2011x/2011s/2011xi
2211f/2211x
2311cm/2311f/2311x/2311xi
2511x
2711x
LCD Monitors
User Guide
About This Guide
This guide provides information on safety and maintenance, setting up the LCD monitor, installing
drivers, using the on-screen display menu, troubleshooting and technical specifications.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
TIP: Tips provide helpful hints or shortcuts.
iii
iv
About This Guide
Table of contents
1 Product Features ............................................................................................................... 1
2 Safety and Maintenance Guidelines .................................................................................. 3
3 Setting Up the Monitor ...................................................................................................... 6
4 Operating the Monitor .................................................................................................... 16
v
Appendix A Troubleshooting ............................................................................................. 24
Appendix B Technical Specifications ................................................................................... 27
Appendix C Agency Regulatory Notices ............................................................................. 31
vi
1 Product Features
LCD Monitors
Figure 1-1 LCD Monitors
The HP LCD (liquid crystal display) monitors have an active matrix, thin-film transistor (TFT) screen with
an LED backlight and the following features:
Large diagonal display
●
●
Maximum graphics resolution
2011x/ 2011xi/ 2011s: 1600 x 900 @ 60Hz
2211f / 2211x: 1920 x 1080 @ 60Hz
◦
◦
◦
◦
◦
◦
2311cm / 2311f / 2311x/ 2311xi: 1920 x 1080 @ 60Hz
2511x: 1920 x 1080 @ 60Hz
2711x: 1920 x 1080 @ 60Hz
Plus full-screen support for lower resolutions (all models)
Video graphics array (VGA) input signal
●
●
●
●
Digital visual interface (DVI) digital input signal (select models)
High-definition multimedia interface (HDMI) input signal (select models)
Tilt and Slide adjustment for easy viewing from a sitting or standing position, or while moving from
one side of the monitor to the other
LCD Monitors
1
Dynamic contrast ratio (DCR) to provide deeper blacks and brighter whites for brilliant shading
effects while gaming or watching movies
●
External USB powered speakers with audio cable provided (select models)
Plug and Play capability, if supported by your computer system
●
●
●
On-screen display (OSD) adjustments for ease of setup and screen optimization (choose English,
Simplified Chinese, Traditional Chinese, French, German, Italian, Spanish, Dutch, Japanese, or
Brazilian Portuguese)
Power Saver to reduce energy consumption
●
●
Quick View Settings to optimize the picture based on the different types of content.
Text mode (optimizes e-mail and Web surfing)
◦
◦
◦
◦
Movie and Game modes (highlights the picture for motion video)
Photo mode (improves images)
Custom mode (allows you to create your own optimized profile)
High-bandwidth digital content protection (HDCP) on DVI and HDMI (for select models with HDMI)
inputs
●
●
Software and utilities CD, containing the following:
Drivers
◦
◦
Documents
2
Chapter 1 Product Features
2 Safety and Maintenance Guidelines
Important Safety Information
A power cord is included with the monitor. If another cord is used, be sure that the power source and
connection are appropriate for this monitor. For information on the correct power cord set to use with
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power-cord grounding plug. The grounding plug is an important safety feature. Plug
the power cord into a grounded (earthed) electrical outlet.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
• Disconnect power from the product by unplugging the power cord from the electrical outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one might
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the
electrical outlet, grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper
workstation, setup, posture, and health and work habits for computer users, and provides important
electrical and mechanical safety information. This guide is located on the Web at www.hp.com/ergo
or on the documentation CD (if one is included with the monitor) or both.
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge
protection device such as a power strip or uninterruptible power supply (UPS). Not all power strips
provide surge protection; the power strips must be specifically labeled as having this ability. Use a
power strip whose manufacturer offers a Damage Replacement Policy so you can replace the
equipment, if surge protection fails.
Use the appropriate and correctly sized furniture designed to support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks,
speakers, chests, or carts might fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be
pulled, grabbed, or tripped over.
Safety Precautions
Use only a power source and connection compatible with this monitor, as indicated on the label of
the power adapter.
●
Be sure that the total ampere rating of the products connected to the outlet does not exceed the
current rating of the electrical outlet, and the total ampere rating of the products connected to the
power cord does not exceed the rating of the power cord. Look on the power label to determine
the ampere rating (Amps or A) for each device.
●
Important Safety Information
3
Install the monitor near a power outlet that you can easily reach. Disconnect the monitor by
grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the
cord.
●
●
Do not allow anything to rest on the power cord. Do not walk on the cord.
Maintenance Guidelines
To enhance the performance and extend the life of the monitor:
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those
controls that are covered in the operating instructions. If the monitor is not operating properly or
has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●
Use only a power source and connection appropriate for this monitor, as indicated on the label of
the power adapter.
●
●
Be sure that the total ampere rating of the products connected to the outlet does not exceed the
current rating of the electrical outlet, and the total ampere rating of the products connected to the
cord does not exceed the rating of the power cord. Look on the power label to determine the
ampere rating (AMP or A) for each device.
Install the monitor near a power outlet that you can easily reach. Disconnect the monitor by
grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the
cord.
●
●
Turn the monitor off when not in use. You can substantially increase the life expectancy of the
monitor by using a screen saver program and turning off the monitor when not in use.
CAUTION: Monitors with a "burned-in image" are not covered under the HP warranty.
Slots and openings in the cabinet are provided for ventilation. These openings must not be
blocked or covered. Never push objects of any kind into cabinet slots or other openings.
●
Do not drop the monitor or place it on an unstable surface.
●
●
●
●
Do not allow anything to rest on the power cord. Do not walk on the cord.
Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
When removing the monitor base, you must lay the monitor face down on a soft area to prevent it
from getting scratched, defaced, or broken.
4
Chapter 2 Safety and Maintenance Guidelines
Cleaning the Monitor
CAUTION: Spray the cleaner on a cloth and use the damp cloth to gently wipe the screen surface.
Never spray the cleaner directly on the screen surface. It might run behind the bezel and damage the
electronics.
Do not use cleaners that contain any petroleum based materials such as benzene, thinner, or any
volatile substance to clean the monitor screen or cabinet. These chemicals might damage the monitor.
1. Turn off the monitor and unplug the power cord from the back of the unit.
2. Dust the monitor by wiping the screen and the cabinet using a soft, clean antistatic cloth.
3. For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol.
Shipping the Monitor
Keep the original packing box in a storage area. You might need it later if you move or ship the
monitor.
To prepare the monitor for shipping:
1. Disconnect the power and video cables from the monitor.
2. Press the button on the front of the pedestal (1) and lift the monitor panel from the base (2).
Figure 2-1 Removing the Monitor Panel
3. Set the panel on a soft, protected surface.
4. Carefully pull the pedestal away from the base to release and separate them.
NOTE: 2511x and 2711x models only: Remove one screw from the bottom of the base to
release the pedestal from the base.
5. Place the monitor, pedestal, and base in the original packing box.
Maintenance Guidelines
5
3 Setting Up the Monitor
Unpacking the Monitor
1. Unpack the monitor. Make sure all contents are included. Store the packing box.
2. Turn off the computer and other attached devices.
3. Prepare a flat area to assemble the monitor. You may need a flat, soft, protected area for placing
the monitor screen-down while preparing it for installation.
Assembling the Monitor
Place the monitor in a convenient, well-ventilated location near your computer. Connect the monitor
cables after you have assembled the monitor.
CAUTION: The screen is fragile. Avoid touching or applying pressure to the LCD screen; doing so
can cause damage.
TIP: For monitor displays with glossy bezels, consider the placement of the display, because the
bezel might cause interfering reflections from surrounding light and bright surfaces.
1. Set the monitor panel down on a flat, soft, protected table or desk surface.
2. Slide the pedestal into the slot on the base (1) until the pedestal clicks into the base.
NOTE: The bottom side of the monitor base might look different on your model.
2511x and 2711x models only: Install one screw (2) in the base to secure the pedestal to
the base.
Figure 3-1 Assembling the Base and Pedestal
2
6
Chapter 3 Setting Up the Monitor
3. Slide the hinge bracket on the monitor into the opening on top of the pedestal. The panel will click
into place when fully inserted.
Figure 3-2 Inserting the Monitor Panel
Connecting Monitor Cables
CAUTION: Before connecting cables to the monitor, ensure that the computer and monitor are
powered off.
NOTE: When using a DVI, VGA, or HDMI signal, you must connect your audio output to external
speakers.
The video source is determined by the video cable used. The monitor will automatically determine
which inputs have valid video signals. The inputs can be selected by pressing the source button on the
front panel.
Connecting Monitor Cables
7
Connecting the VGA Video Cable
Connect one end of the VGA video cable to the back of the monitor and the other end to the VGA
video connector on the computer. The VGA cable is included with select models.
Figure 3-3 Connecting the VGA Cable (cable provided with select models only)
8
Chapter 3 Setting Up the Monitor
Connecting the DVI-D Video Cable (Select Models)
Connect one end of the DVI-D video cable to the back of the monitor and the other end to the DVI-D
video connector on the computer. You can use this cable only if your computer has a DVI compliant
graphics card that is either integrated or installed. The DVI-D connector and cable are included with
select models.
Figure 3-4 Connecting the DVI-D Cable (cable provided with select models only)
Connecting Monitor Cables
9
Connecting the HDMI Cable (Select Models)
Connect one end of the HDMI cable to the back of the monitor and the other end connector to the input
device. The HDMI cable is included with select models.
NOTE: The audio stream must be connected directly to external speakers or to an audio receiver.
Figure 3-5 Connecting the HDMI Cable (cable provided with select models only)
Getting HDMI Sound
If you use HDMI to connect to a monitor model without speakers, you must activate HDMI sound by
adjusting the setting in Microsoft Windows. If HDMI is not activated, you can not hear any sound. To
activate HDMI sound on your computer:
1. Right-click on the volume icon in the Windows system tray.
2. Click Playback Devices. The sound window opens.
3. On the Playback tab, click the HDMI output audio device that is listed.
4. Click Set Default.
5. Click Apply.
6. Click OK to close the window.
10
Chapter 3 Setting Up the Monitor
Connecting the Power Cord
1. Follow all electrical and power warnings
WARNING! To reduce the risk of electric shock or damage to your equipment:
Do not disable the power-cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet.
Be sure that the grounded power outlet you plug the power cord into is easily accessible to the
operator and located as close to the equipment as possible. A power cord should be routed so
that it is not likely to be walked on or pinched by items that are placed on it or against it.
Do not place anything on power cords or cables. Arrange them so that no one might accidentally
step on or trip over them. Do not pull on a cord or cable.
2. Connect the round end of the power supply cord to the monitor, and then connect one end of the
power cord to the power supply and the other end to a grounded electrical outlet.
WARNING! To prevent injury from electrical shock, you should do one of the following if a
properly grounded electrical outlet is not available: (1) You should use an electrical outlet adapter
that provides proper grounding. (2) You should have a properly grounded electrical outlet
installed.
Figure 3-6 Connecting the Power Cord
Connecting Monitor Cables
11
Installing the Cable Management Clip
Install the cable management clip over the input cable and power cord to gather them together behind
the monitor.
Figure 3-7 Installing the Cable management Clip
High-Bandwidth Digital Content Protection (HDCP)
select models
Your monitor supports HDCP and can receive high-definition content. High-definition content is
available in many sources, such as Blu-ray disc devices or HDTV air or cable broadcasts. If you do not
have an HDCP-enabled monitor, you will see a blank screen or a lower resolution picture when playing
high-definition protected content. Your computer graphics card and monitor must both support HDCP to
display protected content.
12
Chapter 3 Setting Up the Monitor
Turning on the Monitor
1. Press the power button on the computer to turn it on.
2. Press the power button on the front of the monitor to turn it on.
CAUTION: Burn-in image damage might occur on monitors that display the same static image on
screen for a prolonged period of time.* To avoid burn-in image damage on the monitor screen, you
should always activate a screen saver application or turn off the monitor when it is not in use for a
prolonged period of time. Image retention is a condition that might occur on all LCD screens. Monitors
with a "burned-in image" are not covered under HP warranty.
* A prolonged period of time is 12 consecutive hours of non-use.
When the monitor is powered on, a Monitor Status message is displayed for five seconds and the
power source LED on the rear of the monitor is green. The message shows which input is the current
active signal, the status of the auto-switch source setting (On or Off), the default source signal, the
current preset display resolution, and the recommended preset display resolution.
HP Watermark and Image Retention Policy
The HP 2011xi IPS and HP 2311xi IPS monitor models are designed with IPS (In-Plane Switching)
display technology which provides ultra-wide viewing angles and advanced image quality. IPS
monitors are suitable for a wide variety of advanced image quality applications. This panel technology,
however, is not suitable for applications that exhibit static, stationary or fixed images for long periods
of time without the use of screen savers. These types of applications may include camera surveillance,
video games, marketing logos, and templates that are displayed on the screen for a prolonged period
of time. Static images may cause image retention damage that could look like stains or watermarks on
the monitor's screen.
Monitors in use for 24 hours per day that result in image retention damage are not covered under the
HP warranty. To avoid image retention damage, always turn off the monitor when it is not in use or use
the power management setting, if supported on your system, to turn off the display when the system is
idle.
Selecting Video Input Connectors
The input connectors are:
VGA (analog)
●
●
●
DVI-D connector (digital) select models
HDMI connector (digital) select models
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
If two inputs are active, the monitor will display the default input source. If the default source is not an
active input, then the monitor will display the other input if it is active. You can change the default
source in the OSD by pressing the front-panel Menu button and selecting Source Control > Default
Source.
Turning on the Monitor
13
Adjusting The Tilt
For optimal viewing, adjust the screen tilt to your own preference, as follows:
CAUTION: To avoid breakage or other damage, avoid applying pressure to the LCD screen while
changing the tilt.
1. Face the front of the monitor and hold the base so that you do not topple the monitor while
changing the tilt.
2. Adjust the tilt by moving the top edge of the monitor either toward or away from you, without
touching the screen.
Figure 3-8 Tilt Adjustment
14
Chapter 3 Setting Up the Monitor
Connecting External Speakers and Audio Cable
(Select Models)
Use the following procedure to connect the external speakers to a computer.
1. Turn the computer on.
2. Connect the audio cable to the audio-speaker connector on the computer, and then connect the
USB power cable to a USB connector on the computer.
NOTE: Use the volume controls on the computer to adjust the speaker volume.
Figure 3-9 Connect the External Speaker Audio and USB Cables
NOTE: If you use HDMI to connect to the monitor, you must activate HDMI sound by adjusting the
setting in Microsoft Windows. Refer to instructions in the previous section, Connecting the HDMI Cable
(Select Models) on page 10 in this chapter.
Connecting External Speakers and Audio Cable (Select Models)
15
4 Operating the Monitor
CD Software and Utilities
The CD that is included with this monitor contains drivers and software that you can install on your
computer.
Installing Drivers
If you determine that you need to update the drivers, you can install the monitor driver INF and ICM
files from the CD, or download them from the Internet.
Installing the monitor driver software from the CD
To install the monitor driver software from the CD:
1. Insert the CD in your computer CD drive. The CD menu appears.
2. Select the language.
3. Click Install Monitor Driver Software.
4. Follow the on-screen instructions.
5. Ensure that the proper resolutions and refresh rates appear in the Display Control Panel settings.
Refer to the Windows® operating system documentation for more information.
NOTE: You might need to manually install the digitally signed monitor drivers (INF or ICM files)
from the CD, in case of an installation error. Refer to the "Driver Software Readme" file on the CD
for instructions (in English only).
Downloading updated drivers from the Internet
To download the latest version of drivers and software files from the HP Support site:
2. Select your country/region.
3. Select Download Drivers and Software.
4. Enter the model number of your monitor. The software download pages for your monitor are
displayed.
5. Download and install the driver and software files by following the instructions on the download
pages.
NOTE: Ensure that your system meets the requirements.
16
Chapter 4 Operating the Monitor
Front-Panel Controls
Control buttons (represented by icons) are located on the bottom right of the monitor.
Button
Icon
Description
Quick View
Opens the OSD Quick View menu where you can select a viewing mode which
compliments or optimizes the content you are viewing.
Minus
Navigates down through the OSD menu and decreases adjustment levels.
Source
Chooses the video input source from the computer. Not supported on the 2011s
model.
Plus
Navigates up through the OSD menu and increases adjustment levels.
Auto Adjustment
Press to automatically adjust the screen image.
NOTE: This item can only be used with a VGA input signal.
OK
Enters the selected option in the OSD.
Opens, selects, or exits the OSD menu.
Menu
NOTE: Pressing the Menu button for 10 seconds will disable operation of the
remaining OSD buttons. Pressing it again for 10 seconds will re-enable
functionality.
Power
Turns the monitor on or off. The Power button is located on the bottom-right of
the monitor.
NOTE: Pressing the Power button for 10 seconds will disable operation of the
Power button. Pressing it again for 10 seconds will re-enable functionality.
Using the On-Screen Display (OSD)
Use the On-Screen Display (OSD) to adjust the screen image based on your viewing preferences. To
access the OSD, do the following:
NOTE: The OSD is only available if there is at least one active video input selected for viewing on
the monitor.
1. If the monitor is not already on, press the Power button to turn on the monitor.
2. To access the OSD menu, press the Menu button. The OSD Main Menu is displayed.
3. To navigate through the Main or sub-menu, press the + (Plus) button on the front panel of the
monitor to scroll up, or the – (Minus) button to scroll in reverse. Then press the OK button to select
the highlighted function.
4. To adjust the scale of a selected item, press the + (Plus) or – (Minus) button.
Front-Panel Controls
17
5. Select Save and Return. If you do not want to save the setting, select Cancel from the sub-
menu or Exit from the Main Menu.
6. Press the Menu button to exit the OSD.
NOTE: When a menu is displayed, if the buttons are untouched for 30 seconds (factory default),
adjustments and settings are saved and the menu closes.
OSD Menu Selections
The following table lists the on-screen display (OSD) menu selections and their functional descriptions.
After changing an OSD menu item, and if the menu screen has these options, you might choose to:
Cancel — to return to the previous menu level.
●
●
Save and Return — to save all changes and return to the OSD Main Menu screen. This Save
and Return option is active only if you change a menu item.
Reset — to change back to the previous setting.
●
Icon
Main Menu Options
Sub-menu Options
Description
Brightness
Adjusts the brightness level of the screen.
Contrast
Color
Adjusts the contrast level of the screen.
Selects the screen color. The factory
default is 6500 K.
Warm (5000 K)
Changes to slightly reddish white.
Standard (6500 K)
Sets your screen colors to adapt to the
color standards used in the image
technology industry.
Cool (9300 K)
Custom (RGB)
Changes to slightly blueish white.
Selects and adjusts your own color
scales:
Red Color — Sets your own red
color levels.
●
●
●
Green Color — Sets your own
green color levels.
Blue Color — Sets your own blue
color levels.
Quick View
Select from the following modes:
Movie
Photo
Gaming
Text
●
●
●
●
●
Custom (settings saved when you
adjust the Brightness, Contrast, or
Color in one of the other Quick
View options)
18
Chapter 4 Operating the Monitor
Icon
Main Menu Options
Sub-menu Options
Description
Image Control
Adjusts the screen image.
Auto-Adjustment
Automatically adjust the screen image.
NOTE: This item can only be used with
a VGA input signal.
Clock
Minimizes any vertical bars or strips
visible on the screen background.
Adjusting the Clock also changes the
horizontal screen image (VGA input
only).
Clock Phase
Adjusts the focus of the display. This
adjustment allows you to remove
horizontal noise, and clear or sharpen
the image of characters (VGA input
only).
Horizontal Position
Vertical Position
Custom Scaling
Adjusts the position of the screen image
left and right.
Adjusts the position of the screen image
up and down.
Selects the method for formatting
information displayed on the monitor.
Select:
Fill to Screen — image fills the
entire screen and might look
distorted or elongated because of
non-proportional scaling of height
and width.
●
●
Fill to Aspect Ratio — image is
sized to fit the screen and maintains
proportional image.
Sharpness
Adjusts the screen image to look sharper
or softer.
OverDrive (select models)
Dynamic Contrast Ratio
Turns OverDrive on or off. The factory
default is Off.
Sets the DCR setting on or off. The factory
default setting is off. DCR automatically
adjusts the balance between white and
black levels to provide you with an
optimal image.
OSD Control
Adjusts the position of the OSD menu on
the screen.
Horizontal OSD Position
Changes the viewing position of the OSD
menu to the left or right area of the
screen.
Using the On-Screen Display (OSD)
19
Icon
Main Menu Options
Sub-menu Options
Description
Vertical OSD Position
Changes the viewing position of the OSD
menu to the top or bottom area of the
screen.
OSD Transparency
OSD Timeout
Adjust to view the background
information through the OSD.
Sets the time in seconds that the OSD is
visible after the last button is pressed. The
factory default is 30 seconds.
Management
Selects the power-management features
of the monitor.
Power Saver
Enables the power saving feature (see
Select:
On
Off
●
●
The factory default is On.
Power-On Recall
Restores power to the monitor following
an unexpected removal of power. Select:
On
Off
●
●
The factory default is On.
Mode Display
Displays the resolution, refresh rate, and
frequency information on the screen each
time the OSD Main Menu is accessed.
Select:
On
Off
●
●
The factory default is On.
Monitor Status
Displays the operating status of the
monitor each time the monitor is powered
on. Select the location at which to
display the status:
Top
●
●
●
●
Middle
Bottom
Off
The factory default is Top.
20
Chapter 4 Operating the Monitor
Icon
Main Menu Options
Sub-menu Options
Description
DDC/CI Support
Allows the computer to control some
OSD menu features such as Brightness,
Contrast, and Color Temperature. Select:
On
Off
●
●
The factory default is On.
Bezel Power LED
Sleep Timer
Turns the light (LED) in the Power button
on and off. When set to off, the light will
remain off at all times.
Provides the timer-adjustment menu
options:
Set Current Time — Sets the current
time in hours and minutes.
●
Set Sleep Time — Sets the time you
want to place the monitor in sleep
mode.
●
Set On Time — Sets the time you
want the monitor to wake up from
sleep mode.
●
●
●
Timer — Sets the Sleep Timer
feature on or off; the default setting
is Off.
Sleep Now — Immediately sets the
monitor to enter sleep mode.
Language
Selects the language in which the OSD
menu is displayed. The factory default is
English.
Information
Selects and displays important
information about the monitor.
Current Settings
Provides the current input video mode.
Recommended Settings
Provides the recommended resolution
mode and refresh rate for the monitor.
Serial Number
Reports the serial number of the monitor.
The serial number is needed if contacting
HP technical support.
FW Version
Reports the firmware version of the
monitor.
Backlight Hours
Service Support
Reports the total hours of backlight
operation.
For service support, go to: www.hp.com/
Factory Reset
Returns settings to factory defaults.
Using the On-Screen Display (OSD)
21
Icon
Main Menu Options
Sub-menu Options
Description
Source Control
Selects the video input signal. The factory
default by priority is DVI, VGA, and then
HDMI.
DVI (select models)
HDMI (select models)
VGA
Selects DVI as the video input signal.
Selects HDMI as the video input signal.
Selects VGA as the video input signal.
Default Source
Selects the default or primary video input
signal when the monitor is connected to
two active and valid video sources. The
monitor will automatically determine the
video format.
Auto-Switch Source
Turns the automatic video signal input to
On or Off on the system. The factory
default is On.
Exit
Exits the OSD menu screen.
Identifying Monitor Conditions
Special messages appear on the monitor screen for the following monitor conditions:
Monitor Status — When the monitor is powered on or when the input source signal is
changed, a Monitor Status message is displayed for five seconds. The message shows which input
is the current active signal, the status of the auto-switch source setting (On or Off), the default
source signal, the current preset display resolution, and the recommended preset display
resolution.
●
Input Signal Out of Range — Indicates the monitor does not support the input signal on the
video card, because its resolution or refresh rate is set higher than the monitor supports.
●
●
Change your video card settings to a lower resolution or refresh rate. Restart your computer for the
new settings to take effect.
Power Button Lockout — Indicates the power button is locked. If the power button is locked,
the warning message Power Button Lockout appears.
If the power button is locked, press and hold the power button for 10 seconds to unlock the
power button function.
◦
◦
If the power button is unlocked, press and hold the power button for 10 seconds to lock out
the power button function.
Monitor Going to Sleep — Indicates the screen display is entering a sleep mode.
●
●
Check Video Cable — Indicates a video input cable is not properly connected to the computer
or monitor.
22
Chapter 4 Operating the Monitor
OSD Lockout — The OSD can be enabled or disabled by pressing and holding the Menu button
on the front panel for 10 seconds. If the OSD is locked, the warning message OSD Lockout
appears for 10 seconds.
●
If the OSD is locked, press and hold the Menu button for 10 seconds to unlock the OSD.
If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock the OSD.
◦
◦
Dynamic Contrast Ratio ON — Indicates that DCR is turned on.
●
●
Dynamic Contrast Ratio OFF — Indicates that DCR has been turned off in the OSD or was
automatically turned off after changes were made to Brightness or Quick View in the OSD.
No Input Signal — Indicates the monitor is not receiving a video signal from the computer on
the monitor video input connector. Check to see if the computer or input signal source is off or in
the power-saver mode.
●
Power-Saver Feature
When the monitor is in normal operating mode, the Power light is Aqua white and the monitor uses the
The monitor also supports a power-saver mode that is controlled by the computer. When the monitor is
in the reduced-power state, the monitor screen is blank, the backlight is off, the Power light is amber,
and the monitor uses minimum power. When the monitor is "awakened," a brief warm-up period
occurs before the monitor returns to normal operating mode. The energy-saving reduced power state
activates if the monitor does not detect either the horizontal sync signal or the vertical sync signal. The
power-saver feature must be activated on your computer for this feature to work.
Refer to your computer documentation for instructions on setting energy-saver features (sometimes called
power-management features).
NOTE: The energy-saver feature works only when the monitor is connected to computers that have
energy-saver features.
Power-Saver Feature
23
A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions:
Problem
Solution
Power button LED is not on.
Make sure that the Power button is on, and the power cord is connected to a grounded power
outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the
Bezel Power LED option is set to Off and, if so, set to On mode.
Power source LED is not on.
The power source LED is on
the rear of the monitor next to
the power plug connector.
The monitor is not receiving power. Contact your authorized HP service provider to replace the
power adaptor.
Screen is blank.
Connect the power cord. Turn on the power.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Image appears blurred,
indistinct, or too dark.
Press the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Check Video Cable appears
on screen.
Connect the appropriate video cable (VGA, DVI, or HDMI) between the computer and
monitor. Be sure that the computer power is off while connecting the video cable.
NOTE: HDMI input is available for select models only.
Input Signal Out of Range
appears on screen.
Restart your computer and enter Safe Mode. Change your settings to a supported setting (see
take effect.
Picture is fuzzy and has
ghosting, shadowing
problem.
Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. HP recommends plugging
the monitor directly into the graphic card output connector on the back of your computer.
Unable to set the monitor to
the optimal resolution.
Make sure that the graphics card supports the optimal resolution.
Make sure that the latest supported driver is installed for the graphics card. For HP and
Compaq systems, you can download the latest graphics driver for your system from:
www.hp.com/support. For other systems, refer to the Web site for your graphics card.
Screen is black or displaying
at a lower resolution while
displaying high-definition
(HD) content.
Check if your monitor and computer support HDCP. Refer to High-Bandwidth Digital Content
24
Appendix A Troubleshooting
Problem
Solution
No Audio.
Make sure that the speaker audio cable and USB power cable are connected directly to the
computer.
NOTE: External speakers are available for select models only.
No Plug and Play.
In order for the Plug and Play feature of the monitor to work, you need a computer and
graphic card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the video cable on the monitor, and make sure that none of the pins are bent.
Picture bounces, flickers, or
Move electrical devices that might cause electrical interference as far away from the monitor
wave pattern is present in the as possible.
picture.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
Using HDMI connection,
unable to hear audio.
The audio stream must be connected directly to external speakers or to an audio receiver.
Monitor is always in sleep
mode (amber LED).
Power to the computer should be turned on.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED should either turn on or off after hitting the Caps Lock
key.
Solving Common Problems
25
Getting Support from hp.com
your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, refer to the printed documentation included
with the monitor.
Have the following information available when you call:
Monitor model number (located on label on back of monitor)
●
●
Monitor serial number (located on label on back of monitor or in the OSD display in the
Information menu)
Purchase date on invoice
●
●
●
●
●
Conditions under which the problem occurred
Error messages received
Hardware configuration
Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You might need these
numbers when contacting HP about your monitor model.
The rating label is on the back of the monitor.
26
Appendix A Troubleshooting
B Technical Specifications
All specifications represent the typical specifications provided by HP component manufacturers;
performance might vary either higher or lower.
HP LCD Monitors
Table B-1 2011x/2011s/2011xi Specifications
Specifications
Video Input Terminals:
VGA and/or DVI
Maximum Weight (unpacked):
Dimensions (w x d x h):
3.4 kg (7.5 lb)
486.8 x 158.9 x 378.7 mm (19.16 x 6.26 x 14.91 in)
1600 x 900 @ 60 Hz
1600 x 900 @ 60 Hz
100-240 VAC (ca)
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Power Source (adapter):
Power Source (monitor):
12V dc
Table B-2 2211f/2211x Specifications
Specifications
Video Input Terminals:
VGA, DVI, and HDMI
NOTE: HDMI Terminal for the 2211f only
Maximum Weight (unpacked):
Dimensions (w x d x h):
3.5 kg (7.7 lb)
519.53 x 159 x 396.3 mm (20.45 x 6.26 x 15.60 in)
1920 x 1080 @ 60 Hz
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Power Source (adapter):
1920 x 1080 @ 60 Hz
100-240 VAC (ca), 50/60 Hz
12V dc, 50/60 Hz
Power Source (monitor):
Table B-3 2311cm/2311f/2311x/2311xi Specifications
Specifications
Video Input Terminals:
VGA, DVI, and HDMI
4.3 kg (9.5 lb)
Maximum Weight (unpacked):
HP LCD Monitors
27
Table B-3 2311cm/2311f/2311x/2311xi Specifications (continued)
Specifications
Dimensions (w x d x h):
557.95 x 159.0 x 416.48 mm (21.97 x 6.26 x 16.40 in)
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Power Source (adapter):
Power Source (monitor):
1920 x 1080 @ 60 Hz
1920 x 1080 @ 60 Hz
100-240 VAC (ca), 50/60 Hz
12V dc, 50/60 Hz
Table B-4 2511x Specifications
Specifications
Video Input Terminals:
VGA, DVI, and HDMI
Maximum Weight (unpacked):
Dimensions (w x d x h):
5.13 kg (11.3 lb)
604.95 x 184.44 x 442.2 mm (23.82 x 7.26 x 175.41 in)
1920 x 1080 @ 60 Hz
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Power Source (adapter):
1920 x 1080 @ 60 Hz
100-240 VAC (ca), 50/60 Hz
12V dc, 50/60 Hz
Power Source (monitor):
Table B-5 2711x Specifications
Specifications
Video Input Terminals:
VGA, DVI, and HDMI
Maximum Weight (unpacked):
Dimensions (w x d x h):
5.85 kg (12.9 lb)
470.93 x 184.44 x 653.95 mm (18.54 x 7.26 x 25.75 in)
1920 x 1080 @ 60 Hz
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Power Source (adapter):
1920 x 1080 @ 60 Hz
100-240 VAC (ca), 50/60 Hz
12V dc, 50/60 Hz
Power Source (monitor):
Preset Video Modes
The monitor automatically recognizes many preset video input modes that will appear properly sized
and centered on the screen.
28
Appendix B Technical Specifications
Table B-6 2011x/2011s/2011xi Factory Preset Video Input Modes
Preset
Resolution
640 x 480
720 x 400
800 x 600
1024 x 768
1280 x 720
1280 x 1024
1440 x 900
1600 x 900
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
1
2
3
4
5
6
7
8
31.469
31.469
37.879
48.363
45.00
59.94
70.087
60.317
60.004
60.00
60.02
59.89
60.00
63.98
55.94
60.00
Table B-7 2211f/2211x/2311cm/2311f/2311x/2311xi/2511x and 2711x Factory Preset
Video Input Modes
Preset
Resolution
640 x 480
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
1
2
3
4
5
6
7
8
9
31.469
31.469
37.879
48.363
45.00
63.98
55.94
65.29
67.50
59.94
70.087
60.317
60.004
60.00
60.02
59.89
60.00
60.00
720 x 400
800 x 600
1024 x 768
1280 x 720
1280 x 1024
1440 x 900
1680 x 1050
1920 x 1080
Table B-8 HDMI High Definition Factory Preset Video Modes (Select Models)
Preset
HD Video Display
Resolution
Resolution
Horizontal
Frequency (kHz)
Vertical Frequency
(Hz)
1
2
3
4
5
6
480p
720 x 480
31.469
45
60
60
50
50
60
50
720p60
576p
1280 x 720
720 x 576
31.25
37.5
720p50
1080p60
1080p50
1280 x 720
1920 x 1080
1920 x 1080
67.5
56.25
Preset Video Modes
29
Entering User Modes
The video controller signal might occasionally call for a mode that is not preset if:
You are not using a standard graphics adapter.
You are not using a factory preset mode.
●
●
It this occurs, you might need to readjust the parameters of the monitor screen by using the on-screen
display. Your changes can be made to any or all of these factory preset modes and saved in memory.
The monitor automatically stores the new setting, then recognizes the new mode just like it does a
factory preset mode. Also there are at least ten user modes that can be entered and stored.
Power Adapters
Table B-9 Power Adapters
Manufacturer
Model Number
TPV Technology Group
LiteOn
ADCP1236
PA-1041-03TA-LF, PA-1041–0
DA-36N12, DA-50F19
ADP-40DD B Series
APD, Asian Power Devices, Inc.
Delta
LCD Monitor Quality and Pixel Policy
Your LCD monitor uses high-precision technology, manufactured according to high standards, to help
guarantee trouble-free performance. Nevertheless, the display might have cosmetic imperfections that
appear as small bright or dark spots. This is common to all LCD monitor displays used in products
supplied by all vendors and is not specific to your LCD monitor. These imperfections are caused by one
or more defective pixels or subpixels.
A pixel consists of one red, one green, and one blue subpixel. A defective whole pixel is always turned
on (a bright spot on a dark background), or it is always off (a dark spot on a bright background). The
first is the more visible of the two. A defective subpixel (dot defect) is less visible than a defective whole
pixel, and is small and only visible on a specific background.
To locate defective pixels, the monitor should be viewed under normal operating conditions and in
normal operating mode at a supported resolution and refresh rate, from a distance of approximately
50 cm (16 in). We expect that, over time, the industry will continue to improve its ability to produce
displays with fewer cosmetic imperfections, and we will adjust guidelines as improvements are made.
For more information about your LCD monitor and pixel policy, refer to the HP Web site at:
www.hp.com/support. To find pixel policy information on the HP Web site, type in "HP Pixel Policy" in
the search box and press Enter.
30
Appendix B Technical Specifications
C Agency Regulatory Notices
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
●
●
●
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio or television technician for help.
●
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett Packard Company may void the user's authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to
maintain compliance with FCC Rules and Regulations.
Declaration of Conformity for Products Marked with
the FCC Logo (United States Only)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
For questions regarding the product, contact:
Hewlett Packard Company
Federal Communications Commission Notice
31
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
Or, call 1-800-HP-INVENT (1-800 474-6836)
For questions regarding this FCC declaration, contact:
Hewlett Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
Or, call (281) 514-3333
To identify this product, refer to the Part, Series, or Model number found on the product.
Canadian Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Avis Canadien
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
Low Voltage Directive 2006/95/EC
●
●
●
EMC Directive 2004/108/EC
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by
HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or
product family and available (in English only) either within the product documentation or at the
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU
harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications
products (If applicable, a 4-digit notified body
number is inserted between CE and !).
32
Appendix C Agency Regulatory Notices
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept./MS: HQ-TRE,
Herrenberger Strasse 140, 71034 Boeblingen, GERMANY.
German Ergonomics Notice
HP products which bear the "GS" approval mark, when forming part of a system comprising HP brand
computers, keyboards and monitors that bear the "GS" approval mark, meet the applicable ergonomic
requirements. The installation guides included with the products provide configuration information.
Japanese Notice
Korean Notice
Power Cord Set Requirements
The monitor power supply is provided with Automatic Line Switching (ALS). This feature allows the
monitor to operate on input voltages between 100-120V or 200-240V.
The power cord set (flexible cord or wall plug) received with the monitor meets the requirements for use
in the country where you purchased the equipment.
If you need to obtain a power cord for a different country, you should purchase a power cord that is
approved for use in that country.
The power cord must be rated for the product and for the voltage and current marked on the product's
electrical ratings label. The voltage and current rating of the cord should be greater than the voltage
and current rating marked on the product. In addition, the cross-sectional area of the wire must be a
minimum of 0.75 mm² or 18 AWG, and the length of the cord must be between 6 feet (1.8 m) and 12
feet (3.6 m). If you have questions about the type of power cord to use, contact an authorized HP
service provider.
German Ergonomics Notice
33
A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon
it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the
cord exits from the product.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
Product Environmental Notices
ENERGY STAR® Qualification
HP Displays marked with the ENERGY STAR® certification mark meet the requirements of the U.S.
Environmental Protection Agency (EPA) ENERGY STAR program. The EPA ENERGY STAR® certification
mark does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett Packard
Company has determined that this product meets the ENERGY STAR® program requirements for
display energy efficiency.
The following ENERGY STAR® certification mark appears on all ENERGY STAR qualified displays:
The ENERGY STAR® program specifications for displays and computers were created by the EPA to
promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes,
offices, and factories. One way products achieve this goal is by using the Microsoft® Windows power
management feature to reduce power consumption when the product is not in use.
The power management feature enables the computer to initiate a low-power or "sleep" mode after a
period of user inactivity. When used with an external ENERGY STAR® qualified display, this feature
also supports similar power management features for the display. To take advantage of these potential
energy savings, users should use the default power management settings that are provided with
ENERGY STAR qualified computers and displays. The default power management settings on ENERGY
STAR qualified computers are preset to behave in the following ways when the system is operating on
AC power:
Turn off an external display after 15 minutes of user inactivity
●
●
Initiate a low power sleep mode for the computer after 30 minutes of user inactivity
ENERGY STAR® qualified computers exit the low power sleep mode and ENERGY STAR qualified
displays resume operation when the user resumes use of the computer. Examples include the user
pressing the power/sleep button, receiving an input signal from an input device, receiving an input
signal from a network connection with the Wake On LAN (WOL) feature enabled, etc.
34
Appendix C Agency Regulatory Notices
Additional information on the ENERGY STAR® program, its environmental benefits and the potential
energy and financial savings of the power management feature can be found on the EPA ENERGY
Disposal of Waste Equipment by Users in Private Household in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your household waste. Instead, it is your responsibility to dispose of your waste equipment by handing
it over to a designated collection point for the recycling or waste electrical and electronic equipment.
The separate collection and recycling of your waste equipment at the time of disposal will help to
conserve natural resources and ensure that it is recycled in a manner that protects human health and
the environment. For more information about where you can drop off your waste equipment for
recycling, please contact the local city office, the household waste disposal service or the shop where
you purchased the product.
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and Council). A chemical information report for this product can be found
HP Recycling Program
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
Product Environmental Notices
35
Restriction of Hazardous Substances (RoHS)
A Japanese regulatory requirement, defined by specification JIS C 0950, 2005, mandates that
manufacturers provide Material Content Declarations for certain categories of electronic products
offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, visit
Turkey EEE Regulation
In Conformity with the EEE Regulation
EEE Yönetmeliğine Uygundur
36
Appendix C Agency Regulatory Notices
|