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Dellâ„¢ XPS Portable Computers
Owner’s Manual
Model PP14L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
Finding Information
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9
1
A Tour of Your Computer
Front View
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17
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Left Side View .
Back View .
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Bottom View .
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Connecting to the Internet .
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25
Setting Up Your Internet Connection .
25
Customizable Lights .
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26
Printer Cable
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27
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Connecting a USB Printer.
Power Protection Devices .
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28
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Surge Protectors .
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Uninterruptible Power Supplies
3
Battery Performance .
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31
Checking the Battery Charge
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32
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Dell QuickSet Battery Meter .
Microsoft Windows Power Meter
Contents
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Charging the Battery .
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33
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Installing a Battery.
Storing a Battery .
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Using CDs and DVDs .
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35
Copying CDs and DVDs.
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How to Copy a CD or DVD.
Using Blank CD-Rs and CD-RWs .
Helpful Tips .
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Connecting Your Computer to a TV or Audio Device
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38
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S-Video and Standard Audio .
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S-Video and S/PDIF Digital Audio.
Composite Video and S/PDIF Digital Audio.
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Enabling the Display Settings for a TV .
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Key Combinations
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Battery
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CD or DVD Tray .
Display Functions .
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Radios (Including Wireless Networking and Bluetooth
Wireless Technology).
Power Management
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4
Contents
Speaker Functions
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Customizing the Touch Pad .
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6
Using PC Cards
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51
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PC Card Blanks.
Installing a PC Card
Removing a PC Card or Blank .
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Connecting to a Network Adapter .
Network Setup Wizard. .
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Connecting to a Wireless Local Area Network .
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® ®
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Dellâ„¢ Diagnostics .
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When to Use the Dell Diagnostics
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Drive Problems.
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Hard drive problems
E-Mail, Modem, and Internet Problems .
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65
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Error Messages
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IEEE 1394 Device Problems
Contents
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Lockups and Software Problems
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67
68
68
68
68
The computer does not start up
The computer stops responding
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A program crashes repeatedly .
A program is designed for an earlier Windows operating system .
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72
73
Printer Problems .
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Scanner Problems .
Sound and Speaker Problems .
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No sound from integrated speakers
No sound from external speakers
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No sound from headphones
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Touch Pad or Mouse Problems
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77
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If only part of the display is readable.
Drivers .
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78
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What Is a Driver? .
Identifying Drivers
Reinstalling Drivers .
Restoring Your Operating System .
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79
Using Microsoft Windows XP System Restore .
Resolving Software and Hardware Incompatibilities
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6
Contents
9
Adding and Replacing Parts
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83
83
Recommended Tools .
Turning Off Your Computer
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Memory.
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Modem .
Keyboard .
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95
Coin-Cell Battery .
96
Display .
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Optical Drive .
99
®
Internal Card With Bluetooth Wireless Technology.
100
10 Appendix
Specifications .
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Overview
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109
110
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System Setup Screen .
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Commonly Used Options
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112
Definition of "Third-Party" Software and Peripherals.
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FCC Notices (U.S. Only)
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112
112
112
113
Class A
Class B
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FCC Identification Information
Contents
7
Macrovision Product Notice.
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113
113
Contacting Dell.
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Index
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131
8
Contents
Finding Information
NOTE: Some features may not be available for your computer or in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?
Find It Here
• Warranty information
Dellâ„¢ Product Information Guide
• Terms and conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End user license agreement
• How to set up my computer
Setup Diagram
®
®
• Tips on using Microsoft Windows
Help File
• How to play CDs and DVDs
1
2
3
Click the Start button and click Help and Support
Click User and system guides and click User’s guides
Click Dell Help
.
• How to use standby mode and hibernate mode
• How to change my display resolution
• How to clean my computer
.
.
Finding Information
9
What Are You Looking For?
Find It Here
• How to remove and replace parts in my computer
Service Manual at support.dell.com
Service Tag and Microsoft Windows License
These labels are located on the bottom of your computer.
• Service Tag and Express Service Code
• Microsoft Windows License Label
• Use the Service Tag to
identify your
computer when you
use support.dell.com
or contact technical
support.
• Enter the Express Service Code to direct your call when
contacting technical support.
10
Finding Information
What Are You Looking For?
Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, frequently asked
questions
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
• Community — Online discussion with other Dell
customers
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
• Upgrades — Upgrade information for components, such at premier.support.dell.com. The website may not be
as memory, the hard drive, and the operating system
available in all regions.
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS) — If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dellâ„¢
®
®
3.5-inch USB floppy drives, Intel Pentium
M
processors, optical drives, and USB devices. NSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
To download Notebook System Software:
1
2
3
4
Go to support.dell.com and click Downloads.
Enter your Service Tag or product model.
In the Download Category drop-down menu, click All
.
Select the operating system and operating system
language for your computer, and click Submit
.
5
Under Select a Device, scroll to System and
Configuration Utilities, and click Dell Notebook
System Software
.
Finding Information
11
What Are You Looking For?
Find It Here
• How to use Windows XP
Windows Help and Support Center
• Documentation for my computer
• Documentation for devices (such as a modem)
1
2
Click the Start button and click Help and Support.
Type a word or phrase that describes your problem and
click the arrow icon.
3
4
Click the topic that describes your problem.
Follow the instructions on the screen.
12
Finding Information
A Tour of Your Computer
Front View
display latches (2)
display latch release
display
keyboard status
lights (5)
power button
device status
lights (3)
air vents (2)
touch pad
keyboard
touch pad
buttons (2)
media control
buttons (7)
speakers (2) and customizable lights
DISPLAY LATCHES — Keeps the display closed.
DISPLAY LATCH RELEASE — Slide this to release the display latches and open the display.
DISPLAY — For more information about your display, see the Dell™ Help file. To access the help file, see
page 9.
A Tour of Your Computer
13
POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power
management mode.
NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the
Start menu instead of pressing the power button.
DEVICE STATUS LIGHTS
Turns on when you turn on the computer, and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing.
Turns on steadily or blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the
light operates as follows:
•
•
Solid green: The battery is charging.
Flashing green: The battery is almost fully charged.
14
A Tour of Your Computer
If the computer is running on a battery, the
light operates as follows:
•
•
•
Off: The battery is adequately charged (or the computer is turned off).
Flashing orange: The battery charge is low.
Solid orange: The battery charge is critically low.
AIR VENTS (2) — The computer uses fans to create airflow through the vents, which prevents the
computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
TOUCH PAD — Provides the functionality of a mouse.
MEDIA CONTROL BUTTONS — Control CD, DVD, and Media Player playback.
Mutes the sound.
Turns the volume up.
Play or pause. This button also launches Dell Media
®
®
Experience or Microsoft Windows Media Center
Edition. See "Using Dell MediaDirect" on page 37.
Plays the previous track.
Plays the next track.
Stop.
A Tour of Your Computer
15
SPEAKERS (2) AND CUSTOMIZABLE LIGHTS — To adjust the volume of the integrated speakers, press the
Functions" on page 49. Lights in several different colors emit light through the speaker grilles, allowing you
to color-customize your computer as often as you like. You can change the color and color intensity through
the system setup program and Dell QuickSet.
TOUCH PAD BUTTONS — Touch pad buttons provide the same functionality as mouse buttons.
®
®
KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For
information on supported keyboard shortcuts, see "Key Combinations" on page 47.
KEYBOARD STATUS LIGHTS
16
A Tour of Your Computer
The green lights located above the keyboard indicate the following:
Turns on when the numeric keypad is enabled.
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
A
Turns on when wireless networking is enabled. To enable
or disable wireless networking, press <Fn><F2>.
®
Turns on when an internal card with Bluetooth wireless
technology is enabled.
®
NOTE: The internal card with Bluetooth wireless
technology is an optional feature, so the
light turns on
only if you ordered the card with your computer. For more
information, see the documentation that came with your
card.
®
To turn off only the Bluetooth wireless technology
functionality, right-click the
icon in the Windows
notification area (in the lower-right corner of your screen)
and click Disable Bluetooth Radio.
To quickly enable or disable all wireless devices, press
<Fn><F2>.
Left Side View
air vent and
customizable
lights
optical drive
USB connectors (2)
optical drive-tray
eject button
security cable slot
OPTICAL DRIVE — You can install devices such as a DVD drive or other optical drive in the optical drive
bay. For more information, see "Optical Drive" on page 99.
A Tour of Your Computer
17
OPTICAL-DRIVE-TRAY EJECT BUTTON — Press this button to eject a CD or DVD from the optical drive.
This button only works when the computer is turned on.
USB CONNECTORS — Connect USB devices, such as a mouse, keyboard, or printer. You can also connect
the optional floppy drive directly to a USB connector using the optional floppy-drive cable
AIR VENT AND CUSTOMIZABLE LIGHTS — The computer uses fans to create airflow through the vents,
which prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
Lights in several different colors emit light through the air vents, allowing you to color-customize your
computer as often as you like. You can change the color and color intensity through the system setup
program and Dell QuickSet.
SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer.
For more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
18
A Tour of Your Computer
Right Side View
Secure Digital I/O slot
air vent and
customizable lights
PC Card slot
hard drive
audio connectors
IEEE 1394 connector
SECURE DIGITAL I/O SLOT — The Secure Digital I/O slot supports one Secure Digital memory card or
other SDI/O device. Use Secure Digital memory cards to save or back up data.
AIR VENT AND CUSTOMIZABLE LIGHTS — The computer uses fans to create airflow through the vents,
which prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
Lights in several different colors emit light through the air vents, allowing you to color-customize your
computer as often as you like. You can change the color and color intensity through the system setup
program and Dell QuickSet.
A Tour of Your Computer
19
AUDIO CONNECTORS
Attach headphones or speakers to the
connector.
Attach a microphone to the
connector.
IEEE 1394 CONNECTOR — Connects devices supporting IEEE 1394 high-speed transfer rates, such as
some digital video cameras.
HARD DRIVE — Stores software and data.
PC CARD SLOT — Supports one PC Card, such as a modem or network adapter. The computer ships with
a plastic blank installed in the slot. For more information, see the Dell Help file. To access the help file, see
page 9.
Back View
modem connector (RJ-11)
network connector (RJ-45)
DVI-D connector
video connector
air vents (2)
USB connectors (4)
AC adapter connector
S-video TV-out connector
20
A Tour of Your Computer
DIGITAL-VIDEO INTERFACE (DVI) CONNECTOR
Connects an external DVI-compatible monitor. With an
adapter cable, you can also connect an external
VGA-compatible monitor to the DVI connector.
VIDEO CONNECTOR
Connects an external VGA-compatible monitor. For more
information, see the Dell Help file. To access the help file,
see page 9.
AIR VENTS (2) — The computer uses fans to create airflow through the vents, which prevents the
computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
AC ADAPTER CONNECTOR — Attaches an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the
AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to
the power strip or electrical outlet may cause fire or equipment damage.
A Tour of Your Computer
21
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable.
USB CONNECTORS
Connect USB devices, such as a mouse, keyboard, or printer.
S-VIDEO TV-OUT CONNECTOR
Connects your computer to a TV. Also connects digital
audio capable devices using the TV/digital audio
adapter cable.
NETWORK CONNECTOR (RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.
Connects the computer to a network. The green, orange, and
yellow lights next to the connector indicate both link status
and activity for wired network communications. Solid green
indicates a 10-Mb/sec link, solid orange indicates a
100-Mb/sec link, and solid yellow indicates a 1000-Mb/sec
link. Blinking yellow indicates activity on the wired network
connection.
For information on using the network adapter, see the
online network adapter documentation supplied with
your computer.
MODEM CONNECTOR (RJ-11)
To use the internal modem, connect the telephone line to
the modem connector.
For additional information on using the modem, see the
online modem documentation supplied with your computer.
22
A Tour of Your Computer
Bottom View
subwoofer
battery charge gauge
battery-bay latch release
optical-drive locking screw
battery
cover for
internal card
with
®
Bluetooth
wireless
technology
hard drive
air vent
(CPU fan)
air vent
(VGA fan)
Mini PCI card/modem cover
memory module cover
BATTERY CHARGE GAUGE — Provides information on the battery charge. For more information, see
"Checking the Battery Charge" on page 32.
BATTERY-BAY LATCH RELEASE — Releases the battery from the battery bay. For more information, see
"Removing a Battery" on page 33.
BATTERY — When a battery is installed, you can use the computer without connecting the computer to
an electrical outlet. For more information, see "Using a Battery" on page 31.
®
COVER FOR OPTIONAL INTERNAL CARD WITH BLUETOOTH WIRELESS TECHNOLOGY — For more
information, see the documentation that came with your card. To quickly enable or disable all wireless
devices, press <Fn><F2>.
HARD DRIVE — Stores software and data. For more information, see "Hard Drive" on page 85.
AIR VENT — The computer uses fans to create airflow through the vents, which prevents the computer
from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
A Tour of Your Computer
23
MINI PCI CARD/MODEM COVER — Covers the compartment that contains the Mini PCI card and the
modem. For more information, see "Modem" on page 90.
MEMORY MODULE COVER — Covers the compartment that contains the memory modules. For more
information, see page 88.
OPTICAL-DRIVE LOCKING SCREW — Secures the optical drive in the optical drive bay. For more
information, see "Optical Drive" on page 99.
SUBWOOFER — Produces a broader bass output than is provided by the speakers.
24
A Tour of Your Computer
Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet
connection options:
•
Dial-up connections that provide Internet access through a telephone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing telephone
line. With a DSL connection, you can access the Internet and use your telephone on the same
line simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local cable
TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are
using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1
2
3
Save and close any open files, and exit any open programs.
®
®
Double-click the MSN Explorer or AOL icon on the Microsoft Windows desktop.
Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an
Internet connection with a different ISP:
1
2
Save and close any open files, and exit any open programs.
Click the Start button and click Internet Explorer
The New Connection Wizard appears.
Click Connect to the Internet
.
3
.
Setting Up Your Computer
25
4
In the next window, click the appropriate option:
•
•
•
If you do not have an ISP and want to select one, click Choose from a list of Internet
service providers (ISPs)
.
If you have already obtained setup information from your ISP but you did not receive a
setup CD, click Set up my connection manually
.
If you have a CD, click Use the CD I got from an ISP.
5
Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the
instructions on the screen to complete the setup.
6
7
Click the appropriate option under How do you want to connect to the Internet?, and then
click Next
.
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet
Problems" on page 63. If you cannot connect to the Internet but have successfully connected in
the past, the ISP might have a service outage. Contact your ISP to check the service status, or
try connecting again later.
Customizable Lights
You can color-customize your computer with lights visible in three zones: the speaker grilles, the
side air vents, and the back of the display. Using Dellâ„¢ QuickSet or the system setup program,
you can select from a variety of colors and color intensities, and the color for each zone can be
set independently of the other, allowing you to choose a different color for each of the three
zones. For information on using the system setup program, see page 109. For more information
about Dell QuickSet, see the Dell Help file. To access the help file, see page 9.
side air vents (2)
display back cover
speaker grilles (2)
26
Setting Up Your Computer
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
•
•
•
Obtain and install updated drivers.
Connect the printer to the computer.
Load paper and install the toner or ink cartridge.
See your printer Owner’s Manual for technical assistance, or call the printer manufacturer.
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a
printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer.
If you purchased a printer cable at the same time you purchased your computer, the cable may
arrive in the computer box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
2
Complete the operating system setup if you have not already done so.
Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors fit only one way.
USB connector on
computer
USB connector
on printer
USB printer
cable
Setting Up Your Computer
27
3
4
Turn on the printer and then turn on the computer. If the Add New Hardware Wizard
window appears, click Cancel
.
Install the printer driver if necessary. See the documentation that came with your printer.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•
•
•
Surge protectors
Line conditioners
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage to
your computer from voltage spikes that can occur during electrical storms or following power
interruptions. The level of protection is usually commensurate with the cost of the surge
protector. Some surge protector manufacturers include warranty coverage for certain types of
damage. Carefully read the device warranty when choosing a surge protector. A device with a
higher joule rating offers more protection. Compare joule ratings to determine the relative
effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions
caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line
from the telephone wall jack and disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from
the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other
devices, such as a printer, to a separate power strip that provides surge protection.
28
Setting Up Your Computer
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that
provides temporary power to connected devices when AC power is interrupted. The battery
charges while AC power is available. See the UPS manufacturer documentation for information
on battery operating time and to ensure that the device is approved by Underwriters
Laboratories (UL).
Setting Up Your Computer
29
30
Setting Up Your Computer
Using a Battery
Battery Performance
CAUTION: Before you begin any of the procedures in this chapter, follow the safety instructions in the
Product Information Guide.
NOTE: For information about the Dellâ„¢ warranty for your computer, see the Product Information Guide
or separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell
portable computer with the main battery installed at all times, and always connect your
computer to the AC adapter and an electrical outlet whenever possible. Use a battery to run the
computer when it is not connected to an electrical outlet. One battery is supplied as standard
equipment in the battery bay.
NOTE: Battery operating time (the time a battery can hold a charge) decreases over time. Depending on
how often the battery is used and the conditions under which it is used, you may need to purchase a new
battery during the life of your computer.
Battery operating time varies depending on operating conditions. Operating time is significantly
reduced when you perform operations including, but not limited to, the following:
•
•
•
Using DVD+RW/DVD+R drives
Using wireless communications devices, PC Cards, or USB devices
Using high-brightness display settings, 3D screen savers, or other power-intensive programs
•
Running the computer in maximum performance mode. For more information, see the Dell
Help file. To access the help file, see page 9
.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD
or DVD.
You can check the battery charge before or after you insert the battery into the computer. You
can also set power management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work
with your Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion
battery. See "Battery Disposal" in the Product Information Guide.
Using a Battery
31
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and
icon, the battery charge gauge, and the low-battery warning provide information on the battery
charge.
®
®
Dell QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. For
more information about Dell QuickSet, see the Dell Help file. To access the help file, see page 9.
The Battery Meter window displays status, charge level, and charge completion time for the
battery in your computer.
The following icons appear in the Battery Meter window:
The computer or docking device is running on battery power.
The computer is connected to AC power and the battery is charging.
The computer is connected to AC power and the battery is fully charged.
For more information about QuickSet, right-click the
icon in the taskbar, and click Help.
Microsoft Windows Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter,
double-click the icon on the taskbar. For more information about the Power Meter, see
"Power Management" in the Dell Help file. To access the help file, see page 9.
If the computer is connected to an electrical outlet, a
icon appears.
Charge Gauge
Press the status button on the battery charge gauge to illuminate the charge-level lights. Each
light represents approximately 20 percent of the total battery charge. For example, if the battery
has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery
has no charge.
32
Using a Battery
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate
mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For
more information about low-battery alarms, see "Power Management" in the Dell Help file. To
access the help file, see page 9.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 2 hours with the
computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the
computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If
necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the
battery may not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the
light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery to
cool to room temperature. Then connect the computer to an electrical outlet to continue
charging the battery.
For more information about resolving problems with a battery, see "Power Problems" on page 71.
Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.
1
2
Ensure that the computer is turned off.
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
Using a Battery
33
3
Slide and hold the battery-bay latch release on the bottom of the computer, and then remove
the battery from the bay.
battery charge gauge
battery-bay latch release
battery
Installing a Battery
1
Slide the battery lengthwise into the bay at a 45-degree angle.
2
Press the other side down until the latch release clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period, recharge the battery fully
before you use it.
34
Using a Battery
Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Dellâ„¢ Help file. To
access the help file, see page 9.
Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or
DVD/CD-RW combo drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions show how to make an exact copy of a CD or DVD. You can also use
Sonic RecordNow for other purposes, including creating CDs from audio files on your computer
and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came
with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right
corner of the window, and then click RecordNow Help or RecordNow Tutorial.
How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for
available software patches at the Sonic support website at www.sonic.com.
Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R,
DVD-RW, and DVD-RAM. The DVD-writable drives installed in Dellâ„¢ computers can write to
DVD+R and DVD+RW media, and they can read DVD-R and DVD-RW media. However,
DVD-writable drives do not write to and might not read DVD-RAM media. In addition,
commercially available DVD players for home theater systems might not read all five formats.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
RecordNow.
1
2
3
Click the Start button, point to All Programs
RecordNow!
→
Sonic
→
RecordNow!, and then click
Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to
copy.
Click Exact Copy
.
Using CDs, DVDs, and Other Multimedia
35
4
To copy a CD or DVD:
•
If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The
computer reads your source CD or DVD and copies it to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK
.
•
If you have two CD or DVD drives, select the drive into which you have inserted your
source CD or DVD and click Copy. The computer copies the data on the CD or DVD to
the blank CD or DVD.
When you have finished copying the source CD or DVD, the CD or DVD that you have
created automatically ejects.
Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs
(including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files.
After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more
information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.
Your DVD-writable drive can write to four different types of recording media—CD-Rs,
CD-RWs (including high-speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be
used to permanently store large amounts of information. After you create a DVD+R disc, you
may not be able to write to that disc again if the disc is "finalized" or "closed" during the final
stage of the disc creation process. Use blank DVD+RWs if you plan to erase, rewrite, or update
information on that disc later.
Helpful Tips
®
®
•
Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic RecordNow and open a RecordNow project.
•
You must use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.
•
•
You cannot create audio DVDs with Sonic RecordNow.
Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.
•
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to
finalize the recording.
Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
•
See the Sonic website at www.sonic.com for additional information.
36
Using CDs, DVDs, and Other Multimedia
Using Dell MediaDirect
NOTE: Dell QuickSet, which is automatically installed and enabled on your computer, is necessary for
Dell MediaDirect to function. Changing or disabling QuickSet’s default settings can limit Dell
MediaDirect’s functionality. For more information about Dell QuickSet, see the Dell Help file. To access
the help file, see "Help File" on page 9.
If you have Microsoft Windows Media Center Edition or Dell Media Experience installed, you can
use Dell MediaDirect to launch your media application by pressing the play/pause/Dell
MediaDirect button
.
•
If you hold the media control play button for longer than two seconds while you are logged in,
Dell MediaDirect launches Microsoft Windows Media Center Edition or Dell Media
Experience, depending on your system setup. If both applications are present, Windows
Media Center Edition will launch.
•
When your computer is open, you can press the media control play button to start the
computer from any state and automatically launch the media application.
NOTE: For optimal efficiency, launch from hibernate or standby mode.
play/pause/Dell MediaDirect button
Using CDs, DVDs, and Other Multimedia
37
Connecting Your Computer to a TV or Audio Device
NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not
included with your computer. Cables may be purchased at most consumer electronics stores. The
TV/digital audio adapter cable is available for purchase from Dell.
Your computer has an S-video TV-out connector that, together with the TV/digital audio
adapter cable (available from Dell), enables you to connect the computer to a TV and/or stereo
audio device. The TV/digital audio adapter cable provides connectors for an S-video cable, a
composite video cable, and an S/PDIF digital audio cable.
S-video TV-out
connector
TV/digital audio
adapter cable
S/PDIF digital audio
connector
composite video-input
connector
S-video input
connector
Your TV has either an S-video input connector or a composite video-input connector.
Depending on what type of connector is available on your TV, you can use a commercially
available S-video cable or composite video cable to connect your computer to your TV. For audio
devices without support for S/PDIF digital audio, you can use the audio connector on the side of
the computer to connect the computer to your audio device.
It is recommended that you connect video and audio cables to your computer in one of the
following combinations.
connection you should use.
•
•
•
•
S-video and standard audio (page 39)
Composite video and standard audio (page 42)
Composite video and S/PDIF digital audio (page 43)
When you finish connecting the video and audio cables between your computer and your TV,
you must enable your computer to work with the TV. See "Enabling the Display Settings for a
TV" on page 45 to ensure that the computer recognizes and works properly with the TV.
Additionally, if you are using S/PDIF digital audio, see "Changing Your Audio Settings" on
page 45.
38
Using CDs, DVDs, and Other Multimedia
S-Video and Standard Audio
TV/digital audio
adapter cable
S-video cable
standard
audio cable
1
2
Turn off the computer and the TV and/or audio device that you want to connect.
NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer
(without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF
digital audio.
Connect the TV/digital audio adapter cable to the S-video TV-out connector on your
computer.
Using CDs, DVDs, and Other Multimedia
39
3
Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio
adapter cable.
4
5
Plug the other end of the S-video cable in to the S-video input connector on your TV.
Plug the single-connector end of the audio cable in to the headphone connector on your
computer.
6
7
8
Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
Turn on the TV and any audio device that you connected (if applicable), and then turn on the
computer.
See "Enabling the Display Settings for a TV" on page 45 to ensure that the computer
recognizes and works properly with the TV.
S-Video and S/PDIF Digital Audio
40
Using CDs, DVDs, and Other Multimedia
TV/digital audio
adapter cable
S-video cable
S/PDIF digital
audio cable
1
2
Turn off the computer and the TV and/or audio device that you want to connect.
Connect the TV/digital audio adapter cable to the S-video TV-out connector on your
computer.
3
Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio
adapter cable.
4
5
Plug the other end of the S-video cable in to the S-video input connector on the TV.
Plug one end of the S/PDIF digital audio cable in to the digital audio connector on the
TV/digital audio adapter cable.
6
Plug the other end of the S/PDIF digital audio cable in to the audio input connector on your
TV or other audio device.
Using CDs, DVDs, and Other Multimedia
41
7
8
Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
See "Enabling the Display Settings for a TV" on page 45 to ensure that the computer
recognizes and works properly with the TV.
Composite Video and Standard Audio
TV/digital audio
adapter cable
composite
video cable
standard
audio cable
1
2
Turn off the computer and the TV and/or audio device that you want to connect.
Connect the TV/digital audio adapter cable to the S-video TV-out connector on the
computer.
42
Using CDs, DVDs, and Other Multimedia
3
Plug one end of the composite video cable in to the composite video-input connector on the
TV/digital audio adapter cable.
4
5
6
7
8
Plug the other end of the composite video cable in to the composite video-input connector on
the TV.
Plug the single-connector end of the audio cable in to the headphone connector on the
computer.
Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
See "Enabling the Display Settings for a TV" on page 45 to ensure that the computer
recognizes and works properly with the TV.
Composite Video and S/PDIF Digital Audio
Using CDs, DVDs, and Other Multimedia
43
TV/digital audio
adapter cable
composite
video cable
standard
audio cable
1
2
Turn off the computer and the TV and/or audio device that you want to connect.
Connect the TV/digital audio adapter cable to the S-video TV-out connector on the
computer.
3
Plug one end of the composite video cable in to the composite video-input connector on the
TV/digital audio adapter cable.
4
5
Plug the other end of the composite video cable in to the composite video-input connector on
the TV.
Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the
TV/digital audio adapter cable.
6
Plug the other end of the digital audio cable in to the S/PDIF input connector on your TV or
other audio device.
44
Using CDs, DVDs, and Other Multimedia
7
8
Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
See "Enabling the Display Settings for a TV" on page 45 to ensure that the computer
recognizes and works properly with the TV.
Changing Your Audio Settings
You can set the speaker configuration for PC speakers, headphones, or S/PDIF (digital output).
1
2
3
4
5
6
Double-click CyberLink PowerDVD in the All Programs menu.
Click Settings
Click DVD
Click Audio Settings
.
.
.
Under Speaker Configurations, select your desired output.
Click Back twice to return to the main menu.
If you selected SPDIF in step 5, also verify the following settings:
a
b
c
d
e
f
Exit PowerDVD.
Double-click the speaker icon in the Windows notification area.
Click the Options menu and then click Advanced Controls
Click Advanced
Click Enable S/PDIF
Click Close
Click OK
Reopen PowerDVD.
.
.
.
.
g
h
.
7
Insert a DVD into the DVD drive.
The DVD will autorun.
Enabling the Display Settings for a TV
NOTE: Ensure that you properly connect the TV before you enable the display settings.
Click the Start button and click Control Panel
1
2
3
4
5
.
Click Appearances and Themes
.
Under or pick a Control Panel icon, click Display
.
Click the Settings tab and click Advanced
.
Click the Nvidia GeForce tab.
Using CDs, DVDs, and Other Multimedia
45
6
7
8
9
On the left side of the menu, click nView Display Mode.
Click Clone to enable the television.
Click Apply
.
Click OK to confirm the settings change.
10 Click Yes to keep the new settings.
11 Click OK.
46
Using CDs, DVDs, and Other Multimedia
Using the Keyboard and Touch Pad
Numeric Keypad
numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on
the keypad has multiple functions. The keypad numbers and symbols are marked in blue on
the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the
desired key.
•
•
To enable the keypad, press <Num Lk>. The
To disable the keypad, press <Num Lk> again.
light indicates that the keypad is active.
Key Combinations
System Functions
<Ctrl><Shift><Esc> Opens the Task Manager window
Using the Keyboard and Touch Pad
47
Battery
<Fn><F3>
Displays the Dellâ„¢ QuickSet Battery Meter. For more
information about Dell QuickSet, see the Dell Help file.
To access the help file, see page 9.
CD or DVD Tray
<Fn><F10>
Ejects the tray out of the drive (if Dell QuickSet is
installed). For more information about Dell QuickSet,
see the Dell Help file. To access the help file, see page 9.
Display Functions
<Fn><F8>
Displays a list of all currently available display options.
Highlight the desired state to switch the display to that
state.
<Fn> and up-arrow key Increases brightness on the integrated display only (not
on an external monitor).
<Fn> and down-arrow Decreases brightness on the integrated display only (not
key
on an external monitor).
Radios (Including Wireless Networking and Bluetooth® Wireless Technology)
<Fn><F2>
Enables and disables radios, including wireless
®
networking and Bluetooth wireless technology
Power Management
<Fn><Esc>
Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window. See "Power
Management" in the Dell Help file. To access the help
file, see page 9.
<Fn><F1>
Puts the system into hibernate mode (if Dell QuickSet is
installed). For more information about Dell QuickSet,
see the Dell Help file. To access the help file, see page 9.
48
Using the Keyboard and Touch Pad
Speaker Functions
<Fn><Page Up>
Increases the volume of the integrated speakers and
external speakers, if attached
<Fn><Page Dn>
<Fn><End>
Decreases the volume of the integrated speakers and
external speakers, if attached
Enables and disables the integrated speakers and external
speakers, if attached
Microsoft® Windows® Logo Key Functions
Windows logo key and
<m>
Minimizes all open windows
Windows logo key and
<Shift><m>
Maximizes all windows
Windows logo key and <e> Runs Windows Explorer
Windows logo key and <r> Opens the Run dialog box
Windows logo key and <f> Opens the Search Results dialog box
Windows logo key and
<Ctrl><f>
Opens the Search Results-Computer dialog box (if
Windows logo key and
<Pause>
Opens the System Properties dialog box
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click
Printers and Other Hardware, and click Keyboard. For information about the Control Panel, see
the Dell Help file. To access the help file, see page 9.
Using the Keyboard and Touch Pad
49
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the
cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.
•
•
To move the cursor, lightly slide your finger over the touch pad.
To select an object, lightly tap once on the surface of the touch pad or use your thumb to
press the left touch-pad button.
•
•
To select and move (or drag) an object, position the cursor on the object and tap down-up-
down on the touch pad. On the second down motion, leave your finger on the touch pad and
move the selected object by sliding your finger over the surface.
To double-click an object, position the cursor on the object and tap twice on the touch pad or
use your thumb to press the left touch-pad button twice.
Customizing the Touch Pad
You can use the Mouse Properties window to disable the touch pad or adjust their settings.
1
Open the Control Panel, click Printers and Other Hardware, and then click Mouse. For
information about the Control Panel, see the Dell Help file. To access the help file, see page 9.
2
3
In the Mouse Properties window, click the Touch Pad tab to adjust touch pad settings.
Click OK to save the settings and close the window.
50
Using the Keyboard and Touch Pad
Using PC Cards
PC Card Types
See "Specifications" on page 103 for information on supported PCMCIA cards and PC Card
slots.
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card
slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness,
not its functionality.
PC Card Blanks
Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused
slots from dust and other particles. Save the blank for use when no PC Card is installed in the
slot; blanks from other computers may not fit your computer.
To remove the blank, see "Removing a PC Card or Blank" on page 52.
Extended PC Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC
Card and extends outside the computer. Follow these precautions when using extended PC
Cards:
•
Protect the exposed end of an installed card. Striking the end of the card can damage the
system board.
•
Always remove an extended PC Card before you pack the computer in its carrying case.
Installing a PC Card
You can install a PC Card in the computer while the computer is running. The computer
automatically detects the card.
PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which
end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation
is not clear, see the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Using PC Cards
51
To install a PC Card:
1
2
Hold the card with the top side of the card facing up. The latch may need to be in the "in"
position before you insert the card.
Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and
try again.
The computer recognizes most PC Cards and automatically loads the appropriate device driver.
If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or
CD that came with the PC Card.
Removing a PC Card or Blank
NOTICE: Use the PC Card configuration utility (click the
icon in the taskbar) to select a card and
stop it from functioning before you remove it from the computer. If you do not stop the card in the
configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is
attached.
52
Using PC Cards
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
2
Press the latch and remove the card or blank.
For some latches, you must press the latch twice: once to pop the latch out, and then a second
time to pop the card out.
Remove the card or blank.
Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust
and other particles.
Using PC Cards
53
54
Using PC Cards
Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1
Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2
Connect the other end of the network cable to a network connection device, such as a
network wall connector.
NOTE: Do not use a network cable with a telephone wall connector.
Setting Up a Home and Office Network
55
Network Setup Wizard
®
®
The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1
Click the Start button, point to All Programs
→
Accessories
→
Communications, and then
click Network Setup Wizard
.
2
3
On the welcome screen, click Next
.
Click Checklist for creating a network
.
NOTE: Selecting the connection method labeled "This computer connects directly to the Internet"
enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).
4
5
Complete the checklist and required preparations.
Return to the Network Setup Wizard and follow the instructions on the screen.
Connecting to a Wireless Local Area Network
®
NOTE: These networking instructions do not apply to internal cards with Bluetooth wireless
technology or cellular products.
Determining Your Network Type
NOTE: Most wireless networks are of the infrastructure type.
Wireless networks fall into two categories—infrastructure networks and ad-hoc networks. An
infrastructure network uses routers or access points to connect several computers. An ad-hoc
network does not use routers or access points and consists of computers that broadcast to one
another. For additional assistance with setting up your wireless connection, go to
support.dell.com and search for the keyword wireless setup.
infrastructure network
ad-hoc network
56
Setting Up a Home and Office Network
Connecting to a Wireless Network in Microsoft® Windows® XP
Your wireless network card requires specific software and drivers in order to connect to a
network. The software is already installed. If the software is removed or corrupted, follow the
instructions included in the user's guide for your wireless network card. The user’s guide is
available on the Dellâ„¢ Support website at support.dell.com.
When you turn on your computer, a pop-up appears from the network icon in the notification
area (located in the lower-right corner of the Windows desktop) whenever a network is detected
in the area for which your computer is not configured.
1
Click either the pop-up or the network icon to configure your computer for one of the
available wireless networks.
The Wireless Network Connections window lists the wireless networks available in your area.
Setting Up a Home and Office Network
57
2
Click to select the network you want to configure, and then click Connect or double-click the
network name in the list. If you select a secure network (identified by a icon), you must
enter a WEP or WPA key when prompted.
NOTE: Network security settings are unique to your network. Dell cannot provide this information.
Your network is configured automatically.
NOTE: Your computer can take up to 1 minute to connect to the network.
After your computer is configured for the wireless network you selected, another pop-up
notifies you that your computer is connected to the network you selected.
Thereafter, whenever you log on to your computer in the area of the wireless network, the
same pop-up notifies you of the wireless network connection.
58
Setting Up a Home and Office Network
Solving Problems
Dellâ„¢ Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in this chapter and run the
Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dellâ„¢ computers.
Start the Dell Diagnostics from your hard drive. The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 113.
1
2
Shut down the computer.
If the computer is connected to a docking device (docked), undock it. See the documentation
3
4
Connect the computer to an electrical outlet.
Turn on the computer. When the DELLâ„¢ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
®
®
Microsoft Windows desktop. Then shut down your computer (see "Turning Off Your
Computer" on page 83) and try again.
5
When the boot device list appears, highlight Diagnostics and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
•
•
During the assessment, answer any questions that appear.
If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
Solving Problems
59
•
If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell before continuing on to the Dell Diagnostics. See "Contacting
Dell" on page 113.
If the Pre-boot System Assessment completes successfully, you receive the message Booting
Dell Diagnostic Utility Partition. Press any key to continue.
6
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
drive.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer
questions periodically.
Custom Test
Tests a specific device. You can customize the tests you
want to run.
Symptom Tree
Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell. See "Contacting Dell" on page 113.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.
60
Solving Problems
Tab
Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes, and
the problem description.
Help
Describes the test and may indicate requirements for
running the test.
Configuration
Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the
device list in the left pane of the screen. The device list
may not display the names of all the components
installed on your computer or all devices attached to your
computer.
Parameters
Allows you to customize the test by changing the test
settings.
4
When the tests are complete, close the test screen to return to the Main Menu screen. To exit
the Dell Diagnostics and restart the computer, close the Main Menu screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
®
®
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and
click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus
software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk or CD and restart the computer.
CLEAN THE DRIVE OR DISK — See the Dell Help file. To access the help file, see page 9.
Solving Problems
61
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES — See "Resolving Software and Hardware
Incompatibilities" on page 81.
RUN THE DELL DIAGNOSTICS — See "When to Use the Dell Diagnostics" on page 59.
DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a DVD+RW drive
CLOSE OTHER PROGRAMS — The DVD+RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the DVD+RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DVD+RW DISC — See the Dell
Help file or search for the keyword standby in the Windows Help and Support Center for information
on power management modes. To access help, see page 9.
CHANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your DVD creation software.
VERIFY THE CORRECT MEDIA IS IN USE — DVD+RW drives may use any CD media such as CD-R or
CD-RW, but when using your DVD+RW to write to DVD media, be sure to use DVD+R or
DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or incomplete
write or verify operations.
If you cannot eject the DVD or DVD+RW drive tray
1
2
Ensure that the computer is shut down.
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.
62
Solving Problems
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before turning
it on.
RUN CHECK DISK —
1
2
3
4
5
6
7
Click the Start button and click My Computer
Right-click Local Disk C:
Click Properties
Click the Tools tab.
Under Error-checking, click Check Now
Click Scan for and attempt recovery of bad sectors
Click Start
.
.
.
.
.
.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
®
CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS — If you cannot open your
e-mail attachments:
1
2
In Outlook Express, click Tools, click Options, and then click Security
.
Click Do not allow attachments to remove the checkmark.
Solving Problems
63
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that the connector clicks when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper may not be available on certain computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
2
3
4
5
6
Click the Start button and click Control Panel
.
Click Printers and Other Hardware
.
Click Phone and Modem Options
.
Click the Modems tab.
Click the COM port for your modem.
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
64
Solving Problems
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
BAD COMMAND OR FILE NAME — Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct pathname.
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer.
See "Drive Problems" on page 61.
DATA ERROR — The hard drive cannot read the data. See "Drive Problems" on page 61.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying
to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use
a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not
use these characters in filenames.
INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable CD.
Insert a bootable CD.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN — You have too
many programs open. Close all windows and open the program that you want to use.
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive. See page 85. If the problem persists,
contact Dell. See "Contacting Dell" on page 113.
Solving Problems
65
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an
essential file. Remove and then reinstall the program.
1
2
3
4
5
Click the Start button and click Control Panel.
Click Add or Remove Programs
.
Select the program you want to remove.
Click Remove or Change/Remove and follow the prompts on the screen.
See the program documentation for installation instructions.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the drive and try again.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR
ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —
1
2
Click the Start button and click Control Panel
Click Printers and Other Hardware
If your IEEE 1394 device is listed, Windows recognizes the device.
.
.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE —
IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact Dell or the IEEE 1394 device manufacturer. See "Contacting Dell" on page 113.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
®
NOTE: Use the integrated keyboard when working in MS-DOS mode or when running the Dell
Diagnostics or the system setup program. When you attach an external keyboard, the integrated
keyboard remains fully functional.
66
Solving Problems
External keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
CHECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1
2
3
Shut down the computer, wait 1 minute, and turn it on again.
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
From the Windows desktop, click the Start button, point to All Programs
Notepad
Type some characters on the external keyboard and verify that they appear on the display.
→
Accessories, and click
.
4
If you cannot verify these steps, you may have a defective external keyboard.
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED
KEYBOARD —
1
2
3
4
Shut down the computer.
Disconnect the external keyboard.
Turn on the computer.
From the Windows desktop, click the Start button, point to All Programs
→
Accessories, and click
Notepad
.
5
Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "Contacting Dell" on page 113.
Unexpected characters
DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Solving Problems
67
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
END THE PROGRAM —
1
2
3
4
Press <Ctrl><Shift><Esc> simultaneously.
Click Applications
Click the program that is no longer responding.
Click End Task
.
.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
non-Windows XP operating system environments.
1
Click the Start button, point to All Programs
Wizard
In the welcome screen, click Next
Follow the instructions on the screen.
→
Accessories, and then click Program Compatibility
.
2
3
.
68
Solving Problems
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start MENU
SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
RUN THE DELL DIAGNOSTICS — If all tests run successfully, the error condition is related to a software
problem. For information on Dell Diagnostics, see page 59.
Solving Problems
69
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory. See page 87.
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 87.
• Run the Dell Diagnostics. See page 59.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 87.
• Ensure that you are following the memory installation guidelines. See page 87.
• Run the Dell Diagnostics. See page 59.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — No light indicates that no network
communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
70
Solving Problems
PC Card Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CHECK THE PC CARD — Ensure that the PC Card is properly inserted into the connector.
ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS — Double-click the Safely Remove
Hardware icon in the Windows taskbar. Ensure that the card is listed.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD — Contact Dell. See "Contacting Dell"
on page 113.
IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL — Contact the PC Card
manufacturer.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: See the Dell Help file for information on standby mode. To access the help file, see page 9.
CHECK THE POWER LIGHT — When the power light is lit or blinking, the computer has power. If the
power light is blinking, the computer is in standby mode—press the power button to exit standby mode.
If the light is off, press the power button to turn on the computer.
CHARGE THE BATTERY — The battery charge may be depleted.
1
2
3
Reinstall the battery.
Use the AC adapter to connect the computer to an electrical outlet.
Turn on the computer.
NOTE: Battery operating time (the time a battery can hold a charge) decreases over time. Depending on
how often the battery is used and the conditions under which it is used, you may need to purchase a new
battery during the life of your computer.
Solving Problems
71
CHECK THE BATTERY STATUS LIGHT — If the battery status light flashes orange or is a steady orange,
the battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See
"Contacting Dell" on page 113.
CHECK THE BATTERY TEMPERATURE — If the battery temperature is below 0° C (32° F), the computer
will not start up.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
ADJUST THE POWER PROPERTIES — See the Dell Help file or search for the keyword standby in the
Help and Support Center. To access help, see page 9.
RESEAT THE MEMORY MODULES — If the computer power light turns on but the display remains
blank, reinstall the memory modules. See page 87.
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and
troubleshooting information.
72
Solving Problems
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1
2
Click the Start button, click Control Panel, and then click Printers and Other Hardware
Click View installed printers or fax printers
If the printer is listed, right-click the printer icon.
Click Properties and click the Ports tab. For a USB printer, ensure that the Print to the following
port(s): setting is USB
.
.
3
.
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
Solving Problems
73
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
1
2
Click the Start button, click Control Panel, and then click Printers and Other Hardware
Click Scanners and Cameras
If your scanner is listed, Windows recognizes the scanner.
.
.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
No sound from integrated speakers
ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the
volume, bass, or treble controls to eliminate distortion.
ADJUST THE VOLUME USING KEYBOARD SHORTCUTS — Press <Fn><End> to disable (mute) or
reenable the integrated speakers.
REINSTALL THE SOUND (AUDIO) DRIVER — See "Reinstalling Drivers" on page 78.
No sound from external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, ensure that you did not turn the player volume down or off.
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
74
Solving Problems
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
REINSTALL THE AUDIO DRIVER — See "Reinstalling Drivers" on page 78.
RUN THE DELL DIAGNOSTICS — See "When to Use the Dell Diagnostics" on page 59.
No sound from headphones
CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted
into the headphone connector. For more information, see "Audio Connectors" on page 20.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1
2
3
Click the Start button, click Control Panel, and then click Printers and Other Hardware
Click Mouse
Try adjusting the settings.
.
.
CHECK THE MOUSE CABLE — Shut down the computer. Disconnect the mouse cable, check it for
damage, and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
Solving Problems
75
TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —
1
2
3
4
Shut down the computer.
Disconnect the mouse.
Turn on the computer.
At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
REINSTALL THE TOUCH PAD DRIVER — See "Reinstalling Drivers" on page 78.
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
CHECK THE BATTERY — If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
ADJUST THE POWER PROPERTIES — Search for the keyword standby in the Windows Help and
Support Center. To access help, see page 9.
76
Solving Problems
SWITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press <Fn><F8>
to switch the video image to the display.
CHECK THE SYSTEM FOR POWER — Ensure that the system has battery power or is plugged into an
electrical outlet.
If the display is difficult to read
ADJUST THE BRIGHTNESS — Press <Fn> and the up- or down-arrow key.
MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external
speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the
computer or external monitor.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can
cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
1
2
3
4
Click the Start button and then click Control Panel
.
Click Appearance and Themes
.
Click the area you want to change or click the Display icon.
Try different settings for Color quality and Screen resolution
.
SEE "ERROR MESSAGES" — If an error message appears, see page 65.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1
2
Shut down your computer and connect an external monitor to the computer.
Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell.
See "Contacting Dell" on page 113.
Solving Problems
77
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices
require a driver program. A driver acts like a translator between the device and any other
programs that use the device. Each device has its own set of specialized commands that only its
driver recognizes. Dell ships your computer to you with required drivers already installed—no
further installation or configuration is needed.
®
®
Many drivers, such as the keyboard driver, come with your Microsoft Windows operating
system. You may need to install drivers if you:
•
•
•
Upgrade your operating system.
Reinstall your operating system.
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
1
2
3
4
5
6
Click the Start button and click Control Panel
Under Pick a Category, click Performance and Maintenance
Click System
In the System Properties window, click the Hardware tab.
Click Device Manager
.
.
.
.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver. See the following subsection, "Reinstalling Drivers."
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dellâ„¢ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
You can reinstall drivers in the following ways:
•
•
Use Windows XP Device Driver Rollback.
Reinstall drivers manually.
78
Solving Problems
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP
Device Driver Rollback to replace the driver with the previously installed version.
1
2
3
4
5
6
7
8
Click the Start button and click Control Panel
Under Pick a Category, click Performance and Maintenance
Click System
In the System Properties window, click the Hardware tab.
Click Device Manager
.
.
.
.
.
Click the Drivers tab.
Click Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver. See "Using
Microsoft Windows XP System Restore" on page 80.
Manually Reinstalling Drivers
1
After copying the required driver files to your hard drive, click the Start button and right-click
My Computer
.
2
3
4
Click Properties
.
Click the Hardware tab and click Device Manager
.
Double-click the type of device for which you are installing the driver (for example, Modems
or Infrared devices).
5
6
7
8
9
Double-click the name of the device for which you are installing the driver.
Click the Driver tab and click Update Driver
Click Install from a list or specific location (Advanced) and click Next
Click Browse and browse to the location to which you previously copied the driver files.
When the name of the appropriate driver appears, click Next
.
.
.
10 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system by using Microsoft Windows XP System Restore to return
your computer to an earlier operating state without affecting data files.
Solving Problems
79
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return
your computer to an earlier operating state if changes to the hardware, software, or other system
settings have left the computer in an undesirable operating state. See the Windows Help and
Support Center for information on using System Restore. To access help, see page 12.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
work if you set your Dellâ„¢ computer to the Windows Classic view.
Creating a Restore Point
1
2
3
Click the Start button and click Help and Support
Click System Restore
Follow the instructions on the screen.
.
.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 79) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1
Click the Start button, point to All Programs
→
Accessories
→
System Tools, and then click
System Restore
.
2
3
Ensure that Restore my computer to an earlier time is selected and click Next.
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4
5
6
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.
Click Next
.
The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.
After the computer restarts, click OK
.
To change the restore point, you can either repeat the steps using a different restore point, or
you can undo the restoration.
80
Solving Problems
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
2
Click the Start button, point to All Programs
System Restore
→
Accessories
→
System Tools, and then click
.
Click Undo my last restoration and click Next
.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
2
3
4
5
Click the Start button and click Control Panel
Click Performance and Maintenance
Click System
Click the System Restore tab.
Ensure that Turn off System Restore is unchecked.
.
.
.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
2
Click the Start button and click Help and Support.
Type hardware troubleshooterin the Search field and click the arrow to start the
search.
3
Click Hardware Troubleshooter in the Search Results list.
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.
Solving Problems
81
82
Solving Problems
Adding and Replacing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•
You have performed the steps in "Turning Off Your Computer" (see this page) and "Before
Working Inside Your Computer" (see page 84).
•
•
You have read the safety information in your Dellâ„¢ Product Information Guide.
A component can be replaced or—if purchased separately—installed by performing the
removal procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
•
•
•
•
Small flat-blade screwdriver
Phillips screwdriver
Small plastic scribe
Flash BIOS update program (see the Dell Support website at support.dell.com
)
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn
off your computer.
1
Shut down the operating system:
a
b
Save and close any open files, exit any open programs, click the Start button, and then
click Turn Off Computer
.
In the Turn off computer window, click Turn off
.
The computer turns off after the operating system shutdown process finishes.
2
Ensure that the computer and any attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your operating system,
press and hold the power button for at least 8–10 seconds until the computer turns off.
Adding and Replacing Parts
83
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to
help ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor
by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable
itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press
in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
the computer.
1
Ensure that the work surface is flat and clean to prevent the computer cover from being
scratched.
2
3
Turn off your computer. See page 83.
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall jack.
4
Disconnect any telephone or network cables from the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service the
computer.
84
Adding and Replacing Parts
5
Disconnect your computer and all attached devices from their electrical outlets, slide and
hold the battery-bay latch release on the bottom of the computer, and then remove the
battery from the bay.
battery-bay latch release
battery
6
7
8
9
Remove the optical drive, if installed, from the optical drive bay. See page 99.
Press the power button to ground the system board.
Remove any installed PC Cards from the PC Card slot.
Close the display and turn the computer upside down on a flat work surface.
10 Remove the hard drive. See the following subsection, "Hard Drive."
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal
housing of the hard drive.
CAUTION: Before you begin any of the procedures in the section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent data loss, turn off your computer (see page 83) before removing the hard drive. Do
not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
Adding and Replacing Parts
85
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
than Dell.
NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating
system, drivers, and utilities on the new hard drive.
To replace the hard drive:
1
2
Follow the procedures in "Before You Begin" on page 83.
Turn the computer over, and remove the hard drive screws.
screws (2)
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See
"Protecting Against Electrostatic Discharge" in the Product Information Guide.
3
4
Slide the hard drive out of the computer.
Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
5
6
7
Slide the hard drive into the bay until it is fully seated.
Replace and tighten the screws.
If the new hard drive is not already pre-imaged, install the operating system and drivers for
your computer.
86
Adding and Replacing Parts
Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the
hard drive may be damaged in transit.
hard drive
foam
packaging
Memory
You can increase your computer memory by installing memory modules on the system board.
See "Specifications" on page 103 for information on the memory supported by your computer.
Install only memory modules that are intended for your computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
1
2
Follow the procedures in "Before You Begin" on page 83.
Ground yourself by touching one of the metal connectors on the back of the computer.
NOTE: If you leave the area, ground yourself again when you return to the computer.
Adding and Replacing Parts
87
3
Turn the computer over, loosen the captive screws on the memory module cover, and then
remove the cover.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-
module securing clips.
4
If you are replacing a memory module, remove the existing module:
a
b
Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector until the module pops up.
Remove the module from the connector.
memory module
securing clips
(2 per connector)
notch
NOTE: For best computer performance:
•
•
Populate both memory module connectors.
Use matched memory modules.
88
Adding and Replacing Parts
5
Ground yourself and install the new memory module:
Align the notch in the module edge connector with the tab in the connector slot.
a
NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector.
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down
until it clicks into place. If you do not feel the click, remove the module and reinstall it.
b
6
Replace the memory module cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close
may damage your computer.
7
8
Insert the battery into the battery bay, or connect the AC adapter to your computer and an
electrical outlet.
Turn on the computer.
NOTICE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
Adding and Replacing Parts
89
As the computer boots, it detects the additional memory and automatically updates the system
configuration information. If prompted, press <F1> to continue.
To confirm the amount of memory installed in the computer, click the Start button, click Help
and Support, and then click Computer Information.
Modem
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
2
3
Follow the procedures in "Before You Begin" on page 83.
Turn the computer over and loosen the captive screws from the modem cover.
Place your finger under the cover at the indentation and lift the cover open.
90
Adding and Replacing Parts
4
Remove the existing modem:
a
b
Remove the screw securing the modem to the system board, and set it aside.
Pull straight up on the attached pull-tab to lift the modem out of its connector on the
system board, and disconnect the modem cable.
pull-tab
modem cable
screw
modem
system board
connector
5
Install the replacement modem:
Connect the modem cable to the modem.
a
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
b
Align the modem with the screw holes and press the modem into the connector on the
system board.
c
Replace the screw that secures the modem to the system board.
6
Replace the modem cover.
Mini PCI Card
If you ordered a Mini PCI card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
Adding and Replacing Parts
91
working inside the computer.
1
2
3
4
Follow the procedures in "Before You Begin" on page 83.
Turn the computer over and loosen the captive screws from the modem cover.
Place your finger under the cover at the indentation and lift the cover open.
If a Mini PCI card is not already installed, go to step 5. If you are replacing a Mini PCI card,
remove the existing card:
a
Disconnect the antenna cables from the Mini PCI card if a wireless card is installed in
your computer.
antenna cables
b
c
Release the Mini PCI card by spreading the metal securing tabs until the card pops up
slightly.
Lift the Mini PCI card out of its connector.
Mini PCI card
metal securing
tabs (2)
92
Adding and Replacing Parts
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
5
Install the replacement Mini PCI card:
a
Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI
card into the connector until it clicks.
NOTICE: To avoid damaging the Mini PCI card, never place cables under the card.
b
Connect the antenna cables to the Mini PCI card if a wireless card is installed in your
computer.
Mini PCI card
antenna cables
Adding and Replacing Parts
93
6
Replace the modem cover.
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
2
Follow the procedures in "Before You Begin" on page 83.
Remove the hinge cover.:
a
Open the display all the way (180 degrees) so that it lies flat against your work surface.
NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.
b
c
Insert a scribe into the indent to lift the hinge cover on the right side.
Ease the hinge cover up, moving from right to left, and remove it.
94
Adding and Replacing Parts
hinge cover
When replacing the hinge cover, first insert the left edge and then press from left to right until
the cover snaps into place.
Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
2
3
4
Follow the procedures in "Before You Begin" on page 83.
Open the display.
Remove the hinge cover. See page 94.
Remove the keyboard:
a
Remove the two screws at the top of the keyboard.
NOTICE: The key caps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be
careful when removing and handling the keyboard.
b
Lift up the keyboard and hold it up and slightly forward to allow access to the keyboard
connector.
Adding and Replacing Parts
95
c
Pull up on the keyboard connector pull-tab to disconnect the keyboard connector from
the system board.
screws (2)
keyboard
tabs (5)
keyboard connector pull-tab
system board connector
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the five tabs along the
front edge of the keyboard into the palm rest, and then secure the keyboard in place.
Coin-Cell Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
2
3
4
Follow the procedures in "Before You Begin" on page 83.
Remove the hinge cover. See page 94.
Remove the keyboard. See page 95.
Remove the existing battery:
a
b
Disconnect the battery cable connector from the system board.
Press the release latch on the side of the coin-cell battery compartment, and lift up the
battery.
96
Adding and Replacing Parts
release latch
coin-cell battery
battery cable connector
5
Install the replacement battery:
a
Insert the battery at a 30-degree angle under the latch release with the positive side up,
and then push the battery into place.
b
Connect the battery cable to the connector on the system board.
6
7
Replace the keyboard.
Replace the hinge cover.
Display
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
2
Follow the procedures in "Before You Begin" on page 83.
Loosen the two captive screws and remove the Mini PCI card cover.
Adding and Replacing Parts
97
3
Disconnect the antenna cables from the Mini PCI card.
Mini PCI card
antenna cables
4
5
6
Remove the hinge cover. See page 94.
Remove the four screws securing the display.
Use the pull-tab to disconnect the display cable from the system board, and remove the cable
from the routing channel.
7
Disconnect the customizable-light cable from the system board, and remove the cable from
the routing channel.
98
Adding and Replacing Parts
display cable pull-tab
display cable connector
screws (4)
antenna cables
customizable-light
cable
customizable-light cable connector
8
Lift the display away from the computer at a 90-degree angle. Ensure that the antenna cables,
light cable, and display cable are free from the routing channels and that the cables move
freely when you lift the display.
When you replace the display, ensure that the display cable and the light cable are securely
tucked underneath the tabs in the routing channels. Insert the antenna cables through the
hinge cover opening and then through the hole in the system board. Ensure that the antenna
Optical Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
2
Follow the procedures in "Before You Begin" on page 83.
Turn the computer over.
Adding and Replacing Parts
99
3
4
Remove the optical-drive security screw.
Insert a scribe into the notch and push it to the side to release the drive from the bay.
optical drive
notch
optical-drive security screw
5
Slide the drive out of the bay.
To reinstall the optical drive, slide the drive into the drive bay and snap it into place. Then
replace the optical-drive security screw.
Internal Card With Bluetooth® Wireless Technology
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
working inside the computer.
®
If you ordered an internal card with Bluetooth wireless technology with your computer, it is
already installed.
1
2
Follow the procedures in "Before You Begin" on page 83.
Remove the battery. See page 33.
100
Adding and Replacing Parts
3
4
Loosen the captive screw and remove the card cover from the computer.
Pull the card out of the compartment so that you can disconnect the card from its cable and
remove it from the computer.
cover
card
cable
5
To replace the card, connect the card to the cable and then carefully insert it into the
compartment.
6
7
Replace the card cover and tighten the screw.
Replace the battery.
Adding and Replacing Parts
101
102
Adding and Replacing Parts
Appendix
Specifications
Processor
®
®
Processor type
L1 cache
Intel Pentium
M
64 KB
L2 cache
2 MB
External bus frequency
533 MHz
System Information
System chip set
Data bus width
DRAM bus width
Intel 915PM
64 bits
dual-channel DDR2 memory, 64 bits per
channel
Processor address bus width
Flash EPROM
36 bits
1 MB
PCI bus
32 bits
x16
(PCI-Express used for video
controllers)
PC Card
CardBus controller
PC Card connector
Cards supported
Ricoh R5C841
one (supports one Type I or Type II card)
3.3 V and 5 V
68 pins
PC Card connector size
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Appendix
103
Memory
Memory module connector
Memory module capacities
Memory type
two user-accessible SODIMM connectors
256 MB, 512 MB, and 1 GB
2.5-V SODIMM DDR2
Memory configuration support
dual-channel only
NOTE: To get maximum performance/dual-
channel memory bandwidth capability, both
connectors must contain memory modules
and the modules must be of the same size and
configuration.
Minimum memory
Maximum memory
512 MB
2 GB
Ports and Connectors
Audio
microphone-in connector, stereo
headphones/speakers connector
IEEE 1394a
Mini PCI
4-pin mini, nonpowered connector
Type IIIA Mini PCI card slot
RJ-11 port
Modem
Network adapter
S-video TV-out
RJ-45 port
7-pin mini-DIN connector (optional S-video
to composite video adapter cable)
USB
six 4-pin USB 2.0-compliant connectors
15-hole connector
Video
SDI/O
one slot
DVI-D (Digital Video Interface)
24-pin connector
Communications
Modem:
Type
V.9x 56K MDC
Controller
Interface
softmodem
internal AC’97 bus
Network adapter
10/100/1000 Ethernet LAN on system board
104
Appendix
Communications (continued)
Wireless
internal Mini PCI Wi-Fi support;
®
internal card with Bluetooth wireless
technology
Video
NVIDIA:
Data bus
PCI-Express x16
Video controller
Video memory
LCD interface
TV-out support
NVIDIA GeForce Go 6800 Ultra
256 MB
LVDS
NTSC or PAL in S-video and composite
modes
Color output
16.7 million colors
Audio
Audio type
Stereo conversion
AC’97 (Soft Audio)
18-bit (analog-to-digital and digital-to-
analog)
Interfaces:
Internal
PCI bus/AC’97
External
microphone-in connector, stereo
headphones/speakers connector
Speaker
stereo 2-W main speakers and 5-W
subwoofer with bass reflex port
Internal speaker amplifier
Volume controls
Audio controller
2 W per channel main amplifier and 5-W
Class D subwoofer amplifier
keyboard shortcuts, program menus, media
control buttons
Sigmatel STAC9750 AC’97 Codec
Appendix
105
Display
Type (active-matrix TFT)
Dimensions:
Height
WUXGA
245.0 mm (9.64 inches)
383.0 mm (15 inches)
431.8 mm (17 inches)
1920 x 1200 at 262,000 colors
60 Hz
Width
Diagonal
Maximum resolution
Refresh rate
Operating angle
Viewing angle (typical):
Horizontal
0° (closed) to 180°
65°
Vertical
+45°/–45°
Pixel pitch:
0.191 mm (17-inch display)
Power consumption (panel with
backlight) (typical):
7.54 W
Controls
brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys
87 (U.S. and Canada); 88 (Europe);
91 (Japan)
Layout
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
Height
73.0-mm (2.88-inch) sensor-active area
42.9-mm (1.69-inch) rectangle
106
Appendix
Battery
Type
9-cell, 80-WHr, "smart" lithium ion
Dimensions:
Depth
88.5 mm (3.48 inches)
21.5 mm (0.83 inch)
139.0 mm (5.47 inches)
474 grams (1.04 lb) (9 cell)
10.8 VDC
Height
Width
Weight
Voltage
Charge time (approximate):
Computer off
Operating time
Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions. See "Power Problems" on
page 71.
See "Using a Battery" on page 31 for more
information on battery life and operating
time.
Life span (approximate)
Temperature range:
Operating
500 discharge/charge cycles
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
AC Adapter
Input voltage
90–265 VAC
2.5 A
Input current (maximum)
Input frequency
Output current
Output power
47–63 Hz
6.7 A
130 W
Rated output voltage
19.5 VDC
Appendix
107
AC Adapter (continued)
Dimensions:
Height
37.5 mm (1.5 inches)
65.0 mm (2.6 inches)
169.5 mm (6.7 inches)
950 g (0.9 lb)
Width
Depth
Weight (with cables)
Temperature range:
Operating
0° to 40°C (32° to 104°F)
Storage
–40° to 70°C (–40° to 158°F)
Physical
Height
42.4 mm (1.7 inches)
394 mm (15.5 inches)
288 mm (11.3 inches)
Width
Depth
Weight (with 9-cell battery):
With optical drive
3.90 kg (8.6 lb)
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity:
Operating
10% to 90% (noncondensing)
5% to 95% (noncondensing)
Storage
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
Storage
0.66 GRMS
1.3 GRMS
Maximum shock (measured with a
2-ms half-sine pulse):
Operating
Storage
143 G
163 G
108
Appendix
Environmental (continued)
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
–15.2 to 10,668 m (–50 to 35,000 ft)
Storage
Using the System Setup Program
Overview
NOTE: Your operating system may automatically configure most of the options available in system setup,
thus overriding options that you set through system setup. (An exception is the External Hot Key option,
which you can disable or enable only through system setup.) For more information on configuring
features for your operating system, see the Windows Help and Support Center. To access the Windows
Help and Support Center, see page 12.
The system setup screens display the current setup information and settings for your computer,
such as:
•
•
•
•
•
•
•
System configuration
Basic device-configuration settings
System security and hard-drive password settings
Power management settings
Boot (start-up) configuration and display settings
Docking-device settings
Wireless control settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do
not change the system setup settings. Certain changes might make your computer work incorrectly.
Viewing the System Setup Screens
1
2
Turn on (or restart) your computer.
When the DELLâ„¢ logo appears, press <F2> immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
System Setup Screen
The system setup screen consists of three windows of information. The window on the left
contains an expandable hierarchy of control categories. If you select (highlight) a category (such
as System, Onboard Devices, or Video) and press <Enter>, you can show or hide the related
subcategories. The window on the right contains information about the category or subcategory
selected in the window on the left.
Appendix
109
The window at the bottom tells you how to control system setup with key functions. Use these
keys to select a category, modify its settings, or exit system setup.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
The boot sequence, or boot order, tells the computer where to look to find the software needed to
start the operating system. You can control the boot sequence and enable/disable devices using
the Boot Order page of system setup.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on
page 110.
The Boot Order page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
•
•
•
•
•
Diskette Drive
Internal HDD
USB Storage Device
CD/DVD/CD-RW drive
Modular bay HDD
NOTE: Only devices that are preceded by a number are bootable.
During the boot routine, the computer starts at the top of the list and scans each enabled device
for the operating system start-up files. When the computer finds the files, it stops searching and
starts the operating system.
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow
key, and then enable or disable the device or change its order in the list.
•
To enable or disable a device, highlight the item and press the space bar. Enabled items are
preceded by a number; disabled items are not preceded by a number.
•
To reorder a device in the list, highlight the device and press either <u> to move the device
up the list or <d> to move a device down the list.
Boot sequence changes take effect as soon as you save the changes and exit system setup.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering system setup. (You can also use this
procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1
2
Shut down the computer through the Start menu.
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
110
Appendix
3
4
Connect the computer to an electrical outlet.
Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait
too long and the Windows logo appears, continue to wait until you see the Windows desktop.
Then shut down your computer and try again.
5
When the boot device list appears, highlight the device from which you want to boot and
press <Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the
customer in the troubleshooting process and provides for restoration of the operating system,
software programs, and hardware drivers to the original default configuration as shipped from
Dell, as well as the verification of appropriate functionality of the computer and all Dell-
installed hardware. In addition to this technician-assisted technical support, online technical
support is available at support.dell.com. Additional technical support options may be available
for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
1
peripherals . Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and
2
Peripherals, Readyware, and Custom Factory Integration .
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the stan-
dard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the com-
puter’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that
®
are installed on the computer during the manufacturing process (Microsoft Office, Norton
Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or
PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking products,
and all associated cabling are included.
Appendix
111
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold
by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all
third-party software and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as
Class B digital devices. To determine which classification applies to your computer, examine all
FCC registration labels located on the bottom, side, or back panel of your computer, on card-
mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating,
your entire computer is considered to be a Class A digital device. If all labels carry an FCC
Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your
computer is considered to be a Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate FCC
notice. Note that FCC regulations provide that changes or modifications not expressly approved
by Dell could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
•
•
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause
undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction manual, may cause
harmful interference with radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case you will be required to correct the
interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the manufacturer’s instruction manual, may cause interference with radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
112
Appendix
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
•
•
Model number: PP14L
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by U.S. patents and
other intellectual property rights. Use of this copyright protection technology must be
authorized by Macrovision, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
•
•
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
Appendix
113
NOTE: In certain countries, technical support specific to Dellâ„¢ XPS computers is unavailable at a
separate telephone number listed for participating countries. If you do not see a telephone number listed that is
specifically for XPS portable computers, you may contact Dell through the technical support number listed and
your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Anguilla
General Support
toll-free: 800-335-0031
1-800-805-5924
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
General Support
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
®
E-mail for servers and EMC storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-810-444-3355
Tech Support
Tech Support Services
Sales
Aruba
General Support
toll-free: 800-1578
Australia (Sydney)
E-mail (Australia): au_tech_support@dell.com
International Access Code: 0011 E-mail Customer Care (Australia and
New Zealand): apcustserv@dell.com
Country Code: 61
Home and Small Business
1-300-655-533
toll-free: 1-800-633-559
toll-free: 1-800-060-889
toll-free 1-333-55(option 3)
toll-free: 1-300-655-533
toll-free: 1-800-733-314
toll-free: 1-800-808-385
toll-free: 1-800-808-312
toll-free: 1-800-818-341
City Code: 2
Government and Business
Preferred Accounts Division (PAD)
Customer Care (after sales)
Technical Support (portables and desktops)
Technical Support (servers and workstations)
Corporate Sales
Transaction Sales
Fax
114
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900 E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 81
0820 240 530 14
City Code: 1
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Technical Support for XPS portable computers only
Home/Small Business Technical Support for all
other Dell computers
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
1-800-534-3066
Barbados
General Support
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Technical Support Fax
Customer Care
02 481 92 96
02 481 92 88
02 481 92 95
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
toll-free: 800-10-0238
Bolivia
General Support
Brazil
Website: www.dell.com/br
Customer Support, Technical Support
Technical Support Fax
Customer Care Fax
International Access Code: 00
Country Code: 55
City Code: 51
0800 90 3355
51 481 5470
51 481 5480
Sales
0800 90 3390
British Virgin Islands
General Support
toll-free: 1-866-278-6820
Appendix
115
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Brunei
Customer Technical Support (Penang, Malaysia)
Customer Care (Penang, Malaysia)
604 633 4966
604 633 4888
604 633 4955
Country Code: 673
Transaction Sales (Penang, Malaysia)
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus
International Access Code: 011 AutoTech (automated technical support)
Customer Care (Home Sales/Small Business)
toll-free: 1-800-247-9362
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
toll-free: 1-800-847-4096
toll-free: 1-800-387-5757
1-877-335-5767
Customer Care (med./large business, government)
Technical Support (Home Sales/Small Business)
Technical Support (med./large bus., government)
Technical Support (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
Sales (med./large bus., government)
Spare Parts Sales & Extended Service Sales
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
General Support
1-800-805-7541
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
116
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
592 818 1350
Technical Support (Dellâ„¢ Dimensionâ„¢ and
Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlexâ„¢, Latitudeâ„¢, and
Dell Precisionâ„¢)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (projectors, PDAs, switches,
routers, and so on)
Technical Support (printers)
Customer Care
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
Customer Care Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
toll-free: 800 858 2020
toll-free: 800 858 2669
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
General Support
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
980-9-15-3978
Colombia
Costa Rica
General Support
0800-012-0435
Appendix
117
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
Customer Care
Fax
Tech Fax
Switchboard
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
General Support
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
Dominica
toll-free: 1-866-278-6821
1-800-148-0530
toll-free: 999-119
01-899-753-0777
Dominican Republic
Ecuador
General Support
General Support
El Salvador
General Support
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990 E-mail: support.euro.dell.com/fi/fi/emaildell/
Country Code: 358
Technical Support
Customer Care
Fax
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
City Code: 9
Switchboard
118
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care
City Codes: (1) (4)
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
Customer Care
Switchboard
Sales
Fax
Germany (Langen)
International Access Code: 00
Country Code: 49
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
06103 766-7222
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
City Code: 6103
Appendix
119
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Greece
Website: support.euro.dell.com
International Access Code: 00
Country Code: 30
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
00800-44 14 95 18
00800-44 14 00 83
2108129810
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
2108129811
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
1-800-999-0136
Guatemala
Guyana
General Support
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code: 001 Technical Support E-mail: apsupport@dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
2969 3191
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerAppâ„¢, PowerEdgeâ„¢,
PowerConnectâ„¢, and PowerVaultâ„¢)
2969 3196
Customer Care
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
India
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support
1600338045
and 1600448046
1600 33 8044
Sales (Large Corporate Accounts)
Sales (Home and Small Business)
1600 33 8046
120
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
U.K. Sales (dial within U.K. only)
Fax/Sales Fax
0870 907 4000
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
International Access Code: 00
Country Code: 39
City Code: 02
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Customer Care
Fax
Switchboard
Corporate
Technical Support
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
Customer Care
Fax
Switchboard
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Appendix
121
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001 Technical Support (servers)
toll-free: 0120-198-498
81-44-556-4162
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
81-44-520-1435
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
81-44-556-3894
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Faxbox Service
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
24-Hour Automated Order Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400
employees)
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
044-556-1469
Public Sales (government agencies, educational
institutions, and medical institutions)
Global Segment Japan
Individual User
044-556-3469
044-556-1760
044-556-4300
Switchboard
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001 Technical Support
toll-free: 080-200-3800
toll-free: 080-200-3801
Country Code: 82
Technical Support (Dimension, PDA, Electronics
and Accessories)
Sales
City Code: 2
toll-free: 080-200-3600
2194-6202
Fax
Switchboard
2194-6000
122
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Latin America
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
512 728-3883
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4397
512 728-4600
SalesFax (Austin, Texas, U.S.A.)
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
Technical Support
International Access Code: 00
Country Code: 352
342 08 08 075
+32 (0)2 713 15 96
26 25 77 81
Home/Small Business Sales
Corporate Sales
Customer Care
+32 (0)2 481 91 19
26 25 77 82
Fax
Macao
Technical Support
toll-free: 0800 105
34 160 910
Country Code: 853
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Website: support.ap.dell.com
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
toll-free: 1 800 881 306
toll-free: 1800 881 386
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
City Code: 4
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
Corporate Sales
toll-free: 1 800 888 202
toll-free: 1 800 888 213
Appendix
123
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Mexico
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
50-81-8800
International Access Code: 00
Country Code: 52
Sales
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
50-81-8800
Customer Service
Main
or 01-800-888-3355
toll-free: 1-866-278-6822
001-800-882-1519
Montserrat
General Support
Netherlands Antilles
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
General Support
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Technical Support Fax
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
City Code: 20
Home/Small Business Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
124
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
New Zealand
E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00
Country Code: 64
E-mail Customer Care (Australia and
New Zealand): apcustserv@dell.com
Customer Care
toll-free: 0800-289-335
(option 3)
Technical Support (for desktop and portable
computers)
toll-free: 0800 446 255
Technical Support (for servers and workstations)
Home and Small Business
Government and Business
Sales
toll-free: 0800 443 563
0800 446 255
0800 444 617
0800 441 567
Fax
0800 441 566
Nicaragua
General Support
001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Switchboard
815 35 043
671 16882
671 17575
23162298
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
0800-50-669
Peru
General Support
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011 E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
Customer Care
Sales
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
City Code: 22
Customer Service Fax
Reception Desk Fax
Switchboard
Appendix
125
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Portugal
Website: support.euro.dell.com
International Access Code: 00
Country Code: 351
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
Customer Care
Sales
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
1-800-805-7545
Puerto Rico
General Support
General Support
General Support
St. Kitts and Nevis
St. Lucia
toll-free: 1-877-441-4731
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005 Technical Support (Dimension, Inspiron, and
toll-free: 1800 394 7430
toll-free: 1800 394 7488
toll-free: 1800 394 7478
Electronics and Accessories)
Country Code: 65
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
Corporate Sales
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
Customer Care
International Access Code: 00
Country Code: 421
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
Fax
Tech Fax
Switchboard (Sales)
126
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
South Africa (Johannesburg)
International Access Code:
09/091
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
Technical Support
Customer Care
Sales
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Country Code: 27
City Code: 11
Fax
Switchboard
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 34
City Code: 91
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
Customer Care
Sales
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Switchboard
Fax
Corporate
Technical Support
Customer Care
Switchboard
Fax
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Appendix
127
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
Website: support.euro.dell.com
E-mail: support.euro.dell.com/se/sv/emaildell/
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
0771 340 340
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
City Code: 8
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Technical Support Fax
Sales
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
Technical Support for XPS portable computers only
0848 33 88 57
0844 811 411
Technical Support (Home and Small Business) for
all other Dell products
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
Switchboard
Taiwan
Website: support.ap.dell.com
International Access Code: 002 E-mail: ap_support@dell.com
Country Code: 886 Technical Support (OptiPlex, Latitude, Inspiron,
toll-free: 00801 86 1011
toll-free: 00801 60 1256
Dimension, and Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 00801 60 1250
(option 5)
Transaction Sales
Corporate Sales
toll-free: 00801 65 1228
toll-free: 00801 651 227
128
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Thailand
Website: support.ap.dell.com
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell
toll-free: 1800 0060 07
toll-free: 1800 0600 09
Precision)
Country Code: 66
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
Transaction Sales
toll-free: 1800 006 009
toll-free: 1800 006 006
1-800-805-8035
Trinidad/Tobago
General Support
Turks and Caicos Islands
U.K. (Bracknell)
General Support
toll-free: 1-866-540-3355
Website: support.euro.dell.com
International Access Code: 00
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
City Code: 1344
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support for XPS portable computers only
0870 366 4180
0870 908 0800
Technical Support (direct and general) for all other
products
Global Accounts Customer Care
Home and Small Business Customer Care
Corporate Customer Care
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
Preferred Accounts (500–5000 employees)
Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
01344 373 193
01344 373 199
01344 373 194
Home and Small Business Sales
Corporate/Public Sector Sales
Home and Small Business Fax
General Support
0870 907 4000
01344 860 456
0870 907 4006
Uruguay
toll-free: 000-413-598-2521
Appendix
129
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
toll-free: 1-800-247-9362
toll-free 1-877-459-7298
International Access Code: 011 AutoTech (portable and desktop computers)
Country Code: 1
Technical Support (Dell TV, Printers, and
Projectors) for Relationship customers
Consumer (Home and Home Office) Technical
toll-free: 1-800-624-9896
Support for all other Dell products
Customer Service
toll-free: 1-800-624-9897
toll-free: 1-877-Dellnet
(1-877-335-5638)
DellNetâ„¢ Service and Support
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
Financial Services (Dell Preferred Accounts [DPA])
Business
Customer Service and Technical Support
Employee Purchase Program (EPP) Customers
Printers and Projectors Technical Support
Public (government, education, and healthcare)
Customer Service and Technical Support
Employee Purchase Program (EPP) Customers
Dell Sales
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
toll-free: 1-888-798-7561
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
U.S. Virgin Islands
Venezuela
General Support
General Support
1-877-673-3355
8001-3605
130
Appendix
customizable lights, 16,
A
C
audio connectors
description, 20
CardBus technology
PC Cards, 51
audio device
connecting, 38
problems, 62
Dell
CD-RW drive
problems, 62
support policy, 111
CDs
Dell Diagnostics, 59
B
using, 35
Dell MediaDirect, 15, 37
battery
Check Disk, 63
Dell Premier Support
website, 9, 11
charge gauge, 23, 32
charging, 33
replacing, 96
checking the charge, 32
description, 23
installing, 34
description, 14
computer
crashes, 68-69
diagnostics
Dell, 59
restore to previous operating
low-battery warning, 33
performance, 31
power meter, 32
removing, 33
slow performance, 64, 69
specifications, 103
stops responding, 68
digital-video interface. See
DVI
display
storing, 34
description, 13-14
removing, 97
blanks
software and hardware
PC Cards, 51
connecting
audio device, 38
Bluetooth® wireless
technology
display settings for a TV
enabling in Windows XP, 45
device status light, 17
installing, 100
copying CDs
helpful tips, 36
how to, 35
documentation
help file, 9
boot sequence, 110
online, 11
copying DVDs
helpful tips, 36
how to, 35
Product Information Guide, 9
Setup Diagram, 9
Index
131
drivers
about, 78
identifying, 78
hardware
L
conflicts, 81
Hardware Troubleshooter, 81
Help and Support Center, 12
help file, 9
Microsoft Windows, 10
Service Tag, 10
drives
lights
customizable color, 16, 18-19,
hinge cover
description, 94
See hard drive
DVD drive
problems, 62
M
DVDs
using, 35
media control buttons
description, 15
I
description, 21
IEEE 1394 connector
description, 20
play/pause/Dell
problems, 66
memory
Internet connection, 25
E
installing, 87
removing, 88
messages
error, 65
K
F
Microsoft Windows label, 10
keyboard
fan
installing, 91
description, 16
numeric keypad, 47
problems, 66
shortcuts, 47
description, 19, 21, 23
Finding Information, 9
description, 24
floppy drive
connecting to a USB
modem
keyboard status lights
description, 16
modem connector
description, 22
keypad
H
numeric, 47
monitor
hard drive
problems, 76
See display
description, 23
problems, 63
replacing, 85
returning to Dell, 87
132
Index
power (continued)
surge protectors, 28
UPS, 28
problems (continued)
N
network
performance, 64, 69
problems, 70
power light
network connector
description, 22
sound and speakers, 74
spyware, 64, 69
conditions indicated by, 71
printer
technical support policy, 111
video and display, 76
cable, 27
connecting, 27
problems, 72
USB, 27
Wizard, 68
O
problems
reinstalling Windows XP, 80
blue screen, 69
optical drive
description, 17
CD drive, 62
37, 48
CD-RW drive, 62
computer crashes, 68-69
computer does not start up, 68
computer stops responding, 68
conflicts, 81
optical-drive locking screw
description, 24
optical-drive tray eject button
description, 18
Dell Diagnostics, 59
drives, 61
RAM. See memory
DVD drive, 62
P
hard drive, 63
PC Card slot
description, 20
keyboard, 66
PC Cards
lockups, 67
safety instructions, 9
blanks, 51-52
CardBus technology, 51
extended, 51
network, 70
scanner
problems, 73
power light conditions, 71
installing, 51
removing, 52
program crashes, 68
program stops responding, 68
programs and Windows
compatibility, 68
restore to previous operating
state, 79
Secure Digital card slot
description, 19
slot, 51
types, 51
security cable slot
description, 18
wireless network adapter, 51
power
Service Tag, 10
line conditioners, 28
problems, 71
scanner, 73
Setup Diagram, 9
protection devices, 28
Index
133
software
troubleshooting
conflicts, 81
W
conflicts, 81
problems, 68-69
warranty, 9
Dell Diagnostics, 59
external keyboard
problems, 66
Windows XP
speakers
Device Driver Rollback, 79
enabling display settings for a
TV, 45
description, 16
problems, 74
volume, 74
Hardware Troubleshooter, 81
Help and Support Center, 12
restore to previous operating
state, 79
Help and Support Center, 12
Program Compatibility
Wizard, 68
specifications, 103
spyware, 64, 69
See problems
reinstalling, 79-80
TV
System Restore, 79-80
connecting, 38
support
wireless network, 56
policy, 111
wireless network adapter
PC Cards, 51
S-video TV-out connector
connecting a TV, 22
description, 22
U
System Restore, 79-80
uninterruptible power supply.
See UPS
UPS, 28
USB connectors
T
technical support
policy, 111
touch pad
V
customizing, 50
description, 15
using, 50
video
problems, 76
video connector
description, 21
134
Index
|
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