KX-TCD970E-B only) ...87  
Chapter 4  
Answering System  
Intercom between Handsets.........88  
Automatic Answering Operation..59  
Setting the Unit to Answer Calls ...59  
Listening to Messages ..................60  
Recording a Memo Message ........61  
Erasing Messages .........................62  
Transferring a Call from One  
Handset to Another.......................89  
Conference ..................................90  
Setting the Call Waiting Tone........91  
Cahpter2  
For Optional Multi-KX-TCD970E-B/  
KX-TCD960E-B Users....................92  
Remote Operation from a Touch  
Operating More than One Base  
Tone Phone.....................................63  
Unit ...............................................92  
Setting the Remote Code .............64  
Voice Menu...................................66  
Direct Remote Operation..............68  
Registering at More than One  
Base Unit......................................96  
Cahpter3  
Accessing the Base Unit...............98  
Remote Operation with the  
Handset...........................................70  
Chapter 6  
Useful Information  
Remote Operation Card ................73  
Replacing the Battery..................100  
Adding Another Phone................101  
Before Requesting Help .............102  
Safety Instructions ......................108  
Chapter 5  
Multi-Unit User Operations  
Cahpter4  
For Optional Multi-Handset  
Users...............................................75  
Important Notice Concerning the  
Correct Use and Charging of a  
Ni-MH Battery...............................109  
Operating More than One  
Handset ........................................75  
Registering a Handset in the  
Base Unit......................................76  
Cahpter5  
Term Definitions..........................110  
Cancelling a Handset ...................78  
Selecting the Stand-by Mode  
Display..........................................80  
Bell Selection................................81  
Selecting "Cyclic"..........................82  
Cahpter6  
Selecting the Handsets.................83  
Selecting the First Handset ..........84  
Selecting All Handsets..................85  
Intercom between the Handset(s)  
and the Base Unit.........................86  
7
Location of Controls  
KX-TCD970E-B Base unit  
(p. 20, 29)  
Display (p. 11)  
(p. 43)  
Volume Button  
,
Antenna (p. 5, 15)  
Tone Button  
Charge Indicator (  
(p. 16)  
)
GR  
EE  
TI  
NG  
AN  
SW  
E
E
R
R
A
S
O
N
E
A
B
C
D
E
F
1
2
G
H
I
3
JK  
L
M
N
O
Recall Button  
(p. 43)  
(p. 29)  
4
5
PQ  
R
S
6
T
U
V
W
XY  
Z
7
8
9
0
K
X
-T  
C
D
9
7
0
S
E
LE  
C
T
Cancel Button  
Redial/Pause Button  
Mute Button and Indicator  
(p. 29, 40)  
(p. 30)  
MIC (Microphone) (p. 20, 29, 61)  
In Use Indicator (  
) (p. 76, 96)  
Digital Speakerphone Button and Indicator  
(p. 29)  
Locator/Intercom Button  
(p. 37, 76, 86, 96)  
GREETING Button (p. 20)  
ANSWER ON Button and Indicator (p. 59)  
ERASE  
Button (p. 62)  
(p. 61)  
Memo Button  
Charge Contacts (p. 17)  
GR  
EE  
TI  
NG  
AN  
SW  
E
R
A
E
R
S
O
N
E
A
B
C
D
E
F
1
2
G
H
I
3
JK  
L
M
N
O
4
5
PQ  
R
S
6
T
U
V
W
XY  
Z
7
8
9
0
K
X
-T  
C
D
9
7
0
S
E
LE  
C
T
SELECT  
Button (p. 87)  
New Message Button  
Stop Button (p. 20, 61)  
(p. 60)  
Repeat/Rew Button  
Skip/FF Button  
(p. 61)  
(p. 61)  
8
Cahpter1  
KX-TCD960E-B Base unit  
ANSWER ON Button and Indicator (p. 59)  
Display (p. 11)  
GREETING Button (p. 20)  
Antenna (p. 5, 15)  
Pperation  
ERASE  
Button (p. 62)  
(p. 61)  
Memo Button  
) (p. 16)  
Charge Indicator (  
Charge Contacts (p. 17)  
G
R
E
E
T
IN  
G
A
NS  
W
E
R
A
E
R
S
E
O
N
K
X
-
T
C
D
9
6
0
S
E
L
E
C
T
Volume Button  
(p. 20)  
,
MIC (Microphone)  
(p. 20, 61)  
New Message Button  
(p. 60)  
In Use Indicator (  
(p. 76, 96)  
)
Stop Button  
(p. 20, 61)  
Locator/Intercom Button  
(p. 37, 76, 86, 96)  
SELECT  
Button (p. 87)  
Repeat/Rew Button  
Skip/FF Button  
(p. 61)  
(p. 61)  
• The illustrations used in this manual are the KX-TCD970E-B.  
9
Location of Controls  
Handset  
Display (p. 12)  
Redial/Pause Button  
(p. 27, 28, 40)  
Intercom Button  
(p. 18, 37)  
INT  
Talk Button  
(p. 26)  
Cancel Button  
(p. 26, 35)  
Program Button  
(p. 18, 35)  
Auto Button  
(p. 35)  
A
J
1
4
7
B
C
D
M
W
E
2
5
8
0
F
3
6
9
G
H
I
K
U
L
N
O
P
Q
R
S
T
V
X
Y
Z
Tone Button  
Recall Button  
(p. 43)  
R
(p. 43)  
Power/Ringer Button  
(p. 17)  
Charge Contacts (p. 17)  
10  
Displays  
Cahpter1  
Base unit display  
The clock needs adjusting (p. 23).  
Pperation  
Your greeting message was not recorded correctly.  
Record it again (p. 20).  
The unit is in the programming mode for the answering  
system.  
The speaker volume level is set to "5". You can select:  
• 9 levels (0–8) while using the answering system  
(p. 20, 60).  
• 8 levels (1–8) while using the speakerphone  
– KX-TCD970E-B only (p. 29).  
12 messages have been recorded.  
When the number of messages (Ex. 64 messages)  
flashes rapidly, memory is full. Erase some or all of the  
messages (p. 62).  
The recording time is set to "greeting only" (p. 24).  
SELECT  
When  
is pressed to page another handset or  
answer a page from another handset, the handset  
number is displayed.  
11  
Displays  
Handset display  
This display shows all of the possible configurations.  
8888888888.88  
The handset is in the stand-by mode.  
The base unit number is displayed (p. 17).  
You can select displaying either the base unit number,  
handset number or no display by programming (p. 80).  
-
i
-
The display shows the length of the call during a  
conversation. (Ex: 1 hour, 30 minutes, and 40 seconds)  
You can select displaying either the length of the call or  
dialled telephone number display by programming  
(p. 48).  
0 i 30 - 40  
-
The paging and paged handset numbers are displayed.  
(Ex. Handset 1 is paging handset 2.)  
[ I ] [ 2 ]  
-
The length of the intercom call between the handsets or  
the base unit is displayed (p. 37, 88).  
00 - 00 - 03  
When you press  
(Talk), "  
" is displayed. The  
call prohibition mode is set to ON (p. 49). To cancel the  
mode, see page 49.  
-
i
-
When dialling, the dialled phone number flashes. The  
dialled number is a restricted number (p. 50). To cancel  
the number, see page 51.  
432 i  
The key lock mode is ON. To cancel the mode, see  
page 39.  
12  
Cahpter1  
Symbols  
The handset is in range of the base unit.  
Receiving/dialling/programming functions can be performed.  
The handset is out of range. Move closer to the base unit.  
Pperation  
(Flashing)  
(Flashing)  
The handset is being paged from another unit.  
The handset is paging another unit and/or the unit is in the  
intercom mode (p. 37, 86, 88).  
The unit is making or answering a call.  
An outside call is received.  
(Flashing)  
The unit is in the direct call mode (p. 52).  
The unit is in the call prohibition mode (p. 49).  
The unit is in the programming mode (p. 18, 35).  
The handset is operating the answering system remotely (p. 70).  
The present battery strength is displayed (p. 16).  
Characters  
(Redial/Pause) is pressed during dialling or while storing  
a phone number.  
P
F
(Recall) is pressed when dialling in the TONE mode.  
is pressed when dialling in the TONE mode.  
is pressed when dialling in the TONE mode.  
13  
Settings  
Installing the Battery in the Handset  
Install the battery and the battery cord as shown. Then install the handset cover.  
Cord(Black)  
Cord(Red)  
• If the rechargeable battery is not inserted correctly, the handset will not work.  
Connections  
Plug in the AC adaptor cord and the telephone line cord to the bottom of the  
1 unit.  
Fasten the cords to prevent  
them from being disconnected.  
Hooks  
9V  
8V  
8V 9V  
AC Adaptor  
KX-TCA11E  
8V V  
Telephone Line Cord  
14  
Cahpter1  
Connect the cords as shown.  
Raise the antenna.  
2
Pperation  
To Mains Outlet  
(AC 230–240V, 50 Hz)  
AC Adaptor  
*The abbreviation TNV means  
"Telephone Network Voltage".  
To B.T. Socket  
TNV*  
Telephone Line Cord  
• USE ONLY WITH Panasonic AC ADAPTOR KX-TCA11E.  
• Be sure not to confuse the telephone line jack with the AC adaptor jack on the  
base unit. If connected improperly, the base unit will not work and damage may  
occur.  
• The AC adaptor must remain connected at all times. (It is normal for the  
adaptor to feel warm during use.)  
• To connect a standard telephone on the same line, see page 101.  
CONNECTION OF POWER SUPPLY  
This apparatus is intended for use when powered by the KX-TCA11E.  
Using other power supplies will invalidate any approval given to this apparatus.  
15  
Settings  
Battery Charge  
At the time of shipment, the battery is not  
charged. To charge, place the handset on  
the base unit. Please charge the battery  
for at least 3 hours before initial use.  
• Once the handset is placed on the base  
unit, the charge indicator (  
) lights.  
Battery strength  
Charge Indicator (  
)
You can check the present battery strength on the display.  
The battery strength is as shown in the chart below.  
Display prompt  
Battery strength  
The battery is fully charged.  
The battery strength is medium.  
The battery strength is low.  
The battery needs to be charged.  
(Flashing)  
Recharge  
When "  
" flashes or the unit beeps every  
15 seconds, recharge the battery.  
Battery information  
After your Panasonic battery is fully charged:  
Operation  
Approx. battery life  
Up to about 12 hours  
Up to about 150 hours  
While in use (Talk)  
While not in use (Stand-By)  
16  
Cahpter1  
• Battery life may vary depending on usage conditions and ambient temperature.  
• Clean the handset and the base unit charge contacts with a soft dry cloth  
once a month. Clean more often if the unit is subject to grease, dust or  
high humidity. If not, the battery may not charge properly.  
• If the battery is fully charged, you do not have to place the handset on the  
Pperation  
base unit until "  
" flashes. This will maximise the battery life.  
• The battery cannot be overcharged.  
• See "Important Notice Concerning the Correct Use and Charging of a Ni-MH  
Battery" on page 109.  
Turning the Power ON  
Press  
(Power/Ringer) briefly.  
8888888888.88  
• The current connected base unit number is  
displayed.  
• You can select displaying either the base unit  
number, handset number or no display by  
programming (p. 80).  
• The handset is in the stand-by mode.  
Ex. The base unit number  
is 1.  
- I -  
To turn the power OFF  
Press  
(Power/Ringer) firmly.  
Power/Ringer Button  
• The display will go blank.  
• The handset will not ring.  
• Depending on the programming  
mode, you cannot turn the power off.  
Make sure that the handset is in the stand-by  
mode first.  
17  
Settings  
Selecting the Dialling Mode  
You can program the dialling mode by using the handset near the base unit.  
If you have touch tone service, set to TONE. If rotary or pulse service is used,  
set to PULSE. The factory preset is 1 (TONE).  
Be sure that the power is ON (p. 17) and you are in the stand-by mode.  
INT  
Press  
(Program), then  
(Intercom).  
1
• "  
" and " " are displayed.  
Press  
.
3
2
3
3
3
- - - -  
Enter the base unit password.  
• The factory preset of the base unit password is  
0000. If you have changed the base unit  
password (p. 47), enter the new password.  
Press 1 .  
4
3 I I  
• The current setting is displayed.  
Ex. PULSE is selected.  
To select PULSE, press  
.
2
5 OR  
To select TONE, press 1 .  
3 I 2  
Intercom Button  
Program Button  
INT  
When finished, press  
(Program).  
6
• A confirmation tone sounds.  
• " " and " " go out.  
• To cancel during programming, press  
(Program), then start from step 1.  
18  
Cahpter1  
You can determine which type of local BT exchange you are connected to using  
the following procedure.  
1. Ensure that the dialling mode is set to TONE.  
2. Press  
(Talk), then identify the dial tone.  
Pperation  
3. Dial a number you are familiar with.  
4. If the call is successful, you are connected to a tone exchange. Therefore,  
leave the dialling mode as TONE.  
5. If the call is not successful, you are connected to a pulse exchange.  
Therefore, set the dialling mode to PULSE.  
Installing the Handset Clip  
If necessary, you can attach the handset clip so you can hang the handset on  
your belt or pocket.  
To remove the handset clip  
19  
Preparing the Answering System  
Greeting Message  
You can record a personal greeting message. If not, one of two pre-recorded  
greetings will be played when a call is received (p. 21).  
All messages (greeting, incoming, memo, etc.) are stored in digital memory  
(p. 60). The total recording time is about 15 minutes. The greeting  
recording time is limited to 2 minutes and 30 seconds. We recommend you  
record a brief greeting message (see the sample below) in order to leave more  
time for recording new messages.  
To record a greeting message  
Stop Button  
GREETING  
Press and hold  
for  
1 about 2 seconds to record your  
GREETING  
Button  
greeting.  
• A long beep sounds.  
After the long beep, talk clearly  
2 about 20 cm away from the MIC  
(microphone).  
• The base unit display shows the  
elapsed recording time.  
When finished, press  
(Stop).  
3
MIC  
• To check the recorded greeting,  
GREETING  
press  
briefly.  
To increase the volume,  
• To change the message, repeat  
from step 1.  
press  
To decrease,  
press (Volume)  
(Volume)  
.
.
Greeting message sample  
"Hello, this is (your name and/or number). Sorry I cannot take your call.  
Please leave a message after the beep. Thank you."  
20  
Cahpter1  
To erase the recorded greeting message  
GREETING  
Press  
briefly  
press  
while the message is being  
ERASE  
played.  
• The unit will answer a call with a pre-recorded greeting.  
Pperation  
Pre-recorded greeting message  
If you do not record a greeting message (p. 20), one of the following two  
messages will be played when a call is received depending on the caller’s  
recording time (p. 24).  
GREETING  
To check the pre-recorded greeting, press  
briefly.  
• A pre-recorded greeting will be played as below.  
When the recording time is set to "1 minute" or "unlimited";  
"Hello, we are not available now. Please leave your name, message and phone  
number after the beep. We will return your call."  
When the recording time is set to "greeting only";  
"Hello, no one is available to take your call. Please call back later."  
GREETING Button  
ERASE  
Button  
21  
Preparing the Answering System  
Programming Summary for the Answering System  
You can program the following functions by using the handset near the base  
unit. See the noted pages for details.  
Be sure that the power is ON (p. 17) and you are in the stand-by mode.  
INT  
Lift the handset, then press  
(Program), and then  
(Intercom).  
Press  
.
• "  
" is displayed on the handset.  
• " " is displayed on the base unit.  
P
• If "  
closer to the base unit. Then try again.  
• If " " flashes on the handset display, you cannot program while the base  
unit speakerphone is in use.  
" flashes on the handset display and an alarm tone sounds, move  
0
To adjust the time and day, press  
To set the remote code, press  
.
(page 23)  
(page 64)  
(page 24)  
(page 24)  
(page 25)  
(page 25)  
.
1
2
To select the number of rings, press  
.
3
To select the caller’s recording time, press  
To set the greeting monitor function, press  
To set the VOX SENS function, press 7 .  
.
.
4
• The base unit display shows numbers or characters related to the  
adjustment or setting.  
When finished, press  
(Program).  
• A confirmation tone sounds. *  
• To cancel during programming, press  
(Program), then start from the beginning.  
• If 6 beeps sound on the base unit during programming, a wrong key was pressed.  
Enter the correct number again.  
*What the confirmation tone means  
1 beep: The new programmed setting or selection is done.  
2 beeps: The setting or selection is the same as the previous one.  
6 beeps: The setting or selection is not correct. Try again from the beginning.  
22  
Cahpter1  
Time and Day Adjustment  
Voice Time/Day Stamp: During playback, a synthesized voice will announce  
the time and day when each message was recorded.  
Pperation  
INT  
(Program), then  
Press  
1 (Intercom).  
Press  
.
2 • "  
" is displayed on the handset.  
• " " is displayed on the base unit.  
P
Press  
.
0
3 • "  
" is displayed on the base unit.  
• "Set time" is announced.  
The time/day will be heard if it was  
adjusted beforehand.  
Intercom Button  
INT  
Enter the current time (hour and minute)  
4 by using a 4 digit number.  
Program Button  
(Ex. To set 9:30, enter "0930".)  
• The entered number is displayed  
on the base unit.  
Press  
Press  
to select "AM" or "PM".  
repeatedly to set the day.  
5
• The unit announces the day.  
When finished, press (Program).  
6 • The unit announces the time/day. The clock starts working.  
• In step 4, you cannot enter numbers greater than 12.  
(To set 13:00 hours, enter "0100" and select "PM" by pressing  
)
.
• The accuracy of the clock is approximately ±45 seconds a month at room  
temperature.  
If a power failure occurs, the adjusted time/day may be erased.  
To check the time/day  
INT  
Press  
(Program)  
(Intercom)  
.
0
• The current time/day is heard. When finished, press  
(Program).  
23  
Preparing the Answering System  
Selecting the Caller’s Recording Time  
You may select the caller’s recording time as either "1 minute", "unlimited" or  
"greeting only". The factory preset is "unlimited".  
INT  
1. Press  
2. Press  
• "  
(Program), then  
(Intercom).  
.
" is displayed on the handset.  
• " " is displayed on the base unit.  
P
3. Press  
.
3
• The current setting is displayed on the base unit.  
1: 1 minute 2: unlimited (factory preset) 3: greeting only  
4. Press  
,
or  
to select the recording time.  
2
3
1
• The setting is displayed.  
5. When finished, press  
(Program).  
• When you select "greeting only", "--" is displayed on the base unit.  
If you select "greeting only", the unit will answer a call with the greeting  
message, and then hang up. The unit will not record any messages.  
Selecting the Number of Rings  
You may select the number of rings before the answering system answers a call,  
from 1 to 7 or AUTO (for Toll Saver). The factory preset is AUTO.  
INT  
1. Press  
2. Press  
(Program), then  
(Intercom).  
.
3. Press 2 .  
• The current setting is displayed on the base unit.  
0
7
4. Press a dialling button  
to  
to set the number of rings.  
0: Selects "AUTO". " " is displayed.  
A
1–7: The unit will answer after the selected number of rings.  
5. When finished, press  
(Program).  
Toll Saver (When set to "AUTO")  
When you call the unit from a touch tone telephone:  
If the unit answers on the 2nd ring, there is at least one new message.  
If the unit answers on the 5th ring, there are no new messages.  
Hang up when you hear the 3rd ring. This will save you the toll charge for the call.  
24  
Cahpter1  
Setting the VOX SENS Function  
The VOX SENS function is preset to 1 (HIGH). If the unit continues to operate  
after a caller hangs up or there are long pauses between or after messages, set  
to 2 (LOW).  
Pperation  
INT  
1. Press  
2. Press  
(Program), then  
(Intercom).  
.
3. Press 7 .  
• The current setting, "1" or "2", is displayed on the base unit.  
4. To set to LOW, press 2 .  
OR  
To set to HIGH, press  
.
1
• The setting is displayed.  
5. When finished, press  
(Program).  
Setting the Greeting Monitor Function  
When your greeting message is being played to the caller, you can also listen to  
it through the speaker. To listen to your greeting, set to 2 (ON).  
The factory preset is 1 (OFF).  
INT  
1. Press  
2. Press  
3. Press  
(Program), then  
(Intercom).  
.
.
4
• The current setting, "1" or "2", is displayed on the base unit.  
4. To set to 2 (ON), press 2 .  
OR  
To set to 1 (OFF), press 1 .  
• The setting is displayed.  
5. When finished, press  
(Program).  
25  
Making Calls  
With the Handset  
Display  
Redial/Pause Button  
Talk Button  
Cancel Button  
Press  
(Power/Ringer)  
briefly to turn the power ON.  
Press  
(Talk).  
1
2
• "  
" is displayed.  
Dial a phone number.  
I234567 8  
• If you misdial, press  
again.  
(Cancel) then dial  
Ex. The length of the call  
is displayed.  
• The dialled number is displayed.  
• The display starts showing the length of the  
call about 7 seconds after dialling the last  
digit (p. 48).  
0 0 - 0 I - 2 3  
To hang up, press  
(Talk) or place the  
3 handset on the base unit.  
• "  
" goes out.  
• The length of the call will remain on the  
display for about 5 seconds.  
26  
To dial after confirming the entered number  
Enter a phone number.  
1
I234567 8  
I234567 8  
• If you misdial while dialling a number;  
To erase one digit, press  
briefly.  
(Cancel)  
Cahpter2  
To erase all of the digits, press  
firmly.  
Then you can dial the correct number.  
(Cancel)  
Press  
(Talk).  
2
CrodlesT  
• "  
" is displayed.  
• The display starts showing the length of the  
call about 7 seconds after dialling the last digit  
(p. 48).  
0 0 - 0 I - 2 3  
lh(BcOperations)  
• If " " flashes and an alarm tone sounds after pressing  
move closer to the base unit. Then try again.  
to make a call,  
• If busy tones sound after pressing  
to make a call, the base unit  
speakerphone (KX-TCD970E-B only) or another handset (p. 76) is in use.  
To redial the last number dialled on the handset  
Press  
(Talk), then press  
(Redial/Pause).  
• The last number dialled is redialled automatically.  
• Each time a different number is dialled, it overwrites the previous entered  
number.  
27  
Making Calls  
To redial after confirming the numbers in redial memory  
The unit automatically stores the last 10 numbers dialled into redial memory.  
Press  
(Redial/Pause) to select  
Redial item 1  
1 the desired phone number.  
I234567 8  
You can scroll through the numbers by  
pressing  
• To return to the stand-by mode,  
press (Cancel) firmly.  
(Redial/Pause).  
Redial item 2  
I23456  
Redial item 10  
I234  
Selected item  
After confirming the number on the  
2 display, press  
(Talk).  
8765432 I  
• The unit automatically dials the  
phone number.  
8765432 I  
To clear all numbers in the redial memory, press  
(Program). Then  
press  
and  
(Program).  
9
Redial/Pause Button  
Talk Button  
Program Button  
Cancel Button  
28  
With the Base Unit (KX-TCD970E-B only)  
(Digital Speakerphone)  
Press  
(Digital speakerphone).  
Volume Button  
Cancel Button  
,
1
2
• The indicator lights.  
Cahpter2  
Dial a phone number.  
• If you misdial, press  
(Cancel) then dial again.  
CrodlesT  
When the other party answers,  
3 talk into the MIC (microphone).  
To hang up, press  
lh(BcOperations)  
4 (Digital speakerphone).  
• The indicator light goes out.  
MIC  
Redial/Pause Button  
Digital Speakerphone  
Button and Indicator  
• The base unit speakerphone cannot be used while a handset is in use.  
Wait until the in use indicator ( ) goes out.  
To adjust the speaker volume (8 levels)  
To increase, press  
(Volume)  
. To decrease, press  
(Volume)  
.
To redial the last number dialled on the base unit  
Press  
(Digital speakerphone)  
(Redial/Pause).  
29  
Making Calls  
Hands-Free Digital Speakerphone  
The digital speakerphone enhances your telephone conversation.  
For best performance, please note the following.  
• Use the speakerphone in a quiet room.  
• Talk alternately with the caller.  
•
If the caller complains that your voice is hard to hear, press  
to decrease the speaker volume.  
(Volume)  
• If the other party’s voice from the speaker cuts in/out during a conversation,  
press (Volume) to decrease the speaker volume.  
Muting your conversation (KX-TCD970E-B only)  
Press  
(Mute) while talking.  
Mute Button and Indicator  
• The mute indicator ( ) lights.  
• The other party cannot hear your  
voice but you can hear theirs.  
• To resume the conversation,  
press  
(Mute) again.  
30  
Answering Calls  
With the Handset  
Make sure that the power is ON (p. 17), or the handset will not ring.  
If the handset is off the base unit,  
Talk Button  
1 press  
(Talk).  
Cahpter2  
• The display starts showing the  
length of the call.  
CrodlesT  
OR  
If on the base unit, just lift up.  
lh(BcOperations)  
To hang up, press  
(Talk) or place  
2 the handset on the base unit.  
• The length of the call remains on the  
display for about 5 seconds.  
With the Base Unit  
Press  
(Digital speakerphone).  
1
2
Talk into the MIC.  
To hang up, press  
3 (Digital speakerphone).  
MIC  
Digital Speakerphone Button  
31  
Setting the Receiver Volume  
You can program the handset receiver volume (3 levels) according to your  
needs. The lowest setting is 1 and the highest setting is 3. The factory preset  
is 2.  
Press  
(Program).  
" is displayed.  
1
2
• "  
Press  
.
6
6 2  
• The current handset receiver volume is  
displayed.  
Ex. 3 is selected.  
3
Press a button 1 to  
to select the receiver  
3 volume.  
6 3  
• The selected receiver volume is displayed.  
When finished, press  
(Program).  
• A confirmation tone sounds.  
• " " goes out.  
Program Button  
4
• You can perform this programming during a  
conversation.  
In step 4, a confirmation tone will not sound  
while in the talk mode.  
32  
Setting the Ringer Volume  
On the handset  
You can program the handset ringer volume (6 levels) according to your needs.  
The lowest setting is 1 and the highest setting is 6. The factory preset is 3.  
Press  
(Program).  
1
2
Cahpter2  
Press  
twice.  
2
22 3  
• The current handset ringer volume is displayed  
and rings.  
Ex. 4 is selected.  
Press a button 1 to 6 to select the ringer  
CrodlesT  
3 volume.  
22 4  
• The selected ringer volume is displayed and rings.  
When finished, press (Program).  
• A confirmation tone sounds.  
4
lh(BcOperations)  
On the base unit  
You can program the base unit ringer volume (3 levels) according to your needs.  
The lowest setting is 1 and the highest setting is 3. The factory preset is 2.  
INT  
(Intercom).  
Press  
(Program), then  
1
2
• "  
"and " " are displayed.  
Press  
twice.  
2
22 2  
• The current base unit ringer volume is displayed.  
Ex. 3 is selected.  
Press a button to to select the ringer  
1
3
3 volume.  
22 3  
• The selected ringer volume is displayed and rings.  
When finished, press (Program).  
4
• "  
"and "  
" go out.  
• A confirmation tone sounds.  
33  
Automatic Dialling  
Storing Phone Numbers in Memory  
You can store up to 10 phone numbers in the handset.  
0
9
The dialling buttons (  
to  
) function as memory stations.  
Be sure that the power is ON (p. 17) and you are in the stand-by mode.  
Redial/Pause Button  
Display  
Cancel Button  
Talk Button  
Auto Button  
Program Button  
Memory Station  
Numbers  
Power/Ringer Button  
Memory sticker  
Use the included memory sticker as a name  
or phone number index for automatic  
dialling. Attach the sticker to the unit or in a  
convenient place.  
1
2
3
4
5
6
7
8
9
0
34  
Press  
(Program).  
" is displayed.  
1
• "  
Press  
(Auto).  
2
3
Cahpter2  
0
9
Press a memory station number (  
to  
).  
i
i
-
-
• The current stored number is displayed.  
Enter a phone number up to 24 digits.  
4
i23 45  
• The entered number is displayed.  
• If you misdial while dialling a number;  
CrodlesT  
To erase one digit, press  
briefly.  
(Cancel)  
To erase all of the digits, press  
firmly.  
(Cancel)  
lh(BcOperations)  
When finished, press  
(Program).  
5
-
I
-
• A confirmation tone sounds.  
• "  
" goes out and the number is stored in  
the memory station.  
• If a pause is required for dialling,  
(Redial/Pause) can be stored in a  
phone number counting as one digit (p. 40).  
To erase a stored number  
1. Press  
2. Press  
(Program).  
(Auto).  
0
9
3. Press the memory station number (  
erased.  
to  
) for the phone number to be  
4. Press  
(Cancel).  
5. When finished, press  
(Program).  
35  
Automatic Dialling  
Dialling a Stored Number  
Press  
(Talk).  
1
2
3
Press  
(Auto).  
0
9
Press the memory station number (  
to  
).  
i234567  
• The stored number is dialled.  
To dial after confirming the phone number  
Press  
(Auto).  
1
0
9
Press the memory station number (  
to  
).  
2 OR  
i234567  
Press  
(Auto) repeatedly to find the  
OR  
number you want to dial.  
• To return to the stand-by mode, press  
i-  
i234567  
i234567  
(Cancel) firmly.  
Press  
(Talk).  
3
• The stored number is dialled.  
36  
Intercom  
A 2-way intercom is available between the handset and the base unit.  
Paging the base unit from the handset  
Talk Button  
Handset:  
Intercom Button  
INT  
1 Press  
INT  
0
(Intercom), then  
.
• "  
" is displayed and the base unit  
rings.  
Cahpter2  
• To stop paging, press  
(Talk) again.  
Base unit:  
2 Press  
(Locator/Intercom) to answer.  
CrodlesT  
Base unit:  
3 Talk into the MIC.  
Handset or base unit:  
MIC  
lh(BcOperations)  
4 To end the intercom, press  
(Talk)  
Locator/Intercom Button  
or  
(Locator/Intercom).  
Paging the handset from the base unit (Handset locator)  
Using this feature, you can locate the handset, if misplaced.  
Base unit:  
1 Press  
(Locator/Intercom).  
• The handset rings for 1 minute and  
"
" flashes.  
• To stop paging, press  
(Locator/Intercom) again.  
MIC  
Handset:  
2 Press  
(Talk) to answer.  
Locator/Intercom Button  
Base unit:  
3 Talk into the MIC.  
Talk Button  
Handset or base unit:  
4 To end the intercom, press  
(Talk) or  
(Locator/Intercom).  
37  
Intercom  
During the intercom:  
• If two tones sound, an incoming call has been received. To answer, press  
(Talk) twice or  
(Locator/Intercom) and  
(Digital  
speakerphone) (KX-TCD970E-B only). The intercom is ended.  
Transferring a Call Using the Intercom  
(KX-TCD970E-B only)  
The intercom can be used during a call. This feature enables you to transfer a  
call between the handset and the base unit.  
From the handset to the base  
unit  
From the base unit to the  
handset  
Handset:  
Base unit:  
1 During a call, press  
1 During a call, press  
INT  
(Locator/Intercom).  
(Intercom) then  
.
0
• The call is put on hold.  
• If the handset user does not  
answer, press  
• The call is put on hold and "  
is displayed.  
"
• If the base unit user does not  
INT  
(Locator/Intercom).  
answer, press  
(Intercom).  
Handset:  
Base unit:  
(Locator/Intercom)  
to answer the page.  
2 Press  
2 Press  
(Talk) to answer the  
page.  
Transferring a call:  
Transferring a call:  
3 Base unit:  
3 Handset:  
Press  
(Locator/Intercom).  
Press  
(Talk).  
• The transfer is completed.  
The handset user can answer  
the call.  
• The transfer is completed.  
The base unit user can answer  
the call.  
OR  
OR  
Ending the intercom:  
Base unit:  
Ending the intercom:  
Handset:  
INT  
Press  
Press  
(Intercom).  
(Digital speakerphone).  
• The handset returns to the call.  
• The base unit returns to the call.  
38  
Special Features  
Setting the Key Lock  
You can lock the handset dialling buttons. Incoming calls can be answered, but  
outgoing calls can not be dialled until the key lock is cancelled.  
When the unit is in the stand-by mode,  
Cahpter2  
press  
(Program) for about 2 seconds.  
• "  
" is displayed.  
• If you press  
and "  
(Talk) to answer a call, all of the dialling buttons will unlock  
" goes out. When you press  
" will be displayed again.  
(Talk) to hang up, the buttons  
CrodlesT  
will lock and "  
Cancelling the key lock  
Press  
(Program) again for about  
2 seconds.  
- I -  
lh(BcOperations)  
• "  
" goes out.  
• When the power is OFF, the key lock is cancelled.  
Program Button  
39  
Special Features  
Recall Button  
Redial/Pause Button  
Redial/Pause Button  
Tone Button  
Program Button  
Tone Button  
Recall Button  
How to Use the Pause Button  
(For Analogue PBX Line/Long Distance Service Users)  
We recommend you press  
(Redial/Pause) if a pause is required for  
dialling with a PBX or to access a long distance service.  
9
Ex: Line access number  
(PBX)  
(Redial/Pause)  
(Redial/Pause) once creates a pause.  
Phone number  
9
• Pressing  
This prevents misdialling when you redial or dial a stored number.  
• Pressing  
(Redial/Pause) more than once increases the length of the  
pause between numbers.  
40  
Setting the pause timing  
You can select the pause timing, 3 seconds or 5 seconds, according to your  
PBX requirements. The factory preset is 1 (3 seconds).  
INT  
(Intercom).  
Press  
Press  
(Program), then  
Cahpter2  
1
2
3
4
.
3
3
3
- - - -  
Enter the base unit password (p. 47).  
CrodlesT  
Press  
.
3
33 I  
• The current pause timing is displayed.  
lh(BcOperations)  
Ex. 5 seconds is selected.  
To select 5 seconds, press  
.
.
2
1
5 OR  
To select 3 seconds, press  
33 2  
• The setting is displayed.  
When finished, press  
(Program).  
6
• A confirmation tone sounds.  
41  
Special Features  
Setting the Time Break Recall/EARTH mode  
If your unit is installed behind a PBX with an earth function, you must select the  
earth mode. The factory preset is 1 (Time Break Recall).  
INT  
(Intercom).  
Press  
(Program), then  
1
2
3
4
Press 3 .  
3
3
- - - -  
Enter the base unit password (p. 47).  
2
Press  
.
32 I  
• The current setting is displayed.  
Ex. EARTH is selected.  
To select "EARTH", press  
.
2
5 OR  
32 2  
To select "Time Break Recall", press 1 ,  
2
OR  
then  
.
Ex. Time Break Recall is  
selected.  
32 I  
-
2
When finished, press  
(Program).  
6
• A confirmation tone sounds.  
42  
Temporary Tone Dialling  
(For Rotary or Pulse Service Users)  
Before dialling access numbers which require tone dialling, you must press the  
following buttons.  
Cahpter2  
On the handset  
1. Press  
2. Press  
3. Press  
(Program).  
(Tone).  
(Program).  
CrodlesT  
On the base unit (KX-TCD970E-B only)  
Press  
(Tone) before entering access numbers which require tone dialling.  
• The dialling mode changes to tone. You can enter numbers to access an  
answering system, electronic banking service, etc. When you hang up, the  
mode will return to pulse.  
lh(BcOperations)  
Using the Recall Feature  
(Recall) is used to access special telephone services (optional) such as  
call waiting. Contact your telephone company business office for details.  
Example: British Telecom call waiting  
When a call waiting tone is heard during a conversation:  
a) To hold the existing call and accept the waiting call  
Press  
(Recall).  
• Each time you press  
second call.  
(Recall), you can switch between the first and  
b) To accept the waiting call and hang up the existing call  
Press  
(Talk) or  
(Digital speakerphone). When the unit rings,  
press  
(Talk) or  
(Digital speakerphone) to answer the new call.  
c) To reject the waiting call  
Wait for the call waiting to time out. This will take about 40 seconds.  
If your unit is connected to a PBX, pressing  
(Recall) allows you to access  
some features of your host PBX such as transferring an extension call.  
43  
Summary of Programming Features  
This unit has base unit programming and handset programming modes.  
The base unit program mode has the following functions.  
Be sure that the power is ON (p. 17), you are in the stand-by mode, and  
the handset near the base unit. See the noted pages for details.  
• To set the Dialling Mode, see page 18.  
• To set the Base Unit Ringer Volume, see page 33.  
• To set the Pause Timing, see page 41.  
• To set the Time Break Recall/EARTH Mode, see page 42.  
• To change the Base Unit Password, see page 46.  
• To set the Call Restriction, see page 50.  
• To set the Base Unit Ringer Pattern, see page 54.  
• To set the Base Unit Key Tones, see page 55.  
• To clear the Settings in Base Unit Memory, see page 58.  
• To cancel a Handset, see page 78.  
• To select "Cyclic", see page 82.  
• To select the Handset(s), see page 83.  
• To select the First Handset, see page 84.  
• To select All Handsets, see page 85.  
44  
The handset program mode has the following functions.  
Be sure that the power is ON (p. 17), you are in the stand-by mode, and the  
handset near the base unit. See the noted pages for details.  
• To clear Redial Memory, see page 28.  
• To set the Receiver Volume, see page 32.  
• To set the Handset Ringer Volume, see page 33.  
• To change the Handset Password, see page 46.  
• To select the Talk Mode Display, see page 48.  
• To set the Call Prohibition, see page 49.  
• To set the Direct Call Mode, see page 52.  
• To set the Handset Ringer Pattern, see page 54.  
• To set the Handset Key Tones, see page 55.  
• To set the Range Warning Alarm, see page 56.  
• To set the Battery Low Alarm, see page 56.  
• To clear the Settings in Handset Memory, see page 57.  
• To register a Handset in the Base Unit, see page 76.  
• To cancel a Base Unit, see page 79.  
Cahpter3  
CrodlesT  
• To select the Stand-by Mode Display, see page 80.  
• To set the Call Waiting Tone, see page 91.  
• To set the Base Unit Access, see page 99.  
lhA(vcdpOreaiotn)s  
Helpful hints for programming  
• To cancel during programming, press  
beginning.  
(Program), then start from the  
• If 5 beeps sound during programming, a wrong key was pressed.  
Enter the correct number again.  
• To return to the previous step during programming halfway, press  
(Cancel).  
45  
Setting the Password  
On the handset  
You can program the password according to your needs. The factory preset is  
0000. Changing the password may prevent the unauthorised use of your unit by  
another person.  
You need to enter this password when using the following features.  
• Setting the Call Prohibition (p. 49)  
• Clearing the Settings in Handset Memory (p. 57)  
• Cancelling a Base Unit (p. 79)  
Once you have programmed the password, you cannot confirm it.  
We recommend you write down the password. If you forget it, please consult  
with your nearest Panasonic Service Center.  
Press  
(Program).  
" is displayed.  
1
• "  
Press  
.
5
2
3
5
5
- - - -  
Enter the current handset password.  
Enter the new password using a 4 digit  
- - - - - - - -  
4 number twice.  
• If you misdial, press  
(Cancel)  
Cancel Button  
and enter the number twice again.  
Program Button  
• A confirmation tone sounds.  
• "  
" goes out and the handset  
password is stored.  
46  
On the base unit  
You can program the password according to your needs. The factory preset is  
0000. Changing the password may prevent the unauthorised use of your unit by  
another person.  
You need to enter this password when using the following features.  
• Setting the Dialling Mode (p. 18)  
• Setting the Pause Timing (p. 41)  
• Setting the Time Break Recall/  
EARTH Mode (p. 42)  
• Setting the Call Restriction (p. 50)  
• Clearing the Settings in Base Unit  
Memory (p. 58)  
• Registering a Handset in the Base  
Unit (p. 76)  
• Selecting "Cyclic" (p. 82)  
• Selecting the Handset(s) (p. 83)  
• Selecting the First Handset (p. 84)  
• Selecting All Handsets (p. 85)  
Cahpter3  
Once you have programmed the password, you cannot confirm it.  
We recommend you write down the password. If you forget it, please consult  
with your nearest Panasonic Service Center.  
INT  
(Intercom).  
Press  
(Program), then  
1
2
3
CrodlesT  
• "  
" and " " are displayed.  
Press  
.
5
5
5
- - - -  
lhA(vcdpOreaiotn)s  
Enter the current base unit password.  
Enter the new password using a 4 digit  
- - - - - - - -  
Intercom Button INT  
Cancel Button  
4 number twice.  
Program Button  
• If you misdial, press  
(Cancel)  
and enter the number twice again.  
• A confirmation tone sounds.  
• "  
" and "  
password is stored.  
" go out and the base unit  
47  
Selecting the Talk Mode Display  
You can select displaying either the length of the call or the dialled telephone  
number while in the talk mode.  
The factory preset is 1 (length of the call).  
Press  
(Program).  
1
2
2
Press  
, then  
.
3
• The current setting is displayed.  
32 i  
Ex. "Dialled telephone  
number" is selected.  
To select "dialled telephone number display",  
3
4
press  
OR  
.
0
32 0  
To select "length of the call", press 1 .  
• The setting is displayed.  
When finished, press  
(Program).  
• A confirmation tone sounds.  
Program Button  
48  
Call Prohibition  
You can prohibit anyone from making a call with your handset except for  
emergency calls (999, 112). Only incoming calls are accepted.  
The factory preset is 0 (OFF).  
Setting the Call Prohibition Mode  
Press  
(Program).  
1
2
Press 4 , then 1 .  
4 i  
- - - -  
Enter the handset password (p. 46).  
3• The current setting is displayed.  
Cahpter3  
4 i 0  
Press 1 (ON).  
4
4 i i  
- i-  
When finished, press  
(Program).  
5• A confirmation tone sounds.  
CrodlesT  
• "  
" is displayed.  
• The unit will switch to the call prohibition mode.  
Cancelling the Call Prohibition Mode  
lhA(vcdpOreaiotn)s  
Press  
(Program).  
1
2
Press 4 , then 1 .  
Enter the handset password (p. 46).  
3• The current setting is displayed.  
Program Button  
Press  
(OFF).  
0
4
When finished, press  
(Program).  
5• A confirmation tone sounds.  
• "  
" goes out.  
• The unit will cancel the call prohibition mode.  
• In case you forget your password, please consult  
with your nearest Panasonic Service Center.  
49  
Call Restriction  
You can restrict desired handset(s)/base unit from dialling selected telephone  
numbers. For selected handset(s)/base unit, you can assign up to 6 call  
restriction numbers (up to 8 digits). After storing, all telephone numbers  
beginning with the restricted digits cannot be dialled out. For example, if "00" is  
assigned as the call restriction number, international calls cannot be made. The  
factory preset is OFF.  
Setting the Call Restricted Handset(s)/  
Base Unit and Call Restriction Number(s)  
INT  
Press  
(Program), then  
(Intercom).  
1
2
3
Press 6 .  
6
- - - -  
Enter the base unit password (p. 47).  
6 0 i 23456  
• The base unit number  
is displayed as 0.  
• The current registered handset  
number(s)/base unit are displayed.  
• The current restricted handset  
number(s)/base unit are flashing.  
Press the handset number(s)/base unit you  
Ex. Handsets 2 and 6 are  
restricted.  
4 want to restrict using the dialling buttons.  
• The selected handset number(s)/base unit  
flash(es).  
6 0 i23456  
• If you misdial, press the number(s) again.  
Press  
(Program).  
5
6 i  
-
50  
Ex. 0190 is entered.  
Enter a call restriction number up to 8 digits.  
6
7
• If you misdial, press  
the number again.  
(Cancel) and enter  
6 i -  
6 2 -  
0 i 90  
Press  
(Program).  
• The call restriction number is stored.  
• A confirmation tone sounds.  
• To set the next call restriction number, enter  
the number, then press  
(Program).  
Cahpter3  
When finished, press  
(Program).  
Intercom Button INT  
8
Cancel Button  
• A confirmation tone sounds.  
Program Button  
CrodlesT  
lhA(vcdpOreaiotn)s  
Cancelling the call restricted handset(s)/base unit  
Follow steps 1 to 3. In step 4, enter the desired handset number(s)/base unit.  
• The cancelled handset number(s)/base unit stop(s) flashing.  
When finished, press  
(Program) until you return to the stand-by mode.  
Cancelling the call restriction number(s)  
Follow steps 1 to 4. In step 5, press  
(Program) until the call restriction  
number you want to cancel is displayed.  
Then press  
• The call restriction number is cleared.  
When finished, press (Program) until you return to the stand-by mode.  
(Cancel).  
51  
Direct Call  
You can store a number in the direct call memory. This feature allows you to  
make a call easily by pressing  
(Talk).  
You can store a direct call number in each handset, if more than one handset is  
registered (p. 76).  
Setting the Direct Call Mode  
After storing the direct call number, the unit will automatically switch to the direct  
call mode.  
Press  
(Program).  
1
2
Press  
, then  
.
4
2
42-  
• The current stored number is displayed.  
• If the current stored number is the same as  
the number you want to set, skip to step 4.  
Enter the phone number up to 24 digits.  
3
4
42 -987654 3 2 I  
• If you misdial, press  
the number again.  
(Cancel) and enter  
When finished, press  
(Program).  
- i -  
• A confirmation tone sounds.  
• " " is displayed.  
• The unit will automatically switch to the direct  
call mode.  
52  
Dialling a Stored Number  
Make sure that " " is displayed, then press  
(Talk).  
987654 3 2 I  
• The number stored in the direct call memory is  
dialled automatically.  
Cancelling the direct call mode  
Press  
(Program).  
1
2
Cahpter3  
4
Press  
, then 2 .  
42 -987654 3 2 I  
• The current stored number is displayed.  
CrodlesT  
When finished, press  
(Program).  
3
- i -  
• A confirmation tone sounds.  
• " " goes out.  
• The direct call mode is cancelled.  
lhA(vcdpOreaiotn)s  
Talk Button  
Program Button  
Cancel Button  
53  
Setting the Ringer Pattern  
On the handset  
You can program the handset ringer pattern (6 patterns) according to your  
needs. The factory preset is pattern 1.  
Press  
(Program).  
1
2
Press  
, then 3 .  
2
23 I  
• The current handset ringer pattern is displayed  
and rings.  
Ex. 4 is selected.  
Press a button  
to 6 to select the ringer  
1
3 pattern.  
23 4  
• The selected ringer pattern is displayed and  
rings.  
When finished, press  
(Program).  
4
• A confirmation tone sounds.  
On the base unit  
You can program the base unit ringer pattern (6 patterns) according to your  
needs. The factory preset is pattern 1.  
INT  
Press  
(Program), then  
(Intercom).  
1
2
Press 2 , then 3 .  
• The current base unit ringer pattern is displayed.  
Press a button to 6 to select the ringer  
23 I  
Ex. 2 is selected.  
1
3 pattern.  
23 2  
• The selected ringer pattern is displayed and  
rings.  
When finished, press  
(Program).  
4
• A confirmation tone sounds.  
54  
Setting the Key Tones  
On the handset  
You can select whether the handset keys sound tones or not (key tone,  
confirmation tone, error tone). The factory preset is 1 (ON).  
Press  
(Program).  
1
2
Press 2 , then  
.
1
2 i i  
• The current setting is displayed.  
To select OFF, press  
Ex. OFF is selected.  
2 i 0  
.
0
3 OR  
Cahpter3  
To select ON, press 1 .  
• The setting is displayed.  
When finished, press  
(Program).  
4
• If ON is selected, a confirmation tone sounds.  
CrodlesT  
On the base unit  
You can select whether the base unit keys sound tones or not.  
The factory preset is 1 (ON).  
lhA(vcdpOreaiotn)s  
INT  
Press  
(Program), then  
(Intercom).  
1
2
Press 2 , then 1 .  
2 I I  
• The current setting is displayed.  
Ex. OFF is selected.  
To select OFF, press  
.
0
3 OR  
To select ON, press 1 .  
2 I 0  
• The setting is displayed.  
When finished, press  
(Program).  
4
• If ON is selected, a confirmation tone sounds.  
55  
Setting the Range Warning Alarm  
You can select whether the handset sounds a range warning alarm or not.  
The factory preset is 0 (OFF).  
Press  
Press  
(Program).  
1
2
, then  
.
2
5
25 0  
Ex. ON is selected.  
To select ON, press  
.
1
3 OR  
To select OFF, press  
.
0
25 i  
• The setting is displayed.  
When finished, press  
(Program).  
4
• A confirmation tone sounds.  
Setting the Battery Low Alarm  
You can select whether the handset sounds a battery low alarm or not.  
The factory preset is 1 (ON).  
Press  
Press  
(Program).  
1
2
, then  
.
2
6
26 i  
Ex. OFF is selected.  
To select OFF, press  
.
0
3 OR  
To select ON, press  
.
1
26 0  
• The setting is displayed.  
Program Button  
When finished, press  
(Program).  
4
• A confirmation tone sounds.  
56  
Clearing the Settings in Memory  
On the handset  
This function enables the handset to clear the following settings at one time.  
All settings will return to the default settings (shown in brackets).  
– Accessing the base unit  
– Handset key tones  
– Handset ringer volume  
– Handset ringer pattern  
– Call waiting tone  
0 (Automatic base unit access)  
1 (ON)  
( 3 )  
( 1 )  
1 (ON)  
– Range warning alarm  
– Battery low alarm  
0 (OFF)  
1 (ON)  
– Stand-by mode display  
– Talk mode display  
– Call prohibition  
1 (Base unit number)  
1 (Length of the call)  
0 (OFF)  
(OFF)  
Cahpter3  
– Direct call mode  
– Direct call number  
– Handset password  
– Handset Receiver volume  
– Redial memory  
(Clear)  
(0000)  
( 2 )  
(All clear)  
CrodlesT  
Press  
Press  
(Program).  
1
2
3
4
lhA(vcdpOreaiotn)s  
0
.
0
- - - -  
Enter the handset password (p. 46).  
- - - - - - - - - - - -  
When finished, press  
(Program).  
Program Button  
• A confirmation tone sounds.  
57  
Clearing the Settings in Memory  
On the base unit  
This function enables the base unit to clear the following settings at one time.  
All settings will return to the default settings (shown in brackets).  
– Bell selection  
1 (All handsets)  
1 (ON)  
– Base unit key tones  
– Base unit ringer volume  
– Base unit ringer pattern  
– Dialling mode  
( 2 )  
( 1 )  
1 (TONE)  
1 (3 seconds)  
(All clear)  
(All clear)  
(0000)  
1 (Time Break Recall)  
– Pause timing  
– Call restricted handset(s)  
– Call restriction number(s)  
– Base unit password  
– Time Break Recall/EARTH mode  
INT  
Press  
Press  
(Program), then  
(Intercom).  
1
2
3
4
0
.
0
- - - -  
Enter the base unit password (p. 47).  
- - - - - - - - - - - -  
When finished, press  
(Program).  
Intercom Button INT  
• A confirmation tone sounds.  
Cancel Button  
Program Button  
58  
Automatic Answering Operation  
When the unit answers a call, a greeting message is played and the caller’s  
message is recorded.  
• The total recording time (including the greeting message) is  
about 15 minutes. If messages are recorded in noisy rooms, the memory  
time may be shortened up to 3 minutes.  
• A maximum of 64 messages (including the greeting message) can be  
recorded.  
Setting the Unit to Answer Calls  
ArwingSystem  
Press ANSWER ON to turn on the answering system.  
• The indicator lights and  
"Answer set" is heard.  
ANSWER ON  
Button and Indicator  
• The unit will announce the  
remaining recording time if it is  
less than 5 minutes.  
• If you hear "Memory is full." and  
the indicator flashes rapidly,  
erase some or all of the  
messages (p. 62).  
Cahpter4  
ANSWER ON  
• If you do not want the unit to answer calls, press  
to turn the  
answering system off. The indicator light goes out and "Answer off" is heard.  
• You can also turn on the answering system remotely using any other phone  
(p. 69).  
Monitoring incoming calls  
While a call is being recorded, you can monitor it through the speaker.  
To answer the call with the speakerphone, press  
(KX-TCD970E-B only).  
(Digital speakerphone)  
For the handset, press  
(Talk). The unit stops recording.  
59  
Listening to Messages  
You can see the total number of recorded messages on the base unit display.  
If the ANSWER ON indicator light flashes, new messages have been recorded.  
Listening to only the new messages  
To increase the volume,  
press  
To decrease,  
press  
(Volume)  
.
.
Press  
(New message) briefly.  
• The unit announces the number of new  
messages and plays them back.  
(Volume)  
During playback, the  
display shows the  
message number.  
Listening to all of the  
recorded messages  
Press and hold  
firmly until a short beep sounds.  
(New message)  
Memo Button  
Repeat/Rew Button  
Skip/FF Button  
Stop Button  
At the end of the last message,  
"End of final message" is heard.  
After the announcement, the unit  
will automatically turn the  
New Message Button  
ANSWER ON  
Button and Indicator  
answering system back on.  
Flash Memory Message Backup  
Messages are stored indefinitely on a "flash memory" IC chip – even if a  
power failure occurs. All of the messages are saved until you erase them.  
60  
During playback  
To repeat/rewind  
the message  
To repeat from the beginning of the message  
Press (Repeat/Rew) briefly.  
• If you press within 5 seconds of playback, the previous  
message will be played.  
To rewind part of the message  
Press and hold  
desired place.  
(Repeat/Rew) until you reach the  
• At the beginning of the message, 3 beeps will sound.  
ArwingSystem  
To skip/cue the  
To skip to the next message  
message  
Press  
(Skip/FF) briefly.  
To cue to part of the message  
Press and hold  
(Skip/FF) until you reach the  
desired place.  
• At the end of the message, 3 beeps will sound.  
To stop the  
operation  
Press  
• To resume playback, press  
turn on the answering system, press ANSWER .  
(Stop).  
(New message). To  
Cahpter4  
Recording a Memo Message  
You may record a personal message in memory.  
Press  
(Memo).  
1
2
3
• A long beep sounds.  
After the beep, talk clearly about 20 cm away from the MIC.  
• The base unit display shows the elapsed recording time.  
When finished, press  
(Stop).  
• A beep sounds.  
61  
Erasing Messages  
The unit will announce the remaining recording time after playback, if it is less  
than 5 minutes. New messages cannot be recorded when:  
– "Memory is full." is heard.  
– The number of messages displayed on the base unit flashes rapidly.  
– The ANSWER ON indicator light flashes rapidly.  
Erase some or all of the messages. We recommend you erase unnecessary  
messages after each playback.  
Erasing a specific message  
Press ERASE while the message you want to erase is being played.  
• The unit erases the message.  
• A short beep will sound and the unit continues to play the next message.  
Erasing all of the messages  
All of the recorded messages except the greeting message can be erased at  
one time.  
Press ERASE .  
1
• "Press ERASE button again to erase all messages."  
is heard.  
Within 5 seconds, press ERASE again.  
2
• A long beep and "No message" are heard.  
• The base unit display shows "0".  
ERASE  
Button  
62  
Remote Operation from a Touch Tone Phone  
You can operate the answering system from any touch tone phone.  
To operate the unit remotely, you must store your remote code first  
by using the handset near the base unit (p. 64).  
A synthesized voice menu will guide you on how to operate the unit (p. 66).  
• To skip the voice menu and operate  
the unit directly, see page 68.  
ArwingSystem  
Summary of the remote operation  
Cahpter4  
Call your unit from a touch tone phone.  
During or after the greeting message playback, enter your remote code  
(p. 64).  
• The number of new messages is heard.  
After 3 seconds, the voice menu will start (p. 66).  
Follow the menu or enter the direct commands (p. 68).  
To end the remote operation, hang up.  
• The messages are saved.  
63  
Remote Operation from a Touch Tone Phone  
Setting the Remote Code  
The remote code prevents unauthorized people from accessing your unit and  
listening to your messages. Choose any 3 digit number (000–999).  
The remote code is not preset.  
Be sure that the power is ON (p. 17) and you are in the stand-by mode.  
INT  
(Program), then  
Press  
(Intercom).  
1
Press  
.
2
• "  
" is displayed on the handset.  
• " " is displayed on the base unit.  
P
Intercom Button INT  
Press 1 .  
Program Button  
3
4
Enter a remote code by using a  
3 digit number (000–999).  
• The entered number is displayed  
on the base unit.  
When finished, press  
(Program).  
5
• A confirmation tone sounds.  
• To change the remote code,  
repeat from step 1.  
• If 6 beeps sound in step 5, you did not enter a 3 digit number. Restart from  
step 1 to program a 3 digit number.  
• If a remote code is not programmed, you cannot use the unit remotely.  
64  
Cancelling the remote operation  
You can prohibit anyone from accessing to your unit and listening to your  
recorded messages remotely. Erase the remote code by the following  
programming. After this programming, you cannot use the remote operation  
functions (p. 66–69).  
INT  
(Program), then  
1. Press  
(Intercom).  
ArwingSystem  
2. Press  
.
• "  
" is displayed on the handset.  
• " " is displayed on the base unit.  
P
Intercom Button INT  
Program Button  
3. Press 1 .  
4. Press  
.
Cahpter4  
• The display goes out.  
5. When finished, press  
(Program).  
• To cancel this program, reprogram a new remote code (p. 64).  
65  
Remote Operation from a Touch Tone Phone  
Voice Menu  
The shaded boxes are voice prompts.  
Press 1 .  
Press 1 to play back all messages.  
Press 2 for other functions.  
All message  
playback.  
Press  
.
2
Press 1 .  
Press 1 to play back new messages.  
Press 2 for other functions.  
New message  
playback.  
Press  
.
2
Press  
Press  
Press  
.
.
.
1
1
1
Press 1 to record your message.  
Press 2 for other functions.  
Please leave your  
message.  
Press  
.
2
Press 1 to erase all messages.  
Press 2 for other functions.  
Erase all messages.  
Press  
.
2
Press 7 to record  
your greeting.  
Press 9 to end  
recording.  
Press 1 to record your greeting.  
Press 2 for other functions.  
Press  
.
2
66  
All Message Playback  
All of the recorded messages are played back. At the end of  
the last message, "End of final message" and the remaining  
recording time are announced.  
ArwingSystem  
New Message Playback  
Only new messages are played back.  
Recording a Memo Message  
You can leave a personal message.  
1. Talk after you hear "Please leave your message."  
2. When you finish recording, hang up.  
Cahpter4  
Erase All Messages  
All of the recorded messages (except the greeting message)  
are erased.  
Recording a Greeting Message  
You can re-record your greeting message.  
1. Press  
.
7
You hear a voice prompt followed by a long beep.  
2. Talk after the long beep.  
3. When you finish recording, press  
.
9
4. Your greeting will be played back for confirmation.  
• 3 seconds after playback, the voice menu will start from the beginning.  
• If you hear "Memory is full." after playback, erase some or all of the  
messages (p. 68).  
67  
Remote Operation from a Touch Tone Phone  
Direct Remote Operation  
Once you have entered the remote code, you can also control your unit by direct  
commands instead of using the voice menu. To end the remote operation, hang  
up anytime.  
Direct commands  
NEW MESSAGE  
PLAYBACK  
• Only new messages are played back.  
• All of the messages are played back.  
• The current message is repeated.  
4
5
1
2
9
ALL MESSAGE  
PLAYBACK  
REPEAT  
(During playback)  
SKIP  
(During playback)  
• The current message is skipped.  
The next message is played.  
STOP  
(During playback)  
• Playback is stopped temporarily.  
• To resume playback, press  
again  
9
within 15 seconds, or the voice menu will  
start.  
GREETING  
MESSAGE  
RECORDING  
• A long beep sounds.  
7
• Talk immediately after the long beep.  
RECORD  
• The recording is stopped.  
• The recorded message is played.  
9
4
ERASING A  
SPECIFIC  
MESSAGE  
• The current message is erased.  
• A short beep will sound and the next  
message is played.  
(During playback)  
ERASING ALL  
MESSAGES  
• All of the recorded messages are erased.  
• A long beep and "No message" are heard.  
5
68  
ANSWERING  
SYSTEM OFF  
• "Answer off" is heard.  
• The unit hangs up and will not answer  
calls until turned on again.  
0
DISCONNECT  
• The call is terminated and messages  
will be saved.  
ArwingSystem  
To continue the remote operation  
When you are listening to your messages remotely, the unit will stop playback  
every 2 minutes and 40 seconds and you will hear two beeps.  
To continue playback, press  
within 10 seconds after the beeps. If you do not  
9
press  
within that time, the unit will hang up. All of the messages will be  
9
saved.  
Turning on the answering system  
Cahpter4  
1. Call your unit and wait for 20 rings.  
2. Press the remote code within 10 seconds after the long beep.  
• The unit will answer and the greeting message will be played.  
• The answering system will turn on. Hang up or enter the remote code for  
other options.  
• When turning on the answering system using a rotary or pulse service  
telephone, you cannot enter a remote code for other options.  
• If your remote code is not stored, you cannot turn on the answering system  
remotely.  
Skipping the greeting message  
After calling your unit, press  
during the greeting message playback.  
• The unit skips the rest of the greeting and callers can start recording their  
message after the long beep.  
69  
Remote Operation with the Handset  
You can operate your answering system  
with the handset.  
The announcement and recorded  
messages can only be heard from the  
handset.  
Talk Button  
Intercom Button  
INT  
Summary of the remote operation  
INT  
Press  
• The number of new messages is heard.  
• " " is displayed on the handset.  
(Intercom), then  
.
Enter the desired command buttons (p. 71).  
• If you do not enter any command, the voice menu will start.*  
• After the voice menu, all message playback will start.  
To end the remote operation, press  
(Talk).  
• The messages are saved.  
• If you hear "Memory is full." after playback, erase some or all of the messages  
(p. 71).  
*Voice menu  
INT  
If commands are not entered after you press  
will start the following voice menu:  
(Intercom) and  
, the unit  
"Press 4 to playback new messages. Press 5 to playback all messages."  
• You can enter direct commands even when the voice menu has started.  
70  
Direct commands  
NEW MESSAGE  
PLAYBACK  
• Only new messages are played back.  
• All of the messages are played back.  
• The current message is repeated.  
4
5
1
2
9
ALL MESSAGE  
PLAYBACK  
REPEAT  
(During playback)  
ArwingSystem  
SKIP  
(During playback)  
• The current message is skipped.  
The next message is played.  
STOP  
(During playback)  
• Playback is stopped temporarily.  
9
• To resume playback, press  
again within  
15 seconds, or the voice menu (p. 70) will  
start.  
ERASING A  
SPECIFIC  
MESSAGE  
• The current message is erased.  
• A short beep will sound and the next  
message is played.  
Cahpter4  
4
5
(During playback)  
ERASING ALL  
MESSAGES  
• All of the recorded messages are erased.  
• A long beep and "No message" are heard.  
ANSWERING  
SYSTEM OFF  
• The answering system is turned off and will  
0
8
not answer calls until turned on again.  
ANSWERING  
SYSTEM ON  
• The answering system is turned on and is  
in the stand-by mode for receiving calls.  
71  
Remote Operation with the Handset  
Recording your telephone conversation with the handset  
You can record your telephone conversation.  
1. During a conversation with the handset, press  
• " " is displayed on the handset.  
(Program), then  
.
2. Continue your conversation.  
3. When finished, press  
(Program), then  
.
• When you record your 2-way telephone conversation, you should inform the  
other party that the conversation is being recorded.  
• A beep sounds every 15 seconds while recording your conversation.  
• You cannot record a conversation with the base unit.  
• If "  
" goes out in step 2, memory may be full.  
Program Button  
72  
Remote Operation Card  
OPERATION WITH THE HANDSET  
INT  
Press  
(Intercom), then  
.
Enter the desired direct commands  
as below.  
• To playback new messages,  
ABC  
JKL  
TUV  
DEF  
MNO  
WXYZ  
press  
.
1
4
7
2
5
8
0
3
6
9
4
• To playback all messages,  
press  
GHI  
PQRS  
.
5
ArwingSystem  
• To repeat a message,  
1
press  
.
• To skip a message, press  
(For more functions, see the  
other side of this card.)  
.
2
R
To end the remote operation,  
press  
(Talk).  
Cahpter4  
OPERATION FROM A TOUCH TONE PHONE  
No.  
Call your unit.  
Direct Command  
1
2
4
5
7
9
0
Repeat the message  
Skip the message  
New message playback  
All message playback  
Recording your greeting  
Stop  
Answer off  
Greeting message skip  
Erasing a specific message  
Erasing all messages  
Disconnect  
Enter your remote code  
.
Press the desired direct commands  
as shown here.  
OR  
Wait for 3 seconds and the voice  
menu will start. Follow the  
instructions. (See the other side.)  
4
5
#
•
When you press a button,  
press firmly.  
To end the remote operation,  
hang up.  
73  
Remote Operation Card  
• To stop playback temporarily:  
INT  
Press  
(Intercom), then  
.
9
Press  
during playback.  
To resume playback, press  
again within 15 seconds.  
9
• To erase a specific message,  
press during the  
4
message playback.  
• To record a telephone  
• To erase all messages,  
conversation:  
press  
5
.
Press  
When finished, press  
(Program), then again.  
(Program), then  
.
• To turn off the answering  
0
system, press  
.
• To turn on the answering  
8
system, press  
.
To end the remote operation, press  
(Talk).  
•
To use the voice menu:  
•
To turn on the answering system:  
Call your unit and wait for 20 rings.  
Then enter your remote code.  
Call your unit.  
The unit will answer, then hang up.  
Enter your remote code  
.
• To skip the greeting message:  
After calling your unit, press  
during the greeting message  
playback. Callers can start  
recording their message after the  
long beep.  
After 3 seconds, the voice menu  
will start.  
Press  
OR  
Press  
to use the voice feature.  
1
2
• To continue playback:  
Press  
9
within 10 seconds after  
to proceed with other  
the beeps.  
functions.  
To end the remote operation,  
hang up.  
74  
For Optional Multi-Handset Users  
Operating More than One Handset  
You can register and operate up to 6 handsets in the base unit. Operating more  
than one handset allows you to have an internal call while simultaneously  
conducting an external phone call with another handset.  
Example: Handset 1 is engaged in an internal call with handset 3.  
Handset 2 is engaged in an external call.  
The diagram below shows the layout of a base unit with 6 handsets. Each  
additional handset must be registered in the base unit (p. 76).  
Mlu-UOperations  
Radio Range  
H 2  
H 3  
H 1  
Telephone Line  
H 4  
Cahpter5  
Base Unit  
H 5  
H 6  
H : Handset  
• The optional handset model number is KX-A332CE-B. The functions of an  
optional handset are the same as the KX-TCD970E-B/KX-TCD960E-B  
handset.  
• An optional charger, KX-A327E-B, is available at your Panasonic dealer.  
75  
For Optional Multi-Handset Users  
Registering a Handset in the Base Unit  
Each optional handset that you purchase must be registered in the base unit  
before use.  
• Charge the optional handset battery for about 3 hours before initial use.  
• Be sure that the power is ON (p. 17) and you are in the stand-by mode.  
• Register the handset number within 1 minute. If it is not registered within  
1 minute, press  
(Program) on the handset to cancel the programming  
mode. Then start from step 1 again.  
Base unit:  
1 Press and hold  
(Locator/Intercom) for  
more than 10 seconds until the in use  
indicator (  
) lights.  
In Use Indicator (  
)
Locator/Intercom Button  
Handset:  
2 Press  
(Program).  
• "  
" is displayed.  
Press 7 , then 1 .  
3
• The base unit numbers where the handset  
has not been registered are displayed.  
7 i i234  
76  
Ex. Base unit 1 is  
assigned.  
Press the desired base unit number using  
4 buttons  
1
4
to  
.
• " " flashes.  
-
• While the handset is searching for the base  
unit, "–" flashes across the display.  
• The number is assigned as the base unit  
number for the handset.  
Enter the base unit password using a 4 digit  
5 number.  
7 i  
-
Mlu-UOperations  
• The factory preset of the base unit password  
is 0000. If you have changed the base unit  
password (p. 47), enter the new password.  
7 i  
- - - -  
When finished, press  
(Program).  
6
-
• A confirmation tone sounds.  
• " " stops flashing.  
• "  
" goes out and the handset is registered  
in the base unit.  
Ex. The handset is  
registered in base  
unit 1.  
• The base unit number is displayed.  
• The in use indicator (  
goes out.  
) on the base unit  
- i -  
Cahpter5  
Program Button  
77  
For Optional Multi-Handset Users  
Cancelling a Handset  
Each handset can cancel itself or another handset.  
INT  
Press  
Press  
(Program), then  
(Intercom).  
1
2
3
7
.
7
- - - -  
Enter the base unit password (p. 47).  
Ex. Handsets 1, 2, 3, 4, 5  
and 6 are registered.  
• The current registered handset number(s)  
is/are displayed.  
7 i23456  
Ex. Handset 6 is cancelled.  
Press the handset number(s) you want to  
4 cancel using the dialling buttons.  
7 i23456  
• The selected handset number(s) flash(es).  
• If you misdial, press the number(s) again.  
When finished, press  
(Program).  
5
• A confirmation tone sounds.  
• The handset number(s) is/are cancelled.  
Intercom Button INT  
Program Button  
78  
Cancelling a base unit  
If the handset is in another radio area and/or the power is OFF when "Cancelling  
a Handset" on page 78, the previous base unit number still remains in the  
cancelled handset. Therefore, you need to cancel the base unit registered in the  
cancelled handset by following the steps below.  
Press  
Press  
(Program).  
1
2
3
7
0
, then  
.
70  
- - - -  
Mlu-UOperations  
Enter the handset password (p. 46).  
Ex. The handset is  
registered in base  
units 1, 2 and 4.  
• The current registered base unit number(s)  
is/are displayed.  
70 i2 4  
Press the base unit number you want to cancel  
Ex. Base unit 2 is  
cancelled.  
4 using the dialling buttons.  
• The selected base unit number flashes.  
• If you misdial, press the number again.  
70 i2 4  
Cahpter5  
When finished, press  
(Program).  
5
• A confirmation tone sounds.  
• The base unit number is cancelled.  
Program Button  
79  
For Optional Multi-Handset Users  
Selecting the Stand-by Mode Display  
You can select displaying either the base unit number, handset number or  
no display while in the stand-by mode. The factory preset is 1 (base unit number).  
Press  
(Program).  
1
2
Press  
, then  
.
3
1
3 i  
i
• The current setting is displayed.  
Ex. The handset number  
is selected.  
To select "the handset number", press  
.
2
3 OR  
To select "no display", press  
.
0
OR  
To select "the base unit number", press 1 .  
3 i 2  
When finished, press  
(Program).  
4
[ 3 ]  
• A confirmation tone sounds.  
• The handset number is displayed.  
Program Button  
80  
Bell Selection  
There are four types of bell selection. The factory preset is 1 (all handsets).  
All handsets (p. 85)  
When a call is received, all of the handsets will ring at the same time.  
Cyclic (p. 82)  
You can make the handsets ring in their handset number order.  
(Handset 1, then Handset 2, etc.)  
When "Cyclic" is selected, you can select the ring count (1 to 6) for the other  
handsets. The factory preset is 3 rings.  
Mlu-UOperations  
Selecting the handsets (p. 83)  
You can select which handset(s) you want to ring.  
Selecting the first handset (p. 84)  
One handset will ring first, then all of the handsets will ring if the first handset  
does not answer the call.  
You can select which handset will ring first and the ring count (1 to 6) until all of  
the handsets ring.  
Cahpter5  
81  
For Optional Multi-Handset Users  
Selecting "Cyclic"  
You can make the handsets ring in their handset number order (Handset 1, then  
Handset 2, etc.).  
When "Cyclic" is selected, you can select the ring count (1 to 6) for the other  
handsets. The factory preset is 3 rings.  
INT  
(Intercom).  
Press  
(Program), then  
1
2
3
Press 1 .  
i
- - - -  
Ex. "All handsets" is  
selected.  
Enter the base unit password (p. 47).  
• The current setting is displayed.  
1 : All handsets  
i i  
2 : Cyclic  
3 : Selecting the handset(s)  
4 : Selecting the first handset  
Ex. "Cyclic–3 rings" is  
selected.  
Press  
.
2
4
• The "Cyclic–current ring count" is displayed.  
• If you don’t want to change the current "Ring  
count", go to step 6.  
i 2 - 3  
Ex. "5 rings" is selected.  
Press a dialling button  
5 ring count.  
to  
to select the  
1
6
i 2 - 5  
When finished, press  
(Program).  
Intercom Button INT  
Program Button  
6
• A confirmation tone sounds.  
82  
Selecting the Handsets  
You can select which handset(s) you want to ring.  
INT  
(Intercom).  
Press  
Press  
(Program), then  
1
2
3
.
1
i
- - - -  
Ex. "All handsets" is  
selected.  
Enter the base unit password (p. 47).  
Mlu-UOperations  
• The current setting is displayed.  
i i  
3
Press  
.
Ex. Handsets 1, 2, 3, 4, 5  
and 6 are registered.  
4
• The current registered handset number(s)  
is/are displayed.  
• The current selected handset number(s) is/are  
flashing.  
i 3 - i 23456  
Ex. Handsets 1 and 5 will  
ring.  
Press the handset number(s) you want to ring  
5 using the dialling buttons.  
Cahpter5  
• The selected handset number(s) flash(es).  
• If you misdial, press the number(s) again.  
• You must enter a handset number.  
If you do not enter a handset number,  
(Program) will not be accepted  
in step 6.  
i 3 - i 23456  
Intercom Button INT  
Program Button  
When finished, press  
(Program).  
6
• A confirmation tone sounds.  
• To change the handset(s) you want  
to ring, repeat from step 1.  
83  
For Optional Multi-Handset Users  
Selecting the First Handset  
One handset will ring first, then all of the handsets will ring if the first handset  
does not answer the call. You can select which handset will ring first and the ring  
count (1 to 6) until all of the handsets ring.  
INT  
(Intercom).  
Press  
(Program), then  
1
2
3
1
Press  
.
i
- - - -  
Enter the base unit password (p. 47).  
Ex. "All handsets" is  
selected.  
•The current setting is displayed.  
i i  
Ex. Handsets 1, 2, 3, 4, 5  
and 6 are registered.  
Press 4 .  
4
• The current registered handset number(s)  
is/are displayed.  
• The current selected handset number(s) is/are  
flashing.  
i 4 - i 23456  
Ex. Handset 1 will ring.  
Press the handset number you want to ring  
5 using the dialling buttons.  
i 4 - i 23456  
• The selected handset number flashes.  
• If you misdial, press the number again.  
• You must enter a handset number.  
If you do not enter a handset number,  
(Program) will not be accepted  
in step 6.  
When finished, press  
(Program).  
6
i 4 - i 23456 - 3  
• The handset number is stored.  
• The current ring count is displayed.  
84  
Ex. "5 rings" is selected.  
Press a dialling button,  
7 ring count.  
to  
to select the  
1
6
i 4 - i 23456 - 5  
When finished, press  
(Program).  
8
• A confirmation tone sounds.  
• To change the handset you want to ring,  
repeat from step 1.  
Selecting All Handsets  
Mlu-UOperations  
When a call is received, all of the handsets will ring at the same time.  
INT  
(Intercom).  
Press  
Press  
(Program), then  
1
2
3
1
.
i
- - - -  
Enter the base unit password (p. 47).  
Ex. "Cyclic" is selected.  
• The current setting is displayed.  
i 2  
Cahpter5  
1
Press  
.
4
5
i i  
When finished, press  
(Program).  
Intercom Button INT  
Program Button  
• A confirmation tone sounds.  
85  
For Optional Multi-Handset Users  
Intercom between the Handset(s) and the Base Unit  
A 2-way intercom is available between one of the handsets and base unit when  
another handset is not having an outside call.  
The base unit user can page the handset users individually or at one time.  
Paging all the handsets from the base unit (all paging)  
The base unit user can talk with the handset user who answered the page first.  
1. Base unit: Press  
(Locator/Intercom).  
• All the handsets ring for 1 minute.  
• To stop paging, press  
(Locator/Intercom).  
2. One of the handsets: Press  
3. Base unit: Talk into the MIC.  
(Talk) to answer.  
4. The handset who answered first or base unit:  
To end the intercom, press  
(Talk) or  
(Locator/Intercom).  
Locator/Intercom Button  
MIC  
Talk Button  
86  
Paging a handset from the base unit (individual paging)  
The base unit user can page one of the handsets by selecting the handset  
number. You can confirm the handset number by performing  
"Selecting the Stand-by Mode Display" (p. 80).  
SELECT  
1. Base unit: Press  
to display  
the handset number which you  
want to page, then press  
(Locator/Intercom).  
• The handset rings for 1 minute.  
• To stop paging, press  
(Locator/Intercom).  
SELECT Button  
MIC  
Locator/Intercom Button  
Mlu-UOperations  
2. Handset : Press  
to answer.  
(Talk)  
Talk Button  
3. Base unit: Talk into the MIC.  
4. Handset or base unit:  
To end the intercom, press  
(Talk) or  
(Locator/Intercom).  
Transferring a Call Using the Intercom  
(KX-TCD970E-B only)  
The intercom can be used during a call. This feature enables you to transfer a  
call between a handset and the base unit.  
From the base unit to a handset  
Cahpter5  
SELECT  
1. Base unit: During a call, press  
to display the handset number  
(Locator/Intercom).  
which you want to page, then press  
• The call is put on hold.  
• If the handset user does not answer, press  
(Locator/Intercom).  
2. Handset: Press  
(Talk) to answer the page.  
3. Transferring a call:  
Base unit: Press  
(Locator/Intercom).  
• The transfer is completed. The handset can answer the call.  
OR  
Ending the intercom:  
Base unit: Press  
(Digital speakerphone).  
• The base unit returns to the call.  
87  
For Optional Multi-Handset Users  
Intercom between Handsets  
A 2-way intercom is available between the handsets. (Ex. Handset 1 is paging  
Handset 2.)  
Handset 1:  
1 Press  
INT  
(Intercom) and then press  
the desired handset number using the  
dialling buttons.  
Intercom Button  
INT  
• " " is displayed and the paged  
handset rings.  
Talk Button  
[ I ] - [ 2 ]  
Handset 1  
Handset 2:  
2 When the unit rings, press  
(Talk)  
to answer the page.  
• The intercom duration is displayed.  
Talk Button  
00-00- 0 i  
Handsets 1 and 2:  
3 To end the intercom, press  
Handset 2  
(Talk).  
88  
Transferring a Call from One Handset to  
Another  
The intercom can be used during a call. This feature enables you to transfer a  
call between the handsets. (Ex. Handset 1 is transferring a call to Handset 2.)  
Transferring a call using the intercom  
Handset 1:  
1 During a call, press  
INT  
(Intercom).  
Then press the desired handset number using the dialling buttons.  
• The call is put on hold.  
• You will hear an internal ring back tone until the other handset answers.  
Mlu-UOperations  
INT  
• If there is no answer, press  
(Intercom) to return to the call.  
Handset 2:  
2 When the unit rings, press  
(Talk) to answer the page.  
Transferring a call:  
3 Handset 1:  
Press  
(Talk).  
• The transfer is completed. The handset 2 can answer the call.  
OR  
Ending the intercom:  
Handset 1:  
Cahpter5  
Press INT (Intercom).  
• Handset 1 returns to the call.  
89  
For Optional Multi-Handset Users  
Transferring a call without an intercom  
This feature enables you to transfer the call to another handset without waiting  
for the handset to answer the page. (Ex. Handset 1 is transferring a call to  
Handset 2.)  
Handset 1:  
1 During a call, press  
INT  
(Intercom), then press the desired handset  
number using the dialling buttons. Press  
(Talk) to transfer the call.  
• The call is put on hold.  
Handset 2:  
2 When the unit rings, press  
(Talk) to answer the call.  
• The transfer is completed.  
• If the paged handset does not answer within 30 seconds, a ring tone sounds at  
the paging handset. The paging handset can return to the call by pressing  
(Talk).  
Conference  
During a conversation with the handset, you can make an intercom call to  
another handset and then combine the calls together to establish a conference  
call.  
Handset 1:  
1 During a call, press  
INT  
(Intercom). Then press the desired handset  
number using the dialling buttons.  
• The call is put on hold.  
• If there is no answer, press  
INT  
(Intercom) to return to the call.  
Handset 2:  
2 When the unit rings, press  
(Talk) to answer the page.  
Handset 1:  
3 Press  
3
to establish a conference call.  
Handset 1 or 2:  
4 Press  
(Talk) to end the conference call.  
90  
Setting the Call Waiting Tone  
If an incoming call has been received during an intercom between handsets, a  
call waiting tone sounds. You can select whether this tone will sound or not. The  
factory preset is 1 (ON).  
Press  
(Program).  
1
2
Press  
, then  
.
2
4
24 i  
• The current setting is displayed.  
Mlu-UOperations  
To select OFF, press  
.
0
Ex. OFF is selected.  
3 OR  
To select ON, press  
.
1
24 0  
• The setting is displayed.  
When finished, press  
(Program).  
4
• A confirmation tone sounds.  
Program Button  
Cahpter5  
91  
For Optional Multi-KX-TCD970E-B/KX-TCD960E-B Users  
Operating More than One Base Unit  
You can register and operate your handset (KX-A332CE-B) at up to  
4 KX-TCD970E-B/KX-TCD960E-B base units.  
Each base unit provides a radio cell where you can make and receive calls.  
However, you cannot transfer calls between cells.  
Operation example:  
The example below shows two base units connected to 2 lines.  
Radio Range  
H 2  
H 1  
L 1  
H 3  
B 1  
L 2  
H 4  
B 2  
H : Handset  
B : Base unit  
L 1 : Telephone line 1  
L 2 : Telephone line 2  
H 5  
You can receive incoming calls at any handset located within either base unit's  
radio cell. You can make outgoing calls from any handset within the entire radio  
area using the same telephone line. For example, you can use a handset in  
different radio areas, such as at home or the office.  
Each handset must be registered at both base units (p. 96). You can register up  
to 6 handsets at each KX-TCD970E-B/KX-TCD960E-B base unit.  
92  
Connecting several base units to a PBX  
The example below shows a telephone system with 2 lines shared by 6 handsets  
which are registered in all 3 base units (p. 96).  
Radio Range  
H 1  
H 2  
Mlu-UOperations  
H 3  
B 1  
L 1  
L 2  
H 4  
PBX  
B 2  
B 3  
H 6  
H 5  
H : Handset  
B : Base unit  
Line 1 : Telephone line 1  
Line 2 : Telephone line 2  
Cahpter5  
You can make outgoing calls via phone line L1 or L2 within the radio area of all  
3 base units.  
Incoming calls can be received at all handsets (with a PBX set up accordingly)  
regardless of where they are currently located within the radio area covered by  
the base units.  
93  
For Optional Multi-KX-TCD970E-B/KX-TCD960E-B Users  
Organizing multiple handsets at more than one base unit  
*
H1  
B1  
H 2  
H 3  
H 4  
H 5  
Optional Handsets (Can be used at both base  
units.)  
*
H1  
B2  
* The included handsets (handsets 1) are only  
registered to their corresponding base unit  
(base unit 1 and base unit 2).  
Example:  
4 optional KX-A332CE-B handsets are added to 2 KX-TCD970E-B/  
KX-TCD960E-B base units.  
To use the same additional handset number in both base unit areas, follow the  
steps below to register the handsets.  
1. Determine the base unit number.  
• Define which base unit is number 1 and number 2.  
2. Determine the optional handset numbers.  
• Define which optional handsets are numbers 2–5.  
3. Register all of the optional handsets (2–5) in base unit 1 starting in order with  
handset number 2. (See page 96.)  
4. Register all of the optional handsets (2–5) in base unit 2 in the same order as  
registered in base unit 1.  
94  
*
H1  
B1  
H 2  
H 3  
H 4  
H 5  
(The optional handsets are already  
registered.)  
Mlu-UOperations  
B2  
* Both included handsets (1) are already  
registered in their corresponding base unit.  
*
H1→H6  
In order to use both of the included handsets in base units 1 and 2, follow the  
steps below to register the handsets.  
1. Cancel the included handset for base unit number 2. (See page 78.)  
2. Register base unit 1’s included handset in base unit number 2.  
That handset will also be registered as handset number 1 for base unit  
number 2.  
3. Register the previous cancelled handset in both base units. That handset will  
be registered as handset number 6 for both base units.  
Cahpter5  
95  
For Optional Multi-KX-TCD970E-B/KX-TCD960E-B Users  
Registering at More than One Base Unit  
You can register and operate your handset (KX-A332CE-B) at up to  
4 KX-TCD970E-B/KX-TCD960E-B base units. If the handset is used with  
another base unit, it must be registered in that base unit before use.  
• Be sure that the power is ON (p. 17) and you are in the stand-by mode.  
• Register the handset number within 1 minute. If it is not registered within  
1 minute, press  
(Program) on the handset to cancel the programming  
mode. Then start from step 1 again.  
Base unit where you want to register the  
1 handset:  
Press and hold  
(Locator/Intercom) for  
more than 10 seconds until the in use  
indicator (  
) lights.  
In Use Indicator (  
)
Locator/Intercom Button  
Handset:  
2 Press  
(Program).  
Ex. Base units 2, 3 and 4  
have not been  
Press  
, then  
.
7
1
3
• The base unit number(s) where the handset  
has not been registered is/are displayed.  
registered.  
7 i 234  
96  
Press the desired base unit number using  
Ex. Base unit 2 is  
selected.  
4 buttons  
to  
.
1
4
• " " flashes.  
-
• While the handset is searching for the base  
unit, "–" flashes across the display.  
• The number is assigned as the base unit  
number for the handset.  
Enter the base unit password using a 4-digit  
5 number.  
7 i  
7 i  
-
• The factory preset of the base unit password  
is 0000. If you have changed the base unit  
password (p. 49), enter the new password.  
Mlu-UOperations  
- - - -  
When finished, press  
(Program).  
6
-
• A confirmation tone sounds.  
• " " stops flashing.  
Ex. The handset is  
registered in base  
unit 2.  
• The handset is registered in the base unit.  
• The base unit number is displayed.  
• The in use indicator (  
) on the base unit  
goes out.  
- 2 -  
Cahpter5  
Program Button  
97  
For Optional Multi-KX-TCD970E-B/KX-TCD960E-B Users  
Notes on using the handset(s) at more than one base unit  
• The base unit number which the handset is currently in contact with can be  
displayed in the stand-by mode (p. 80).  
Calls (both incoming and outgoing) can be conducted only via the displayed  
base unit (even if the radio areas overlap with neighbouring base units).  
• Intercom calls can be conducted within the radio area of the current base unit,  
but not with units in neighbouring radio areas.  
• If the handset moves to another radio area, it loses contact with the previous  
base unit and a radio link with the new base unit is set up automatically.  
("Automatic base unit access"–see p. 99).  
Calls in progress are cancelled when the unit moves to another radio area.  
• You can deactivate "Automatic base unit access" at a base unit. By selecting  
"Specified base unit access" (p. 99), you can choose the base unit where you  
want the handset to operate. This is important in the overlap area between two  
radio areas. Here you can choose the base unit/telephone line from which you  
can make/receive outgoing calls.  
Accessing the Base Unit  
Automatic base unit access  
The handset automatically selects a registered base unit.  
• When the handset moves to another base unit radio area, it loses contact with  
the previous base unit and automatically accesses the new base unit radio  
area.  
• If the handset is in the overlap area between several base unit radio areas,  
the handset will access the base unit in the order of the base unit numbers.  
Specified base unit access  
You can only select one of the registered base units (1 to 4).  
The factory preset is 0 (automatic base unit access). To change the mode,  
program as follows.  
98  
Press  
Press  
(Program).  
1
2
.
1
Ex. "Automatic base unit  
access" is selected.  
• The current registered base unit number(s)  
is/are displayed.  
i 0 i2 4  
• The current accessed base unit number  
flashes.  
Specified base unit access  
(The registered base unit number):  
to 4  
1
Automatic base unit access: 0  
Mlu-UOperations  
Press the desired base unit access using  
Ex. Base unit 4 is  
selected.  
3 buttons 0 to  
.
4
• If you misdial, press the number again.  
i 0 i2 4  
When finished, press  
(Program).  
4
• A confirmation tone sounds.  
• The selected base unit number is displayed.  
• To change the setting, repeat from step 1.  
- 4 -  
Cahpter5  
Program Button  
99  
Replacing the Battery  
If "  
" flashes after a few telephone calls even when the handset battery has  
been fully charged, it is time to change the battery with a new one. Remember  
to charge the new battery after battery replacement.  
Turn the power OFF to prevent memory loss (p. 17).  
1 Remove the handset cover, then remove the battery.  
Replace the battery with a new  
2 one as shown.  
Cord(Black)  
• When you finish, close  
the handset cover and turn  
the power ON (p. 17).  
Cord(Red)  
Be sure to charge the new battery  
3 for 3 hours.  
• If you do not charge the new  
battery, "  
" will not be  
displayed correctly.  
• Discard a defective battery as soon as possible. A defective battery may leak  
into the unit.  
• Please use only a Panasonic HHR-P101E (KX-TCA10CE) battery.  
• If the rechargeable battery is not inserted correctly, the handset will not work.  
100  
Caution:  
To reduce the risk of fire or injury to persons, read and follow these instructions.  
1. Use only the battery specified.  
2. Do not dispose of the battery in a fire. It may explode. Check with local waste  
management codes for special disposal instructions.  
3. Do not open or mutilate the battery. Released electrolyte is corrosive and may  
cause burns or injury to the eyes or skin. The electrolyte may be toxic if  
swallowed.  
4. Exercise care in handling the battery in order not to short the battery to  
conductive materials such as rings, bracelets, and keys. The battery and/or  
conductor may overheat and cause burns.  
5. Charge the battery provided with or identified for use with this product only in  
accordance with the instructions and limitations specified in this manual.  
• See "Important Notice Concerning the Correct Use and Charging of a Ni-MH  
Battery" on p. 111.  
Adding Another Phone  
This unit will not function during a power failure. To connect a standard  
telephone on the same line, use a T-adaptor.  
UesulIfrmation  
To B.T. Socket  
T-Adaptor  
Telephone Line Cord  
Cahpter6  
Standard Telephone  
101  
Before Requesting Help  
Cordless Telephone  
Problem  
Remedy  
An alarm tone sounds when  
you press (Talk).  
• You are too far from the base unit. Move  
closer and try again.  
• Plug in the AC adaptor.  
• Raise the base unit antenna.  
A busy tone sounds when you  
press (Talk).  
• If more than one handset is registered,  
another handset or the base unit  
speakerphone is in use.  
"
" flashes during a  
• The handset is out of range.  
Move closer to the base unit and make  
the call again.  
conversation and the call is  
disconnected.  
• Make sure that the AC adaptor is  
connected.  
Static, sound cuts in/out,  
fades.  
Interference from other  
electrical units.  
• Locate the handset and base unit away  
from other electrical appliances (p. 5).  
• Move closer to the base unit.  
• Raise the base unit antenna.  
The handset does not operate  
or ring.  
• The power is OFF. Turn the power ON  
(p. 17).  
The base unit does not ring.  
• The base unit ringer volume is set to  
1 (low). Select 2 (medium) or 3 (high)  
(p. 33).  
102  
Problem  
Remedy  
You cannot dial.  
• The dialling mode setting is incorrect.  
Please check the dialling mode (p. 18).  
• The unit is in the call prohibition mode.  
To cancel the mode, see page 49.  
• The number which you dialled is restricted.  
To cancel the number, see page 51.  
• Key lock mode is set. To cancel the mode,  
see page 39.  
• You cannot store a phone number while  
the unit is in the talk or intercom mode.  
• Do not pause for over 60 seconds while  
storing.  
You cannot store a phone  
number in memory.  
• To answer the call, press  
(Talk) or  
While programming, the unit  
starts to ring and stops the  
program.  
(Digital speakerphone)  
(KX-TCD970E-B only). Start from the  
beginning after hanging up.  
(Locator/Intercom) does  
not function.  
• The handset is too far from the base unit.  
• The handset is engaged in an outside call.  
Wait until the in use indicator (  
out.  
) goes  
UesulIfrmation  
The paged handset does not  
answer.  
• The paged handset is not in the same  
radio area.  
• The paged handset is engaged in an  
outside call.  
• The handset number has been cancelled  
or the handset has not been registered.  
Register the handset in the base unit  
(p. 76, 96).  
Cahpter6  
103  
Before Requesting Help  
Problem  
Remedy  
You cannot program items,  
such as the dialling mode.  
• Programming is not available while the  
unit is in the talk or intercom mode.  
While using the intercom  
between handsets or the base  
unit, a call waiting tone sounds.  
• A call has been received. To answer,  
press  
(Talk) twice or  
(Locator/Intercom) and  
(Digital  
speakerphone) (KX-TCD970E-B only).  
(Redial/Pause) does not  
function properly.  
• It will redial the last number dialled if  
pressed at the outset of a call (p. 27).  
If another number has been dialled first, it  
will operate as a pause button (p. 41).  
The unit misdials when  
connected to a PBX.  
• Check the pause function (p. 41).  
You cannot register the handset  
number.  
• 6 handsets are already registered in the  
base unit.  
• 4 base units are already registered in the  
handset.  
• A wrong base unit password was entered.  
Enter the correct password.  
• There is interference from other electrical  
units. Set the handset and base unit  
away from them.  
• You must register the handset number  
within 1 minute or programming will be  
cancelled.  
104  
Answering System  
Problem  
Remedy  
The answering system is on,  
but incoming messages are not  
recorded.  
• The recording time is set to "greeting  
only". Select "1 minute" or "unlimited"  
(p. 24).  
• Memory is full. Erase some or all of the  
messages (p. 62).  
The number of messages on  
the base unit display and the  
ANSWER ON indicator light  
flashes rapidly, and no new  
messages are recorded.  
• Memory is full. Erase some or all of the  
messages (p. 62). If the number of  
messages and the ANSWER ON  
indicator light still flashes rapidly, erase  
your greeting message and record a  
shorter greeting (p. 20, 21).  
You cannot operate the  
answering system at the base  
unit.  
• The handset user is operating the  
answering system. Wait until the in use  
indicator (  
) goes out.  
You cannot operate the  
answering system from a touch  
tone phone.  
• Be sure to enter the correct remote code.  
• The answering system may not respond if  
the tones are too short to activate the  
unit. Press each button firmly.  
UesulIfrmation  
• The answering system is off. Turn it on  
(p. 69).  
You cannot operate the  
answering system with the  
handset.  
• Someone is operating the answering  
system.  
• You are too far from the base unit. Move  
closer to the base unit.  
• The unit is recording a message.  
To answer the call, press  
(Talk).  
Cahpter6  
105  
Before Requesting Help  
Problem  
Remedy  
While recording a greeting  
message, the unit starts to ring  
and stops recording.  
• To answer the call, press  
speakerphone) (KX-TCD970E-B only), or  
press (Talk). The recording stops  
(Digital  
halfway. Start from the beginning after  
hanging up.  
During playback, the unit starts  
to ring and stops playback.  
• To answer the call, press  
speakerphone) (KX-TCD970E-B only), or  
press (Talk).  
(Digital  
To resume playback, press  
message) after hanging up.  
(New  
You cannot record your  
telephone conversation with the  
handset.  
• The conversation cannot be recorded  
when the answering system is in use  
(recording a message, playing back a  
message, etc.).  
General  
Problem  
Remedy  
The unit does not work.  
• Check the settings (p. 14–19).  
• Charge the battery fully (p. 16).  
• Clean the charge contacts and charge  
again (p. 17).  
• The handset has been cancelled or the  
handset has not been registered.  
Register the handset number (p. 76, 96).  
• Unplug the AC adaptor and turn the  
power OFF to reset. Reconnect the AC  
adaptor, turn the power ON. Then try  
again.  
• Re-install the handset battery and try  
again.  
106  
Problem  
Remedy  
You cannot program items,  
such as the time/day  
adjustment (p. 24).  
• Programming is not available while the  
unit is in the talk or speakerphone mode  
(KX-TCD970E-B only).  
• Move closer to the base unit.  
"
" flashes or beeps tones  
• Charge the battery fully (p. 16).  
sound every 15 seconds.  
You charged the battery fully,  
• Clean the charge contacts and charge  
again (p. 17).  
but "  
" flashes.  
• Install a new battery (p. 100, 109).  
The charge indicator (  
light never goes out while  
charging.  
)
• This is normal.  
The unit does not work during a  
power failure.  
• This unit will not work during a power  
failure. We recommend you connect a  
standard telephone and use it during a  
power failure.  
UesulIfrmation  
Cahpter6  
107  
Safety Instructions  
Take special care to follow the safety suggestions listed below.  
Safety  
1) Power Source: The unit should be connected to a power supply only of the  
type described in the operating instructions or as marked on the unit.  
2) Non use Periods: When the unit is not used, turn the power off. When left  
unused for a long period of time, the base unit should be unplugged from the  
household AC outlet.  
Installations  
Environment  
1) Water and Moisture: Do not use this unit near water—for example, near a  
bathtub, washbowl, sink, etc. Damp basements should also be avoided.  
2) Heat: The unit should be kept away from heat sources such as radiators,  
cookers, etc. It also should not be placed in rooms where the temperature is  
less than 5°C or greater than 40°C.  
Placement  
1) Stacking: Do not place heavy objects on top of this unit.  
2) Foreign Material: Care should be taken so that objects do not fall onto and  
liquids are not spilled into the unit. Do not subject this unit to excessive  
smoke, dust, mechanical vibration, or shock.  
3) Surface: Place the unit on a flat surface.  
For best performance  
1) If noise prevents the conversation from being understood at the handset,  
move toward the base unit to reduce the noise.  
2) The handset should be used at the 3 (high) volume setting when the other  
party sounds quiet.  
3) The handset should be fully recharged on the base unit when "  
display flashes.  
" on the  
4) The maximum calling distance may be shortened when the unit is used in the  
following places: Near obstacles such as hills, tunnels, underground, near  
metal objects such as wire fences, etc.  
WARNING:  
TO PREVENT THE RISK OF FIRE OR ELECTRICAL SHOCK, DO NOT  
EXPOSE THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE.  
108  
Important Notice Concerning the Correct  
Use and Charging of a Ni-MH Battery  
Batteries, due to their construction, undergo some wear and tear. The life of a  
battery also depends on correct maintenance. Charging and discharging are the  
most important factors. You should take notice of the following to maintain  
battery life for as long as possible.  
A Ni-MH battery has the "memory effect". When the handset is used several  
times for less than 15 minutes and then immediately recharged, the capacity of  
the battery will be reduced to only 15 minutes. Therefore, you should discharge  
the battery completely, i.e. use it in the handset until "  
" on the display starts  
flashing. Then recharge it as described in the manual. After the memory effect  
has occurred, it is possible to achieve almost full capacity from the Ni-MH  
battery by charging and discharging several times one after another.  
A Ni-MH battery can also self-discharge depending on the ambient temperature.  
At temperatures under 0°C, it will be at its lowest. At high humidity and high  
temperatures, it will be at its highest. Also long-term storage will lead to self-  
discharge. An exhausted Ni-MH battery should not be disposed of normally. It  
contains toxic heavy metal Hydride and therefore should be recycled.  
UesulIfrmation  
Cahpter6  
109  
Dear purchaser,  
You have acquired a KX-TCD970E-B/KX-TCD960E-B, which is a product  
made in regard with the European Standards for Cordless Telephones  
(DECT). DECT technology is characterised by high-security protection  
against interception as well as high-quality digital transmission.  
This telephone was designed for a wide range of applications.  
For example, this telephone can be used within a network of base units and  
handsets, constituting a telephone system which:  
• operates up to 6 handsets from one base unit  
• allows intercom between 2 handsets  
• allows a handset to operate from 4 base units, expanding the  
communication radio area.  
This telephone may be used for:  
• operating for up to 6 handsets  
• operating from for up to 4 base units  
• connecting the base unit to a PBX.  
Term Definitions  
DECT  
The abbreviation DECT means "Digital Enhanced Cordless  
Telecommunications".  
Advantages of DECT  
Excellent voice quality: Through sampling of digital signals DECT-units  
obtain nearly noiseless transmission.  
High grade tapping security: Based on digital transmission DECT-  
conversations are well protected against unauthorised monitoring.  
Multi-Handset operation: There is no cable installation necessary when  
several handsets are operating at the base units.  
Interlink: Intercom conversations can be held free of charge between the  
registered handsets.  
Functions like a PBX: (Like a PBX-system, functions can be performed  
during an external call) E.g. handle one internal call or transferring an outside  
call to another handset.  
Multi-Base station operation: More than one handset can be registered to  
several base units, e.g. for private and office applications.  
Equipment Manufacturer’s Code (EMC)  
For definite identification, this unit is prepared with an EM Code which can be  
applied to future operators in mobile networks.  
110  
GUARANTEE  
CONDITIONS OF GUARANTEE  
This guarantee is in addition to and does not in any way affect any statutory or other  
rights of consumer purchasers. If within the applicable guarantee period, the appliance  
proves to be defective by reason of faulty design, workmanship or materials, we  
undertake subject to the following conditions to have the defective appliance (or any part  
or parts there of) repaired or replaced free of charge.  
1. The appliance shall have been purchased and used solely within the UK and in  
accordance with standard operating instructions and the technical and/or Safety  
Standards required in the UK.  
2. The appliance should be returned together with this guarantee and proof of date of  
purchase promptly on being found defective at the purchaser’s risk and expense to the  
authorised dealer from whom the appliance was purchased or to the nearest  
authorised dealer. All enquires must be through such dealers.  
3. This guarantee shall not apply to damage caused through fire, accident, lightning,  
misuse, wear and tear, neglect, incorrect adjustment or repair, to damage caused  
through installation, adaption, modification or use in an improper manner or  
inconsistent with the technical and/or safety standards required in the country where  
this appliance is used, or to damage occurred during transit to or from the purchaser.  
4. If at any time during the guarantee period any part or parts of the appliance are  
replaced with a part or parts not supplied or approved by us or of an objective quality  
safe and suitable for the appliance, or the appliance has been dismantled or repaired  
by any person not authorised by us, we shall have the right to terminate this guarantee  
in whole or in part immediately without further notice.  
5. The purchaser’s sole and exclusive remedy under this guarantee against us is for the  
repair or replacement of the appliance or any defective part or parts and no other  
remedy, including, but not limited to, incidental or consequential damage or loss of  
whatsoever nature shall be available to the purchaser.  
UesulIfrmation  
6. This guarantee shall not apply to cassette tapes, batteries and any other items of  
limited natural life.  
7. Our decision on all matters relating to complaints shall be final. Any appliance or  
defective part which has been replaced shall become our property.  
8. The guarantee period applicable to this product shall be 12 months.  
Please keep these Operating Instructions with your receipt.  
Cahpter6  
Panasonic Business Systems U.K.  
Receipt No.  
Date of Purchase  
Model No. KX-TCD970E-B/KX-TCD960E-B Serial No.  
111  
0681  
73/23/EEC  
89/336/EEC  
92/31/EEC  
93/68/EEC  
Sales Department:  
Panasonic Business Systems U.K.  
Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP  
Manufacturer:  
Kyushu Matsushita Electric (U.K.) Ltd.  
Pencarn Way, Duffryn, Newport, South Wales, NP1 9YE, United Kingdom  
Printed in the United Kingdom  
PQQX12053ZA-UK DU1098MK0  

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