HP Hewlett Packard L5006tm User Manual

User Guide  
HP L5006tm 15” Touchscreen Monitor  
Document Part Number: 419998-001  
May 2006  
This guide provides information on setting up the monitor,  
installing drivers, using the on-screen display menu,  
troubleshooting and technical specifications.  
Enhanced for Accessibility  
Installing the Touch Driver Software. . . . . . . . . . . . . . . . 3–3  
Installing Drivers from the CD . . . . . . . . . . . . . . . . . 3–4  
Installing the Monitor Driver . . . . . . . . . . . . . . . . . . . . . . 4–1  
The Information File . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
The Image Color Matching File . . . . . . . . . . . . . . . . 4–2  
Installing the .INF and .ICM Files . . . . . . . . . . . . . . . . . . 4–2  
Installing from the CD. . . . . . . . . . . . . . . . . . . . . . . . 4–2  
Downloading from the Worldwide Web . . . . . . . . . . 4–3  
User Guide  
iii  
Contents  
Identifying Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . 4–4  
IntelliTouch Surface Wave Technology . . . . . . . . . . . . . B–3  
C Agency Regulatory Notices  
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2  
Logo (United States Only) . . . . . . . . . . . . . . . . . . . . . . . . C–2  
Materials Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3  
Canadian Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3  
Avis Canadien . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3  
Power Cord Set Requirements . . . . . . . . . . . . . . . . . . . . . C–3  
D Native Resolution  
iv  
User Guide  
1
Product Features  
The 15-inch flat panel monitor has an active matrix thin-film  
transistor (TFT) liquid crystal display (LCD) to provide superior  
display performance. The monitor features include:  
Maximum resolution of XGA 1024 x 768. Compatible with  
VGA, SVGA and XGA (non-interlace) color video cards.  
Integrated IntelliTouch touchscreen technology from the Elo  
TouchSystems division of Tyco Electronics Corporation.  
Sealed touchscreen responds to touch with finger or gloved  
hand.  
Tilt adjustment capability.  
USB and Serial touch cables provided.  
Power and video cables provided.  
Video input supports analog signal inputs.  
Plug and play capability if supported by your system.  
On-Screen Display (OSD) adjustments in English, French,  
German, Japanese, and Spanish for ease of set-up and screen  
optimization.  
Software and documentation CD that includes the Elo  
TouchSystems IntelliTouch software, HP monitor driver  
software and product documentation.  
Detachable stand for wall mounting application.  
User Guide  
1–1  
   
Product Features  
Compliant with Swedish MPR II 1990 regulated  
specifications.  
1–2  
User Guide  
2
Safety and Maintenance  
Guidelines  
Important Safety Information  
A power cord is included with your monitor. If another cord is  
used, use only a power source and connection appropriate for this  
monitor. For information on the correct power cord set to use with  
your monitor, refer to the “Power Cord Set Requirements” section  
in Appendix C.  
WARNING: To reduce the risk of electric shock or damage to your  
equipment, do not disable the power cord grounding feature. This  
equipment is designed to be connected to a grounded (earthed)  
power outlet that is easily accessible to the operator. The grounding  
plug is an important safety feature.  
Å
Å
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WARNING: For your safety, be sure that the power outlet you plug  
the power cord into is easily accessible and located as close to the  
equipment as possible. When you need to disconnect the power to  
the equipment, unplug the power cord from the power outlet by  
grasping the plug firmly. Never pull on the cord.  
WARNING: To reduce the risk of serious injury, read the Safety and  
Comfort Guide. It describes proper workstation, setup, posture, and  
health and work habits for computer users and provides important  
electrical and mechanical safety information. This guide is located on  
CD if one is included with the product.  
User Guide  
2–1  
     
Safety and Maintenance Guidelines  
CAUTION: For the protection of your monitor, as well as your  
Ä
computer, connect all power cords for your computer and its  
peripheral devices (such as a monitor, printer, scanner) to some form  
of surge protection device such as a power strip or Uninterruptible  
Power Supply (UPS). Not all power strips provide surge protection;  
the power strips must be specifically labeled as having this ability.  
Use a power strip whose manufacturer offers a Damage Replacement  
Policy so you can replace your equipment if surge protection fails.  
Maintenance Guidelines  
To enhance the performance and extend the life of your monitor:  
Do not open your monitor cabinet or attempt to service this  
product yourself. Adjust only those controls that are covered  
in the operating instructions. If your monitor is not operating  
properly or has been dropped or damaged, contact your HP  
authorized dealer, reseller, or service provider.  
Use only a power source and connection appropriate for this  
monitor, as indicated on the label/back plate of the monitor.  
Be sure the total ampere rating of the products connected to  
the outlet does not exceed the current rating of the electrical  
outlet, and the total ampere rating of the products connected  
to the cord does not exceed the rating of the cord. Look on the  
power label to determine the ampere rating (AMPS or A) for  
each device.  
Install your monitor near an outlet that you can easily reach.  
Disconnect the monitor by grasping the plug firmly and  
pulling it from the outlet. Never disconnect the monitor by  
pulling the cord.  
Turn your monitor off when not in use. You can substantially  
increase the life expectancy of your monitor by using a screen  
saver program and turning off the monitor when not in use.  
2–2  
User Guide  
 
Safety and Maintenance Guidelines  
Slots and openings in the cabinet are provided for ventilation.  
These openings must not be blocked or covered. Never push  
objects of any kind into cabinet slots or other openings.  
Do not drop your monitor or place it on an unstable surface.  
Do not allow anything to rest on the power cord. Do not walk  
on the cord.  
Keep your monitor in a well-ventilated area, away from  
excessive light, heat or moisture.  
When removing the monitor base, you must lay the monitor  
face down on a soft area to prevent it from getting scratched,  
defaced, or broken.  
Cleaning the Monitor  
1. Turn off the monitor and the computer.  
2. Unplug the monitor from the wall outlet.  
3. To clean the display unit cabinet, use a cloth lightly  
dampened with a mild detergent.  
4. Clean the touchcreen with window or glass cleaner. Put the  
cleaner on the cloth and wipe the touchscreen. Never apply  
the cleaner directly to the touchscreen.  
ÄCAUTION: When cleaning the touchscreen:  
Do not use alcohol (methyl, ethyl or isopropyl) or any strong  
dissolvent. Do not use thinner or benzene, abrasive cleaners or  
compressed air.  
Avoid getting liquids inside the touchmonitor. If liquid does get  
inside, have a qualified service technician check it before you  
power it on again.  
Do not wipe the screen with a cloth or sponge that could scratch  
the surface.  
User Guide  
2–3  
 
Safety and Maintenance Guidelines  
Shipping the Monitor  
Keep the original packing box in a storage area. You may need it  
later if you move or ship your monitor.  
2–4  
User Guide  
 
3
Setting Up the Monitor  
To set up the monitor, ensure that the power is turned off to the  
monitor, computer system, and other attached devices, then  
follow the instructions.  
Identifying Rear Connectors  
Connector  
1 AC Power  
2 USB  
Function  
Connects the AC power cord to the monitor.  
Connects the touchscreen USB cable to the monitor.  
3 Serial  
Connects the touchscreen serial cable to the  
monitor.  
4 VGA  
Connects the video cable to the monitor.  
User Guide  
3–1  
     
Setting Up the Monitor  
Connecting the Monitor  
1. Place the monitor in a convenient, well-ventilated location  
near the computer.  
WARNING: To reduce the risk of electric shock or damage to your  
Å
equipment:  
Do not disable the power cord grounding plug. The grounding  
plug is an important safety feature.  
Plug the power cord into a grounded (earthed) electrical outlet  
that is easily accessible at all times.  
Disconnect power from the monitor by unplugging the power  
cord from the electrical outlet.  
Do not place anything on power cords or cables. Arrange them  
so that no one may accidentally step on or trip over them. Do not  
pull on a cord or cable. When unplugging from the electrical  
outlet, grasp the cord by the plug.  
2. Connect one end of the power cable 1 to the AC power  
connector on the back of the monitor, and the other end to an  
electrical wall outlet.  
3. Connect one end of the touchscreen serial cable (RS232) or  
USB cable 2, but not both, to the rear connector of the  
computer, and the other end to the connector on the monitor.  
Tighten the two thumb screws on the serial cable to ensure  
proper gounding. The USB cable does not have thumb  
screws.  
4. Connect one end of the video cable 3 to the rear side of the  
computer and the other to the VGA connector on the monitor.  
3–2  
User Guide  
 
Setting Up the Monitor  
Connecting the Power, USB or Serial and VGA Cables  
Connect either the USB or serial cable to the monitor, but not  
both.  
5. Turn on the computer, then press the power button on the side  
panel to turn the monitor power on.  
Installing the Touch Driver Software  
Downloading Drivers from the Web  
1. Insert the HP software and documentation CD in the  
computer’s CD-ROM drive. The CD will run automatically  
and open to a menu screen.  
2. From the menu screen, select Elo TouchSystems  
TouchTools.  
3. Click Install Driver for This Computer.  
4. Click Yes to download the latest drivers from the Elo  
Website.  
5. Select WinXP/2000 Universal from the Elo Driver and File  
Downloads page.  
User Guide  
3–3  
   
Setting Up the Monitor  
Depending on whether you connected the USB cable or serial  
cable, you should install only the USB driver or serial driver.  
6. Refer to the online help file with the software for instructions  
on configuring and adjusting the touchscreen.  
Installing Drivers from the CD  
1. Insert the HP software and documentation CD in the  
computer’s CD-ROM drive. The CD will run automatically  
and open to a menu screen.  
2. From the menu screen, select Elo TouchSystems  
TouchTools.  
3. Click Browse CD.  
4. Browse to the lastest version of the EloWinXP Universal  
(4.10 or later) directory containing the driver installation  
package files.  
5. Double-click on EloSetup.exe to run the install application  
for serial or USB Touchscreen drivers.  
Depending on whether you connected the USB or serial cable,  
you should install only the USB driver or serial driver.  
6. Click Next and follow the on screen instructions to complete  
the touchscreen setup process.  
Removing the Monitor Stand  
If you are mounting the panel to a wall or other mounting fixture,  
you must remove the monitor stand from the panel. The monitor  
has four mounting holes on the back side of the panel that adheres  
to the VESA mounting standard.  
3–4  
User Guide  
   
Setting Up the Monitor  
CAUTION: This monitor supports the VESA industry standard 75mm  
Ä
mounting holes. To attach a third party mounting solution to the  
monitor, four 4mm, 0.7 pitch, and 10mm long screws are required  
(not provided with the monitor). Longer screws should not be used  
because they may damage the monitor. It is important to verify that  
the manufacturer’s mounting solution is compliant with the VESA  
standard and is rated to support the weight of the monitor display  
panel. For best performance, it is important to use the power and  
video cable provided with the monitor.  
To remove the stand and mount the panel:  
1. Turn off the monitor and computer.  
2. Disconnect the power, USB or serial and video cables from  
the monitor and the computer.  
3. Lay the monitor face down on a flat surface covered with soft  
protective cloth.  
4. Remove the four screws that secure the stand to the back of  
the monitor.  
5. Follow the instructions from the manufacturer to install the  
panel to the manufacturer’s mounting fixture.  
6. Reconnect the power, USB or serial and video cables to the  
monitor and the computer.  
7. Turn on the computer, then turn on the monitor.  
Mounting the Monitor to a Desktop  
The monitor can be screwed down on a desktop or a tabletop to  
provide security. Four mounting holes are available on the base of  
the stand for mounting the monitor.  
1. Turn off the monitor and computer.  
2. If necessary, disconnect the power, USB or serial and video  
cables from the monitor and the computer.  
User Guide  
3–5  
 
Setting Up the Monitor  
3. Position the monitor on the desk or tabletop.  
4. Lift the bezel cover from the base of the stand.  
5. Install the screws into the holes provided and replace the  
bezel cover.  
6. Reconnect the monitor cables and turn it on.  
Tilting the Monitor  
For viewing clarity, tilt the monitor forward (up to -5 degrees) or  
backward (up to 90 degrees).  
Tilting the Monitor  
CAUTION: In order to protect the monitor, be sure to hold the base  
when adjusting the LCD, and take care not to touch the screen.  
Ä
3–6  
User Guide  
 
Setting Up the Monitor  
Locating the Rating Labels  
The rating labels on the monitor provide the spare part number,  
product number, and serial number. You may need these numbers  
when contacting HP about your monitor model. The rating labels  
are located on the rear panel of the monitor display head.  
User Guide  
3–7  
 
4
Operating the Monitor  
Installing the Monitor Driver  
The CD that comes with the monitor contains monitor driver files  
you can install on your computer:  
an .INF (Information) file  
an .ICM (Image Color Matching) file  
Adobe Reader is supplied on this CD and can be installed from  
the menu.  
If the monitor does not include a CD, the .INF and .ICM files can  
be downloaded from the HP monitors support Web site. See  
“Downloading from the Worldwide Web” in this chapter.  
The Information File  
The .INF file defines monitor resources used by Microsoft  
Windows operating systems to ensure monitor compatibility with  
the computer’s graphics adapter.  
This monitor is Microsoft Windows Plug and Play compatible  
and the monitor will work correctly without installing the .INF  
file. Monitor Plug and Play compatibility requires that the  
computer’s graphic card is VESA DDC2 compliant and that the  
monitor connects directly to the graphics card. Plug and Play  
does not work through separate BNC type connectors or through  
distribution buffers/boxes.  
User Guide  
4–1  
       
Operating the Monitor  
The Image Color Matching File  
The .ICM files are data files that are used in conjunction with  
graphics programs to provide consistent color matching from  
monitor screen to printer, or from scanner to monitor screen. The  
.ICM file contains a monitor color system profile. This file is  
activated from within graphics programs that support this feature.  
The ICM color profile is written in accordance with the  
International Color Consortium (ICC) Profile Format  
specification.  
Installing the .INF and .ICM Files  
After you determine that you need to update, you can install the  
.INF and .ICM files from the CD or download them.  
Installing from the CD  
To install the .INF and .ICM files on the computer from the CD:  
1. Insert the CD in the computer CD-ROM drive. The CD menu  
displays.  
2. View the Monitor Driver Software Readme file.  
3. Select Install Monitor Driver Software.  
4. Follow the on-screen instructions.  
5. After the software has been installed, restart Windows.  
6. Ensure that the proper resolution and refresh rates appear in  
the Windows Display control panel.  
4–2  
User Guide  
     
Operating the Monitor  
You may need to install the digitally signed monitor .INF and  
.ICM files manually from the CD in the event of an installation  
error. Refer to the Monitor Driver Software Readme file on the  
CD.  
Downloading from the Worldwide Web  
To download the latest version of .INF and .ICM files from the  
HP monitors support Web site:  
1. Refer to http://www.hp.com/support and select your country  
region.  
2. Follow the links for your monitor to the support page and  
download page.  
3. Ensure your system meets the requirements.  
4. Download the software by following the instructions.  
Adjusting the Monitor  
The monitor will unlikely require adjustment. However,  
variations in video output and application may require  
adjustments to optimize the quality of the display.  
For best performance, the monitor should be operating in native  
resolution, that is 1024 x 768 at 60 -75 Hz. Use the Display  
control panel in Windows to choose 1024 x 768 resolution.  
Operating in other resolutions will degrade video performance.  
All adjustments you make to the controls are automatically  
memorized. This feature saves you from having to reset your  
choices every time you unplug or power your monitor off and on.  
If there is a power failure, the monitor settings will not default to  
the factory specifications.  
User Guide  
4–3  
   
Operating the Monitor  
Identifying Panel Controls  
Control  
Function  
1
Power  
Turns the monitor on or off.  
2
Select  
Selects the adjustment items from the OSD  
menus.  
3
4
5
Enter the brightness adjustment.  
Decrease value of the adjustment item.  
Select item counter-clockwise  
Enters contrast adjustment  
Increase value of the adjustment item.  
Select item.  
Menu/Exit  
Displays or exits the OSD menus  
Using the On-Screen Display  
Use the On-Screen Display (OSD) to display and select OSD  
menu functions. To access the OSD, do the following:  
4–4  
User Guide  
   
Operating the Monitor  
1. Press the Menu button on the side panel to activate the OSD  
menu.  
2. Use the  
or  
controls to move clockwise or  
counterclockwise through the menu. Press the Enter key on  
the keyboard, the parameter will be highlighted when  
selected.  
3. To quit the OSD screen at any time during the operation,  
press the Menu button. If the OSD remains untouched for a  
short period of time, the OSD automatically disappears.  
The OSD screen will disappear if no input activities are detected  
for 45 seconds.  
OSD Menu Table  
The following table lists the On-Screen Display (OSD) menu  
selections and their functional descriptions.  
OSD Menu  
Icon OSD Control Description  
Brightness  
Increases or decreases brightness.  
Contrast  
Increases or decreases contrast.  
H-Position  
V-Position  
Adjusts the position of the screen image  
left and right.  
Adjusts the position of the screen image  
up and down  
User Guide  
4–5  
 
Operating the Monitor  
OSD Menu  
Icon OSD Control Description  
Phase  
Increases or decreases the snow noise or  
the image after auto-adjustment is made.  
Clock  
The dot clock is fine-adjusted after auto  
adjust.  
OSD H-Position  
Moves the OSD position horizontally on  
the screen. When the  
button is  
pressed, the OSD menu will move to the  
right side of the screen. Likewise, when the  
button is pressed, the OSD control  
menu will move to the left side.  
OSD V-Position  
Color Balance  
Moves the OSD position vertically on the  
screen. When the  
button is pressed,  
the OSD menu will move to the top side of  
the screen. Likewise, when the  
button  
is pressed, the OSD control menu will  
move to the lower side.  
Press  
or  
to select 9300, 6500,  
5500, 7500 or USER. Only when  
selecting USER can you make adjustments  
to the R/G/B (red/green/blue) content.  
Press Enter to restore the factory default  
setting.  
Auto-Adjustment  
Recall Defaults  
Press Auto to enable this function. The  
Auto-Adjustment will automatically adjust  
V-Position, H-Position, Clock and  
Clock-Phase.  
Returns the monitor to its default settings.  
4–6  
User Guide  
Operating the Monitor  
OSD Menu  
Icon OSD Control Description  
OSD Language  
Selects from English, French, German,  
Spanish and Japanese.  
Information  
Description  
Indicates the current resolution,  
H-Frequency and V-Frequency.  
When adjusting the Clock and Clock Phase values, if the monitor  
images become distorted, continue adjusting the values until the  
distortion disappears. To restore the factory settings, select the  
Recall Defaults menu in the on-screen display.  
Identifying Monitor Conditions  
Special messages will appear on the monitor screen when  
identifying the following monitor conditions:  
Out of Range— Indicates the monitor does not support the  
input signal because the resolution and/or refresh rate are set  
higher than the monitor supports.  
No Input Signal— Indicates the monitor is not receiving a  
video signal from the PC on the monitor video input  
connector. Check to determine if the PC or input signal  
source is off or in the power saving mode.  
Check Video Cable— Indicates the video cable is not  
properly connected to the computer.  
User Guide  
4–7  
 
Operating the Monitor  
Power Management System  
The monitor is equipped with the power management function  
which automatically reduces the power consumption when not in  
use.  
Mode  
On  
Power Consumption  
<30 W  
<4 W  
<2 W  
Sleep  
Off  
It is recommended that you switch the monitor off when it is not  
in use for a long period of time.  
The monitor automatically goes through the power management  
system steps when it is idle. To release the monitor from the  
power management system, press any key on the keyboard or  
move the mouse.  
4–8  
User Guide  
 
A
Troubleshooting  
Solving Common Problems  
The following table lists possible problems, the possible cause of  
each problem, and the recommended solutions.  
Problem  
Possible Cause  
Solution  
Screen is blank.  
Power cord is  
disconnected.  
Connect the power cord.  
Power switch on front  
panel of the monitor is  
turned off.  
Press the front panel power  
button.  
Video cable is  
improperly connected.  
Connect the video cable  
properly. Refer to Chapter 3,  
Setting Up the Monitor, for  
more information.  
Screen blanking utility is  
active.  
Press any key on the  
keyboard or move the  
mouse to inactivate the  
screen blanking utility.  
The monitor does not  
respond after you  
turn on the system.  
Check power.  
Check that the monitor’s  
power switch is on. Turn off  
power and check the  
monitor’s power cord and  
signal cable for proper  
connection.  
User Guide  
A–1  
     
Troubleshooting  
Problem  
Possible Cause  
Solution  
Image appears  
blurred, indistinct, or  
too dark.  
Brightness and contrast  
are too low.  
Press the Menu button to  
display the OSD. Use the  
or  
button to adjust  
the brightness and contrast  
scales as needed.  
Screen flashes when  
initialized.  
Turn the monitor off then turn  
it on again.  
“Check Video  
Cable” is displayed  
on screen.  
Monitor video cable is  
disconnected.  
Connect the video signal  
cable to the VGA connector  
on the computer. Be sure  
that the computer power is  
off while connecting the  
video cable.  
“Out of Range” is  
displayed on screen.  
Video resolution and/or  
refresh rate are set  
higher than what your  
monitor supports.  
Restart your computer and  
enter Safe Mode. Change  
your settings to a supported  
setting (see “Factory Preset  
Display Modes” table in  
Appendix B). Restart your  
computer so that the new  
settings take effect.  
Touchscreen Tips  
If you experience operational issues with the touchscreen system  
either during or after installation, use the tips below to help you  
determine the source of the problem.  
If “No Elo touchmonitor found” is displayed on the screen,  
install the latest drivers. Touchmonitors with the dual  
serial/USB interface require the latest drivers. If you are  
replacing an existing installation and see this problem, you  
should update your touchscreen driver with one from the Elo  
Web site Driver and File Downloads page.  
A–2  
User Guide  
 
Troubleshooting  
Be sure to calibrate the touchscreen monitor. Touch response  
must be aligned to the video image (this is sometimes called  
calibration). Normally this need only be done when the touch  
drivers are initially installed.  
To calibrate the touchscreen:  
1. Click the Windows Start button.  
2. Select Settings > Control Panel (on later operating systems  
the Settings step is omitted).  
3. Open the Elo application by double-clicking the Elo icon.  
On Windows XP it may be necessary to click the Show  
Classic View button on the left side of the screen to see the  
Elo icon.  
4. Click the Alignment/Calibration button.  
The Alignment/Calibration button is always on the General  
tab of the Elo Control Panel tab set. It may be titled Calibrate,  
Align or it may just be an icon (fingers and cross marks on a  
display).  
5. Touch the target that is displayed in the upper left corner. The  
target will reappear in the lower right corner.  
6. Touch the lower right target. The target will reappear in the  
upper right corner.  
7. Touch the upper right target. The next screen is an alignment  
check.  
8. On the alignment check screen, touch various places on the  
screen and see that the cursor jumps to the point of touch.  
A progress bar displays the relative time remaining before the  
routine will time out; if time-out is reached, the routine is  
aborted and the new alignment points are not retained.  
If response is correct, touch the Accept button - it may be a  
Yes button or a green check.  
User Guide  
A–3  
Troubleshooting  
Clicking the No or redo arrow icon will display the targets again  
to rerun the alignment routine. Remember, you must click the  
Accept button to store the new alignment points.  
If the touchscreen is not responding to touch, check your  
serial or USB connection by doing the following:  
Serial Connection - Run the comdump diagnostic utility  
to determine if the touchscreen, the serial touch  
controller, the computer's serial COM port and the  
associated cabling are connected and functioning  
properly. Download the latest version of comdump.exe  
(7K) from the Elo Web site Driver and Files Download  
page. You should save the file where it can be accessed  
easily - either to a floppy or to the root of your hard drive.  
Comdump is a DOS application, so if you are running  
one of the Windows operating systems you must either  
boot to a DOS boot diskette or disable the driver so you  
can access the COM port from a command prompt.  
USB Connection - If the Human Interface Device (HID)  
is not listed in Device Manager after a USB touchmonitor  
is connected, check to determine if a file named  
mouhid.sys is in the \windows (or winnt)  
\system32\drivers folder.  
The file will be missing if a USB mouse has never  
been connected to the system.  
If the file is not there, connect a USB mouse to the  
system or copy mouhid.sys from another system.  
Once mouhid.sys is in the proper location, remove  
and reinstall the touch drivers.  
A–4  
User Guide  
Troubleshooting  
If you have determined that the HID files are missing or  
corrupted ("Error installing mouse" when installing the HID  
dfrivers, and also a yellow "!" in Device Manager under  
Mouse), check that all of the following files are present in the  
\\winnt\system32\drivers folder:  
Hidusb.sys  
Hidclass.sys  
Hidparse.sys  
Mouhid.sys  
If all the files are there, try replacing them with the same files  
from a known good system. It is suggested that you save the  
original files in a backup directory.  
The touch can not be held longer than 10 seconds.  
IntelliTouch controllers have a built-in two minute untouch  
time-out. By default, the 4.20 Universal driver generates an  
untouch after 10 seconds of constant touch. The untouch  
time-out can be changed by modifying a registry key. This  
time-out will override any registry time-out value if the  
registry value exceeds 120 seconds (120000 milliseconds). To  
change the time-out time:  
1. Run regedit or regedt32 (click Start > Run, enter regedit).  
2. Drill down to HKEY_LOCAL_MACHINE > SYSTEM >  
CurrentControlSet > Enum.  
a. For serial controllers: SERENUM > ELOSERIAL >  
******* > Device Parameters.  
b. For USB controllers: HID > VID_04e7 > ******** >  
***************** > Device Parameters.  
The "******" entries are id numbers used by the Windows  
operating system.  
User Guide  
A–5  
Troubleshooting  
3. Double-click the UntouchTimeOut key. The Edit DWORD  
Value dialog box opens.  
4. Click the Decimal radio button. Value displays in decimal  
(default: 10000).  
5. Enter the delay time in milliseconds, 60000 is 60 seconds  
6. Exit regedit when done.  
7. Shut Down and restart the machine. A restart is required  
before the setting will take effect.  
A cursor is not visible. To make the cursor visible, first, open  
Control Panel > Elo Touchscreen > Mode tab. Check if the  
Hide arrow mouse pointer box is checked; if yes, un-check it  
and click OK. If a mouse is not installed on the computer,  
Shut Down the computer, install a mouse, then restart the  
computer. The cursor should now be visible. You may then  
Shut Down and remove the mouse, or leave it connected, as  
desired.  
If connecting multiple monitor systems, all monitors must be  
configured to have independent resolution control (as in two  
monitors, each at 1024 x 786 resolution), rather than a single,  
large desktop (as in 2048 x 768). Multiple individual video  
cards are automatically set up as individual monitors. Some  
multiport video cards can be configured either way; in this  
case, the video driver must be set up properly. Once the  
multiport video has been properly configured, the Elo  
Universal driver should be removed and reinstalled. Some  
multiport video cards can only be configured as a single large  
desktop, and they will not work with Elo's multiple monitor  
driver setup.  
A–6  
User Guide  
Troubleshooting  
Using the Worldwide Web  
For online access to technical support information, self-solve  
tools, online assistance, community forums of IT experts, broad  
multivendor knowledge base, monitoring and diagnostic tools, go  
Preparing to call Technical Support  
If you cannot solve a problem using the troubleshooting tips in  
this section, you may need to call technical support. Have the  
following information available when you call:  
The monitor  
Monitor model number  
Serial number for the monitor  
Purchase date on invoice  
Conditions under which the problem occurred  
Error messages received  
Hardware configuration  
Hardware and software you are using  
User Guide  
A–7  
   
B
Technical Specifications  
All performance specifications are provided by the component  
manufacturers. Performance specifications represent the highest  
specification of all HP’s component manufacturers’ typical level  
specifications for performance and actual performance may vary  
either higher or lower.  
HP L5006tm Touchscreen  
HP L5006tm Specifications  
LCD Display  
15 inch TFT Active  
Matrix Panel  
38.1 cm  
Display Size  
Pixel Pitch  
12.0 (H) x 9.0 (V) in  
304 (H) x 228 (V) mm  
0.01 (H) x 0.01 (V) in 0.297 (H) x 0.297 (V)  
mm  
Display Mode  
VGA 640 x 350 (70Hz)  
VGA 720 x 400 (70Hz)  
VGA 640 x 480 (60 / 72/ 75Hz)  
SVGA 800 x 600 (56 / 60 / 72 / 75Hz)  
XGA 1024 x 768 (60 / 70 / 75Hz)  
Maximum Resolution  
Contrast Ratio  
Brightness  
XGA 1024 x 768 at 75Hz  
400 : 1 Typical  
2
2
Typical 230 Cdm ; Min 184 Cd/m  
User Guide  
B–1  
     
Technical Specifications  
HP L5006tm Specifications (Continued)  
Response Time  
Tr: 5 ms  
Tf: 12 ms Typical  
Display Color  
Viewing Angle  
16.2M  
o
o
Vertical -60 ~ +40  
o
o
Horizontal -60 ~ +60  
Input Signal  
Video  
Sync  
R.G.B. Analog 0.7Vp-p, 75 Ohms  
TTL Positive or Negative  
Signal Connector  
Side Control  
OSD  
Mini D-Sub 15 pin  
Menu,  
,
, Select, Power  
Contrast, Brightness, H-Position, V-Position, Color  
Temperature, Phase, Clock, OSD Time, Recall,  
Language  
Plug & Play  
Touch Panel  
DDC1/2B  
IntelliTouch Surface Acoustic Wave (SAW)  
technology  
Power  
Input AC 100-240V, 50-60Hz  
Operating Conditions  
Temperature (Operating)  
Temperature (Storage)  
Humidity  
o
o
o
o
0
C to 40 C (32 F to 104 F)  
o
o
-20°C to 60°C (-4 F to 140 F)  
20% ~ 80% (No Condensation)  
To 12,000 Feet  
Altitude  
B–2  
User Guide  
Technical Specifications  
HP L5006tm Specifications (Continued)  
Dimensions  
Width  
Height (includes base)  
Depth (includes base)  
13.8 in  
12.2 in  
6.9 in  
350 mm  
310 mm  
175 mm  
Weight  
Actual  
Shipping  
10.6 lb  
15.4 lb  
4.8 kg  
7.0 kg  
IntelliTouch Surface Wave Technology  
IntelliTouch Specifications  
Input Method  
Finger or gloved hand (cloth, leather or  
rubber) activation  
Mechanical Positional Accuracy  
Standard deviation of error is less than  
0.080 in. (2.03 mm). Equates to less than  
1%.  
2
Touchpoint Density  
More than 100,000 touchpoints/in  
2
(15,500 touchpoints/cm ).  
Touch Activation Force  
Surface Durability  
Typically less than 3 ounces (85 grams).  
Surface durability is that of glass, Mohs’  
hardness rating of 7.  
Expected Life Performance  
No known wear-out mechanism, as there are  
no layers, coatings, or moving parts.  
IntelliTouch technology has been  
operationally tested to more than 50 million  
touches in one location without failure, using  
a stylus similar to a finger.  
User Guide  
B–3  
 
Technical Specifications  
IntelliTouch Specifications  
Sealing  
Unit is sealed to protect against splashed  
liquids, dirt, and dust.  
Optical Light Transmission (per  
ASTM D1003)  
up to 92%  
Visual Resolution  
All measurements made using USAF 1951  
Resolution Chart, under 30X magnification,  
with test unit located approximately 1.5 in  
(38 mm) from surface of resolution chart.  
Clear surface: Excellent, with no noticeable  
degradation.  
Antiglare surface: 6:1 minimum.  
Gloss (per ASTM D2457 using a  
60- degree gloss meter)  
Antiglare surface: curved or flat: 95 15  
gloss units or 65 15 gloss units; Clear  
surface: N/A  
Environmental Chemical Resistance The active area of the touchscreen is  
resistant to all chemicals that do not affect  
glass, such as:  
Acetone  
Toluene  
Methyl ethyl ketone  
Isopropyl alcohol  
Methyl alcohol  
Ethyl acetate  
Ammonia-based glass cleaners  
Gasoline  
Kerosene  
Vinegar  
Electrostatic Protection (per EN 61 Meets Level 4 (15 kV air/8 kV contact  
000-4-2, 1995)  
discharges).  
B–4  
User Guide  
Technical Specifications  
Recognizing Preset Display Resolutions  
The display resolutions listed below are the most commonly used  
modes and are set as factory defaults. This monitor automatically  
recognizes these preset modes and they will appear properly sized  
and centered on the screen.  
Factory Preset Display Modes  
Preset Mode  
Resolution  
Horz Freq (kHz) Band Width (MHz)  
1
VGA 640 x 350  
70Hz  
31.5  
31.47  
31.47  
35.00  
37.86  
37.50  
35.16  
37.88  
46.88  
48.08  
28.322  
28.322  
25.175  
32.24  
31.5  
31.5  
36  
2
3
VGA 720 x 400  
70Hz  
VGA 640 x 480  
60Hz  
4
MAC 640 x 480  
66Hz  
5
VESA 640 x 480  
72Hz  
6
VESA 640 X 480  
75Hz  
7
VESA 800 X 600  
56Hz  
8
VESA 800 X 600  
60Hz  
40  
9
VESA 800 X 600  
75Hz  
49.5  
10  
VESA 800 x 600  
72Hz  
50  
User Guide  
B–5  
 
Technical Specifications  
Factory Preset Display Modes (Continued)  
Preset Mode  
Resolution  
Horz Freq (kHz) Band Width (MHz)  
11  
MAC 832 x 624  
75Hz  
49.72  
48.36  
52.45  
56.48  
60.02  
57.283  
12  
13  
14  
15  
VESA 024 x 768  
65Hz  
65  
SUN 1024 x 768  
65Hz  
70.49  
75  
VESA 1024 x  
768 70Hz  
VESA 1024 x  
768 75Hz  
78.75  
Entering User Modes  
The video controller signal may occasionally call for a mode that  
is not preset if:  
You are not using a standard graphics adapter.  
You are not using a preset mode.  
If this occurs, you may need to readjust the parameters of the  
monitor screen by using the on-screen display. Your changes can  
be made to any or all of these modes and saved in memory. The  
monitor automatically stores the new setting, then recognizes the  
new mode just as it does a preset mode. In addition to the 15  
factory preset, there are 7 user modes that can be entered and  
stored.  
The only condition to store as a user mode is the new display  
information must have 1 KHz difference for horizontal frequency  
or 1 Hz for vertical frequency or the sync signal polarities are  
different from the default modes.  
B–6  
User Guide  
 
C
Agency Regulatory Notices  
Federal Communications  
Commission Notice  
This equipment has been tested and found to comply with the  
limits for a Class B digital device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This  
equipment generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference  
will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which  
can be determined by turning the equipment off and on, the user  
is encouraged to try to correct the interference by one or more of  
the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the  
receiver.  
Connect the equipment into an outlet on a circuit different  
from that to which the receiver is connected.  
Consult the dealer or an experienced radio or television  
technician for help.  
User Guide  
C–1  
     
Agency Regulatory Notices  
Modifications  
The FCC requires the user to be notified that any changes or  
modifications made to this device that are not expressly approved  
by Hewlett Packard Company may void the user's authority to  
operate the equipment.  
Cables  
Connections to this device must be made with shielded cables  
with metallic RFI/EMI connector hoods to maintain compliance  
with FCC Rules and Regulations.  
Declaration of Conformity for Products  
Marked with the FCC Logo (United  
States Only)  
This device complies with Part 15 of the FCC Rules. Operation is  
subject to the following two conditions: (1) this device may not  
cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause  
undesired operation.  
For questions regarding your product, contact:  
Hewlett Packard Company  
P. O. Box 692000, Mail Stop 530113  
Houston, Texas 77269-2000  
Or, call 1-800-HP-INVENT (1-800 474-6836)  
For questions regarding this FCC declaration, contact:  
Hewlett Packard Company  
P. O. Box 692000, Mail Stop 530113  
Houston, Texas 77269-2000  
Or, call (281) 514-3333  
C–2  
User Guide  
     
Agency Regulatory Notices  
To identify this product, refer to the Part, Series, or Model  
number found on the product.  
Materials Disposal  
This HP product contains Mercury in the fluorescent lamp in the  
display LCD that might require special handling at end-of-life.  
Disposal of this material can be regulated because of  
environmental considerations. For disposal or recycling  
information, contact your local authorities or the Electronic  
Industries Alliance (EIA) (www.eiae.org).  
Canadian Notice  
This Class B digital apparatus meets all requirements of the  
Canadian Interference-Causing Equipment Regulations.  
Avis Canadien  
Cet appareil numérique de la classe B respecte toutes les  
exigences du Règlement sur le matériel brouilleur du Canada.  
Power Cord Set Requirements  
The monitor power supply is provided with Automatic Line  
Switching (ALS). This feature allows the monitor to operate on  
input voltages between 100-120V or 200-240V.  
The power cord set (flexible cord or wall plug) received with the  
monitor meets the requirements for use in the country where you  
purchased the equipment.  
User Guide  
C–3  
       
Agency Regulatory Notices  
If you need to obtain a power cord for a different country, you  
should purchase a power cord that is approved for use in that  
country.  
The power cord must be rated for the product and for the voltage  
and current marked on the product's electrical ratings label. The  
voltage and current rating of the cord should be greater than the  
voltage and current rating marked on the product. In addition, the  
cross-sectional area of the wire must be a minimum of 0.75 mm²  
or 18AWG, and the length of the cord must be between 6 feet  
(1.8 m) and 12 feet (3.6 m). If you have questions about the type  
of power cord to use, contact your HP authorized service  
provider.  
A power cord should be routed so that it is not likely to be walked  
on or pinched by items placed upon it or against it. Particular  
attention should be paid to the plug, electrical outlet, and the  
point where the cord exits from the product.  
C–4  
User Guide  
D
Native Resolution  
The native resolution of a monitor is the resolution level at which  
the LCD panel is designed to perform best. The native resolution  
is 1024 x 768 for the 15 inch size. In almost all cases, screen  
images look best when viewed at their native resolution. You can  
lower the resolution setting of a monitor but not increase it.  
Input Video  
15” LCD  
640 x 480 (VGA\S)  
Transforms input format to  
1024x768  
800x600 (SVGA)  
1024x768 (XGA)  
Transforms input format to  
1024x768  
Displays in Native Resolution  
The native resolution of an LCD is the actual number of pixels  
horizontally in the LCD by the number of pixels vertically in the  
LCD. LCD resolution is usually represented by the following  
symbols:  
VGA  
SVGA  
XGA  
640x480  
800x600  
1024x768  
1280x1024  
1600x1200  
SXGA  
UXGA  
User Guide  
D–1  
   
Native Resolution  
As an example, a SVGA resolution LCD panel has 800 pixels  
horizontally by 600 pixels vertically. Input video is also  
represented by the same terms. XGA input video has a format of  
1024 pixels horizontally by 768 pixels vertically. When the input  
pixels contained in the video input format match the native  
resolution of the panel, there is a one to one correspondence of  
mapping of input video pixels to LCD pixels. As an example, the  
pixel in column 45 and row 26 of the input video is in column 45  
and row 26 of the LCD. For the case when the input video is at a  
lower resolution than the native resolution of the LCD, the direct  
correspondence between the video pixels and the LCD pixels is  
lost. The LCD controller can compute the correspondence  
between video pixels and LCD pixels using algorithms contained  
on its controller. The accuracy of the algorithms determines the  
fidelity of conversion of video pixels to LCD pixels. Poor fidelity  
conversion can result in artifacts in the LCD displayed image  
such as varying width characters.  
D–2  
User Guide  

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