HP Hewlett Packard Hewlett Packard Computer Monitor L5006TM User Manual

L5006tm and L5009tm Touchscreen Monitors  
User Guide  
About This Guide  
This guide provides information on setting up the monitor, installing drivers, using the on-screen display  
menu, troubleshooting and technical specifications.  
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily  
harm or loss of life.  
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage  
to equipment or loss of information.  
NOTE: Text set off in this manner provides important supplemental information.  
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iii  
iv  
About This Guide  
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Table of contents  
2 Safety and Maintenance Guidelines  
3 Setting Up the Monitor  
4 Operating the Monitor  
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v
Appendix A Troubleshooting  
Appendix B Technical Specifications  
Appendix C Agency Regulatory Notices  
Disposal of Waste Equipment by Users in Private Household in the European  
Appendix D Native Resolution  
vi  
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1 Product Features  
The LCD (liquid crystal display) monitors have an active matrix, thin-film transistor (TFT) panel. The  
monitors feature:  
HP L5006tm Touchscreen  
Maximum resolution of XGA 1024 x 768. Compatible with VGA, SVGA and XGA (non-interlace)  
color video cards  
Integrated IntelliTouch touchscreen technology from the Elo TouchSystems business of Tyco  
Electronics Corporation  
Sealed touchscreen responds to touch with finger, gloved hand, or soft stylus  
Tilt capability  
USB and Serial touch cables provided  
Power and video cables provided  
Video input supports analog signal inputs  
Plug and play capability if supported by the system  
On-Screen Display (OSD) adjustments in several languages for easy setup and screen  
optimization  
Software and documentation CD that includes the Elo TouchSystems IntelliTouch software, HP  
monitor driver software and product documentation  
Detachable stand for wall mounting application  
Compliant with Swedish MPR II 1990 regulated specifications  
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HP L5006tm Touchscreen  
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HP Compaq L5009tm Touchscreen  
Maximum resolution of XGA 1024 x 768. Compatible with VGA, SVGA and XGA (non-interlace)  
color video cards  
Integrated Acoustic Pulse Recognition (APR) technology from the Elo TouchSystems business of  
Tyco Electronics Corporation  
Sealed touchscreen responds to touch with finger, finger nail, gloved hand, pen or stylus activation  
Tilt capability  
Power, video and APR USB cables provided  
Video input supports analog signal inputs  
Plug and play capability if supported by the system  
On-Screen Display (OSD) adjustments in several languages for easy setup and screen  
optimization  
Software and documentation CD that includes the Elo TouchSystems APR USB touch driver, HP  
monitor driver software and product documentation  
Detachable stand for wall mounting application  
Compliant with Swedish MPR II 1990 regulated specifications  
TCO Displays Requirement  
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Chapter 1 Product Features  
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2 Safety and Maintenance Guidelines  
Important Safety Information  
A power cord is included with the monitor. If another cord is used, use only a power source and  
connection appropriate for this monitor. For information on the correct power cord set to use with the  
monitor, refer to the Power Cord Set Requirements on page 29 in Appendix C.  
WARNING! To reduce the risk of electric shock or damage to the equipment:  
• Do not disable the power cord grounding feature. The grounding plug is an important safety feature.  
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.  
• Disconnect power from the product by unplugging the power cord from the electrical outlet.  
For your safety, do not place anything on power cords or cables. Arrange them so that no one may  
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical  
outlet, grasp the cord by the plug.  
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation,  
setup, posture, and health and work habits for computer users, and provides important electrical and  
mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo and/or on  
the documentation CD, if one is included with the monitor.  
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the  
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge  
protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips  
provide surge protection; the power strips must be specifically labeled as having this ability. Use a power  
strip whose manufacturer offers a Damage Replacement Policy so you can replace the equipment, if  
surge protection fails.  
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.  
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks,  
speakers, chests, or carts may fall over and cause personal injury.  
Care should be taken to route all cords and cables connected to the LCD monitor so that they can not  
be pulled, grabbed, or tripped over.  
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Important Safety Information  
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Maintenance Guidelines  
To enhance the performance and extend the life of the monitor:  
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those  
controls that are covered in the operating instructions. If the monitor is not operating properly or  
has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.  
Use only a power source and connection appropriate for this monitor, as indicated on the label/  
back plate of the monitor.  
Be sure the total ampere rating of the products connected to the outlet does not exceed the current  
rating of the electrical outlet, and the total ampere rating of the products connected to the cord does  
not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS  
or A) for each device.  
Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the  
plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.  
Turn the monitor off when not in use. You can substantially increase the life expectancy of the  
monitor by using a screen saver program and turning off the monitor when not in use.  
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked  
or covered. Never push objects of any kind into cabinet slots or other openings.  
Do not drop the monitor or place it on an unstable surface.  
Do not allow anything to rest on the power cord. Do not walk on the cord.  
Keep the monitor in a well-ventilated area, away from excessive light, heat or moisture.  
When removing the monitor base, you must lay the monitor face down on a soft area to prevent it  
from getting scratched, defaced, or broken.  
Cleaning the Monitor  
1. Turn off the monitor and the computer.  
2. Unplug the monitor from the wall outlet.  
3. To clean the display unit cabinet, use a cloth lightly dampened with a mild detergent.  
4. Clean the touchscreen with window or glass cleaner. Put the cleaner on the cloth and wipe the  
touchscreen. Never apply the cleaner directly to the touchscreen.  
CAUTION: Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do not use thinner  
or benzene, abrasive cleaners or compressed air.  
Avoid getting liquids inside the touchmonitor. If liquid does get inside, have a qualified service technician  
check it before you power it on again.  
Do not wipe the screen with a cloth or sponge that could scratch the surface.  
Shipping the Monitor  
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.  
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Chapter 2 Safety and Maintenance Guidelines  
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3 Setting Up the Monitor  
To set up the monitor, ensure that the power is turned off to the monitor, computer system, and other  
attached devices, then follow the instructions below.  
Identifying Rear Connectors  
Figure 3-1 Rear Connectors  
Connector  
Function  
1
2
3
AC Power  
Connects the AC power cord to the monitor.  
USB  
Connects the touchscreen USB cable to the monitor.  
Serial  
Connects the touchscreen serial cable to the monitor (not  
available on L5009tm model).  
4
VGA  
Connects the VGA video cable to the monitor.  
NOTE: A +12VDC input jack is available on the connector panel of the L5009tm monitor. This jack  
accepts an external DC power brick (not included with the monitor).  
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Identifying Rear Connectors  
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Connecting the Cables  
NOTE: For the L5009tm model, it is best to install the APR driver before connecting the hardware.  
1. Place the monitor in a convenient, well-ventilated location near the computer.  
2. Connect one end of the power cable (1) to the AC power connector on the back of the monitor,  
and the other end to an electrical wall outlet.  
3. L5006tm: Connect one end of the touchscreen serial cable (RS232) or USB cable (2), but not both,  
to the rear connector of the computer, and the other end to the connector on the monitor. Tighten  
the two thumb screws on the serial cable to ensure proper grounding. The USB cable does not  
have thumb screws.  
L5009tm: Connect one end of the USB cable to the rear connector of the computer, and the other  
end to the connector on the monitor.  
NOTE: The L5009tm model does not include a serial connector.  
4. Connect one end of the video cable (3) to the rear side of the computer and the other to the VGA  
connector on the monitor.  
Figure 3-2 Connecting the Power, USB or Serial and VGA Cables  
NOTE: Connect either the USB or serial cable to the L5006tm monitor, but not both.  
5. Turn on the computer, then press the power button on the side panel to turn the monitor power on.  
WARNING! To reduce the risk of electric shock or damage to the equipment:  
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.  
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.  
Disconnect power from the equipment by unplugging the power cord from the electrical outlet.  
For your safety, do not place anything on power cords or cables. Arrange them so that no one may  
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical  
outlet, grasp the cord by the plug.  
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Chapter 3 Setting Up the Monitor  
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Installing the Serial or USB Touch Drivers  
The Touch driver software can be downloaded from the Web or from the HP software and documentation  
CD included with the monitor.  
Downloading Drivers from the Web  
1. Insert the HP software and documentation CD in the computer’s CD-ROM drive. The CD will open  
to a menu screen.  
2. From the menu screen, select Elo TouchSystems TouchTools.  
3. Click Install Driver for This Computer.  
4. Click Yes to download the latest drivers from the Elo Website.  
5. Select your operating system version for touch drivers from the Elo Driver and File Downloads  
page.  
NOTE: Depending on whether you connected the USB cable or serial cable, you should install  
only the USB driver or serial driver.  
6. Refer to the online help file with the software for instructions on configuring and adjusting the  
touchscreen.  
Installing Drivers from the CD  
1. Insert the HP software and documentation CD in the computer’s CD-ROM drive. The CD will open  
to a menu screen.  
2. From the menu screen, select Elo TouchSystems TouchTools.  
3. Click Browse CD.  
4. Browse to the latest version of the EloWinXP Universal directory containing the driver installation  
package files.  
5. Double-click on EloSetup.exe to run the install application for:  
Serial or USB touchscreen driver (L5006tm)  
NOTE: Depending on whether you connected the USB or serial cable, you should install  
only the USB driver or serial driver.  
APR USB touchscreen driver (L5009tm)  
NOTE: It is best to install the APR driver before connecting the USB cable to the L5009tm  
monitor and to the computer. Do not turn off the computer before connecting the USB cable.  
There is no APR serial (RS232) driver version available for the L5009tm monitor.  
6. Click Next and follow the on screen instructions to complete the touchscreen setup process.  
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Installing the Serial or USB Touch Drivers  
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Removing the Monitor Stand  
If you are mounting the panel to a wall or other mounting fixture, you must remove the monitor stand  
from the panel. The monitor has four mounting holes on the back side of the panel that adheres to the  
VESA mounting standard.  
CAUTION: This monitor supports the VESA industry standard 75mm mounting holes. To attach a third  
party mounting solution to the monitor, four 4mm, 0.7 pitch, and 10mm long screws are required (not  
provided with the monitor). Longer screws should not be used because they may damage the monitor.  
It is important to verify that the manufacturer’s mounting solution is compliant with the VESA standard  
and is rated to support the weight of the monitor display panel. For best performance, it is important to  
use the power and video cable provided with the monitor.  
To remove the stand and mount the panel:  
1. Turn off the monitor and computer.  
2. Disconnect the power, USB or serial and video cables from the monitor and the computer.  
3. Lay the monitor face down on a flat surface covered with soft protective cloth.  
4. Remove the four screws that secure the stand to the back of the monitor.  
5. Follow the instructions from the manufacturer to install the panel to the manufacturer’s mounting  
fixture.  
6. Reconnect the power, USB or serial and video cables to the monitor and the computer.  
7. Turn on the computer, then turn on the monitor.  
Mounting the Monitor to a Desktop  
The monitor can be screwed down on a desktop or a tabletop to provide security. Four mounting holes  
are available on the base of the stand for mounting the monitor.  
1. Turn off the monitor and computer.  
2. If necessary, disconnect the power, USB or serial and video cables from the monitor and the  
computer.  
3. Position the monitor on the desk or tabletop.  
4. Lift the bezel cover from the base of the stand.  
5. Install the screws into the holes provided and replace the bezel cover.  
6. Reconnect the monitor cables and turn it on.  
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Chapter 3 Setting Up the Monitor  
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Tilting the Monitor  
For viewing clarity, tilt the monitor forward (up to -5 degrees) or backward (up to 90 degrees).  
Figure 3-3 Tilting the Monitor  
CAUTION: In order to protect the monitor, be sure to hold the base when adjusting the LCD, and take  
care not to touch the screen.  
Locating the Rating Labels  
The rating labels on the monitor provide the spare part number, product number, and serial number.  
You may need these numbers when contacting HP about the monitor model. The rating labels are  
located on the rear panel of the monitor display head.  
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Tilting the Monitor  
9
   
4 Operating the Monitor  
Installing the Monitor Driver  
The CD that comes with the monitor contains monitor driver files you can install on your computer:  
an .INF (Information) file  
an .ICM (Image Color Matching) file  
PDF Complete is supplied on this CD and can be installed from the menu.  
NOTE: If the monitor does not include a CD, the .INF and .ICM files can be downloaded from the HP  
monitors support Web site. See Downloading from the Worldwide Web on page 11 in this chapter.  
The Information File  
The .INF file defines monitor resources used by Microsoft Windows operating systems to ensure monitor  
compatibility with the computer’s graphics adapter.  
This monitor is Microsoft Windows Plug and Play compatible and the monitor will work correctly without  
installing the .INF file. Monitor Plug and Play compatibility requires that the computer’s graphic card is  
VESA DDC2 compliant and that the monitor connects directly to the graphics card. Plug and Play does  
not work through separate BNC type connectors or through distribution buffers/boxes.  
The Image Color Matching File  
The .ICM files are data files that are used in conjunction with graphics programs to provide consistent  
color matching from monitor screen to printer, or from scanner to monitor screen. The .ICM file contains  
a monitor color system profile. This file is activated from within graphics programs that support this  
feature.  
NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC)  
Profile Format specification.  
10 Chapter 4 Operating the Monitor  
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Installing the .INF and .ICM Files  
After you determine that you need to update, you can install the .INF and .ICM files from the CD or  
download them.  
Installing from the CD  
To install the .INF and .ICM files on the computer from the CD:  
1. Insert the CD in the computer CD-ROM drive. The CD menu is displayed.  
2. View the Monitor Driver Software Readme file.  
3. Select Install Monitor Driver Software.  
4. Follow the on-screen instructions.  
5. Ensure that the proper resolution and refresh rates appear in the Windows Display control panel.  
NOTE: You may need to install the digitally signed monitor .INF and .ICM files manually from the CD  
in the event of an installation error. Refer to the Monitor Driver Software Readme file on the CD.  
Downloading from the Worldwide Web  
To download the latest version of .INF and .ICM files from the HP monitors support Web site:  
1. Refer to http://www.hp.com/support and select the country region.  
2. Follow the links for the monitor to the support page and download page.  
3. Ensure the system meets the requirements.  
4. Download the software by following the instructions.  
Adjusting the Monitor  
The monitor will unlikely require adjustment. However, variations in video output and application may  
require adjustments to optimize the quality of the display.  
For best performance, the monitor should be operating in native resolution, that is 1024 x 768 at 60 -75  
Hz. Use the Display control panel in Windows to choose 1024 x 768 resolution. Operating in other  
resolutions will degrade video performance.  
All adjustments you make to the controls are automatically memorized. This feature saves you from  
having to reset your choices every time you unplug or power your monitor off and on. If there is a power  
failure, the monitor settings will not default to the factory specifications.  
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Installing the .INF and .ICM Files 11  
       
Front Panel Controls  
Table 4-1 Monitor Front Panel Controls  
Control  
Function  
1
2
3
Power  
Turns the monitor on or off.  
Select  
Selects the adjustment items from the OSD menus.  
Enter the brightness adjustment.  
Decrease value of the adjustment item.  
Select item counter-clockwise.  
Enters contrast adjustment.  
4
5
Increase value of the adjustment item.  
Select item.  
Menu/Exit  
Displays or exits the OSD menus.  
12 Chapter 4 Operating the Monitor  
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Using the On-Screen Display  
Use the On-Screen Display (OSD) to display and select OSD menu functions. To access the OSD, do  
the following:  
1. Press the Menu button on the side panel to activate the OSD menu.  
2. Use the up arrow or down arrow controls to move clockwise or counterclockwise through the menu.  
Press the Enter key on the keyboard, the parameter will be highlighted when selected.  
3. To quit the OSD screen at any time during the operation, press the Menu button. If the OSD remains  
untouched for a short period of time, the OSD automatically disappears.  
NOTE: The OSD screen will disappear if no input activities are detected for 45 seconds.  
OSD Menu Table  
The following table lists the On-Screen Display (OSD) menu selections and their functional descriptions.  
Settings will be saved automatically after adjustments are made.  
Table 4-2 OSD Menu  
Icon  
OSD Control  
Description  
Brightness  
Increases or decreases brightness.  
Contrast  
H-Position  
V-Position  
Phase  
Increases or decreases contrast.  
Adjusts the position of the screen image left and right.  
Adjusts the position of the screen image up and down.  
Adjusts the focus of the display. This adjustment allows you to remove any horizontal  
noise and clear or sharpen the image of characters.  
Clock  
Minimizes any vertical bars or strips visible on the screen background. Adjusting the  
Clock will also change the horizontal screen image.  
Sharpness  
Adjusts the screen image to look sharper or soft.  
OSD H-Position  
Moves the OSD position horizontally on the screen. When the up arrow button is  
pressed, the OSD menu will move to the right side of the screen. Likewise, when the  
down arrow button is pressed, the OSD control menu will move to the left side.  
OSD V-Position  
Moves the OSD position vertically on the screen. When the up arrow button is  
pressed, the OSD menu will move to the top side of the screen. Likewise, when the  
down arrow button is pressed, the OSD control menu will move to the lower side.  
OSD Time  
Adjusts the amount of time the OSD menu is displayed.  
Color Balance  
Press the up arrow button or the down arrow button to select 9300, 6500, 5500, 7500  
or USER. Only when selecting USER can you make adjustments to the R/G/B (red/  
green/blue) content. Press Enter to restore the factory default setting.  
Auto-Adjustment  
Recall Defaults  
Press Auto to enable this function. The Auto-Adjustment will automatically adjust V-  
Position, H-Position, Clock and Clock-Phase.  
Returns the monitor to its default settings.  
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Using the On-Screen Display 13  
   
Table 4-2 OSD Menu (continued)  
Icon  
OSD Control  
Description  
OSD Language  
Selects the language in which the OSD menu is displayed.  
Information Description  
Indicates the current resolution, H-Frequency and V-Frequency.  
NOTE: When adjusting the Clock and Clock Phase values, if the monitor images become distorted,  
continue adjusting the values until the distortion disappears. To restore the factory settings, select the  
Recall Defaults menu in the on-screen display.  
Identifying Monitor Conditions  
Special messages will appear on the monitor screen when identifying the following monitor conditions:  
Out of Range—Indicates the monitor does not support the input signal because the resolution and/  
or refresh rate are set higher than the monitor supports.  
No Input Signal—Indicates the monitor is not receiving a video signal from the PC on the monitor  
video input connector. Check to determine if the PC or input signal source is off or in the power  
saving mode.  
Check Video Cable—Indicates the video cable is not properly connected to the computer.  
Power Management System  
The monitor is equipped with the power management function which automatically reduces the power  
consumption when not in use.  
Mode  
Power Consumption  
On  
<30 W  
<4 W  
<2 W  
Sleep  
Off  
It is recommended that you switch the monitor off when it is not in use for a long period of time.  
NOTE: The monitor automatically goes through the power management system steps when it is idle.  
To release the monitor from the power management system, press any key on the keyboard or move  
the mouse or touch the touchscreen. In order for the touchscreen to bring the monitor from the power  
management system, the touchscreen function must be fully operational.  
Monitor models using the APR driver do not support standby or sleep mode.  
14 Chapter 4 Operating the Monitor  
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OSD and Power Lock/Unlock  
The OSD feature can be locked and unlocked. The monitor is shipped with the OSD menu and power  
button in the unlocked position.  
To lock the OSD menu:  
1. Press the Menu button and up arrow button simultaneously until a window displays "OSD Unlock."  
Continue to hold the buttons down and the window toggles to "OSD Lock."  
2. To unlock the OSD, repeat the above step until "OSD Unlock" is displayed.  
To lock the power button:  
1. Press the Menu button and down arrow button simultaneously until a window displays "Power  
Unlock." Continue to hold the buttons down until "Power Lock" displays.  
2. To unlock the power button, repeat the above step until "Power Unlock" is displayed.  
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OSD and Power Lock/Unlock 15  
 
A Troubleshooting  
Solving Common Problems  
The following table lists possible problems, the possible cause of each problem, and the recommended  
solutions.  
Problem  
Possible Cause  
Solution  
Screen is blank.  
Power cord is disconnected.  
Connect the power cord.  
Power button on front panel of the  
monitor is turned off.  
Press the front panel power button.  
Video cable is improperly  
connected.  
Connect the video cable properly. Refer to  
more information.  
Screen blanking utility is active.  
Press any key on the keyboard or move the  
mouse to inactivate the screen blanking utility.  
The monitor does not respond after Check power.  
you turn on the system.  
Check that the monitor’s power switch is on. Turn  
off power and check the monitor’s power cord and  
signal cable for proper connection.  
Image appears blurred, indistinct, or Brightness and contrast are too low. Press the Menu button to display the OSD. Use  
too dark.  
the up arrow button or down arrow button to adjust  
the brightness and contrast scales as needed.  
Screen flashes when initialized.  
Turn the monitor off then turn it on again.  
Check Video Cable is displayed on Monitor video cable is disconnected. Connect the VGA cable to the VGA connector on  
screen.  
the computer. Be sure that the computer power is  
off while connecting the video cable.  
Out of Range is displayed on  
screen.  
Video resolution and/or refresh rate Restart your computer and enter Safe Mode.  
are set higher than what the monitor Change your settings to a supported setting  
supports.  
on page 25 in Appendix B). Restart your  
computer so that the new settings take effect.  
16 Appendix A Troubleshooting  
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Touchscreen Tips  
If you experience operational issues with the touchscreen system either during or after installation, use  
the tips below to help you determine the source of the problem.  
If “No Elo touchmonitor found” is displayed on the screen, install the latest drivers. Touchmonitors  
with the dual serial/USB interface require the latest drivers. If you are replacing an existing  
installation and see this problem, you should update your touchscreen driver with one from the Elo  
Web site Driver and File Downloads page.  
Be sure to calibrate the L5006tm touchscreen monitor. Touch response must be aligned to the  
video image (this is sometimes called calibration). Normally this need only be done when the touch  
drivers are initially installed.  
NOTE: The L5009tm LCD with APR technology has a fixed coordinate system that never  
changes over time, position or environmental changes. With APR, calibration is eliminated.  
To calibrate the L5006tm touchscreen:  
1. Click the Windows Start button.  
2. Select Settings > Control Panel (on later operating systems the Settings step is omitted).  
3. Open the Elo application by double-clicking the Elo icon.  
On Windows XP it may be necessary to click the Show Classic View button on the left side of the  
screen to see the Elo icon.  
4. Click the Alignment/Calibration button.  
The Alignment/Calibration button is always on the General tab of the Elo Control Panel tab set. It  
may be titled Calibrate, Align or it may just be an icon (fingers and cross marks on a display).  
5. Touch the target that is displayed in the upper left corner. The target will reappear in the lower right  
corner.  
6. Touch the lower right target. The target will reappear in the upper right corner.  
7. Touch the upper right target. The next screen is an alignment check.  
8. On the alignment check screen, touch various places on the screen and see that the cursor jumps  
to the point of touch.  
A progress bar displays the relative time remaining before the routine will time out; if time-out is  
reached, the routine is aborted and the new alignment points are not retained.  
If response is correct, touch the Accept button - it may be a Yes button or a green check.  
Clicking the No or redo arrow icon will display the targets again to rerun the alignment routine.  
Remember, you must click the Accept button to store the new alignment points.  
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Touchscreen Tips 17  
 
If the touchscreen is not responding to touch, check your serial or USB connection by doing the following:  
Serial Connection - Run the comdump diagnostic utility to determine if the touchscreen, the serial  
touch controller, the computer's serial COM port and the associated cabling are connected and  
functioning properly. Download the latest version of comdump.exe (7K) from the Elo Web site  
Driver and Files Download page. You should save the file where it can be accessed easily - either  
to a floppy or to the root of your hard drive. Comdump is a DOS application, so if you are running  
one of the Windows operating systems you must either boot to a DOS boot diskette or disable the  
driver so you can access the COM port from a command prompt.  
USB Connection - If the Human Interface Device (HID) is not listed in Device Manager after a USB  
touchmonitor is connected, check to determine if a file named mouhid.sys is in the \windows (or  
winnt) \system32\drivers folder.  
The file will be missing if a USB mouse has never been connected to the system.  
If the file is not there, connect a USB mouse to the system or copy mouhid.sys from another  
system.  
Once mouhid.sys is in the proper location, remove and reinstall the touch drivers.  
If you have determined that the HID files are missing or corrupted ("Error installing mouse" when  
installing the HID drivers, and also a yellow "!" in Device Manager under Mouse), check that all of  
the following files are present in the \\winnt\system32\drivers folder:  
Hidusb.sys  
Hidclass.sys  
Hidparse.sys  
Mouhid.sys  
If all the files are there, try replacing them with the same files from a known good system. It is  
suggested that you save the original files in a backup directory.  
The touch can not be held longer than 10 seconds. IntelliTouch controllers have a built-in two minute  
untouch time-out. By default, the 4.20 Universal driver generates an untouch after 10 seconds of  
constant touch. The untouch time-out can be changed by modifying a registry key. This time-out will  
override any registry time-out value if the registry value exceeds 120 seconds (120000 milliseconds).  
To change the time-out time:  
1. Run regedit or regedt32 (click Start > Run, enter regedit).  
2. Drill down to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Enum.  
a. For serial controllers: SERENUM > ELOSERIAL > ******* > Device Parameters.  
b. For USB controllers: HID > VID_04e7 > ******** > ***************** > Device Parameters.  
NOTE: The "******" entries are id numbers used by the Windows operating system.  
3. Double-click the UntouchTimeOut key. The Edit DWORD Value dialog box opens.  
4. Click the Decimal radio button. Value displays in decimal (default: 10000).  
5. Enter the delay time in milliseconds, 60000 is 60 seconds.  
18 Appendix A Troubleshooting  
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6. Exit regedit when done.  
7. Shut Down and restart the machine. A restart is required before the setting will take effect.  
A cursor is not visible. To make the cursor visible, first, open Control Panel > Elo Touchscreen >  
Mode tab. Check if the Hide arrow mouse pointer box is checked; if yes, un-check it and click OK. If a  
mouse is not installed on the computer, Shut Down the computer, install a mouse, then restart the  
computer. The cursor should now be visible. You may then Shut Down and remove the mouse, or leave  
it connected, as desired.  
If connecting multiple monitor systems, all monitors must be configured to have independent resolution  
control (as in two monitors, each at 1024 x 786 resolution), rather than a single, large desktop (as in  
2048 x 768). Multiple individual video cards are automatically set up as individual monitors. Some  
multiport video cards can be configured either way; in this case, the video driver must be set up properly.  
Once the multiport video has been properly configured, the Elo Universal driver should be removed and  
reinstalled. Some multiport video cards can only be configured as a single large desktop, and they will  
not work with Elo's multiple monitor driver setup.  
Online Technical Support  
For the online access to technical support information, self-solve tools, online assistance, community  
forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to  
Preparing to Call Technical Support  
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical  
support. Have the following information available when you call:  
The monitor  
Monitor model number  
Serial number for the monitor  
Purchase date on invoice  
Conditions under which the problem occurred  
Error messages received  
Hardware configuration  
Hardware and software you are using  
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Online Technical Support 19  
   
B Technical Specifications  
NOTE: All performance specifications are provided by the component manufacturers. Performance  
specifications represent the highest specification of all HP's component manufacturers' typical level  
specifications for performance and actual performance may vary either higher or lower.  
HP L5006tm Touchscreen  
Table B-1 HP L5006tm Specifications  
LCD Display  
Type  
38.1 cm  
15 inches  
TFT LCD  
Display Size  
Pixel Pitch  
Display Mode  
304 (H) x 228 (V) mm  
0.297 (H) x 0.297 (V) mm  
VGA 640 x 350 (70Hz)  
VGA 720 x 400 (70Hz)  
VGA 640 x 480 (60 / 72/ 75Hz)  
SVGA 800 x 600 (56 / 60 / 72 / 75Hz)  
XGA 1024 x 768 (60 / 70 / 75Hz)  
XGA 1024 x 768 at 75Hz  
400 : 1 (typical)  
12.0 (H) x 9.0 (V) in  
0.01 (H) x 0.01 (V) in  
Maximum Resolution  
Contrast Ratio  
Brightness  
Typical 230 Cd/m2; Min 184 Cd/m2  
Tr: 5 ms  
Response Time  
Tf: 12 ms Typical  
Display Color  
Viewing Angle  
16.2M  
Vertical -60° ~ +40°  
Horizontal -60° ~ +60°  
Input Signal  
Video  
R.G.B. Analog 0.7Vp-p, 75 Ohms  
TTL Positive or Negative  
Mini D-Sub 15 pin  
Sync  
Signal Connector  
Side Control  
Menu, up arrow, down arrow, Select,  
Power  
20 Appendix B Technical Specifications  
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Table B-1 HP L5006tm Specifications (continued)  
OSD  
Contrast, Brightness, H-Position, V-  
Position, Color Temperature, Phase,  
Clock, OSD Time, Recall, Language  
Plug & Play  
Touch Panel  
DDC1/2B  
IntelliTouch Surface Acoustic Wave  
(SAW) technology  
Power  
Input AC 100-240V, 50-60Hz  
Operating Conditions  
Temperature (Operating)  
Temperature (Storage)  
Humidity  
0° C to 40° C (32° F to 104° F)  
-20°C to 60°C (-4°F to 140°F)  
20% ~ 80% (No Condensation)  
To 3657.6 meters (12,000 feet)  
Altitude  
Dimensions  
350 mm  
310 mm  
175 mm  
13.8 in  
12.2 in  
6.9 in  
Width  
Height (includes base)  
Depth (includes base)  
Weight  
4.8 kg  
7.0 kg  
10.6 lb  
15.4 lb  
Actual  
Shipping  
HP Compaq L5009tm Touchscreen  
Table B-2 HP Compaq L5009tm Specifications  
LCD Display  
Type  
38.1 cm  
15 inches  
TFT LCD  
Display Size  
Pixel Pitch  
Display Mode  
304 (H) x 228 (V) mm  
0.297 (H) x 0.297 (V) mm  
VGA 640 x 350 (70Hz)  
VGA 720 x 400 (70Hz)  
VGA 640 x 480 (60 / 72/ 75Hz)  
SVGA 800 x 600 (56 / 60 / 72 / 75Hz)  
XGA 1024 x 768 (60 / 70 / 75Hz)  
XGA 1024 x 768 at 75Hz  
450 : 1 (typical)  
12.0 (H) x 9.0 (V) in  
0.01 (H) x 0.01 (V) in  
Maximum Resolution  
Contrast Ratio  
Brightness  
Typical 230 Cd/m2; Min 184 Cd/m2  
Tr: 5 ms  
Response Time  
Tf: 12 ms Typical  
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HP Compaq L5009tm Touchscreen 21  
 
Table B-2 HP Compaq L5009tm Specifications (continued)  
Display Color  
Viewing Angle  
16.2M  
Vertical -60° ~ +40°  
Horizontal -60° ~ +60°  
Input Signal  
Video  
R.G.B. Analog 0.7Vp-p, 75 Ohms  
TTL Positive or Negative  
Mini D-Sub 15 pin  
Sync  
Signal Connector  
Side Control  
Menu, up arrow, down arrow, Select,  
Power  
OSD  
Contrast, Brightness, H-Position, V-  
Position, Color Temperature, Phase,  
Clock, OSD Time, Recall, Language  
Plug & Play  
Touch Panel  
DDC1/2B  
Acoustic Pulse Recognition (APR)  
Technology  
Power  
Input AC 100-240V, 50-60Hz  
Operating Conditions  
Temperature (Operating)  
Temperature (Storage)  
Humidity  
0° C to 40° C (32° F to 104° F)  
-20°C to 60°C (-4°F to 140°F)  
20% ~ 80% (No Condensation)  
To 3657.6 meters (12,000 feet)  
Altitude  
Dimensions  
350 mm  
310 mm  
175 mm  
13.8 in  
12.2 in  
6.9 in  
Width  
Height (includes base)  
Depth (includes base)  
Weight  
4.8 kg  
7.0 kg  
10.6 lb  
15.4 lb  
Actual  
Shipping  
22 Appendix B Technical Specifications  
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IntelliTouch Surface Acoustic Wave Technology  
Table B-3 IntelliTouch Specifications  
Input Method  
Finger or gloved hand (cloth, leather or rubber) activation.  
Mechanical Positional Accuracy  
Standard deviation of error is less than 2.03 mm (0.080 in).  
Equates to less than ±1%.  
More than 15,500 touchpoints/cm2 (100,000 touchpoints/in2).  
Typically less than 85 grams (3 ounces).  
Touchpoint Density  
Touch Activation Force  
Surface Durability  
Surface durability is that of glass, Mohs’ hardness rating of 7.  
Expected Life Performance  
No known wear-out mechanism, as there are no layers,  
coatings, or moving parts. IntelliTouch technology has been  
operationally tested to more than 50 million touches in one  
location without failure, using a stylus similar to a finger  
Sealing  
Unit is sealed to protect against splashed liquids, dirt, and dust.  
up to 92%  
Optical Light Transmission (per ASTM D1003)  
Visual Resolution  
All measurements made using USAF 1951 Resolution Chart,  
under 30X magnification, with test unit located approximately  
38 mm (1.5 in) from surface of resolution chart  
Clear surface: Excellent, with no noticeable degradation.  
Antiglare surface: 6:1 minimum.  
Gloss (per ASTM D2457 using a 60- degree gloss meter)  
Environmental Chemical Resistance  
Antiglare surface: curved or flat: 95 ± 15 gloss units or 65 ± 15  
gloss units; Clear surface: N/A  
The active area of the touchscreen is resistant to all chemicals  
that do not affect glass, such as:  
Acetone  
Toluene  
Methyl ethyl ketone  
Isopropyl alcohol  
Methyl alcohol  
Ethyl acetate  
Ammonia-based glass cleaners  
Gasoline  
Kerosene  
Vinegar  
Electrostatic Protection (per EN 61 000-4-2, 1995)  
Meets Level 4 (15 kV air/8 kV contact discharges).  
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IntelliTouch Surface Acoustic Wave Technology 23  
 
Acoustic Pulse Recognition Technology  
Table B-4 APR Specifications  
Input Method  
Finger, finger nail, solid stylus or gloved hand (cloth, leather or  
rubber) activation  
Mechanical Positional Accuracy  
Resolution Accuracy  
1% maximum error  
Touchpoint density is based on controllers resolution of 4096  
x 4096  
Touch Activation Force  
Controller  
Typically 2 to 3 ounces (55 to 85 grams)  
Board: USB 1.1  
Optical Light Transmission  
Environmental Chemical Resistance  
90% +/- 5%  
The touch activation area of the touchscreen is resistant to  
chemicals that do no affect glass such as:  
Acetone  
Toluene  
Methy ethyl ketone  
Isopropyl alcohol  
Methyl alcohol  
Ethyl Acetate  
Ammonia-based glass cleaners  
Gasoline  
Kerosene  
Vinegar  
Surface Durability Expected Life  
Surface durability is that of glass, Hohs' hardness rating of 7.  
No know wear-out mechanism, as there are no layers, coatings  
or moving parts. APR technology has been operationally  
tested to more than 50 million touches in one location without  
failure, using a stylus similar to a finger.  
24 Appendix B Technical Specifications  
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Recognizing Preset Display Resolutions  
The display resolutions listed below are the most commonly used modes and are set as factory defaults.  
This monitor automatically recognized these preset modes and they will appear properly sized and  
centered on the screen.  
HP L5006tm and L5009tm  
Table B-5 Factory Preset Modes  
Preset Pixel Format  
Horz Freq (kHz)  
31.5  
Band Width (MHz)  
1
VGA 640 x 350 70Hz  
28.322  
28.322  
25.175  
32.24  
31.5  
31.5  
36  
2
VGA 720 x 400 70Hz  
VGA 640 x 480 60Hz  
MAC 640 x 480 66Hz  
VESA 640 x 480 72Hz  
VESA 640 X 480 75Hz  
VESA 800 X 600 56Hz  
VESA 800 X 600 60Hz  
VESA 800 X 600 75Hz  
VESA 800 x 600 72Hz  
MAC 832 x 624 75Hz  
VESA 1024 x 768 65Hz  
SUN 1024 x 768 65Hz  
VESA 1024 x 768 70Hz  
VESA 1024 x 768 75Hz  
31.47  
3
31.47  
4
35.00  
5
37.86  
6
37.50  
7
35.16  
8
37.88  
40  
9
46.88  
49.5  
50  
10  
11  
12  
13  
14  
15  
48.08  
49.72  
57.283  
65  
48.36  
52.45  
70.49  
75  
56.48  
60.02  
78.75  
Entering User Modes  
The video controller signal may occasionally call for a mode that is not preset if:  
You are not using a standard graphics adapter.  
You are not using a preset mode.  
If this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen  
display. Your changes can be made to any or all of these modes and saved in memory. The monitor  
automatically stores the new setting, then recognizes the new mode just as it does a preset mode. In  
addition to the 15 factory preset, there are 7 user modes that can be entered and stored.  
The only condition to store as a user mode is the new display information must have 1 KHz difference  
for horizontal frequency or 1 Hz for vertical frequency or the sync signal polarities are different from the  
default modes.  
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Recognizing Preset Display Resolutions 25  
     
Energy Saver Feature  
When the monitor is in its normal operating mode, the monitor uses less than 21 watts and the Power  
light is green.  
The monitor also supports a reduced power state. The reduced power state will be entered into if the  
monitor detects the absence of either the horizontal sync signal and/or the vertical sync signal. Upon  
detecting the absence of these signals, the monitor screen is blanked, the backlight is turned off, and  
the power light is turned amber. When the monitor is in the reduced power state, the monitor will utilize  
less than 2 watts of power. There is a brief warm up period before the monitor will return to its normal  
operating mode.  
Refer to the computer manual for instructions on setting energy saver features (sometimes called power  
management features).  
NOTE: The above power saver feature only works when connected to computers that have energy  
saver features.  
By selecting the settings in the monitor's Energy Saver utility, you can also program the monitor to enter  
into the reduced poser state at a predetermined time. When the monitor's Energy Saver utility causes  
the monitor to enter the reduced power state, the power light blinks amber.  
26 Appendix B Technical Specifications  
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C Agency Regulatory Notices  
Federal Communications Commission Notice  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant  
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not occur  
in a particular installation. If this equipment does cause harmful interference to radio or television  
reception, which can be determined by turning the equipment off and on, the user is encouraged to try  
to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio or television technician for help.  
Modifications  
The FCC requires the user to be notified that any changes or modifications made to this device that are  
not expressly approved by Hewlett Packard Company may void the user's authority to operate the  
equipment.  
Cables  
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods  
to maintain compliance with FCC Rules and Regulations.  
Declaration of Conformity for Products Marked with the  
FCC Logo (United States Only)  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1. This device may not cause harmful interference.  
2. This device must accept any interference received, including interference that may cause  
undesired operation.  
For questions regarding the product, contact:  
ENWW  
Federal Communications Commission Notice 27  
         
Hewlett Packard Company  
P. O. Box 692000, Mail Stop 530113  
Houston, Texas 77269-2000  
Or, call 1-800-HP-INVENT (1-800 474-6836)  
For questions regarding this FCC declaration, contact:  
Hewlett Packard Company  
P. O. Box 692000, Mail Stop 510101  
Houston, Texas 77269-2000  
Or, call (281) 514-3333  
To identify this product, refer to the Part, Series, or Model number found on the product.  
Canadian Notice  
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment  
Regulations.  
Avis Canadien  
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel  
brouilleur du Canada.  
European Union Regulatory Notice  
This product complies with the following EU Directives:  
Low Voltage Directive 2006/95/EC  
EMC Directive 2004/108/EC  
Compliance with these directives implies conformity to applicable harmonized European standards  
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for  
this product or product family.  
This compliance is indicated by the following conformity marking placed on the product:  
This marking is valid for non-Telecom  
This marking is valid for EU non-  
products and EU harmonized Telecom harmonized Telecom products.  
products (e.g. Bluetooth)  
*Notified body number (used only if  
applicable — refer to the product label).  
28 Appendix C Agency Regulatory Notices  
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Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany  
German Ergonomics Notice  
HP products which bear the “GS” approval mark, when forming part of a system comprising HP brand  
computers, keyboards and monitors that bear the “GS” approval mark, meet the applicable ergonomic  
requirements. The installation guides included with the products provide configuration information.  
Japanese Notice  
Korean Notice  
Power Cord Set Requirements  
The monitor power supply is provided with Automatic Line Switching (ALS). This feature allows the  
monitor to operate on input voltages between 100–120V or 200–240V.  
The power cord set (flexible cord or wall plug) received with the monitor meets the requirements for use  
in the country where you purchased the equipment.  
If you need to obtain a power cord for a different country, you should purchase a power cord that is  
approved for use in that country.  
The power cord must be rated for the product and for the voltage and current marked on the product's  
electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and  
current rating marked on the product. In addition, the cross-sectional area of the wire must be a minimum  
of 0.75 mm² or 18 AWG, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m).  
If you have questions about the type of power cord to use, contact an authorized HP service provider.  
A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon  
it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the  
cord exits from the product.  
Japanese Power Cord Requirements  
For use in Japan, use only the power cord received with this product.  
CAUTION: Do not use the power cord received with this product on any other products.  
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German Ergonomics Notice 29  
         
Product Environmental Notices  
Materials Disposal  
This HP product contains mercury in the fluorescent lamp in the display LCD that might require special  
handling at end-of-life.  
Disposal of this material can be regulated because of environmental considerations. For disposal or  
recycling information, contact the local authorities or the Electronic Industries Alliance (EIA)  
Disposal of Waste Equipment by Users in Private Household in the  
European Union  
This symbol on the product or on its packaging indicates that this product must not be disposed of with  
your household waste. Instead, it is your responsibility to dispose of your waste equipment by handing  
it over to a designated collection point for the recycling or waste electrical and electronic equipment.  
The separate collection and recycling of your waste equipment at the time of disposal will help to  
conserve natural resources and ensure that it is recycled in a manner that protects human health and  
the environment. For more information about where you can drop off your waste equipment for recycling,  
please contact the local city office, the household waste disposal service or the shop where you  
purchased the product.  
HP Recycling Program  
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and  
rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/  
Chemical Substances  
HP is committed to providing our customers with information about the chemical substances in our  
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006  
of the European Parliament and the Council). A chemical information report for this product can be found  
Restriction of Hazardous Substances (RoHS)  
A Japanese regulatory requirement, defined by specification JIS C 0950, 2005, mandates that  
manufacturers provide Material Content Declarations for certain categories of electronic products  
offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, visit  
30 Appendix C Agency Regulatory Notices  
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11363-2006  
11363-2006  
Turkey EEE Regulation  
In Conformity with the EEE Regulation  
EEE Yönetmeliğine Uygundur  
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Product Environmental Notices 31  
 
D Native Resolution  
The native resolution of a monitor is the resolution level at which the LCD panel is designed to perform  
best. The native resolution is 1024 x 768 for the 15 inch size. In almost all cases, screen images look  
best when viewed at their native resolution. You can lower the resolution setting of a monitor but not  
increase it.  
Input Video  
15” LCD  
640 x 480 (VGA\S)  
800 x 600 (SVGA)  
1024 x 768 (XGA)  
Transforms input format to 1024 x 768  
Transforms input format to 1024 x 768  
Displays in Native Resolution  
The native resolution of an LCD is the actual number of pixels horizontally in the LCD by the number of  
pixels vertically in the LCD. LCD resolution is usually represented by the following symbols:  
VGA  
640 x 480  
SVGA  
XGA  
800 x 600  
1024 x 768  
1280 x 1024  
1600 x 1200  
SXGA  
UXGA  
As an example, a SVGA resolution LCD panel has 800 pixels horizontally by 600 pixels vertically. Input  
video is also represented by the same terms. XGA input video has a format of 1024 pixels horizontally  
by 768 pixels vertically. When the input pixels contained in the video input format match the native  
resolution of the panel, there is a one to one correspondence of mapping of input video pixels to LCD  
pixels. As an example, the pixel in column 45 and row 26 of the input video is in column 45 and row 26  
of the LCD. For the case when the input video is at a lower resolution than the native resolution of the  
LCD, the direct correspondence between the video pixels and the LCD pixels is lost. The LCD controller  
can compute the correspondence between video pixels and LCD pixels using algorithms contained on  
its controller. The accuracy of the algorithms determines the fidelity of conversion of video pixels to LCD  
pixels. Poor fidelity conversion can result in artifacts in the LCD displayed image such as varying width  
characters.  
32 Appendix D Native Resolution  
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