Lenovo THINKSERVER 3779 User Manual

http://www.lenovo.com/support

2) Enter your product number (machine type and model number) or select

Servers and Storage from the Select your product list.

3) From Family list, select ThinkServer, and click Continue.

4) Click Downloads and drivers to download firmware updates.

For information about DSA command-line options, go to:

3. Follow the problem-resolution procedures.

The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in

which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually

caused by the UEFI firmware (formerly BIOS firmware), device firmware, or

device drivers that are not at the latest levels.

1) Determine the existing code levels.

In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level.

Important: Some cluster solutions require specific code levels or

coordinated code updates. If the device is part of a cluster solution,

verify that the latest level of code is supported for the cluster solution

before you update the code.

To display a list of available updates for your server, go to

http://www.lenovo.com/thinkserver or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this

document.

a) Go to: http://www.lenovo.com/support.

b) Enter your product number (machine type and model number) or

select Servers and Storage from the Select your product list.

c) From Family list, select ThinkServer, and click Continue.

d) Click Downloads and drivers to download firmware updates.

When you click an update, an information page is displayed, including a

list of the problems that the update fixes. Review this list for your

specific problem; however, even if your problem is not listed, installing

the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work

when you enable it; if you make an incorrect change to the server

configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported.

See http://www.lenovo.com/support to verify that the server supports the

installed operating system, optional devices, and software levels. If any

hardware or software component is not supported, uninstall it to

determine whether it is causing the problem. You must remove

nonsupported hardware before you contact Lenovo or an approved

warranty service provider for support.

2) Make sure that the server, operating system, and software are

installed and configured correctly.

22 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Many configuration problems are caused by loose power or signal

cables or incorrectly seated adapters. You might be able to solve the

problem by turning off the server, reconnecting cables, reseating

adapters, and turning the server back on. See the Installation and User

Guide for the instructions to perform the checkout procedures.

If the problem is associated with a specific function (for example, if a

RAID hard disk drive is marked offline in the RAID array), see the

documentation for the associated controller and management or

controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as

RAID and network adapters.

For problems with operating systems or Lenovo software or devices,

complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this

document.

a) Enter your product number (machine type and model number) or

select Servers and Storage from the Select your product list.

b) From Family list, select ThinkServer, and click Continue.

c) Click Downloads and drivers to download firmware updates.

d) Click User’s guides and manuals for documentation.

c. Lenovo Hints and Tips document known problems and suggested

solutions.

To search for hints and tips, complete the following steps (the actual

procedure might vary slightly from what is described in this document):

Note: Changes are made periodically to the Lenovo Web site.

1) Go to http://www.lenovo.com/support.

2) Select Servers and Storage from the Product list.

3) From the Family list, select ThinkServer RD210 and click Continue.

4) Click on Hints and Tips.

d. Check for and replace defective hardware.

If a hardware component is not operating within specifications, it can cause

unpredictable results. Most hardware failures are reported as error codes in

a system or operating-system log. Hardware errors are also indicated by

light path diagnostics LEDs. See the Installation and User Guide for more

information.

Troubleshooting procedures are also provided on the Lenovo Web site. A

single problem might cause multiple symptoms. Follow the diagnostic

procedure for the most obvious symptom. If that procedure does not

diagnose the problem, use the procedure for another symptom, if possible.

To locate troubleshooting procedures for your server, complete the following

steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this

document.

2) Enter your product number (machine type and model number) or select

Servers and Storage from the Select your product list.

Chapter 4. General Checkout 23

3) From Family list, select ThinkServer, and click Continue.

4) Click on Troubleshooting.

For more troubleshooting information, see the Installation and User Guide.

If the problem remains, contact Lenovo or an approved warranty service

provider for assistance with additional problem determination and possible

hardware replacement. To open an online service request, go to

http://www.lenovo.com/support. Be prepared to provide information about

any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the

problem might not have been previously identified by Lenovo. After you have

verified that all code is at the latest level, all hardware and software configurations

are valid, and no light path diagnostics LEDs or log entries indicate a hardware

component failure, contact Lenovo or an approved warranty service provider for

assistance. To open an online service request, go to http://www.lenovo.com/support.

Be prepared to provide information about any error codes and collected data and

the problem determination procedures that you have used.

24 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Chapter 5. Diagnostics

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these

procedures in the order in which they are presented to diagnose a problem with

your server:

1. Determine what has changed.

Determine whether any of the following items were added, removed, replaced,

or updated before the problem occurred:

v UEFI

v Device drivers

v Firmware

v Hardware components

v Software

If possible, return the server to the condition it was in before the problem

occurred.

2. Collect data.

Thorough data collection is necessary for diagnosing hardware and software

problems.

a. Document error codes and system-board LEDs.

v System error codes: See the Installation and User Guide for information

about a specific error code.

v See the Installation and User Guide for the location of the system-board

LEDs.

v Software or operating-system error codes: See the documentation for

the software or operating system for information about a specific error

code. See the manufacturer’s Web site for documentation.

v Light path diagnostics LEDs: See the Installation and User Guide for

information about LEDs that are lit.

b. Collect system data.

Run Dynamic System Analysis (DSA) Preboot diagnostics program to collect

information about the hardware, firmware, software, and operating system.

Have this information available when you contact Lenovo or an approved

warranty service provider. See http://www.lenovo.com/support for the

instructions to run the DSA Preboot program.

If you need to download the latest version of DSA Preboot, go to

http://www.lenovo.com/support or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this

document.

http://www.lenovo.com/support

2) Enter your product number (machine type and model number) or select

Servers and Storage from the Select your product list.

3) From Family list, select ThinkServer, and click Continue.

4) Click Downloads and drivers to download firmware updates.

For information about DSA command-line options, go to:

3. Follow the problem-resolution procedures.

The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in

which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually

caused by the UEFI firmware (formerly BIOS firmware), device firmware, or

device drivers that are not at the latest levels.

1) Determine the existing code levels.

In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level.

Important: Some cluster solutions require specific code levels or

coordinated code updates. If the device is part of a cluster solution,

verify that the latest level of code is supported for the cluster solution

before you update the code.

To display a list of available updates for your server, go to

http://www.lenovo.com/thinkserver or complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this

document.

a) Go to: http://www.lenovo.com/support.

b) Enter your product number (machine type and model number) or

select Servers and Storage from the Select your product list.

c) From Family list, select ThinkServer, and click Continue.

d) Click Downloads and drivers to download firmware updates.

When you click an update, an information page is displayed, including a

list of the problems that the update fixes. Review this list for your

specific problem; however, even if your problem is not listed, installing

the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work

when you enable it; if you make an incorrect change to the server

configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported.

See http://www.lenovo.com/support to verify that the server supports the

installed operating system, optional devices, and software levels. If any

hardware or software component is not supported, uninstall it to

determine whether it is causing the problem. You must remove

nonsupported hardware before you contact Lenovo or an approved

warranty service provider for support.

2) Make sure that the server, operating system, and software are

installed and configured correctly.

Many configuration problems are caused by loose power or signal

cables or incorrectly seated adapters. You might be able to solve the

problem by turning off the server, reconnecting cables, reseating

adapters, and turning the server back on. See the Installation and User

Guide for the instructions to perform the checkout procedures.

If the problem is associated with a specific function (for example, if a

RAID hard disk drive is marked offline in the RAID array), see the

26 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

documentation for the associated controller and management or

controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as

RAID and network adapters.

For problems with operating systems or Lenovo software or devices,

complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The

actual procedure might vary slightly from what is described in this

document.

a) Enter your product number (machine type and model number) or

select Servers and Storage from the Select your product list.

b) From Family list, select ThinkServer, and click Continue.

c) Click Downloads and drivers to download firmware updates.

d) Click User’s guides and manuals for documentation.

c. Lenovo Hints and Tips document known problems and suggested

solutions.

To search for hints and tips, complete the following steps (the actual

procedure might vary slightly from what is described in this document):

Note: Changes are made periodically to the Lenovo Web site.

1) Go to http://www.lenovo.com/support.

2) Select Servers and Storage from the Product list.

3) From the Family list, select ThinkServer RD210 and click Continue.

4) Click on Hints and Tips.

d. Check for and replace defective hardware.

If a hardware component is not operating within specifications, it can cause

unpredictable results. Most hardware failures are reported as error codes in

a system or operating-system log. Hardware errors are also indicated by

light path diagnostics LEDs. See the Installation and User Guide for more

information.

Troubleshooting procedures are also provided on the Lenovo Web site. A

single problem might cause multiple symptoms. Follow the diagnostic

procedure for the most obvious symptom. If that procedure does not

diagnose the problem, use the procedure for another symptom, if possible.

To locate troubleshooting procedures for your server, complete the following

steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this

document.

2) Enter your product number (machine type and model number) or select

Servers and Storage from the Select your product list.

3) From Family list, select ThinkServer, and click Continue.

4) Click on Troubleshooting.

For more troubleshooting information, see the Installation and User Guide.

If the problem remains, contact Lenovo or an approved warranty service

provider for assistance with additional problem determination and possible

Chapter 5. Diagnostics 27

hardware replacement. To open an online service request, go to

http://www.lenovo.com/support. Be prepared to provide information about

any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the

problem might not have been previously identified by Lenovo. After you have

verified that all code is at the latest level, all hardware and software configurations

are valid, and no light path diagnostics LEDs or log entries indicate a hardware

component failure, contact Lenovo or an approved warranty service provider for

assistance. To open an online service request, go to http://www.lenovo.com/support.

Be prepared to provide information about any error codes and collected data and

the problem determination procedures that you have used.

Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related

problems:

v Troubleshooting tables

These tables list problem symptoms and actions to correct the problems.

v Light path diagnostics

Use the light path diagnostics to diagnose system errors quickly.

v Preboot Dynamic System Analysis (DSA) diagnostic programs

The Preboot DSA diagnostic programs provide problem isolation, configuration

analysis, and error log collection. The diagnostic programs are the primary

method of testing the major components of the server and are stored in

integrated USB memory. The diagnostic programs collect the following

information about the server:

– System configuration

– Network interfaces and settings

– Installed hardware

– Light path diagnostics status

– Service processor status and configuration

– Vital product data, firmware, and UEFI configuration

– Hard disk drive health

– RAID controller configuration

– ServeRAID controller and service processor event logs, including:

- System error logs

- Temperature, voltage, and fan speed information

- Tape drive presence and read/write test results

- Systems management analysis and reporting technology (SMART) data

- USB information

monitor configuration information

- PCI slot information

The diagnostic programs create a merged log that includes events from all

collected logs. The information is collected into a file that you can send to the

Lenovo Support Center. Additionally, you can view the server information locally

through a generated text report file. You can also copy the log to removable

media and view the log from a Web browser. See “Running the diagnostic

programs” on page 54 for more information.

v Checkpoint codes

28 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Checkpoint codes track the progress of POST routines at system startup or

reset. Checkpoint codes are shown on the checkpoint display, which is on the

light path diagnostics panel. See “Checkpoint codes” on page 41 for more

information.

POST

When you turn on the server, it performs a series of tests to check the operation of

the server components and some optional devices in the server. This series of tests

is called the power-on self-test, or POST.

If a power-on password is set, you must type the password and press Enter, when

prompted, for POST to run.

Chapter 5. Diagnostics 29

Error logs

The POST error log contains the three most recent error codes and messages that

were generated during POST. The RMM system event log contains monitored

events, such as a threshold that is reached or a device that fails. The system

event/error log contains messages that were generated during POST and all system

status messages from the service processor.

The following illustration shows an example of a RMM system event log entry.

RMM System Event Log

----------------------------------------------------------

Get Next Entry

Get Previous Entry

Clear BMC SEL

Entry Number=

Record ID=

00005 / 00011

0005

Record Type=

Timestamp=

Entry Details:

2005/01/25 16:15:17

Generator ID= 0020

Sensor Type= 04

Assertion Event

Fan

Threshold

Lower Non-critical - going high

Sensor Number= 40

Event Direction/Type= 01

Event Data= 52 00 1A

The RMM system event log is limited in size. When the log is full, new entries will

not overwrite existing entries; therefore, you must periodically clear the RMM

system event log through the Server Configuration and Boot Management program.

When you are troubleshooting an error, be sure to clear the RMM system event log

so that you can find current errors more easily.

Entries that are written to the RMM system event log during the early phase of

POST show an incorrect date and time as the default time stamp; however, the

date and time are corrected as POST continues.

Each system event/error log entry appears on its own page. To move from one

entry to the next, use the up-arrow and down-arrow keys.

If you view the RMM system event log through the Web interface of the optional

virtual media key, the messages can be translated.

You can view the contents of the POST error log, the RMM system event log, and

the system event/error log from the Server Configuration and Boot Management

program. You can view the contents of the RMM system event log also from the

diagnostic programs.

When you are troubleshooting PCI slots, note that the error logs report the PCI

buses numerically. The numerical assignments vary depending on the configuration.

You can check the assignments by running the Server Configuration and Boot

Management program (see the Installation and Users Guide for more information).

30 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Viewing error logs from the Server Configuration and Boot

Management program

For complete information about using the Server Configuration and Boot

Management program, see the Installation and User’s Guide.

To view the error logs, complete the following steps:

1. Turn on the server.

2. When the prompt Press F1 to enter Setup appears, press F1. If you have set

both a power-on password and an administrator password, you must type the

administrator password to view the error logs.

3. Use one of the following procedures:

v To view the POST error log, select Event/Error Logs, and then select POST

Error Log.

v To view the BMC system event log, select Advanced Setup --> Baseboard

Management Controller (BMC) Setting --> System Event Log.

v To view the combined system event/error log and POST error log, select

Event/Error logs, and then select System Event/Error Log.

Viewing the RMM system event log from the diagnostic

programs

The RMM system event log contains the same information, whether it is viewed

from the Server Configuration and Boot Management program or from the

diagnostic programs.

For information about using the diagnostic programs, see “Running the diagnostic

programs” on page 54.

To view the RMM system event log, complete the following steps:

1. If the server is running, turn off the server and all attached devices.

2. Turn on all attached devices; then, turn on the server.

3. When the prompt F2 for Diagnostics appears, press F2. If you have set both a

power-on password and an administrator password, you must type the

administrator password to run the diagnostic programs.

4. From the top of the screen, select Hardware Info.

5. From the list, select RMM Log.

Clearing the error logs

For complete information about using the Server Configuration and Boot

Management program, see the Installation and User’s Guide.

To clear the error logs, complete the following steps:

1. Turn on the server.

2. When the prompt Press F1 to enter Setup appears, press F1. If you have set

both a power-on password and an administrator password, you must type the

administrator password to view the error logs.

3. Use one of the following procedures:

v To clear the RMM system event log, select Advanced Setup --> Baseboard

Management Controller (BMC) Setting--> BMC System Event Log. Select

Clear BMC SEL.

v To clear the system event/error log, if one is present, or the POST error log,

select Event/Error Logs, and then select Post Error Log or System

Chapter 5. Diagnostics 31

Event/Error Log. When any log entry is displayed, press Enter (Clear xxxx

log is highlighted on each entry page, where xxxx is the name of the log that

you are viewing).

Note: The POST error log is automatically cleared with each system restart.

POST error codes

The following table describes the POST error codes and suggested actions to

correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

062

Three consecutive boot failures using the

default configuration.

1. Run the Server Configuration and Boot

Management program, save the configuration,

and restart the server.

2. Update the system firmware to the latest level.

(see the information in Installation and User

Guide).

3. Reseat the following components, one at a time,

in the order shown, restarting the server each

time:

a. Battery

b. (Trained service technician only)

Microprocessor

4. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Battery

b. (Trained service technician only)

Microprocessor

c. (Trained service technician only) System

board

101, 102

106

System and processor error.

Real-time clock error.

(Trained service technician only) Replace the system

board.

(Trained service technician only) Replace the system

board.

151

1. Reseat the battery.

2. Clear CMOS memory. See “System-board

information about how to clear CMOS memory.

3. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Battery

b. (Trained service technician only) System

board

32 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

161

Real-time clock battery error.

1. Reseat the battery.

2. Clear CMOS memory. See “System-board

information about how to clear CMOS memory.

3. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Battery

b. (Trained service technician only) System

board

162

Device configuration error.

1. Run the Server Configuration and Boot

Management program, select Load Default

Settings, and save the settings.

2. Reseat the following components, one at a time,

in the order shown, restarting the server each

time:

a. Battery

b. Failing device (if the device is a FRU, then it

must be reseated by a trained service

technician only)

3. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Battery

b. Failing device (if the device is a FRU, then it

must be replaced by a trained service

technician only)

c. (Trained service technician only) System

board

163

Real-time clock error. (time of day not set)

1. Run the Server Configuration and Boot

Management program, select Load Default

Settings, make sure that the date and time are

correct, and save the settings.

2. Reseat the battery.

3. Clear CMOS memory. See “System-board

information about how to clear CMOS memory.

4. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Battery

b. (Trained service technician only) System

board

Chapter 5. Diagnostics 33

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

184

Power-on password damaged.

1. Restart the server and enter the administrator

password; then, run the Server Configuration and

Boot Management program, select Load Default

Settings, and save the settings.

2. Reseat the battery.

3. Clear CMOS memory. See “System-board

“Diagnostic programs, messages, and error codes” on page 54.

information about how to clear CMOS memory.

4. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Battery

b. (Trained service technician only) System

board

187

VPD serial number not set.

1. Run the Server Configuration and Boot

Management program, set the serial number, and

save the configuration.

2. (Trained service technician only) Replace the

system board.

189

289

An attempt was made to access the server Restart the server and enter the administrator

with an incorrect password.

password; then, run the Server Configuration and

Boot Management program and change the power-on

password.

A DIMM has been disabled by the user or

by the system.

1. If the DIMM was disabled by the user, run the

Server Configuration and Boot Management

program and enable the DIMM.

2. Make sure that the DIMM is installed correctly

(see “Installing a DIMM” on page 192).

3. Reseat the DIMM.

4. Replace the DIMM.

301

Keyboard or keyboard controller error.

1. Reseat the keyboard cable in the USB connector.

2. Move the keyboard cable to a different USB

connector.

3. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Keyboard

b. (Only if the problem occurred with a front USB

connector) Internal USB cable.

c. (Trained service technician only) System

board

34 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

303

Keyboard controller error.

1. Reseat the keyboard cable in the USB connector.

2. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Keyboard

b. (Trained service technician only) System

board

1600

178x

Service processor not functioning.

1. (Trained service technician only) Replace the

system board.

Fixed disk error.

Note: x is the drive that has the error

1. Run the hard disk drive diagnostics tests on drive

2. Reseat the following components:

a. Hard disk drive

b. Cable from the system board to the backplane

3. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Hard disk drive

b. Cable from the system board to the backplane

c. Hard disk drive backplane

d. (Trained service technician only) System

board

1800

Unavailable PCI hardware interrupt.

1. Run the Server Configuration and Boot

Management program and adjust the adapter

settings.

2. Remove each adapter one at a time, restarting

the server each time, until the problem is isolated.

Chapter 5. Diagnostics 35

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

1801

An adapter has requested memory

resources that are not available

1. If possible, rearrange the order of the adapters in

the PCI slots, to change the load order of the

optional-device ROM code.

Note: The server can allocate only 128 KB

of optional-device load space (option ROM

space); error code 1801 occurs if the load

space required by an optional-device ROM

when loading exceeds the available

(remaining) load space. Changing the

optional-device load order can cause an

optional-device ROM that requires more

load space to load sooner, when more load

space is available; the other optional-device

ROMs might still fit in the remaining load

space. With some optional devices, some or

all of the load space used is released after

the ROM code loads and initializes the

optional device.

2. Server Configuration and Boot Management

program, select Startup Options, and change the

boot sequence, to change the load order of the

optional-device ROM code.

3. Run the Server Configuration and Boot

Management program and disable some other

resources, if their functions are not being used, to

make more space available.

v Select Startup Options then Planar Ethernet

(PXE/DHCP) to disable the onboard Ethernet

controller ROM.

v Select Advanced Functions, then PCI Bus

Control, then PCI ROM Control Execution to

disable the ROM of adapters in the PCI slots.

v Select Devices and I/O Ports to disable any of

the onboard devices.

4. If the problem remains, replace the following

components one at a time, in the order shown,

restarting the server each time:

a. Each adapter

b. (Trained service technician only) System

board

1805

PCI option ROM checksum error.

1. Remove the failing adapter.

2. Reseat each adapter (all PCI slots).

3. Reseat the riser card.

4. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Each adapter

b. Riser card

c. (Trained service technician only) System

board

1810

PCI error.

1. Reseat all adapters.

2. Reseat the riser card.

3. Remove both adapters from the riser card.

4. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Riser card

b. (Trained service technician only) System

board

36 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

1962

A hard disk drive does not contain a valid

boot sector.

1. Make sure that a startable operating system is

installed.

2. Run the hard disk drive diagnostic tests.

3. Reseat the following components:

a. Hard disk drive

b. Hard disk drive backplane cable

4. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Cable from hard disk drive backplane to

system board

b. Hard disk drive

c. Hard disk drive backplane

d. (Trained service technician only) System

board

8603

Pointing-device error.

1. Reseat the pointing device.

2. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Pointing device

b. (Trained service technician only) System

board

00012000

Processor machine check error.

1. (Trained service technician only) Reseat the

microprocessor.

2. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

00019701

Processor 1 failed BIST.

1. (Trained service technician only) Reseat the

microprocessor.

2. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

Chapter 5. Diagnostics 37

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

01298001

No update data for processor 1.

1. Update the UEFI code again.

2. (Trained service technician only) Replace the

microprocessor.

01298101

I9990301

Bad update data for processor 1.

Hard disk drive boot sector error.

1. Update the UEFI code again.

2. (Trained service technician only) Replace the

microprocessor.

1. Reseat the following components:

a. Hard disk drive

b. Hard disk drive backplane cable

2. Replace the following components one at a time,

in the order shown, restarting the server each

time:

a. Hard disk drive backplane cable

b. Hard disk drive

c. Hard disk drive backplane

d. (Trained service technician only) System

board

I9990305

I9990650

Operating system not found.

Power has been restored.

Run the Server Configuration and Boot Management

program to make sure that a bootable operating

system is installed on one or more devices that are

listed in the boot order.

1. Check the power cables.

2. Check for interruption of the power supply.

38 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Checkout procedure

The checkout procedure is the sequence of tasks that you should follow to

diagnose a problem in the server.

About the checkout procedure

Before performing the checkout procedure for diagnosing hardware problems,

review the following information:

v Read the safety information that begins on page 3.

v The diagnostic programs provide the primary methods of testing the major

components of the server, such as the system board, Ethernet controller,

keyboard, mouse (pointing device), serial ports, and hard disk drives. You can

also use them to test some external devices. If you are not sure whether a

problem is caused by the hardware or by the software, you can use the

diagnostic programs to confirm that the hardware is working correctly.

v When you run the diagnostic programs, a single problem might cause more than

one error message. When this happens, correct the cause of the first error

message. The other error messages usually will not occur the next time you run

the diagnostic programs.

Exception: If there are multiple error codes or LEDs that indicate a

microprocessor error, the error might be in the microprocessor or in

the microprocessor socket. See “Solving Microprocessor problems”

on page 144 for information about diagnosing microprocessor

problems.

v Before running the diagnostic programs, you must determine whether the failing

server is part of a shared hard disk drive cluster (two or more servers sharing

external storage devices). If it is part of a cluster, you can run all diagnostic

programs except the ones that test the storage unit (that is, a hard disk drive in

the storage unit) or the storage adapter that is attached to the storage unit. The

failing server might be part of a cluster if any of the following conditions is true:

– You have identified the failing server as part of a cluster (two or more servers

sharing external storage devices).

– One or more external storage units are attached to the failing server and at

least one of the attached storage units is also attached to another server or

unidentifiable device.

– One or more servers are located near the failing server.

Important: If the server is part of a shared hard disk drive cluster, run one test

at a time. Do not run any suite of tests, such as “quick” or “normal”

tests, because this might enable the hard disk drive diagnostic tests.

v If the server is halted and a POST error code is displayed, see “Error logs” on

page 30.

v For information about power-supply problems, see “Solving power problems” on

page 143.

v For intermittent problems, check the error log; see “Error logs” on page 30 and

Chapter 5. Diagnostics 39

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:

1. Is the server part of a cluster?

v No: Go to step 2.

v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.

2. Complete the following steps:

a. Check the power supply LEDs, see “Power-supply LEDs” on page 50.

b. Turn off the server and all external devices.

c. Check all internal and external devices for compatibility at

http://www.ibm.com/servers/eserver/serverproven/compat/us/.

d. Make sure the server is cabled correctly.

e. Check all cables and power cords.

f. Set all display controls to the middle positions.

g. Turn on all external devices.

h. Turn on the server.

i. Check the system-error LED on the operator information panel. If it is

flashing, check the light path diagnostics LEDs.

j. Check for the following results:

v Successful completion of POST (see “POST” on page 29 for more

information).

v Successful completion of startup, which is indicated by a readable display

of the operating-system desktop.

40 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Checkpoint codes

A checkpoint code is a value produced by the UEFI indicating the point at which the

system stopped during startup and Power-On Self Test (POST); it does not provide

error codes or suggest replacement components. These codes may be used for

more in-depth troubleshooting by Lenovo support.

Checkpoint codes are shown on the checkpoint code display on the light path

diagnostics panel (see “Light path diagnostics LEDs” on page 44 for the location of

the display area). By using the checkpoint display, you do not have to wait for the

video to initialize each time you restart the server.

The following table describes the microprocessor checkpoint codes.

Table 2. Microprocessor Checkpoint Codes

Diagnostic Code

0010001

Description

Microprocessor disabled

Microprocessor not supported

Microprocessor invalid

Invalid microprocessor type

Microprocessor mismatch

Microprocessor failed BIST

Microcode update failed

0010002

0010004

0011000

0011002

0011004

001100A

There are two types of checkpoint codes: field programmable gate array (FPGA)

hardware checkpoint codes and UEFI checkpoint codes. The UEFI checkpoint

codes might change because of code sequence and timing changes or when the

UEFI code is updated. See http://www.lenovo.com/supportfor checkpoint code

information.

Light path diagnostics

Light path diagnostics is a system of LEDs on various external and internal

components of the server. When an error occurs, LEDs are lit throughout the

server. By viewing the LEDs in a particular order, you can often identify the source

of the error.

When LEDs are lit to indicate an error, they remain lit when the server is turned off,

provided that the server is still connected to power and the power supply is

operating correctly.

Before working inside the server to view light path diagnostics LEDs, read the

safety information that begins on page 3.

If an error occurs, view the light path diagnostics LEDs in the following order:

1. Look at the operator information panel on the front of the server.

v If the information LED is lit, it indicates that information about a suboptimal

condition in the server is available in the RMM system event log or in the

system event/error log.

v If the system-error LED is lit, it indicates that an error has occurred; go to

step 2 on page 42.

The following illustration shows the operator information panel.

Chapter 5. Diagnostics 41

2. To view the light path diagnostics panel, slide the latch to the left on the front of

the operator information panel and pull the panel forward. This reveals the light

path diagnostics panel. Lit LEDs on this panel indicate the type of error that has

occurred.

The following illustration shows the light path diagnostics panel.

Note any LEDs that are lit, and then push the light path diagnostics panel back

into the server.

Look at the system service label on the top of the server, which gives an

overview of internal components that correspond to the LEDs on the light path

diagnostics panel. This information and the information in “Light path diagnostics

LEDs” on page 44 can often provide enough information to diagnose the error.

3. Remove the server cover and look inside the server for lit LEDs. A lit LED on or

beside a component identifies the component that is causing the error.

The following illustration shows the LEDs on the system board.

42 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

12v channel error LEDs indicate an overcurrent condition. T a ble 4 on page 143

identifies the components associated with each power channel, and the order in

which to troubleshoot the components.

The following illustration shows the LEDs on the riser card.

PCI Slot 2 error LED

PCI Slot 1 error LED

Chapter 5. Diagnostics 43

Remind button

You can use the remind button on the light path diagnostics panel to put the

system-error LED on the operator information panel into Remind mode. When you

press the remind button, you acknowledge the error but indicate that you will not

take immediate action. The system-error LED flashes while it is in Remind mode

and stays in Remind mode until one of the following conditions occurs:

v All known errors are corrected.

v The server is restarted.

v A new error occurs, causing the system-error LED to be lit again.

Light path diagnostics LEDs

The following table describes the LEDs on the light path diagnostics panel and

suggested actions to correct the detected problems.

Note: Check the system event/error log and BMC system event log for additional

information before replacing a FRU.

LED

Problem

Action

None, but An error has occurred and cannot be

Use the Server Configuration and Boot Management program

diagnosed, or the RMM has failed. The to check the system error log for information about the error.

error is not represented by a light path

the

System

Error LED diagnostics LED.

is lit.

OVER

SPEC

The server was shut down due to a

1. If any of the 12v power channel error LEDs (A, B, C, D, E,

or 240v AUX) on the system board are lit also, see the

entries about power-channel error LEDs in “Solving power

problems” on page 143. (See “Power-supply LEDs” on page

50 for the location of the power channel error LEDs.)

power supply overload condition on one

of the power channels. The power

supplies are using more power than

their maximum rating.

2. Check the power supply LEDs for an error indication (AC

LED and DC LED are not both lit, or the information LED is

lit). Replace a failing power supply.

3. Remove optional devices from the server.

See the system log for details about the error.

LOG

An error message has been written to

the system log

LINK

Reserved.

A power supply has failed.

1. Check the power supply LEDs for an error indication (AC

LED and DC LED are not both lit).

2. Make sure that the failing power supply is correctly seated.

3. Replace the failed power supply.

PCI

An error has occurred on a PCI bus or 1. Check the LEDs on the PCI slots to identify the component

on the system board. An additional LED

will be lit next to a failing PCI slot.

that is causing the error.

2. Check the system-error log for information about the error.

3. If you cannot isolate the failing adapter through the LEDs

and the information in the system-error log, remove one

adapter at a time from the failing PCI bus, and restart the

server after each adapter is removed.

4. Call for service.

The service processor (the RMM) has

failed.

1. Remove power from the server; then, reconnect the server

to power and restart the server.

2. Update the firmware on the RMM.

3. Call for service

44 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

LED

Problem

Action

FAN

A fan has failed, is operating too slowly, Replace the failing fan, which is indicated by a lit LED near the

or has been removed. The TEMP LED fan connector on the system board.

might also be lit.

Note: If an LED that is next to an unused fan connector on the

system board is lit, a PCI riser-card assembly might be missing:

replace the PCI riser-card assembly. Both PCI riser-card

assemblies must always be present.

TEMP

The system temperature has exceeded 1. Check the error log to identify where the over-temperature

a threshold level. A failing fan can

cause the TEMP LED to be lit.

condition was measured. If a fan has failed, replace it.

2. Make sure that the room temperature is not too high. See

“Features and technologies” on page 15 for temperature

information.

3. Make sure that the air vents are not blocked.

4. Call for service.

MEM

NMI

A memory error has occurred.

Replace the failing DIMM, which is indicated by the lit LED on

the system board.

A non-maskable interrupt has occurred, Check the system-error log for information about the error.

or the NMI button has been pressed.

CNFG

A hardware configuration error has

occurred.

1. Check the microprocessors that were just installed to make

sure that they are compatible with each other (see the

Installation and User Guide).

2. (Trained service technician only) Replace an incompatible

microprocessor.

3. Check the system-error logs for information about the error.

Replace any components that are indicated.

CPU

A microprocessor has failed.

1. Make sure that the failing microprocessor, which is indicated

by a lit LED on the system board, is installed correctly. See

“Installing a microprocessor and heat sink” on page 218 for

information about installing a microprocessor.

2. Make sure that the ServeRAID SAS controller is installed

and correctly seated. Make sure that the battery for the

ServeRAID SAS controller is installed correctly.

3. Call for service.

VRM

Reserved.

DASD

A hard disk drive error has occurred. A

hard disk drive has failed or is missing.

1. Check the LEDs on the hard disk drives and replace the

indicated drive.

2. Reseat the hard disk drive backplane cables.

3. Remove and reinstall the hard disk drive backplanes.

4. Call for service.

RAID

A RAID controller error has occurred.

1. Make sure that a RAID controller is installed.

Note: The server will not start without a RAID controller

installed.

2. Check the system-error log for information about the error.

3. Reseat the RAID controller.

Chapter 5. Diagnostics 45

LED

Problem

Action

BRD

An error has occurred on the system

board.

1. Check the LEDs on the system board to identify the

component that is causing the error. The BRD LED can be

lit for the following conditions:

v Battery

v Missing PCI riser-card assembly

v Failed voltage regulator

2. Check the system-error log for information about the error.

3. Replace any failed or missing replaceable components,

such as the battery or PCI riser-card assembly.

4. If a voltage regulator has failed, replace the system board.

EasyLED diagnostics panel

The EasyLED diagnostics panel is located on the top of the operator information

panel.

To access the diagnostics panel, slide the blue release button on the operator

information panel to the left. Pull forward on the operator panel until the hinge of the

panel is free of the server chassis. Then pull down on the operator panel, so that

you can view the diagnostics panel information.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

Operator information panel

Diagnostic LEDs

Release latch

The following illustration shows the controls and LEDs on the diagnostics panel.

Note: Diagnostics LEDs remain lit only while the server is connected to power.

46 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

A checkpoint code (See checkpoint code display ꢀ1ꢁ) is either a byte or a word

value produced by UEFI and sent to the I/O port indicating the point at which the

system stopped during the boot block and Power-On Self Test (POST). It does not

provide error codes or suggest replacement components. These codes can be used

by Lenovo Support for more in depth troubleshooting.

v Remind button: This button places the system-error LED on the front panel into

Remind mode. In Remind mode, the system-error LED flashes once every 2

seconds until the problem is corrected, the system is restarted, or a new problem

occurs.

By placing the system-error LED indicator in Remind mode, you acknowledge

that you are aware of the last failure but will not take immediate action to correct

the problem. The remind function is controlled by the IMM.

v NMI button: Press this button to force a nonmaskable interrupt to the

microprocessor, if directed to do so by service and support.

v Check-point code display: During POST, this display indicates server firmware

progress. The display does not provide error codes or suggest components to be

replaced. Checkpoint codes can be used by Lenovo Support for further

troubleshooting. See the Hardware Maintenance Manual for more information

about checkpoint codes.

There are two types of checkpoint codes: field programmable gate array (FPGA)

hardware checkpoint codes and UEFI checkpoint codes. The UEFI checkpoint

codes might change because of code sequence and timing changes or when the

server firmware is updated.

v Reset button: Press this button to reset the server and run the power-on

self-test (POST). You might have to use a pen or the end of a straightened paper

clip to press the button. The reset button is in the lower right-hand corner of the

diagnostics panel.

For more information about EasyLED diagnostics, see the Hardware Maintenance

Manual.

The following table lists the LEDs on the EasyLED diagnostics panel and suggested

actions to solve the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED

Description

Action

None, but An error has occurred and cannot be

Use the Setup utility to check the system-event log for

information about the error.

the

diagnosed, or the IMM has failed. The

error is not represented by an EasyLED

system-

error LED diagnostics LED.

is lit.

Chapter 5. Diagnostics 47

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED

Description

Action

OVER

SPEC

The server was shut down due to a

power-supply overload condition on one

of the power channels. The power

supplies are using more power than the

maximum rating.

1. If any of the 12v power channel error LEDs (A, B, C, D, E,

or AUX) on the system board are lit also, see “Solving

power problems” on page 143. (See “Power-supply LEDs”

on page 50 for the location of the power channel error

LEDs.)

2. Check the power supply LEDs for an error indication (AC

LED and DC LED are not both lit, or the power-supply error

LED is lit). Swap power supplies 1 and 2 with each other.

v If the error follows the power supply, replace the failed

power supply.

v If the error remains with the power bay, (trained service

technician only) replace the system board.

3. Remove optional devices from the server.

LOG

An error message has been written to

the system-event log

Check the IMM system event log and the system-error log for

information about the error. Replace any components that are

identified in the error logs.

LINK

Reserved.

A power supply has failed.

1. Check the power supply LEDs for an error indication (AC

LED and DC LED are not both lit). See “Power-supply

LEDs” on page 50 for more information.

2. Make sure that the failing power supply is correctly seated.

3. Replace the failed power supply.

PCI

An error has occurred on a PCI bus or 1. Check the LEDs on the PCI slots to identify the component

on the system board. An additional LED

will be lit next to a failing PCI slot.

that is causing the error.

2. Check the system-event log for information about the error.

3. If you cannot isolate the failing adapter through the LEDs

and the information in the system-event log, remove one

adapter at a time from the failing PCI bus, and restart the

server after each adapter is removed.

4. Call for service.

SP^™

The service processor (the IMM) has

failed.

1. Remove power from the server; then, reconnect the server

to power and restart the server.

2. Update the firmware on the IMM.

3. Call for service

FAN

A fan has failed, is operating too slowly, Replace the failing fan, which is indicated by a lit LED near the

or has been removed. The TEMP LED fan connector on the system board.

might also be lit.

TEMP

The system temperature has exceeded 1. Check the error log to identify where the over-temperature

a threshold level. A failing fan can

cause the TEMP LED to be lit.

condition was measured. If a fan has failed, replace it.

2. Make sure that the room temperature is not too high. See

T a ble 1 on page 19 for temperature information.

3. Make sure that the air vents are not blocked.

4. Call for service.

48 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED

Description

Action

MEM

When only the MEM LED is lit, a

memory error has occurred.

1. Determine whether the CNFG LED is also lit. If it is, run the

memory test exerciser to isolate the problem (see Hardware

Maintenance Manual for more information).

When the MEM and CNFG LEDs are

lit, the memory configuration is not

valid.

a. If the test reports that a memory error has occurred,

replace the failing DIMM, which is indicated by the lit

LED on the system board.

b. If the test reports the memory configuration is invalid,

repopulate the DIMMs to a supported configuration.

2. If the CNFG LED is not lit, one of the following conditions

should be present:

v The server did not boot and a failing DIMM LED is lit.

a. Check for a PFA log event in the System Event Log

(SEL)

b. Reseat the DIMM.

c. If the problem remains, move the DIMM to a different

slot.

1) If the DIMM LED lights up on the system board

that corresponds to this new DIMM socket,

replace the DIMM.

2) If the DIMM LED lights up on the system board

that corresponds to the original DIMM socket,

replace the system board (trained service

technician only).

v The server booted and the failing DIMM is disabled and

the LED is lit.

a. If the LEDs are lit by two DIMMs, check the System

Event Log for PFA on one of the DIMMs, then replace

that DIMM. Otherwise, replace both DIMMs.

b. If the LED is lit by only one DIMM, replace that

DIMM.

c. Re-enable the DIMM sockets in the server firmware

settings.

NMI

A nonmaskable interrupt has occurred, Check the system-event log for information about the error.

or the NMI button has been pressed.

CNFG

A hardware configuration error has

occurred. (This LED is used with the

MEM and the CPU LEDs.)

Chapter 5. Diagnostics 49

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED

Description

Action

CPU

When only the CPU LED is lit, a

microprocessor has failed.

1. Determine whether the CNFG LED is also lit. If the CNFG

LED is not lit, a microprocessor has failed.

a. Make sure that the failing microprocessor, which is

indicated by a lit LED on the system board, is installed

correctly. See the Hardware Maintenance Manual for

information about installing a microprocessor.

When the CPU and CNFG LEDs are lit,

the microprocessor configuration is not

valid.

b. If the failure remains, call service.

2. If the CNFG LED is lit, then an invalid microprocessor

configuration has occurred.

a. Make sure that the microprocessors are compatible with

each other. They must match in speed and cache size.

To compare the microprocessor information, run the

Setup utility and select System Information, then select

System Summary, and then select Processor Details.

b. (Trained service technician only) Replace an

incompatible microprocessor.

c. If the failure remains, call for service.

VRM

Reserved.

DASD

A hard disk drive error has occurred. A

hard disk drive has failed or is missing.

1. Check the LEDs on the hard disk drives for the drive with a

lit status LED and reseat the hard disk drive.

2. Reseat the hard disk drive backplane.

3. Remove and reinstall the hard disk drive backplanes.

4. Replace the hard disk drive backplane for the failing drive or

drives.

5. Call for service.

RAID

BRD

Reserved

An error has occurred on the system

board.

1. Check the LEDs on the system board to identify the

component that is causing the error.

2. Check the system-event log for information about the error.

3. Replace any failed or missing replaceable components,

such as the battery or PCI riser-card assembly.

4. If a voltage regulator has failed, replace the system board.

Power-supply LEDs

The following minimum configuration is required for the DC LED on the power

supply to be lit:

v Power supply

v Power cord

The following minimum configuration is required for the server to start:

v One microprocessor

v One 1 GB DIMM per microprocessor on the system board

v One power supply

50 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

The following illustration shows the locations of the power-supply LEDs.

The following table describes the problems that are indicated by various

combinations of the ac power-supply LEDs and the power-on LED on the operator

information panel and suggested actions to correct the detected problems.

Chapter 5. Diagnostics 51

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Power-supply LEDs

Error

Off

Description

Action

Notes

Off

No ac power to

the server or a

problem with the

ac power source.

Normal condition

when no ac power is

present.

1. Check the ac power to the server.

2. Make sure that the power cord is

connected to a functioning power

source.

Off

No ac power to

the server or a

problem with the

ac power source

and the power

supply had

This only happens

when a second

power supply is

providing power to

the server.

1. Replace the power supply.

2. Make sure that the power cord is

connected to a functioning power

source.

detected an

internal problem.

Off

Faulty power

supply

Replace the power supply.

Faulty power

supply

Power supply not

fully seated,

faulty system

board, or faulty

power supply

Typically indicates a

power supply is not

fully seated.

1. Reseat the power supply.

2. If the 240V Failure LED on the system

board is lit, have the system board

replaced.

3. If the 240V Failure LED on the system

board is not lit, replace the power

supply.

Off

Faulty power

supply

Replace the power supply.

Off

Normal operation

Power supply is

faulty but still

operational

Replace the power supply.

Server power features

When the server is connected to a power source but is not turned on, the operating

system does not run, and all core logic except for the Integrated Management

Module (IMM) is shut down; however, the server can respond to requests from the

IMM, such as a remote request to turn on the server. The power-on LED flashes to

indicate that the server is connected to power but is not turned on.

Turning on the server

Approximately 3 minutes after the server is connected to power, the power-control

button becomes active, and one or more fans might start running to provide cooling

while the server is connected to power. You can turn on the server and start the

52 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

operating system by pressing the power-control button. If a power failure occurs

while the server is turned on, the server will restart automatically when power is

restored.

For 32-bit operating systems only: Some memory is reserved for various system

resources and is unavailable to the operating system. The amount of memory that

is reserved for system resources depends on the operating system, the

configuration of the server, and the configured PCI options.

Turning off the server

When you turn off the server and leave it connected to power, the server can

respond to requests from the IMM, such as a remote request to turn on the server.

While the server remains connected to power, one or more fans might continue to

run. To remove all power from the server, you must disconnect it from the power

source.

Important: To view the error LEDs on the system board, leave the server

connected to a power source.

Some operating systems require an orderly shutdown before you turn off the server.

See your operating-system documentation for information about shutting down the

operating system.

Statement 5:

CAUTION:

The power control button on the device and the power switch on the power

supply do not turn off the electrical current supplied to the device. The device

also might have more than one power cord. To remove all electrical current

from the device, ensure that all power cords are disconnected from the power

source.

The server can be turned off in any of the following ways:

v You can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the

server will be turned off automatically.

v You can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this

feature.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the server.

v The IMM can turn off the server as an automatic response to a critical system

failure.

v You can turn off the server through a request from the IMM.

Chapter 5. Diagnostics 53

Diagnostic programs, messages, and error codes

The diagnostic programs are the primary method of testing the major components

of the server. As you run the diagnostic programs, text messages are displayed on

the screen and are saved in the test log. A diagnostic text message indicates that a

problem has been detected and provides the action you should take as a result of

the text message.

Make sure that the server has the latest version of the diagnostic programs. To

download the latest version, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select Servers

and Storage from the Select your product list.

3. From Family list, select ThinkServer, and click Continue.

4. Click Downloads and drivers to download firmware updates.

Utilities are available to reset and update the code on the integrated USB flash

device, if the diagnostic partition becomes damaged and does not start the

diagnostic programs. For more information and to download the utilities, go to

http://www.lenovo.com/support.

Running the diagnostic programs

To run the diagnostic programs, complete the following steps:

1. If the server is running, turn off the server and all attached devices.

2. Turn on all attached devices; then, turn on the server.

3. When the prompt Press F2 for Dynamic System Analysis (DSA) is displayed,

press F2.

Note: The Preboot DSA diagnostic program might appear to be unresponsive

for an unusual length of time when you start the program. This is normal

operation while the program loads.

4. Optionally, select Exit to DSA to exit from the stand-alone memory diagnostic

program.

Note: After you exit from the stand-alone memory diagnostic environment, you

must restart the server to access the stand-alone memory diagnostic

environment again.

5. Select gui to display the graphical user interface, or select cmd to display the

DSA interactive menu.

6. Follow the instructions on the screen to select the diagnostic test to run.

If the diagnostic programs do not detect any hardware errors but the problem

remains during normal server operations, a software error might be the cause. If

you suspect a software problem, see the information that comes with your software.

A single problem might cause more than one error message. When this happens,

correct the cause of the first error message. The other error messages usually will

not occur the next time you run the diagnostic programs.

54 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Exception: If there are multiple error codes or diagnostics LEDs that indicate a

microprocessor error, the error might be in a microprocessor or in a

microprocessor socket. See “Solving Microprocessor problems” on

page 144 for information about diagnosing microprocessor problems.

If the server stops during testing and you cannot continue, restart the server and try

running the diagnostic programs again. If the problem remains, replace the

component that was being tested when the server stopped.

Diagnostic text messages

Diagnostic text messages are displayed while the tests are running. A diagnostic

text message contains one of the following results:

Passed: The test was completed without any errors.

Failed: The test detected an error.

Aborted: The test could not proceed because of the server configuration.

Additional information concerning test failures is available in the extended

diagnostic results for each test.

Viewing the test log

To view the test log when the tests are completed, type the view command in the

DSA interactive menu, or select Diagnostic Event Log in the graphical user

interface. To transfer DSA collections to an external USB device, type the copy

command in the DSA interactive menu.

Diagnostic messages

The following table describes the messages that the diagnostic programs might

generate and suggested actions to correct the detected problems. Follow the

suggested actions in the order in which they are listed in the action column.

Chapter 5. Diagnostics 55

Table 3. DSA diagnostic messages

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

089-801-xxx

CPU

Stress Test

Aborted

Internal

program error.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

3. Run the test again.

4. Make sure that the system firmware is

at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

5. Run the test again.

6. Turn off and restart the system if

necessary to recover from a hung

state.

7. Run the test again.

(Continued on the next page)

089-801-xxx

(continued)

8. Replace the following components one

at a time, in the order shown, and run

this test again to determine whether

the problem has been solved:

a. (Trained service technician only)

Microprocessor ( see “Removing a

page 216 and “Installing a

page 218).

9. If the failure remains, collect the data

from the DSA event log and send it to

Lenovo service. For information about

contacting and sending data to

Lenovo, see http://www.ibm.com/

56 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

089-802-xxx

CPU

Stress Test

Aborted

System

resource

availability

error.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

3. Run the test again.

4. Make sure that the system firmware is

at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

5. Run the test again.

6. Turn off and restart the system if

necessary to recover from a hung

state.

7. Run the test again.

8. Make sure that the system firmware is

at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

a microprocessor and heat sink”

and select your system to display a

matrix of available firmware.

9. Run the test again.

Chapter 5. Diagnostics 57

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

089-802-xxx

CPU

Stress Test

Aborted

System

resource

availability

error.

10. Replace the following components

one at a time, in the order shown,

and run this test again to determine

whether the problem has been

solved:

a. (Trained service technician only)

Microprocessor ( see “Removing

on page 216 and “Installing a

page 218).

11. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, see http://www.ibm.com/

089-901-xxx

CPU

Stress Test

Failed

Test failure.

1. Turn off and restart the system if

necessary to recover from a hung

state.

2. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

3. Run the test again.

4. Make sure that the system firmware is

at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

5. Run the test again.

6. Turn off and restart the system if

necessary to recover from a hung

state.

7. Run the test again.

(Continued on the next page)

58 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

089-901-xxx

(continued)

8. Replace the following components one

at a time, in the order shown, and run

this test again to determine whether

the problem has been solved:

a. (Trained service technician only)

Microprocessor ( see “Removing a

page 216 and “Installing a

page 218).

9. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, see http://www.ibm.com/

166-801-xxx

RMM

12C Test

Aborted

RMM 12C test

canceled: the

RMM returned

an incorrect

response

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

length.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 59

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-802-xxx

Aborted

RMM 12C test

canceled: the

test cannot be

completed for

an unknown

reason.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the BMC.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

60 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-803-xxx

Aborted

RMM 12C test

canceled: the

node is busy;

try later.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 61

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

BMC BMC 12C

Test

State

Description

Action

166-804-xxx

Aborted

BMC 12C test

canceled:

invalid

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the BMC.

command.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the BMC firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

62 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-805-xxx

Aborted

RMM 12C test

canceled:

invalid

command for

the given LUN.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 63

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-806-xxx

Aborted

RMM 12C test

canceled:

timeout while

processing the

command.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

64 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-807-xxx

Aborted

RMM 12C test

canceled: out

of space.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the BMC.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 65

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-808-xxx

Aborted

RMM 12C test

canceled:

reservation

canceled or

invalid

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

reservation ID.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

66 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-809-xxx

Aborted

RMM 12C test

canceled:

request data

was truncated.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 67

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-810-xxx

Aborted

RMM 12C test

canceled:

request data

length is

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

invalid.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the BMC firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

68 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-811-xxx

Aborted

RMM 12C test

canceled:

request data

field length limit

is exceeded.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 69

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-812-xxx

Aborted

RMM 12C Test

canceled a

parameter is

out of range.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

70 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-813-xxx

Aborted

RMM 12C test

canceled:

cannot return

the number of

requested data

bytes.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 71

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-814-xxx

Aborted

RMM 12C test

canceled:

requested

sensor, data, or

record is not

present.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

72 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-815-xxx

Aborted

RMM 12C test

canceled:

invalid data

field in the

request.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 73

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-816-xxx

Aborted

RMM 12C test

canceled: the

command is

illegal for the

specified

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

sensor or

record type.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

74 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-817-xxx

Aborted

RMM 12C test

canceled: a

command

response could

not be

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

provided.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 75

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-818-xxx

Aborted

IMM 12C test

canceled:

cannot execute

a duplicated

request.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

76 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-819-xxx

Aborted

RMM 12C test

canceled: a

command

response could

not be

provided; the

SDR repository

is in update

mode.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

166-820-xxx

RMM

12C Test

Aborted

RMM 12C test

canceled: a

command

response could

not be

provided; the

device is in

firmware

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

update mode.

4. Make sure that the DSA code is at the

latest level.

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 77

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-821-xxx

Aborted

RMM 12C test

canceled: a

command

response could

not be

provided; RMM

initialization is

in progress.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

78 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-822-xxx

Aborted

RMM 12C test

canceled: the

destination is

unavailable.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 79

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-823-xxx

Aborted

RMM 12C test

canceled:

cannot execute

the command;

insufficient

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

privilege level.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

80 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-824-xxx

Aborted

RMM 12C test

canceled:

cannot execute

the command.

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

Chapter 5. Diagnostics 81

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM I2C Test

State

Description

Action

166-901-xxx

Failed

The RMM

indicates a

failure in the

H8 bus (Bus

0).

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

5. Make sure that the RMM firmware is

at the latest level. The installed

firmware level is shown in the DSA

diagnostic event log in the

Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your

system to display a matrix of

available firmware.

6. Run the test again.

7. Remove power from the system.

8. (Trained service technician only)

Reseat the system board.

9. Reconnect the system to power and

turn on the system.

10. Run the test again.

82 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM I2C Test

State

Description

Action

166-902-xxx

Failed

The RMM

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

light path bus.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

5. Make sure that the RMM firmware is

at the latest level. The installed

firmware level is shown in the DSA

diagnostic event log in the

Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your

system to display a matrix of

available firmware.

6. Run the test again.

7. Disconnect the system from the

power source.

8. Reseat the light path card.

9. Reconnect the system to the power

source.

10. Run the test again.

11. Disconnect the system from the

power source.

12. (Trained service technician only)

Reseat the system board.

13. Reconnect the system to the power

source.

14. Run the test again.

Chapter 5. Diagnostics 83

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM I2C Test

State

Description

Action

166-903-xxx

Failed

The RMM

indicates a

failure in the

DIMM bus (Bus

2).

a. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system.

c. Run the test again.

d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA diagnostic

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

f. Run the test again.

g. Disconnect the system from the power

source.

h. Replace the DIMMs one by one and

test after each replacement.

i. Reconnect the system to the power

source.

j. Run the test again.

k. Disconnect the system from the power

source.

l. Reseat all the DIMMs.

m. (Trained service technician only)

Reseat the system board.

n. Reconnect the system to the power

source.

o. Run the test again.

84 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-904-xxx

Failed

The RMM

a. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

power supply

bus (Bus 3).h

b. After 45 seconds, reconnect the

system to the power source and turn

on the system.

c. Run the test again.

d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

diagnostic code, go to

e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

f. Run the test again.

g. Disconnect the system from the power

source.

h. Reseat the power supply backplane.

i. Reconnect the system to the power

source.

j. Run the test again.

k. Disconnect the system from the power

source.

l. (Trained service technician only)

Reseat the system board.

m. Reconnect the system to power and

turn on the system.

n. Run the test again.

Chapter 5. Diagnostics 85

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM I2C Test

State

Description

Action

166-905-xxx

Failed

The RMM

indicates a

failure in the

HDD bus (Bus

4).

a. Ignore the error if the hard disk drive

backplane is not installed.

b. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

c. After 45 seconds, reconnect the

system to the power source and turn

on the system.

d. Run the test again.

e. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

f. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA diagnostic

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

g. Run the test again.

h. Disconnect the system from the power

source.

i. Reconnect the system to the power

source and turn on the system.

j. Run the test again.

86 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-906-xxx

Failed

The RMM

a. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

memory

configuration

bus (Bus 5).

b. After 45 seconds, reconnect the

system to the power source and turn

on the system.

c. Run the test again.

d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA diagnostic

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

f. Run the test again.

g. Disconnect the system from the power

source.

h. (Trained service technician only)

Reseat the system board.

i. Reconnect the system to the power

source and turn on the system.

j. Run the test again.

Chapter 5. Diagnostics 87

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-907-xxx

Failed

The IMM

a. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

power

backplane bus.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system.

c. Run the test again.

d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

f. Run the test again.

g. Remove power from the system.

h. Reseat all connections to the power

backplane.

i. Reconnect the system to power and

turn on the system.

j. Run the test again.

88 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-908-xxx

Failed

The RMM

indicates a

failure in the

microprocessor

bus.

a. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system.

c. Run the test again.

d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

f. Run the test again.

Chapter 5. Diagnostics 89

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-909-xxx

Failed

The IMM

a. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

hard disk drive

bus.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system.

c. Run the test again.

d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

f. Run the test again.

g. Remove power from the system.

h. Reseat all connections in the hard disk

subsystem, which can include hard

disk drives, SCSI or SAS cables, a

hard disk backplane, and a hard disk

drive or RAID controller.

i. Reconnect the system to power and

turn on the system.

j. Run the test again

90 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-910-xxx

Failed

The RMM

indicates a

failure in the

PCIe and light

path

a. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system.

diagnostics

bus.

c. Run the test again.

d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

f. Run the test again.

g. Remove power from the system.

h. Check the operator information panel

cabling at both ends for loose or

broken connections or damage to the

cable. Replace the operator

information panel cable if it is

damaged.

i. Reconnect the system to power and

turn on the system.

j. Run the test again

Chapter 5. Diagnostics 91

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-911-xxx

Failed

The RMM

a. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

memory bus.

b. After 45 seconds, reconnect the

system to the power source and turn

on the system.

c. Run the test again.

d. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

e. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

f. Run the test again.

g. If the reported memory size is the

same as the installed memory size,

complete the following steps.

1) Turn off the system and disconnect

it from the power source.

2) Reseat all the memory DIMMs

memory module (DIMM)” on page

3) Reconnect the system to the

power source and turn on the

system.

4) Run the test again.

5) If the problem remains, continue

with the next step.

92 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-911-xxx

Failed

The RMM

8. Turn off the system and disconnect it

from the power source.

indicates a

failure in the

memory bus.

9. Remove all DIMMs (see “Removing a

186).

10. Install the minimum memory

configuration for the system . To

determine the minimum memory

configuration for your system, see

11. Reconnect the system to the power

source and turn on the system.

12. Make sure that the reported memory

size is the same as the installed

memory size.

13. Run the test again. If the memory

passes the test, one of the

uninstalled DIMMs is the failing

component.

14. Repeat the steps to remove all

DIMMs as necessary, using different

DIMMs to isolate the failing

component. Change only one

component each time to identify the

specific cause of the error.

15. Replace the failing DIMM.

Chapter 5. Diagnostics 93

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-915-xxx

Failed

The RMM

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

memory card 1

SPD bus.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

7. If the reported memory size is the

same as the installed memory size,

complete the following steps.

a. Turn off the system and disconnect

it from the power source.

b. Reseat all the memory DIMMs

“Removing a memory module

c. Reconnect the system to the power

source and turn on the system.

d. Run the test again.

e. If the problem remains, continue

with the next step.

8. Turn off the system and disconnect it

from the power source.

9. Remove all DIMMs.

94 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-915-xxx

Failed

The RMM

10. Install the minimum memory

configuration for the system (see

indicates a

failure in the

memory card 1

SPD bus.

(DIMM)” on page 186 and “Installing

a DIMM” on page 192). To determine

the minimum memory configuration

for your system, see “Features and

technologies” on page 15.

11. Reconnect the system to the power

source and turn on the system.

12. Make sure that the reported memory

size is the same as the installed

memory size.

13. Run the test again. If the memory

passes the test, one of the

uninstalled DIMMs is the failing

component.

14. Repeat the steps to remove all

DIMMs as necessary, using different

DIMMs to isolate the failing

component. Change only one

component each time to identify the

specific cause of the error.

15. Replace the failing DIMM.

Chapter 5. Diagnostics 95

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-916-xxx

Failed

The RMM

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

memory card 2

SPD bus.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

7. If the reported memory size is the

same as the installed memory size,

complete the following steps.

a. Turn off the system and disconnect

it from the power source.

b. Reseat all the memory DIMMs

c. Reconnect the system to the power

source and turn on the system.

d. Run the test again.

e. If the problem remains, continue

with the next step.

8. Turn off the system and disconnect it

from the power source.

9. Remove all DIMMs.

96 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-916-xxx

Failed

The RMM

10. Install the minimum memory

configuration for the system (see

“Installing a DIMM” on page 192). To

determine the minimum memory

configuration for your system, see

indicates a

failure in the

memory card 2

SPD bus.

11. Reconnect the system to the power

source and turn on the system.

12. Make sure that the reported memory

size is the same as the installed

memory size.

13. Run the test again. If the memory

passes the test, one of the

uninstalled DIMMs is the failing

component.

14. Repeat the steps to remove all

DIMMs as necessary, using different

DIMMs to isolate the failing

component. Change only one

component each time to identify the

specific cause of the error.

15. Replace the failing DIMM.

Chapter 5. Diagnostics 97

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-917-xxx

Failed

The RMM

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

indicates a

failure in the

memory card 3

SPD bus.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

7. If the reported memory size is the

same as the installed memory size,

complete the following steps.

a. Turn off the system and disconnect

it from the power source.

b. Reseat all the memory DIMMs

c. Reconnect the system to the power

source and turn on the system.

d. Run the test again.

e. If the problem remains, continue

with the next step.

8. Turn off the system and disconnect it

from the power source.

9. Remove all DIMMs.

98 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-917-xxx

Failed

The RMM

10. Install the minimum memory

configuration for the system (see

“Installing a DIMM” on page 192). To

determine the minimum memory

configuration for your system, see

indicates a

failure in the

memory card 3

SPD bus.

11. Reconnect the system to the power

source and turn on the system.

12. Make sure that the reported memory

size is the same as the installed

memory size.

13. Run the test again. If the memory

passes the test, one of the

uninstalled memory cards or DIMMs

is the failing component.

14. Repeat the steps to remove all

memory cards and DIMMs as

necessary, using different memory

cards and DIMMs to isolate the failing

component. Change only one

component each time to identify the

specific cause of the error.

15. Replace the failing memory card or

DIMM.

Chapter 5. Diagnostics 99

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-918-xxx

Failed

The RMM

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the BMC.

indicates a

failure in the

memory card 4

SPD bus.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

7. If the reported memory size is the

same as the installed memory size,

complete the following steps.

a. Turn off the system and disconnect

it from the power source.

b. Reseat all the memory DIMMs

c. Reconnect the system to the power

source and turn on the system.

d. Run the test again.

e. If the problem remains, continue

with the next step.

8. Turn off the system and disconnect it

from the power source.

9. Remove all memory cards and DIMMs.

100 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-918-xxx

Failed

The RMM

10. Install the minimum memory

configuration for the system (see

“Installing a DIMM” on page 192). To

determine the minimum memory

configuration for your system, see

indicates a

failure in the

memory card 4

SPD bus.

11. Reconnect the system to the power

source and turn on the system.

12. Make sure that the reported memory

size is the same as the installed

memory size.

13. Run the test again. If the memory

passes the test, one of the

uninstalled DIMMs is the failing

component.

14. Repeat the steps to remove all

DIMMs as necessary, using different

DIMMs to isolate the failing

component. Change only one

component each time to identify the

specific cause of the error.

15. Replace the failing DIMM.

Chapter 5. Diagnostics 101

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-919-xxx

Failed

The RMM

indicates a

failure in the

memory card 1

light path

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

diagnostics

bus.

3. Run the test again.

4. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

5. Make sure that the RMM firmware is

at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

6. Run the test again.

7. Turn off the system and disconnect it

from the power source.

8. Reconnect the system to the power

source and turn on the system.

9. Make sure that the reported memory

size is the same as the installed

memory size.

10. If the problem remains, replace the

memory card in memory-card

connector 1.

102 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-920-xxx

Failed

The RMM

indicates a

failure in the

memory card 2

light path

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the RMM.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

diagnostics

bus.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the RMM firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

7. Turn off the system and disconnect it

from the power source.

8. Reconnect the system to the power

source and turn on the system.

9. Make sure that the reported memory

size is the same as the installed

memory size.

Chapter 5. Diagnostics 103

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-921-xxx

Failed

The RMM

indicates a

failure in the

memory card 3

light path

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the BMC.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

diagnostics

bus.

3. Run the test again.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the BMC firmware is at

the latest level. The installed firmware

level is shown in the DSA event log in

the Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

MIGR-4JTS2T and select your system

to display a matrix of available

firmware.

6. Run the test again.

7. Make sure that the reported memory

size is the same as the installed

memory size.

8. If the problem remains, replace the

memory card in memory-card

connector 3.

104 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

RMM 12C Test

State

Description

Action

166-922-xxx

Failed

The RMM

indicates a

failure in the

memory card 4

light path

1. Turn off the system and disconnect it

from the power source. You must

disconnect the system from ac power

to reset the BMC.

2. After 45 seconds, reconnect the

system to the power source and turn

on the system.

diagnostics

bus.

3. Run the test again.

4. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

5. Make sure that the RMM firmware is

at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

information panel assembly” on page

and select your system to display a

matrix of available firmware.

6. Run the test again.

7. Turn off the system and disconnect it

from the power source.

8. Reconnect the system to the power

source and turn on the system.

9. Make sure that the reported memory

size is the same as the installed

memory size.

10. If the problem remains, replace the

memory card in memory-card

connector 4.

Chapter 5. Diagnostics 105

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

180-901-xxx

Check-point Check-

Failed

1. Check the operator information panel

cabling at both ends for loose or

broken connections or damage to the

cable. Replace the operator

information panel cable if it is

damaged.

panel

point panel

test

2. Run the test again.

3. Replace the operator information panel

assembly (see “Removing the operator

160 and “Installing the operator

information panel assembly” on page

161).

4. Run the test again.

201-801-xxx

Memory

Test

Aborted

Test canceled:

the system

UEFI

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

programmed

the memory

controller with

an invalid

CBAR address

and select your system to display a

matrix of available firmware.

4. Run the test again.

106 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

201-802-xxx

Memory

Test

Aborted

Test canceled:

the end

address in the

E820 function

is less than 16

MB.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that all DIMMs are enabled

in the Server Configuration and Boot

Management program (see the

information in Installation and User

Guide).

4. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

5. Run the test again.

201-803-xxx

Memory

Test

Aborted

Test canceled:

could not

enable the

processor

cache.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

4. Run the test again.

201-804-xxx

Memory

Test

Aborted

Test canceled:

the memory

controller buffer

request failed.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

4. Run the test again.

Chapter 5. Diagnostics 107

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

Memory

State

Description

Action

201-805-xxx

Memory

Aborted

Test canceled:

the memory

controller

display/alter

write operation

was not

1. Turn off and restart the system.

2. Run the test again.

Test

3. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

completed.

and select your system to display a

matrix of available firmware.

4. Run the test again.

201-806-xxx

Memory

Test

Aborted

Test canceled:

the memory

controller fast

scrub operation

was not

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

completed.

and select your system to display a

matrix of available firmware.

4. Run the test again.

201-807-xxx

Memory

Test

Aborted

Test canceled:

the memory

controller buffer

free request

failed.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

4. Run the test again.

108 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

Memory Memory

State

Description

Action

201-808-xxx

Aborted

Test canceled:

memory

controller

1. Turn off and restart the system.

2. Run the test again.

Test

3. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

display/alter

buffer execute

error.

and select your system to display a

matrix of available firmware.

4. Run the test again.

201-809-xxx

Memory

Test

Aborted

Test canceled

program error:

operation

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

running fast

scrub.

4. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

5. Run the test again.

Chapter 5. Diagnostics 109

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

Memory Memory

Test

State

Description

Action

201-810-xxx

Aborted

Test canceled:

unknown error

code xxx

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

received in

COMMONEXIT

procedure.

4. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

memory module (DIMM)” on page

and select your system to display a

matrix of available firmware.

5. Run the test again.

110 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

Memory Memory

Test

State

Description

Action

201-901-xxx

Failed

Test failure:

1. Turn off the system and disconnect it

from the power source.

single-bit error,

failing bank x,

failing DIMM z.

2. Reseat DIMM z (see “Removing a

186 and “Installing a DIMM” on page

192).

3. Reconnect the system to power and

turn on the system.

4. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

5. Make sure that the system UEFI

code is at the latest level. The

installed firmware level is shown in

the DSA event log in the

Firmware/VPD section for this

component. For the latest level of

firmware, go to http://www.ibm.com/

memory module (DIMM)” on page 186

MIGR-4JTS2T and select your

system to display a matrix of

available firmware.

6. Run the test again.

7. Replace the failing DIMMs.

8. Re-enable all memory in the Server

Configuration and Boot Management

program.

9. Run the test again.

10. Replace the failing memory card .

Chapter 5. Diagnostics 111

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

Memory Memory

Test

State

Description

Action

201-902-xxx

Failed

Test failure:

1. Turn off the system and disconnect it

from the power source.

single-bit and

multi-bit error,

failing bank x,

failing DIMM z

2. Reseat DIMM z (see “Removing a

and “Installing a DIMM” on page 192).

3. Reconnect the system to power and

turn on the system.

4. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

5. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

6. Run the test again.

7. Replace the failing DIMMs.

8. Re-enable all memory in the Server

Configuration and Boot Management

program (see the information in

Installation and User Guide).

9. Run the test again.

112 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

Memory Memory

State

Description

Action

202-801-xxx

Aborted

Internal

program error.

1. Turn off and restart the system.

Stress Test

2. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

3. Make sure that the system UEFI code

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD section

for this component. For the latest level

of firmware, go to

and select your system to display a

matrix of available firmware.

4. Run the test again.

5. Turn off and restart the system if

necessary to recover from a hung

state.

6. Run the memory diagnostics to identify

the specific failing DIMM.

202-802-xxx

Memory

Stress Test

Failed

General error:

memory size is

insufficient to

run the test.

1. Make sure that all memory is enabled

by checking the Available System

Memory in the Resource Utilization

section of the DSA event log. If

necessary, enable all memory in the

Server Configuration and Boot

Management program.

2. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

3. Run the test again.

4. Run the standard memory test to

validate all memory.

Chapter 5. Diagnostics 113

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

Memory Memory

Stress Test

State

Description

Action

202-901-xxx

Failed

Test failure.

1. Run the standard memory test to

validate all memory.

2. Make sure that the DSA code is at the

latest level. For the latest level of DSA

code, go to http://www.ibm.com/

memory module (DIMM)” on page 186

3. Turn off the system and disconnect it

from power.

4. Reseat the DIMMs (see “Removing a

and “Installing a DIMM” on page 192).

5. Reconnect the system to power and

turn on the system.

6. Run the test again.

114 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

215-801-xxx

Optical Drive

Aborted

Unable to

v Verify

1. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

communicate

with the device

driver.

Media

Installed

v Read/

Write

Test

2. Run the test again.

v Self-Test

3. Check the drive cabling at both ends

for loose or broken connections or

damage to the cable. Replace the

cable if it is damaged.

Messages

and actions

apply to all

three tests.

4. Run the test again.

5. For additional troubleshooting

information, go to

6. Run the test again.

7. Make sure that the system firmware

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

8. Run the test again.

9. Replace the CD or DVD drive (see

10. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, see http://www.ibm.com/

Chapter 5. Diagnostics 115

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

215-802-xxx

Optical Drive

Aborted

The media tray

is open.

v Verify

1. Close the media tray and wait 15

seconds.

Media

Installed

2. Run the test again.

v Read/

3. Insert a new CD or DVD into the

drive and wait for 15 seconds for the

media to be recognized.

Write

Test

v Self-Test

4. Run the test again.

5. Check the drive cabling at both ends

for loose or broken connections or

damage to the cable. Replace the

cable if it is damaged.

Messages

and actions

apply to all

three tests.

6. Run the test again.

7. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

8. Run the test again.

9. For additional troubleshooting

information, go to

10. Run the test again.

11. Replace the CD or DVD drive (see

12. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, see http://www.ibm.com/

116 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

215-803-xxx

Optical Drive

Failed

The disc might

be in use by

the system.

v Verify

1. Wait for the system activity to stop.

2. Run the test again

Media

Installed

3. Turn off and restart the system.

4. Run the test again.

v Read/

Write

Test

5. Replace the CD or DVD drive (see

v Self-Test

Messages

and actions

apply to all

three tests.

6. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, see http://www.ibm.com/

215-901-xxx

Optical Drive

Aborted

Drive media is

not detected.

v Verify

Media

1. Insert a CD or DVD into the drive or

try a new media, and wait for 15

seconds.

Installed

v Read/

Write

2. Run the test again.

3. Check the drive cabling at both ends

for loose or broken connections or

damage to the cable. Replace the

cable if it is damaged.

Test

v Self-Test

Messages

and actions

apply to all

three tests.

4. Run the test again.

5. For additional troubleshooting

information, go to

6. Run the test again.

7. Replace the CD or DVD drive (see

8. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, see http://www.ibm.com/

Chapter 5. Diagnostics 117

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

215-902-xxx

Optical Drive

Failed

Read

miscompare.

v Verify

1. Insert a CD or DVD into the drive or

try a new media, and wait for 15

seconds.

Media

Installed

v Read/

2. Run the test again.

Write

Test

3. Check the drive cabling at both ends

for loose or broken connections or

damage to the cable. Replace the

cable if it is damaged.

v Self-Test

Messages

and actions

apply to all

three tests.

4. Run the test again.

5. For additional troubleshooting

information, go to

6. Run the test again.

7. Replace the CD or DVD drive (see

8. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, see http://www.ibm.com/

118 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

215-903-xxx

Optical Drive

Aborted

Could not

access the

drive.

v Verify

1. Insert a CD or DVD into the drive or

try a new media, and wait for 15

seconds.

Media

Installed

v Read/

2. Run the test again.

Write

Test

3. Check the drive cabling at both ends

for loose or broken connections or

damage to the cable. Replace the

cable if it is damaged.

v Self-Test

Messages

and actions

apply to all

three tests.

4. Run the test again.

5. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

6. Run the test again.

7. For additional troubleshooting

information, go to

8. Run the test again.

9. Replace the CD or DVD drive (see

10. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, see http://www.ibm.com/

Chapter 5. Diagnostics 119

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

215-904-xxx

Optical Drive

Failed

A read error

occurred.

v Verify

1. Insert a CD or DVD into the drive or

try a new media, and wait for 15

seconds.

Media

Installed

v Read/

2. Run the test again.

Write

Test

3. Check the drive cabling at both ends

for loose or broken connections or

damage to the cable. Replace the

cable if it is damaged.

v Self-Test

Messages

and actions

apply to all

three tests.

4. Run the test again.

5. For additional troubleshooting

information, go to

6. Run the test again.

7. Replace the CD or DVD drive (see

8. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go tohttp://www.ibm.com/

120 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

Tape drive test Presence

Failed

An error was

found in the

tape alert log

page.

1. Clean the tape drive, using the

appropriate cleaning media, and insert

new media.

(Error

Messages

Test Self Test

Load Tape

apply to results Test Tape

of any of the 4 Alert Check

2. Run the test again.

3. Clear the error log.

4. Run the test again.

tests)

Test

5. Make sure that the drive firmware is at

the latest level. For the latest level of

drive firmware and software for tape

drives and libraries, go to

6. Run the test again.

7. Note the tape alert flag that is returned

in the tape alert log. See “T a pe alert

flags” on page 133.

8. Replace the tape drive if a hardware

failure is indicated.

9. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go tohttp://www.ibm.com/

Chapter 5. Diagnostics 121

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

Media is not

detected.

1. Clean the tape drive, using the

appropriate cleaning media, and insert

new media.

2. Run the test again.

3. Clear the error log.

4. Make sure that the drive firmware is at

the latest level. For the latest level of

drive firmware and software for tape

drives and libraries, go to

5. Run the test again.

6. Replace the tape drive.

7. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

Failed

Media error.

1. Clean the tape drive, using the

appropriate cleaning media, and insert

new media.

2. Run the test again.

3. Make sure that the drive firmware is at

the latest level. For the latest level of

drive firmware and software for tape

drives and libraries, go to

4. Run the test again.

5. Replace the tape drive.

6. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

122 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

Failed

Drive hardware

error.

1. Check the tape drive cabling for loose

or broken connections or damage to

the cable. Replace the cable if it is

damaged.

2. Clean the tape drive, using the

appropriate cleaning media, and insert

new media.

3. Run the test again.

4. Make sure that the drive firmware is at

the latest level. For the latest level of

drive firmware and software for tape

drives and libraries, go to

5. Run the test again.

6. Replace the tape drive.

7. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

Chapter 5. Diagnostics 123

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

Software error:

invalid request.

1. If the system has stopped

responding, turn off and restart the

system.

2. Run the test again.

3. Make sure that the system firmware

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

4. Run the test again.

5. If the system has stopped

responding, turn off and restart the

system.

6. Make sure that the drive firmware is

at the latest level. For the latest level

of drive firmware and software for

tape drives and libraries, go to

7. Run the test again.

8. Clean the tape drive, using the

appropriate cleaning media, and

insert new media.

9. Replace the tape drive.

10. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

124 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

Unrecognzed

error.

1. Clean the tape drive, using the

appropriate cleaning media, and

insert new media.

2. Run the test again.

3. Make sure that the drive firmware is

at the latest level. For the latest level

of drive firmware and software for

tape drives and libraries, go to

4. Run the test again.

5. Make sure that the DSA code is at

the latest level. For the latest level of

DSA code, go to

6. Run the test again.

7. Make sure that the system firmware

is at the latest level. The installed

firmware level is shown in the DSA

event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

8. Run the test again.

9. Replace the tape drive.

10. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

hot-swap hard disk drive” on page 211

Chapter 5. Diagnostics 125

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

217-901-xxx

SAS/SATA

Hard Drive

Disk Drive Failed

Test

1. Reseat all backplane connections at

both ends.

2. Reseat all the drives (see “Removing a

and “Installing a hot-swap hard disk

drive” on page 211).

3. Run the test again.

4. Make sure that the firmware is at the

latest level.

5. Run the test again.

6. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

405-901-xxx

BroadCom

Ethernet

Device

Test

Control

Registers

Failed

1. Make sure that the component

firmware is at the latest level. The

installed firmware level is shown in the

DSA event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

2. Run the test again.

3. Replace the component that is causing

the error. If the error is caused by an

adapter, replace the adapter (see

page 180). Check the PCI Information

and Network Settings information in

the DSA event log to determine the

physical location of the failing

component.

4. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

126 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

405-901-xxx

BroadCom

Ethernet

Device

Test MII

Registers

Failed

1. Make sure that the component

firmware is at the latest level. The

installed firmware level is shown in the

DSA event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

2. Run the test again.

3. Replace the component that is causing

the error. If the error is caused by an

adapter, replace the adapter (see

page 180). Check the PCI Information

and Network Settings information in

the DSA event log to determine the

physical location of the failing

component.

4. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

Chapter 5. Diagnostics 127

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

405-902-xxx

BroadCom

Ethernet

Device

Test

EEPROM

Failed

1. Make sure that the component

firmware is at the latest level. The

installed firmware level is shown in the

DSA event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

2. Run the test again.

3. Replace the component that is causing

the error. If the error is caused by an

adapter, replace the adapter (see

page 180). Check the PCI Information

and Network Settings information in

the DSA event log to determine the

physical location of the failing

component.

4. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

128 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

405-903-xxx

BroadCom

Ethernet

Device

Test

Internal

Memory

Failed

1. Make sure that the component

firmware is at the latest level. The

installed firmware level is shown in the

DSA event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

2. Run the test again.

3. Check the interrupt assignments in the

PCI Hardware section of the DSA

event log. If the Ethernet device is

sharing interrupts, if possible, use the

Server Configuration and Boot

Management program to assign a

unique interrupt to the device.

4. Replace the component that is causing

the error. If the error is caused by an

adapter, replace the adapter (see

page 180). Check the PCI Information

and Network Settings information in

the DSA event log to determine the

physical location of the failing

component.

5. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

Chapter 5. Diagnostics 129

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

405-904-xxx

BroadCom

Ethernet

Device

Test

Interrupt

Failed

1. Make sure that the component

firmware is at the latest level. The

installed firmware level is shown in the

DSA event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

2. Run the test again.

3. Check the interrupt assignments in the

PCI Hardware section of the DSA

event log. If the Ethernet device is

sharing interrupts, if possible, use the

Server Configuration and Boot

Management program to assign a

unique interrupt to the device.

4. Replace the component that is causing

the error. If the error is caused by an

adapter, replace the adapter (see

page 180). Check the PCI Information

and Network Settings information in

the DSA event log to determine the

physical location of the failing

component.

5. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

130 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

405-906-xxx

BroadCom

Ethernet

Device

Test Loop

Failed

1. Check the Ethernet cable for damage

and make sure that the cable type and

connection are correct.

back at

Physical

Layer

2. Make sure that the component

firmware is at the latest level. The

installed firmware level is shown in the

DSA event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

3. Run the test again.

4. Replace the component that is causing

the error. If the error is caused by an

adapter, replace the adapter (see

page 180). Check the PCI Information

and Network Settings information in

the DSA event log to determine the

physical location of the failing

component.

5. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

Chapter 5. Diagnostics 131

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

405-906-xxx

BroadCom

Ethernet

Device

Test Loop

back at

MAC

Failed

1. Make sure that the component

firmware is at the latest level. The

installed firmware level is shown in the

DSA event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

-Layer

and select your system to display a

matrix of available firmware.

2. Run the test again.

3. Replace the component that is causing

the error. If the error is caused by an

adapter, replace the adapter (see

page 180). Check the PCI Information

and Network Settings information in

the DSA event log to determine the

physical location of the failing

component.

4. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

132 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 3. DSA diagnostic messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message

number

Component Test

State

Description

Action

405-907-xxx

BroadCom

Ethernet

Device

Test LEDs Failed

1. Make sure that the component

firmware is at the latest level. The

installed firmware level is shown in the

DSA event log in the Firmware/VPD

section for this component. For the

latest level of firmware, go to

and select your system to display a

matrix of available firmware.

2. Run the test again.

3. Replace the component that is causing

the error. If the error is caused by an

adapter, replace the adapter (see

page 180). Check the PCI Information

and Network Settings information in

the DSA event log to determine the

physical location of the failing

component.

4. If the failure remains, collect the data

from the DSA event log and send it to

IBM Service. For information about

contacting and sending data to IBM

Service, go to http://www.ibm.com/

listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231

Tape alert flags

Tape alert flags are numbered 1 through 64 and indicate a specific media-changer

error condition. Each tape alert is returned as an individual log parameter, and its

state is indicated in bit 0 of the 1-byte Parameter Value field of the log parameter.

When this bit is set to 1, the alert is active.

Each tape alert flag has one of the following severity levels:

C - Critical

W - Warning

I - Information

Different tape drives support some or all of the following flags in the tape alert log:

Flag 2: Library Hardware B (W) This flag is set when an unrecoverable

mechanical error occurs.

Chapter 5. Diagnostics 133

Flag 4: Library Hardware D (C) This flag is set when the tape drive fails the

power-on self-test or a mechanical error occurs that requires a power cycle to

recover. This flag is internally cleared when the drive is powered-off.

Flag 13: Library Pick Retry (W) This flag is set when a high retry count

threshold is passed during an operation to pick a cartridge from a slot before the

operation succeeds. This flag is internally cleared when another pick operation

is attempted.

Flag 14: Library Place Retry (W) This flag is set when a high retry count

threshold is passed during an operation to place a cartridge back into a slot

before the operation succeeds. This flag is internally cleared when another place

operation is attempted.

Flag 15: Library Load Retry (W) This flag is set when a high retry count

threshold is passed during an operation to load a cartridge into a drive before

the operation succeeds. This flag is internally cleared when another load

operation is attempted. Note that if the load operation fails because of a media

or drive problem, the drive sets the applicable tape alert flags.

Flag 16: Library Door (C) This flag is set when media move operations cannot

be performed because a door is open. This flag is internally cleared when the

door is closed.

Flag 23: Library Scan Retry (W) This flag is set when a high retry count

threshold is passed during an operation to scan the bar code on a cartridge

before the operation succeeds. This flag is internally cleared when another bar

code scanning operation is attempted.

Recovering the UEFI code

If the UEFI code has become damaged, such as from a power failure during an

update, you can recover the uEFI code using the boot block jumper and a UEFI

recovery diskette.

Notes:

1. You can obtain a UEFI recovery diskette from one of the following sources:

v Download the UEFI code update from the World Wide Web and use it to

make a recovery diskette.

v Contact your Lenovo service representative.

2. To create and use a diskette, you must add an optional external diskette drive to

the server.

To download the UEFI code update from the World Wide Web, complete the

following steps:

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Software and device drivers.

4. Click System x3650 M2 to display the matrix of downloadable files for the

server.

5. Download the latest UEFI code update.

6. Create the UEFI recovery diskette, following the instructions that come with the

update file that you downloaded.

134 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

The flash memory of the server consists of a primary page and a backup page. The

backup page is a protected area that cannot be overwritten. If the primary page

becomes corrupted, the server boots from the backup page, which enables you to

replace the UEFI code for the primary page.

To recover the UEFI code and restore the server operation to the primary page,

complete the following steps:

1. Turn off the server, and disconnect all power cords and external cables.

2. Remove the server cover. See “Removing the cover” on page 159 for more

information.

3. Locate the UEFI boot recovery jumper block (J29) on the system board.

4. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the UEFI

recovery mode.

5. Insert the UEFI recovery diskette into the diskette drive.

6. Reinstall the server cover; then, reconnect all power cords.

7. Restart the server. The power-on self test (POST) starts.

Chapter 5. Diagnostics 135

8. Select 1 - Update POST/UEFI from the menu that contains various flash

update options.

9. When you are asked whether you want to save the current code to a diskette,

press N.

10. When you are asked to choose a language, select a language (from 0 to 7)

and press Enter.

11. Remove the UEFI recovery diskette from the diskette drive.

12. Turn off the server, and disconnect all power cords and external cables; then,

remove the server cover.

13. Remove the jumper from the boot block recovery jumper block, or move it to

pins 1 and 2, to return to normal startup mode.

14. Reconnect all external cables and power cords, and turn on the peripheral

devices; then, reinstall the server cover.

15. Restart the server.

System event/error log messages

*** REVIEWERS: what are the event and error messages in Victory? ***

The system event/error log can contain messages of three types:

Information

Information messages do not require action; they record significant

system-level events, such as when the server is started.

Warning

Warning messages do not require immediate action; they indicate

possible problems, such as when the recommended maximum

ambient temperature is exceeded.

Error

Error messages might require action; they indicate system errors,

such as when a fan is not detected.

Each message contains date and time information, and it indicates the source of

the message (POST/UEFI or the service processor).

Note: The RMM system event log, which you can view through the Server

Configuration and Boot Management program, also contains many

information, warning, and error messages.

The following table describes the possible system event/error log messages and

suggested actions to correct the detected problems.

136 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System event/error log message

Action

+12v critical over voltage fault

1. If the OVER SPEC LED on the light path diagnostics panel is

lit, or any of the four power channel error LEDs (A, B, C, or D)

on the system board are lit, see the entries about

power-channel error LEDs in “Solving power problems” on

page 143. (See “Power-supply LEDs” on page 50 for the

location of the power channel error LEDs.)

2. If the actions in “Solving power problems” on page 143 do not

identify a defective component, complete the following steps:

a. Remove the power supplies.

b. Replace the power supplies one at a time, restarting the

server each time, to isolate a failing power supply.

c. If the server fails to start, replace the power backplane.

Restart the server.

d. If the server fails to start, (trained service technician only)

replace the system board.

+12v critical under voltage fault

1. If the OVER SPEC LED on the light path diagnostics panel is

lit, or any of the four power channel error LEDs (A, B, C, or D)

on the system board are lit, see the entries about

power-channel error LEDs in “Solving power problems” on

page 143. (See “Power-supply LEDs” on page 50 for the

location of the power channel error LEDs.)

2. If the actions in “Solving power problems” on page 143 do not

identify a defective component, complete the following steps:

a. Remove the power supplies.

b. Replace the power supplies one at a time, restarting the

server each time, to isolate a failing power supply.

c. If the server fails to start, replace the power backplane.

Restart the server.

d. If the server fails to start, (trained service technician only)

replace the system board.

12v planar fault

1. If the OVER SPEC LED on the light path diagnostics panel is

lit, or any of the four power channel error LEDs (A, B, C, or D)

on the system board are lit, see the entries about

power-channel error LEDs in “Solving power problems” on

page 143. (See “Power-supply LEDs” on page 50 for the

location of the power channel error LEDs.)

2. If the actions in “Solving power problems” on page 143 do not

identify a defective component, complete the following steps:

a. Remove the power supplies.

b. Replace the power supplies one at a time, restarting the

server each time, to isolate a failing power supply.

c. If the server fails to start, replace the power backplane.

Restart the server.

d. If the server fails to start, (trained service technician only)

replace the system board.

Chapter 5. Diagnostics 137

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System event/error log message

Action

+5v critical over voltage fault

1. Remove the following devices, which are powered by 5 volts:

v All PCI adapters

v USB devices

v CD-RW/DVD drive

v Tape drive, if one is installed

v Hard disk drive backplane

2. Reinstall each I/O device removed in step 1, one at a time,

restarting the server each time, to isolate a defective device.

Replace any defective device.

3. If the error continues, replace the power backplane. Restart the

server.

4. If the error continues, (trained service technician only) replace

the system board.

+5v critical under voltage fault

1. Remove the following devices, which are powered by 5 volts:

v All PCI adapters

v USB devices

v CD-RW/DVD drive

v Tape drive, if one is installed

v Hard disk drive backplane

2. Reinstall each I/O device removed in step 1, one at a time,

restarting the server each time, to isolate a defective device.

Replace any defective device.

3. If the error continues, replace the power backplane. Restart the

server.

4. If the error continues, (trained service technician only) replace

the system board.

5V fault

1. Remove the following devices, which are powered by 5 volts:

v All PCI adapters

v USB devices

v CD-RW/DVD drive

v Tape drive, if one is installed

v Hard disk drive backplane

2. Reinstall each I/O device removed in step 1, one at a time,

restarting the server each time, to isolate a defective device.

Replace any defective device.

3. If the error continues, replace the power backplane. Restart the

server.

4. If the error continues, (trained service technician only) replace

the system board.

+2.5v critical over voltage fault

+2.5v critical under voltage fault

Information only

138 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System event/error log message

+1.8v critical over voltage fault

+1.8v critical under voltage fault

Action

Information only

Replace the battery.

The system real time clock battery is no longer

reliable.

+3.3v critical over voltage fault

+3.3v critical under voltage fault

3.3V Bus Fault

1. Remove all PCI adapters.

2. Reinstall each PCI adapter, one at a time, restarting the server

each time, to isolate a defective adapter. Replace any defective

adapter.

3. If the error continues, (trained service technician only) replace

the system board.

1. Remove all PCI adapters.

2. Reinstall each PCI adapter, one at a time, restarting the server

each time, to isolate a defective adapter. Replace any defective

adapter.

3. If the error continues, (trained service technician only) replace

the system board.

1. Remove all PCI adapters.

2. Reinstall each PCI adapter, one at a time, restarting the server

each time, to isolate a defective adapter. Replace any defective

adapter.

3. If the error continues, (trained service technician only) replace

the system board.

Power Good Fault

1. Reseat the power supplies.

2. If the error continues, replace the power backplane.

VRM 1 Power Good Fault

1. (Trained service technician only) Reseat microprocessor 1.

2. (Trained service technician only) Replace microprocessor 1.

3. (Trained service technician only) Replace the system board.

VRM 2 Power Good Fault

1. (Trained service technician only) Reseat microprocessor 2.

2. (Trained service technician only) Replace microprocessor 2.

3. (Trained service technician only) Replace the system board.

VRM 2 is present

Information only

VRM 2 is not present

If microprocessor 2 is installed, (trained service technician only)

replace the system board.

Memory Area non-critical over temperature

warning

1. Make sure that the fans are operating and are not obstructed.

2. Make sure that the air baffles are in place and correctly

installed.

3. Make sure that the server cover is installed and fully closed.

Chapter 5. Diagnostics 139

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System event/error log message

Action

Memory Area non-recoverable over temperature

fault

1. Make sure that the fans are operating and are not obstructed.

2. Make sure that the air baffles are in place and correctly

installed.

3. Make sure that the server cover is installed and fully closed.

4. (Trained service technician only) Replace the system board.

Fan n Failure

n = the fan number

1. Make sure that the connector on the fan is not damaged.

2. Make sure that the fan connector on the system board is not

damaged.

3. Make sure that the fan is fully installed (press down on the

fan).

4. Reseat fan n.

5. Replace fan n.

Fan n Fault

n = the fan number

1. Make sure that the connector on the fan is not damaged.

2. Make sure that the fan connector on the system board is not

damaged.

3. Make sure that the fan is fully installed (press down on the

fan).

4. Reseat fan n.

5. Replace fan n.

Hard Drive n Fault

n = the hard disk drive number

1. Reseat hard disk drive n.

2. Replace hard disk drive n.

Hard drive n removal detected.

Reseat hard disk drive n.

n = the hard disk drive number

Power supply n removed

n = the power supply number

1. Reseat power supply n.

2. Replace power supply n.

3. Replace the power backplane.

Power supply n fault

n = the power supply number

1. If the server power-on LED is lit, perform the following steps:

a. Reduce the server to the minimum configuration (see

“Features and technologies” on page 15 for a description of

the minimum configuration).

b. Reinstall the components you removed, one at a time,

restarting the server each time.

c. If the error reoccurs, the component you just reinstalled is

defective; replace the defective component.

2. Reseat the following components:

a. Power supply n

b. Power backplane

3. Replace the components listed in step 2, one at a time, in the

order shown, restarting the server each time.

140 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System event/error log message

Action

Power supply n AC power removed

n = the power supply number

1. Make sure that the power cords are correctly connected to the

server and to a working power source.

2. Replace power supply n.

3. Replace the power backplane.

Power supply n fan fault

n = the power supply number

1. Make sure that there are no obstructions, such as bundled

cables, to the airflow on the power-supply fan.

2. Replace power supply n.

Power supply current exceeded max spec value

1. Make sure that two power supplies are installed, and that the

power cords are correctly connected to the power supplies and

to a working power source.

2. Replace the power backplane.

Front panel NMI

1. If the MEM LED on the light path diagnostics panel is lit,

complete the following steps:

a. Check the other system logs for related entries and actions.

b. Reinstall the server device drivers.

c. Reinstall the operating system.

2. If the error LED for PCI slot 1 or PCI slot 2 on the riser card is

lit, complete the following steps:

a. Remove the adapter from the PCI slot that has the lit error

LED.

b. If the error continues, replace the riser-card assembly.

c. (Trained service technician only) If the error continues,

replace the system board.

3. If the error LED for PCI slot 3 or PCI slot 4 on the system

board is lit, complete the following steps:

a. Remove the adapter from the PCI slot that has the lit error

LED.

b. (Trained service technician only) If the error continues,

replace the system board.

4. Remove all PCI adapters from the server. (Trained service

technician only) If the error continues, replace the system

board.

Software NMI

Information only

CPU n IERR detected, the system has been

restarted

n = the microprocessor number

1. Make sure that you have installed the latest levels of firmware

and device drivers for all adapters and standard devices, such

as Ethernet, SCSI, or SAS.

2. Run the diagnostics programs for the hard disk drives and

other I/O devices.

3. (Trained service technician only) Replace microprocessor n.

Chapter 5. Diagnostics 141

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to

determine which components are customer replaceable units (CRU) and which components are field

replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System event/error log message

Action

CPU n IERR, the CPU has been disabled

n = the microprocessor number

1. (Trained service technician only) Reseat microprocessor n.

2. (Trained service technician only) Replace microprocessor n.

3. (Trained service technician only) Replace the system board.

CPU n over temperature

n = the microprocessor number

1. Make sure that the fans are operating, that there are no

obstructions to the airflow, that the air baffles are in place and

correctly installed, and that the server cover is installed and

completely closed.

2. Make sure that the heat sink for microprocessor n is installed

correctly.

3. (Trained service technician only) Replace microprocessor n.

CPU removal detected

Information only. Take action as appropriate.

CPU n non-critical over temperature warning

n = the microprocessor number

1. Make sure that the fans are operating, that there are no

obstructions to the airflow, that the air baffles are in place and

correctly installed, and that the server cover is installed and

completely closed.

2. Make sure that the heat sink for microprocessor n is installed

correctly.

CPU n non-recoverable over temperature fault

1. Make sure that the fans are operating, that there are no

obstructions to the airflow, that the air baffles are in place and

correctly installed, and that the server cover is installed and

completely closed.

2. Make sure that the heat sink for microprocessor n is installed

correctly.

3. (Trained service technician only) Replace microprocessor n

4. (Trained service technician only) Replace the system board.

VRD 1 critical over voltage fault

VRD 1 critical under voltage fault

1. (Trained service technician only) Reseat microprocessor 1.

2. (Trained service technician only) Replace the system board.

1. (Trained service technician only) Reseat microprocessor 1.

2. (Trained service technician only) Replace the system board.

VRD 2 critical over voltage fault

VRD 2 = VRM

1. Reseat the VRM.

2. (Trained service technician only) Reseat microprocessor 2.

3. (Trained service technician only) Replace the system board.

VRD 2 critical under voltage fault

VRD 2 = VRM

1. Reseat the VRM.

2. (Trained service technician only) Reseat microprocessor 2.

3. (Trained service technician only) Replace the system board.

Processor VTT Power Fault.

1. (Trained service technician only) Reseat microprocessor 1.

2. (Trained service technician only) Replace the system board.

142 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Solving power problems

Power problems can be difficult to solve. For example, a short circuit can exist

anywhere on any of the power distribution buses. Usually, a short circuit will cause

the power subsystem to shut down because of an overcurrent condition. To

diagnose a power problem, use the following general procedure:

1. Turn off the server and disconnect all power cords.

2. Check for loose cables in the power subsystem. Also check for short circuits, for

example, if a loose screw is causing a short circuit on a circuit board.

3. If a power-channel error LED on the system board is lit, perform the following

steps; otherwise, go to step Solving power problems. See“System-board LEDs”

on page 154 for the location of the power-channel error LEDs. T a ble 4 identifies

the components associated with each power channel, and the order in which to

troubleshoot the components.

a. Disconnect the cables and power cords to all internal and external devices.

Leave the power-supply cords connected.

b. Remove each component that is associated with the LED, one at a time, in

the sequence indicated in T a ble 4, restarting the server each time, until the

cause of the overcurrent condition is identified.

Important: Only a trained service technician should remove or replace a

FRU, such as a microprocessor or the system board. See Chapter 7, “Parts

to determine whether a component is a FRU.

Table 4. Components associated with power-channel error LEDs

Power-channel

error LED

Components

CD/DVD drive (optical drive), fans, hard disk drives, hard disk

drive backplanes

PCI riser-card assembly in PCI connector 1 on the system board,

DIMMs 1 through 16, microprocessor 2

Tape drive if one is installed, SAS riser card assembly, DIMMs 1

through 8, microprocessor 1

Microprocessor 1, system board

Optional PCI video graphics adapter power cable if one is

installed (connector J154 on the system board), optional PCI

video graphics adapter if one is installed, PCI riser card assembly

in PCI connector 2 on the system board, microprocessor 2

240 V AUX

All PCI adapters and PCI riser-card assemblies, SAS riser card

assembly, operator information panel assembly, optional two-port

Ethernet card if installed

c. Replace the identified component.

4. Remove the adapters and disconnect the cables and power cords to all internal

and external devices until the server is at the minimum configuration that is

required for the server to start (see “Features and technologies” on page 15 for

the minimum configuration).

5. Reconnect all power cords and turn on the server. If the server starts

successfully, replace the adapters and devices one at a time until the problem is

isolated.

If the server does not start from the minimum configuration, replace the components

in the minimum configuration one at a time until the problem is isolated.

Chapter 5. Diagnostics 143

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom

Action

Not all drives are recognized by Remove the drive that is indicated by the diagnostic tests; then, run the hard disk

the hard disk drive diagnostic

test (the Fixed Disk test).

drive diagnostic test again. If the remaining drives are recognized, replace the drive

that you removed with a new one.

The server stops responding

during the hard disk drive

diagnostic test.

Remove the hard disk drive that was being tested when the server stopped

responding, and run the diagnostic test again. If the hard disk drive diagnostic test

runs successfully, replace the drive that you removed with a new one.

A hard disk drive was not

detected while the operating

system was being started.

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic

tests again.

A hard disk drive passes the

diagnostic Fixed Disk Test, but

the problem remains.

Run the diagnostic SCSI Attached Disk Test.

Solving Microprocessor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom

Action

The server emits a continuous

beep during POST, indicating

that the microprocessor is not

working correctly.

1. Correct any errors that are indicated by the LEDs (see “EasyLED Diagnostics”

in the Hardware Maintenance Manual).

2. Make sure that the server supports all the microprocessors and that the

microprocessors match in speed and cache size.

3. (Trained service technician only) Make sure that microprocessor 1 is seated

correctly.

4. Reseat the following components:

a. (Trained service technician only) Microprocessors

b. VRM, if microprocessor 2 is installed

5. (Trained service technician only) Replace the microprocessors.

Solving Ethernet controller problems

The method that you use to test the Ethernet controller depends on which operating

system you are using. See the operating-system documentation for information

about Ethernet controllers, and see the Ethernet controller device-driver readme file.

Try the following procedures:

144 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v Make sure that the correct device drivers, which come with the server, are

installed and that they are at the latest level.

v Make sure that the Ethernet cable is installed correctly.

– The cable must be securely attached at all connections. If the cable is

attached but the problem remains, try a different cable.

– You must use Category 5 cabling.

v Determine whether the hub supports auto-negotiation. If it does not, try

configuring the integrated Ethernet controller manually to match the speed and

duplex mode of the hub.

v Check the Ethernet controller LEDs on the rear panel of the server. These LEDs

indicate whether there is a problem with the connector, cable, or hub.

– The Ethernet link status LED is lit when the Ethernet controller receives a link

pulse from the hub. If the LED is off, there might be a defective connector or

cable or a problem with the hub.

– The Ethernet transmit/receive activity LED is lit when the Ethernet controller

sends or receives data over the Ethernet network. If the Ethernet

transmit/receive activity light is off, make sure that the hub and network are

operating and that the correct device drivers are installed.

v Check the Ethernet activity LED on the rear of the server. The Ethernet activity

LED is lit when data is active on the Ethernet network. If the Ethernet activity

LED is off, make sure that the hub and network are operating and that the

correct device drivers are installed.

v Check for operating-system-specific causes of the problem.

v Make sure that the device drivers on the client and server are using the same

protocol.

If the Ethernet controller still cannot connect to the network but the hardware

appears to be working, the network administrator must investigate other possible

causes of the error.

Solving undetermined problems

If the diagnostic tests did not diagnose the failure or if the server is inoperative, use

the information in this section.

If you suspect that a software problem is causing failures (continuous or

intermittent), see the Installation and User Guide.

Damaged data in CMOS memory or damaged UEFI code can cause undetermined

problems. To reset the CMOS data, use the CMOS switch to clear the CMOS

memory; see “System-board switches and jumpers” on page 152. If you suspect

that the UEFI code is damaged, see “Recovering the UEFI code” on page 134.

Check the LEDs on all the power supplies (see “Power-supply LEDs” on page 50).

If the LEDs indicate that the power supplies are working correctly, complete the

following steps:

1. Turn off the server.

2. Make sure that the server is cabled correctly.

3. Remove or disconnect the following devices, one at a time, until you find the

failure. Turn on the server and reconfigure it each time.

v Any external devices.

v Surge-suppressor device (on the server).

v Modem, printer, mouse, and non-IBM devices.

v Each adapter.

v Hard disk drives.

Chapter 5. Diagnostics 145

v Memory modules. The minimum configuration requirement is 1 GB DIMM per

installed microprocessor.

v Service processor (RMM).

The following minimum configuration is required for the server to start:

v One microprocessor

v One 1 GB DIMM

v One power supply

v Power backplane

v Power cord

v ServeRAID SAS controller

4. Turn on the server. If the problem remains, suspect the following components in

the following order:

a. Power backplane

b. System board

If the problem is solved when you remove an adapter from the server but the

problem recurs when you reinstall the same adapter, suspect the adapter; if the

problem recurs when you replace the adapter with a different one, suspect the riser

card.

If you suspect a networking problem and the server passes all the system tests,

suspect a network cabling problem that is external to the server.

Problem determination tips

Due to the variety of hardware and software combinations that can be encountered,

use the following information to assist you in problem determination. If possible,

have this information available when requesting assistance from Service Support

and Engineering functions.

v Machine type and model

v Microprocessor or hard disk upgrades

v Failure symptom

– Do diagnostics fail?

– What, when, where, single, or multiple systems?

– Is the failure repeatable?

– Has this configuration ever worked?

– If it has been working, what changes were made prior to it failing?

– Is this the original reported failure?

v Diagnostics version

– Type and version level

v Hardware configuration

– Print (print screen) configuration currently in use

– UEFI level

v Operating system software

– Type and version level

Note: To eliminate confusion, identical systems are considered identical only if

they:

1. Are the exact machine type and models

2. Have the same UEFI level

3. Have the same adapters/attachments in the same locations

146 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

4. Have the same address jumpers/terminators/cabling

5. Have the same software versions and levels

6. Have the same diagnostics code (version)

7. Have the same configuration options set in the system

8. Have the same setup for the operation system control files

Comparing the configuration and software setup between “working” and

“non-working” systems will often lead to problem resolution.

Calling IBM for service

When you call for service, have as much of the following information available as

possible:

v Machine type and model

v Microprocessor and hard disk drive upgrades

v Failure symptoms

– Does the server fail the diagnostic programs? If so, what are the error codes?

– What occurs? When? Where?

– Is the failure repeatable?

– Has the current server configuration ever worked?

– What changes, if any, were made before it failed?

– Is this the original reported failure, or has this failure been reported before?

v Diagnostic program type and version level

v Hardware configuration (print screen of the system summary)

v UEFI code level

v Operating-system type and version level

You can solve some problems by comparing the configuration and software setups

between working and nonworking servers. When you compare servers to each

other for diagnostic purposes, consider them identical only if all the following factors

are exactly the same in all the servers:

v Machine type and model

v UEFI level

v Memory amount, type, and configuration

v Adapters and attachments, in the same locations

v Address jumpers, terminators, and cabling

v Software versions and levels

v Diagnostic program type and version level

v Configuration option settings

v Operating-system control-file setup

Chapter 5. Diagnostics 147

148 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Chapter 6. Removing and installing FRUs

Replaceable components are of three types:

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged

for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request Lenovo to install it, at no additional charge, under the type of warranty

service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by Trained service

technicians.

See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and

3798,” on page 231 to determine whether a component is a Tier 1 CRU, Tier 2

CRU, or FRU.

For information about the terms of the warranty and getting service and assistance,

see the Warranty and Support Information document.

Locations

Front view

The following illustration shows the controls, light-emitting diodes (LEDs), and

connectors on the front of the server.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

ꢀ6ꢁ

ꢀ7ꢁ

Hard disk drive status LED (amber)

Hard disk drive activity LED (green)

Video connector

USB 1 connector

USB 2 connector

ꢀ8ꢁ

ꢀ9ꢁ

CD/DVD drive (optical drive)

CD/DVD eject button

ꢀ10ꢁ CD/DVD drive activity LED

ꢀ11ꢁ Bay 1

ꢀ12ꢁ Hard disk drive bays

ꢀ13ꢁ Bay 0

Operator information panel

Rack release latch

ꢀ14ꢁ Rack release latch

149

Operator information panel

The following controls, LEDs, and connectors are on the operator information panel:

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

Power-control button cover

Ethernet icon LED

Ethernet activity LEDs

Information LED

ꢀ6ꢁ

ꢀ7ꢁ

ꢀ8ꢁ

ꢀ9ꢁ

Release latch

Locator button/locator LED

Ethernet activity LEDs

Power-control button/power-on LED

System-error LED

System-board internal connectors

The following illustration shows the internal connectors on the system board.

ꢀ1ꢁ

Battery

ꢀ12ꢁ Fan connector 2

150 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

ꢀ2ꢁ

Optional two-port Ethernet card

connector

ꢀ13ꢁ Reserved

ꢀ3ꢁ

ꢀ4ꢁ

PCI riser connector 1

DIMM connectors

ꢀ14ꢁ Fan connector 3

ꢀ15ꢁ Hot-swap SAS/SATA power connector

backplane 1 and 2

ꢀ5ꢁ

ꢀ6ꢁ

Microprocessor 1

ꢀ16ꢁ Hot-swap SAS/SATA power connector

optional backplane 3

Operator information panel connector ꢀ17ꢁ Hot-swap SAS/SATA configuration

cable connector

ꢀ7ꢁ

ꢀ8ꢁ

Optical drive connector

Front video/USB connector

ꢀ18ꢁ SAS riser-card connector

ꢀ19ꢁ Auxiliary power for PCI Express

graphics adapter connector

ꢀ9ꢁ

Reserved

ꢀ20ꢁ Microprocessor 2

ꢀ10ꢁ Fan connector 1

ꢀ11ꢁ Reserved

ꢀ21ꢁ PCI riser connector 2

ꢀ22ꢁ Virtual media key connector

System-board external connectors

The following illustration shows the external input/output connectors on the system

board.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

USB connector 4

USB connector 3

Serial connector

Chapter 6. Removing and installing FRUs 151

ꢀ4ꢁ

ꢀ5ꢁ

ꢀ6ꢁ

ꢀ7ꢁ

Video connector

Ethernet connector 2

Ethernet connector 1

Systems management Ethernet connector

System-board switches and jumpers

Any switches or jumpers on the system board that are not shown in the illustration

are reserved. See the section about recovering the unified extensible firmware

interface (UEFI) code in the Hardware Maintenance Manual for information about

using the UEFI boot recovery jumper.

The following illustration shows the switches and jumpers on the system board.

Table 5. Callout descriptions

Jumper name

Jumper setting

152 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Table 5. Callout descriptions (continued)

ꢀ1ꢁ UEFI boot recovery

v Pins 1 and 2: Normal (default) Loads the primary server

jumper (J29)

firmware (formerly called BIOS) ROM page.

v Pins 2 and 3: Loads the secondary (backup) server firmware

ROM page.

ꢀ2ꢁ IMM recovery

v Pins 1 and 2: Normal (default) Loads the primary IMM firmware

jumper (J147)

ROM page.

v Pins 2 and 3: Loads the secondary (backup) IMM firmware

ROM page.

ꢀ3ꢁ SW4 switch block

(reserved)

ꢀ4ꢁ SW3 switch block

Notes:

1. If no jumper is present, the server responds as if the pins are set to 1 and 2.

2. Changing the position of the UEFI boot recovery jumper from pins 1 and 2 to pins 2 and

3 before the server is turned on alters which flash ROM page is loaded. Do not change

the jumper pin position after the server is turned on. This can cause an unpredictable

problem.

T a ble 6 describes the function of each switch on the switch block.

Table 6. Switch block 3, switches 1 - 8

Switch

number Default value

description

Off

Reserved.

Power-on password override. Changing the position of this switch bypasses the

power-on password check the next time the server is turned on and starts the Setup

utility so that you can change or delete the power-on password. You do not have to

move the switch back to the default position after the password is overridden.

Changing the position of this switch does not affect the administrator password check

if an administrator password is set.

Off

Reserved.

Reserved.Clear

Clear CMOS. When this switch is toggled to On, it clears the CMOS data, which

clears the power-on password.

Important:

1. Before you change any switch settings or move any jumpers, turn off the server;

then, disconnect all power cords and external cables. (Review the information in

Chapter 2, “Safety information,” on page 3, “Installing optional devices and

replacing FRUs” on page 156, and “Turning off the server” on page 53.)

2. Any system-board switch or jumper blocks that are not shown in the illustrations

in this document are reserved.

Chapter 6. Removing and installing FRUs 153

System-board LEDs

The following illustration shows the light-emitting diodes (LEDs) on the system

board.

Note: Error LEDs remain lit only while the server is connected to power.

Table 7. Callout descriptions

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

ꢀ6ꢁ

ꢀ7ꢁ

ꢀ8ꢁ

ꢀ9ꢁ

ꢀ10ꢁ

ꢀ11ꢁ

ꢀ12ꢁ

PCI riser 2 LED

Enclosure manager heartbeat LED ꢀ14ꢁ

ꢀ13ꢁ

Fan 3 error LED

Power channel A LED

Power channel B LED

Battery error LED

IMM heartbeat LED

PCI riser 1 LED

Microprocessor 1 error LED

DIMMs 1 - 8 error LEDs

Reserved

Fan 1 error LED

Reserved

Fan 2 error LED

Reserved

ꢀ15ꢁ

ꢀ16ꢁ

ꢀ17ꢁ

ꢀ18ꢁ

ꢀ19ꢁ

ꢀ20ꢁ

ꢀ21ꢁ

ꢀ22ꢁ

ꢀ23ꢁ

ꢀ24ꢁ

Power channel C error LED

Power channel D error LED

Power channel E error LED

Power channel F error LED

240 - V AUX channel error LED

SAS riser missing LED

System-board error LED

Microprocessor 2 error LED

DIMMs 9-16 error LEDs

154 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

SAS riser-card connectors and LEDs

The following illustrations show the connectors and LEDs on the SAS riser cards.

Note: Error LEDs remain lit only while the server is connected to power.

A 12-drive-capable model server or a diskless model server contains the following

riser card:

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

USB connector

PCI Express RAID adapter

SAS error LED

A tape-enabled model server contains the following riser card:

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

ꢀ6ꢁ

USB connector

PCI Express RAID adapter

SATA tape signal

Tape power

SAS error LED

USB tape

PCI riser-card adapter connectors

The following illustration shows the connectors on the PCI riser card for

user-installable PCI adapters.

Chapter 6. Removing and installing FRUs 155

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

Adapter

PCI riser-card assembly

Adapter connectors

PCI riser-card assembly LEDs

The following illustration shows the light-emitting diodes (LEDs) on the PCI

riser-card assembly.

Note: Error LEDs remain lit only while the server is connected to power.

ꢀ1ꢁ

ꢀ2ꢁ

Lower PCI slot error LED

Upper PCI slot error LED

Installing optional devices and replacing FRUs

This chapter provides hardware installation and replacement procedures for

customer replaceable units.

Major components of the server

Blue on a component indicates touch points, where you can grip the component to

remove it from or install it in the server, open or close a latch, and so on.

Orange on a component or an orange label on or near a component indicates that

the component can be hot-swapped, which means that if the server and operating

system support hot-swap capability, you can remove or install the component while

the server is running. (Orange can also indicate touch points on hot-swap

156 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

components.) See the instructions for removing or installing a specific hot-swap

component for any additional procedures that you might have to perform before you

remove or install the component.

Chapter 6. Removing and installing FRUs 157

The following illustrations show the major components in the server.

Note: The illustrations in this document might differ slightly from your hardware.

158 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

ꢀ6ꢁ

ꢀ7ꢁ

ꢀ8ꢁ

ꢀ9ꢁ

Cover

ꢀ11ꢁ CD/DVD drive

PCI riser-card assembly

Heat sink

Microprocessor

Heat-sink retention module

DIMM

ꢀ12ꢁ Operator information panel

ꢀ13ꢁ Front bezel (some models)

ꢀ14ꢁ 4-drive filler panel

ꢀ15ꢁ SAS hard disk drive backplanes

ꢀ16ꢁ SAS riser card

ꢀ17ꢁ Fan bracket

ꢀ18ꢁ Fans

ꢀ19ꢁ DIMM air baffle

System board

Power-supply filler panel

ꢀ10ꢁ Power supply

ꢀ20ꢁ Microprocessor 2 air baffle

Removing the cover

The following illustration shows how to remove the cover.

Important: Before you install optional hardware, make sure that the server is

working correctly. Start the server, and make sure that the operating system starts,

if an operating system is installed, or that a 19990305 error code is displayed,

indicating that an operating system was not found but the server is otherwise

working correctly. If the server is not working correctly, see the “Diagnosing a

problem” on page 21 for diagnostic information.

To remove the cover, complete the following steps:

1. Read the safety information in the Installation and User Guide document.

2. If you are planning to view the error LEDs that are on the system board and

components, leave the server connected to power and go directly to step 4.

3. If you are planning to install or remove a microprocessor, memory module, PCI

adapter, battery, or other non-hot-swap optional device, turn off the server and

all attached devices and disconnect all external cables and power cords (see

“Turning off the server” on page 53).

4. Press down on the left and right side latches and pull the server out of the rack

enclosure until both slide rails lock.

Note: You can reach the cables on the rear of the server when the server is in

the locked position.

Chapter 6. Removing and installing FRUs 159

5. Press the blue latch ꢀ1ꢁ on the end of the cover-release latch ꢀ4ꢁ and lift the

cover-release latch ꢀ2ꢁ. Slide the cover forward ꢀ3ꢁ and lift the cover off the

server. Set the cover aside.

Attention: For proper cooling and airflow, replace the cover before you turn on

the server. Operating the server for extended periods of time (over 30 minutes) with

the cover removed might damage server components.

Installing the server cover

Attention: For proper cooling and airflow, install the server cover before you turn

on the server.

To install the server cover, complete the following steps:

1. Align the cover over the server until the cover edges slip in position over the

chassis.

2. Press down the cover-release latch ꢀ1ꢁ on the front of the cover, while sliding

the cover forward toward the front of the server until the cover is completely

closed.

Removing the operator information panel assembly

To remove the operator information panel ꢀ2ꢁ assembly, complete the following

steps.

1. Remove the cover.

160 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

2. Disconnect the cable from the back of the operator-information panel ꢀ2ꢁ

assembly.

3. Reach inside the server and press the release tab; then, while holding the

release tab down, push the assembly toward the front of the server.

4. From the front of the server, carefully pull the operator information panel

assembly out of the server.

5. If you are instructed to return the operator information panel assembly, follow all

packaging instructions, and use any packaging materials for shipping that are

supplied to you.

Installing the operator information panel assembly

To install the replacement operator information panel assembly, complete the

following steps.

1. Slide the operator information panel assembly into the server until it clicks into

place.

2. Inside the server, connect the cable to the rear of the operator information panel

assembly.

3. Install the cover (see “Installing the server cover” on page 160).

4. Slide the server into the rack.

5. Reconnect the external cables; then, reconnect the power cords and turn on the

peripheral devices and the server.

Removing a SAS hard disk drive backplane

To remove a SAS hard disk drive backplane, complete the following steps.

1. Read the safety information that begins on page 3.

Chapter 6. Removing and installing FRUs 161

2. Turn off the server and peripheral devices, and disconnect the power cord and

all external cables.

3. Slide the server out of the rack.

4. Remove the cover (see “Removing the cover” on page 159).

5. Pull the hard disk drives out of the server slightly to disengage them from the

backplane. See “Removing a hot-swap hard disk drive” on page 211 for details.

6. To obtain more working room, remove the fans and the fan bracket (see

“Removing a hot-swap fan” on page 196 and “Removing the fan bracket” on

page 198).

7. Disconnect the backplane cables.

8. Lift the backplane out of the server by pulling it toward the rear of the server,

then lifting it up.

9. If you are instructed to return the backplane, follow all packaging instructions,

and use any packaging materials for shipping that are supplied to you.

162 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Installing a SAS hard disk drive backplane

To install the replacement SAS hard disk drive backplane, complete the following

steps.

1. Connect the power and signal cables to the replacement backplane.

2. Align the backplane with the backplane slot in the chassis and the small slots

on top of the hard disk drive cage.

3. Lower the backplane into the slots on the chassis.

4. Rotate the top of the backplane until the front tab clicks into place into the

latches on the chassis.

5. Insert the hard disk drives the rest of the way into the bays.

6. Replace the fan bracket and fans if you removed them (see “Installing the fan

bracket” on page 200 and “Installing a hot-swap fan” on page 197).

7. Install the cover (see “Installing the server cover” on page 160).

8. Slide the server into the rack.

9. Reconnect the external cables; then, reconnect the power cords and turn on the

peripheral devices and the server.

Internal cable routing and connectors

The following illustration shows the internal routing and connectors for the two SAS

signal cables (in server models with eight SAS drive bays).

Notes:

1. To connect the SAS signal cables, make sure that you first connect the signal

cable, and then the power cable and signal cable.

2. To disconnect the SAS signal cables, make sure that you first disconnect the

power cable, and then the signal cable and configuration cable.

Chapter 6. Removing and installing FRUs 163

ꢀ1ꢁ

ꢀ2ꢁ

ServeRAID- MR10i SAS/SATA controller

SAS signal cables

The SATA cable is a combination power and signal cable with a shared connector

on both ends. The following illustration shows the internal routing and connector for

the SATA cable ꢀ1ꢁ.

The following illustration shows the internal routing and connector for the operator

information panel cable.

164 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

ꢀ1ꢁ

ꢀ2ꢁ

Top cover latch receptacle

Operator panel cable

The following illustration shows the internal routing and connector for the USB/video

cable.

Note: The USB cable is routed under the video cable and then both the USB and

video cables are routed under the cable retention tab and the top cover latch

receptacle.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

Top cover latch receptacle

Cable retention tab

Video cable

USB cable

Chapter 6. Removing and installing FRUs 165

The following illustration shows the internal routing for the configuration cable (3

backplane connectors) ꢀ1ꢁ.

The following illustrations show the internal routing for the SAS hard disk drive

backplane cables.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

DIMM air baffle

SAS expander card

New backplane

166 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

Power cable

SAS signal cable

Configuration cable

Hard disk drive backplane

Removing a PCI riser-card assembly

The server comes with two riser-card assemblies that each contain two PCI

Express x8 connectors. You can replace a PCI Express riser-card assembly with a

riser-card assembly that contains one PCI Express Gen 2 x16 connector. See

http://www.lenovo.com/thinkserver for a list of riser-card assemblies that you can

use with the server.

Chapter 6. Removing and installing FRUs 167

ꢀ1ꢁ

ꢀ2ꢁ

PCI riser-card assembly 2

PCI riser-card assembly 1

To remove the riser-card assembly, complete the following steps:

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices, and disconnect the power cord and

all external cables.

3. Slide the server out of the rack.

4. Remove the cover (see “Removing the cover” on page 159).

5. Grasp the assembly at the front tab and rear edge and lift it to remove it from

the server. Place the riser-card assembly on a flat, static-protective surface.

Installing a PCI riser-card assembly

To install a PCI riser-card assembly, complete the following steps.

168 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Note: The illustrations in this document might differ slightly from your hardware.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

ꢀ6ꢁ

PCI riser-card assembly 2

PCI riser-card assembly 1

Alignment slots

Alignment brackets

PCI riser connector 1

PCI riser connector 2

1. Read the safety information that begins on page 3.

2. Make sure that the server and all peripheral devices are turned off and that the

power cords and all external cables are disconnected.

3. Reinstall any adapters and reconnect any internal cables that you removed in

other procedures (see “Internal cable routing and connectors” on page 163).

4. Align the PCI riser-card assembly with the selected PCI riser connector on the

system board:

v PCI riser connector 1: Carefully fit the two alignment slots on the side of the

assembly onto the two alignment brackets in the side of the chassis.

v PCI riser connector 2: Carefully align the bottom edge (the contact edge) of

the riser-card assembly with the PCI riser connector on the system board.

5. Press down on the assembly. Make sure that the riser-card assembly is fully

seated in the riser-card connector on the system board.

If you have other optional devices to install, do so now. Otherwise, go to

a PCI riser-card assembly” on page 167).

Chapter 6. Removing and installing FRUs 169

Removing a PCI adapter from a PCI riser-card assembly

This topic describes removing an adapter from a PCI expansion slot in a PCI

riser-card assembly. These instructions apply to PCI adapters such as video graphic

adapters and network adapters. To remove a SAS controller from the SAS riser

card, go to “Removing a SAS controller from the SAS riser card” on page 203.

The following illustration shows the locations of the adapter expansion slots from

the rear of the server.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

PCI slot 1

PCI slot 2

PCI slot 3

PCI slot 4

Notes:

1. If a PCI Express Gen 2x16 adapter is installed in a PCI riser-card assembly, the

second expansion slot is not available.

2. If you are replacing a high power graphics adapter, you might need to

disconnect the internal power cable from the system board before removing the

adapter.

To remove an adapter from a PCI expansion slot, complete the following steps.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

Adapter

PCI riser-card assembly

Adapter connectors

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables.

3. Press down on the left and right side latches and slide the server out of the rack

enclosure until both slide rails lock; then, remove the cover (see “Removing the

cover” on page 159).

170 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

4. Remove the PCI riser-card assembly that contains the adapter (see “Removing

v If you are removing an adapter from PCI expansion slot 1 or 2, remove PCI

riser-card assembly 1.

v If you are removing an adapter from PCI expansion slot 3 or 4, remove PCI

riser-card assembly 2.

5. Disconnect any cables from the adapter (make note of the cable routing, in case

you reinstall the adapter later).

6. Carefully grasp the adapter by its top edge or upper corners, and pull the

adapter from the PCI expansion slot.

7. If the adapter is a full-length adapter in the upper expansion slot of the PCI

riser-card assembly and you do not intend to replace it with another full-length

adapter, remove the full-length-adapter bracket and store it on the underside of

the top of the PCI riser-card assembly.

8. If you are instructed to return the adapter, follow all packaging instructions, and

use any packaging materials for shipping that are supplied to you.

Installing a PCI adapter in a PCI riser-card assembly

To ensure that a ServeRAID-10i, ServeRAID-10is, or ServeRAID-10M adapter

works correctly in your server, make sure that the adapter firmware is at the latest

level.

Important: Some cluster solutions require specific code levels or coordinated code

updates. If the device is part of a cluster solution, verify that the latest

level of code is supported for the cluster solution before you update the

code.

Some high end video adapters are supported by your server. See

http://www.lenovo.com/thinkserver for more information.

Notes:

1. If you are installing a video adapter in your server, do not set the maximum

digital video resolution above 1600 x 1200 at 60 Hz for an LCD monitor. This is

the highest resolution supported for any video adapter in this server.

2. Any high-definition video-out connector or stereo connector on the video adapter

is not supported.

These instructions apply to PCI adapters such as video graphics adapters and

network adapters. To install a SAS controller, go to “Installing a SAS controller on

the SAS riser card” on page 204.

Chapter 6. Removing and installing FRUs 171

The following illustration shows the locations of the adapter expansion slots from

the rear of the server.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

PCI slot 1

PCI slot 2

PCI slot 3

PCI slot 4

To install an adapter, complete the following steps.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

Adapter

Expansion-slot cover

PCI riser-card assembly

1. Install the adapter in the expansion slot.

a. If the adapter is a full-length adapter for the upper expansion slot (1 or 3) in

the riser card, remove the full-length-adapter bracket ꢀ1ꢁ from underneath

the top of the riser-card assembly and insert it in the two openings ꢀ2ꢁ in

the end of the upper expansion slot of the riser-card assembly.

b. Press the bracket tab ꢀ3ꢁ and slide the bracket to the right until it clicks into

place.

c. Align the adapter with the PCI connector on the riser card and the guide on

the external end of the riser-card assembly.

d. Press the adapter firmly into the PCI connector on the riser card.

172 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

2. Connect any required cables to the adapter (see “Internal cable routing and

connectors” on page 163.)

Attention:

v When you route cables, do not block any connectors or the ventilated space

around any of the fans.

v Make sure that cables are not routed on top of components under the PCI

riser-card assembly.

v Make sure that cables are not pinched by the server components.

3. Align the PCI riser-card assembly with the selected PCI connector on the

system board:

v PCI-riser connector 1: Carefully fit the two alignment slots on the side of the

assembly onto the two alignment brackets on the side of the chassis; align

the rear of the assembly with the guides on the rear of the server.

v PCI-riser connector 2: Carefully align the bottom edge (the contact edge) of

the riser-card assembly with the riser-card connector on the system board;

align the rear of the assembly with the guides on the rear of the server.

4. Press down on the assembly. Make sure that the riser-card assembly is fully

seated in the riser-card connector on the system board.

5. Perform any configuration tasks that are required for the adapter.

6. Install the server cover (see “Completing the installation” on page 227).

7. Slide the server into the rack.

8. Reconnect the external cables; then, reconnect the power cords and turn on the

peripheral devices and the server.

Removing an Ethernet adapter

To remove an Ethernet adapter, complete the following steps:

1. Read the safety information that begins on page 3 and “Installation guidelines”

on page 11.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables.

3. Remove the cover.

4. Remove the PCI riser card 1.

5. Push the tabs on the adapter bracket ꢀ2ꢁ outwards, then lift the front end of the

adapter ꢀ1ꢁ to disconnect it from the system board. Then lift it out of the server.

6. Install the cover.

Chapter 6. Removing and installing FRUs 173

7. Turn on the server and reconnect the peripheral devices, power cords, and

external cables.

Installing an Ethernet adapter

To install an Ethernet adapter, complete the following steps:

1. Remove the adapter bracket ꢀ2ꢁ from the new Ethernet adapter ꢀ1ꢁ.

2. Extend the Ethernet ports through the openings in the rear of the chassis.

3. Press down on the adapter above the connector and adapter bracket.

4. Install PCI riser 1.

5. Install the cover.

6. Turn on the server and reconnect the peripheral devices, power cords, and

external cables.

Storing the full-length-adapter bracket

If you are removing a full-length adapter in the upper riser-card PCI slot and will

replace it with a shorter adapter or no adapter, you must remove the

full-length-adapter bracket from the end of the riser-card assembly and return the

bracket to its storage location.

To remove and store the full-length-adapter bracket, complete the following steps:

1. Press the bracket tab ꢀ3ꢁ and slide the bracket to the left until the bracket falls

free of the riser-card assembly.

2. Align the bracket with the storage location on the riser-card assembly as shown.

3. Place the two hooks ꢀ1ꢁ in the two openings ꢀ2ꢁ in the storage location on the

riser-card assembly.

4. Press the bracket tab ꢀ3ꢁ and slide the bracket toward the

expansion-lot-opening end of the assembly until the bracket clicks into place.

174 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Removing the microprocessor 2 air baffle

When you work with some optional devices, you must first remove the

microprocessor 2 air baffle to access certain components. The following illustration

shows how to remove the microprocessor 2 air baffle.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

Hole

Microprocessor 2 air baffle

Tab

PCI riser-card assembly 2

To remove the microprocessor 2 air baffle, complete the following steps:

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables (see “Turning off the server” on page 53).

3. Remove the cover.

4. Remove PCI riser-card assembly 2 (see “Removing a PCI riser-card assembly”

on page 167).

5. Grasp the top of the air baffle and lift the air baffle out of the server.

Attention: For proper cooling and airflow, replace all air baffles before you

turn on the server. Operating the server with any air baffle removed might

damage server components.

Chapter 6. Removing and installing FRUs 175

Installing the microprocessor 2 air baffle

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

Hole

Microprocessor 2 air baffle

Tab

PCI riser-card assembly 2

To install the microprocessor 2 air baffle, complete the following steps:

1. Read the safety information that begins on page 3.

2. Make sure that the server and peripheral devices are turned off (see “Turning

off the server” on page 53) and that all power cords and external cables are

disconnected.

3. Remove the cover (see “Removing the cover” on page 159).

4. Align the tab on the left side of the microprocessor 2 air baffle with the slot in

the right side of the power-supply cage.

5. Align the pin on the bottom of the microprocessor air baffle with the hole on

the system board retention bracket.

6. Lower the microprocessor 2 air baffle into the server, making sure all cables

are out of the way.

Attention: For proper cooling and airflow, replace all air baffles before you

turn on the server. Operating the server with any air baffle removed might

damage server components.

176 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

7. Install PCI riser-card assembly 2.

8. Install the cover (see “Completing the installation” on page 227).

9. Slide the server into the rack.

10. Reconnect the external cables; then, reconnect the power cords and turn on

the peripheral devices and the server.

Removing the DIMM air baffle

When you work with some optional devices, you must first remove the DIMM air

baffle to access certain components or connectors on the system board. The

following illustration shows how to remove the DIMM air baffle.

ꢀ1ꢁ

ꢀ2ꢁ

DIMM air baffle

PCI riser-card assembly 1

To remove the DIMM air baffle, complete the following steps:

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables (see “Turning off the server” on page 53).

3. Remove the cover (see “Removing the cover” on page 159).

4. Remove PCI riser-card assembly 1 (see “Removing a PCI riser-card assembly”

on page 167).

5. Place your fingers under the front and back of the top of the air baffle; then, lift

the air baffle out of the server.

Attention: For proper cooling and airflow, replace all air baffles before you

turn on the server. Operating the server with any air baffle removed might

damage server components.

Chapter 6. Removing and installing FRUs 177

Installing the DIMM air baffle

The following illustration shows how to install the DIMM air baffle.

ꢀ1ꢁ

ꢀ2ꢁ

DIMM air baffle

PCI riser-card assembly 1

To install the DIMM air baffle, complete the following steps:

1. Read the safety information that begins on page 3.

2. Make sure that the server and peripheral devices are turned off (see “Turning

off the server” on page 53) and that all power cords and external cables are

disconnected.

3. Remove the cover.

4. Make sure that PCI riser-card assembly 1 is removed (see “Removing a PCI

riser-card assembly” on page 167).

5. Align the DIMM air baffle with the DIMMs and the back of the fans.

6. Lower the air baffle into place, making sure all cables are out of the way.

7. Install PCI riser-card assembly 1.

Attention: For proper cooling and airflow, replace all air baffles before you

turn on the server. Operating the server with any air baffle removed might

damage server components.

8. Install the cover (see “Completing the installation” on page 227).

178 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Removing a PCI adapter

To remove an adapter from a PCI riser-card assembly, complete the following steps.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

Adapter

Expansion slot cover

PCI riser-card assembly

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables (see “Turning off the server” on page 53).

3. Press down on the left and right side rack latches and slide the server out of the

rack enclosure until both slide rails lock; then, remove the cover (see “Removing

the cover” on page 159).

Chapter 6. Removing and installing FRUs 179

ꢀ1ꢁ

ꢀ2ꢁ

PCI riser-card assembly 2

PCI riser-card assembly 1

4. Remove the PCI riser-card assembly that contains the adapter (see “Removing

a PCI riser-card assembly” on page 167).

5. Disconnect any cables from the adapter (make note of the cable routing, in case

you reinstall the adapter later).

6. Carefully grasp the adapter by its top edge or upper corners, and pull the

adapter from the PCI expansion slot.

If you have other optional devices to install or remove, do so now. Otherwise, go to

http://www.lenovo.com/thinkserver.

Installing a PCI adapter

The following illustration shows the PCI adapter expansion slots.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

PCI slot 1

PCI slot 2

PCI slot 3

PCI slot 4

The following notes describe the types of adapters that the server supports and

other information that you must consider when installing an adapter:

v Locate the documentation that comes with the adapter and follow those

instruction in addition to the instructions in this section. If you have to change

switch settings or jumper settings on the adapter, follow the instructions that

come with the adapter.

v To ensure that a ServeRAID-10i, ServeRAID-10is, or ServeRAID-10M adapter

works correctly in your UEFI-based server, make sure that the adapter firmware

is at the latest level.

Important: Some cluster solutions require specific code levels or coordinated

code updates. If the device is part of a cluster solution, verify that the

latest level of code is supported for the cluster solution before you

update the code.

v Some high performance video adapters are supported by your server. See

http://www.lenovo.com/thinkserver/ for more information.

v The following notes describe important information about the NVIDIA video

adapter that comes preinstalled in some server models:

– Do not set the maximum digital video resolution above 1600 x 1200 at 60 Hz

for an LCD monitor. This is the highest resolution that is supported for an

optional video adapter in the server.

– Any high-definition video-out connector or stereo connector on an optional

video adapter is not supported.

v A PCI Express Gen 2 x16 riser card can support only one adapter.

180 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v The expansion slots in the PCI riser cards accommodate the various form factors

of the non-hot-plug adapters as follows:

– Expansion slot 1: Full-height, full-length

– Expansion slot 2: Low-profile with standard bracket

– Expansion slot 3: Full-height, full-length

– Expansion slot 4: Full-height, half-length

If you install a different supported riser-card assembly, the supported adapter

types might be different. For a list of supported riser-card assemblies, see

v The system scans devices in the following order, if you have not changed the

default boot precedence:

– Video unified extensible firmware interface (UEFI) (fixed)

– System board Ethernet 1 PXE (fixed)

– System board Ethernet 2 PXE (fixed)

– System board SAS (or RAID)

The following illustration shows the adapter connectors on the PCI riser-card

assembly.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

Adapter

PCI riser-card assembly

Adapter connectors

To install a PCI adapter, complete the following steps:

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables (see “Turning off the server” on page 53).

3. Remove the cover (see “Removing the cover” on page 159).

4. Determine which expansion slot you will use for the adapter.

5. If you are installing an adapter in PCI expansion slot 1 or 2, remove PCI

riser-card assembly 1; if you are installing an adapter in PCI expansion slot 3

or 4, remove PCI riser-card assembly 2. See “Removing a PCI riser-card

assembly” on page 167.

6. Slide the expansion-slot cover out of the PCI riser-card assembly expansion

slot.

Chapter 6. Removing and installing FRUs 181

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

Adapter

Expansion slot cover

PCI riser-card assembly

7. Install the adapter:

a. If the adapter is a full-length adapter for the upper expansion slot in the

riser card, remove the full-length-adapter bracket from underneath the top

of the riser-card assembly and insert it in the end of the upper expansion

slot of the riser-card assembly. See “Installing the full-length-adapter

bracket” on page 183 for instructions.

b. Align the adapter with the adapter connector on the riser-card, and the

guide on the external end of the PCI riser-card assembly.

c. Press the adapter firmly into the adapter connector on the riser card.

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

Adapter

PCI riser-card assembly

Adapter connectors

8. Connect any required cables to the adapter.

Attention:

v When you route cables, do not block any connectors or the ventilated space

around any of the fans.

v Make sure that cables are not routed on top of components that are under

the PCI riser-card assembly.

v Make sure that cables are not pinched by the server components.

9. Align the PCI riser-card assembly with the selected PCI riser connector on the

system board.

182 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

ꢀ5ꢁ

ꢀ6ꢁ

PCI riser-card assembly 2

PCI riser-card assembly 1

Alignment slots

Alignment brackets

PCI riser connector 1

PCI riser connector 2

v PCI riser connector 1: Carefully fit the two alignment slots on the side of the

assembly onto the two alignment brackets in the side of the chassis; align

the rear of the assembly with the guides on the rear of the server

v PCI riser connector 2: Carefully align the bottom edge (the contact edge) of

the riser-card assembly with the PCI riser-card connector on the system

board; align the rear of the assembly with the guides on the rear of the

server.

10. Press down on the assembly. Make sure that the riser-card assembly is fully

seated in the PCI riser-card connector on the system board.

11. Perform any configuration tasks that are required for the adapter.

If you have other optional devices to install or remove, do so now. Otherwise, go to

Installing the full-length-adapter bracket

If you are installing a full-length adapter in the upper riser-card PCI slot, you must

first install the full-length-adapter bracket in the end of the riser-card assembly.

Chapter 6. Removing and installing FRUs 183

To install the full-length-adapter bracket, complete the following steps:

1. Orient the riser-card assembly as shown.

2. Remove the full-length-adapter bracket from the storage location.

a. Press the bracket tab ꢀ3ꢁ and slide the bracket toward the end of the

riser-card assembly.

b. Push the bracket out of the storage location on the riser-card assembly.

3. Align the bracket with the end of the riser-card assembly as shown.

4. Place the two hooks ꢀ1ꢁ in the two openings ꢀ2ꢁ in the end of the riser-card

assembly.

5. Press the bracket tab ꢀ3ꢁ and slide the bracket to the right until it clicks into

place.

6. Return to the adapter-installation instructions.

Storing the full-length-adapter bracket

If you are removing a full-length adapter in the upper riser-card PCI slot and will

replace it with a shorter adapter or no adapter, you must remove the

full-length-adapter bracket from the end of the riser-card assembly and return the

bracket to its storage location.

To remove and store the full-length-adapter bracket, complete the following steps:

1. Press the bracket tab ꢀ3ꢁ and slide the bracket to the left until the bracket falls

free of the riser-card assembly.

2. Align the bracket with the storage location on the riser-card assembly as shown.

3. Place the two hooks ꢀ1ꢁ in the two openings ꢀ2ꢁ in the storage location on the

riser-card assembly.

4. Press the bracket tab ꢀ3ꢁ and slide the bracket toward the

expansion-slot-opening end of the assembly until the bracket clicks into place.

5. Return to “Installing a PCI adapter in a PCI riser-card assembly” on page 171 or

“Installing a PCI riser-card assembly” on page 168, as applicable.

184 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Removing a virtual media key

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

Virtual media key connector

Virtual media key (front)

Mounting bracket (rear)

Mounting tab

To remove a virtual media key, complete the following steps:

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables.

3. Slide the server out of the rack.

4. Remove the cover (see “Removing the cover” on page 159).

5. Locate the virtual media key on the system board. Grasp it and carefully pull it

off the virtual media key connector pins.

Installing a virtual media key

IMM Premium enables the IMM remote presence and blue-screen capture

capability. This feature provides graphical console redirection with remote keyboard

and mouse interaction, plus remote diskette and CD/DVD drive support.

Chapter 6. Removing and installing FRUs 185

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

Virtual media key connector

Virtual media key (front)

Mounting bracket (rear)

Mounting tab

To install a virtual media key, complete the following steps:

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables (see “Turning off the server” on page 53).

3. Remove the cover (see “Removing the cover” on page 159).

4. Align the mounting bracket on the rear of the virtual media key with the

mounting tab and slide it down the tab onto the virtual medial key connector on

the system board. Press the virtual media key down into the connector until it is

firmly seated on the system board.

If you have other optional devices to install or remove, do so now. Otherwise, go to

“Removing a PCI riser-card assembly” on page 167).

Removing a memory module (DIMM)

To remove a DIMM, complete the following steps.

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables.

3. Slide the server out of the rack.

4. Remove the cover (see “Removing the cover” on page 159).

5. If riser-card assembly 1 contains one or more adapters, remove it (see

186 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

6. Remove the air baffle over the DIMMs (see “Removing the DIMM air baffle” on

page 177).

Attention: To avoid breaking the retaining clips or damaging the DIMM

connectors, open and close the clips gently.

7. Open the retaining clip ꢀ2ꢁ on each end of the DIMM connector and lift the

DIMM ꢀ1ꢁ from the connector.

8. If you are instructed to return the DIMM, follow all packaging instructions, and

use any packaging materials for shipping that are supplied to you.

Installing a memory module

The following notes describe the types of dual inline memory modules (DIMMs) that

the server supports and other information that you must consider when installing

DIMMs:

Chapter 6. Removing and installing FRUs 187

ꢀ1ꢁ

ꢀ2ꢁ

Microprocessor 2

Microprocessor 1

v The server supports only industry-standard double-data-rate 3 (DDR3), 800,

1066, or 1333 MHz, PC3-10600R-999 (single-rank or dual-rank), registered,

synchronous dynamic random-access memory (SDRAM) dual inline memory

modules (DIMMs) with error correcting code (ECC). See http://www.lenovo.com/

thinkserver/ for a list of supported memory modules for the server.

v The server supports a maximum of 16 single-rank or dual-rank DIMMs.

v The server supports three single-rank or dual-rank DIMMs per channel. The

following table shows an example of the maximum amount of memory that you

can install, using ranked DIMMs.

Table 8. Maximum memory installation using ranked DIMMs

Number of DIMMs

Number of ranks

Single rank

Dual rank

DIMM size

4 GB

Total memory

64 GB

4 GB

64 GB

Dual rank

8 GB (if available)

128 GB

188 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

v The specifications of a DDR3 DIMM are on a label on the DIMM, in the following

format.

ggg eRxff-PC3-wwwwwm-aa-bb-cc

where:

ggg is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB)

e is the number of ranks

1 = single-rank

2 = dual-rank

4 = quad-rank

ff is the device organization (bit width)

4 = x4 organization (4 DQ lines per SDRAM)

8 = x8 organization

16 = x16 organization

wwwww is the DIMM bandwidth, in MBps

6400 = 6.40 GBps (PC3-800 SDRAMs, 8-byte primary data bus)

8500 = 8.53 GBps (PC3-1066 SDRAMs, 8-byte primary data bus)

10600 = 10.66 GBps (PC3-1333 SDRAMs, 8-byte primary data bus)

12800 = 12.80 GBps PC3-1600 SDRAMs, 8-byte primary data bus)

m is the DIMM type

E = Unbuffered DIMM (UDIMM) with ECC (x72-bit module data bus)

R = Registered DIMM (RDIMM)

U = Unbuffered DIMM with no ECC (x64-bit primary data bus)

aa is the CAS latency, in clocks at maximum operating frequency

bb is the JEDEC SPD Revision Encoding and Additions level

cc is the reference design file for the design of the DIMM

d is the revision number of the reference design of the DIMM

v The following rules apply to single-rank and dual-rank DDR3 DIMM speed as it

relates to the number of DIMMs in a channel:

– When you install 1 DIMM per channel, the memory runs at 1333 MHz

– When you install 2 DIMMs per channel, the memory runs at 1066 MHz

– When you install 3 DIMMs per channel, the memory runs at 800 MHz

– All channels in a server run at the fastest common frequency.

– Mixing registered and unbuffered DIMMs is not supported.

v The DIMM options that are available for the server are 1 GB, 2 GB, 4 GB, and 8

GB (when available). The server supports a minimum of 1 GB and a maximum of

128 GB of system memory.

For 32-bit operating systems only: Some memory is reserved for various

system resources and is unavailable to the operating system. The amount of

memory that is reserved for system resources depends on the operating system,

the configuration of the server, and the configured PCI devices.

v A minimum of one DIMM must be installed for each microprocessor. For

example, you must install a minimum of two DIMMs if the server has two

microprocessors. However, to improve system performance, install a minimum of

three DIMMs for each microprocessor.

v The maximum operating speed of the server is determined by the slowest DIMM

in the server.

Chapter 6. Removing and installing FRUs 189

DIMM installation sequence

The server requires at least one DIMM per microprocessor. The server comes with

a minimum of two 1 GB DIMMs, installed in connectors 3 and 6. (Connectors 3 and

6 are the farthest connectors for channels 0 and 1 of microprocessor 1.) When you

install additional DIMMs, install them in the order shown in T a ble 9, to maintain

performance.

Important: If you have configured the server to use memory mirroring, do not use

the order in T a ble 9; go to “Memory mirroring” and use the installation order shown

there.

Table 9. DIMM installation sequence for non-mirroring (normal) mode

Installed microprocessors DIMM connector population sequence

Microprocessor socket 1

Install the DIMMs in the following sequence: 3, 6, 8, 2, 5, 7,

1, 4

Microprocessor socket 2

Install the DIMMs in the following sequence: 11, 14, 16, 10,

13, 15, 9, 12

Memory mirroring

Memory-mirroring mode replicates and stores data on two pairs of DIMMs within

two channels simultaneously. If a failure occurs, the memory controller switches

from the primary pair of memory DIMMs to the backup pair of DIMMs. You must

enable memory mirroring through the Setup utility. For details about enabling

memory mirroring, see “Memory mirroring.” When you use the memory mirroring

feature, consider the following information:

v When you use memory mirroring, you must install a pair of DIMMs at a time.

One DIMM must be in channel 0, and the mirroring DIMM must be in the same

connector in channel 1. The two DIMMs in each pair must be identical in size,

type, rank (single, dual, or quad), and organization. They do not have to be

identical in speed. The channels run at the speed of the slowest DIMM in any of

the channels. See T a ble 11 on page 192 for the DIMM connectors that are in

each pair.

v Channel 2, DIMM connectors 8 ,7, 15, and 16 are not used in memory-mirroring

mode.

v The maximum available memory is reduced to half of the installed memory when

memory mirroring is enabled. For example, if you install 64 GB of memory, only

32 GB of addressable memory is available when you use memory mirroring.

The following illustration shows the memory channel interface layout with the DIMM

installation sequence for mirroring mode. The numbers within the boxes indicate the

DIMM population sequence in pairs within the channels, and the numbers next to

the boxes indicate the DIMM connectors within the channels. For example, the

following illustration shows that the first pair of DIMMs (indicated by ones (1) inside

the boxes) should be installed in DIMM connector 3 on channel 0 and DIMM

connector 6 on channel 1. DIMM connectors 7, 8, 15, and 16 on channel 2 are not

used in memory-mirroring mode.

190 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

Figure 1. Memory channel interface layout

The following table lists the DIMM connectors on each memory channel.

Table 10. Connectors on each memory channel

Memory channel

Channel 0

DIMM connectors

1, 2, 3, 9, 10, 11

4, 5, 6, 12, 13, 14

7, 8, 15, 16

Channel 1

Channel 2

The following illustration shows the memory connector layout that is associated with

each microprocessor. For example, DIMM connectors 9, 10, 11, 12, 13, 14, 15, and

16 (DIMM connectors are shown underneath the boxes) are associated with

microprocessor 2 socket (CPU2) and DIMM connectors 1, 2, 3, 4, 5, 6, 7, and 8 are

associated with microprocessor 1 socket (CPU1). The numbers within the boxes

indicate the installation sequence of the DIMM pairs. For example, the first DIMM

pair (indicated within the boxes by ones (1)) should be installed in DIMM connectors

3 and 6, which are associated with microprocessor 1 (CPU1).

Note: You can install DIMMs for microprocessor 2 as soon as you install

microprocessor 2; you do not have to wait until all of the DIMM connectors

for microprocessor 1 are filled.

Figure 2. Memory connectors associated with each microprocessor

The following table lists the installation sequence for installing DIMMs in

memory-mirroring mode.

Chapter 6. Removing and installing FRUs 191

Table 11. Memory-mirroring mode DIMM population sequence

Number of installed

DIMMs

microprocessors

DIMM connector

First pair of DIMMs

Second pair of DIMMs

Third pair of DIMMs

Fourth pair of DIMMs

Fifth pair of DIMMs

Sixth pair of DIMMs

3, 6

2, 5

1, 4

14, 11

13, 10

12, 9

Note: DIMM connectors 7, 8, 15, and 16 are not used in memory-mirroring mode.

When you install or remove DIMMs, the server configuration information changes.

When you restart the server, the system displays a message that indicates that the

memory configuration has changed.

Installing a DIMM

To install a DIMM, complete the following steps.

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices, and disconnect the power cord and

all external cables (see “Turning off the server” on page 53).

3. Remove the server cover (see “Removing the cover” on page 159).

ꢀ1ꢁ

ꢀ2ꢁ

DIMM air baffle

PCI riser-card assembly 1

4. If PCI riser-card assembly 1 contains one or more adapters, remove riser-card

assembly 1 (see “Removing a PCI riser-card assembly” on page 167).

192 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

5. Remove the DIMM air baffle (see “Removing the DIMM air baffle” on page

177).

Attention: To avoid breaking the retaining clips or damaging the DIMM

connectors, open and close the clips gently.

6. Open the retaining clip ꢀ2ꢁ on each end of the DIMM connector.

7. Touch the static-protective package that contains the DIMM to any unpainted

metal surface on the server. Then, remove the DIMM from the package.

8. Turn the DIMM so that the DIMM keys align correctly with the connector.

9. Insert the DIMM into the connector ꢀ1ꢁ by aligning the edges of the DIMM with

the slots at the ends of the DIMM connector. Firmly press the DIMM straight

down into the connector by applying pressure on both ends of the DIMM

simultaneously. The retaining clips snap into the locked position when the

DIMM is firmly seated in the connector.

Important: If there is a gap between the DIMM and the retaining clips, the

DIMM has not been correctly inserted; open the retaining clips, remove the

DIMM, and then reinsert it.

10. Install the DIMM air baffle (see “Installing the DIMM air baffle” on page 178).

11. Install PCI riser-card assembly 2, if you removed it (see “Installing a PCI

riser-card assembly” on page 168).

If you have other devices to install or remove, do so now. Otherwise, go to

If you have other optional devices to install or remove, do so now. Otherwise, go to

Removing a hot-swap power supply

Important: If the server has two power supplies, and if you remove either of them,

the server will not have redundant power; if the server power load then exceeds

675 W, the server might not start or might not function correctly.

To remove a power supply, complete the following steps.

Chapter 6. Removing and installing FRUs 193

1. Read the safety information that begins on page 3 and “Installation guidelines”

on page 11.

2. If only one power supply is installed, turn off the server and peripheral devices.

3. Disconnect the power cord from the power supply that you are removing.

4. Grasp the power-supply handle.

5. Press the orange release latch to the left and hold it in place.

6. Pull the power supply ꢀ1ꢁ part of the way out of the bay, then release the latch

and support the power supply as you pull it the rest of the way out of the bay.

7. If you are instructed to return the power supply, follow all packaging instructions,

and use any packaging materials for shipping that are supplied to you.

Installing a hot-swap power supply

The server supports a maximum of two hot-swap ac power supplies.

Statement 5:

CAUTION:

The power control button on the device and the power switch on the power

supply do not turn off the electrical current supplied to the device. The device

also might have more than one power cord. To remove all electrical current

from the device, ensure that all power cords are disconnected from the power

source.

Statement 8:

194 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

CAUTION:

Never remove the cover on a power supply or any part that has the following

label attached.

Hazardous voltage, current, and energy levels are present inside any

component that has this label attached. There are no serviceable parts inside

these components. If you suspect a problem with one of these parts, contact

a service technician.

ꢀ1ꢁ

ꢀ2ꢁ

Power supply filler panel

Hot-swap power supply 2

Attention: During normal operation, each power-supply bay must contain either a

power supply or power-supply filler ꢀ1ꢁ for proper cooling.

To install a power supply, complete the following steps:

1. Read the safety information that begins on page 3.

2. Remove the power-supply blank from the empty power-supply bay by pinching

the side clip and pulling the power-supply blank from the bay. Save the

power-supply blank in case you remove the power supply at a later time.

3. Slide the ac power supply into the bay until the retention latch clicks into place.

Chapter 6. Removing and installing FRUs 195

4. Connect the power cord for the new ac power supply to the power-cord

connector on the power supply.

The following illustration shows the ac power-supply connectors ꢀ1ꢁ on the rear

of the server.

5. Route the power cord through the power-supply handle and through any cable

clamps on the rear of the server, to prevent the power cord from being

accidentally pulled out when you slide the server in and out of the rack.

6. Connect the power cord to a properly grounded electrical outlet.

7. Make sure that the error LED on the power supply is not lit, and that the dc

power LED and ac power LED on the power supply are lit, indicating that the

power supply is operating correctly.

If you have other optional devices to install or remove, do so now. Otherwise, go to

Removing a hot-swap fan

The server comes with three replaceable fans.

Attention: To ensure proper server operation, if a fan fails, replace it immediately.

Have a replacement fan ready to install as soon as you remove the failed fan.

To remove a replaceable fan, complete the following steps.

1. Read the safety information that begins on page 3.

2. Leave the server connected to power.

3. Slide the server out of the rack and remove the cover (see “Removing the

cover” on page 159). The LED near the failing fan will be lit.

Attention: To ensure proper system cooling, do not remove the top cover for

more than two minutes during this procedure.

196 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

4. Lift the fan out of the server, holding the vertical tabs ꢀ1ꢁ.

5. Replace the fan within 30 seconds (see “Installing a hot-swap fan”).

If you have other optional devices to install or remove, do so now. Otherwise, go to

Installing a hot-swap fan

The server comes with three replaceable double-fans. For proper cooling, the

server requires that all three fans be installed at all times.

Attention: To ensure proper server operation, if a fan fails, replace it immediately.

Have a replacement fan ready to install as soon as you remove the failed fan.

The fans use system-board fan connectors 2, 4, and 6 only. T a ble 12 lists the fan

connector on the system board for each double-fan. See “System-board internal

connectors” on page 150 for the locations of the fan connectors.

Table 12. Fan connectors on the system board

Fan number

System board fan connector

To install any of the three replaceable fans, complete the following steps:

1. Read the safety information that begins on page 3.

2. If you have not done so already, slide the server out of the rack and remove the

cover (see “Removing the cover” on page 159).

Attention: To ensure proper system cooling, do not remove the top cover for

more than two minutes during this procedure.

3. Orient the new fan over its position in the fan bracket ꢀ1ꢁ so that the connector

on the bottom aligns with the fan connector on the system board.

Chapter 6. Removing and installing FRUs 197

4. Align the vertical tabs on the fan with the slots on the fan cage bracket.

5. Push the new fan into the fan connector on the system board. Press down on

the top surface of the fan to seat the fan fully.

If you have other optional devices to install or remove, do so now. Otherwise, go to

“Removing a hot-swap fan” on page 196 and “Installing a hot-swap fan” on

Removing the fan bracket

To replace some components or to create working room, you might have to remove

the fan-bracket assembly.

Note: To remove or install a fan, it is not necessary to remove the fan bracket. See

page 197.

To remove the fan bracket, complete the following steps.

198 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables.

3. Remove the cover.

4. Remove the fans (see “Removing a hot-swap fan” on page 196).

5. Remove the PCI riser-card assemblies and the DIMM air baffle (see “Removing

a PCI riser-card assembly” on page 167 and “Removing the DIMM air baffle” on

page 177).

6. Press the fan-bracket release latches ꢀ1ꢁtoward each other to release the pins

ꢀ2ꢁ and lift the fan bracket out of the server.

Chapter 6. Removing and installing FRUs 199

Installing the fan bracket

To install the fan bracket, complete the following steps.

1. Lower the fan bracket into the chassis.

2. Align the holes in the bottom of the bracket with the pins ꢀ2ꢁ in the bottom of

the chassis.

3. Press the bracket into position until the fan-bracket release levers ꢀ1ꢁ click into

place.

4. Replace the fans (see “Installing a hot-swap fan” on page 197).

5. Replace the PCI riser-card assemblies and the DIMM air baffle (see “Installing a

PCI riser-card assembly” on page 168 and “Installing the DIMM air baffle” on

page 178).

6. Install the cover (see “Completing the installation” on page 227).

7. Slide the server into the rack.

8. Reconnect the external cables; then, reconnect the power cords and turn on the

peripheral devices and the server.

Removing the SAS riser card and controller assembly

To remove the SAS riser-card and controller assembly from the server, complete

the steps for the applicable server model.

v 12-drive-capable server model:

200 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

SAS riser card

SAS controller

Release tab

1. Press the assembly release latch toward the rear of the server and lift that

end of the SAS controller assembly a little. Place your fingers underneath the

upper portion of the SAS riser card and lift the assembly from the system

board.

2. Lift the assembly out of the server.

Chapter 6. Removing and installing FRUs 201

v Tape-enabled server model:

1. Press down on the assembly release latch ꢀ2ꢁ and lift up on the tab to

release the SAS controller assembly, which includes the SAS riser card ꢀ1ꢁ,

from the system board.

2. Lift the front and back edges of the assembly to remove the assembly from

the server.

Installing the SAS riser card and controller assembly

To install the SAS riser-card and controller assembly in the server, complete the

steps for the applicable server model.

v 12-drive-capable server model:

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

ꢀ4ꢁ

SAS controller front retention bracket

SAS riser card

SAS controller

Alignment post

1. Place the front end of the SAS controller in the front retention bracket and

align the SAS riser card with the SAS riser-card connector on the system

board.

202 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

2. Press down on the SAS riser card and the rear edge of the SAS controller

until the SAS riser card is firmly seated and the SAS controller card retention

latch clicks into place.

v Tape-enabled server model:

1. Align the pins on the back side of the SAS riser card ꢀ2ꢁ with the slots on the

server chassis ꢀ4ꢁ.

2. Make sure that any tape drive cables are routed correctly underneath the

SAS riser card. For information about the cable routing, see “Installing a tape

drive” on page 215.

3. Press the SAS controller assembly into place. Make sure that the SAS riser

card is firmly seated and that the release latch ꢀ3ꢁ and retention latch ꢀ1ꢁ

hold the assembly securely.

If you have other devices to install or remove, do so now. Otherwise, go to

page 180 and “Removing a PCI adapter” on page 179.

Removing a SAS controller from the SAS riser card

A SAS controller is installed in a dedicated slot on the SAS riser card.

Important: If you have installed a 4-disk-drive optional expansion device in a

12-drive-capable server, the SAS controller is installed in a PCI riser-card assembly

and is installed and removed the same way as any other PCI adapter. Do not use

the instructions in this topic; use the instructions in “Installing a PCI adapter” on

Depending on the server model, the server comes with a ServeRAID-BR10i

SAS/SATA controller or a ServeRAID-MR10i SAS/SATA controller installed.

You can replace the SAS controller with another supported SAS controller. For a list

of supported RAID controllers, see http://www.lenovo.com/thinkserver

Note: For brevity, in this documentation the ServeRAID SAS controller is often

referred to as SAS controller.

Chapter 6. Removing and installing FRUs 203

To remove the SAS controller from a SAS riser card, complete the following steps:

1. Read the safety information that begins on page 3.

2. Turn off the server and peripheral devices and disconnect all power cords and

external cables (see “Turning off the server” on page 53).

3. Remove the cover (see “Removing the cover” on page 159).

4. Locate the SAS riser-card and controller assembly near the left front corner of

the server.

5. Disconnect the SAS signal cables from the connectors on the SAS controller.

6. Remove the SAS controller assembly, which includes the SAS riser card, from

the server (see “Removing the SAS riser card and controller assembly” on page

200).

12-drive-capable server model:

ꢀ1ꢁ

ꢀ2ꢁ

ꢀ3ꢁ

SAS riser card

SAS controller

Release tab

Tape-enabled server model:

7. Press down the retention bracket ꢀ2ꢁ and pull the SAS controller horizontally

ꢀ1ꢁ out of the connector on the SAS riser card ꢀ3ꢁ.

8. If you are replacing the SAS controller with another supported SAS controller,

continue with “Installing a SAS controller on the SAS riser card.”

Installing a SAS controller on the SAS riser card

Important: If you have installed a 4-disk-drive optional expansion device in a

12-drive-capable server, the SAS controller is installed in a PCI riser-card assembly

and is installed and removed the same way as any other PCI adapter. Do not use

204 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual

the instructions in this topic; use the instructions in “Installing a PCI adapter” on

page 180 and “Removing a PCI adapter” on page 179.

To install a SAS controller on the SAS riser card, complete the following steps:

1. Make sure that the server is turned off, all external cables and power cords are

disconnected, and the cover has been removed.

2. If you are installing a new or replacement SAS controller, touch the

static-protective package that contains the new SAS controller to any unpainted

metal surface on the server. Then, remove the SAS controller from the package.

ꢀ1ꢁ

ꢀ2ꢁ

SAS riser card

RAID adapter

3. If you are installing a new or replacement SAS controller that uses a battery,

complete the following steps:

a. Remove the battery from the SAS controller package or the battery

package.

b. Install the battery and connect the battery to the SAS controller as instructed

in the documentation that comes with the SAS controller or the battery.

4. If the new SAS controller is a different physical size than the SAS controller you

removed, you might have to move the controller retention bracket (tape-enabled

model servers only) to the correct location for the new SAS controller. See

“Moving the SAS-controller retention bracket” on page 206; then, continue with

the next step in this procedure.

5. Turn the SAS controller so that the keys on the bottom edge align correctly with

the connector on the SAS riser card in the SAS controller assembly.

6. Firmly press the SAS controller horizontally into the connector on the SAS riser

card.

7. (Tape-enabled model server only) Gently press the opposite edge of the SAS

controller into the controller retention bracket.

8. Install the SAS riser card and controller assembly (see “Removing the SAS riser

card and controller assembly” on page 200).

If you have other optional devices to install or remove, do so now. Otherwise, go to