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Safety Instructions . . . . . . . 2–4
Owner’s Manual
Operating Instructions
PP912
PP932
PP942
PP962
PP972
Bridge Surface Element . . . . . .8
Control Lock-Out . . . . . . . . . . . 9
Cookware Tips . . . . . . . . . .10, 11
Dual Surface Element . . . . . . . 8
Features of Your Cooktop . . . 5, 6
Surface Elements . . . . . . . . . 7–9
Tri-Ring Surface Element . . .8, 9
Warming Zone
Surface Element . . . . . . . . . . . .9
Care and Cleaning
Control Knobs . . . . . . . . . . . . 12
Glass Cooktop . . . . . . . . . . 13, 14
Stainless Steel Surfaces . . . . . . 12
Troubleshooting Tips . . . . . . 15
Consumer Support
Consumer Support . . Back Cover
Product Registration . . . . . 17, 18
Warranty . . . . . . . . . . . . . . . . . 19
Write the model and serial
numbers here:
Model # ________________
Serial # ________________
You can find them on a label
under the cooktop.
49-80413 09-06 JR
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WARNING!
SAFETY PRECAUTIONS
I Do not touch surface elements. These
surfaces may be hot enough to burn even
though they are dark in color. During and
after use, do not touch, or let clothing or
other flammable materials contact the
surface elements or areas nearby the
surface elements; allow sufficient time
for cooling first.
I Use little fat for effective shallow or
deep-fat frying. Filling the pan too full
of fat can cause spillovers when food is
added.
I If a combination of oils or fats will be used
in frying, stir together before heating, or as
fats melt slowly.
I Always heat fat slowly, and watch as it heats.
I Potentially hot surfaces include the
I Use a deep fat thermometer whenever
possible to prevent overheating fat beyond
the smoking point.
cooktop and areas facing the cooktop.
I To minimize the possibility of burns,
ignition of flammable materials and
spillage, the handle of a container
should be turned toward the center
of the cooktop without extending over
any nearby surface elements.
I Never try to move a pan of hot fat,
especially a deep fat fryer. Wait until
the fat is cool.
I Do not store flammable materials near
the cooktop.
I Always turn the surface element control to
off before removing the cookware.
I Keep the hood and grease filters clean
to maintain good venting and to avoid
grease fires.
I Use proper pan size—select cookware
having flat bottoms large enough to cover
the surface heating element. The use of
undersized cookware will expose a portion
of the surface element to direct contact
and may result in ignition of clothing.
Proper relationship of cookware to surface
element will also improve efficiency.
I Do not store or use combustible materials,
gasoline or other flammable vapors and
liquids in the vicinity of this or any
appliance.
I Clean only parts listed in this Owner’s
Manual.
I Never leave surface elements unattended at
high heat settings. Boilovers cause smoking
and greasy spillovers that may catch on fire.
I Do not leave paper products, cooking
utensils or food on the cooktop when
not in use.
I Only certain types of glass, glass/ceramic,
earthenware or other glazed containers are
suitable for cooktop cooking; others may
break because of the sudden change in
temperature.
I Keep cooktop clean and free of
accumulation of grease or spillovers
which may ignite.
I Never heat unopened food containers.
Pressure buildup may make container
burst and cause injury.
I Keep an eye on foods being fried at high
or medium-high heat settings.
I Never leave jars or cans of fat drippings
I Foods for frying should be as dry as
possible. Frost on frozen foods or moisture
on fresh foods can cause hot fat to bubble
up and over the sides of the pan.
on or near your cooktop.
I Never use your appliance for warming or
heating the room.
COOK MEAT AND POULTRY THOROUGHLY…
Cook meat and poultry thoroughly—meat to at least an INTERNAL temperature of 160°F and poultry
to at least an INTERNAL temperature of 180°F. Cooking to these temperatures usually protects against
foodborne illness.
3
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
RADIANT SURFACE ELEMENTS
Use care when touching the cooktop. The glass surface of the cooktop will retain heat after the
controls have been turned off.
I Avoid scratching the glass cooktop.
The cooktop can be scratched with items
such as sharp instruments, rings or other
jewelry and rivets on clothing.
I Clean the cooktop with caution. If a wet
sponge or cloth is used to wipe spills on
a hot surface element, be careful to avoid
steam burns. Some cleansers can produce
noxious fumes if applied to a hot surface.
I Never use the glass cooktop surface as
a cutting board.
I NOTE: We recommend that you avoid
wiping any surface element areas until they
have cooled and the indicator light has
gone off. Sugar spills are the exception
to this. Please see the Cleaning the Glass
Cooktop section.
I Do not place or store items on top of the
glass cooktop surface when it is not in use.
I Be careful when placing spoons or other
stirring utensils on glass cooktop surface
when it is in use. They may become hot
and could cause burns.
I To avoid possible damage to the cooking
surface, do not apply the cleaning cream
to the glass surface when it is hot.
I Avoid heating an empty pan. Doing so may
damage the cooktop and the pan.
I After cleaning, use a dry cloth or paper
towel to remove all the cleaning cream
residue.
I Do not allow water, other liquids or grease
to remain on the cooktop.
I To minimize the possibility of burns, always I Read and follow all instructions and
be certain that the controls for all surface
elements are at the off position and the
entire glass surface is cool before
warnings on the cleaning cream labels.
I Use care when touching the cooktop. The
glass surface of the cooktop will retain heat
after the controls have been turned OFF.
attempting to clean the cooktop.
I Do not operate the glass surface elements
if the glass is broken. Spillovers or cleaning
solution may penetrate a broken cooktop
and create a risk of electrical shock.
I Do not stand on the glass cooktop.
I Large scratches or impacts to glass
cooktops can lead to broken or
shattered glass.
Contact a qualified technician immediately
should your glass cooktop become broken.
READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.
SAVE THESE INSTRUCTIONS
4
Features of your 36” cooktop.
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Throughout this manual, features and appearance may vary from your model.
PP972
OFF
OFF
WARMING
ZONE
OFF
OFF
OFF
MED
PP962
OFF
OFF
WARMING
ZONE
H
O
I
L
OFF
OFF
OFF
L
MED
I
O
I
H
HI
H
8
8
3
8
6
8
6
6
6
6
4
LO
4
4
4
HI
2
2
HI
2
2
LO
LO
6
3
LO
Feature Index (Features and appearances may vary.)
Explained on page
Single Surface Element
7
Dual Surface Element
8
8, 9
7
Tri-Ring Surface Element
Left Rear Surface Element Control Knob
Warming Zone Surface Element
Control Lock Indicator Light
9
9
Surface Element ON Indicator Light
Center or Tri-Ring Surface Element Control Knob
Dual Surface Element Control Knob
Right Rear Surface Element Control Knob
Control Lock Knob
7
9
8
7
9
Left Front and Bridge Surface Element
Bridge/Left Front Surface Element Control Knob
8
8
5
Features of your 30” cooktop.
Throughout this manual, features and appearance may vary from your model.
PP912
PP942
PP932
Feature Index (Features and appearances may vary.)
Explained on page
Single Surface Element
7
Dual Surface Element
8
7
Left Rear Surface Element Control Knob
Left Front Surface Element Control Knob
Control Lock Indicator Light
7
8
Surface Element ON Indicator Light
Dual Surface Element Control Knob
Dual Surface Element Selector Knob
Right Rear Surface Element Control Knob
Control Lock Knob
7
8
8
7
9
Left Front and Bridge Surface Element
Bridge Surface Element Selector Knob
Tri-Ring Surface Element
8
8
8, 9
8
Tri-Ring Surface Element Selector Knob
Tri-Ring Surface Element Control Knob
9
6
Left Front/Bridge Surface Control Knob
8
Using the surface elements.
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Throughout this manual, features and appearance may vary from your model.
How to Set
Push the knob down and turn in either
direction to the setting you want. When
the control is in any position other than
OFF, it may be rotated without pushing
it down.
The ELEMENT ON indicator light will
glow when any surface element is on.
A HOT SURFACE indicator light will glow
when any radiant element is turned on
and will remain on until the surface is
cooled to approximately 150°F.
At both OFF and HI the control
clicks into position. You may hear
slight clicking sounds during cooking,
indicating the control is keeping the
power level you set.
NOTE:
IIt comes on when the element is hot to the
touch.
IIt stays on even after the element is turned off.
IIt glows brightly until the element is cooled to
approximately 150°F.
IBe sure you turn the control knob to OFF when
you finish cooking.
The controls for the radiant surface
elements can be set anywhere between
LO and HI for an unlimited number of
heat settings. With the infinite switch the
element cycles on and off to maintain
your selected control setting.
About the radiant surface elements…
The radiant cooktop features heating
elements beneath a smooth glass surface.
SURFACE
COOKING
IWater stains (mineral deposits) are removable
using the cleaning cream or full strength white
vinegar.
NOTE: A slight odor is normal when a new
cooktop is used for the first time. It is caused by
the heating of new parts and insulating materials
and will disappear in a short time.
IUse of window cleaner may leave an
iridescent film on the cooktop. The cleaning
cream will remove this discoloration.
Never cook directly on the glass.
Always use cookware.
NOTE: On models with light colored glass
cooktops, it is normal for the cooking zones to
change color when hot or cooling down. This is
temporary and will disappear as glass cools to
room temperature.
IDon’t store heavy items above the cooktop.
If they drop onto the cooktop, they can cause
damage.
OFF CENTER
IDo not use the surface as a cutting board.
The surface element will cycle on and off
to maintain your selected control setting.
It is safe to place hot cookware (from the
oven or surface) on the glass cooktop
when the surface is cool.
Always center the pan on the surface
element you are using.
Even after the surface elements are
turned off, the glass cooktop retains
enough heat to continue cooking. To
avoid overcooking, remove pans from
the surface elements when the food
is cooked. Avoid placing utensils that
could become hot or plastics that could
melt on the surface element until it has
cooled completely.
DRAGGING
Do not slide cookware across the
cooktop because it can scratch the
glass. The glass is scratch-resistant,
not scratchproof.
7
Using the surface elements.
The dual surface element has 2 cooking sizes to select from so you can match the size of the element to the size of the cookware you are using.
Dual Surface Element with Selector Knob (on some models)
To use the large surface element, turn
the SELECTOR knob to . Push in and
turn the control knob to the desired
setting. The element will heat the entire
area contained by the larger circle.
To use the small surface element, turn
the SELECTOR knob to . Push in and
turn the control knob to the desired
setting. The element will only heat
the area inside the smaller circle.
Large
Small
surface
element
setting
surface
element
setting
Dual Surface Element without Selector Knob (on some models)
OFF
HI
To use the small surface element, turn the
control knob to the settings.
8
8
6
6
To use the large surface element, turn the
4
4
control knob to the
settings.
2
2
LO
LO
Bridge Surface Element with Selector Knob (on some models)
Choose pans that match the
circle/bridge area as closely as possible.
You can create an oblong heated area by using
the left rear element in addition to the front
element bridge combination.
When the SELECTOR knob points to
,
Make sure the pan rests flat on the glass
cooktop.
the control knob controls the left front
surface element only.
When the SELECTOR knob points to
the control knob controls both the left
,
front surface element and the bridge area.
Bridge Surface Element without Selector Knob (on some models)
OFF
Make sure the pan rests flat on the glass
cooktop.
Choose pans that match the
circle/bridge area as closely as possible.
HI
8
8
6
To use the bridge element, push and
turn the control knob to , stopping at
the desired settings.
To use the left front surface element only,
push and turn the control knob to
stopping at the desired settings.
,
4
4
2
2
R
E
M
M
I
S
The Tri-Ring surface element offers 3 cooking areas to match the size of the cookware you are using.
Tri-Ring Surface Element with Selector Knob (on some models)
To use the smallest cooking area, turn
To use the largest cooking area, turn the
SELECTOR knob to . Push and turn
the SELECTOR knob to . Push and turn
the control knob to the desired setting.
This will activate only the smallest inside
heating area.
the control knob to the desired setting.
To use the medium cooking area, turn
the SELECTOR knob to
.
Push down and turn the control knob to
the desired setting.
8
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Tri-Ring Surface Element without Selector Knob (on some models)
OFF
To use the large surface element,
setting. This will activate the medium-size
heating area.
LO
HI
push and turn the center control knob
3
6
clockwise to
, stopping at the desired
To use the smallest surface element,
push and turn the center control knob
6
setting. This will activate the entire
heating area.
LO
HI
clockwise to
setting. This will activate the smallest,
inside heating area.
, stopping at the desired
HI
LO
To use the medium surface element,
push and turn the center control knob
6
3
clockwise to
, stopping at the desired
Surface Elements Cycle On and Off
Surface elements will cycle on and off
to maintain the temperature you have
selected.
The temperature limiter may cycle the
elements off while cooking if:
I The pan boils dry.
I The pan bottom is not flat.
I The pan is off-center.
All radiant surface elements have a
temperature limiter that protects the
glass cooktop from getting too hot.
I There is no pan on the element.
Control Lock-Out (appearance may vary)
To lock the cooktop and prevent
To unlock, press and turn the knob to
unwanted use, turn the control lock knob UNLOCK.
to LOCK. An indicator light will glow to
In the locked position, the cooktop will
produce an audible sound if any control
knob is set to a position other than OFF.
show that the cooktop is locked.
Warming Zone Surface Element (on some models)
ON/OFF
To turn on the warming zone surface
element:
Use only cookware recommended for
top-of-range cooking.
Touch the warming zone ON/OFF
The WARMING ZONE will keep hot,
cooked food at serving temperature.
Always start with hot food. Do not use to
heat cold food. Placing uncooked or cold
food on the warming zone could result in
foodborne illness.
pad, then touch the (+)/(-) pad.
Use the (+)/(-) pad to choose a
setting of H (High) or L (Low).
To turn off the warming zone surface
element, touch the ON/OFF pad.
For best results, all food on the
WARMING ZONE should be covered with
a lid or aluminum foil. When warming
pastries or breads, the cover should be
vented to allow moisture to escape.
Food Type
Breads/Pastries
Sauces
Soups (cream)
Stews
Vegetables
Hot Beverages
Soups (liquid)
Control Setting
L
L
(LOW)
(LOW)
(LOW)
(LOW)
(LOW)
(HIGH)
(HIGH)
L
L
L
H
H
Always use potholders or oven mitts when
removing food from the WARMING ZONE
as cookware and plates will be hot.
A hot surface indicator light will glow
when the glass surface is hot and will
remain on until the surface has cooled
below 150°F.
The chart above shows initial suggested settings
only. The temperature, type and amount of food,
and the time held will affect the quality of the
food.
CAUTION: Do not warm food on the
WARMING ZONE for more than two hours.
Do not use plastic wrap to cover food. Plastic
may melt onto the surface and be very difficult
to remove.
9
Selecting types of cookware.
The following information will help you choose cookware which will give good performance on glass cooktops.
Stainless Steel:
recommended
Porcelain Enamel-Covered Cast Iron:
recommended
As long as the cookware is covered
completely with porcelain enamel, this
cookware is recommended. Caution is
recommended for cast-iron cookware
that is not completely covered with
smooth porcelain enamel, since it may
scratch the glass ceramic cooktop.
Aluminum:
heavyweight pans recommended
Check pans for flat bottoms by
using a straight edge.
Good conductivity. Aluminum residue
sometimes appears as scratches on the
cooktop but can be removed if cleaned
immediately. Because of its low melting
point, thin weight aluminum should not
be used.
Glass-Ceramic:
usable, but not recommended
Poor performance. May scratch the
surface.
Copper:
recommended
Stoneware:
usable, but not recommended
Copper Bottoms:
usable, but not recommended
Poor performance. May scratch the
surface.
Pans with copper bottoms may leave
residue appearing as scratches. Remove
any residue immediately after use. Do not
let a pot boil dry. Overheated metal can
bond to the glass cooktop and leave a
permanent stain if it is not removed
immediately.
Use pans that match the diameter of the
surface element. Cooking performance
will not be as good if the cookware is
either smaller or larger than the
surface element.
Pans with rounded, curved, ridged
or warped bottoms are not
recommended.
For Best Results
I Place only dry pans on the surface
elements. Do not place lids on the
surface elements, particularly wet lids.
I Some special cooking procedures
require specific cookware such as
pressure cookers, deep fat fryers, etc.
All cookware must have flat bottoms
and be the correct size.
I Do not use woks that have support
rings. This type of wok will not heat on
glass surface elements.
Do not place wet pans
on the glass cooktop.
I We recommend that you use only a
flat-bottomed wok. They are available
at your local retail store. The bottom
of the wok should have the same
diameter as the surface element
to ensure proper contact.
Do not use woks with support
rings on the glass cooktop.
Use flat-bottomed woks
on the glass cooktop.
10
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Observe the Following Points in Canning
Remember that canning is a
process that generates large
amounts of steam. To avoid burns
from steam or heat, be careful
when canning.
Pots that extend beyond 1″ of the
surface element’s circle are not
recommended for most surface
cooking. However, when canning with
water-bath or pressure canner, larger-
diameter pots may be used. This is
because boiling water temperatures
(even under pressure) are not harmful
to the cooktop surfaces surrounding the
surface elements.
Right!
NOTE: If your house has low voltage,
canning may take longer than expected,
even though directions have been carefully
followed. The process time will be
shortened by:
Wrong!
Note: Flat-bottomed canners are
required for glass cooktops.
HOWEVER, DO NOT USE LARGE-
DIAMETER CANNERS OR OTHER
LARGE-DIAMETER POTS FOR
FRYING OR BOILING FOODS OTHER
THAN WATER. Most syrup or sauce
mixtures—and all types of frying—cook
at temperatures much higher than
boiling water. Such temperatures
could eventually harm the glass
cooktop surfaces.
(1) using a pressure canner, and
(2) starting with HOT tap water for fastest
heating of large quantities of water.
CAUTION:
I Safe canning requires that harmful
microorganisms are destroyed and
that the jars are sealed completely.
When canning foods in a water-bath
canner, a gentle but steady boil must be
maintained for the required time. When
canning foods in a pressure canner, the
pressure must be maintained for the
required time.
Be sure the canner fits over the
center of the surface element.
If your cooktop or its location
does not allow the canner to be
centered on the surface element,
use smaller diameter pots for good
canning results.
I After you have adjusted the controls,
it is very important to make sure the
prescribed boil or pressure levels are
maintained for the required time.
Flat-bottomed canners must be
used. Do not use canners with
flanged or rippled bottoms (often
found in enamelware) because
they don’t make enough contact
with the surface elements and take
a long time to boil water.
I Since you must make sure to process the
canning jars for the prescribed time, with
no interruption in processing time, do not
can on any cooktop surface element if
your canner is not flat.
When canning, use recipes
and procedures from reputable
sources. Reliable recipes and
procedures are available from
the manufacturer of your canner;
manufacturers of glass jars for
canning, such as Ball and Kerr
brand; and the United States
Department of Agriculture
Extension Service.
11
Care and cleaning of the cooktop.
Be sure electrical power is off and all surfaces are cool before cleaning any part of the cooktop.
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective
To assure no damage is done to the
shipping film with your fingers and slowly finish of the product, the safest way to
peel it from the appliance surface. Do not remove the adhesive from packaging tape
use any sharp items to remove the film.
Remove all of the film before using the
appliance for the first time.
on new appliances is an application of a
household liquid dishwashing detergent.
Apply with a soft cloth and allow to soak.
NOTE: The adhesive must be removed from all
parts. It cannot be removed if it is baked on.
Control Knobs
Molded rib
Stem
The knobs can be cleaned in a
The control knobs may be removed for easier
cleaning.
dishwasher or they may also be washed
with soap and water. Make sure the insides
of the knobs are dry before replacing.
Spring
clip
Make sure the knobs are in the OFF
positions and pull them straight off the
stems for cleaning.
Replace the knobs in the OFF position
to ensure proper placement.
Clear groove
Stainless Steel Surfaces (on some models)
To inquire about purchasing stainless
steel appliance cleaner or polish, or to
find the location of a dealer nearest you,
please call our toll-free number:
Do not use a steel wool pad; it will scratch
the surface.
To clean the stainless steel surface,
use warm sudsy water or a stainless steel
cleaner or polish. Always wipe the surface
in the direction of the grain. Follow the
cleaner instructions for cleaning the
stainless steel surface.
National Parts Center
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1.800.626.2002
12
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Normal Daily Use Cleaning
ONLY use ceramic cooktop cleaner on
the glass cooktop. Other creams may not
be as effective.
Shake the cleaning cream well.
Apply a few drops of ceramic
cooktop cleaner directly to the
cooktop.
To maintain and protect the surface of
your glass cooktop, follow these steps:
Use a paper towel or cleaning pad
for ceramic cooktops to clean the
entire cooktop surface.
Before using the cooktop for
the first time, clean it with ceramic
cooktop cleaner. This helps protect
the top and makes cleanup easier.
Use a dry cloth or paper towel
to remove all cleaning residue.
No need to rinse.
Clean your cooktop after
each spill. Use ceramic
cooktop cleaner.
Daily use of ceramic cooktop
cleaner will help keep the cooktop
looking new.
NOTE: It is very important that you DO NOT
heat the cooktop until it has been cleaned
thoroughly.
Burned-On Residue
If any residue remains, repeat the
steps listed above as needed.
WARNING: DAMAGE to your glass surface
may occur if you use scrub pads other than the
pad included with your cooktop.
For additional protection, after all
residue has been removed, polish
the entire surface with ceramic
cooktop cleaner and a paper towel.
Allow the cooktop to cool.
Spread a few drops of ceramic
cooktop cleaner on the entire
burned residue area.
Use a cleaning pad for ceramic
cooktops.
Using the included cleaning
pad for ceramic cooktops, rub the
residue area, applying pressure
as needed.
Heavy, Burned-On Residue
Allow the cooktop to cool.
For additional protection,
after all residue has been
removed, polish the entire
surface with ceramic cooktop
cleaner and a paper towel.
Use a single-edge razor blade
scraper at approximately a 45°
angle against the glass surface
and scrape the soil. It will be
necessary to apply pressure to
the razor scraper in order to
remove the residue.
The ceramic cooktop scraper
and all recommended supplies are
available through our Parts Center.
See instructions under “To Order
Parts” section on next page.
After scraping with the razor
scraper, spread a few drops of
ceramic cooktop cleaner on the
entire burned residue area. Use
the cleaning pad to remove any
remaining residue.
NOTE: Do not use a dull or
nicked blade.
13
Care and cleaning of the cooktop.
Metal Marks and Scratches
Be careful not to slide pots and pans
across your cooktop. It will leave
metal markings on the cooktop
surface.
If pots with a thin overlay of
aluminum or copper are allowed
to boil dry, the overlay may leave
black discoloration on the cooktop.
These marks are removable using
the ceramic cooktop cleaner with
the cleaning pad for ceramic
cooktops.
This should be removed
immediately before heating
again or the discoloration may
be permanent.
WARNING: Carefully check the bottom of pans
for roughness that would scratch the cooktop.
Glass surface—potential for permanent damage.
Our testing shows that if
you are cooking high sugar
mixtures such as jelly or
fudge and have a spillover,
it can cause permanent
damage to the glass surface
unless the spillover is
Damage from Sugary Spills and Melted Plastic
Turn off all surface elements.
Remove hot pans.
Any remaining spillover should be
left until the surface of the cooktop
has cooled.
Wearing an oven mitt:
a. Use a single-edge razor blade
scraper (ceramic cooktop
scraper) to move the spill to
a cool area on the cooktop.
Don’t use the surface elements
again until all of the residue has
been completely removed.
immediately removed.
NOTE: If pitting or indentation in the glass
surface has already occurred, the cooktop glass
will have to be replaced. In this case, service will
be necessary.
b. Remove the spill with
paper towels.
To Order Parts
To order ceramic cooktop cleaner
and the cooktop scraper, please call our
toll-free number:
National Parts Center
800.626.2002.
Ceramic Cooktop Cleaner . . .# WX10X300
Ceramic Cooktop Scraper . . .# WX10X0302
Kit . . . . . . . . . . . . . . . . . . . . . . . .# WB64X5027
(Kit includes cream and cooktop scraper)
Cleaning Pads for
Ceramic Cooktops . . . . . . . . .# WX10X350
14
Before you call for service…
ge.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Surface elements will not Improper cookware
• Use pans which are flat and match the diameter
of the surface element selected.
maintain a rolling boil
or cooking is slow
being used.
Surface elements do
not work
A fuse in your home may be
blown or the circuit breaker
tripped.
• Replace the fuse or reset the circuit breaker.
Cooktop controls
improperly set.
• Check to see the correct control is set for the surface
element you are using.
• Check to be sure that the Control Lock Selector is
turned to UNLOCK.
Cooktop making an
audible sound
Cooktop is locked.
• Check to be sure the Control Lock Selector is turned
to UNLOCK.
Tiny scratches or metal
marks or abrasions on
radiant cooktop glass
surface
Incorrect cleaning
• Use recommended cleaning procedures.
methods being used.
Cookware with rough
bottoms being used or
coarse particles (salt
or sand) were between
the cookware and the
surface of the cooktop.
• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms.
Tiny scratches are not removable but will become
less visible in time as a result of cleaning.
Cookware has been
slid across the cooktop
surface.
Areas of discoloration
or dark streaks on the
cooktop
Improper cookware
being used.
• Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.
Hot surface on a model
with a light colored cooktop.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
Food spillovers not cleaned
before next use.
• See the Cleaning the glass cooktop section.
Incorrect cleaning methods
being used.
• Use recommended cleaning procedures.
Plastic melted to
the surface
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
• See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled
on the cooktop.
• Call a qualified technician for replacement.
Frequent cycling off and Improper cookware
• Use only flat cookware to minimize cycling.
See the Surface elements cycle on and off section.
on of surface elements
being used.
Control knob will
not turn
Cooktop controls
improperly set.
• When the knob is in the OFF position, it must be
pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.
15
Notes.
16
™
GE Service Protection Plus
GE, a name recognized worldwide for quality and dependability, offers you
™
Service Protection Plus —comprehensive protection on all your appliances—
No Matter What Brand!
Benefits Include:
• Backed by GE
• All brands covered
• Unlimited service calls
• All parts and labor costs included
• No out-of-pocket expenses
• No hidden deductibles
• One 800 number to call
We’ll Cover Any Appliance.
Anywhere. Anytime.*
You will be completely satisfied with our service protection or you may request your money back
on the remaining value of your contract. No questions asked. It’s that simple.
Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand!
Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker
coverage and food spoilage protection is offered. You can rest easy, knowing that all your valuable
household products are protected against expensive repairs.
Place your confidence in GE and call us in the U.S. toll-free at 800.626.2224
for more information.
*All brands covered, up to 20 years old, in the continental U.S.
Cut here
✁
Please place in envelope and mail to:
General Electric Company
Warranty Registration Department
P.O. Box 32150
Louisville, KY 40232-2150
17
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us.
We are proud to have you as a customer!
Follow these three steps to protect your new appliance investment:
Complete and mail
your Consumer
After mailing the
registration below,
store this document
in a safe place. It
contains information
you will need should
you require service.
Our service number is
Read your Owner’s
Manual carefully.
It will help you
operate your new
appliance properly.
Product Ownership
Registration today.
Have the peace of
mind of knowing we
can contact you in
the unlikely event of
safety modification.
a
1
800.GE.CARES
2 3
(800.432.2737).
Model Number
Serial Number
Important: If you did not get a registration card with your
product, detach and return the form below to
ensure that your product is registered, or register
online at ge.com.
Cut here
✁
Consumer Product Ownership Registration
Model Number
Serial Number
Mr. I Ms. I
Mrs. I
Miss I
First
Name
Last
Name
Street
Address
Apt. #
City
E-mail Address*
Zip
Code
State
Date Placed
In Use
Month
Phone
Number
_
_
Day
Year
* Please provide your e-mail address to receive, via e-mail, discounts, special offers and other important
communications from GE Appliances (GEA).
I Check here if you do not want to receive communications from GEA’s carefully selected partners.
GE Consumer & Industrial
Appliances
General Electric Company
Louisville, KY 40225
ge.com
FAILURE TO COMPLETE AND RETURN THIS CARD DOES NOT DIMINISH YOUR
WARRANTY RIGHTS.
For more information about GEA’s privacy and data usage policy, go to ge.com and click on
“Privacy Policy” or call 800.626.2224.
18
GE Electric Cooktop Warranty.
All warranty service provided by our Factory Service Centers,
Staple your receipt here.
Proof of the original purchase
date is needed to obtain service
under the warranty.
®
or an authorized Customer Care technician. To schedule
service, on-line, 24 hours a day, visit us at ge.com, or call
800.GE.CARES (800.432.2737). Please have serial number and
model number available when calling for service.
For The Period Of: GE Will Provide:
One Year
From the date of the
original purchase
Any part of the cooktop which fails due to a defect in materials or workmanship. During this
limited one-year warranty, GE will also provide, free of charge, all labor and in-home service
to replace the defective part.
Five Years
From the date of the
original purchase
A replacement glass cooktop if it should crack due to thermal shock, discolor, or
if the pattern wears off.
A replacement radiant surface element if it should burn out.
During this limited additional four-year warranty, you will be responsible for any labor or
in-home service.
What GE Will Not Cover:
IService trips to your home to teach you how to use
the product.
IReplacement of house fuses or resetting of circuit
breakers.
IImproper installation, delivery or maintenance.
IDamage to the product caused by accident, fire, floods
or acts of God.
IFailure of the product if it is abused, misused,
or used for other than the intended purpose or
used commercially.
IIncidental or consequential damage caused by possible
defects with this appliance.
IDamage to the glass cooktop caused by use of cleaners
other than the recommended cleaning creams and
pads.
IDamage caused after delivery.
IProduct not accessible to provide required service.
IDamage to the glass cooktop caused by hardened
spills of sugary materials or melted plastic that
are not cleaned according to the directions in
the Owner’s Manual.
EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair as provided in this Limited
Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose,
are limited to one year or the shortest period allowed by law.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for
home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not
available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE
Service location for service. In Alaska, the warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know
what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: General Electric Company. Louisville, KY 40225
19
Consumer Support.
GE Appliances Website
ge.com
ge.com
ge.com
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day,
any day of the year! For greater convenience and faster service, you can now download Owner’s Manuals,
order parts or even schedule service on-line.
Schedule Service
Expert GE repair service is only one step away from your door. Get on-line and schedule your service at
your convenience 24 hours any day of the year! Or call 800.GE.CARES (800.432.2737) during normal
business hours.
Real Life Design Studio
GE supports the Universal Design concept—products, services and environments that can be used by
people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and
mental abilities and impairments. For details of GE’s Universal Design applications, including kitchen
design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call
800.TDD.GEAC (800.833.4322).
Extended Warranties
ge.com
Purchase a GE extended warranty and learn about special discounts that are available while your warranty
is still in effect. You can purchase it on-line anytime, or call 800.626.2224 during normal business hours.
GE Consumer Home Services will still be there after your warranty expires.
Parts and Accessories
ge.com
Individuals qualified to service their own appliances can have parts or accessories sent directly to their
homes (VISA, MasterCard and Discover cards are accepted). Order on-line today, 24 hours every day or
by phone at 800.626.2002 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally
should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause
unsafe operation.
Contact Us
ge.com
If you are not satisfied with the service you receive from GE, contact us on our Website with all the details
including your phone number, or write to: General Manager, Customer Relations
GE Appliances, Appliance Park
Louisville, KY 40225
Register Your Appliance
ge.com
Register your new appliance on-line—at your convenience! Timely product registration will allow for
enhanced communication and prompt service under the terms of your warranty, should the need arise.
You may also mail in the preprinted registration card included in the packing material.
Printed in the United States
|