Dell™ E1910H Flat Panel Monitor User's Guide
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has
determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E1910Hc
March 2009 Rev. A00
Product Features
The Dell™ E1910H flat panel display has an active matrix, Thin-film Transistor, Liquid Crystal Display. The monitors features include:
■ Dell E1910H has a 18.5-inch (470.0 mm) viewable area display.
■ 1366 x 768 resolution, plus full-screen support for lower resolutions.
■ Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.
■ Tilt adjustment capability.
■ Removable pedestal and Video Electronics Standards Association (VESA) 100mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media which includes an information file (INF), Image Color Matching File (ICM), and product documentation.
■ Energy Saver feature for ENERGY STAR® compliance.
■ Security lock slot.
■ Halogen reduced.
Identifying Parts and Controls
Front View
Function buttons (For more information, see
1.
2. Power On/Off button (with LED indicator)
Back View
Label Description
Use
1
2
3
4
5
Barcode serial number label
Refer to this label if you need to contact Dell for technical support.
List the regulatory approvals.
Regulatory rating label
VESA mounting holes (100mm)
Security lock slot
To mount the monitor.
Use a security lock with the slot to help secure your monitor.
To attach the optional Dell Soundbar.
Dell soundbar mounting brackets
Side View
Left Side
Right Side
Bottom View
Label Description
Use
1
2
AC power connector
VGA connector
To connect the monitor power cable.
To connect your computer to the monitor using a VGA cable.
Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for the various connectors of your monitor.
Power Management Modes
If you have VESA's DPM compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use. This
is referred to as Power Save Mode. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning.
The following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power Consumption
Normal operation
Active
Active
Active
Blue
19 W(Typical)
23 W(Max)
Active-off mode
Switch off
Inactive
-
Inactive
-
Blank
-
Amber
Off
Less than 1 W
Less than 1 W
The OSD will only function in the normal operation mode. When any button except power button is pressed in Active-off mode, the following messages will be
displayed:
NOTE: Dell E1910H Flat Panel monitor is TC003 and ENERGY STAR®-compliant.
Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin Assignments
15-pin D-Sub connector
Pin Number Monitor Side of the 15-pin Side Signal Cable
1
Video-Red
Video-Green
Video-Blue
GND
2
3
4
5
Self-test
GND-R
6
7
GND-G
8
GND-B
9
DDC +5V
GND-sync
GND
10
11
12
13
14
15
DDC data
H-sync
V-sync
DDC clock
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Dat
(EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are
automatic. You can select different settings if required.
Flat Panel Specifications
Model number
Screen type
Panel Type
Dell E1910H Flat Panel Monitor
Active matrix - TFT LCD
TN
18.5 inches
(18.5-inch wide viewable image size)
Screen dimensions
Preset display area:
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Horizontal
Vertical
409.8 mm (16.1 inches)
230.4 mm (9.07 inches)
Pixel pitch
0.300 mm
Viewing angle:
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Horizontal
Vertical
160° typical
160° typical
Luminance output
Contrast ratio
Faceplate coating
Backlight
250 CD/m ²(typical)
1000 to 1 (typical)
Anti-glare
2 CCFL edgelight system
5ms typical
Response Time
Color Gamut
83% (typical)*
*Dell E1910H Flat Panel monitor color gamut (typical) is based on CIE 1976 (83%) and CIE1931 (72%) test standards.
Resolution Specifications
Model number
Dell E1910H Flat Panel Monitor
Scan range
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Horizontal
Vertical
30 kHz to 83 kHz (automatic)
56 Hz to 75 Hz (automatic)
Maximum preset resolution
1366 x 768 at 60 Hz
Electrical Specifications
Model number
Dell E1910H Flat Panel Monitor
Analog RGB: 0.7 Volts +/-5%, 75 ohm input
impedance
Video input signals
Separate horizontal and vertical
synchronizations, polarity-free TTL level, SOG
(Composite SYNC on green)
Synchronization input signals
AC input voltage / frequency / current 100 to 240 VAC/50 or 60 Hz + 3 Hz/1.6A (Max.)
120V:30A (Max.)
240V:60A (Max.)
Inrush current
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and centering:
Display Mode
VESA, 720 x 400
Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock (MHz)
Sync Polarity
(Horizontal/Vertical)
31.5
31.5
37.5
37.9
46.9
48.4
60.0
47.7
70.0
60.0
75.0
60.0
75.0
60.0
75.0
60.0
28.3
25.2
31.5
40.0
49.5
65.0
78.8
85.5
-/+
-/-
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1366 x 768
-/-
+/+
+/+
-/-
+/+
+/+
Physical Characteristics
The following table lists the monitor physical characteristics:
Model Number
Dell E1910H Flat Panel Monitor
Connector type
15-pin D-subminiature, blue connector;
Analog: Detachable, D-Sub, 15pins, shipped
attached to the monitor
Signal cable type
Dimensions: (with stand)
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Height
Width
Depth
13.36 inches ( 339.3 mm)
17.48 inches ( 444.0 mm)
6.13 inches ( 155.6 mm)
Dimensions: (without stand)
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Height
Width
Depth
10.42 inches ( 264.6 mm)
17.48 inches ( 444.0 mm)
2.52 inches ( 64.0 mm)
Stand dimensions:
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Height
Width
Depth
4.91 inches ( 124.7 mm)
9.84 inches ( 250.0 mm)
6.13 inches ( 155.6 mm)
Weight with packaging
12.10 lbs (5.50 kg)
Weight with stand assembly and cables
8.58 lbs ( 3.90 kg)
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables)
7.04 lbs ( 3.20 kg)
1.54 lbs ( 0.70 kg)
Weight of stand assembly
Environmental Characteristics
The following table lists the environmental conditions for your monitor:
Model Number
Dell E1910H Flat Panel Monitor
Temperature
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Operating
0° to 40°C (32° to 104°F)
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Non-operating
Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)
Humidity
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Operating
Non-operating
10% to 80% (non-condensing)
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90%(non-condensing)
Altitude
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Operating
Non-operating
3,657.6m (12,000 ft) max
12,192m (40,000 ft) max
71.82 BTU/hour (maximum)
64.98 BTU/hour (typical)
Thermal dissipation
LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed
pixel that appears as an extremely tiny dark or bright discolored spot.When the pixel remains permanently lit, it is known as a “bright dot.” When the pixel
remains black, it is known as a “dark dot.”
In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered norma
and within competitive standards. For more information, see Dell Support site at: support.dell.com.
Maintenance Guidelines
Caring for Your Monitor
CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
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To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
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Use a slightly dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as a darker-colored monitor may scratch and show white scuff marks more than a lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Appendix
Dell™ E1910H Flat Panel Monitor User's Guide
CAUTION: Safety Instructions
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Setting Up Your Monitor
Dell™ E1910H Flat Panel Monitor
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1366x768 again.
NOTE: If you are unable to set the resolution to 1366x768, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.
Setting Up Your Monitor
Dell™ E1910H Flat Panel Monitor
If you have a non Dell™ desktop, portable computer, or graphics card
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1366x768 again.
NOTE: If you are unable to set the resolution to 1366x768, please contact the manufacturer of your computer or consider purchasing a graphics adapter
that will support the video resolution of 1366x768.
Operating the Monitor
Dell™ E1910H Flat Panel Monitor User's Guide
Using the Dell Soundbar (Optional)
Power On the Monitor
Press the
button to turn on the monitor
Using the Front Panel Controls
Use the keys on the front of the monitor to adjust the image settings.
Front panel Key
A
Description
Preset modes
Brightness / Contrast
Menu
B
Use the Brightness / Contrast key to direct access to the "Brightness" and "Contrast" control menu.
C
Use the Menu key to open the on-screen display(OSD).
D
Use the Exit key to exit on-screen display(OSD) from menu and sub-menus.
Exit
Front panel Key
Use the keys on the front of the monitor to adjust the image settings.
Front panel Key
A
Description
Use the Up key to adjust (increase ranges) items in the OSD menu.
Up
B
Use the Down key to adjust (decrease ranges) items in the OSD menu.
Down
C
Use the OK key to confirm your selection.
OK
D
Use the back key to back previous menu.
Back
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1.
Press the
button to open the OSD menu and display the main menu.
Main Menu
2.
3.
4.
5.
6.
Press the
and
buttons to toggle between options in the Menu. As you move from one icon to another, the option name is highlighted.
button again.
buttons to select the desired parameter.
To select the highlighted item on the menu press the
Press the
Press the
Select the
and
button to enter the slide bar and then use the
or
buttons, according to the indicators on the menu, to make your changes.
to accept and return to previous menu.
to return to previous menu without accepting current settings or
The table below provides a list of all the OSD menu options and their functions.
Icon
Menu and Submenus
Description
BRIGHTNESS/CONTRAST Use the Brightness and Contrast menu to adjust the Brightness/Contrast.
Back
Press
to go back to the main menu.
Brightness
Contrast
Allows you to adjust the brightness or luminance of the backlight.
Press the key to increase brightness and press the key to decrease brightness (min 0 ~ max 100).
Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen. A
contrast only if you need further adjustment.
Press the
key to increase contrast and press the
key to decrease contrast (min 0 ~ max 100).
Auto Adjust
Use this key to activate automatic setup and adjust menu. The following dialog appears on a black screen as the monit
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can fu
Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables..
COLOR SETTINGS
Use the Color Setting menu to adjust the monitor's color settings.
Back
Press
to go back to the main menu.
Input Color Format
Allows you to set the video input mode to:
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RGB: Select this option if your monitor is connected to a computer or DVD player using the HDMI cable or the HDM
YPbPr: Select this option if your DVD player supports only YPbPr output.
Mode Selection
Allows you to set the display mode to:
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Graphics: Select this mode if your monitor is connected to your computer.
Video: Select this mode if your monitor is connected to a DVD player.
NOTE: Depending upon the Display Mode you select the Preset Modes available for your monitor change.
Preset Mode
Allows you to choose from a list of preset color modes.
In the Graphics mode, you can set the color to the following preset values:
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Standard: Loads the monitor's default color settings. This is the default preset mode.
Multimedia: Loads color settings ideal for multimedia applications.
Game: Loads color settings ideal for most gaming applications.
Warm: Increase the color temperature. The screen appears warmer with a red/yellow tint.
Cool: Decreases the color temperature. The screen appears cooler with a blue tint.
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Custom (RGB): Allows you to manually adjust the color settings. press the
and
keys to adjust the Red,
your own preset color mode.
In the Video mode, you can set the color to the following preset values:
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Movie: Loads color settings ideal for movies. This is the default preset mode.
Game: Loads color settings ideal for most gaming applications.
Sports: Loads color settings ideal for sports.
Nature: Loads color settings ideal for nature.
Hue
Allows you to adjust the skin tone of the image. Use
or
to adjust the hue from '0' to '100'.
NOTE: Hue adjustment is available only in the Video mode.
Saturation
Allows you to adjust the color saturation of the image. Use
or
to adjust the saturation from '0' to '100'.
NOTE: Saturation adjustment is available only in the Video mode.
Reset Color Settings
DISPLAY SETTINGS
Resets your monitor's color settings to the factory defaults.
Use the Displays Settings menu to adjust the monitor's display settings.
Back
Press
to go back to the main menu.
Horizontal Position
Vertical Position
Sharpness
Use the
or
or
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
Use the
buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+)
This feature can make the image look sharper or softer. Use
or
to adjust the sharpness from '0' to '100'
Pixel Clock
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. Use
or
buttons to a
Phase
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then u
Reset Display Settings
OTHER SETTINGS
Select this option to restore default display settings.
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu r
Back
Press
to go back to the main menu.
Language
Allows you to set the OSD display to one of eight languages: English, Spanish, French, German, Japanese, Brazilian Por
Menu Transparency
Menu Timer
Allows you to adjust the OSD background from opaque to transparent.
Allows you to set the time for which the OSD remains active after you press a key on the monitor.
Use the
and
keys to adjust the slider in 1 second increments, from 5 to 60 seconds.
Menu Lock
Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All keys are locked exce
NOTE: When the OSD is locked, pressing the menu key takes you directly to the OSD settings menu, with 'OSD Lock' p
hold
key for 15 seconds to unlock and allow user access to all applicable settings.
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows a software on your computer to adjust the monitor display s
balance etc.
Enable (Default): Optimizes the performance of your monitor and provides a better customer experience.
Disable: Disables the DDC/CI option and the following message appears on the screen.
Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some
feature by selecting "Enable".
LCD Conditioning
Factory Reset
Personalize
Resets all OSD settings to the factory preset values.
Allows you to adjust shortcut key for: 1. Preset modes, 2. Brightness / Contrast, 3. Auto Adjust.
Back
Press
to go back to the main menu.
OSD Warning Messages
When the monitor does not support a particular resolution mode you will see the following message:
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the
Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1366 x 768.
You will see the following message before the DDC/CI function is disabled.
When the monitor enters the Power Save mode, the following message appears:
Activate the computer and wake up the monitor to gain access to the OSD
If you press any button other than the power button the following messages will appear depending on the selected input:
If VGA cable is not connected, a floating dialog box as shown below appears.
Setting the Maximum Resolution
To set the Maximum resolution for the monitor:
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 1366 x 768.
4. Click OK.
If you do not see 1366 x 768 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures:
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If you have a Dell desktop or portable computer:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
¡
¡
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
¡
Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system, mountable on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the
overall system level, a LED for power indication, and two audio headset jacks.
1.
2.
3.
Power/volume control
Power indicator
Headphone connectors
Using the Tilt
Tilt
With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle.
NOTE: The stand is detached when the monitor is shipped from the factory.
Setting Up Your Monitor
Dell™ E1910H Flat Panel Monitor
Setting the display resolution to 1366X768 (Maximum)
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 1366 x 768 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1366 X 768.
4. Click OK.
If you do not see 1366 X 768 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
Dell™ E1910H Flat Panel Monitor
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined
that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E1910Hc
March 2009 Rev. A00
Setting Up the Monitor
Dell™ E1910H Flat Panel Monitor User's Guide
Attaching the Stand
NOTE: The stand is detached when the monitor is shipped from the factory.
To attach the base of the stand to the monitor stand:
1. Place the monitor stand base on a stable table top.
2. Slide the monitor stand body in the correct direction down onto the back until it clicks into place.
Connecting Your Monitor
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect the blue display connector cable to the corresponding video port on the back of your computer.
Connecting the Blue VGA Cable
CAUTION: The Graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Removing the Stand Base
To remove the base of the stand from the monitor:
1. Place the monitor panel on soft cloth or cushion on a stable flat table.
2. Press and hold the release latch, while pulling the base of the stand away from the
monitor.
Attaching the Dell Soundbar(Optional)
NOTICE: Do not use with any device other than the Dell Soundbar.
To attach the soundbar:
1.
2.
3.
4.
Working from the back of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
Slide the Soundbar to the left until it snaps into place.
Connect the Soundbar with the DC power connector from the Soundbar Power Adaptor.
Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.
Removing the Stand for VESA Wall Mount
To remove the stand assembly from the monitor:
1. Place the monitor panel on soft cloth or cushion on a stable flat table.
2. Remove the three screws on the stand of the monitor as shown above.
3. Remove the stand assembly from the monitor.
Troubleshooting
Dell™ E1910H Flat Panel Monitor
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure a proper Self-Test operation, remove the Analog (blue connector) cable from the back
of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains blue. Also, depending upon the selected input, the dialog shown below will continuously scroll through
the screen.
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
NOTE: Self-test feature check is not available for S-Video, Composite, and Component video modes.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the 1st and 4th buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the 4th button on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, press the 4th button again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/Power LED off
What You Experience
No picture
Possible Solutions
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Ensure that the video cable connecting the monitor and the computer is properly
connected and secure.
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Verify that the power outlet is functioning properly using any other electrical equipment.
Ensure that the power button is depressed fully.
No Video/Power LED on
Poor Focus
No picture or no brightness
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Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Picture is fuzzy, blurry, or
ghosting
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ration (16:9).
Shaky/Jittery Video
Wavy picture or fine movement
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Missing Pixels
LCD screen has spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics.
Stuck-on Pixels
LCD screen has bright spots
Picture too dim or too bright
Screen not centered correctly
Screen has one or more lines
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics.
Brightness Problems
Geometric Distortion
Horizontal/Vertical Lines
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
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Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Synchronization Problems
Screen is scrambled or appears
torn
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
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Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related Issues
Intermittent Problems
Visible signs of smoke or
sparks
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Do not perform any troubleshooting steps.
Contact Dell immediately.
Monitor malfunctions on & off
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Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.
Missing Color
Picture missing color
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Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Check for bent or broken pins in the video cable connector.
Wrong Color
Picture color not good
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Image retention from a static Faint shadow from the static
image left on the monitor for a image displayed appears on
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Use the Power Management feature to turn off the monitor at all times when not in use
long period of time
the screen
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Alternatively, use a dynamically changing screensaver.
In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning. Using
this option may take several hours before the image is eliminated.
NOTE: Image Burn-in is not covered by your warranty.
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Product Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
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Reset the monitor to Factory Settings.
Cannot adjust the monitor withOSD does not appear on the
the buttons on the front panel screen
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
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Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
No picture, the LED light is
blue. When press "up", "down"
or "Menu" key, the message "
No input signal " will appear.
Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics.
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