Mitel INT1400 User Manual

M I T E L  
INT1400  
Cordless Telephone User Guide  
Notice  
®
This Mitel INT1400 User Guide is released by Mitel as a guide for end-users. It pro-  
vides information necessary to use the INT1400 endpoint. The contents of this user  
guide, which reflect current Mitel standards, are subject to revision or change without  
notice. Some features or applications mentioned may require a future release and are not  
available in the initial release. Future product features and applications are subject to  
availability and cost. Some features or applications may require additional hardware and/  
or specific software.  
For sales, service, or technical support,  
contact your local authorized Mitel provider.  
Comments about this user guide or other  
technical documentation should be directed to  
Mitel’s Technical Publications Department (USA) at:  
All products and services mentioned in this publication are the trademarks, service marks,  
registered marks, or registered service marks of their respective owners.  
®
Mitel 3000 is a registered trademarks of Mitel Networks Corporation.  
.
© 2005-2008 Mitel Networks Incorporated  
CONTENTS  
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . V  
Setting Endpoint Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Turning the Handset Ringer On/Off . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Returning to Default Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
INT1400 Cordless Telephone User Guide  
iii  
CONTENTS  
System Speed-Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Redialling a Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Setting Up Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . 29  
Using Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Logging In/Out of Individual Hunt Groups . . . . . . . . . . . . . . . . . . . . 30  
INT1400 Cordless Telephone User Guide  
iv  
Important Safety Instructions  
®
NOTE: For use with CSA Certified (NRTL/C) Mitel 3000 system only.  
When using your telephone equipment, basic safety precautions should always be fol-  
lowed to reduce the risk of fire, electrical shock, and injury to persons, including the  
following:  
Read and understand all instructions.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Do not use liquid or  
aerosol cleaners. Use a dry cloth for cleaning.  
Do not use this product near water (for example, near a sink or in a wet area).  
Do not place this product on an unstable cart, stand, or table. The telephone may  
fall, causing serious damage to the unit.  
Do not block or cover any slots or openings in the base unit to protect the product  
from overheating. This product should never be placed near or over a radiator or  
heat register, or in a built-in installation unless proper ventilation is provided.  
This product should be operated only from the type of power source indicated on  
the marking label.  
Do not allow anything to rest on the power cord. Do not locate this product where  
the power cord might be trampled or damaged.  
Do not overload wall outlets and extension cords, as this can result in the risk of  
fire or electrical shock.  
Never push objects of any kind into this product through the base unit slots, as  
they may touch dangerous voltage points or short out parts that could result in a  
risk of fire or electric shock. Never spill liquid of any kind on the product.  
Do not disassemble this product to reduce the risk of electric shock. Contact qual-  
ified service personnel when some service or repair work is required. Opening or  
removing covers may expose you to dangerous voltages or other risks. Incorrect  
reassembly can cause electric shock when the appliance is subsequently used.  
INT1400 Cordless Telephone User Guide  
v
 
Unplug this product from the wall outlet and refer servicing to qualified service  
personnel under the following conditions:  
When the power supply cord is damaged or frayed.  
If liquid has been spilled into the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally when following the operating  
instructions. Adjust only those controls that are covered by the operat-  
ing instructions. Improper adjustment of other controls may result in  
damage and will often require extensive work by a qualified technician  
to restore the product to normal operation.  
If the product has been dropped or the cabinet has been damaged.  
If the product exhibits a distinct change in performance.  
Do not use the telephone to report a gas leak in the vicinity of the leak.  
INT1400 Cordless Telephone User Guide  
vi  
Warnings  
CAUTION  
Changes or modifications to this product not expressly approved by Mitel, or  
operation of this product in any way other than as detailed by this user guide,  
could void your authority to operate this product.  
Unplug all electrical appliances when you know an electrical storm is approaching.  
Lightning can pass through your household wiring and damage any device connected  
to it. This phone is no exception.  
NOTE: Do not attempt to unplug any appliance during an electrical storm.  
NOTICE  
The INT1400 is not waterproof. To reduce the risk of fire, electrical shock, or  
damage to the unit, DO NOT expose this unit to rain or moisture.  
Range  
The INT1400 cordless phone is designed to achieve the maximum possible range by  
transmitting and receiving according to the highest specifications set forth by the FCC  
and IC. The INT1400 is rated to operate at a maximum distance with the qualification  
that the range depends upon the environment in which the telephone is used. Many  
factors limit the range, and it would be impossible to include all the variables in the  
rating. The maximum range rating of this phone is meant to be used as a means of  
comparison against other range claims.  
INT1400 Cordless Telephone User Guide  
vii  
 
Radio Interference  
Radio interference may occasionally cause buzzing and humming in your cordless  
handset or clicking noises in the base unit. This interference is caused by external  
sources, such as a TV, refrigerator, vacuum cleaner, fluorescent lighting, computer  
equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises con-  
tinue and are too distracting, please check your office to see what appliances may be  
causing the problem. In addition, we recommend that the base unit not be plugged  
into a circuit that also powers a major appliance because of the potential for interfer-  
ence.  
In the unlikely event that you consistently hear other voices or distracting transmis-  
sions on your phone, you may be receiving radio signals from another cordless tele-  
phone or some other source of interference. If you cannot eliminate this type of  
interference, change to a different channel.  
INT1400 Cordless Telephone User Guide  
viii  
Save These Instructions  
Finally, it should be noted that some cordless telephones operate at frequencies that  
may cause interference to nearby TVs and VCRs. To minimize or prevent such inter-  
ference, the base of the cordless telephone should not be placed near or on top of a  
TV or VCR. If interference is experienced, moving the cordless telephone farther  
away from the TV or VCR will often reduce or eliminate the interference.  
More Than One Cordless Telephone  
If you want to use more than one cordless telephone in your office, they must operate  
CH  
on different channels. Press the channel button (  
vides the clearest communication.  
) to select a channel that pro-  
Privacy  
Cordless phones are radio devices. Communications between the handset and base  
unit of your cordless telephone are accomplished by means of radio waves which are  
broadcast over the open airways. Because of the inherent physical properties of radio  
waves, your communications can be received by radio-receiving devices other than  
your own cordless telephone unit. Consequently, any communications using your  
cordless telephone may not be private.  
Base Units and Handsets  
The handsets are programmed to work with a specific base unit. You cannot switch to  
a new handset or a new base unit without having it reprogrammed by Mitel.  
Battery Packs  
The battery packs contain rechargeable, sealed, Nickel-Metal Hydride batteries. To  
reduce the risk of fire or injury to persons by the battery:  
Use only the appropriate type and size battery pack specified in this user guide.  
Do not dispose of the battery pack in a fire. The cell may explode. Check with  
local codes for possible special disposal instructions.  
Do not open or mutilate the battery pack. The released electrolyte is corrosive  
and may cause damage to the eyes or skin. It may be toxic if swallowed.  
Exercise care in handling the battery pack to avoid shorting the battery with con-  
ducting materials such as rings, bracelets, and keys. The battery or conductor  
may overheat and cause burns.  
Do not charge the battery pack used in this telephone in any charger other than  
the one provided. Using another charger may damage the battery or cause the bat-  
tery to explode.  
Observe proper polarity orientation between the battery pack and charger unit.  
Do not short circuit the battery pack.  
INT1400 Cordless Telephone User Guide  
ix  
 
Finding Your Way  
Range Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16  
Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Turning the Handset Ringer On/Off . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Returning to Default Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17  
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18  
INT1400 Cordless Telephone User Guide  
1
 
WELCOME  
®
Congratulations on your purchase of the Mitel INT1400 cordless telephone. The  
INT1400 is designed to work on an Mitel 3000 system to provide you with access to  
multiple lines, Caller ID, and other phone system features.  
To help familiarize you with the features of the INT1400, read this user guide thor-  
oughly.  
Your INT1400 includes the following items:  
Base Unit  
Handset  
Telephone Cord  
Two AC Adapters  
Rechargeable Battery (750 mAh Ni-MH)  
Belt Clip  
Charger Unit  
Charger Unit Wall Mount  
Wall Plate Adapter  
This User Guide  
NOTE: If any of these items are missing or damaged, contact your System Administra-  
tor. If your INT1400 is not performing to your expectations, try the steps listed in the  
Troubleshooting section of this user guide. If you are still unable to resolve the problem,  
contact your System Administrator.  
INT1400 Cordless Telephone User Guide  
2
 
ABOUT THIS GUIDE  
This guide contains instructions for using the INT1400 cordless telephone on the  
Mitel telephone system. To help you find information more quickly, this guide is  
divided into two separate sections, as indicated by the tabs.  
These sections include the following:  
Finding Your Way: This section provides installation instructions and illustra-  
tions for your phone. It includes figures and general information designed to help  
you find what you need.  
Using Your Phone: If you need to make a call, this is the section for you. It not  
only includes basic phone and voice mail information, but it provides instructions  
on how to perform everyday tasks, such as answering calls, making calls, access-  
ing voice mail, etc.  
ABOUT YOUR PHONE  
The INT1400 cordless phone has the following features:  
Interference avoidance with other 900MHz systems  
900 MHz narrow band FM  
Autoscan channel selection (up to 30 channels)  
16-digit, 2-line liquid crystal display (LCD)  
Approximately 6-hour talk time  
Approximately 5-day standby time  
3 ring tones and vibrate ringer  
Headset jack with belt clip for handsfree operation  
Wall mountable base unit  
INT1400 Cordless Telephone User Guide  
3
   
The following pages describe the basic functions of the dialpad buttons and message  
display indicators.  
Dialpad and Indicators  
1
15  
16  
2
9
10  
11  
12  
3
4
5
6
7
8
13  
14  
DEFAULT BUTTON (LABEL)  
Headset Jack  
DEFAULT BUTTON (LABEL)  
1
2
3
4
5
6
7
8
9
HOLD  
Hold Button (  
)
REDIAL  
CH  
Message Display  
XFER  
10  
11  
12  
13  
14  
15  
16  
Redial Button (  
)
Transfer Button (  
)
Channel Button (  
)
MAIL  
TALK  
Talk Button (  
)
Mail Button (  
)
Numeric Dialpad  
Line Button 3 (  
Line Button 4 (  
)
)
Line Button 2 (  
)
)
RING/VOL  
Line Button 1 (  
Microphone  
Ring Type and Volume Button (  
)
ON/OFF MUTE  
Ringer On/Off and Mute Button (  
)
INT1400 Cordless Telephone User Guide  
4
 
Basic Message Display Functions  
ICON  
FUNCTION  
ACTION  
The connection has been  
made between the hand-  
set and the base unit.  
TALK  
Press  
to answer or make a call.  
The handset ringer switch  
is turned off.  
ON/OFF MUTE  
Press and hold  
on the side of handset to  
turn the ringer on.  
The handset battery pack See page 15 for information on charging the battery.  
is low and needs to be  
charged.  
You have received a mes- See page 26 for instructions on how to listen to the  
sage.  
message.  
Basic Button Functions  
BUTTON  
IF YOU..  
YOU CAN..  
Answer a call, place an intercom call, or  
hang up.  
TALK  
TALK  
Press  
Press an unlit key or the flashing key Select an outside line or answer a call.  
LINE  
Transfer a call.  
XFER  
XFER  
Press  
number  
and dial the destination  
Put a call on hold.  
Change a channel.  
HOLD  
CH  
HOLD  
Press  
Press  
Press  
CH  
Redial a telephone number or save the  
last number dialed.  
REDIAL  
RING/VOL  
REDIAL  
Adjust volume during a call or select a  
ring tone on standby mode.  
RING/VOL  
Press  
Turn the ringer on/off.  
ON/OFF MUTE  
ON/OFF MUTE  
Press and hold  
seconds  
for two  
Mute the microphone.  
ON/OFF MUTE  
Press  
INT1400 Cordless Telephone User Guide  
5
   
NOTE: Because the telephone system allows customized feature keys, your phone  
may have been reprogrammed so that the feature buttons do not match those  
described in this guide.  
Display  
Your INT1400 has two lines of display with 16 characters per line. When your phone  
is idle, this display shows your extension number, your username, the time of day, and  
the date. At other times, it may display reminder messages, Do-Not-Disturb. (DND)  
messages, numbers dialed, call sources, elapsed time of calls, current call costs, error  
messages, etc.  
Because the display can only support 16 characters, you may see a few abbreviations.  
The most commonly used abbreviations are provided in the table below.  
ACCT CODE  
CNF  
Account Code  
Conference  
DEST  
DIR  
Destination  
Directory  
DND  
Do-Not-Disturb  
Extension  
EXT  
MSG  
Message  
RCL  
Recall  
SPKR  
SPKRPHN  
STN SPD  
SYS SPD  
TFR  
Speaker  
Speakerphone  
Station Speed Dial  
System Speed Dial  
Transfer  
TG  
Trunk Group (a group of outside lines)  
Trunk (an outside line)  
TRNK  
INT1400 Cordless Telephone User Guide  
6
 
INT1400 INSTALLATION  
This section describes how to install the INT1400. Follow the instructions below.  
Selecting the Location  
Select a location for the INT1400 that is away from excessive heat or humidity. The  
base unit of your INT1400 can be placed on a desk or tabletop near a standard 120V  
AC outlet and telephone line jack. The base unit can also be mounted on a standard  
wall plate using the included wall plate adapter. Keep the base unit and handset away  
from sources of electrical noise (motors, fluorescent lighting, computers).  
Connecting the Telephone Cord  
Plug the telephone line cord from the base unit into a telephone system port.  
TO TELEPHONE SYSTEM  
BASE UNIT  
INT1400 Cordless Telephone User Guide  
7
     
Connecting Power to the Base and Charger Units  
Connect the smaller AC adapter with the yellow ring on the connector to the yellow  
jack on the back of the charger unit, as shown below.  
NOTE: A blinking LED on the charger indicates the handset is not seated properly, the  
battery is not hooked up, or the phone is not in service.  
CHARGER UNIT  
Connect the other AC adapter to the back of the base unit, as shown below.  
BASE UNIT  
TO TELEPHONE  
SYSTEM  
AC ADAPTER  
NOTE: Do not route the power cord where it will create a trip hazard or where it could  
become worn and create a fire or other electrical hazard.  
INT1400 Cordless Telephone User Guide  
8
 
Wall Mounting  
You can mount your INT1400 either on a standard wall plate or directly on a wall.  
Follow the instructions below.  
Standard Wall Plate Mounting  
Your INT1400 is designed to be mounted on a standard wall plate.  
To attach the wall mount stand to the base unit:  
1. Slide the wall mount stand into the notches at  
the top of the base unit, rotate the wall mount  
stand down and snap it into place, as shown on  
the right.  
2. If you haven’t done so, plug the AC adapter  
into the base unit as previously described.  
WALL MOUNT STAND  
3. Place the AC adapter cord inside the molded  
channel of the wall mount stand, as shown on  
the right.  
4. Plug one end of the telephone cord into the  
LINE jack on the base unit. Then place the tele-  
phone cord inside the molded channel(s) on the  
bottom of the wall mount stand.  
5. Plug the other end of the telephone cord into  
the modular wall jack.  
6. Place the base unit on the posts of the wall  
plate and push down until it's firmly seated, as  
shown on the right.  
7. Plug the AC adapter into a standard 120V AC  
wall outlet.  
NOTE: Do not use an outlet controlled by a wall  
switch. Turning the wall switch off will also turn  
the base unit off.  
INT1400 Cordless Telephone User Guide  
9
 
Direct Wall Mounting  
If you do not have a standard wall plate, you can mount your phone directly on a wall.  
Before mounting your phone, consider the following:  
Select a location away from electrical cables, pipes, or other items behind the  
mounting location that could cause a hazard when inserting screws into the wall.  
Ensure the wall material is capable of supporting the weight of the base unit.  
Use #10 screws with anchoring devices suitable for the wall material where the  
base unit will be placed.  
To mount the base unit on a wall:  
1. Insert two mounting screws 3 15/16 inches (10 cm) apart. Allow  
about 3/16 of an inch (0.5 cm) between the wall and screw heads  
for mounting the phone, as shown on the right.  
2. Follow steps 2 and 3 on the previous page to plug and secure the  
AC adapter cord.  
3. Plug one end of the telephone line cord into the LINE  
jack on the base unit. Then place the telephone cord  
inside the molded channel(s) on the bottom of the wall  
mount stand.  
4. Place the base unit on the posts of the wall  
screws and push down until it’s firmly  
seated, as shown on the right.  
5. Plug the other end of the short telephone  
cord into a telephone wall jack.  
6. Follow step 7 on the previous page to plug  
the AC adapter into a standard 120V AC  
wall outlet.  
INT1400 Cordless Telephone User Guide  
10  
Charging Unit Wall Mounting  
The charging unit is also designed to be wall mounted. Before mounting the charging  
unit, consider the following:  
Select a location away from electrical cables, pipes, or other items behind the  
mounting location that could cause a hazard when inserting screws into the wall.  
Ensure the wall material is capable of supporting the weight of the charging unit.  
Use #10 screws with anchoring devices suitable for the wall material where the  
charging unit will be placed.  
To mount the charging unit on a wall:  
1. Insert two mounting screws 1 1/5 inches (3 cm)  
apart, as shown on the right. Allow about 3/16 of an  
inch (0.5 cm) between the wall and screw heads for  
mounting the phone.  
2. Pass one end of the AC adapter cord  
through the hole of the wall mount  
stand and plug it into the charging  
unit, as shown on the right. Wrap the  
AC adapter cord around the strain  
relief.  
CHARGING UNIT  
WALL MOUNT STAND  
INT1400 Cordless Telephone User Guide  
11  
3. Slide the wall mount stand into the  
notches on the bottom of the charging  
unit, as shown on the right.  
NOTCHES  
4. Place the charging unit on the  
posts of the wall screws and  
push down until it is firmly  
seated, as shown on the right.  
5. Plug the AC adapter into a  
standard 120V AC wall outlet.  
Attaching the Belt Clip to the Handset  
You can use the belt clip to attach the handset to your belt or pocket for convenient  
portability.  
To attach the belt clip to the handset:  
1. Snap the cover tab out of the belt clip notch on the top of the handset.  
2. Slide the clip into the tab slot, as shown on the  
right. The belt clip is designed to fit snugly into the  
handset.  
COVER TAB  
BELT CLIP  
INT1400 Cordless Telephone User Guide  
12  
 
3. Press firmly until the belt clip snaps into place.  
To remove the belt clip from the handset:  
Press the retaining clip in toward the belt clip blade and  
slide the clip up at the same time. Once the belt clip is  
removed, reinstall the cover tab.  
INT1400 Cordless Telephone User Guide  
13  
Installing the Handset Battery Pack  
To install the battery pack:  
1. Remove the battery cover by press-  
ing the latch and sliding the cover  
down and off of the handset.  
BATTERY COVER  
2. Connect the battery pack connec-  
tor, observing correct polarity to  
the jack inside the battery compart-  
ment, as shown on the right.  
NOTE: Do not exert any force on  
this connection. It could cause dam-  
age to the battery or handset. Once  
you are certain that you have made  
a good connection, then insert the  
battery pack into the battery com-  
partment. Do not pinch the wires.  
3. Replace the cover and slide it up  
until it latches into the handset.  
INT1400 Cordless Telephone User Guide  
14