Dell™ P1911 Flat Panel Monitor User's Guide
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your monitor.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury or death.
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the
ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model P1911b, P1911t.
AUG 2010 Rev. A00
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VGA Cable (attached to the monitor)
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DVI Cable
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USB up stream cable (enables the USB ports on the monitor)
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Drivers and Documentation media
Quick Setup Guide
Safety Information
Product Features
The Dell Professional P1911 flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:
■ 48.26 cm (19 inches) viewable area display (Measured diagonally) .
■ 1440x900 resolution, plus full-screen support for lower resolutions.
■ Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.
■ Tilt, Swivel, Vertical Extension and rotate adjustment capabilities.
■ Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media which includes an information file (INF), Image color Matching File (ICM), and product documentation.
■ Energy Saver feature for Energy Star compliance.
■ Security lock slot.
■ Asset Management Capable.
■ EPEAT Gold Rating.
■ Halogen Reduced.
■ Energy Gauge shows the energy level being consumed by the monitor in real time.
■ PowerNap Software included (comes in the CD shipped with the monitor).
■ DCR 50,000:1.
Identifying Parts and Controls
NOTE: Using Black bezel model for illustration
Front View
Front View
Front panel controls
Label Description
1
2
3
4
5
Energy Modes (default, but configurable)
Brightness & Contrast (default, but configurable)
Menu
Exit
Power button (with power light indicator)
Back View
Back view
Back View with monitor stand
Use
Label
Description
VESA mounting holes (100mm)
To mount the monitor.
1
(Behind attached base plate)
Security lock slot
2
3
4
5
6
To help secure your monitor.
Dell Soundbar mounting brackets
Stand Release Button
To attach the optional Dell Soundbar.
To press to release the stand.
Cable management slot
label compartment
To organize cables by placing them through the slot.
To pull out to view labels
Note: The regulatory rating label and barcode serial number label is revealed when plate is pulled out from USB compartment.
Label View
Monitor front view with pull-out card extended to reveal barcode serial number marks.
Monitor rear view with pull-out card extended to reveal regulatory marks.
Monitor rear view with pull-out card inserted back to provide a clean back view.
Label
Description
Barcode serial number label
Regulatory label
Use
To contact Dell for technical support.
Lists the regulatory approvals.
1
2
NOTE: The regulatory rating label and barcode serial number label is revealed when plate is pulled out from USB compartment.
Side View
Screen type
Panel type
Active matrix - TFT LCD
TN
48.26 cm (19 inches viewable image
size)
Screen dimensions
Preset display area:
Horizontal
408.24(H) X 255.15(V)
408.24 mm (16.08 inches)
255.15 mm (10.05 inches)
0.2835 mm
Vertical
Pixel pitch
160° (vertical) typical, 160°
(horizontal) typical
Viewing angle
Luminance output
Contrast ratio
250 cd/m²(typical)
1000:1 (typical)
Dynamic contrast ratio
Faceplate coating
Backlight
50,000:1 (max.)
Antiglare with hard-coating 3H
CCFL (2) edgelight system
5 ms typical
Response Time
Color Gamut
80%*
*[P1911] color gamut (typical) is based on CIE1976 (80%) and CIE1931 (72%) test standards.
Appendix
Dell™ P1911 Flat Panel Monitor User's Guide
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Help on PowerNap Installation
To install PowerNap succesfully, follow these steps:-
®
®
1. Check Operating System Requirements
2. Install Entech API
Windows XP, Windows Vista , Windows
7
3. Install PowerNap Software
Setting Up Your Monitor
Dell™ P1911 Flat Panel Monitor
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440 X 900 again.
NOTE: If you are unable to set the resolution to 1440 x 900, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.
Setting Up Your Monitor
Dell™ P1911 Flat Panel Monitor
If you have non Dell™ desktop, portable computer, or graphic card
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440 X 900 again.
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In Windows Vista or Windows 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Click Advanced Settings.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440 X 900 again.
NOTE: If you are unable to set the resolution to 1440 x 900, please contact the manufacturer of your computer or consider purchasing a graphics adapter tha
support the video resolution of 1440 x 900.
Operating the Monitor
Dell™ P1911 Flat Panel Monitor User's Guide
PowerNap Software
Setting the Maximum Resolution
Using the Dell Soundbar (Optional)
Using the Tilt, Swivel, and Vertical Extension
Rotating the monitor
Adjusting the Rotation Display Settings of Your System
Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,
an OSD shows the numeric values of the characteristics as they change.
The following table describes the front panel buttons:
Front panel Button
Description
1
2
Use this button to directly access the "Energy modes" menu.
Shortcut
key/ Energy
modes
Use this button to directly access the "Brightness/Contrast" menu.
Shortcut key /
Brightness/Contrast
3
4
Use the MENU button to launch the on-screen display (OSD) and select the OSD Menu. See
Menu
Exit
Use this button to go back to the main menu or exit the OSD main menu.
5
Use the Power button to turn the monitor on and off.
The Blue LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power
save mode.
Power
(with power light
indicator)
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1. Press the MENU button to launch the OSD menu and display the main menu.
Main Menu for Analog (VGA) Input
or
Main Menu for Digital (DVI-D) Input
NOTE: AUTO ADJUST is only available when you use the analog (VGA) connector.
2. Press the
and
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the monitor.
Press the
or
button once to activate the highlighted option.
buttons to select the desired parameter.
3.
4. Press the
and
5. Press
to enter the slide bar and then use the
or
button, according to the indicators on the menu, to make your changes.
6. Press the
button once to return to the main menu to select another option or press the
button two or three times to exit from the OSD menu.
Icon
Menu and
Description
Submenus
Energy Gauge
This meter shows the energy level being consumed by the monitor in real time. When the meter is green, it indicates the monit
consuming low energy level. When the energy consumed increases, the meter will change to yellow and subsequently red.
Brightness/Contrast Use this menu to activate Brightness/Contrast adjustment.
Brightness
Brightness adjusts the luminance of the backlight.
Press the
button to increase brightness and Press the
button to decrease brightness (min 0 ~ max 100).
NOTE: Brightness control will be greyed out during "Screen dim" in PowerNap option when screen saver is activated.
Contrast
Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.
Press the
button to increase contrast and Press the
button to decrease contrast (min 0 ~ max 100).
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
AUTO ADJUST
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings fo
with your particular setup.
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tu
your monitor by using the Pixel Clock and Phase controls under Displays Settings.
The following dialog appears on a black screen as the monitor automatically adjusts to the current input:
NOTE: In most cases, Auto Adjust produces the best image for your configuration.
NOTE: AUTO ADJUST option is only available when you are using the analog (VGA) connector.
Use the INPUT SOURCE menu to select between different video signals that may be connected to your monitor.
INPUT SOURCE
Auto Select
VGA
Select Auto Select to scan for available input signals.
Select VGA input when you are using the analog (VGA) connector. Press
Select DVI-D input when you are using the Digital (DVI) connector. Press
to select the VGA input source.
to select the DVI input source.
DVI-D
Color Settings
Use the Color Settings to adjust the color setting mode and color temperature.
There are different color setting sub-menus for VGA/DVI-D and Video input.
Input Color Format
Mode Selection
Preset Mode
Allows you to set the video input mode to.
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RGB: Select this option if your monitor is connected to a computer or DVD player using the VGA and DVI cable or the HDM
DVI adapter.
YPbPr: Select this option if your DVD player supports only YPbPr output.
Allows you to set the display mode to:
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Graphics: Select this mode if your monitor is connected to your computer.
Video: Select this mode if your monitor is connected to a DVD player.
NOTE:Depending upon the Display Mode you select the Preset Modes available for your monitor changes.
When you select Graphics, you can choose Standard, Multimedia, Game, Warm, Cool, or Custom (RGB):
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Standard: Loads the monitor's default color settings. This is the default preset mode.
Multimedia: Loads color settings ideal for multimedia applications.
Game: Loads color settings ideal for most gaming applications.
Warm: Increase the color temperature. The screen appears warmer with a red/yellow tint.
Cool: Decreases the color temperature. The screen appears cooler with a blue tint.
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Custom (R, G, B): Allows you to manually adjust the color settings. Press the
and
buttons to adjust the Red, G
and Blue values and create your own preset color mode.
When you select Video, you can choose Movie, Game, Sports, or Nature:
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Movie: Loads color settings ideal for movies. This is the default preset mode.
Game: Loads color settings ideal for game.
Sports: Loads color settings ideal for sports.
Nature: Loads color settings ideal for nature.
Hue
This feature can shift color of video image to green or purple. This is used to adjust the desired flesh tone color. Use
adjust the hue from '0' to '100' .
or
Press
Press
to increase the green shade of the video image
to increase the purple shade of the video image
NOTE: Hue adjustment is available only for video input.
Saturation
This feature can adjust the color saturation of the video image. Use
or
to adjust the saturation from '0' to '100'.
Press
Press
to increase the monochrome appearance of the video image
to increase the colorful appearance of the video image
NOTE: Saturation adjustment is available only for video input.
Reset Color Setting
s
Resets your monitor's color settings to the factory defaults.
Use the Display Settings to adjust image.
DISPLAY
SETTINGS
Display Setting submenu for VGA input
Display Setting submenu for DVI-D input
Wide Mode
Adjust the image ratio as 4:3 or full screen.
Horizontal Position
Use the
NOTE: When using a DVI source, the Horizontal Position setting is not available.
Use the and buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).
NOTE: When using a DVI source, the Vertical Position setting is not available.
and
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
Vertical Position
Sharpness
Pixel Clock
This feature can make the image look sharper or softer. Use
or
to adjust the sharpness from '0' to '100'.
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference.
Use the
and
buttons to adjust for best image quality.
Phase
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Pha
(fine), again.
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.
Dynamic
Contrast
The Dynamic Contrast adjustment helps the user to get a higher contrast if you choose Game preset, Movie Preset, Sports Pre
and Nature Preset.
Use the
Use the
button to enable the Dynamic Contrast adjustment.
button to disable the Dynamic Contrast adjustment.
NOTE: Dynamic Contrast is not available (greyed out) in Energy Smart modes.
Reset Display Setti Select this option to restore default display settings.
ngs
OTHER SETTINGS
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains
screen, and so on.
Language
Language option to set the OSD display to one of eight languages (English, Espanol, Francais, Deutsch, Brazilian Portuguese,
Russian, Simplified Chinese or Japanese).
Menu Transparency This function is used to change the OSD background from opaque to transparent.
Menu Timer OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.
Use the
and
buttons to adjust the slider in 1 second increments, from 5 to 60 seconds.
Setting Up Your Monitor
Dell™ P1911 Flat Panel Monitor
Setting the display resolution to 1440 X 900 (maximum)
For maximum display performance while using the Microsoft Windows operating systems, set the display resolution to 1440 X 900 pixels by performing the
following steps:
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1440 X 900.
4. Click OK.
®
®
In Windows Vista or Windows 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1440 X 900.
4. Click OK.
If you do not see 1440 X 900 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the computer
system you are using, and follow the provided directions:
Dell™ P1911 Flat Panel Monitor
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the
ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model P1911b, P1911t.
AUG 2010 Rev. A00
Setting Up the Monitor
Dell™ P1911 Flat Panel Monitor User's Guide
Attaching the Stand
NOTE: The stand is detached when the monitor is shipped from the factory.
NOTE: This is applicable for a monitor with a stand. When the OptiPlex™ USFF 780/ OptiPlex™ SFF 980 AIO stand is bought, please refer to the respective
guide for set up instructions.
To attach the monitor stand:
1. Place the stand on a flat surface
2. Fit the groove on the back of the monitor to the two tabs on the upper part of the stand.
3. Lower the monitor so that the monitor mounting area snaps ontoorlocks on to the stand.
Connecting Your Monitor
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect either the white (digital DVI-D) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your
computer. Do not use both cables on the same computer. Use both the cables only when they are connected to two different computers with
appropriate video systems.
Connecting the white DVI cable
Connecting the blue VGA cable
NOTE: The Graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Connecting the USB cable
After you have completed connecting the DVI/VGA cable, follow the procedure below to connect the USB cable to the computer and complete your monitor
setup:
1. Connect the upstream USB cable (cable supplied) to the monitor upstream port and then to the appropriate USB port on your computer (see bottom
view for details).
2. Connect USB peripherals to the downstream USB ports (side or bottom) on the monitor. (See side or bottom view for details.)
3. Plug the power cables for your computer and monitor into a nearby outlet.
4. Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
5. Use the cable holder on the monitor stand to organize the cables.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot
to organize all cables as shown above.
Attaching the Dell Soundbar
CAUTION: Do not use with any device other than Dell Soundbar.
NOTE: Soundbar Power Connector +12V DC output is for optional Dell Soundbar only.
1. Working from the rear of the monitor, attach the Soundbar aligning the two slots with the two tabs along the bottom rear of the monitor.
2. Slide the Soundbar to the left until it snaps into place.
4. Insert the lime-green mini stereo plug from the rear of the Soundbar into the computer's audio output jack.
Removing the Stand
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.
NOTE: This is applicable for a monitor with a stand. When the OptiPlex™ USFF 780/ OptiPlex™ SFF 980 AIO stand is bought, please refer to the
respective AIO stand setup guide for set up instructions.
To remove the stand:
1. Rotate the stand to allow access to the stand release button.
2. Press and hold the Stand release button.
3. Lift the stand up and away from the monitor.
Wall Mounting (Optional)
(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible base mounting kit.
1. Place the monitor panel on a soft cloth or cushion on stable flat table.
2. Remove the stand
3. Use a screwdriver to remove the four screws securing the plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the LCD.
5. Mount the LCD on the wall by following the instructions that came with the base mounting kit.
NOTE: For use only with UL Listed Wall Mount Bracket with minimum weight/load bearing capacity of 3.10 kg.
Troubleshooting
Dell™ P1911 Flat Panel Monitor User's Guide
Troubleshooting Your Monitor
Self-Test Feature Check
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll
through the screen.
or
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode
after 15 minutes if left at this state.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the Button 4 on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.
The test is complete when the white screen appears. To exit, press the Button 4 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power No picture
LED off
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Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
Verify that the power outlet is functioning properly using any other electrical equipment.
Ensure that the power button is depressed fully.
No Video/Power No picture
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Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
LED on
or no
brightness
Poor Focus
Picture is
fuzzy,
blurry, or
ghosting
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:10).
Shaky/Jittery
Video
Wavy
picture or
fine
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
movement
Relocate the monitor and test in another room.
Missing Pixels
LCD screen
has spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com.
Stuck-on Pixels
LCD screen
has bright
spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com.
Brightness
Problems
Picture too
dim or too
bright
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Geometric
Distortion
Screen not
centered
correctly
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust Horizontal Position& Vertical Position controls via OSD.
NOTE: When using DVI-D input, the positioning adjustments are not available.
Horizontal/VerticalScreen has
Lines one or more
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
lines
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Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
NOTE: When using DVI-D input, the Pixel Clock and Phase adjustments are not available.
Synchronization Screen is
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Problems
scrambled
or appears
torn
Safety Related
Issues
Visible signs
of smoke or
sparks
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Do not perform any troubleshooting steps.
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions
on & off
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Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color
Wrong Color
Picture
missing
color
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Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Check for bent or broken pins in the video cable connector.
Picture color
not good
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color
Management is turned off.
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Image retention Faint
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Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power
Alternatively, use a dynamically changing screensaver.
from a static
shadow
image left on the from the
monitor for a long static image
period of time
displayed
appears on
the screen
Product Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
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Check the Scaling Ratio setting in Image Setting OSD
Reset the monitor to Factory Settings.
Cannot adjust the monitor withOSD does not appear on the
the buttons on the front panel screen
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
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Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check to make sure Video Source to S-Video, Composite or Component is powered and
playing video media.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
No picture, the LED light is
green. When you press "+", "-"
or "Menu" key, the message
"No S-Video input signal", or
"No Composite input signal", or
"No Component input signal"
appears
Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics.
NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.
Universal Serial Bus (USB) Specific Problems
Specific Symptoms
USB interface is not working
What You Experience
USB peripherals are not
working
Possible Solutions
Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch off and then turn on the monitor again.
Reboot the computer.
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Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
High Speed USB 2.0 interface isHigh Speed USB 2.0
slow. peripherals working slowly or
not working at all
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Check that your computer is USB 2.0-capable.
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
is used.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Reboot the computer.
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Dell™ Soundbar Problems
Common Symptoms
What You Experience
Possible Solutions
No Sound
No Sound
No power to Soundbar - the
power indicator is off
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (Blue LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
Soundbar has power - power
indicator is on
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Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
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Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
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Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
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Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low
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Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
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Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).
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