Matrox Electronic Systems DVI G450 User Manual
Matrox Millennium G450  
• G450 LE • G450 LX • G450 PCI • G450 DVI • G450 SH  
User Guide  
10711-301-0210  
2002.01.14  
3
Choose an expansion slot  
(Back of computer)  
Most computers have different types of  
expansion slots. Choose an AGP or PCI slot,  
depending on the type of Matrox card you  
have. Your system manual should identify  
the location of each type of expansion slot in  
your computer.  
AGP slot  
PCI slot  
ISA slot  
WARNING: Inserting your Matrox card  
into the wrong type of slot could damage  
your card, your computer, or both.  
If you have an AGP card, don’t insert the  
plastic tab (see picture) into the slot.  
Plastic  
tab  
PCI card  
AGP card  
4
Insert your Matrox card  
a
Remove the cover for the slot you intend  
to use.  
b
Save the screw for the mounting  
bracket. Position your Matrox card over  
the expansion slot you’ve chosen.  
c
d
Push the card in firmly and evenly until  
it’s fully seated in the slot.  
Replace the screw to secure the bracket  
of your Matrox card to the computer  
frame.  
Your Matrox card is now installed. Before restarting your computer, connect your monitor or  
monitors (see “Connection setup”, page 4). After connecting, restart your computer and install your  
Matrox software (see “Software installation”, page 8).  
Matrox Graphics Card – User Guide  
3
           
Connection setup  
For the purpose of determining your connection setup, there are 4 types of graphics cards:  
!
!
!
!
HD-15/HD-15 – two HD-15 (blue)  
connectors  
HD-15  
HD-15  
HD-15  
HD-15 only – only an HD-15 (blue)  
connector  
DVI/HD-15 – a DVI (white) and an HD-15  
(blue) connector  
DVI  
DVI  
HD-15  
DVI only – only a DVI (white) connector  
WARNING: Don’t change monitor connections while your computer is turned on. While  
your computer is turned on, it may be using monitor settings that are specific to the current  
monitor connections. Some devices may be permanently damaged if incorrect settings are  
used.  
If your graphics card has two  
HD-15 (analog) connectors,  
Main  
connector  
simply plug your monitor cables into the  
connectors on your Matrox card. Make sure  
each end of the monitor cables are properly  
connected and fastened.  
Secondary  
connector  
If you only have  
one monitor,  
use this connector.  
If your graphics card only has an  
HD-15 connector, simply plug your  
monitor cable into the connector on your  
Matrox card. Make sure each end of the  
monitor cable is properly connected and  
fastened.  
HD-15  
connector  
4
Matrox Graphics Card – User Guide  
     
Note: Cards with a single HD-15 connector can only support one analog monitor at a time.  
With these cards, DualHead features (see page 10) are unavailable.  
If your graphics card has a DVI  
connector and an HD-15  
connector  
HD-15 connector  
HD-15  
connector  
If your Matrox card has a DVI and an HD-15  
connector, you can connect up to two  
monitors directly to your card.  
DVI  
connector  
You can use the HD-15 connector on your  
card to connect an analog monitor.  
DVI connector  
You can use the DVI connector on your card  
to connect a digital monitor.  
DVI-to-HD15 adapter  
You can also use the DVI connector to  
connect an analog monitor. You should do  
this only when there’s already a device  
connected to the HD-15 connector. You can  
connect an analog monitor with a DVI  
connector directly. You can also connect an  
analog monitor with an HD-15 connector  
using a DVI-to-HD15 adapter. If you need  
this adapter and it’s not included with your  
Matrox product, contact your computer  
vendor.  
DVI  
connector  
HD-15 connector  
If your Matrox card only has a  
DVI (analog/digital)  
connector, you can connect one  
monitor directly to your card or up to two  
monitors using a dual-monitor cable.  
DVI connector  
DVI  
connector  
You can connect a monitor with a DVI  
connector directly to your card.  
You can also connect an analog monitor  
with an HD-15 connector using an analog  
dual-monitor cable (included with certain  
Matrox products) or using a DVI-to-HD15  
adapter. If you need this adapter and it’s not  
included with your Matrox product, contact  
your computer vendor.  
DVI-to-HD15 adapter  
DVI  
connector  
HD-15 connector  
Matrox Graphics Card – User Guide  
5
 
To use a dual-monitor cable to connect one  
or two analog monitors, connect it to your  
card and to your analog monitor cables. If  
you’re connecting only one monitor, use the  
Dual-monitor  
cable  
Main  
connector (1)  
main connector (labeled  
monitor cable.  
1) of your dual-  
Secondary  
connector (2)  
Note: To connect a digital monitor (a  
monitor that uses digital input, usually a flat  
panel monitor) to your Matrox product,  
your monitor must have a DVI connector.  
HD-15 connector (analog)  
If you have an analog monitor (a monitor  
that uses analog input) with a DVI  
DVI connector  
(digital)  
DVI connector  
(analog/digital)  
connector and you want to connect it to an  
HD-15 connector, you’ll need a separate  
adapter. If this adapter isn’t included with your monitor, contact your monitor vendor.  
Some monitors with DVI connectors support both digital and analog input. If you’re using  
one of these monitors with your Matrox product, make sure it’s configured to use the correct  
type of input. For more information, see your monitor documentation.  
Note: Whenever you change your connection setup, make sure you’re using the correct  
connectors and that all connectors are properly fastened.  
Whenever you restart your computer, make sure your monitors are already turned on.  
Otherwise, the software may not be able to properly detect your monitors.  
Note: If a TV output adapter is included with your Matrox  
product, you can use this adapter to connect a TV or video  
recorder to your Matrox product. The adapter connects to the  
secondary connector on your graphics card or to the connector  
labeled on your dual-monitor cable. For more information,  
2
TV output adapter  
see “TV output” in the online version of this guide.  
6
Matrox Graphics Card – User Guide  
         
Determining your main and secondary display  
Your Matrox hardware has a main display and a secondary  
display – the main display is more capable than the  
secondary display. Which connector the software uses for  
your main display depends on your connection setup.  
!
If your Matrox card has two HD-15 connectors or if you’re connecting your monitors  
using a dual-monitor cable, the connectors are numbered. The main display uses the  
connector labeled  
1
and the secondary display uses the connector labeled  
2.  
!
!
If your Matrox card only has one connector and you’re not using a dual-monitor cable,  
this connector is used for your main display.  
If your Matrox card has a DVI and an HD-15 connector, there are 3 conditions that  
determine which connector is used for your main display:  
"
"
If a digital monitor is connected, the DVI connector is used for your main display.  
If the TV output adapter is connected, the DVI connector is used for your main  
display.  
"
If no digital monitor or no TV output adapter is connected, the HD-15 connector is  
used for your main display.  
Matrox Graphics Card – User Guide  
7
 
Software installation  
This section describes how to install Matrox software for  
Windows 98/Me/2000 /XP or NT 4.0. (For other operating  
systems, see the Readme file in the root folder of the Matrox  
installation CD-ROM.)  
Windows 2000/XP or NT 4.0 – You may need administrator  
rights to install certain software. For more information, see  
Windows documentation.  
1
Restart your computer If you’re using Windows 98/Me/2000/XP, it detects new  
hardware when you restart. If Matrox display drivers haven’t been previously installed,  
Windows reports finding a PCI adapter (even if you have an AGP card). Windows prompts  
you to install a display driver. Follow the on-screen instructions. (The Matrox Windows  
98/Me display driver is in the Win9x folder of your Matrox installation CD-ROM. The  
Matrox Windows 2000/XP display driver is in the Win2k folder.)  
2
Install required software After your computer has restarted, insert (or reinsert)  
the Matrox installation CD-ROM in your CD-ROM drive – the setup program automatically  
starts.* This setup program works with Windows 98/Me/2000/XP and NT 4.0, and detects  
which operating system you’re using. If the required display software isn’t already installed,  
the setup program automatically prompts you to install this software. Follow the on-screen  
instructions.  
After the required display software is installed, you’re prompted to restart your computer for  
changes to take effect. Leave your Matrox CD-ROM in your CD-ROM drive.  
3
4
Install optional software After your computer restarts, the setup program shows  
you a list of additional items you can install. For each item you want to install, select a list  
item, click Install, then follow the on-screen instructions.  
Set up your display software See “Display setup”, page 9.  
* If Windows doesn’t automatically start the setup program, you can start it manually from the root folder of the CD-ROM.  
8
Matrox Graphics Card – User Guide  
   
Display setup  
Windows 98/Me/2000/XP or NT 4.0 – Your Matrox display driver includes Matrox PowerDesk  
software. This software helps you get the most out of your Matrox graphics card. This section has  
important information on how to configure your display settings using Matrox PowerDesk software.  
Accessing PowerDesk property sheets  
Many display controls are on Matrox PowerDesk property sheets. You can identify  
Matrox PowerDesk property sheets by the icon appearing on the tab. To access  
these property sheets:  
!
Windows 98/Me/2000/XP – Right-click your Windows desktop background, then click  
Advanced. If you’re using a multi-display desktop, select a  
Properties  
#
Settings  
#
display before clicking Advanced  
.
!
Windows NT 4.0 – Click Start  
#
Settings  
#
Control Panel  
#
Matrox Display Properties  
(double-click).  
Also, to quickly access PowerDesk features, click the Matrox QuickDesk icon (  
) on your Windows  
taskbar. To see the QuickDesk icon in Windows XP, you may need to click the Show hidden icons  
button (  
) on your Windows taskbar.  
Note: Multi-display mode is supported under Windows 98/Me/2000/XP and NT 4.0. For  
more information on multi-display mode, see Windows 98/Me/2000/XP online help under  
“Multiple Display support” and see “DualHead Multi-Display setup”, page 10.  
Monitor setup  
Before changing your display resolution, color palette, or other Matrox PowerDesk settings, make  
sure correct software monitor settings are selected. If you have a Plug-and-Play (DDC) monitor, the  
correct settings are usually automatically selected. (All digital monitors supported by your Matrox  
product are Plug-and-Play.) The following explains how to make sure your monitor settings are okay.  
WARNING: If incorrect software monitor settings are applied, some monitors can be  
permanently damaged. For more information, see your monitor manual.  
Windows 98/Me/2000/XP – If you have a Plug-and-Play (DDC) monitor, Windows should  
automatically use the correct settings for your monitor. To make sure the correct monitor is  
selected in Windows:  
1
Right-click your Windows desktop background, then click Properties  
#
Settings.  
Matrox Graphics Card – User Guide  
9
                     
2
3
Depending on what version of Windows you have, click Change Display Type, or  
Advanced Properties  
#
Monitor, or Advanced  
#
Monitor. If you’re using a multi-display  
desktop, select a display before clicking Advanced  
.
If the monitor name listed doesn’t match your monitor, click the Change button to select  
a new monitor name. Follow the on-screen instructions.  
For more information on Windows monitor settings, see Windows documentation.  
If you want to customize your Windows monitor settings (analog monitors only):  
1
Access the PowerDesk Monitor Settings property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
2
Depending on what you want to do, click one of the buttons in the Monitor settings  
selection method box, then follow the on-screen instructions.  
Windows NT 4.0 (analog monitors only) –  
1
Access the Matrox PowerDesk Monitor property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
2
If you have a Plug-and-Play monitor:  
Make sure the Plug-and-Play (DDC) monitor button is  
selected. If so, the Matrox display driver automatically uses the correct settings for your  
monitor. If not, click this button, then click Apply  
.
If you don’t have a Plug-and-Play monitor:  
See if the Default monitor (60 Hz) button is selected. If  
so, use the Matrox monitor selection method. For more information on Matrox monitor  
selection, see Matrox PowerDesk online documentation.  
DualHead Multi-Display setup  
If your Matrox graphics card has a second monitor connector, you can enable a second display (for  
example, a computer monitor or a TV) as part of your Windows desktop. This is the Matrox  
DualHead Multi-Display feature. To use this feature:  
Windows 98/Me/2000/XP – When you first restart your computer, you’ll be prompted to  
enable the DualHead Multi-Display feature. Follow the on-screen instructions.  
To change DualHead settings, access the PowerDesk DualHead property sheet (see “Accessing  
PowerDesk property sheets”, page 9). For more information, see the online help.  
Windows NT 4.0 –  
1
Access the Matrox PowerDesk DualHead property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
10  
Matrox Graphics Card – User Guide  
             
2
3
4
Select the DualHead Multi-Display option button.  
Click OK Yes to restart your computer and for changes to take effect.  
#
Access the Matrox PowerDesk Settings property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
5
6
Click Multi-Display Desktop  
(
).  
Move the Desktop area slider to adjust your multi-display desktop, then click OK to  
accept your changes.  
Note: In multi-display mode under Windows NT 4.0, the same display resolution and color  
palette is used for each display.  
Other DualHead features  
If your Matrox graphics card has a second monitor connector, you can also use these features:  
Windows 98/Me/2000/XP or NT 4.0 –  
!
DualHead Clone – View a copy of your main display on your secondary display. Each  
display can use different monitor settings (refresh rates).  
!
DualHead Zoom – Use your secondary display to view a zoomed-in portion of your main  
display.  
Windows 98/Me/2000/XP –  
!
DualHead DVDMax* – Play digital video in a window on your main display and, at the  
same time, view that video full-screen on your secondary display.  
Note: You can also use your main and secondary displays for two distinct views in games that  
use the DualHead Multi-Display feature. For more information on games that use this  
feature, see the Matrox Web site (www.matrox.com/mga).  
* If you have a PCI G450-based graphics card, this feature may not be supported with computers that don’t have Intel chipsets.  
Matrox Graphics Card – User Guide  
11  
     
More PowerDesk information  
For more information on Matrox PowerDesk:  
Windows 98/Me/2000/XP or NT 4.0 –  
!
For context-sensitive help where available, click the “  
” icon in the title bar, then click  
the item you want help on. Right-click a help topic for a pop-up menu that lets you print  
or copy it. (Some help topics are only available through context-sensitive help.)  
Windows 98/Me/2000/XP –  
Access the PowerDesk Information property sheet (see “Accessing PowerDesk property  
sheets”, page 9), then click Help or View Readme File  
Windows NT 4.0 –  
!
.
!
Access the Matrox PowerDesk Information property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
!
Click the Matrox QuickDesk icon (  
) on your Windows taskbar, then click Help  
#
PowerDesk Guide or Help  
#
View Readme File.  
12  
Matrox Graphics Card – User Guide  
   
Troubleshooting  
Basic procedures  
This section explains basic procedures that are referred to by some troubleshooting items in this  
guide.  
Restarting in safe mode  
What follows is information on how to restart your computer in safe mode (or VGA mode).  
If your primary display is usable  
:
Windows 98/Me/2000/XP or NT 4.0 –  
1
Restart your computer:  
"
"
Windows 98/Me/2000/XP – Click Start  
#
Shut Down  
#
Restart  
#
OK.  
Windows NT 4.0 – Click Start  
#
Shut Down Restart your computer  
#
#
Yes.  
2
3
Windows 98/Me/2000/XP – Before Windows starts, press [F8] for the Windows startup  
menu to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before  
Windows starts.)  
Select “safe mode” or “VGA mode”, then press [Enter].  
If your primary display is unusable  
:
Windows 98/Me –  
1
2
Press [Ctrl]+[Alt]+[Del] twice to restart your computer.  
Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]  
doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)  
3
Select “safe mode”, then press [Enter].  
Windows 2000/XP –  
1
Press [Ctrl]+[Alt]+[Del]  
restart your computer.  
#
[Tab]  
#
[Tab]  
#
[Enter]  
#
[$] (down arrow)  
#
[Enter] to  
2
3
Before Windows starts, press [F8] for the Windows startup menu to appear.  
Select “safe mode”, then press [Enter].  
Windows NT 4.0 –  
1
Press [Ctrl]+[Alt]+[Del]  
restart your computer.  
#
[Tab]  
#
[Tab]  
#
[Enter]  
#
[$] (down arrow)  
#
[Enter] to  
Matrox Graphics Card – User Guide  
13  
     
2
From the startup menu, choose Windows “VGA mode”.  
Main troubleshooting  
This section addresses possible problems that could prevent you from using your computer.  
Problem Computer doesn’t display information or boot after Matrox card is installed  
1Cause Your Matrox card may not be properly installed.  
1Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly  
inserted in its expansion slot and that all connections to it are firmly in place. For more  
information, see “Hardware installation”, page 2.  
2Cause There may be an unsupported graphics adapter in your computer. (For Matrox multi-display  
mode in Windows NT, all graphics cards in your computer must be Matrox cards supported  
by the display driver.)  
1Solution If an unsupported graphics card is plugged into an expansion slot, remove it.  
2Solution If a graphics adapter is built into your computer motherboard, your system may not have  
automatically disabled it when you inserted your Matrox card. Check your system manual for  
instructions on how to disable your computer’s built-in graphics adapter.  
3Cause Your computer BIOS (Basic Input/Output System) may not be up to date. For more  
information on your computer BIOS, see your system manual.  
1Solution Reinstall your previous graphics card and, if possible, update your computer BIOS. This can  
usually be done with software from the manufacturer of your computer. Contact your system  
vendor or manufacturer to get a BIOS update for your computer.  
To get the correct BIOS update, you may need to know the serial number your computer  
displays when it restarts. (This number is usually in the lower-left corner of the display.)  
4Cause The BIOS of your Matrox graphics card may need to be updated or restored.  
1Solution For advanced users – If you have another VGA-compatible graphics card (ISA or PCI), you  
can try resetting the BIOS of your Matrox graphics card.  
1
2
Turn off your computer and insert the other graphics card into an expansion slot. For  
more information on expansion slots, see “Choose an expansion slot”, page 3.  
Plug your monitor into the other graphics card and restart your computer.  
14  
Matrox Graphics Card – User Guide  
   
Note: Make sure your computer uses the other graphics card to control your primary  
display. The graphics card that controls your primary display is the one that first displays  
information when you restart your computer. (A DualHead-supporting graphics card  
may display this startup information on both of its displays at the same time.)  
Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI, or AGP  
– see “Choose an expansion slot”, page 3) of each graphics card help determine which  
graphics card controls your primary display.  
To control which graphics card is used for your primary display, you may be able to  
change the configuration of your computer BIOS. For information on how to change  
your computer BIOS settings, see your system manual.  
3
4
Make sure Matrox System Utilities are installed on your computer. (These can be  
installed from your Matrox CD-ROM.)  
Windows 98/Me/2000/XP or NT 4.0 – Click Start  
#
Run, type c:\matrox\util\pbioswin,  
then click OK. Follow the on-screen instructions.  
DOS – Restart your computer in DOS mode, then type:  
cd c:\matrox\util [Enter]  
upbiosdos [Enter]  
5
6
Turn off your computer, remove the other graphics card, then plug your monitor into  
your Matrox graphics card.  
Restart your computer.  
Problem Wrong color balance, screen image off-center, or no picture at all  
1Cause Your monitor video controls may be improperly set.  
1Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see  
your monitor manual.  
2Cause Your monitor may not be properly connected.  
1Solution Make sure your monitor is properly connected to the correct connector on your Matrox  
graphics card (see “Connection setup”, page 4).  
2Solution Make sure the monitor power cable is firmly in place.  
Matrox Graphics Card – User Guide  
15  
       
3Solution Make sure the connection to the back of the monitor is firmly in place.  
If your monitor uses BNC input, make  
sure the Red (R), Green (G), Blue (B),  
Horizontal Sync (HSYNC – white or gray  
wire), and Vertical Sync (VSYNC – black  
wire) connections are firmly in place and  
plugged into the correct input.  
Bayonet Nut Connect (BNC)  
3Cause If your monitor uses BNC input, one or more connection settings may be incorrect.  
1Solution Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the  
sync set to “external”. These controls are usually switches on the back of your monitor.  
4Cause If display problems occur after the startup screen of your operating system, your software  
monitor settings may be incorrect.  
1Solution Make sure correct software monitor settings are selected.  
If your primary display is still usable, see “Monitor setup”, page 9. Otherwise, see the next  
troubleshooting item.  
Problem After the startup screen, or after display settings are changed,  
the screen image is garbled or unusable  
(blank screen, rolling or overlapping screen images)  
1Cause The Matrox display driver may be trying to use settings your monitor doesn’t support. This  
can happen if a monitor was never selected in the software and the display resolution was  
changed to one your monitor doesn’t support, or if the monitor connected to your computer  
was changed without changing it in the software.  
WARNING: If incorrect software monitor settings are applied, some monitors can be  
permanently damaged. For more information, see your monitor manual.  
1Solution Windows 98/Me/2000/XP –  
1
If your primary display is unusable, restart your computer in safe mode (see “Restarting  
in safe mode”, page 13).  
2
3
Right-click the Windows desktop background, then click Properties  
#
Settings.  
Move the Screen area (Windows 98/Me/2000) or Screen Resolution (Windows XP)  
slider down to its lowest setting, then click OK  
.
4
Restart your computer normally.  
16  
Matrox Graphics Card – User Guide  
       
5
6
Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 9).  
Make sure you’re not using inappropriate monitor setting customizations: Access the  
PowerDesk Monitor Settings property sheet (see “Accessing PowerDesk property sheets”,  
page 9), then click Delete all customizations  
.
7
Restore your original display settings (see steps 2 and 3).  
Note: In multi-display mode (see “DualHead Multi-Display setup”), each monitor has its  
own monitor settings (refresh rates).  
Windows NT 4.0 –  
1
If your primary display is unusable, restart your computer in VGA mode (see “Restarting  
in safe mode”, page 13).  
2
Right-click the Windows desktop background, then click Properties  
#
Settings.  
Windows may prompt you that the display settings are incorrect for the current mode;  
click OK to continue.  
3
4
5
Move the Desktop area slider down to its lowest setting, then click OK.  
Restart your computer normally.  
Select a monitor with the Matrox PowerDesk Monitor property sheet, then adjust your  
display settings. For more information, see the Matrox PowerDesk online  
documentation.  
2Cause Files on your system may have been deleted or corrupted.  
1Solution Remove, then restore Matrox software:  
Note: Before removing software, make sure you have all the necessary files to reinstall  
software that may still be needed. Also, make sure the display driver you reinstall supports all  
Matrox products in your computer.  
Windows 98/Me/2000/XP or NT 4.0 –  
1
If your primary display is unusable, restart your computer in safe mode or VGA mode  
(see “Restarting in safe mode”, page 13).  
2
To remove Matrox software:  
"
Windows 98/Me – Click Start  
#
Settings  
#
Control Panel  
#
Add/Remove Programs  
Add/Remove Yes  
(double-click)  
#
Matrox Graphics Software (remove only)  
#
#
.
Matrox Graphics Card – User Guide  
17  
     
"
Windows 2000 – Click Start  
#
Settings  
#
Control Panel  
#
Add/Remove Programs  
(double-click)  
#
Matrox Graphics Software (remove only)  
#
Change/Remove  
#
Yes  
.
"
"
Windows XP – Click Start  
#
Control Panel*  
#
Add or Remove Programs  
#
Matrox  
Graphics Software (remove only)  
#
Change/Remove Yes  
#
.
Windows NT 4.0 – Click Settings  
#
Control Panel Add/Remove Programs  
#
(double-click)  
#
Install/Uninstall  
#
Matrox Graphics Software (remove only)  
#
Add/Remove  
#
Yes  
.
3
After removing Matrox software, install the latest display driver for your Matrox graphics  
card. You may also need to reinstall other Matrox software.  
Note: Windows 2000/XP – You may need administrator rights to remove certain software.  
For more information, see Windows documentation.  
*Note: Windows XP – This guide assumes you’re using the default “category view” with your  
Windows Control Panel. If you’re not using “category view” (that is, you’re using the “classic  
view”), directions for using the Control Panel are the same as those for Windows 2000.  
18  
Matrox Graphics Card – User Guide  
 
More information  
We provide additional documentation in help files, Readme files, and Adobe Acrobat PDF (Portable  
Document Format) files. To view or print PDF files, use the Acrobat Reader program, which you can  
install from the Matrox installation CD-ROM. This guide is available on the CD-ROM as a PDF file  
(Doc\English\Guide\Guide_en.pdf).  
The online version of this guide has additional information, including the following sections: “TV  
output”, “Extra troubleshooting”, “Display information”, “Hardware information”, “Customer  
support”, “Warranty”, and “Software license agreement”. The “Extra troubleshooting” section  
includes more information on the following problems:  
" Can’t use Windows, Windows reports a  
configuration error, and/or can’t install or uninstall  
Matrox display driver  
" Program window or dialog box doesn’t appear on  
screen  
" Display on digital monitor appears blurry or uses  
only a portion of the screen  
" Monitor settings aren’t automatically detected  
" After game for Windows 98/Me/2000/XP starts,  
" Video file playback is jerky (skipping frames)  
" Can’t view video  
" Mouse pointer flickers or disappears when it’s over  
a video window  
" DVD video playback is jerky (skipping frames)  
" Can’t play certain DVD videos  
" Can’t record DVD video  
monitor doesn’t display properly  
" Setup program reports an IRQ problem  
" Game for Windows 98/Me/2000/XP doesn’t start or  
runs slower than normal  
" After restarting computer, Windows 98/Me warns  
that the graphics card isn’t configured correctly  
" Using multiple displays under Windows  
98/Me/2000/XP or NT 4.0, program doesn’t work  
with main graphics card  
" Not all graphics cards in the computer are fully  
supported  
" In multi-display mode, displays aren’t numbered  
consecutively  
" Screen image defects appear, program doesn’t run  
properly, or Windows doesn’t work properly  
" TV image is garbled or unusable  
" Computer text is hard to read with a TV  
" Poor TV or video recorder image quality  
" Can’t record video with a video recorder  
" Video appears stretched or squished on a TV  
" Sound doesn’t record, video files play back with no  
sound, or sound output is distorted or too loud  
Note: Be sure to check for any last-minute release notes at the end of this manual and in the  
Matrox CD-ROM Readme file. Also, check the Matrox Web site (www.matrox.com/mga) for  
the latest Matrox software, technical support, and product information.  
Matrox Graphics Card – User Guide  
19  
     
TV output  
If your Matrox graphics card has a second monitor connector,  
you can use the TV output adapter to connect a TV or video  
recorder to view or record the secondary display of your  
Matrox graphics card. If a TV output adapter wasn’t included  
with your Matrox product, you can purchase it separately (see  
http://shopmatrox.com). This section describes how to use the  
TV output feature.  
TV output adapter  
Note: TV output isn’t supported with full-screen DOS display modes (for example, the  
information you see before Windows starts) or with standard VGA mode (for example, when  
you restart Windows in “safe mode”). Older programs may use these display modes. While  
one of these display modes is in use, your TV displays nothing (black).  
Connection setup  
1
Turn off computer  
Windows 98/Me/2000/XP or NT 4.0 – To shut down your computer, click Start  
#
Shut Down  
#
Shut down  
#
OK, then turn off your computer.  
WARNING: Don’t change monitor connections while your computer is turned on. While  
your computer is turned on, it may be using monitor settings that are specific to the current  
monitor connections.  
If a display device (monitor, TV or video recorder) is connected while your computer is using  
settings intended for another display device, the display of the new device may be garbled or  
unusable. Some devices may be permanently damaged if incorrect settings are used.  
2
Attach TV adapter  
Attach the TV output adapter to the  
secondary connector of your graphics  
Secondary  
connector  
card or to the connector labeled  
your dual-monitor cable.  
2
on  
TV output  
adapter  
Matrox card  
20  
Matrox Graphics Card – User Guide  
             
3
Connect video output  
TV or video recorder  
using composite video  
To connect to a TV or a video recorder, you’ll  
need a composite video (RCA) or S-video  
cable.  
TV or video  
recorder using  
S-video  
If your video device (a TV or a video  
recorder) didn’t come with one of these  
cables, these types of cable are available at  
most electronics stores. The type of cable  
you use depends on what your video device  
supports. Many video devices support  
composite video connections, and some  
higher-quality video devices support  
S-video connections.  
Composite  
video (RCA)  
cable  
Matrox card  
S-video cable  
a
b
c
Attach one end of your composite video  
or S-video cable to the appropriate  
connector on your TV adapter.  
*
Attach the other end to the VIDEO IN  
connector on your TV† or video  
TV adapter  
recorder.  
Before viewing or recording video  
output directly from your computer,  
make sure your TV or video recorder is  
set up to use line input. For example, if  
your TV has a TV/VIDEO switch, set it to  
VIDEO; or if your video recorder has a  
(Note: Using the Matrox composite  
video and S-video connectors at the  
same time is optional.)  
TUNER/LINE switch, set it to LINE  
.
Optionally, if you use the composite video and S-video connectors on your Matrox TV  
adapter, you can directly connect two different video devices at the same time.  
To v iew and record output from the same Matrox video connector, you can connect it to a  
video recorder and connect the video recorder to a TV. For more information, see your video  
recorder and TV manuals.  
* The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use different labels  
for the same type of controls and connectors. For example, the VIDEO IN connector on your TV may be labeled VIDEO 1 (or VIDEO  
2). To match labels, see the documentation for your video devices.  
† If your TV only has an antenna or cable TV connector, you can use an RF modulator to connect it to your Matrox card. RF  
modulators are available at most electronics stores.  
Matrox Graphics Card – User Guide  
21  
4
Connect audio output  
Typically, the sound output from a  
computer comes from speakers connected  
to your sound card. If you prefer, you can  
hear or record the sound output from your  
computer using the same TV or video  
recorder you connect to your graphics card.  
To do this, you need an audio cable with a  
stereo jack on one end and two RCA  
connectors on the other end. If you don’t  
have this type of cable, you can buy one at  
most consumer electronics stores.  
TV or video  
recorder  
a
Plug the stereo-jack end of the audio  
*
cable into the LINE OUT  
(
)
connector on your sound card.  
Sound  
card  
b
Plug the other end of the cable into the  
left (  
L
) and right (  
R)  
AUDIO IN  
connectors of your video device. For  
more information, see your sound card  
manual.  
SCART adapter  
Some video devices in Europe only have SCART  
connectors. This type of connector includes video  
and audio, whereas composite video or S-video  
connectors include only video.  
SCART connector  
If your TV or video recorder only uses a SCART  
connector, you need a SCART cable adapter to  
connect your computer to that TV or video recorder.  
You need a SCART adapter that has at least 2 or 3  
connectors – 1 video and 1 or 2 audio. The video  
connector has to be either composite or S-video. If  
you don’t already have this type of adapter, it should  
be available at your local electronics store. To find out  
if your TV or your video recorder supports  
Composite SCART  
adapter with 3  
connectors  
S-video SCART  
adapter with 3  
connectors  
composite or S-video, see its documentation.  
To use a SCART adapter, connect the SCART end of the adapter to your TV or video recorder, then  
connect the other end to your Matrox TV adapter and sound card.  
* If your computer has no audio LINE OUT connector, you can use its SPKR (speaker) connector instead. In this case, all your  
computer sound output goes to the video device you connected to.  
22  
Matrox Graphics Card – User Guide  
           
Software setup  
If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view  
or record your display on your TV or video recorder. (To connect video devices to your computer, see  
page 20.)  
TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower  
refresh rates may result in more noticeable flicker.  
Note: Two TV standards are supported for TV output. The NTSC standard is used in North  
America and Japan, among other places. The PAL standard is used in most of Western Europe  
and in China, among other places.  
If an incorrect TV standard is selected in Matrox software, the output from your computer  
may not appear or record properly on your TV or your video recorder. To find out what  
standard your TV or video recorder supports, see its documentation.  
Windows 98/Me/2000/XP – To add a TV to your Windows desktop, see “DualHead Multi-  
Display setup”, page 10.  
Windows 98/Me/2000/XP or NT 4.0 – To use TV output, you can use the DualHead Clone  
,
DualHead Zoom, or DualHead DVDMax* features (see “Other DualHead features”, page 11).  
Windows 98/Me/2000/XP – To adjust TV settings, access the Matrox PowerDesk DualHead  
property sheet (see “Accessing PowerDesk property sheets”, page 9).  
Windows NT 4.0 – To adjust TV settings, access the Matrox PowerDesk Monitor property  
sheet (see “Accessing PowerDesk property sheets”, page 9). To adjust advanced TV settings,  
click Advanced TV Settings  
.
For more information on how you can use your secondary display, see Matrox PowerDesk  
online help.  
* (1) Under Windows NT 4.0, the DualHead DVDMax feature isn’t supported. (2) If you have a PCI G450-based graphics card, this  
feature may not be supported with computers that don’t have Intel chipsets.  
Matrox Graphics Card – User Guide  
23  
   
Extra troubleshooting  
Graphics  
The following troubleshooting items address problems related to graphics cards.  
Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install  
or uninstall Matrox display driver  
Note: Windows 2000/XP or NT 4.0 – You may need administrator rights to install certain  
software. For more information, see Windows documentation.  
1Cause The problem may be specific to the motherboard in your computer.  
1Solution There may be a software update available for your motherboard. To find out what  
motherboard model your computer is using, see your system manual. For more information,  
contact the maker of your motherboard or computer. Many motherboard or computer  
manufacturers have software updates available on their Web site.  
2Cause Files on your system may have been deleted or corrupted.  
1Solution Remove, then restore Matrox software. For more information, see page 17.  
2Solution Windows 98/Me – For advanced users – Manually remove any old or new display drivers,  
then reinstall the latest display driver for your Matrox graphics card.  
Note: Before removing software, make sure you have all the necessary files to reinstall  
software that may still be needed. Also, make sure the display driver you reinstall supports all  
Matrox products in your computer.  
1
2
3
Restart your computer in safe mode (see “Restarting in safe mode”, page 13).  
Click Start System (double click)  
#
Control Panel  
#
#
Device Manager.  
Click the plus sign next to Other devices (if it appears) and Display adapters. Delete all  
listed display adapters (click each, then click Remove), then click OK  
.
24  
Matrox Graphics Card – User Guide  
     
4
In the following folders, remove all files or folders related to “PowerDesk” (pd*.*),  
“Matrox” or “MGA”. (For more information on some files, right-click on them in  
Windows Explorer, then click Properties  
#
Version. The following paths assume default  
installations and may be different on your computer.)  
"
"
"
"
C:\Windows\Start Menu\Programs\StartUp  
C:\Windows\Startmenu\Programs  
C:\Windows\System  
C:\Program Files  
Note: Recent versions of Matrox PowerDesk for Windows 98/Me (5. and later) install  
x
files only to your Windows System folder.  
5
6
Click Start  
#
Run, type regedit, then click OK.  
Under HKEY_LOCAL_MACHINE  
#
SOFTWARE, remove all items starting with “Matrox”  
or “MGA”.  
Note: Recent versions of Matrox PowerDesk for Windows 98/Me (5.  
x
and later) store  
registry settings under HKEY_CURRENT_USER Your settings under  
#
SOFTWARE.  
HKEY_CURRENT_USER are only accessible if you’re logged into Windows with your user  
name.  
7
Restart your computer, then install the latest display drivers for your Matrox graphics  
card. You may also need to reinstall other Matrox software.  
Matrox Graphics Card – User Guide  
25  
 
Problem Monitor settings aren’t automatically detected  
WARNING: If incorrect software monitor settings are used, your display may become  
unusable and some monitors can be permanently damaged. For more information, see your  
monitor manual.  
Note: To check if your monitor settings are properly selected:  
1
Windows 98/Me/2000/XP – Right-click your Windows desktop background, then click  
Monitor. If you’re using multi-display mode, select  
Properties  
#
Settings  
#
Advanced  
#
a display before clicking Advanced  
.
Windows NT 4.0 – Access the Matrox PowerDesk Monitor property sheet (see “Accessing  
PowerDesk property sheets”, page 9). If you’re using multi-display mode, select a display  
number.  
2
If you see the name of your monitor or “Plug-and-Play”, your monitor settings are  
properly selected.  
If you see the wrong monitor name, Unknown monitor (Windows 98/Me), or Default  
monitor (Windows 98/Me/2000/XP or NT 4.0), your monitor settings aren’t properly  
selected.  
1Cause Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many  
older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plug-  
and-Play.  
1Solution Manually select your monitor settings in the software. For Windows 98/Me/2000/XP or NT  
4.0, see “Monitor setup”, page 9.  
2Cause If a monitor was changed or added while Windows was running, the new monitor may not  
be detected by the software.  
1Solution Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be  
automatically detected by the software.  
26  
Matrox Graphics Card – User Guide  
   
3Cause You may be using BNC connectors with a Plug-and-Play monitor. The Plug-and-Play feature  
of a monitor can’t be used with BNC connectors.  
1Solution If there’s an HD-15 connector at the back of your monitor, use this connector instead of the  
BNC connectors.  
BNC (Bayonet Nut Connect)  
connectors  
HD-15 connector  
Problem After game for Windows 98/Me/2000/XP starts,  
monitor doesn’t display properly  
(blank screen, rolling or overlapping screen images)  
1Cause If your game uses a low-resolution (640 × 480 and below), full-screen display mode, your  
monitor may not support the refresh rate the Matrox driver is using.  
1Solution  
1
If the game is still running in full-screen mode and your monitor is unusable, exit the  
game. To do this, press [Alt]+[Tab] once, right-click the name of the game on the  
Windows taskbar, then click Close  
.
2
1
Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 9).  
2Solution  
If the game is still running in full-screen mode and your monitor is unusable, exit the  
game. To do this, press [Alt]+[Tab] once, right-click the name of the game on the  
Windows taskbar, then click Close  
.
2
Access the Matrox PowerDesk Monitor Settings property sheet (see “Accessing  
PowerDesk property sheets”, page 9).  
3
4
Click Select customizations from the Matrox list.  
From the Matrox monitor list, select the monitor model you’re using. If your monitor  
model doesn’t appear in the list, select a monitor that runs at 60 Hz at 640 × 480 (for  
example, Standard monitor types  
#
Vesa 1024X768 @60Hz  
#
Next). Follow the on-  
screen instructions to complete the selection.  
Matrox Graphics Card – User Guide  
27  
     
Problem Setup program reports an IRQ problem  
(3D and video programs don’t work)  
1Cause Your computer or program may not work well with bus mastering.  
1Solution Disable bus mastering:  
(If you want to continue using bus mastering, see the other solutions.)  
Windows 98/Me/2000/XP –  
1
Access the Matrox PowerDesk Options property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
2
3
Clear the Use bus mastering check box.  
Click OK  
#
OK  
#
Yes to accept the changes and restart your computer.  
Windows NT 4.0 –  
1
Access the Matrox PowerDesk Performance property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
2
3
Clear the Use bus mastering check box.  
Click OK  
#
Yes to accept the changes and restart your computer.  
2Cause Your computer may not have given an interrupt request (IRQ) to your Matrox graphics card  
or may have given one used by another device in your computer. This may be because your  
computer’s “Plug-and-Play” feature is turned off.  
Windows 98/Me/2000/XP – To check the display adapter’s IRQ:  
1
Windows 98/Me – Click Start  
#
Control Panel  
#
System (double-click)  
#
Device  
Manager  
.
Windows 2000 – Click Start  
#
Control Panel  
#
System (double-click)  
#
Hardware  
#
Device Manager  
.
Windows XP – Click Start  
#
Control Panel  
#
Performance and Maintenance  
#
System  
#
Hardware  
#
Device Manager  
.
2
3
Click the plus sign to the left of the Display adapters. An “X” through an icon means the  
hardware has been disabled. A circled exclamation point through the icon means the  
hardware has a problem.  
Double-click the name of your Matrox display  
adapter to open a properties dialog box. The  
type of problem is displayed in the General tab  
#
Device status area. Check also the Resources  
tab Resource type list for an Interrupt Request  
#
.
28  
Matrox Graphics Card – User Guide  
     
1Solution Change settings in your computer BIOS setup utility.  
If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ  
to a VGA adapter, make sure they’re enabled. If your computer doesn’t have these options,  
you may be able to manually assign an IRQ to your graphics card using the BIOS setup utility.  
For more information on the BIOS setup utility of your computer, see your system manual  
or contact your system manufacturer.  
3Cause Windows 98/Me – Other devices in your computer may have IRQs unnecessarily allocated to  
them. Each time cards are moved to different expansion slots in your computer, new IRQs  
may be allocated without old ones being deallocated.  
1Solution For advanced users – Remove and restore device drivers.  
Note: Before removing software, make sure you have all the necessary files to reinstall  
software that may still be needed.  
1
2
3
Restart your computer in safe mode (see “Restarting in safe mode”, page 13).  
System (double-click)  
Click Start  
#
Control Panel  
#
#
Device Manager.  
Under Display adapters Network adapters, or SCSI controllers, remove any redundant  
,
or unused device drivers. To remove a driver, select its name, then click Remove. (If  
you’re not sure whether a driver is redundant or unused, you can remove it. When  
Windows restarts, Windows automatically restores needed drivers or prompts you to  
reinstall them.)  
4
Restart your computer normally.  
4Cause Your computer’s other BIOS settings may be incorrect.  
1Solution Reset your computer BIOS settings to the factory defaults using your computer’s built-in  
BIOS setup utility. The factory defaults are usually the “safest” settings. Check your system  
manual for more information.  
Problem Game for Windows 98/Me/2000/XP doesn’t start or runs slower than normal  
(program uses Microsoft DirectX interface)  
1Cause An older version of DirectX may be installed. The Matrox CD-ROM setup program installs  
DirectX, but some programs install an older version of DirectX (overwriting your version).  
To see what version of DirectX is installed:  
1
Access the Matrox PowerDesk Information property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
Matrox Graphics Card – User Guide  
29  
         
2
Look at the Microsoft DirectX label.  
1Solution If DirectX 7.0 or later isn’t installed, install it. Run the setup program from the DirectX folder  
of the Matrox installation CD-ROM.  
Problem After restarting computer, Windows 98/Me warns that  
the graphics card isn’t configured correctly  
1Cause You may have a conflict because of previously installed display drivers.  
1Solution Delete all existing display drivers and reinstall Matrox display drivers.  
1
2
3
4
5
If Windows prompts you to start the Add New Hardware Wizard, click Cancel. (If you  
start the Wizard, it will not detect your graphics card.)  
Click Start  
Manager  
#
Control Panel  
#
System (double-click)  
#
Device  
.
Click the plus sign next to Other devices (if it appears) and  
Display adapters  
.
Delete all listed display adapters (click each, then click Remove),  
then click OK  
.
Restart your computer and reinstall the Matrox display drivers  
(see page 8).  
ng multiple  
plays…  
Problem Using multiple displays under Windows 98/Me/2000/XP or NT 4.0,  
program doesn’t work with main graphics card  
1Cause Your main graphics card may not be controlling your primary display. The graphics card that  
controls your primary display is the one that first displays information when you restart your  
computer. (A DualHead-supporting graphics card may display this startup information on  
both of its displays at the same time.)  
Programs that don’t recognize multiple displays may not work with a graphics card unless it’s  
controlling your primary display.  
Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI or AGP – see  
“Choose an expansion slot”, page 3) of each graphics card help determine which graphics  
card controls your primary display.  
30  
Matrox Graphics Card – User Guide  
       
1Solution If you’re having problems with a program that can be moved on your Windows desktop, run  
this program on your primary display. Make sure the program window doesn’t overlap any  
other display. If the program doesn’t work with the graphics card controlling your primary  
display, or you want your main graphics card to control your primary display, see the other  
solutions.  
2Solution Change the configuration of your computer BIOS so that the slot type of your main graphics  
card has priority for becoming the primary display. For information on how to change your  
computer BIOS settings, see your system manual.  
If your computer BIOS doesn’t let you select which slot type has priority for becoming the  
primary display, a BIOS update may be available to let you do this. (The BIOS of most  
computers can be updated with software.) For a possible BIOS update for your computer,  
contact your system vendor.  
3Solution If there’s a graphics controller built into the motherboard of your computer, by changing  
your computer BIOS settings, you may be able to change which device controls your primary  
display. For more information, see your system manual.  
4Solution If you don’t need to use the graphics card that’s controlling your primary display, remove it  
from your computer. If your primary display is controlled by the motherboard of your  
computer, see your system manual for information on how to disable this graphics controller.  
2Cause The program you’re using may not work properly with systems using more than one display  
at a time.  
1Solution An update may be available for the program you’re using. This update may fix problems this  
program has with multi-display systems. For more information, contact the software  
distributor for the program you’re using.  
2Solution Windows 98/Me/2000/XP – For advanced users – To use a program that doesn’t support  
multi-display systems, you can disable all displays other than your primary display:  
1
Through the DualHead property sheet, make sure the DualHead Multi-Display feature is  
disabled. To access this property sheet, see “Accessing PowerDesk property sheets”, page  
9.  
2
3
Windows 2000/XP – Restart your computer in safe mode (see “Restarting in safe mode”,  
page 13).  
Windows 98/Me – Click Start  
#
Control Panel  
#
System (double-click)  
#
Device  
Manager  
.
Windows 2000 – Click Start  
#
Control Panel  
#
System (double-click)  
#
Hardware  
#
Device Manager  
.
Windows XP – Click Start  
#
Control Panel  
#
Performance and Maintenance  
#
System  
#
Hardware  
#
Device Manager  
.
Matrox Graphics Card – User Guide  
31  
 
4
5
Click the plus sign to the left of the Display adapters.  
For each display adapter, except for the one controlling your primary display:  
Windows 98/Me – Double-click the name of a  
display adapter to open a properties dialog box.  
Enable the Disable in this hardware profile check  
box, then click OK  
.
Windows 2000/XP – Right-click the name of a display adapter, then click Disable  
#
Yes.  
Note: Your primary display can’t be disabled.  
6
7
Windows 98/Me – Click Close  
#
Yes.  
Restart your computer for changes to take effect.  
Note: To restore display adapters, repeat steps 3–7, but do the following in step 5:  
!
!
Windows 98/Me – Clear the Disable in this hardware profile check box.  
Windows 2000/XP – Click Enable  
.
Problem Not all graphics cards in the computer are fully supported  
(Software doesn’t work with a certain graphics card, or another graphics card  
doesn’t work at all)  
1Cause If you have different models of graphics cards in your computer, your Matrox display driver  
may not support all the graphics cards in your computer.  
Under Windows 98/Me/2000/XP, a display driver may support one or more graphics cards.  
If a display driver doesn’t support a certain card, a different display driver must be used for  
that card. Software that depends on a certain display driver may not work with a graphics  
card that’s not using the same display driver.  
Under Windows NT 4.0, only one display driver at a time may be used. To use more than one  
graphics card, the display driver must support all the graphics cards installed. If an  
unsupported graphics card is installed in your computer, that card either isn’t used or your  
computer restarts in VGA mode (single-display, 640 × 480 resolution, 16 colors).  
32  
Matrox Graphics Card – User Guide  
     
1Solution Install the latest unified display driver for your Matrox graphics cards. (A unified display  
driver supports more than one model of graphics card.) This driver is available on the Matrox  
Web site (www.matrox.com/mga). Make sure that the display driver supports all Matrox  
products in your computer. Install the display driver by running the setup program included  
with it.  
Note: If your Matrox product was provided by the manufacturer of your computer, check the  
Web site of that manufacturer for the latest display driver. A display driver provided by the  
manufacturer of your computer is more likely to be tested with your computer model.  
Note: A unified Matrox display driver may not be available for all the models of Matrox  
graphics cards installed in your computer (especially for older models). Under Windows  
98/Me/2000/XP you can use more than one display driver in this case.  
2Solution If a graphics card isn’t supported, you may need to remove it. If there’s a graphics processor  
built into the motherboard of your computer that’s not supported by your software, see your  
system manual for information on how to disable this graphics processor.  
2Cause Windows 98/Me/2000/XP – If the Windows method for display driver installation was used  
(instead of running the setup program included with your Matrox display driver), the driver  
may not be installed for all the graphics cards it supports.  
1Solution Run the setup program included with the Matrox display driver. The setup program  
automatically installs the display driver for each Matrox graphics card it supports.  
Problem In multi-display mode, displays aren’t numbered consecutively  
1Cause If you have more than one graphics card in your computer, the  
display numbering may not be consecutive for the displays of a  
multiple-display card (for example, a DualHead supporting  
card). Display numbering depends on the types of expansion slots used in your computer  
(AGP and PCI) and the BIOS settings of your computer.  
1Solution Windows* 98/Me/2000/XP – Move the displays in Windows.  
(* Windows 2000/XP – In “Separate resolutions…” mode only.)  
1
Right-click your Windows desktop background, then click Properties  
#
Settings.  
Matrox Graphics Card – User Guide  
33  
       
2
Select a display and move it according to the physical position of the monitor it’s  
associated with.  
Note: In multi-display mode for Windows 2000/XP and Windows NT 4.0, you may have  
limited control over the arrangement of your displays. For more information, see Matrox  
PowerDesk documentation.  
Problem Screen image defects appear, program doesn’t run properly,  
or Windows doesn’t work properly  
(example: mouse pointer not drawn properly)  
1Cause Some programs may not work properly with some Matrox acceleration.  
1Solution Disable specific types of software acceleration:  
Windows 98/Me/2000/XP –  
1
2
3
Access the Matrox PowerDesk Options property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
Clear one or more check boxes, starting with Use device bitmaps caching  
.
For more information, see context-sensitive help.  
Click OK  
#
Close to accept the changes. (Depending on the feature you disabled, you  
may have to restart your computer for the changes to take effect.)  
Windows NT 4.0 –  
1
Access the Matrox PowerDesk Performance property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
2
3
Clear one or more check boxes. For more information, see context-sensitive help.  
Click OK  
#
Yes to accept the changes. (Depending on the feature you disabled, you may  
have to restart your computer for the changes to take effect.)  
2Solution Windows 98/Me/2000 – Disable Windows effects:  
1
2
Right-click your Windows desktop background, then click Properties  
Disable one or more features under Visual effects  
#
#
Effects.  
.
Windows XP –  
1
Right-click your Windows desktop background, then click Properties  
Appearance  
#
Effects  
.
2
Disable one or more features.  
34  
Matrox Graphics Card – User Guide  
   
3Solution If possible, update your Matrox display driver. Matrox makes new display drivers available on  
the Matrox Web site (www.matrox.com/mga)  
Note: If your Matrox product was provided by the manufacturer of your computer, check the  
Web site of that manufacturer for the latest display driver. A display driver provided by the  
manufacturer of your computer is more likely to be tested with your computer model.  
4Solution Disable Matrox hardware acceleration:  
Windows 98/Me –  
1
2
3
4
Right-click the My Computer icon on the Windows desktop background.  
Click Properties  
Move the Hardware acceleration slider to None  
Click OK Close Yes to accept the changes and restart your computer.  
#
Performance  
#
Graphics.  
.
#
#
Windows 2000/XP –  
1
Right click your Windows desktop background, then click Properties  
#
Settings  
#
Advanced  
Move the Hardware acceleration slider to None  
Click OK OK to accept the changes.  
#
Troubleshooting.  
2
3
.
#
2Cause Windows 98/Me – There may be a conflict between resources in your system.  
1Solution  
1
2
3
4
Click Start  
#
Control Panel  
#
System (double-click)  
#
Device Manager.  
Click the plus sign next to Other devices (if it appears) and Display adapters  
Delete any display adapter other than the one for your Matrox graphics card.  
Restart your computer.  
.
Note: If you identify a program that doesn’t work well with Matrox acceleration, please  
contact Matrox technical support (see page 54) and describe the problem. This information  
may help us come up with a fix or work-around in a future driver release.  
Problem Program window or dialog box doesn’t appear on screen  
1Cause Another window or dialog box may be covering the window or dialog box you want to see.  
1Solution Move, close, or minimize any window or dialog box that may be covering the window or  
dialog box you want to see.  
Matrox Graphics Card – User Guide  
35  
 
2Cause If you’re using multi-display mode, the program window or dialog box may be in a display  
or on a monitor that’s unusable.  
1Solution Make sure all the displays and monitors you want to use are usable. For more information,  
see other troubleshooting items in this guide.  
3Cause The software may be using a display you didn’t intend to use or the software may be  
configured to use more displays than the actual number of monitors you have. (For example,  
you may be in DualHead Multi-Display mode but you only have one monitor.)  
1Solution Disable the display:  
Windows* 98/Me/2000/XP –  
(* Windows 2000/XP – In “Separate resolutions…” mode only.)  
1
2
Right-click your Windows desktop background, then click Properties  
#
Settings.  
Select the display you want to disable, then clear the Extend my Windows desktop onto  
this monitor check box.  
Windows* 2000/XP or NT 4.0 –  
(* Windows 2000/XP – In “Same resolutions…” mode only.)  
1
2
Access the Matrox PowerDesk Settings property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
Move the Desktop area slider until the number of displays used matches the number of  
monitors connected, then click OK to accept your changes. (The display you disable must  
be the last one, if it’s not, to change your display configuration, see page 33.)  
4Cause The program window or dialog box may be somewhere off-screen.  
1Solution If the program window you want to see is named on the Windows taskbar, right-click on it  
and select Maximize. (If you click Restore the program window goes back to its previous  
position. To fix this problem, see the other solutions.)  
2Solution Manually move the program window or dialog box:  
1
2
Press [Alt]+[Space].  
If you see a pop-up menu, click Move. If you don’t see a pop-up menu, press [M] (for  
Move).  
3
Press on one of the arrow keys once and move your mouse pointer to where you want the  
window or dialog box to appear, then click. The program window or dialog box should  
appear where you clicked.  
36  
Matrox Graphics Card – User Guide  
3Solution Windows 98/Me/2000/XP – Use the Move All Windows to Primary Display feature to move  
the program window or dialog box. Simply press the keyboard shortcut assigned to this  
feature.  
To assign a keyboard shortcut to this feature:  
1
Right-click the Matrox QuickDesk icon (  
) on your Windows taskbar, then click Hot  
Keys  
.
2
Create a keyboard shortcut for the Move All Windows to Primary Display feature.  
4Solution Windows 2000/XP or NT 4.0 –  
1
Windows 2000/XP – Click the Matrox QuickDesk icon (  
then click Multi-Display Controls  
) on your Windows taskbar,  
.
Windows NT 4.0 – Access the Matrox PowerDesk PowerDesk property sheet (see  
“Accessing PowerDesk property sheets”, page 9).  
2
Enable one or more of the following features:  
"
Open program windows in display  
"
"
Use CenterPOPUP (Windows 2000/XP)  
Center dialog boxes (Windows NT 4.0)  
3
Choose where you want the program window or dialog box to appear.  
For more information, see Matrox PowerDesk context-sensitive help.  
Problem Display on digital monitor appears blurry or uses only a portion of the screen  
1Cause You may be using a lower display resolution than what your digital monitor supports. If your  
monitor supports display scaling, the image on your screen may appear blurry. If display  
scaling isn’t supported, the display may use only a portion of your screen.  
1Solution Select the highest display resolution available. This generally results in better image quality.  
Matrox Graphics Card – User Guide  
37  
   
Video  
The following troubleshooting items address problems related to video files.  
Problem Video file playback is jerky (skipping frames)  
Note: Jerky video file playback may be the result of slow playback or recording. Slow  
recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by  
frames that were dropped during recording, the problem can only be fixed by recapturing the  
video under better conditions.  
1Cause Your hard disk may be too slow.  
1Solution Tr y defragmenting your hard disk.  
Windows 98/Me/2000/XP – To defragment a hard disk, click Start  
#
Programs  
#
Accessories  
#
System Tools  
#
Disk Defragmenter.  
2Solution If possible, try using a faster disk.  
Tip: If your computer has more than one hard disk, you may get better results if you play back  
video files from a disk other than the one where the Windows swap file is stored. The  
Windows swap file is usually stored on drive “C:”.  
3Solution Make sure the drive you’re using (a hard disk drive or DVD drive) is using DMA (if your drive  
supports DMA transfers). To use DMA:  
WARNING: Not all drives support DMA well. For more information, see the documentation  
that came with your hard disk.  
Windows 98/Me –  
1
2
Click Start  
#
Control Panel  
#
System (double-click)  
#
Device Manager.  
Double-click the Disk drives list item to expand it, then double-click the name of the  
drive device you’re using.  
3
4
Click Settings, then enable the DMA check box.  
Click OK  
#
OK  
#
Yes to restart your computer and for changes to take effect.  
Windows 2000/XP –  
1
Windows 2000 – Click Start  
#
Control Panel  
#
System (double-click)  
#
Hardware  
#
Device Manager  
.
38  
Matrox Graphics Card – User Guide  
         
Windows XP – Click Start  
#
Control Panel  
#
Performance and Maintenance  
#
System  
#
Hardware  
#
Device Manager  
.
2
Double-click the IDE ATA/ATAPI controllers list item to expand it, then double-click the  
name of the appropriate controller.  
3
4
Change each Transfer Mode setting to “DMA if available”.  
Click OK to accept the changes.  
Windows NT 4.0 – Install a DMA driver. For most computers, a DMA driver is available for  
Windows NT 4.0 (for example, the “PIIX Bus Master IDE” driver supports many  
computers). For more information on how to get this driver, contact your system vendor.  
2Cause Too many programs may be running (using up computer resources).  
1Solution Close other programs, including memory-resident programs like System Agent  
.
3Cause Your display settings may be too high. As a result, video file playback may not be fully  
supported by Matrox hardware.  
1Solution Try lowering your display settings. We recommend a 1024 × 768 or lower display resolution  
with a 16-bit color palette.  
To access display settings:  
!
Windows 98/Me/2000/XP – Right click your Windows desktop background, then click  
Properties  
#
Settings.  
!
Windows NT 4.0 – Access the Matrox PowerDesk Settings property sheet (see “Accessing  
PowerDesk property sheets”, page 9).  
4Cause Your Matrox graphics card may be sharing an IRQ (interrupt request)  
with another PCI card in your computer (for example, a network  
card).  
Windows 98/Me – To see if your graphics card is sharing an IRQ:  
1
Click Start  
Manager  
#
Control Panel  
#
System (double-click)  
#
Device  
.
2
Look in the list box to see if your Matrox graphics card is  
assigned the same IRQ number as another PCI card in your  
computer.  
1Solution Try moving the PCI card to another PCI slot in your computer. For more information, see  
the documentation for this card or see your system manual.  
Matrox Graphics Card – User Guide  
39  
 
Problem Can’t view video  
1Cause Your display settings may be too high.  
1Solution Try lowering your display settings (resolution, color palette, and/or refresh rate). For  
information on changing display settings, see “Display setup”, page 9.  
2Cause Under certain conditions, certain video may not be viewable with your secondary display.  
1Solution Try using your main display instead.  
Problem Mouse pointer flickers or disappears when it’s over a video window  
1Cause You may be using a customized mouse pointer. Windows draws customized mouse pointers  
in a way that may cause them to flicker or disappear while they’re over a video window.  
1Solution Windows 98/Me/2000/XP – Use default Windows mouse pointers:  
1
Windows 98/Me/2000 – Click Start  
#
Settings  
#
Control Panel.  
Windows XP – Click Start  
#
Control Panel Printers and Other Hardware.  
#
2
3
Double-click the Mouse icon, then click the Pointers tab.  
In the Scheme box, select (or reselect) “(None)”, then click OK  
.
2Cause You may be viewing digital video with the secondary display of your DualHead-supporting  
graphics card. On a secondary display, mouse pointers are drawn in a way that may cause  
them to flicker or disappear while they’re over a video window.  
1Solution View digital video with the main display of your DualHead-supporting graphics card.  
40  
Matrox Graphics Card – User Guide  
     
DVD  
The following troubleshooting items address problems related to DVD. (For general video-related  
troubleshooting items, see “Video”, page 38.)  
Problem DVD video playback is jerky (skipping frames)  
1Cause Your DVD drive may be too slow.  
1Solution If your DVD drive supports DMA transfers, enable this feature (see page 38).  
Problem Can’t play certain DVD videos  
1Cause A DVD video may not play back because the region setting on your DVD player doesn’t  
match the region code on the DVD-ROM disc. DVD players and videos use region codes to  
prevent the playback of video that was intended only for a certain region or market.  
1Solution To get a copy of a DVD video that’s compatible with the region code of your DVD player,  
contact the vendor of that video.  
Problem Can’t record DVD video  
See “Can’t record video with a video recorder”, page 43.  
TV output  
The following troubleshooting items are related to TV output support (see “TV output”, page 20).  
Problem TV image is garbled or unusable  
(a blank screen, or rolling or overlapping screen images)  
1Cause Your TV or video recorder may not be properly connected.  
1Solution Make sure your TV or video recorder is properly connected. For more information, see  
“Connection setup”, page 20.  
2Cause Your TV or video recorder may not be properly set up.  
1Solution If a TV is connected to your Matrox graphics card and the TV has a TV/VIDEO switch, set it  
to VIDEO. For more information, see your TV manual.  
2Solution If a video recorder is connected to your Matrox graphics card and the video recorder has a  
TUNER/LINE switch, set it to LINE. For more information, see your video recorder manual.  
Matrox Graphics Card – User Guide  
41  
           
3Cause Matrox software may not be set up for TV output. Particularly, the TV standard selected may  
not be correct.  
1Solution Windows 98/Me/2000/XP or NT 4.0 – See “Software setup”, page 23.  
4Cause TV output isn’t supported with full-screen DOS display modes (for example, the  
information you see before Windows starts) or with standard VGA mode (for example, when  
you restart Windows in “safe mode”). Older programs may use these display modes. While  
one of these display modes is in use, your TV displays nothing (black).  
1Solution View the program you’re using with your computer monitor instead of your TV.  
Problem Computer text is hard to read with a TV  
1Cause The resolution of a TV is lower than a typical computer display. As a result, some text may be  
harder to read with a TV than with a computer monitor.  
1Solution Lower your computer display resolution:  
Windows 98/Me/2000/XP –  
1
2
Right-click your Windows desktop background, then click Properties  
#
Settings.  
Move the Screen area (Windows 98/Me/2000) or Screen Resolution (Windows XP)  
slider to a lower setting.  
3
Click OK to close the dialog box and apply changes.  
Windows NT 4.0 –  
1
Access the Matrox PowerDesk Settings property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
2
3
Move the Display area slider to a lower setting.  
Click OK to close the dialog box and apply changes.  
2Solution If you’re using a display area larger than 640 × 480, you can use larger system fonts to make  
some text more readable:  
Windows 98/Me/2000/XP or NT 4.0 –  
1
Windows 98/Me/2000/XP – Right-click your Windows desktop background, then click  
Properties  
#
Settings  
#
Advanced  
#
General.  
Windows NT 4.0 – Access the Matrox PowerDesk Settings property sheet (see “Accessing  
PowerDesk property sheets”, page 9).  
42  
Matrox Graphics Card – User Guide  
   
2
3
Under Font size, select Large Fonts  
.
Click OK to close the dialog box and apply changes.  
Problem Poor TV or video recorder image quality  
1Cause Your software TV settings may need adjusting.  
1Solution See “Software setup”, page 23.  
2Cause There may be too many video devices between your video source and destination, or one or  
more of the video devices may be degrading the quality of the video signal. Demodulators,  
long cables, cable extensions and improper connections can all affect video signal quality.  
1Solution If your video equipment supports it, use S-video connections. For more information, see  
“Connection setup”, page 20.  
2Solution Try changing one or more video devices.  
3Solution If possible, use fewer connections. For example, don’t use cable extensions.  
3Cause The image settings on your TV may need adjusting.  
1Solution Some TVs have an aperture control sometimes called PICTURE. Lowering this setting may  
reduce this problem. Reducing your TV’s brightness setting may also improve image quality.  
For more information, see your TV manual.  
Problem Can’t record video with a video recorder  
1Cause The video source may be copy protected. Your Matrox product may not let you make copies  
of copy-protected video. (Some video sources let you make a copy of a video, but you may  
not be able to make a copy of that copy.)  
1Solution To get copies of a copy-protected video, contact the vendor of the video.  
Problem Video appears stretched or squished on a TV  
1Cause Windows 98/Me/2000/XP – If you’re using the DualHead DVDMax feature to view video  
full-screen on your TV, the aspect ratio of a video may not match the aspect ratio of your TV.  
1Solution Adjust software settings:  
1
Access the Matrox PowerDesk DualHead property sheet (see “Accessing PowerDesk  
property sheets”, page 9).  
Matrox Graphics Card – User Guide  
43  
         
2
3
4
5
6
Click DVDMax Options  
.
Select Preserve aspect ratio  
.
Select the aspect ratio of your TV (4:3 or 16:9 – most TVs are 4:3).  
Select Detect based on video window size  
.
Click OK or Apply for your changes to take effect.  
For more information, see context-sensitive help.  
Sound  
The following troubleshooting items address problems related to sound cards.  
Problem Sound doesn’t record, video files play back with no sound, or sound output is  
distorted or too loud  
1Cause If the sound problem is with a particular device (for example, TV or speaker), the volume  
control on the device itself may need adjusting.  
1Solution Adjust the volume control on the device itself.  
2Cause Audio cables may be loose or incorrectly wired.  
1Solution Make sure your sound card cables are properly connected (see “Connect audio output”, page  
22).  
3Cause Your s ou nd card’s Windows software settings may be incorrect. Specifically, input or output  
may be disabled, or volume levels may be too low or too high.  
1Solution Windows 98/Me/2000/XP or NT 4.0 – Make sure your sound card’s Windows software  
settings are correct.  
1
Double-click the speaker icon (  
If you don’t see the speaker icon:  
Windows 98/Me/2000 –  
or  
) on the Windows taskbar.  
a
b
c
d
e
Click Start  
#
Settings  
#
Control Panel.  
Double-click the Multimedia or Sounds and Multimedia icon.  
Enable the “Show volume control on the taskbar” check box.  
Click OK  
.
Double-click the speaker icon on the taskbar.  
44  
Matrox Graphics Card – User Guide  
     
Windows XP –  
a
Click Start  
Audio Devices  
Enable the “Place volume icon in the taskbar” check box.  
Click OK  
Double-click the speaker icon on the taskbar.  
#
Control Panel  
#
Sound, Speech and Audio Devices  
#
Sounds and  
.
b
c
d
.
2
3
4
Click Options  
#
Properties.  
Click the Recording button, enable all check boxes in the list box, then click OK  
.
For the Line In and/or Microphone controls, make sure the Volume slider  
levels are okay (if you’re not sure, try half level), and the appropriate Select  
check box is enabled.  
5
6
Click Options  
#
Properties.  
Click the Playback button, enable all check boxes in the list box, then click  
OK  
.
7
8
For the Master Line, Aux and/or Wave controls, make sure the Volume sliders are at one-  
,
quarter to one-half levels (if you’re not sure, try half level), and the Mute check boxes are  
cleared.  
Close the dialog box.  
Note: Depending on your sound driver, certain labels may be different. For example,  
Line In may be labeled Line  
.
4Cause The problem may be specific to the sound card you have.  
1Solution For more information, see your sound card manual.  
Matrox Graphics Card – User Guide  
45  
 
Display information  
Notes  
!
Your Matrox graphics card is 100% VGA compatible and supports all VESA standards:  
VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play  
monitor).  
!
Matrox graphics cards that can support a secondary display have the Matrox DualHead  
feature.  
!
!
!
The secondary display of your graphics card only supports a 16- or 32-bit color palette.  
3D acceleration is only available with a 16- or 32-bit color palette.  
The display resolutions available depend on your Matrox graphics card, display driver  
and software monitor settings. Different software monitor settings have different  
resolutions available to them. With your software monitor settings, some of the  
resolutions listed in this section may not be available, or resolutions not listed in this  
section may be available. For more information on software monitor settings with  
Windows 98/Me/2000/XP or NT 4.0, see “Monitor setup”, page 9.  
!
Many Plug-and-Play monitors don’t automatically report if they’re capable of 1152 ×  
864, or 1600 × 1200 and higher display resolutions. To use these resolutions, or higher  
refresh rates than those reported by the monitor, you can use the Matrox monitor  
selection method. To use Matrox monitor settings with Windows 98/Me/2000/XP or NT  
4.0, see “Monitor setup”, page 9.  
!
!
The maximum refresh rates listed in this section have been rounded and are based on a  
monitor with a maximum horizontal refresh rate of 130 kHz. Depending on your  
monitor, refresh rate capabilities may vary. For information on the capabilities of your  
monitor, see your monitor documentation.  
If you’re using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play feature  
of your monitor can’t be used. To use the Plug-and-Play feature of your monitor, instead  
of the BNC connectors, use the 15-pin connector at the back of your monitor.  
!
!
In multi-display mode (see “DualHead Multi-Display setup”, page 10), each monitor has  
its own monitor settings (refresh rates).  
You may experience problems viewing certain types of video (for example, DVD video).  
If you experience this problem, try lowering your display settings (resolution, color  
palette, and/or refresh rate). If you’re having problems viewing video with your  
secondary display, try using your main display instead. For information on changing  
display settings, see “Display setup”, page 9.  
46  
Matrox Graphics Card – User Guide  
         
!
G450-based PCI graphics cards are recommended for computers with Intel chipsets.  
With non-Intel chipsets, features and performance may be limited. Specifically, the bus  
mastering feature may not be supported and, as a result, the DualHead DVDMax feature  
may not be supported and OpenGL acceleration may not be available.  
Maximum display resolution  
Aspect ratio  
4:3/5:4 (traditional)  
16:9/16:10 (wide)  
Main display*†  
2048 × 1536  
1920 × 1200  
Secondary display†  
1600 × 1200  
1600 × 1024  
*
†
With digital monitors, the maximum display resolution is 1280 × 1024.  
Millennium G450 LE/LX/PCI – With a 24- or 32-bit color palette, the maximum multi-display resolution may be 1280 × 1024.  
Maximum vertical refresh rate (Hz) *  
Main display  
(360 MHz RAMDAC)  
Secondary display†  
(230 MHz RAMDAC)  
Display  
Aspect ratio  
resolution  
640 × 480  
800 × 600  
1024 × 768  
1152 × 864  
200  
200  
160  
140  
120  
100  
85  
200  
200  
160  
140  
120  
85  
4:3/5:4  
(traditional)  
1280 × 1024  
1600 × 1200  
1800 × 1440  
1920 × 1440  
2048 × 1536  
856 × 480  
—
85  
—
85  
—
200  
160  
120  
110  
100  
200  
140  
90  
1280 × 720  
16:9/16:10  
1600 × 1024  
(wide)  
1920 × 1080  
—
1920 × 1200  
—
*
Based on a monitor with a maximum horizontal refresh rate of 130 kHz  
†
Maximum refresh rates are attainable when using 8- or 16-bit color palettes.  
Maximums may not be attainable at the highest display resolutions with a 24- or 32-bit color palette.  
Matrox Graphics Card – User Guide  
47  
       
Maximum horizontal refresh rate (kHz) *  
Main display  
(360 MHz RAMDAC)  
Secondary display†  
(230 MHz RAMDAC)  
Display  
resolution  
Aspect Ratio  
640 × 480  
800 × 600  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
130  
120  
107  
—
1024 × 768  
1152 × 864  
1280 × 1024  
1600 × 1200  
1800 × 1440  
1920 × 1440  
2048 × 1536  
856 × 480  
4:3/5:4  
(traditional)  
—
—
130  
110  
90  
1280 × 720  
1600 × 1024  
1920 × 1080  
1920 × 1200  
16:9/16:10  
(wide)  
—
—
*
Based on a monitor with a maximum horizontal refresh rate of 130 kHz  
†
Maximum refresh rates are attainable when using 8- or 16-bit color palettes.  
Maximums may not be attainable at the highest display resolutions with a 24- or 32-bit color palette.  
Supported VESA modes (main display)  
In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode  
number. Many Super VGA DOS programs use VESA modes.  
Display  
16 colors  
256 colors  
32 K colors  
64 K colors  
16 M colors  
resolution  
640 × 400  
640 × 480  
800 × 600  
1024 × 768  
1280 × 1024  
—
(VGA)  
102  
—
100  
101  
103  
105  
107  
—
—
—
110  
113  
116  
119  
111  
114  
117  
11A  
112  
115  
118  
11B  
—
48  
Matrox Graphics Card – User Guide  
   
Hardware information  
Features  
Millennium  
G450 / G450 LX  
Millennium  
G450 PCI  
Millennium  
G450 LE  
Millennium  
G450 DVI  
Millennium  
G450 SH  
Matrox G450  
Matrox G450  
Matrox G450  
Matrox G450  
Matrox G450  
Graphics chip  
3D features  
(256-bit DualBus)  
(256-bit DualBus)  
(256-bit DualBus)  
(256-bit DualBus)  
(256-bit DualBus)  
VCQ2 (Vibrant Color Quality2), environment-mapped bump mapping, stencil buffering,  
anisotropic filtering, bilinear filtering, trilinear filtering, alpha blending, anti-aliased vectors,  
vertex fogging, table fogging, specular highlighting, 16-bit Z-buffering, 32-bit Z-buffering, single  
buffering, double buffering, triple buffering, texture mapping, MIP mapping, Gouraud shading  
Main RAMDAC  
Secondary RAMDAC  
Memory  
360 MHz  
230 MHz  
360 MHz  
230 MHz  
360 MHz  
230 MHz  
16 MB  
360 MHz  
230 MHz  
32 MB  
360 MHz  
230 MHz  
32 MB  
16 MB or 32 MB 16 MB or 32 MB  
DDR (Double Data DDR (Double Data SDR (Single Data DDR (Double Data DDR (Double Data  
Memory type  
Rate) SDRAM  
Rate) SDRAM  
Rate) SDRAM  
Rate) SDRAM  
Rate) SDRAM  
*
DualHead  
TV output†  
(Composite video and  
S-video, NTSC and PAL)  
%
%
%
%
—
—
%
%
%
%
AGP 2× and 4×  
compatible  
AGP 2× and 4× AGP 2× and 4× AGP 2× and 4×  
Card type  
PCI‡  
compatible  
compatible  
compatible  
ATX or low-  
profile  
ATX or low-  
profile  
AGP form factor  
ATX  
—
ATX  
*
†
‡
For Matrox products with a single DVI connector, DualHead is supported with a dual-monitor cable (see “Connection setup”, page 4).  
See “TV output”, page 20.  
G450-based PCI graphics cards are recommended for computers with Intel chipsets. See page 47.  
Environmental specifications  
!
!
!
!
!
!
!
Minimum/maximum ambient operating temperatures: 0 to 55º C  
Minimum/maximum storage temperature: -40 to 75º C  
Maximum altitude for operation: 3,000 meters  
Maximum altitude for transport: 12,000 meters  
Operating humidity: 20 to 80% relative humidity (non-condensing)  
Storage humidity: 5 to 95% relative humidity (non-condensing)  
Estimated MTBF (Mean Time Before Failure): 21 years – for the model with the lowest estimated MTBF  
under normal working conditions  
Matrox Graphics Card – User Guide  
49  
     
Digital monitor information (certain models only)  
!
TMDS (Transition Minimized Differential Signaling) encoding based on the Silicon Image PanelLink  
standard  
!
!
DDWG (Digital Display Working Group) compliant DVI connector  
EDID (Extended Display Identification Data) 1.2, 1.3 (without the extended data block), and 2.0 support  
Maximum card dimensions for ATX cards  
5.90 in. / 14.98 cm  
3.25 in. / 8.26 cm  
(PCI: 3.99 in. / 10.14 cm)  
50  
Matrox Graphics Card – User Guide  
   
Maximum card dimensions for low-profile cards  
6.6 in. / 16.77 cm  
2.54 in. /6.45 cm  
Pinouts for analog (HD-15) connector  
5
10  
15  
1
6
11  
Pin  
1
Signal  
Pin  
6
Signal  
Pin  
11  
12  
13  
14  
15  
Signal  
Analog red output  
Analog green output  
Analog blue output  
Not connected  
Ground  
Ground  
Ground  
Ground  
+5 V (DDC)  
Ground  
Not connected  
SDA (DDC)  
2
7
3
8
TTL horizontal sync  
TTL vertical sync  
SCL (DDC)  
4
9
5
10  
Matrox Graphics Card – User Guide  
51  
 
Pin usage for an analog (HD-15) connector with Matrox TV output adapter  
(see “TV output”, page 20)  
5
10  
15  
1
6
11  
Pin Signal  
Pin Signal  
Pin Signal  
1
2
3
4
5
Composite video  
6
7
8
9
Ground  
11 Not connected  
Y (S-video)  
C (S-video)  
Not connected  
Ground  
Ground  
12 Shorted with 15 by adapter  
13 Not used by adapter  
14 Not used by adapter  
15 Shorted with 12 by adapter  
Ground  
Not used by adapter  
10 Ground  
Pin usage for a digital (DVI-I) connector (Certain models only)  
1
8
C1 C2  
9
C3 C4  
C5  
24  
17  
Pin Signal  
Pin Signal  
Pin Signal  
1
2
3
4
5
6
TMDS data 2–  
TMDS data 2+  
9
TMDS data 1–  
17 TMDS data 0–  
18 TMDS data 0+  
19 TMDS data 0/5 shield  
20 TMDS data 5–  
21 TMDS data 5+  
22 TMDS clock shield  
10 TMDS data 1+  
11 TMDS data 1/3 shield  
12 TMDS data 3–  
13 TMDS data 3+  
14 +5 V power  
TMDS data 2/4 shield  
TMDS data 4–  
TMDS data 4+  
DDC clock  
Ground (for +5 V, Hsync, &  
7
8
DDC data  
15  
23 TMDS clock+  
VSync)  
Analog vertical sync  
16 Hot plug detection  
C3 Analog blue  
24 TMDS clock–  
C1 Analog red  
Analog ground  
C5  
(Analog R, G, & B return)  
C2 Analog green  
C4 Analog horizontal sync  
52  
Matrox Graphics Card – User Guide  
 
Pin usage with an analog dual-monitor cable (DVI-I to HD-15)  
(Certain models only)  
1
8
C1 C2  
9
C3 C4  
C5  
24  
17  
Pin Signal  
Pin Signal  
Pin Signal  
1
2
3
4
5
6
TMDS data 2–  
TMDS data 2+  
9
TMDS data 1–  
17 TMDS data 0–  
18 TMDS data 0+  
19 TMDS data 0/5 shield  
20 Analog blue (2)  
21 DDC Clock (2)  
22 TMDS clock shield  
10 TMDS data 1+  
11 TMDS data 1/3 shield  
12 TMDS data 3–  
13 TMDS data 3+  
14 +5 V power  
TMDS data 2/4 shield  
Analog red (2)  
Analog horizontal sync (2)  
DDC clock (1)  
Ground (for +5 V, Hsync, &  
7
8
DDC data (1)  
15  
23 TMDS clock+  
VSync)  
Analog vertical sync (1)  
16 Hot plug detection  
C3 Analog blue (1)  
24 TMDS clock–  
C1 Analog red (1)  
Analog ground  
C5  
(Analog R, G, & B return) (1)  
C2 Analog green (1)  
C4 Analog horizontal sync (1)  
Matrox Graphics Card – User Guide  
53  
       
Customer support  
Matrox Web and FTP sites  
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our  
Web site has product literature, press releases, technical material, a sales office list, trade show  
information, and other relevant material. Our FTP site contains current drivers for Matrox products.  
You can download drivers using the Internet FTP site. You can access our FTP server independently,  
or from the Matrox Web site.  
Our address for Matrox Graphics Inc. is:  
WWW;  
FTP;  
www.matrox.com/mga  
ftp.matrox.com/pub/mga/  
Send questions or comments regarding the site to:  
e-mail; [email protected]  
If you have a problem  
If you have a problem, we recommend that you follow the procedure below for the quickest results.  
1
Contact your dealer – This is usually the quickest and most effective method of technical  
assistance. Your dealer is local and may be familiar with your complete system. In the  
case of hardware warranty assistance, the product must be returned to the dealer, who  
will return it to Matrox.  
2
3
If your Matrox product was provided by your computer manufacturer, contact this  
manufacturer. For contact information, see your computer documentation or contact  
the vendor.  
Direct Matrox Technical Assistance – If you still can’t resolve a problem (and your  
Matrox product wasn’t provided by your computer manufacturer), you can get direct  
technical assistance four ways:  
"
"
"
Call Technical Support (Canada) at 514-685-0270. For residents of Quebec only, call  
514-822-6330  
.
Visit our technical support Web site at  
www.matrox.com/mga/support/tech_support/home.cfm.  
Visit our technical support forum at  
www.matrox.com/mga/support/forum/agree.cfm.  
54  
Matrox Graphics Card – User Guide  
         
"
Write a letter to Graphics Customer Support at our Corporate Headquarters. The  
address is:  
Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4  
.
Information we need  
Please give a complete description of the problem, and include:  
!
!
Matrox card serial number, model number, revision number, BIOS number, driver type  
and version, and memory address at which the Matrox card is installed.  
Computer brand name, system BIOS manufacturer and version number or date, bus  
type, model, processor speed, and amount of memory.  
!
!
Monitor brand and model name.  
Operating system and version – if you’re using a memory manager, its brand and version.  
Also, list any memory-resident programs in use.  
!
!
If you’re using a network card, its brand and version.  
Brand and model of any other cards and devices installed on your system.  
Program specific problems  
If a problem appears with a specific program, please give us the following information:  
!
Display settings (color palette, display resolution, and so on) applied when the problem  
occurs.  
!
!
!
Program name and version. Name any add-on packages you’re using.  
If possible, take note of the file and segment address that caused the problem.  
Detailed steps known to cause the bug, so we can reproduce it.  
Matrox Graphics Card – User Guide  
55  
 
Where to get information  
For display information:  
!
Windows 98/Me/2000/XP or NT 4.0 – Access the Information property sheet (see  
“Accessing PowerDesk property sheets”, page 9).  
For system information:  
!
!
!
Windows 98/Me/2000 – Right-click the My Computer icon on your Windows desktop  
background, then click Properties  
.
Windows 98/Me/2000 – Click Start  
#
Programs  
#
Accessories  
#
System Tools  
#
System Information  
.
Windows NT 4.0 – Click Start  
#
Administrative Tools (Common)  
#
Windows NT  
Diagnostics  
.
!
!
Windows XP – Click Start  
#
#
Control Panel  
All Programs  
#
#
Performance and Maintenance  
Accessories System Tools  
#
System  
.
Windows XP – Click Start  
#
#
System  
Information  
.
56  
Matrox Graphics Card – User Guide  
 
Warranty  
A. Limited Warranty Statement  
1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that  
Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and  
workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original end-  
user purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.  
2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does  
not apply to any:  
a. improper or inadequate maintenance;  
b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product interfaces;  
c. product of a special or custom-made nature;  
d. unauthorized modification or misuse;  
e. improper installation, misapplication or negligence;  
f. operation outside the product’s environmental specifications;  
g. improper site preparation or maintenance;  
h. software;  
i. other causes that do not relate to a product defect;  
j. defects or damage suffered as a result of force majeure (including theft);  
k. defects or damage suffered as a result of normal wear and tear; and/or  
l. stolen goods.  
3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the  
defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall  
return the repaired product or a replacement product within a reasonable delay. The replacement product may not  
be new, provided that it has functionality at least equal to that of the product being replaced.  
4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized  
dealers.  
5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights  
which vary from state to state in the United States, from province to province in Canada, and from country to country  
elsewhere in the world.  
B. Limitations of Warranty  
1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND,  
WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY  
DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives)  
ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED  
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND  
THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE.  
MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE  
FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS.  
2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer  
purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such  
local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.  
3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole  
and exclusive remedies.  
Matrox Graphics Card – User Guide  
57  
   
C. Limitations of Liability  
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO  
EVENT SHALL MATROX BE LIABLE FOR:  
a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether  
based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages;  
and/or  
b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox  
product or any business interruption.  
2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount  
paid by the customer for the defective hardware in question.  
3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the repair or  
replacement of any defective product during the warranty period. Matrox does not offer any other warranty with  
respect to Matrox hardware or software or any other hardware or software.  
4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as  
all transport, insurance, storage and other charges incurred on all returned products.  
D. Obtaining Service  
1. Verify that your Matrox product was installed and configured according to the information in its accompanying  
documentation.  
2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem yourself.  
3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.  
4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all  
identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the  
product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you.  
Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will  
issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform  
you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX’S RMA NUMBER  
AND EXPRESS AUTHORIZATION.  
E. General  
This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada  
applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any  
dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the  
product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than  
Quebec.  
58  
Matrox Graphics Card – User Guide  
 
Software license agreement  
Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are  
reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations.  
1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.  
2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You  
may not use the Software on more than a single computer, even if you own or lease more than one computer, without  
written consent of Matrox.  
3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use  
limitations of this license.  
4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:  
•
•
Providing or disclosing the Software to third parties.  
Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user  
arrangement to users who are not individually licensed by Matrox.  
•
•
•
•
•
Making alterations or copies of any kind in the Software (except as specifically permitted above).  
Attempting to unassemble, de-compile or reverse engineer the Software in any way.  
Granting sublicenses, leases, or other rights in the Software to others.  
Making copies, or verbal or media translations, of the user’s guide.  
Making telecommunication data transmissions of the Software.  
Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser.  
Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original  
Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.  
Limited warranty Matrox warrants to you, for a period of ninety (90) days normal use from your date of purchase, that:  
1. The CD/disks on which the software is furnished and the documentation are not defective.  
2. The Software is properly recorded upon the CD/disks included.  
3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the  
software.  
4. The Software functions substantially as described in the documentation.  
Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not  
meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt.  
The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties  
of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall  
Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may  
incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which  
you may experience.  
Matrox Graphics Card – User Guide  
59  
 
Index  
A
F
S
address, Matrox 55  
Adobe Acrobat 19  
FTP, Matrox 54  
SCART 22  
software  
H
installation  
8
AGP  
3
setup  
–
9 12  
analog monitor  
6
hardware  
sound output 22  
S-video 22  
acceleration 34  
information 49  
B
–
53  
installation  
–
2 3  
,
,
BIOS 15 29 30  
T
BNC monitor connection 16  
,
27  
I
technical assistance 54  
bus mastering 28  
troubleshooting 13  
DVD 41  
–
19  
installation  
hardware  
software  
C
2
8
–
3
graphics 24  
sound 44 45  
TV output 41  
–
37  
CD-ROM, Matrox 15  
,
19  
,
29  
57  
–
IRQ 28 29  
,
composite video 22  
–
44  
connectors  
6
M
–
video 38 39  
customer support 54  
–
56  
,
–
58  
TV output  
monitor  
analog  
adapter 20  
6
D
connection setup 20  
display modes 42  
software setup 23  
–
22  
connection setup  
connectors 51  
digital  
–
4 7  
53  
DDC 10  
–
6
9
digital monitor  
DirectX 29  
6
,
50  
–
troubleshooting 41 44  
settings  
–
10  
,
15  
–
18  
,
27  
multi-display  
mode  
setup 10  
U
display  
9
,
11  
,
14  
,
,
17 33  
modes 20  
primary 15  
unified display driver 33  
–
11  
,
30  
setup  
display information 46  
DualHead 10 40 43  
dual-monitor cable  
–
9 12  
V
O
–
48  
VESA 10  
,
46  
,
48  
,
,
,
,
46  
53  
online documentation 10 17  
,
VGA  
2
,
,
46 48  
6
P
DVI  
5
,
6
,
, ,  
50 52 53  
W
PCI  
PDF 19  
Plug-and-Play  
PowerDesk  
property sheets  
3
,
,
47 49  
E
warning  
2
,
3
,
4
,
9
,
, , ,  
16 20 26 38  
warranty 57  
–
58  
expansion slots  
3
,
14  
9
,
10  
25  
9
Web, Matrox 54  
9
,
12  
,
60  
Matrox Graphics Card – User Guide  
Thank you for choosing Matrox  
Please register online (www.matrox.com/mga/registration/home.cfm) to be eligible  
for customer support, new product announcements, and information on special offers  
and upcoming events.  
USA  
FCC Compliance Statement  
Remark for the Matrox hardware products supported by this guide These devices have been tested  
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These  
limits are designed to provide reasonable protection against harmful interference in a residential installation. This  
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference  
will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception,  
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference  
by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation  
between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected • Consult the dealer or an experienced radio/TV technician for help.  
WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance  
could void the user’s authority to operate this equipment. The use of shielded cables for connection of the monitor to  
the card is required to meet FCC requirements.  
Declaration of conformity of a Class B digital device according to the FCC rules  
We, the Responsible Party Matrox, 1075 Broken Sound Parkway, Boca Raton, FL 33487 • Telephone: (561) 989-9626  
• Attention: Conformity Group Matrox  
Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation  
is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices  
must accept any interference received, including interference that may cause undesired operation. Any question  
regarding this declaration should be forwarded to the above coordinates.  
CANADA  
(English) Industry Canada Compliance Statement  
Remark for the Matrox hardware products supported by this guide These digital devices do not exceed the Class  
B limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.  
(Français) Conformité avec les exigences du ministère de l’Industrie Canada  
Remarque sur les produits matériels Matrox couverts par ce guide Ces appareils numériques n’émettent aucun  
bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le  
Règlement sur le brouillage radioélectrique édicté par Industrie Canada.  
JAPAN  
VCCI Compliance Statement  
Remark for the Matrox hardware products supported by this guide These are Class B products based  
on the standard of the Voluntary Control Council for Interference from Information Technology Equipment  
(VCCI). If these are used near a radio or television receiver in a domestic environment, they may cause radio interference.  
Install and use the equipment according to instructions in the manual.  
EUROPE  
(English) European user’s information – Declaration of Conformity  
Remark for the Matrox hardware products supported by this guide These devices comply with EC  
Directive 89/336/EEC for a Class B digital device. They have been tested and found to comply with  
EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in  
which case the user may be required to take adequate measures.To meet EC requirements, shielded cables must be  
used to connect the monitor and other peripherals to the card. These products have been tested in a typical class B  
compliant host system. It is assumed that these products will also achieve compliance in any class B compliant system.  
(Français) Informations aux utilisateurs Européens – Déclaration de conformité  
Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive  
communautaire 89/336/EEC pour les unités numériques de classe B. Les tests effectués ont prouvé qu’elles sont  
conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un  
environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les  
mesures appropriées. Pour respecter les impératifs communautaires, les câbles de connexion entre le moniteur ou  
autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique  
compatible classe B. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe B.  
(Deutsch) Information für europäische Anwender – Konformitätserklärung  
Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen  
EC Direktive 89/336/EEC für ein digitales Gerät Klasse B. Sie wurden getestet und entsprechen demnach  
EN55022/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung können diese Produkte Funkinterferenzen  
erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Um EG-Anforderungen zu  
entsprechen, müssen zum Anschließen des Monitors und anderer Peripheriegeräte an die Karte abgeschirmte Kabel  
verwendet werden. Diese Produkt wurden in einem typischen, der Klasse B entsprechenden, Host-System getestet. Es  
wird davon ausgegangen, daß diese Produkte auch in jedem Klasse B entsprechenden System entsprechend  
funktionieren.  
(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità  
Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE  
89/336/EEC relativamente ai dispositivi digitali di Classe B. Sono stati provati e sono risultati conformi alle norme  
EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze,  
nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Per soddisfare i requisiti CEE, il  
monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati. Questi prodotti sono stati provati in  
un tipico sistema host conforme alla classe B. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità  
in qualsiasi sistema conforme alla classe B.  
(Español) Información para usuarios europeos – Declaración de conformidad  
Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos  
cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase B. Dichos dispositivos han sido  
sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En  
entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el  
usuario deberá adoptar las medidas adecuadas. Para satisfacer las disposiciones de la CE, deberán utilizarse cables  
apantallados para conectar el monitor y demás periféricos a la tarjeta. Estos productos han sido sometidos a prueba en  
un típico sistema anfitrión que responde a los requisitos de la clase B. Se supone que estos productos cumplirán  
también con las normas en cualquier sistema que responda a los requisitos de la clase B.  
FRANCE  
Avertissement sur l’épilepsie  
À lire avant toute utilisation d’un jeu vidéo par vous-même ou votre enfant Certaines personnes sont  
susceptibles de faire des crises d’épilepsie ou d’avoir des pertes de conscience à la vue de certains types de lumières  
clignotantes ou d’éléments fréquents dans notre environnement quotidien. Ces personnes s’exposent à des crises  
lorsqu’elles regardent certaines images télévisées ou qu’elles jouent à certains jeux vidéo. Ces phénomènes peuvent  
apparaître alors même que le sujet n’a pas d’antécédent médical ou n’a jamais été confronté à une crise d’épilepsie.  
Si vous-même ou un membre de votre famille avez déjà présenté des symptômes liés à l’épilepsie (crise ou perte de  
conscience) en présence de stimulations lumineuses, veuillez consulter votre médecin avant toute utilisation.  
Nous conseillons aux parents d’être attentifs à leurs enfants lorsqu’ils jouent avec des jeux vidéo. Si vous-même ou votre  
enfant présentez un des symptômes suivants: vertige, trouble de la vision, contraction des yeux ou des muscles, perte  
de conscience, trouble de l’orientation, mouvement involontaire ou convulsion, veuillez immédiatement cesser de jouer  
et consultez un médecin.  
Précautions à prendre dans tous les cas pour l’utilisation d’un jeu vidéo • Ne vous tenez pas trop près de  
l’écran. • Jouez à bonne distance de l’écran de TV et aussi loin que le permet le cordon de raccordement. • Utilisez de  
préférence les jeux de vidéo sur un écran de petite taille. • Évitez de jouer si vous êtes fatigué ou si vous manquez de  
sommeil. • Assurez-vous que vous jouez dans une pièce bien éclairée. • En cours d’utilisation, faites des pauses de dix  
à quinze minutes toutes les heures.  
MACROVISION  
(English) A. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, and 4,907,093 licensed for limited  
viewing uses only. B. This product incorporates copyright protection technology that is protected by method claims  
of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.  
Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home  
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or  
disassembly is prohibited.  
(Français) A. Demande de numéros de brevet aux États-Unis 4,631,603, 4,577,216, 4,819,098 et 4,907,093 avec  
licence pour des utilisations limitées d’affichage uniquement. B. Ce produit bénéficie d’une technologie de protection  
de droits d’auteur mis en œuvre par des demandes de brevets américains et d’autres droits de propriété intellectuelle  
de Macrovision Corporation et d’autres propriétaires de droits. L’utilisation de cette technologie de protection de droits  
d’auteur doit être autorisée par Macrovision Corporation, et est destinée à des utilisations domestiques ou de  
consultation limitée autorisées par Macrovision Corporation. L’ingénierie à rebours ou le désassemblage est interdit.  
(Deutsch) A. Patentansprüche für Geräte mit US-Patentnummern 4.631.603, 4.577.216, 4.819.098 und 4.907.093, die  
nur für eingeschränkte Anzeigen lizenziert sind. B. Dieses Produkt enthält urheberrechtlich geschützte Technologie,  
die durch Patentansprüche bestimmter US-Patente und andere geistige Eigentumsrechte der Macrovision Corporation  
und anderen Eigentümern von Rechten geschützt sind. Die Verwendung dieser urheberrechtlich geschützten  
Technologie muß von der Macrovision Corporation genehmigt werden und darf nur zum Abspielen für private Zwecke  
und anderen Einschränkungen unterliegende Zwecke eingesetzt werden, sofern keine Genehmigung für andere  
Zwecke von Macrovision vorliegt. Reverse Engineering und Disassemblieren ist untersagt.  
(Italiano) A. Diritti di brevetto USA n. 4,631,603, 4,577,216, 4,819,098 e 4,907,093 in licenza solamente per la  
visualizzazione limitata. B. Questo prodotto incorpora una tecnologia per la protezione dei diritti d’autore che è  
coperta da brevetti USA e da altri diritti di proprietà intellettuale detenuti da Macrovision Corporation e da altri titolari.  
L’utilizzo di questa tecnologia di protezione dei diritti d’autore deve essere autorizzato da Macrovision Corporation, ed  
è intesa solamente per la visione casalinga ed altri utilizzi limitati salvo diversa autorizzazione di Macrovision  
Corporation. È proibito il disassemblaggio o procedimenti di reverse engineering.  
(Español) A. Aparato patentado en los EE.UU. con los números siguientes. 4,631,603, 4,577,216, 4,819,098 y  
4,907,093 con licencia para visualización limitada únicamente. B. Este producto incorpora una tecnología de  
protección por Copyright mediante la demanda de ciertas patentes en los EE.UU. y otros derechos de propiedad  
intelectual de Macrovision Corporation y otros propietarios de los derechos. La utilización de esta tecnología de  
protección por Copyright debe ser autorizada por Macrovision Corporation y está destinada a su utilización doméstica  
y otras formas de visualización limitada, a menos que Macrovision Corporation exprese lo contrario. Está prohibida la  
utilización de técnicas de ingeniería inversa y el desmontaje.  
Copyright © 2002 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle  
Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.  
Trademarks • Marques déposées • Warenzeichen  
• Marchi registrati • Marcas registradas  
Matrox Electronic Systems Ltd. /  
Matrox Graphics Inc. ........................................................... DualHead®, Matrox®, Matrox Mystique®, Rainbow Runner®,  
CenterWINDOW™, DeskNav™, Desktop Navigator™,  
DVDMax™, HeadCasting™, Matrox G400™, Matrox G450™,  
Matrox G550™, Matrox HD Benchmark™, Matrox Marvel™,  
Matrox MED2mp™, Matrox Millennium™, Matrox MMS™,  
Matrox Multi-Monitor Series™, Matrox MultiDesk™, Matrox  
PowerDesk™, Matrox Quick Connect™, MaxVIEW™, MGA™,  
MGA-G100™, MGA-G200™, Productiva™, QuickDesk™, MGA  
PowerDesk™, PanEND™, PanHOME™, PanLOCK™,  
PC-VCR™, PC-VCR Remote™, PixelTOUCH™  
Adobe Systems Inc. ........................................................... Acrobat®, Adobe®  
Apple Computer, Inc............................................................ Apple®, QuickTime®  
Digimask Ltd........................................................................ Digimask™, DMK™  
Dolby Laboratories, Inc....................................................... Dolby®, Dolby Digital®  
Eastman Kodak Company .................................................. Kodak Precision™  
Intel Corporation.................................................................. Intel®, Indeo®, MMX™, Pentium®  
International Business Machines Corporation.................... IBM®, OS/2®, PowerPC®, VGA®  
LIPSinc................................................................................. LIPSinc™, HeadFone™  
Macrovision Corporation..................................................... Macrovision™  
Microsoft Corporation ......................................................... ActiveMovie™, ActiveX™, Direct3D®, DirectDraw®,  
DirectShow™, DirectVideo™, DirectX™, Microsoft®,  
MS-DOS®, PowerPoint™, Windows®, Windows 98™,  
Windows Me™, Windows for Workgroups™, Windows NT™,  
Windows 2000™, Windows XP™  
Radius Inc............................................................................ Cinepak®  
Silicon Graphics, Inc. .......................................................... OpenGL®  
Silicon Image, Inc................................................................ PanelLink™  
Sonnetech Ltd. .................................................................... Colorific®  
Ulead Systems, Inc. ............................................................ Ulead®, MediaStudio™, Photo Express™, VideoStudio™  
U.S. Environmental Protection Agency............................... Energy Star™  
• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other  
nationally and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les  
marques déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et  
tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les  
présentes. • (Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern  
registriert. Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit  
anerkannt. • (Italiano) I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi  
registrati e nomi commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. •  
(Español) Las marcas registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se  
reconocen todas las demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.  
(English) Disclaimer  
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.  
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information  
provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox  
Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No  
license is granted under any patents or patent rights of Matrox Graphics Inc.  
(Français) Responsabilité  
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT SANS  
PRÉAVIS.  
Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les informations  
contenues dans ce manuel sont reconnues comme étant précises et fiables. Cependant, Matrox Graphics Inc. n’assume  
aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits des tiers résultant de leur  
utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de Matrox Graphics Inc.  
(Deutsch) Haftungsablehnungserklärung  
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG  
GEÄNDERT WERDEN.  
Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Es  
wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die Matrox  
Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen Patentrechte  
noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei Lizenzrechte gewährt  
für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.  
(Italiano) Discrezionalità  
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA  
PREAVVISO.  
Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque  
momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e  
attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro utilizzo, come  
nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.  
(Español) Renuncia  
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN  
CUALQUIER MOMENTO.  
Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La  
información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no  
asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de terceras partes  
derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox  
Graphics Inc.  
Matrox Graphics Inc.  
Deutschland  
1055 St-Regis Blvd.  
Dorval, Quebec  
Matrox Electronic Systems GmbH  
Inselkammerstaße 8  
Canada H9P 2T4  
D-82008 Unterhaching bei  
München, Deutschland  
Tel: (514) 822-6320  
Tel: 089 614 474-0  
Fax: 089 614 9743  
Technical support: (514) 685-0270  
In Quebec, call: (514) 822-6330  
www.matrox.com/mga/support/tech_support/home.cfm  
BBS: 089 614 00 91  
BBS (ISDN): 089 614 474-91  
Web site: www.matrox.com/mga  
Vertriebs Infoline: 089 614 474-44  
Technische Unterstützung: 089 621 70 333  
E-mail: Te[email protected]  
Web-Site: www.matrox.com/mga/deutsch/  
United Kingdom  
Matrox UK  
Sefton Park  
Stoke Poges  
Buckinghamshire  
England SL2 4JS  
France  
Matrox France SARL  
Sales: + 44 (0) 1753 66 55 44  
E-mail: [email protected]  
Fax: + 44 (0) 1753 66 55 99  
2, rue de la Couture, Silic 225  
94528 Rungis Cedex, France  
Tél: 01 45.60.62.00  
Technical support: + 44 (0) 1753 66 55 22  
E-mail: [email protected]  
Fax: 01 45.60.62.05  
Support technique: 01.45.60.62.75  
www.matrox.com/mga/francais/support/tech_support/tech_request_form.cfm  
Italia  
Site Web: www.matrox.com/mga/francais/  
Agenzia Italiana di Matrox Graphics Inc.  
3G electronics  
via Boncompagni 3B  
Hong Kong  
Matrox Asia Ltd.  
20139 Milano, Italia  
12/F, Guangdong Investment Tower  
148 Connaught Road Central  
Sheung Wan  
Fax: 02-5253045  
BBS: 02-5253044  
Hong Kong  
Informazioni commerciali: 02-5253095  
Posta elettronica: [email protected]  
Tel: (852) 2281-5700  
Fax: (852) 2537-9530  
Assistenza tecnica: 02-5253099  
Posta elettronica: [email protected]  
Technical support: (852) 2281-5757  
E-mail: [email protected]  
Sito Web: www.matrox.com/mga/italiano/  

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